Dyson Vacuums Reviews

It's not that great working or picking up debris from floor or cleaning it out after use. For the expensive price don't know if would purchase it again. Would look at other makes and read up customer comments.

The cost to get a Dyson is astronomical but long lasting and great performance. I would like to see better thought put into being able to do stairs, upholstery, under the fridge. It's easy enough to roll around. It does leave marks on my furniture and cabinet edges where it bumps them as I use it. There are a couple of tubes I can't clear out or clean out. I'd like better accessibility to all tubes in case they are clogged or soiled. I love the unit but the price makes me consider something else next time I need one.

Dyson vac brush broke. Dyson was kind enough to send a "free" brush, despite the fact that the warranty I purchased did not cover the brush. The first one arrived within 2 weeks. Wrong brush. "Just go to UPS store and return it. We'll send you a new one." Sent me a new one, but still the wrong one: Just go to UPS and return brush wait for a new one. By the time that one came in, I had a new problem- vac won't start at all. Waited two more weeks, got a new charger... didn't do a thing!!! "NO worries," says Dyson, "Just return that one to UPS store, we'll send you a new one." Are you kidding me? Dyson's solution this time: go back to UPS (they know me by name now) return the entire unit, wait 7-10 business days, they'll look at it and let me know what's wrong with it. Who's idea of expert customer service is this? Worse part... on all 4 occasions there wasn't a single supervisor "available" to talk to me. This is NOT good customer service.

DC59 Cordless Vacuum. I was experiencing issues so I took it to a independent repair center. Older fellow advised it was the battery and these units are known for this. Call Dyson - they say it's the filter. Order a new filter for $40. Get the new filter and guess what - SAME PROBLEM. Call Dyson back. They can get me a new battery in a month for $120. INSANE! The vacuum is out of warranty but barely used. I have cordless drill batteries I have used for years that still run. Customer service person was so flippant. "Thanks for calling". Note - I put my name to be called back for a survey and surprise, surprise...no call. Don't want our survey numbers to look bad. I DO NOT RECOMMEND THIS VACUUM. Good-bye Dyson!

I have a DC44. It picks up dust, but not a piece of rice. The dust container is difficult to empty and the roller is almost impossible to extract and clean. My Swiffer vacuum works just as well for floor cleaning.

I do love the suction on this vacuum, the only negative issue is the hose. It doesn't want to stretch out when you try to expand it. I have pinched my finger more than once on this hose but other than that works great compared to my Miele & Electrolux!

Dyson is a poor choice in vacuum cleaners. Dyson- Too expensive but worse than that for dust mites, bacteria, mold, fungus, and allergens. Dyson, never again! After you empty the canister and remove it to expose the cyclonic unit you'll notice behind the screen which wraps around the outside below the cyclonic head is trapped dust, dirt, bacteria, allergens and more. Now take the unit tap it/shake it over the sink or toilet and prepare to be amazed and disgusted. Dyson cautions against using water or liquid cleaners (disinfectants). If you can't use water or a liquid cleaner you are leaving a hotbed of dust, dust mites, mold, allergens, and bacteria.

We have had a Dyson DC33 for about 5 years. While it is a bit heavy for use on stairs, it works great on floors, rugs, and carpets. The bagless feature is outstanding! So easy to empty, and it is amazing how much dirt, dog hair, dust, etc is sucked into the container. All the pieces easily snap together, and the overall unit is extremely sturdy. It is the best vacuum we have ever had, and we've had many of the other brands.

Had to send back for repair, would not work even after cleaning all filters, etc. It is very good when it works and very bad when it does not. Clogs easily also, not worth the high price.

Dyson Stick has Constant power right until the battery dies. We use it daily around the kitchen and bathrooms in particular. Even on our low-level loop carpet.

The Dyson stick vacuum is by far the best vacuum I have ever used. It is very powerful and it is cordless which makes it very convenient. I use the Dyson stick vacuum on a daily basis.

Best quality, most hardy vacuum in the world. Powerful suction quality parts. The Dyson is worthy to be called a Vacuum... I look forward to vacuum.

Purchased a Dyson, because of the reviews. I hate it, worse vacuum cleaner ever!! Wish I had my money back. Have a Shark that runs circles around the Dyson.

Dyson Animal, bought 6 to 7 years ago. Didn't like it when we bought it (wife's pick and I do all the vacuuming). Dirty filthy container, have to take it apart to get all the fuzzy dust out. Filter is washable but clogs in a heartbeat. Can't go to Lowe's, Walmart, Home Depot or anywhere to get parts (like belts or new filter). Have to be ordered through Dyson (totally stupid). Attachments came with it but wife lost them and they cost an arm and a leg and your first born to buy replacements. Save your money, they are way overrated.

I appreciate that I don't have to buy bags for this, the filter is easy to clean once you find it, and that it is compact. However, I do not like the hose connection figuration so that one pulls the canister with the hose as it is.

The Dyson is a great vacuum especially if you have pets. It has great suction and like the cup to empty instead of a bag saves you money. I feel the price was a lot but for the experience with Dyson I have had it for years. I wish my model was lighter but love the fact that you can vacuum stairs with long wand.

As a dog owner, 2 German Shepherds, we constantly have tumbleweeds blowing across our tile floor downstairs. Our second floor is carpet, which hides a lot of dog hair. We were tired of buying bags for our Kenmore and wanted a newer canister made for pets. The Dyson DC39 was the ticket. Powerful, no bags and easy to store. Interesting test was we vacuumed the entire upstairs with the Kenmore, and bag was 1/4 full. We followed up with the Dyson and had to empty the dirt holder 3 times. Pretty gross what was being left behind after we thought of carpet was clean from the Kenmore.

Best vacuum I have ever used. The suction power is great, it never diminishes. You can hear it working and see everything it picks up. I also like how easy it is to dump the dirt contents, and the washable filters.

Although I initially thought my Dyson was a bit TOO expensive, I now believe it was worth every penny. I have had it for five years and although I occasionally have a problem with it, it hasn't been anything I haven't been able to fix myself. Seriously. I can take that thing apart and put it back together without using tools other than my two hands. That's one of the things I love about it. Sometimes I still wish I had waited for a better sale price but overall, I am still happy with the purchase.

The Dyson vacuum is heavy, cumbersome and stiff. The retractable suction hose is stiff and hard to extend and for the price doesn't do much better than vacuums for one half or a third of the price. I keep lending it out to people hoping it will die soon and I can justify buying something else.

I had an older model and it died after five years. It was a little too heavy for me also. Otherwise, it was good but it should have lasted longer. Company said there was no warranty after five years.

I love it, Dyson does its job better than the other competitors. Deep cleans your carpet leaving nothing behind. It's great for picking up pet hair. I wouldn't have any other vacuum!

Great vacuum... but noisy and jams easily. The cord handling is awkward. I like the bin emptying mechanism... no bags are needed. Awkward to use as a non upright.

There were quite a few times that I would have to hold the button in for the duration of vacuuming because the Dyson vacuum would not stay on. Still, there are other times that I would have no problem.

The Dyson was very good, then the end of its warranty came. Then it stopped working. The plug from the handle unit to the powerhead broke and when we checked into replacing it the cost would have been about half the cost of what it originally cost. So we have an expensive paperweight, we replaced it with a cheaper brand and are very happy with it.

Dyson is a trusted name in vacuums and I own the "Animal" by Dyson. It does OK from floor to carpet and you don't have to change a setting. I never run over or ruin the cord, like I do on my newer vac, which is not a Dyson. The "Animal" has been a good vacuum, but it is heavy and cumbersome.

Dyson does work well and gets the deep down dirt out of the carpets. We have animals and it keeps up with the hair. It is a high quality machine, most of our other vacuums died quickly.

Years ago I remember a friend raving about her Dyson and I remember thinking, "Yeah, right... it's just a vacuum!" However after seeing a demo at Costco we took the plunge and purchased a Dyson and could not be happier! In fact, My husband now has one in the garage and I have both the cordless and Big Ball vac inside our home. Very good products.

Extension wand was made of cheap plastic and broke on first use but replacement part from Dyson was expedited and covered under warranty which was easy to use (and an added bonus in claiming process provided by Costco if purchased there).

It is the swivel kind hard to maneuver because it turns on its own. I need to use two hands. Also had problems with suction, had to have it fixed, less than a year old.

This vacuum is compact, with all attachments and hose built on-board. It is so convenient, and the suction is very powerful. There are no bags, and it is very easy to dump the dirt and keep going. We are very happy with our purchase. It is expensive, but we purchased it on sale at Kohl’s, with coupons, so the price was reasonable. We have had it for four years and it is still going strong.

We have a very long-haired dog and I don't believe my Dyson sucked it up and better than my Hoover. Certainly not enough to justify the difference in price.

I went to use my Dyson (DC33) this morning and when I plugged it in to the outlet sparks and smoke came out and my outlet is now black. I tried to plug it in to a different electrical outlet and it is not turning on. I immediately called Dyson customer service and was told I could take it to a repair shop but I would be responsible for the bill or they could give me 20% off of a new machine. I paid nearly 500.00 for this vacuum and would expect it to last longer than 5 years. Very disappointed with Dyson and I will not be purchasing another one.

I’ve just tried to change the battery on my new Dyson… And it was a complete nightmare!! Firstly I had to buy a screwdriver that fits the small screw!! Why the screws? The second screw was so tight. I still haven't got it out!! Why have they put screws in this… The previous design for changing the battery (no screws) was just fine. Can anyone please explain why they’ve added in this new design difficulty?

My Dyson DC 41 had a bearing that seized and I contacted Dyson for the replacement part. I sent a picture of the exact part I needed. They tried to get me to return vacuum for 20% off retail price for a new vacuum. After 4th email, they told me what I knew from the beginning and said I needed the cleaner head and I would need to call in to order since not able to purchase online. This is a standard part and often needs replaced to make vacuum perform well. Not available to order online?? SMH! Anyway, said it could be purchased for 111.99 before taxes and shipping. I found same part on Amazon for $83. Customer service was not helpful at all. My suggestion is to research your problem online and order from Amazon. Skipping their poor customer service will save you a lot of time & hassle! I will not purchase a Dyson in the future simply because their customer service is horrible!

I just got off the phone with Stacy at Dyson, he listened to my problem, told me how it was his job to make sure I was completely satisfied with my product, streamlined the repair process and told me that if the repair didn't fix the problem that they would replace my vacuum cleaner. As he listened to me, it became clear to him that what I really needed was a new vacuum cleaner. He gave me an exchange number to give to UPS, instructed me to get a tracking number from them and let me know a new vacuum cleaner would be on the way as soon as I called back and gave them the tracking number which is EXACTLY what happened. Effortless, gracious customer service. Would recommend again and again.

I am experiencing the worst customer service I have had. Dyson had me at Hello in 2010 with my first vacuum purchase. They lost me forever. The customer service was excellent back then. I purchased another vacuum about 9 months ago and it was shipped to me defective. It blows debris to the left so I have to vacuum left to right just to keep from chasing too much debris. It also blew hot air on my feet and it is really hot and burns your skin when in sandals. I most often pick up debris as I run over it about 6 times and give up.

I have been waiting for a month for a replacement vacuum. Every time I call I get the same story. It is going to be sent. It only lasted 15 months. If you need warranty work you should just throw the thing away.

Purchased a Cinetic big ball animal. We had an early model Dyson that finally bit the dust so we bought this on their website. Worst decision. Pros, Suction (when it’s not clogged). Cons, Constantly gets clogged and you have to take it all apart to figure out where it’s clogged. If you bend the hose even a little while using the wand to clean stairs or couches, it stops sucking. For some reason, it won’t stay upright unless you use a lot of force to get it to lock in the upright position. You cannot roll the vacuum on the back wheels because the head automatically drops to the floor. This is a design issue and was told it’s not meant to be wheeled, which means you have to carry this monstrosity around and it’s very heavy.

I purchased 2 Dyson air purifiers in October 2017 hoping to reduce the amount of dust in the air. To begin with I was overcharged by $212 which I had to go through PayPal to get corrected because Dyson's system did not send the correct amount to be billed to my account. I opened one and was not happy with the performance so I opted to return the one unopened. I called and got the return started no problem and took the package to a UPS Store at their direction on November 13th. It arrived at their facility on Nov 15th. I did not receive an email from them acknowledging the receipt of the package until Nov 29th which stated it could take up to 30 days for the return to process. Mind you this package was unopened and still in the plastic wrap it came with.

We purchased this Dyson and had a few issues within the 5 year warranty, Dyson did spend quite a bit of time troubleshooting, we had to send photos of the issues we had. A few times during the warranty they replaced parts after quite a bit of time on the phone with them. We are 1 year out of warranty and the material is brittle and broke so that the vacuum is no longer usable. Warranty is up and we have no recourse but to pay to ship it to a repair center, pay to have it repaired and pay to have it shipped back. So if you want a 600 dollar vacuum that will not last much beyond its warranty this one is for you. For us we are looking at other brands that have a longer warranty for the alike price.

I've sent over 15 emails to Dyson customer service to have a vacuum repaired under warranty. They usually respond within 4 or 5 days only to ask the same questions that I answered in my previous email. Beware... If you buy one of their overpriced products you better hope you do not ever need their customer service to help you with a repair or replacement. By the way I'm still waiting for another reply... They will probably ask me for the serial number AGAIN!

I purchase a Dyson Animal 11 months ago and the brush in the bottom assembly stopped spinning due to a cracked plastic part. I called customer service for 3 weeks (the average wait time to be connected to an agent was about 45 minutes) before I was offered a solution, finally I was told my part was available and will be expressed shipped to me. After a week and a half and no part arriving I called customer service back. This time I was told the part was never available and has been discontinued and there is nothing they can do to repair my 11-month-old vacuum that comes with a 5-year warranty. So I asked what can they do about a $560.00 dollar vacuum that I bought 11 months ago that is broken and comes with a 5-year warranty. I was told nothing can be done and they are sorry. Wow! Stay away from Dyson products!

I moved recently to a house with wood floors, and have been trying since 11/15 to order a soft head for my Dyson D7 Motorhead. At first it was ordered, but later determined the representative had ordered the wrong part. There's no stock of the correct part, and no forecast of when it might be available. One representative told me they only focus putting the soft heads on vacuums for new customers, so I guess current customers don't matter. But worse, my D7 stopped charging on 12/5. It took about 3 weeks to send a new charger (with no status available online or in speaking to representatives during that time - one person told me it will "come when it comes").

The beater head axle broke under normal use requiring replacement of the entire beater head. Months later the canister simply fell off of the vacuum, and the cheap plastic locking mechanism broke. Then the flexible hosing simply started coming apart. This is ridiculous for a vacuum costing almost $600. The plastic isn't even glass fiber reinforced. It's cheap and brittle. The new beater head has a channel behind the brush intended to increase the vacuum pressure, but it promotes clogging and has to be completely cleaned out every one or two uses (depending on humidity). Dyson did a few things right. It does pick up pet hair relatively well, but with parts continually breaking under normal use, it would appear that Dyson is laughing all of the way to the bank with every vacuum sold. This is truly an insult to the consumer and there is no legitimate excuse for such a poorly designed, and poorly constructed machine in this price range.

I placed my order through the Dyson website on 11/24/17 because the promotion they were advertising said free shipping AND 3 free accessories. After checking other places to purchase the same Dyson model, the Dyson website offered a much better deal from a financial point of view. My vacuum cleaner (Dyson Ball Multi Floor 2) arrived within a week and I absolutely love it! No complaints so far on the vacuum itself.

I ordered a refurbished machine. It was dirty, damaged and not up to factory specs. I returned it with the expectation of a turnaround time about one week. A month later still no return machine when I called I got excuses about their printer printing for shipping labels. But mine was not shipped yet. I was misled into see the incompetence due to lack of training and or lack of concern for their customers. After 30 days I was promised a refund but who knows. Maybe I'll get a refund. I expect to be contacting my credit card company.

Bought a Dyson 44 from Currys for the house. Took back twice. Would not help. Very unhelpful. Called Dyson which took 25 minutes to answer. They were no help. They said it was for a car. That should have been explained when purchased. So sorry Dyson. Been back to a Henry. They never let you down. I only want people to know about Dyson. I would like you to post this then I will post on Facebook. Thank you for a waste of money your pat.

Dyson President Should Be Ashamed. Dyson illegally stole money by charging me TWICE for the same unit and lied & denied repeatedly that they had done so. Horrible hold time just to get through to a representative. Falsely advertise that they will respond your email in two hours which they have failed to respond to each of the 50 emails that I have sent them. Do not purchase from their website at all cost no matter how attractive the discount.

Ordered on November 30th and still waiting for 3 free accessory tools to be shipped. Emails are responded days later with no answers (shipment pending). The lack of service and operations expertise is unbelievable. It is like they lack a computer system that supports them on order entry and shipment. It appears nobody in customer service can tell you about an order. I would stay away from this company.

I'm 6 feet tall and 220 lbs and I can barely push this thing across the carpet. So unless I get a lil positive feedback I will be returning to the store tomorrow morning. This thing does suck really good but my wife is 100 lbs and can't move it without struggling.

I have ordered my vacuum on Cyber Monday, my money was withdrawn right away. And almost a month later I still have no vacuum! I’ve called so many times and waited to talk to someone. I was told many times it was arriving on a certain date and it still is not here. I received two tracking number and none on the worked. Last time I called I was told they will send out a new vacuum because they could not find my order and told me it will arrive by Friday January 22, I still have no vacuum and no Christmas gift for my mom!

I purchased a Dyson refurbished vacuum back in October through Zulily. Reviews of the refurbished models are mostly positive so I decided to try it. I received the vacuum and the back of the handle was missing so I could not use it since the hose would not stay up. I called Zulily, which told me to contact Dyson because of the Dyson warranty. Dyson had me ship the vacuum back (they paid for shipping) and they added the missing part. When I got the vacuum back, the suction did not work properly. I called Zulily and asked for a refund. Zulily refused to give me a refund because they said it was under the Dyson warranty. I contacted Dyson and they told me to ship the machine back to them a second time so they could send me a different machine. I sent it back to them, and I did not hear from them.

This is my first experience with Dyson. I bought Direct. That was the biggest mistake. Said two day shipping and I expected this. Even during the holidays I've had: Wayfair, Walmart, Amazon etc all 2 day shipping completely honored. Even if they didn't it was one or two days and it was at least shipped. I'm moving soon. Next week in fact. They couldn't honor the shipping. Heck, they can't even ship it within a week let alone 2 days. I emailed several times. Called to even update the address. They assured me it would ship within 24 hours. No one called back. No one will answer emails. You literally cannot reach these people and if you do they lie to you. They haven't shipped yet but can't change the address or cancel the order.

Order a stick vacuum for a Christmas gift on 12/13/2017. Was pleased to see that I could add 3 supplemental "tools" and 2 day shipping for no additional money. I did think it strange that Dyson makes a point of telling you that you may not cancel the order once placed (although they do say that you may return the product if not satisfied).

I have a Dyson animal vacuum and it is great. I needed a new bin assembly and ordered the wrong one. I couldn’t get through by phone due to “high call volume“ and tried emailing going back and forth over a week. Asking to exchange wrong one for right one. Was told by last email I got my order and that rep has 40/40 vision from eating carrots? Still no way to exchange the part.

Summary: Do not ever, ever buy a Dyson product through their website. My experience: I made a purchase of a vacuum cleaner on the Dyson website, and even though I was going through my preferred airline's online shopping mall so I could earn almost 1K air miles, the order was still being made directly on dyson.com. The order went through and the money was quickly frozen on my credit card as a pending purchase. Then I received an email later that evening saying that the order had been canceled by Dyson, and if I thought the cancellation was made in error (it was) I should call their 800 number.

I made several attempts to contact customer support through E--Mail. I have not had one reply to my request. All I asked is if there was a way to reduce the suction on the vacuum so that it would not push so hard on dense carpet.

I have a Dyson ball vacuum, I have had it for a couple months, but that's all I will get out of it. First the attachment part stopped working. Next the power button broke. So to turn on and off I would just plug it in and out. Then yesterday the final devastation, the belt literally MELTED through the side of the vacuum! There is now a big hole next to the brush, so even if I fixed it; everything would fly out the melted plastic hole. For a $400 vacuum I expected more...

I purchased the V6 absolute cordless vacuum on 24th of November with 2 days expedited option. I received the tracking number on Dec 1. The status is ready for UPS. I contacted them and they said they will escalate and get back to me within 3 days. I received new tracking number with status “Voided” via automated system generated mail. Other than this I didn't hear anything. I sent them new email requesting refund on 13th Dec, they replied on 15th and said my order is being processed with new tracking number. I checked and found that was same number I received before which is status “Voided”.

We purchased this vacuum in 2014 after owning and liking the DC15. The DC41 weighs less than the previous vacuum (an important reason for the purchase) and it proved to clean very well. That is the end of the positives of this vacuum. Under warranty the canister was replaced 3 times, for the release button breaking. The stationary side of the ball fell off and was repaired, one of the small wheels the vacuum stands on while upright broke off and was replaced, the cleaner head was replaced because only one side of the brush was turning. Now at three years into the five year warranty there is a small wheel in the cleaner head has begun to come apart and will not roll properly. This makes the vacuum difficult to push or turn and causes it to mark up our hardwood floors.

I want to review My vacuum at this point however since I cannot seem to get it delivered or an expected delivery date I guess that will have to wait. In fact I wish someone could tell me how to cancel my order. I have been waiting a week on my "free 2 day delivery if you order from dyson.com" instead of purchasing in the store like the rest of the world. I have emailed multiple times. Called and been on hold for hours. And searched on-line forever only to be FINALLY emailed that my order was placed with "standard shipping". Meaning delivery about 10 days after it ships. And no they "do not have any idea when it will ship".

They are horrible! Ordered a gift on Nov. 18. Has not shipped. Will not tell me when it will ship. Bogus claims that they cannot cancel the order that they are not filling. The worst online shopping experience I have ever had. They do not waste time pretending to care so at least there is a small amount of integrity. Happy holiday to you too, Dyson.

I tried to order 3 vacuums on their website (my first mistake). After placing my order 20 mins later I received an email about Dyson cancelling my order. They gave me phone number to call and I ended up being 43rd in the queue. After waiting for 20 mins and getting to the 28 in line I hung up. While waiting they keep telling you (you can email us at questions@dyson.com). So I just tried to order each vacuum separately. Got my 3 confirmations and 20 mins later got another 3 cancellation notices. I emailed Dyson and told them I want the order and that it was not "fraud". After I finally got a response they gave me the 800 phone number again and told me to call. This is the worst customer service that I have ever had. Their product is just fine but please listen to all those reviews unlike I did and don't order direct from Dyson. It will save you so much headache and time.

Worst customer service I have EVER experience from a company. I ordered a product on 11/24 with two day shipping. There was NO mention that this item was back-ordered or not available to ship in two days. Contacted Dyson via e-mail and waited 4 days to hear back. FINALLY someone responded to me e-mail with a generic "Thank you for your inquiry and we apologize for any delay. We understand your urgency in this matter and please note that our #1 priority is customer satisfaction. We're placing all orders to our distribution so they can be fulfilled and sent out promptly. Once your order has been shipped, we will notify you via e-mail along with the product's tracking number." Waited another few days before calling customer service. I was told the item would ship out in 5-7 business days. That was 12 days ago now, item still has not even shipped or left the warehouse.

You'd think someone that sold premium products would have stellar customer service. Take Apple for example. Sure their products are expensive but they provide awesome customer service. Dyson, on the other hand, well I've never experienced support like this from such a prolific company. After only 9 months, my vacuum stopped working and only from light use I may add. It took me 3 days to try contact customer service. At first by phone, there were over 60 people waiting when I called first thing in the morning when they opened their lines.

I ordered the air purifier in the Black Friday sale by the web, but the order was canceled by Dyson. There was no reason, so I mailed the support center, but I've not received for a few days. The sale had finished, but I had not received any response. Then, I reorder similar item on the Cyber Monday, but it was also canceled. I requested to disclose the reason, and proceeded the order if it is in system error. I exchange e-mails several times and chatted, but they have not disclosed the reason and proceeded the order by the same price. They tried me to order by new, so the price is high! If they disclose the reason, I could accept the situation. I finally gave up purchasing from Dyson, and never buy the Dyson items.

I placed an order on November 15, 2017. Dyson said it would be 7-10 days, and service representative said it would NOT be a good idea to expedite shipping. December 2, I still did not receive part. They e-mailed me that it would now be 2-3 days expedited. I have still not received the part and get sent in circles at their website. I was told I was caller number 2 and after 30 minutes and still caller two I asked them to call me back. One hour later they still have not called. As I paid $750 for the vacuum I can no longer use, I am angry. Either they have the part and will ship it, or they are stringing me along. I have NEVER had such horrible service from a company and will NEVER buy another Dyson product.

I bought the Dyson V6 vacuum cleaner and had nothing but trouble with it from the moment I had it shipped to my house. It had a stop and start issue immediately. One of the solutions (which didn’t work) was to clean the filter. Then the filter acquired such a horrible odor that it was unusable. Then the cord to charge the vacuum is splitting and will no longer be able to be charged any day. The roll at the base stopped rolling. I emailed Dyson a million times and they just kept advising solutions all which I had tried and failed and they would not replace the machine! It’s the worst vacuum ever and they are the worst service ever! They don’t stand by their product.

We purchased our Dyson (Small Ball Vacuum) from QVC. It was a great price. Almost 1/2 of what others were selling same vacuum for. It was easy to assemble. The vacuum is so hard to push and is extremely heavy. Awkward to push around and does not make turns easily. The main floor head of the vacuum pushes dirt away instead of sucking it all up. Anything larger than dust just gets pushed aside (small papers, a BB, small crumb of food...) The main floor attachment does not clean the floor near molding. The wand that comes out and attaches to the hose is so awkward that it was that, that made us pack it up and send it back. Kind of the straw that broke the camels back. We had the vacuum for 3 days and couldn't get it packed up quick enough. Now I have to pay $11.00 to send it back. Rip Off. Very disappointed as it was a treat for us since Dyson is usually out of our budget range. Unfortunately we will never purchase a Dyson product again.

Battery is weak in all their products. Why would you not put a removable battery on this machine. A million other manufacturers of tools have better removable batteries why doesn't this company. I spent big money on a vacuum and thought that I was going to get a product that reflected that my Black & Decker cheaper unit works better than the Dyson unit. Go figure. Just don't buy their products.

Dyson makes nice vacuums -- but this is what I have learned: if ANYthing is wrong with your vacuum when you take it out of the box, don't try to work with Dyson customer support, because they provide the worst customer service I have ever encountered. Instead, return your vacuum and try to find one that is perfect -- because you will NEVER be able to get any part you might need. I purchased my Animal+ six weeks ago, and it has a defective handle. Customer Service said the part was in stock and would be shipped immediately. Two weeks later, Customer Service said they didn't know why the (still in-stock) part had not been shipped, but they would ship it expedited "that night."

After placing an order for Pure Hot+Cool Link, they canceled my order without contacting me, giving a reason and ignored 2 emails for a week. After I called them to inquire the status of this order they told me it was cancelled it due suspected fraud (although the exact same credit card was used to purchase the Dyson 360 Eye last year). This item was purchased as a birthday gift, I could've had enough time to resolve the issue if someone from Dyson would've contacted me right away about the transaction issue. I am quite disappointed in how Dyson handled this transaction especially towards a returned customer.

I had also posted a negative review on the Dyson webpage... Less than 2 days later Dyson reached out to me to learn more about my issue with my Absolute Cordless Stick Vacuum. After hearing me out they have offered and followed through with a solution to this issue of poor performance. I truly hope it works as I love the convenience of this vacuum but more so because I am so impressed with Dyson's commitment to customer service. They have restored my faith in their company and I feel they will look after any concerns.

After 20 days, they have no idea what's going on with my order. I had to dispute the charge with my credit card company and tell them to just cancel the order. Just order replacement parts from Amazon if it breaks.

I spent several hundred dollars at Costco for a Dyson DC33 in 2011. I was never happy with it since it was no better than the cheap Hoover I had. Since I have hardwood floors I rarely vacuum. I have used this vacuum less than 25 times. Yesterday I tried to use the vacuum and it had no suction. I called Dyson, they walked me through how to clean the filters, look for obstructions, etc. I did all they said to do and it still doesn't work. They gave me a few repair shops to get it fixed on my own dime. I now have to drop another $100 on a vacuum I already spent several hundred dollars on to begin with. The moral of this story is to buy a cheap Hoover when it breaks throw it out and buy another... no hassles. In the amount I've spent on this I could've bought 5 vacuums!! This is the last Dyson product for me.

Imagine this scenario: You work hard all year long and finally save up to buy a $600 dollar purifier to help with your terrible allergies. The item arrives, and the first thing you notice is a huge rip on the edge of the box. You think to yourself, well that's too bad, and since this is an investment you would want to receive the item in pristine condition and it's a very reasonable situation to warrant an exchange. Well guess what, it takes two chat sessions, and three phone calls to finally CONVINCE customer service to allow you to exchange it. I am really disappointed since they pretend to be so friendly when it comes to selling you the items... guess it's the used car salesman mentality. See below the attached picture for the damaged box.

Paid $599.99 for a vacuum that runs for only 20 minutes and then it takes 12-18 hours for the battery to recharge. Can you imagine how many days it takes me to clean my house with this unit? Had the company provided a battery that could be removed and replaced with a second battery while the first one recharged. I would not mind the horrendous cost but for what I paid I expected something MUCH MUCH better. When I contacted the company to complain that something was wrong they assured me that the battery only lasted 20 minutes so there was no problem.

We purchased the DC22 in 2009 and the powered head failed in June 2015 so we purchased a new powered head in June 2015. Now in Oct 2017 the replacement powered head has failed again. After contacting Dyson we have been advised that while 2 years is not an acceptable life for a vacuum cleaner we have to pay the full amount for a new powered head. In addition to the DC22 we also have a DC54 and a V8 portable - but we will NOT be buying anymore Dyson vacuum cleaners. The replacement for the DC22 will be a Miele vacuum cleaner - my sister keeps telling me to by Miele and to get rid of the Dyson like she did years ago.

We bought DC37C which is used very sparingly on weekends or fortnightly. In last 3.5 years, the product was used for 30-35 hours only. When tried to use this weekend, it had a very strange sound and we could smell something burning. We cleaned everything and tried again, but it was same. We were told that it is apparently the Motor burnout. I can't imagine that after spending so much money, we need to fork out another $150-$200 to get that fixed too with such a small use. Very poor product quality and performance. We carried the product to Dyson Service Center and we are told that we have to pay another $145 to get the machine fixed as they know we don't have any other choice but to pay for that. Very very frustrating and disappointed. Won't buy/recommend Dyson to anyone. PURE WASTE OF MONEY.

We moved in March of 2016 and I purchased my Dyson Cordless Ball at that time since we now have carpet in a bedroom and on our stairs. I would definitely NOT recommend this for anyone with pets (2 cats, 2 greyhounds - none with very long hair). Pet hair gets clogged easily in the chamber and the container. It does the surge on and off thing consistently and I have to stop to take the entire thing apart. It takes at least 30 minutes to vacuum one room, and usually by then the battery is dead and I have to wait to charge it to do anything else. This is the worst expensive decision I ever made.

I hate filling out online forms but I've made an exception for Dyson. NEVER have I come across a company such as Dyson who never go against their own terms and conditions or try to wriggle off the hook. I cannot rate them enough and not one single complaint in years. When something goes wrong with their products, they go above any other company I have dealt with. In fact there's no comparison. Other companies could learn from Dyson of how to treat customers. In fact it should be made compulsory. Well done Dyson.

We bought a Dyson through a catalog and after several repairs and sending it back for a new vacuum head, Dyson finally replaced it but with a used DC41 and gave me excuses why they failed to replace it with a new one, then parts started breaking and the trouble I went through to put the parts on was simply ridiculous. I bought a Shark and will never ever go back to Dyson, they are horrible.

An over engineered piece of rubbish, wish I had never bought it. Most of our floors are timber with a number of rugs. The multi-purpose head vacuums the dust but tends to push the solid pieces around the floor and requires at times to place the head directly over the dirt to vacuum it up. The other tool for hard floors only is only marginally better. The machine rolls around the floor quite easily and is easy to maneuver, but the real killer is cleaning the dust out of the machine.

We purchased the Dyson Big Ball Animal canister vac with great expectations. The extremely high price point would make you think this vac is the ultimate. Unfortunately, this thing is almost useless on carpet. We thought that the attachment was broken and ordered a new one. We found out that the attachment is practically useless on the carpet. The real fun began when we tried to return the replacement part. This has been an utter gong show with Dyson Canada. 2 months later I am still fighting to get the funds back into my account, it is bordering on fraud at this point. I will NEVER purchase a Dyson again, total waste of money. We have purchased the Electrolux upright animal vac that is half the price and it does an amazing job. Dyson - you suck.

Bought a Dyson ball animal vacuum last October 2016. Thrilled with its performance for the first 8 mos. Then it started sticking making it hard to push. Cleaned it out, checked all the little wheels, everything looked fine, but still sticking. Googled it today, saw a lot of people complaining about same thing. Called Dyson, the problem is a small wheel underneath on the brush that drives the brush. Even though brush still moves this wheel doesn't. They have to replace the ENTIRE brush head to fix this problem, in addition even though it has a 5 yr warranty, Dyson CSR says next time I get to pay for as it's a 'wear and tear' item!

A vacuum that doesn't lose suction ever? Yeah, as long as you continue to replace parts! I purchased this vacuum from a local Best Buy some years back and am very dissatisfied. For the hefty price tag, you should NOT expect to keep replacing the hose for the attachments! Utterly ridiculous! I am now on the third hose for this vacuum... And customer service is useless. After explaining the ongoing problems I have had, all they do is tell me where I can purchase replacement parts. Horrible customer service! I should've bought the Shark that was highly recommended to me. I will never buy anything Dyson ever again... Way overpriced for what you get and horrible customer service when you have a problem.

If I could give a zero star review I would! I ordered a Dyson Hair Supersonic as gift for my sister's bday on August 30th. The payment was deducted from my card immediately, however, I never got a notification email the machine was shipped. On Sep 5th I called to see why that is and the rep told me it was being "processed" and should be shipped out the next day.

Purchased Dyson Vacuum cleaner blindly looking at the name. Dyson has big price tag for nothing. My $50 Vacuum cleaner does better job than hefty price Dyson. Very poor suction. Rang customer service but not of any help. If you are looking to buy Dyson I would say go for something else for sure.

Dyson vacuum cleaner: AGAINST: 1. Poor sized lint collector. 2. Lint removal from unit extremely difficult. Having to use a long thin tool to remove lint before you are able to pull the outer cover off. 3. Turbo pet hair head blocks when picking up smaller solid/soft items. 4. Hose and fittings poorly designed in that at each joint, extension point collect hair or pet fur. 5. Removal of hoses or fixtures seem opposite to other vacuum cleaners and it is difficult to remove one handed. 6. Very poor lint collecting bowl. The bowl has to be cleaned out regularly so point 2 is not a big problem. 7. Unless you have a compressor it would be extremely difficult to clean the inner parts of the lint collection section. 8. Price as compared with other vacuum cleaners.

Contact Dyson Helpline. The individual on the line was extremely professional and helpful. I took a picture, sent it to her email at Dyson, but after 15 minutes she didn't received it and said she would call me back. The problem of a $500.00 Christmas gift and out of this world perfect machine (Dyson Cinetic Big Ball) was the cheap plastic that holds and release the dirt broke off. Totally amazed of a single 1/4" wide and held in place at 1/8" on the rim would take the constant pushing from the red release and expect to retain its strength. Alessia called back, email received and at first said it was not covered and I would have to purchase the entire rim, then she looked up my information and said they would send me a new one free of charge. I love the vacuum cleaner, but the cheap plastic really needs to be of better quality material. As far as profession service. Perfect. Very please. Thank you Dyson, and Thank you Alessia.

Very disappointed with this product. It is extremely hard to clean out the bin when full. Debris gets stuck in the bin, I need to use a plastic knife every time to scrape stuff out and it makes a complete mess all over again with dust, etc. everywhere. Another disappointment is that it does not clean my wood floors as well as my old Kenmore vacuum. It seems to not pick everything up and always feels like floors are not clean. I would not recommend this product.

My husband paid $500+ for the upright Dyson Animal Vacuum as a Christmas present for me a few years ago. I would NEVER have paid that, but I didn't complain. Very quickly, I realized this vacuum was not what Dyson claimed it to be. I said nothing because my husband was so proud that he'd bought me "the best vacuum ever" - or so he thought. I've kept quiet about my disappointment to avoid making him feel bad. And, it does pick up dirt pretty good off my area rugs!. BUT, I need a hose to vacuum my curtains, corners, bits off the hardwood etc. When you try to use the hose, you have to have the strength of Superman to hold it as it pulls with much force back to its storage location on the back of the vacuum.

We have had a $500.00 Dyson animal vacuum cleaner for a little over 4 years. Many parts have failed during the time we have owned it, especially the power head. The plastic cracks on the canister, the parts have become loose. We originally had parts replaced under warranty. Now they tell us that these defects are "wear and tear" which is not covered, not manufacturer defects or shoddy workmanship. I have never been happy with this item, it does not pick up animal hair as it should, which is the main reason we bought such an expensive item in the first place. Very unhappy, I would never buy one of their products again. $500.00 is a lot of money for a vacuum cleaner that keeps breaking from the start.

I just went to use my DC59, noticed it was flashing red and would not turn on. I called the service rep, he told me it was the battery and offered to send a new one for over $80.00 (25% of the cost of the vacuum.) I have had the DC59 for 2.5 years, love it, definitely the best cordless vacuum on the market. The price of the battery will keep me from ever purchasing another one. When I spend $350.00 on a vacuum I expect more life out it. Maybe Dyson needs to start working on longer battery life. I am very disappointed. $80.00 is a lot of money for me to come up with. I know there are some batteries available on eBay that are a different brand for less money; but, they only have a 60 day warranty and not very positive reviews.

I've had my Dyson DC39 Animal for over a year but I use it rarely as I prefer to sweep. So after very little use I have found that the quality is TERRIBLE. The connecting end of the hose continually cracks rendering it useless. The plastic is extremely brittle and very inferior quality. I am on my 3rd hose, I'm forced to buy the whole unit as Dyson do not supply a replacement connector. I would NOT RECOMMEND DYSON. I'm scrapping this one and buying a cheaper better quality Miele (I should have listened to my husband).

Purchased a DYSON DC 39 5 months ago and have had nothing but headaches with it!!! Paid 349.00, for what I thought was a good quality product, with a 5-year warranty, and was happier with my 100.00 Bissell. Sent it back to Dyson for repairs, and they sent it back the exact same way, with the exact same problems!!! Just got off phone with them 'cause it's been doing same thing again and they told me I'd have to take care of having it repaired on my own. SHOCKER! Sooo if you're looking for a good vacuum and good customer service, I obviously DON'T RECOMMEND DYSON!!!

Unless you really love puzzles don't get a Dyson, every piece pops off when bumped. It may never lose suction but the newest Cinetic ball power head has a hole the size of a looney and clogs with hair. The canister, if and when you get the head working fills fast and is not a hands-free empty. The floor attachment swivels so much that it won't lay flat on hardwood. I clean commercially. Electrolux Canister Vacuums are the bomb. Shark is also awesome. I currently got an $85 Dirt Devil to leave at clients instead of the Dyson I told him not to buy.

I bought a v8 3 months ago. 12 days ago it stopped working, I wrote to Dyson. After answering many emails, they sent me a new charger. It still doesn't work. I tried to call Dyson, and a message says they are not answering the phone! I spent over $600 with a company that doesn't answer you when you need? Don't buy Dyson vacuums, you'll regret!

I bought my Dyson Max handheld through QVC in Aug 2015 with a 2 year warranty. It stopped working yesterday so I still have a warranty left, right? I called the company and was told the main base would have to be replaced and that is not under warranty. They said they would send me a part for $263, which is almost what I paid for it 2 years ago, so I told them I would just buy a different vacuum. I am so disappointed!!! I have a 40 year old Electrolux that has never given me a problem. I Will never buy another Dyson product!!

After less than 6 months of use, the cleaner head assembly stopped working. Even though I thoroughly cleaned the machine it still didn't work. I contacted Dyson, the customer services was helpful, but I need to pay $120 for a new cleaner assembly. What happened to the warranty? I purchased the vacuum 25 Nov 2016 which I thought is still under warranty. I don't recommend purchasing another Dyson product because of the price and their warranty.

I've owned my Dyson DC07 for 10 yrs. and have never had to have it repaired. I clean the filters every 6 mo. and clean out the dirt canister after each use and cut off all the long hair that accumulates around the brush roller. My Dyson does a good job, but it's not any better than vacuums costing A LOT LESS. Better off going with a Hoover WindTunnel or a Shark. Good customer service is vital and Dyson's customer service is the absolute WORST. Their products use cheap plastic parts. My Dyson vacuum completely broke in half just by picking it up. Unbelievable. SAVE YOUR MONEY AND YOUR SANITY, DON'T BUY A DYSON.

(When I checked it was at a higher price than a retailer.) Mr. Dyson if you're going to make throw away products then start charging throw away prices. Very poor service and very poor product.

Dyson DC41 - This is a cheap piece of 'plastic'. It is falling apart, the plastic breaks easily and repairs are costly. This is probably the worst vacuum cleaner my family has ever owned. I think the product line is a rip off. It's cool technology but designed with planned obsolescence to either break or fall apart within months after purchase. Take a look at the two pictures below. In the first picture look at the thin red plastic pin attached to a lever for opening the tank. Our cleaning person broken the pin putting the tank back on the vacuum cleaner, had to replace the whole tank. In the second picture the cleaning person banged the side of the vacuum against the wall while vacuuming. The plastic shattered and the side cover came off. This is built like a child's cheap plastic toy. I wish I could give it zero stars but one is the lowest this site allows.

I bought a Dyson v6 vacuum. First off I have two cats. It doesn't pick up that much hair. My Kirby does a much better job. For the money I spent on this I am so disappointed. Also I have arthritis in my hands and holding that button to keep it running is a pain in my hands. You should make one thinking of customers with this problem also have them improve on the suction of this machine. Would not buy another one and I won't recommend you either.

I purchased Dyson vacuum cleaner a while ago. I am so disappointed in this product. With 4 children, 2 pets & a plaster husband who always brings home white dust, I really can't afford to be without a vacuum for the duration & frequency of servicing & repairing this vacuum. Dyson Customer Service operators are not helpful & they do not care about your suffer & satisfaction rate.

So we bought a new Dyson V8 Absolute. Brought it home, registered it, and went to use it. After charging for 5 hours it was good to go. We uses it for a day and then I wrote a review on the Dyson Canada website. It was a negative review and I click "no" the would you recommend this product to a friend question. I listed what I felt was negative. Battery life for the price, poor documentation and a few other things. It was posted on the website for a day and then promptly removed the next. So in conclusion, just give Dyson a positive review or no review at all because if it is too negative they will just delete it.

I strongly recommend against buying a Dyson Vacuum because their accompanying literature does not explain that the brush feature on the head should not be used on a Berber carpeting. The vacuum destroyed a wall to wall carpet that was only 4 or 5 years by pulling up loops. When I spoke with their customer service department they referred to the statement in their literature that the brush should not be used on "delicate" carpets. A Berber carpet is used in commercial spaces and I certainly would not consider it to be a "delicate" carpet. This was their cop out on covering the damage.

After purchasing my Dyson V8 Animal I tried to register the machine for the warranty on-line. I got a screen that said that the machine's serial number that I bought at Bed Bath & Beyond was not valid. For one solid week Dyson through its on-line Contact Us link has been totally unresponsive. I will be filing numerous complaints against this firm for inter-state fraud (Marketing a product sold nationwide and telling people that they offer a warranty), unfair business practices and poor website. It should NEVER take the consumer this amount of time to register a product for its warranty. It's my opinion that the machine appears to be greatly engineered but the corporate resolve to be an honorable firm is truly lacking. Let's hope this machine lasts.

Dyson have appalling after sales service. You can never get through, they don't return emails and never get back to you. For a company that prides itself on product quality they are a joke. I would strongly recommend that you reconsider another product because they just don't care about customers AND they do fail.

Dyson was not willing to sell me a simple part needed to repair my Model DC25 vacuum cleaner. They recommended I buy a new one (with a 20% discount). My vacuum cleaner runs fine, but it does not stand up due to a broken piece of plastic that stabilizes the wheel stand. While the Dyson employee (Kendall) was very nice the Dyson company forbid her from selling the part I needed. This is poor customer service. I will never buy a Dyson product again. I contacted Dyson on 4/29/2017 at 3:35 PM with a 15-30 minute hold time. END.

I was excited to purchase my first Dyson. I have hardwood floors and one carpeted room, no pets. Previously, I was using a cheap $50 wand vacuum and thought it was time for a big girl vacuum. My experience with Dyson was very disappointing. The suction they talk about is not that great and gets worse over time. I rarely use the vacuum because the only room I have with carpet is my bedroom. I've already had to repair the vacuum 2 times in 2 years. Their design is beautiful, however it has okay suction, no better than my wand vacuum and it keeps breaking. I would never recommend anyone purchase a Dyson.

I purchased my Dyson Vacuum from the Home Shopping Channel here in Toronto Ontario. My main advice to others would be, do not get caught up with the hype surrounding a product. My Kenmore carpet sweeper was old and needed to be replaced, so I decided to pay the extra money and buy what is hyped as the best vacuum around. Big mistake. Not only is the Dyson no better than a vacuum that costs less than half of what the Dyson does, but it's awkward to empty, has too many valves and connectors and definitely does not pick up any better than a cheaper machine.

My wife and I have owned our Dyson vacuum for 2 years and paid a BUTT LOAD of money for it. The vacuum worked great for about 1 1/2 years then it went to HELL!!! The cheap plastic release for the dust bin which is about as thin as a pencil lead broke. Then the Dyson vacuum would continuously lose suction, and dust went flying everywhere. The ball design was made by a bunch of overpaid ball heads!!! Won't even fit under my king bed, what a joke. Now the "GREAT DYSON VACUUM" is overheating after about 3 minutes of use. TO YOU ENGINEERS AT DYSON STOP TRYING TO MAKE IT LOOK COOL. By the way it doesn't anyway, and make your $900.00 dollar vacuum actually suck up dirt and dust!!!

Product lasted just a few months past warranty with periodic use. I have central vac for main vacuuming. Customer service rep. advised needed new battery at wall $145 and new battery for stick at additional $145 but they could give 20% discount if I buy a new one. They cannot be fixed. Not likely, might as well buy a less expensive product from a competitor and throw away when it breaks down. I bought 3 more for my kids and here is hoping they last a little longer. Also the customer service rep said she would send me the information on new batteries and a discount code. Nothing was sent to my email.

I have had 3 Dyson Vacuums in 9 years. Each one cost me over 469.00. I was in love with the first one, they are great at suction, but something always breaks after 2-2 1/2 years. I don't think I should have to spend 1500.00 in 9 years just to vacuum my carpets or floor. I gave the 3rd one I purchased less than 2 years a chance, No more. The money it cost to get them repaired I can purchase a cheap vacuum every year.

Considering it's supposed to be for houses with animals, it does a terrible job vacuuming up fur. I have to regularly (at least once per room) pick up the floor brush and pull the fur off the end. And the carpet cleaner pulls fur up along the outside and up the handle (guess there's some sort of magnetic charge). It is also hard to clean the canister -- the fur gets stuck all around the inner tube and you have to keep reaching in with your fingers to pull it out. Or grab a kitchen utensil to reach far up inside. Can't believe this in a Dyson. Oh, and the machine does not get back up when toppled.

At the recommendations from friends and strangers, I bought a Dyson DC 33 vacuum cleaner about a year ago. It was supposed to have unlimited time on suction quality. I'm afraid not. I have a $25.00 Bissell 3-in-1 sweeper that works better at picking up dust, dirt, and small debris on both hard surface and carpet surface. The Dyson strains my back when trying to use the very unwieldy attachment for hard to reach and above the floor areas. Very stiff and inflexible. The front of the vacuum is designed to push objects (large or small or tiny) like a snow plow and I end up having to use a broom and dustpan or the above mentioned Bissell.

Had a Miele vacuum. It was great. Had it stolen though to buy a Dyson which was also in the same price range. Used it 4 times. Worst garbage I have ever used. Better vacuums, Miele, FilterQueen, Kirby. Heck anything. Have no suction. After 4 uses. The change over from upright to hand uses a cheap flip seal system. Worst engineering ever. Why would a vacuum have so many seals. Too many moving parts that don't have to be moving. Work in R and D. Manufacturing. This vacuum is terrible. DC15 is a pile of junk.

The vacuum works OK, wish it had more power (DC14 Animal). My issue is the power cord gets very hot at the plug. The out I liked to is melted and blow the breaker, I replaced it. It fits tight in the other outlets but when I unplug it after vacuuming for less than 10 min. the plug on the end of the cord is hot and the metal prongs are too hot to touch. This seems like a good way to burn down my house. It cost me $500.00. Seems like for $500.00 it would not do that.

I purchased this Dyson Cinetic Big Ball from Dyson Canada online, back in December. When the vacuum arrived I was surprised at the flimsy quality, but was determined to give it a try. The idea of not having to replace bags was exciting, but in actual use it created more of a mess when trying to empty the collection bin. In addition, the bin emptying mechanism is so flimsy, I was scared I was going to break it each time I used it. And after only about half a dozen uses, one of the wheels broke off. The machine is definitely not worth the extra expense. I emailed Dyson and demanded a refund. They did send a return box fairly quickly, but the actual refund did take some time. I am now a proud owner of a Miele, which I find works better, and is better built as well.

My original service request was ignored. Four days later, I followed up and called to have them check to determine why nothing had been done to process my service request. It took her only a few minutes to contact UPS and schedule a pickup date for the following day, as I originally requested. The original representative had argued with me about the method of shipment regarding UPS picking it up at my door. When I explained I was elderly and could not manage carrying a heavy vacuum into the UPS store, plus dealing with severe weather/road conditions here, he agreed to process my request and told me Dyson would contact me shortly. I never heard from them, so had to contact them once again. I own 2 Dysons and the next vacuum I buy will NOT be a Dyson due to their poor quality of customer service.

I bought the Dyson DC65 about two years ago. It has been the worst vacuum I have ever owned especially since it cost $500.00. Dyson claims it never loses suction... What a blatant lie! This vacuum stays stopped up. We have cleaned it out many, many times over the years we have owned, cleaned the filters and have tried to never pick up anything with it that shouldn't be vacuumed up. The wand has worked less than 25% of the time I have owned it. Part of the reason I bought it was for the long hose and the wand.

I received a Dyson DC59 Cordless Animal Vac as a gift on Dec. 25, 2014. It had a 2 year warranty. In November 2016, I started having problems with it only running for about 2 minutes then stopping. I called Dyson & the lady told me that it will only run for 2 minutes if it's on Max & that if it is charged on Max, it drains the battery. I knew this was not true because I had run it on Max many times & it usually lasted 20-25 minutes. I also had charged it on Max before & the battery was not drained. I told her that I was pretty sure it needed a new battery. She told me that it was not a problem with the battery & I just needed to run it on Low. I told her fine BUT I wanted it on record that I had called about it before the warranty expired. She assured me that it was on record.

On 22 February 2017 I saw a Dyson advert on Google for a DC58 Animal cordless vacuum cleaner for $249. When I clicked on the link I was taken to the Dyson site where the price was now $349. After phoning and emailing Dyson, I was told that, even though the product was advertised at $249, they would not supply it for that price. That made me think... if they are not prepared to stand behind their advertised price, would they be prepared to stand behind the products that they sell? Sadly, after reading the reviews on this site, my conclusion is no, they probably would not. False advertising. How easy is it to trash a reputation!

Initially, I was delighted with this wonderful product (DYSON DC65 ANIMAL UPRIGHT) with its amazing, well-designed, roller head that is an excellent animal hair remover -- seriously -- the best ever! BUT this great product is manufactured from brittle plastic that is extremely fragile. Complaints:

Dyson services suck. I have a Dyson vacuum cleaner that is under 5-year warranty, including on-site visit. They insisted that they can only attend to my request 3 weeks after I've called them something in January. After that, I could no longer contact them anymore. Nobody picks up the call on the service hotline. Finally I wrote to them and one of the most unhelpful staff in the world called me back and when I asked where is the technician, is he coming, why is it that nobody answers the calls (I tried calling from morning 9.00 a.m. to 4 p.m.), I heard another staff at the back coaching this staff to lie to me, saying that they are experiencing a high call vol. My gosh, for vacuum cleaners? You have high call vol and cannot answer calls for the whole day?

Dyson adds to the throw-away society. I bought a Dyson battery vacuum cleaner £350 2 1/2 years ago. Within a year the motor stopped. Got a replacement from Dyson (2 year guarantee) and inserted it. Another 16 months down the line the motor stopped again. Now I'm out of guarantee and they want another £70 for a new motor assembly. I refuse as this would push the purchase price to £419 for a silly little hoover! Dyson refuse to budge (as is their right to) but I now have several kg. of plastic and electronics to go onto the heap! It's insane! I bought a VAX battery operated model at £119 instead - same (if not better suction), same battery power and if this goes within 2 years I haven't waste much! Needless to say I won't make that mistake again...

Multiple attachments come with each Dyson offering, & these are primarily redundant. However, no color coding labeling exist so that the user can differentiate which one of your telescoping goes to which unit. You see, there's about 1/16" size diff, meaning that they are NOT interchangeable. In addition, the "1st grade" Owner's Manual fails to adequately explain (pictorially, of course) anything beyond that which is obvious to someone WITHOUT an Owner's Manual. It seems like they "fixed" a product that "wasn't broken", in order to hype the "improvements" that are expected over time with ANY brand/product.

After just three years of light use, the motor has failed in my Dyson cordless vacuum. To my amazement, Dyson inform me that the expected life of these motors, as determined by their own lab tests, is just two years! Who in their right mind would spend so much money on a product with a possible life expectancy of just two years?

Vacuum cleaner has excellent suction, good hose length. Vacuum cleaner burnt out at 11 months old and we don't even have pets to clean up after! Fluff continually blocked the lower end of hose and had to constantly manually remove built up lint that would get stuck on bristles then rattle and block hose. Power rug attachment very rough on floor carpets. It's under a 5 year warranty so I will be interested to see if Dyson repair or replace. My daughter has an Electrolux equivalent back home in Australia and loves it.

Dyson animal, very handy and worked well for a year and a half approx. It slowed down and suddenly just stopped working towards the end of the 2nd year. This was a gift. I received very poor response from Dyson Canada. I was hoping that it would be replaced and maybe I would have to pay a minimum. Very expensive and poor customer service. Very Disappointed!

I just saw a commercial on the NEW Dyson cordless vacuum with 40 minutes of battery life. This irritates the hell out of me as I bought the old model not even 6 mths ago. Now the model I own is maybe 10 mins of life! Not only that but I use this everyday and it has got worse and worse! Do NOT buy this product. You can find something much better for much less money. This is my 2nd Dyson. The 1st not cordless and they both suck! And not in the way they are supposed to! Way, way too expensive for what you get! A joke. I will NEVER buy from this company again! Customer service sucks as well! I repeat do your homework and DO NOT BUY A DYSON!!!

I have 2 Dyson products in my home and I like them very much. So I decided to send Dyson Cordless Vacuums to 2 people for gifts this past holiday. One of them went well - gift was ordered and delivered within 5 days. So far so good. When I tried to order the second one, things went wrong and continued to go wrong. The company website was down. It wouldn't accept my credit card. I called and waited more than 30 minutes. They took my credit card number and said it was fine - then I got an email saying the order was cancelled. I went on hold again for at least 30 minutes and was told it was my credit card that was the problem. So I used a different credit card. I was told that order had gone through. But it didn't. So I got back on the phone, again waiting for approximately 30 minutes. They advertise that they will call you back but both times I have used that feature, no one ever called back.

Dyson DC25 - I was so excited to order the Dyson vacuum. Watching the advertisements... Looked like a great product. Shortly after a year the brush stopped spinning, we ordered a new motor, my husband put it in and I was glad it was working again. Not even a year later... That motor went again! I am so upset with this purchase. I had a Eureka, Hoover and so on, and NEVER had any issues like this. I just bought new ones for the sake of having newer models. I've had vacuums last 15+ years and a hell of a lot cheaper. For the price of these vacuums, it's such a disappointment. I would NOT recommend this product. Thanks a lot Dyson, now I have to buy another vacuum and this one is only 3 years old!!! And it won't be a Dyson.

The Dyson animal (model 492 CA A57891) is just that, the most poorly designed vac for the price, only pro is the bag system. The self-store hose is most annoying. As soon as you turn it on the vacuum is under your feet or making your shins bleed or lying on its side. Anything that is higher than the width of a hair will not be picked up, reminds you of the commercial where the operator tries 2 or 3 times to pick an item up and then bends over picks it up and feeds it into the vacuum. We had a 55 year old vacuum that works better and you are not tired after using it.

I ordered my dyson heater 25 November. It is now 10 Jan. I don't have my heater still. I have been on the phone for over 8 hours, talked to 4 different people. All 4 people have told me lies to get me off the phone. They won't call me back but they have taken my money. It takes on average 1.5 hours to get through to customers service. Then you don't get any help at all. So now I'm going to complain on all the social media sites about the bad service Dyson are giving me.

We purchased the Cinetic for our home. We have a Siberian, so we thought the animal would work the best for us. The dog is in the house an hour or less during the day. Upon using it the first time the machine stopped working. The motor ran but there was no vacuum created. After looking over the machine I observed that the round screen on the pick up head was clogged with fiber from the living room carpet. I next went to the dining room, oriental carpet under the table with hardwood floor around it. The machine clogged again before I even finished the room. This continues to be the way it works every time I use the unit. We have a 20+ year old Electrolux that works well and will go back into service. I wouldn't advise anyone to buy this machine if you have pets, or any living moving humans in the home. I am totally dissatisfied with the unit.

My husband bought me a Dyson for xmas a year ago. What a mistake. It never worked right. The battery never last more than 10 minutes and now the big brush stop working. I don't have carpet, only hardwood floor. I'm very disappointed in their product. My friends was going to purchased one and I told her she was making a big mistake. She didn't after reading the reviews. I will never buy another Dyson again because they don't stand behind their product.

I was so excited to purchase my Dyson vacuum after all the amazing things I heard about the quality of the product, so I didn't mind paying a premium to receive a great vacuum. However, the customer service has been absolutely atrocious! I ordered my vacuum on December 25th with expedited shipping. I wanted it shipped to my in-laws' address where I was staying. 5 days later my vacuum still has not shipped even though the website said it would process and ship my order within 2 days.

We got the Dyson v6 animal cordless. It picks up dirt better than any vacuum we've ever owned. It also is very convenient to store and switch out attachments. Plus, it has a 2 year parts and labor warranty. I would definitely recommend it to anyone.

Received the Dyson Compact Ball (Dyson Ball Animal Upright Vacuum animal - Corded) for Christmas from my son who purchased it on Amazon. Today (12/27) attempted to register it online. Was not able to because it indicated that the product serial number AP9-US-HHA1579A was already registered! So next is a phone call to customer service. I was placed on hold and gave up after 30 minutes. My wife called back and finally got someone after 39 minutes! So if we had such horrible experience with just registering a new product, imagine if we really need help with the product.

I have had 3 hot/cod Dyson heaters. They all failed in about 1 year. I have a Dyson cordless. The trigger switch failed and they tell me that I need to purchase a completely new head. What company designs a product that you cannot replace component parts. This unit was just about over 1 year also. I also have a Dyson animal. This lasted about 2 years before the on switch failed to work. I have spent over $1500.00 on Dyson and all of these units ended up in the trash because Dyson does not make good for their bad designs.

My vc failed to charge after 1 yr I bought it. I called cs and they said they will send a new battery pack. I followed up after a week. They said they will send it out later. I also wrote an email to check the status. Then they replied saying it is in back order and don't know when the stock will be in and delivery date. I asked them to provide expedited delivery due to prolonged waiting. Cs said they don't have such service.

I bought the stick vacuum a couple of years ago and it seems only staying one for l essential than a minute and progressively getting worse. I paid over $400.00 for this and should be one of the best. Extremely disappointed. Talked to three other people about their some and are complaining about the same thing plus it hardly picks up. I also purchased the canister Dyson, and am so disappointed in that also. It won't pick up hardly anything. When you pay that much for a product, it should work perfectly. Will never or recommend another one. Dyson should make this right!!!

So I decided to spoil myself this Christmas and get myself a Dyson V6 absolute vacuum. Thing looks awesome worked great for a day very pretty item. Here's what happened… So on day two of actually having the vacuum I go to use it and there's a little HEPA filter on the back that falls off what hits the floor there's some gray plastic that hits the floor with some purple plastic which is the piece that actually fell off and I called up Dyson to see what we do about getting a new motor unit sent out to me.

My Dyson DC14 has always done a great job and I really do like it. What am I suppose to do with it now that it broke in half? This is plastic and can't be fixed or taped up. I bought it at Lowe's and do not have an order number. Help!

My wife made the mistake of purchasing a Dyson vacuum, thinking it was a good product, due to the price you pay. What a mistake to believe that because you pay a lot, you think you're getting a good, well designed product. We have had nothing but problems with it clogging up, taking it apart and trying to unclog it. Which is VERY time consuming and frustrating, because it is so difficult to get to the clogs and get back together. Not satisfied with this product.