1-800-GOT-JUNK

I booked 1-800-Got-Junk with ‘Aaron’ from Reading, PA. He assured me that I would get a quote for the job after they assessed it and I was under no obligation to use them. They were 45 minutes late because of long lines at the dump from a previous job. Ok-they notified me so no problem. When they arrived I showed them what needed to be done, which I had already specified when I booked them. The job included removing old mattresses from my basement. They gave me a quote to which I agreed. They went to get the first mattress and within 5 min. they came right back and started to pack up and leave. Aaron pulled out his phone and told me they could not complete the job because of bed bugs, to which he showed me a picture of bed bugs on a white mattress. He told me they couldn’t come back without a certificate of extermination. They fairly ran to their truck and left.

We had a great experience. The workers helped remove all our junk in a good manner while being respectful and mindful of covid. They are a great service and would use again and recommend to friends.

I experienced dishonest and deceitful treatment from them as I had confirmed an appointment with their dispatcher. I even asked them to note the specific timeframe in their records. Near the appointed time, I confirmed everything again with them and then waited for their arrival. When I called back, they said that they were waiting for another vehicle and suggested that another time be rescheduled. This is very poor business practice and will not use them again especially for the high prices they charge.

The guys that came out today to help move my things. I would like to recognize them, Daryl and Jay. They were wonderful, we're wonderful. They move my things within a short period of time. They was very friendly and helpful and I would like to say thank you.

WARNING- DO NOT USE THIS SERVICE! First, nobody called me at or before my scheduled time, I had to reach out to them and then finally got a call 45 mins after my scheduled time...just to tell me they weren't going to be there for another 45 mins. This would have been fine if I was at my home or known ahead of time but I was waiting at my storage unit. To make things better, at the end of my service I was told that their "card system was down" and I needed to go to an ATM and get cash out to pay them (which I found out later was a lie). An hour later I got an emailed receipt for $225 less than what I had actually paid in cash. Called the main number to let them know, they told me it was probably an "accounting error" and would let the franchise know, two more hours later after an "investigation" they told me the two people on my job had lied about me needing to give them cash to try and steal the extra money.

About a month and a half ago I had them come get a refrigerator from my kitchen, left a hammer and screwdriver with the item to remove my door In case it did not fit out. My brother was home to show them everything but is in a wheelchair and could not help. A man named Herman called me in the way I explained that I had left it in case he needed to remove my door. After the job is over they call me from outside to take my payment over the phone, I specifically ask at that time if they had to remove my door. Herman then tells me he did not have to remove my door and then everything went well; I pay the $123 and change with my card over the phone and expect that to be the end. When I get home I find that they did not only dent my door but gouged my $400 and change (more with installation) door in multiple areas. I called right then and there and I’m told I’ll hear back within 24 hours.

I had an appointment on a Saturday for the removal of one item (duel recliner loveseat). Jason from "got-junk" texted me for confirmation that morning at 7:55 am. My appointment was 8am to 10am. They did not arrive by 10 am so I sent a text to Jason asking what was going on. He informed me they had a big "2 truck" job and were running behind. I asked when they might get there. He said probably noon. NOPE. That didn't happen. Finally at 1:20pm one of the "crew" phoned me saying it would be another hour before they could make it, as their first two jobs were "2 truck". This same crew member then phoned me at 2:20 pm stating they had run into traffic and could not be there for at least 45 minutes more. Appointment times mean nothing to this company. Unless you plan on hanging around all day this is a terrible company to use.

I'm mad at myself for trying them twice; do yourself a BIG favor- DON'T. I called them at the end of May for what I THOUGHT was a simple task- to clean out a partially filled 10' x 15' storage space at istorage located on 7600 Queen St in Wyncote PA. I explained that I'm handicapped (a bilateral leg amputee), & I needed them to take away the rest of the items left over from my father's house after his sudden passing 2 years ago. The representative explained the process very well; a crew of movers would contact me inside of a 2 hour window at a phone number I provided, meet me at the pre-defined address, look at my job, quote me a price based on their observations, and haul everything away. Simple & straightforward, correct? NO, the process was NOT simple or straightforward at ALL.

Company gave us a quote, but raised it twice. We were told there would only be a price per truck and then they wanted an hourly fee. A time of 12 pm - 2 pm was the arrival time stated. They did not arrive until 2:15 pm. We were told important documents would be sifted out or if taken brought back. This was not true. Items were taken that should not have been. On the second day only one person came around 10:30, although a “full crew” was promised. After two and a half hours a second person came. After another hour both left to empty truck and get lunch. At 5:00 pm I called to hear where they were. I said I needed to leave in 20 minutes. One man showed up after I left. I do not recommend this crew in West Michigan.