Circulon Cookware Reviews

The lip of a new 6.5 qt stockpot pot cracked after its third use, leaving a 1+" split from the top rim downward. It only had been used to heat a stock at medium heat (induction stove; setting=4) for about ten minutes, and then was removed from the stove and placed on a wire rack to cool. The pot is new. It has never been dropped or abused in any way. When I tried repeatedly to file a warranty claim (using different browsers), their website kept returning "verification expired" notices and never went through. I have gigabit internet, so that's not an issue on my end. I have never seen this happen before in ANY type of cookware.

Circulon advertises non stick pans so we purchased the 12.5 inch fry pan. It is the worst pan I have ever used. Everything stuck to it!! DO NOT WASTE YOUR $$$. I contacted customer service and they refused refund.

Updated on 08/13/2024: We purchased a Samsung Induction range and convection oven. We were promised Circulon Induction Cookware. We called and had Lowe's check and approve us again. We have posted a complaint on the BBB website.

Please do yourself a favor and Do Not Buy Circulon cookware. They boost their great warranty however you will never get it. They will always come up with a reason to not warranty their products as it will always be deemed your fault. That is of course if you can even get a response out of them when you submit a ticket. We have had 2 items one stock pot and one pan where the coating flakes off and they say it is our fault. We did not use harsh cleaner or scrub pad to clean and did not use excess heat. Second pan no response on ticket after one month and first pan a year ago they said it was overheated.

Purchased the 6-pan set a week ago, nothing has been shipped yet. Worst yet, it seems like they don't have a customer service team; emailing and phone messages go nowhere. Honestly, not sure what to do now.

Very disappointed with Circulon product and service. Under warranty and scratching badly. Contacted circulon on 3/12 and received an immediate response/request for more information and advised once received I would hear a response in 2-3 business days. After several attempts via email and phone to contact about my inquiry, I have heard nothing. The phone number directs to the email address that no one is monitoring or responding. I would not recommend this product.

I had a 10" coming, UPS dropped the ball and sent it back. I tried all avenue's available to reach Circulon, but there seems to be no customer service what do ever. I got my money back through the credit card company. Yesterday I ordered the same pan on Wayfair, $3 less and 27 cents shipping, seriously. Thank you Wayfair.

First, I want to express that I have purchased and loved Circulon cookware for 25 years or more. I love the quality, and if used correctly, they last forever. I recently purchased a saucepan to add to my set, directly from Circulon.com. It arrived with a large scrape on the exterior of the saucepan, plus a scrape/scratch all along the top interior of the saucepan. I tried to call several times for a return and no one ever answered. I tried email but it appears they also do not accept email. I got on their website and was prompted to get a "ticket" and would be contacted in 2 to 3 days. Never happened. There was a half readable shipping slip on the box, and I decided to return the pan, but I had to pay $25 postage. Again no response. I sent a letter with all corresponding documents asking for a refund for the saucepan and postage.

After repeatedly dealing with cheap non-stick cookware that failed, we paid a premium for these cookware products because of the lifetime warranty. They've proven to be great products to cook with. Recently one of the saucepans began showing deterioration of the non-stick surface. After researching the warranty, I submitted a claim. The automated response indicated I'd receive a reply in 3-5 business days - and to be sure to check my spam folder. A week after submission, after checking my spam folder, I submitted a follow-up e-mail. Multiple weeks later, still no reply to the original claim or my follow-up. Another follow-up attempt. No reply. Phone calls go to an automated attendant. The sole choices are to submit a claim on the website. No phone support options to initiate a follow-up conversation. Unacceptable for a premium consumer product brand. Save your money, go elsewhere. Steer clear.

Not sure how to delete this post but the company apologized and sent a replacement order.