Cinch Home Services Reviews

We’ve had HMS for almost two years and when I filed my recent claim, I did it over the phone. It wasn’t too bad but there were other times where you're on hold for a long time and then, the call drops. My most recent claim has been in the works for a year. We’ve had three people come out and it was always a challenge to get them to finish the work. They would order a part and then they wouldn't show up. This is the fourth one, and the technician finally came in and installed it. By the time I called back and asked what he plan was, they said they were gonna ship me a new one.

I purchased a home and I wanted a home warranty, and my realtor gave me HMS. I called them to make a claim and it was completely simple and easy. They were prompt, courteous and they covered everything. The contractor was great and I was completely satisfied.

I used to be a realtor. Comey & Shepherd Realtors did a study where HMS came up on top of home warranty companies, so I went with HMS. Normally, I submitted claims with HMS over the phone and it was usually simple. I was usually happy with the contractors that have come out to our home. I have some rentals and I’m not always there, but they've done what they said they were going to do and the work was completed. I have been satisfied with HMS.

The customer service at Cross Country was fine but the service people that was supposed to come out didn’t call until I had to call and find them. The AC was out and it took a week and a half to get things done but once the technicians got there, they were fine. However, I canceled that policy because I was pissed off and then, I switched.

The HMS representative I dealt with when I filed for a claim over the phone was very helpful. I called on a Friday and the technician was there for my claim on Monday. The quality of his work was great too.

I would never use HMS Home Warranty again. First of all, when you try to get someone to report a problem, they have a recorded message that doesn't allow you to speak to a human being. It took me almost five minutes to finally reach a person. They should remove that system or improve it. Second, I moved into a house that was built in 1996. It's 26 years old. I moved at the end of June and at the beginning of September, the furnace broke. I called the realtor who represents HMS and we had several conversations because it looked like I was gonna have to go and pay for a hotel because HMS didn't cover furnaces. They covered the coil, which kept shorting out and I was in danger of a fire.

Once I submitted my claim online to HMS, I called the contractor that was listed right away. Then they came out the next day. The disposal was leaking underneath and it was replaced. The technician that came out had come another time and he was really good both times. This time, my wife was here when he came and she said that he was in and out pretty quickly.

I’ve had my house for four years, and the previous owner of my house used HMS and I continued using them. I like their service. I can either call or go online to submit a claim and typically, I would hear back within an hour. The longest I’ve had to wait before I heard anything was four hours. I’ve been impressed with the contractors so far and when I wasn’t, I called back and let them know. It was taken care of right away and a new provider was given to me. HMS is a good deal and when people I talk to are getting a house, I tell them that they need to get a home warranty.

I liked what TotalProtect was offering and when I had a claim with them, the process went very well. The service tech that came out was quick and professional, and the quality of work was outstanding. I would refer them to others.

Recently, we submitted a claim for a plumbing issue and the service tech who came out did a good job. So far, we've had good experiences with TotalProtect. I would recommend them.

The claims process with HMS Home Warranty is pretty easy overall. It's usually over the phone that I submit claims and the representatives are real good. Then usually, a technician is out the next day or so. The technicians I've had were pretty good too. They knew what they were doing and no follow-up appointments were needed. Everything is working like it should.

Recently, I filed a claim for my furnace with HMS Home Warranty. They got someone out pretty quickly. However, I've had an argument with their reps on the phone. They don’t have enough people involved in their system. If I need a contractor, they don't have many local ones and they are very reluctant to give me the contractor's name prior to them coming. So, when I look the contractor up, I find out that they're rated 1 star. I don’t want people coming to my house rated a 1 star to work on my equipment.

I had something wrong with my stove and I called TotalProtect to submit a claim. Their rep was very knowledgeable and she got somebody right away for me to call. The tech who came out was a very nice person. He called us by Mr. and Ms. and he did the job correctly. He had to order parts and initially said that I might have to pay for some parts. But when he looked, I didn't have to pay for them. He fixed my stove and didn't take long. Thereafter, everything was fine. I had and excellent experience with TotalProtect. Everything that I would call them about, it was done. Their contractors did the job and regardless of what cost, I only pay a certain amount of copay.

We recently called because our induction fan motor went out in our furnace. It sounds as though there is a screeching animal in the heater that can be heard all over the house - no exaggeration. It appears that something either broke off of the fan blade or something came loose inside the housing. This part blows the air across the gas to give it air, pretty important part. It is still working marginally. SOOO, since the unit still produces heat, they will not fix the part. The part is ~$500 and they said until it completely dies, they cannot help.

It has been more than three weeks without the refrigerator. The tech has been visited us multiple times each time assured that it would be fixed quickly. Initially the bottom freezer worked. The top didn't. After the tech visited yesterday, they left a burning smell and told me it just the motor smell. They will come back next day with new fan motor and it will be all good, they turn off the refrigerator by just using the control but didn't unplugged it, after a couple of hours they left the burning smell kept going up and I called the technician. He told me to pull the plug off. I told him to inspect it immediately and he found the bottom freezer wall is melted as the defroster was stuck at 'on'.

We purchased our home and HMS was the warranty from the Realtor for the first year. Since our home is an older one, we felt like it was a good idea to renew the warranty. When I submitted a claim with them, the experience was very easy and it turned out well. I did it over the phone, but there was a bit of a problem because it was a computer and the menu wasn't completely fitting my needs. I would have rather spoke to a person. But, the contractor arrived on time and completed the projects. The quality of his workmanship was very good and we were very pleased. I would recommend HMS. They're a very good quality company.

I have been with them TotalProtect Home Warranty five years. I found out about them through my mortgage company. And I've used them once. I filed my claim online and the tech who came out was really great. It was easy and there were no problems. I have recommended TotalProtect to other people.

I call Cross Country when submitting my claims and the reps do a nice job. Whenever I have a problem, they call the person for me. I usually make an appointment, but, one time, I missed the contractors and I had to call back. Cross Country set me up with another appointment between 11:00 and 1:00 when I could be there. I also told them to have the contractors call before I come and it worked out fine. I had my ceiling fan done, as well as my commode and the air conditioner, and it has been good so far. I’m making sure my payment in the bank comes out, so I can keep my warranty.

TotalProtect’s claims process is cool. I submit claims by phone since it's the easiest to do. Sometimes, with the people that TotalProtect send out, they don't follow through and it creates a problem, like when I had a dryer issue. A man came out for the dryer and he tore it loose, then he told me that I needed a pipe and a vent outside. Another contractor had to be paid to come out. But other than that, the contractors that are sent out are usually on point. TotalProtect is good and I love it. I try to tell my friends to get a contract with TotalProtect when they get houses. I pay the warranty in for a long time before I start having any issues. Once I had issues, they were taken care of and I didn’t have to worry about it. And to me, that's the plus round.

I have no complaints with TotalProtect. They're very good. My daughter has good experiences with them as well. If something happens, they come in and they fix it. You only have to pay very little. So, it was a good idea. So far, I had no bad experiences submitting a claim over the phone. And they tell you a time to expect a contractor. I would recommend TotalProtect Home Warranty.

I do both online and over the phone when I submit claims at TotalProtect. The reps are very good and the contractors are sent out anywhere between 24 to 36 hours. The quality of their workmanship has been very good and things perform fine after they leave.

When we first got HMS Home Warranty, we added our second property and the first couple of years that we had them, we had no problems. Things went smoothly, were responded to in a timely fashion and submitting a claim was really easy. In the last 10 to 12 months though, it has been increasingly difficult and challenging. It took us from August of last year until earlier this month to get an issue resolved with a refrigerator that was not functional.

Cross Country’s price wasn’t too bad and when my furnace went out, it was the first claim I’ve ever had. It was handled very well and I was happy with that. Submitting the claim was extremely simple. I called in, they took the information, they had a service guy out here the next day and within two or three days, the furnace was in. After the technicians left, I had to call them back because the furnace wasn’t coming on. So, they had to send out their guy. There’s a switch on the back of the furnace that needs to be turned on and they turned the furnace off. It was a gas furnace and I didn't wanna mess with anything. So, that was a little upsetting. They also forgot to turn my hot water tank back on but when the guy came out, he took care of all of that.

The mailing on TotalProtect showed up in my box when I needed a home warranty. It is very easy to apply for a claim with them. I had a dishwasher repaired, and the servicer that did the job was very professional. There were two problems with the dishwasher, and the gentleman said that it would probably be $500 to repair it. He suggested replacement but TotalProtect opted to have it repaired. For the long term, had it been my responsibility, that's not the decision that I would make, but if it runs, I'm okay with that. However, after the repair, the dishes don't come clean, so they are coming back tomorrow to take another look at it free of charge. I have absolutely no complaints with TotalProtect.

HMS was recommended by a friend when I was moving, and my experience with them has been fine. I called HMS to file a claim and they set up an appointment. Then the guy came and fixed the problem. He was very professional.

I have had this warranty for almost a year (it was a condition I required to close on my home, but I didn't get to choose the provider). I called them this morning (3/23/2019) to open a claim for a burst water heater. I am being told they can't get anyone to my home to service/replace the water heater for FOUR DAYS! I am expected to stay here with water still leaking, mold growing, floors continuing to be damaged, and water continuing to creep further into my home while I wait for them to do something!

First instance, Microwave replacement. They offered $75 to replace. Not a replacement! Reviewing the terms there are too many exceptions for service. In place language they decide whether to cover or not. If item is replaced by homeowner it is no longer covered. This is not a reliable warranty. This company is solely owned and the owner is raking in millions with no pay out. Essentially a ponzy scam.

I’ve had TotalProtect Home Warranty for years since I’ve owned the house. I got some advice from other people that also had it cross country and had good luck with them. TotalProtect has never ever failed me. The only thing that has ever changed as far as their service level, is that the deductible went up. It used to be $75, but now, it is $125. Still, I have never failed to have anyone fix the issue and they have never balked at anything I’ve had -- things as simple as a minor part in a refrigerator or a dishwasher to replacing an entire oven. They have a portal and I can just put in my info for the device or the unit that is bad, and the system will automatically start taking place. It will send me an email that says, “Based on your claim, this particular company has been chosen. Go ahead and contact them directly and schedule your response.” I can also do the same thing on the phone 24/7. Someone will answer and I can give them the basic stuff. Then, they will say, “Okay, in the morning, “ or, “as soon as we can, we’ll send you response information for who we’ve chosen, and who can come out and take care of the particular problem.”

I'm happy with TotalProtect Home Warranty. I have been with them for a long time and it is like a routine now. The process for most of my claims had been fine although it can be hard sometimes. Despite that, their reps did a very professional job. When I had an issue with my refrigerator, they sent different companies and when they sent out a final company, I cancelled it. The technicians who came were not good and two of the companies did not know very well about the product. They did a bad mess with the problem. A company came out four times for the refrigerator and it took us six months or mess to finally resolve the problem. So, I ended up buying a brand new one.

Whenever I needed services, HMS Home Warranty was able to fix whatever the problem was. Submitting claims online has been very easy. After I submit a claim, I get an email with who I'm supposed to contact and that's that. The contractors that they sent have been fast. They were able to assess the problem and get it fixed right away.

We’ve had one claim with HMS that was covered since we started with them on October 31st of last year and that went quite well. There was something wrong with an electrical panel. I got an estimate from someone that wasn’t a covered person. And then when I contacted HMS, they said I had to use one of their people. So, then, I had to contact the contractor and they came out. And that being a covered item, it got taken care of. So, all good on that.

All has been good so far when submitting a claim to TotalProtect. I'd make a phone call and they'd call me back. Their techs have been very cooperative and would explain what they're doing to me. I'd recommend this company.

We have used HMS Home Warranty since we bought our home in 2012. We always buy extra coverage and file claims intermittently throughout the year. We are due to renew in May and received letter from them today that they are opting not to renew our agreement. They state no reason and only quote the contract that they can do this under the terms of the contract.

We used to have a different home warranty protection through a different company and when a part of the furnace went out, we were told that because our furnace is more than 10 years old, they wouldn't cover it. So, we hired someone and ended up having to pay a thousand dollars out of our pocket even though we had a warranty protection plan. Our house is 30 years old and almost everything in the house is gonna be at least 10 years old so, we left the old company and then my husband saw TotalProtect being offered through our mortgage and we switched to TotalProtect. Then, the same part of the furnace went out within three months and we had technicians come out and serviced that part. They replaced the circuit board and we paid for that.

I learned about TotalProtect Home Warranty through a mailer from my bank, Randolph-Brooks Federal Credit Union. Randolph does their homework before they send out mailers with their name on it because any kind of feedback that a consumer would have would be coming back to them if we were getting bad service or if it wasn’t done correctly. So I went with TotalProtect's warranty.

I’ve been with HMS Home Warranty for almost two years. One of our water heaters had busted and they were able to send a guy out the same day. He was professional and the service was done quickly.

I called HMS about a year ago due to water in my basement. They sent some plumbers out who I have since found out didn't fix anything. They replaced my water heater and DID not connect the exhaust so for 6 months I had CO leaking in my house. When I called the warranty to get the same problem fixed yet again (the plumbing and the water heater that the new plumbers gladly fixed because of the dangers) they tried to send the same plumbers who could have caused my daughter and I sickness, and or death, back to my house. I feel that HMS is just as responsible and when I refused to have these people back to my house, they made me pay for my own fixes out of pocket. I feel that I should have been refunded the money that I had to pay for the fixes ($500) because this easily could have or should be a lawsuit. HMS very apologetic and they still use these plumbers.

HMS has been covering my house for a year now and making claims with them has been good. However, I called in and filed a claim one time for my garage door opener as it was time to have it replaced, and the first rep that I spoke to didn't realize that the issue was from a previous claim. She placed a new order in which I had to pay the deductible. I called again and the rep who picked up confirmed that it was an old claim and opened it. A local contractor for appliances then came to my house quickly. They were good, professional and they fixed my problems.

We have had HMS Home Warranty for six years since we moved into the house and we stuck with them because we have an older home that we knew we should keep the warranty with, in case things went wrong with it. Then recently, we had a major clog in the kitchen sink and we submitted a claim by phone. It is easier for me to just call and have everything done that way instead of trying to do things online. A plumber came out to fix it. He cleaned the drains all out and got everything returned to normal use. The sink was completely clogged shot and it is working good now. All in all, everything has been great.

We've had TotalProtect's coverage for 20 years now, and they've always been decent. I know they only cover certain things, but they have helped us out quite a few times, so I'm okay with that. It has been fairly easy to submit a claim with TotalProtect. Originally we had to call, and then, later on, we started being able to do it online.

HMS came with the house when I bought it and I've lived here for 12 years now. My most recent claim was for a leak and the technician that came out for it was great.

I was online looking at different warranty companies and I liked the benefits that TotalProtect offered and the value that you get. The claims process was simple and easy and the reps did a good job. When I initially filed the claim, I asked them who the provider was gonna be because I like to look it up as far as the reviews and stuff like that because sometimes they may choose someone to come out that may not have the best rating. People always have the worst experiences but I haven't had to deal with that because I've been proactive on being selective on who I would want them to send out.

You may want to consider putting the same monthly fee in a savings account or find a local home repair company that offers the same service. I've paid the membership fee for over 2 years. Had a leak in my bedroom shower stall on a Saturday that was leaking through the upstairs floor so I had to turn the main water valve off. Called Total Protect, they assigned a plumber who was not available over the weekend. I was able to put a temporary shut off valve so I could turn the main water valve back on. I finally got a different plumber to come out late Monday evening who accessed to problem, who COLLECTED MY $100 DEDUCTIBLE (GI-TECHS) and I never heard from them again. Total Protect was unable to reach them. Now I am out $100 and one day loss of work. A third plumber was assigned and he is only available from 7am - 3pm. Meaning I would have to take another day off from work More Loss $$$. Customer Service seemed to be ok with this type service and did absolutely nothing to help me. Other than tell me to WAIT a little longer. I have requested a refund of the $100 Deductible since Total Protect did not honor their part of the warranty by allowing GI-Tech to collect my money and not provide the service. As of 3/20/19 I am 11 days and my shower is still broken. I am going to Lowes, buy the parts and hire a local plumber to complete the repairs. I have made my last payment to Total Protect.

My father is a real estate agent and he recommended HMS Home Warranty. I submitted claims with them online on my phone and it was easy to navigate their site. I've had their policy for 16 months now and tried submitting a second claim. But I may have done too many claims in one term or the second claim wasn’t covered under the policy. On the other hand, when the water dispenser in my refrigerator wasn’t working, I submitted a claim and the contractor came out to our home within a day which was very quick. The technician was good, knowledgeable, quick, and he offered a lot of advice. Everything took 20 minutes and the water dispenser was replaced.

A refrigerator and a microwave went out and it has been easy for me to do claims with HMS. The contractors came less than a week and the contractors did fine.

We first heard about TotalProtect Home Warranty through a friend and we’ve been with the company for over 10 years now. Most recently, our water heater ruptured and needed it replaced. My wife took care of that claim and it went very smoothly for her. We got emails keeping us updated and the two technicians that installed the new heater were very nice. I would recommend TotalProtect, no question.

HMS' customer service reps are very attentive and quick to respond. You call them through the 800 number for claims, they log it and then they give you the contractor’s name. It's pretty simple. We got the warranty with the house when we bought it and since we moved at the end of June, we've had a few things that needed to get fixed. It's an older house and we've had issues with the water heater and the dishwasher. The HMS contractor fixed those and everything seemed to be fine. On my most recent claim for the doorbell chime, they sent a local guy so he was available within a short amount of time. Plus he knew what he was doing. The doorbell chime was old and it might have been an original one, so a new one was put in and it works well. The only thing is, HMS doesn’t cover gas fire places. Other than that though, everything has been great.

I had a plan with another company but I decided to switch to TotalProtect Home Warranty. These guys cover more appliances in their plan compared to the previous plan I had and also, the price was a bit cheaper than the first one. So far, my experience with TotalProtect has been excellent. I normally file my claims online and it’s easy. Plus, it's faster for me than over the phone. Their reps have been professional, friendly and courteous. All the contractors have been prompt and they are very fast. When I put in a claim, the next day, somebody is coming to look at the problem, so I'm satisfied.

I've been with TotalProtect for years. They were the cheapest home warranty and it used to be good when I first got it, no complications. They managed somebody to do the job and they sent them right out and everything went well. All I had to do was tell them what the problem was and they talked to the service people. The service people would come out, I pay them a co-pay, and the job gets done.

I had a refrigerator that went bad in December and I had to get it replaced. HMS Home Warranty sent out a person to check it and he came back and said it was dying because it was so old. The condenser had a leak in it. I contacted HMS back and they gave me a choice of going with the exact refrigerator that they had that they would replace it or I could purchase my own refrigerator and they would reimburse me for the cost of the refrigerator that they were suggesting. I decided to pick my own refrigerator. The whole replacement process was very quick. They got back to me in just a couple of days. It took one day to get the options back and I told them what I wanted to do and I ordered the refrigerator. In the meantime, I got the check within a week.

It took 4 months to finally fix my washing machine. It broke down Oct 25; we got a quick initial response, but it took 6 visits, 2 vendors, and 4 months until it was finally fixed. I petitioned the company many times for a new machine, or other remedy, to no avail. I even emailed the VP of Operations, and was ignored. They will say they called me to "check" on the status, but that was not what I wanted. I asked what I was supposed to do for 4 months without a working washing machine, and they just kept referring me to the vendor repairing the machine. They kept finding things wrong with it, supplies were delayed several weeks, and no action taken by TotalProtect. They do not have a policy of giving you a new appliance after a certain number of visits; nor does complaining help. Their one and only policy is as long as the service vendor says it can be fixed, you must wait until it is fixed. Even if it takes 4 months or more.

We purchased our home a year ago. We were on the fence about buying the home because the heating system looked old. The home inspector assured us it was fine and disclosed in report it was in good working order. The seller agent offered us a home warranty through Long and Foster. I have come to learn that Cross Country Home Services is the parent company and Kevin C. Clark is the CEO. Apparently he is a slimeball. Our heating system took a crap on us. We spent at least $3000 on heating oil this season. The furnace is no longer operating efficiently or properly. We had proper maintenance done on the system. We've had no unauthorized repairs done. Home inspection came back that it was in good working order.

We've had HMS Home Warranty when we bought the house and we've continued to renew it. We've been with them since 2015 and so far, so good. We mostly submit claims over the phone and everything has been fine. The claims get taken care off quickly. Within a couple of days, we’d get somebody out and get it checked. Plus, whenever they’ve sent somebody out, the work gets done properly. Overall, HMS has been easy to work with.

The claim process at HMS Home Warranty was easy. The interactions I had with the technicians that came to our home, as well as the quality of work performed, were great as well. Everything works and I am very satisfied. I would recommend HMS.

TotalProtect offered a two-year prepaid warranty so that I could get it paid through my closing of the home so they’d be able to prepay it. Because of this, as well as their competitive pricing, I went with them. I have already submitted a couple of claims and it's surprisingly easy and pleasant. I did the garage door opener, my AC unit that went down recently and the garbage disposal that went out. Their reps have been very responsive and it's been excellent dealing with them. Also, the quality of service of the techs has been great. There was a disconnect with one of the contractors, but TotalProtect followed up to make sure that I did or did not connect with them and then, got me in touch with another one. So, they did a good job of following up.

I've been with HMS Home Warranty for seven years now, maybe longer, and the coverage is pretty good. I haven’t had many claims but whatever I’ve had, they’ve taken care of. I usually call for it and the representatives are excellent. The technicians they have sent out have all been good as well. They've been local people and I’ve been pleased.

Submitting claims with TotalProtect Home Warranty has been very easy. I choose not to speak to the people on the phone because it takes too long to actually submit a claim at times. I just submit a claim online. It's a lot easier. We've always had to contact the service providers though. We've never been contacted by them. I typically use one company that has always been great specifically for my plumbing needs. Manny has been awesome and he's the only one I would use. However, the system doesn't automatically put me with Manny. It can put me with Joe's or John's plumbing service. There should be an option that gives you three contractors to choose from and you choose one of the three to come. I have also used TotalProtect to fix my washing machine and the gentleman they sent was great.

Just like car insurance I purchased this home Warranty just in case. But unlike car insurance when a problem arose my claim was not handled. I have had a leaky shower for over a year. Cross Country keep assigning service providers that don’t even want to come out to look at my problem. And when one did come out every two weeks I’m calling them to see when they would fix my problem. They replied to me that they are waiting for Warranty company. When you call to speak to a supervisor you're told you’ll get a callback and it never happens. Very disappointed in service. This is not what I anticipated. I purchased this warranty for an emergency if needed. And they did not deliver.

Submitting a claim to TotalProtect was a seamless experience. The rep whom I worked with was courteous and provided me information on what we needed to do. The tech who came were knowledgeable and they took care of the problem. I'd recommend Total Protect. The warranty is worth it and they make things easy and convenient for you.

In two years of having HMS, we’ve only had one claim and we had a great experience. Our furnace went out in the middle of the winter when it was really cold. There was a hole in the heat exchange, so carbon monoxide was potentially getting into the house. I called my claim in and they initiated it. However, the first company that they linked me to was horrible. I pulled up the company because they wouldn’t return my phone calls. All of the reviews on that company were very poor, and they were notorious for not calling back or showing up. I called HMS and they gave me a new technician who was very professional and timely. The whole thing took a week and a half to complete because they had to order the furnace. We had to buy a space heater so that our pipes wouldn’t freeze, and we were extremely cold. Nevertheless, our furnace got replaced and it was great.

TotalProtect is great and I’ve had it for 15 years now. Usually, when I call to submit a claim, the situation is bad and they fix it right away. But this time, when something went wrong with the water heater, the technician that was sent out just took one little part and kept fixing it. That guy was great and I liked him. He knew his stuff and he was on time. But the water heater was almost 20 years old and all rusted. It was going out and it needed to be replaced.

I called TotalProtect for an AC issue and they got in touch with me. They then had me call the people who would do the work and got it scheduled. It took a couple of weeks to get this certain part to get to my unit but I understand that it was not their fault. TotalProtect was very efficient. The representatives that I spoke with over the phone did very well. They helped and they were very attentive. They tried to get my service as quickly as they could. The technicians that were sent out did a good job and they were very efficient too. I am having a little bit of a problem though. The AC is not blowing quite as much as it did with our old unit. I called them and they told me that they would be back to check on it and fix it for me too. I would recommend TotalProtect.

We've been with Cross Country Home Services for nine years now and I'm satisfied with them. We keep them for the times when the bigger things, such as the air conditioner and heater, go out. When I submit claims, I do it over the phone, especially nights and weekends, to make sure that they realize that I really need something checked. However, if it's something small and I could live without it for a few days, I do it online.

My realtor had HMS herself and she liked it and recommended it. She said that was the best one for us so far. I call to submit my claims and they answer right away. Their rep is very accommodating and very friendly. They get back to me and they service it within a couple of days. If I call on a Monday, they’ll usually have a person here on Tuesday or Wednesday in that week to check it out. I’ve only had three instances already to check it out and each time was perfect. The work done was satisfactory. When they make the initial call, they usually say right away where the equipment can be. The warranty has been extremely valuable. I recommend them to my friends, and I will recommend them to people who I know who are looking for a warranty.

I have researched several warranties and have used different ones for my rental properties. With one of those I've used, I could never talk to a live body. Every time I would make a call, I would be put on hold and then transferred. It was too frustrating and time-consuming. So, I dropped all my plans with them. On the other hand, even though it takes HMS a long time to get the right person out, I've always been able to get a live body to talk to. I had a problem with the HVAC unit in my condo and they didn’t take long. That was half of the battle so that was a game changer for me. They need to have people available, and if need be, to be able to talk to their supervisor. That a big positive. Also, not being put on hold and being cut off. If they keep doing that, I would stay.

HMS Home Warranty came with the house that we bought in 2013 and we have extended annually. We've been battling with the furnace as one of the things that we've dealt with since we moved in. HMS took about two or three years of multiple service calls before we were finally able to get the furnace to where it consistently work. We've also had a handful of other things break, and we've had yearly, where we've used what would be a worthwhile amount for the warranty. Submitting claims to them has been very easy. We usually do it online, but if we had to talk, everybody's been helpful. But the last time I called, the person that I spoke to said that they had to do something to see what they would cover or what they wouldn't. She was not that confident in what she said but based on what I've undertook from it, it was correct. We've also had very good luck with our technicians.

We got HMS home warranty through the people we purchased the home from in 2013 and continued the service. I’ve had many experiences with them and every one has been flawlessly executed. Our microwave stopped working and the dishwasher panel needed to be replaced, and they were fixed quickly. My water heater was also replaced. HMS is a good insurance policy to have and it is worth it.

I have a shower leak since 2 weeks ago. Called HMS Warranty that same day and they assigned me plumbers which I can never get a hold of. Until now, my leak is not fixed, no one in the customer service is ever helpful of my claim. Full of ** excuses, and this company deducts my monthly dues on time! So expensive with the worst service ever!!! Never get this company or you will be drowning with water at your house and no one will come to fix it!

HMS has a contract with one single service provider in my area. They have very limited hours and are not open on the weekends. This makes it nearly impossible to get an emergency repair done in short order. If you call for support, you will be connected to a call center that will be unable to set you up for an emergency repair. My personal issue: Furnace went down in subzero temperatures. I noted the error code and diagnosed the problem as an issue with a limit switch. This is a 10 minute repair with a $40 part. I called the service rep to request a repair. They gave me a phone number to a contractor that was not open, and thus was unable to be contacted.

I have Cross Country Home Services for seven years and had five experiences with them. They’ve been generally good. The repair people who came out here have all been very polite and professional. I had an issue with the garbage disposal where they replaced the unit with a smaller unit. I called them the next day and said it was not working. Then someone came right out and replaced it with the same unit that was originally broken. So it took some negotiations. It’s not always easy. The one real bad experience I had was when our hot water heater went out and they told me I had to wait six weeks to get it replaced. So I got the hot water out of my own pocket, and then they paid me out 1/3 of the value of the hot water heater. But in the summertime, when the air conditioning went out, they came out at 2:00 o'clock in the morning to fix it.

The first claim that I submitted with HMS Home Warranty was about the central unit and they had someone out within a timely manner, but the second time that I had a claim, they told us that they didn't have anybody available that time. From my understanding, they were supposed to have a network big enough to whenever I have a problem they were able to handle it. They said that I could get someone on my own, but they would see about reimbursing me. I said that it was not what I was explained that they all did. If I had an issue, then they send a technician and we go from there. They finally sent one out and he got me going. But the last time I called and they put me off about two days or so with the technician between them scheduling it, then the technician calling me and then scheduling.

At first, it was taking a long time for TotalProtect to answer the phone or call me back. But they were really good if I could get someone on the phone. The reps were professional and concerned. And then, the contractor would call me or I would call them if I haven’t heard from them, so it’s pretty good. The techs that have come have been helpful and would come back if I call them. The last people that I had were for my refrigerator and my water in my tub that I couldn’t get to turn off and they were really good. I would like to just use them for my own personal use.

TotalProtect Home Warranty was offered through our bank and it sounded like a good deal. We signed up for it and had very good coverage. I've had advertisements about other warranty services, but their coverages aren’t as good as what I've got with TotalProtect. So far, my experiences in submitting claims have been very good. I call up and they get somebody to look at what is wrong. Depending upon availability, a contractor usually contacts us within 48 hours. All I do is pay the deductible and everything else gets covered. It’s nice to know that we have the warranty available although we haven't really used it that much. We called them when we had a problem with the refrigerator and had an appointment set up the day after. A & E came and they did an outstanding job.

HMS was our home warranty when we first purchased the home. We've had coverage for two years now. We stayed with them as we didn't have problems after the first year had expired. But now, we've been trying to get our furnace fixed. We live in Chicago and we had the Arctic cold. I called to submit my claim and they sent somebody out. And it's the same people that keep coming out.

Since February 2019 I have been having an issue with my AC and it has not been resolved because I have been getting the runaround from Customer service reps. The technicians are dropping the jobs and everyone seems unaware of what is going on with this AC. I need a resolution ASAP because I have children and elderly people living in this house. Help me ASAP.

I have been a customer for over 13 years and the provider use to do a satisfactory job back in the day. The last 4-5 years the service quality went downhill as though as they don't care about customer service because there are no ramifications if they do a terrible job and have the customer wait for a replacement part. Currently, my water heater went down in Nov, 2018 and I have been out of hot water for 4.5 months and going. It is currently the winter months which makes it even more difficult. To this day, they ordered the wrong size water heater even after taking down serial numbers, model numbers, etc. twice. They refuse to do a conference call with the service provider and I to schedule an appointment as the provider does return phone calls to install my water heater. Once the service provider did return a "text" I waited all day and he did not show up (happened once before). After calling in everyday and insisting they try resolve this they just drag it along and makes me seriously wonder if they are running a ponzi scheme. Good customer service would have had this resolved in 2 weeks.

We've been with Cross Country for seven years now. Four times a year, we put in a request for inspection. We do the AC, electric, appliances, water heater, and plumbing. Recently, we had to have an ice maker replaced since it was already 20 years old and the ice was clumping together. There was a little back and forth with Cross Country, and finally, we put it off for a while 'cause we had limited time to get it done. And that was when we had to go out on our own and find someone because Cross Country couldn't assign us anyone. We got somebody locally who did the job and filled out all the proper paperwork. He inspected it, took it apart, and discovered that it was defective. We paid him and submitted the claim to Cross Country, and they reimbursed us minus the deductible. It was all handled perfectly. Overall, we've been very happy and would still recommend them.

I’ve had TotalProtect Home Warranty for around five years now and the only bad experience I had was when I had to wait for about three months for them to get parts for my air conditioning unit about two years ago and it was during the hot part of the summer. Also, the guy that they sent wasn’t professional. I had just a little timing delay but he was charging me fees that I didn’t think I should have had to pay outside of. Then he explained that it was about the Freon that he charged. The rest of my claims with TotalProtect though had been okay because I told them that I didn’t want anybody that wasn’t reputable to come to my house anymore. Right now, I have a claim out on my furnace and a guy called this morning. He was supposed to be here today but he said that the parts have not come in. But overall, TotalProtect has always tried to take care of me.

Submitting claims to TotalProtect was very easy. My daughter did it for me and she did it online. The tech that came out was very customer oriented. They did exactly what I asked them and they solved the problem, so it was very good. TotalProtect meets my expectations and beyond my expectation. I have a rental property and as soon as I get that rented out, I’m gonna get TotalProtect.

My HMS home warranty came with my home and having it has been great. I submit claims through their site and that's been really easy. Somebody's on it quickly and I haven't had any bad experiences so far. It's usually quick and flawless. Setting up the appointment and then they emailing the initial appointment to me could be a little faster. But now, it's been really beyond my expectations.

My husband purchased the HMS home warranty in advance for the first year and it worked out so we decided to keep it. But lately, putting in a claim has not been as easy as it has been in the past. This year, it's a little harder to put in a claim especially with dual claims. For instance, I had an issue with the washer and dryer. In the past, I would call in for it and I would be able to get in. Now, the rep told me that I gotta do two claims. They tried to charge me two fees of the deductible for that.

Our realtor set us up with a free year with HMS when we bought our house and we've had it for about two years now. We recently needed our garbage disposal fixed, and we placed the request on the website and got the problem taken care of in a day. We reached out to the vendor to schedule it and they were there in a few days. The serviceman was there for about 30 minutes. He was super polite, very helpful and he made sure everything was taken care of. He cleaned and didn’t leave any issues for us. It was a pain when the garbage disposal didn’t work, but the serviceman fixed it.

We have only done one claim with HMS Home Warranty and it was easy. It was for our air condition unit. We submitted the claim over the phone. The contractor then came out and fixed the unit. I couldn't be home then but he said he wouldn’t need to go in the home to fix it. He then had to come back but it was just the next day. That was a month ago and everything has been working well since then.

I heard about TotalProtect Home Warranty through my credit union and their warranty looked like it had a good price, so I got it. I called them to file a claim and I feel more reassured talking to somebody. Over the years, TotalProtect has sent different companies and all of them have been very good.

I have been with them for 1.5 years and have had nothing but issues! The first issue I had was when our sink backed up on Thanksgiving. When a tech came out he just plunged the sink and said it was fixed. When it happened again the tech came out and they followed it to the basement and removed a wall And found a leak. The next time it happened (luckily the wall wasn’t fixed yet) they found a clog and removed it. That seemed to solve the problem. When we got the wall fixed we had to pay for it ourselves and submit for reimbursement. I called and they said they did not get it so I sent it. I called back and was told it was not detailed enough. The contractor send a more detailed bill and we were again told it was not detailed enough. The contractor even called them twice. I still have not gotten a checking. I paid $100 each time a tech came out even though it was the same issue.

My microwave handle came off, the pad that operates the microwave you have push it twice to work, was told that could cause the microwave to short out and stop working and the vent above the microwave has came off. These are plastic parts, when it was called in, I was told by the department that approves for it to be fix, that those parts don’t keep the microwave from working. I made my payment for coming out, called back to the warranty company was told that a Supervisor will be getting back with me. So now am here with a microwave that may be a danger to use and paying for a warranty that the company will not honor. Lacy

My HMS home warranty came with my house I bought and so far, submitting a claim for service is good. The process is very easy to get started and I've gotten very good assistance from the representatives. However, recently, the plumber has been a little iffy. She unclogged my drain but it clogged back up really fast. I’m not sure if it’s the work she did or it was just something that’s wrong in the pipe. Except for that plumber, everybody else has been great. The technicians who have come to my home, in general, were very professional and kind. They usually fix the problem.

I purchased a home that was previously owned by someone else so I wanted to make sure that I would be able to get something fixed if anything arose that I wasn’t aware of. I got a home warranty and went with TotalProtect because of the price and the coverage. They're pretty prompt when I submit a claim and they’re pretty knowledgeable of what they’re dealing with, what I have for my type of coverage, and what it's gonna take as far as my deductible. They give the correct information even if it’s not what I wanna hear. They get right on it and they give me the company’s information to call with the claim number. Then, the company gets back with me and the techs have been great. One incident occurred where my heating unit went out and it was in the dead of winter. He came out the very next day. Within two to three days, they had me a new unit out and had it setup.

We had a broken AC and last year we had some plumbing issues. We also had the microwave replaced two months ago all through HMS. We arranged something and the contractor came. The only thing was that they couldn't give me an exact time when they could come and replace my microwave. The day before, they contacted me to tell the time they were coming. I told them I didn't know if I was gonna be able because I had a meeting. They told me they could reschedule it and I said they could come in the next available appointment, which was two weeks later.

I've had one claim with TotalProtect and the rep handled it efficiently. They sent two technicians and they were very good. They got the issue taken care of and they gave me their card in case anything else happened. I was very satisfied. Also, the people at TotalProtect are very efficient and they do what they say that they would do. There are no hassles so I'm very pleased. I will recommend TotalProtect to other people.

My experience was good overall whenever I had to submit a claim for service with HMS Home Warranty except for the very first time. The girl couldn’t answer my question and she had to keep saying, “Hold on.” I was getting really weary about it and she couldn’t find me somebody that worked on a weekend to take care of my situation. But when I called back a little later, whoever it was that answered the phone took care of me right away, and ever since then, it has been all good.

Ceiling fan broke and needed to be replaced. Warranty rep called, told me they could send $150 FOR THE FAN. I would have to pay for the rod and extra time for the contractor to rent a tall enough ladder. Okay. DIDN'T EXPLAIN I HAD TO ALSO PAY FOR REGULAR LABOR TIME if I took the payout. When the contractor called me and explained this, I immediately called back - 22 minutes after I hung up the first time. I was told it was too late, they couldn't do anything for me. Asked for a Supervisor, was called 2 days later. Told same thing, on voice mail. Called back - twice - to get to a manager that I could actually speak to. Finally did, and I explained the entire situation, especially about how the rep didn't fully explain my options - I asked her to please listen to the call so she could hear it for herself - and the fact that I called back 22 minutes later, long before the claim had been processed, but it took 2 days for anyone to call me back. I also explained that the first time the technician came out, I paid my $125 fee, and he was here for all of 20 minutes. Why would I ever agree to pay additional labor charges when I didn't even get $120 worth of work? That would be stupid and I am not stupid. She seemed to understand and I had a little more confidence when she said she would speak to her manager and call me the next day, and that if she had to leave a voice mail she would leave her extension so I could call back and speak to her. Never called me back, but I got another voice mail from someone different, saying it was too late, with no extension. 22 MINUTES LATER IS TOO LATE???? Especially since the first representative did not explain the entire process to me so that I could understand. I spent a total of 81 minutes on the phone with various people trying to explain, and I swear all they cared about was their process, 2 days after the fact, since that is when a Supervisor finally called me back. I will be looking for another warranty company....

It's quick and easy to file claims over the phone. It was a little complex at first as the rep was having a hard time understanding what I was doing, but he was able to figure it out, so it was good. The tech HMS sent was great as well.

I’ve got an ongoing claim with TotalProtect Home Warranty for a dishwasher with a motor that went out. It would run but it wasn’t cleaning anything. The reps on the phone were very helpful and they sent out reputable contractors who told me that it would be seven work days. It’s 10 days now, of which, four were weekend days, so I should be hearing something from them. Granted I'm always gonna find a technician that just doesn’t cut it. For example, the people that they sent for HVAC have been great and I only dealt with one that I didn’t particularly care for. I gave TotalProtect feedback on that one and hopefully, they weed them out. Still, TotalProtect has been really good with who they select to provide services.

My air conditioner is a 25-year old system that has to be fixed around three times a year. I had a homeowners-type insurance and the people that come out to service my air conditioner told me that the insurance I had was really bad and that HMS was incredible. I called HMS and they’ve been amazing so far. As far as submitting claims, I do everything online and navigating through their website is easy.

Recently, our hot water heater broke and HMS Home Warranty got someone out here. The rep was very nice and professional. The contractor arrived a little beforehand and it was perfect. He was very nice too and the quality of work that he did was exceptional. They were gonna order a part but then the part was no longer available 'cause it was too old so they replaced the water heater. It has been working well since.

I went with TotalProtect over another provider for their price. When I had to file a claim, they have a seamless process. The rep that I interacted with handled my situation very professionally. I also had technicians who knew what they were doing. They did very professional work and they were very attentive to detail too.

When we bought our house last fall, the HMS Home Warranty package was offered and we accepted it. So far, we’ve submitted three claims and everything got taken care of and processed right away. We ended up cancelling one and the one claim on the dishwasher took about six trips for it to get finally fixed. But the other one with the cook stove was taken care of the first time it was done.

We've had TotalProtect for 10 years now and we're happy with it. I submitted a claim for the refrigerator by phone and everything went well. The technician that came was very competent and very polite and we liked him. Something was wrong with the freezer but he fixed it. He was very good and we were satisfied.

I just would like for someone to call me back. I have been waiting for 2 weeks now. I have tried several times to call but hung up after 20 minutes of waiting. I finally got through today and was given a wrong number to call.

I called Monday early morning to say I had a leak behind the toilet in my small bath off my bedroom. A plumber came and called in my claim. Because he mentioned the word rust my claim was denied. It would have been about $550. The plumber said it was reasonable to have a little rust since this was a water leak. No one comes out to check on these supposed protected appliances. I was simply told they would not honor the claim. The plumber will repair it out of my pocket. This is not right. When I was sold the plan - I'm 71 - I was told this would give me peace of mind. I have been so angry since Monday morning. The people I talk to on the phone are very difficult to understand so I have to ask them yes or no questions. I was told they would get back to me in 48 hours. And yet the leak is there and the plumber just lives up the street from me.

This was my first home purchase. I moved in here in ’07. I was told the air conditioning was four years old. The furnace had also been replaced since the development was built. I didn't know how old the appliances were, but I had replaced the refrigerator. Given the length of time, I decided to get TotalProtect Home Warranty because if something really big would happen, I don't have enough money to do big ticket items.

Everything has been great with HMS. I’ve used it for a couple of different services and I never had an issue. The reps worked with me and got someone to fix whatever I needed to be fixed very quickly. A couple of the contractors weren’t as great as I wanted, but then I called back a representative and they got someone else for me. HMS works out really well.

HMS was purchased when I bought my home and I am still within my first year with them. I've called them a couple of times and they've been really responsive. The only thing is we've had three calls and on all of them, I had to find somebody else. I had a water line that went out and we made the claim over the phone. However, whenever we were provided with contractors, some of them were about six hours away and they were not in our area. We called them back twice because they couldn't make it out for a couple of days. But the contractors that came in fixed the water pump, and it was good to go.

I went online when I submitted a claim with HMS and navigating through their website was not too bad. I was able to find the right thing that was damaged and it gave me options which I was able to down select one of the contractors and get an appropriate time for the appointment. I was given a five-hour window for the contractor to contact me.

I've been covered with TotalProtect for 10 to 12 years now. They get the job done and they do it right. When I submit a claim, I call them and they get a provider for me. Then, the provider comes and fixes the problem. But a few years ago, we were expecting to have somebody fix the washer and the guy came out in a few days. But other than that, the technician fixed the problem. Their technicians have been very good and they do their job. Also, they can come back if we're not satisfied. We pay the one-time deductible, and if they can't fix the item, they will replace it, which is very helpful and a very good thing. So far, they've replaced our water heater, washer and dryer. I've been satisfied with their service all the way around.

After having paid for 9 years to HMS Warranty, and I only used a few times, I had an emergency need to get my furnace working. Was set up with a service provider but told that the home warranty only covers calls Mon-Fri. (It was a Saturday!) The service provider (on Monday) they were excellent but had to get authorization for a part. (They had the part in stock and could have come back.) I called HMS 4 times in 24 hours. (Requested a supervisor call twice and still waiting.) Each time told that there was nothing that could be done and that their approval dept was "working" on it. It's days day 3 now and still without heat, with a child and it's 26 degrees! Don't expect customer service from this company, nobody seems to care and there is no escalation or complaints dept.

We never had problems when we called TotalProtect Home Warranty. They have all been courteous and polite. When we filed a claim for our toilet, the techs came out to our home after just a few days. They were very professional. They just took one visit to fix the toilet and everything has been working fine after the repair. However, last year, we had issues with the electrical company that TotalProtect have sent out. It was a heating and an AC unit that we needed help on. We didn't know when the Freon ran out. The guy who was sent out said that the unit is going bad. We just got the unit in 2007, so it shouldn't be going bad that much.

Whenever I present a problem to HMS, I get a callback within an hour or less from the actual repair person and usually set the appointment up the same day or the next. I just wish I could go in, put it online and be done with it. The technicians have been great and I haven't had any issue whatsoever. Customer service has been good and I would recommend HMS.

We've been happy with TotalProtect Home Warranty, so far and we haven't had a problem with any of the people that have come out to fix anything. The only time we had a little bit of a problem was with the microwave. The service people came back three times before they figured out what was wrong with it. Also, there was a problem to get somebody right away with the furnace repair one time. The person they recommended was closed on Saturday and Sunday and we had to wait until Monday to get it repaired. But everything else, they've fixed when they've come. I would recommend TotalProtect Home Warranty.

I'm satisfied with HMS Home Warranty. When I called them up to submit a claim, they told me which company to contact. I contacted the company and they called back with an hour. They told me what their schedule was gonna be and when they were gonna show up, which they did. But I had a problem with the secondary company. They ordered the wrong part and it took a little bit longer to get the thing fixed. But after that, the technician came back in and fixed the issue. There was not a problem.

Filing a claim with HMS Home Warranty for our refrigerator that stopped working was fairly easy. I didn’t really know what to do about it but their rep helped me do it step-by-step. I had to call the service company to set up an appointment but I didn’t have any problems with it. Then, when the contractors came out, they explained everything. If I was confused about anything, they reexplained it to me to know that everything was gonna get fixed in the timeline. They had to order parts and then they had to come back another day to fix it but they got the job done. HMS Home Warranty did a good job.

I got the coverage with HMS Home Warranty when I purchased a home and I have kept up on it. I've had the coverage with them for six years now and I kept deciding to go back to them because it has always worked out really well. On the couple of occasions that I've had to use them, it has been an easy process. I contacted them and they sent somebody out, and the work got done. I preferred submitting my claims online because I just put in my name or my number, filled out my address, and told them what I needed, then they sent the information through, It was fairly simple.

A friend told me about TotalProtect Home Warranty. We talked about everything and after that, we thought it'd be a good idea that I get one for myself. In the beginning, it was pretty fast but now, it seems slow and takes forever to get an appointment for people to come out and check stuff. The last thing I called about, they said it wasn't covered under the warranty. But other than that, their reps are nice and helpful. The quality of the work that the technicians perform is usually good and most of the time, the technicians are from Sears.

We had another warranty at our old townhouse and we liked them a lot but we moved and for some reason, they said they didn’t have service around then. We moved in our house and we've had HMS Home Warranty since then. We got it for free the first year, then re-upped the second year. They were cool the first year. We have a claim going on now for the icemaker on our refrigerator and it’s taking a long time to get it settled. It has been three weeks. We’re supposed to be waiting on a part from the service provider. Even so, the technician was good. He sent his order but he hasn’t told us why it’s taking so long for the part to actually arrive.

We’ve been with TotalProtect Home Warranty for about 12 years and our first claim was for a water heater that went out. The techs were right there to get it fixed. It had to be replaced. Then, a couple of years later, our heat pump outside went out and they replaced that for just the cost of our deductible. This time, a contractor was sent out immediately. I had an electrician come out one time too. In May though, our air conditioning went out on a Friday, so I tried calling the contractor all weekend and these ads say that it’s 24/7 service. He didn't call me back until Monday and he said that he couldn’t get here for about four days. I was mad about that one because, in Texas, it gets hot here. But other than that, we've had really good luck with TotalProtect Home Warranty. They've done really good.

I've only had to make a claim at HMS once, and it went really well. The guys came out and everything was set up. They told me that they had to wait to get authorization to replace the garage door unit. They were also about two hours late in arriving, so I had to take time off of work. But they were really nice and very efficient. They cleaned up and did everything I expected.

HMS was quick and responsive when we submitted a claim. I did it online and navigating the website was a little too easy. However, you can’t add any detail to it, which means that it requires a phone call to get any detail. The technicians were good and polite but they were mediocre at best on their actual work. Everything up to now has been pretty good with regards to the quality of work but the last one would require a follow-up call. A new issue has risen from where they fixed it but I would still recommend HMS.

Ever since I bought my house in October 2013 till the present, I've kept renewing our coverage with HMS Home Warranty. I usually called on the phone to submit claims and the reps have done a great job. But when my heater went out, I called in but ended up submitting the claim online. They sent me an email with a number and had the issue taken care of. It was that good. They very quickly got a repairman out and I was really happy with the timeliness. The technicians have all been good and they've all done quality work and given seamless service.

My heater quit working and I called HMS. They got somebody out here as quickly as they could. The technician answered my questions, did what they were supposed to do and the quality of work was fine. The heater is still working and I had a good experience with HMS.

My experience with TotalProtect has been very good. The wait on the telephone is longer sometimes, but they’re very accessible and they send good people. I’ve had a technician that wasn’t so good and they were going to send that company again but I told them that I didn't want that company and that I wanted to stick with Sears and they did. This coverage is excellent.

Submitting a claim with TotalProtect is easy but with the most recent claim I had with them, I was a little annoyed. Our air conditioner line needed blowing out. We were trying to suck it out with a vacuum, but it wasn't working. I was a little concerned that maybe there were more issues than just the air conditioning line. So, we went ahead and called TotalProtect. To have somebody come and blow out our line is only $45, but I had to pay $125, and all they did was blow out the line. I just wish that in the future, if the technician would say that it's only $50 to blow out our line and ask if I wanna just pay the $50 versus $120 or &100, I could say, "Okay, I'll just pay you guys $100 instead of filing the claim." It makes it more of a pain if they continue to file the claim when it's unnecessary. Nevertheless, it's not really TotalProtect's fault. Also, the techs that were sent out did a good job.

HMS was presented to us when we bought this house years ago, and they’ve been excellent. I keep paying every year because I’m pleased. I submit the claim, they send the people, it gets fixed and it’s all done. They know what they're doing and they get the job done promptly.

I had a great experience with HMS Home Warranty. I called in to file a claim and then they referred me to a local company. I actually got connected through the 800-number to that company and that same day, they came out and looked at the problem. The technician was able to diagnose it in a few minutes. Then he came out the next day and replaced the part that was needed. So it was a really good process and he was very helpful.

I called in a claim for a covered item almost two months ago. It remains broken. Total Protect Warranty has still not settled this claim. They sent out a contractor who did repairs, but would not provide an invoice. I have made over 30 phone calls to get my covered item repaired. Each time I call, I get a new person and have to begin explaining all over. I have been assigned 6 Case Workers, have spoken with 7 Managers, and probably 40 customer service representatives. None of them follow through, or have any capability of making a decision of actually resolving a claim. This is a game they are playing, hoping that I will become so frustrated that I will just give up, and then they won't have to pay. I have filed a complaint with the BBB and the Dept. of Consumer Affairs.

I normally do my claims with HMS online but I’ve also done it over the phone and both ways have been equally easy. Plus, the techs that they’ve sent have been well. We had American Home Shield before with our old house and that was a nightmare. It would take forever to get anything done with customer service. They’d have me on the phone forever and sometimes it was just a runaround. Then sometimes, they would send out techs that were not good and they weren’t necessarily in our immediate area. It was really much more of a hassle than a reward. With HMS Home Warranty, it has been most definitely much easier.

The one year's worth of warranty from HMS came with the home that we have purchased. And while our experience with them was lovely, I was aggravated and disappointed with the provider they sent to our home. First, we had a miscommunication about the day that he was coming. While this wasn't a big of a deal, when he came for our hot water issue, he said that he installed the water heater many months ago. And then, when he was done repairing it, he said that whoever installed it didn't bother to put the plumber's tape around the pipe.So I thought he was a big fool. He just told me that he installed the hot water heater and then he's charging me $125 for putting tape around the pipe because it’s been sitting here leaking for the last six months. Other than that, submitting a claim was very easy and the rep handled my situation perfectly. Everything went smoothly.

We are still within our first year with HMS Home Warranty and our experience with them has been very good. I even recommended my daughter to buy a warranty with them. Submitting a claim with HMS was super easy. The technician was great and he exceeded my expectations. He explained everything to me and how I should proceed when I have problems. He was very respectful and professional. The experience was better than I had expected.

I’ve been with TotalProtect for about four years now and I’m totally satisfied. I normally call to file my claims and their reps are good. The technicians are really professional and good also.

My neighbor has had TotalProtect Home Warranty for about 12 years and he had a really good experience. I've compared them to others and the TotalProtect monthly payment is a little high but I took the recommendation from the neighbor. I bought two TotalProtect Home Warranty policies, one for my daughter and one for myself. I tried to file claims online but for some reason, hitting buttons doesn't always go, so sometimes, I had to call. When I called TotalProtect though, they got appointments right away and the servicemen who came were very good. The first one put the door back on my stove. He had everything with him and he was very polite. The guys who came to fix the washer were very polite too. I asked them to wear shoe covers because it was snowy outside and they did. Then when they went down here, they got right to the point. There were two different techs for the washer and they were both very professional.

I submitted a claim to HMS today and I’ve had an excellent experience. It's easier to submit online since I know how to do it. On the phone, I always had to go through a whole lot of “press this and try this”, and it took me forever to get through to speak to a person when I had questions. So that was frustrating. Even so, the interactions with the reps were excellent as well as the service with the technicians who were very kind and helpful. We haven’t had any problems at all. I’ve been very pleased with HMS Home Warranty.

So I purchased a home recently with HMS Warranty attached. About 2 weeks later my hot water tank failed, go figure right. So I thought well thank goodness I got this warranty. I filed a claim...over a month ago at this point. So I was told that because I had only just purchased the home I needed to prove that the tank worked when I made the purchase. At this point I was waiting for this reply and never got one so I learned that when I called a week later. Kind of bs but ok I'll accept that. So I email them my home inspection report. 6 days later I call them and they say I need to email it to another address because that one isn't working so it was lost. 2nd time I emailed, 4 days later I'm emailed back saying there was no attachment, which I verified in my sent folder it was there. 3rd time I'm emailed back 4 days later saying they received it and it will take 7-10 days to read it.

We were never reimbursed for repairs we paid out of pocket and it has almost been a year. Shame on you. Pay me my money. I knew not to pay out of pocket but you assured me I would be reimbursed. I want my money now. You said in 30 days and it's almost a year. I have no hard **. Liars.

Having HMS Home Warranty has been fine for us. Every time I call, they take care of my claim promptly and efficiently. Their reps are always polite and most of the techs they've sent have been pretty good. HMS does what they're supposed to do.

We've been using TotalProtect for eight years now. We usually submit claims by calling in and every time we've called them, we've had good luck with them. But it's strange that they don't work on ice makers that come with the refrigerators. The biggest hassle we have was when we had a microwave that went out. Our unit is almost two years now. We had individuals from Sears coming out and they didn't know anything. They were just crazy. Luckily, they’re gonna cost us a one time copay because they kept messing it. It would run by itself even if I set the timer. The time will go off and I'd open the door, but it’d still be running so it was a danger. Finally, they replaced it and everything's been going along fine since then.

I've been with TotalProtect for 10 years now. Their deductibles used to be $25, $35, $50, $75, but now it's getting high at $175. And I've had issues with contractors they've sent us in the past. Sometimes it’s hard to understand them or some don't have the proper customer etiquette. But the experience I had with my most recent claim was very good. It was for our heater that wasn't working. We have a family member who's ill, and so we needed to have heat in the house. When TotalProtect realized that it was an urgent matter, they expedited our claim and a tech came out the next day. He was very helpful, very personable and he was able to fix the situation rapidly. He had to order parts but he fixed the problem the following day.

I have been with TotalProtect for almost 13 years and their customer service is great. I decided to stay because of the low premium. Also, submitting a claim is very easy. I just go online and file one. They then give me a claim number and I call the vendor. The technicians who have been sent out were excellent. Most of them are military veterans and being a veteran myself, we have a lot to talk about when they come to my house. So far, the quality of the work performed is great. I’ve had my water heater as well as my air conditioning and heating unit repaired. They also worked on the plumbing system, refrigerator, and stove. I've had one appointment for most of them and they haven't had to come back for anything.

I’ve been a TotalProtect member for years and my experience with them has been good with the exception of taking six weeks to get our air conditioner fixed this summer. We had someone come out quickly. They thought it was one thing then tried to fix it, but it was something else. We’ve had a lot of back-and-forths and inconsistent messages back in the summer with our air conditioner getting it fixed. It went out around mid-July and it didn’t get fixed till almost September. I called TotalProtect almost every day trying to get an update. It was so unacceptable it took six weeks to get it fixed.

HMS has a website where I’m able to submit claims as long as I know my contract number. I get an immediate response with a claim number and contractor who’s assigned. I have submitted two claims and I was contacted by contractors within an hour after submitting a claim. They were then able to fix the issue on the first visit and they provided good customer service. I also work for a contractor, so from my end, as a contractor, I deal with home warranties all the time. And it seems like HMS makes it very simple. There is no paperwork for me to do, which is definitely helpful. So far, HMS Home Warranty worked out great. The deductible seems reasonable and they cover a lot with no questions asked. Things are just covered. There is no prerequisite for the age of equipment or pre-existing problems. It's simple and it works.

I have had claims to Cross Country in the past. The first one was for a water heater and the claim went pretty well. Then, I had a second one for a washing machine and they took a long time getting it to me. The washing machine they sent wouldn't fit the base I already had, so I have to do without a base. It's a lot noisier though than the washing machine I had. Also, when my furnace was acting up, I called Cross Country and they sent a repair crew over. The crew looked and said that the furnace needed a new heat exchanger. I was advised not to run it at all because it could blow out carbon monoxide in the house. It had been weeks and I still have not gotten a furnace.

I did a claim recently with HMS Home Warranty for the furnace and it went well. But the thing is HMS is not fast. Sometimes, we make an emergency claim. One time, my garage door went off and I was with two little kids, and it was on a very cold weather. And I needed somebody to come right away and nobody could come. The same thing happened for the furnace. There was nobody, then somebody else was given, and then somebody came in quick. We had to make like three calls at least and follow up. We cannot just sit back and relax. We have to follow up a lot to have somebody come and take care of it.

Submitting claims to HMS has gotten easier. However, their reps are not always able to answer our questions. Techs usually come within a few days but then some are terrible. They could improve their communication and workmanship. Still, some of the techs have been very good.

I heard about TotalProtect through a neighbor and went with them from that recommendation. I've been with them for two years now and my experiences have been excellent. Sometimes during a particular transaction, I called and that operator didn’t seem to know what was going on. The call might have gotten routed to another call center and that person didn’t seem to wanna do anything about it. But I just kept calling back and then I got someone who knows what she was doing. Their automated system is a pain in the neck to navigate. It got frustrating because I have to really navigate to what I want and the choices were confused but I needed to navigate to a representative from TotalProtect. However, after I submitted the claim, the first operator routed me back to the local company that was supposed to fix the problem and that was not what I wanted. That guy didn’t seem like he didn’t wanna do anything.

The staff taking the initial claims are efficient enough and send the technician who is also friendly and determines the needed fix, takes the $75 visit fee, says we will be called back with next steps. They NEVER called when they said they would. Our subsequent calls to them lasted from 30 mins. to an hour each, ended with "the supervisor will call you back" and didn't. Now a check is on the way, in "7-10 days". We are going on 3 weeks without refrigeration living out of coolers, buying ice, shame on Cross Country and their scam artists. Spread the word, check Consumer Reports before purchases.

They are refusing to replace our Samsung refrigerator because they say the problem is not covered. This after multiple attempts to fix the problem (water and ice under the deli drawer) and changing several parts. I guess the problem was covered until they were going to have to replace the refrigerator. Never again will we use them. Customer service is horrible.

I've been using TotalProtect for a long time and I have no complaints, except for the 14 days it took to get a water heater. That was ridiculous. I was expecting three days, but it was 11 days too long. I couldn’t get a hold of anybody and that was part of the frustration. All I got was the little gal and she was absolutely great. She just couldn’t help me. I said I needed to talk to a supervisor and I explained to her that it was not her fault as she listened to me and she did a fine job with that. The supervisor called me four days later. By that time, I was getting completely and utterly frustrated.

TotalProtect's automated system is ridiculous. There are so many questions they ask you, and it takes too long to get to a customer rep. And I don't have too many qualms with their reps. It's just that it seems like they're foreigners and it takes so long to understand them. I find it easier going online, if I could get through online due to my problem on my computer. But I've been with TotalProtect for 10 years now and anytime I had a problem, it was all taken care of. The technicians have been excellent and I haven't had a problem with any of them.

I submitted a claim online and it was a good experience. When I had a question, I called an agent and that worked fine. When I called HMS, they gave me an idea of when the contractor would be coming. Then, when I made an appointment with the company, they were good at keeping it. The contractors were very friendly and so far, they’ve done well with the quality of their work. The guy who came from Riddle Electric was excellent. It was a difficult job and he stuck to his guns. He crawled around in our loft for ages before he could find the fault.

My experience with TotalProtect Home Warranty was very good. I've been with them for many years. Submitting claims by phone works very well for me and I'm very happy. When the air conditioning wasn't cooling, James, the tech, went up on the roof and fixed it right away. He was very nice and efficient. The previous year we also had an issue with the air conditioning and it took three visits before it was fixed. The same people came in to fix it this time and they knew how to fix it, which was why James was able to do it so quickly.