1-800-GOT-JUNK Reviews

Kyle and Tyreese were polite, professional, and efficient. I had a mound of buckthorn trees that my boyfriend and I had removed from my backyard. It was a pretty massive mound of decades of overgrowth that would have been incredibly challenging for me to cut up and dispose of. After I accepted the quote, they loaded their truck in about 30 minutes. I found that very impressive, particularly because it was a hot day with an unforgiving sun. Their service was impeccable. I am rating this four stars not because of the two young men who worked to clear the pile of brush, but because it was incredibly expensive. I was expecting, may $400 tops, but the cost was more than double. They were kind in providing me with a coupon and, because they worked so hard, I felt compelled to tip them.

Eric ** was absolutely fantastic to work with. He showed up right on time, was professional, friendly, and made the entire process stress-free from start to finish. I had a lot more junk than I realized, but Eric handled everything efficiently and with a great attitude. He took the time to explain the pricing clearly before starting and made sure I was comfortable with everything. What really stood out was how careful and respectful he was of my space—no mess left behind and no damage while removing items. It honestly felt like a huge weight lifted once everything was cleared out. If you’re looking for someone reliable, hardworking, and easy to work with, I highly recommend asking for Eric **. I’d definitely use 1-800-GOT-JUNK again because of the great service he provided.

Job **…After being stood up by another removal service, I called 1-800-GOT-JUNK at 3:30 in the afternoon, desperate to have appliances and a fireproof cabinet removed so we could finish unloading our belongings. A 2 hour appt window went into effect immediately. The local Albuquerque manager, Lawrence **, called within moments to confirm and in less than 20 minutes Jeremy and Moses arrived. They were very polite and professional. Instantly assessed the situation and gave me a reasonable price, then proceeded to load the items on their truck. They worked around the moving crew and made quick work of the task presented to them. I will definitely call this company in the future and not waste time on other providers. I wasn’t able to upload my receipt, but I included the job number and hope Jeremy and Moses are recognized for the great job they did today.

My couch is very difficult to get out of my apartment. I’ve had a couple other guys try it from a different business and they could not do it. They gave up. Today Eric and Dai focused, and work out a plan and they cut it out of your among all the twist and turns and the length of my couch and they were very conscientious about my apartment and keeping things from you know getting broke. They did it and I couldn’t be more happier. I would use them over and over. Thank you.

1-800-Got-Junk just collected a large pile of junk from my home in Pittsburgh, PA. Jack and Andrew were my team. They arrived promptly, worked efficiently, and did an excellent job. Some of the items they took were large, awkward, and heavy, but they took them expertly! Jack and Andrew were a pleasure to talk to as well as being superb workers. The price was fair for the job they did, and I would recommend this business to anyone needing this service.

Horrible. Horrible. Horrible. You give me a quote $79. I call you back the next day. Brought the love seat outside for you guys. Did have to work for you and you saw the 79-year-old lady that you were supposed to be helping and you tried charging her over $250. That's wrong. If I would have been there I would have told you to screw.

Do everything you can to avoid this company. The 2 guys that showed up were extremely nice but everything else about this company is a complete RIP OFF. I was quoted $99.00 to remove a couch however when they arrived that $99.00 turned into $450.00. WHAT? I should have read some of these other reviews as I was given the "let me call my supervisor and see what we can do." I ended up paying $225.00 which was still outrageous but at that point I didn't have the time to contact another company. Although I tipped each guy in cash, they also decided to add a tip to my invoice.

Two gentleman did fine job on May 2, 2026 in Bloomfield hills. They kept us updated when they would arrive. They were polite and efficient. They took apart a shed for us and hauled away old furniture and such from the basement. It felt great getting rid of the items.

We had a queen mattress, memory foam cushion for double bed, some scrap wood, a dead vacuum, two patio chairs, a wheelbarrow, bowling ball, and a plastic trash bin along with a stack of 3' cut bamboo poles. $318 ($288 plus $30 mattress disposal fee). Nope and nope. We took half of that to the dump for $21. Will tie the mattress on top of the SUV and haul the rest inside. Really disappointed in the pricing; will not recommend to anyone.

This company is a complete rip‑off. They arrived with a small truck that was already partially filled, yet they still tried to charge me close to $1,000 to “fill the truck.” If I hadn’t looked inside and noticed items already in there, they would have charged me the full price without saying a word. It’s much better to use a junk‑removal company from Yelp or even U‑Haul. 1‑800‑GOT‑JUNK quoted me $2,700, but I found another company with a properly sized truck who did the entire job for $600. The price difference and transparency were night and day. I would not recommend this company based on my experience.

Unfortunately, my experience with 1-800-GOT-JUNK was very disappointing. I received an official company invoice with a job number, address, date, and written quote clearly stating that labor, disposal fees, and junk removal from the property were included. After the job was completed, the supervisor claimed he didn’t know a quote had been given and said I should have told him beforehand. That made no sense to me — why would a crew take a job without knowing the agreed price? He then claimed the quote was not valid and demanded an additional $485.

I was in complete shock when I was told what it would cost to remove the furniture from my garage. I didn't realize that they were so expensive. I don't think I will use their service again. The men were pleasant, and professional but $400 to remove old furniture is ridiculous!

These guys are a joke, so expensive. I tried to hire them 5 years ago. Asked them for an estimate to clean out a warehouse. I laughed when they told me and got two guys and did myself. Stay away, these are funny.

It took two trips, but Tom and Rickey and Andy got it all! These men were polite and courteous. The job took longer than anticipated, but we are very pleased with the outcome. I would recommend this company and these workers to anyone!

I had some items picked up and the 2 guys that came were Tristen and Brian. They were very professional and polite. I will do more business with you all in the future!

First of all the people moving stuff were very rude about everything. They kept saying stuff to my 6 year old daughter about how she is going to be “bad” when she’s older. They also charged me 100 dollars more than what I was quoted for. Do not use them. They are terrible.

We are a first-time user of your service. The two gentlemen, Bob and Sou (sp) were friendly, courteous, professional and on time. We had only one item yesterday, 8 May. In these times it is nice to have such good folks working for you. We will Definity use your service for a future cleaning out of more junk.

I had two chairs (not heavy—could have put them out myself and wish I had), small ottoman, and a lamp. They came and quoted me $148 plus a $20 disposable fee. I paid and got an email receipt for $258. They added an $80 tip without my permission. Crooked. I emailed the company; no response. It took the two men all of 5 minutes to put my items on the truck.

Excellent customer service. Nathan M. and Jason were friendly and professional and were right on time. They make a great team! I will recommend 800-Got-Junk to my friends and family.

We were cleaning out our barn after multiple moves, so lots of boxes, old furniture, a couple mattresses and a few tires. We scheduled an appointment and were given an arrival window of 4:30pm-6:30pm the next day. The next day they never showed up. Never called. We called them @ around 7:00pm and they said they got backed up and couldn’t make it that day so we scheduled an appointment for the next day at 2:00pm-4:00pm. Again they never showed up. Didn’t call us. Called them at 4:10pm and the customer service representative couldn’t contact the store that was supposed to be providing the service. In conclusion. They didn’t show up to an appointment and didn’t call to notify two days in a row. Horrible service. No receipt because they never made it here to perform a service in the first place.