Circulon Cookware

Circulon Cookware Reviews

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About Circulon Cookware

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Circulon Cookware Reviews

Stars Rating

  • 15%
  • 0%
  • 4%
  • 8%
  • 74%

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    How do I know I can trust these reviews about Circulon?
    • 4,481,129 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed July 20, 2024

    Circulon advertises non stick pans so we purchased the 12.5 inch fry pan. It is the worst pan I have ever used. Everything stuck to it!! DO NOT WASTE YOUR $$$. I contacted customer service and they refused refund.

    Sales & Marketing

    Reviewed June 23, 2024

    Waiting 3 months to get the promotional set of cookware. We need the cookware to assess the new range we bought. We are considering returning the oven for a cheaper one and just buying the pans ourselves with the savings. "Great news! Your 6-piece set of Circulon Cookware (15900 - 17535 - 18521) from your Lowe's Samsung Induction Cookware Offer registration has been processed and is on its way to you."

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      Customer Service

      Reviewed April 17, 2024

      Please do yourself a favor and Do Not Buy Circulon cookware. They boost their great warranty however you will never get it. They will always come up with a reason to not warranty their products as it will always be deemed your fault. That is of course if you can even get a response out of them when you submit a ticket. We have had 2 items one stock pot and one pan where the coating flakes off and they say it is our fault. We did not use harsh cleaner or scrub pad to clean and did not use excess heat. Second pan no response on ticket after one month and first pan a year ago they said it was overheated.

      Verified purchase
      Customer ServiceStaff

      Reviewed April 12, 2024

      Purchased the 6-pan set a week ago, nothing has been shipped yet. Worst yet, it seems like they don't have a customer service team; emailing and phone messages go nowhere. Honestly, not sure what to do now.

      Customer Service

      Reviewed April 8, 2024

      Very disappointed with Circulon product and service. Under warranty and scratching badly. Contacted circulon on 3/12 and received an immediate response/request for more information and advised once received I would hear a response in 2-3 business days. After several attempts via email and phone to contact about my inquiry, I have heard nothing. The phone number directs to the email address that no one is monitoring or responding. I would not recommend this product.

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      Customer Service

      Reviewed March 29, 2024

      I had a 10" coming, UPS dropped the ball and sent it back. I tried all avenue's available to reach Circulon, but there seems to be no customer service what do ever. I got my money back through the credit card company. Yesterday I ordered the same pan on Wayfair, $3 less and 27 cents shipping, seriously. Thank you Wayfair.

      Customer ServicePunctuality & Speed

      Reviewed March 27, 2024

      First, I want to express that I have purchased and loved Circulon cookware for 25 years or more. I love the quality, and if used correctly, they last forever. I recently purchased a saucepan to add to my set, directly from Circulon.com. It arrived with a large scrape on the exterior of the saucepan, plus a scrape/scratch all along the top interior of the saucepan. I tried to call several times for a return and no one ever answered. I tried email but it appears they also do not accept email. I got on their website and was prompted to get a "ticket" and would be contacted in 2 to 3 days. Never happened. There was a half readable shipping slip on the box, and I decided to return the pan, but I had to pay $25 postage. Again no response. I sent a letter with all corresponding documents asking for a refund for the saucepan and postage.

      Six weeks from the time I began, they finally sent an email saying they received the saucepan, but they would only offer a coupon for the amount of the postage. I decided to use the coupon for the purchase of a roasting pan, plus I spent another $26. What I received was a large stockpot. I went through the same hassles I did for the saucepan. They finally emailed to say keep the stockpot. They never sent the roasting pan. I send a letter asking for a refund, including the coupon amount. As of today, they only refunded the $26. They are a terrible company to work with, which is a shame because of their good merchandise.

      Customer ServicePunctuality & Speed

      Reviewed March 19, 2024

      After repeatedly dealing with cheap non-stick cookware that failed, we paid a premium for these cookware products because of the lifetime warranty. They've proven to be great products to cook with. Recently one of the saucepans began showing deterioration of the non-stick surface. After researching the warranty, I submitted a claim. The automated response indicated I'd receive a reply in 3-5 business days - and to be sure to check my spam folder. A week after submission, after checking my spam folder, I submitted a follow-up e-mail. Multiple weeks later, still no reply to the original claim or my follow-up. Another follow-up attempt. No reply. Phone calls go to an automated attendant. The sole choices are to submit a claim on the website. No phone support options to initiate a follow-up conversation. Unacceptable for a premium consumer product brand. Save your money, go elsewhere. Steer clear.

      Verified purchase
      Catherine increased rating by 4 stars.
      After a positive interaction with Circulon Cookware, Catherine increased their star rating on March 15, 2024.

      Updated review: March 15, 2024

      Not sure how to delete this post but the company apologized and sent a replacement order.

      Original Review: March 14, 2024

      This website Circulon.com is fraud. They will take your money and send you something completely different. I ordered Circulon pots and pans set and they sent me Rachael Rays!! How is this even possible! Buyers beware!

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      Roberto increased rating by 4 stars.
      Customer ServiceStaff
      After a positive interaction with Circulon Cookware, Roberto increased their star rating on March 18, 2024.

      Updated review: March 18, 2024

      Down below is an extract of my original Circulon review when I was very disappointed and frustrated; however, I take it back, since Circulon has fulfilled my request and satisfied my expectations as a customer. Today we have received the 2 8" inch skillets replacement. My wife and I know they will last for at least 20 plus years. Thank you Circulon for taking good care of us. Your product is very well made with the highest quality standards. We will definitely tell our family members and friends how satisfied we are with your company.

      Original Review: March 9, 2024

      I submitted a return request form and required pictures of 2 8” inch skillets, but they never an answer. I tried calling several times, tried emailing them, but it is impossible to get in touch with anybody in this place. I will never ever buy anything from this place. I already started sharing my terrible experience with family members and friends, so they don’t make the big mistake that I have done when buying from this place.

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      Circulon Cookware Company Information

      Company Name:
      Circulon
      Website:
      www.circulon.com