Cinch Home Services Reviews

Our Dishwasher stopped working, HMS sent out a vendor, we paid the deductible and they found over $600 of repairs needed to repair the unit. HMS authorized the repair for $619, the repair vendor voiced their concern that it wasn't worth putting that kind of money into the unit and recommended getting cash out towards a new unit which would be more reliable. I contacted HMS and asked if we could get a the cost and we would pay the difference for a new unit. They at second glance agreed it wasn't worth investing $600 into a $900 unit. Now HMS are only will to reimburse $315 or replace our High efficiency, top control model, stainless steel model with some basic manual control model costing less than half, having none of the features of our original model.

Submitting claims to HMS Home Warranty has been pretty straightforward. However, their response was not quick enough. Water was leaking under our kitchen sink but then their contractor was not able to come the same day or the next day. Instead, they came on the Monday afterward. Still, the contractor HMS sent was good.

Water was coming through the ceiling in the lower floor of the house from above because the plumber put the drain in there incorrectly. That’s what the contractor found out and they fixed the problem. The collateral damage that was caused was not covered but I don’t think any warranty company would cover the damages. HMS is an excellent company and I would highly recommend them.

We bought a nice big home and we have a $12,000 Viking refrigerator. HMS Home Warranty couldn’t find anybody to service it. We had to have the ice maker serviced twice on it. It was very frustrating. We had to pre-pay twice and that part was difficult. On the other hand, we just had our washer go down and that was quick. We also had an issue early last summer when we felt like the house wasn’t cooling so, we called HMS. HMS sent somebody and we paid $50. Then, they wanted some astronomical price to clean the motor.

These people are pathetic. Try to call them and speak to someone and you get the automated runaround. Secure a repair company through them which you're required to do and you find they have contracted the most inept and rudest grifters in your geographic location to do the work on your behalf. One star companies because reviewers couldn't give zero. I ended up contracting a company on my own and paying my own money because I decided any money I invested through HMS's affiliates was wasted money.

My uncle was with TotalProtect Home Warranty for so long. He told me how it worked and what they had done for him. He gave me the phone number and I called. I call TotalProtect to place a claim and they set us an appointment while we're still on the phone, and then the tech will come within two or three days. I've been telling my son about TotalProtect and he's thinking he might join.

When I was having problems with my garage door, I called HMS Home Warranty. They sent someone over the next day, our interaction with the contractor went great, and I paid the $100 deductible.

I have relatives that work with Berkshire Hathaway Home Services and they recommended HMS. I've had the warranty since September and it has been a good experience. I didn't really like talking to anybody so for my claim, I went to the HMS website to put in a request and the site was easy to navigate. I put in my account number and answered a few questions. They responded pretty quickly. A technician came out the next day. He was very professional, went right to work and diagnosed the problem accurately. He wasn't there that long and he took care of business. He couldn't get a part until the next day. He got the part ordered in a timely manner and that just got me squared away. He was prompt the next day and did the repair.

When our furnace was broken, HMS Home Warranty sent someone out and it was a really positive experience. The guys were on time and they diagnosed the problem really quickly, got the parts, and they were fantastic. We also had some plumbing issues and the plumber they originally sent out was terrible. First of all, he never showed up at the first appointment and wasn’t answering his phone. And then the following day, I called first thing in the morning and he said, “I called you four times yesterday to try to come over,” which was not true. I told him I never received any phone call and he then said he'd be there that day at noon. Noon came and went, I waited for him, cancelled appointments, called repeatedly, and then finally got in touch with him again at around 4:30 PM, and he told me he couldn’t make it that day, and he’d be here the next morning.

HMS Home Warranty was explained to me when I bought the house and I’ve had it since October 2018. The dryer had a broken part and the technician came out and fixed it. I submitted the claim over the phone and after I made the appointment, the contractors came by. They answered the questions I had and they didn’t dirty up my house. We got the dryer all fixed.

I’ve been with TotalProtect for 12 years and every time I had a claim or a need, they covered it just fine. There were no questions and no harassment like a lot of the others do. They did very good the three times I needed them. When my air conditioner quit working, I filed a claim and got an appointment the same day. The contractor was out the next day and everything was taken care of. He was very personable, helpful, showed me everything that was the issue and repaired the AC. So much so, I went ahead and went with the year’s contract for the servicing of the air conditioner on the annual meets. I was very impressed with them.

My Realtor said that we can get a home warranty on the house even if there were some things that were questionable when we bought it. We love the house and the location. But it had some older items in it, like an older furnace, air conditioner, water softener and stuff like that. He wasn't sure about the items, but we were saying that we wouldn't know unless we could get a warranty on it that would assure us that if anything would happen, we would not be out in the rain.

With HMS Home Warranty, it has been easy to submit claims but then scheduling an appointment has been a little difficult. I had to contact the service provider and arrange for an appointment and see when they have an appointment instead of HMS doing those things for me. Though they used to do it the first year I had their warranty, nowadays, they just expect me to call the service provider and figure it out. Also, most of their contractors are companies that I don't know of or are too far from my place. Most of the ones I've worked with had to travel 40 minutes. I'm sure there are other service providers close by that HMS is not using. I don’t have an option to find somebody myself. Instead, HMS automatically assigns somebody.

Everything was pretty straightforward and easy with the process at HMS. I had one instance where I called about my garage door and the coverage wasn’t provided, but that was just due to the policy, and I wasn’t upset about that. I'm just wondering if they send out monthly or quarterly newsletters talking about other people’s experience, or similar or different examples of homeowners who called for warranty and received the coverage that they’re looking for or didn’t? And just like understanding, breaking down the policy and stuff like that, instead of putting it all on the homeowner to kinda decide for it.

Our Real Estate agent bought us a policy from HMS Home Warranty for our first year in our new home. Our first and only claim was a leaky fitting for the washer. The hookup at the washer leaked whenever I turned it on. Their claim submission process was relatively easy. I called and I told them what was going on. Within a day, we had plumbers out to fix it. They were relatively quick and they cleaned up.

We've had two claims with TotalProtect so far and both were handled very well. Luckily for us, they used a fabulous group. The last time I had an issue, it was a little bizarre. My wife had a marble mortar and pestle that she uses for grinding up spices. The pestle went down in the garbage disposal, but she didn't notice it. When she turned on the garbage disposal, the pestle broke into pieces and wedged in. I tried everything to get it out.

We have had a good experience with TotalProtect and everything we needed to be handled has been handled. We have a double sink in the kitchen and could only use one side because there was a leaking pipe underneath the sink. The first guy we talked to kept telling me that it wasn’t covered. I thought he was a nut, so I called back and talked to somebody else. The lady said that we were covered, took care of it and got a person to come out. The contractor came out immediately and it took him 20 minutes at the most to get the issue taken care of. We’ve not had any problems since. TotalProtect's reps have been nice when we call except for the guy we called about the sink. Everybody has been taking care of us. They've called back and checked on us even after the repair was done to make sure everything was okay.

Here we go again with HMS. This time my furnace has failed completely with a cracked heat exchanger. You cannot run your furnace with a cracked heat exchanger as this would allow carbon monoxide to enter the home and could cause death. I filed a claim with HMS on 4/4/2019 and the soonest their contractor could get here was 4/9/2019. I called and asked them to find someone who could get here sooner, they were unable to do that. I have a 95 year old that lives here but that didn't seem to matter.

When I bought the house, the HVAC and other appliances were older models and I wanted to have coverage in case it stopped working. HMS Home Warranty was the one that was in place. I did several ways of submitting claims and getting to the website was not that difficult. However, I was not excited with the coordination after I put something on the website. It seemed like I had to do a lot of work like a middle person. I do the verification that it’s there and then I don’t get any information. I end up calling to find out what the status is. I get the number for my provider, and then I have to call the provider to verify the time. I’m always given about when to expect the contractors but they are not met. The website and office give me a time and date but only when I contact the contractor I get the real time and date.

I’ve been with Cross Country for a long time and if something breaks, they get it fixed. When my hot water heater broke, they sent out a guy for it and we were done. Also, the air conditioner broke and they sent out a guy for it, and we were done. This latest time, it was a little confusing for me because I didn’t understand about appliances. The refrigerator broke. They sent out a guy and he worked on it. He finally figured out that he couldn’t fix it. And then I got an e-mail telling me I could get a replacement refrigerator or cash amount. I thought it was a spam mail. That was confusing because that never happened before. My issue was always just fixed. Also, they said they would get back in touch with me but I wound up having to call back. And they said they sent me an e-mail about a replacement, and then I talked to my wife and I realized that it wasn’t a spam e-mail.

My experience with HMS Home Warranty has been pretty good. However, I was a little iffy on when we need to get our heat pump fixed. That took a while, but that was the supply chain. Also, it took four weeks for them to get a particular part for our air conditioner. Not having an air conditioner in the middle of summer wasn't fun. But HMS' reps have been extremely helpful for the most part. The techs they send are knowledgeable and usually tell me upfront what's going on. I've already recommended HMS to a few friends who recently bought houses.

I first got introduced to HMS when we bought our house in 2014. We were gifted a home warranty. We appreciated the service and they gave us no reason to go for a different company. I had some plumbing work done about a month ago. I put the claim in online and within a day, I had it fixed. It was straightforward. There was a time when my AC went out and I had to put in a claim. The company that came out and repaired it gave us portable AC units to use until the repairs were completed, which was within a day. We’re selling our house, so we won’t be using HMS after this month, but so far, it’s been good and I have recommended to a friend.

We didn’t have any money so we wanted to put a warranty on the house while we're new home buyers. Submitting a claim with HMS Home Warranty has been pretty easy for us. We called before and now we use online. Then HMS usually gives us a timeline when to expect a contractor out, and then the contractor gives us the time of day that they would try to be out here. That time of day is pretty broad sometimes so it's usually an inconvenience for us.

We've had TotalProtect Home Warranty for about 10 years and the experience has been very satisfactory, although I could use a reduce in the fees. The most recent claim that I had filed was for the dishwasher and it was fine. They scheduled someone out right away. When the service tech got here, the dishwasher was working, but he still charged us $125, which I didn't think was right because he didn't do anything. It used to be $75, but now it is $125. And in some cases, it is half the fee. I have been looking at changing because there are other companies out there now that are more competitive. Still, I would recommend them.

Submitting claims to TotalProtect has gone very well. I've done it through both online and phone. I used the one which I have the most opportunity to sit down. Also, the technicians they’ve sent out have been good.

I'm very pleased with TotalProtect's services and I appreciate having them as my backup. It's over the phone that I submit claims and I talk to a live person. And they're awesome because one day, I called and that afternoon, the guy was at my house. So it's really fast. I also really appreciate that because I really needed the fast service. It was for my washing machine, which was a Sears product. TotalProtect had given me the number to call the tech but I didn’t even get around to calling the tech. He was in the area so he said he was just gonna take the chance to stop by to see if I was home. I also have no problems with TotalProtect's contractors and the work that has been done. The quality of their work is good.

I had units in my home that are getting older, so I got a home warranty and I’ve been with TotalProtect for 3 years now. I submit claims with them, by phone. Submitting our recent claim was easy. There was someone scheduled to go out the next day and he had to come back with the new air conditioning unit. He was outstanding and so far, the work he did was very good.

I submitted a claim to TotalProtect and they lined me up with a vendor to come over and fix whatever I got wrong. They did it quickly and gave me a phone number. The experience with the technician was good. They replaced the garbage disposal and the quality of work was excellent. TotalProtect have always done a good job for me and people should go with them.

Some of my appliances were getting older and I wanted to save money when I have to call somebody for repair. I was looking for a home protection plan through the internet and I saw TotalProtect Home Warranty and I liked their price. Submitting a claim with TotalProtect has been really easy. I just go on their website and submit it, and I usually have someone to do the repair, within a day. There had been no issues and no recalls. I’ve recently had a plumber out and he did his work, and he was great. In addition, having a warranty for our property is very valuable. The plumbing called and where it would cost me over $3,000 only cost me $100. My experience with TotalProtect has been excellent.

I have been with HMS for about 12 years. The previous owner of the property that we occupy was with them and it was a transfer of warranty at that property. It was through the recommendation of the previous owner of the property. We've had a mixed bag of experiences with our claims with HMS. Some were very good tending to be excellent while some were very frustrating.

I've had home warranty for 10 years now. I bought it from Residential MD and they started out better than my previous warranty provider. But once the company changed over to Cross Country, things kinda changed. It used to be that when you'd have a problem, you'd call the number. Now, mostly everything that they wanna do, they want you to do online. And to make the initial claim, they really prefer you to do it online. Plus, if you'd call them on the phone, you'd have a problem getting through. After a while, somebody would pick up the phone but the people they'd send out wouldn't be as reputable of a company.

We've been with TotalProtect for about 17 years. I've submitted claims both over the phone and online with them. But I still prefer over the phone. Talking to their reps has always been very professional. Sometimes, it's a bit too long to get an appointment but our experiences with their technicians have been very good. They tell me what the issues are and what needs to be done. I was just on the phone with a friend of mine in Nashville who had some plumbing issues. He didn’t get a home warranty when he got his house and I referred TotalProtect Home Warranty to him.

I was researching different home warranties and I saw TotalProtect on a website. They seemed good and I’ve been with them since July. I submitted a claim once. I started to do it online but I wasn’t sure how it was gonna work. I tried calling and I had an issue with some of the phone numbers I’m trying to call to get information. They weren’t going through but then, I had another text with a different phone number. I got ahold of someone and then ended up submitting it online. It all worked out well. It was a rental property and the tenant said it was a dishwasher issue. It’s working fine and I didn’t hear any complaints. Anytime I talked to people or interacted with them online, everything was good and people should go ahead and give them a try.

HMS Home Warranty was part of the deal when I bought my house. The seller offered it as part of the deal in the house, then I kept renewing it. I have had our home covered by HMS for about 10 years now, but lately, I haven’t been as happy with them as I have been in the past. My most recent experience was outstanding, but the thing I don’t like at all is when I first had HMS, I would call the number and they would get somebody to talk to and explain the situation, and they would give me a provider and give me the phone number.

A family friend had a good experience with TotalProtect Home Warranty and I took his word and decided to go with the company. I filed a claim online and navigating their website was a simple. The first contractor was not able to meet my timeline though, so I called back and TotalProtect set up another one and they were able to meet it through. Dealing with the contractor was a straightforward deal. The service was efficient and stress-free. Having a warranty on my property provides peace of mind and so far, my experience with TotalProtect is good.

The first house that I bought had an HMS warranty on it and the second house that I bought also had an HMS warranty put on by the realtor, and I just continued with HMS. My experience with HMS Home Warranty is top-notch. I had a question about my air conditioning regarding what it would take to cover my air conditioning and the person whom I talked to was so informative. When I had to replace my air conditioning, instead of it costing me $5,000 or more, it only cost me $700, and it included all the exceptional things that had to be included that are not typically a part of what a person would think they will have to pay for replacing an air conditioning. I can only commend HMS as well as their employees on keeping me squared away with the things I need.

Our recent claim experience with TotalProtect has been very good. We submitted our claim over the phone and it was very easy. The techs came in and took care of the problem right away. However, they had to get parts. Thereafter, they notified us that the parts were in and asked us when was the soonest that they could get the parts in.

We already had a home warranty program but I didn’t like it. I had American Home Shield before and some of the people that they had come out weren’t very good. They also didn’t allow you to choose somebody else if you didn’t like the person who came out. TotalProtect is much better. Originally, when I called them, the vendor that I want wasn’t even on their list of vendors and now, they are. I called TotalProtect and they were always very nice about letting me choose another vendor. Submitting claims is very easy and simple. I go on the computer and put them in. They ask a few questions and then, it’s done.

I had a horrific experience with American Home Shield so I talked to a good friend of mine who's a real estate agent with Trademark. She said that I won't have that problem with HMS and I haven't had. So far, I had two claims with HMS. The first one, they recommended Air Control and I have been very happy with them. In fact, I literally changed my annual servicing contract to them. Then this last one was to service a Kenmore dishwasher that wasn't very old. HMS sent out Sears, which was perfect. I have been with HMS for three years and I am very pleased. I have recommended them.

HMS Home Warranty came with the purchase of my home and I have had my home covered by them for 10 years. In those years, I had two claims which I submitted over the phone. HMS has a very easy process. The claims rep who helped me was great and straightforward and my claims were handled quickly. The contractors came the next day and they had been fine.

I've had the Sears Home Warranty for a couple of years. In Mid March of 2019, Our garbage disposal stopped working. I called Cross Country Home Services to report the problem. After giving them the details, they said they would check on a vendor and would get back to me. After a couple of days they called me back and said they didn't have a company in my area and it might be 2 to 3 months before they might get someone out to our home. They said that I could get my own repair company to fix the disposal and just fill out some paperwork, send it in and they would pay me back, less the $100 deductible.

This is a company where you can go and get an insurance for your equipment inside the house. But service wise, you would take a lot of time. I am not 100% happy with it and I have been with them for almost 15 years now. I would like it if people are going to follow up and make sure that a claim is executed 100%. Normally, when you open a claim, you get a text with a claim number. But nobody calls me back to ask if it has been fully executed and says, "Let's close out." The claim is just a case number. If I open a claim and until the claim is fully executed, somebody should be keeping me posted. Whether it's done or not, somebody should be able to tell us the status. When they cannot fix something because it's outdated, if they can replace with a new one, in what timeframe we could expect the part or if something is backordered – whatever it is, they should be emailing it to us

We've had a couple of claims with CC. I truly don't remember the details of the first claim. But I remember it being a total pain between contacting and response time and fix it time. The process goes like this. We make a claim. Then CC finds a vendor (sometimes they don't have a vendor but it takes a while - maybe a day or longer for them to figure that out). The vendor makes an appointment, and they charge a deductible for the service call. The vendor then gives the details to CC and an approval process commences. Between the vendor 1st visit to the approval being made, it can take days. Meanwhile if you have to order parts, that's even longer. And if this is an AC unit, the 100 degree temp means that you need to send tenants to a hotel. And then the fix can take way longer because AC units are ordered through CC.

If you're thinking about getting one of these, don't bother. It's a scam. You'll pay them a bunch of money up front for the privilege of paying _more_ per incident in your deductible than what the service providers actually charge. As a bonus, when a major repair/replacement is required, they'll find a way to charge you for it. It's cheaper to just pay service providers yourself when something needs to be repaired or replaced.

The previous owners of my home had HMS Home Warranty. There were some repairs that needed to be done but the previous owners did not have the money to do it at closing. So they paid for the first year's warranty while we paid for the repairs and I just kept renewing the warranty. I call HMS whenever I submit a claim. Then they will give me an expected time on when a contractor will be out. It is anywhere from a few days to a couple of weeks. It depends on what appliance I have. While the workmanship performed by the contractors were overall good, it still depends on the contractor and the problem. I had an air conditioner claim last year and the contractor had to come back four times. But my experience with HMS has been good overall.

I have had service with TotalProtect for over 10 years. I’m totally satisfied with my experience when submitting to them a claim for service. I give them a call and the claims process is pretty simple. Their technicians have always been good. They are knowledgeable and friendly every time. I am satisfied with the work they performed.

I have known TotalProtect to be good as my neighbor used them. I have been using them for two years now and when I submitted a claim to them, it was fast and easy on the internet. Although, the only problem I had was when the contractors cancel, or when it takes them a long time to replaced the contractors. Nevertheless, I have not had any problem with the technicians overall.

HMS is not bad, but they're not the best either. My deductible, regardless of whatever the issue, is $100. The subcontractors, before they even do anything, want the deductible paid right then and there. Sometimes I feel that the work that was done wasn’t $100, but then maybe something else will be more than $100. Submitting a claim is easy, but I know that they sub out the work to whoever is in my area. And there are times when they may not get to me as soon as I may need them. In my experience, it generally takes about a week or so to get service.

Submitting a claim to TotalProtect was a very good experience and the process was excellent. There were no problems with the interactions with the technicians except for how long it took to get parts a couple of times.

Initially, I submit claims with TotalProtect by phone. The reps that I've spoken to on the phone are very pleasant and they've been timely and have solved my problems. Then the last couple of times, I've learned that submitting claims on the computer is working pretty fine. I like the personal interaction, but the computer has served me well. I've also been pleased with the technicians when they come. It's the nature of the things, but it always requires a minimum of two trips and a lot of times, it's three. I try to describe the situation as best as I can so that they can be prepared but because, generally, things are identical nowadays, they have to come and assess the situation first.

We've had real good luck with HMS Home Warranty and I've been trying to get some of my friends to consider it. They're kinda slow in coming around but maybe when they get a big expense, they're gonna think twice. With HMS, you would be prepared and you won't have to worry about spending $2,000 compared to $150. The technicians HMS has sent out for us have all been very polite too. They don’t leave a mess and they’re real good. I'm not one to go online so when I have a claim, I call and the reps are very polite. They also get me a vendor pretty quickly even though there's not a lot of vendors for certain things where I live. When I had a problem with my dryer, there were only two vendors that would work on dryers. But we were able to get somebody here and get the dryer fixed.

When I submit my claims to HMS, I call it in and their reps were usually right on it but it depends on what time of day. I get bad reps when I call in, but most of them were super nice. When my air went out a couple of summers ago and my heat went out this winter, their contractor came out after a day from the time I made a claim. He was amazing and I love him. I have requested him a second time because of that. Since getting the part in took forever, fixing the heater took all winter. Other than that, I'd tell everybody that considering a policy with HMS is the best thing that they can do.

I’ve been pleased with TotalProtect. Everything was real quick. However, there was a situation with my hot water heater and it took them almost two months before I had hot water and I was not happy with that. First, they had to order the hot water heater. Then nobody told me that I had to get the chimney inspected. Once the heater got in, then they were getting the chimney inspected because I did not know. Once that was inspected, then I had to set up another date for them to come back out to install the hot water heater. Then I was told that Washington Gas had to approve it before they could light it. That was a pain in my behind. They should have upfront what it all entails in installing a new hot water heater, instead of doing it when I asked what had to be done. Nevertheless, I have recommended TotalProtect to about 10 people even before this situation happened.

Every time my husband and I try to speak to someone about our furnace claim we are put on hold for 15-20 while the representative “looks” into it. After about 15-20 minutes, the calls drops. Today when we called, we specifically asked for the person to call back if that happens. We never got a callback. Her name was Lindsay. This has happened 3 times.

I have had a Home warranty with HMS for over 2 years. I received it when I first bought my house and have kept it till now. I will not be renewing with this company!!! Every summer my air conditioner has not been cooling my home. HMS sent several companies out and has only ok'd those companies to fill the Freon which does not solve the problem. I keep getting the run around from HMS. Obviously I have a leak, my Freon should not have to be filled multiple times a year. Each service technician has told me there is a leak and will see what HMS ok's them to do, then I don't hear from them. I call repeatedly and no one can help me and there is no manager/supervisors to talk with or email.

We got our HMS home warranty with the purchase of our home. Submitting claims with them over the phone has been easy and the professionalism of the representatives and the way that they helped us have been fine. The first time I called, it was more of a recording and I left a message. The contractors that HMS sent out to our home did a good job and everybody was courteous.

I was with 2-10 and I was disappointed with them. A friend told me about TotalProtect and I've been with them for several years. It’s been a good experience. Even though I waited a little bit long the last time I called for a claim, they’re much quicker than 2-10 and the reps were good as well as right on point. If they said the contractors are gonna be there the next day, they are there. I am very satisfied with TotalProtect right now.

Though I already had a home warranty before, I changed to TotalProtect since they offered more things. However, it's hard to them to find somebody for me and I've gotten up to almost two weeks before I get somebody to come to my home. Still, their service is pretty good. I like the attitude of their reps as they are trying to help me. I finally hooked up with a good plumber who would come to me. He would need to come a distance, but TotalProtect would pay him for the mileage of coming to me. Recently, my sink in the kitchen was leaking and the plumber who came was really friendly, courteous and professional. Overall, I'd recommend TotalProtect.

We wanted a company to cover some of the unexpected things that happen to us being a homeowner. I've had good experience submitting a claim to TotalProtect Home Warranty. I've submitted claims online and over the phone. But the latest time, I didn't have a good experience. I had an impression that I pay the contractor when they come, but I got charged online. Normally, I'm more proactive because I’d get the number, and a lot of times, I will call them before they even get the order. Sometimes TotalProtect gives me a contractor that's not even in our area, so I have to call and find somebody that’s actually in our area. Even so, I haven't had any problems. Normally, if there's something to be fixed, they do good work and do what they're supposed to do. Overall, I had a good experience with TotalProtect.

I've been with TotalProtect Home Warranty for a little over a year, but I have already canceled them. Originally, I got their little packet in the mail and I thought they might be a good thing to do. However, I didn't know that you had to be with them for a year. The packet said, "Cancel anytime," which was true, but if you did cancel anytime, they would still charge you up to a year, which was sneaky. Plus, I thought they would be more useful than they were. We ended up spending more a month overall than what was breaking down.

I’ve had a great experience with HMS so far. I closed the house in January and HMS was given to me as part of my closing package from the seller of the house. They picked it out so I guess they had a great experience with HMS as well. The second day that I moved into the house, our toilet in our master bathroom upstairs started leaking. Being a new homeowner and being short on cash because we just finished our closing, I contacted HMS and had no issues submitting my claim online. Towards the end, I was able to call someone to schedule the appointment. HMS did exactly what I expected and what I wanted. They got someone to come to my house, literally, that day to fix the toilet.

I got HMS Home Warranty with the house when I bought it for the first year and then I renewed every year after that. I usually make a telephone call to file a claim and then they hook us up with whoever is gonna come to fix the issue. They then make an appointment for us and the guy comes in. It’s a very user-friendly and easy process. One time, my ice maker broke and a Sears service repairman came out. He was courteous and he cleaned up after himself. He had to come twice because he had to order parts but he did a good job and he fixed the ice maker. It took one week all in all for him to fix the issue from when I submitted the claim. I’ve had an excellent experience with HMS. In fact, I have recommended them to several friends and several of them have purchased the product.

I've had Cross Country since I bought the house back in '02 and whenever give them a call they take care of it. I usually leave a message and they call me back in a few minutes or an hour. They have been satisfactory in helping me with issues that we had over all the years. We've had a new water heater and new disposal put in the house. But with the heat pump, Cross Country paid about 75% to 80% of it because there were certain things that they didn't cover like new ducting.

One of the reasons I got the home warranty is that I live in an old home and everything is about of the same age. I thought a couple of things were gonna go some time soon. I knew it and I had to get the warranty. I thought it would make me feel better and based on reviews, I chose TotalProtect. It looked like they had the best customer service and like they offered the most coverage per your monthly premiums.

Our seller bought us a home warranty from HMS and we've been with them for two years now. We file our claims online and HMS gives us all the available time slots in one place. It's convenient and easier than calling.

I’ve been with TotalProtect for a long time and my experience with them over the years has been fine. Each time I have had something to be done, they would do it, although, during the time when there were so many fires in California, I had the awful time trying to get someone to help me. It took several days and I didn’t understand it, except that I thought that they just didn’t have enough people to work with or to do the work with people. I called and it was a mess, but that was the only time that I really felt that I had a problem.

I've had the HMS warranty for six years now. Submitting a claim has been easy. I prefer doing it on the phone and the reps I worked with tried to be helpful. I've had good experiences with their contractors, but I also had the worst experiences on the planet with them. In fact, I’m having that now. My issue is with the hot tub spa on my back deck. It’s been worked on by five contractors and it's still not fixed. And HMS doesn’t have anybody right now to come out. This issue has been going on since December and I've been waiting for them to call and tell me they found a contractor who can work on it. I’ve been waiting for two weeks now.

Updated on 05/05/2019: I am giving two stars only because my washing machine was finally replaced with a comparable machine but the situation is still not resolved. First, I placed the claim for my old washing machine and it was serviced but not fixed. I placed a new claim for the my old washing machine because the spin cycle was longer functional. As I wrote in my original review, HMS online system completely lost my claim information. I was not able to speak with one individual and every time I called I was starting over at square one. Following the review I was finally assigned a case manager and with her help was provided a comparable replacement for my washer.

The only problem I had was when I was getting the air conditioner repaired last summer. I was not really pleased with the time frame that it took to get the parts in for the AC. I was told that if the temperature was below a certain degree, they would rush the product, and that was not done. It took over three weeks to get my AC fixed when it should have only taken a few days. I had problems getting the information that I needed, and that experience with the air conditioner was a bad one. Nevertheless, I’ve used TotalProtect three or four times, and my overall experience with them has been fine.

My experience with TotalProtect Home Warranty which I've had for more than five years now has been good. Every time I had a problem, it has been taken care of. Everybody that has come through them has been very professional and they did their job right. I had a guy come over and did the heater, but after a while, I was hearing some noise. I called in and TotalProtect sent somebody else to come and check it. He came and he looked at it, and he was very professional.

When I bought the house, a warranty from HMS came with it. I continued it because it's cheaper for me to pay 50 bucks a month and have somebody come out once a year if I have a problem and pay 100 bucks than it is to pay the full repair. When I first started submitting my claim, it was great because you talk to a live person. But the last time I called when I had a plumbing line back up, it was a recording service. When I called the warranty number, it just said to enter my information, and the address, so the account could be pulled up and asked me what issue I was having. It then sent me over to, "These are the people that are gonna fix it. Here's the company name." I could understand the phone number, but the company name, I couldn't. I played the message back nine times to see if I could hear what the name of the company was.

I stick with TotalProtect because you never know what's gonna happen. When I submitted my claim the first time, the contractor came out. The first guy who came did adjustments and then, the unit didn’t work that same day after he left. So, I called TotalProtect back and they sent someone else out. The contractor checked the unit and said it was not good, but he put a temporary board on there. Also, I heard him say that he ordered a board. Almost two months went by and I figured maybe they had a hard time ordering it. I called up TotalProtect, and because they knoe what happened to the new system that they were supposed to give me, the manager got on it right away. They got the technician back out and he put a whole new system there, and I was happy with it. It was the first time I ever had to deal with anything like that and the technician was awesome. He explained everything to me and what he was doing. He was good.

I've had TotalProtect for six months now. I went with them since I was having problems with the previous company that I had. I only had to call TotalProtect a couple of times and what I called for was satisfied. However, with my recent call with them, the person that I spoke with was not good. I didn’t have heat at that time and it was still cold. He told me that he couldn’t find anybody for me. I would have to wait. I told him that it was cold here and that I'm disabled, so I needed to have heat. He then gave me a person to call, but he gave me somebody that he knew was not available. I called the person the rep gave me on a Monday, but they couldn't have anybody out here until Thursday. He told me to wait and that he would get somebody. When a lady from TotalProtect called me back, she also said that they don’t have anybody for me. But that woman turned out to be very good. She was able to find somebody for me.

Bank of America recommended TotalProtect and for the past five years, everything has been great. I’ve submitted claims using the telephone as well as via the internet. Mostly, I prefer the internet and if I wanna get a status, I can log on onsite and see exactly what’s going on. But sometimes, some of the dropdown menu is kinda vague. Still, everything that we have applied for and put in tickets on have been positive. Whoever has come out for replacements or maintenance have been very good technicians. I haven't had any issues with their professionalism and quality of work. Plus, the customer service has been great. They've been timely. If they need to order a part, they let you know and they get back with you. It has been good.

I requested a home warranty when I closed on my house. The seller paid for HMS home warranty for the first year then I continued the service for another year because I was so pleased with them, their response, their quality of work, their timeliness and their professionalism. I've had three claims since I've owned my house. One was a dishwasher and the other two were drains, and it's insanely easy to file a claim. I just go through the website and click the boxes that apply to what's going on. Thus far, all is well with HMS. I couldn't be happier with them and I will most likely continue the service. They do exactly what I need them to do in the time frame I expect them to do it. The service people that they’ve selected to help me with my home are also everything I hoped they would be. The technician who came most recently was quick and thorough. She did exactly what I needed her to do in a timely fashion.

When we didn't know how to bleed the radiator, we had to submit a claim with HMS for it so somebody would come out and show us. Navigating their website was very easy. The contractor was from Shopko and he was very helpful. He made sure that every single radiator was working. He explained some random facts about the boiler that we had, and what we should look into. The experience was very quick and the warranty is worth it in the long run.

I liked the convenience that I already had the warranty. When I bought the house, the warranty was included with the mortgage and I've renewed it since then. The claim process is also easy. I submit claims online and the service is extremely user-friendly. The problem is the people who are supposed to come out for the repairs. A lot of them don’t answer the phone or return the call. But I think it's also because of where I live. I live out in the middle of nowhere so it's kinda hard to get someone to come out. But the last one I had was actually texting me the whole time so he was great. And when the technicians actually come in, they're very professional and excellent. I like their work also.

On 3/2/2019 reported noise heat pump. Tech showed up and said it was fan motor. 3/21/19 tech shows up to repair. Turns out new motor bad out of box and old motor too bad to put back in. Now I have no heat pump at all. As of 4/8/2019 HMS still cannot tell me when part will be here. Just talked to AC repair company. Was told HMS sent 2 new fan blades but no fan. When they called HMS, they were told no new fan motor until all previous part were sent back to them. That was 4/3/2019. What a joke!!!

Submitting claims with HMS Home Warranty has been easy. Plus, the claims reps had been able to answer all my questions. HMS has been pretty good. We've had a main water valve that had to be replaced. It was a major repair that was covered by the warranty. We've also had an emergency pressure valve on the hot water heater replaced. It was leaking and was an expensive thing covered by the warranty. I am pleased with the service.

I’ve been with TotalProtect for several years. I’ve been able to file claims when I needed to, and they’ve been timely in their response. The contractors that have been sent out were good, and they would get the job done usually in a reasonable time frame. The only thing that I would criticize is TotalProtect's online claim submission system that never seems to work right. I’ve tried it twice for two different claims over the last couple of years, and both times, I had to call. Nevertheless, the reps have been friendly and personable, and I've had no problems with them.

I’ve been with HMS Home Warranty for almost six years now and I like the way they work. They take good care of the customer. When I submitted claims to them, I did it pretty much online. It was perfect doing it online because I didn’t need to waste so much time waiting on the phone in calling and talking to someone. I placed my claim and HMS took care of it right away and sent me the claim number. Some of the contractors that HMA has sent out sucked and don’t deserve to work for them. I reported them to HMS because I faced some challenges with them. But most of the contractors were great and responsible. They took good care of the appliance and got the job done without issue. One of the best contractors that HMS has is Sears. Overall, HMS is a great company with great warranties. I will always recommend them and I have recommended them to a few of my friends.

My mom told me about TotalProtect and I'll be with them for three years this year. Everything has been great and I haven’t had any problems. I made a claim for my furnace and someone was here within two days. The furnace was fixed that day and everything was fine.

I left the home warranty company I was with and was looking for someone else. When I Googled, I found TotalProtect and I called and made an inquiry. I liked their coverage for my home warranty for the price and the deductible amount. Whenever I have to submit a claim, it has always been pleasant. I have the option of submitting the claim online and I always get a confirmation number along with whoever will be servicing my home and contact information for those people as well. I also have the option to call TotalProtect directly to have them set up the claim, and I still get a confirmation email along with who the service provider will be. It is a very thorough and very easy process.

TotalProtect is what we have been with always and I have had them for 13 years. Any time that I called them, I have had no problem. I stayed with them because of their service. In fact, when we refinanced the house, it came with a bill of $248 that I had to pay. I called TotalProtect and they told me that they could do nothing and that I have to pay it twice a year. I asked why as I have been always paying every month. So, I told them that if that was gonna happen, I’m gonna look for another company. I started looking and then I called back. The gentleman told me that they will let me pay every month and it is gonna be deducted from my checking account so I stayed with them.

HMS came with the house I bought over three years ago. It was fairly simple making a claim with them other than one time I was having a problem with the water heater. I live in an out-of-the-place area. The city I live in doesn’t have a lot of companies to service the warranty needs, so it's either waiting on someone to come from an hour away or more to they just won’t do it. Another thing is the price of HMS keeps going up. I don’t understand that. It seems like it started at 30 something dollars and it’s up to almost $50 a month now. Other than those, HMS is great.

I first saw TotalProtect through my credit card union's website. I started reading about it and it seemed like it was pretty decent. I've had it for four years now and submitting claims over the phone is very easy. When the refrigerator broke down though, it took me three months to get a new fridge. It was a mix of TotalProtect and the contractor. They couldn't get anything settled. But the only thing I didn’t like was when the refrigerator was delivered, the people were gonna leave it out on my front lawn instead of bringing it in the house. They said they were not paid to deliver it inside the house, only to deliver it to the house. But I was able to have them do it and after that, we've had no problems at all. I've actually even recommended TotalProtect to a lot of people.

I purchased HMS Home Warranty the first time in 1995 and I have had them ever since in different areas of the United States. Our recent claim to them was for the stove and the heater which were at the same time. HMS sent out Sears to repair our stove. The oven wasn’t working and the part that went out was no longer available so it took almost a month to get my stove fixed. What was really sad was that the stove is not that old, but the part wasn’t available. So, they had to come back, take the part off and then ship it out and have it repaired. It worked fine though. The repairman was Jo-jo and he was absolutely wonderful and the greatest person that Sears’s could have sent out. He was caring about the wooden floors and about making sure he didn’t make a mess anywhere. It was a 5-star experience all the way through.

I usually call TotalProtect to submit my claims and I like to be able to talk to somebody. I don’t have much luck online when doing claims as I am an older guy and old-fashioned. Everybody at TotalProtect has been really good although there was a lot of confusion sometimes. The last deal got a little complicated and sometimes, it’s like the left-hand doesn’t know what the right hand is doing on the claims. Like for example when a guy came one time to do the dishwasher, he ordered the parts and when he was gonna fix it, the next thing I knew, I’ve got a dishwasher on the front porch. I called the guy and he said that he got the parts and he did not understand what was going on.

HMS was the first home warranty company I was with and I liked their service. Recently, I had to call to file a claim because my garbage disposal was leaking water and I had a lot of water underneath my sink. The contractor that came out was nice. The garbage disposal was replaced and it didn't take long at all.

Normally, when I file claims online with TotalProtect Home Warranty, it used to take about 10 days for a contractor to come. But then the last time I filed, I had a contractor out in two. Also, the contractor that came out a couple of times last year was terrible but the last two they sent out were really good. They knew what they were doing. They did what they said they were gonna do and returned my calls when I had questions. The other contractors wouldn't even return my call and I could never get ahold of them. They wouldn't show up when they're supposed to. Still, the last two did and their quality of work is very good.

I wanted to have a warranty for the new home I bought to cover miscellaneous things that will be broken in it. I submit a claim with HMS and somebody's on top of it. Everybody's been great. I pick my time, and they come with a lot of time frames. The contractors are really professional. They did what they needed to do and explained what they did. They do great work. HMS is the best company to go with.

Having warranty on my property is very valuable to offset the expenses should something break down. I pay $75 as opposed to paying about $150, so it helps me. I got TotalProtect Home Warranty through my bank and they offered a good rate. Submitting a claim through TotalProtect is a good experience and I'm usually told that I would hear from the contractors within 24 hours. I, usually, have to call the contractor though. Also, I’ve had had some bad interactions with some of the contractors. A lot of them are startup companies and sometimes when they come out, they don’t always do the best job.

A neighbor had told us that they had good luck with TotalProtect Home Warranty and we decided to try to it and so far, they've been good to us when we needed them. I usually submit my claims over the phone and it has been easy. I've used TotalProtect twice and both times, the people that they've sent came out right away. They were very friendly and knowledgeable too. They got the job done, especially the last one. I had my dryer went out and it was the board and the tech fixed it, so I didn’t have to wait two weeks without a dryer.

The claims reps of HMS were very helpful. I expect the contractors to come within 24 hours and I've had a good experience with the quality of the work performed. But the problem with my first claim, which was submitted back in November, wasn't fixed until January. The same thing ended up happening again. HMS got me a gentleman that was here in Centerville. He fixed it within five days, including ordering the part. The end result was some moisture switch in the plate. I tried communicating with him but he never called back. The day he came to fix it, he had another client that was in the area. When he finally came, the fix was less than five minutes, and I was put back to the end of the day versus getting mine fixed and him staying at that other place for five hours. Other than that, HMS has great customer service. They were quick to handle my claim and I'm very satisfied.

We paid a $100 deductible for a water issue and the contractor through HMS said they were ordering a sink. But they never got back. So we're getting around to it again this year. We filed another claim and when the guy came out, he had to install a new sink because HMS doesn't have that covered under our warranty. He was very thorough though, and since the repair, the water is working effectively and efficiently now. But the rates of HMS went up and nothing has changed as far as HMS providing any more services. If the rates don't go down, I'm considering going to another company for next year.

My brother has had TotalProtect for a while. He had that while we lived in North Carolina and we're here in Texas now. We brought it with us. It’s easy to do the claims online. If I'm at the computer, I'll just put in what I need. If not, I'll pick up the cell phone and call them. Some of the reps were nice when I spoke with them but some of them were not sure of what’s going on.

TotalProtect’s claim process is okay although sometimes, it is really hard to get their people to answer the phone. Once that's fine, the claim gets through with no problems. I had wonderful interactions with their claims rep and the guy just took care of the business. However, there was a little concern because we live out in Southport and we do not have anybody out here to provide service. It took three weeks to get a contractor sometimes. Still, there was a way that they found somebody. Their quality of work was perfect and wonderful. I have told people to use TotalProtect.

Navigating HMS's online claims process has been pretty easy. For the most part, their reps handle our situation well when we call them and are able to get a tech out to us in a timeframe that is okay. However, for our last service, I was not happy at all. The techs came for one thing but messed up another. Now, I have to buy a new dryer for myself. I talked to HMS and they told me to try to contact the service company. But then, trying to get through to the service company is crazy and they didn't do anything. Despite this, we've renewed with AHS and have been going with them for six years.

We used this company for a while. In the past their service was decent. However recent experience is beyond ridiculous. Our refrigerator got broken 5 weeks ago. We went through a number of “appointments” which were completely phony - no one ever showed up. All attempts to resolve the matter have failed - they keep giving you new “appointments” without actual service done. I already filed a complaint with Better Business Buerau, and if that fails planning to go through small claims court.

It’s important to have additional warranty coverage on the home and the systems in the home. The previous homeowner had HMS and we rolled it over in the sale. We’ve been protected for two years and submitting the claims have been good. The first claim went very well but for the second claim which was for an electrical issue, the service provider selected for that claim was 75 miles away, which was an hour and a half ride. So, I sent a message to HMS alerting them that this particular electrician was not the appropriate vendor. Even the vendor said they couldn't come out for 7 to 10 days. I cancelled that claim and I resolved the matter myself.

I hate that when I submit a claim through HMS Home Warranty I talk to a machine. I don’t get to talk to a person until I contact the contractor. When I don't talk to a person, I don't get very much information and I don't know what's going on. But other than that, my experience with their contractor was very good. Their professionalism was excellent.

I called to submit a claim with TotalProtect, and my husband had some problems with the plumber that was sent. They were very rude and disrespectful. But as far as my washer, I didn’t like that they didn’t order enough parts that they needed and they had to come back twice. The part that they thought they needed came in, but they needed another part. So whoever diagnosed the problem did not diagnose it correctly. We had to wait again so they could order the other part before they could come back out. There were two weeks in between before they came back and did it and finally finished it. That was the first time I submitted a claim with TotalProtect, and it wasn’t too bad.

I’ve had TotalProtect for about 12 years now and I like their consistency. When I have something that needs to be fixed, they make sure that they have someone out here within a timely manner. Plus, their workers are very professional. If the issue doesn’t get solved, they always go back and explain why it’s not being solved. Also, submitting a claim through TotalProtect is pretty easy to do. Everybody should get TotalProtect Home Warranty.

TotalProtect Home Warranty has a good coverage for the cost. However, submitting a claim to them one time was difficult because they couldn't find somebody to do the work in my area. It took a while because there was essentially no local provider for what I needed but still their staff did a great job of going out of their way and getting that set up. They contacted somebody else and got it scheduled. The tech who came knew what he was doing and he was able to repair the problem without replacing anything.

My dishwasher needed to be repaired, and I went online and reported it. TotalProtect sent information about who to call and how to make arrangements for repair, and I did all that. I had very good interactions with the contractor, and I wanna commend him because he was tenacious. The repair was kind of difficult because it was a Bosch and he had to get the instructions out, but he took his time and I'm glad he did. He tried to fix it and thought that he had and left it, but it wasn't fixed. Then he had to order some parts, and it took about two weeks after that to get the parts in. But once the parts came in, the contractor came back out, and although it took about four hours for him to be able to fix that, he stayed with it. He did a good job.

We’ve had the TotalProtect home warranty for quite a few years and we’re happy with them. We would stay with them. We do claims on the phone most of the time and we’re very satisfied with the customer service and the service that we get. Within two or three days, a service person would come out and the ones that TotalProtect have given us in the past have always been quite satisfactory. If not, we would let TotalProtect know. Otherwise, we would request that same person to come back.

HMS Home Warranty has a better coverage than everyone else. Their claims submission process was excellent and they were very thorough. Everything was very detail-oriented and laid out in a very basic format that everybody can understand. The techs who came to our home were very understanding and friendly. I've recommended HMS numerous times.

We had American Home Shield in a previous place and we were not happy with it. Submitting a claim to TotalProtect was not great but it was okay and it was a lot better than AHS. I had my air conditioner done with TotalProtect and they eventually replaced it. However, I spent a month without air conditioning in the heat of the summer. Once they determined that it was not worth replacing anymore, it took awhile for the company to react. I had to get past the frontline and get the supervisors to get the job done.

HMS was a gift from the previous owners and we decided to continue with it because it was such a good deal. We would usually call HMS when submitting a claim and their claims reps were awesome. Since we live in such a rural area and there was not a lot of companies that would come here, the HMS rep would give us the information about the contractor and would let us contact them. The contractors would get here within two days and the interactions I had with them were awesome. The quality of their work was perfect and they were phenomenal. Going with HMS is the route to go. It was the smartest move I made.

We've been with HMS Home Warranty for three years now, going on four when we renew and our experiences with them have been very good. I submit my claims online, but then there are times when it doesn't quite state the problem. Because of that, sometimes I'd call and their representatives have always been helpful. Then, the contractors that they've sent out to my house have always been very good. They explain the problem, tell you what they're doing and why. I’m in science, so I like to know all those things, and they tell me everything.

Before I moved into my place, my landlady told me that if I had anything broken, I should call HMS Home Warranty. One time, I had a problem with my garbage disposal and with my toilet. My toilet wasn't flushing and the garbage disposal just wasn’t working at all. I submitted a claim online and it was really easy. Though I did two separate claims 'cause I couldn't figure out how to do it in one, it was only one deductible. It took two days for them to send someone out. Still, the contractor told me what his availability was. He initially said he was gonna come on a Sunday but then I told them to put it off as I wanted to sleep in. The plumber they sent me came with his son and they were very good. My daughter drove them nuts but they were awesome even though she was very inquisitive. They got the job done and they were awesome. Overall, I had a really good experience.

It’s hard to get people to come out to repair appliances and a home warranty helps in finding good people to come out. It’s something to protect me. I liked the price and the reviews that TotalProtect Home Warranty had online, so I chose them. My experience in submitting a claim through them has been good. Usually, I call in and talk to the claims reps and I've always had good interactions with them. I have had issues with the contractors though.

I’m going into my third year with TotalProtect Home Warranty and so far, my experience has been okay. When they can’t repair what I need to be repaired though, they then will replace it and the option that they select is GE. Majority of my appliances are Kenmore and I like to stay with the brand that I have but in order to do that, I have to wait 30 days to get the money from TotalProtect to go buy the one I want. I will have to wait a whole month without being able to either use my cooktop or my washing machine. But other than that, everything else is fine. TotalProtect has been really helpful. I usually call their 1-800 number to file a claim and in my last request, while the rep was giving me the confirmation number, the company that was assigned to the project was calling me on my other phone. The contractor was telling me that he could be here in 15 minutes. I couldn’t believe it!

Once, my ice maker broke and TotalProtect Home Warranty had a new one put in. That unit, however, started leaking. It works but I have water going downstairs, and I can't have that. I called TotalProtect to complain about it but they told me that that was not part of the problem. I didn't like that. I also didn't like the girl I dealt with. She was nasty. I asked for her name but she told me that she didn't have to give me her name. But aside from that whole claim, I would recommend TotalProtect. It's good to protect your home and your appliances. The most recent claim I had was for my oven and I had no issues with it.

TotalProtect Home Warranty's price has gone up three times. It started out at $85, then it went to $100. Now, it has gone up to $125. Despite this, I've stayed with them. If I call them, they'll get me somebody right away. We've had claims for our heater, air conditioner, washer and fan and I have had excellent service on all of them. On the washer deal, they were excellent. That poor man stayed here for over an hour trying to find a problem but couldn't find it and then he left. Then when the problem started again, he came right out the next day and fixed it.

I prefer to submit claims with HMS Home Warranty online. It's easy. I did that one time and it was very simple then we just paid the deductible when the service person came. It took about a week for him to come out though. We would've preferred it sooner because our dishwasher had overflown and it really stunk. But it wasn’t terrible and we're really pleased with the service person. He was very good. He knew exactly what the problem was. So it was easy for him to fix. It was very nice. Now, it doesn’t leak anymore.

TotalProtect Home Warranty has excellent service. We submitted our claim and it was very easy. I was impressed because I wasn't even put on hold except for once for maybe a minute. Instead, I talked to a representative right away. We have scheduled someone to come out and he was here within three days. I had a meeting that day, so I rescheduled it for a week later. I took time off work. Then I was informed 30 minutes prior to coming. The tech had the parts needed in the car and fixed my washer and dryer machines.

My experience with HMS has been smooth. We wanted to make sure that in case something breaks or is not working, we have a good warranty company that will satisfy our needs, and so far, everything has been prompt with HMS. I had an issue one time when I was trying to do a claim through the voice system and it was trying to connect with the rep. But other than that, the experience has been good. I always call in to make a claim and the representatives are pretty good. They ask a lot of good questions to pinpoint exactly what I need. The contractor also usually comes out within the timeframe that's given, which is 48 hours. Everyone we've had has been great too. We haven't had any recurring issues with anything and if we have, it's because of the appliance that we have are old. But as far as them fixing the issue, it's been good.

It's trouble-free to file a claim over the phone with Cross Country Home. They gave me a number for that preferred service, and I called and they took care of everything else. The contractor was really nice. He arrived when he said he would arrive, and he did the job and no problems. I've had a couple of claims through them, and it's always been handled efficiently. I've had no reason to go anywhere else. I'm 100% happy with them.

The latch on my microwave broke, which was causing the microwave to not operate unless it was held shut. Soon the latch became so messed up that the entire door was sticking shut. Upon trying to open the door which was completely jammed shut DUE TO the broken latch (which is a covered item per my contract), the entire door came off of my microwave and shattered. I submitted a claim and without ANY follow-up questions, HMS sent someone to my house. I paid a $100 deductible and a day later, HMS told me this was not covered with zero explanation.

I originally had Sears as my home warranty provider for 3 properties I own. When Sears went thru financial difficulty the service was transferred to Cross Country. I placed a claim regarding a dishwasher in January 2019. They sent a firm called Always Affordable Appliance repair who, a week after the claim was made, came out and said it was the pump. It took 3 weeks to get a pump and when they came out to install it, said it's not the pump but some lines and there is mold. They called for a replacement.

I've been with TotalProtect for a while. I had an issue where I needed a refrigerator, and the warranty on it was putting me through some changes where I had to do this and this. I ended up making payment and helping pay for it which I don’t think was fair. I kept calling them and a young lady rep took over. She really assisted me and didn’t stop until I got my problems solved. She went out of her way and got me my refrigerator, so she was the one that made me stay with TotalProtect. She talked to different supervisors and whoever she got to who she needed to get to. But what they wanted to give me wasn’t gonna cut it, and I had to pay something. I haven't dealt with a French door refrigerator, and this time I had to get to the little ones that go way back in the days. I had nothing like it and that got worked on the setback. The refrigerator was from three years at the most.

I had TotalProtect Home Warranty for a while, but then I didn’t have the money to make the payment, so I let them go. Then, I picked them back up. I had a freezer that decided to stop running and I lost all my foods, so we had to do without some food for a few days. I called TotalProtect out and they were very nice about coming in and fixing it and getting everything working right. It was a few days before the contractors could come due to the weekend and the holidays, but they managed to get here. I would recommend TotalProtect.

Our dryer wasn't heating and I submitted my claim with TotalProtect online. It was easy, and I didn't have to sit and wait on hold to talk to somebody. The dryer stopped working on a Saturday so they couldn't get anybody. But when the contractor came out, he was here as early as he could and fixed the dryer in 15 minutes. We also had a claim for a dishwasher. And TotalProtect sent the same people out, and it was another 20-minute fix. We haven't had any issues.

The TotalProtect Home Warranty claim process was easy. It was done online. Then, a tech came out quickly and he did quality work. It was very good service. He communicated what was wrong and what needed to be done. He had to order a part and he needed to come back. The second appointment was scheduled and he was here on time.

HMS came with the house when we bought it in 2016 and then decided to keep it because we have a septic tank. I've worked with them twice. It had been easy and less stressful than dealing with the issue myself. Submitting claims with them has been very easy. I've done it both over the phone and online. The website is very user-friendly. They give me a timeframe of when the person would come, which is usually within 24 hours. Plus, they do a lot of follow-up calls.

When I have a problem and call TotalProtect to speak with someone, I could never get someone in the phone. But I made a claim with TotalProtect for my air conditioner and my experience was good. The contractor didn’t take long to fix it.

I purchased my home this end of May and I had it in my contract that my seller needed to provide me with HMS Home Warranty. The first time I had a claim with them, the plumber couldn't do it so I ended up calling Silverline warranty, and they covered it free of charge. HMS set me up with a contractor who was trash the second time I used them. The contractor rescheduled three times and they would text me at 10 PM on a Sunday. It was awful. When I called them, it took forever to get ahold of a human. HMS sent out a different company and they were awesome. On the day my dryer was fixed, my washer broke. So, they sent out the good appliance repair people, and it was done within a week. The reps were on time and they did exactly what they said they were gonna do.

When my heat pump went out, I called HMS and told them what was wrong. They connected me with a local HVAC in my area and stayed out of it until it was done. The contractor was a super nice guy and answered all my calls. He was out the next day to look at it, but he said the parts were not in stock so the repair took an extra week. But he was able to hook up my system so I got some heat. I've been with HMS since November and I'll continue to keep them with my rental property and my primary residence.

I was with American Home Shield and their customer service was bad. I went online and put in the top home warranty plans, and TotalProtect was one of the top 10. I would recommend them. This was my first claim with them and they worked out well. I didn't have any problems. The technician came out and fixed my dryer. He was very knowledgeable and very friendly. Since he made the repairs, there have been no more problems and everything has been working good. I'm satisfied with TotalProtect. The deductible wasn't so high but I checked a lot of other companies and TotalProtect is at 125 and the basic going rate is between 50 and 75. I'm already with TotalProtect so I gotta stay at least a year.

I’ve been with HMS since September last year and overall, it is a good company although it takes so long for them to respond to a claim.

Use them twice for plumbing issues. Both times got a claim number and contact number to plumbing company. No one ever came to fix my problems ended up calling a local plumber anyway.When you have a bad plumbing issue a leak or major blockage you need to know when help is coming.Had sewer backing up in toilets and bathtub.Had a plumping issue with the bathtub and shower every time we take a bath or shower water leaks on the floor.Save your money up and quit giving away this company is no good.

Buyers BEWARE! 15 months and counting, the check for a furnace replacement has yet to be received. I paid my monthly premiums for over 2 years. I filed a furnace claim, had to hire an outside vendor, fully approved by total protect and 15 mo later all I hear is the check is being mailed. It's for $1291.00. This company is a fraud. They DO NOT PAY CLAIMS! I repeat, they do NOT PAY CLAIMS! I've carried home warranties for the past 10 years and never ONCE had this issue with any other company. BEWARE! DO NOT RECOMMEND!

Where to begin, I been with CCHS since 2008 and recently since 2017 I upgraded my plan. But, here is the problem. I have made four claims or so, my washing machine and garage door opener which were repaired promptly. The problem began when I begin making claims for my ac unit which I've had since the house was built in 2003.

We have been pleased with TotalProtect's service. The contractors that we had come over did very well, and it worked to our advantage. We submitted a claim for a leaky shower head recently. The claims process is very simple. I usually find it easier to call and speak with someone, and the reps on the phone have always been very good and helpful. The contractor came and fixed it immediately, and we never had any more problems with it. The people that came out were as nice as they could be. They came twice, for another thing last year. We always ask for them when we call because they were so good, and I would like to tell them to keep up the good work. TotalProtect worked for us, and if my friends trust my judgment and also use TotalProtect, they will really enjoy having that peace of mind.

Over the last 10 years, my experience with TotalProtect has been good. I was with American at first but TotalProtect has more coverage. I usually call to submit claims and the reps have been great. All their technicians have been very professional and great too. But there was a company that I called to fix my heating panel and after I paid them the $100, they said that they don’t do that. Then, I was told what I really needed. I felt I was ripped off. I had explained what the problem was, but they still sent someone out here, even though they already knew that they didn't do that.

We’ve had several different claims with TotalProtect and I may be overusing it, but they have really helped us out quite a bit. Some people are afraid to use such companies ‘cause you get cancelled or your rates go up. But it has not happened with TotalProtect. The bulk of my claims with them are called in because it was quicker. But I’ve done it through the website once. Their reps are really good. The only complaint I have about these companies in general is that they have service providers that are on their network. So if I have a plumbing problem and call TotalPtotect, I can’t get my own plumber. They’re gonna assign it to somebody in their network. We’ve had once or twice where something’s going on and the provider can’t get out in a timely fashion. It depends on what the situation is. We know somebody who’s a plumber that we’ve dealt with in the past and it would really be nice to give them the business.

I used American Home Shield for five years and I had a very bad experience with them. So, I canceled my warranty with them and went with TotalProtect Home Warranty. I’ve had TotalProtect for eight months now and it has been a pleasant experience. I've had a claim with them for the refrigerator and they did excellently. The response was fast and the technician was very professional.

My HMS warranty came as part of the package with the purchase of my townhouse. Everything was fine with my experience in submitting claims. I did this online and their website was easy to navigate. Also, the contractors that I've I worked with were very good. But the price of the warranty went up and I wish its renewal was more in line with what it originally cost. Still, I would recommend HMS. As a matter of fact, I have already renewed with them for the upcoming year.

HMS sent somebody out to take care of my furnace when it wasn’t working and the contractor did a great job. He was very professional and knowledgeable, and he did the job right where he didn’t have to come back and do it again. I had a problem with one part though and, on the edge of winter, I had to wait for five days to get a replacement. That was a problem. But other than that, my experience was fantastic and I'm happy with the experience.

On the 23rd of January, my furnace went out. I filed a claim with TotalProtect Home Warranty and I didn't get one up until this April. The first time a tech came out, he told me that I had to give him $120. Then, he came out again and I had to pay him another $125. Then, another guy came out and said something to the fact that I needed some kind of board and I had to pay him $120. The first guy that came out ended up doing the job. About three weeks ago, TotalProtect approved for me to have a furnace but it was hell. TotalProtect wouldn't approve it at first, so I kept calling and kept calling. I talked to TotalProtect at least 20 times before I got anything done. I got a utility bill right now of $800 because I was using space heaters. The furnace is now already installed and TotalProtect paid for it but I had to pay $975 out of pocket. I was told that it was for the California modifications and codes.

I’m a real estate agent and I’ve been working with HMS Home Warranty since 2014. I also use them for my own personal home and they do a great job. If I ever have a problem both in the real estate or personally with a contractor, they were very quick. Amy, the CS rep, is really great about reaching back out quickly and making sure there is a fair deal for both parties. That kind of mutual correction of things is great. HMS has a low deductible. I have the $50 deductible myself on my own home. I enjoy that because that’s a lot easier when an emergency happens.

When I submit a claim to HMS, I do it over the phone and they normally send a technician out the next day. My interactions with their reps have been fine too. There is one claim where I paid $120 for doing something though, and it is popping back up again that fast. So I will be calling HMS back.

I’ve had Cross Country for 20 years and my experience has been very good. Their coverage is good too. To submit claims during the day, I call in. However, if it is after hours, I go online. The website navigation is very simple. And when I call in, the reps are usually good. And during my latest claim, the rep was excellent. The technicians they've sent out have been top-notch. They were knowledgeable and did the job in a precise time.

I will definitely be cancelling my account with Total Protect and going with a Better Business Bureau company that has a verified better company rating, after I finally get the refrigerator fixed.

I have been with TotalProtect Home Warranty for 10 plus years. Recently, I had a furnace replaced and my experience was good. I called it in, I got somebody on it and they responded that night. At that time, we were already freezing cold for three days and we had a cold front coming in, so it would have been horrible. We would’ve been totally out, but I was prepared to go to a hotel. I know TotalProtect would reimburse for a hotel, so if need be, we could’ve gone there. But the tech came a few hours later, they arrived and diagnosed it. But they couldn’t repair it that night, so I was contacted in the morning and told that because of the equipment that needed to be replaced, they recommended a full furnace replacement.

I had to process a claim with HMS Home Warranty. It is the warranty the seller of my home provided during closing. The actual repairman told me that I had extra fees because HMS doesn't cover the cost of "Modifications" on my copper, gas line, flue, or even the disposal of the old water heater. They heaped the costs on me giving me a nice $540 bill. They keep citing the terms and conditions of their policy. Ultimately, it just sucks. I'm not understanding why I am covering the cost of labor/installation/disposal... So basically, HMS just paid for a water heater, and I had no choice in the brand. The repairman told me that I was required to use what HMS dictated. Thanks. This coverage is up in 2 months. I will be using a different company for my new Home Warranty.

I really appreciate HMS Home Warranty because when I dishwasher broke down, they helped me. The warranty is also really financially reasonable. I've recommended them to several people and I have also renewed three times. There is security. Plus I like how they treat me when I call customer service. I would rather deal with Americans though. Sometimes when I call certain numbers, I get foreign people who don’t understand what I'm saying. I also don’t understand what they're saying and the communication is very difficult. But when I call other numbers, I get Americans on the phone and we understand what each other is saying.

I went with TotalProtect instead of the other companies and I'm very satisfied with my decision. They seemed to have a better plan for me. They are very good in getting whichever company I might need. The last issue I had was when a company that they had secured never contacted me. When I called TotalProtect back, they got another company right away that came right out to service my home. Their reps were very responsive and friendly.

Everything has been very good with TotalProtect. They have helped me out of a couple of jams. So I'm content with the service. I had a problem with a burner on my stove one time though, and they couldn't fix it. Evidently, the burner was welded onto something from the heat that was generated and the serviceman told me that there were no parts for it anymore. But it was not really TotalProtect's fault. It was the fault of the serviceman. Anyway, I'm happy with the warranty and I'm gonna continue with it. Most recently, I needed a hot water heater and TotalProtect was very quick to take care of everything for me. I was very pleased. Overall, I'm happy with TotalProtect and I'd tell my friends to use it as well.