Empire Today Reviews

I had a linoleum floor installed in my living room. Empire Today's rep was nice and courteous. This company would be very recommendable.

I would just like to take this opportunity to express what an excellent experience I had with Tom ** our sales representative. Tom showed up promptly for my appointment and was completely professional. His product knowledge was exceptional and he was extremely helpful and patient throughout the process of selecting the hardwood floor for my kitchen. Tom was extremely detail oriented and very helpful. Unfortunately, circumstances made us not able to go through with the project at the current time, so I am not able to speak about the installation. I would give Tom ** and Empire higher than 5 stars if possible. He certainly deserves it!

I had the carpet installed in my living and dining room by Empire Today. It could've been a little cheaper, but the quality is better. It was an inch over my budget but I'll recommend them.

I had Empire Today install vinyl in my home. I would recommend them.

Salesman came to our house and we ordered carpet on 11/09/15. Was to be installed on 11/21/15. Received a call at 8:30 from installers manager stating the installers were going to be held up at their 1st location and asking if they could come out on 11/22/15. I told them yes. Around 12:15 received another call stating they sent the carpet to the wrong warehouse and could not be picked up until 11/23/15. I got on the phone with customer service. They did take 400.00 off and we rescheduled for 12/05/15.

I would recommend Empire Today. I had no problems with them.

We had purchased other brands in the past. This time we went with Empire because we had a larger job. We had two rooms of carpet installed at my father's house. The flooring is good but we're wishing we had picked something different because we're seeing where the dogs drool and stuff that's sitting on the carpet.

I had a fine experience with Empire Today. I had a rug installed in my home on my steps going upstairs, the hallway and one small bedroom. I’m very happy with the flooring. They’re having half price and that’s what I liked. Also, I was very satisfied with the guy that did it and the salesmen that came.

We had laminate flooring installed in the living room and kitchen hallway of our rental home and it has met our expectations. Empire was pretty much the first brand we looked at and went with them. We recommend Empire.

The salesman was knowledgeable about the product, made me feel comfortable with him. He let me ask and answered all my questions. The installers were respectful and did their job well. I am very pleased with my carpet and feel I made the right decision.

I had Empire send a salesman to do a pitch. I told him I'm getting other estimates. I had another company there right after him. This second salesman told me it seemed like the Empire guy's price was too good and that he bets he "burned the deal." He explained that meant that he gave a very low price that no one else could beat but that if I called him back, then suddenly he will say that the quote was no good since he left already and that the price would be higher now. So I called the Empire guy and sure enough, like he said, the Empire guy said the quote was only good while he was in my house and that he probably won't be able to get that price again. I told someone else about my experience and he called BS on it. So I called Empire's main customer service number and told them about what happened and was told that was not how they operate and that I should've been given a quote that's good for 30 days.

I had a good experience with Empire. I would recommend them to a friend.

I have to say, the company's sales manager stepped up and stepped in, Ray ** was VERY patient and went above and beyond to make sure my initial bad experience was turned around for the better. I am very satisfied with the outcome, my carpet looks great, finally, all thanks goes to the wonderful sales manager Ray, my entire house is carpet, and they did a small portion, but thanks to him, I'll come back to carpet more!

Very courteous and professional. Left no mess behind and no complaints from my picky wife!

Was told it would take 1 day but actually took 2 days. Also, never received any paperwork to sign after work was completed. And never received a receipt for payment given.

I loved my purchasing experience with Empire Today. I went with them because they have a warehouse here so I knew they were established but now, they’re all over TV. I’m from Chicago and I was raised on their jingle. I also had a wonderful salesman, and I was the one that gave them a hard time because I didn’t want to pay the money upfront. That’s the only negative thing about them. Everyone I talked to, even the lawyer, said it’s usually half down and I guess, they got burned.

The installers were timely, did their job professionally and consulted us if they had any questions.

Excellent service on the install.

I had Empire come out and decided the carpet of my choice, they gave me a very good price and the install was quite accommodating as well as the installers. Had no problems, I would recommend this company with the utmost of confidence.

Empire Today did carpeting work for the basement of our home. It's a repeat business since I was happy the first time we got their services. The negotiating process was more like buying a new car though and I didn't like that.

Overall I was happy with my experience. A few things that brought my rating down were that the Laminating flooring was not completed and I had to call customer service to have the finishing touches completed. Also, I called customer service three times and was told that I would receive a call back but it took the third call before I was able to schedule a day to have my floor finished. On the good side, The carpet installation was quick and looks great. The laminate flooring also is awesome looking. Only issue was the finishing touches I talk about. After I called the third time, the floors were finished quickly. I am very happy with the products and installation other than that one thing. I would use Empire in the future.

I had a laminate flooring in my family room installed by Empire Today and I'm not pleased with the installers who did it. They didn't seem to lock it tight. They told me, "Well, don't get it wet because it'll expand." When I see on HHG how they install it, it doesn't look like it should be that way. They zapped it in and didn't tap it to lock it in. And also, they didn't tap in on the quarter inch rail, the nail holes or the nails around. On the ends, where they had to cut off, they said, "Well, why don't you go out and buy the coloring to clean up the end pieces." They didn't even mark the colorings so I'm very disappointed in it.

I was very satisfied with the whole experience from the salesperson to the carpet installers who went over and beyond moving furniture, installing and cleaning up the entire area. I will highly recommend Empire.

When the salesman went over our contract he stated that Empire would have their own Empire carpet installers install the carpet into our home. He stated they do not contract out for help such as what Lowe's or Home Depot does. He also stated that as long as we picked up any loose objects off the floor and disconnected electronics, Empire would move furniture for us. Sounds great. We scheduled for them to install the carpet on a Tuesday. Tuesday rolls around and after I deconstructed my whole upstairs Empire did not show up. They didn't even call me to tell me that my carpet wasn't even delivered to the warehouse. So, we rescheduled for Friday. Friday rolls around and I deconstruct my upstairs. Lo and behold Empire fails to show up again. I had to call them again only for Customer Service to tell me my carpet was delayed for the second time.

The service was fantastic and I love all the materials we picked out. The men that did the work were very hard workers and great job done. They had to come back and fix a split a transition wood piece and they came fixed and were very nice about it all. Thank you Empire.

Everyone from the call center representative, the sales representative and all of the installers provided great service. Even when there was a discrepancy it was quickly acted upon and corrected!

They had a very hard time trying to get my check approved, which was very embarrassing since I had my credit union on the other phone line. The person tried several times to get it approved. The other men had already taken out the carpet, so if I hadn't said "hold on I'll put it on my credit card," so that they could proceed with the new carpet. They said it was an address problem. Sorry I have lived at this address 23 years. I don't understand this procedure. Very embarrassing!

I had carpeting in my home done by Empire. I had it installed in two different bedrooms. I've used them before and it's easier to call. I needed something clean and new. It's also time to change it out so I called them back. The new carpeting is fine and we've got good padding which really makes a difference. I would recommend Empire.

The carpet was installed quickly and left the house clean and all trashed removed. The carpet less than one month old is now coming up at the doors and need it repaired.

I contracted a tile for a bathroom 66 sq. ft. They gave me a date to be installed two weeks, then they didn't show up. Then I called to request info. and they gave me another date. They didn't show up, and then I called and they gave another date, and I told them that what make them think that I will be just waiting again. So I told them to cancel the contract. I think they should be serious about the job.

My experience with Empire was very good. No complaints. Very satisfied.

Excellent pricing, timing & service. We were very pleased with our product selection!

Great service, great job, friendly reliable workers, nice padding and nice carpet.

I called Karen ** about the color. She said that it would be fixed. I talked to Lisa ** she said, "I will call you back." I have not heard from her. I am not happy. I will not recommend Empire!

Expedient, perfect service. From initial contact with company, consultation, installation, which included taking out existing flooring, moving and putting back furnishings happened in less than a week's time! Half-off sale, and 12 months same as cash, simply cannot be beat! No down payment required and am ecstatic over our stunning new flooring!

Installation Laminate floor in living room - Great service. Rep was very professional. Work was done within 3 days. The installers moved all the furniture and then placed it all back in place. Will definitely use again if the need arrives. Thank you Empire Today for a job well done.

Was great and will call again. Everything went well. The workers were great. Didn't want them to leave. They were very kind.

The job was done as promised and I was satisfied. Not a lot of deals as your advertising stats but it was done fast and that's what I needed. Thanks.

I had Empire Today install a laminate flooring in the living room, kitchen and hallway areas in our rental home, and the new flooring has met my expectations.

Empire was very professional in the installation of the carpet in my house. Their sales representative answered all our questions and made the process smooth and the installers did an excellent job. I would recommend them to all my family and friends.

I have nothing but good things to say. My installers were prompt, courteous, meticulous gentlemen. I had four glass & mirror wall units and a china cabinet that had to be moved. My carpet looks great! They did a fantastic job, so I would not hesitate to recommend Empire to friends and family!

I was very pleased with the entire process of purchasing and having carpeting installed by Empire - they responded quickly, the salesman was both helpful and knowledgeable and the install crew was courteous, efficient and left the place immaculate afterwards!

The sales person was great! My problem was with installation. They were to call the morning of, to give me a time frame for installation. NO CALL. This is a rental property, I do not live there. I needed an idea of time so I could meet them. I called about 9am, they said it was being loaded. They would get back with me. By 10:30am, no call back! I called again, this time she said she left the installers a message to call me with a time frame. No call!

We bought carpet and hardwood floors from Empire in October. We are very pleased with the quality of both products. The installers for the two jobs were awesome.

I love Empire today!!! Excellent customer service, and contractors. I recommend Empire today to anyone looking for flooring need. Thank you Bruce!!!

I had a very good experience. This is my second time using Empire.

I have to say I was completely surprised at what a fantastic job Empire did installing my hardwood floors! I never expected to be able to afford them, much less have them installed in one day! They even removed the furniture, and put it back!! The sales person wasn't pushy at all, but had exactly what I was looking for, and got a great deal! I would highly recommend Empire to my friends, and will be using them again in the future!

Empire Today put carpet in my kitchen. But the guy that did it before, did my bedroom. That was a couple of years ago and I have some gripes about him. Overall, they did a good job and I would recommend them to a friend.

We had wooden floors installed by Empire Today in our home's kitchen and laundry area. They called me up and that was put in in October. Everything was wonderful. We went on a financial plan with them where we're going to be billed every month, but we haven't received anything yet.

We had Empire Today come out and install carpet in 3 bedrooms in our home. The installers were to move all of the furniture out of the bedrooms and replace it after the carpet was installed. The first part of that requirement went well - they moved everything out of the bedrooms to install the carpet. The second part, where they move everything back in and put it together, went about as poorly as it possibly could. It seemed like the work crew was late to another engagement and quickly threw everything back into whatever bedrooms they could find randomly; even after asking where things went. I decided moving a few things back wasn't a big deal, as long as the beds were put together and large furniture was in the right place.

I had one of their best quality carpets with their best carpet padding, laminate tile and trimming installed. They did a horrible installation job on the wall trimming and the transition trimming. They did two different ways of installing the wall trimming between the carpet and the tile. The corners on the wall trimming were not even cut to the angles that they are suppose to be cut to. The transition trimming from the carpet to the tile was even worse!

I'm very happy with the flooring that has been installed. The price was great and the installation people were so nice and quick. They came in and did an excellent job in and out. I was pleased as could be. Someday, I hope to use them again.

Everything was great with Empire Today. They installed laminate flooring at the main floor, kitchen and living room area of our house. I chose them over other companies because of their products and the quickness of installation promised.

I had a very good experience with Empire. There were a couple of seams that I thought could've been a little differently, but maybe that's how they had to lay it.

I had the laminate flooring installed by Empire in our living room. I chose them for their pricing, and so far my expectations were met.

I had the carpet in my entire house installed by Empire and it met my expectations. I would recommend them to a friend.

The two men that installed my hardwood floors were unprofessional, did a mediocre job, and made a huge mess that they didn't clean up. They cut everything inside my house, so I had to wash everything, even my walls, to get the sawdust off. They did not have enough product to complete the job on the first day, so they had to come back the next day. They said they would show up at 8:30am. At 8:30, the installer called and sad he was running behind and would show up at 9:30am. He finally showed up at 1pm and he showed up alone. Once finished, he barely cleaned up anything and didn't move back any of the furniture. Quite a few of the pieces have glue residue on them that has been a nightmare to get off and some of the pieces installed are damaged.

I had Empire Today install Vinyl flooring in my kitchen and it's perfect. I absolutely recommend Empire. In fact, we have already done that.

We've had very good carpet and laminate from Empire Today. People who have seen them have loved them. I would recommend Empire to anybody.

Empire Today installed carpet in three bedrooms and in the living room of my home. The experience was wonderful.

I had a friend who had Empire to do his house and I went over and saw it. They did some real great work so I decided to call them and let them do mine. I had vinyl put in both of my bathrooms, kitchen and laundry room. My new flooring met my expectations greatly. The cost wasn't that big of a difference compared to other brands but I liked the quality of the work that the men did.

Our experience, like many others that we have read about, was not a good one. The salesman came to our home, gave us the estimates, and set up the installation date. So far so good. Then the trouble starts. Installation day comes and goes. We contacted ET and they said the tile we ordered was "oversold" and they didn't have the quantity to do our job. They would get some in asap.

Empire Today did some extra furniture moving for me. They're great and I'd highly recommend them.

I've had a good experience with Empire Today and I'd recommend them.

I had Empire install a laminate floor in my apartment's living room. It's beautiful. I chose Empire for the price. I didn't think that it's going to be that much because it's supposed to be a third off but I chose it anyways. It's expensive for a laminate floor but they did an excellent job and I'm happy with it.

The worst customer service I have ever experienced. The company demands money up front before the install. In my case, they did not come with enough carpet yet wanted the full payment before they would install the carpet. The installers blamed the sales person for the wrong measures. As a consumer, I was left with no answers or no carpet. I asked the installer's to install the 2 rooms they had carpet for and I left for an appointment. The installers left shortly after and did not install it nor did they call me to discuss what was happening or when it would be rescheduled.

Jordan came out to the house last night and wrote a bunch of chicken scratch down on the back of the "Pricing Worksheet". Did not have the samples I asked for on the phone when I set up the visit. Told me I needed 47 cartons to cover the area and said it would be $22,230 but they were having a 50% off sale as advertised and that it would only be $13,655. I'm not a math wizard but half of 22 is 11? I got an "urgent message" from the "Offer Team" so I scanned the sheet of paper with the chicken scratch and told them I had no clue what any of it meant. Needless to say, they never replied.

I purchased vinyl from Empire Today 2 and 1/2 years ago. Initially it had to be totally reinstalled because the installers did an extremely poor job. Now the vinyl is cracking and getting wear holes because it is so soft and cannot withstand normal kitchen usage. My husband and I are senior citizens, we have no small children and don't wear stiletto heels! I have lived in homes where vinyl lasted 15-20 years. This vinyl is not even making it to three years! Even though Empire advertises lifetime warranties on the products it sells, they have informed me that because they no longer carry this pattern. They can't do anything about this situation. It is completely unacceptable that a product is wearing out even before it is completely paid for!

I had carpet installed and was like walking on rocks from bad pad. They reinstalled new carpet. Same problems not as lumpy but you can feel bad spots by walking on it. Plus it is coming up in a lot of areas. They sent someone out a PRO that said it was my floor. Really my old carpet was fine on my floor. My old carpet I wish I had back was a lot better than this. Saved a long time to replace my carpet in my whole house. I hate it. They charged me for the second installation that I was making payments on even though they should have paid it and they turned me into collections. First time in my whole life I have always paid my bills on time. My kitchen was torn up twice with new flooring and still looks bad. They are a terrible company and I would never recommend them to anybody. Their products are cheap junk. You get what you pay for. I will never be able to save enough to this again. I made a BIG MISTAKE using EMPIRE.

I chose Empire Today over other brands because they can do the installation the next day. I had carpet on the stairs and had them install a vinyl floor, but they were planks, not peel-and-stick. I've been meaning to call them to ask them to come back out because they have to fix my threshold because when they put the floor, it was higher than the carpet. They just stuck the threshold there and I can't shut the door.

Showed up with wrong supplies, left and never returned that day. Waited 8 hours. Once tile installed it was uneven, grout thick and thin, one tile loose after a week, and the area was a mess with handprints all over the walls. Installation Manager admitted a horrible job however has yet to settle the situation. Installation was in October. Supposedly an area manager was going to call me. Waiting two weeks now with no one returning my calls. They have been paid in full already.

11/5 Carpet install for four rooms. One room not available. Asked that I not pay for the room I wasn't receiving until I actually get it. $1180.08 removed from bill. 11/7 Called sales rep to inform him I was unhappy with one of the rooms carpet as well as item missing from daughter's room. 11/13 Sales rep scheduled to meet with me at 10 am. 10:45 no sales rep. Call him, he won't be able to get to house for another 45 minutes. Had to go back to work so scheduled a 6pm appt. 6pm sales rep gets to house, takes pictures of carpet and discuss missing item from daughter's room. Nothing he can do but contact his managers. Asked for a breakdown of each room. Still no 4 room carpet.

We chose Empire because we liked what we saw with their products. Empire installed flooring and carpet in our living room, stairs and hallway. I'd recommend them.

We had a flooring installation scheduled for today. I waited and waited. We had never heard anything after the initial appointment was set up, so maybe it's my fault for not calling sooner. I called the company and they said there was no record of an installation being scheduled! I already had taken the day off work! Now my husband has to take a different day off work for the installation that is now supposedly scheduled for the 8th. I'm pretty angry. If we can find better pricing we may cancel before the install is supposed to occur. The initial estimation went very well, but now I'm not sure I even want to deal with this company.

I first of all want to say that in 2010 we had our entire 1875 sq. foot house outfitted with ceramic tile. This was a large purchase and was completely satisfied. I use to refer people to Empire Flooring. In September of this year, we decide to re-carpet our upstairs bonus room and stairs. This was a small job. We picked out a special order style of carpet with the understanding it would be two weeks before an install date could be made. Within that initial two weeks, I was contacted twice with an install date. The first date 9/22/15, I took vacation off of work to accommodate the install. The second time 10/8/15, I had to take a personal day. The excuse I was given both times was "well, it's a special order carpet and we will call you when it comes in." Why did you schedule the install if the carpet was not available??

I had a great experience with Empire, but the little transition piece that they put between the two different floors needs one more nail.

I had hardwood floor installed by Empire Today and I had it in my home. I would recommend them to a friend.

Empire installed carpet in the basement of my home. I got some quotes from other companies but I went with Empire because of their price and their representative who did well. So far the new flooring has met my expectations. I would recommend Empire to others, in fact I just did three days ago.

We purchased our carpet from Empire 2 years ago for our bedrooms. The salesman who came to our home was very confident when he promised we would be happy with our carpet that came with a lifetime warranty. I noticed a few months ago our carpet is looking very worn down, areas that we walk on are obviously smashed down and frazzled, parts are clumping together and it is beginning to look like it will need to be replaced. The carpet is in our home where only my husband and I live with our toddler and we take very good care of it, we don't wear shoes inside, I vacuum at least once a week with a Dyson vacuum, there are no stains or any other damage other than it looks very worn down in the places we walk.

I had a good experience with Empire Today. I'd recommend them to anybody.

I had carpet installed in my hallway, living room and master bedroom. I chose Empire Today over other brands because I didn't have to have any cash and I needed it immediately done. I would recommend them.

Had an appt today between 7 & 9pm. I called before 8 & after 9pm. Customer service said rep was not answering and they did not know where he/she is. Rep could have called to say they were running late but no contact from anyone. So unprofessional.

I am happy with my carpet from Empire Today. It was fine and I had no problem. They did what they said they were going to do and came out when they were supposed to.

We ordered carpeting for a foyer and living room. The salesperson was nice and fairly prompt and not very pushy. The carpeting was for my elderly aunt (89 yrs. old) living in Brooklyn NY who is about an hour and a half away from me. The carpet was either to be glued down if possible or put down with padding if that wasn't possible. These instructions were explicitly written on the sales form. I was told that since it was a small Job we would probably be looking at an afternoon installation and to call the morning of the installation and the dispatcher could give me a smaller window than approximately 6 am to 8 pm. I called that morning and was giving the script answer that if the installer wasn't there by 10:30 to call again. I explained I was coming from over an hour away and would need some lead time.

We scheduled an appointment to pick out the flooring that we wanted and it went well. The salesperson was very nice and told us how much customer satisfaction ratings meant to the company. We were excited for our carpet to be delivered and installed as we had been saving for awhile just to do this. Apparently the measurements were off and not enough carpet was provided and the installer had to piece an area together which left a huge and obvious seam on the landing of the steps. After talking to customer service we have been told that it will be at least 3-5 business days before someone will contact us regarding this matter. It is not at all acceptable!

I ordered carpeting for two rooms, a 4' x 4' square of hardwood for an entryway and wall base board for those rooms a month before my first scheduled installation. When the day came for installation on a Monday the pad for the carpet was not available so I was rescheduled for Wednesday. On Wednesday they came out and they did not have enough carpet because based of the original drawings from the salesman the amount of carpet they came with would end up with several more seams than necessary. So again I rescheduled for that Friday. On Friday they came out and AGAIN there was not enough carpet but we went ahead with the wood installation only to find out that they would have to come back after the carpet as well since apparently the carpet people don't do baseboard installation.

I had Empire install a carpet in my rental, and they are very good.

I scheduled an in-home estimate for 11/27. They gave me a time window and said that the representative would call to verify a specific time. On the day of the appointment, I called and verified the appointment. Again I was told that the rep would call with a time. When the time for my appointment arrived with no call, I called again. I was told that they call the rep and he would be there at 6:45 p.m. I waited until 7:20 and called again. This time they tried to call the rep and got no answer. She told me I should stop waiting and offered to reschedule 3 days later. Apparently they do not need my business. Very disappointed. I really wanted to get the flooring installed in our new home before we moved in. Thanks Empire!

We have purchased and been happy with the wood flooring in 2 of our homes from Empire Today. We then trusted them to order plantation shutters for our new home. They assured us we would have them in time for Thanksgiving. Our original install date was 11-20. When the date passed we called them (not them calling us!) to find out the new date. Three different people; customer service, a supervisor and the rep all then assured us they would be installed by 11/27 (the day AFTER Thanksgiving!) That day is today and no shutters OR communication. We have, again called numerous times (not them contacting us), only to find out, finally, that they have not even been received by them!! And no date estimated as to when we will get them. NEVER order window treatments from Empire Today!! Terrible communication, no follow through and lousy customer service. Should be re-named "Empire Never".

Buyer beware: I will never buy from this company again which is quite unfortunate. I would have liked to have gotten matching carpet in other rooms but I guess that won't happen now. When the guys came out to put in my lvp they told me I had a lot of staples under the current linoleum and I should just have it put over top instead of having the old floor removed first. I didn't want to do that. I was charged for the old floor being removed in the original contract $989. He told me I would receive a credit for about $1000. I then received a phone call from the Empire 1800 number. Said his name was Craig. Told me same thing while the installers were standing in my kitchen. They left the product in front entry and said to call him and let him know what I decided and they would come back in morning.

Our Salesman, Dominick, couldn't have been sweeter. He assured my husband that the installers were "very professional". However, after we signed to have carpet installed in our living room and hallway, the drama began! Two installers showed up in an unmarked vehicle, no I.D., no paperwork. They began by taking my new leather couches & throwing one on top of the other (damaging the leg of one). Then they tied my drapes in knots to get them off the floor! They were using the old tacks from the old carpet when we were promised new. They took the padding and laid it out on the street in front of my house to cut it!

We had Empire install carpet in two rooms and up the stairs. When we had a warranty issue, we called the company. After 20 minutes on hold, they answered and gave us a date when they would come. Not a time window, just a date. On that date, they called and said we'll come at X time, which conflicted with an unexpected doctor appointment. So we cancelled.

Empire installed our carpet and laminate flooring and the men who came were very nice, professional, and did a terrific job. As for the flooring, so far so good. I've recommended them to people I know.

Empire was fantastic about everything. I got them so I could get some financing so I could pay for this myself and not depend on my children. Additionally, the lady who sold it to me was an angel. She explained everything, understood exactly where I stood and what I was going to have to pay. The guys who came and did the actual work were so respectful. They moved my furniture and took good care of everything. With that, I would recommend Empire to anybody.

Empire's installers went above and beyond because we had some leveling problems and they got the floor still leveled. They worked really hard on it. I'd recommend them. Very good overall experience!

Everything with Empire Today went well. They were polite and were well-mannered. However, I want to get the color that I asked for. I got musk when I had put down mink on my piece of paper. I was so sure it was mink. They sent an email or a fax to my son's house, and I wrote it down plus the amount. I don't know how I would write mink compared to musk. I don't even like the name musk and I feel it's mud. I hope I could see the sample board that they brought. It's still beautiful carpeting though. I would recommend it to friend. In fact, a lady across the street will be back in January.

I had a wonderful experience with Empire. They were very professional and polite. I enjoyed the guys coming out doing the carpet changing, moved everything and put everything back like I wanted it. Excellent job.

We had tile installed a month ago. The installers left behind a mess in the showers and on the walls of the three rooms they were doing. The next day we saw that the tile was cracked in two of the rooms and we contacted the warranty department and it has taken us till today the 23rd to get the tile fixed. We have spent weeks sending pictures and making phone calls and getting the run around only to have them make an appointment then change the date and then they show up today and try to say that they only have the order to fix the bathroom.

The new flooring which was done by Empire met all our expectations. Also, the saleswoman and the installer were awesome and were at the top of their game.

Empire installed my carpet and has met all my expectations. I had a great and wonderful experience with them.

Bought carpet 23 days prior to installation date. Morning of installation, customer service calls 8:40 am to tell me they overbooked on installations. They would not be able to do the carpet till Monday, could not take off work so scheduled for following Saturday. Said they would call back with 45 minutes to let me know if they had a cancellation. I had to call back 4 hours later to find out no cancellations. Asked what kind of compensation I would get and they told me to ask the installer when they got there.

Empire installed our red oak laminate flooring and they did a great job. The installers did our master bedroom and the whole living room in one day. The new flooring was excellent. I'd recommend them to anybody.

Empire installed our carpet throughout the house. I chose them because my niece got it and it looked so beautiful.

I am beyond upset I had purchased carpet and tile for my house. I scheduled installation for Thursday and Friday. Thursday no one called to tell me that the installation date had been changed, so I had to wait until Friday. Friday arrived and the installers were awesome. Only problem was there was no carpet for one of the bedrooms, so when I called the lady representative I originally spoke to was so rude, told me complaining didn't help, I just need to find a new date so I refuse to talk to her. She got the salesman that sold me the carpet on the phone who apologized for her behavior. He attempted to make things calmer and said the installers would take care of us Friday but we had to reschedule for the other room to be completed. I complained that someone should have told me so that me or hubby could figure out work schedules, so he explained that carpet would be in on Saturday and they would wrap everything up on Sunday.

Installation on 11/7/2015. Job not finished, not enough materials supplied by company to crew. No quarter round installed and all edges were left raw. A transition into another room was left unfinished and is now a tripping hazard. No phone calls were returned by management to correct problems. Called repeatedly. Also when my TV was reconnected by the crew my TV remote disappeared. Have not seen it since.

Empire installed our carpet and they did it in one day.

My diamond carpet was installed by Empire. I like it a lot.

We had carpeting installed by Empire and the new flooring is good. The installers were very good, very professional, on time and did a good job.

I got my carpet installed by Empire and I chose them because of their quality.

Empire has better cost and time they work could get done compared to other companies. They were able to meet all my expectations and I'm very satisfied.

We had carpeting and vinyl flooring installed by Empire. We also had dealt with Empire for our laminate floors and we really like them. However I'm supposed to be getting a refund and I didn't so I would be calling customer service.

I had a vinyl kitchen floor installed by Empire. It was fabulous and I love it. Everything was good and the work was done professionally and perfectly. The guys were polite and friendly and the price was right. I got no complaints and I would recommend them to a friend.

I had Empire install carpeting. They did a good job and the new flooring is beautiful. However I was upset that they did not contact me about moving the installation day. I was scheduled on a Tuesday and because they oversold the product they had to reorder and move my scheduled installation to Friday. It was a mess for three days. Everything would have been a lot better if they had contacted me.

My wife called Empire for replacement carpet in our family room, stairs, and upstairs landing/hallway area. At least the salesman arrived on time for his appointment. After she agreed to a $3300.00 with a change order to bring the price to $1900.00, odd but that is how they do discounting? Appointment for installation was set before the salesman left with her $200.00 deposit, for the following Tuesday before noon... Well that did not happen.

I got a carpet from Empire Today. I went with them because of the excellent product and the excellent service. My expectations were exceeded.

I had Empire install carpeting on my steps. My new flooring has met all of my expectations. I would recommend them to a friend.

During the installation, the Empire guys were very focused. They knew what they were doing and they were very timely in getting the job done.

I got carpet and some flooring in our bathrooms. Minor issues when they were installing the flooring but all was made right and the installers even helped out by fixing a part of the floor near the bathtub that rotted. All in all the installation went well. Not even 1 year later as I was vacuuming and I realized the carpet was separating in a section. Just a straight line ripped like a seam. Not only there but upstairs it's in a spot, it was doing the same thing. We called Empire and after a wait they sent an inspector out. Then after another wait finally they agree to come out and replace all of the carpet. I thought wow, what great service.

I considered other brands before I finally chose to have Empire install my carpets. They were a lot more affordable. Although the work they've done has met my expectation, I am starting to see a couple of issues. But overall, I am happy with them.

Our experience with Empire Today was good. I got the wood or laminate flooring. They were wonderful. The crew who came here to do our flooring was great. They just worked and worked. They were polite too. I couldn’t have asked for any better.

Empire installed vinyl floor for me - my floor couldn't have laminated wood. So far, the flooring done is fine. It's beautiful. I'd recommend them.

Short on carpet. Reordered. Just keep lying to me about install. Got extra seam because they cut it too short on back wall. Didn't carpet closets like they were supposed to. It's just been a nightmare.

Empire did our carpet and some tile and they did a real nice job. They were right on time and overall it was a good experience.

Empire was recommended to us to install vinyl flooring to our rental property. The flooring met all of our expectations. I would recommend Empire to a friend.

Empire installed our rugs and laminate floor and I had a good experience with them.

I signed a contract to have a laminate flooring installed by Empire Today. The worst experience I ever had with a company. The installation was scheduled on October 16, 2015. On that date, the installers were unable to conclude the job because some of the laminate boxes were damaged. As agreed, they would conclude the installation on October 17, 2015.

Three weeks ago, I had Empire put in a wood flooring. A friend of referred them to me. So far, their work has met my expectations. I'd recommend them.

My general contractor recommended Empire for the carpeting however the payment process with them took too much time. They couldn't get the check to go through so I ended up using my card.

I had heard good things about Empire. My daughter down in Texas had used them and the salesman was really nice and the carpet looked like it would be suitable. So I had them install a new carpet for me. The installers were really nice about everything. They've done their job. The new flooring met my expectations to a certain extent. I'm just a little bit dissatisfied. I'm handicapped and wheels of my walker make marks and I’m not happy with the way it looks. I called the salesman and he said it'll come back up when I vacuum, and it does.

The most recent product I have installed by Empire was the dining area floors. I just wondered why after I had the carpeting taken up, the floor didn't seem even. I had to put things on all the chairs on the dining area. However, it's taken care of now. After they put the new flooring, it was level.

I decided to have Empire Today install my carpet because I've already had them years before. Although I thought that the carpet would be a little bit thicker than what it is but it still meets all my expectations, so it's no big deal.

I had a wonderful experience with Empire Today and I would suggest it to anyone looking for carpets. We decided to have them install the carpet and some tiles in the foyer because they had a better deal and quality compared to the other places that we went to. I'm loving my new flooring and their installers were great. They were very professional and they did such a great job in a good timeframe.

I had an install appointment, but no one ever showed up. The sales person I dealt with (Mike) had been a great person to work with. Apparently, there was a miscommunication between the Indianapolis office and Chicago office (At least that was what I was told). I took the day off from work and waited, but no call no show. I spoke to a person who identified himself as a district manager (David) who was least professional. He was shocked by the amount of $$ I was giving up while waiting on them. He even took the time to let me know that I make too much money. I think he expected I should jump on the 1st offer he gave me and should have been grateful. The least to say, I will take my business else where. One suggestion to Empire, maybe you should train your managers to interact better with clients. Mike had worked very hard to secure this sale and the district manager (David) lost the business because of his poor attitude.

I saw Empire's advertisement for "50% Off Carpet & Flooring, 50% Off Padding & Materials and 50% Off Installation". I made an appointment online and was called to confirm. The salesman "Ben" showed up on-time and was as nice as he could be. We shared stories and he gave me the normal sales pitch and then took measurements of the living room, hall and the guest bedroom.

I had Empire Today install the carpet and padding at our home. We were actually working with somebody else, but they were taking too long to get back to us on how long and when they can do it. So when I saw their commercial, and I remembered my dad using them before, I told my wife that we should call them.

Empire Today was recommended to me and also because of their pricing, I decided to get a laminate and carpet flooring from them. My new flooring has met all of my expectations.

I had a laminated floor installed by Empire Today. We didn't consider any other brand because we knew what we wanted. Our new flooring is beautiful but we had some problems once we ordered it. When the guy came out and sold the floor, we had carpeting and told him we were going to take it out for the wood floor. When he came out and checked the floor, he said that they would have to do a little bit of plywood in two or three of the spots but when they got here to do it, they had to plywood the whole floor and we spent another $1,000 more than what he quoted us.

About a month ago, I purchased laminated flooring from Empire Today and had it installed in the room that I use like an office. The flooring looks like wood, but it’s actually plastic and it’s very easy to take care of, so I’m very happy with it. I also had carpeting installed in my bedroom. Their people came here at the time they said they would be here and they were first class in what they did and how they acted. My new flooring met my expectations and way beyond. I was completely satisfied.

Purchased carpet for the family room, a small office and a hallway. Not a very big job. Signed the contract on 11/7 with an install date of 11/11. Received a phone call on Monday, 11/9 stating they changed my install date to 11/12. I wasn't happy but what could I do. I asked for an afternoon install. Around 11 am on my install date I had not heard from the installer with a time window, even though they said they would call the morning of the install. I had to call my salesman to get someone to call with a time window.

This is the second time I have contracted with Empire to have flooring installed with my home. I was impressed with the product the first time and was willing to give them a second chance. Again the install was canceled on the day cause they were overbooked. Then you try to speak to anyone about it and all they can do is say sorry. Good thing I'm retired military and I don't work but if I did that's missing time for work. Then you move everything and find out it was a waste. At this point I would recommend on the product but far as customer service I would not recommend.

The salesman were truly professional. They were here on Thursday and they drove up in a beat-up truck and thought, "No, that's not them." Two kids got out, dragged out the flooring, put it on the ground, rolled it out and said, "Does that look like your floor?" I said, "Yeah." They brought it in and I thought, "Oh, what did I get myself into?" from the time I saw the beat-up truck.

I got a quote from Home Depot and another one from Empire which was around the same price, so I went with them and had floor wood tiles installed. The installation met all my expectations and I like the look of it.

Empire Today installed the bedroom rug in my condominium and they have met my expectations very much. It was a good experience.

Empire Today installed a carpet in my living room a while back and it was wonderful. I like the color and the installer did an excellent job.

I had a living room carpet and the acacia hardwood engineered floor installed by Empire Today. I love our new floor. We had the carpets pulled out to have the wood flooring put down in three different rooms. One of the things I noticed is I haven't had to dust any glass tables or anything since I've had the floor down. I'm very happy with them.

I've been real sick and I needed new carpets. I called Home Depot and I thought they were going to bring some samples for me to see, but they wouldn't do that, but they'd charge $35 to come out and measure. I couldn't go in the store to do that so I called Empire Today and they came out here in late afternoon and the next day, I had carpets installed in the living room and bedroom so I thought that was great. And, I feel that their cost and quality is better to other brands I considered.

We installed a carpet and a linoleum installed by Empire today and so far, they're both good. They got it all straightened out and everything went fine.

We had Empire Today install carpet in the basement of our home. We did check other places and they had better carpets with better quality, but Empire was on our price range. So far, they've met our expectations and we'd recommend them.

It's so hard to keep this short, but I'll try to stick to the key points and am more than happy to provide additional detail if asked. We got the wrong tile. We ordered 24x24 and we got 12x12. That was Friday. We aren't getting the right one supposedly until Monday. Salesperson Joe said that all products are always in stock, but that's really not the case here. Joe gave his number and said we could call him if we have any issues, but has yet to call us back. But, he was eager to answer his gf every time she called at our home. The phone center doesn't see the size of our tiles in the system to confirm what is in our contract. How can that be possible???

We had laminate and some carpet installed by Empire Today. We chose them because they could do it quick. Our new flooring is good.