Circulon Reviews

Company responded after approximately three weeks.

I ordered a new set of pots and pans on 11/22/23 with a delivery date of 12/1/23. I was charged for my order. I received an email that I would receive another email confirming the shipment information. I never received that email so I attempted to contact them by creating a ticket as indicated on the website on 12/1. The ticket process states a response in one or two days. I have received no response. I submitted another ticket on 12/5, again no response. When I call their 1-800 number there is no option to speak to a representative. All recordings direct you to their website. I don't know where to go from here.

When Circulon Cookware came out, I was looking for a new set to help me be a better cook. I wanted top-of-the-line pans that were non-stick and spread heat evenly. I was tired of my family labeling me a “bad cook” and teasing me about burned meals. I had always used Revere-ware and I hated it. I noticed an immediate boost in my confidence and I rarely burned anything after purchasing these pans. So now it’s 2023, I have 20-25 pieces of Circulon and I can honestly claim that I’ve only had to discard and replace 5 or 6 pans in all that time and those were the soldiers that I use all the time, 1 large and 2 small fry pans and 1 large grill pan. So I have no idea why anyone would leave a one star review for these excellent pans. They are amazing to cook with and easy to hand wash. I always follow manufacturer recommendations to HAND WASH. Easy-peasy and your investment cookware will last a very long time.

Works at first. Nice non stick griddle for bacon and eggs. Like anything it wears out and bacon sticks to the griddle. Circulon circumvents the lifetime warranty and won't replace. Never buy Circulon.

I ordered from Circulon on 10/13/2023. I forgot to update my address in Apple Pay so now the order is going to an address in which I don't live. I immediately sent a email asking for the order to be shipped to my billing address and I was told on the Monday that the order was in the shipment phase and could not be changed. Advertised on their site is 2 day shipment. It is now Friday I have no cookware or email confirmation of shipping. The phone system is set up to get information,. I have tried there is no human support available, everything is done through emails which take 3 to 5 business days for a response. No worries when I log into my account. I can see that the order is still unfulfilled. BUYER BEWARE.

I wrote to company and even with me washing by hand they said it was my fault it was sticking and the more I use the worse it gets. I have now thrown them away. They are not advertising it right at all and do stand by their products.

Want to make a purchase with discount code they gave me due to rejecting my warrant claim. Code doesn’t work at the site they suggest to use for purchase. Contacting by phone is impossible. Phone system codes don’t work. No way to chat or email. Horrible customer support. Btw I think warranty is bogus also. I had my pot for a long time. Of course it’s going to look used but the interior finish shouldn’t be coming off.

If you want a tea kettle that whistles don’t buy this one! It cannot be heard from more than 6 feet away. I am a busy person who can’t sit by the kettle waiting for it to boil so I find it dangerous that I cannot hear it in the next room. I have tried to contact Circulon but the only way is by phone which they don’t answer and by email but they don’t respond to my messages either way. The only reason I gave this kettle 2 stars is because the red one I purchased is pretty. (Purchased online.)

Bought 4qt stock pot. What was they sent was a 3qt saucepan in a different color. When I called for 2wks the warranty dept, a recording states no one available then hangs up. Just lost a long time customer of 3 decades. Horrible service!

I ordered a set of pans directly from Circulon, thinking I would have better service than from a retailer. Not so. I received 2 tracking numbers within 2 days of ordering, one for the pans and one for utensils (so far so good) I received the utensils 3 days later (no complaint there) It's now been two more weeks with no pans. UPS said they never received the product. I've left voice messages with Circulon (because they have no one to answer calls) and opened a service ticket 6 days ago. I have heard nothing from them yet.

Well ... Nine (9) Emails, Seven (7) Phone Calls, Pictures Provided. It has been 2.5 months and I have yet to hear back from Circulon concerning my claims. The non-stick finish is coming off my cookware and exposing RUST. I have always followed Circulon’s guidelines for use of utensils. I guess Circulon is not only NOT concerned but have advertised a “non hassle” (their words) which is totally dishonest and misleading.

Nice cookware, but I believe their "lifetime warranty" is bogus. I submitted claims for two items and both were denied. The sauce pan the handle fell right off the lid and they would not even replace that! In addition it was warped and the coating gone on the bottom with aluminum exposed. They claim "overheating" or other excuses. The fry pan coating is no longer very non-stick. Never buying Circulon again!

These very expensive pans come with a "Hassle-Free Lifetime Warranty", but it is completely useless. Even though we use plastic and wood utensils, the coating started flaking off after a few years. I filed what was a very difficult process to claim with Circulon, which was rejected without reason. Pathetic - I wish I had never trusted this company!

I purchased a set of Circulon Cookware about 1 year ago. I use the 10" pan the most. I cannot get them clean. I called Circulon. I was told that I cannot use Cooking Spray! It will ruin the Cookware. It did. Using Cooking Spray voids the warranty. It did! Do not buy!

I purchased a full set of Circulon Symmetry non-stick cookware about 6 years ago. The non-stick feature no longer works on two of the pans. I called to open a warranty claim in early April, and was told to first try using a 50/50 vinegar/water solution on the pans. That didn't work. So I opened an online warranty claim on 4/20/2020. I received an automated response "Please allow 2 - 4 weeks for your warranty claim to be processed."

This pan is truly non stick, the food just glides out if it. Have had other so called non stick pans but they weren’t really. Easy to clean. Amazing wok. Have ordered a frying pan also now. I’m very happy with this wok, amazing

We were tired of the non-stick surface coming off of our pots, so we purchased Circulon instead. Reviews I read elsewhere totally recommended this brand. They have been fantastic so far. We have been using them for approximately four months. They are easy to clean, and we have not had a mess that would not come out yet. Non-stick surface does not to have been bothered. They can go in the dishwasher which is a major plus.

Love it: exceptionally good quality; looks like it will last forever. I especially love its weight - I can really get it sizzling hot for steak etc. However, one important word of caution: It is oven proof and I have made tarte tatin in both large and small frying pans, but I burnt my hand badly once - a few moments after getting it out I forgot that the metal end of the handle was still sizzling hot. Ouch. Just be aware of that!

I have had quite a few different brands of cookware but I am enjoying my latest purchase of Circulon cookware the most. It was bought at Costco when it was on sale. The set has many good size pots and pans for me and the cleanup is really good and easy. I have an issue with discs in my neck and I can’t use heavy cookware. This cookware is perfect for me. I also insist that the pots and pans have padded handles so they don’t get hot and I don’t need to use a pot holder. I usually hand wash my pots and pans so they have a longer life but I think that you can put them in the dishwasher if you tend to do that.

I have used Circulon pans for years. Girlfriend loved my old pan so much I gave it to her and bought a new one 12" with glass cover. Pan had defect and Circulon promptly honored their lifetime warranty and sent me a new one. Non stick and they mean it. Indestructible. Best pan I have ever used and I have tried most other brands.

Product heats well, it gets too hot, outside of product scratches. I had had my products for two years. They do cook fast which is great. But now they look crappy. I'm not sure if I would recommend them. The only thing I do love about them is that food cooks fast.

I wanted a wok, and the lady in the kitchen shop sold me a Circulon frypan/wok pan. It is fantastic - you do have to remember when taking it out of the oven that the handle gets hot, as it is metal. I am about to buy a 7pc set, and this was my first choice NZ$1000. I stumbled on these reviews, and are a bit confused. They must make different ranges, some cheap and some top quality. If someone knows, please share. Mike, New Zealand.

Buy a nice finished pan Revere Ware and don't buy Circulon. The product finish chips in spite of stellar care. Shame. They look lovely and cook well initially. But you don't want black chips in your meal.

I am very satisfied with this product especially when am cooking healthy food for my family. One of the reasons I really liked this product is because it cooks without oil. I picked up this product at my local Costco this year and the value of this product was worth it. I just wish that they would add the Circulon Elementum Hard-Anodized Nonstick Square Griddle, 11-Inch, Oyster Gray to the set. Overall a very productive and great choice of cooking ware.

Purchased a new pot with strainer lid at Kohl's. After unpacking noticed the entire surface was scratched and one area was completely ruined. Sent pictures and claim was verified. Claim was approved on November 19th and I was told pan would arrive in 2 weeks. Called beginning of December, since pan had not yet arrived and was told that all warranty shipments were taking a back seat to new orders for Christmas. Unbelievable - but I was reassured replacement pan would be sent on December 15th. When I did not receive pan by December 20th I called again. Was told pan still was not shipped and it was never stated to be shipped on December 15th. Asked when I could expect pan and was told she didn't know. So much for taking care of their customers and honoring warranties. Needed pan for Christmas dinner. Will never purchase another of their products. This truly shows a lack of respect and caring of their customers.

I have a 5 year old Costco Circulon pan that over the past few years starting sticking bad. I probably overheated the pan during my weekly hash brown cookings. Regardless, I sent the required pictures to warranty claim department not really expecting much, as many claims appeared to have been denied. I got an instant canned email back stating that my claim would be processed in 2 to 4 weeks and I would be contacted if further info was needed. Imagine my surprise when 7 days later two new pans were at my front door the original 10" size and a 12" one! A bit different style than my original, but good enough. Very pleased with their service.

Spent over $30 at Target for a single "promising" 2-quart "non-stick" pot, but in half a year later of basic cooking and hand-washing and without any metal cooking utensils, the dangerous cheap "non-stick" cancer-causing Teflon plastic coating on the bottom of the Circulon pot began to peel off, and soon later en masse. I wish I had read these insightful reviews before buying the Circulon pot. I would have wisely steered clear of Circulon and have chosen a safer brand. Like the vast majority of other disappointed and frustrated former Circulon purchasers have written, the deceptive Circulon scammers will NOT honor their falsely-advertised lifetime warranty on any of their expensive but-cheaply-made products. And instead, Circulon wants us innocent victims to pay them more of our hard-earned money just to replace their bad dangerous defective short-lived garbage products.

I have used the Circulon cookware for about 3 years now and can say I’m happy with it. I hand wash them and don’t put them in the dishwashers. After I dry them I spray them down with Pam and wipe them out with a paper towel. They haven’t peeled or anything. It’s just a matter of taking really good care of them.

We bought Circulon's Deep Skillet SKU: 82687 because it's deep, and great for keeping foods off your cooktop. But, after using a while we noticed that when pouring olive oil or place a slice of butter in the "center" of the skillet (for certain foods) that it would immediately flow to the outer edges of the skillet inner surface. So, I took a metal flat edge ruler and placed on the bottom edges of the skillet, and, just as I thought the bottom center of the skillet was "concave" warped inward, not great for cooking. After some use, we noticed that food would stick to the inside black anodized cooking supposedly "non-stick surface". At first we thought it was a bad skillet, called Circulon Customer Service, and didn't get much help, but, we really like the deep skillet, so what the heck, we popped another $60 and gave it a second try, overall results were the same. Lesson here is, first impressions are the most lasting!

I purchased a couple of baking trays and then I using them for now a few months. Starting to peel off, very sad how much I paid for that is very I honourable!! Is a very poor quality brand and I do not want any discount thanks. What is offered for everyone who is complaining about this product. Just simply say never buy again and I definitely strongly not recommend!!!