Empire Today Reviews

I had tiles installed in our kitchen and dining room. We had ceramic tiles before and they were just too hard. Now that we have vinyl, it’s softer. The appearance is nice too. I was very satisfied with their service, so I contacted them again for the carpeting to be done in our bedroom. It’s very comfortable. We actually contacted somebody else, but Empire showed up to do the work. I don’t know whatever happened to the original company. But my experience with them is very good. We would recommend them.

I had three bedrooms carpeted by Empire Today. I had three different estimates and chose them for their quality and price. The carpeting is wonderful but I have one little issue with them. They delayed the installation date and didn't tell me. It was a little perturbing because I have grandchildren living with me and when one is re-carpeting, closets and everything in the house is in disarray.

We had carpets and vinyl installed by Empire Today in our home. We looked at a couple other places, but we decided to go with them because the cost and quality were a whole lot better, plus we like the tiles. Their sales representative was very nice and informative. We were very impressed with the one who put down the carpet. He did everything by himself. We were skeptical when he came in because we didn't know how he's going to do it just by himself. He said he can do it, and so he did. He was professional and an all-around nice man. The guys that put down the vinyl were very good too. We're very pleased.

I purchased carpet from Empire Today and had it installed. It’s very good.

I got a carpet from Empire Today and had it installed in my living room and dining room. The people who worked at our house were very courteous. After moving my furniture, they put everything back. It appears to be very good so far and I’m impressed with it. In addition, my husband who just got out of the hospital needs to walk on soft floor and he loves it. I would recommend Empire Today.

I had a carpet installed by Empire Today and I really like the padding of the carpet. The installers were nice and did a good job and I'm thoroughly satisfied.

We had a carpet installed by Empire Today. The installation was good and everything was fine. Also, they got us a 20-year guarantee if there was any stain or anything on our carpet. I would recommend it.

RUN FROM THIS COMPANY UNLESS YOU LIKE LONG DELAYS AND LOTS OF EXCUSES. The salesperson was on time and knowledgeable. Told us based on our sq footage, the install should be one long day or a day and a half. We are on our 4th day and there is no way it will be finished today. I predict two more days and pray that is all. Installer did not arrive until 12:30 on 1st day. Story was he had to drive from Columbus to Dayton to pick up materials. (1.5 hr drive on way) Truck was late from Chicago and he had to wait for materials. (This was supposed to be a stocked item. Didn't tell us it was stocked in CHICAGO!)

Salesperson sold us tile. I requested that all old vinyl be removed. It was not. Installer said he had no order to do so. Then installer installed tile and provided no transition strips. Now I have a one inch tall toe catcher at each end of the kitchen. Installer also did not place grout between tile and walls in places.

My experience with Empire Today was very good. I had linoleum installed in my bedroom and it’s very good.

I'm well-pleased with Empire Today's service. Someone referred them to me, and when I called, they came out the next day and installed the carpet in my whole house for the next couple of days. The guys did a really good job and I liked what they installed. I had a great experience with them, very satisfied, and I'd recommend them.

We had carpet and tile installed by Empire today in our great room, kitchen and laundry room. We looked around for other brands before purchasing and we decided to choose Empire Today because of the cost. We did have a payoff with the credit union because we borrowed some money and we missed paying it off one day, so I had a little $26 charge with that. It was headed at the top of Empire though it was for Wells Fargo. It was just one day late and I understand. They might take that fee off if I wait and call them and talk about it. But, I'll send them a check for $26 instead of going through the phone. Other than that, Empire Today has absolutely met my expectations.

I wanted the wood floor but my floor in the kitchen isn't even. Empire Today would have to rip up the original flooring before they could put that in and that would have been too expensive, so I had them put the kitchen floor linoleum instead. We're very happy with it. They did a very good job and I can't complain about anything. They put everything in place and we were so satisfied with their work.

I'm very disappointed in Empire carpet. I took a day off of work a double day at that to wait for installers who showed up on time but with a totally different product than what the salesperson sold me. The product was the correct color but the quality was very poor compared to the samples I picked out. I told the installers to leave and take the garbage they brought with them back. So no carpet was installed and I wouldn't ever use this company again.

I had Empire Today do installations in my living room, hall, and bedrooms, one of which now has wooden floors, after seeing their advertisement that they were giving 50% off at that time. The man I spoke with in the beginning and gave me the prices couldn’t have been any nicer. He offered to help me in any way and told me that if needed, I can call and ask for him. The installers that came were absolutely excellent and they did not leave anything. You wouldn’t even know that people were working in my house.

I love the floors that I got from Empire Today. However, I have water damage and they're coming back to do my bedroom over. The only thing I was mad at was that they're charging me too much and I just got my whole house done. But other than that, my experience with them was good.

I purchased wood flooring from Empire Today and I'm happy with the experience.

My daughter referred to us Empire Today as she had used them before and was supposed get a $100 gift card. But I'm a little disappointed with them. First of all they quoted an estimate and I wasn't pleased with it so I told them I was going to wait. A week or so later one of the representative called to ask why and was everything okay. They negotiated a better price for someone to come back out and do an estimate. I agreed and we had decided on the price. He got it approved right past the kitchen and they only gave the last four digits of the account number.

I just got off the phone with your customer service reps for the 3rd day in a row. This time they hung up on me. That was an even more unpleasant change. Installation on my new condo was supposed to begin last week. But oh there "Might" be a problem with having old asbestos tiles under the carpet. Do you know what the installers for your company did? They left with the promise that I would get a phone call that day to let me know what to do. But alas that phone call never happened. So, I had the tack strips they were unsure about removing done. The carpet is gone and so is the padding, tack strips, and baseboards. Do you think maybe the floors I have already been charged for could possibly be installed? Guess not.

It was great from beginning to end. Empire did my three bedrooms in carpet and my dining room and kitchen in wood. I like the carpet. I'm not a fan of wood, but I got it because it's the thing to do. I did not consider other brands, I just want Empire. They have excellent people. They're not pushy and they work good.

We placed an order with a sales rep when he came out to our house for a consult. That evening I read reviews online about Empire that were not favorable concerning their services and subcontractors not showing up, showing up with the wrong product, not being able to get anyone to return your calls when you had an issue, etc. I called Empire the next day and cancelled my order and told them of my concerns. The next week, Claudia from Empire called to see what my concerns were and why the order had been cancelled. I told her what I had read and she reassured me everything would go as scheduled and we negotiated on price and we decided to go ahead with our order.

Empire did some lamination and carpeting job for us, although we did go to Home Depot before we chose Empire Today. So far, their work has met our expectation. The experience was fine and everything's good.

I saw Empire Today on a commercial on TV on a Monday and I thought they were fantastic. I called them that day because they were having a sale. I tried twice before to get a carpet, but my credit wouldn’t pass. But when I called them on that Monday, they came on Tuesday and measured the house and everything. When my credit went through, they came back on Thursday and I had a new carpet. Everything was done in less than a week. The installation team come in about 9:15, they do not take a break and had the whole afternoon until about three o'clock. They did a really good job. I love my new carpet!

This is the worst company I have ever dealt with hands down! On September 10, 2015 I had a salesman Jerry ** from the Mebane, NC office in my home for a quote. Mr. ** was very friendly on that day and said he has been doing this so long he doesn't even have to measure a home anymore. He walked upstairs, eyeballed the rooms that we wanted carpeted and needed hardwood for and then we returned downstairs to begin the discussion and quote process. After looking at samples of wood and carpet my wife, was newly pregnant at the time, decided on the product we wanted and we then began price negotiations.

We had carpet upstairs and laminate on the first floor of the house done by Empire Today. We knew couple of brands we had been looking at but Empire Today had what we were looking for. I really like the laminate downstairs. The thing that I like the best too was that if they said they were going to be there at a certain time, they called and told us. And they just stayed on task all the time. It was such a great job and they got it done fast.

First, I was told by the sales guy that the carpet installation would only take one day and they would have it done in just a few hours (two bedrooms and stairs for a town home). The installation took over 6 hours (guest room and stairs) and there was a shortage in carpet (master bedroom left incomplete). I called and talked to customer service and they were no help - basically said that someone would have to be home again the next day to complete the installation. I explained that I was on a timeline to get this complete in order to put my home on the market to sell and was guaranteed completion in one day.

Hardwood floors were installed by Empire Today. I like everything about it. The rest of our house had hardwood so I matched what we had. So far, it has met my expectations. I am well-satisfied.

We looked around for other companies that could install carpets but we stuck with Empire Today just to compare prices. They were the ones that could do it the quickest. The new flooring installed by them has definitely met our expectations.

I had a laminated flooring installed by Empire Today. I considered other brands prior to purchasing but decided to choose Empire Today because my parents used them and had a good experience. It has met all of my expectations and I would recommend them to a friend.

Empire Today installed our red carpet. We had some prices of other brands but we just decided that this is what we wanted and that's what we got and we're very happy with it. We got it at a price we could afford and we're happy with the installation, too. The guys that put it in was just wonderful.

I had wood laminate flooring and carpet done by Empire Today. The boys that put in the wood laminate flooring were very polite, nice and thoughtful. They did a fantastic job laying it. I had a few little problems but they took care of them. I like the color of the flooring. I have looked at the colors before and a lot of the woods are the same, but the piece that they brought for the samples must have had better color in it than the one I saw at the store.

We had a positive experience with Empire Today. We had our carpet installed and we got it done quickly. We're happy with that.

I knew some people that used Empire Today so we also had laminate floors from them. It was also because of their 50% off on installation and products. Empire Today has met all our expectations and they all did a very nice job. I like that the flooring is easy to clean and I like the style and the color. We're happy with it and with the workers, too. They were very nice and polite. They also cleaned up after themselves. I recommend Empire Today and in fact, my friend will be having them install a flooring on December 1st.

We had a carpet installed by Empire Today which our son always uses. Our carpet is thick and comfortable and it has met our expectations. Plus, they were really fast when they got here and they were in and out in a very short amount of time. I normally think that carpeting the house would take all day long.

Empire Today installed our carpet. We actually considered other brands, but I chose them because of the price. The experience turned out fine and so far, it's been good with our new flooring. I personally like the look of it.

I had carpeting done in a bedroom by Empire. It's excellent and the installers were great. I've been very pleased with the way the two guys put the stuff down. They were really nice and everything went really well. The only complaint that I had was that I measured the area but when their guy came out to measure it, he put down almost twice the amount of square footage that I had. I questioned him and he said, "Well, that's the way things are." And I said, "Oh?" And he says, "Yeah, because that's the way the carpet's got to be laid down." I said, "Twice the amount of carpeting?" And he says, "Well, that's the way things are." So when the kids got finished laying the carpet, I had a tremendous amount of leftover stuff. If it were run a different way, there wouldn't be that much waste. But these are big pieces, so they're not really waste. The guy, however, made a lot more money in the job by doing what he did.

Empire Today did a good job and I'm pleased with the carpet. They didn't haul the carpet away as I thought they would though. I had to call and they let me talk to the President. I was shocked, but pleased because he was very nice, and he sent some people the next day and they picked it up. However, they did something to my closet doors in my bedroom where the doors won't shut, but I think my son will be able to adjust that.

I got Empire Today to install an upstairs carpet. I have worked with them before, and they installed it basically the next day. Whereas other companies would take much longer to schedule. I like the convenience of how quickly they schedule things. I would recommend them to anybody.

I had two different orders from Empire Today and both the installers who came were very professional, quick, and did a great job. I’m very happy with the result. But this last time, I had a set of stairs done and it was scheduled for a week ago on a Thursday. I got a call about the time they were due saying the drivers were sick and they said they’ll reschedule it to a Tuesday. At the time that they were supposed to show up, they said they weren’t going to make it. So, it got rescheduled again to the following day. As far as the installations and everything goes, it has been great other than the lapses in scheduling. I had some carpet put in a few weeks prior and that’s what prompted me to reuse Empire. As far as service goes, I'd definitely recommend Empire Today.

My experience with Empire was wonderful and everything was great. Love them, especially the sales guy and the installers. They shipped it into top gear and took care of everything and made it right, so I'm real happy. The salesperson was really excellent. There were some screw-ups but it was the warehouse people that screwed up.

I had a hardwood flooring put in. I was looking at all different types of flooring and the saleslady came out here and talked to us and showed us the flooring. It worked out well and I like the new flooring.

I had a pretty good experience with the salesperson and we negotiated a fair price (I thought). They give you 3 days to cancel but I found it difficult to get another estimate in that time. Floors were to be installed on Monday morning so I took off work and got a call that morning that they didn't have everything to start so we scheduled the next morning. Upon their arrival I was told they couldn't complete the job in one day so I took off from work the next day. I had to leave at 3:00 that day and the floors were completed but they had to come back to caulk the trim. The floors look great and I'm happy with the outcome. I feel like I overpaid because I eventually got a quote of almost half. The company refers out for installation which they didn't tell me upfront. Basically the salesperson has no idea how long it will take so wait until you talk to the installers. Definitely should have waited for the lower estimate!

I had a Laminate floor and a carpeted floor scheduled to be installed, took two days off work to accomplish this. The first day went ok, received my confirmation at 0730 and installer showed up on time, laminate got installed. Second day was not good, no confirmation call. I called customer service at 0930, told me the whole crew had the flu, (funny because I did the exact size room 2 months ago with Lowe's and one installer showed up and did it by himself, excellent work!) Customer care called me back at 10:20 to tell me nobody was available to install. I stated that was un-acceptable.

I got a carpet from Empire Today. I chose it over other brands because of the quality.

Empire Today was great. They said they can install our carpet a lot quicker than other places and they did. The workers even stayed late to get it done. They originally said it may take two days and they said they can get it done in a day if we wanted to. And, they cleaned up everything. It was just a whole new upstairs. We had about 2000 square foot of carpet put in and it was thick.

Two years ago my boyfriend had the carpet replaced in the hall and in our bedroom. Two weeks after the carpet was installed, we had to have them come back in and fix the carpet in the hallway. It was already starting to fray. About a year after they installed the carpet, my boyfriend and I noticed a couple places in our bedroom where the carpet was starting to rise. About 6 months ago he placed a call with Empire to come back and they said they were going to charge us $90 and we had to move our own furniture. My boyfriend tried to get this waived, as obviously they didn't pull it tight enough in the first place.

After looking around, I had Empire install the carpet in my living room and in my bedroom. I went with the company because it looked like a good brand and I felt the carpet was good. I'm satisfied with it and it feels nice.

We had a floor put in the kitchen and the two bathrooms by Empire Today. It was a wood grain vinyl floor. We like everything about it and we're happy with it.

I got a kitchen floor and carpet installed by Empire Today. Everything was fine and I'm very pleased. My son loves the steps where the steps go up. It's beautiful and I will recommend them.

I like the carpet installed by Empire Today - it's nice and soft. But, they didn't leave me any extra that I was going to put down on my foyer. They did the next door neighbors and they left her a little extra. Other than that, everything’s wonderful.

I chose Empire Today to install a carpet because of their price. The carpet installers did a wonderful job and were polite. However I didn't like the fact that I couldn't communicate very well with them. It really bothered me. They need to learn English a little bit better or try to speak a little clearer. But other than that everything was great.

We will be adding to a negative experience with Empire Today. When we decided to change our carpet for hardwood floors my husband contacted Empire to get a general estimate on how much it will cost us. At this point we were not set on this specific company but only trying to see where we are. Salesman Michael ** visited our home and showed to my husband few samples. When I got home I specifically stated I am set on OAK floors and wide planks. That was my choice. Mike eagerly ran to his car and brought several other samples that he stated were oak. One of the samples had 5 inch wide planks which I didn't like, the other new items that just came out was a mixed set of planks with 7 inch, 5 inch and 3 inch that provided more contemporary look. I liked that sample but noticed the name was - Forest Lodge elm. I pointed it out to Mike asking what wood is it since it says Elm. He reassured me multiple times that this is OAK.

Some time ago I purchased 2 rug runners from Empire. The saleswoman was nice enough and the pricing was pretty decent, so I decided to give it a shot. What happened after was just ridiculous. The carpet took over a month to come in (I was quoted 2 weeks), the installation guys failed to appear on the scheduled date - TWICE, then the rug was cut wrong so they had to re-order it and we had to wait another few weeks before they came back. Each time I called, I was told mismatching information. They kept screwing up my address so at every appointment (the cut, first install attempt, re-cut, second install attempt) the guys would go to the wrong address and would be late. They finally got the carpet installed about 3 months later. The product itself is fine, though it gets dirty easily. I SWORE to myself that I would never ever use this company again... until I spilled paint on one of the rug runners and it needed to be replaced.

We had wood flooring installed by Empire Today. I wanted an estimate, but I was told by a man that if I didn't get it today, I wouldn't get the price. I said I didn't want to be pressured with them. But since I had furniture coming from another state in a few days, I was rushed so I went with Empire. It turned out to be a very good experience. The guys who installed the flooring did an excellent job. They worked really hard. They had a long day and a long drive. It was two hours to me and another two back. The only thing is I wanted gray plywood, but I didn't ask the man for it. He only showed me two samples on a short board and one book of samples that were more expensive. It was my fault, though. I wanted light gray but I ended up with warm oak because the cabinets were oak.

I had a laminated floor installed by Empire Today. I considered other brands prior to purchasing but decided to choose Empire Today because of their pricing. It has met all of my expectations and also, the installers were great. I would recommend them to a friend.

August 2015, Ordered tile floors for three rooms. When the job was done the floors looked dirty and hazy. Had inspector come out. Empire came out to try to fix the problem. The grout color (Mocha) on my floors does not look like the color that I was shown on the sample nor what was advertised on Empire's website. The tiles are dark brown and the grout looks gray. Trying to make a very long story short, Empire has set up appointments, canceled them. Also set up an appointment on my birthday, had to forego plans, and they did not show up or call. I called three times thereafter before finally getting a return called. I request $1,000.00 in compensation. I'm still awaiting a decision regarding that.

I had a problem with the Initial Installers, arriving in an unmarked van, no ID, no introduction, speaking in another language, who arrived short of material and who left my home, refusing to do the job. I was left in a home with 2 empty rooms, and no access to the others filled with that furniture. I also missed a day of work. There is NO direct line to their Corporate Offices, Customer Service, and SCREENS ALL CALLS.

I paid $4,000.00 for a installation of flooring. In my contract it stated they were supposed to put down Ditra instead they put down Plywood. I spoke to many people at Empire Today up to the Regional Manager who spoke to me like I was an idiot. He stated he is aware I wanted an itemized bill but is not going to give me one. I in turn stated I am the consumer and I want an itemized bill. He refused again; "We are an out the door company, we quote you a price, you pay it... You signed a contract. We do not have to give you a breakdown."

My husband and I had new carpet installed today thru EMPIRE TODAY. Let me first say, we have been completely satisfied from the initial contact with the company all the way thru the installation. When the rep came to show us samples and help up decide upon the carpet, there were more samples and patterns than we could process! We made our choice and set up our installation date. The 2 man crew arrived the morning of the install within the window of time promised. They immediately started work and didn't take a break. They were courteous and respectful during the whole processes. They then moved the furniture back into place, cleaned up after theirselves, and did a walk thru to make sure we were satisfied. I would definitely recommend EMPIRE TODAY to anyone needing carpet or other type floor covering.

I originally had an appt for Nov. 10th and it was raining that morning. Received a call at 9am that the installers would come between 1-3pm. Well at 3 I did receive a call from the installer that he was on the way but wanted to know if I had a garage and I told him no. He then says I will need to cancel and make another spot due to the rain. I was upset because it was raining the whole day and someone could have told me earlier in the day.

I recently ordered some laminate flooring for my den. The salesman told me that the laminated that I ordered was engineered laminated and it was thick and durable for 15 years. The installers came to my house with a thin laminate that chipped away under my finger nails. I told the installers that was not the product I ordered. I took a day off from work and had removed most of the furniture for nothing. The number one reason Empire has so many complaints is because they will not leave a sample with the customer so they are able to switch with a similar cheaper product! Nine years ago I ordered carpet from them and they did the same thing. I won't forget them in the future. I will never use them again. I did cancel my order. A co-worker from Chicago said that everyone there are wary of them and their bad business practices are legendary.

Started the process of getting new floors in a home I own in MI on Sept.6 2015 and here we are 6 weeks later and the job is still not completed. Have called numerous times to have the transitions fixed and one installed and am assured someone will be out to take care of it. 3 times they have said they would show up and haven't. So disappointed since they did my carpets 3 years ago and all was well. I will NEVER use them again, and will tell anyone who listens how terrible they were this time around.

We were very disappointed with service from Empire. What we were told would take 2 days, took 2 weeks to finish. It took 6 days for them to come and pick up debris and scraps out of driveway. Floor register was broken by installer. We were told we would receive a partial refund from company for hassle which we did not get. Would not use them again or recommend them to others.

I had them come to my home a few years back to replace a carpet in our family room. I specifically asked for their best quality padding and carpet because I have multiple pets. At first the carpet was beautiful, but then one of our dogs urinated in there. All the color came out. Since then we try not to let them in the family room and have come to ignore the room as much as possible because anything that lands on this carpet removes its color. This was their "best quality" carpet!!! I will never use them again, and although the carpet has hardly been used, I am going to replace it because it looks a mess!

On Sept 24, I had a sales rep come out to give a quote on having my kitchen and bathroom vinyl replaced. The sales rep set it up for the 26th, but before he left he asked me to call and confirm the day before so I did, the person on the other end did not have any information so I call sales rep and spoke with him but he was no help and he said I could speak with the manager on Monday. I had my husband call and cancel order which I should have went with my gut and the 1st time but I decided to go ahead and give them a chance so I called and rescheduled it for Oct 5th.

This is the second time I used them. After the first time I should have known better but the salesman said they had all new crews. The first time took almost a month to get the flooring completed from start to finish and this is a 1400 square foot home. The second time they started it on 10-7-2015 and I was told they would be here in the morning and at 10:30 one guy shows up. He did manage to get carpet done in one bedroom and vinyl in the master bath by 5pm. He was to return on the 8th and finish. At 3pm he calls and tells me he will be there in an hour. He shows up at 6:30 and I told him "no, not this late at night." I called Empire and told them I want to have a manager call me ASAP. It's now the 9th at 9:30am and no call. I AM DONE WITH EMPIRE and will tell everyone not to use them and reporting them to THE BBB.

If I could give them a zero I would! We got carpet installed less than 2 years ago and about 2 1/2 months ago the carpets were cleaned in all 3 rooms. A day later, the smell that came from one of the rooms was so bad I had to tear it off and remove it because it was right next to my kids rooms that are 2 and 4 years old. When I called Empire to report this, they told me that all I can do is create a case and they would get back to me. About 4 days later, they told me that they wanted to send someone out there to take a look at the carpet, which I had no problem with but he could only do it in 3 days. Now we are talking about a week later, which I had to keep my kids away from the carpet because I tore it out and they wanted to mess with the threads. Once the guy came out he took pictures and asked if he could take the carpet I ripped out with him and I said yes.

We ordered carpet, the 4 gentlemen who installed the carpet were on time, efficient, and did a terrific job. They had to move treadmills and no complaints. They did the job and were done in record time. All along they cleaned and vacuumed and my husband and I were thrilled with the job.

1st guy gave me a quote of $3,200. Got a postcard from corporate, reduced to $4,800. Next THREE (3) appointments I made, Empire, no show, no call. Finally a new rep made it, but quote was now $4,500, with a lot of exclusions. After getting "attitude", kicked him out of my house. From what I have read, this is typical.

We contacted this company to replace flooring in our dining room and den. The salesman listened to our needs and we agreed on a product that should have been appropriate. Delivery was delayed by one day, and the product delivered was not what we picked out. We expressed our concern and was assured that it was the right product. It WAS NOT! The flooring began to buckle and has since begun to break up. We reported this and was told they were sorry, but offered no solution. As a result, we are having to replace all the flooring they installed with another contractor. We will NEVER use or recommend Empire to anyone.

Our carpet is only 2 years old and we made a complaint due to the carpet coming apart. They sent in an inspector who said because our dog had urinated in a couple of areas and that voided the warranty. My complaint of the seam coming apart is only good for 1yr after install. To say the least we are very upset!

The Empire agent showed up at our home at the appointed hours and gave us the quote. A few days later, the company called and quoted a lower price. The agent came a second time and said that the quote given by the company was not accurate. After several phone calls, the agent urged us to follow through and left. A few more phone calls, and we settled on a price. The agent was to show up at our home the following week to go through the contract. He didn't show up and didn't call, so we called the company and the appointment was rescheduled. The second time, he called to say he couldn't make it on that day either but said he would call early in the morning of October 3 to set up a time.

The first day I took off work and they called and said they couldn't show up that day - installer had family problem. 2 weeks later another day off work they showed up and I paid them and they started tearing out old flooring then halfway through that they had to leave and they would be back in contact with me. A week and a half go by still no contact so I called. They said they would be there the following Monday so another day of missed work. Waited till 2:00 pm and I called them and asked what time installer would be to my house. They said sorry but they didn't have anyone to do it that day so I asked for my money back. They asked if they could do it Saturday and offered me 100.00 for my time. Said "no thanks." They said fair enough money would be put back in my account asap. That was 3 weeks ago. I call everyday and they tell me I should have it tomorrow - Bunch of liars.

I made an appointment to get an estimate for replacing a carpet for 10/01/2015 between 5pm and 7pm for the estimator to meet. On the date, I called few times prior to the appointment time to make sure my appointment is confirmed and informed them that I was coming 1.5 hour away each way, so it was crucial that he shows up during the time promised, which was 5pm to 7pm. As I drove to the unit, I again called to confirm it, reminded them that I was coming from 1.5 hour away and no indication of problems existed. I called about 6:45pm to find out where the estimator was and he was coming soon. At this time, the call center representative called the estimator and left a message with him and I was asked me to wait for a while since it was not 7pm yet. Obviously I waited.

We had Empire contractors come and install our laminate flooring through our whole home. It looked great when it was finished, but within the year the floor shifted and started making squeaking noises as you walked across it. They came out and replaced the entire floor because it was installed wrong. Well, as you'd guess we are now having issues with it again. I was even told by a licensed contractor that our stairs that they put the laminate floor on would never have passed a code inspection. The stairs are coming loose and the trim around the floor is coming off the walls. The stairs are a safety hazard. The floors once again have been installed wrong. But Empire will not fix them, they are telling us we will have to pay for them to be fixed now. They are a Big Box company who really don't care about their customers and get away with not having permits for their work. We will never recommend them to anyone! We are out a lot of money.

A toilet tank cracked in our master bath and water seeped through the ceiling and adjoining areas. We called Empire to give us an estimate and do the repairs of the master bath. On the following morning three young Hispanic men showed up in a rusty van, with no ID, a big yellow tool box and a broom. Two of them did not speak any English at all, and the one that did was hard to understand.

We had our carpet put down. Looked nice then 2 months later it started pulling up and have a major bubble in the middle of our floor. Have called and called. Oh yeah they call you back and act sympathetic and say "we will be out Thursday to fix the problem" then never call back and never show up. Have been waiting for this problem to be resolved for the last 6 months. We had planned on having them do 3 other huge rooms and 2 more with tile eventually but that will never happen now. Truly pissed and upset with this company and will never do business with them again. I highly recommend that you do not use this company and find someone else for your needs.

After signing & dating paperwork, flooring was installed to my satisfaction. It looks great, but then I received a bill from a bank I have never heard of and the pricing is not what I had agreed to. The sales rep for this company lied and did not disclose certain important information. Empire refuses to honor the signed agreements and after speaking to at least 3 individuals, I have yet to even receive a verbal apology. I will never utilize this company again and will be very vocal about their unprofessional and unethical business practices.

The vinyl install guys complained from the minute they got here about how far they had to drive then they shouldn't have taken the job. They messed up my freshly painted walls that I paid to have painted. They were leaning doors. They took off the hinges on my walls. They left a mess. They were in a hurry to leave. They wiped blood on the bathroom wall and the hallway. They somehow managed to get the hall walls dirty. They scrapped up the paint on walls in every room. The man said that my washer and dryer were ready to go and he did not hook up the dryer vent - it was shoved in the cupboard.

In June, I had Laminate put in my main floor and carpet, put in on my stairs and hallway. The sales person was great, very honest and open about pricing, and was knowledgeable about the products he sold. We scheduled to have the install done in the next couple of days. I was in no real hurry. I just wanted both jobs done in one day. It was scheduled and all set, even paid all upfront since I felt good about the experience so far. Two days later, the Laminate guys come to put in the flooring but I'm told the carpet guys can't be there until two days later. Ok, I'm understandable, stuff happens.

We purchased whole house carpeting from Empire Today the end of April. Had it installed the first of May (the best carpet and padding they sell). Started noticing problems right away with bubbles in the carpet everywhere and seams. After numerous calls and complaints someone came out and attempted to fix the seams to no avail. Still complaining and now into July finally the install manager came to the house and determined that the whole install job was done wrong and said new carpet had to be put down... really! After waiting another month now into August installer comes out to do "repair" work. He doesn't want to install new carpet if he can fix old.

We moved into a new house about a year ago. The house had brand new carpet, but we prefer hard floors. No more than six months ago we had Empire come out and give us a quote as they had done our floors in our old house. We decided on hardwood and had it installed the next day. A few weeks ago a TV tray left a small scratch that was deep enough to not be the same color as the flooring. I was surprised that the TV tray scratched the floor. Then a week ago, while closing the reclining part of the couch a very large gouge was left on the floor.

I called Empire Today in an attempt to replace my mother in law's carpeting that was purchased three years ago. They had her original order on file and I requested the identical carpet and rooms be replaced. She has since moved into assisted living and we need the carpet replaced in order to sell her condo. The problem is that she is now 250 miles away. I explained the circumstance and asked if a contract could be overnighted or signed via email. I spoke to three different people, including a supervisor, and was told that there was no way that this could be done. I would have to drive 500 miles round trip to meet someone at her condo for measurement and to sign the contract (even though they have the measurements on file). I was told unsympathetically that there was nothing they could do. I will be making the trip, but it will be to Empire's competitor, since I have to start from scratch.

I had a salesman come to my apartment. I chose a carpet for my bedroom, which the previous owners had tiled. The salesman told me they would not put padding down. They could glue the carpet to the tile. I told the Office they had to be here before 4:00pm. They arrive at 3:45pm and did not finish until 7PM. The carpet started lifting in the middle of the room and on the sides about a year ago. I called Empire and was told that they would stretch it. However, when I told them it was glued to the floor, they told me there was nothing they could do. When my son called them, he was told they do not recommend gluing and had no idea why the salesman would recommend it.

We have had our carpet for just about a year and it has already started coming apart. Please if you do buy from them don't believe a word their sales people say. We were told the carpet we bought was "pet proof" and that they had tested the carpet in a zoo in a cage with an animal. It was supposed to be stain proof. We paid extra for the pet padding so if our pets did wet on the carpet it wouldn't go through to the sub floor. Well in less than a year we had black stains on it that won't come up... (Not sure where they came from) then what we thought was the seams coming apart was actually the carpet shredding. They then told us it was from pet urine and they wouldn't cover it. Now we are stuck with a carpet that looks terrible and they won't do a darn thing to help us. PLEASE people read their warranty about stains even on a supposed stain free carpet... They don't cover anything!

Empire came to our home and installed our kitchen, hallway floor. It looked beautiful. After a month I saw white chips in theses dark brown Gray floors around my kitchen stools. They came by and replaced those areas but the chips just returned all over floor. The top color just comes off everywhere on this beautiful floor so I thought ended up being talked about by everyone who came in and asked what happened to this floor. I mean it's a kitchen and stools are part of it. They even have sliders on bottom. But the white color is all over. It's sad because they did my living room and den with laminate and it's still beautiful. But I will tell everyone don't buy the slate look floor tile. Never again will I not be worried. We spent 8,000.$

Right from the start I was told from all my friends to avoid Empire!! But like a moron I still choose them. This one was one of the worst experiences I've had ever. I signed a 5 page contract, left a nice deposit, picked an install date. I took the day off from work (lost $500) only to get a message that my job was cancelled. I called back and spoke to "Joe." Joe rescheduled my install for the following Wednesday and guaranteed that the installers would come. Once again I passed on overtime and lost another $500. Unlike the first date they screwed me on, I never got a pre-message. I was told that I would get a call on Wednesday morning to get a 2 hour window from 8am to 6pm.

Empire Today was suppose to install carpet on Wed. My husband stayed home from work and they showed up with the wrong carpet. Instead of coming back the same day they rescheduled for Friday, today, and they never showed up. My husband has attempted to contact someone with Empire Today and left multiple voice mails but they still have not been returned since Wednesday. I called customer service today and they were less than accommodating. I felt that they didn't care for my situation and did nothing to attempt to reconcile the tarnished experience that we have had. We will never do business with a place that makes the customer feel as they don't matter.

Empire has been advertising on TV a 1/2 price reduction on flooring installation and materials. I schedule a visit for having a quota for carpet replacement at my home. The quote I received from Empire overpriced the work in more than a 100% of the real value. I got another quote for other company to compare. The Empire price after the alleged promotional savings discounts was over $400.00.

I have no complaints about my floor, it looks great. But I do have a complaint about being very unprofessional. The flooring installer whose name was Keith brought his wife to work. He said she's his driver. His wife sat there on a chair and watched him work. I do not agree with this and think it is unprofessional. I called customer service and spoke with a Veronica who was a representative. She said she'd looked into it. I don't believe she did because he was back at my house with his wife. I will call to someone higher if he's back at my house with his wife. It blows my mind that a HUGE flooring company would allow this.

What a 'car salesman' attitude these sellers have. They will NOT leave the house easily but we did make a purchase for 600 sq ft of one of their vinyl floors. Installation was promised next day. My wife and I moved all our precious things (curio cabinet, 60 inch TV, etc) then they call in the morning and say they can get an installer here for two or more days. When I called back to complain, the gentleman swore to me that they would be here the next day and he gave me a discount. While I was on the phone with him, called ID showed someone else was calling from Empire. When I hung up with him, I listened to the message and it was a woman saying that they can't install now until next week. One hand there doesn't know what the other is doing. I cancelled the whole order, but they would not give me a confirm # to the cancellation... Very shady business practices. I wouldn't take their flooring now if they gave it to me for free. BEWARE!

We were totally "floored" by the way in which we were dealt with by Empire Flooring. We worked out a sales agreement to have laminate and rug laid all throughout our home. We even had a special drawing with how we wanted the laminate and rug laid in our home. Empire did not do as we asked, has fought us all along the way, refused to do anything about the fact that some of the rug (where we asked it to be not laid!) is now coming loose. The company is a total FRAUD, and if you are smart, you will not want to do business with a company like Empire. Since we had this problem, have heard of many other people who likewise used Empire Flooring, and also had problems with the company. When choosing flooring for your home, STAY AWAY from Empire Flooring. Don't make the same mistake we did!

We were suppose to get a call before they came to install carpet. I ran store quickly since no call. Then while at store they showed up. I had someone here to let them in. They called me and started yelling "how are you gonna pay." I was never told I had to pay balance before work was completed. I began to explain that and I get yelled at by a worker named Able, that he wants his Money. I come home, he says he doesn't want to get ripped off. I had no intention not to pay them. Terrible service. I would never use them again. I will go with Home Depot next time.

I had carpet installed in three rooms in my home. During installation, one of the installers made a hole in my wall while attempting to move furniture. Argued with me that it wasn't him, even though I witnessed him do it AND the hole was not there upon his arrival and initial walk-through we took TOGETHER prior to installation. He also took the form I was supposed to fill out regarding how satisfied or dissatisfied I was with his service. I wasn't able to fill it out. Most likely, he filled it out and forged my signature. He bled all over my floor after he cut himself and when I asked him if he was all right, he yelled at me that it wasn't him, even though he and his partner and I were the only ones in the house. He had taped his fingers and the tape had blood on the outsides and sides of it. I wasn't worried about the (tile) floor, but rather his health, but he yelled at me anyway. So very unprofessional.

I had my kitchen and main entrance floor changed from vinyl to their vinyl deluxe. This has the appearance of real tiles, but they are porous so dirt collects in them looking like black dots and eventually the entire floor looks dirty. I called to complain and was given a mop and a "expensive" product. That didn't solve the issue. I'm stuck with this horrible floor which I have to brush instead of mop clean. Do NOT buy their vinyl deluxe!

These people have now done a no show on 5 scheduled appointments to install the carpet I bought from them. If you get them on the phone after being put on hold forever, the poor operator who answers the phone just tells you they will come on another appointed day. You stay home all day waiting on them -- not even the courtesy to call and tell you they are not coming. A truly horrendous experience dealing with them!

I will be short. We hire Empire to do our flooring in the house And they did testable job. They did not leave any space on the corners so the floor can expand so now it's swelling. They say it was because it had water leak But we call 2 other companies and they test all the floor in the house and they say there was no problem with the concrete in the house, that The installation was not done correctly. I contact the Empire, it's been 2 months already And still they are denying. Next step is to take them on Court. So don't use this company. Pay a little more But you will know the job will be done correctly and no problems at all. EMPIRE SUCKS. WORST JOB EVER. BE AWARE.

I purchased carpeting from Empire Today, paid $1000.00 - the carpet came with a 7-year stain protection warranty - after 3 years discolored areas started showing up on the carpet - I contacted Empire Today regarding the areas and that I wanted the carpet replaced and they said they would have someone come to my house to look at the carpet - after numerous phone calls and emails, no one ever showed up at my house and I called them again and the person I spoke to said they were in the process of "closing" my claim - I immediately went nuts...

Middle of July ordered window treatments for a new home. Spent thousands. Was promised three week delivery. Each week we call and hear different excuses. Now the blinds are in but they have no brackets so it will be another week. Order is paid for and we have no product to date.

Empire carpet came to quote us for carpets at our new home. The man told us they would order the carpets and install, no problem for 2200. The man came a week later, did not speak English, told us he could not install over the laminate floors and said he's going to his car and left. We were never told by the salesman to rip up the floors or we would have. The installation man didn't work with us to set a new date, he just ran away. It was such an awful experience being that we are moving in tomorrow with our two small children and wanted this done before that and now it's too late. BUYER BEWARE, elite carpets are terrible!

In sales you always under sell and over deliver! Do not ever use Empire Today for flooring. Installer showed up and first thing he said was "we don't do baseboards" which were on my contract, then said I need to show him the baseboards we got b/c he doesn't work with a lot of baseboards, then said they would not install our flooring because they did not want to float the floors WHICH WAS IN OUR CONTRACT! Gave him some advice and then told him "babye" and canceled my contract! Empire Carpet is a NO NO. I called the sales lady (Chris/Christine) and let her know and she thought it would be a valid argument to try and tell me it was because of my foundation rather than try and apologize and make it right. They talk so highly of their customer service, but right off the bat the installer did not want to do his job and talked about it costing more money. Told him to leave in so many words.

I don't know why most people tend to leave only bad reviews. The good experiences seem to just be ignored. People don't take the time to write something good. Empire was prompt with their delivery (actually got to my home an hour early but called first to get my OK), installation was flawless and professionally done, moved and replaced all furniture and bedding, hauled off old carpet and cleaned up before leaving. I would highly recommend this company.

I scheduled an in home consultation which went fine. I wrote a check for the entire amount due ($4120) and was told that amount would not be deducted from my account until the job was completed. Not true, the money was deducted from my account that very night. After a couple of hours of contemplating spending that amount of money for an old mobile home, I called and cancelled the job. At that time, I was given a cancellation number. The next morning, I received a call from the carpet installers telling me that they were on the way. Upon telling them that I had cancelled, I received another phone call from the General Manager. When I told him that I thought the price was just too high, he counter-offered a lower price. I decided to go ahead with the lower price and the installers showed up within a few hours.

I would like to people know what I went thru with the sales person and also with customer service. My wife and were going to have new floor coverings after almost 30 yrs. But what we have now looks about what we took out. It started about two years ago in February with the sales person. He came to the house and we talked about carpet and vinyl flooring. He told me that the installer would remove and dispose of my old carpet and take care of any stains. This turned out to be lie number one. Then we picked out our vinyl flooring. He went on to tell us that the installer would remove the old linoleum. This was lie number two. When the installers came over they were unhappy that I did not have the carpet removed. When I told him that they were to remove it they replied that they had no instructions to do so and that they do not remove carpet let alone dispose of it.

I ordered $3,000 worth of carpeting from Empire Carpet. I chose them over Smart Carpet (which I had used twice before, without issues) because their pricing was cheaper and we had no carpet in the house due to water damage and we were told an installation date of one week later. During the carpet selection process, quality wasn't really discussed and the salesman was more concerned with our color choices. We ordered one carpet for our family room and carpeting for our great room, dining room, and hallway.

A section of the flooring was buckling. The repair person said it was dog urine. He even asked if I wanted to smell it. When I asked him what caused he said, "what do you care, you're not paying for it anyway". I did find an area where the dog had urinated. It was totally different and I paid someone else to replace it because of my experience with Empire. Also on the commercial, if the job was so great why did the customer have to be paid and why isn't the commercial filmed in her home, according to the disclaimer. Stay away from Empire Today!!!

In the summer of 2013, we employed Empire Today to install carpet in 2 bedrooms, and the connecting hallway, and into the bedroom closets floor. The buy 1 get the other free was not available as we were told. The cost totaled more than $4000. We were told the excess carpet would be left with us, due to the fact we were paying for it, but that day, we had a bear in our yard, and things were hectic outside. The excess carpet was taken by the 3 installers, not a crumb was left, so we begin calling the following day, and just got passed around, and put on hold. There was never a resolution. We even called the BBB, and a female owner is on the board. We will never use the company again, nor recommend them. So sad.

Took my deposit money. I decline the service. Sign no contract. After 10 business day still waiting for my deposit back. They put me in hold for several minutes and still not resolve my problem. We did not sign a contract and they still took my money from credit card.

I bought tile for my kitchen. The first day I waited as they came hours after they said they would. Paul showed up first to tell me that he was going to send someone to start removing the old lino. A guy showed up and about an hour into it I poked my head in and asked if there was any sign of asbestos to which he answered "what’s that?" After that, another guy came and started to work. I realized after they told me that they don't bring plastic to place in the doorway to prevent dust from entering the rest of the house I started to worry that there could be asbestos my grandson and I could be breathing it. I decided to trust the process.

I called and set up the appointment. I told them I wanted 1 X 12" unfinished flooring. The reason was because we rescue dogs and cats. The carpet that was down was becoming stained and cleaning costs were becoming excessive. The salesman convinced I needed the composite wood floor that can handle the animal traffic. He had some valid arguments so I went with that. The crew that finally arrived did a great job and were in the guidelines of the work order.

The installers stole everything that they could get their hands on including a bunch of camera equipment. Equipment that I make part of my living with. I have complaints about the workmanship and broken plumbing that they acted as if they had nothing to do with but it pales when compared with stealing. All you can do is to have security people watching when they come into your house and then search them before they leave. I need to add thousands of dollars to the cost of the job. In the old west stealing a man's tools was a hanging offense.

Ordered carpet from Empire mid May... Have received calls and scheduled times for installation 4x between now (8/1) and then and they have no call no showed three times. They were scheduled to install today, again, no call no show. THIS MAKES FOUR TIMES! Customer service has been no help, no apology, one even hung up on me while I was civilly expressing my discontent. I get better service in fastfood joints! I'm posting this so that hopefully no one else will have to deal with this ridiculousness! #empireflooring

I made an appointment for an estimate for 2 rooms of floor covering, on the appointment day the salesman called and said he could not come that day and started naming new appointment days in a hurried and impatient fashion and when I said I needed to check my calendar, he got angry and said "call me if you make up your mind" and hung up. I called the company and complained about his rudeness but did make another appointment, but on that day a new person called me and said they do not service my area. I knew that to be untrue and called him on that story, so he said he would call back. When he called back he said he could not send out the same person who was rude to me so he could not service me. So because I complained about one of their employees they refuse to sell me carpet. Really ridiculous if you ask me, oh well Lowes is happy to cover my floors.

First day, we have 4 animals, which I had told them in the beginning, my husband and I have COPD, (breathing concerns), it has been at least 5 yrs before any real hard cleaning has been done, one of my cats had 'urped' on rug some time ago under bed, didn't clean up because could not get to it, but it did not smell, did not hurt anything, lots of dog hair all over. When they came in, I explained about the health issues and the 'dirt' and said, "If any problems anywhere, please let me know so we can handle it." They chose to remove furniture, took pictures of the 'dog hair accumulation', the 2 spots of discharge from cat, took pictures, told us that one had allergies to dogs, they could not stay, would return in the morning, which they have not. My house is in a mess removing everything.

The prices from Empire today are way too much. Be sure and get other estimates from other floor companies.

I come from a unique perspective in that I worked for Empire for a year and a half. I cannot speak of their business model or practices due to a confidentiality agreement, but I can speak as a customer, who used Empire for 4 installations, one prior to my employment. Empire will call me a disgruntled former employee... damn right! I also left on my own as I could not work with the people in the local office or sell a product and service I couldn't believe in. My first install was 6 years ago for laminate in 2 rooms, hallway and stairs. The salesman screwed up on the order as Empire doesn't do laminate on stairs, so they informed me they'd do wood at no additional cost. Great... I thought. The installers failed to set the nails on the stairs and nails were poking through on every step. A safety hazard. They did repair it and since they did I had no problem going to work for them a few years later.

Ordered carpet for my downstairs rooms.. Told them it would take at least 6 to 8 weeks to get it ready for carpet. I had to move everything out of both rooms, prime all the walls two coats and paint two coats and put trim in! They called every two weeks and told us "We got you scheduled for this Tuesday." I told them it will be ready in about 6 weeks and so on! I got ready, had wife call and schedule for them to come out, they told us Thursday, this is on Monday.

In 2009 I had Empire Today put flooring in my townhouse on a Saturday because I closed on that Friday. (After so many calls to the salesman who would not return my many calls to hold off because my closing date was pushed back was reason I tried hard to reach him). Against better judgment, I allowed them to go ahead with installing the floor, but they had no generator so I had to borrow electricity from my not yet properly met neighbors (I had not met until then). It wasn't until the next day, when it was daylight, that I got a better look at the floor and saw that it wasn't as nice as I thought. It had many gaps on the floor putty into. I called the company to tell them, but they were slow in returning my calls.

Order carpet from a salesman on July 18, 2015. Paperwork showed install date of July 25th, 2015. The install was to be on July 24th per salesman but he wrote wrong date. I waited all day and no one showed. Called salesman his boss and the 800 hundred number. All we got was the run around. Finally did get somewhere when we found out the order was never turned in. The sales boss did not return a single call to us. Empire is too big for their own good. Sloppy customer service.

I had a great experience!!! The salesman was knowledgeable and I had the best installers. They were fast, but extremely detailed. My floor is beautiful and got great aftercare directions.

Install was to be on Monday but was cancel and reset for Wed. 07/15/15, on Wed. the installer show up but with not enough tile to finish the job. To date 07/22/15, job still not done, missing tile and a major mess up on the floor pattern. My driveway is discolor from the installer making a mess when mixing. I have lost 5 days of wages because of the above and more days await to be lost due to this matter. EMPIRE REFUSED TO FIX THE MESS or pay my wife and I for lost time of wages or fix the title issue. I think I must hire a lawyer now.

Empire is quick to sell you carpet, then they show up to install the stuff and only bring half of what I ordered! They had a week to get what I ordered, then two Mexicans who can hardly speak English show up and gave me some half ** excuse why only part of my carpet was here! So now I'm gonna lose another day of work waiting on carpet that Empire should have had on the installation date like we agreed on. If they didn't have the carpet, I should have been notified beforehand! I got suckered in like a lot of people with their fancy TV commercials. No one I know will make the same mistake I did. I'll make sure of it!

Please give Empire a second chance should you be discouraged by the sales staff or customer service reps. We did and are thrilled with our choice. A customer service rep almost derailed the installation. I was fortunate to be contacted by Danielle (a manager) and she rectified the order, saw that the installation was on time. The installers were UNBELIEVABLE! Beautifully installed and the result is stunning. Thank you, Empire.

The man that came acted as if we were Dirt under his feet. We lived at the time in a Manufactured Home in a Park. The cost was prohibited. We asked about payment plan and He just said "This isn't a house and we can't put in laminate floors." He was just rude! We have since moved, and didn't even give Empire a thought to do our floors. Wish I remembered his name.

Called Empire to have tile installed in my kitchen. Lady came out. Showed us some samples. We picked out what we wanted. Made an appointment to have it installed. When a man showed up with the installers he showed them what they had to do he left. They started to remove the old flooring. I started to talk to them. To my surprise they could not speak any English at all none. After two days they left. Said something, no idea what said. I thought was saying they would be back tomorrow. So the next day no one showed up. I called Empire. They said they were done. I started to put everything back. You could not slide the table or chairs across the floor. The tile uneven. It had high and low areas. I called Empire to complain no answer. The men laying the tile must have been day labors because they did not how to lay tile.

July of 2014, we called Empire Today. The pushy sales lady came to my house the same day. She did not leave until we signed the contract with her. The next day, I called the company and wanted to cancel because their price was very expensive, and they would not cancel. They gave me a couple of hundred dollars off the carpet and tile installation. We did not have a major problem with the tile people, but we started replacing the carpet August of 2014.

I work full time and not available at home between 8am-6:30pm. I made a Saturday appt with Empire Today to carpet my bedroom. So Saturday came and no Empire Today. They apologized and rescheduled for the following Saturday. That Saturday came and I called them when they didn't show up. They said that the guy was running late and would be there; he never showed up. The following Saturday called and said the guy was stuck in Long Island Traffic and couldn't make it. By now I've wasted 3 Saturdays and was so mad.

Called to cancel and spoke to rep 1 hour after signing contract with in-home salesman. Was told someone would call back early next day. By 2 pm no one had called and was nervous since it was a Friday and installation was set for Monday. Called 800 number. Was on hold for over 15 mins. When I was finally able to talk to a rep, they then attempted to drop the price by $300 (why couldn't the sales rep do that?). I said no, no, no to several attempts to make a deal and requested the entire order be cancelled, period. Rep in rude manner stated the order was cancelled. When I asked for a confirmation number and/or written confirmation be sent, the rep stated no to both. I asked why this couldn't be provided, the rep said, "We don't do that"?? Then asked if there was an e-mail address I could send written cancellation notice to, rep again stated, "No."

I had carpet installed in 3 bedrooms, 2 staircases and a hall. The carpet was bad quality and the installation was awful. I had to make several calls and had them come out several times. They hot glue gunned, nailed and stretched it till it was a total mess. They finally replaced all of the carpet! I still have terrible quality carpet and bad installation. I need to call again but dread it. My carpet is only 6 months old but it looks like it is 6 years old. I am a widow and live alone. My college children come home on holidays and summer. I can't imagine if my children were little and home everyday. Please consider another company. I would shop local if I ever replace. I think a local store owner would be better skilled and take pride in their work.

We had issues with this company from the start. The very nice young gal took measurements. We chose what we wanted, the whole house with laminate, the kitchen and bathrooms with composite tile (they told us this was the toughest tile we could get. IT'S NOT). Then carpeting in the bedrooms. From the get go, they came unprepared. My husband and I both had to take over 10 days off from work, combined. Then came the issue of tile. They said that what they had was all laminate. I pitched a fit, and they had to back down. They wanted to charge more and I said "absolutely not, see OUR contract."

Contacted today about my experience, workers showed up around 4:30 Saturday afternoon and finished the installation... Installers were great, wanted to make sure I was pleased, cleaned up, and place furniture back exactly where it went. Cleaned up outside where saw was used. Very happy with how it turned out and the product I picked. Apology from management was accepted. Would use them again for other rooms. I really appreciate that they wanted to make sure I was happy and concerned about how things were done. Thank you.

Was promised an installation of carpeting and received a phone call the morning of install to let me know my carpet is on its way to Pittsburgh. Due to the fact that the next available day for install is four days from the date promised and I have furniture scattered throughout the house I cancelled my order. The company did nothing to accommodate me for their mistake! Never using empire again!

Absolute worst service. Ordered a hardwood floor installation, even though the price was higher than normal market price. Thought BIG Name company will do better quality service and products. Their products look good in small piece Sample brought to home, but actual product was much cheaper quality. Even though I didn't like the product, I gave them go ahead sign to start installation. Out of three rooms to be installed, they took carpet off on one room floor and wanted $400 more to SECURE the floor. I asked them "what you mean Secure", they said they wanted to put few screws so the sub floor will be strong. And I talked to customer service and they acted like I have no choice other than paying it and they offered $50 off. I had to agree and I left for work, after couple hours I got a call from the installer that they wanted me to come home to see something.

My dad wanted to get new hardwoods and carpets put in our house and he got someone out there, picked out what he wanted, got the quote, and then he found something he liked better. Then he canceled and they charged him for canceling! He was angry enough to call his credit card company and complain. I'm glad that he did that because those floors that he picked out were crappy looking and cheap looking. NEVER GET SERVICE OR GET IT AND CANCEL IT!!

A few years ago I had carpet replaced in my living/dining room area. They were prompt and replaced the carpet. After a few months the carpet showed waves and I believe it's due to the padding not put down correctly and the carpet was not fully stretched. My neighbor had a bad experience with them when they installed laminate flooring. Great promos but lousy work!!

I scheduled an in home visit and received a confirmation email saying someone will be coming to our home for the free in home consultation. The day rolls by and nobody shows up! So I call and ask whats going assuming they're just running behind. The call center lady says there are no representatives available to come to our home that day! I told her I received a confirmation and also asked why they didn't inform me in advance there were no reps available since I have to stay home from work so they could come by! The call center lady just gave me an attitude and said nobody was available so we rescheduled another in home visit.

I had my full condo carpeted 3 years ago, and the carpet I chose was installed but was extremely defective... pulled loops everywhere. The company did come out and had me choose another carpet. They pulled up the defective carpet and installed my second choice. During this three years I have been unable to have the carpet professionally cleaned because the berber loops are too lightly attached, the seams are very bad, and the carpet has stretched out in some areas so that I am now tripping on it. The carpet cleaning companies will not accept responsibility for the outcome of the cleaning. I have called several times and have received no help from Empire. I am going to have to re-floor my entire place, as the carpet they installed is so bad. I do not understand why this company is still in business. BEWARE BUYERS!!!

Sales come to my property and gave me the whole pitch and promised they could not be beat by any box store. I proceeded to get several other quotes for 8 other companies. All of them were lower. I then got a phone call a few days later from Empire. The gentleman on the phone tried to sell me and I explained what I got for quotes. He proceeded to let me know they didn't have my quote in the system and he would call the sales rep. He couldn't get a hold of him so his solution was to send out a salesperson again. I explained again that I didn't want to meet a salesperson until they could beat the quotes I already had. He then tried to match the other companies' quotes but was only able to do that by reducing the quality of their product to their lowest level products. I told him I was not going to sacrifice quality just to get the same pricing from them. Then keep demanding I meet a sales rep. I ended the call.

Once they get their money, they stop providing any service. Our carpet installer showed up and started the job, but did not finish. Empire processed the cc charge and the installer never came back to finish the work. They have now stopped returning our calls. Major lesson learned for me. Don't give these people your credit card number until they have completed all work to your satisfaction. I am dealing with a credit card charge back now.

Empire called me today and apologized for bad customer service. They did come at noon and fixed my grout, it was frustrating I had to wait two times on them but nice to get a follow up call and apology.

I met with an associate to choose and order carpet. On the day of the install, they called me and said that their truck broke down and could I come down with a truck and pick up the materials for install. I found a truck and called him back. I was ready to roll since I had already moved everything out of the family room. He then said, "Oh, we can't do that because of the liability." And come to find out, the carpet they were bringing was the much cheaper kind than I had paid for. STAY AWAY from this company.

I had carpets and hardwood flooring installed in my home. I was promised that when I removed my wood stove they would come and complete job. They even order me extra flooring to complete this. I was unsure of doing this but I believed what they said and agreed to the job. It is now time to complete the job because the stove is removed. Empire has pretty much told me "too bad." I have been waiting 2 months for help. I have nothing but the run around. Empire has told me it's going to cost me $4000.00 to $5500.00 to do the hardwood flooring again. They also said we should have never been promised such a thing because you have to rip up half the floor. My home is presently a mess with a hole in middle of living and dining room. I feel I have been terribly mislead and taken advantage of. I had faith in this company I spent $12000.00 and I am left with a disaster. I get no more emails back and no more phone calls from company.

So I had a few friends say they were happy with Empire...Clearly they don't know what a good company looks and acts like. First of all Empire doesn't do anything... They are just a name that everyone knows. The Floor Doctors of Langhorne did the work and they are subcontracted by Empire. They were ok, but I think one of the young punks pissed in my sink after they removed the toilet. Their work was ok, but it took 2 days because there was a bow in the floor causing an air cushion in the floor and they had to figure out how to make it right.

Worst company ever felt with. Unreliable and untruthful. Installer was rude and ended up walking out after a flea was found in one room. "You will need a certificate before I do any work here." Hey, this is Florida and it's summer. I have 2 dogs but one flea (dead btw) hardly makes for an infestation. I only hope the return of my money is as easy as their walking out the door. Do yourself a favor and avoid this company at all costs.

This is the worst company I have ever experienced in my life. I scheduled a free estimate for June 6. The customer service department called me June 5 and informed me they could not come June 6. Great! I rescheduled for June 13. They never showed up and the customer service manager gave me a $200.00 discount plus a discount on the special they were having. No problem, she informed me that they will come June 20 and I would be the first appointment from 9-11. Empire Today called at 11:22 am stated the driver was running late. 12:15 he still never showed up, I called at 12:30 again the driver was on the way. 1:15 he still wasn't there. I would never recommend this company to wax my floor let alone replace it.

Called at 7:20 am to say the installation scheduled that day could not be made. They threw the sales person under the bus and blamed him. Told they would be here the next day between 8 & 9 am -- arrived at 10 am. They keep reducing their prices if you are at all resistant. Much poorer quality than what is available at Home Depot. I'll never use them again!

Short and Simple: Every negative comment on here I believe as I have also experienced it. No one calls you back. EVER! Very frustrating. Poor quality hardwood floor product that I paid 12,000 UPFRONT - cracks, splits, sinks, bowed. EMPIRE SHOULD NOT sell these sub standard products. Most likely will go to court. DO NOT USE.

So after finally making a decision putting wood floor and carpet on stairs because Empire has a liability issue doing laminate on stairs I talk my wife in accepting. Never was I told they did not do stairs - did not, no until sales rep showed up so I get a price set appointment. After that installer is looking for any reasons to not do job telling me I need to put cement on my whole second floor. In my wood underneath is of by half an inch in two spots in one room only 4 inches apart and that would void any warranty if any laminate is done but I can do it if I spend ** amount of dollars more but if I do carpet floor is fine. There's no condo or townhouse for that matter is going to be even or straight for that matter.

In February I had some flooring done hardwood flooring. In March my daughter got a big splinter in her foot. They were unprofessional. They came out to my house 5 times. In June my older adult fun son receive another splinter in his foot. They sent out an inspector. The inspector's conclusion results were that because the temperature in my house was too hot that's why dispensers and the flooring is coming apart. I don't understand because February the installation started. In March my daughter got a splinter. It was very cold in June. The day he came it was very hot. Scientifically that's a bunch of crap

I had been a client of Empire Today back in 2008; had flooring put in every room of my home except for the bathrooms. When I called for someone to come in to give us an estimate, they couldn't get to my house fast enough. The Empire rep. came the very next day. Now, present day 2015, I needed to replace the floors in one of my living rooms. Called their customer service department in the beginning of May and they referred me to a specialist that would get back to me to further discuss my dilemma. She left a message on my voicemail at home a few days later.