Circulon Reviews

Bought cookware set directly from Circulon Web site. Cookware set arrived with huge dent on frying pan. No damage to box, obviously damaged during packing by Circulon. Contacted Circulon immediately to request return. Was advised "no return necessary" a replacement would be sent after "ticket" warranty submission. After submitting "ticket", 5+ plus calls to" customer service" continued to be told to wait more time. It's been 4 months. Submitting a complaint to PA Attorney General's consumer affairs Department. Don't even bother with their customer service. Total scam of a Company. Again item arrived damaged and was reported upon delivery.

I also have submitted a warranty claim because the nonstick coating is peeling off two of my pans as well as my roaster. I submitted all the photos and have not heard back from them. It's been 3 months of emails and phone calls with promises of a resolution. So fed up with them!

My 1 qt. pot certainly is not nonstick and I have been trying for 2 months to get a response to a claim that I sent in from their website. According to their website warranty issues are hassle free with a promise to respond in 3-5 business days. I have sent 4 emails and 2 phone calls and all I get from these folks is a promise to call back, but no results.

Don’t go through the process of buying this product, takes 3-5 weeks before they ship your purchase. But guess what. It takes 2 seconds to take your money. They have the worst customer service I have ever seen.

The lip of a new 6.5 qt stockpot pot cracked after its third use, leaving a 1+" split from the top rim downward. It only had been used to heat a stock at medium heat (induction stove; setting=4) for about ten minutes, and then was removed from the stove and placed on a wire rack to cool. The pot is new. It has never been dropped or abused in any way. When I tried repeatedly to file a warranty claim (using different browsers), their website kept returning "verification expired" notices and never went through. I have gigabit internet, so that's not an issue on my end. I have never seen this happen before in ANY type of cookware.

Circulon advertises non stick pans so we purchased the 12.5 inch fry pan. It is the worst pan I have ever used. Everything stuck to it!! DO NOT WASTE YOUR $$$. I contacted customer service and they refused refund.

Updated on 08/13/2024: We purchased a Samsung Induction range and convection oven. We were promised Circulon Induction Cookware. We called and had Lowe's check and approve us again. We have posted a complaint on the BBB website.

Please do yourself a favor and Do Not Buy Circulon cookware. They boost their great warranty however you will never get it. They will always come up with a reason to not warranty their products as it will always be deemed your fault. That is of course if you can even get a response out of them when you submit a ticket. We have had 2 items one stock pot and one pan where the coating flakes off and they say it is our fault. We did not use harsh cleaner or scrub pad to clean and did not use excess heat. Second pan no response on ticket after one month and first pan a year ago they said it was overheated.

Purchased the 6-pan set a week ago, nothing has been shipped yet. Worst yet, it seems like they don't have a customer service team; emailing and phone messages go nowhere. Honestly, not sure what to do now.

Very disappointed with Circulon product and service. Under warranty and scratching badly. Contacted circulon on 3/12 and received an immediate response/request for more information and advised once received I would hear a response in 2-3 business days. After several attempts via email and phone to contact about my inquiry, I have heard nothing. The phone number directs to the email address that no one is monitoring or responding. I would not recommend this product.