Cinch Home Services Reviews

I have HMS Home Warranty on about four houses. I always have had home warranties on my houses for the last 20 plus years. I always file my claims by phone and everybody has been polite and friendly. I called in a claim the other day because I’m having an air conditioner problem and I’ve got somebody coming on Wednesday. I buy warranty on a house, then I don’t even think about it. If something goes wrong I make a phone call and it’s fixed. I’ve got HMS on speed dial. I’m running a couple of small companies, so I’m really busy which is why I deal with a warranty company. HMS Home Warranty is a bargain. I really enjoy knowing that if there’s a problem with the house I know what it’s gonna cost me. So if I have a heating system that’s not working, I know it’s gonna cost me $125 and it’ll be fixed. I’m a fan of the HMS product. I recommend it as a matter of fact.

I have two valid claims with Total Protect Home Warranty (Sunrise,FL) that have been outstanding for over 90 days. I have spend literally hours on the phone trying in vain to get the Company to honor their warranty and make the covered repairs. I have spoken to managers and have been promised a resolution only to wait a couple of weeks and start the process all over again. This Company has absolutely no follow through, no coordination or communication. They actually told me to get in touch with their repairman to ask him to call them! Seriously?!?! My patience has run out so I will be filing a claim in small claims court within the next few days. Save your money!!!

If your looking for a great home warranty company, DON'T USE TOTAL PROTECT HOME WARRANTY. I have been dealing with a broken washing machine for nearly 3 months and still cannot get Total Protect Home warranty to correct problem. I have had two separate companies try to fix several times but the problem is never solved. The washing machine transmission has been replaced twice, along with the motor and multiple control panels. It seems that Total Protect has the philosophy to throw part after part to correct problem. This unit should have been replaced several months ago. I believe the cost to repair has exceeded the cost to replace multiple time. I can never speak with a supervisor, I'm told that they will be calling me. I'm the only one who is making calls to an organization that does not care for their customers. I keep getting different information from the customer service representatives, nobody can help. I am just wanting to get my washing machine fixed. I don't have time to keep waiting on service techs anymore, nor do I have time to keep going to the laundry mat. It's time to resolve my issue and have the washing machine replaced.

I took TotalProtect on a recommendation I was given and my experience with them has been good. I've also had good experience with the contractors they've sent out.

I had contractors from Cross Country come out several times. I had an issue with my washing machine and the guy came out and checked it out. They replaced it with a new machine. Then, I called and we did a maintenance check of my other appliances. And there were a number of issues with my refrigerator freezer, my dishwasher, my microwave, and my Jenn-Air range. After looking at everything, I had a new ice maker put in the freezer. There was a new turntable and light within the microwave. I had a new hose and the switch put in the dishwasher. And I'm waiting for a new part to be replaced for my Jenn-Air cooktop above the range or one of the burners. And for all of that, it costs $100 for the copay. Also, the new washing machine that they replaced was a $100 copay.

I would recommend TotalProtect. For the most part, submitting a claim has been simple. There’s a number to call them and tell them what’s going on, and they normally assign a service tech and set up a time. Sometimes, I gotta negotiate the times because it conflicts with something else I got going on. When I call in a claim, sometimes I have to wait on hold. There’s a 20% that it takes a little bit longer where I have to wait but 80% of the time, they pick up within a reasonable amount of time and I get it done. And sometimes the service providers don’t always show up exactly on time, but it isn't TotalProtect’s fault. It has something to do maybe with the scheduling between TotalProtect and the service tech, but they show up and the relationship so far with them has been good. They’ve done what they were supposed to and they appear to be knowledgeable.

We will have been with TotalProtect for seven years this July and their service has been amazing. I have owned homes before and I was not aware that a home warranty was an option. Our current home was a foreclosure and our real estate agent recommended it. When we first moved in, the air conditioning was out and we have six-week-old, identical twin girls who just got out of NICU. That was in July and it was 104 degrees in the house. We didn't have extra finances to do a major repair then but we were able to call TotalProtect. The home warranty stuffed in within 24 hours and they came to the conclusion that it was going to require a replacement. They were able to replace the inside unit and get the air conditioning back up and running. It was a huge stress relief at that time.

When we bought our house in 2004, HMS Home Warranty it was part of the package. It was the one that the previous owners had. Submitting a claim was quick and very prompt and it was not a long wait for somebody to come out. The technician was knowledgeable. But their annual fee keeps going up, which is unfair for a loyal customer with not that many claims.

The bank that I used to use offered Cross Country and their price was good. I've had them for three years and the people I called for a claim were always friendly. When my compressor wasn't working on my AC unit and the heater didn't work for a couple of days, I called Cross Country and it took them a couple of days to get somebody out here. But I live out in the middle of nowhere so I understand that. The contractors were professional and nice guys. If people have the opportunity to use Cross Country, I would recommend they get it.

The person I bought the house from told me about HMS and the warranty was already there so I just went to extend it. When I had a claim, the real estate agent got me the information and reminded me who was my home warranty company. He also explained to me how to go about things. HMS' claims process was simple and I didn’t stress too much about it. Being the first time that I have called, their reps made it super easy for me and our interaction was very pleasant. Then, when the tech came out, he did really good work and was very professional and presentable. Overall, my experience with HMS was great and if my friends were looking for a home warranty, I would recommend them.

I appreciate the help from TotalProtect Home Warranty. My credit union said it would be a good company and so far, has been. I file claims over the phone but I do recognize that the online is available to me. The representatives are good whenever I speak to them and my interactions with the contractors who had been out have been very good too. The only complaint I have is when I had the water heater that has gone out then they left to get authorization, it took two days to get the hot water. Otherwise, the service has been fantastic. The delays sometimes put people out but it's part of the deal.

We've been with Cross Country the whole time we've lived in our home, 18 years now. I call when I have a claim because of my age and I also prefer it. I am not on the computer too much and I like to talk to somebody. Over the years, we've had a couple of bad experiences, three major ones that stand out, but they've been good for the most part. My claims are usually resolved within a week, sometimes a few days. The most recent claim for our washing machine was fine, very nice. That went smoothly. But we had a few of things that ended up costing us a small fortune because of the delay. One of them, we now have a major damage to our house as a result so I am not happy with that.

I am a Realtor and our manager talks about how great having HMS Home Warranty is. Once the office started offering HMS to the customers, I decided to buy it and since that day, I tell all my clients and friends about it. Submitting claims by phone has been very good, though it sometimes takes a little bit of time, but the service that HMS offer is good.

I’ve been with TotalProtect for a few years now and I’ve had a good experience with them. Whenever I called, they were always reputable people and I never had a problem with processing a claim. It was easy. I like that when the claim is put in, TotalProtect texts me and they even text me a picture of who is coming to do the repair. Last month, they worked with me in replacing a water heater. I called, just keyed everything in and didn’t even talk to anybody. They gave me the response of the plumber that would be coming out, the phone number, and my claim number. I waited a while before I called the plumber to make sure that everything was okay. And within half an hour, the plumbing company called me to tell me that they already got the claim notice and when the time for them to come out would be.

I file claims with TotalProtect Home Warranty over the phone and I have great interactions with the representatives. Also, the technicians who have had been out did good. It's all been positive. I've been with TotalProtect for about 6 months now and everything has been very satisfactory. I'm very pleased and if others ask and want a home insurance, I would definitely recommend TotalProtect.

When I purchased my home, the homeowner purchased HMS Home Warranty for me as a condition of me buying the home. It's a 14-year old home and my new home for four months now. I've submitted claims with HMS several times now and it was very easy. I can do it online or by phone. And I like the online experience, where after submitting the claim, I get a follow up email saying, “We got it and we're working on it.” And then they'll send me another email stating who would be contacting me. The contractors then contact me on the next business day. Those that have come out here have been professional and knowledgeable, and everything has always been very well done. Their work has been top-notch and all done in the same appointment. I've always had a positive experience. HMS is doing a great job and I'm so glad I have the service.

I have been with HMS since the end of December this past year. Submitting a claim was not painful at all. I was able to submit a dual claim on one so that was convenient and it saved me a little bit of money. I did that over the phone and I just spoke with them within a few minutes. Within a week, they sent out the techs and the techs who came were good. They explained what they could and couldn’t do. In fact, the HVAC guy was great. He said that there’s nothing wrong so he's not going to require me to give him the deposit. I'm definitely gonna use him for some future businesses. Also, the quality of the work they have done was good. The problem was minor so hopefully, I won’t need them for the rest of the year. HMS is certainly working with decent and reputable contractors. And, I appreciate HMS's patience in getting my account current.

I like having Cross Country around if I need them and I've been with them for eight years now. The coverage is okay, but I would love to see the warranty cover home appliances besides just the washer and dryer.

I have never had such a horrible experience. I pay $40 per month for this warranty and I am so disappointed. Before it changed to Total Protect, I didn't have any problems, but my most recent claim has been such an ordeal. They sent someone out to diagnose my refrigerator. That company stated that it was a sealed system failure and that they could not do the work. So, I contacted total protect again and they said they would find another company. I waited for a couple of days and when I didn't hear back, I called again and they gave me the phone number for a different repair company, but when I call them they said they didn't work on sealed systems either. After several more days and several more phone calls to Total protect, they gave me the name of yet another repair company and when I called them, they too stated they don't work on sealed systems. However, the young lady that answered the phone was very nice and said she was very familiar with the failings of TP and she set out to find a company that could do the repairs. She gave me a couple of phone numbers. I called one of them and they told me they could do the work but that they were not contracted with total protect. However, they called and received an authorization number. They reached out to KitchenAid and was told that the part that was needed was no longer being manufactured . After waiting several more days I get a message at 5 from Total protect saying they were sending out a repair company between 6 p.m. and 10 p.m. that night. I called back to inform them that I would not be home on such short notice. I also called the company that they said was coming out which turned out to be the same company that had already been out they just had a different sister company name. I left a message for them explaining that I would not be home and the following day when I spoke to them they stated they were never scheduled to come out the night before , but that they had found a company that could repair the part since it was no longer being manufactured. once again another total protect snafu. By that time, I'd been without a refrigerator for more than 3 weeks. I spoke with total protect and was told what I needed to do to be reimbursed for the repairs. So, the company came out and they pulled the computer from my send it off for repair. At this point I had paid $45 to the original company that came out $99 for service fee to the second company as well as a $200 deposit for the work. After a few days they got the part back and they came out to reinstall it and I paid the balance of the work which was approximately $300. I sent my receipts / invoice to Total protect and then a couple days later, I received an email stating they needed a diagnosis and additional information . The information that I had from the company stated that they had replaced a rebuilt computer and it indicated the part number and all of the details of the various charges and how much I paid. I replied Total protect's email and said I did not have anything additional and that the repairs had already been authorized and requested that they review the records from the original service provider. After a few days of no response, I called and spoke with a customer service representative who said she was going to email the review Department and someone would be getting back with me. That was on March 30th and as of today, April 24th I still hadn't heard from anyone. So once again I called the customer service line and got yet another indifferent representative who insisted that I hadn't sent complete information . I told her I sent everything that I had and asked how could total protect authorize a repair. The authorization code that they gave the repair company was on the receipt / invoice that I sent to them. She was very dismissive and her response was the most that she could do tonight was send another email. Then she asked if I had any other questions when I said no she just hung up the phone without a proper closing. I am a customer service manager for a large organization and I would never hire most of the representatives that I spoke with during this ordeal. I am appalled that A). They couldn't find anyone to do the work and I had to find a repair company on my own, B). Throughout this entire ordeal, total protect didn't reach out to me at all, I had to continuously call them to check the status of my claim. The one time that I did ask to speak to a supervisor, it took several days for someone to call back. She left a message stating she would try at a later time, but never did.C) it has been a month since I submitted my information for reimbursement and I have not received a dime. This company's processes and people need to be re-evaluated and improved.

I have been with Cross Country Home Services for at least four years now and I'm okay with the coverage plan that I have. Submitting claims over the phone has been carefree and easy.

My agent referred HMS to me and I've had them since I bought my house. One time, I had a problem with my water heater. I submitted a claim and the lady I talked to on the phone answered my questions. They sent the technician within two days, he was nice and he fixed the water heater properly and professionally. Since then, I had not had any issues with it. So, I was very satisfied with my experience.

We purchased our HMS warranty with our first home in Maryland. I do my claims with them over the phone and electronically. When you speak to a person, they would give you the name of the company that's going to be calling you and you can be more proactive and call the company because sometimes if they just give the claim to the company, the company takes longer to call you than you would possibly like. The contractors have been good and I have no complaints about their work so far. I just wish there were more contractors sometimes that I could choose from. HMS has a lot more contractors to offer in Maryland. In the state I'm currently living in, it's very limited. But it's near where I live.

Total protect has terrible costumer service. I have had a home warranty plan with total protect for over 13 years and have never missed a payment and prior to this year had received decent responses to our household problems. That all changed this year. My refrigerator stopped working all together 1/21/2018 and it took 2 months for total protect to tell me they would give me $500 to replace a $3000 refrigerator. I live in FL where food does not keep unless it's refrigerated and have 4 boys. The first time a called they set up an appointment with a repair company that was never notified, so there went 5 days.... The next repair company came out and told me they had to order parts and it would take 3-5 days. After 5 days I called and they told me to call Total Protect who was responsible for ordering the parts. For the next 2 weeks, after multiple phone calls lasting 30-45min, I was told that the request had been sent to "research". I asked multiple times to speak to a supervisor and was told it could take up to 48hrs. Well it took 7 days to get a call back, and after being transferred to 3 different people, and holding for 1 1/2 hours, I was told the order had never been sent to research and the parts had not been ordered. Finally the parts were ordered and a week later installed to no avail. I was told by the technician that it would take 24hours for the refrigerator to cool, however it never started working. Next I had to wait for days again for the tech to come back out and say that new parts had to be ordered. He NEVER ordered the parts and after 3 weeks he told Total Protect that my refrigerator was not fixable. During these weeks I kept calling back, and eventually spoke to a supervisor who promised to send out another repair company the very next day. I was thrilled until I welcomed them into my house only to find out that they were an Air Conditioning repair company who could NOT repair my refrigerator. So after multiple calls They assigned a third repair company who never returned my calls. After 2 months without a fridge I managed to speak to another supervisor who got a hold of the first repair company who never ordered the necessary parts and I was told that my fridge could not be repaired andI would be given $500. That does not begin to cover the cost of the fridge or the expense of daily grocery shopping but I was told there was nothing else they could do for me. I took the $500 and had the refrigerator fixed on my own but had to wait 2 more weeks for parts to arrive. To make this very long story not much longer I decided to cancel my plan with Total Protect only to be told that I had to continue paying for the next 7months until my contract runs out. I will NEVER again use Total Protect. I will NEVER again recommend Total Protect, which is something I had done with multiple neighbors. Horrible costumer service, horrible courtesy on the part of the employees, The one time I spoke with a supervisor who was very helpful, I was duped into thinking they wanted to help me as they gave me their email and extension number. Those emails went unanswered as did all the phone messages.

I have wasted many hours on the phone with multiple staff of HMS. My dishwasher broke in the beginning of December, someone came out and ran diagnostics a week before Christmas... I didn't hear anything from HMS for a few weeks then called in mid-January to get an update. Their lines were consistently busy with a message saying "our call volume is unusually high, please call back in the evening hours or on the weekend". I called during these alternative hours, and still received this recording. I could not even get through to an individual to tell me what was happening with my claim. I finally received a call in early February and was so pleased to finally hear from HMS-- turns out it was someone calling to see if I wanted to renew my warranty for another year.

This home warranty was included in the purchase of my home. I didn't pay the premium, and though I am dissatisfied with my experience, they did pay out more for my claim than the premium cost (I think). So, there's that. I've never had a home warranty before, so maybe other companies are worse. But I will never have a home warranty again. My boiler system, which according to our home inspector was in fine working condition when we bought the place in June, didn't heat our third floor or our toddler's bedroom when we turned on the system in October. Fixing this problem has taken six months about as many different companies to resolve. Some of this is the fault of the boiler and the service companies - not HMS' fault.

I received a letter from First Tennessee Bank offering me the protection from TotalProtect Home Warranty, and I needed some warranty on my appliances since they weren't new. I've been with TotalProtect for a long time now and I've been very pleased with them. I feel like I had made a good decision, but I don't know about this time with my washing machine. So, I'm a little bit upset with them now.

Do not buy a home warranty plan with these people. They are grossly incompetent and dishonest. First, my plan said that the out-of-pocket expense for the customer is $75.00. Lie. It is $125.00. Their advertisement on line says the average out of pocket cost to replace a water heater is $285.00. Lie. It is $530.00. They are Total Protect but in reality you are dealing with Cross Country. They farm out portions of the jobs to them so it takes twice as long to get something done. My water heater went out 12 April 18, so I called Total Protect. On the phone I clearly told them (to an actual person).."My water heater died." They put the service order down for an A/C unit. I did not know this until their designated A/C repair people called and told me they couldn't make it (by that time I had missed a day of work). I promptly called back to Total Protect. They gave me a plumber and said the tech would be out 16 April 18 between 0800 to 1700. At 1300 (1:00) I called the plumber. They told me Total Protect never called them. I called back to Total Protect. They said "Sorry" and after more cross talk the plumber finally arrives at 1530 (3:30). He confirms the water heater is dead. I have now lost another business day. The tech collects his $125.00 and informs me that my out of pocket is $530.00 ($245.00 more than their advertised "average'). I promptly call the plumber and put down $200.00 towards my $530.00 bill. Now I spend the next six business days on and off the phone with Total Protect as each of their representatives tells me different reasons why my water heater has not been ordered. I am literally doing their job with the plumber. As of 24 April (ironically my birthday) I am still on the phone with Total Protect and the plumber trying to get a water heater. Every time I call these people I get a different story. They really, really are horrible. Who knows how this will turn out. But one thing is absolutely certain; if you have a contract with these people cancel it. Additionally, you can never get the same person when you call them. Each time you call them you have go over the same information over and over again. They don't take adequate notes so each person ask the same exact questions. To date I have talked to them AT LEAST 16 times. Absolute chaos. After this job is complete (if they ever get it completed) I am changing companies. I suggest you do the same thing.

I opened up a claim about our Heating and Air (they called it a heat pump issue). They sent A-Z Heating and Air out, they said that there was a leak and that a condenser valve was as well as a pipe would need to be replaced. They suggested a system replacement due to some rust they found in the attic on the unit there. After a month and a half of calling the warranty company and only getting "It's still being reviewed, they will call when they make a decision". Then I was told A-Z was not responding to them so they sent (which at this point was a little OVER 2 MONTHS) Epic Heating and Air and they confirmed what was already told to them... Instead of repairing or replacing, TotalProtect told me that the pipe that needs to be replaced is not part of the AC system and was not covered per their terms and conditions and was considered a "medication". I asked how is a line that runs from the outside unit to the inside NOT considered part of the AC system and it was the original unit from 2006, NO MODIFICATIONS. I was told that there was nothing else and that I could pay EPIC Heating and Air %$562 to make the repair. I had been a customer for 2 years and never had a claim this them (I had 2 and they hot water heater was repaired with no issue even though another plumber looked at it and told me it needed to be replaced as well due to rust around the bottom) I cancelled on the spot and after being transferred around to 2 other people, I finally got it cancelled and they could have cared less!

I have had HMS Home Warranty for 3 years now. The 1st year I bought my home the entire HVAC system went out and was replaced. That was a great, smooth experience. I am not sure if since then management has changed at HMS, but my Refrigerator was acting up. Not cooling or freezing well enough even though it was on the max temperature setting and the ice-maker was also not producing ice. I put in my claim on Friday, 4/6 and the technician came out on Monday, 4/9. The technician checked my refrigerator out and said there was nothing wrong with it. That he only had to order a new water valve for the ice-maker. He then proceeded to decrease the fridge temperature to one level less. I wake up on Tuesday morning, 4/7 and everything in my freezer was defrosted and it was colder outside than in my fridge.

Cross Country is a good program especially for people who are getting up in age to have one steady place to contact for services. But I've been with them for about three years now and what I pay has gone from 85 to 125. Some of the sub-contractors could be better too. I had one bad experience with one sub-contractor and I asked them not to send that one back to me for repair. But other than that, the coverage is okay. I give them a call to submit claims and that has been going well.

I had one claim from HMS Home Warranty in the fall when something was going on with my furnace and that service was absolutely wonderful. The guy came out, assessed and came back a couple of days later to fix it. And I haven't had any problems. I was quoted by another outside contractor for $600 and I only ended up paying a $100 with the home warranty so that was excellent. I just finished with one claim on the washing machine. I couldn't wash at home so I had to go to a family house to do it. So, that was a bit of an inconvenience. The vendor that was sent out looked, assessed and he took forever to either submit something or order a part. That drag on for about two months, from December to January to February. Eventually, they gave me a new vendor which was Chesapeake. And those guys acted more promptly. And HMS ended up giving me money towards a new washer.

This is the worst company I've ever dealt with! After months and months of no satisfactory resolution on a furnace claim, our service was canceled - just two weeks after getting a letter that said it was renewed, had a rate increase and that my card would continue to be charged. I suppose we were non-renewed because we actually expected them to pay a claim. They were happy to take our money for years, but not so happy to do what you are supposed to do! We have a formal complaint pending with the Attorney General of Texas. We've changed to a service with much better reviews and service. BUYER BEWARE!!

The Cross Country Home Services reps were terrible. When my mainline waste was stopped up, I called on April 1st to see if this is covered in my policy. I was placed on hold, came back, and the answer was yes. Up to 100 feet, less 125 was what the representative was saying. Two days later, a representative from Advanced Appliances came. He barely got to the door and right away, said that it is not covered with my home warranty, that he had been to this before and that was what happened. I was not believing that because I was told that it is covered. I made the phone call to Cross Country and the person I spoke to said he doesn’t know why they said it and that it is covered. Then he said he would let his boss call and the boss said that it isn't covered. So it was a bunch of back and forth with this one guy.

My HMS Home Warranty expired back in March. I had it for a year, filed three claims, and the experience of doing that was fine. The contractors that they sent out seemed a little sketchy at times though. The company that they contracted with wasn’t a well known company that I would expect to see. My wife was afraid at first when these people showed up. They weren’t wearing uniforms and didn’t necessarily look like professionals. But the work seemed fine. Twice my AC unit was having a problem and they quickly identified the problem and fixed it. Then I had a waterline leak that the pipe needed a hole dug and replaced.

We've been quite lucky to not have to use our warranty company until this last month. We noticed that we were starting to have issues with our HVAC so I went online and scheduled an appointment. Got a confirmation email that someone was coming the next day, between 8-5. Waited the ENTIRE day and no one showed. Called HMS and was told that the contractor wasn't doing Saturday appointments. So I waited an entire day for absolutely nothing!!!

Do not use this company. I have been with them for years but they have a new system that’s don't work for everybody. It has been almost one month trying to get my refrigerator repaired and still waiting. I will be canceling my policy. They won't talk to the repair company to see why they have not been back to my house. They said that I have to talk with the repair company, but they will no answer the telephone or return my call. Sears took a week to come out for the repair and told me the refrigerator was fixed. In two days it had frozen up again and was not freezing. It took another week for Harrell Appliance Repair to come out. He said the refrigerator needed a defrost heater and now it is the second week and he has not returned nor call. I called Total protection and they said they have to give him 48 hours to report the symptom. He has had a week and a half. Is there anybody out there including the workers at Total protection that would like to be without a refrigerator for a month or more? Well I have and there is no relieve in sight and even though customer service is nice, I am still without a refrigerator and all the food that was in there has gone bad. We have to eat out most of the time because we cannot put anything in the refrigerator. Will anybody pay me for the lost of my food or for the meals we have to eat out? I am living in the stone age where you have to go out and get ice to live. Total protection is not helping me at all to help solve the issue. All I get from them is "we are sorry". Sorry is not helping my refrigerator.

I recently bought my house, the realtor gave us the first year to get started with HMS Home Warranty. When on March 5th our trash compactor started leaking we submitted a claim. A service provider came over to the house to diagnose the problem and charged us $100.00. He claimed that the compactor had to be replaced entirely and that they would order it and come back later to install it. They didn't come back until March 30th. The part they brought with them was the wrong part.

Getting TotalProtect Home Warranty sounded like a good idea and it has worked very well for us, so far. Most of the time, they were prompt when we submit a claim to them. But last time, it was a claim for my air conditioner, they told us that the technicians will be here on a Wednesday and they came a couple of days before they were supposed to come. We’re getting somebody from out of town most of the time and that took more time. But this guy was local and he was very good and very prompt, and I appreciated that. He had the part, he fixed it right then and my A/C has been very good since then. We’ve had some bad some experiences too and that was because of the contractor but it got straightened out.

I've been with TotalProtect for eight years and my experience with them has been excellent every time I submitted a claim. I called them, told them what was wrong, then they took it from there. The interactions I had with their reps were excellent as well. They were very courteous, helpful, and they took care of everything. I haven't been on the phone with them over two or three minutes at the most. All of the techs that came out here were wonderful, too. I'm very pleased with TotalProtect and I've recommended them to my neighbor across the street beause he asked me who I was with. I plan to stay with TotalProtect as long as they keep renewing my contract with them.

The seller of the condo that we were buying purchased coverage with HMS Home Warranty for us. A home warranty was not included in the purchase, but we requested it. We own this condo, but our daughter rents it from us and we live out of state, so we wanted to be sure there was an easy way to get repairs done. So far, we've made three claims with HMS. The process of submitting a claim with them is very easy. I usually call, especially since we're new to the warranty and I wanna make sure that I'm interpreting what's covered correctly.

I’ve had a home warranty for years. We had it first for the appliances. But now, TotalProtect has a maintenance program where they come out once a year for the different appliances, plumbing and electrical things. Whenever I submit a claim the reps call right back. And if the first company who comes can’t fix the problem, TotalProtect selects the second company to come out. I submit the claim both over the phone and online but the phone is easier than online. So I’d rather do the phone and talk to a person. The reps know what they are talking about and how to get the service I need and the questions that I ask were answered.

I have a service contract with Cross Country Home Services. On that contract, it states "Garage Door Opener." I called and stated the motion sensors were not working and they scheduled a technician to come out. After coming out, the technician said it wasn't covered and charged me $249. I called Cross Country Home Services and they said it wasn't covered. After going back and forth, they refused to refund me up to my deductible and state it is my obligation to get the money back from the technician that they sent. The motion sensors are part of the garage door opener, come in the box when purchasing the opener, and the garage door opener will not work without them. At no point in time was I told they were not covered, neither in my contract nor on the phone when scheduling.

We bought our house a few years ago and a home warranty through HMS was included in the purchase. We renewed the home warranty every year since then because stuff kept breaking. I like that I pay monthly and I have a deductible. Our hot water tank just went out and there was a little extra cost for us, but it wasn't like the entire cost of a hot water tank that we needed to pay right away. I normally file the claims over the phone and their representatives are usually good. I have no complaints about them. I understand that some days are gonna be busier than others, but it's never anything that's too excessive of a wait.

A long time ago with the water heater, the technician who came was arrogant and hard to deal with. But he did the job. And I've been very satisfied with the work that the technicians do.

Cross Country is much better than my previous home warranty provider. I left my old provider and went to Cross Country because with things that I was supposed to be covered for, when I called about it, they didn’t cover me. It’s been a much more pleasant experience with Cross Country and they always get someone out very quickly. I’ve already referred a couple of people to them. Also, when I submit claims over the phone, it's not long to get through to somebody and the representatives are very professional. So far, everyone that has come out has been great. The only thing about the insurance is that they raised the amount this year to $100 and I still don’t understand that.

My experience with TotalProtect has been great. I would simply call them to submit a claim and make arrangements from there. The claims rep was courteous and answered my questions. And for the most part, the technicians they sent out had all been helpful and informative. The quality of the work done had been satisfactory and I would recommend TotalProtect.

I’ve had TotalProtect Home Warranty for a while. Their price was good and I liked the stuff they offered like the deductible on a homeowner insurance when we have a claim. They have excellent service. When I get a claim, I submit a claim online to get the contractor schedule and they are on the spot, I don’t have to wait. On the other hand, the technicians were very friendly, very down-to-earth and they talked to me. They explained things, and they got things done. Overall, the quality of work performed was excellent.

I've been with HMS Home Warranty for about seven months. I filed claims with them over the phone and my interactions with their reps were okay. Some of them were helpful, some of them were not. For the last claim I filed, the contractor was great and he kept in touch with me more than the home warranty people. I was getting conflicting information from HMS's reps. I called and spoke with one person who told me something. Then, another person told me something different. A part was on back-order and one person told me that they were gonna contact the person who had the contract to go pick it up, but it never happened. So, I felt like I was getting the runaround or maybe people weren't reading the note carefully and were telling me incorrect things every time I called. I went almost close to a month without heat during a freezing time and at this point, I wouldn't recommend HMS Home Warranty.

I initially got HMS with the purchase of the house -- it was offered by the seller. I’ve been really impressed with them. When I have submitted claims, and I have done it over multiple years, they identify a local vendor, they put me in contact with them, and then I talk with the local vendor. If the local vendor is not available, I reach back to HMS and they identify a secondary vendor that is also local, that has more availability, and that is more prompt in their replies.Their techs were really good. There have been times that they will have to order parts and they will go to HMS and they have to submit it. Since I’ve got them for multiple years, I’m obviously very content with their service. I have recommended them to friends already.

I had a home warranty before, but I wasn’t satisfied with it. One of my friends told me about TotalProtect and I got a warranty from them. I've had a good experience submitting a claim. The online process is very easy and it takes 10 to 15 minutes for their representatives to get back to me once I submitted a claim. Also, the technician they've sent was knowledgeable, polite, and well-dressed. He did a good job, too.

I usually submit a claim with HMS over the phone and it's been really easy. The claims representatives have always been excellent. However, I had a real problem with the technician from Sears over a claim with the microwave around last Thanksgiving. I was given a window when he would be here but he was about four hours late. When he got here he had an attitude. He didn’t want to work on the item and then told me they wouldn't do anything with the item anyway. I had to jury-rig it and it went down almost a month later. I called back and sent out a recall to send somebody else. The next technician came down here and called me. He looked at it and found out what the problem was right away. He submitted his thing and about a week later, I had a new microwave.

I file my claims over the phone and my interactions with the Cross Country reps go very well. The contractors that they send out are very good and I’m very satisfied with them. But one bug I have with Cross Country is that they will not replace anything unless something goes wrong. I’ve been living in my condo for almost 20 years and I’ve had the same water heater and furnace. At any time, these products can go bad and I’ve been told by even the maintenance people that come to look at it that my furnace and water heater are so old and that I could have a failure in my system at any time. At some point, they should know that these systems are gonna fail and a replacement is better than waiting for an accident to happen.

TotalProtect is a rip-off!!!!! They allowed one of their Authorized HVAC CO. To charge me $1,605.00, Non covered charges, that I had to pay up front before they would come out to repair my heater, I requested that TotalProtect give me a different Service provider because no one pays a business before they do the work! TotalProtect said no you have to use the service provider that we already authorized. The company charged me $320 for permits that they never obtained. They installed my furnace on 4/5/18. I called (L&I) License and inspection on 4/5/18, they told me that no one has applied for a permit for my address, I called TotalProtect 4/6/18, made them aware that they charged me for permits but did not obtain them, they put my complaint in review. I called them 4/19/18, I spoke to someone in review they stated, the HVAC company will call me when they receive the permit numbers to give me. I said they are supposed to get approved before they come out to perform the work which was done on 4/5/18 not after the work is done, today is 4/19/18. I requested my $320 back, they said the HVAC co will call me with the permit numbers when they obtain them. I contact License and inspection, they told me to contact the Attorney general department because the procedures are you have to get approved before you start the work, not after. I can not believe that I pay TotalProtect $71.95 a month to get ripped off! ??????????? ?

Our overall experience with HMS Home Warranty is good. There are glitches and I don't know if HMS can screen the contractors a little better or if that would delay the process. However, I’d like to know that the contractors coming out are familiar with what they’re coming out for. We've been using HMS since we purchased the home in 2016 and we chose to renew with them basically for the price. It’s very simple to file a claim with HMS. I go online and either put in my contract number or address and then answer a series of questions. Usually, you tell them the category and then give them what the concern is. And it goes in and they respond very quickly. That part of it is done very well. And then it takes no more than one or two business days before a contractor contacts you.

I've been with TotalProtect for a very long time. Their coverage is very good. Whenever I submit a claim, I call them out and they give me a claim number. They give me the phone number of the person who's gonna come to my house and set up the appointment. It's quick and whatever my problem is, they usually take care of it. The representatives I spoke to were very nice and most of the technicians who came out were very good. Recently, I had a problem with my toilet and TotalProtect sent a plumber. The guy knew what he was doing and he fixed the problem right away.

I had Residential MD, and since Cross Country took over, it’s been a great experience. The few times I’d ever used them before Cross Country took over, it was nothing but a nightmare. The majority of contractors have been great. There's a father-son plumbing team that I do not care for, and I made that known and Cross Country was able to find me somebody else. I’m very happy with them. One time, I was gonna drop the previous company and try another one, but Cross Country has been doing a great job. I would definitely recommend them.

I got frustrated with my service provider because when I did a refinance on my house, they could not transfer it over after multiple tries so I changed. I looked online for somebody that was doing the same thing and that had a similar product. I ended up with TotalProtect and have had a contract with them for years. When I submitted a claim, it was frustrating at first. It wasn't troublesome but providing that information, getting the technician to come out, and the technicality within the coverage frustrated me. They were not incorrect in the spirit of their details in the contract. It had to do with the air conditioner's coils and rust, and rust is a non-covered issue. I thought about dropping but I didn't. Recently, I had them respond to a claim on faulty electric lines. Everything about that went exactly as it should have been, satisfactorily covered and concluded, and in a timely fashion.

I have been with HMS Home Warranty for a year now. I bought their insurance when I bought my home, and the company itself is great so far. But when I had my water heater replaced and I paid my deductible, the contractor left a whole bunch of pipes and other stuff parts lying on top of my dryer. They also left the box for the water heater in the backyard. They didn’t break it down. So, I had to clean after them. Other than that, HMS Home Warranty is a good company. I would tell friends that if I need anything, HMS doesn’t ever hesitate to help out. The management was nice as well. And since my warranty is about to expire, I’m gonna reinstate.

I left the warranty company that I was with and came to TotalProtect. When my air conditioner wasn't working the technician came out and told me everything that he was going to do and what he found that was wrong. He corrected it and everything has been working wonderfully. He is one of the most professional ones I have ever met out of all the technicians who came. He walked me through everything. Whatever he did, it was taken care of. He was courteous and awesome. Give TotalProtect a try because I've had good experience with them.

DO NOT USE Total Home Protect/ Cross Country for a home warranty. Their process is slow and no one can give you an update of what is going on. Managers are not accessible. I would love to hear Steve Upshaw or Doug Stein's opinion on how his company performed. I would be embarrassed.

Cross Country is very good compared to my previous company. They cover everything in the house. The coverage plan went up, but my washing machine went out one time and they replaced it so that was excellent. The reps were able to meet my needs and they dispatched me to a repair person right away.

This home insurance company is a theft. We have paid for years our premiums, and the one time we made a request for covered repairs, they left us waiting for days, to then state that there was no garantee that they were going to even dispatch a service provider. Eventually we had to take care of this out of pocket.

I have been with HMS Home Warranty for 10 years. Submitting a claim is an easy process. I mostly do it over the phone. The representatives I spoke with are very helpful and friendly. In addition, I haven’t had any problems with any of the technicians they sent out. They usually arrive in a day or two at the most from submitting a claim and they always arrive during their window. Overall, I've had good service with HMS. Everything has been handled very well and so far, I’m happy with the coverage and the cost. Also, I’ve suggested some of the technicians that they sent out to other people who needed electrical fittings done or plumbing.

This is our fourth year with HMS Home Warranty and all the repairs we've ever had have gone smoothly. We usually file claims over the phone. We call, tell them what's going on and then make an appointment. There have never been any problems there. We've had to wait on parts before, but that's normal. We had one interaction with a technician though that was shady. I was not home as I had to work, and my father-in-law was with him. He came in to fix our microwave after we had waited for the parts to come, then he put the part in and left without testing the microwave. Then we had to wait ten days to get somebody back out only to find that it was actually an easy fix. The guy just didn't test his work, therefore he didn't know that it wasn't working. Other than that, HMS has always done a great job.

We are more than disappointed with this company. We have paid for money years and never used it, and when we needed a repair, they left us waiting for days and days without providing the service that we paid for.

Working with the people at Cross Country has always been great. They’ve been friendly and they make sure they understand what I’m trying to say. They’ve always been courteous even all the way to the management. I’ve been with Cross Country for about five years now and I’ve always been satisfied with everybody that they sent until this last episode. I had a little problem with the schedule. During that time, here in North Carolina, we were having a rather bad weather. It's been snowy and we had lots of rain and cold temperatures. I talked to the service provider and he was going to schedule the service for another week, but then he changed his mind. He asked if he could bring his son with him, as he has done it with other places, and I said no. Besides, he lives almost two hours away from me, and I didn’t want to be responsible for the child in my home.

TotalProtect partnered with Bank of America and it was the best way to go at the time. I did the enrollment myself and it was easy. They sent out the paperwork and I filled it out. It took a few questions and the information and billing, and that was it. I had two experiences over the air conditioner, and it's good to be a commander in the Navy to hold them accountable because it took forever to get it done. I was deployed and I had to get on the phone and call from a long ways away, and it took them five days to get a part in.

Back in '04 the realtor that sold me the house told me to get a home warranty and he told me about HMS Home Warranty. I usually submit the claims by calling or doing it online. The last two claims that I had submitted were done online and it seemed to work pretty quick and I had no problems. It was my refrigerator, the faucet in the bathtub and both were resolved. For the refrigerator they didn't have anyone available on the holiday weekend. Everyone was busy and I needed my refrigerator. They said they wouldn't be out until another week. I couldn’t be with refrigerator without a week so they told me to go ahead, find someone one and submit the invoice. I paid for it out of my pocket but they reimbursed me the difference, minus the deductible.

I submitted a claim to have my air conditioner repaired last summer. They sent out a company who said the compressor needed to be replaced, we replaced it. A few days later the house stopped cooling. I immediately called the company who did the repair, they ignored my calls and messages for more than 2 weeks. Total Protect finally had to reach out to them and somehow get them to call me back. They came out and said “Nothing was wrong, I possibly needed so new duct work and they don’t do they “ and left. They refilled the coolant and the air worked for a few days, then it stopped. I called Total Protect again and they basically called me a lier and said the company stated nothing was wrong so that’s that - they will not come out again without paying another $75 deductible. I finally could not take it anymore as I had a newborn baby and I had to pay the $75 deductible and requested for them to send another company out. This company told me the coils needed to be cleaned and that’s it. But it would be $300 to do so (even after I just paid $300 for the compressor they said needed to be fixed) .. Coils were cleaned, a few days pass — house is back at 85 degrees. I called Total Protect again, who basically called me a lier and stated I needed to pay the deductible to have someone else come out. Having no other choice I paid the deductible and the final company who came out says “Your coils aren’t dirty, the compressor didn’t need to be fixed ... your inside unit is leaking Freon and that’s been the problem your whole time, and none of these other companies should have ever poured Freon in your unit“ — A few days later Total Protect called me and said I would need to pay $900+ to have the until repaired. This is after the $300 deductible, $300 coil cleaning, $75 x 3 deductibles I’ve already paid and now it’s September - the end of the Summer. Myself and my children suffered 85 - 90 degrees ALL Summer. I explained to the representative that at this time I don’t have any more money to put into this, definitely not $900 and I would have to call back next summer and have the company do the work. They said okay. So the great part is, I CALLED BACK LAST WEEK TO HAVE MY AIR REPAIRED, I PAID ANOTHER $75 FOR ANOTHER COMPANY TO COME OUT ... ALL FOR TOTAL PROTECT TO SAY THEY WOULD NEVER COVER MY UNIT BECAUSE I “ REFUSED REPAIRS “ LAST SUMMER. What a LIE AND A SCAM !!!! If i could give negative stars I would. Customer service is horrible, companies they send out are questionable, they do not care about their customers.

Do not use this company. I used them for years but they have a new system that’s sucks. I waited almost two months to get my dishwasher replaced. I got pissed and wanted to cancel my policy. They told me if I didn’t pay my 49.95 a month for the last two months( which I contested with my credit card company) they would try to ruin my credit.

TotalProtect's claim process was very simple. I submitted the claim over the phone and then they identified the problem and then it continued on. It would have been quick too had it not been a GE product. I understand that GE went out of business and it was hard to find the parts. TotalProtect reps had to call all over the country to find replacement parts. It took about two and a half weeks to get the parts shipped. But once they had the parts, they called and said, "The parts will be there tomorrow, and we could schedule the serviceman first thing in the morning." And I really liked the technicians. They were young guys but so professional, thorough and all-reassuring. They showed up right on time and did a perfect job. It was great.

I had HMS Home Warranty last year when I purchased the home and then I renewed for the third year. Their service has been good and they've been very responsive. Whenever I had any issues, they took care of it immediately. Their website is very good too. We typically we submit the claim online and we have the contractor mostly on the same day. The quality of their work is adequate and we haven’t had any issues with them. I’d recommend HMS Home Warranty.

I had to do a lot of phone work with my former home warranty company and I wasn’t too happy about that. The only reason why I changed to Cross Country Home Services was because of the preventive services. The interaction I’ve had with their customer service at Cross Country was horrible because I had to make phone calls and I had to follow up. Two people gave me the wrong information. After I made about a thousand phone calls and stay on the phone, I finally got somebody that knew what they were talking about and pointed me into the right direction which told me that I shouldn’t have to go through all of that.

Cross Country's rating was pretty high when I went on the internet and did some research. I have a home that's been on in for at least five or six years and then, I put my rental home for about three years now and their customer service has been awesome. They've been really good. I'm impressed with the speed in which they get people out there to fix the issues that I have. Plus, with my plan, I get four inspections a year on different things, and they set them up and they go to it. I'm now less worried. Last fall, my heating unit went out and I paid up the hundred-dollar deductible, which there’s always some extra charges. The whole unit just cost me $700 to have it installed. I got a brand new unit. It's a $5,000 or $6,000 unit coming from the heating and cooling people. It would be nice if they could cover septic tanks.

I received HMS Home Warranty as part of the agreement when I purchased a home. I’ve only had to use it once so far and it was for a minor issue with the dishwasher. I submitted the claim over the phone and their reps were helpful. However, I was caught off guard because I didn’t realize that there was a deductible involved. They had somebody out the next day and the tech was able to help us out. The policy will expire in July and I’ll have to think about if I'm gonna renew it or not.

I have been with HMS Home Warranty for four years. A few weeks ago, we submitted a claim. The only problem is that the repair schedule is far out. And if the issue is more urgent like a water leak, you don't want to wait that long. So we ended up not doing it. I canceled it and just got it done out of our own pocket. Other than that, the technicians were courteous whenever we reached out to interact with them. Also, submitting a claim is easy. But if a friend would ask about HMS Home Warranty, I would tell that the wait is long and they may have to get the thing down on their own based on the nature of the call.

We looked into home warranties for protection so that if anything happens, it covers the basics in the house. My wife was the one who dealt with TotalProtect first but recently, we submitted a claim for the refrigerator. They came out and they thought they knew what the problem was. They fixed it, it was so so and two weeks later, it was doing the same thing. I called TotalProtect Home Warranty again and they had the person out here the next day. It was all covered. Everything was great and the couple of instances I had with them were very positive experiences. I’ve had no problems and I’m very pleased with the service people who came out.

My husband told me about TotalProtect Home Warranty and he kept saying that we should really do it so we did it and I was glad we did. I’m very pleased with TotalProtect Home Warranty and I have them in all my houses. I have one in Connecticut and two in Arizona. TotalProtect was better when I looked into them. They were fair and they’ve been very nice. The people at TotalProtect have always been very polite when I called up with my questions. They were right there when they needed to take care of our property. It’s very easy to submit a claim with them. I just call up and they say, “Okay, we’ll get back to you.” I just had a problem with my refrigerator and TotalProtect gave me the name of the technician so I contacted him. He came out and everything was perfect and I hope it continues like this.

I called to arrange to have a service technician come to repair my stove on April 3rd, (I live in a remote area) and the representative scheduled an appointment for the next day, the technician was 4 hours away and would not come out here. I called that day and told them that they needed to get someone out of Las Vegas, NV. To this day (4/13/2018) they still have not scheduled someone and keep saying that they are working on it and that I am a "valued" customer. If this is how they deal with valued customers I would hate to see how they deal with unvalued customers.

When we bought our house, my real estate agent gave me several home warranties to look at and I happened to choose HMS Home Warranty. I have kept it when we moved into our house in August of 2013 and I will always have it. After the first year, I would have dropped the warranty, but our air and heat went out right after we moved in. HMS bought us a new air conditioner. They also bought us a new furnace. They replaced the oven and stove together. Also, we were gonna remodel so I told HMS about it and they cut me a check for the value of that appliance so I could put it on my oven that I was putting under my countertop. HMS couldn’t be any better. I tell people when they’re buying a house to get their warranty and I tell them about HMS because the only thing that HMS did is they went to a $75 deductible to a hundred and I can’t complain about that because they fixed me right away. So, I’m way, way ahead of the game.

We’ve been with Cross Country Home Services for a while now. Our coverage takes care of my lights, air conditioner, dishwasher, and refrigerator. Dealing with their customer service team has been good and the people they've sent out have a nice attitude. They would ask what needs to be done, do it then double-check. They would also let me know what they have done and I like that. I also like that if someone has to come back, I'd get the same people who came before.

We've had Cross Country for around six years now and the experience has been fine. We call them for claims and it's always been very good. These people were very helpful. Until very recently, they have a quarterly preventative maintenance thing where we have a number of weeks to check appliances, electric, plumbing, and air conditioning and heating. We tried to get our appliances checked but they have no one in the area that will do preventative maintenance on appliances. We then wanted them to do for the electric and they still have no one in the area that does preventative maintenance on electric. So we said, “What happens if our refrigerator is broken?” They said, “Well, we have people that will repair but they don’t wanna do maintenance.” We had to go to air conditioning. My husband spent about three hours on the phone trying to get some preventative maintenance done. This is the first time that’s ever happened.

We required a home warranty from the people we bought our house from and our realtor preferred HMS Home Warranty because it was the one he had good experience with. When I have a claim, I call HMS Home Warranty and tell them what is going on and somebody gets back to me. But sometimes they will give me a date for repair that is two or three weeks out. And I understand why they do that. They cannot promise a date correctly because, maybe, they do not have the most current schedule of that company. But what happens after that is the company that they are contracted with to do the repair usually calls me within a day or two and so, I talked to them much sooner. They will schedule the actual date that they will come.

We have had TotalProtectHome for quite a few years. It is to protect all of our appliances and mainly, the air conditioning and heating -- those are so expensive. We have had good service from them, and we’ve been satisfied. Also, I am in insurance, so I understand how the submission of a claim works, and it is fairly easy. We usually make a phone call, and they refer us to one of their vendors and we contact them or they will get in contact with us. The claims reps have all been very, very pleasant, very helpful, and very knowledgeable.

The People at HMS are completely incompetent. When I filed my complaint I explained the total problem to the woman and she told me she wrote it down on my claim info. She then proceeded to assign a plumber to fix my air switch on the garbage disposal. When the serviceman arrived, he quickly told me that he does not do air switches. The serviceman contacted HMS to give them the update, and the serviceman proceeded to tell me that HMS would be reassigning this job. The second service person just arrived today, he was an electrician and not a plumber, who showed up with a new wall switch. He quickly left my house telling me that an air switch is a plumbing problem and not an electrical problem, which is correct. HMS failed to communicate the problem to either assigned servicemen, and wasted everyone's time. Terrible job by HMS and would not recommend them to anyone.

Submitting a claim with HMS is straightforward especially if I can do it online with the automated system, although sometimes that is still glitchy and it told me I had to call the customer service regardless so that defeats the purpose of it. Whenever there were volumes of calls going out and the wait was longer, it was almost easier to do it online.

My wife found TotalProtect online somehow. Something popped up and we called and decided we should do that. We've been with them for four years now and we love them. Their reps have been excellent and the contractors they sent out have been wonderful. When we had the dishwasher repaired, one guy came and said that the problem was with the recycling motor. Then, he retired two days later. The next guys that came said that that wasn't the problem and they thought it was electronic. They ended up fixing both the recycling motor and the electronic because they were both bad and that took about eight weeks total. So we washed dishes for a few months, which was okay. By the time they ordered parts and got them in, they rescheduled to come. We talk about TotalProtect all the time and hopefully some people will hook up with them

On April 8th 2018,my central A/C stopped working. I called Total Protect and they set up an appt with a vendor for April 9th Their vendor arrived, as promised, and "fixed" the problem. A/C worked fine until the next evening, Tuesday the 10th. Another call to Total Protect-they contacted the SAME vendor, who told them he was busy and could not return. The vendor also told them to contact another vendor to resolve my problem. I called Total Protect early Wednesday morning-the 11th. I was told they could not locate another vendor and that they were sending my file to dispatch and I needed to give them 24-72 hours to respond. This was a less than satisfactory response for a service that I pay $37.95/month. They just do not care and just want your $$. I would not recommend this company to anyone looking for a home warranty!

I have been with Cross Country for quite a while and I've had good service. Majority of their technicians are good, but I had one situation where the guy had to keep coming back. Also sometimes when I have a claim, the technicians seem to overcharge for certain things. When I had my air conditioning unit taken out, there were additional charges and they were made up so they can make money aside from the deductible. Other than that, their customer service is great and anyone has helped me. I've been recommending Cross Country for quite some time.

I've had TotalProtect for years and I'm happy with everything. Reading about what a home warranty ended up doing, I figured it would be a good help. When submitting a claim, I'll call in and I'll report what's going on, and then they're able to tell me if it's covered or not. On my last claim, there was one thing I asked them about with the bathroom sink, and that part about to come off the wall was not covered under the warranty. Only the plumbing part was covered.

The previous owner of the house that I bought had HMS. I asked her about how they were and she gave her reviews, so I decided to continue with it. I'd rather submit claims on the phone because it's simpler and easier and all the information is collected at that time. Then HMS gives me a confirmation number and a number for me to call to make arrangements. The technicians that they’ve sent out have all been very professional and I liked the service especially that of the electricians from JW Electric. The technicians were really knowledgeable and they shared information with me and they pointed out things to me that probably would have been an issue further down the road. Also they advise whether or not I should have the repair done now or if I should wait so they were very helpful.

They will find any excuse not to cover your repairs!!! And you will waste hours on the phone with them. We had three valves and a toilet that started leaking and they would not cover anything. They would not cover any electric problems. Do not use this company unless you want to pull your hair out. They have an elaborate excuse system set up to deny any and all claims. They even told us they would cover everything and then corporate called us back and told us that it was a mistake. This company should be sued into bankruptcy- they are UNAMERICAN, CORRUPT, and DECEPTIVE. WARNING: DO NOT USE THEM.

I come from a place not of blame but of warning to not let this happen to you. Since August 2016 I’ve paid Total Protect $1199.00, plus the $100.00 deductible paid November 2016 to have someone come out the first time (he resolved the problem without maintenance but sure ingenuity). Sunday, April 8, 2018, early evening I noticed my water heater linking. Phoned Total Protect. Through automated voice only confirmed vendor would arrive between 8 am and 12 pm Monday. At 10:45 that morning I phoned the vendor they gave me to check on my status. They told me they never booked me; they are booked all day; Total Protect keeps a difference schedule than theirs. They could schedule me on the next day. My water heater is a leak in progress. Phoned Total Protect; after 15 minute hold and telling the story several times, agent could only offer to schedule me the next morning with [guess who] the same vendor I was scheduled with that day. Still wondering why the vendor didn’t phone me that morning to let me know they were booked, asked agent why they would have someone that unreliable. She switched me to complaints. On hold again 10 +/- minutes. Told story again several times. Well, she could only handle my complaint so wasn’t sure what I wanted her to do. She did not interact with scheduling department. Switched me to membership services. On hold again. Told story again several times and I wanted to cancel my service. She does not interact with scheduling or complaint departments, so she was unclear what I wanted her to do. After pleading with her to cancel my account more speedily because I needed to phone a plumber now as soon as possible, she replied that I would not be able to get anyone else out there sooner than they could. Asked her how did I possibly trust the same vendor was not going to have the same scheduling problem? Again, she could only handle my request to cancel my membership. Finally completed cancellation of my membership. So I phoned the plumber I used once before I went on the Total Protect plan. By 3:30 pm that day I had a new system installed by a professional who followed up with me that evening to make sure everything was working properly. I am retired and need to let go of how my $1200.00 to Total Protect not only would have covered the $1000.00 I spent on the service call but also how it could have gone to other worthy services. Blame will only allow me to lose more than I already have.

I had an issue with a sump pump that needed to be replaced. I submitted a claim on the HMS website. It took almost 3 weeks to hear from the plumbing company. A plumber came out, investigated the issue, and wrote up an action plan and quote for replacing the pump. He took my deductible and told me I would receive a call within a few days. Days go by with no phone call, so I call the plumbing company, Advanced Plumbing LLC. They ask to call me back as they are overloaded with calls and helping other customers. I receive no call back. I call 5 times over the next week and receive the same response.

I’ve had TotalProtect ever since I bought my house. And they’ve always been right on top of things. If something is not right, they take care of it. They’re very good. The claims process with them is very easy as well. I make a phone call then they set it up. They contact the vendor. The vendor contacts me for an appointment and then they come out. They do what they got to do then I give their one fee money. Usually, the quality of their work is really well. Over the 16 years I’ve had them, I’ve probably had two incidents where it wasn’t quite done properly and I called them back and they sent somebody else out. I’ve been happy all these years with them.

HMS Home Warranty was offered to us when we bought our house. We submitted a claim and we heard back within a couple of days. Overall, the process was smooth. We did have to call a couple of times just because we didn't hear from the company we used for the furnace for a few days. So we were trying to figure out what was going on. But they squared it away. We had really good service with them. They inspected everything and we were hoping that we didn’t have to get a new furnace and that it would be fixed, but he actually informed us not even to turn it on because it was somewhat out of shape. Overall, we've had good experiences so far.

They finally took care of this issue. The part was reordered, the contractor picked it up and the repair was made. Thank you to the representative that took the time to investigate the situation and handled it. I will up my rating, but this was still a cold month and a half.

I’ve always had a warranty since I bought the house. When I looked up home warranties on the internet, I found out that TotalProtect's price, coverage and records were pretty good, so I went with them. Their people have been very nice and helpful. Sometimes, when I submit my claims to them, somebody might get confused like what happened to my plumbing claim the last time. But that was mainly my fault for describing something wrong. If I describe it quite right, there should be no problem. Also, certain things that should be covered aren’t really covered. For instance, I thought the electricity in my garage was covered, but it wasn’t because it’s not attached to the house. So it’s little things like that that bothered me and I ended up having to get someone and pay out of pocket for the repairman who fixed the electricity in the garage.

I'm a real estate agent and HMS was recommended by a title company that we work with. We've done three claims with HMS so far and we've had good experiences with all of them. We submit our claims over the phone and everything has been great and straightforward.

I’ve had Cross Country Home Services for many years. I've talked to their customer service representatives on three different occasions. I've had a problem twice and they fixed it right away. Then the customer service manager contacted me. She was very helpful and grateful that I told her some of the issues that we have had. We were told to go online, but that never worked because I wasn’t asking for an appointment for a repair. I was just asking for the maintenance service and that was very hard.

We got TotalProtect Home Warranty as a “just in case” method and so far, we haven't had an issue with them. The only issue I have is the people that they’re using. We’ve come across some of these companies that have a terrible rating with the Better Business Bureau and then there are some that have a perfect score. TotalProtect shouldn’t have businesses that have an F rating. I've read all their stuff and found out the reason why these companies have an F rating is that they don’t complete their stuff and they don’t back it up, and people have had major issues that’s cost them thousands upon thousands of dollars. I don’t expect them to have an A+ rating, but they need to at least have a B+.

My experience with HMS Home Warranty has been fast, easy, and mostly painless. Whenever I submit a claim, I do it over the phone and their claims reps have been good and they've been able to get someone out quickly. The technicians were awesome, too.

When we bought the house in Kansas, TotalProtect's home warranty was offered to us. When our one-year contract with them was finished, we continued using them. Our past experience with them made us decide to keep the warranty. When we called them, they were always able to take care of things for us. Submitting a claim with them was very easy and it was no hassle. Usually, we called them to file claims.

I filed a claim for a plumbing issue and the plumber they sent me, as nice as she was, was unresponsive. I don't think she knew what she was doing. She said she would replace the toilet with a like-size and quality toilet but she didn't do that. The footprint of the new toilet is smaller than the other one, so the wood floor shows a light brown spot on a dark brown floor.

I've had HMS since December and I've already filed three claims with them. Submitting claims has been very easy. Once, I’ve had an emergency plumbing issue and we almost had a flood. However, the person they sent was really mean. So I called them back and I got somebody very nice. Even the second guy told me that he hears about the first guy all the time. So I let HMS know that the person they originally sent was very mean and to never refer him again. I would recommend HMS but I hope that they’re not using the plumber that I was referring to because that would be a real disappointment.

I've been with TotalProtect for five years now and I've been happy with the service. When I started, my house was 15 years old and I decided it would be wise to have that protection. Submitting claims has always been a very smooth process and their claims reps have always been good. The contractors they've sent have been good folks and I've been satisfied with the work they've done. I recommend TotalProtect. They've been good for me.

I live way out in the country, so I pay way more than the standard fee whenever I have anybody come out here. My mortgage company added TotalProtect to my Mortgage payment. TotalProtect had been fine but the last couple of times since they changed to ServiceBench, it had been chaotic. You couldn't get the phone line in, and when you did, getting to the claims process itself had been very difficult. It was not like it used to be where you could call 24 hours a day and somebody would answer the phone. They don’t take the calls timely and I don’t wanna have to wait a week to get somebody out here because they can't get them on the phone.

Cross Country Home Services came with the mortgage when I bought the house. Their reps are very responsive and once I submit a claim, I get a call from a local vendor. I would highly recommend this service. It’s relatively inexpensive and their claim process is easy and painless. Plus, they seem to cover pretty much everything.

I submitted my claims to HMS Home Warranty over the phone and got through fairly okay but it could have been better. Initially, the service that they provided was pretty good. I had a claim on an ice maker, they sent somebody out and fixed it. Then, I had a claim on the dryer thermostat and started getting a little pain in the neck with the first guy who came out. He wasn’t able to fix it. The dryer still wasn’t drying the clothes. HMS then asked me if I wanted someone else out, so I had to wait for another guy. I finally got another new thermostat on it. Why do you have these companies if they aren’t worth a crap? Why don't you just stick with one if you know they do a good job? Stick with a company that is gonna work for you and give good customer service for your customers.

DO not use total protect Home Warranty company!!! I have two homes one warranty for each home I've had these for over 3 years. We are trying to get a claim on our furnace it's been going on for over a week 20 degrees here. We are retired we purchased purchased this for peace of mind, it is anything but that. Worst customer service I've ever worked with. They couldn't find anyone to come and even service my furnace, so they told me I could get someone pay them and they would reimburse me. It took me five different companies to get anyone that would work with a Home Warranty company because they make it so difficult for them. They came out they sent the invoice that they requested. Then customer service said they needed a more detailed invoice which included how many parts like they have a gas nipple how many gas nipples what's the price for the gas nipple and what's the price for labor for each and every part. The company I'm working with has said never had anyone ask for such a detailed breakdown. It's taking them hours and hours to try and satisfy the customer service or their approval Department whatever it is and it's still not done. You send something into them and it takes days for a response. Every phone call is at least an hour on hold. Worst company ever.

I’ve happened to ask TotalProtect to assist me on a few occasions, and they have been good. At the latest time, they appointed a technician to come out in no time at all. It was for my heating and the guy did his job and I paid the deductible. When I have a problem, I call TotalProtect on the phone and their response is good. So far, so good. And hopefully, it won’t change. I’ve been with them for a few years and I haven't had a problem.

I'm a realtor and I've been using HMS for years. I recommended them myself and I'm familiar with all of the big warranty companies like HMS, ORHP, AHS and all that. They have the best price and the most coverage. When I submit a claim, I call the 800 number. It's easy when I call the number as a Realtor. If there is an automated system, I push zero to get a live person. Their reps are friendly and professional.

We live out in the boonies and TotalProtect Home Warranty seemed to give us what we needed. We’ve done a couple of claims now and every one has been done correctly and expediently. The technicians came out promptly and did what they were supposed to. They ordered the parts, came back and made the necessary repairs very quickly. The quality of work was very good.

We've been with Cross Country for quite a few years now. When we submit a claim, they get back to us quickly and send someone out. However, their price has gone up. It was $85 before and now it's a $100. It's a bit pricey.

We bought HMS warranty when we bought the house back in September and I have filed three claims since. The second claim ended up being a recall on the first one but there was some glitch in the computer system and they were gonna make me pay a second deductible which seem strange. Also, finding a phone number was difficult on who to call and then waiting through the press one for English, three for Swiss and I can’t enter the number; I had to say it. And then they had to confirm what I said. By the time I actually talked to somebody, I was raging. Plus, the first guy sounded like he hung up on me. So then I had to call again and wait through it one more time. But when I got to somebody, he was awesome. And he fixed the problem within three minutes.

I go online to submit the claim with HMS and it’s a simple and easy process. And when we submit a claim their reps were on top of it all the time. The turnaround time has been great as well. They’re always knowledgeable. Also, the technicians who came were all great. Our last experience was when the technician failed to tighten something on our dishwasher and it caused the leak. Now, our floor is ruined and we’re waiting on HMS to tell us what to do next. The company that caused the leak is denying everything and they are being very difficult to work with. So, we’re hoping HMS comes through for us on this one. Our experience with HMS Home Warranty has all been positive and we recommend them.

Having a warranty with Cross Country is certainly a peace of mind that I don’t have to worry about a major expense at one point. Though I may never use it again, I don’t mind what I pay for. It's all good and I’m very pleased with the service.

I was looking for warranty companies and I wasn’t sure with American Home Shield. I was trying to get away from them because I didn’t like their service and I went online and tried to read up on some warranty companies. For my personal home, TotalProtect Home Warranty covered everything. I have a pool and they even cover that too for additional pay.

Last August (2017) we called HMS to have an approved plumber sent to our home to diagnose a water line problem. We had a leak coming from our upstairs bathroom down through the ceiling of the den below. The plumber called HMS prior to the work being done and received pre-authorization to diagnose the problem by cutting a hole in the ceiling of our den. The HMS agent assured our plumber that we could have the ceiling hole fixed by at a later date and that the work to patch the hole would be covered. Unfortunately, the plumber did not have success duplicating the leak while he was at the house, and he recommended we leave the hole open to see when the leak would recur. We paid a $100 deductible to the plumber.

I got TotalProtect Home Warranty when I bought my home and I love it. They contacted me and I liked what they said so I went with it. I usually submit a claim by phone and recently, I had them service an appliance. My interaction with the claims rep and the technicians were good and I would tell my friends about the service.

HMS Home Warranty came with my house when I bought it about five years ago. Submitting a claim to them is easy. Their reps are all good. On a few occasions though, I’ve had people that didn’t know how to clearly pronounce the English language which made it impossible to communicate. The last guy, about a month ago, told me that I didn’t even have an account with them because he couldn’t understand me and I couldn’t understand him. Then, he put me on the phone with somebody and she apologized that I couldn’t even understand him.

Having Cross Country is a little bit of assurance knowing that we might not have to put out a whole lot of money. I had called in two repairs for a sink leaking and for a toilet and the guy came and said, “I’m here to fix the toilet.” He knew nothing about the sink, but we didn’t bother with it. We just twisted something and we got it fixed. It wasn't a big deal.

HMS has been giving us the total runaround about fixing our heating system. We have been customers for three years and now we have a claim and they are unresponsive. I reported a claim on our Boiler Heater in mid-FEBRUARY and it is still not repaired and they are not responsive! Every time I call they say the problem is in "research" and they will contact me when they have a resolution. Hummmm, frustrating and dissatisfied.

My furnace broke and we were with 10 degree temperatures three weeks later and they still did not replace or fix the problem. Then they hit us with $1,300 of replacement fees for installation. The same price as the unit. They don't care about replacing anything and that's not including the $100 we are already paid for someone coming out to the house. We asked them to just pay the unit and we will pay someone to install it and they refused to do that. For three weeks my family and children had to be with space heaters and they still did not fix the problem.

I heard good things about HMS Home Warranty from a friend. It was wonderful submitting a claim to HMS. The reps were good. Also, the techs were great. They went through the trouble or the problem and they took care of it. Everything was well. I’m very happy with the company. I had a couple of claims and they took care of them. I would highly recommend HMS to anybody.

My house is going to be 10 years old so I figured it might be smart to get a home warranty. I had the local provider and then I switched to TotalProtect. I like it with the claim. I submit claims online and it's simple and easy. The last claim I had was for the furnace and the guy was great. He was here, didn't have the part, left, and came back in about half an hour. He finished up and everything worked out really good.

My main electrical panel needed to be replaced back in January of 2018. I had a requested services paid my 125.00 deductible and waited for the weather to warm up for the repair to be complete after a week and a half and not hearing from the repair service I contacted Total Protect to complain and air my concerns as I was told that this issues was dangerous and possibly a fire hazard. I was told that they would reach out to the repair service and get back to me. After several more days I called again and was told I they were unable to contact the repair service and would have to reassign it to a new vendor. I asked would I have to pay another 125.00 service fee and they said yes.I then asked in order to expedite the process could I get my own repairman. After checking with a supervisor they said yes. The repairs were completed on January 12, 2018. I was told within two weeks I would receive a reimbursement check in the amount of 1, 172.80 . After two weeks I called and was told do to volume the claim was still being processed. I have submitted and resubmitted the invoice several times and spoken to customer service personnel, supervisors etc. to no avail. Any assistance you can offer would be greatly appreciated.

We have always carried a home warranty on every house that we've ever owned. We have purchased a new home and the builder warranty was up after a couple of years. I searched the internet and made some comparisons. And then I found some sites that had given TotalProtect very high ranking for customer satisfaction.

Something went wrong with the freezer in the refrigerator and we submitted a claim to HMS Home Warranty. The repair guy that came was pleasant, very professional and polite. He fixed the problem and he did a good job. Our experience in submitting the claim was good. I’d tell my friends that if they want a home warranty, HMS Home Warranty is a good one.

I usually call in when submitting a claim with TotalProtect Home Warranty and my experience has been okay. Depending on which company, I've had good and bad technicians and good or bad work quality. The good ones were professional and courteous, but I've told the bad ones off and I will not use them again. However, TotalProtect recently hacked their prices twice and that's uncomfortable. It's like everyone else doesn't matter and their options are you either accept it or you don't. Their prices are going up and I have to watch making a claim.

I was offered Cross Country Home Services through my mortgage company and I completed the application on the computer. I like their online application and I like it better than having to call someone and not getting anyone and be confronted with the automated services which I hate. Also, I had an excellent experience submitting a claim. I did it online and got an immediate response. The provider showed up when he said he would. They showed up within 48 hours, but it took three visits to correct the problem as they had to order pieces. I like the coverage plan that I currently have. It works for me and my family. I've been with Cross Country for four years and I’m satisfied with having their services. The home warranty is very valuable to us for the items that are covered. I have referred family and they’ve all subscribed to Cross Country.

My husband started the plan with TotalProtect Home Warranty. We wanted to avoid any excessive out-of-pocket repairs once our warranty was off of the appliances and things that we had. We have had them for about seven or eight years and it has been easy to submit a claim. Several weeks ago, we had to have a repair done on our refrigerator. We usually have the same technician all the time. His name is John. We have a good rapport with him and he’s usually on top of how to handle the repair and does it effectively, efficiently and on a timely basis. Usually, when we call, he knows exactly what’s going on and gets the right parts and things that we need.

We purchased a home almost exactly a year ago. I have so many horror stories to tell you about HMS Home Warranty. 1) We have TWICE gone without heat for OVER A MONTH when there is has been FREEZING temperatures. Both times, we had to contact our realtor in order to get them to actually come and fix and ultimately replace the furnace. Apparently, our matters were only important if they were going to lose their business from FC Tucker.

We have had a contract with this company for a few years and always had good service from them. However presently we are experiencing a plumbing problem that is supposed to be covered by our policy and we are not being serviced. We have been calling daily for over a week, and no one has been dispatched to help us. Two of our friends who had been considering purchasing coverage with this company upon our recommendation have since reconsidered. We are very disappointed and will be reporting Total Protect to the proper authorities if this is not handled soon.

I have a claim in to repair my washer since March 4. The service technician came out right away and put in the part request. Since then the claim has sat in their "research" department. I have been told on two occasions that the part has been ordered to later find out that they never ordered the part and it is still in the research department. I have been told numerous times that a decision is supposed to be made within 48 hours, but it never does. This experience has been awful, and I don't know where else to turn as the customer service reps cannot provide specific information or lie.

We have been attempting to get our cooktop fixed since the first week in January. Upon placing the claim, the service provider came out within the week and notified HMS of the parts needed. None of this information was relayed to me, I had to call customer service each week to get an update. When the service provider received the parts, 2 were broken and one was incorrect. They notified HMS and HMS did nothing until I called to ask what was going on. Then different customer service reps told me that another department was reviewing it to see next steps and I would receive a call. I have never received a call back. Followed up again, was told new parts shipped in early March and that it was my responsibility to follow up with service provider. When I followed up with service provider 3 weeks later, they never received new parts or any new information from HMS.

We have been in our new home for about 7 months. We have had a previous claim which went very smooth and we were very happy. However, that was a simple issue with the clothes dryer. We had an error code appearing on the double wall oven, the repairman came out, ordered part for a latch on door causing the error code. He came back a couple weeks later to install it. When he turned the electric back on, the ovens no longer turn on AT ALL. He said the control board is bad and needs replacing. He was unable to order part as it is no longer manufactured. HMS advised they would TRY to locate one. Here it is 3 weeks later, they said one is 'in transit' however the tracking information is blank. The first 2 calls 10 minutes prior however, advised me that one part was ordered and on its way with expected delivery of tomorrow but that was a minor part, not the one that is required to actual get the ovens to work.

On 3/12 my boiler stopped working. I hit the reset button 3 times (outside temp 33 degrees) no heat or hot water. Called at approx 1500 and they scheduled a service tech for 1530 the following day. Tech arrived. Paid the deductible and said someone would be in touch. 2 days later I called in and was informed they were waiting on info that no one bothered to tell me about. Immediately emailed the info over but was told that it would be 3-5 days to review. Snowstorm expected the next day to bring 16 inches of snow no heat/hot water and a 13 yr old, 2 dogs in the house and this is "emergency service".

I'm a member of the Pentagon Federal Credit Union and I saw something there that recommended TotalProtect Home Warranty. When I call TotalProtect to make a claim, it’s an excellent experience. They respond, give me my claim number and the person I need to call. Though one company that they sent for the air conditioner didn't do a good job, so I had to call them back. But that was a couple of years ago and they took care of it. TotalProtect has done well so far.

When I bought my house, I had a concern about a couple of things on it and the realtor said not to worry because he’d get me an HMS warranty. So far, I filed a claim for my stove because the oven wasn’t working. I called it in and they referred me to a local company, then that company called. Then the contractor came out and fixed the oven. Their guy was very professional. So, the experience was good and I was surprised because I thought I would get the run-around and they'd tell me that the repair was not covered under the warranty, or the contractor couldn't fix the stove. I would recommend HMS and tell my friends and family that they did a great service for me. They’re top of the line.

Total Protect just ripped off my daughter of $100 by neglecting to tell her that her water heater was not covered by electrical fire. They sent a repair company out and collected $100 only to say she's not covered. They actually stole $100 from her. As if escaping the dangers of an electrical fire wasn't enough to go through that day. Then they lied about it when I asked for a refund. Not a reputable company at all.

I have placed three claims with HMS since purchasing a warranty in December of 2016. The first one was on my air conditioner, which after six months and hours on hold finally did get fixed. The other two claims were filed on the same day, July 10 2017. I finally got someone out to look at each of them in October, after which I was told the claim on my water heater had been closed and would be reopened, and someone would call me to set up an appointment with a provider. In 15 months, I have received one call, which was today.

We had warranties with the Old Republic and with American Home Shield, and I thought TotalProtect Home Warranty was a better deal financially which it didn't turn out to be. They came through on a lot of the work though. Submitting a claim hasn't been difficult, but getting the contractors out and looking for the right things was what stood out in my mind. They set it up with a contractor and I called them after I called a technician that we had used for small jobs. He gave several specific things that were wrong with the air conditioning unit. He told us that several parts were bad and needed to be replaced. And then the original contractor went out but he couldn't find it.

I’ve had HMS Home Warranty since I bought my house back in 2002. They’ve been there when I needed them and payments have been convenient as far as setting up the payment plan. Whenever I need to submit a claim I will just call the number from my pamphlet that shows everything I have covered. And they give me someone to call and fix the problem. And I call them, set up an appointment and then pay my deductible. It’s been very convenient setting up appointments with contractors as well when I’m available. It’s fairly quick, which has been a real plus.

It was effortless to submit a claim to HMS, but there was an issue in their scheduling system as it matched with the service provider that they hadn't accounted for, and they weren't really apologetic about. But the service provider was incredibly professional and very polite. Once we figured out that HMS made a bit of a scheduling issue, they were really good and accommodating in going out. They did the work really fast and it's been good since. We were really happy with that.

I've been with TotalProtect since 1999. The warranty came with the package when I first got my mortgage and I've been happy each time that I called them. The people they send have always been polite as well, other than one person that I had a bad problem with. But it was okay, the job was done in the end, only the person was not that great. The techs are usually very good and when they say they're going to be here at a certain time, they actually get here at a certain time. If they can't fix what they need to fix, they'll let me know and get back to me when TotalProtect approves whatever they need to do. And their work has been very good.

My real estate agent suggested HMS Home Warranty when I bought my place. When he explained it to me, it seemed like a no-brainer and it hasn't been anything but that. I've had two issues and they were both covered so it's been great. The second time I submitted a claim, it was the day before New Year’s and I didn’t know they were open 24/7 for all days. I did it electronically and the first appointment that they got me was on Thursday. When I called them Tuesday, the day after New Year’s, they got the company a day earlier. It was awesome but had I known they were open, they probably would've been able to get me someone faster just because it was zero out here and there was no water heater. Still, everything was taken care of fine.

TotalProtect does more for me than what other companies do. I had protection with a different company, but they only do so much. If they come in and they cannot fix the problem, they just say things like, "Go see an electrician." But the people that TotalProtect sends in, they get the job done and that is what I need. The interaction I had with their reps was very good as well. I had an issue with the dishwasher and they took care of it right away. And then, the tech was supposed to come and replace the gasket around the dishwasher, too, and he called me twice to do it. But I have been in the hospital for three weeks and I just got out, so I am now waiting for him to call me again. I tell my friends about this company all the time, how good they are and what they offer for what I am paying. And it is great getting someone in there who is going to fix the problem and not tell me they cannot get it done and that I still need to call someone else, which is a waste of money for the policy. I would recommend them.

HMS Home Warranty was offered by our Realtor when we purchased our home. Having a warranty was a safety net in case the seller missed anything or anything went bad so we chose to get one. Since then, we had two claims with HMS, one for the air conditioner and one for the furnace. We called the number, got an automated response that issued a reference number and sent a notification to the company doing the work. The company contacted us the next day and scheduled an appointment. The company went through it with little to no problem and both claims were handled very easily. We just paid the deductible for the air conditioning. Everything has been great and we’re very pleased. HMS is a good company to go to. We just finished our first year and we’re renewing for another year.

First, try using automated scheduler. Won’t let me go back, so have to figure out how to speak to rep (not obvious). Second, speak to a rep who sets me up with a company who calls me the next day to say they were overbooked and need to cancel. Third, call back to have someone else come who can’t fix the problem. (Sink won’t drain. They send a garbage disposal tech.). Fourth, get told I need to pay another deductible. When I dispute, told a supervisor will be in touch in 24-48 hours. 72 hours later, no contact. Can’t reach anyone now either. I confirmed multiple times what the issue was and how this process should work. Nothing went smoothly and my drain is still clogged without resolution. Will advise others to ask not to have this service.

I had a mortgage with PenFed and they advertised on their website as well as recommended TotalProtect for home warranty so I got it. It is easy to submit a claim to them. They have an online portal where I can go and submit a claim and they give me a reference number with the local contractors. The contractors schedule the dates themselves and if I need an earlier date, I can always call them and reschedule it. I like it. Everything is online, but in case I need to reach a representative, I call their 1-800 number and I get a response immediately.

I got HMS Home Warranty when I bought my home so it was a one-year contract and I just continued it. I have submitted a claim online and by telephone although I have had problems with the clarity by phone as far as the person understanding because there was a language barrier, which happened one or two times already. When certain questions were asked, they had no idea and I was on hold for so long because he did not understand what I was asking. But online, it was easy to submit it. Unfortunately, it’s been crazy with our house. This past year has been that one year everything wants to go bad. I have done by telephone most of the claims but the last one was done online.

I bought a house and it was under the contract with HMS Home Warranty. So far, my experience with them has been good. I called them about my hot water tank and my furnace and they took care of everything. The rep I talked to was great. I live in a little town of Georgetown, Ohio where there’s not a whole lot of availability to fix things. So, she told me that it would take 24 to 48 hours to get someone out, which it did. But they called me back and they sent somebody out who replaced my hot water tank. HMS also gave me somebody to come out and check my furnace. The people they sent were very knowledgeable and everything's fine now. I'd tell others that they need to give HMS a try.

I just bought my house last year and the realtor told me to get HMS Home Warranty. When I submitted a claim, I just called them from the number in the pamphlet and I was answered by a human being on the first try. There was no hold time, and I just described my issue and they were very perceptive and seemed knowledgeable about what I was talking about. The call lasted like three minutes and I had an appointment with an electrician the next day.

TotalProtect responds quickly whenever I call them and they are very courteous. I usually file the claim over the phone and their representatives has been great. The technicians I dealt with were professional. All of them that came out has been courteous as well and they got the job done. I had a lot of incident with one of the toilets. But the technician came back out and fixed it. I’m very satisfied with my experience with TotalProtect. They respond quickly whenever I call them.

I have used HMS since I bought my house. Since November 2017, I have had a leaky dishwasher, to which HMS has a total of THREE repair people on their approved vendor list. It is now March 20 and we have had them send out repairmen FIVE times (2 groups twice). The first group, Sears, sent a guy who watched instructional videos on YouTube on how to fix (try to), the second group, Miller Appliance Repair, must be using a cell phone for business as it went disconnected for two weeks, then came back and either the VM is full and not accepting calls OR they never answer. Lastly, JDL Maintenance, the owner/repair guy, came out for 10 minutes, then said he was "Moving his apartment and wouldn't be back or able to do his homework on it for probably a week or so". When spoke to on the phone, he came off as on drugs or drunk based on his behavior.

I submitted a claim regarding my heat pump on 03/12/18 due to it not working. Everytime I call, which is daily, I get a different story from each associate that I speak with. They claim to be waiting on Jensen Mechanical allegedly to make sure there are no non-covered charges/modifications. They have been told REPEATEDLY that there AREN'T! Yet, no parts have EVER been ordered and we're freezing to death. So much for "emergency" status. So again I ask, WHAT IS THE HOLD UP?! I had reservations about getting a home warranty and it looks like I had good reasons for feeling that way. I will NOT continue to pay for this service while they breach the contract. I've held up my end of this, but they haven't. I WILL BE pursuing LEGAL advice and any other resource humanly possible! A lawyer, attorney general, etc. This is FRAUD! My advice? AVOID THEM!

We had TotalProtect for several years and was extremely happy with them, so we decided to do it as a gift for my mom. My mom usually emails or calls them to file a claim and her interactions with the techs that TotalProtect sent were absolutely fantastic. About six months ago, she filed a claim for her gas stove’s sparker and the repair was done in a reasonable amount of time. I would tell my friends to definitely check TotalProtect. We checked into it for two of my sisters, but it has doubled in price since we have had it. So, that makes it a little bit harder. It’s a shame because they both really wanted it but it was a bit too high for them.