Circulon Reviews

About a year ago I bought the complete set of pots and pans. Because falling ill was not able to open the gigantic box and so stay in my closet until last week, and boy, opening an order of more of 400 dollars was a rude awakening, every pot, pan and fry pan was not only use and abused, but had dents and sign of having been worn over and over and never cleaned up. "As is" was never an option and no decent manufacturer would offer it. It was a huge surprise as this was my second order in three years of ordering a full set and to find out about this "lack of control over the quality of your product to be shipped".

I have not used them yet, but as unpacking the medium frying pan and the large frying pan lid were bent, my husband was able to straighten them out. I am thinking it happened in shipment.

I bought a complete set of the Scratch Defense and am disappointed with the non stick performance of the fry pans. The 12” fry pan has most foods sticking and after buying a lid separate because it doesn’t come with the set noticed the coating starting to come off just where the lid sits. The Sauté Pan also sticks to the food. I like to Sauté fish filets and wind up having to peel them from the pan. The other pans are acceptable and I especially like the boiler pot with the built in strainer in the lid. I would not recommend their fry pans so would buy individual pots and not the sets.

I have used Circulon for past 20 years - placed my first order on line - needed to return - sent email to support on return process. Returned via USPS fee $26 - called Customer service was informed to send shipping cost receipt would be reimbursed. Spoke to an unprofessional Customer Service Rep. Charline who informed me i will not be reimbursed. Very disappointed - time to fine another cookware brand. They do not value Customers!!

I purchased sauce pans with lids, later realized that when I tried to make rice w the lid on, that there is a gap (not the draining holes) between the lid and pot and therefore my rice comes out uncooked every time. All 3 sizes of sauce pans/lids have this problem. I contacted customer service and it took 8 1/2 weeks to get back to me, they said they didn't get my pictures that I did send. I resent them, they said my claim was denied, I had to open another ticket, have emailed them 3 more times, and no one has gotten back to me. it's now been 4 1/2 months with no resolution! This company is terrible and their pots are not worth the cost.

I received a set of this cookware for Christmas 2024, one of the pans was dented and I did all of the warranty replacement hoops. It's now April and lots of apologies for the delay but no resolutions. I'm so over it. I think that must be their ploy, wearing everyone down from seeking fair consumer satisfaction. I'm telling everyone I can not to buy from this company.

Bought cookware set directly from Circulon Web site. Cookware set arrived with huge dent on frying pan. No damage to box, obviously damaged during packing by Circulon. Contacted Circulon immediately to request return. Was advised "no return necessary" a replacement would be sent after "ticket" warranty submission. After submitting "ticket", 5+ plus calls to" customer service" continued to be told to wait more time. It's been 4 months. Submitting a complaint to PA Attorney General's consumer affairs Department. Don't even bother with their customer service. Total scam of a Company. Again item arrived damaged and was reported upon delivery.

I also have submitted a warranty claim because the nonstick coating is peeling off two of my pans as well as my roaster. I submitted all the photos and have not heard back from them. It's been 3 months of emails and phone calls with promises of a resolution. So fed up with them!

My 1 qt. pot certainly is not nonstick and I have been trying for 2 months to get a response to a claim that I sent in from their website. According to their website warranty issues are hassle free with a promise to respond in 3-5 business days. I have sent 4 emails and 2 phone calls and all I get from these folks is a promise to call back, but no results.

Don’t go through the process of buying this product, takes 3-5 weeks before they ship your purchase. But guess what. It takes 2 seconds to take your money. They have the worst customer service I have ever seen.