1-800-GOT-JUNK Reviews

I made an online appointment to have a few things picked up. Cardboard boxes and about 6-7 garbage bags. That's it. 2 young men. Overcharged me. Said the truck was nearly full. They purposely drive a small truck and load it unevenly so that they can give you a lame excuse about pricing. Charged me $783.62. It's a scam and I DON'T RECOMMEND this company to anyone. A complete nightmare!

I was moving out and requested a basic pickup estimate. What I heard was the employee gave a "verbal" quote and stated no more than $538.00 with 2 employees using their trucks. I repeated back the amount to the employee with my husband on speaker phone. Since another company quoted around the same amount we thought it would be reasonable. My husband repeated back the same quote over speaker phone and we collectively agreed.

I needed to recycle a microwave and went to site to drop off, not realizing they did not do single drop offs. Vince was kind enough to remove item from my car and recycle. Appreciate the extra effort he took to assist me when he did not have to.

High pressure tactics and disrespectful practices are used to obtain business. ** them for this unethical practice. You deserve better treatment and 🙏.

I hired 1-800-Got-Junk to help with a whole house clean out. Adrian and Cordell provided very good service. They worked quickly, efficiently and were friendly. They had a plan, and they did more in 2 hours that we could have ever gotten done. I have been a customer before and will work with them again. I highly recommend them.

I had them remove an old sleeper sofa. On the way out, they broke my ceiling light fixture at no extra charge! The guys were courteous and apologetic, but I've been getting the runaround from the company to buy me a replacement.

Pricing over the phone was only max 838 but once they got there it went to 1850. We rented a dumpster which cost was just under 400 to cover all furniture and debris. 10 cubic yards. I will forget this company even existed. Worst customer service starting with initial phone call giving false hope and price. To being late and over doubling cost and adding hidden fees. Buyer beware. This is criminal!!!! Wish I could give them a zero.

I had 2 items removed. They charged me over 500 dollars. Do not use them. Be very carefully. Try someone else. I would look for someone else. Charging that much for 2 items is crazy. Please be careful and look.

I am writing this review because I want to warn other people about this service. We called up for an estimate on some things we had left from moving out of our house and within a half an hour there was two guys with huge two huge garbage trucks coming down our driveway mind you we called for an estimate not for any kind of pickup. They had to get walked through our entire house. We felt very uncomfortable. They wouldn't leave for like 2 hours and I feel really bad for anybody that's elderly or unable to protect themselves because I was honestly scared At a point. These people should be closed down plus everything that I've read online is extremely overpriced and they have different charges for anything and everything you could think of.

Joni M. Harrisburg, Pa

I am very pleased with the service I received. I booked late Friday and pick-up came the following Saturday morning. Joseph came and handled the items I asked to take away, plus gave me a customer discount. Joseph was super friendly and helpful. He never complained about the heavy items I asked him to haul away. I have been a customer for many many years and will keep your company on my list for future needs.

I was told pickup would be 12 to 130pm. They arrived almost 4 hours late. I asked for pricing but was told I would receive price in person. I should have asked for a ballpark. They quoted me 700$ to remove 1 chair and 1 King mattress. Are you kidding me?

Never use this company! I hired them to remove a piano and a sleeper sofa. They damaged my apartment, which my management charged me for. I took 1-800-GOT-JUNK to court. The judge decided in my favor. 1-800-GOT-JUNK still refuses to pay. The damages were over $5,000.

Take precautions before hiring this company. I typically do not write negative reviews; however, I feel it is my moral obligation to alert prospective clients to 1-800-GOT-JUNK’s unprofessionalism and injustice. The movers caused approximately $5,500 in damage to the restaurant beneath my apartment and have refused to accept responsibility. Initially, the company assured me that they were insured and would cover any damages. However, the general manager, Johnpaul **, later contacted me and stated that they are not liable, claiming that their employees reported my onsite realtor as the responsible party—my realtor claims otherwise, an assertion made without any vested interest or motive to misrepresent the facts.

I made an appointment for Got Junk to come on 11/18/25 from 1:30 to 3:30. Got a call from their office to change appt for 11/17. Well, they never called to come until 7:30 at night. I said no, I will change the appt back to 11/18. We'll just received a call at 5:30 stating they were 4 hrs out. This is unacceptable!! 2:days I waited and no call to explain. Do not use these people.

They first gave me a quote of $2100 and told me it wouldn’t exceed that price, other companies initially quoted me around $2500. I agreed to that price and the second day, different people from this company came and they demanded extra $2000 telling me untrue things to get more money, also telling me they charge extra $100 per hour apart from the size of the garbage. I also helped them to lower the price, and still I ended up paying them around $4000 for 4 bd house furniture removal, very dishonest people work there that tell you anything to get more money. Not happy with their services and I don’t recommend them to anyone.

It's pretty rare that I will do reviews - but Yaseem and Leo took a difficult situation and made it happen! They removed a refrigerator from tight quarters out of a basement. They both had a can do attitude- that made all the difference. Hats off to them - they're keepers. Thanks guys - we really appreciated all your efforts 👌

It appears that the way that 1-800-GOT-JUNK is able to get customers to pay such sky high prices is to avoid telling you the real prices you will be faced with. I was told over the phone that the most I would be charged would be $499. When the junk crew arrived, they presented me with a pricing schedule and I was quoted at over $800. It makes perfect sense from a business standpoint to avoid telling people they might be paying $800 or more over the phone because they will likely hang up and seek another option. I ended up having to keep several items because I refused to pay more than the $499 I was told when I scheduled the pickup. The crew then explained that the office staff doesn't know what the pricing schedule is. This seems like a deceptive way to get people to pay exorbitant prices when they have already set aside time for the pickup and prepared everything to be ready when the crew arrives.

The crew arrived on time. They were very friendly, looked over the stuff that we wanted gone. Explained how the service works as this is are first time using the service. They gave us a price and let my wife and I talk it over, we agreed. It took the crew a litte over an hour to complete the job. Crew made sure basement was neat and clean before they left.

I really appreciated the communication. The gentleman that came to load the equipment were awesome. But the price was completely outrageous to get rid of 3. Items, a couch, a recliner, and a TV unit cost me $500 plus a $75 labor fee, which was never discussed or have I ever paid while using them before? I could have rented a dumpster for what it costs to get rid of 3. Items and I might add that I took all the cushions off the couch and threw them away. The recliner was taken apart. It was 2 pieces that could be easily picked up. And the wall unit had the top taken off, and it was by the door easy For them, it took them ten minutes to remove my stuff. And I paid five hundred and thirty five dollars, not worth it.

I had called for a quote for removal costs had set up appointment yesterday from 10am to noon in my brother's hales corners home. When I arrived at 950am they had already loaded a couch into the truck and got payment for ONE item. I was NOT happy with these tactics. Not only did your personal pressure him and got payment, stated was a non negotiable, done deal. I certainly will make it known of your unscrupulous way of doing business and will absolutely Not ever recommend your company.

Dallas and Javier were phenomenal as they assisted us with collecting and repurposing our shelving unit and bedroom bureau. Kind, positive, knowledgeable, customer-centric, environmentally/green focus - check all of the above. We couldn't have asked for a better experience The company also provides additional services like, moving, bio-hazardous waste disposal, disposal of sensitive documents, electronic waste management - the list goes on. They made our day - give them a call!

The movers were extremely nice, but the company price gouged my husband and I. They told us the '600$' volume full truck on their website was out of date and the price was now 828. That's not even the part that pissed me off. The 828 was the space price and they also add in *weight* which was another 430$. My total price was 1300!

I made an appointment for an estimate to remove a piano. Two guys showed up and gave me a quote. I told them I received a lower quote so one of them called "his boss" and they matched it. So I agreed. They started to roll it towards the steps, leaving marks across my wood floor. Then when they got to the steps they asked if I had any old blankets. So they sent an inexperienced crew without any proper moving materials to remove a heavy piano. As they are sliding it down the steps on my blankets, I hear a loud bang. They dropped it and it cracked the ceramic tile at the bottom of the steps. They apologized and told me the "boss" would be in contact with me that day. I heard him call the damage into someone. I paid (and stupidly even tipped because I felt bad for the guys who clearly weren't equipped to move a piano).

This was our first time using 1-800-GOT-JUNK, and will be our last. Beware of them.... They provided me a service window of 1-3 pm, and showed up at 6:45 pm... No call, no text, nothing. My husband and I basically waited all day for them. When I called customer service to complain, they claimed that the original team of guys "couldn't make it" and they were sending another team out. Then, when they arrived, they quoted us $700 to remove an IKEA couch and loveseat that were taken apart!!! Absolutely absurd. I instantly told them "no", we were not interested. They then proceeded to call a "manager" (who might have been a fake person, who knows?) and asked us for $350, which we still said no to. Finally, they asked for $228, which we agreed upon, although still too expensive.

Good service, outrageous price. Courteous, seamless removal. Price was ridiculous...plus a $169.00 extra charge for mattress recycling, which is their price passed on to the customer. Everything about the service was good, but the pricing is a bit bloated.

The guys did a great job removing my old sofa. They even vacuumed the carpet afterwards. They were prompt and professional. The price was also reasonable. I would recommend these guys. They really did a great job!

My mother died and we needed to have her apartment cleared out fairly quickly. They advertised that they take everything and sort it according to what can be donated, what is recycling, what is garbage. 70% of my mom's things could have been donated. Especially the household goods in the kitchen. I had boxes and other supplies they could have used. Instead they walked in with heavy duty garbage bags and started to throw all her dishes, China, glassware into the bags, smashing everything to pieces. They took my tool bag without inquiry. Then they took my mom's lawn furniture from outside, and instead of going around outside, they dragged it through the apartment leaving trails of filth all over the the apartment, the building hallway, and foyer. It was wicker furniture. It was light enough for them to carry it an extra 8 ft to the truck by going around the building.

The website said a full truck was $600 (with additions for specialty items). The website said no credit card needed. We booked them on a Sunday. They called and asked if they could come 3 hours earlier. We pulled everything out on the driveway and when they showed up, they gave us a list of the "new" pricing. $1600 for a full truck. We could have said no, but everything was out so we went ahead and loaded it to avoid overtime. When they finished, we found out they only take cash of a credit card with the option of a gratuity. We took the smaller 10% and they didn't sweep up. Just left and told us if we gave them a good review, the two guys (very nice) could get a bonus. $600 turned into $1800 in the space of 2 hours. Today we ordered a 30-yard dumpster we get for a week for half the price.

I set an appointment to estimate a condo clean out. They sent me 3 texts to confirm I would be at the condo for the appointment between 11am and 1pm today. Apparently they don't have the same communication with their own employees. I traveled 90 minutes to get to the condo on time. No one showed. Called them and they wanted to delay it another 90 minutes (which I'm sure would have been hours. Wasted my whole day. I would NEVER recommend them.

Their online price estimate to remove a sofa in my area was $99. They also offered a $20 off coupon. But once they arrived, their price changed to $358. I argued and finally got them to reduce it down to $150. And the $20 off coupon did not apply. And then you’re also pressured to tip. I called and emailed them and they kept saying someone would contact me, but that never happened. I think they know that once they’re in your home, you won’t want to cancel. So they jack up the price and you’re stuck. I think their online pricing is very misleading on purpose. No I do not recommend them.

Scam overpriced. I got them down from 500 to 100 dollars after a ton of negotiation for a very small amount of work. I still wanted to let the world know to avoid these guys. 100 dollar labor an hour charge for hauling garbage from my mailbox to their garbage truck. Just a scam of a business. If you value your money, and therefore your time, please avoid them. Wish I hadn't paid the 100 dollars, but hey, at least I only let them semi scam me. I'd advise you to not support this type of business, for selfish reasons, or altruistic reasons.

“Got Junk” arrived on time arranged and were professional and friendly. They explained process, cost. The items were removed immediately & efficiently. I would recommend them 100%!! Great job Kenyatta and Dakota!!! Thank you!

They loaded the truck with my 4 items and then they told me it would be $150. For 4 items. I said no way but they wouldn't remove them from the truck. I had to pay and then contacted the office right away and they said they wouldn't change the price. I am completely flabbergasted by this not only ridiculous prices but no customer service at all.

Absolutely too expensive, the employees really nice, but the cost astronomical expensive, they wanted to charge me for 3 couches and 1 bench $900.00. I pay $400.00. Still too expensive. Never again I will call or use them. Sorry, you guys are really nice but the charge too expensive.

I live in the Providence area. I was able to get same day service from 1-800-got junk. A little higher price than I thought it would be. However, the 2 gentlemen that moved my old cabinets and granite countertops were absolutely amazing. They worked so hard . They were very careful and conscientious in my home. Their names were Nick and Even. I’m not sure if anyone else would’ve done a better job. Kudos to Nick and Even.

The team that came to the house was wonderful. They were professional, careful and respectful. However, the pricing structure is crazy!! Not only is it not at all transparent, but it is an outright rip off!! The price can be "negotiated" which is so unprofessional. Never ever will I use this service again. If you are reading this, don't choose them!!!!

They were very friendly and able to haul out some very heavy things from my house. Be prepared for price shock, they didn't tell me when got my estimate that it wasn't including labor or gratuity. For two items costed me over $1000. Also I was told not to disassemble my item they would do it. But when they arrived they had no tools to do so. Lucky I had all the tools they needed. Socket set, Allen wrench, screw drivers and saw all.

1-800 Junk removal Brooklyn gave me quality service in careful removal and socializing. The price is reasonable for solution to your problem. I got me more oxygen with less clutter. The crew handled the job swift and smooth in which I truly recommend. Don't get stuck in the clutter, get got junk removal, I give you my approval.

Moving after 25 years in the same home, we accumulated a mountain of items. We were downsizing and needed to clear out 6 truckload of stuff and we could not have done so without 1-800-Got-Junk. From the very beginning the process was seamless. From scheduling an appointment, and being able to schedule them on the exact day we needed them. When the team arrived Garrett assessed the massive job and provided a clear fair, quote.

I called this morning to get quote and schedule appointment. I explained that I needed a king mattress removed from second floor. I was told that the quote is not by amount of items but space on the truck so it would be for $69 to include removal, disposal, environmental, taxes.... so I understood if the price fluctuated slightly based on differences in size of mattress. I was then told there was an appointment from 10-12am so I accepted. I was later contacted by this number and saying the times would be unable to be kept. Understood... then waiting all day to allow for whatever oversights in scheduling on your end, I receive a call at 2:45pm saying the crew was 18 minutes away but the estimate for the mattress of $69 did not include the work. I was told there was also a work fee now of $75 per person! That's $150 plus the original quote of $69!!!

I had a large amount of junk that needed to be removed from my office, and Marcus & Carta made the entire process seamless. They were incredibly professional, efficient, and friendly throughout. Nothing fazed them. They showed up ready to work and handled everything with ease. I truly couldn’t recommend them more. If you need reliable and hassle-free junk removal, they’re the team to call!

Company is a total rip-off! Doesn’t list pricing on website. Set up appointment was first pick up of the day. Employee stated fee was determined by space used in truck. Price for removing 1 Love Seat was $299 plus tip!! I do not recommend and would avoid at all cost. Have contacted their customer service and my credit card to dispute charge. Buyer beware!!!

Tyler and Ryan showed up within the window we were expecting them for an estimate. They were very friendly and gave a quick and accurate assessment of what we wanted moved. They immediately gave us a verbal detailed description of what they would move for us and gave us a price for their services which we felt was very reasonable.

Do not use this company. I booked them to clear out my mother's home after she passed. Just a small 2 floor home with basement. Typical things. All kitchen stuff boxed, clothes in bags, etc., furniture standard stuff. When you call and book the appointment the girl tells me she would not give me labor rates, that the guys would give that to me when they arrived. I thought that very strange but..I went with it. She said typically a truck is between $450 - $1000 based on how much packing they needed to do. The 2 person crew showed up on time and after going through the house gave us a quote of $5200!!!! There are all kinds of fees nobody felt the need to tell me over the phone. They have a removal fee, environmental fee, mold fee, landfill fee, etc. Plus they do not necessarily pack the truck. It goes by weight. So if you have extremely heavy stuff they will hit their weight limit and need to come back with a second truck.

They quoted me $129 originally over the phone. Told me it was solid. They were to pick up a mattress and bedframe that broke. They cancelled my appointment two days in a row Wed and Thursday, this week. For the inconvenience, I was told it'll be $99 to pick up my items. Today they came out and now the guys gave me a quote for $179.00. I told him that wasn't the deal or conversation I was given yesterday. He told me that happens often and that this is the quote. I really needed this out of the house. I asked him how much for just the frame to be removed. He quoted $108. I had to go with it because I had no other choice. I'm highly disappointed in the Got Junk company!! I'm ready to contact the Better Business Bureau!! I filed a claim with the company who is supposed to contact me tomorrow. I need this mattress out of my house asap.

Jayden and Chayse was fantastic. Not only did they move our junk but they also cleaned the window well. They cleaned all of the leaves out and also got 5 frogs out from there. They were very polite and treated us like we were family. I would highly recommend these 2. The commercial was right. You just point and it’s removed.

They came to home, gave a price after received call, couldn't fit all on one load and would now be additional costs and someone would reach out. I received call stated 1/8th load left, will return next day for an additional 100 after already paying 982.00. They didn't return. I reached out, came day later, stated more than they thought, accusations that additional items were added which was false. I stated was given a price of removing entirety of contents in home and I'm getting accused of lying and now wanting to charge additional large sum of money. Left numerous amounts of garbage in home which was not agreed. Poor customer service skills. Wouldn't recommend with false pricing given. Very dissatisfied.

Got Junk came to remove several small boxes, and bags from my elderly friend. They do try and give a estimate, which I disagreed with, before they load the truck. We then agreed we would assess how full the truck was after. It filled up the very back of the truck, not stacked. He then wanted to charge close to $500 for not even a third of the truck. He called his boss "Frank" who I asked to do the right thing, and re evaluate the cost. They prey on the elderly. There is no way it should have cost that much money. They refused to do anything and if you tell them to take it off, they literally throw it off on the ground wherever. Because my friend got upset she just ended up paying it which I wish she had not. Total rip off. I tried to upload the picture but it wouldn't work. Don't use them.

I was very pleased with the help I received from 1-800-Got-Junk. I was unable to donate some furniture and my patio furniture needed to be removed from my patio at my rental apt., The 2 man crew were reliable, careful (as the furniture had to be brought through my living room), and were efficient. It was a very pleasant experience, and if need be, I'd hire this company again.

Today we had 2 of the nicest guys come to our house, we had a lot of garage things to get rid of. They both went way above and beyond our expectations. We could not thank them enough. We would definitely recommend them to anyone who needs help. Thank you so very much.

Fraudulent charges. I used this service on July 3, 2025, in Philadelphia. It was a super hot day and the workers were lovely. (No complaints about the workers!) They worked hard and loaded up one full truck. Sadly, when I received my bill, I had been charged $1600 USD - - (what???) for a truckload and a half. We did not ever have an extra half a truck so I called the customer service number to solve this. They gave me a case# and said someone would call me back after the weekend. Nobody did.

Called 1-800-GOT-JUNK, person came out, quoted price then scheduled date. When crew came out to remove mattress more than doubled price. Almost triple. Told crew picking up difference in price didn’t care. Will not call again or recommend service.

I have needed a couch to be removed for months now. I saw 2 guys from 1800 Got Junk at my apartment complex today and I decided to talk to them and ask some questions. After helping the main customer who called them they came straight to me and removed my couch for an amazing price. I even threw in some extra for their amazing and quick service. Very kind workers.

Appointment for 10:30am, but they showed up at around 3pm after multiple phone calls from us and having to call out of work. Very poor communication on their part. When they showed their truck was full. Had to wait for second truck to arrive. Because of the wait, I was promised a discount by customer service, but of course drivers were not aware. They packed the truck poorly and then wanted to charge us for a full load when truck wasn't full. I have tried to upload a picture, but file is too large for website. In the end, garbage is gone and I paid too much plus lost a day of wages. Never again, but at least my garage is usable again!

I would like to share my deep dissatisfaction with a recent experience that was, quite frankly, one of the worst I’ve encountered with any service provider. When I booked the collection through your central reservations, I was quoted a rate between $175 and $500. However, not only did the truck arrive over four hours late, but I was ultimately charged $761—far exceeding the quoted maximum.

I was guardian for my elderly aunt and called 800-got-junk to remove her belongings to sell her condo. The guys who showed up did not care to protect the furnishings that could be recycled or repurposed, but haphazardly threw the furnishings onto their truck, breaking many items in the process, with complete disregard to any value to help a homeless family, avoid landfill or be repurposed. Total misrepresentation of their “services.” I felt betrayed.

They quickly responded to my call and removed my used furniture like I requested. They were very friendly and answered all of my questions. However, I found their service to be overpriced and I wouldn’t hire them again unless I had a need to get the removal done quickly.

Dan and Gage were very professional. They pulled my refrigerator out from a very tight spot (several people had tried prior to move it, no luck). They were determined to pull out the fridge for me. They did a fantastic job. I will recommend them to friends and family. Thank you Dan and Gage.

Wow, Omg! “Krystal” a representative couldn’t have been MORE EVASIVE when it came to quoting an estimated price. When I repeated myself several times, asking the same question, the representative continued to talk over me, then told Me I was yelling! Just ridiculous. Listen and respond, it’s simple. Appears as an Overpriced scam. Rude to boot. Do not recommend 2025.

Andrew and Mike arrived promptly, kept us informed as to time of arrival. Quickly assessed the junk needing removal and gave us an estimate. Once price agreed upon they started work. They were very professional and personable and we had a few laughs along the way. The day of the removal it was 98 degrees with a dew point of 75 and they didn't complain once. Strong suggestion for 1800 Junk, let your workers wear shorts, having long pants on a day like this is a little ridiculous.

Setting up the appointment was very easy. They were on time and respected my home. Only problem I had was how they priced the removal. Be prepared to spend a lot of money even for what you may think is a small amount of stuff. I needed a queen sized bed set removed. Frame, dresser/mirror, chest, and 2 night stands. Very basic stuff. They took pictures of everything and sent it to a supervisor then that's when I was quoted 900 dollars. I've worked with other companies that charged less for more. I ended up just having them take the two larger pieces which was the dresser/mirror and chest and still cost over 300 dollars.

Was quoted anywhere from $197-$600 dep on vol. On day of removal- I was told they also charge $300/hr for labor! Also charged me for full truck when it was 25% full already. Called customer service - no return call.

We set up an appointment for our lake property. We received an email confirmation that the local franchise (Vancouver Island) does service our postal code. Husband drove 3 hours to our lake property to meet up with Got Junk, only to be told that they wouldn't drive that far for such a small load. Rather than charge our quoted estimate ($150 with a return customer discount), they were trying to charge us $800 for a full truck. When we reached out to Got Junk, they assured us that a BC representative would contact us (Brendan, Patrick or Christine). Not a peep. All we received were a couple of calls from the local franchise essentially repeating the same thing: We won't service that area unless we get a full truck. So, 6 hours round trip of driving for absolutely no service.

GOT-JUNK is not a place I would ever under any circumstances nor use again. I had them take loveseat and a full sized mattress and box spring. They led me to believe it would be about 150 on the phone when I pressed for an estimate which I thought was ok. Then when the guys got here it was more like 3 hundred then it went up to 450 once they got it loaded. I have a pickup but a torn rotator cuff so I couldn't take it to the dump myself. When cleaning out my old house I paid 600 for a whole dumpster. This was for 2 guys to load all my junk I wasn't taking with me including 2 couches, a king sized bed, a La-Z-Boy, another full bed and box spring 2 big dressers several dining chairs, 5 or 6 old bookshelves and outdoor/garage stuff.

We used 1-800-GOT-JUNK to get the remainder of things from my father's home which included a piano that had to broken up. Brian ** & his partner Lance were very professional and friendly, first providing an estimate with a complete explanation as to how they arrived at the amount, then to complete removal of everything in an incredibly short amount of time, and then cleaned up after themselves despite my telling them that they didn't need to worry about it because we had people coming in to do the cleaning. I really appreciate everything they did!

I don’t recommend this company; the workers used intimidation and manipulation to get me to accept their services. The main representative spoke fast and kept asking me how much money I intended on spending when I told him the initial amounts he was quoting was more than I wanted to spend. Then he asked if I ever did “something like this” before, to imply that I didn’t understand the cost to clean up the hoarding situation I was dealing with. Then he asked me how much I planned on spending for the job and I foolishly told him (hindsight is always 20/20). However, I initially declined the 1st time and he left. I continued working so I didn’t realize he had only gone to his truck but didn’t leave. Then, maybe 5-7 minutes later, he came back with a lower price based on filling up one truckload.

I booked an appointment and I waited three hours and they never showed up! Then they had the nerve to ask if I wanted to reschedule and offering me a discount if I rescheduled! Don't use this service! You'll be sorry!!

I called for pricing and told the woman what it was to haul away a four piece sectional which was already in the driveway for them to pick up. She gave me a price and then when the guys showed up they gave me a price more than double. Misleading for sure. Will never use them.

The service provided by this company was beyond phenomenal. The evening prior to removing my junk, two men came to assess what would be needed for the removal and provided me with an estimate. The next morning, they arrived on time. Both men were professional, pleasant and really focused on consumer satisfaction. I thought he price was reasonable given the amount of material that had to be moved, and the labor involved. They sent me a text message to let me know they would arrive in 30 minutes and followed up with a phone call when they were five minutes away. This type of service is just unheard of in this day and time. I would recommend them with no hesitations.

Andrew and Sean were great workers. They showed up on time, gave us a good estimate, and saved us a lot of money by making full use of their truck space. If I could give them 10 stars I would. Very reliable company.

Came out Tuesday, gave me a quote of $148 to remove bricks. Scheduled them for Wednesday next day. Informed them they need to be here no later than 1pm. A different crew came out to home after 1 and removed bricks in the back of the home. How they didn't see the bricks stacked in the front is beyond me. Had to have them come out a 3rd time to remove the correct bricks. They charged me a second time for 148 dollars. They only removed 13 bricks total and charged me a 148 correction 160 because I tipped them. They don't communicate with their coworkers at all. If a different crew was coming out they should have been informed what was being picked up. Only positive the last crew to come out were very polite and on point. They saw the bricks as soon as they pulled up, how come the other crew didn't. Didn't want to work. Consider your customers please!!

I’m extremely disappointed with the way this appointment was handled. I specifically scheduled a service window between 6:30 PM and 8:30 PM, which was clearly confirmed via email. Despite this, the team showed up before 3:00 PM, without warning, while both my husband and I were at work. This completely defeats the purpose of selecting a later time — I chose that window because I work during the day and wanted to be present for the appointment. I did receive a missed call from an unknown number, but no clear communication was made about changing the scheduled time. This kind of disorganization is unacceptable and shows a serious lack of respect for customers’ time. Based on this experience, I would not use this company again or recommend them to others.

We live in Arizona. It's been months since we used them to remove 2 medium couches. Was given a price of $300. When they arrived they told us $500 total cause they wouldn't fit, but were gonna take them both then? I mean, either they wanted a tip or it's a scam, either way better to rent a truck and get help taking to the dump. Save yourself time and money.

Used them twice, the first the crew was great, polite and reasonable. Second time had a real estate agent supervising. They radically overcharged us and came back later and took things from the carport. VERY BAD.

Michael & Justin did a great job removing items from my parent's home so we could get it on the market. They were very friendly and did an excellent job getting everything in one truckload! This service was very helpful to us.

The pricing is not transparent and is determined by the driver's understanding. I believed that I was overcharged after the driver stood up/arranged several items in the truck's cubed cargo space. This adjustment moved the price from the agreed 288.00 to exceeding 400.00. The pricing is determined by a formula based on cubed volume. This driver didn't understand the formula when I questioned his pricing and provided no feedback when asked about the absence of a measuring instrument to calculate the volume.

I called to have an estimate. I was specific about just an estimate. Two guys showed up at my house and started pulling in my driveway. When I stopped them they looked surprised. I asked why they were pulling in for only an estimate. They told me they were here to take the shed. I explained to them I only wanted an estimate because I was shopping for the best price. They looked at the shed, went back to their truck to write the so-called estimate. Then they informed me their manager was calling me so they could do the work today.

Hired 1-800-GOT-JUNK to remove a mediumsized pool table. Made an advance appt with a *specialized* team who would handle it. These guys had zero idea what they were doing. ZERO. And were jokers - not professional. We had to direct/help them the whole way so they wouldn't hurt themselves, or trash our basement. Gave them tools to do the job. Guys, you cant lift 750lbs of slate with 2 people. Maybe you separate it into parts ? No, not with a slegde hammer against my tile floor. Here's a working drill... Oy! Called Junkluggers the next day for a follow-up job. THEY were great. Never again 1-800...

They charged us $550 for a removal of a sofa and love seat! This is absolutely ridiculous. I will never use them again. Very disappointed. We were not informed of how much it was going to cost until they got to the house. We were strapped for time and didn’t have any other options.

I gave the 1 star only because the 2 gentlemen who came out to haul away were exemplary, fast, couldn't ask for better service. However, When the truck arrived it was already 20-25% full from the prior load. I had a full truckload. Somehow I get charged $1200 for one truckload, then later told that I negotiated it down? No pricing discussed until they were on site. Also, no final pricing until everything was already on the truck. It was supposedly $749 for one truck load, +$300 labor. How is a $1200 bill a negotiated price? Everything went in one truckload- and that truck arrived 20-25% filled already. I actually believe now I was overcharged. Go with a cheaper competitor, and/or ALWAYS ask about pricing for this company. I could have hired movers cheaper than this. Very disappointed with the customer service of this company and less than transparent pricing.

Scheduled pick of 2-person sofa, chaise lounge and recliner on 4-11-25 for April 25, 2025 between 9 and 11 a.m. On 4-23-25, 1-800-GOT-JUNK called to state that time would now be between 10 and 12 Noon on the 25th. On April 25th, the Tampa company called (11:30 a.m.) 30 minutes before their pick up and 1 hour before our Furniture delivery which left us in a major bind. Especially, with a handicapped husband. We will never refer this company 1-800-GOT-JUNK to anyone.

I found their service very expensive. 1-800-GOT-JUNK charged me $644 to remove mattress and box spring in Boston 02215. Mind you it was a 4th floor city walk-up, but the on-line estimate was $200. I was stuck at that point as the closing was the next and apartment had to be empty. Live and learn.

This company is basically a metal scraper coming into your house. I hired them many years ago after I bought my house to get rid of the material left by previous owners. They loaded up all the old well pumps and expansion tanks and anything worth value and said they couldn't fit anything else. I was away on business and when I came home it looked like a hurricane came through my basement.

Advertised a price of $69.00, but the next day, the guy called to tell me he was on his way to my house. I asked him, was the price $69.00, he said, the 1st piece only is $69.00, after the 1st piece the price goes up. I only had 5 pieces, I told him, never mind. I called another company, they came out the same day, hauled my junk off for $80.00. I will never call 1-800-GOT-JUNK anymore. False advertisement.

I was quoted a price of $823 to fill a 14 yard dump truck. No tonnage, just volume. When the truck got here they made a call. Seconds later I got a call telling me it would be more. I confirmed the original price in separate calls 3 times before they came. I had no interest in hearing a second quote and sent them packing. Steer clear. Dishonest pricing policy. If I could leave 0 stars I would.

1-800-GOT-JUNK is amazing! I contacted them and with ease they showed up and hauled away my couch and recliner w/o any issues. Dante & Keon were very professional and friendly and made the entire process seamless. These guys are amazing, and I am sure they represent everyone else at 1-800-GOT-JUNK. Thank you for your awesome work and the ability to get to my house so quick and easy and load up.

Can't say enough of positive things in reference to the team Got Junk on the North East of New Jersey...These particular workers Jeff, David, and Efrain were really super as a team. Each individual showed their skills, their knowledge as team players how to operate professionally, respectfully and get the job done in a mannerable time frame. I kept the sense humor the entire time. I admire their courage and bravery and they showed they really enjoyed their job regardless.

The appointment was set for between 12& 2 for the estimate. He arrived at 3. He gave me an estimate and I told him I would call him back with a date. He gave me his number and I called it twice (two different days) and left messages to return my call, no return call. I called the 1-800 number and the gentleman starts trying to set up a date while I'm asking for confirmation on the estimate. He says I'll have to call the office and he'll call me back. That was 2 days ago. I went with another company.

We have been in our house forever and have needed to get rid of stuff we've accumulated over the years. GOT-JUNK was the solution. The pick-up was easy and quick to arrange. The fellows who came for the pick-up were great-thorough, friendly, and quick. They clearly explained what all the charges would be and gave a reasonable estimate. Given the job, I think it was fairly priced and worth every penny.

Ben and Evan did an excellent job! They arrived early and completed their work quickly. They were friendly and professional. Thank you for doing such a great job removing all the items I had prepared to move out of my garage.

First the good - same day pick up. Second - two nice kids. The bad and ugly - quotes 169.00 and may go up in small increments. Reality 169. Then 229 then 279. So go with other services or get a quote by HOME visit to get the Real number.

Estimate over the phone $800-$1000. Estimate once the truck was loaded $3700. Are you kidding me!! They didn't say anything about the extra fees for mattresses or couches before loading the truck. And if the truck overflowed a certain amount. Their customer service was also rude and they complained the entire time they were here loading the items. Never again.

I would not even as a last resort recommend 1-800-GOT-JUNK. They cost me as much as yesterday’s haul of 3 times as much including 4 glass tops. They add fee for everything. They charge for 2 workers even though one did everything but one item. This was no 1/4 of a truck. A single bed, a pedestal table a moving dolly and a rug. Extra for the table top, extra for electric cords, on a lamp? Yes they were on time, but it took them less than 15 minutes and they had already been paid by then. The driver refused a cash payment, even though the ad says no credit card required. Then they charge $75 for each of the two guys and were looking for a tip. Gall. I told them they had some nerve getting people when they are vulnerable. Thanks for making this a crappy experience.

Had an unpleasant experience with this place. My father needed things removed from assisted living after his sister passed away. These people showed up and wanted to charge more than what there add stated for pick up. They charged for 1/2 a truck (no problem, that's what add says they will do). But then they added hauling fee and labor fee as well which ended up being double the price (No mention of this in there ad at all). After I complained, they lowered the price back down to 1/2 a truck load, hmmm, playing with the price seems all too easy for them. After they left I noticed that the driver not only added the itemized bill incorrectly but he also tacked on a tip, who does that???

I called 800 GOT JUNK for their representative to come over the place we recently moved out of and give me an estimate for clearing the place up, including cleaning. Their rep complained that out of their two trucks, they had only one working, and said it would be before next Sunday that they could do the job. I told him that was ok, because we still had a couple of of things we needed to get out of "harm's way" before their crew went through the place. His estimate was expensive!.

Local franchise cannot seem to follow a schedule. Understand an appointment window....But after 2 hours if you can't call, or show up, not good. This was after they contacted us to offer a new time because they were in our area!!! Had to call them, and they would put us on the schedule again, and we would be 1st appointment of the day. Well, 90 minutes into the 120 minute window, finally called to say they would be at the minimum another 90 minutes. Well took time off for work, and still have the junk--They should pay me for my time. Four Hours of lost wages! Poor customer service. Would not use the Western Massachusetts area, this franchise is not cool.

I had a scheduled pick-up on Jan 10, 2025. The 2 hour window was 10:30-12:30. The guys never showed up until 1:45 pm. They loaded everything up. When they got ready to leave the battery in the truck was dead. The driver had left the lights on and it drained the battery. So I as the homeowner had to jumpstart the truck with my own personal vehicle. The driver didn't even know how to put jumper cables on the battery.

Took way more than they were supposed to. We specified what was to be taken, and so much more was taken -- My home furnishings! -- Things I use and need -- much more than was instructed! And they charged an arm and a leg to empty my house of my much-needed furnishings!

I called to have a Queen-size box spring and mattress picked up. Was told they were running a special if I set the appointment on that day for $99.00 for BOTH the box spring and mattress. When the drivers got there, they said, "We don’t give quotes over the phone." He told me that price was for a TWIN size even though I specifically said Queen size. Unfortunately, this HAD to go today as a hospital bed was coming in for an elderly person in the next hour. At the end of the day, the cost was $358.00. Called to discuss the discrepancy and was told I would get a call back from the corporate office. No call back. Should be easy enough for them to research this as they say "these calls are recorded". Just one more company that preys on the elderly. DISGUSTING!!!

I've loved this service. The workers are always professional and courteous. However, on 12/31/24 I was shocked to learn their rates have doubled. I had to pay $448 for a 1/4 truckload. It was mostly card board boxes and an 8x10 rug. Outrageous!! Then I learned they were bought by a new management company. Of course. Goodbye Got Junk.

Way too overpriced. Initial price review is far off based from when the trick is loaded. The spacing is ridiculous. Don’t believe the initial process they give you. In fact, go elsewhere or find a way to get your junk removed yourself.

Horribly overpriced, I was charged almost 800 dollars roughly to be exact 780 dollars just for removing 2 sofas, a dryer, a ottoman, and very small pile of junk in my garage. Warning - do not use this company. You will regret it. My own mistake, don't let it be yours please. I'm trying to help. This is a honest review truly. Go through a company that doesn't rob you of money.

David came to haul away a few items today. This was our first experience with 1-800-Got-Junk. He was thorough in explaining how they charge. He was extremely quick in loading our items, and asked if we had anything else. We took a look around and even found some more junk. He also explained what they do with your junk and told us about the agencies they donate to in return. David was extremely courteous, personable, and efficient. Thank you!!

I WOULD NEVER RECOMMEND THIS COMPANY! I scheduled Got Junk to pick up an old couch, a queen mattress and frame. They arrived on time, and they were very nice, but the $465 price was outrageously expensive! I told them thanks but no thanks and they left. Good luck "Got Junk"! You are taking advantage of your potential customers!

This was my first time using this company and I can honestly say they are a company I would definitely use again. They worked with my budget and were fast, efficient and careful in how they handled the items so as to not hit the walls and cause scuff marks or damage. Thank you guys

I called 1800gotjunk and was given an estimate over the phone, after I listed the items to be taken away, of $250 - $495. When the two men arrived they told me the cost to haul away my stuff would be $1000 and there would be an additional charge of #350 per man. When I questioned him he immediately took of one of the $350 charges, then when I questioned him again, he took off the other $350 charge, which left $1000 (more than double the highest estimate given).

I was shown a price which turned out to be the bottom of the range. A $588 price turned into $900 for a half load. Overpriced service for hauling a sofa and desk. Wall damaged leaving a hole in the drywall.

We were told that Got Junk has a piano removal service. We reached out and made an appointment for 10/22/2024 an on-site estimate and, if we liked what we heard, they could take it that day. We made an appointment and about 30 minutes before the appointment a young man called us and said her would be there soon. We asked, “are you alone”. He said yes. We expressed grave concerns about one man handling a 400 plus pound spinet piano.

Used Got Junk several times. Great experience. Today I was treated poorly. Customer satisfaction. Terrible. Kept changing arrival times. Thought they would make it right, but only got worse. Very dissatisfied.

The first appointment was canceled by the company and rebooked for the following day. The guys who work for the company were awesome - professional, courteous and friendly - and they were the only positive thing I can say about this. HOWEVER, because we were in a hurry, we were forced to use 800-got-junk and what a mistake! We had them take one couch, one small desk top (only the top) and two small kitchen chairs. We had put everything outside on the porch - the two guys had to go down 4 stairs and carry the furniture may 20 feet. And the price? With tip (which in itself is awkward - they stand over you and watch that screen) it was about $531!!!! I like the guys very much but a $48 tip for 15 minutes work?

I called today and arranged for a pickup. They came as promised, earlier than expected. The 2 guys were very pleasant and moved the items out very quickly. That part of the service was great. I asked about recycling some items and was told that they go to the Salvation Army first and see if they can use anything. I thought that was great but what I didn't expect was the way they loaded the truck, which was already half full from somewhere else. They pushed that down one side (front to back) and crammed my stuff, by taking a hammer and breaking and destroying all the furniture, into the other side (front to back). Certainly not the way it is portrayed in their video. I was also charged $785.83 for half a truckload which I think was excessive.

Quoted $299.00 as the high end of cost on the phone. Was told they would come in between 2:30 - 4:30pm on 9/7/24 and given the final cost. Company was made aware that I was in a storage unit that had to be moved that day by 5:30pm so I questioned them repeatedly on that quote to make sure it was at least close to what I’d pay because I would have no choice when they showed up because at that point it would be too late to get anyone else. This was also stressed repeatedly to them which I feel they used to their advantage. Didn’t even show up until after 5pm, which was not the time frame we were given. But when they showed up, was told it would be $509.00. I of course got upset and informed the movers of the price I was quoted and was then told “they do that all the time” by the movers. But let this be clear…the two guys that help us were awesome! I just wish they worked for a more reliable, trustworthy, ethical business.

I gave them detailed instructions on what needed to be taken. And they still left things here. I had 1 sowing machine 80 lbs max, a folding pad that was 5 pounds, a chest that was 15 pounds, 2 boxes, and a narrow table that weighing 25 lbs. They charged me 481 dollars and were done in under 5 minutes. I had them here 1 week ago and took twice the volume, items ranged from 80lbs to 150lbs. They in my opinion are a scam. The only difference was one trip they dealt with my elderly mother, the other was me. Steer clear. Also they can’t break down my bill, they dragged mud and grad through the house. Terrible experience and worse customer service.

I would highly recommend these guys. They were very professional and courteous, did their job very well. They were on time and came back when I was not sure if I wanted to do it that day. So if you want a company that works with you get these guys. Both guys were great!

I needed to have a single vertical file cabinet taken out from the basement. Originally, I brought it down myself using a hand-truck, which took all of 15 minutes. Knee surgery made the removal too challenging. So I called Got-Junk and was told that it would be over $200 to remove the one item and put it at the curb for bulk garbage pick-up. I hired a local guy who removed the cabinet AND took it away (for scrap metal) for $120. He was careful and friendly. Shop around.

As others have stated this is a bait-and-switch operation. The website makes it seem like it's going to cost $79 and then they try to charge you 3x that at minimum. Luckily, unlike others, I got them to give me a real price prior to picking up and cancelled and found someone else for half the price.

NEVER AGAIN!!! I booked 1-800-GOT-JUNK? to come in to remove some items from our basement, in preparation for renovations. I used them specifically because their website claimed that they donate/repurposed items that are in good condition. We had a few items that were definitely in better than "good" condition, but sadly we had no way of getting the items to a donation location. Among the items was a solid wood futon that was used maybe a dozen times (only slept on once), a dining room table that had just been refinished in 2023, and a sofa that we cleaned specifically so that it could be donated. All of these items were in great condition (and from a smoke free home) until these clowns showed up.

Today was the second time I’ve used 1-800-Got-Junk and I can’t be more happy. Joe and Alex went way above anything I had expected and I can’t say enough about the amount of stuff they carried down 3 flights of stairs.

Nick and Wes did a super job for me today, Wednesday June 5th! Helped clean out my basement storage unit and also cleaned out my closet in my apartment. They are the best workers. Thank you again for all your help!

Jonathan ** was very professional and provided excellent customer service. Got Junk Removal was very responsive to my request for an estimate which I was not expecting due to it being over a holiday weekend. Price was very reasonable. We will definitely use them in the future and highly recommend their services.

PRICES ARE BAIT AND SWITCH. They don't give quotes ahead of time and the website is misleading. When the wonderful guys come out to take your junk, they are responsible for giving you a totally jacked up price (in my case about $250) and what are you supposed to do? You need the stuff gone. This company should be penalized and I would like at least some of my money back. (Guys doing pickup were AWESOME.)

Chuck and Trevor were very professional. Was able to supply me with ton of information about what all 1800-Got Junk does and services they supply. Will definitely recommend to my family and friends for future services!

Zach and Dillon were hard working, professional, and on time. They did a great job and gave me a fair price. They went above and beyond in taking care of my needs for removal. They cleaned up completely when they were done. I will definitely be using them in the future!

Very misleading in terms of pricing on their website. I got rid of a single item and it was almost $300, $268 to be exact. After we were told that it was going to be $75-$80. -10/10 would not recommend using their services. Way expensive and mixed up appointment information as well.

Patrick and his two handy men were excellent. My only issue was I felt the price of over 700$ for 20 minutes was pretty high. Only an elliptical was moved out of my house, maybe 10 feet to the truck. Other than that it was just picture frames, 4 small bags of clothes. A couple of lights, one TV. Again, they were here for only about 20-25 minutes…. 700+ is steep.

Folks picked up my piano same day I called. They were professional and courteous. However, upon exiting they tore wood off my entryway doorframe. I called repeatedly and they made no efforts to fix it. I have since contacted my credit card company to not pay for this charge.

Connor and Steven were amazing! They worked very hard to efficiently and quickly take care of my items in a professional manner. I would highly recommend this company and especially Connor and Steven.

I made an appointment for 1-800-GOT-JUNK for a pickup. They agreed to a two hour window. I waited but they did not arrive. The driver said they were coming but they did not show up! I will use someone else!

I recently used 1800GotJunk. When I called to make the appointment, I told them what I had and expressly made sure I told them I had a spinet piano. Also, about 5 bookcases and a sofa bed and a side chair. He told me that would probably be a 1/2 truck pricing. Wow, was I surprised when the crew showed up. The first thing he told me was there is a separate cost of $500.00 for the piano. I explained to him, I was not told that on the phone when I made the appointment, his response was, "They never tell you that. We are a franchise, we do the pricing." I told him that the customer service should have told me about a separate cost, again he said, "They don't tell you that."

I called on the phone to get an estimate and they would not give one prior to coming out. They want you to be stuck with their price. The lady I spoke to in customer service finally gave me a price and said it would be $198 after talking to the corporate office. When they arrived to pick up the furniture they would not honor the price they told me over the phone. They wanted $500 to remove a couch and a loveseat. I would use someone else.

After setting up the hot tub removal and reconfirming with their customer service center that they do service my address on Prudence Island they cancelled hours before the scheduled removal. This was after I took the morning ferry out to meet them. They said that they don't usually remove hot tubs and that they don't service locations requiring ferry access. They said the confusion was because they're a franchise and the corporate call center doesn't know this. It might be a good idea to remedy this before inconveniencing more consumers.

I had a fantastic experience with 1-800-GOT-JUNK! Their service was top-notch - professional, quick, and right on time. The team arrived promptly and efficiently removed all my unwanted item. They were courteous and handled everything with care. I couldn’t be happier with their service and highly recommend them for all your junk removal needs. Thank you, 1-800-GOT-JUNK, for making the process so easy and stress-free!

Keep in mind I have used their services before and they were great but this time it was not what was expected. Arrangements for Items to be picked up on 10/24/23. Provided picture of items to be picked up as requested. Was advised of the terms, pricing, and how it actually works. At this point I advised them of the amount I would be spending so they began loading items. I went back inside and waited until I was told the task had been completed. Initially it looked like a lot had been removed and was thinking all that could be removed was removed. ‘So paper work was signed and fee paid. I decided to take another look at the items not taken and realized (my opinion) not very much was taken. After scrutinizing over the job that was really wasn’t performed. I contacted customer service on 10/27/23. Advised someone would be follow up with me shortly.

If you are looking for a company to donate or recycle your items, they are not it! We choose them because they advertise that they always make sure to donate or recycle any items so they can to keep from filling the landfills. We talked to them when booking the pick-up to assure that our items would be donated. After arriving 2 hours late, and with no equipment to help them move the furniture and boxes from the 3rd floor apartment, we pointed out which furniture we wanted donated and labeled the boxes that should be donated. The guys told us that all of our items would be taken to the 1-800-GOT-JUNK building and sorted there to decided what was would be donated or recycled.

There is no way to know before someone arrives what the charge will be. There are no charges listed on the website. I was quoted $900 to remove some things they said would take two men 1.5 hours and maybe more than one truck (they brought two). They were here 35 minutes and filled less than 3/4 of the truck. When I objected to the cost they came down to $779. Beware when having things removed by this company. By the way, the two men doing the work were good. I sense they were embarrassed by the.

I hired 1-800-GOT-JUNK to remove furniture from my home and staff was instructed specifically to remove only furniture. For starters, they arrived late for the job and finished after dark. After they left I found out that a pair of Jordan Sneakers valued at over $1,500 was missing. I called the company to complain and was told that there was nothing that they could do since I called the next day and because I had signed the credit card receipt. There was no offer to investigate or any assistance of any kind offered. If you decide to hire these guys be sure to keep an eye out for what they take because no one will help if your items go missing.

Quick and same day service. I called and they came out. They were friendly. They negotiated a price and removed our old mattresses and box springs in the same day. Communication was good too. They called me many times to set up the pickup.

1800gotnothing. I was scheduled for a pickup on 7/28 but they overscheduled and could not make it. So they gave me a new pick window for 10-12 on 7/29. When they didn’t call at 10 to give me an ETA, I texted the original driver who gave me his manager’s number and I texted him. This is what he said: ” Yes the truck team members tried reaching out to you but received no response. So they proceeded with their next jobs.” Thing is I received no text, missed call, voice mail or email. This was the manager’s reply: “Would you like a picture of the call log to show that they called.” Unbelievable. What BS and so unprofessional. So this guy assigns another team to come NLT than noon. By then, I was done with them and hired another hauler who arrived before noon and took my stuff. Bottom line: DO NOT HIRE. Unreliable and unprofessional.

I researched the best option to donate a computer with speakers and monitor, I even looked up charities and schools, guess I didn't search enough! I thought this company works pick up "junk" and do some good with it. They said they were going to throw away and that I had to pay them. Shocked, that was the first time I heard of a cost, it never came up before. I find that dishonest and a waste of my time. Naturally I said no thanks and ended up donating to my son's school for FREE. What was I thinking. Never again!

They turned up at the wrong time. I heard from a neighbor that they were trying to finish early, but there was a reason I booked for after work. This caused a lot of confusion, so I canceled. I was disappointed.

We called 1-800-Got-Junk around 10a.m. and was given an appointment that same day, between 5-7p.m. They arrived as scheduled, a few minutes after 5pm. Both men, Demitrus and Edudardo, were courteous and professional. They removed an upright piano and full size church organ, quickly. They were both cautious and no damage was done. If needed we would use this company again and would highly recommend them to others.

I made an appointment to have these guys come to my house to pick up some junk between 1:00-3:00. I got a text from an Operations Manager at 12:40 indicating they would be there between 2:00 and 3:00 IF NOT EARLIER. Then at 3:10, I got a text from the driver saying they were on the way and would be there in 45-50 minutes. So now somehow they were going to be an hour late. Then at 3:25 the driver called me and said they just got a request from another team to go help move something for another customer, and that was going to add another 30-40 minutes before they would get to my house. Needless to say, I cancelled the pick-up and ended up calling their competitors. It's unbelievable to me that not only were they running an hour late AFTER I was told they were on time, but then they STILL bumped me to the bottom of the list to go move something for ANOTHER customer before they were going to come to me.

We called after having to deal with bad tenants. I already knew they were very expensive we called and they were able to come that same day. Being late, of course, they were only able to pick up a part of the junk and charged us full price and came back the same day to pick up the rest of the junk. So far nothing is overly wrong with what happened, we tried calling them several times as we had a contact to come and collect most of the remaining junk, after our contact got there they refused to stop working and claimed "We already did the work so he can take it but were going to charge you full price for it".

I would recommend 1-800-Got-Junk for anyone who needs to dispose of unwanted property. They were reasonably priced and did an excellent job with very prompt results. You cannot go wrong with 1-800-Got-Junk.

I think it's great to have a company like this to haul away unwanted stuff. I especially find this helpful since I live alone and am unable to lift heavy things. However, when they went over the price - $100 to haul away one Queen box springs, I was shocked! I did ask for a coupon and they knocked $25 off the price, but this whole thing cost me $120 with tip. As I said, it is a helpful service, but please discuss pricing with them before you have them come out.

Overall rating 5 stars. This is the first time I used 1-800-GOT-JUNK, and I was SO IMPRESSED! The two men who came out, JAMES R. and JOHN T., were fabulous! Most the things I wanted to get rid of were on the third floor of my home. They said, "no problem" to everything. They were professional, friendly, and exceptionally nice. My dog liked them so much, he wanted to get in their truck with them! Don't hesitate to call them - you will be so glad you did!

The two men who removed my sofa and a rug were great. Efficient and friendly.

I called 1-800-got-junk to hire for a job on 08/06/2022. I was given a confirmation email with the specific date and time the driver would arrive. I was told I would receive a phone call for a price quote but was never quoted a price prior to the driver arriving at my home. The first driver showed up on that day and began the job. Shortly after there was another driver in a different truck to assist. I asked why they needed two trucks, for such a small number of items, and was told it was "standard." To put this job into perspective, I will list the items I had removed from my home.

This is the second time I used this company. They are wonderful and professional people. They call when they are coming. They are on time. They help to clean, and move. I had Vic and Dre this time. 5 out of 5 stars.

Two men arrived with a full truck load. They base your price on a guestimate of how much your items will fill the truck. They get you to agree to the price and if your load is less than their estimate, they do not reduce the price. It feels as if you are scammed. The truck should arrive empty and there should be a formal process for measuring load. I do not recommend this company as there are other businesses with better prices and morally sound.

I set up an appointment and two gentlemen came out and quoted me a price for the junk I had. They said 700.00. I then scheduled an appointment. The workers showed up looked at my junk and said it would take one and a half truckload, I said just take what you can. I am not paying for another truck. Going outside to see the truck it was more than half full. Not neat full just piled in. They picked up what they could and then another truck showed up, this one was also more than half full. They finished tossing the junk in and never entered the basement were I had more trash to get rid of, which they new about. I was shocked how they just threw the junk in the truck. There was no kind of organization on loading the truck. Now I am still left with trash in the basement. I am very disappointed in this service. The two trucks they sent would be equal to one half of the load I had.

I received a couple of phone calls from Kay telling me they'd be delayed. My appointment was for 1 pm and they arrived closer to 2:30. That really wasn't a big deal. I think they were surprised how little "junk" I had was as I had it all pushed into the kitchen near the door of my apartment to make it easier for them. Kay went over basic procedures with me and then started to quote $2 hundred.... and Brandon ** interrupted and said he thought it would take 3/8 of the space. So Kay increased the price to $368.

They didn’t honor a promo sent in their advertising emails. Additionally they broke up the item in my driveway and left behind a mess including multiple screws. Customer service complaint yielded no resolution for the issues. I will never use them again.

Nathan and Owen just removed leftover cement bags, and a huge construction pipe from my place in the Rochester/Hilton area. Wow, fast, efficient, professional service. I will definitely be calling their service again. The appointment was easy to arrange, they showed up early!, and the junk was gone within 10 minutes. I paid with a credit card processed on their tablet and received an email receipt. Quick, easy, and the best part - the junk is gone!

Bought a new sofa and love seat from Rooms to Go but, that is another nightmare. Had to remove old sectional. We were quoted an amount on phone and specifically asked if she was sure, and women said she is looking at the information for a 3-piece sectional in her book. Well, they show up and charge us $150 more. Not sure if they like to take advantage of senior citizens or just use bait and switch as their business premise. I did call and complained. I got the difference back. My husband wants to report them to the BBB.

I have used 1-800-GOT-JUNK 7 times over the past 7 years (Tucson AZ) and have been generally happy with the service. This morning (March 4, 2022) I discovered that the price had gone up $40 for the minimum load. In the past a $10 repeat customer discount was always offered…now gone. No longer worth the expense.

I was extremely impressed by the customer service provided by Patrick, Connar and Eric. I appreciated the phone call letting me know exactly when they would arrive. They were punctual and extremely professional. I would highly recommend to others.

I highly recommend 1-800-gotjunk. Luke and Bo were fabulous. They arrived promptly and were very helpful and courteous. They are truly a credit to your company. We were notified in the morning of the pick-up and then again about an hour before the time. Luke and Bo called us about a half hour before their arrival. We have had many other workers in our home and I must say this experience was superior. Will recommend your company to our friends and family.

We called and a truck arrived same day. When they arrived they reviewed the tub and the location, gave us a price and it was a great price. They were great. Moved it carefully. So easy and fast. Good job guys.

When we called to follow-up on the appointment we were told they were still coming. 30 minutes later we called again because they hadn't shown up yet. At that point we were told they tried to call us several times and they weren't coming. THEY NEVER CALLED US ONCE BUT CONFIRMED THEY HAD THE CORRECT NUMBER. We will also be notifying the furniture store that recommended them to us!

This is the worst company we've ever used. They quoted us $150 and charged us $509. They take advantage of people and abuse customers with very high prices for a service that should be much less. Buyers beware.

I sent pictures of items I needed moved and was told it would take 4-5 truck loads. The workers arrived with items already in their trucks. They were lazy and complained the entire time about how terrible the company is to work for. At the end of two days they sent me a bill for 3 times the amount we agreed to. I won't ever use them again. Michael in the Charleston, SC office is very unprofessional.

I had a confirmed appointment to move out furniture from my mom's apartment after she passed away. I scheduled it toward the end of the month so I would have time to clear out all of her personal items making it easy to remove furniture. Fifteen minutes prior to the arrival window I received a call from the manager (Fairfield co. area) telling me they are cancelling the appointment with no legit reason. I had to scramble and get an appointment with another company. To top it off, the manager was extremely rude and unconcerned. Do not use if you want a reliable company!

I booked 1-800-Got-Junk with ‘Aaron’ from Reading, PA. He assured me that I would get a quote for the job after they assessed it and I was under no obligation to use them. They were 45 minutes late because of long lines at the dump from a previous job. Ok-they notified me so no problem. When they arrived I showed them what needed to be done, which I had already specified when I booked them. The job included removing old mattresses from my basement. They gave me a quote to which I agreed. They went to get the first mattress and within 5 min. they came right back and started to pack up and leave. Aaron pulled out his phone and told me they could not complete the job because of bed bugs, to which he showed me a picture of bed bugs on a white mattress. He told me they couldn’t come back without a certificate of extermination. They fairly ran to their truck and left.

We had a great experience. The workers helped remove all our junk in a good manner while being respectful and mindful of covid. They are a great service and would use again and recommend to friends.

I experienced dishonest and deceitful treatment from them as I had confirmed an appointment with their dispatcher. I even asked them to note the specific timeframe in their records. Near the appointed time, I confirmed everything again with them and then waited for their arrival. When I called back, they said that they were waiting for another vehicle and suggested that another time be rescheduled. This is very poor business practice and will not use them again especially for the high prices they charge.

The guys that came out today to help move my things. I would like to recognize them, Daryl and Jay. They were wonderful, we're wonderful. They move my things within a short period of time. They was very friendly and helpful and I would like to say thank you.

WARNING- DO NOT USE THIS SERVICE! First, nobody called me at or before my scheduled time, I had to reach out to them and then finally got a call 45 mins after my scheduled time...just to tell me they weren't going to be there for another 45 mins. This would have been fine if I was at my home or known ahead of time but I was waiting at my storage unit. To make things better, at the end of my service I was told that their "card system was down" and I needed to go to an ATM and get cash out to pay them (which I found out later was a lie). An hour later I got an emailed receipt for $225 less than what I had actually paid in cash. Called the main number to let them know, they told me it was probably an "accounting error" and would let the franchise know, two more hours later after an "investigation" they told me the two people on my job had lied about me needing to give them cash to try and steal the extra money.

About a month and a half ago I had them come get a refrigerator from my kitchen, left a hammer and screwdriver with the item to remove my door In case it did not fit out. My brother was home to show them everything but is in a wheelchair and could not help. A man named Herman called me in the way I explained that I had left it in case he needed to remove my door. After the job is over they call me from outside to take my payment over the phone, I specifically ask at that time if they had to remove my door. Herman then tells me he did not have to remove my door and then everything went well; I pay the $123 and change with my card over the phone and expect that to be the end. When I get home I find that they did not only dent my door but gouged my $400 and change (more with installation) door in multiple areas. I called right then and there and I’m told I’ll hear back within 24 hours.

I had an appointment on a Saturday for the removal of one item (duel recliner loveseat). Jason from "got-junk" texted me for confirmation that morning at 7:55 am. My appointment was 8am to 10am. They did not arrive by 10 am so I sent a text to Jason asking what was going on. He informed me they had a big "2 truck" job and were running behind. I asked when they might get there. He said probably noon. NOPE. That didn't happen. Finally at 1:20pm one of the "crew" phoned me saying it would be another hour before they could make it, as their first two jobs were "2 truck". This same crew member then phoned me at 2:20 pm stating they had run into traffic and could not be there for at least 45 minutes more. Appointment times mean nothing to this company. Unless you plan on hanging around all day this is a terrible company to use.

I'm mad at myself for trying them twice; do yourself a BIG favor- DON'T. I called them at the end of May for what I THOUGHT was a simple task- to clean out a partially filled 10' x 15' storage space at istorage located on 7600 Queen St in Wyncote PA. I explained that I'm handicapped (a bilateral leg amputee), & I needed them to take away the rest of the items left over from my father's house after his sudden passing 2 years ago. The representative explained the process very well; a crew of movers would contact me inside of a 2 hour window at a phone number I provided, meet me at the pre-defined address, look at my job, quote me a price based on their observations, and haul everything away. Simple & straightforward, correct? NO, the process was NOT simple or straightforward at ALL.

Company gave us a quote, but raised it twice. We were told there would only be a price per truck and then they wanted an hourly fee. A time of 12 pm - 2 pm was the arrival time stated. They did not arrive until 2:15 pm. We were told important documents would be sifted out or if taken brought back. This was not true. Items were taken that should not have been. On the second day only one person came around 10:30, although a “full crew” was promised. After two and a half hours a second person came. After another hour both left to empty truck and get lunch. At 5:00 pm I called to hear where they were. I said I needed to leave in 20 minutes. One man showed up after I left. I do not recommend this crew in West Michigan.