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Circulon Cookware Reviews
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Well ... Nine (9) Emails, Seven (7) Phone Calls, Pictures Provided. It has been 2.5 months and I have yet to hear back from Circulon concerning my claims. The non-stick finish is coming off my cookware and exposing RUST. I have always followed Circulon’s guidelines for use of utensils. I guess Circulon is not only NOT concerned but have advertised a “non hassle” (their words) which is totally dishonest and misleading.
Nice cookware, but I believe their "lifetime warranty" is bogus. I submitted claims for two items and both were denied. The sauce pan the handle fell right off the lid and they would not even replace that! In addition it was warped and the coating gone on the bottom with aluminum exposed. They claim "overheating" or other excuses. The fry pan coating is no longer very non-stick. Never buying Circulon again!
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These very expensive pans come with a "Hassle-Free Lifetime Warranty", but it is completely useless. Even though we use plastic and wood utensils, the coating started flaking off after a few years. I filed what was a very difficult process to claim with Circulon, which was rejected without reason. Pathetic - I wish I had never trusted this company!
I purchased a set of Circulon Cookware about 1 year ago. I use the 10" pan the most. I cannot get them clean. I called Circulon. I was told that I cannot use Cooking Spray! It will ruin the Cookware. It did. Using Cooking Spray voids the warranty. It did! Do not buy!
I purchased a full set of Circulon Symmetry non-stick cookware about 6 years ago. The non-stick feature no longer works on two of the pans. I called to open a warranty claim in early April, and was told to first try using a 50/50 vinegar/water solution on the pans. That didn't work. So I opened an online warranty claim on 4/20/2020. I received an automated response "Please allow 2 - 4 weeks for your warranty claim to be processed."
On 6/01/2020 (six and a half-weeks later), I still had not heard anything. So I sent a follow-up email, requesting a status update on my warranty claim. Zero response. Today (6/17/2020), I called the customer service line, selected the warranty claim option, and sat on hold for over 23 minutes... only to eventually be dumped into someone's voice mailbox to leave a message.
At this point, I'm not feeling hopeful about their supposed "hassle-free-lifetime-warranty". Frankly, I am wondering if the company is going out of business, because I can't imagine why it would take this long for them to even respond to the warranty claim or the follow-up inquiry otherwise. And yes, I know there is a pandemic going on. To be fair, during this time I have had warranty issues with other companies (for other products) that were MUCH more responsive. You would think two months' time is long enough for them to at least indicate if my are even planning to honor my warranty claim... especially since they stated "Please allow 2 - 4 weeks for your warranty claim to be processed".
This pan is truly non stick, the food just glides out if it. Have had other so called non stick pans but they weren’t really. Easy to clean. Amazing wok. Have ordered a frying pan also now. I’m very happy with this wok, amazing
We were tired of the non-stick surface coming off of our pots, so we purchased Circulon instead. Reviews I read elsewhere totally recommended this brand. They have been fantastic so far. We have been using them for approximately four months. They are easy to clean, and we have not had a mess that would not come out yet. Non-stick surface does not to have been bothered. They can go in the dishwasher which is a major plus.
Love it: exceptionally good quality; looks like it will last forever. I especially love its weight - I can really get it sizzling hot for steak etc. However, one important word of caution: It is oven proof and I have made tarte tatin in both large and small frying pans, but I burnt my hand badly once - a few moments after getting it out I forgot that the metal end of the handle was still sizzling hot. Ouch. Just be aware of that!
I have had quite a few different brands of cookware but I am enjoying my latest purchase of Circulon cookware the most. It was bought at Costco when it was on sale. The set has many good size pots and pans for me and the cleanup is really good and easy. I have an issue with discs in my neck and I can’t use heavy cookware. This cookware is perfect for me. I also insist that the pots and pans have padded handles so they don’t get hot and I don’t need to use a pot holder. I usually hand wash my pots and pans so they have a longer life but I think that you can put them in the dishwasher if you tend to do that.
I have used Circulon pans for years. Girlfriend loved my old pan so much I gave it to her and bought a new one 12" with glass cover. Pan had defect and Circulon promptly honored their lifetime warranty and sent me a new one. Non stick and they mean it. Indestructible. Best pan I have ever used and I have tried most other brands.
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