1-800-GOT-JUNK

I received a couple of phone calls from Kay telling me they'd be delayed. My appointment was for 1 pm and they arrived closer to 2:30. That really wasn't a big deal. I think they were surprised how little "junk" I had was as I had it all pushed into the kitchen near the door of my apartment to make it easier for them. Kay went over basic procedures with me and then started to quote $2 hundred.... and Brandon ** interrupted and said he thought it would take 3/8 of the space. So Kay increased the price to $368.

Nathan and Owen just removed leftover cement bags, and a huge construction pipe from my place in the Rochester/Hilton area. Wow, fast, efficient, professional service. I will definitely be calling their service again. The appointment was easy to arrange, they showed up early!, and the junk was gone within 10 minutes. I paid with a credit card processed on their tablet and received an email receipt. Quick, easy, and the best part - the junk is gone!

I highly recommend 1-800-gotjunk. Luke and Bo were fabulous. They arrived promptly and were very helpful and courteous. They are truly a credit to your company. We were notified in the morning of the pick-up and then again about an hour before the time. Luke and Bo called us about a half hour before their arrival. We have had many other workers in our home and I must say this experience was superior. Will recommend your company to our friends and family.

We called and a truck arrived same day. When they arrived they reviewed the tub and the location, gave us a price and it was a great price. They were great. Moved it carefully. So easy and fast. Good job guys.

The guys that came out today to help move my things. I would like to recognize them, Daryl and Jay. They were wonderful, we're wonderful. They move my things within a short period of time. They was very friendly and helpful and I would like to say thank you.

I set up an appointment and two gentlemen came out and quoted me a price for the junk I had. They said 700.00. I then scheduled an appointment. The workers showed up looked at my junk and said it would take one and a half truckload, I said just take what you can. I am not paying for another truck. Going outside to see the truck it was more than half full. Not neat full just piled in. They picked up what they could and then another truck showed up, this one was also more than half full. They finished tossing the junk in and never entered the basement were I had more trash to get rid of, which they new about. I was shocked how they just threw the junk in the truck. There was no kind of organization on loading the truck. Now I am still left with trash in the basement. I am very disappointed in this service. The two trucks they sent would be equal to one half of the load I had.

They didn’t honor a promo sent in their advertising emails. Additionally they broke up the item in my driveway and left behind a mess including multiple screws. Customer service complaint yielded no resolution for the issues. I will never use them again.

Bought a new sofa and love seat from Rooms to Go but, that is another nightmare. Had to remove old sectional. We were quoted an amount on phone and specifically asked if she was sure, and women said she is looking at the information for a 3-piece sectional in her book. Well, they show up and charge us $150 more. Not sure if they like to take advantage of senior citizens or just use bait and switch as their business premise. I did call and complained. I got the difference back. My husband wants to report them to the BBB.

I have used 1-800-GOT-JUNK 7 times over the past 7 years (Tucson AZ) and have been generally happy with the service. This morning (March 4, 2022) I discovered that the price had gone up $40 for the minimum load. In the past a $10 repeat customer discount was always offered…now gone. No longer worth the expense.

I was extremely impressed by the customer service provided by Patrick, Connar and Eric. I appreciated the phone call letting me know exactly when they would arrive. They were punctual and extremely professional. I would highly recommend to others.