Dyson Vacuums Reviews

They are going to replace brush bar to see if that will make a difference. At least they are trying something. Thanks!

Bought Dyson V6 animal on 30/10/2015. On 09/11/2015 vacuum stopped working, called customer service and advice me to take it to service center in Brisbane. Service center told me it take 2 days to fix. On 13/11/2015 they said, "its fixed and will send it to you on Monday." Called on Monday 15/11/2015 asked about post truck number and what was issues. They said, "we change the battery and motor parts." It's really annoying for 9 days new vacuum get broken and they fix it not to replace it with new one. I wish I could returned it and get my money back, not a fixed broken vacuum.

Bought a Dyson vacuum cleaner in May 2015. After asking Dyson what would be best for me as I have lower back pain, painful neck, arms and shoulder, they suggested the DC40. After 2-3 weeks my pains were worse as it was too heavy and very awkward to maneuver the machine so I called to say I wanted a refund. After a lot of phoning and sending a letter by special delivery, which I had no response I called Dyson who said that they could do nothing. I returned this vacuum to Tesco where I bought it from, who were so helpful and polite and I got my refund in full. I was wrongly informed by Dyson that this machine would be fine for me and that it was light and easy to maneuver. THEY WERE WRONG, and I would NOT buy their machines again.

Buying my Dyson Canister was the worst mistake and biggest regret. The cord is short, to vacuum an average sized room in a house you will have to unplug and move it a few times. The canister space is small and you are required to empty it frequently (especially if you have pets or children). If you happen to suck up an obstruction it is near to impossible to free it from the hose. As you move along it travels awkwardly (so frustrating) also heavy and difficult to move around the house especially up and down stairs. It is also very difficult to clean the inside - the part the canister is attached to where dust and dirt build up over time. This machine is really only suited for someone in a condo or in a place with small rooms with no animals or kids.

I have owned several Dyson vacuums over the years and have been very happy with them. But a few months back I bought a cordless vacuum and for the first few uses I was happy with it. But as time has gone on I have become more and more disappointed with it. I spend far more time unblocking it and cleaning it out than I ever did plugging into different rooms. I now no longer use it on hard floors because it is quicker to sweep them. It is only marginally effective on carpets in max mode which means I can only use it for 6 minutes before recharging. And for the first time in years my carpets are dull and unclean.

My Dyson Re-engineered Ball Multi Floor I bought from Dyson Direct for around $300 broke after only 33 days of having it. I may have used it ten times tops. The cheap, red plastic piece that holds the canister to the vacuum and also dumps the canister broke rendering the vacuum useless. I asked for a refund. They did not acknowledge the refund request, rather they asked for pictures of the broken part which I promptly provided. I was finally emailed saying they'd ship the part. I received a separate email with an order invoice (which didn't seem like the description for the part I needed anyway and I questioned that with no resolve).

My husband bought the Dyson animal vacuum cleaner 2 yrs ago. The ball broke after 1 yr, now the hose has torn, the bristles are junk and the balls on the brush bar have fallen off. I sent the vacuum cleaner back for repair on the ball, no problem fixed in a few days and back. I call to get the hose, balls on the brush bar repaired and the bristles fixed. They will only send the parts for the ball for me to fix. The other is considered wear and tear. Really inlay that much for a vacuum it shouldn't wear and tear. Not to mention customer service extremely rude!

We had a Dyson Animal vacuum for about 10 years and it was amazing. When it died, we bought another one. Wow, the difference. This one picks up dust and pet hair and not much else. There was a tiny leaf on the floor and I had to pick that up by hand as the Dyson couldn't manage it. The hose with the extension on its own gets zero suction. So I can't get at cob webs or dust in corners. We have only had this about 6 months.

October 2014 received a Dyson Vacuum as a gift and very happy because of the great things I heard. Three weeks ago vacuum broke down, called Dyson. They diagnosed the charger. Said they sent it out by Purolator. It never ARRIVED. I CALLED again to Dyson October 3. They said it had been returned, I confirmed my correct address once again. They were blunt and said they had no control over Purolator, I received no notification. They attempted delivery and they confirmed on October 3 they would send it out again. Last night I get a call from my neighbor that she had received notification at apt 10 (my apt is apt 27) that I had a UPS parcel not Purolator and they attempted to delivery to the wrong address. While all this is happening I have had to go and buy a new vacuum as I have animals and cannot go one day without vacuuming.

My DC28 Animal will lose its suction when canister is only 1/3 full. Dyson people are helpful on the telephone, but end result, get a service man. I had it spotless and filters washed and sun dried, still lost its suction. Then I examined the brush roller and wondered how I would replace it if need be. I could not see how it could be removed for replacement, so I contacted Dyson and was informed that the roller alone is not replaceable, the entire head must be replaced and to be done by a service man. Dyson never revealed the price of an entire head nor the cost of the service.

I had a Dyson DC14 for about 5 years with no problem. The brush roller one day stopped spinning and not one place in town repairs vacuums so I was forced to go out and buy a new vacuum. Since my old Dyson had been such a great vacuum for so many years, I decided to go out and buy a new one. We went to Kohl's and got a great deal on a new DC65. The tank on this says, "4 times the suction of a Shark Rotator Pro Lift-Away NV501."

The carpet brush on my otherwise excellent condition Dyson ceased to rotate. I contacted Dyson to order a new drive belt, only to be told this brush does not have a drive belt. A whole new cleaning head could be purchased for a little less than £80.00, almost as much as I paid for the beast in the first place. On refusing to purchase a new head I was then told if I was capable of fitting a new motor (I am retired engineer and have qualified electricians in my family and friends) I could purchase the motor as a separate item for just under £12.00. I placed the order.

We bought a Dyson DC10 for our apartment and it worked great. 3 yrs later a part broke and it was replaced free of charge and easy to replace myself. We moved into a house and bought a second Dyson, the Animal. The Animal has amazing power and performs better than any other vacuum I have ever used. That being said I do have a couple of complaints.

I purchased a Dyson after the terrible luck with every other type of vacuum cleaner I've owned. They of course lose suction after a period of time and the Dyson people swear by their high quality and "no loss of suction." Ok, so I bought it at a Target store for 500.00 and some change. I picked the animal version because it was meant to help with hair and dander. I have a cat rescue and really needed this type of help. After spending three hours assembling it I was excited to see it perform. I have mostly wood floors but the bedrooms are carpet. The first few strokes were beautiful. It was easy to use and sucked very well. Until it didn't.

Recently purchased (May 2015) my dc65. Used it earlier today. Came back to use it later only to have it smell horrible. Actually thought it was on fire. Unplugged quickly, no flames thankfully. Thought for that amount of money I'd get a life long sweeper.

I purchased a Dyson vacuum and hate it. The upright part keeps falling when using hand tools and trying to roll it from one place to another. The hose for the hand tools is solid and won't allow for bending to get into corners and small spaces easily. When doing floors, it doesn't pick up very well. Our dog takes small pills and the vacuum will not pick these up if he spits it out on the floor. For all the money I paid, the hand tools doesn't even come with a bag.

Purchased a Dyson dc59 which stopped working after 6 months. Contacted Dyson who said they would send someone to repair it. Waited all day, nobody arrived. Then rang again next day and told they had nothing down. I was then given another date in which they would replace the Dyson with a new one. Waited in all day never arrived. I then rang customer services at Dyson again to be told they don't know why it was not delivered and it would take 24 hours to get back to me to reply... Arrr waste of time. Rubbish vacuum, rubbish customer service. Do not deal with this company.

Bought this vacuum almost 4 years ago. Still has great suction and is still the best I've owned. Noticed the hose had some splits up near the attachment so I call their support number. They took my serial number and info and told me a new replacement hose assembly would be on my doorstep in 3-5 days. No questions asked. Polite and quick to answer only after a quick product sorting auto-attendant. All products wear out. Glad they stand behind their product!

I purchased my first Dyson vacuum years ago and was very happy with it. I now own a 2 year old Dyson big ball vacuum. While the suction out of the hose works the vacuum itself is useless. It doesn't pick up any debris from the cleaning head/brushes - not even thread or pet hair. This from a vacuum that costs twice as much as any other vacuum. Never again.

Had an original Dyson Hoover which was super upgraded to the latest one which is horrific. Needs emptying half way through hovering down stairs then need a long knife to clean it out. The hose get twisted when trying to turn the Hoover. The suction is not as good as the original Dyson. I would not recommend the cylinder Dyson I have just abandoned and bought a Nilfisk much easier and doesn't require changing every 10 minutes. In fact the Nilfisk needs emptying about every 5 hovers of whole house!!

I too wanted this for a long time. Finally I got one 6-22-13. It only took two months before I began to hate vacuuming with it. I spent 45 min trying to find out why the suction would stop turning the head. It was a dime closing off the hose every time I turned it on. So as long as your trash is not thicker than a Doritos or wider than a dime it will pass through the head up the hose and into the holding tank. Oh and it has to be at least one inch from the edge of anything and don't plan on vacuuming under anything without the attachments or moving your furniture... I want my 30 year old Kenmore back!

After using my Dyson, there was still dog hair all over my rugs. I then used my Eureka EZ Clean Bagless Hand Vacuum and it picked up tons more dog hair and dirt. And the filters on my Dyson are spotless and barely used. The Dyson is easy to push for me being in a wheelchair but does not get the job done.

I have 2 Dyson vacuums - neither work. I feel one of these should be replaced. I am getting nowhere with Dyson. I will never buy another Dyson product again and I will let everyone know how bad it is.

For all claims of superior design, and expensive units, they are designed to fail. I bought this Dyson approx 3.5 years ago, used only for home domestic use, and it's stuffed. They have put a filter surrounding the motor with loose fibre glass lining which is sucked into the motor clogging the brushes, and causing the motor to burn out. Design is rubbish. Summary: DON'T WASTE YOUR MONEY. Have bought another brand much cheaper. My wife says lighter as good suction. I will never buy anything Dyson Again.

Bought this about 4 years ago and I love it!! With 4 kids I needed something that would pick up food and whatever and for the most part it does that without issue. Bigger pieces of food do need to be cleaned up before using the vacuum, unless you're using it without any attachments and is only the hose. I do agree that the cord could be longer, but I have a large house (3,000 sq ft) and I can do my entire great room, nook and the entry area to my kitchen without any problems. But I've not really had any issues with the vacuum until tonight when I discovered 3-6 cracks/tears in the creases of the hose. Again, I've only had this 4 years. I will be calling Dyson in the morning, but can't find my owner's manual to read the warranty info so I'm guessing I will find out that I have to buy a new hose for $29.99 plus shipping.

I am very disappointed in my Dyson. It seems to require at least a Masters degree in mechanical engineering just to keep it going. Constantly getting clogged up, I do have a cat but my old Kenmore vacuum did a better job. I would like to add that the closest "authorized repair center" to my house is 45 minutes away, and when I took it there I was told Dyson will not pay to fix the problem, even though it was under warranty it was just clogged again. Because I couldn't solve the problem myself I had taken it there, of course. I had to basically pitch a fit to get the problem solved, and they did allow me to ship it to them and they fixed it all at their cost. However would you ever think about where the closest authorized dealer is before you bought one? Word to the wise. And by the way it was clogged again immediately.

Should Have Got a Shark!!! SCAM WARRANTY!!! The DC40 is the worst piece of crap I have ever had!!! Hose tore after a year, they wouldn't even cover it under warranty!!!! Buyer Beware!!!!

1st off, let me qualify that I had/used for years the Dyson Animal DC14 - although not perfect, it was a pleasant experience to use. It finally gave out. I have 5 large dogs that live in our home. My husband gifted me two new Dyson DC77's - 1 for each floor. Between DC14 and DC77 - there is no comparison! Other than sharing the same name - the DC77 is a piece of crap. It is NOT user friendly!!!!! You better NOT like clean hands because you're CONSTANTLY having to use your hands to fish around the inside of the teeny-weeny canister. This is supposed to be an "animal vacuum" but the dog hair and dust push past THEIR ridiculous line on the canister, CONSTANTLY. Also, it doesn't clean in the crevices of the stairs OR along the baseboards, so again, you have to use your hands.

I purchased the Dyson DC25 a few years ago, I didn't use it much because I had a lot of hardwood floors. I purchased new wall to wall carpet which is a high end carpet so is quite plush. The Dyson will not vacuum it - hard to move it on the carpet. I called the company and they said yes, in fact it won't vacuum the higher end carpets because they are so dense. I told them they should make sure they advertise that fact as it is now a wasted $600. Their response was that I should have done more research before purchasing it!!!

My husband bought this vacuum after watching the demo on QVC. This is the worst vacuum I have ever owned. (Electrolux, Oreck.) It is very heavy and difficult to carry or manipulate. It does not suck up anything on a hardwood floor. And I agree with the previous reviewers, it just pushes the dirt around. The cord is inflexible, too long, and gets wrapped on everything.. I tried to use the hose to suck up ash in my fireplace, and even that got clogged. Finally be careful when you dislodge the dirt from the canister. It blows up like a volcano spreading dust everywhere.

The Dyson canister cost $500. It is the most disappointing purchase because it is difficult to get floor/carpet bars to work and extremely hard to clean. Dyson made a household chore a dreaded job. I will throw it away and buy a vacuum cleaner that is user-friendly.

What people say about the suction on this machine is absolutely true: it's the best ever, hands down. However, from the user's standpoint this is the worst designed machine I've ever owned, and I've owned some clunkers. By far the biggest design flaw is that it blocks up constantly. I learned immediately that you can't run over a dime or something by mistake. That's going to take you half an hour of messing around to unblock. Honestly, anything bigger than a lentil and that's it. Even once you've taken apart the hose at every joint, there are parts you can't see or reach (if Dyson would provide some sort of tool for reaching these areas, I could forgive even this).

I spent over $400 on a piece of crap! The suction is great, but only if you pick up dust. Try and suck up a piece of dog food and it will spit it across the floor. The rotary brush is constantly stopping because it becomes clogged with hair. Never had that problem with any other vacuum. It require 2 hands and a lot of frustration to get any of the attachments on or off. And doesn't Dyson promote that they are innovators? Why would you put the on/off switch on the canister and not the handle. One last note, the cord is constantly tangled on the canister which means you have to go untangle it in just about every room. Horrible vacuum, when I called to complain, they did NOTHING.

I have the DC40. Most high maintenance appliance I've ever owned. I hate this vacuum, wish I wouldn't have bought it! I use it every day and there is always a clog. When I use it on hard floor it just pushes debris into the corner. On carpet it doesn't do much better and the stairs, hardly any suction either. I purchased it a year ago, and if I could get a refund I'd take it and go buy a Shark, I had one before this and it worked better for half the price! Don't waste your money on a Dyson, you'll be very disappointed!

I know this sounds like a ad, but it is true! I vacuumed my carpet with my Sharp brand vacuum, then right after used my sister's Dyson she brought over for me to try. Take in mind again I had just vacuumed. Her Dyson filled a half canister! Got it around Christmas on sale at Costco for 450.00. Picks up pet hair like crazy!

I have purchased 3 Dyson vacuum cleansers. All of them have been broken within a year.

I purchased your Dyson DC65 a few months ago and I have to say that I am extremely disappointed. The cost of the item is completely unjustified with its value and performance. You cannot use it on any simple non-skid rugs without it sucking it up. The long attachment works, but it's annoying to have to pull that out just to vacuum an entry rug. The plug is so temperament that it falls out of its socket with little to no effort. The extension hose does not expand out far at all to allow you to vacuum furniture or steps making it nearly a useless tool. The vacuum is heavy, bulky and I wish I never bought the darn thing. It is definitely not worth $400 and I am kicking myself for making the investment.

I used to love my Dyson, so much in fact I sent them a photo of a filled dust bin after trying a shark and then running my faithful Dyson over the rug again! Until one day no suction...so I noticed the bin wasn't resting on the filter thing properly..called the 800# and went through the motions of opening and closing the bin, reseating it back on the frame ..sending pictures in etc..so the girl tells me "well, it's normal over time to have a slight gap between the bin and the filter"..stupid stupid stupid me..I think well ok, turn it on and let's just see if we have any suction...I get an eye full of dirt and used kitty litter!!!

When I purchased my Dyson ball vacuum cleaner, I was completely sold on the commercials. Frankly, the "ball" hasn't really made it any easier to maneuver than my old vacuum cleaner. The long cord is constantly getting wrapped around furniture legs, not to mention my own! This vacuum cleaner is very heavy and when struggling with it, I think it might be better suited for use by a body builder. A retracting cord would certainly be an improvement. The "expandable" hose doesn't expand beyond 4 ft unless I can find some way to anchor the vacuum cleaner to the floor. Otherwise, when trying to vacuum my stairs or cobwebs from the ceiling, the heavy machine painfully rams into the back of my legs. I purchased this machine because I don't have to buy replacement filters, and although I like being able to wash the filters, I find they need cleaning far more often than the recommended every 3 months.

Dyson stick vac - Overpriced rubbish. Blows cold air over you all the time you are vacuuming. Filter falls out not secured. Even a few human hairs grind the roller to a halt! Surges for unknown reason and fails to work. "Never loses suction" is no big deal when it never has much in the first place! Buy a Vak!

Dyson DC25 Vacuum - The worst purchase I have ever made. This machine only runs about half the time. The rest of the time it's being repaired. We're on our second head in less than two years and the thing has stopped again. Maybe it's the rare lemon, however, it's all we want. Will never buy another Dyson product. The cheap vacs at Walmart give much better service.

Product Dyson DC33 has been awful since day one -- my wife has spoken numerous times with the company about our problem with the unit. We live in the city of lakeland, fl population 100,000. When we called to find nearest service/Repair shop we were told tampa, fl 40+ miles away. Service department has an attitude - whenever I am shopping and in that particular department I will make it a point to make potential buyers aware of what they may experience with dyson. I rate dyson a zero on a scale of 1-10 with ten being the highest!

I have never owned a vacuum as bad as the Dyson animal. The vacuum doesn't have any strength to its vacuum suction at all. When using the hose portion it will partially suck a piece of something off the floor then drop it back down unless you cover the end piece with your hand so it will suck it into the canister. The vacuum also requires cleaning of multiple areas after each use so it will halfway vacuum for the next use. The canister of course has to be cleaned out, the filter inside has to be cleaned out (because it gets clogged with dust, fibers, and pet hair), the beater brush casing has to be cleaned out because things gets stuck in and around it, and there is a spot I found underneath the vacuum where a hose that attaches to the canister also gets clogged. After you clean all these parts you have to sweep again with a sweeper that doesn't have much suction because you have made a mess cleaning out the vacuum. Ridiculous.

Bought Dyson vacuum cleaner dc33. Used it twice broke belt. Service wants $120 to fix. This machine is pure trash and not worth the repair cost. I put it in the trash and bought a Hoover. Thank god for Hoover. Don't believe the hype from Dyson. This company is a rip off.

We've purchased two of the DC59 Animal cordless units, the following is our experience and resulting opinions about the units. For the most part they perform very well. They have far more power and clean far better than most units we've tried. The units excel at cleaning up pet hair (especially off of hard floors). They are lightweight and easy to operate. The dust bin is clear, so you know when it's full, and it's easy to dump out. The trigger must be pulled and held back for continuous operation, which is actually quite difficult for some users. Those with even moderate hand and finger strength will tire quickly and find the unit difficult to operate. The battery life is fairly short, especially on high power, where it drains in only a few minutes. The filtration system is not readily user serviceable, so apart from dumping the bin, the unit fills up with fine dust and dirt and is difficult to service.

I bought the DC37 for 734.00 (CDN) in 2013 and it worked very well for 2 months and that was it. I had to wash out the filter after every use, not every month. The suction is terrible and there are no blockages. It's so bad that it can't even rotate the brushes on the power nozzle. When I do use it on the carpets it's as though I'm using my broom. Then you have to pull it apart and clean everything only to have it work properly for 1 day.

Dyson DC16 - It doesn't suck right! Never sucked right and never will. I mean, it's ugly too. It doesn't get the job done...

Dyson DC24 - My local repair Sew and Vac suggested I go to the local regional office for repair because the switch change for floor will not remain fixed. The part I need will take 3 months or better to repair. He also had 6 Dysons on the floor with the exact same problems. This problem should be known to the CEO so that these problems can be addressed. I am also writing QVC about the inherent problems with this product. I will never buy another Dyson and I am encouraging others not to do the same.

Dyson vacuum Canister DC 39 is POOR QUALITY. This canister vacuum is very bad (very crappy). I do not use the vacuum very much, just normal house cleaning every month. The turbine head has a cap on one side, and that cap is not durable. In less than a year I have had to call to replace it. The WARRANTY DOES NOT COVER that part. But when I purchased the vacuum, the sales person at SEARS, said that ALL parts and labor are covered for FIVE years. I do NOT recommend this brand. Dyson is a very bad brand/product, poor quality, shoddy, and trashy!

What a pile of rubbish they are. Not inexpensive but despite carrying out the necessary maintenance it has just lost all suction.

I bought a cordless Dyson vacuum on April 6, 2015, used it only three times. It keeps going on and off, I cleaned it, let it dry for 24 hours, it was not really dirty, still not working properly.

We purchased the Dyson DC 62 in December 2014. When we first received the unit, we had trouble charging the unit however we managed to get a charge and used the vacuum until the charge ran out. Subsequent charging was equally difficult until the unit stopped charging altogether in mid February. We contacted Dyson at which time they shipped us a new power plug. The new power plug did not solve the problem so we contacted Dyson again and were told that the battery would need replacement. Ten days later we received the new battery and installed it. The unit worked until the charge was gone on the new battery and, once again, we had a dead vacuum cleaner.

After 5 years, it has broken down. The beater bar has stopped working. I went through all the various troubleshooting to no avail. I suppose repairs are to be expected with anything, although when I spent that much, I expected it to last much longer. I called Dyson, number 57 in line, that should tell you something. After going again through all the various steps, they Informed me I was no longer covered under warranty and would have to ship 1500 miles away for repair, of course at great expense. My major complaint is why can my local repair person not get parts for these and do the repair? For these reason, he refuses to even sell them. So buyer beware, I know I'll never purchase another one. Terrible, terrible service.

I have had to take my vacuum in for repair 2 times in 10 years... Each time for a bad belt, and had to have an attachment replaced when it broke in the first 6 months. I am facing yet another repair for a bad belt. The design of the underside does not allow one to remove the beater to clean out long hair that may get wrapped around the belt or its edges. This is poor design. The extender arm is not helpful as it lacks some adaptability and I agree with others that emptying the dust bucket creates a dust cloud sending much of it back into the room I just vacuumed. I owned a Hoover Upright for 30 years and never had the problems I have had with the Dyson in 10. If someone asks me for a recommendation, it surely will not be a Dyson. In fact, instead of another $100 repair, I may just buy a new vacuum.

I bought a Stowaway a few years ago and while I like the vacuum - I am very dissatisfied with the Canadian customer service. I wanted to buy a new filter for my vacuum and after waiting almost 3 months they sent the wrong piece and since have not returned my email. If anything serious goes wrong with the vacuum I am afraid that I am looped if this experience is anything to go by. I would not recommend buying any Dyson product after this.

After two months of vacuuming my two month old carpet, it started to mat. I called the carpet company and they sent out an independent inspector. The report came back that the Dyson vacuum cleaner, which was brand new, unravels the top of carpet and cause matting, or something along this line. I have never heard this before and was wondering if anyone else has. Can a Dyson vacuum ruin carpet?

Bought a Dyson DC44 at Costco in USA, 2014. Dyson rep in the store told me the product was portable to Canada for service. NOT so, over an hour on the phone with Dyson, CA service; response was drive to US and buy new battery or buy a Dyson in Canada!

Got the ball version. Wish I had never heard the name Dyson. He bangs on in his ad that they never clog! Absolute cobblers, I'm sick of cleaning this thing!!!!! I'm off to get a gtech.

I purchased a DC65 from the Dyson website a little less than a year ago. It arrived with a broken wheel. Dyson advised me to take my brand new vacuum to a service center for repair. I did so, but was told it would take 2-3 weeks for the repair. When I reported that to Dyson, they shipped me a new vacuum. The new one broke about 3 weeks ago. I contacted them again and they told me to take it to a UPS location to ship to a regional service center for repair. It arrived back home about a week later... with a broken wheel. Dyson told me to take it to a service center for repair... AGAIN. I refuse to do that. I think that they should either ship me a new vacuum or give me credit to purchase a different model.

My husband purchased the Dyson Animal vacuum cleaner after hearing glowing reviews from several friends and family members. I wish he had not purchased without a trial first. I find it VERY hard to use. It's heavy, suction is too great for cleaning many of our throw rugs and bathroom mats. The suction is great on our berber carpet but other carpet/area rugs with pile are REALLY hard to clean. The vacuum will not push on carpet/rugs with any pile at all. Also it does not move freely around our furniture, we do not have much 'open' space. Furniture must now be moved whereas with my other vac, I could just clean under and around without moving. I can't use it in the sunroom at all as it has area rugs, plants on stands, and not much open space. It does well on open tile and hardwood. Wish I'd known these things before purchasing.

The device produces suction and maneuvers reasonably well. That's it for attributes. Deficiencies are numerous: No light, no cord retract, accessories are almost useless, extension hose is certainly not designed for function, power cord is self tangling, debris emptying creates is own mess, and on and on.

Was under water, still works great 4+ years later! I don't know the Dyson model # but it's an older yellow model. We got it many years ago in the late 1990's. It worked better than any vac we have ever had. Four or five years ago I left it in the bath tub overnight in our 5th wheel trailer to keep it out of the way. Since it was below freezing I let the lavatory sink drip overnight to avoid freezing up the water lines. In the morning I found the grey water tank had filled up and backed up into the tub, but not overflowed. The Dyson was sitting in enough water to cover the motor in the tub. I figured it was ruined for sure. I thought I had nothing to lose in trying to revive it so I drained it and took it apart. It took me awhile to figure out all the parts that came apart. Not everything, but enough to let the motor and lower end dry out. Then I let it all dry on heater vents for the day. I reassembled the vacuum and it still works great to this day.

My DC 65 Animal was difficult to stand upright and unlocked very hard from day 1. After about 6 weeks of weekly use, the housing at the bottom cracked and broke in two, near the cross-over valve. A major repair. Called Dyson and received a reference number and repair center here in town. The repair tech was rude, defensive, and said he would not touch it. Told me to call the Regional center... I called today Feb 20th, 2015 at 2:30 PM CST to receive a recording saying, "The entire office is closed for a meeting." That's outrageous to think they can't spare a simple operator!! Whether they fix this or not, I will be buying a competitor's product. Goodbye Dyson!!

After paying 500.00 or more this plastic overpriced vacuum, I am very disappointed with product. For some reason it keeps overheating in the ball area and is melting filter which is not cheap to replace. I clean filter every other month 'til it appears to melted then it is replaced. I was told to look for blockage. I have been through each hose, cannot find one...going back to Kirby or Oreck, both are better quality. I don't mind spending good money on a good product.

At the request of Dyson customer service, I sent the $400.00 luxury upright to their service department in Boston at MY expense for repair. I was told the missing piece was under warranty. Regardless, I called not 1, but 3 times and spent an entire morning from representative to representative (all the while being put on hold). They could not track my return and I am still in flux. The service is unacceptable and my next product WILL NOT be a Dyson.

I can deal with the machine falling down so frequently. But I cannot use the wand. It is difficult to remove from machine and twice as difficult for me (77 years old) to put it back. The hose is not long enough and already bent. There is no way to get into a corner to get all the dirt. It is a very clumsy machine (dyson DC50). I can't believe this machine could pass any review tests. It cleans nicely on floors, is easy to clean.

Customer Service quite dreadful. This morning I telephoned to order a DC59. After waiting to be connected for an age, I got through and gave my credit card details. I was told the payment had been refused. This was at 10.59. We tried again – at 11.01 I was again told the payment had been refused. On the third occasion I undertook to contact Amex. Amex answered the call in moments, and confirmed TWO PAYMENTS had been accepted – not refused – and I was given the authorization codes and transaction times.

Have owned this Mickey Mouse thing for about 6 years and had a total running time of less than 90 minutes in all that time. It runs for about one or two minutes and stops. Cursing doesn't help but at least I feel better. When I see Dyson doing his commercials I really feel like I have been ripped off by this knighted "engineer." I think this is the most frustrating and over hyped purchase I have ever made.

So two years ago when I first moved in with my husband we bought a dyson, the one with the easy release tub and roller ball thing. It broke down, took it to Sears and it was fixed in three days. Then it broke down again, the same time two weeks before Christmas. Called the people who were nice and helpful but they told me they no longer worked with Sears. Fine but when I sent it in it took six weeks and four angry calls because it was lost then the people had forgotten to work on it. Now I have it back, go to vacuum one bedroom and the living room and it does the same thing as when I sent it in. If I had known it was going to work out like this I would have bought a shock-vac and gone through that horrible clumsy mess. At least I know it would work and clean.

I purchased my Dyson DC50 at Costco for $350 about one year ago. It is one of the most terrible vacuum cleaners I've ever used. It is not intuitive. Once you get the hang of how the vacuum works, you begin to vacuum and realize that the only debris it picks up is dust and hair. God forbid you want to clear up Cheerios or small pieces of paper.

I ordered a filter for the DC16 from their Canadian website. The cost was $10 plus shipping charge. This amounted to $19. They charged my credit card immediately. After about 14 business days, I called them and asked the status of my order. They gave me an excuse why it was not shipped. I waited another 2 weeks. Again another excuse. I cancelled the order. They tell me they will need 21 days to refund my money. This order was cancelled on December 30, 2014. It is now February 1, 2015. That's 21 business days. The money has not been credited back to my credit card. They are able to charge my credit card right away but need 21 days to refund my payment?

Purchased my DC07 2004 took very good care of it, cleaned filter as directed. Flash forward to 2015 filter is clogged, called Dyson customer service as hepatitis filter is supposed to have a lifetime warranty as stated in the instructions. Not suppose to ever need replacing, not so! Was told the lifetime warranty is only good for the warranty on the sweeper which was two years. Asked them to replace the filter for free because it was stated lifetime but again according to them it was just for two years. What a bunch of crap.They obviously don't care about customer satisfaction and are getting away with false advertisement. Told them I'm going to buy a Shark. They could care less arrogant people.

I have had the Dyson DC39 for about 14 months. It was doing a good job, but then after 6 months I started having problems with the power head staying on. It works with the suction of air, it got temperamental and I couldn't keep it going. I took it all apart and still no luck. I am going back to Kenmore w/ bag.

Please don't waste your money on a Dyson Vacuum. We bought two, upright & canister for cleaning in a 40 room motel. They get used every day. Poor design, attachments are crap, hoses way too short, canister vacuum doesn't roll and tips over easy. Both vacuums - very heavy to carry, plugs up easy, don't even think of vacuuming up pop corn, emptying canister takes three hands, the upright is a pain to keep standing up without falling over, everything is plastic. THE ONLY GOOD THING is the suction unless you find a pop corn kernel is all over.

I would comment on the actual DC59 if I had a chance to use it! I am unable to get through to Dyson, Australia. This is appalling and terrible customer service. I have just spent almost $600 on a new Dyson (one month ago) and have a problem with the clip that opens the bin for emptying. While I don't see this as a major problem and one that I assume Dyson will fix or replace, I CANNOT get in touch with Dyson to address it.

OK so I bought the Dyson at Best Buy in 2010 and I couldn't believe I was spending $400 on a vacuum cleaner but the salesman said it was worth it. A year later I had moved to Bush Alaska, away from being able to take it anywhere for repair, or even back to Best Buy, and it just stopped working. I took it apart, cleaned everything, got it working again, and two weeks later it stopped again. This time for good. I am NOT HAPPY that something that cost this much died that fast it did not last two years. Yes I have two dogs but that's why I bought this. I just don't know what to do now. Do buy cheap vacuum cleaners and then just throw them away? I guess so.

We recently bought the Dyson Animal and can't believe the poor design and build quality. For a company that has built its reputation on innovative design - the Dyson Animal is not even "fit for purpose". Its extendable hose for tackling stairs is simply far too short.

The DC 65 is great! THE QUALITY IS AWFUL!!! I purchased it 6 months ago and I am now being told hopefully will be covered under warranty. It just stopped working! I am to wait 6 weeks for a repair. This vacuum also falls over when you try to stand it upright.

I am going to seek advice from consumer services regarding your crap Dyson dc59 animal hoover which Dyson won't give me a refund for. Not only that, I am FURIOUS TO PAY SO MUCH for a well-known, supposedly reliable brand for it to only power up for 10 minutes (advertised as 20 mins use on box) and for it to be faulty after the first use. Tremendously overpriced and in my experience not worth the hassle. The power button when pressed keeps cutting out then coming back on in cycles of seconds! What a joke. I couldn't even hoover my car, after doing the front and back passenger side carpets, less than 10 minutes THE POWER DIED. This is after it being fully charged!

New Dyson, two months old, failed DISMALLY the Christmas tree test. What is the event you most use your vacuum for after Christmas? Answer, to clear up the pine needles. The Dyson blocked up after 10 seconds, after unblocking, using the idiot styled instructions, blocked again after another 10 seconds. Using my low tech Hoover cleaned up without difficulty. What price this technological innovation which is so overpriced and so obviously flawed?

I currently own a Dyson DC25 Multi Floor cleaner which I purchased back in 2011. I have had my cleaner for about 4 years and I opted purchasing a Dyson as friends and family members swore by it. I never had a problem with the vacuum cleaner up until now. I am having issues with their customer services team, where no had actually contacted me. In addition to this I have had to rearrange my own appointment with their engineer and they told me that I would have to pay for a call out. This is not customer service and I feel cheated that I have to pay £75 for engineer to come and fix my cleaner. I am tempted to cancel the appointment and send the machine back to them...

My DC14 broke down today. I rang Mastercare, got put through to Dyson. First, I was told wait till 5th January and they pick it up. I asked why, they said, "No engineer in your area hasn't been for months." I said, "Why can't you get someone else to cover?" They said, "Can't take it to Manchester, we see it early then so it's pick up," and then I have to wait for it to be looked at so it could take another week. I asked Mastercare to intervene but they won't. I was told by Dyson to sweep my carpets regardless of having mobility issues and recovering from carpel tunnel surgery. I wish I hadn't bought it. They are arrogant and don't care so till the hoover is repaired, I can do nothing and Mastercare won't do a thing either.

I purchased a Dyson DC 17 in early 2007. I have kids, a husband that never remembers to take shoes off in the house, and pets. I am not a fan of the dust bunny/dog hair look! I am still amazed at what this machine will pick up! It empties out completely and easily. After I empty the bin, I usually take the bin off the cyclone part and tap the cyclone part on the garbage can and it knocks all the dust right out of the little holes.

After purchasing this product, my e-mail was somehow noted with Dyson. I was very unhappy with this expensive product, (would only work for 30 sec to 5 mins, varying, then cut out) Dyson kept sending me updated information on new product. Finally wrote and told them to remove me from their information site, as I was about to throw out the product. Several days later, Dyson contacted me and I sent the Vacuum top to them as they had requested. It was returned and allegedly fixed. The cut out problem remained. Their Consumer Affairs department works very well, but no follow up, and repairs were a waste of their time and money. Be aware, I really thought this company, Dyson, was different. Consider my remarks before buying these expensive products.

How could the Queen of England knight the guy in 2006 who designed the worst vacuum in the world. "Millionaire engineer and inventor James Dyson has been knighted for his services to business. The 59-year-old thanked his 1,500 workers for turning his invention into a "great international success." Norfolk-born Sir James revolutionized the domestic appliances market with the bagless vacuum cleaner. "I hope something like this will encourage other engineers and people who have ideas and inventions to go out and commercialize them," he said. The Dyson Dual Cyclone became the best-selling vacuum cleaner in the UK within 18 months of its launch.

I purchased the Dyson DC28 and bought it due to the great reviews from family and friends. However, this has been the worst purchase I have made. When using it on carpet (4 bedrooms of carpet) the vacuum is very hard to push, and when you have done even the one large bedroom my back is killing me and my arms feel like I have been working out at the gym for hours. I contacted Dyson and did the things they recommended, all to no avail. I had considered buying the Dyson stick but after this experience with this one, will have to consider other brands. I miss my Rainbow that I had for years.

The Dyson child's vacuum bought at Sam's club west. The motor broke in 2 days, my 2 yr old played with it off and on. My husband took it back to Sam's and exchanged it for another one we didn't know, if the second one would last longer than first that's a big NO. Second vacuum broke just as fast as first one. We have super glued it together so many times it no longer comes apart so child can vacuum with hose. My husband glued the motor that fell down in the vacuum and the handle that has broke many times. Don't waste your time and money on this product.

I have a Dyson DC41 which has developed a fault. I have 2 years 6 months remaining on my warranty and called Dyson who said I needed an engineer visit. I was then informed by the advisor that they don't have engineers for my area so I would have to send the cleaner to them for in house repair! The Warranty States that they will repair your product at home or Work within 72 hours even on a Saturday. When I stated this to the advisor they said that they do not have engineers for area of London! Wish they had of stated this before I purchased. Seems you need to live in Dysons preferred area for them to honour their warranty!

I saw the Dyson on a TV commercial and bought the Dyson through the WalMart web site. After receiving the Dyson, it cleaned very well. But when I went to reading on how to clean and taking care of the Dyson I found that it had Multiple Dry filters through out the machine that had to be cleaned after each use plus it had to be cleaned in the air tubes on top for the Dyson to work properly. It was too much to clean after each use. My family has severe Allergies and this isn't something that we can use on a regular basis. And I know my wife would drive herself crazy trying to keep it clean with her having OCD and cleans almost daily. This isn't a Good Vacuum for someone who cleans on a regular weekly basis if they don't clean the (Filters) each time after using.

I returned my vacuum to Dyson to get the power cable replaced (dogs chewed), was quoted $80 for the fix and full service on my machine. It has been months, Dyson have added a bunch of extra costs pushing the service fee of $80 to over $200 and now refuse to return my vacuum which was only 2 months old and cost me over $850. DO NOT PURCHASE FROM DYSON IF YOU EXPECT GOOD CUSTOMER SERVICE, AND DON'T WANT TO BE RIPPED OFF. Extremely unhappy customer!!! And I still don't have my vacuum back.

The DC39 vacuum shaved off the nap of my Oriental/Persian Rugs. The places where the vacuum did not reach is in original condition. My carpets are worthless at this point. Aug. 2014 I contacted Dyson and was told to send pictures. I pleaded with them to send a carpet expert, since pictures do not do justice to the damage. They have no field people! Upon seeing the pictures they claimed the damage to the carpets could have been the result of pre-existing damage due to loose threads etc. When I mentioned I will go to the Media, they asked me to send in the vacuum.

I got a Dyson DC14 vacuum for free. The only complaint I have on it is changing the belt. What a pain it is. Just to get to the belt you got to take apart the bottom part of the vacuum to get to the belt. It's a hassle. Just trying to get a new belt on is a hassle. The vacuum requires two belts a clutch and brush roll belt. If the clutch belt breaks you have to replace the whole part. If you order new belts you get a brush roll and a clutch belt. That don't make sense. Why would you need a clutch belt if you have to replace the whole thing if it breaks? It should just be two brush roll belts. To me it's not worth it.

I bought new Dyson DC56. The charger is cracked. Dyson sent me new one which looks the same. It's some error production but Dyson saying is completely fine with that (just general weld lines). It's NOT, the surfaces are uneven. Dyson cheating and lying people.

I was amazed reading through the negative comments on here that I felt I had to say something. I inherited my mum's Dyson DC07 in 2005 but I originally bought it for her in 2002 and had been using it to clean her flat on a regular basis for those three years. It's now 2014, the DC07 is still going strong and apart from the red catcher strips on the stair tool coming off, replacing a filter and having to change the belt a few times, I haven't had to replace anything.

Dyson DC23 Turbine head not spinning. Tried all avenues suggested by Dyson, to no avail. The only solution they offer is to purchase a new turbine head for $129.00. On investigation I found the white nylon fan that drives the rubber belt that drives the brush rotor has split from its shaft and spins independently of the axle. This is an easily replaced part that would cost no more than $10.00. Unfortunately Dyson refuses to supply it as a spare part. Their suggestion is to replace the complete head unit for the sake of a $10.00 part. Where are their green credentials, how wasteful is that in this modern day of repair, recycle, reuse? I can't justify this wanton waste of resources. I have no other option than to repair existing fan and axle, hopefully a good glue will fix it.

I received this vacuum from my husband as a gift. I had an older model Dyson, the yellow one before and I had the Dyson DC 40. It was in the shop once a year at Sears. It was a lemon as the motor always burned out. Sears could of replaced it and saved themselves a lot of money. So now the Dyson DC 40 is a big mistake as well. It does suck with a lot of power but that's all it does. It has a hose that is so short, that it is back breaking. You would have to be a midget to like it. The cord is also too short. The hose constantly gets caught up in the stupid little wheels. The actual tube that is attached to the bigger hose is so small that everything gets caught up in it. I'm always digging out the dirt with a skewer. If you don't remove they caught up hair or any little piece of whatever is in the tube. The hose screams at a high pitch until all tiny objects are removed. The vacuum also will lose sucking power. The vacuum constantly falls over as it light and clumsy. I wish my husband would of picked another company as I hate this vacuum with a passion.

Dyson rectified the issue by offering a settlement, which I accepted. It took several months and quite a bit of perseverance on my part, but it's over. I still would never buy another Dyson, but I'm okay with the resolution.

This is the worst product I have ever bought in my life. Suction is absolutely terrible, it picks up dirt and spits it directly back out. Hugely frustrating and a massive waste of time and money. I'd urge everyone to stay away from this product.

I bought a Dyson 1 1/2 yrs ago. It worked great when I got it. After about 5-6 months of use it lost its good suction being that they say it never loses suction and it doesn't but what they don't say is how it loses the great suction down to a sip. I don't like to vacuum 2x in the same room.

I used to sing the praises of this company's vacuums, back when I had the one of the early models. But no more. I am on my second Dyson upright (Dyson 41 Animal, $600 before tax), which has failed after less than three years of use. A twenty-cent gasket or pressure/friction collar inside the hose tore off, making the unit unusable, as there is now no seal and the hose slides down the inserted wand when the vacuum is in the upright position. After half a day of phoning Dyson, waiting for return calls (only one of three were returned), shooting e-mails back and forth with multiple people in two departments (photos of every angle of my vacuum required), what they have offered as a fix is a "replacement part".

Spent $600 on this machine, broke down and need a belt replacement. There is no way to get a belt replacement so have to purchase whole assembly which costs $300. Technicians don't even want to deal with because it is not cost effective. I will advice everyone to not purchase Dyson in order to save money, headaches and time.

Very happy with cleaning side of Dyson Animal vacuum cleaner but it does not live up to advertising in bin emptying - recommended for people with allergies, says hygienic emptying. Reality could not be further from truth - contact with company totally unsatisfactory - basically refer you to their manual. Would have to be the most unhygienic and dust producing vacuum I have ever emptied. Will never buy product again - had earlier model upright & was totally satisfied - this one has clogging barrel and you have to get up close & personal every time you empty it. Advertising is misleading.

Bought my second Dyson animal 3 years ago as I was very happy with first. Was disappointed to find quality of attachments was poor and the old attachments did not fit the new model. I find it does not pick up dog hair from carpets very well despite getting a replacement turbo head. 3wks ago the motor started to burn and I phoned customer service (Ireland). I waited over 20mins waiting for a rep. The recorded message told me endlessly how busy they were which made me believe their products must be performing poorly.The rep told me I would have to wait 3wks for an engineer to call. Today I phoned again to ensure my appt was booked and discovered they had recorded my phone no. incorrectly. This is despite having had to correct it on my previous call. I will never buy Dyson again.

DYSON 59 - The most expensive portable vacuum one can buy. Very awkward to empty canister, mostly needs to be removed and then very difficult to put back together. Rubbish gets caught in the entry to the canister from the inlet. Dust gets through the Filter easily and then into the motor assembly. Then dust starts coming out through the motor assembly at the rear so its definitely not doing what it was designed to do. It looks very fancy and the commercials are very convincing but If I had the option I would return this and buy a standard Dust buster. They are easier to empty and you can clean all components. I have spoken to Dyson and they refuse to tell me how to pull the item apart so I can clean out all the dust that has gathered in the last 8 months of use. Instead they have offered to service the unit for $150.00 + gst. I questioned the warranty and they advised by email that dust is not covered in the warranty. I'd suggest you don't go near this brand. The design is innovative for sure but does not do the work and their customer service is of no practical use.

I purchased a Dyson 25 Animal 6 years ago. Wash the filters regularly and never had the vacuum serviced by a dealer until a couple of months ago. Six years of no maintenance, the vacuum still works really well but I figured it was time to get newer vacuum. Purchased a Dyson 65 Animal Plus today. Just started with it - seems to do a great job. I'm keeping my 6-year-old Dyson 25 Animal also. I've had a couple of questions over the 6 years that I've owned the Dyson 25 Animal and called the support # and had the BEST customer service Ever. These people are great with great service. After reading all of the negative comments, Hope the Dyson 65 Animal works well. :) I can't imagine all the trouble... Maybe I just purchased a JEWEL But for now as for Dyson I'm SOLD that Dyson is the best. No Belt, No Bags.

This is the worse product I have purchased. I have a cordless machine and it does not pick up hair, strings, etc. Let me re-phrase that. It pick up my cat hair, but wraps it around the cylinder and leaves clumps behind that I have to manually pick up, and then pull the hair off the cylinder. It does not deposit the hair into the dirt basket. What a waste of my time and my money. Would not recommend to anyone.

Ruined my carpets and had to replace them to the tune of $5000.00. A carpet appraiser determined the vacuum was at fault. Too much suction takes the twist out of the fibers, thus destroying the carpet. More than one carpet pro has told me Dyson should not be used on carpets. I now use a Bissell at a third the cost.

This was great when we first got it. Now it has very low suction, won't pick up animal hair and really smells even after I give it a thorough cleaning. Not recommended. Too pricey for what you eventually end up with. I agree with others that it won't lock in upright very easily and hard to use the hose/wand and any attachments. Going to buy something less expensive, less technological that actually works.

We purchased this Dyson 65 2 months ago. It has worked fine on all carpets and tile floors. We had some new carpet installed recently, but it was wrong color, so we arranged to have it replaced with correct color. The Dyson worked fine with this carpet. When the correct color was installed, same brand and nap, the Dyson would not work properly? The Dyson could not be moved on the carpet, and pulled up the carpet into vacuum. When I called Dyson for support, they said their vacuums do not work on all carpets, that the suction was too strong for some naps? I explained that the vacuum had worked with previous carpet which was the same brand and nap, just a different color? They asked me to remove a seal in the suction mechanism, and to clean the filters. Did not work. I asked about warranty, and they replied that the vacuum was not defective, and continued to say it was not their issue. I contacted Amazon, where I purchased the Dyson, and they will give me a partial refund. Meanwhile, I would not recommend a Dyson product to anyone!

This Dyson falls over every time - even when I think I have clicked it - there it goes again! Machine works well except for its tendency to fall over - don't buy it till they fix this problem.

Purchased what Dyson claimed a advanced engineered vacuum that is poorly designed and not stood behind by Dyson. 1 year and 3 months (just out of warranty) the ball falls of the right hand side of this unit. It has not been abused; and being a machinist and engineer, I discovered that the only thing supporting the ball is a thin amount of plastic that is required to flex; resulting in stress to this area and ultimately failure. Replacement cost is half of the purchase price. I will no longer consider Dyson products for when making purchases in their category of products.

Dyson animal DC 40 - This vacuum was disappointment from day 1. I spend most of my time clearing out all the clogged debris. The throat is too narrow and clogs regularly. My $50.00 Bissel doesn't clog and you just dump the bag, instead of putting on a mask and hazmat suit to protect you from all the dust and contaminants that flies around while you empty this cheaply made piece of CRAP! The only thing that isn't cheap is the price.

We purchased a dc40 a year or so ago. We didn't have it long before plastic pieces broke off. Now it doesn't want to suck anything off the floor, not to mention the carpet, but we will. This piece of very expensive plastic is junk. I would not recommend Dyson to people I don't like, that's how bad this vacuum is.

I purchased Dyson 25 animal vacuum about three years ago, included with the vacuum was this powder called Zorb - I think was the name. It seemed to work as far as lifting pet hair from carpet but soon afterward it clogged my vacuum and got hard and I tried to remove clog but I am senior citizen so called company. They said stop using it. They sent a couple of new parts but vacuum never worked right again. I then went to have vacuum serviced. I could not afford it and shop said I bought wrong vacuum to remove pet hair from carpet and not to pick up anything like paper. I should pick it up, crawl on the floor. I am so upset. Was told vacuum was not for me. I spent over $750 between buying vacuum and service on vacuum and have to sweep floor before I even run vacuum and not good for a woman with arthritis.

I bought the Dyson vacuum (DC 34) handheld model. Bought in Toronto on January 26, 2013 for a total of $314.00! Mailed the 2-year warranty in on January 28, 2013. First battery died on April 16, 2013. I hardly used it and it would work continuously for about 25 minutes maximum. I called Customer Care and they sent me a new battery on April 26, 2013. I do not vacuum much as our place is small - so twice per week (500 feet of carpeting). Second battery died on or about May 9th. I called again and they told me they would send me a new engine. They sent it quickly.

I have had my Dyson DC39 for 2 yrs now and have been nothing but disappointed from the start. I have called the customer service department numerous times. The design of this machine is very poor. I would never recommend owning a Dyson to anyone.

Have a Dyson ball animal, no suction to speak of from get go and parts always break and it took forever to get repaired, plus the nearest repair shop is an hour drive. Now the wand wont come in and out without a twenty minute "feed" operation where I have to manually pull every link of the hose up and down onto the shaft. What junk this thing is and when I read the reviews, everyone who owns one agrees.........and its just past warranty naturally so everything now is my charge... Buying something else first time I get some free cash.

First things first - I wash the filters every 3 months. I use the DC25 once a week in a 1250 sq ft house. First thing that happened... a plastic piece broke and a spring clip came loose from the support carriage. Could not put it back in the slot due to the location - poor design. I had to carry the vacuum cleaner through the house - from room to room. Today, the 'ball' started sticking (intermittent stop and go) while I was vacuuming. WHAT A PIECE of crap. The only thing I liked about this vacuum cleaner was the suction power... My 5 year warranty runs out 5/22/2014. Will try to get some type of customer refund. Do yourself a favor and get a cheaper vacuum cleaner... None of them last forever anyway.

I work at a vacuum repair shop. "The vac shop" located in Beaver, PA. We happen to be a service center for Dyson. First and foremost, do not purchase a Dyson, period. I have repaired hundreds of their garbage machines. I have currently been waiting on parts from Dyson for over a month and a half, 2 online orders, and several orders on the phone. I can't even get a hold of the shipping department at this point. I have sat on hold for hours at a time and nothing. I have spoken to customer service many times and still nothing. Customers will call me about the status of their Dyson and I tell all of them to call and complain to Dyson. Then like always, Dyson will call me and ask me "What's going on with this customer's vac and why hasn't it been fixed?" and like always I tell them, "Your company is not sending me parts so you tell me what's going on", and I still get nothing. Just wanted to put my 2 cents in.

I bought a Dyson about 10 yrs. ago taken it in twice. First time it wouldn't even pick up cat hair. The next time it only would only pick up hair and dust but nothing else, it would not even pick up dirt in the carpet ever since I got it. They say there's lifetime warranty on them but there isn't. They just keep telling you to send it to a vacuums dealer but they don't work, period. No matter what you do, there is very little suction in them.

I'm surprised at all the bad reviews. I bought my Dyson as a floor model at Walmart for about half off. I've had it for two years and it's been great at picking up dog hair. Not too long ago I had a plastic piece break off. I called customer service and arranged to have the part fixed at a dealer in Longview, TX. I had no problems in getting it replaced.

Returned that small upright 4 months ago. I still have not received a credit on my debit card. I was told that they have to wait for 2 bank cycles. When it dawned on me what they meant, I realized that they were only going to let my credit hit at the end of the 2nd cycle from my bank - this was outrageous. I wrote to them and told them they in fact were using the float on my money. I forwarded my letter to Senators and Congressmen and I feel this should not be tolerated. I use online purchasing for most of my purchases and have never had this type of refund - I have always gotten my account credited within a few days for receipt. NOT 2 BANK CYCLES!!!! THAT'S 2 MONTHS OF THEM USING MY MONEY.

I wish to complain about their latest and other cordless stick type vacuum. My daughter sold vacuums door-to-door like a lot of people do in their first or second job trying to get some sort of job experience. In a commercial they show their Dyson, a Shark lift away in another vacuum, and the only one that picks up all the dust in the commercial is the Dyson. Well Consumers Report (Consumers Union) rates to Shark very highly in the Dyson is that even in the rating system because they were downgraded last time so now they won't submit any models for testing.

I purchased a Dyson Animal vacuum. I love the suction that it has, but it is made very cheap. It has a lot of plastic pieces on it that do not hold up to everyday cleaning. I went to push the button down on the basket to empty and the little plastic piece that pushes down on the basket latch, slipped down along the side of the bottom piece, and it looks like it is just about to break off. Now the latch won't stay up so I can replace it back into the machine once I have emptied it out. Please help me out in getting me a new and improved vacuum. I am very disappointed in the quality of your vacuum. It is a very expensive investment, and if I don't get any satisfaction, I will never buy another Dyson Vacuum.

I have a DC 39 canister vacuum that I have owned for 1 year and the motor has burned out of it. I do not have kids, a 1300 square ft house, two short hair small dogs and only vacuum once a week. So the machine has not been used roughly. I clean the filter like it says to do which if you call support they are mainly concerned with that and not the burning smell. They do not have a complaint department so even if you want to file a complaint you can't. Maybe that is why they get such good reviews. There were 6 other Dysons in the shop when I brought mine in and another lady leaving with one. Not what I was expecting when I paid so much for it. Don't believe the hype.

Purchased a Dyson vacuum approx 4 1/2 - 5 yrs ago. Starting at about 2 yrs, plastic pieces started breaking off. It has gotten that if you look at it, a piece of plastic will fall off. I have not abused this vacuum, just normal household carpet vacuuming. I have held pieces of it together with bungee cords for about 2 yrs, not wanting to buy another vacuum after spending so much for this one. The seals where the dirt tank connect to the vacuum no longer seal tightly and it has definitely lost a whole lot of suction. Save your money, for something so expensive to last no longer than a much less expensive vacuum, it is not worth it.

Have written Dyson Product Support twice, a couple of weeks apart. No response. I guess they only care about the sale.

Charger broke on our handheld DC16. Out of warranty so bought a new one. This now failed just before 12 months. They will replace with a brand new part but will only warranty it to the end of the old broken unit - 4 days!!!! Absolutely shoddy, illogical and indicative of why these parts keep breaking - badly made and so they have given up on the warranty to save costs. Verging on the dishonest really and doubt would even stand up legally - it's a new replacement outboard part that should have the same 12 months warranty as the short lived one it replaced...

Please do yourself a favor - avoid Dyson - cheap plastic products that break easily and are made in Malaysia from inferior plastic - they hardly pick up.

I purchased a Dyson Vacuum a few months ago thinking it was the best vacuum on the market. It is actually one of the worst products. It doesn't pick up anything. I have to turn it into a turn, right or left, for it to pick up anything. Much less any pet hair. I have a very old Orek that works much better. I will never buy another Dyson.

I just don't understand why so many people seem to recommend Dyson. That is the reason I bought mine. I had it for about three long years. In that time, I replaced two hoses that cracked, and two brush rollers from the power nozzle that had the nylon brushes wear down to nothing. This model had no upholstery brush, I had to order that separately, but I'd already known that. Just seemed a little odd though.

Bought vacuum 5 months ago. It clogs on a regular basis. When it works it is great. But it is clogged more often than not. When it was clogged on the actual canister and I could not fix on my own I called the company. I was instructed to take to be fixed. For the amount of money I paid I feel Dyson should pay the postage to have fixed instead of the consumer taking the time. Dyson then agreed to have it sent via UPS. I received vacuum back after 1 week with no paper work telling me what was done. I called again and was told there was a clog. I asked what the clog was and how it could have gotten up into the canister. I do not understand how there can be no paperwork. For a large company it is the worst customer service I have ever dealt with and I will never buy a Dyson product again and do not feel they stand behind their product and it is. A sorry situation when I am having to use a 60 back up vacuum when I saved and scrimped to buy an expensive vacuum that should outlive me.

Dyson is junk. I had one and the hose stopped working because it accumulated so much dirt that didn't make it to the dust cup that it eventually clogged. It was terrible it got all caked in with dirt and I could not even clean it out. I didn't even know how really. When I vacuumed it would fill up the dirt cup, but it could even pick up crumbs off the floor. I eventually bought a Kirby and have never been happier.

The way they make this vacuum is so dangerous. There is a part of the vacuum, it shows in the operating manual photo with the roller attachment. It is made to slide onto the edge of the bar to stabilize the hose when not in use. Well, when I am vacuuming with this Dyson, there's nothing to protect me from getting bumped on it. This is built-in and sticks out and does get in the way of your legs while working. I have accidentally gotten hurt from this object before, but this time is much worse. The back of my leg went into it and it hurt me very badly. My leg has a large blood clot and since my immune system is weakened by me having a heart transplant back in 2002, I do not heal well, and am susceptible to infection. I am seeking medical help tomorrow Friday 8th 2013. There is no reason this part has to be so awkwardly built and badly built. It is sharp and sticks out. Please get back to me to let me know what are my rights in pursuing compensation from getting hurt like this.

This is my third Dyson I've owned and the last, my two previous ones were okay but the motors died just out of warranty... But silly me thinking the DC40 would be better. WRONG, it's the worst yet, I had the DC04 and DC14. Build quality was good and tools were great. Forget that on the DC40. It's cheap and nasty, flimsy and just poor build quality. They make kids' vacuums better made than this.

This vacuum is not worth $50 much less the $550 we paid. At first it seemed ok. I used the extension hose to pick up some small debris. It clogged and with their cartoon instruction manual, you have to find the clog by looking through different, tricky to remove parts. BTW, the one thing not covered in warranty is clogs!! Got that sorted out and put back together, only to find a few weeks later it started whistling loud, and had no suction at all through the hose. No clogs whatsoever. The clean every 3 months filter should be cleaned after every use. The lifetime filter takes 24+ hours to dry in the sun. Does not edge clean. Couldn't even suck up an ant! Got a Shark for my Mom today, $157.00 @ Home Depot, Awesome!

The dusting attachment hose is inflexible and the attachments are cheap and at a bad angle for dusting. The dusting attachment is so cheap that when I try to use it the brush pushes back to the plastic nozzle and scratches what ever I'm vacuuming. When I try and angle the attachment to a usable angle with my arms, the hose starts to shriek and my arms start to hurt. I am very unhappy with this vacuum because a large part of my cleaning is the dusting attachments for baseboards, lamp shades, and getting under lower furniture (which I can no longer do while vacuuming because of the attachment angle) etc. I am very disappointed.

I bought this machine within the last month to replace a broken earlier version. Obviously in error the wand sucked up a foreign object and despite every effort to dislodge it, nothing worked. If the red handle could have been detached from the grey wand then the object could have been dislodged. I called customer services and a manager told me that the machine wasn't designed to pick up such objects, as though I had intended to do so!!! They have charged me for replacing the wand, another 25 and state it is Not a design fault! but as a 'gesture of goodwill' have forgone the P&P... Disgusted.

Dyson Vacuums are cheaply made and do not last! I have a DC39 canister style vacuum that has had the head replaced twice due to small wheels underneath coming off. Very poor design. Both times, I had to argue with customer support to get problem fixed. The second time I was told they did not warranty these rollers. I am extremely disappointed and will not purchase Dyson again. The other vacuum is a cordless DC35 that cuts in and out when using. This one I am dropping off at service center. These are poor quality and are made to use for a year and throw away but they cost too much money to do that...

Every time I call the customer service desk, the staff are fantastic when you finally get through. It usually takes up to 15 minutes but today was 30 minutes. I find that disgusting. I would have hung up but I have tried most of the week and it is always the same man telling me that they are experiencing a high volume of calls. Sorry but I find this very hard to believe. I have come to my own conclusion that there are very little staff, needs to be dealt with.

If you are thinking about buying a Dyson Vacuum Cleaner and live in County Tipperary, Southern Ireland - don't. If anything goes wrong the machine has to be couriered to the nearest engineer and there isn't one based in County Tipperary. Our machine stopped working and apparently has to be sent to Northern Ireland to be fixed. They can't pick it up for two weeks and then another week or so before we get it back. Totally unacceptable but there is no dedicated complaints department to write to.

Ordered new wand handle for dc39 on the 29 of September. And has been processing since Friday, the 4 of October and still waiting for email to confirm delivery? How long does it take to press a button?!

The Dyson DC 41 vacuum is poorly designed. The hose attachment function is practically unusable due to its 4 foot FIXED extension. As a hand tool, the fixed length of the extension makes it impossible to use in small spaces like behind a toilet bowl, for example, or to clean a window sill. You are forced to deal with 4 feet of rigid plastic tube. It's like trying to paint small spaces with a paint brush that has a 4 foot handle. The "flexible" hose is so tight that it pulls the vacuum behind you like a spring as soon as you go two feet from the unit.

The Dyson DC31 has a design problem. The battery connection is poorly designed. After a while, the machine will only work intermittently. Dyson will tell you it needs a new battery. £50 please. Make a real fuss and you will get one for free. Email james.dyson@dyson.com and he will authorize a free replacement.

I can only give one positive. It does pick up dirt well. Now for the negatives. The hose for the attachment does not stretch with ease. When using attachments, the vacuum will propel towards you with force and/or fall over. I have to step on it with one foot to use it while using the attachments. It is like wrestling a bear! The electrical cord is poor quality and tangles. I have never had such an inferior product of any kind. I called and complained immediately and they said the hose will stretch out with usage. Well, I vacuum 2 times a week and try to use the attachments weekly without injury! Don't buy this vacuum. I feel totally ripped off and am trying to get a full refund from Dyson . I will let you know how that goes.

I have been dealing with issues with the brush and on/off switch since we got this vacuum, 2 years ago. They sent me parts in the mail to fix it myself. Then when I was finally fed up with the customer service on the phone trying to fix my vacuum they sent me to a local repair shop. They fixed it and it worked for about 3 months. Now the entire on/off switch doesn't work. In order to vacuum, I have to constantly hold the power button down. I have been on hold and now waiting for a call back for over 90 minutes due to the "high call volumes".

Piece of garbage!!!! All the parts are made of cheap, thin plastic that easily wear out quickly with normal use. The company won't honor their warranty, and replacement parts are virtually impossible to find. I would NEVER buy another Dyson product.

I bought the Dyson DC50 in January from QVC. This is one of or maybe their newest model. It is advertised to be lightweight and easily maneuverable. It IS both of those things and it has excellent suction. However, it overheats, has no edge cleaning capacity, clogs easily and the cartridge does not clean easily. It requires the user to put some sort of device to the top of the canister and manipulate it to eliminate the rest of the accumulated debris. I have already had it repaired as a small piece of plastic lodged itself in the intake area. Now it is clogged again. When I asked for and spoke to a supervisor (after at least a 10-minute hold), I was told I probably should have chosen a different model. In my opinion, this one is just a glorified dust buster and an expensive and poorly designed one at that

I bought a dc41 at Home Depot a little over a year ago, to be exact 12 months and 18 days. While vacuuming the carpet the right side wheel fell off, so I looked to see what was going on and found that side of the housing was cracked. What a ** a $550.00 vacuum that lasted one year. Tried calling Dyson but was put on hold for an hour finely hung up. Went to Home Depot this morning but no help there. They only give 90 day warranty, can't blame them. So to all thinking you want to buy a Dyson vacuum don't what a piece of **.

Hose on the machine breaks so easy - very bad design flaw... They will not replace for free; it's the same hose. Why would I do that? They need to fix their problem first. I have only had this vacuum 3 months and it has 3 tears, one under handle and impossible to get to. Then there's one where it meets the handle and one random halfway down. I would NEVER get a Dyson again. They do not stand behind their product and they know they have a flaw, and nothing is done about it. I will go back to Kenmore. Sears, at least, stands behind their product.

We purchased the Dyson DC28 for pet hair. We have 3 electronic Neatos that vacuum every day and the Dyson is just for backup and additional cleaning. It hardly gets used and it breaks down regularly. I clean the filters and they are still clogged. It is such a waste of money. It also now has a short in the cord, and we need to wiggle it to get it to turn on. Seriously frustrated.

If you contact Dyson to request warranty repair or replacement on any part, they will not be of any assistance. Dyson is purely a marketing machine. Their products are good, but they don't last and there is no customer support.

I bought an animal vacuum DC25 new in Oct 2008. I use the vacuum about 2 times a week on about 700 sq ft of carpet. I empty it regularly, I clean it regularly and I clean the filters as specified by Dyson. I have one medium dog with short hair that does not shed that much. The Dyson works great when it works, but in the short time I have owned it, I have had two major problems. The first problem occurred in Aug 2012 and was an electrical issue. I had to take it in for service and did not have my vacuum back for more than a month. The second problem occurred May 2013 and was a motor problem. I did not have a working vacuum for almost 3 weeks.

It was the worst purchase ever. I have had difficulty from the start, and there is NO customer support. I called three nights in a row last week. I was left on hold > 50 minutes. I left my number for them to return my calls, no response. Don't waste your hard earned dollars on this company.

I have been through 2 of these in 7 years. This latest one, the motor died. Both, after a year or so, seemed to lose suction. The first one not only lost suction, but physically broke and was very cumbersome to use. These are way too expensive to last a few years. I recently bought a Shark that vacuums and mops the floors for half the price. My carpet and floors look great.

I bought a Dyson vac about 3 years ago due to allergies. The hose will not stretch at all and the on board wane and attachments are useless. I have back issues so this make is very difficult to use. My husband hates this vac. He prefers our old upright. We will never spend so much on a vac. What a mistake this was.

I bought a new Dyson and after less than five months of very light use, I noticed that it was not picking anything up. After looking it over, I took it to a repair shop that worked on the Dyson brand. I was told that the problem was with the clutch and that they frequently fail if you run the vacuum over an area rug and it catches on the edge! Really? Imagine that! What an overrated product!

I spent about $500 on a Dyson vacuum cleaner about five years ago. Plastic started breaking off the unit recently and now the wind tunnel won't stay attached to the unit. Three emails and two calls to Dyson proved useless. What a waste. I think an expensive vacuum should last longer than that and it would have if it had been made with quality materials. I won't make the mistake of buying cheap plastic crap like that again.

Do not buy a Dyson! We live in Boulder, Colorado and purchased a Dyson. Our house has oak floors with large area rugs. Two of our rugs were hand woven in Ireland and are very sturdy! The Dyson brushes are so harsh that the canister was full of the wool from these rugs! If you have nice rugs, do not buy a Dyson!

I got a new Dyson DC24 Animal in March 2012. This was the vacuum Dyson recommended for my RV with a small area to clean. The beater bar broke on it in May 2012 and damaged my carpet. I called Dyson and they walked me through their "easy fix." It did not fix it. I sent pictures as requested by Dyson for their "engineers to look at". On another email a few weeks later, I sent extra pictures to Alexandra at Dyson as requested in that email, "for the engineers to see" again. I got a letter the next day from Dyson, to my address in San Diego saying the engineers said there was nothing wrong with it. Really, the bar won't move or work. It is broken!

Dyson Digital Slim - The product was good for about a month. After that, the vacuum simply cuts out in the middle of use. All recommended maintenance has been performed but it still breaks down.

We bought our DC 26 in December of 2011. We have been using it and had believed that it was cleaning our floors. In February 2013, my mother brought over a Bissel lightweight vacuum that when she bought it, the price was about $30. We vacuumed with the Dyson then with the cheap Bissel. We got out a ton more dirt and dust with the Bissel. I called Dyson and was told that that vacuum was for small rooms only and this was the reason it did not clean. We only vacuumed a 12x12 room! The vacuum states "for all floor types." Clearly, this is not the case and yet Dyson will do nothing about it.

I have a Dyson DC41. It broke after 6 months. Dyson had me take it to some hole in the wall repair station. My DC41 sat there for over a month. When I complained to Dyson, they had me ship it to their warranty station in Southern CA. I had it back in about 10 days. The DC41 is now spitting out screws. I called Dyson. Dyson told me I had to ship it back to their warranty station. I told Dyson I wanted a new DC41. They said they couldn't replace it. Only their warranty station could do that. Don't buy Dyson. Service stinks!

I got a DC24 Animal in March 2012. It broke in May and I still don't have it back. I called Dyson and they walked me through their "easy fix." It did not fix it. I sent pics as requested and the same day, I sent extra pics to Alexandra at Dyson. I got a letter in San Diego saying the engineers said there was nothing wrong with it. It is broken. The beater bar doesn't work and suction is bad. What do they think? Consumers are dumb? How did I get a letter from Chicago to San Diego the same day? I didn't. It was posted 5 days before they asked for pics of the broken beater bar, so they lied again. I had to threaten lawsuits against them to take the vacuum for service. I sent it in on December 16, 2012.

I received the DC 35 for a gift in December of 2011. In February, it cut off constantly. I called and was sent a replacement part which had nothing to do with the problem. I constantly called, was frustrated and always asked for a supervisor but was told they were unavailable or they would call back. Never happened. I continuously asked for a refund to no avail. Finally, in December of 2012, I sent the entire vacuum including all replacement parts back to Dyson. They fixed the problem they said. No, they simply sent the original back to me. I called again, waited 30 minutes for a supervisor and told her I wanted a refund and she said that time was expired. She said I had always asked for a refund and she said it didn't count because I never said it to a supervisor. She did offer to sell me the new improved version of what I had for a discount.

On 27 Dec. 12, I rang to change the appointment. Beth answered the phone in Customer Services. She asked me my name and I asked her a simple question as to how she was going to spell it. She ignored me totally. I was to say to her that ignoring people is not acceptable and before I finished, she deliberately hung up on me. Had it been an accidental disconnection, she would have rung back but did not. Talk about rude and insulting, is this Sir James Dyson's idea of customer service and courtesy?

We purchased an expensive Dyson vac, and when we moved to a new house with thicker carpet, we could not push it over the new carpet. We called Dyson and were told to take the gasket off the bottom. That did not help. We sent a letter, and they never responded! We had to buy a different vac for our new carpet, and now the Dyson sits in a closet - we can't use it. Literally, it's a real drag! You'd think they would have an adjustment for raising and lowering the height of the vac for carpet and flooring.

Don't ever purchase a Dyson vacuum. I purchased it in 2011 and it is now at the repair center for the fourth time. I called (11/17/12) for status on repairs and Colorado service center can't find it! UPS shows delivery on 11/08/12. Horrible Customer Service, arrogant, demeaning and zero "make happen" attitude. I have purchased much less expensive vacuum cleaners with little to no issues. The experience with Dyson has been tortuous.

I purchased the Dyson Animal Vacuum through the shopping channel in late August 2012. I started using the vacuum cleaner in late September and encountered difficulty with it every time I used it, which was frequently. It either clogged, lacked suction, etc. I spent more time trying to figure out why it wasn't working then vacuuming. In sheer frustration, I called their helpline only to discover I had received a defected vacuum cleaner - after only 6 weeks of use. I had no return option, only to send it to their repair center. What an inconvenience. Now without a vacuum for who knows how long, what do they expect their customers to do? I will be telling everyone I know not to purchase a Dyson.

It's been 3 weeks since my vacuum was sent out to be repaired. It was sent to a Sears repair service. I have been jerked along now for a week, telling me it's been fixed (beater brush and belt) and is in "transit." Dyson repair customer service tech informed me that the staff who works for Dyson never uses Sears because of their bad reputation and how long it takes them to get the job done. How cool is Brent, they should fire his ** for telling one of their customers this. I could have gone out and bought a cheap vacuum a few years back and just thrown it away at this point and bought a new one. Instead, I bought a $500.00 vacuum expecting it to be superior to other vacuums on the market. I love the vacuum but will never purchase anything else from Dyson again, just because of the experience I am receiving now with them.

Dyson Vacuums are over-priced, over-marketed pieces of flimsy plastic junk! They destroy carpets. They void most carpet warranties and many of them are made of flimsy plastic. I purchased a Dyson DC41 Animal Vacuum in July for $600. Less than three months later after very light use, a frail and thin part of the base plate broke and gouged tears in my carpet, several feet long. I contacted Dyson and told them about how the vacuum damaged my carpet and they had me send in photos of the damage and the bottom of the vacuum.

I called the warranty division. They sent a new battery and charger, said it would solve the problem. It did not. I called again, they said it was the body and would send a new one. It never came. I called again. They said it was in transit still, 2 weeks later. I waited, it never came. I called again. They said they would send another one. It never came. I called again, they said it was in transit, same story, it never came. I called again and asked if they could send it a different way like the battery. He said, "Let me ask my supervisor."

I purchased my DC 24 vacuum cleaner in Dec 2009. It worked beautifully. I don't really use it on a daily basis; I would say maybe once every three months or so when I vacuum sofas, lamp shades and hard to reach corners as well as tile floors throughout the house. The brush stopped functioning and I called 1800 number listed on the operating manual. The wait was not too long and the person helping me was helpful. After we went through some steps, the brush started to work. I noticed a few days later that the vacuum stopped suction. I did everything I can to make it work properly. I even cleaned the filters and looked for blockages as stated on the manual. It does not turn on at all. It is still in good shape, almost brand new. I even went through the same steps again as a Dyson representative walked me through. What do I do now? This machine is expensive and I don't want to just give up on it. Do I mail it back to Dyson? Do I get a replacement? Please help!

I bought my Dyson DC23 in Dec 2011. The brush head stopped working after 4 months. I went through all the c/s suggestions then they sent me to a repair shop. It could not be repaired so Dyson sent a replacement. It is failing again and the warranty is expired. I have just spent 2 hours taking as much of it apart as I can and cleaning it. This is the most disgusting design for a vacuum and I will never own one again. I was not able to get it to work any better. From now on, I will happily change vacuum bags.

I've had my Dyson Animal for two years. The suction is fantastic and I like that part about it. What totally sucks is the hose usage and the floor attachments. This was poorly designed. I complained to Dyson and they said the hose would eventually stretch out but when for crying out loud. It wants to compress itself into the original length and it sucks to pull the machine backwards to use this feature. It tips over constantly because it's being pulled at an awkward angle. I wish I had bought the canister model. I sure wouldn't recommend the upright.

We had our first problem with our DC23 Dyson vacuum just one week after its purchase. The beater brush stopped working. After putting me through a two-hour ordeal on the phone, Dyson sent us another. It is now four months with the new brush and it has stopped working as well. This vacuum is a piece of junk. Do not buy a Dyson. This is our second one. Previously, we had an upright that fell apart after just two years. We purchased it from Overstock.com and we just figured - that is what we get for buying refurbished. We bought the DC23 new and it's a hunk of junk also. Do not believe the hype. You spend more time cleaning the device and solving problems than you do in using it.

I have had problems with our expensive Dyson vacuum since we purchased it. It stops after vacuuming for 10 minutes, has no power and the roller on the floor attachment does not work. My husband spent hours taking it apart and trying to obey the various people on the hotline, to no avail. No one could help. Never buy this vacuum!

I bought a Dyson handheld battery-operated vacuum. The brush spinner, which is activated to pick up particles, stops frequently during operation despite being fully charged. The battery that’s charged by the power supply has a very short charge maintenance life and can only do 2 rooms without recharge being required. Add to that the frequent stopping of the brush attached to the pick up cylinder and the cost of the unit $400. Don’t buy it.

My belt worn out and I need a new one. I called from work and they will not send me a new belt without the serial number. I got the serial number and I am now told I don't know how to read. The number I gave them is correct, yet Dyson tells me it can't be. I was told I must be reading the wrong serial number. I asked how many serial numbers there are on a DC17. He said one. How can I read the wrong serial number if there is only one? Their customer service is the worst I have ever experienced. I would never buy another or recommend others to buy one of their products. I will tell anyone who will listen to my story.

I purchased a Dyson DC35 in January 2012, and it has been malfunctioning ever since. The motor has been replaced, and it still is not working. I should have known this was a problem when I contacted the company regarding the motor to find out that it was out of stock. Many others must have been experiencing the same problem. I spent the large sum of money on this vacuum, hoping that I would not have to deal with this type of issue. I guess I was wrong.

My Dyson vacuum needed a new motor. Luckily, it was still under warranty, so I took it to the closest warranty repair shop. I dropped it off in the beginning of January 2012, and just got it back the last week of June 2012, almost 7 months later! Dyson sent the repair shop the wrong motor 4 times, and it took 3 months for them to even send the first wrong motor. I cannot believe how long it took to get the correct motor. We were lucky that the shop (no relation to Dyson) eventually let us use a nice loaner vacuum for free until we got ours back. Even though I love my vacuum, I don't plan to buy a Dyson in the future because of the horrible service.

I purchased a D35 in March 2012. The first week the battery charger failed and I returned it to the store for a replacement vacuum. One month later, the main unit failed and it won't work. I called Dyson and they told me the main unit was on "back-order", but it should be in by May 30. Now, I called Dyson today and they tell me that they cannot confirm when the part will be in. The representative was extremely rude and constantly talked over me and argued. Now, I am told that hopefully I should receive the part by the end of June, making it almost 2 months without being able to use this $300 vacuum.

I purchased the Dyson DC25 to use in a new home, under construction, at Sears when we were purchasing our appliances in late Nov. 2011. We moved into our home 1st of April, pulled out the Dyson DC25 at our new home, started trying to use the attachments with this horrible hose that pulls back and almost broke my Kholer glass shower doors, beat my cabinet up, and then it tilted and hit my new toilet. What a disgusting affair. I have contacted them asking that they send a different hose that would work. I have done all their suggestions, pulled and pulled the hose by the two of us and wrapped it around the vacuum when not in use, but nothing works. I believe they need to step up to the plate and admit their mistake. All it would take is a new hose and it would work great. Bad.

My less than 4-month old DC41 vacuum that was only used once a week on hardwood floors and low pile area rugs stopped working today. When I called customer service, I was first offered a part for me to replace. When I explained that I was not comfortable with this, I was then told I would have to send it out for repairs and would be without my $700 vacuum for 7-10 days. I was then told by their customer service representative to take it back to the store where I purchased it and lie and tell them that I wasn't happy with it, not that it wasn't working. I have never been told by anyone before that the best solution is a lie. He then transferred me after keeping me on hold for 20 minutes to a woman who told me that she would document my complaint about him. There was nothing about my vacuum.

My 2-year old Dyson power button would not stay on, service warranty through Sears. They replaced the roller and after 2 weeks, I was able to pick it up. At home, it still did not work. The button still would not stay on. Dyson had me ship it to their regional repair facility, it should take 2 weeks. I am now on week 8 without a vacuum. I have been told by a number of lack of customer service reps that my vacuum should be ready next week. I should receive it on Friday, Monday latest. I called on Tuesday, one more week please. Finally, my vacuum is ready. It will be shipped out on Tuesday. 4 days to receive. I called today, Monday, and it will be shipped on Thursday. I should receive it on Wednesday. My next vacuum will be an Oreck.

I bought the Dyson year 2011 ds17. When I bought, it works great and very strong. Within a year passed, the vacuum begins getting weak as in loss of suction. When I pulled the handle to vacuum the stairs, it won't suck it. I can still see the trash on my stairs. The company said it will never loss suction, well it's not true. After using for a year, it lost its suction. I will not purchase another Dyson again.

One of the other comments said it best: "I have a $500 brand new Dyson D28 vacuum that I can't use". Except in my case, the D28 has been sitting at the warranty repair shop for a month awaiting a new motor. The vacuum was purchased in November 2011. The clip that attaches the handle to the hose broke within six weeks and Dyson had to ship a new hose. The hose took 3 weeks to arrive. Three weeks later, the motor died and I haven't had my vacuum since.

I have spent several weeks trying to get my vacuum fixed due to Dyson's policy regarding "select repair centers". Even though the vacuum is still under warranty, I just wanted it fixed by a reputable, near by, vacuum repair shop. Apparently, Dyson will not contract with them because they don't have enough volume. This shop has an impeccable reputation but why should Dyson care about good customer service and the act of actually getting a vacuum fixed without hassles. Dyson would not even sell this shop the minor part that was needed. So I had to go get my vacuum and start all over.

I recently bought a $700 silk shag area rug. I vacuumed my carpet a couple of times with D28 and to my dismay, I noticed that the vacuum had destroyed my carpet and completely matted the rug. I contacted Dyson about the carpet and the fact that my one-year old handheld vacuum has also stopped working. Dyson gave a runaround in which I talked to multiple customer service agents who gave me conflicting information. After numerous weeks, Dyson told me that there is nothing they could do. They informed me I was lucky my handheld lasted a year, and the vacuum should not have been used on the carpet. I will never buy another Dyson product.

I love my Dyson canister model. The suction is amazing; however, the hose is a lot to be desired. I find when I am vacuuming the hose will crimp and cut off the suction. Also, when it comes to vacuuming objects, the handle and hoe are too stiff and short to maneuver.

I cannot use the hose to do any upholstery work.The hose is too tight/stiff and neither myself nor my young neighbor are able use this function which we need with a vacuum. I called customer service several times. Same response every time that the hose will get more flexible with use. Wrong! Does anyone know if I can get an aftermarket hose attachment?

My Dyson handheld vacuum stopped working. My husband and I contacted Dyson to report the issue and have the problem resolved. (The item is under warranty.) We have spoken to Dyson customer service 4 or 5 times, and the matter is still not resolved. Every customer service agent tells a different story and is unwilling to escalate the problem to a higher level. When I asked one representative for corporate information, so I could complain about her ability to resolve the issue, she let me know that "no one is running the company" but that I could contact the legal department. But she would not provide me with a phone number or address.

This company has hands down the worst customer service I have ever experienced. I tried to get a fairly new DC 31 fixed. Instead of sending a new device, they sent parts, after two months nothing has worked and they will not simply replace the unit. They gave me instructions to send back the parts through UPS. Instead of issuing a call tag, they sent me to a UPS office that told me they were never authorized by Dyson to ship anything back. I should have just thrown it in the street! Do not buy from this company!

My Dyson dc25 is the worst purchase I have ever made. I bought it 18 months ago. It has been returned three times to get fixed and I still have the same problem. The brushes constantly stop spinning. I guess I have to return it again for another three weeks. I have a 500-dollar vacuum that looks brand new, but just doesn't work.

I have had my Dyson DC17 animal vacuum for 5 years. The only problem I had was with the canister, and it was a defect that was replaced. It still works great, and I have a German Shepherd that the only thing the dog hair doesn't stick to, is her. I use this at least every other day, for quick clean ups, and once a week for a good vacuum. I will buy another one when the time comes.

I bought this because everyone who owns an upright loves them. I have back trouble so I wanted a light weight canister that didn't take up a lot of room and that I could carry if I had to to do the stairs. I bought it because the sales person said it works very well on carpet and picks up dog hair. Ha! I wish I returned it after the first use. Now, months later, I hate it even more and it just stopped working. It is a waste of money, I could have bought 3 and they would have worked better. I wish I could return it and get my money back. I am so frustrated because it was so expensive, so I can't afford a new one and now, I'm back to where I started. Having to lug my other canister (that works great but heavy) up and down the stairs with my bad back. Any help or ideas would be grateful.

I ordered my hand held Dyson probably 4 months ago and I have not been satisfied with the suction. I like the weight of it but just no power and have really used it very little. Then yesterday, it quite runs completely. So I was wondering what the next step to do is. I believe I gave around $169 for it. If necessary, I can look it up on my charge card.

I have had nothing but problems with my Dyson DC25. I've had it for 3 years, and I have had to replace numerous parts. It is made of cheap plastic, and parts constantly break. I've had to replace parts for the handheld part, and now, the hose clips have also broken. The handheld part is also extremely difficult to use, as you must bend over constantly.

My Dyson dc28 has been in the repair shop for 2 months. I bought it 4 months ago. The Dyson company said if this authorized repair shop can't fix it, send it to them for repair. Its sounds like it might not get fixed for a very long time. I asked a about a lemon rule, they said they don't have one. They will just keep trying to fix it until it is out of warranty.

I have been the proud owner of 5 different Dysons and have been very happy. However, I purchased the new Dyson dc24. It is without doubt the worst hoover I have ever had. I phoned Dyson and they said maybe you should have bought a different Dyson. Not a good response. I bought it because it would be lighter; however, I did not realize that the suction power would be far less the tool such as they are not good at all. So to anyone thinking of this machine, think twice. I really feel let down by this machine.