Cinch Home Services Reviews

My husband and I were researching home warranty companies and TotalProtect seemed to cover most things that we were interested in or the price that we would be paying. We went with them and submitted a claim recently. The young man from Allegiant who came out was well-dressed, clean, neat and nice-looking. He was knowledgeable, easy to understand was very well trained. He was very professional and diagnosed our problem right away. He checked some things and called to get an authorization for what needed to be done. Once he got the authorization, he came back and did the beautiful job. Everything has been perfect since the repair. Overall, we've been having wonderful experiences with TotalProtect. The service was prompt and the work their contractors did was good. We are pleased.

We’ve been happy with HMS Home Warranty. We bought the house in 2015 and we’ve had it since we moved in. The previous owner had HMS and she put some information and everything in a booklet that they gave us, so we stuck with them. We’ve only had to call three times but every time we called when we had problems, HMS responded very well and quickly. Everybody has been excellent as well as the quality of work. The contractor came out for the air conditioner one time. Then another time, a guy came for the heater but he had to get another part and he came back the next day. Recently, they had to order the part for the dishwasher and I had to wait for it. It had to come from China and it took six weeks. Nevertheless, all the reps who came out were great and I would recommend HMS.

Nobody seems to care about the customer at this company. I filed a claim for a water heater problem back in October 2018. It is still unresolved after 6 months. The service provider recommended replacing the water heater, but the authorization dept of the warranty company wanted to only replace the valve. The service provider attempted but was unable to replace the valve due to age of the water heater. In the meantime, I have been taking lukewarm showers for 6 months. Each time I contact the warranty company, they are very unhelpful in resolving the issue. If you are considering sign up for a home warranty, please stay away from TotalProtect. I would not recommend them based on my experience.

In the purchase of our new home my wife and I were extended a “home warranty” through HMS via the sellers. We had our fridge and dishwasher go – and the claim process through HMS is ridiculous. It’s beyond a runaround – “researching” comparable models… Never saw a dime until my realtor called them and threatened not to use them in any new home offerings.

Had long hard month getting response from Total Protect on my AC repair. After my post on Consumer Affairs a nice lady DID call me and I am very impressed how quick this site helped. As mentioned, all the people on the phone were nice but had no authority to help. Thanks to all for getting new AC ordered and hope all goes well getting equipment and repairman here.

No AC for month! Texas Hot! Never get a call back. Never get an email back. Service sent by TP are too expensive, I got approval fir $7000 parts then Sears cant get parts. I can get work done myself with local guy for less and have done so in past work orders-but now... that places me into stuff decisions on the part of TP Mgmt. for this new job. Once you are “under review” by management no one can give an answer. I was told if I get the AC repaired myself the coverage will not reimbursement me. What do I do?

My husband and I have called several times in the last few days. You must go through an automated recording, and it takes forever to get to an actual person. Sometimes once we get to an actual person, we get hung up on and have to go through it all again. Then we are transferred over and over again and finally told that they can't help us, and the person that can help us is unavailable but will call us back. We have never gotten a callback. In addition, the representatives make stuff up that the technician has said, or they change the dates. It just seems like a big scam and they are doing everything that they can to avoid helping us.

The warranty was a part of my home sale for the first year and then, I stayed with HMS for two years after that. They sent me a letter and said that it was time for my renewal but they decided not to renew. I suspect that it was because on the second year, I had a number of uses and I was very frank with them about the plumbing being old. They didn’t cover much but I would pay the deductible and then, somebody would come and get things working again.

My daughter has TotalProtect and because of her, I looked into getting a home warranty. Submitting claims to them over the phone has been easy. Interacting with the technician they send has also been a very good experience. Their work has been up to standards and we haven't had any issues since the repair of our microwave and refrigerator.

The purchase of the home came with the one-year policy and then I continued to purchase it for five years after. This was the first time I had to use the warranty, thankfully, and I didn’t have a problem when my furnace went out. Somebody essentially was there the next day. I had called HMS to file the claim and initially, they indicated that they couldn’t get somebody out here for several days. But I brought it to their attention that I live in Wisconsin and it was well below zero. They were kind enough to expedite and get somebody to my house as soon as possible. The technician was very good, friendly and social as well. We had some conversation even outside of the furnace repair itself. He was also professional and he left the space tidy. My furnace works now and I haven’t had any problems since. So the work he did was good.

When I had a problem, TotalProtect came out and fixed whatever the problem was. Their reps were also very good, helpful and polite on the phone. I've had very good techs as well and I never had recalls on my claims. But when I had to add on something on my coverage, I didn’t know that when you added on that it would cost considerably more. When you first take out the warranty, there's only a $5 fee per upgrade. But if you take it out after your contract, it's $60 per item. In fact just recently, I had two faucets go on me and I didn’t realize I didn’t have the faucet coverage. I had not contacted them about that yet but I had purchased the faucets myself. Other than that, I have TotalProtect for three years now and my experience with them has been very good.

The technicians that HMS has sent have been kind, courteous and professional. However, we do live remotely further out. And one time, we had a really hard time getting a provider that was local to fix our air conditioner. I actually ended up just going out on my own, fixing it, and having it paid out of pocket ‘cause I couldn't get anybody. And it was almost four weeks by the time it was still not resolved and we were going into summer. So, that was a disappointment. But we’ve had several other claims that have been fulfilled efficiently and in a convenient amount of time. We’ve also been happy so far and I would recommend HMS to someone else.

It was quick and easy when I submit claims to TotalProtect except for one time when it wasn't so great. Interacting with their reps has been a good experience. They tell me when to expect a contractor out and then I call the contractors. However, they say that they can't keep the given appointment and I wish they wouldn't do that. Still, during the last claim I had for pipes under my sink that were leaking, the contractor came at the earliest time they could. The tech who came was very informative and friendly. It was a great experience. Things have been perfect since the repair. Other people should check out TotalProtect.

We were Total Protect customers for 9 years. My AC needs to be replaced, it is 26 years old and has rusted evaporator coils. Both contractors they sent out confirmed this. They denied claim for poor maintenance, we had maintenance yearly. Don't trust them! They will not honor their contract and will find a way to weasel out. We could fight it and prove them wrong with the verification from our yearly service provider, but they would give us a refurbished evaporator coil and not replace the entire unit as was recommended by Sears.

Recently purchased a house and sellers gave us an HMS Home Warranty as part of negotiations. It has been absolutely useless. It covers xyz but under each item there is a paragraph of what is not covered about xyz. Furthermore, the “covered” aspects may or may not be covered as decided by the staff. For example, my oven door doesn’t seal and my toddler received 2nd degree burns and blisters because the exterior of oven gets scalding hot. I had the team sent by warranty to assess it for $100. They said it needed a new door, hinges, sealing, etc. Of the 4 items listed, one was covered - the hinges. However, it was denied bc there were stress fractures in the hinges but they were not completely snapped so they would not replace them. This is just one example.

This warranty is a joke! We have owned our house less than a year and the AC has stopped working. Filed a claim and had a tech out the next day. Claim is denied due to tech put in report filters not changed and system not maintained. We have filters autoshipped every 2 months and have proof of maintenance done right after we moved in. The claims rep said they have to go based on the tech notes. So basically because previous owners didn’t take care of the home we can’t get coverage. Now we are in day 4 of no AC with a baby at home trying to scramble getting quotes for companies to come out. What’s the point of a home warranty?!

With the claim I had with Cross Country, there was an issue where there was a service I needed for my garage door opener that was broken. And I didn’t realize that that was covered at first and I went ahead and bought a garage door opener. And I was asking Cross Country if they could reimburse me for it. They had the people come out and I paid my deductible, and then they took care about installing the one that I had. I wish they had given me a refund but they did not.

HMS Home Warranty was offered when I purchased my home back in September. The seller didn't want to include it but I opted for it and paid for it myself. I did a claim once before for my garage door and they fixed it. They did a great job. It was good and if it would break again, it would be annoying but nothing gets ruined by them having to do frequent repairs. On the second claim that I did, my refrigerator was not cooling properly and a guy came out the next day, which was very nice and fast. He said that there was a bunch of frost in the freezer. So, he defrosted it. I paid an extra 50 bucks for him to clean out all the coils and do everything, and put it all back together. It worked fine but less than 30 days later, it happened again.

My husband recently died and I knew that I couldn't take care of things when they break down and I wanted somebody I could depend on. I’ve depended on my husband so much to do that and I didn't even know that home warranties even existed. My friend said that I should get a home warranty from TotalProtect. She gave me the number and I called them and now, I've had it for so long. Whenever I call to submit a claim their reps are very nice. We recently had a hot water heater claim on my rental property, the workers that went out were very cordial with my tenant. My sister is one of the tenants and she fell in love with the attendant that came out there. He was so nice and very informative. The workers explained everything that they were doing and what was wrong with what she had then fixed it.

Submitting a claim with HMS is generally good, although sometimes, it takes a little longer to get to somebody and speak to them. But their reps help people out very easily. They also give us the time when to expect a contractor out and it usually works out well. Sometimes, I have to call HMS and tell them that I'm not gonna be in town, or that I'm going to have a meeting that day, so we can work around it.

I have been with TotalProtect for years and my experience with them has been excellent. They're responsive, efficient, and there when I need them. I've never had any issues with coverage. They're doing everything right. I highly recommend it.

Our HMS home warranty was given to us. We got it in August of 2017 and we've renewed it. We filed a claim once and the online process was very easy. I called on a Friday and the service tech came on Monday or Tuesday. He was really helpful and quick. We previously had American Home Shield and they were a nightmare. But with HMS, I didn't have to do anything except do the online claim. So, we are super happy with the service.

I Googled different home warranty protections and TotalProtect came up. I researched them and several other ones, then I decided to sign up with them. So far, my experience with them has been great. When I have a claim, I submit it online which is very simple and easy to do. Their claims process is also very seamless. The ticket’s generated online, the third party vendor is dispatched out on a particular day, and I’m gonna get texts or emails when they're gonna come out. Then on a particular date, the vendor calls me and confirms they're coming. After, they come out and fix the issue that day, but if it’s something more difficult or a part has to be ordered, they’ll have the part delivered to me then they come back out and install it. Other than that, I have tried several different vendors and as I experienced them, I kinda cut the ones that don’t really perform as well as the others.

Submitting a claim to HMS Home Warranty was easy and the technicians that they sent were great. The quality of work was fine.

When we bought our house, the HMS home warranty was part of the package. We have used it a few times and we liked it, so we stayed with it. We've had it for close to 5 years now and everything is being done in a timely manner. We normally file claims by phone and the reps have been very good, polite, and friendly. They are also able to answer any questions I have. And usually, within a day or two from when we call them, someone comes out. The quality of work that the technicians have done has been very good too. We been very pleased with HMS.

First of all, I doubt the validity of the many five star reviews I see on this company. My experience and what I hear from the repair people they contract are quite different. The warranty came with my home purchase. The first issue to come up was that the refrigerator would not keep cold and the ice maker would not work. The repair person came out, took the $100 deductible, and said he would order a new ice maker. He never showed up again despite repeated calls and missed appointments. HMS was no help. I ended up replacing the refrigerator on my own dime.

We bought a foreclosed home and HMS was offered. I decided to take it. I was thinking it's a foreclosed home and something will need repair already. Submitting a claim to HMS has been typically pretty quick. I’ve done it on the phone or online. If I do it online, I get an email back right away with who to contact and the phone number.

We got the house in November and they said it came with a warranty. Within days of moving in, the refrigerator in the basement quit working. I called HMS Home Warranty and someone came out but he said that it wasn’t our primary refrigerator so, he couldn’t help me. I was thinking about the point of having the warranty but then, other bad things started to happen so, I was thankful that I had HMS. There was nothing that the contractor could have done better and the work was impeccable. I was afraid that HMS was just gonna put the cheapest piece of replacement part but it all seemed to be good quality. So, I’m super happy. Everything was professional and taken care of. They didn’t mess up my house doing the work and it was fantastic.

We've had coverage with HMS since we’ve been in the house, almost seven years now. Submitting claims with them has been easy. We just call in to the number and provide the information. They give us a claim number and they will usually tell us a window of time when we have a potential appointment, and we can say yes if it works. Then, we file the work with the technician and we lock in our time. I’ve been most pleased with the rapidity of service of HMS and how quickly they can get the appointment scheduled, and we haven’t had hassles. We’ve been very pleased with the technicians as well. They almost always can do it in the timeframe that I wanted to do them. They were able to help out with our oven, old dishwasher and fridge.

I submit my claims with TotalProtect Home Warranty online and the experience is easy. Although I’ve had one issue with a plumber a couple of years ago, I’ve had no issues since then. Most of the time, my experience with the service techs who come have been wonderful. I enjoy having TotalProtect.

I'm very dissatisfied with TotalProtect. The last claim I submitted has been very difficult and I'm very unhappy. We moved our refrigerator to the garage because it was stinking and it wasn’t turning on. I called TotalProtect to have them do the repairs but then they denied the claim because they said that the refrigerator was in the garage and that I don't have double refrigerator coverage. I don't have two refrigerators. I have one and the new one I have is simply in the garage. When I asked the tech when he came to do the work if I should put it back in the kitchen, he said, no and told me that it was much easier for him to work in the garage. My garage is bright and the refrigerator is right in the middle when the garage is opened.

I've had TotalProtect Home Warranty for eight years now. So far, my experience with them has been good. We've had them out here for our air conditioning and heating, the stove, the microwave and then, the latest was the garage door. The techs they've sent out were fine. There was a time wherein we waited a long time on something, but it happened only once.

My HMS home warranty came as part of my buying the house. Submitting claims online has been easy and they've been able to get techs out very quickly. All the techs have been great. The tech who came for my refrigerator's freezer was awesome and explained everything. However, I had to do a callback for my furnace since the first person who came didn't quite fix it all the way. He was also a little bit of a **. Another person from the same company came out and he got it taken care of. He was awesome and very good about explaining stuff, so it was a very different experience between the two. Then, a guy also came for my garbage disposal and he was amazing too. I would totally recommend HMS.

TotalProtect Home Warranty was recommended by a friend. They do the job and are accurate. I don’t get a quick response online so I feel more comfortable filing a claim over the phone. Whenever I call them, they respond and do what they have to do. But their contractors are not reliable. They are useless. The contractor that came in literally took the system apart and never came back. So, I had to call TotalProtect and they tried to give me somebody else. However, it took a couple of days to get somebody else because they have very limited contractors. I had that problem with them a couple of times. They should have more contractors especially with my heating system.

When I started with my Cross Country home warranty program, it was called Residential MD and I haven’t had any problems in the past. When I put in a claim, they promptly respond to it and get the work done so I’ve been satisfied. The last time I called, I had a problem with the contractors and when I looked up online, they had very bad reviews. I didn’t want them screwing up in my house so I called and the contractor was switched. Everything worked out and the work has been excellent.

We have submitted a claim with HMS Home Warranty once and the online claim process was great. They were very prompt and it was easy. Our claim was on our washing machine and the tech who came out got it fixed. The quality of work done is really good and we haven't had any issues since.

With us being elderly and the prices of things going up, it makes good sense that we put a warranty on our stuff at home. I carry insurance on my car and I think the home warranty is a good deal too. There were a couple of times, however, that we had a hard time getting in touch with Cross Country to put in claims. And then once we got them, they had a hard time finding somebody to do the work. For my air conditioning, they sent a guy out of Atlanta, which is two hours away from my house. There was a warranty part on the unit he installed that has a recall, but the home warranty told us that they wouldn’t handle it. They said the installer would handle it so we called him but he no longer works for the home warranty service. He wanted to charge us $80 just to come out here and charge us as well for shipping of the part. My wife went back and forth with Cross Country about the issue but, long story short, the recall never got handled on the new air conditioning.

Our claim originated back in October of 2018 we placed a claim because the drum bearing was making a very loud noise, so they sent out a repair company to check and they deemed it still operable so we paid the $125 deductable for nothing and continued using the washer weekly sounding like a jet plane taking off everytime it went into the spin cycle, so in April of 2019 the machine finally locked up, so i called in again to do a recall on the first claim and they sent Sears out to check and they ordered parts to repair and then decided more was involved than expected. We are very disappointed in the decision made by Total Protect, when our Front Load washer was deemed unrepairable. Our unit is a LG Front Loader , Ruby Red color with matching Dryer, So to replace it all that was offered was a White GE replacement valued at $799 or a check for $545, I have looked all over the internet and locally and cannot find anything close to that $545 mark, Apparently they are including depreciation in their amount. WE feel this to is is totally ridiculous and poor representation of a Warranty company, we ask to speak to upper management ,but apparently they dont have anyone that can make a change in a claim. Even their CEO could not override a claim decision we were told.

I was totally unhappy with my claim for a refrigerator that I filed with TotalProtect. It was a long process. I first called in November and it was one repair person after another coming back and forth to my house. TotalProtect thought the issue was resolved in February and then it was just back and forth. The refrigerator needed to be replaced but then the contractor had to have confirmation. So they had a confirmation from the second person and they came out and replaced some part. Despite that, it kept freezing. It was a very bad experience. The refrigerator didn't get replaced and I'm still having problems with it. On the other hand, I had a second claim with Total Protect for my water heater that went out. I made one call to a wonderful plumber who came and made the estimate. TotalProtect approved the claim that day, replaced the water heater and the issue was taken care of in two days. It was handled very well. I'd recommend Total Protect.

I was tired of paying do-it-myself deals and a best friend made me look into home warranties. I’ve had HMS home warranty before as well as other home warranties. The other home warranties give people to come look at the house or the problem and I pay the $100 deductible then I never see them. I was tired of that. HMS is the one that came through with their honest work so I currently have them.

Submitting a claim to HMS has been very easy. I’ve done it both by phoning and by going online. The website is pretty good and useful too. We had two incidences. One was a water heater which was handled very well and taken care of. This current one that I’m working through right now is for a dishwasher. The dishwasher is 10 years old and it has an electrical problem. The appliance repairman came out to check on it, and he, at first, couldn’t even find parts for it, and later, he was able to track down the circuit boards he needed, but it was gonna cost $400 to get the circuit boards. He recommended that we replace the dishwasher since it was 10 years old but HMS refused and ordered him to purchase the parts. I’m disappointed ‘cause there’s a pump in there and everything else that’s 10 years old.

TotalProtect was a recommendation from Pentagon Federal Credit Union. I'll be with this warranty company for two years already in July. It is absolutely easy to submit a claim over the phone. It is professionally managed, and they’ve done an excellent job. The technicians have been courteous and professional. We’ve made a number of recommendations and I told our friends to look them up, too.

I had a home warranty when I first bought my house 12 years ago. It was part of buying it and I tried to use it once but it was not very pleasant. So, after that expired, I just let it drop. However, the house started getting older and things would go wrong. My friend had HMS and I called them. I’ve only submitted three claims and the first was for the air conditioner, which they replaced. It took two weeks but it was good. I had to pay $200 for a duct work that wasn’t covered but the air conditioner works well. Then, I had a plumbing issue and HMS sent out a plumber to fix it. Then, this past winter, my furnace stopped working on a really cold day. It died at 4:30 in the morning and the contractor showed up at 11 am. I have recommended HMS.

HMS's warranty was included the purchase of my home. Thus far, I've had two claims with them. My water heater gave out and my air conditioning went out as well. For both claims HMS has been amazing. I submit by phone and right away, the claim gets filed and I get a confirmation of who is gonna be the service provider. By the time I contact the provider, they already have all my information and they set up an appointment.

Cross Country is the company I’ve always had every time I had a problem and I have been with them for 16 years now. I have security that our appliances are covered. Sometimes they do it slow, but they do it. Customer service is good and they have handled my claims really well. They have replaced a few of my appliances. The first one was when my dryer messed up on me and its parts aren't being made anymore. So, I bought another dryer and Cross Country sent me the money. They allowed me so much money and I saved $200. But they don’t do that anymore. The way they do it now is to send me a new appliance as a replacement, which is just as good for me. They've also replaced my AC unit and my washing machine.

I had some plumbing issues. The first was a leak under the sink which was not a big deal and when I submitted a claim with HMS, the plumber who came out was very courteous and friendly. He had to go to the store to pick up some parts but he fixed the problem pretty quickly. The second issue I had was a stopped up drain in the bathroom. It was really stopped up that the trap had to be replaced and the drain was snaked out. So far, the techs that HMS Home Warranty sent here have all been very good and my experience with their customer service reps had gone well. But I prefer to submit my claims online because it's easier. Also, the hold time to schedule an appointment over the phone takes a while and it’s a little frustrating with the automated voice recognition.

I have been covered with TotalProtect's home warranty for a little over a year now. My experience in submitting claims with them has been very easy and straightforward, and I’ve been happy with it. I submitted one claim online and they responded quickly. The technician was responsive and my experience with him was all positive. He explained the whole situation and it was in our favor. We thought that a whole water heater change was needed and it didn't have to be so, but the technician had to come back with parts to make the repairs. It took seven days from the time I submitted the claim until everything was working properly. The only thing I would prefer is having a choice of contractors that I could automatically pick. But the one that TotalProtect picked for me worked out well.

HMS Home Warranty was offered to us when we bought the home and we've had it for eight years now. My experiences in submitting claims were straightforward. We've had a couple of things that went wrong with our house over the years and calling them to set an appointment was easy. Somebody comes out, looks at the issue and inspects it. A lot of the contractors were very friendly. The most recent one that came out to look at our fridge was out here three different times. The technician did it the first time but it didn't work and it broke again. He was a very friendly guy and easy to talk to. He explained what was going on so it worked out well. The repair took four weeks which was longer than normal. Other than that, the performance by the contractors has been top quality over the years. Once they fix something, it's usually good. The service has been seamless and I'd suggest getting a warranty through HMS.

I bought the TotalProtect Home Warranty when I first bought my house almost 12 years ago and I stayed since. I just never thought about going to a different company. I just made my third claim in 12 years and I’ve never had any issues. The process has been real easy and expedient. The first two times I filed a claim, I did it over the phone. But this last time, it was online. The contractors that they've sent out were great. However, after the first time I ever used it, my deductible went from $75 to $125. I’m not sure why it went up just after using it one time or they just raised the deductible across the board.

I have coverage with HMS Home Warranty on my home. The hot water tank wasn't heating, so I called HMS and they said that they would connect me with the company in the area that does the repairs. However, it took me a while to get the guy to answer back. The tech was very nice and was very friendly. He got back to me and he said he was kinda busy at that time. It was understandable because at that time, we were having some cold weather and he was out a lot for busted pipes and all kind of other things. When he came in, he looked at it and it happened to be just a small part that needed to be fixed, and it worked out really well. We paid $100 and after that, nothing else. The hot water tank is 25 years old and has been operating fine, so I was surprised. I thought they would replace it, but he said there is nothing wrong with it. At some point, we made a good decision on the water tank and to have just the heating element to be replaced.

A warranty is more valuable the older the house and the systems are. I use HMS as a Realtor and I have it too. It's the one I'm most familiar with and it's one of the best warranties on the market. I put all of our clients into the website to order the HMS warranty. The site has its ups and downs. Sometimes it's wonderful but sometimes it doesn’t work so well.

First year was great so we renewed and second year we paid extra for our sewer line since it was an issue the first year. Sure enough an incident occurred and your agents said we were not covered since they looked at the previous year's policy. Had to spend the weekend out of our home, got no apology or compensation, and now we cannot renew for year 3.

My heat pump failed. The plus was that HMS agreed without a hassle. They offered replacement equipment, but never confirmed in writing exactly what they would provide. I find out from the service provider that it wasn't what they recommended (bait and switch). Then I opted to take a cash credit, and though they agreed, they've been stringing me along for three weeks. You can't get a supervisor, and when they promise one will call back, it does not happen. I would never deal with them again.

I called in the end of March for my Microwave and my stove top. Total protect gave me a work order number and a company to contact. I contacted the company that day. ( it was a one man company) and asked him if he received the work order. He mumbled something and hung up. The next day I called back and he said he still didn't get it. so I call Total Protect back, and ask them if there's a problem. They said the work order was sent. I call the repair man back and he says he just received it and made a appointment for a few days later. He came out and said he needed to order parts. He also told he that he had a bad illness the day before, and he had the runs, and couldn't leave the house cause he couldn't leave the bathroom.So I waited 1 week, I called him back he said he didn't receive the parts yet. I call him back the next week, he tells me that Total Protect is a bad company and they don't get the parts to him fast. I call back the 3rd week and he says no parts yet. I got busy around the house and thought I had called my husband at work, but accidentally hit redial and accidentally called the repair man back. He didn't even wait for me to say anything, he just started yelling at me. Saying you already called me today!!!!. I said sorry, I accidentally called you. I finally went and got a new microwave, and I'm just living with my broken stove top. I paid the repair man my deductible of $100., I called Total Protect and asked them for a refund. I just got a call back from them...They said the $100. was for a diagnoses, and he came and diagnosed the Microwave, and stove, so that was what I was paying for. So I'm out $100. I didn't need a diagnoses. I needed my stuff fixed.

I had Total Protect for over a year and i never knew how good i had it!I filed 2 claims in that year and both were done to my satisfaction! My husband and I are on a fixed income and he lost his income so when Choice Home Warranty kept calling me and telling me that they could match Total protect's plan for less i caved in. I told them my husband was sick (Dementia) a. nd we had to have air so he sold me on the more expensive plan! I paid and 3 months later my air went out because of wear and tear (coils) The tech said they don't cover anything big and he is right! Stay with Total Protect and run from Choice, my Condo is 86 degrees and Total Protect would have covered it!!!! I made a big mistake!!!!

Filing a claim to HMS is easy, but getting follow-through isn't always. When we had some trouble with our heating, HMS kept sending people out and finally, we got a new furnace. The last time I had a service claim was for my stovetop. I've had trouble with stovetop a year or so ago and they sent out one idiot after another after another who were obnoxious. HMS sent out one guy who was just horrible. He was mean and arrogant and then he never came back. It was terrible, but HMS covered it. For my recent claim, HMS sent out a lovely person who couldn't fix it the first time, came back with somebody else and fixed it beautifully. Their contractors have gotten better, but the secret is having good contractors that are gonna follow through in a timely manner. Also, it is more important sometimes that contractors come in and they're pleasant and nice, rather than doing the service.

TotalProtect has been fine and I’ve been satisfied with them. They usually take a long time to take care of a claim, but they usually take care of what needs to be taken care of and they follow their contract. Their customer service has been very pleasant, but they don’t always know what they’re talking about. A lot of times, they go into the website and the website, last time I used it, was very bad and not updated at all. Still, I’m usually satisfied with the techs they sent out. They could get more choices, which would be helpful. But, other than that, they’re fine. I’ve already told my son he should be getting it, recently.

I had to do two claims with HMS for my dishwasher. I tried to do it online but it wouldn't accept my claim when I submitted. There was a glitch in the system so for both times, I had to call. The customer service when I called was very attentive and really quick to respond. The contractors were very informative and really knowledgeable which you really don’t get with contractors. Also, they were willing to come out almost the same day I filed my claim. They were amazing at both times. The first time, the dishwasher wasn't fixed right. But they were able to fix the issue and it's working great now.

I’ve been with HMS about four years and every time I had a problem, they came out and fixed it. I was happy with their service. Everybody’s been very helpful and nice. The technicians are professional, and they do a good job.

We’ve been with TotalProtect for about nine years and the experience has been fine. Anything I had to have fixed worked out good. They’ve always covered it up pretty quickly and the customer service has been good. But in terms of the technician they go with, sometimes, they don’t necessarily do their homework on who’s closer. If I need someone to work on my dishwasher, there might be two or three local companies 15 minutes away but TotalProtect tends to go with some major city like Orlando, which is an hour and a half away. So that’s the only thing they can improve on. But the technicians who have come out have always been no problem.

I’m only at my first year with HMS Home Warranty but I've filed six claims and they’ve been fairly prompt and responsive. The claims process was easy too. The first couple ones got a little bit difficult but it was from the service provider, not through HMS. He tried claiming more money than what my deductible was but I told them I have documentation. I showed it to him and when he looked it up, he agreed that it wasn't what the deductible was. That aside, my experience with HMS has been great and I would probably renew the warranty.

Do NOT get a contract with HMS Home Warranty. I've had small issues with them in the past, but let it slide. They are now telling me that I have to coordinate and pay a plumber out of pocket to disconnect and move my water heater, schedule with the HVAC repair (which is the only part they cover), then get back in touch with a plumber to have them put the water heater back in place and hooked up. This is because they don't cover access to the covered device. I would be more understanding if THEY HAD THE CURRENT WATER HEATER INSTALLED IN ITS CURRENT LOCATION. They won't even cover me spending an extra deductible for the plumber because the water heater is working properly. They are telling me that I need to pay money to spend a week without hot water so they can repair a system they don't have access to - because THEY put the water heater IN THE WAY.

Updated on 05/01/2019: Received a final call today from Angela, May 1, 2019. She stated she was unable to have the decision to deny the claim overturned, I had expected nothing less. She contacted Quigley Electric prior to calling me and verified that the issue was not caused by pets but by a faulty valve. Since there was evidence of a pet having urinated on the outside unit, TotalProtect stated they would have never warranted the item. After three years of paying them and keeping up regular maintenance on the system, without issue from Licensed A/C companies. TotalProtect decided they would not honor their warranty. As it stands they are going against the Company they hired to make a recommendation as well as using a bogus reasoning for denying the claim. I’m asking everyone that has read this complaint from the beginning to share with your friends and neighbors via every electronic means possible. Since TotalProtect does not spell out the issue in the beginning and does not require pictures, anything that goes wrong with a system can be put in question and denied. I have asked all my friends to share this on every electronic platform. I wouldn’t want anyone to be duped the way I was. I will keep everyone posted as this issue moves through a more reliable avenue of handling contract issues.

Buyer Beware! Please do not do any business with Cross Country aka Total Protect home warranty company nor Palmetto Electric LLC in Florence SC. I had put in a claim for a ceiling fan that stopped working. I just got off the phone with the home warranty company after I received a bill from Palmetto Electric for $115. That is after I had already paid them $125 at the time they came out. I pay the home warranty company about $50 a month each month and, if I include that amount plus the other amounts too, that means I paid $290 all for a remote control. That’s what the problem was. I could have bought a brand new ceiling fan from Costco for about $100. I fault Palmetto Electric for not telling me up front what I would need to pay for the remote. I fault the home warranty company for not telling me, too. I ended my contract with them today after the said they could not help me and I won’t be doing anymore business with Cross Country aka Total Protect nor with Palmetto Electric. I don’t think they are reputable companies.

I used HMS Home Warranty when I bought a house in Dallas at the recommendation of my real estate agent. And when I sold the house in Dallas, it was a smooth transition to transfer the warranty over to the new owners. And then, I opted to use them on my house that I purchased in Michigan. And then, I used them on a third home, the one that I'm living in right now in Milwaukee. We're now in a good place. We got the warranty to take care of the little things. I work full-time a lot of hours and my wife is not capable of doing those things so we rely on the warranty to take care of things when we can't.

When my daughter bought the house, it was under HMS Home Warranty and she continued it on. There was a period when she didn’t have it. We thought they were automatically deducting it but they weren’t. We were happy with their service so, she renewed and it’s been going on two years. The most recent claim was for the thermostat and it was good. My daughter had the thermostat replaced when she moved into the house and the guy put in the wrong thermostat. When it wasn’t working properly, her electric bill or heating bill went up to almost double and we couldn’t figure out what it was. We had Duke Energy come out and check the meters and we went through a lot of stuff. Then, we checked if there was something else going on and that was when we found out what the problem was. So, we had to replace it. The guy that HMS sent came over and we were quite happy with the last service.

HMS Home Warranty came with our house when we bought it and we are coming up to a year on the 23rd of this month. We always did the claims over the phone and the contractor for the water heater came quickly. Our hot water would last minutes and the guy figured out that there was about 80% of the sediment there. On the other hand, the contractor for the AC took a long time to come. He was a bit of a scumbag. Once the parts came in, he ran off with the parts. HMS was there and they worked with us to try a better contractor out. Both the water heater and AC are good, and everything got fixed.

My sister has TotalProtect and I got it from her. Submitting a claim over the phone has been easy. The contractors they’ve sent out have been good. They have helped me with my washing machine and my dishwasher.

My tenants tell me about their issue then I submit the claim with HMS Home Warranty for them. It's pretty easy. The first claim that I did was over the phone, and the most recent one I did was online. I like dealing with a person rather than a bot. I just had to keep reminding HMS that they couldn’t coordinate it with me because it was the tenant and I'm not living there anymore. I don’t deal with the tenant. But they would respond to me when they're starting it, when it's completed, if there is gonna be a follow up. Working with HMS has been straightforward.

First, CCHS will respond to this review and promise to address my issue, but the 'case manager' will do everything to deny your claim, including accusing the Mfg and the Consumer of lying about the Mfg warranty. I even connected CCHS with LGE, and they still closed my claim assuming that I had coverage elsewhere. This is a sham operation operating under names like Sears Home Warrant, Sears Protection and dozens of other partner names. Do your homework before you sign-up. Trust me, I am living the dream. And now back to CCHS. DO NOT RESPOND to this review with your boilerplate comments.

I've been with HMS for a long time and it's been great. It is pleasing to me that HMS covers everything. Whenever I call them, I get immediate response. Their customer service team have been cordial and pleasant. They’ve been people who were able to get me what I wanted and put me in the direction I need to be in every time I need it. The technicians have also been good. So try them. They can save you time and money.

The people that I bought the house from had a warranty from HMS on there and I kept it. I have it for six months now and having a warranty is very valuable because I will never know when something will go wrong. When the dishwasher stopped working, I submitted a claim over the phone and had a good interaction with the claims rep. Then, the tech that HMS sent out here was the one that they first sent out to work on my icebox when it went out and at that time, he did well. But the second time he was here, it took him a while to come out and he never called. He wasn't professional and I do not want that man in my house again. After him, HMS sent a tech from Sears who did the work on my dishwasher and he was very good. I haven’t tried my dishwasher yet but he tried it before he left and he said it was running. So, I'm leaving at his words. All in all, HMS is a very good warranty company and they do what they have to do.

We got HMS Home Warranty with the purchase of the home and we’ve had it for about four months. We had a claim for our heating unit and it was handled very well. They did an excellent job. The person fixed it right off the bat and went in depth explaining everything so they were great. We had another one come look at the garage door opener and they did great too. However, the claim for the electrical connection in the house was handled horribly. I was told by one of their consultants or operators or aides that they were gonna put notes in the system. They were telling me to go hire my own electrician at the time because no electrician would come out to where I live. They were putting me through the rigmarole of submitting a ton of paperwork to pay back the money that I was supposed to be covered.

I have two policies with HMS, one for my home and one for the condo that I rent out. I've been with the company for 10 years or so and I stayed with them because the service was good. Everything was perfect and never late. Whenever I called, they would send somebody in a couple of days and things would get promptly done. That is except for the last claim I had.

I started out a little rough with TotalProtect. I went through Pentagon Credit Union and I thought that the warranty was gonna be paid through them, but I came to find out much later that that wasn’t the case. So TotalProtect needs to explain that a little bit better upfront. Also, when the billing cycle comes around, they could mail the statement to me so I’d be reminded. The last time, I thought that it was paid, but it took five months then I got a bill. So if they could mail the bill prior to the billing period, at least 30 days in advance, that would help. Other than that, there’s has been no other issue. I have them for almost a year now and so far so good. Plus, the tech who came out here resolved the issue and he explained it in.

I purchased Sears whole house home warranty in February 2019. Well I did not know that it is underwriter by Cross Country Home Service. My advice to you never never ever buy this warranty. Let me summarize my experience with Cross Country Home Service. I submitted three claims. My dishwasher which is only two years old. It was not washing dishes properly. Sears Home Services which is called A and E services came out. Made the necessary repair and dishwasher is working fine.

I bought a home in August 2018. After living there approx 6 months my heat furnace went bad on Jan 8 2019. I called HMS and they sent a HVAC tech out the next day and he said it needed to be replaced. The temperature at this time was below 30 degrees. HMS responded and said it would take two weeks to order furnace and two to 3 business days for install. I managed to stay warm during this time using space heaters. The furnace did not get installed until two months later in March 2019 due to Delays and excuses. No one from HMS called and offered any assistance with providing temporary heat during this process. Still today April 16, 2019 I have no heat. The HMS HVAC contractor installed a cheaper HVAC system that has already broken down 3 times since it was installed. This is supposed to be a brand new heat furnace. To date since the install of the new furnace there were issues:

We have had TotalProtect Home Warranty for more than five years. I give them a call whenever I have a problem as I like to talk in person to somebody and my interactions with their rep have been great. Although, I had one time wherein I spoke to a gal who was kind of disinterested. It can happen and we all get bad moods ourselves. Other than that, out of all the times I've called and had service techs come, they were very helpful. Also, the technicians who typically come out performed very superior work.

When I bought the condo I live in, the lady that was living here had HMS Home Warranty. She paid it for a whole year as part of the deal and when it was about to expire, I just kept it. Last month, I had a problem with a leaking toilet. Submitting the claim for it was easy. I called on a Saturday, but they couldn’t schedule anybody until Monday.

Our Dishwasher stopped working, HMS sent out a vendor, we paid the deductible and they found over $600 of repairs needed to repair the unit. HMS authorized the repair for $619, the repair vendor voiced their concern that it wasn't worth putting that kind of money into the unit and recommended getting cash out towards a new unit which would be more reliable. I contacted HMS and asked if we could get a the cost and we would pay the difference for a new unit. They at second glance agreed it wasn't worth investing $600 into a $900 unit. Now HMS are only will to reimburse $315 or replace our High efficiency, top control model, stainless steel model with some basic manual control model costing less than half, having none of the features of our original model.

We bought a nice big home and we have a $12,000 Viking refrigerator. HMS Home Warranty couldn’t find anybody to service it. We had to have the ice maker serviced twice on it. It was very frustrating. We had to pre-pay twice and that part was difficult. On the other hand, we just had our washer go down and that was quick. We also had an issue early last summer when we felt like the house wasn’t cooling so, we called HMS. HMS sent somebody and we paid $50. Then, they wanted some astronomical price to clean the motor.

Water was coming through the ceiling in the lower floor of the house from above because the plumber put the drain in there incorrectly. That’s what the contractor found out and they fixed the problem. The collateral damage that was caused was not covered but I don’t think any warranty company would cover the damages. HMS is an excellent company and I would highly recommend them.

Submitting claims to HMS Home Warranty has been pretty straightforward. However, their response was not quick enough. Water was leaking under our kitchen sink but then their contractor was not able to come the same day or the next day. Instead, they came on the Monday afterward. Still, the contractor HMS sent was good.

These people are pathetic. Try to call them and speak to someone and you get the automated runaround. Secure a repair company through them which you're required to do and you find they have contracted the most inept and rudest grifters in your geographic location to do the work on your behalf. One star companies because reviewers couldn't give zero. I ended up contracting a company on my own and paying my own money because I decided any money I invested through HMS's affiliates was wasted money.

When I was having problems with my garage door, I called HMS Home Warranty. They sent someone over the next day, our interaction with the contractor went great, and I paid the $100 deductible.

I have relatives that work with Berkshire Hathaway Home Services and they recommended HMS. I've had the warranty since September and it has been a good experience. I didn't really like talking to anybody so for my claim, I went to the HMS website to put in a request and the site was easy to navigate. I put in my account number and answered a few questions. They responded pretty quickly. A technician came out the next day. He was very professional, went right to work and diagnosed the problem accurately. He wasn't there that long and he took care of business. He couldn't get a part until the next day. He got the part ordered in a timely manner and that just got me squared away. He was prompt the next day and did the repair.

My uncle was with TotalProtect Home Warranty for so long. He told me how it worked and what they had done for him. He gave me the phone number and I called. I call TotalProtect to place a claim and they set us an appointment while we're still on the phone, and then the tech will come within two or three days. I've been telling my son about TotalProtect and he's thinking he might join.

HMS Home Warranty was explained to me when I bought the house and I’ve had it since October 2018. The dryer had a broken part and the technician came out and fixed it. I submitted the claim over the phone and after I made the appointment, the contractors came by. They answered the questions I had and they didn’t dirty up my house. We got the dryer all fixed.

When our furnace was broken, HMS Home Warranty sent someone out and it was a really positive experience. The guys were on time and they diagnosed the problem really quickly, got the parts, and they were fantastic. We also had some plumbing issues and the plumber they originally sent out was terrible. First of all, he never showed up at the first appointment and wasn’t answering his phone. And then the following day, I called first thing in the morning and he said, “I called you four times yesterday to try to come over,” which was not true. I told him I never received any phone call and he then said he'd be there that day at noon. Noon came and went, I waited for him, cancelled appointments, called repeatedly, and then finally got in touch with him again at around 4:30 PM, and he told me he couldn’t make it that day, and he’d be here the next morning.

I’ve been with TotalProtect for 12 years and every time I had a claim or a need, they covered it just fine. There were no questions and no harassment like a lot of the others do. They did very good the three times I needed them. When my air conditioner quit working, I filed a claim and got an appointment the same day. The contractor was out the next day and everything was taken care of. He was very personable, helpful, showed me everything that was the issue and repaired the AC. So much so, I went ahead and went with the year’s contract for the servicing of the air conditioner on the annual meets. I was very impressed with them.

We have had a good experience with TotalProtect and everything we needed to be handled has been handled. We have a double sink in the kitchen and could only use one side because there was a leaking pipe underneath the sink. The first guy we talked to kept telling me that it wasn’t covered. I thought he was a nut, so I called back and talked to somebody else. The lady said that we were covered, took care of it and got a person to come out. The contractor came out immediately and it took him 20 minutes at the most to get the issue taken care of. We’ve not had any problems since. TotalProtect's reps have been nice when we call except for the guy we called about the sink. Everybody has been taking care of us. They've called back and checked on us even after the repair was done to make sure everything was okay.

With HMS Home Warranty, it has been easy to submit claims but then scheduling an appointment has been a little difficult. I had to contact the service provider and arrange for an appointment and see when they have an appointment instead of HMS doing those things for me. Though they used to do it the first year I had their warranty, nowadays, they just expect me to call the service provider and figure it out. Also, most of their contractors are companies that I don't know of or are too far from my place. Most of the ones I've worked with had to travel 40 minutes. I'm sure there are other service providers close by that HMS is not using. I don’t have an option to find somebody myself. Instead, HMS automatically assigns somebody.

We've had two claims with TotalProtect so far and both were handled very well. Luckily for us, they used a fabulous group. The last time I had an issue, it was a little bizarre. My wife had a marble mortar and pestle that she uses for grinding up spices. The pestle went down in the garbage disposal, but she didn't notice it. When she turned on the garbage disposal, the pestle broke into pieces and wedged in. I tried everything to get it out.

Our Real Estate agent bought us a policy from HMS Home Warranty for our first year in our new home. Our first and only claim was a leaky fitting for the washer. The hookup at the washer leaked whenever I turned it on. Their claim submission process was relatively easy. I called and I told them what was going on. Within a day, we had plumbers out to fix it. They were relatively quick and they cleaned up.

My Realtor said that we can get a home warranty on the house even if there were some things that were questionable when we bought it. We love the house and the location. But it had some older items in it, like an older furnace, air conditioner, water softener and stuff like that. He wasn't sure about the items, but we were saying that we wouldn't know unless we could get a warranty on it that would assure us that if anything would happen, we would not be out in the rain.

Everything was pretty straightforward and easy with the process at HMS. I had one instance where I called about my garage door and the coverage wasn’t provided, but that was just due to the policy, and I wasn’t upset about that. I'm just wondering if they send out monthly or quarterly newsletters talking about other people’s experience, or similar or different examples of homeowners who called for warranty and received the coverage that they’re looking for or didn’t? And just like understanding, breaking down the policy and stuff like that, instead of putting it all on the homeowner to kinda decide for it.

Here we go again with HMS. This time my furnace has failed completely with a cracked heat exchanger. You cannot run your furnace with a cracked heat exchanger as this would allow carbon monoxide to enter the home and could cause death. I filed a claim with HMS on 4/4/2019 and the soonest their contractor could get here was 4/9/2019. I called and asked them to find someone who could get here sooner, they were unable to do that. I have a 95 year old that lives here but that didn't seem to matter.

When I bought the house, the HVAC and other appliances were older models and I wanted to have coverage in case it stopped working. HMS Home Warranty was the one that was in place. I did several ways of submitting claims and getting to the website was not that difficult. However, I was not excited with the coordination after I put something on the website. It seemed like I had to do a lot of work like a middle person. I do the verification that it’s there and then I don’t get any information. I end up calling to find out what the status is. I get the number for my provider, and then I have to call the provider to verify the time. I’m always given about when to expect the contractors but they are not met. The website and office give me a time and date but only when I contact the contractor I get the real time and date.

I had units in my home that are getting older, so I got a home warranty and I’ve been with TotalProtect for 3 years now. I submit claims with them, by phone. Submitting our recent claim was easy. There was someone scheduled to go out the next day and he had to come back with the new air conditioning unit. He was outstanding and so far, the work he did was very good.

Submitting claims to TotalProtect has gone very well. I've done it through both online and phone. I used the one which I have the most opportunity to sit down. Also, the technicians they’ve sent out have been good.

I submitted a claim to TotalProtect and they lined me up with a vendor to come over and fix whatever I got wrong. They did it quickly and gave me a phone number. The experience with the technician was good. They replaced the garbage disposal and the quality of work was excellent. TotalProtect have always done a good job for me and people should go with them.

We've had TotalProtect Home Warranty for about 10 years and the experience has been very satisfactory, although I could use a reduce in the fees. The most recent claim that I had filed was for the dishwasher and it was fine. They scheduled someone out right away. When the service tech got here, the dishwasher was working, but he still charged us $125, which I didn't think was right because he didn't do anything. It used to be $75, but now it is $125. And in some cases, it is half the fee. I have been looking at changing because there are other companies out there now that are more competitive. Still, I would recommend them.

I'm very pleased with TotalProtect's services and I appreciate having them as my backup. It's over the phone that I submit claims and I talk to a live person. And they're awesome because one day, I called and that afternoon, the guy was at my house. So it's really fast. I also really appreciate that because I really needed the fast service. It was for my washing machine, which was a Sears product. TotalProtect had given me the number to call the tech but I didn’t even get around to calling the tech. He was in the area so he said he was just gonna take the chance to stop by to see if I was home. I also have no problems with TotalProtect's contractors and the work that has been done. The quality of their work is good.

We didn’t have any money so we wanted to put a warranty on the house while we're new home buyers. Submitting a claim with HMS Home Warranty has been pretty easy for us. We called before and now we use online. Then HMS usually gives us a timeline when to expect a contractor out, and then the contractor gives us the time of day that they would try to be out here. That time of day is pretty broad sometimes so it's usually an inconvenience for us.

My experience with HMS Home Warranty has been pretty good. However, I was a little iffy on when we need to get our heat pump fixed. That took a while, but that was the supply chain. Also, it took four weeks for them to get a particular part for our air conditioner. Not having an air conditioner in the middle of summer wasn't fun. But HMS' reps have been extremely helpful for the most part. The techs they send are knowledgeable and usually tell me upfront what's going on. I've already recommended HMS to a few friends who recently bought houses.

I first got introduced to HMS when we bought our house in 2014. We were gifted a home warranty. We appreciated the service and they gave us no reason to go for a different company. I had some plumbing work done about a month ago. I put the claim in online and within a day, I had it fixed. It was straightforward. There was a time when my AC went out and I had to put in a claim. The company that came out and repaired it gave us portable AC units to use until the repairs were completed, which was within a day. We’re selling our house, so we won’t be using HMS after this month, but so far, it’s been good and I have recommended to a friend.

I’ve been with Cross Country for a long time and if something breaks, they get it fixed. When my hot water heater broke, they sent out a guy for it and we were done. Also, the air conditioner broke and they sent out a guy for it, and we were done. This latest time, it was a little confusing for me because I didn’t understand about appliances. The refrigerator broke. They sent out a guy and he worked on it. He finally figured out that he couldn’t fix it. And then I got an e-mail telling me I could get a replacement refrigerator or cash amount. I thought it was a spam mail. That was confusing because that never happened before. My issue was always just fixed. Also, they said they would get back in touch with me but I wound up having to call back. And they said they sent me an e-mail about a replacement, and then I talked to my wife and I realized that it wasn’t a spam e-mail.

Some of my appliances were getting older and I wanted to save money when I have to call somebody for repair. I was looking for a home protection plan through the internet and I saw TotalProtect Home Warranty and I liked their price. Submitting a claim with TotalProtect has been really easy. I just go on their website and submit it, and I usually have someone to do the repair, within a day. There had been no issues and no recalls. I’ve recently had a plumber out and he did his work, and he was great. In addition, having a warranty for our property is very valuable. The plumbing called and where it would cost me over $3,000 only cost me $100. My experience with TotalProtect has been excellent.

The first house that I bought had an HMS warranty on it and the second house that I bought also had an HMS warranty put on by the realtor, and I just continued with HMS. My experience with HMS Home Warranty is top-notch. I had a question about my air conditioning regarding what it would take to cover my air conditioning and the person whom I talked to was so informative. When I had to replace my air conditioning, instead of it costing me $5,000 or more, it only cost me $700, and it included all the exceptional things that had to be included that are not typically a part of what a person would think they will have to pay for replacing an air conditioning. I can only commend HMS as well as their employees on keeping me squared away with the things I need.

I've had home warranty for 10 years now. I bought it from Residential MD and they started out better than my previous warranty provider. But once the company changed over to Cross Country, things kinda changed. It used to be that when you'd have a problem, you'd call the number. Now, mostly everything that they wanna do, they want you to do online. And to make the initial claim, they really prefer you to do it online. Plus, if you'd call them on the phone, you'd have a problem getting through. After a while, somebody would pick up the phone but the people they'd send out wouldn't be as reputable of a company.

A family friend had a good experience with TotalProtect Home Warranty and I took his word and decided to go with the company. I filed a claim online and navigating their website was a simple. The first contractor was not able to meet my timeline though, so I called back and TotalProtect set up another one and they were able to meet it through. Dealing with the contractor was a straightforward deal. The service was efficient and stress-free. Having a warranty on my property provides peace of mind and so far, my experience with TotalProtect is good.

Our recent claim experience with TotalProtect has been very good. We submitted our claim over the phone and it was very easy. The techs came in and took care of the problem right away. However, they had to get parts. Thereafter, they notified us that the parts were in and asked us when was the soonest that they could get the parts in.

I have been with HMS for about 12 years. The previous owner of the property that we occupy was with them and it was a transfer of warranty at that property. It was through the recommendation of the previous owner of the property. We've had a mixed bag of experiences with our claims with HMS. Some were very good tending to be excellent while some were very frustrating.

HMS Home Warranty was part of the deal when I bought my house. The seller offered it as part of the deal in the house, then I kept renewing it. I have had our home covered by HMS for about 10 years now, but lately, I haven’t been as happy with them as I have been in the past. My most recent experience was outstanding, but the thing I don’t like at all is when I first had HMS, I would call the number and they would get somebody to talk to and explain the situation, and they would give me a provider and give me the phone number.

We already had a home warranty program but I didn’t like it. I had American Home Shield before and some of the people that they had come out weren’t very good. They also didn’t allow you to choose somebody else if you didn’t like the person who came out. TotalProtect is much better. Originally, when I called them, the vendor that I want wasn’t even on their list of vendors and now, they are. I called TotalProtect and they were always very nice about letting me choose another vendor. Submitting claims is very easy and simple. I go on the computer and put them in. They ask a few questions and then, it’s done.

I had a horrific experience with American Home Shield so I talked to a good friend of mine who's a real estate agent with Trademark. She said that I won't have that problem with HMS and I haven't had. So far, I had two claims with HMS. The first one, they recommended Air Control and I have been very happy with them. In fact, I literally changed my annual servicing contract to them. Then this last one was to service a Kenmore dishwasher that wasn't very old. HMS sent out Sears, which was perfect. I have been with HMS for three years and I am very pleased. I have recommended them.

We've been with TotalProtect for about 17 years. I've submitted claims both over the phone and online with them. But I still prefer over the phone. Talking to their reps has always been very professional. Sometimes, it's a bit too long to get an appointment but our experiences with their technicians have been very good. They tell me what the issues are and what needs to be done. I was just on the phone with a friend of mine in Nashville who had some plumbing issues. He didn’t get a home warranty when he got his house and I referred TotalProtect Home Warranty to him.

HMS Home Warranty came with the purchase of my home and I have had my home covered by them for 10 years. In those years, I had two claims which I submitted over the phone. HMS has a very easy process. The claims rep who helped me was great and straightforward and my claims were handled quickly. The contractors came the next day and they had been fine.

I was researching different home warranties and I saw TotalProtect on a website. They seemed good and I’ve been with them since July. I submitted a claim once. I started to do it online but I wasn’t sure how it was gonna work. I tried calling and I had an issue with some of the phone numbers I’m trying to call to get information. They weren’t going through but then, I had another text with a different phone number. I got ahold of someone and then ended up submitting it online. It all worked out well. It was a rental property and the tenant said it was a dishwasher issue. It’s working fine and I didn’t hear any complaints. Anytime I talked to people or interacted with them online, everything was good and people should go ahead and give them a try.

I've had the Sears Home Warranty for a couple of years. In Mid March of 2019, Our garbage disposal stopped working. I called Cross Country Home Services to report the problem. After giving them the details, they said they would check on a vendor and would get back to me. After a couple of days they called me back and said they didn't have a company in my area and it might be 2 to 3 months before they might get someone out to our home. They said that I could get my own repair company to fix the disposal and just fill out some paperwork, send it in and they would pay me back, less the $100 deductible.

This is a company where you can go and get an insurance for your equipment inside the house. But service wise, you would take a lot of time. I am not 100% happy with it and I have been with them for almost 15 years now. I would like it if people are going to follow up and make sure that a claim is executed 100%. Normally, when you open a claim, you get a text with a claim number. But nobody calls me back to ask if it has been fully executed and says, "Let's close out." The claim is just a case number. If I open a claim and until the claim is fully executed, somebody should be keeping me posted. Whether it's done or not, somebody should be able to tell us the status. When they cannot fix something because it's outdated, if they can replace with a new one, in what timeframe we could expect the part or if something is backordered – whatever it is, they should be emailing it to us

We've had a couple of claims with CC. I truly don't remember the details of the first claim. But I remember it being a total pain between contacting and response time and fix it time. The process goes like this. We make a claim. Then CC finds a vendor (sometimes they don't have a vendor but it takes a while - maybe a day or longer for them to figure that out). The vendor makes an appointment, and they charge a deductible for the service call. The vendor then gives the details to CC and an approval process commences. Between the vendor 1st visit to the approval being made, it can take days. Meanwhile if you have to order parts, that's even longer. And if this is an AC unit, the 100 degree temp means that you need to send tenants to a hotel. And then the fix can take way longer because AC units are ordered through CC.

If you're thinking about getting one of these, don't bother. It's a scam. You'll pay them a bunch of money up front for the privilege of paying _more_ per incident in your deductible than what the service providers actually charge. As a bonus, when a major repair/replacement is required, they'll find a way to charge you for it. It's cheaper to just pay service providers yourself when something needs to be repaired or replaced.

The previous owners of my home had HMS Home Warranty. There were some repairs that needed to be done but the previous owners did not have the money to do it at closing. So they paid for the first year's warranty while we paid for the repairs and I just kept renewing the warranty. I call HMS whenever I submit a claim. Then they will give me an expected time on when a contractor will be out. It is anywhere from a few days to a couple of weeks. It depends on what appliance I have. While the workmanship performed by the contractors were overall good, it still depends on the contractor and the problem. I had an air conditioner claim last year and the contractor had to come back four times. But my experience with HMS has been good overall.

I have had service with TotalProtect for over 10 years. I’m totally satisfied with my experience when submitting to them a claim for service. I give them a call and the claims process is pretty simple. Their technicians have always been good. They are knowledgeable and friendly every time. I am satisfied with the work they performed.

I’ve been pleased with TotalProtect. Everything was real quick. However, there was a situation with my hot water heater and it took them almost two months before I had hot water and I was not happy with that. First, they had to order the hot water heater. Then nobody told me that I had to get the chimney inspected. Once the heater got in, then they were getting the chimney inspected because I did not know. Once that was inspected, then I had to set up another date for them to come back out to install the hot water heater. Then I was told that Washington Gas had to approve it before they could light it. That was a pain in my behind. They should have upfront what it all entails in installing a new hot water heater, instead of doing it when I asked what had to be done. Nevertheless, I have recommended TotalProtect to about 10 people even before this situation happened.

Submitting a claim to TotalProtect was a very good experience and the process was excellent. There were no problems with the interactions with the technicians except for how long it took to get parts a couple of times.

HMS is not bad, but they're not the best either. My deductible, regardless of whatever the issue, is $100. The subcontractors, before they even do anything, want the deductible paid right then and there. Sometimes I feel that the work that was done wasn’t $100, but then maybe something else will be more than $100. Submitting a claim is easy, but I know that they sub out the work to whoever is in my area. And there are times when they may not get to me as soon as I may need them. In my experience, it generally takes about a week or so to get service.

I have known TotalProtect to be good as my neighbor used them. I have been using them for two years now and when I submitted a claim to them, it was fast and easy on the internet. Although, the only problem I had was when the contractors cancel, or when it takes them a long time to replaced the contractors. Nevertheless, I have not had any problem with the technicians overall.

Initially, I submit claims with TotalProtect by phone. The reps that I've spoken to on the phone are very pleasant and they've been timely and have solved my problems. Then the last couple of times, I've learned that submitting claims on the computer is working pretty fine. I like the personal interaction, but the computer has served me well. I've also been pleased with the technicians when they come. It's the nature of the things, but it always requires a minimum of two trips and a lot of times, it's three. I try to describe the situation as best as I can so that they can be prepared but because, generally, things are identical nowadays, they have to come and assess the situation first.

We've had real good luck with HMS Home Warranty and I've been trying to get some of my friends to consider it. They're kinda slow in coming around but maybe when they get a big expense, they're gonna think twice. With HMS, you would be prepared and you won't have to worry about spending $2,000 compared to $150. The technicians HMS has sent out for us have all been very polite too. They don’t leave a mess and they’re real good. I'm not one to go online so when I have a claim, I call and the reps are very polite. They also get me a vendor pretty quickly even though there's not a lot of vendors for certain things where I live. When I had a problem with my dryer, there were only two vendors that would work on dryers. But we were able to get somebody here and get the dryer fixed.

When I submit my claims to HMS, I call it in and their reps were usually right on it but it depends on what time of day. I get bad reps when I call in, but most of them were super nice. When my air went out a couple of summers ago and my heat went out this winter, their contractor came out after a day from the time I made a claim. He was amazing and I love him. I have requested him a second time because of that. Since getting the part in took forever, fixing the heater took all winter. Other than that, I'd tell everybody that considering a policy with HMS is the best thing that they can do.

Every time my husband and I try to speak to someone about our furnace claim we are put on hold for 15-20 while the representative “looks” into it. After about 15-20 minutes, the calls drops. Today when we called, we specifically asked for the person to call back if that happens. We never got a callback. Her name was Lindsay. This has happened 3 times.

I have had a Home warranty with HMS for over 2 years. I received it when I first bought my house and have kept it till now. I will not be renewing with this company!!! Every summer my air conditioner has not been cooling my home. HMS sent several companies out and has only ok'd those companies to fill the Freon which does not solve the problem. I keep getting the run around from HMS. Obviously I have a leak, my Freon should not have to be filled multiple times a year. Each service technician has told me there is a leak and will see what HMS ok's them to do, then I don't hear from them. I call repeatedly and no one can help me and there is no manager/supervisors to talk with or email.

I've been with TotalProtect Home Warranty for a little over a year, but I have already canceled them. Originally, I got their little packet in the mail and I thought they might be a good thing to do. However, I didn't know that you had to be with them for a year. The packet said, "Cancel anytime," which was true, but if you did cancel anytime, they would still charge you up to a year, which was sneaky. Plus, I thought they would be more useful than they were. We ended up spending more a month overall than what was breaking down.

One of the reasons I got the home warranty is that I live in an old home and everything is about of the same age. I thought a couple of things were gonna go some time soon. I knew it and I had to get the warranty. I thought it would make me feel better and based on reviews, I chose TotalProtect. It looked like they had the best customer service and like they offered the most coverage per your monthly premiums.

I was with 2-10 and I was disappointed with them. A friend told me about TotalProtect and I've been with them for several years. It’s been a good experience. Even though I waited a little bit long the last time I called for a claim, they’re much quicker than 2-10 and the reps were good as well as right on point. If they said the contractors are gonna be there the next day, they are there. I am very satisfied with TotalProtect right now.

I've had the HMS warranty for six years now. Submitting a claim has been easy. I prefer doing it on the phone and the reps I worked with tried to be helpful. I've had good experiences with their contractors, but I also had the worst experiences on the planet with them. In fact, I’m having that now. My issue is with the hot tub spa on my back deck. It’s been worked on by five contractors and it's still not fixed. And HMS doesn’t have anybody right now to come out. This issue has been going on since December and I've been waiting for them to call and tell me they found a contractor who can work on it. I’ve been waiting for two weeks now.

Our seller bought us a home warranty from HMS and we've been with them for two years now. We file our claims online and HMS gives us all the available time slots in one place. It's convenient and easier than calling.

We got our HMS home warranty with the purchase of our home. Submitting claims with them over the phone has been easy and the professionalism of the representatives and the way that they helped us have been fine. The first time I called, it was more of a recording and I left a message. The contractors that HMS sent out to our home did a good job and everybody was courteous.

I’ve had a great experience with HMS so far. I closed the house in January and HMS was given to me as part of my closing package from the seller of the house. They picked it out so I guess they had a great experience with HMS as well. The second day that I moved into the house, our toilet in our master bathroom upstairs started leaking. Being a new homeowner and being short on cash because we just finished our closing, I contacted HMS and had no issues submitting my claim online. Towards the end, I was able to call someone to schedule the appointment. HMS did exactly what I expected and what I wanted. They got someone to come to my house, literally, that day to fix the toilet.

Though I already had a home warranty before, I changed to TotalProtect since they offered more things. However, it's hard to them to find somebody for me and I've gotten up to almost two weeks before I get somebody to come to my home. Still, their service is pretty good. I like the attitude of their reps as they are trying to help me. I finally hooked up with a good plumber who would come to me. He would need to come a distance, but TotalProtect would pay him for the mileage of coming to me. Recently, my sink in the kitchen was leaking and the plumber who came was really friendly, courteous and professional. Overall, I'd recommend TotalProtect.

I got HMS Home Warranty with the house when I bought it for the first year and then I renewed every year after that. I usually make a telephone call to file a claim and then they hook us up with whoever is gonna come to fix the issue. They then make an appointment for us and the guy comes in. It’s a very user-friendly and easy process. One time, my ice maker broke and a Sears service repairman came out. He was courteous and he cleaned up after himself. He had to come twice because he had to order parts but he did a good job and he fixed the ice maker. It took one week all in all for him to fix the issue from when I submitted the claim. I’ve had an excellent experience with HMS. In fact, I have recommended them to several friends and several of them have purchased the product.

We wanted a company to cover some of the unexpected things that happen to us being a homeowner. I've had good experience submitting a claim to TotalProtect Home Warranty. I've submitted claims online and over the phone. But the latest time, I didn't have a good experience. I had an impression that I pay the contractor when they come, but I got charged online. Normally, I'm more proactive because I’d get the number, and a lot of times, I will call them before they even get the order. Sometimes TotalProtect gives me a contractor that's not even in our area, so I have to call and find somebody that’s actually in our area. Even so, I haven't had any problems. Normally, if there's something to be fixed, they do good work and do what they're supposed to do. Overall, I had a good experience with TotalProtect.

I've had Cross Country since I bought the house back in '02 and whenever give them a call they take care of it. I usually leave a message and they call me back in a few minutes or an hour. They have been satisfactory in helping me with issues that we had over all the years. We've had a new water heater and new disposal put in the house. But with the heat pump, Cross Country paid about 75% to 80% of it because there were certain things that they didn't cover like new ducting.

I’ve been with TotalProtect for a long time and my experience with them over the years has been fine. Each time I have had something to be done, they would do it, although, during the time when there were so many fires in California, I had the awful time trying to get someone to help me. It took several days and I didn’t understand it, except that I thought that they just didn’t have enough people to work with or to do the work with people. I called and it was a mess, but that was the only time that I really felt that I had a problem.

Updated on 05/05/2019: I am giving two stars only because my washing machine was finally replaced with a comparable machine but the situation is still not resolved. First, I placed the claim for my old washing machine and it was serviced but not fixed. I placed a new claim for the my old washing machine because the spin cycle was longer functional. As I wrote in my original review, HMS online system completely lost my claim information. I was not able to speak with one individual and every time I called I was starting over at square one. Following the review I was finally assigned a case manager and with her help was provided a comparable replacement for my washer.

The only problem I had was when I was getting the air conditioner repaired last summer. I was not really pleased with the time frame that it took to get the parts in for the AC. I was told that if the temperature was below a certain degree, they would rush the product, and that was not done. It took over three weeks to get my AC fixed when it should have only taken a few days. I had problems getting the information that I needed, and that experience with the air conditioner was a bad one. Nevertheless, I’ve used TotalProtect three or four times, and my overall experience with them has been fine.

Bank of America recommended TotalProtect and for the past five years, everything has been great. I’ve submitted claims using the telephone as well as via the internet. Mostly, I prefer the internet and if I wanna get a status, I can log on onsite and see exactly what’s going on. But sometimes, some of the dropdown menu is kinda vague. Still, everything that we have applied for and put in tickets on have been positive. Whoever has come out for replacements or maintenance have been very good technicians. I haven't had any issues with their professionalism and quality of work. Plus, the customer service has been great. They've been timely. If they need to order a part, they let you know and they get back with you. It has been good.

When I bought the house, a warranty from HMS came with it. I continued it because it's cheaper for me to pay 50 bucks a month and have somebody come out once a year if I have a problem and pay 100 bucks than it is to pay the full repair. When I first started submitting my claim, it was great because you talk to a live person. But the last time I called when I had a plumbing line back up, it was a recording service. When I called the warranty number, it just said to enter my information, and the address, so the account could be pulled up and asked me what issue I was having. It then sent me over to, "These are the people that are gonna fix it. Here's the company name." I could understand the phone number, but the company name, I couldn't. I played the message back nine times to see if I could hear what the name of the company was.