Empire Today Reviews

Empire Today did some extra furniture moving for me. They're great and I'd highly recommend them.

I've had a good experience with Empire Today and I'd recommend them.

I had Empire install a laminate floor in my apartment's living room. It's beautiful. I chose Empire for the price. I didn't think that it's going to be that much because it's supposed to be a third off but I chose it anyways. It's expensive for a laminate floor but they did an excellent job and I'm happy with it.

The worst customer service I have ever experienced. The company demands money up front before the install. In my case, they did not come with enough carpet yet wanted the full payment before they would install the carpet. The installers blamed the sales person for the wrong measures. As a consumer, I was left with no answers or no carpet. I asked the installer's to install the 2 rooms they had carpet for and I left for an appointment. The installers left shortly after and did not install it nor did they call me to discuss what was happening or when it would be rescheduled.

Jordan came out to the house last night and wrote a bunch of chicken scratch down on the back of the "Pricing Worksheet". Did not have the samples I asked for on the phone when I set up the visit. Told me I needed 47 cartons to cover the area and said it would be $22,230 but they were having a 50% off sale as advertised and that it would only be $13,655. I'm not a math wizard but half of 22 is 11? I got an "urgent message" from the "Offer Team" so I scanned the sheet of paper with the chicken scratch and told them I had no clue what any of it meant. Needless to say, they never replied.

I purchased vinyl from Empire Today 2 and 1/2 years ago. Initially it had to be totally reinstalled because the installers did an extremely poor job. Now the vinyl is cracking and getting wear holes because it is so soft and cannot withstand normal kitchen usage. My husband and I are senior citizens, we have no small children and don't wear stiletto heels! I have lived in homes where vinyl lasted 15-20 years. This vinyl is not even making it to three years! Even though Empire advertises lifetime warranties on the products it sells, they have informed me that because they no longer carry this pattern. They can't do anything about this situation. It is completely unacceptable that a product is wearing out even before it is completely paid for!

I had carpet installed and was like walking on rocks from bad pad. They reinstalled new carpet. Same problems not as lumpy but you can feel bad spots by walking on it. Plus it is coming up in a lot of areas. They sent someone out a PRO that said it was my floor. Really my old carpet was fine on my floor. My old carpet I wish I had back was a lot better than this. Saved a long time to replace my carpet in my whole house. I hate it. They charged me for the second installation that I was making payments on even though they should have paid it and they turned me into collections. First time in my whole life I have always paid my bills on time. My kitchen was torn up twice with new flooring and still looks bad. They are a terrible company and I would never recommend them to anybody. Their products are cheap junk. You get what you pay for. I will never be able to save enough to this again. I made a BIG MISTAKE using EMPIRE.

I chose Empire Today over other brands because they can do the installation the next day. I had carpet on the stairs and had them install a vinyl floor, but they were planks, not peel-and-stick. I've been meaning to call them to ask them to come back out because they have to fix my threshold because when they put the floor, it was higher than the carpet. They just stuck the threshold there and I can't shut the door.

Showed up with wrong supplies, left and never returned that day. Waited 8 hours. Once tile installed it was uneven, grout thick and thin, one tile loose after a week, and the area was a mess with handprints all over the walls. Installation Manager admitted a horrible job however has yet to settle the situation. Installation was in October. Supposedly an area manager was going to call me. Waiting two weeks now with no one returning my calls. They have been paid in full already.

11/5 Carpet install for four rooms. One room not available. Asked that I not pay for the room I wasn't receiving until I actually get it. $1180.08 removed from bill. 11/7 Called sales rep to inform him I was unhappy with one of the rooms carpet as well as item missing from daughter's room. 11/13 Sales rep scheduled to meet with me at 10 am. 10:45 no sales rep. Call him, he won't be able to get to house for another 45 minutes. Had to go back to work so scheduled a 6pm appt. 6pm sales rep gets to house, takes pictures of carpet and discuss missing item from daughter's room. Nothing he can do but contact his managers. Asked for a breakdown of each room. Still no 4 room carpet.

We chose Empire because we liked what we saw with their products. Empire installed flooring and carpet in our living room, stairs and hallway. I'd recommend them.

We had a flooring installation scheduled for today. I waited and waited. We had never heard anything after the initial appointment was set up, so maybe it's my fault for not calling sooner. I called the company and they said there was no record of an installation being scheduled! I already had taken the day off work! Now my husband has to take a different day off work for the installation that is now supposedly scheduled for the 8th. I'm pretty angry. If we can find better pricing we may cancel before the install is supposed to occur. The initial estimation went very well, but now I'm not sure I even want to deal with this company.

I first of all want to say that in 2010 we had our entire 1875 sq. foot house outfitted with ceramic tile. This was a large purchase and was completely satisfied. I use to refer people to Empire Flooring. In September of this year, we decide to re-carpet our upstairs bonus room and stairs. This was a small job. We picked out a special order style of carpet with the understanding it would be two weeks before an install date could be made. Within that initial two weeks, I was contacted twice with an install date. The first date 9/22/15, I took vacation off of work to accommodate the install. The second time 10/8/15, I had to take a personal day. The excuse I was given both times was "well, it's a special order carpet and we will call you when it comes in." Why did you schedule the install if the carpet was not available??

I had a great experience with Empire, but the little transition piece that they put between the two different floors needs one more nail.

I had hardwood floor installed by Empire Today and I had it in my home. I would recommend them to a friend.

Empire installed carpet in the basement of my home. I got some quotes from other companies but I went with Empire because of their price and their representative who did well. So far the new flooring has met my expectations. I would recommend Empire to others, in fact I just did three days ago.

We purchased our carpet from Empire 2 years ago for our bedrooms. The salesman who came to our home was very confident when he promised we would be happy with our carpet that came with a lifetime warranty. I noticed a few months ago our carpet is looking very worn down, areas that we walk on are obviously smashed down and frazzled, parts are clumping together and it is beginning to look like it will need to be replaced. The carpet is in our home where only my husband and I live with our toddler and we take very good care of it, we don't wear shoes inside, I vacuum at least once a week with a Dyson vacuum, there are no stains or any other damage other than it looks very worn down in the places we walk.

I had a good experience with Empire Today. I'd recommend them to anybody.

I had carpet installed in my hallway, living room and master bedroom. I chose Empire Today over other brands because I didn't have to have any cash and I needed it immediately done. I would recommend them.

Had an appt today between 7 & 9pm. I called before 8 & after 9pm. Customer service said rep was not answering and they did not know where he/she is. Rep could have called to say they were running late but no contact from anyone. So unprofessional.

I am happy with my carpet from Empire Today. It was fine and I had no problem. They did what they said they were going to do and came out when they were supposed to.

We ordered carpeting for a foyer and living room. The salesperson was nice and fairly prompt and not very pushy. The carpeting was for my elderly aunt (89 yrs. old) living in Brooklyn NY who is about an hour and a half away from me. The carpet was either to be glued down if possible or put down with padding if that wasn't possible. These instructions were explicitly written on the sales form. I was told that since it was a small Job we would probably be looking at an afternoon installation and to call the morning of the installation and the dispatcher could give me a smaller window than approximately 6 am to 8 pm. I called that morning and was giving the script answer that if the installer wasn't there by 10:30 to call again. I explained I was coming from over an hour away and would need some lead time.

We scheduled an appointment to pick out the flooring that we wanted and it went well. The salesperson was very nice and told us how much customer satisfaction ratings meant to the company. We were excited for our carpet to be delivered and installed as we had been saving for awhile just to do this. Apparently the measurements were off and not enough carpet was provided and the installer had to piece an area together which left a huge and obvious seam on the landing of the steps. After talking to customer service we have been told that it will be at least 3-5 business days before someone will contact us regarding this matter. It is not at all acceptable!

I ordered carpeting for two rooms, a 4' x 4' square of hardwood for an entryway and wall base board for those rooms a month before my first scheduled installation. When the day came for installation on a Monday the pad for the carpet was not available so I was rescheduled for Wednesday. On Wednesday they came out and they did not have enough carpet because based of the original drawings from the salesman the amount of carpet they came with would end up with several more seams than necessary. So again I rescheduled for that Friday. On Friday they came out and AGAIN there was not enough carpet but we went ahead with the wood installation only to find out that they would have to come back after the carpet as well since apparently the carpet people don't do baseboard installation.

I had Empire install a carpet in my rental, and they are very good.

I scheduled an in-home estimate for 11/27. They gave me a time window and said that the representative would call to verify a specific time. On the day of the appointment, I called and verified the appointment. Again I was told that the rep would call with a time. When the time for my appointment arrived with no call, I called again. I was told that they call the rep and he would be there at 6:45 p.m. I waited until 7:20 and called again. This time they tried to call the rep and got no answer. She told me I should stop waiting and offered to reschedule 3 days later. Apparently they do not need my business. Very disappointed. I really wanted to get the flooring installed in our new home before we moved in. Thanks Empire!

We have purchased and been happy with the wood flooring in 2 of our homes from Empire Today. We then trusted them to order plantation shutters for our new home. They assured us we would have them in time for Thanksgiving. Our original install date was 11-20. When the date passed we called them (not them calling us!) to find out the new date. Three different people; customer service, a supervisor and the rep all then assured us they would be installed by 11/27 (the day AFTER Thanksgiving!) That day is today and no shutters OR communication. We have, again called numerous times (not them contacting us), only to find out, finally, that they have not even been received by them!! And no date estimated as to when we will get them. NEVER order window treatments from Empire Today!! Terrible communication, no follow through and lousy customer service. Should be re-named "Empire Never".

Buyer beware: I will never buy from this company again which is quite unfortunate. I would have liked to have gotten matching carpet in other rooms but I guess that won't happen now. When the guys came out to put in my lvp they told me I had a lot of staples under the current linoleum and I should just have it put over top instead of having the old floor removed first. I didn't want to do that. I was charged for the old floor being removed in the original contract $989. He told me I would receive a credit for about $1000. I then received a phone call from the Empire 1800 number. Said his name was Craig. Told me same thing while the installers were standing in my kitchen. They left the product in front entry and said to call him and let him know what I decided and they would come back in morning.

Our Salesman, Dominick, couldn't have been sweeter. He assured my husband that the installers were "very professional". However, after we signed to have carpet installed in our living room and hallway, the drama began! Two installers showed up in an unmarked vehicle, no I.D., no paperwork. They began by taking my new leather couches & throwing one on top of the other (damaging the leg of one). Then they tied my drapes in knots to get them off the floor! They were using the old tacks from the old carpet when we were promised new. They took the padding and laid it out on the street in front of my house to cut it!

We had Empire install carpet in two rooms and up the stairs. When we had a warranty issue, we called the company. After 20 minutes on hold, they answered and gave us a date when they would come. Not a time window, just a date. On that date, they called and said we'll come at X time, which conflicted with an unexpected doctor appointment. So we cancelled.

Empire installed our carpet and laminate flooring and the men who came were very nice, professional, and did a terrific job. As for the flooring, so far so good. I've recommended them to people I know.

Empire was fantastic about everything. I got them so I could get some financing so I could pay for this myself and not depend on my children. Additionally, the lady who sold it to me was an angel. She explained everything, understood exactly where I stood and what I was going to have to pay. The guys who came and did the actual work were so respectful. They moved my furniture and took good care of everything. With that, I would recommend Empire to anybody.

Empire's installers went above and beyond because we had some leveling problems and they got the floor still leveled. They worked really hard on it. I'd recommend them. Very good overall experience!

Everything with Empire Today went well. They were polite and were well-mannered. However, I want to get the color that I asked for. I got musk when I had put down mink on my piece of paper. I was so sure it was mink. They sent an email or a fax to my son's house, and I wrote it down plus the amount. I don't know how I would write mink compared to musk. I don't even like the name musk and I feel it's mud. I hope I could see the sample board that they brought. It's still beautiful carpeting though. I would recommend it to friend. In fact, a lady across the street will be back in January.

I had a wonderful experience with Empire. They were very professional and polite. I enjoyed the guys coming out doing the carpet changing, moved everything and put everything back like I wanted it. Excellent job.

We had tile installed a month ago. The installers left behind a mess in the showers and on the walls of the three rooms they were doing. The next day we saw that the tile was cracked in two of the rooms and we contacted the warranty department and it has taken us till today the 23rd to get the tile fixed. We have spent weeks sending pictures and making phone calls and getting the run around only to have them make an appointment then change the date and then they show up today and try to say that they only have the order to fix the bathroom.

The new flooring which was done by Empire met all our expectations. Also, the saleswoman and the installer were awesome and were at the top of their game.

Empire installed my carpet and has met all my expectations. I had a great and wonderful experience with them.

Bought carpet 23 days prior to installation date. Morning of installation, customer service calls 8:40 am to tell me they overbooked on installations. They would not be able to do the carpet till Monday, could not take off work so scheduled for following Saturday. Said they would call back with 45 minutes to let me know if they had a cancellation. I had to call back 4 hours later to find out no cancellations. Asked what kind of compensation I would get and they told me to ask the installer when they got there.

Empire installed our red oak laminate flooring and they did a great job. The installers did our master bedroom and the whole living room in one day. The new flooring was excellent. I'd recommend them to anybody.

Empire installed our carpet throughout the house. I chose them because my niece got it and it looked so beautiful.

I am beyond upset I had purchased carpet and tile for my house. I scheduled installation for Thursday and Friday. Thursday no one called to tell me that the installation date had been changed, so I had to wait until Friday. Friday arrived and the installers were awesome. Only problem was there was no carpet for one of the bedrooms, so when I called the lady representative I originally spoke to was so rude, told me complaining didn't help, I just need to find a new date so I refuse to talk to her. She got the salesman that sold me the carpet on the phone who apologized for her behavior. He attempted to make things calmer and said the installers would take care of us Friday but we had to reschedule for the other room to be completed. I complained that someone should have told me so that me or hubby could figure out work schedules, so he explained that carpet would be in on Saturday and they would wrap everything up on Sunday.

Installation on 11/7/2015. Job not finished, not enough materials supplied by company to crew. No quarter round installed and all edges were left raw. A transition into another room was left unfinished and is now a tripping hazard. No phone calls were returned by management to correct problems. Called repeatedly. Also when my TV was reconnected by the crew my TV remote disappeared. Have not seen it since.

Empire installed our carpet and they did it in one day.

My diamond carpet was installed by Empire. I like it a lot.

We had carpeting installed by Empire and the new flooring is good. The installers were very good, very professional, on time and did a good job.

I got my carpet installed by Empire and I chose them because of their quality.

Empire has better cost and time they work could get done compared to other companies. They were able to meet all my expectations and I'm very satisfied.

We had carpeting and vinyl flooring installed by Empire. We also had dealt with Empire for our laminate floors and we really like them. However I'm supposed to be getting a refund and I didn't so I would be calling customer service.

I had a vinyl kitchen floor installed by Empire. It was fabulous and I love it. Everything was good and the work was done professionally and perfectly. The guys were polite and friendly and the price was right. I got no complaints and I would recommend them to a friend.

I had Empire install carpeting. They did a good job and the new flooring is beautiful. However I was upset that they did not contact me about moving the installation day. I was scheduled on a Tuesday and because they oversold the product they had to reorder and move my scheduled installation to Friday. It was a mess for three days. Everything would have been a lot better if they had contacted me.

My wife called Empire for replacement carpet in our family room, stairs, and upstairs landing/hallway area. At least the salesman arrived on time for his appointment. After she agreed to a $3300.00 with a change order to bring the price to $1900.00, odd but that is how they do discounting? Appointment for installation was set before the salesman left with her $200.00 deposit, for the following Tuesday before noon... Well that did not happen.

I got a carpet from Empire Today. I went with them because of the excellent product and the excellent service. My expectations were exceeded.

I had Empire install carpeting on my steps. My new flooring has met all of my expectations. I would recommend them to a friend.

During the installation, the Empire guys were very focused. They knew what they were doing and they were very timely in getting the job done.

I got carpet and some flooring in our bathrooms. Minor issues when they were installing the flooring but all was made right and the installers even helped out by fixing a part of the floor near the bathtub that rotted. All in all the installation went well. Not even 1 year later as I was vacuuming and I realized the carpet was separating in a section. Just a straight line ripped like a seam. Not only there but upstairs it's in a spot, it was doing the same thing. We called Empire and after a wait they sent an inspector out. Then after another wait finally they agree to come out and replace all of the carpet. I thought wow, what great service.

I considered other brands before I finally chose to have Empire install my carpets. They were a lot more affordable. Although the work they've done has met my expectation, I am starting to see a couple of issues. But overall, I am happy with them.

Our experience with Empire Today was good. I got the wood or laminate flooring. They were wonderful. The crew who came here to do our flooring was great. They just worked and worked. They were polite too. I couldn’t have asked for any better.

Empire installed vinyl floor for me - my floor couldn't have laminated wood. So far, the flooring done is fine. It's beautiful. I'd recommend them.

Short on carpet. Reordered. Just keep lying to me about install. Got extra seam because they cut it too short on back wall. Didn't carpet closets like they were supposed to. It's just been a nightmare.

Empire did our carpet and some tile and they did a real nice job. They were right on time and overall it was a good experience.

Empire was recommended to us to install vinyl flooring to our rental property. The flooring met all of our expectations. I would recommend Empire to a friend.

Empire installed our rugs and laminate floor and I had a good experience with them.

I signed a contract to have a laminate flooring installed by Empire Today. The worst experience I ever had with a company. The installation was scheduled on October 16, 2015. On that date, the installers were unable to conclude the job because some of the laminate boxes were damaged. As agreed, they would conclude the installation on October 17, 2015.

Three weeks ago, I had Empire put in a wood flooring. A friend of referred them to me. So far, their work has met my expectations. I'd recommend them.

My general contractor recommended Empire for the carpeting however the payment process with them took too much time. They couldn't get the check to go through so I ended up using my card.

I had heard good things about Empire. My daughter down in Texas had used them and the salesman was really nice and the carpet looked like it would be suitable. So I had them install a new carpet for me. The installers were really nice about everything. They've done their job. The new flooring met my expectations to a certain extent. I'm just a little bit dissatisfied. I'm handicapped and wheels of my walker make marks and I’m not happy with the way it looks. I called the salesman and he said it'll come back up when I vacuum, and it does.

The most recent product I have installed by Empire was the dining area floors. I just wondered why after I had the carpeting taken up, the floor didn't seem even. I had to put things on all the chairs on the dining area. However, it's taken care of now. After they put the new flooring, it was level.

I decided to have Empire Today install my carpet because I've already had them years before. Although I thought that the carpet would be a little bit thicker than what it is but it still meets all my expectations, so it's no big deal.

I had a wonderful experience with Empire Today and I would suggest it to anyone looking for carpets. We decided to have them install the carpet and some tiles in the foyer because they had a better deal and quality compared to the other places that we went to. I'm loving my new flooring and their installers were great. They were very professional and they did such a great job in a good timeframe.

I had an install appointment, but no one ever showed up. The sales person I dealt with (Mike) had been a great person to work with. Apparently, there was a miscommunication between the Indianapolis office and Chicago office (At least that was what I was told). I took the day off from work and waited, but no call no show. I spoke to a person who identified himself as a district manager (David) who was least professional. He was shocked by the amount of $$ I was giving up while waiting on them. He even took the time to let me know that I make too much money. I think he expected I should jump on the 1st offer he gave me and should have been grateful. The least to say, I will take my business else where. One suggestion to Empire, maybe you should train your managers to interact better with clients. Mike had worked very hard to secure this sale and the district manager (David) lost the business because of his poor attitude.

I saw Empire's advertisement for "50% Off Carpet & Flooring, 50% Off Padding & Materials and 50% Off Installation". I made an appointment online and was called to confirm. The salesman "Ben" showed up on-time and was as nice as he could be. We shared stories and he gave me the normal sales pitch and then took measurements of the living room, hall and the guest bedroom.

I had Empire Today install the carpet and padding at our home. We were actually working with somebody else, but they were taking too long to get back to us on how long and when they can do it. So when I saw their commercial, and I remembered my dad using them before, I told my wife that we should call them.

Empire Today was recommended to me and also because of their pricing, I decided to get a laminate and carpet flooring from them. My new flooring has met all of my expectations.

I had a laminated floor installed by Empire Today. We didn't consider any other brand because we knew what we wanted. Our new flooring is beautiful but we had some problems once we ordered it. When the guy came out and sold the floor, we had carpeting and told him we were going to take it out for the wood floor. When he came out and checked the floor, he said that they would have to do a little bit of plywood in two or three of the spots but when they got here to do it, they had to plywood the whole floor and we spent another $1,000 more than what he quoted us.

About a month ago, I purchased laminated flooring from Empire Today and had it installed in the room that I use like an office. The flooring looks like wood, but it’s actually plastic and it’s very easy to take care of, so I’m very happy with it. I also had carpeting installed in my bedroom. Their people came here at the time they said they would be here and they were first class in what they did and how they acted. My new flooring met my expectations and way beyond. I was completely satisfied.

Purchased carpet for the family room, a small office and a hallway. Not a very big job. Signed the contract on 11/7 with an install date of 11/11. Received a phone call on Monday, 11/9 stating they changed my install date to 11/12. I wasn't happy but what could I do. I asked for an afternoon install. Around 11 am on my install date I had not heard from the installer with a time window, even though they said they would call the morning of the install. I had to call my salesman to get someone to call with a time window.

This is the second time I have contracted with Empire to have flooring installed with my home. I was impressed with the product the first time and was willing to give them a second chance. Again the install was canceled on the day cause they were overbooked. Then you try to speak to anyone about it and all they can do is say sorry. Good thing I'm retired military and I don't work but if I did that's missing time for work. Then you move everything and find out it was a waste. At this point I would recommend on the product but far as customer service I would not recommend.

The salesman were truly professional. They were here on Thursday and they drove up in a beat-up truck and thought, "No, that's not them." Two kids got out, dragged out the flooring, put it on the ground, rolled it out and said, "Does that look like your floor?" I said, "Yeah." They brought it in and I thought, "Oh, what did I get myself into?" from the time I saw the beat-up truck.

I got a quote from Home Depot and another one from Empire which was around the same price, so I went with them and had floor wood tiles installed. The installation met all my expectations and I like the look of it.

Empire Today installed the bedroom rug in my condominium and they have met my expectations very much. It was a good experience.

Empire Today installed a carpet in my living room a while back and it was wonderful. I like the color and the installer did an excellent job.

I had a living room carpet and the acacia hardwood engineered floor installed by Empire Today. I love our new floor. We had the carpets pulled out to have the wood flooring put down in three different rooms. One of the things I noticed is I haven't had to dust any glass tables or anything since I've had the floor down. I'm very happy with them.

I've been real sick and I needed new carpets. I called Home Depot and I thought they were going to bring some samples for me to see, but they wouldn't do that, but they'd charge $35 to come out and measure. I couldn't go in the store to do that so I called Empire Today and they came out here in late afternoon and the next day, I had carpets installed in the living room and bedroom so I thought that was great. And, I feel that their cost and quality is better to other brands I considered.

We installed a carpet and a linoleum installed by Empire today and so far, they're both good. They got it all straightened out and everything went fine.

We had Empire Today install carpet in the basement of our home. We did check other places and they had better carpets with better quality, but Empire was on our price range. So far, they've met our expectations and we'd recommend them.

It's so hard to keep this short, but I'll try to stick to the key points and am more than happy to provide additional detail if asked. We got the wrong tile. We ordered 24x24 and we got 12x12. That was Friday. We aren't getting the right one supposedly until Monday. Salesperson Joe said that all products are always in stock, but that's really not the case here. Joe gave his number and said we could call him if we have any issues, but has yet to call us back. But, he was eager to answer his gf every time she called at our home. The phone center doesn't see the size of our tiles in the system to confirm what is in our contract. How can that be possible???

We had laminate and some carpet installed by Empire Today. We chose them because they could do it quick. Our new flooring is good.

I had tiles installed in our kitchen and dining room. We had ceramic tiles before and they were just too hard. Now that we have vinyl, it’s softer. The appearance is nice too. I was very satisfied with their service, so I contacted them again for the carpeting to be done in our bedroom. It’s very comfortable. We actually contacted somebody else, but Empire showed up to do the work. I don’t know whatever happened to the original company. But my experience with them is very good. We would recommend them.

I had three bedrooms carpeted by Empire Today. I had three different estimates and chose them for their quality and price. The carpeting is wonderful but I have one little issue with them. They delayed the installation date and didn't tell me. It was a little perturbing because I have grandchildren living with me and when one is re-carpeting, closets and everything in the house is in disarray.

We had carpets and vinyl installed by Empire Today in our home. We looked at a couple other places, but we decided to go with them because the cost and quality were a whole lot better, plus we like the tiles. Their sales representative was very nice and informative. We were very impressed with the one who put down the carpet. He did everything by himself. We were skeptical when he came in because we didn't know how he's going to do it just by himself. He said he can do it, and so he did. He was professional and an all-around nice man. The guys that put down the vinyl were very good too. We're very pleased.

I purchased carpet from Empire Today and had it installed. It’s very good.

I got a carpet from Empire Today and had it installed in my living room and dining room. The people who worked at our house were very courteous. After moving my furniture, they put everything back. It appears to be very good so far and I’m impressed with it. In addition, my husband who just got out of the hospital needs to walk on soft floor and he loves it. I would recommend Empire Today.

I had a carpet installed by Empire Today and I really like the padding of the carpet. The installers were nice and did a good job and I'm thoroughly satisfied.

We had a carpet installed by Empire Today. The installation was good and everything was fine. Also, they got us a 20-year guarantee if there was any stain or anything on our carpet. I would recommend it.

RUN FROM THIS COMPANY UNLESS YOU LIKE LONG DELAYS AND LOTS OF EXCUSES. The salesperson was on time and knowledgeable. Told us based on our sq footage, the install should be one long day or a day and a half. We are on our 4th day and there is no way it will be finished today. I predict two more days and pray that is all. Installer did not arrive until 12:30 on 1st day. Story was he had to drive from Columbus to Dayton to pick up materials. (1.5 hr drive on way) Truck was late from Chicago and he had to wait for materials. (This was supposed to be a stocked item. Didn't tell us it was stocked in CHICAGO!)

Salesperson sold us tile. I requested that all old vinyl be removed. It was not. Installer said he had no order to do so. Then installer installed tile and provided no transition strips. Now I have a one inch tall toe catcher at each end of the kitchen. Installer also did not place grout between tile and walls in places.

My experience with Empire Today was very good. I had linoleum installed in my bedroom and it’s very good.

I'm well-pleased with Empire Today's service. Someone referred them to me, and when I called, they came out the next day and installed the carpet in my whole house for the next couple of days. The guys did a really good job and I liked what they installed. I had a great experience with them, very satisfied, and I'd recommend them.

We had carpet and tile installed by Empire today in our great room, kitchen and laundry room. We looked around for other brands before purchasing and we decided to choose Empire Today because of the cost. We did have a payoff with the credit union because we borrowed some money and we missed paying it off one day, so I had a little $26 charge with that. It was headed at the top of Empire though it was for Wells Fargo. It was just one day late and I understand. They might take that fee off if I wait and call them and talk about it. But, I'll send them a check for $26 instead of going through the phone. Other than that, Empire Today has absolutely met my expectations.

I wanted the wood floor but my floor in the kitchen isn't even. Empire Today would have to rip up the original flooring before they could put that in and that would have been too expensive, so I had them put the kitchen floor linoleum instead. We're very happy with it. They did a very good job and I can't complain about anything. They put everything in place and we were so satisfied with their work.

I'm very disappointed in Empire carpet. I took a day off of work a double day at that to wait for installers who showed up on time but with a totally different product than what the salesperson sold me. The product was the correct color but the quality was very poor compared to the samples I picked out. I told the installers to leave and take the garbage they brought with them back. So no carpet was installed and I wouldn't ever use this company again.

I had Empire Today do installations in my living room, hall, and bedrooms, one of which now has wooden floors, after seeing their advertisement that they were giving 50% off at that time. The man I spoke with in the beginning and gave me the prices couldn’t have been any nicer. He offered to help me in any way and told me that if needed, I can call and ask for him. The installers that came were absolutely excellent and they did not leave anything. You wouldn’t even know that people were working in my house.

I love the floors that I got from Empire Today. However, I have water damage and they're coming back to do my bedroom over. The only thing I was mad at was that they're charging me too much and I just got my whole house done. But other than that, my experience with them was good.

I purchased wood flooring from Empire Today and I'm happy with the experience.

My daughter referred to us Empire Today as she had used them before and was supposed get a $100 gift card. But I'm a little disappointed with them. First of all they quoted an estimate and I wasn't pleased with it so I told them I was going to wait. A week or so later one of the representative called to ask why and was everything okay. They negotiated a better price for someone to come back out and do an estimate. I agreed and we had decided on the price. He got it approved right past the kitchen and they only gave the last four digits of the account number.

I just got off the phone with your customer service reps for the 3rd day in a row. This time they hung up on me. That was an even more unpleasant change. Installation on my new condo was supposed to begin last week. But oh there "Might" be a problem with having old asbestos tiles under the carpet. Do you know what the installers for your company did? They left with the promise that I would get a phone call that day to let me know what to do. But alas that phone call never happened. So, I had the tack strips they were unsure about removing done. The carpet is gone and so is the padding, tack strips, and baseboards. Do you think maybe the floors I have already been charged for could possibly be installed? Guess not.

It was great from beginning to end. Empire did my three bedrooms in carpet and my dining room and kitchen in wood. I like the carpet. I'm not a fan of wood, but I got it because it's the thing to do. I did not consider other brands, I just want Empire. They have excellent people. They're not pushy and they work good.

We placed an order with a sales rep when he came out to our house for a consult. That evening I read reviews online about Empire that were not favorable concerning their services and subcontractors not showing up, showing up with the wrong product, not being able to get anyone to return your calls when you had an issue, etc. I called Empire the next day and cancelled my order and told them of my concerns. The next week, Claudia from Empire called to see what my concerns were and why the order had been cancelled. I told her what I had read and she reassured me everything would go as scheduled and we negotiated on price and we decided to go ahead with our order.

Empire did some lamination and carpeting job for us, although we did go to Home Depot before we chose Empire Today. So far, their work has met our expectation. The experience was fine and everything's good.

I saw Empire Today on a commercial on TV on a Monday and I thought they were fantastic. I called them that day because they were having a sale. I tried twice before to get a carpet, but my credit wouldn’t pass. But when I called them on that Monday, they came on Tuesday and measured the house and everything. When my credit went through, they came back on Thursday and I had a new carpet. Everything was done in less than a week. The installation team come in about 9:15, they do not take a break and had the whole afternoon until about three o'clock. They did a really good job. I love my new carpet!

This is the worst company I have ever dealt with hands down! On September 10, 2015 I had a salesman Jerry ** from the Mebane, NC office in my home for a quote. Mr. ** was very friendly on that day and said he has been doing this so long he doesn't even have to measure a home anymore. He walked upstairs, eyeballed the rooms that we wanted carpeted and needed hardwood for and then we returned downstairs to begin the discussion and quote process. After looking at samples of wood and carpet my wife, was newly pregnant at the time, decided on the product we wanted and we then began price negotiations.

We had carpet upstairs and laminate on the first floor of the house done by Empire Today. We knew couple of brands we had been looking at but Empire Today had what we were looking for. I really like the laminate downstairs. The thing that I like the best too was that if they said they were going to be there at a certain time, they called and told us. And they just stayed on task all the time. It was such a great job and they got it done fast.

First, I was told by the sales guy that the carpet installation would only take one day and they would have it done in just a few hours (two bedrooms and stairs for a town home). The installation took over 6 hours (guest room and stairs) and there was a shortage in carpet (master bedroom left incomplete). I called and talked to customer service and they were no help - basically said that someone would have to be home again the next day to complete the installation. I explained that I was on a timeline to get this complete in order to put my home on the market to sell and was guaranteed completion in one day.

Hardwood floors were installed by Empire Today. I like everything about it. The rest of our house had hardwood so I matched what we had. So far, it has met my expectations. I am well-satisfied.

We looked around for other companies that could install carpets but we stuck with Empire Today just to compare prices. They were the ones that could do it the quickest. The new flooring installed by them has definitely met our expectations.

I had a laminated flooring installed by Empire Today. I considered other brands prior to purchasing but decided to choose Empire Today because my parents used them and had a good experience. It has met all of my expectations and I would recommend them to a friend.

Empire Today installed our red carpet. We had some prices of other brands but we just decided that this is what we wanted and that's what we got and we're very happy with it. We got it at a price we could afford and we're happy with the installation, too. The guys that put it in was just wonderful.

I had wood laminate flooring and carpet done by Empire Today. The boys that put in the wood laminate flooring were very polite, nice and thoughtful. They did a fantastic job laying it. I had a few little problems but they took care of them. I like the color of the flooring. I have looked at the colors before and a lot of the woods are the same, but the piece that they brought for the samples must have had better color in it than the one I saw at the store.

We had a positive experience with Empire Today. We had our carpet installed and we got it done quickly. We're happy with that.

I knew some people that used Empire Today so we also had laminate floors from them. It was also because of their 50% off on installation and products. Empire Today has met all our expectations and they all did a very nice job. I like that the flooring is easy to clean and I like the style and the color. We're happy with it and with the workers, too. They were very nice and polite. They also cleaned up after themselves. I recommend Empire Today and in fact, my friend will be having them install a flooring on December 1st.

We had a carpet installed by Empire Today which our son always uses. Our carpet is thick and comfortable and it has met our expectations. Plus, they were really fast when they got here and they were in and out in a very short amount of time. I normally think that carpeting the house would take all day long.

Empire Today installed our carpet. We actually considered other brands, but I chose them because of the price. The experience turned out fine and so far, it's been good with our new flooring. I personally like the look of it.

I had carpeting done in a bedroom by Empire. It's excellent and the installers were great. I've been very pleased with the way the two guys put the stuff down. They were really nice and everything went really well. The only complaint that I had was that I measured the area but when their guy came out to measure it, he put down almost twice the amount of square footage that I had. I questioned him and he said, "Well, that's the way things are." And I said, "Oh?" And he says, "Yeah, because that's the way the carpet's got to be laid down." I said, "Twice the amount of carpeting?" And he says, "Well, that's the way things are." So when the kids got finished laying the carpet, I had a tremendous amount of leftover stuff. If it were run a different way, there wouldn't be that much waste. But these are big pieces, so they're not really waste. The guy, however, made a lot more money in the job by doing what he did.

Empire Today did a good job and I'm pleased with the carpet. They didn't haul the carpet away as I thought they would though. I had to call and they let me talk to the President. I was shocked, but pleased because he was very nice, and he sent some people the next day and they picked it up. However, they did something to my closet doors in my bedroom where the doors won't shut, but I think my son will be able to adjust that.

I got Empire Today to install an upstairs carpet. I have worked with them before, and they installed it basically the next day. Whereas other companies would take much longer to schedule. I like the convenience of how quickly they schedule things. I would recommend them to anybody.

I had two different orders from Empire Today and both the installers who came were very professional, quick, and did a great job. I’m very happy with the result. But this last time, I had a set of stairs done and it was scheduled for a week ago on a Thursday. I got a call about the time they were due saying the drivers were sick and they said they’ll reschedule it to a Tuesday. At the time that they were supposed to show up, they said they weren’t going to make it. So, it got rescheduled again to the following day. As far as the installations and everything goes, it has been great other than the lapses in scheduling. I had some carpet put in a few weeks prior and that’s what prompted me to reuse Empire. As far as service goes, I'd definitely recommend Empire Today.

My experience with Empire was wonderful and everything was great. Love them, especially the sales guy and the installers. They shipped it into top gear and took care of everything and made it right, so I'm real happy. The salesperson was really excellent. There were some screw-ups but it was the warehouse people that screwed up.

I had a hardwood flooring put in. I was looking at all different types of flooring and the saleslady came out here and talked to us and showed us the flooring. It worked out well and I like the new flooring.

I had a pretty good experience with the salesperson and we negotiated a fair price (I thought). They give you 3 days to cancel but I found it difficult to get another estimate in that time. Floors were to be installed on Monday morning so I took off work and got a call that morning that they didn't have everything to start so we scheduled the next morning. Upon their arrival I was told they couldn't complete the job in one day so I took off from work the next day. I had to leave at 3:00 that day and the floors were completed but they had to come back to caulk the trim. The floors look great and I'm happy with the outcome. I feel like I overpaid because I eventually got a quote of almost half. The company refers out for installation which they didn't tell me upfront. Basically the salesperson has no idea how long it will take so wait until you talk to the installers. Definitely should have waited for the lower estimate!

I had a Laminate floor and a carpeted floor scheduled to be installed, took two days off work to accomplish this. The first day went ok, received my confirmation at 0730 and installer showed up on time, laminate got installed. Second day was not good, no confirmation call. I called customer service at 0930, told me the whole crew had the flu, (funny because I did the exact size room 2 months ago with Lowe's and one installer showed up and did it by himself, excellent work!) Customer care called me back at 10:20 to tell me nobody was available to install. I stated that was un-acceptable.

I got a carpet from Empire Today. I chose it over other brands because of the quality.

Empire Today was great. They said they can install our carpet a lot quicker than other places and they did. The workers even stayed late to get it done. They originally said it may take two days and they said they can get it done in a day if we wanted to. And, they cleaned up everything. It was just a whole new upstairs. We had about 2000 square foot of carpet put in and it was thick.

Two years ago my boyfriend had the carpet replaced in the hall and in our bedroom. Two weeks after the carpet was installed, we had to have them come back in and fix the carpet in the hallway. It was already starting to fray. About a year after they installed the carpet, my boyfriend and I noticed a couple places in our bedroom where the carpet was starting to rise. About 6 months ago he placed a call with Empire to come back and they said they were going to charge us $90 and we had to move our own furniture. My boyfriend tried to get this waived, as obviously they didn't pull it tight enough in the first place.

After looking around, I had Empire install the carpet in my living room and in my bedroom. I went with the company because it looked like a good brand and I felt the carpet was good. I'm satisfied with it and it feels nice.

We had a floor put in the kitchen and the two bathrooms by Empire Today. It was a wood grain vinyl floor. We like everything about it and we're happy with it.

I got a kitchen floor and carpet installed by Empire Today. Everything was fine and I'm very pleased. My son loves the steps where the steps go up. It's beautiful and I will recommend them.

I like the carpet installed by Empire Today - it's nice and soft. But, they didn't leave me any extra that I was going to put down on my foyer. They did the next door neighbors and they left her a little extra. Other than that, everything’s wonderful.

I chose Empire Today to install a carpet because of their price. The carpet installers did a wonderful job and were polite. However I didn't like the fact that I couldn't communicate very well with them. It really bothered me. They need to learn English a little bit better or try to speak a little clearer. But other than that everything was great.

We will be adding to a negative experience with Empire Today. When we decided to change our carpet for hardwood floors my husband contacted Empire to get a general estimate on how much it will cost us. At this point we were not set on this specific company but only trying to see where we are. Salesman Michael ** visited our home and showed to my husband few samples. When I got home I specifically stated I am set on OAK floors and wide planks. That was my choice. Mike eagerly ran to his car and brought several other samples that he stated were oak. One of the samples had 5 inch wide planks which I didn't like, the other new items that just came out was a mixed set of planks with 7 inch, 5 inch and 3 inch that provided more contemporary look. I liked that sample but noticed the name was - Forest Lodge elm. I pointed it out to Mike asking what wood is it since it says Elm. He reassured me multiple times that this is OAK.

Some time ago I purchased 2 rug runners from Empire. The saleswoman was nice enough and the pricing was pretty decent, so I decided to give it a shot. What happened after was just ridiculous. The carpet took over a month to come in (I was quoted 2 weeks), the installation guys failed to appear on the scheduled date - TWICE, then the rug was cut wrong so they had to re-order it and we had to wait another few weeks before they came back. Each time I called, I was told mismatching information. They kept screwing up my address so at every appointment (the cut, first install attempt, re-cut, second install attempt) the guys would go to the wrong address and would be late. They finally got the carpet installed about 3 months later. The product itself is fine, though it gets dirty easily. I SWORE to myself that I would never ever use this company again... until I spilled paint on one of the rug runners and it needed to be replaced.

We had wood flooring installed by Empire Today. I wanted an estimate, but I was told by a man that if I didn't get it today, I wouldn't get the price. I said I didn't want to be pressured with them. But since I had furniture coming from another state in a few days, I was rushed so I went with Empire. It turned out to be a very good experience. The guys who installed the flooring did an excellent job. They worked really hard. They had a long day and a long drive. It was two hours to me and another two back. The only thing is I wanted gray plywood, but I didn't ask the man for it. He only showed me two samples on a short board and one book of samples that were more expensive. It was my fault, though. I wanted light gray but I ended up with warm oak because the cabinets were oak.

I had a laminated floor installed by Empire Today. I considered other brands prior to purchasing but decided to choose Empire Today because of their pricing. It has met all of my expectations and also, the installers were great. I would recommend them to a friend.

August 2015, Ordered tile floors for three rooms. When the job was done the floors looked dirty and hazy. Had inspector come out. Empire came out to try to fix the problem. The grout color (Mocha) on my floors does not look like the color that I was shown on the sample nor what was advertised on Empire's website. The tiles are dark brown and the grout looks gray. Trying to make a very long story short, Empire has set up appointments, canceled them. Also set up an appointment on my birthday, had to forego plans, and they did not show up or call. I called three times thereafter before finally getting a return called. I request $1,000.00 in compensation. I'm still awaiting a decision regarding that.

I had a problem with the Initial Installers, arriving in an unmarked van, no ID, no introduction, speaking in another language, who arrived short of material and who left my home, refusing to do the job. I was left in a home with 2 empty rooms, and no access to the others filled with that furniture. I also missed a day of work. There is NO direct line to their Corporate Offices, Customer Service, and SCREENS ALL CALLS.

I paid $4,000.00 for a installation of flooring. In my contract it stated they were supposed to put down Ditra instead they put down Plywood. I spoke to many people at Empire Today up to the Regional Manager who spoke to me like I was an idiot. He stated he is aware I wanted an itemized bill but is not going to give me one. I in turn stated I am the consumer and I want an itemized bill. He refused again; "We are an out the door company, we quote you a price, you pay it... You signed a contract. We do not have to give you a breakdown."

My husband and I had new carpet installed today thru EMPIRE TODAY. Let me first say, we have been completely satisfied from the initial contact with the company all the way thru the installation. When the rep came to show us samples and help up decide upon the carpet, there were more samples and patterns than we could process! We made our choice and set up our installation date. The 2 man crew arrived the morning of the install within the window of time promised. They immediately started work and didn't take a break. They were courteous and respectful during the whole processes. They then moved the furniture back into place, cleaned up after theirselves, and did a walk thru to make sure we were satisfied. I would definitely recommend EMPIRE TODAY to anyone needing carpet or other type floor covering.

I originally had an appt for Nov. 10th and it was raining that morning. Received a call at 9am that the installers would come between 1-3pm. Well at 3 I did receive a call from the installer that he was on the way but wanted to know if I had a garage and I told him no. He then says I will need to cancel and make another spot due to the rain. I was upset because it was raining the whole day and someone could have told me earlier in the day.

I recently ordered some laminate flooring for my den. The salesman told me that the laminated that I ordered was engineered laminated and it was thick and durable for 15 years. The installers came to my house with a thin laminate that chipped away under my finger nails. I told the installers that was not the product I ordered. I took a day off from work and had removed most of the furniture for nothing. The number one reason Empire has so many complaints is because they will not leave a sample with the customer so they are able to switch with a similar cheaper product! Nine years ago I ordered carpet from them and they did the same thing. I won't forget them in the future. I will never use them again. I did cancel my order. A co-worker from Chicago said that everyone there are wary of them and their bad business practices are legendary.

Started the process of getting new floors in a home I own in MI on Sept.6 2015 and here we are 6 weeks later and the job is still not completed. Have called numerous times to have the transitions fixed and one installed and am assured someone will be out to take care of it. 3 times they have said they would show up and haven't. So disappointed since they did my carpets 3 years ago and all was well. I will NEVER use them again, and will tell anyone who listens how terrible they were this time around.