Dyson Vacuums Reviews

I purchased a Dyson DC 17 in early 2007. I have kids, a husband that never remembers to take shoes off in the house, and pets. I am not a fan of the dust bunny/dog hair look! I am still amazed at what this machine will pick up! It empties out completely and easily. After I empty the bin, I usually take the bin off the cyclone part and tap the cyclone part on the garbage can and it knocks all the dust right out of the little holes.

After purchasing this product, my e-mail was somehow noted with Dyson. I was very unhappy with this expensive product, (would only work for 30 sec to 5 mins, varying, then cut out) Dyson kept sending me updated information on new product. Finally wrote and told them to remove me from their information site, as I was about to throw out the product. Several days later, Dyson contacted me and I sent the Vacuum top to them as they had requested. It was returned and allegedly fixed. The cut out problem remained. Their Consumer Affairs department works very well, but no follow up, and repairs were a waste of their time and money. Be aware, I really thought this company, Dyson, was different. Consider my remarks before buying these expensive products.

How could the Queen of England knight the guy in 2006 who designed the worst vacuum in the world. "Millionaire engineer and inventor James Dyson has been knighted for his services to business. The 59-year-old thanked his 1,500 workers for turning his invention into a "great international success." Norfolk-born Sir James revolutionized the domestic appliances market with the bagless vacuum cleaner. "I hope something like this will encourage other engineers and people who have ideas and inventions to go out and commercialize them," he said. The Dyson Dual Cyclone became the best-selling vacuum cleaner in the UK within 18 months of its launch.

I purchased the Dyson DC28 and bought it due to the great reviews from family and friends. However, this has been the worst purchase I have made. When using it on carpet (4 bedrooms of carpet) the vacuum is very hard to push, and when you have done even the one large bedroom my back is killing me and my arms feel like I have been working out at the gym for hours. I contacted Dyson and did the things they recommended, all to no avail. I had considered buying the Dyson stick but after this experience with this one, will have to consider other brands. I miss my Rainbow that I had for years.

The Dyson child's vacuum bought at Sam's club west. The motor broke in 2 days, my 2 yr old played with it off and on. My husband took it back to Sam's and exchanged it for another one we didn't know, if the second one would last longer than first that's a big NO. Second vacuum broke just as fast as first one. We have super glued it together so many times it no longer comes apart so child can vacuum with hose. My husband glued the motor that fell down in the vacuum and the handle that has broke many times. Don't waste your time and money on this product.

I have a Dyson DC41 which has developed a fault. I have 2 years 6 months remaining on my warranty and called Dyson who said I needed an engineer visit. I was then informed by the advisor that they don't have engineers for my area so I would have to send the cleaner to them for in house repair! The Warranty States that they will repair your product at home or Work within 72 hours even on a Saturday. When I stated this to the advisor they said that they do not have engineers for area of London! Wish they had of stated this before I purchased. Seems you need to live in Dysons preferred area for them to honour their warranty!

I saw the Dyson on a TV commercial and bought the Dyson through the WalMart web site. After receiving the Dyson, it cleaned very well. But when I went to reading on how to clean and taking care of the Dyson I found that it had Multiple Dry filters through out the machine that had to be cleaned after each use plus it had to be cleaned in the air tubes on top for the Dyson to work properly. It was too much to clean after each use. My family has severe Allergies and this isn't something that we can use on a regular basis. And I know my wife would drive herself crazy trying to keep it clean with her having OCD and cleans almost daily. This isn't a Good Vacuum for someone who cleans on a regular weekly basis if they don't clean the (Filters) each time after using.

I returned my vacuum to Dyson to get the power cable replaced (dogs chewed), was quoted $80 for the fix and full service on my machine. It has been months, Dyson have added a bunch of extra costs pushing the service fee of $80 to over $200 and now refuse to return my vacuum which was only 2 months old and cost me over $850. DO NOT PURCHASE FROM DYSON IF YOU EXPECT GOOD CUSTOMER SERVICE, AND DON'T WANT TO BE RIPPED OFF. Extremely unhappy customer!!! And I still don't have my vacuum back.

The DC39 vacuum shaved off the nap of my Oriental/Persian Rugs. The places where the vacuum did not reach is in original condition. My carpets are worthless at this point. Aug. 2014 I contacted Dyson and was told to send pictures. I pleaded with them to send a carpet expert, since pictures do not do justice to the damage. They have no field people! Upon seeing the pictures they claimed the damage to the carpets could have been the result of pre-existing damage due to loose threads etc. When I mentioned I will go to the Media, they asked me to send in the vacuum.

I got a Dyson DC14 vacuum for free. The only complaint I have on it is changing the belt. What a pain it is. Just to get to the belt you got to take apart the bottom part of the vacuum to get to the belt. It's a hassle. Just trying to get a new belt on is a hassle. The vacuum requires two belts a clutch and brush roll belt. If the clutch belt breaks you have to replace the whole part. If you order new belts you get a brush roll and a clutch belt. That don't make sense. Why would you need a clutch belt if you have to replace the whole thing if it breaks? It should just be two brush roll belts. To me it's not worth it.

I bought new Dyson DC56. The charger is cracked. Dyson sent me new one which looks the same. It's some error production but Dyson saying is completely fine with that (just general weld lines). It's NOT, the surfaces are uneven. Dyson cheating and lying people.

I was amazed reading through the negative comments on here that I felt I had to say something. I inherited my mum's Dyson DC07 in 2005 but I originally bought it for her in 2002 and had been using it to clean her flat on a regular basis for those three years. It's now 2014, the DC07 is still going strong and apart from the red catcher strips on the stair tool coming off, replacing a filter and having to change the belt a few times, I haven't had to replace anything.

Dyson DC23 Turbine head not spinning. Tried all avenues suggested by Dyson, to no avail. The only solution they offer is to purchase a new turbine head for $129.00. On investigation I found the white nylon fan that drives the rubber belt that drives the brush rotor has split from its shaft and spins independently of the axle. This is an easily replaced part that would cost no more than $10.00. Unfortunately Dyson refuses to supply it as a spare part. Their suggestion is to replace the complete head unit for the sake of a $10.00 part. Where are their green credentials, how wasteful is that in this modern day of repair, recycle, reuse? I can't justify this wanton waste of resources. I have no other option than to repair existing fan and axle, hopefully a good glue will fix it.

I received this vacuum from my husband as a gift. I had an older model Dyson, the yellow one before and I had the Dyson DC 40. It was in the shop once a year at Sears. It was a lemon as the motor always burned out. Sears could of replaced it and saved themselves a lot of money. So now the Dyson DC 40 is a big mistake as well. It does suck with a lot of power but that's all it does. It has a hose that is so short, that it is back breaking. You would have to be a midget to like it. The cord is also too short. The hose constantly gets caught up in the stupid little wheels. The actual tube that is attached to the bigger hose is so small that everything gets caught up in it. I'm always digging out the dirt with a skewer. If you don't remove they caught up hair or any little piece of whatever is in the tube. The hose screams at a high pitch until all tiny objects are removed. The vacuum also will lose sucking power. The vacuum constantly falls over as it light and clumsy. I wish my husband would of picked another company as I hate this vacuum with a passion.

Dyson rectified the issue by offering a settlement, which I accepted. It took several months and quite a bit of perseverance on my part, but it's over. I still would never buy another Dyson, but I'm okay with the resolution.

This is the worst product I have ever bought in my life. Suction is absolutely terrible, it picks up dirt and spits it directly back out. Hugely frustrating and a massive waste of time and money. I'd urge everyone to stay away from this product.

I bought a Dyson 1 1/2 yrs ago. It worked great when I got it. After about 5-6 months of use it lost its good suction being that they say it never loses suction and it doesn't but what they don't say is how it loses the great suction down to a sip. I don't like to vacuum 2x in the same room.

I used to sing the praises of this company's vacuums, back when I had the one of the early models. But no more. I am on my second Dyson upright (Dyson 41 Animal, $600 before tax), which has failed after less than three years of use. A twenty-cent gasket or pressure/friction collar inside the hose tore off, making the unit unusable, as there is now no seal and the hose slides down the inserted wand when the vacuum is in the upright position. After half a day of phoning Dyson, waiting for return calls (only one of three were returned), shooting e-mails back and forth with multiple people in two departments (photos of every angle of my vacuum required), what they have offered as a fix is a "replacement part".

Spent $600 on this machine, broke down and need a belt replacement. There is no way to get a belt replacement so have to purchase whole assembly which costs $300. Technicians don't even want to deal with because it is not cost effective. I will advice everyone to not purchase Dyson in order to save money, headaches and time.

Very happy with cleaning side of Dyson Animal vacuum cleaner but it does not live up to advertising in bin emptying - recommended for people with allergies, says hygienic emptying. Reality could not be further from truth - contact with company totally unsatisfactory - basically refer you to their manual. Would have to be the most unhygienic and dust producing vacuum I have ever emptied. Will never buy product again - had earlier model upright & was totally satisfied - this one has clogging barrel and you have to get up close & personal every time you empty it. Advertising is misleading.

Bought my second Dyson animal 3 years ago as I was very happy with first. Was disappointed to find quality of attachments was poor and the old attachments did not fit the new model. I find it does not pick up dog hair from carpets very well despite getting a replacement turbo head. 3wks ago the motor started to burn and I phoned customer service (Ireland). I waited over 20mins waiting for a rep. The recorded message told me endlessly how busy they were which made me believe their products must be performing poorly.The rep told me I would have to wait 3wks for an engineer to call. Today I phoned again to ensure my appt was booked and discovered they had recorded my phone no. incorrectly. This is despite having had to correct it on my previous call. I will never buy Dyson again.

DYSON 59 - The most expensive portable vacuum one can buy. Very awkward to empty canister, mostly needs to be removed and then very difficult to put back together. Rubbish gets caught in the entry to the canister from the inlet. Dust gets through the Filter easily and then into the motor assembly. Then dust starts coming out through the motor assembly at the rear so its definitely not doing what it was designed to do. It looks very fancy and the commercials are very convincing but If I had the option I would return this and buy a standard Dust buster. They are easier to empty and you can clean all components. I have spoken to Dyson and they refuse to tell me how to pull the item apart so I can clean out all the dust that has gathered in the last 8 months of use. Instead they have offered to service the unit for $150.00 + gst. I questioned the warranty and they advised by email that dust is not covered in the warranty. I'd suggest you don't go near this brand. The design is innovative for sure but does not do the work and their customer service is of no practical use.

I purchased a Dyson 25 Animal 6 years ago. Wash the filters regularly and never had the vacuum serviced by a dealer until a couple of months ago. Six years of no maintenance, the vacuum still works really well but I figured it was time to get newer vacuum. Purchased a Dyson 65 Animal Plus today. Just started with it - seems to do a great job. I'm keeping my 6-year-old Dyson 25 Animal also. I've had a couple of questions over the 6 years that I've owned the Dyson 25 Animal and called the support # and had the BEST customer service Ever. These people are great with great service. After reading all of the negative comments, Hope the Dyson 65 Animal works well. :) I can't imagine all the trouble... Maybe I just purchased a JEWEL But for now as for Dyson I'm SOLD that Dyson is the best. No Belt, No Bags.

This is the worse product I have purchased. I have a cordless machine and it does not pick up hair, strings, etc. Let me re-phrase that. It pick up my cat hair, but wraps it around the cylinder and leaves clumps behind that I have to manually pick up, and then pull the hair off the cylinder. It does not deposit the hair into the dirt basket. What a waste of my time and my money. Would not recommend to anyone.

Ruined my carpets and had to replace them to the tune of $5000.00. A carpet appraiser determined the vacuum was at fault. Too much suction takes the twist out of the fibers, thus destroying the carpet. More than one carpet pro has told me Dyson should not be used on carpets. I now use a Bissell at a third the cost.

This was great when we first got it. Now it has very low suction, won't pick up animal hair and really smells even after I give it a thorough cleaning. Not recommended. Too pricey for what you eventually end up with. I agree with others that it won't lock in upright very easily and hard to use the hose/wand and any attachments. Going to buy something less expensive, less technological that actually works.

We purchased this Dyson 65 2 months ago. It has worked fine on all carpets and tile floors. We had some new carpet installed recently, but it was wrong color, so we arranged to have it replaced with correct color. The Dyson worked fine with this carpet. When the correct color was installed, same brand and nap, the Dyson would not work properly? The Dyson could not be moved on the carpet, and pulled up the carpet into vacuum. When I called Dyson for support, they said their vacuums do not work on all carpets, that the suction was too strong for some naps? I explained that the vacuum had worked with previous carpet which was the same brand and nap, just a different color? They asked me to remove a seal in the suction mechanism, and to clean the filters. Did not work. I asked about warranty, and they replied that the vacuum was not defective, and continued to say it was not their issue. I contacted Amazon, where I purchased the Dyson, and they will give me a partial refund. Meanwhile, I would not recommend a Dyson product to anyone!

This Dyson falls over every time - even when I think I have clicked it - there it goes again! Machine works well except for its tendency to fall over - don't buy it till they fix this problem.

Purchased what Dyson claimed a advanced engineered vacuum that is poorly designed and not stood behind by Dyson. 1 year and 3 months (just out of warranty) the ball falls of the right hand side of this unit. It has not been abused; and being a machinist and engineer, I discovered that the only thing supporting the ball is a thin amount of plastic that is required to flex; resulting in stress to this area and ultimately failure. Replacement cost is half of the purchase price. I will no longer consider Dyson products for when making purchases in their category of products.

Dyson animal DC 40 - This vacuum was disappointment from day 1. I spend most of my time clearing out all the clogged debris. The throat is too narrow and clogs regularly. My $50.00 Bissel doesn't clog and you just dump the bag, instead of putting on a mask and hazmat suit to protect you from all the dust and contaminants that flies around while you empty this cheaply made piece of CRAP! The only thing that isn't cheap is the price.

We purchased a dc40 a year or so ago. We didn't have it long before plastic pieces broke off. Now it doesn't want to suck anything off the floor, not to mention the carpet, but we will. This piece of very expensive plastic is junk. I would not recommend Dyson to people I don't like, that's how bad this vacuum is.

I purchased Dyson 25 animal vacuum about three years ago, included with the vacuum was this powder called Zorb - I think was the name. It seemed to work as far as lifting pet hair from carpet but soon afterward it clogged my vacuum and got hard and I tried to remove clog but I am senior citizen so called company. They said stop using it. They sent a couple of new parts but vacuum never worked right again. I then went to have vacuum serviced. I could not afford it and shop said I bought wrong vacuum to remove pet hair from carpet and not to pick up anything like paper. I should pick it up, crawl on the floor. I am so upset. Was told vacuum was not for me. I spent over $750 between buying vacuum and service on vacuum and have to sweep floor before I even run vacuum and not good for a woman with arthritis.

I bought the Dyson vacuum (DC 34) handheld model. Bought in Toronto on January 26, 2013 for a total of $314.00! Mailed the 2-year warranty in on January 28, 2013. First battery died on April 16, 2013. I hardly used it and it would work continuously for about 25 minutes maximum. I called Customer Care and they sent me a new battery on April 26, 2013. I do not vacuum much as our place is small - so twice per week (500 feet of carpeting). Second battery died on or about May 9th. I called again and they told me they would send me a new engine. They sent it quickly.

I have had my Dyson DC39 for 2 yrs now and have been nothing but disappointed from the start. I have called the customer service department numerous times. The design of this machine is very poor. I would never recommend owning a Dyson to anyone.

Have a Dyson ball animal, no suction to speak of from get go and parts always break and it took forever to get repaired, plus the nearest repair shop is an hour drive. Now the wand wont come in and out without a twenty minute "feed" operation where I have to manually pull every link of the hose up and down onto the shaft. What junk this thing is and when I read the reviews, everyone who owns one agrees.........and its just past warranty naturally so everything now is my charge... Buying something else first time I get some free cash.

First things first - I wash the filters every 3 months. I use the DC25 once a week in a 1250 sq ft house. First thing that happened... a plastic piece broke and a spring clip came loose from the support carriage. Could not put it back in the slot due to the location - poor design. I had to carry the vacuum cleaner through the house - from room to room. Today, the 'ball' started sticking (intermittent stop and go) while I was vacuuming. WHAT A PIECE of crap. The only thing I liked about this vacuum cleaner was the suction power... My 5 year warranty runs out 5/22/2014. Will try to get some type of customer refund. Do yourself a favor and get a cheaper vacuum cleaner... None of them last forever anyway.

I work at a vacuum repair shop. "The vac shop" located in Beaver, PA. We happen to be a service center for Dyson. First and foremost, do not purchase a Dyson, period. I have repaired hundreds of their garbage machines. I have currently been waiting on parts from Dyson for over a month and a half, 2 online orders, and several orders on the phone. I can't even get a hold of the shipping department at this point. I have sat on hold for hours at a time and nothing. I have spoken to customer service many times and still nothing. Customers will call me about the status of their Dyson and I tell all of them to call and complain to Dyson. Then like always, Dyson will call me and ask me "What's going on with this customer's vac and why hasn't it been fixed?" and like always I tell them, "Your company is not sending me parts so you tell me what's going on", and I still get nothing. Just wanted to put my 2 cents in.

I bought a Dyson about 10 yrs. ago taken it in twice. First time it wouldn't even pick up cat hair. The next time it only would only pick up hair and dust but nothing else, it would not even pick up dirt in the carpet ever since I got it. They say there's lifetime warranty on them but there isn't. They just keep telling you to send it to a vacuums dealer but they don't work, period. No matter what you do, there is very little suction in them.

I'm surprised at all the bad reviews. I bought my Dyson as a floor model at Walmart for about half off. I've had it for two years and it's been great at picking up dog hair. Not too long ago I had a plastic piece break off. I called customer service and arranged to have the part fixed at a dealer in Longview, TX. I had no problems in getting it replaced.

Returned that small upright 4 months ago. I still have not received a credit on my debit card. I was told that they have to wait for 2 bank cycles. When it dawned on me what they meant, I realized that they were only going to let my credit hit at the end of the 2nd cycle from my bank - this was outrageous. I wrote to them and told them they in fact were using the float on my money. I forwarded my letter to Senators and Congressmen and I feel this should not be tolerated. I use online purchasing for most of my purchases and have never had this type of refund - I have always gotten my account credited within a few days for receipt. NOT 2 BANK CYCLES!!!! THAT'S 2 MONTHS OF THEM USING MY MONEY.

I wish to complain about their latest and other cordless stick type vacuum. My daughter sold vacuums door-to-door like a lot of people do in their first or second job trying to get some sort of job experience. In a commercial they show their Dyson, a Shark lift away in another vacuum, and the only one that picks up all the dust in the commercial is the Dyson. Well Consumers Report (Consumers Union) rates to Shark very highly in the Dyson is that even in the rating system because they were downgraded last time so now they won't submit any models for testing.

I purchased a Dyson Animal vacuum. I love the suction that it has, but it is made very cheap. It has a lot of plastic pieces on it that do not hold up to everyday cleaning. I went to push the button down on the basket to empty and the little plastic piece that pushes down on the basket latch, slipped down along the side of the bottom piece, and it looks like it is just about to break off. Now the latch won't stay up so I can replace it back into the machine once I have emptied it out. Please help me out in getting me a new and improved vacuum. I am very disappointed in the quality of your vacuum. It is a very expensive investment, and if I don't get any satisfaction, I will never buy another Dyson Vacuum.

I have a DC 39 canister vacuum that I have owned for 1 year and the motor has burned out of it. I do not have kids, a 1300 square ft house, two short hair small dogs and only vacuum once a week. So the machine has not been used roughly. I clean the filter like it says to do which if you call support they are mainly concerned with that and not the burning smell. They do not have a complaint department so even if you want to file a complaint you can't. Maybe that is why they get such good reviews. There were 6 other Dysons in the shop when I brought mine in and another lady leaving with one. Not what I was expecting when I paid so much for it. Don't believe the hype.

Purchased a Dyson vacuum approx 4 1/2 - 5 yrs ago. Starting at about 2 yrs, plastic pieces started breaking off. It has gotten that if you look at it, a piece of plastic will fall off. I have not abused this vacuum, just normal household carpet vacuuming. I have held pieces of it together with bungee cords for about 2 yrs, not wanting to buy another vacuum after spending so much for this one. The seals where the dirt tank connect to the vacuum no longer seal tightly and it has definitely lost a whole lot of suction. Save your money, for something so expensive to last no longer than a much less expensive vacuum, it is not worth it.

Have written Dyson Product Support twice, a couple of weeks apart. No response. I guess they only care about the sale.

Charger broke on our handheld DC16. Out of warranty so bought a new one. This now failed just before 12 months. They will replace with a brand new part but will only warranty it to the end of the old broken unit - 4 days!!!! Absolutely shoddy, illogical and indicative of why these parts keep breaking - badly made and so they have given up on the warranty to save costs. Verging on the dishonest really and doubt would even stand up legally - it's a new replacement outboard part that should have the same 12 months warranty as the short lived one it replaced...

Please do yourself a favor - avoid Dyson - cheap plastic products that break easily and are made in Malaysia from inferior plastic - they hardly pick up.

I purchased a Dyson Vacuum a few months ago thinking it was the best vacuum on the market. It is actually one of the worst products. It doesn't pick up anything. I have to turn it into a turn, right or left, for it to pick up anything. Much less any pet hair. I have a very old Orek that works much better. I will never buy another Dyson.

I just don't understand why so many people seem to recommend Dyson. That is the reason I bought mine. I had it for about three long years. In that time, I replaced two hoses that cracked, and two brush rollers from the power nozzle that had the nylon brushes wear down to nothing. This model had no upholstery brush, I had to order that separately, but I'd already known that. Just seemed a little odd though.

Bought vacuum 5 months ago. It clogs on a regular basis. When it works it is great. But it is clogged more often than not. When it was clogged on the actual canister and I could not fix on my own I called the company. I was instructed to take to be fixed. For the amount of money I paid I feel Dyson should pay the postage to have fixed instead of the consumer taking the time. Dyson then agreed to have it sent via UPS. I received vacuum back after 1 week with no paper work telling me what was done. I called again and was told there was a clog. I asked what the clog was and how it could have gotten up into the canister. I do not understand how there can be no paperwork. For a large company it is the worst customer service I have ever dealt with and I will never buy a Dyson product again and do not feel they stand behind their product and it is. A sorry situation when I am having to use a 60 back up vacuum when I saved and scrimped to buy an expensive vacuum that should outlive me.

Dyson is junk. I had one and the hose stopped working because it accumulated so much dirt that didn't make it to the dust cup that it eventually clogged. It was terrible it got all caked in with dirt and I could not even clean it out. I didn't even know how really. When I vacuumed it would fill up the dirt cup, but it could even pick up crumbs off the floor. I eventually bought a Kirby and have never been happier.

The way they make this vacuum is so dangerous. There is a part of the vacuum, it shows in the operating manual photo with the roller attachment. It is made to slide onto the edge of the bar to stabilize the hose when not in use. Well, when I am vacuuming with this Dyson, there's nothing to protect me from getting bumped on it. This is built-in and sticks out and does get in the way of your legs while working. I have accidentally gotten hurt from this object before, but this time is much worse. The back of my leg went into it and it hurt me very badly. My leg has a large blood clot and since my immune system is weakened by me having a heart transplant back in 2002, I do not heal well, and am susceptible to infection. I am seeking medical help tomorrow Friday 8th 2013. There is no reason this part has to be so awkwardly built and badly built. It is sharp and sticks out. Please get back to me to let me know what are my rights in pursuing compensation from getting hurt like this.

This is my third Dyson I've owned and the last, my two previous ones were okay but the motors died just out of warranty... But silly me thinking the DC40 would be better. WRONG, it's the worst yet, I had the DC04 and DC14. Build quality was good and tools were great. Forget that on the DC40. It's cheap and nasty, flimsy and just poor build quality. They make kids' vacuums better made than this.

This vacuum is not worth $50 much less the $550 we paid. At first it seemed ok. I used the extension hose to pick up some small debris. It clogged and with their cartoon instruction manual, you have to find the clog by looking through different, tricky to remove parts. BTW, the one thing not covered in warranty is clogs!! Got that sorted out and put back together, only to find a few weeks later it started whistling loud, and had no suction at all through the hose. No clogs whatsoever. The clean every 3 months filter should be cleaned after every use. The lifetime filter takes 24+ hours to dry in the sun. Does not edge clean. Couldn't even suck up an ant! Got a Shark for my Mom today, $157.00 @ Home Depot, Awesome!

The dusting attachment hose is inflexible and the attachments are cheap and at a bad angle for dusting. The dusting attachment is so cheap that when I try to use it the brush pushes back to the plastic nozzle and scratches what ever I'm vacuuming. When I try and angle the attachment to a usable angle with my arms, the hose starts to shriek and my arms start to hurt. I am very unhappy with this vacuum because a large part of my cleaning is the dusting attachments for baseboards, lamp shades, and getting under lower furniture (which I can no longer do while vacuuming because of the attachment angle) etc. I am very disappointed.

I bought this machine within the last month to replace a broken earlier version. Obviously in error the wand sucked up a foreign object and despite every effort to dislodge it, nothing worked. If the red handle could have been detached from the grey wand then the object could have been dislodged. I called customer services and a manager told me that the machine wasn't designed to pick up such objects, as though I had intended to do so!!! They have charged me for replacing the wand, another 25 and state it is Not a design fault! but as a 'gesture of goodwill' have forgone the P&P... Disgusted.

Dyson Vacuums are cheaply made and do not last! I have a DC39 canister style vacuum that has had the head replaced twice due to small wheels underneath coming off. Very poor design. Both times, I had to argue with customer support to get problem fixed. The second time I was told they did not warranty these rollers. I am extremely disappointed and will not purchase Dyson again. The other vacuum is a cordless DC35 that cuts in and out when using. This one I am dropping off at service center. These are poor quality and are made to use for a year and throw away but they cost too much money to do that...

Every time I call the customer service desk, the staff are fantastic when you finally get through. It usually takes up to 15 minutes but today was 30 minutes. I find that disgusting. I would have hung up but I have tried most of the week and it is always the same man telling me that they are experiencing a high volume of calls. Sorry but I find this very hard to believe. I have come to my own conclusion that there are very little staff, needs to be dealt with.

If you are thinking about buying a Dyson Vacuum Cleaner and live in County Tipperary, Southern Ireland - don't. If anything goes wrong the machine has to be couriered to the nearest engineer and there isn't one based in County Tipperary. Our machine stopped working and apparently has to be sent to Northern Ireland to be fixed. They can't pick it up for two weeks and then another week or so before we get it back. Totally unacceptable but there is no dedicated complaints department to write to.

Ordered new wand handle for dc39 on the 29 of September. And has been processing since Friday, the 4 of October and still waiting for email to confirm delivery? How long does it take to press a button?!

The Dyson DC 41 vacuum is poorly designed. The hose attachment function is practically unusable due to its 4 foot FIXED extension. As a hand tool, the fixed length of the extension makes it impossible to use in small spaces like behind a toilet bowl, for example, or to clean a window sill. You are forced to deal with 4 feet of rigid plastic tube. It's like trying to paint small spaces with a paint brush that has a 4 foot handle. The "flexible" hose is so tight that it pulls the vacuum behind you like a spring as soon as you go two feet from the unit.

The Dyson DC31 has a design problem. The battery connection is poorly designed. After a while, the machine will only work intermittently. Dyson will tell you it needs a new battery. £50 please. Make a real fuss and you will get one for free. Email james.dyson@dyson.com and he will authorize a free replacement.

I can only give one positive. It does pick up dirt well. Now for the negatives. The hose for the attachment does not stretch with ease. When using attachments, the vacuum will propel towards you with force and/or fall over. I have to step on it with one foot to use it while using the attachments. It is like wrestling a bear! The electrical cord is poor quality and tangles. I have never had such an inferior product of any kind. I called and complained immediately and they said the hose will stretch out with usage. Well, I vacuum 2 times a week and try to use the attachments weekly without injury! Don't buy this vacuum. I feel totally ripped off and am trying to get a full refund from Dyson . I will let you know how that goes.

I have been dealing with issues with the brush and on/off switch since we got this vacuum, 2 years ago. They sent me parts in the mail to fix it myself. Then when I was finally fed up with the customer service on the phone trying to fix my vacuum they sent me to a local repair shop. They fixed it and it worked for about 3 months. Now the entire on/off switch doesn't work. In order to vacuum, I have to constantly hold the power button down. I have been on hold and now waiting for a call back for over 90 minutes due to the "high call volumes".

Piece of garbage!!!! All the parts are made of cheap, thin plastic that easily wear out quickly with normal use. The company won't honor their warranty, and replacement parts are virtually impossible to find. I would NEVER buy another Dyson product.

I bought the Dyson DC50 in January from QVC. This is one of or maybe their newest model. It is advertised to be lightweight and easily maneuverable. It IS both of those things and it has excellent suction. However, it overheats, has no edge cleaning capacity, clogs easily and the cartridge does not clean easily. It requires the user to put some sort of device to the top of the canister and manipulate it to eliminate the rest of the accumulated debris. I have already had it repaired as a small piece of plastic lodged itself in the intake area. Now it is clogged again. When I asked for and spoke to a supervisor (after at least a 10-minute hold), I was told I probably should have chosen a different model. In my opinion, this one is just a glorified dust buster and an expensive and poorly designed one at that

I bought a dc41 at Home Depot a little over a year ago, to be exact 12 months and 18 days. While vacuuming the carpet the right side wheel fell off, so I looked to see what was going on and found that side of the housing was cracked. What a ** a $550.00 vacuum that lasted one year. Tried calling Dyson but was put on hold for an hour finely hung up. Went to Home Depot this morning but no help there. They only give 90 day warranty, can't blame them. So to all thinking you want to buy a Dyson vacuum don't what a piece of **.

Hose on the machine breaks so easy - very bad design flaw... They will not replace for free; it's the same hose. Why would I do that? They need to fix their problem first. I have only had this vacuum 3 months and it has 3 tears, one under handle and impossible to get to. Then there's one where it meets the handle and one random halfway down. I would NEVER get a Dyson again. They do not stand behind their product and they know they have a flaw, and nothing is done about it. I will go back to Kenmore. Sears, at least, stands behind their product.

We purchased the Dyson DC28 for pet hair. We have 3 electronic Neatos that vacuum every day and the Dyson is just for backup and additional cleaning. It hardly gets used and it breaks down regularly. I clean the filters and they are still clogged. It is such a waste of money. It also now has a short in the cord, and we need to wiggle it to get it to turn on. Seriously frustrated.

If you contact Dyson to request warranty repair or replacement on any part, they will not be of any assistance. Dyson is purely a marketing machine. Their products are good, but they don't last and there is no customer support.

I bought an animal vacuum DC25 new in Oct 2008. I use the vacuum about 2 times a week on about 700 sq ft of carpet. I empty it regularly, I clean it regularly and I clean the filters as specified by Dyson. I have one medium dog with short hair that does not shed that much. The Dyson works great when it works, but in the short time I have owned it, I have had two major problems. The first problem occurred in Aug 2012 and was an electrical issue. I had to take it in for service and did not have my vacuum back for more than a month. The second problem occurred May 2013 and was a motor problem. I did not have a working vacuum for almost 3 weeks.

It was the worst purchase ever. I have had difficulty from the start, and there is NO customer support. I called three nights in a row last week. I was left on hold > 50 minutes. I left my number for them to return my calls, no response. Don't waste your hard earned dollars on this company.

I have been through 2 of these in 7 years. This latest one, the motor died. Both, after a year or so, seemed to lose suction. The first one not only lost suction, but physically broke and was very cumbersome to use. These are way too expensive to last a few years. I recently bought a Shark that vacuums and mops the floors for half the price. My carpet and floors look great.

I bought a Dyson vac about 3 years ago due to allergies. The hose will not stretch at all and the on board wane and attachments are useless. I have back issues so this make is very difficult to use. My husband hates this vac. He prefers our old upright. We will never spend so much on a vac. What a mistake this was.

I bought a new Dyson and after less than five months of very light use, I noticed that it was not picking anything up. After looking it over, I took it to a repair shop that worked on the Dyson brand. I was told that the problem was with the clutch and that they frequently fail if you run the vacuum over an area rug and it catches on the edge! Really? Imagine that! What an overrated product!

I spent about $500 on a Dyson vacuum cleaner about five years ago. Plastic started breaking off the unit recently and now the wind tunnel won't stay attached to the unit. Three emails and two calls to Dyson proved useless. What a waste. I think an expensive vacuum should last longer than that and it would have if it had been made with quality materials. I won't make the mistake of buying cheap plastic crap like that again.

Do not buy a Dyson! We live in Boulder, Colorado and purchased a Dyson. Our house has oak floors with large area rugs. Two of our rugs were hand woven in Ireland and are very sturdy! The Dyson brushes are so harsh that the canister was full of the wool from these rugs! If you have nice rugs, do not buy a Dyson!

I got a new Dyson DC24 Animal in March 2012. This was the vacuum Dyson recommended for my RV with a small area to clean. The beater bar broke on it in May 2012 and damaged my carpet. I called Dyson and they walked me through their "easy fix." It did not fix it. I sent pictures as requested by Dyson for their "engineers to look at". On another email a few weeks later, I sent extra pictures to Alexandra at Dyson as requested in that email, "for the engineers to see" again. I got a letter the next day from Dyson, to my address in San Diego saying the engineers said there was nothing wrong with it. Really, the bar won't move or work. It is broken!

Dyson Digital Slim - The product was good for about a month. After that, the vacuum simply cuts out in the middle of use. All recommended maintenance has been performed but it still breaks down.

We bought our DC 26 in December of 2011. We have been using it and had believed that it was cleaning our floors. In February 2013, my mother brought over a Bissel lightweight vacuum that when she bought it, the price was about $30. We vacuumed with the Dyson then with the cheap Bissel. We got out a ton more dirt and dust with the Bissel. I called Dyson and was told that that vacuum was for small rooms only and this was the reason it did not clean. We only vacuumed a 12x12 room! The vacuum states "for all floor types." Clearly, this is not the case and yet Dyson will do nothing about it.

I have a Dyson DC41. It broke after 6 months. Dyson had me take it to some hole in the wall repair station. My DC41 sat there for over a month. When I complained to Dyson, they had me ship it to their warranty station in Southern CA. I had it back in about 10 days. The DC41 is now spitting out screws. I called Dyson. Dyson told me I had to ship it back to their warranty station. I told Dyson I wanted a new DC41. They said they couldn't replace it. Only their warranty station could do that. Don't buy Dyson. Service stinks!

I got a DC24 Animal in March 2012. It broke in May and I still don't have it back. I called Dyson and they walked me through their "easy fix." It did not fix it. I sent pics as requested and the same day, I sent extra pics to Alexandra at Dyson. I got a letter in San Diego saying the engineers said there was nothing wrong with it. It is broken. The beater bar doesn't work and suction is bad. What do they think? Consumers are dumb? How did I get a letter from Chicago to San Diego the same day? I didn't. It was posted 5 days before they asked for pics of the broken beater bar, so they lied again. I had to threaten lawsuits against them to take the vacuum for service. I sent it in on December 16, 2012.

I received the DC 35 for a gift in December of 2011. In February, it cut off constantly. I called and was sent a replacement part which had nothing to do with the problem. I constantly called, was frustrated and always asked for a supervisor but was told they were unavailable or they would call back. Never happened. I continuously asked for a refund to no avail. Finally, in December of 2012, I sent the entire vacuum including all replacement parts back to Dyson. They fixed the problem they said. No, they simply sent the original back to me. I called again, waited 30 minutes for a supervisor and told her I wanted a refund and she said that time was expired. She said I had always asked for a refund and she said it didn't count because I never said it to a supervisor. She did offer to sell me the new improved version of what I had for a discount.

On 27 Dec. 12, I rang to change the appointment. Beth answered the phone in Customer Services. She asked me my name and I asked her a simple question as to how she was going to spell it. She ignored me totally. I was to say to her that ignoring people is not acceptable and before I finished, she deliberately hung up on me. Had it been an accidental disconnection, she would have rung back but did not. Talk about rude and insulting, is this Sir James Dyson's idea of customer service and courtesy?

We purchased an expensive Dyson vac, and when we moved to a new house with thicker carpet, we could not push it over the new carpet. We called Dyson and were told to take the gasket off the bottom. That did not help. We sent a letter, and they never responded! We had to buy a different vac for our new carpet, and now the Dyson sits in a closet - we can't use it. Literally, it's a real drag! You'd think they would have an adjustment for raising and lowering the height of the vac for carpet and flooring.

Don't ever purchase a Dyson vacuum. I purchased it in 2011 and it is now at the repair center for the fourth time. I called (11/17/12) for status on repairs and Colorado service center can't find it! UPS shows delivery on 11/08/12. Horrible Customer Service, arrogant, demeaning and zero "make happen" attitude. I have purchased much less expensive vacuum cleaners with little to no issues. The experience with Dyson has been tortuous.

I purchased the Dyson Animal Vacuum through the shopping channel in late August 2012. I started using the vacuum cleaner in late September and encountered difficulty with it every time I used it, which was frequently. It either clogged, lacked suction, etc. I spent more time trying to figure out why it wasn't working then vacuuming. In sheer frustration, I called their helpline only to discover I had received a defected vacuum cleaner - after only 6 weeks of use. I had no return option, only to send it to their repair center. What an inconvenience. Now without a vacuum for who knows how long, what do they expect their customers to do? I will be telling everyone I know not to purchase a Dyson.

It's been 3 weeks since my vacuum was sent out to be repaired. It was sent to a Sears repair service. I have been jerked along now for a week, telling me it's been fixed (beater brush and belt) and is in "transit." Dyson repair customer service tech informed me that the staff who works for Dyson never uses Sears because of their bad reputation and how long it takes them to get the job done. How cool is Brent, they should fire his ** for telling one of their customers this. I could have gone out and bought a cheap vacuum a few years back and just thrown it away at this point and bought a new one. Instead, I bought a $500.00 vacuum expecting it to be superior to other vacuums on the market. I love the vacuum but will never purchase anything else from Dyson again, just because of the experience I am receiving now with them.

Dyson Vacuums are over-priced, over-marketed pieces of flimsy plastic junk! They destroy carpets. They void most carpet warranties and many of them are made of flimsy plastic. I purchased a Dyson DC41 Animal Vacuum in July for $600. Less than three months later after very light use, a frail and thin part of the base plate broke and gouged tears in my carpet, several feet long. I contacted Dyson and told them about how the vacuum damaged my carpet and they had me send in photos of the damage and the bottom of the vacuum.

I called the warranty division. They sent a new battery and charger, said it would solve the problem. It did not. I called again, they said it was the body and would send a new one. It never came. I called again. They said it was in transit still, 2 weeks later. I waited, it never came. I called again. They said they would send another one. It never came. I called again, they said it was in transit, same story, it never came. I called again and asked if they could send it a different way like the battery. He said, "Let me ask my supervisor."

I purchased my DC 24 vacuum cleaner in Dec 2009. It worked beautifully. I don't really use it on a daily basis; I would say maybe once every three months or so when I vacuum sofas, lamp shades and hard to reach corners as well as tile floors throughout the house. The brush stopped functioning and I called 1800 number listed on the operating manual. The wait was not too long and the person helping me was helpful. After we went through some steps, the brush started to work. I noticed a few days later that the vacuum stopped suction. I did everything I can to make it work properly. I even cleaned the filters and looked for blockages as stated on the manual. It does not turn on at all. It is still in good shape, almost brand new. I even went through the same steps again as a Dyson representative walked me through. What do I do now? This machine is expensive and I don't want to just give up on it. Do I mail it back to Dyson? Do I get a replacement? Please help!

I bought my Dyson DC23 in Dec 2011. The brush head stopped working after 4 months. I went through all the c/s suggestions then they sent me to a repair shop. It could not be repaired so Dyson sent a replacement. It is failing again and the warranty is expired. I have just spent 2 hours taking as much of it apart as I can and cleaning it. This is the most disgusting design for a vacuum and I will never own one again. I was not able to get it to work any better. From now on, I will happily change vacuum bags.

I've had my Dyson Animal for two years. The suction is fantastic and I like that part about it. What totally sucks is the hose usage and the floor attachments. This was poorly designed. I complained to Dyson and they said the hose would eventually stretch out but when for crying out loud. It wants to compress itself into the original length and it sucks to pull the machine backwards to use this feature. It tips over constantly because it's being pulled at an awkward angle. I wish I had bought the canister model. I sure wouldn't recommend the upright.

We had our first problem with our DC23 Dyson vacuum just one week after its purchase. The beater brush stopped working. After putting me through a two-hour ordeal on the phone, Dyson sent us another. It is now four months with the new brush and it has stopped working as well. This vacuum is a piece of junk. Do not buy a Dyson. This is our second one. Previously, we had an upright that fell apart after just two years. We purchased it from Overstock.com and we just figured - that is what we get for buying refurbished. We bought the DC23 new and it's a hunk of junk also. Do not believe the hype. You spend more time cleaning the device and solving problems than you do in using it.

I have had problems with our expensive Dyson vacuum since we purchased it. It stops after vacuuming for 10 minutes, has no power and the roller on the floor attachment does not work. My husband spent hours taking it apart and trying to obey the various people on the hotline, to no avail. No one could help. Never buy this vacuum!

I bought a Dyson handheld battery-operated vacuum. The brush spinner, which is activated to pick up particles, stops frequently during operation despite being fully charged. The battery that’s charged by the power supply has a very short charge maintenance life and can only do 2 rooms without recharge being required. Add to that the frequent stopping of the brush attached to the pick up cylinder and the cost of the unit $400. Don’t buy it.

My belt worn out and I need a new one. I called from work and they will not send me a new belt without the serial number. I got the serial number and I am now told I don't know how to read. The number I gave them is correct, yet Dyson tells me it can't be. I was told I must be reading the wrong serial number. I asked how many serial numbers there are on a DC17. He said one. How can I read the wrong serial number if there is only one? Their customer service is the worst I have ever experienced. I would never buy another or recommend others to buy one of their products. I will tell anyone who will listen to my story.

I purchased a Dyson DC35 in January 2012, and it has been malfunctioning ever since. The motor has been replaced, and it still is not working. I should have known this was a problem when I contacted the company regarding the motor to find out that it was out of stock. Many others must have been experiencing the same problem. I spent the large sum of money on this vacuum, hoping that I would not have to deal with this type of issue. I guess I was wrong.

My Dyson vacuum needed a new motor. Luckily, it was still under warranty, so I took it to the closest warranty repair shop. I dropped it off in the beginning of January 2012, and just got it back the last week of June 2012, almost 7 months later! Dyson sent the repair shop the wrong motor 4 times, and it took 3 months for them to even send the first wrong motor. I cannot believe how long it took to get the correct motor. We were lucky that the shop (no relation to Dyson) eventually let us use a nice loaner vacuum for free until we got ours back. Even though I love my vacuum, I don't plan to buy a Dyson in the future because of the horrible service.

I purchased a D35 in March 2012. The first week the battery charger failed and I returned it to the store for a replacement vacuum. One month later, the main unit failed and it won't work. I called Dyson and they told me the main unit was on "back-order", but it should be in by May 30. Now, I called Dyson today and they tell me that they cannot confirm when the part will be in. The representative was extremely rude and constantly talked over me and argued. Now, I am told that hopefully I should receive the part by the end of June, making it almost 2 months without being able to use this $300 vacuum.

I purchased the Dyson DC25 to use in a new home, under construction, at Sears when we were purchasing our appliances in late Nov. 2011. We moved into our home 1st of April, pulled out the Dyson DC25 at our new home, started trying to use the attachments with this horrible hose that pulls back and almost broke my Kholer glass shower doors, beat my cabinet up, and then it tilted and hit my new toilet. What a disgusting affair. I have contacted them asking that they send a different hose that would work. I have done all their suggestions, pulled and pulled the hose by the two of us and wrapped it around the vacuum when not in use, but nothing works. I believe they need to step up to the plate and admit their mistake. All it would take is a new hose and it would work great. Bad.

My less than 4-month old DC41 vacuum that was only used once a week on hardwood floors and low pile area rugs stopped working today. When I called customer service, I was first offered a part for me to replace. When I explained that I was not comfortable with this, I was then told I would have to send it out for repairs and would be without my $700 vacuum for 7-10 days. I was then told by their customer service representative to take it back to the store where I purchased it and lie and tell them that I wasn't happy with it, not that it wasn't working. I have never been told by anyone before that the best solution is a lie. He then transferred me after keeping me on hold for 20 minutes to a woman who told me that she would document my complaint about him. There was nothing about my vacuum.

My 2-year old Dyson power button would not stay on, service warranty through Sears. They replaced the roller and after 2 weeks, I was able to pick it up. At home, it still did not work. The button still would not stay on. Dyson had me ship it to their regional repair facility, it should take 2 weeks. I am now on week 8 without a vacuum. I have been told by a number of lack of customer service reps that my vacuum should be ready next week. I should receive it on Friday, Monday latest. I called on Tuesday, one more week please. Finally, my vacuum is ready. It will be shipped out on Tuesday. 4 days to receive. I called today, Monday, and it will be shipped on Thursday. I should receive it on Wednesday. My next vacuum will be an Oreck.

I bought the Dyson year 2011 ds17. When I bought, it works great and very strong. Within a year passed, the vacuum begins getting weak as in loss of suction. When I pulled the handle to vacuum the stairs, it won't suck it. I can still see the trash on my stairs. The company said it will never loss suction, well it's not true. After using for a year, it lost its suction. I will not purchase another Dyson again.

One of the other comments said it best: "I have a $500 brand new Dyson D28 vacuum that I can't use". Except in my case, the D28 has been sitting at the warranty repair shop for a month awaiting a new motor. The vacuum was purchased in November 2011. The clip that attaches the handle to the hose broke within six weeks and Dyson had to ship a new hose. The hose took 3 weeks to arrive. Three weeks later, the motor died and I haven't had my vacuum since.

I have spent several weeks trying to get my vacuum fixed due to Dyson's policy regarding "select repair centers". Even though the vacuum is still under warranty, I just wanted it fixed by a reputable, near by, vacuum repair shop. Apparently, Dyson will not contract with them because they don't have enough volume. This shop has an impeccable reputation but why should Dyson care about good customer service and the act of actually getting a vacuum fixed without hassles. Dyson would not even sell this shop the minor part that was needed. So I had to go get my vacuum and start all over.

I recently bought a $700 silk shag area rug. I vacuumed my carpet a couple of times with D28 and to my dismay, I noticed that the vacuum had destroyed my carpet and completely matted the rug. I contacted Dyson about the carpet and the fact that my one-year old handheld vacuum has also stopped working. Dyson gave a runaround in which I talked to multiple customer service agents who gave me conflicting information. After numerous weeks, Dyson told me that there is nothing they could do. They informed me I was lucky my handheld lasted a year, and the vacuum should not have been used on the carpet. I will never buy another Dyson product.

I love my Dyson canister model. The suction is amazing; however, the hose is a lot to be desired. I find when I am vacuuming the hose will crimp and cut off the suction. Also, when it comes to vacuuming objects, the handle and hoe are too stiff and short to maneuver.

I cannot use the hose to do any upholstery work.The hose is too tight/stiff and neither myself nor my young neighbor are able use this function which we need with a vacuum. I called customer service several times. Same response every time that the hose will get more flexible with use. Wrong! Does anyone know if I can get an aftermarket hose attachment?

My Dyson handheld vacuum stopped working. My husband and I contacted Dyson to report the issue and have the problem resolved. (The item is under warranty.) We have spoken to Dyson customer service 4 or 5 times, and the matter is still not resolved. Every customer service agent tells a different story and is unwilling to escalate the problem to a higher level. When I asked one representative for corporate information, so I could complain about her ability to resolve the issue, she let me know that "no one is running the company" but that I could contact the legal department. But she would not provide me with a phone number or address.

This company has hands down the worst customer service I have ever experienced. I tried to get a fairly new DC 31 fixed. Instead of sending a new device, they sent parts, after two months nothing has worked and they will not simply replace the unit. They gave me instructions to send back the parts through UPS. Instead of issuing a call tag, they sent me to a UPS office that told me they were never authorized by Dyson to ship anything back. I should have just thrown it in the street! Do not buy from this company!

My Dyson dc25 is the worst purchase I have ever made. I bought it 18 months ago. It has been returned three times to get fixed and I still have the same problem. The brushes constantly stop spinning. I guess I have to return it again for another three weeks. I have a 500-dollar vacuum that looks brand new, but just doesn't work.

I have had my Dyson DC17 animal vacuum for 5 years. The only problem I had was with the canister, and it was a defect that was replaced. It still works great, and I have a German Shepherd that the only thing the dog hair doesn't stick to, is her. I use this at least every other day, for quick clean ups, and once a week for a good vacuum. I will buy another one when the time comes.

I bought this because everyone who owns an upright loves them. I have back trouble so I wanted a light weight canister that didn't take up a lot of room and that I could carry if I had to to do the stairs. I bought it because the sales person said it works very well on carpet and picks up dog hair. Ha! I wish I returned it after the first use. Now, months later, I hate it even more and it just stopped working. It is a waste of money, I could have bought 3 and they would have worked better. I wish I could return it and get my money back. I am so frustrated because it was so expensive, so I can't afford a new one and now, I'm back to where I started. Having to lug my other canister (that works great but heavy) up and down the stairs with my bad back. Any help or ideas would be grateful.

I ordered my hand held Dyson probably 4 months ago and I have not been satisfied with the suction. I like the weight of it but just no power and have really used it very little. Then yesterday, it quite runs completely. So I was wondering what the next step to do is. I believe I gave around $169 for it. If necessary, I can look it up on my charge card.

I have had nothing but problems with my Dyson DC25. I've had it for 3 years, and I have had to replace numerous parts. It is made of cheap plastic, and parts constantly break. I've had to replace parts for the handheld part, and now, the hose clips have also broken. The handheld part is also extremely difficult to use, as you must bend over constantly.

My Dyson dc28 has been in the repair shop for 2 months. I bought it 4 months ago. The Dyson company said if this authorized repair shop can't fix it, send it to them for repair. Its sounds like it might not get fixed for a very long time. I asked a about a lemon rule, they said they don't have one. They will just keep trying to fix it until it is out of warranty.

I have been the proud owner of 5 different Dysons and have been very happy. However, I purchased the new Dyson dc24. It is without doubt the worst hoover I have ever had. I phoned Dyson and they said maybe you should have bought a different Dyson. Not a good response. I bought it because it would be lighter; however, I did not realize that the suction power would be far less the tool such as they are not good at all. So to anyone thinking of this machine, think twice. I really feel let down by this machine.

I purchased a Dyson Animal 3 years ago. A year or so in, the machine wouldn't pick debris up and then after awhile, sounded like a lawnmower. I contacted Dyson Customer Service and they were extremely helpful and quick about a solution. They sent a new canister immediately. The vacuum worked like new again. The vacuum has since lost suction again and is on the same track as last time. Thinking it would be an easy call like last time, I had my senior mother contact them for a solution. She told me that the person was rude and didn't let her finish explaining the problem. They told her to take it to a repair shop to get fixed.

Terrible. And a zealot that buys one does so because lemmings do that. Many men getting their little wings caught in them.

I love my Dyson. I couldn't find a vacuum that would sweep up pet hair that well until I tried the Dyson. I have cats and dogs and it's a challenge cleaning up after them, but my Dyson really does the trick. Also it's trustworthy - I have had it for a year now and it still works like new.

One thing that drives me nuts with the Dyson is the two small parts that make one extension work, has no directions for it. When I want to add the floor cleaner to the steel bar, I have no way to figure out what attachment goes into it to hold it all together. Your directions are terrible on the one page piece of paper. All I can do with the vacuum is the small carpets. What a waste of hard-earned money.

We got a Dyson Vacuum cleaner, thinking it would be great, being light and easy to steer, making things easier for both my wife and me. What we've found is that being easy to steer, is the only thing that's easy about it. It makes lots of noise, but the suction delivered to the head is next to nothing. The head is so close to the floor, that it simply pushes any bit of dirt larger than dust around, and moves it from one place to another. Even if you maneuver it to lift the head, and put it back down on the dirt, it doesn't suck it up.

I purchased a Dyson Animal vacuum in December 2007 from Sears. For the first two years or so, it worked great with no problems. It had great suction and cleaning (we have a dog that sheds). Since then, we have taken it back to Sears for repair three times. The first time we took it back, it was to replace the power switch, which quit working, and to repair a very loud noise.

I bought a Dyson Animal on March 6 2011. I had a problem with it since July of 2011. I bought it from Sears in Staten Island, NY. It ripped up my linoleum in my kitchen because the roller would not stop rolling in the upright position or in the floor mode. I did not know this until I saw the rip marks in my floor. I had a claim in with Sears with all the pictures of the damage to my floor and all the phone calls made and they said I could not get my money back and they had a claim with their management service which Dyson said they could not deal with. I had a claim with Dyson that said the engineers said the damage was not caused by the machine and I could take it to a authorized repair service or send it back to Chicago for inspection. This went on for months. I did not want to send it back or have it fixed because I knew that they would say it was not the machine.

I have developed a extremely sore right elbow from using the wand on my upright Dyson, and I believe the "easily maneuverable ball design" has been straining my shoulder. If you pay attention to how your body moves when using the upright ball Dyson, it makes sense. I have been making myself use my left arm which is awkward because I'm not ambidextrous, this eases the pain. But every time I go back to my right hand, the pain comes right back.

Exactly year ago I bought Dyson after our Fantom canister motorhead broke again. My bf said it's old and we need new vacuum. Big mistake! I should have fixed it as I did before!

I've had two Dysons. The first one was a gift purchased at Sears. It was heavy, got clogged up and the animal hair brush (purchased separately by me at $45) got clogged all the time. I gave it back to the person that gave it to me mainly because it was so heavy. Then, and I admit it was stupid, I bought a lighter version. This one clogs up, and lost suction and the spring that kept it upright broke. I spent $400 on that one. Believe me, I wouldn't take another on as a gift again and they're very over rated, get nasty quickly and do loose suction. And the only reason this has one gold star the site made me put at least one star before I could submit.

Ever since I've owned my Dyson Animal, it has given me problems. Every time I call the customer service at Dyson, they never have a solution for my issue. Now, when I push the power button, it does not stay on. It only powers as long as I hold down on the on/off switch. I am tired of dealing with customer service, yet no one higher up at Dyson is interested in hearing/resolving my problem. Now I am stuck with an expensive hunk of junk and dirty carpets!

I ordered the incorrect part for my Dyson vacuum cleaner. I returned the part and had to call them with the USPS tracking number. They had no return form like other companies do. They did not process my refund. I called and emailed multiple times. It wasn't until I told them that I was going to dispute the charge with my credit card company that they finally gave me a refund, for the wrong amount! They refunded me for a part that I ordered a year ago and did not return.

I purchased a Dyson Animal from Sears for my wife in December 2006. The motor literally caught on fire while in use approximately 90 days later. Dyson had Sear's Service Center replace the motor. The motor caught on fire a second time one year later. This time, Sears claimed that the warranty (their own one-year warranty) was no longer in effect, which resulted in a verbal battle between Dyson and Sears. Sears was forced to replace the motor again. Now, the machine has no suction, and blows dirty air into the room when in use. There are no blocked hoses, filters, etc. Basically, these machines are cheap pieces of junk, and I'll never buy a Dyson product of any kind ever again. My wife hates them!

Not only do I think it's a very expensive piece of junk, the Dyson approved Service Center they had to take it for repair said it was far inferior to a Meile and proved it by demonstration. It is now again broken and this time, I will donate it to Goodwill. I have managed hotels for 40+ years and have been through hundreds and hundreds of vacuums. The housekeeper who cleans my home has been a housekeeping supervisor of a 760-room hotel that I managed, so she is even more experienced than me.

I purchased my Dyson vacuum at Sears in 2009, paid $500. Sears told us that the warranty is for five years, replacement guaranteed if not repaired properly.

I purchased the Dyson animal vacuum. I had it for a year and it would get real hot and cut off! I paid $500 plus for it. I am very disappointed and will never buy another. I would not recommend to family or friends to get one!

I purchased the Dyson Animal Vacuum Cleaner in February 2010. This vacuum was excellent, until about nine months after the purchase.

I purchased a few Dyson Vacuum cleaners. The portable battery operated Dyson Vacuum's power lasts a very short time which was disappointing. The problem however is the battery will not take a charge after 6 months of very light use. The battery is defective and I get nothing but a runaround from Dyson Customer Service. Out $150 purchase price expecting quality and received garbage. Dyson wants me to buy another $50 battery from them.

We purchased a new Dyson vacuum cleaner in Feb. of this year (it's now Nov 2010). After a few months of use, my wife started to complain about the vacuum not working well. It worked really well when we received it so I checked it out. Well, the belt that spins the roller is broken. On most vacuums, it's an easy replacement but since this is new I called Dyson. The customer service lady first accused me of damaging the vacuum by running over something, which absolutely did not happen. Then I was told the warranty was out. Five year warranty that doesn't cover a major component of the machine is out in 10 months? Ridiculous. I'll never buy another Dyson machine ever.

I brought my vacuum into the shop because it's under warranty. It' a Dyson and it has started gathering pet hair & debris around the belt. I called and put in a repair order to Dyson and was referred to this shop, the only one in town that is Dyson certified. Without looking at the vacuum, the repairman (owner) belittled me and accused me of abusing the vacuum. Then he told me nothing was wrong with it and that I should go clean it. He offended both me and the friend who was with me.

I had the $600.00 vacuum (DC28) for 2 weeks then the height adjustment stops working. Sent it back to Dyson via UPS (I'm sure UPS is making a huge profit off Dyson). They call me 2 weeks later and say a part needs to be ordered that will take 10 days. Then install it and send it back to me? I mean common, I paid for quality, not the 5 year warranty (which I am sure I’ll have to use). I won’t have a vacuum cleaner for longer than I have owned the stupid thing. It works great when it's in my house. I think Dyson's vacuum cleaners have a built in vacation setting cause they sure spend more time lounging at the repair facility than actually working in your home!

After owning the vacuum for two years, it fell over, as it sometimes does when I was using an attachment. This time however, a cheap plastic piece holding a spring broke. As a result, the vacuum would no longer remain upright. The piece that broke shouldn't cost more than a couple of dollars. I called their help line and explained what happened.

I do not have an address for Dyson. I have a Dyson DC17 vacuum. The mini turbine head which came with the vacuum is a hazard due to the way it connects to the vacuum for cleaning upholstered furniture. I used it for the first time last week and was amazed to find that it did not attach securely to the hose. It is very heavy and the hose is flexible. It just slips down onto a plastic tube and will not stay on. It kept slipping off as I was using it. It fell off once and fell on the side of my leg just above the ankle. It was sore, bruised and swollen. If a mom was using it and had a small child near her, it could fly off or drop off and injure the child. This product should be recalled and redesigned. I could not finish all my chairs with it and had to resort to the small attachment, which was not meant to be used on furniture. I will never try to use the turbine head again.

I bought a Dyson DC25 about 5 years ago, thinking I'd never have to replace it, because of the statement of Mr. Dyson himself that states "it never loses suction." Wow, what an invention! I was so excited. The enthusiasm for this vacuum did not change until the vacuum lost all the suction! It wouldn't pick up a thing.

I ordered accessory brushes for my Dyson vacuum. The package was sent with no signature requirement, supposedly left on the porch, unfortunately there isn't one. I live in an apartment building with no reception and an open entry immediately off the street. I never received the package. I have no accessory brushes, and I am currently out the $64.99 plus shipping. I am now locked in a battle with their customer service who is making demeaning suggestions like "take a look around the perimeter of your home", as though I wouldn't have thought of that myself?

The belt tension (a small screw with spring) popped off the vacuum. I was instructed to bring it to a local service center nearby. Two months later, my vacuum is still being "repaired". Their service center told me they are waiting for parts and to contact Dyson. Dyson told me that a "different department" handles the ordering of parts, but I can't speak to them and my account has been noted. Be warned, do not buy a Dyson! My Dyson vacuum (the $600 animal) was less than 1 year old. Now, I've had to buy another vacuum because Dyson won't honor its service warranty.

We bought our Dyson about three years ago. It started off great. The attachment sucks and not in the good way but everything else worked great. About a year after we bought it, it started needing to be taken apart after every use to be cleaned out. I don't have pets and I'm not picking up anything that shouldn't be picked up in a vacuum. We even have to get out the air compressor to clean the filter. I've taken it in and they can't find a thing wrong with it. So of course, Dyson won't replace it.

By far the worst vacuum I've ever had. It's hard to manage, very stiff hose, handle that cuts into your hand when you use the hose attachment, heavy, bulky and not user-friendly. I've written to Dyson to complain and have heard nothing back from them at all. I guess the old adage "buyer beware" is Dyson's motto. My advice, do not buy a Dyson.

The vacuum works fine if you need to pick up a little bit of dust on a hardwood floor. The carpet mode won't even pick up hair without jamming the roller and making a ridiculous noise. What a waste of $400 plus. Do not buy a Dyson.

I bought my Dyson pet vacuum three years ago for an outrageous $500. Thinking it would outperform my 20 year-old Singer, I paid the price. What a bunch of overpriced plastic crap! Nowhere close to my old Singer. Dyson "power" is a joke compared. Now the roller needs replacing and I'm still looking for anybody that can supply one! Also, did Mr. wonderful Dyson ever hear of a retractable cord? Apparently not. Be warned do not purchase any Dyson!

I brought my Dyson in for repair and it started out fine. Dyson got my serial numbers and sent in the work order. The owner of the facility called Dyson back and said it looked as if they was used for commercial use and refused to fix them. I've had them for a while and never brought them in for a repair once. To make a long story short, they (Dyson) sided with the repair store owner and my $600.00 a piece vacuums with a 5yr. warranty was voided by Dyson! This was insulting me as well as my wife. What kind of system is that for the warranty?

Wow! I never knew how bad the Dyson vac that we have was until I read some of these reports. Our DC25 picks up a huge amount of dirt and dust, that's bad. It is light and powerful, that is also bad. Emptying the dust collector takes about 30 seconds and no dust is spilled in the house, how terrible. It is so incredibly maneuverable that we hardly have to move any furniture, that obviously has to stop.