Cinch Home Services Reviews

We bought HMS warranty when we bought the house back in September and I have filed three claims since. The second claim ended up being a recall on the first one but there was some glitch in the computer system and they were gonna make me pay a second deductible which seem strange. Also, finding a phone number was difficult on who to call and then waiting through the press one for English, three for Swiss and I can’t enter the number; I had to say it. And then they had to confirm what I said. By the time I actually talked to somebody, I was raging. Plus, the first guy sounded like he hung up on me. So then I had to call again and wait through it one more time. But when I got to somebody, he was awesome. And he fixed the problem within three minutes.

I'm a realtor and I've been using HMS for years. I recommended them myself and I'm familiar with all of the big warranty companies like HMS, ORHP, AHS and all that. They have the best price and the most coverage. When I submit a claim, I call the 800 number. It's easy when I call the number as a Realtor. If there is an automated system, I push zero to get a live person. Their reps are friendly and professional.

I go online to submit the claim with HMS and it’s a simple and easy process. And when we submit a claim their reps were on top of it all the time. The turnaround time has been great as well. They’re always knowledgeable. Also, the technicians who came were all great. Our last experience was when the technician failed to tighten something on our dishwasher and it caused the leak. Now, our floor is ruined and we’re waiting on HMS to tell us what to do next. The company that caused the leak is denying everything and they are being very difficult to work with. So, we’re hoping HMS comes through for us on this one. Our experience with HMS Home Warranty has all been positive and we recommend them.

Having a warranty with Cross Country is certainly a peace of mind that I don’t have to worry about a major expense at one point. Though I may never use it again, I don’t mind what I pay for. It's all good and I’m very pleased with the service.

I was looking for warranty companies and I wasn’t sure with American Home Shield. I was trying to get away from them because I didn’t like their service and I went online and tried to read up on some warranty companies. For my personal home, TotalProtect Home Warranty covered everything. I have a pool and they even cover that too for additional pay.

Last August (2017) we called HMS to have an approved plumber sent to our home to diagnose a water line problem. We had a leak coming from our upstairs bathroom down through the ceiling of the den below. The plumber called HMS prior to the work being done and received pre-authorization to diagnose the problem by cutting a hole in the ceiling of our den. The HMS agent assured our plumber that we could have the ceiling hole fixed by at a later date and that the work to patch the hole would be covered. Unfortunately, the plumber did not have success duplicating the leak while he was at the house, and he recommended we leave the hole open to see when the leak would recur. We paid a $100 deductible to the plumber.

HMS Home Warranty came with my house when I bought it about five years ago. Submitting a claim to them is easy. Their reps are all good. On a few occasions though, I’ve had people that didn’t know how to clearly pronounce the English language which made it impossible to communicate. The last guy, about a month ago, told me that I didn’t even have an account with them because he couldn’t understand me and I couldn’t understand him. Then, he put me on the phone with somebody and she apologized that I couldn’t even understand him.

I got TotalProtect Home Warranty when I bought my home and I love it. They contacted me and I liked what they said so I went with it. I usually submit a claim by phone and recently, I had them service an appliance. My interaction with the claims rep and the technicians were good and I would tell my friends about the service.

Having Cross Country is a little bit of assurance knowing that we might not have to put out a whole lot of money. I had called in two repairs for a sink leaking and for a toilet and the guy came and said, “I’m here to fix the toilet.” He knew nothing about the sink, but we didn’t bother with it. We just twisted something and we got it fixed. It wasn't a big deal.

HMS has been giving us the total runaround about fixing our heating system. We have been customers for three years and now we have a claim and they are unresponsive. I reported a claim on our Boiler Heater in mid-FEBRUARY and it is still not repaired and they are not responsive! Every time I call they say the problem is in "research" and they will contact me when they have a resolution. Hummmm, frustrating and dissatisfied.

My furnace broke and we were with 10 degree temperatures three weeks later and they still did not replace or fix the problem. Then they hit us with $1,300 of replacement fees for installation. The same price as the unit. They don't care about replacing anything and that's not including the $100 we are already paid for someone coming out to the house. We asked them to just pay the unit and we will pay someone to install it and they refused to do that. For three weeks my family and children had to be with space heaters and they still did not fix the problem.

I heard good things about HMS Home Warranty from a friend. It was wonderful submitting a claim to HMS. The reps were good. Also, the techs were great. They went through the trouble or the problem and they took care of it. Everything was well. I’m very happy with the company. I had a couple of claims and they took care of them. I would highly recommend HMS to anybody.

My house is going to be 10 years old so I figured it might be smart to get a home warranty. I had the local provider and then I switched to TotalProtect. I like it with the claim. I submit claims online and it's simple and easy. The last claim I had was for the furnace and the guy was great. He was here, didn't have the part, left, and came back in about half an hour. He finished up and everything worked out really good.

My main electrical panel needed to be replaced back in January of 2018. I had a requested services paid my 125.00 deductible and waited for the weather to warm up for the repair to be complete after a week and a half and not hearing from the repair service I contacted Total Protect to complain and air my concerns as I was told that this issues was dangerous and possibly a fire hazard. I was told that they would reach out to the repair service and get back to me. After several more days I called again and was told I they were unable to contact the repair service and would have to reassign it to a new vendor. I asked would I have to pay another 125.00 service fee and they said yes.I then asked in order to expedite the process could I get my own repairman. After checking with a supervisor they said yes. The repairs were completed on January 12, 2018. I was told within two weeks I would receive a reimbursement check in the amount of 1, 172.80 . After two weeks I called and was told do to volume the claim was still being processed. I have submitted and resubmitted the invoice several times and spoken to customer service personnel, supervisors etc. to no avail. Any assistance you can offer would be greatly appreciated.

We have always carried a home warranty on every house that we've ever owned. We have purchased a new home and the builder warranty was up after a couple of years. I searched the internet and made some comparisons. And then I found some sites that had given TotalProtect very high ranking for customer satisfaction.

Something went wrong with the freezer in the refrigerator and we submitted a claim to HMS Home Warranty. The repair guy that came was pleasant, very professional and polite. He fixed the problem and he did a good job. Our experience in submitting the claim was good. I’d tell my friends that if they want a home warranty, HMS Home Warranty is a good one.

I usually call in when submitting a claim with TotalProtect Home Warranty and my experience has been okay. Depending on which company, I've had good and bad technicians and good or bad work quality. The good ones were professional and courteous, but I've told the bad ones off and I will not use them again. However, TotalProtect recently hacked their prices twice and that's uncomfortable. It's like everyone else doesn't matter and their options are you either accept it or you don't. Their prices are going up and I have to watch making a claim.

I was offered Cross Country Home Services through my mortgage company and I completed the application on the computer. I like their online application and I like it better than having to call someone and not getting anyone and be confronted with the automated services which I hate. Also, I had an excellent experience submitting a claim. I did it online and got an immediate response. The provider showed up when he said he would. They showed up within 48 hours, but it took three visits to correct the problem as they had to order pieces. I like the coverage plan that I currently have. It works for me and my family. I've been with Cross Country for four years and I’m satisfied with having their services. The home warranty is very valuable to us for the items that are covered. I have referred family and they’ve all subscribed to Cross Country.

My husband started the plan with TotalProtect Home Warranty. We wanted to avoid any excessive out-of-pocket repairs once our warranty was off of the appliances and things that we had. We have had them for about seven or eight years and it has been easy to submit a claim. Several weeks ago, we had to have a repair done on our refrigerator. We usually have the same technician all the time. His name is John. We have a good rapport with him and he’s usually on top of how to handle the repair and does it effectively, efficiently and on a timely basis. Usually, when we call, he knows exactly what’s going on and gets the right parts and things that we need.

We purchased a home almost exactly a year ago. I have so many horror stories to tell you about HMS Home Warranty. 1) We have TWICE gone without heat for OVER A MONTH when there is has been FREEZING temperatures. Both times, we had to contact our realtor in order to get them to actually come and fix and ultimately replace the furnace. Apparently, our matters were only important if they were going to lose their business from FC Tucker.

We have had a contract with this company for a few years and always had good service from them. However presently we are experiencing a plumbing problem that is supposed to be covered by our policy and we are not being serviced. We have been calling daily for over a week, and no one has been dispatched to help us. Two of our friends who had been considering purchasing coverage with this company upon our recommendation have since reconsidered. We are very disappointed and will be reporting Total Protect to the proper authorities if this is not handled soon.

I have a claim in to repair my washer since March 4. The service technician came out right away and put in the part request. Since then the claim has sat in their "research" department. I have been told on two occasions that the part has been ordered to later find out that they never ordered the part and it is still in the research department. I have been told numerous times that a decision is supposed to be made within 48 hours, but it never does. This experience has been awful, and I don't know where else to turn as the customer service reps cannot provide specific information or lie.

We have been attempting to get our cooktop fixed since the first week in January. Upon placing the claim, the service provider came out within the week and notified HMS of the parts needed. None of this information was relayed to me, I had to call customer service each week to get an update. When the service provider received the parts, 2 were broken and one was incorrect. They notified HMS and HMS did nothing until I called to ask what was going on. Then different customer service reps told me that another department was reviewing it to see next steps and I would receive a call. I have never received a call back. Followed up again, was told new parts shipped in early March and that it was my responsibility to follow up with service provider. When I followed up with service provider 3 weeks later, they never received new parts or any new information from HMS.

We have been in our new home for about 7 months. We have had a previous claim which went very smooth and we were very happy. However, that was a simple issue with the clothes dryer. We had an error code appearing on the double wall oven, the repairman came out, ordered part for a latch on door causing the error code. He came back a couple weeks later to install it. When he turned the electric back on, the ovens no longer turn on AT ALL. He said the control board is bad and needs replacing. He was unable to order part as it is no longer manufactured. HMS advised they would TRY to locate one. Here it is 3 weeks later, they said one is 'in transit' however the tracking information is blank. The first 2 calls 10 minutes prior however, advised me that one part was ordered and on its way with expected delivery of tomorrow but that was a minor part, not the one that is required to actual get the ovens to work.

On 3/12 my boiler stopped working. I hit the reset button 3 times (outside temp 33 degrees) no heat or hot water. Called at approx 1500 and they scheduled a service tech for 1530 the following day. Tech arrived. Paid the deductible and said someone would be in touch. 2 days later I called in and was informed they were waiting on info that no one bothered to tell me about. Immediately emailed the info over but was told that it would be 3-5 days to review. Snowstorm expected the next day to bring 16 inches of snow no heat/hot water and a 13 yr old, 2 dogs in the house and this is "emergency service".

I'm a member of the Pentagon Federal Credit Union and I saw something there that recommended TotalProtect Home Warranty. When I call TotalProtect to make a claim, it’s an excellent experience. They respond, give me my claim number and the person I need to call. Though one company that they sent for the air conditioner didn't do a good job, so I had to call them back. But that was a couple of years ago and they took care of it. TotalProtect has done well so far.

When I bought my house, I had a concern about a couple of things on it and the realtor said not to worry because he’d get me an HMS warranty. So far, I filed a claim for my stove because the oven wasn’t working. I called it in and they referred me to a local company, then that company called. Then the contractor came out and fixed the oven. Their guy was very professional. So, the experience was good and I was surprised because I thought I would get the run-around and they'd tell me that the repair was not covered under the warranty, or the contractor couldn't fix the stove. I would recommend HMS and tell my friends and family that they did a great service for me. They’re top of the line.

Total Protect just ripped off my daughter of $100 by neglecting to tell her that her water heater was not covered by electrical fire. They sent a repair company out and collected $100 only to say she's not covered. They actually stole $100 from her. As if escaping the dangers of an electrical fire wasn't enough to go through that day. Then they lied about it when I asked for a refund. Not a reputable company at all.

I have placed three claims with HMS since purchasing a warranty in December of 2016. The first one was on my air conditioner, which after six months and hours on hold finally did get fixed. The other two claims were filed on the same day, July 10 2017. I finally got someone out to look at each of them in October, after which I was told the claim on my water heater had been closed and would be reopened, and someone would call me to set up an appointment with a provider. In 15 months, I have received one call, which was today.

We had warranties with the Old Republic and with American Home Shield, and I thought TotalProtect Home Warranty was a better deal financially which it didn't turn out to be. They came through on a lot of the work though. Submitting a claim hasn't been difficult, but getting the contractors out and looking for the right things was what stood out in my mind. They set it up with a contractor and I called them after I called a technician that we had used for small jobs. He gave several specific things that were wrong with the air conditioning unit. He told us that several parts were bad and needed to be replaced. And then the original contractor went out but he couldn't find it.

I’ve had HMS Home Warranty since I bought my house back in 2002. They’ve been there when I needed them and payments have been convenient as far as setting up the payment plan. Whenever I need to submit a claim I will just call the number from my pamphlet that shows everything I have covered. And they give me someone to call and fix the problem. And I call them, set up an appointment and then pay my deductible. It’s been very convenient setting up appointments with contractors as well when I’m available. It’s fairly quick, which has been a real plus.

It was effortless to submit a claim to HMS, but there was an issue in their scheduling system as it matched with the service provider that they hadn't accounted for, and they weren't really apologetic about. But the service provider was incredibly professional and very polite. Once we figured out that HMS made a bit of a scheduling issue, they were really good and accommodating in going out. They did the work really fast and it's been good since. We were really happy with that.

I've been with TotalProtect since 1999. The warranty came with the package when I first got my mortgage and I've been happy each time that I called them. The people they send have always been polite as well, other than one person that I had a bad problem with. But it was okay, the job was done in the end, only the person was not that great. The techs are usually very good and when they say they're going to be here at a certain time, they actually get here at a certain time. If they can't fix what they need to fix, they'll let me know and get back to me when TotalProtect approves whatever they need to do. And their work has been very good.

My real estate agent suggested HMS Home Warranty when I bought my place. When he explained it to me, it seemed like a no-brainer and it hasn't been anything but that. I've had two issues and they were both covered so it's been great. The second time I submitted a claim, it was the day before New Year’s and I didn’t know they were open 24/7 for all days. I did it electronically and the first appointment that they got me was on Thursday. When I called them Tuesday, the day after New Year’s, they got the company a day earlier. It was awesome but had I known they were open, they probably would've been able to get me someone faster just because it was zero out here and there was no water heater. Still, everything was taken care of fine.

HMS Home Warranty was offered by our Realtor when we purchased our home. Having a warranty was a safety net in case the seller missed anything or anything went bad so we chose to get one. Since then, we had two claims with HMS, one for the air conditioner and one for the furnace. We called the number, got an automated response that issued a reference number and sent a notification to the company doing the work. The company contacted us the next day and scheduled an appointment. The company went through it with little to no problem and both claims were handled very easily. We just paid the deductible for the air conditioning. Everything has been great and we’re very pleased. HMS is a good company to go to. We just finished our first year and we’re renewing for another year.

TotalProtect does more for me than what other companies do. I had protection with a different company, but they only do so much. If they come in and they cannot fix the problem, they just say things like, "Go see an electrician." But the people that TotalProtect sends in, they get the job done and that is what I need. The interaction I had with their reps was very good as well. I had an issue with the dishwasher and they took care of it right away. And then, the tech was supposed to come and replace the gasket around the dishwasher, too, and he called me twice to do it. But I have been in the hospital for three weeks and I just got out, so I am now waiting for him to call me again. I tell my friends about this company all the time, how good they are and what they offer for what I am paying. And it is great getting someone in there who is going to fix the problem and not tell me they cannot get it done and that I still need to call someone else, which is a waste of money for the policy. I would recommend them.

First, try using automated scheduler. Won’t let me go back, so have to figure out how to speak to rep (not obvious). Second, speak to a rep who sets me up with a company who calls me the next day to say they were overbooked and need to cancel. Third, call back to have someone else come who can’t fix the problem. (Sink won’t drain. They send a garbage disposal tech.). Fourth, get told I need to pay another deductible. When I dispute, told a supervisor will be in touch in 24-48 hours. 72 hours later, no contact. Can’t reach anyone now either. I confirmed multiple times what the issue was and how this process should work. Nothing went smoothly and my drain is still clogged without resolution. Will advise others to ask not to have this service.

I bought a house and it was under the contract with HMS Home Warranty. So far, my experience with them has been good. I called them about my hot water tank and my furnace and they took care of everything. The rep I talked to was great. I live in a little town of Georgetown, Ohio where there’s not a whole lot of availability to fix things. So, she told me that it would take 24 to 48 hours to get someone out, which it did. But they called me back and they sent somebody out who replaced my hot water tank. HMS also gave me somebody to come out and check my furnace. The people they sent were very knowledgeable and everything's fine now. I'd tell others that they need to give HMS a try.

I had a mortgage with PenFed and they advertised on their website as well as recommended TotalProtect for home warranty so I got it. It is easy to submit a claim to them. They have an online portal where I can go and submit a claim and they give me a reference number with the local contractors. The contractors schedule the dates themselves and if I need an earlier date, I can always call them and reschedule it. I like it. Everything is online, but in case I need to reach a representative, I call their 1-800 number and I get a response immediately.

I got HMS Home Warranty when I bought my home so it was a one-year contract and I just continued it. I have submitted a claim online and by telephone although I have had problems with the clarity by phone as far as the person understanding because there was a language barrier, which happened one or two times already. When certain questions were asked, they had no idea and I was on hold for so long because he did not understand what I was asking. But online, it was easy to submit it. Unfortunately, it’s been crazy with our house. This past year has been that one year everything wants to go bad. I have done by telephone most of the claims but the last one was done online.

TotalProtect responds quickly whenever I call them and they are very courteous. I usually file the claim over the phone and their representatives has been great. The technicians I dealt with were professional. All of them that came out has been courteous as well and they got the job done. I had a lot of incident with one of the toilets. But the technician came back out and fixed it. I’m very satisfied with my experience with TotalProtect. They respond quickly whenever I call them.

I just bought my house last year and the realtor told me to get HMS Home Warranty. When I submitted a claim, I just called them from the number in the pamphlet and I was answered by a human being on the first try. There was no hold time, and I just described my issue and they were very perceptive and seemed knowledgeable about what I was talking about. The call lasted like three minutes and I had an appointment with an electrician the next day.

I have used HMS since I bought my house. Since November 2017, I have had a leaky dishwasher, to which HMS has a total of THREE repair people on their approved vendor list. It is now March 20 and we have had them send out repairmen FIVE times (2 groups twice). The first group, Sears, sent a guy who watched instructional videos on YouTube on how to fix (try to), the second group, Miller Appliance Repair, must be using a cell phone for business as it went disconnected for two weeks, then came back and either the VM is full and not accepting calls OR they never answer. Lastly, JDL Maintenance, the owner/repair guy, came out for 10 minutes, then said he was "Moving his apartment and wouldn't be back or able to do his homework on it for probably a week or so". When spoke to on the phone, he came off as on drugs or drunk based on his behavior.

I submitted a claim regarding my heat pump on 03/12/18 due to it not working. Everytime I call, which is daily, I get a different story from each associate that I speak with. They claim to be waiting on Jensen Mechanical allegedly to make sure there are no non-covered charges/modifications. They have been told REPEATEDLY that there AREN'T! Yet, no parts have EVER been ordered and we're freezing to death. So much for "emergency" status. So again I ask, WHAT IS THE HOLD UP?! I had reservations about getting a home warranty and it looks like I had good reasons for feeling that way. I will NOT continue to pay for this service while they breach the contract. I've held up my end of this, but they haven't. I WILL BE pursuing LEGAL advice and any other resource humanly possible! A lawyer, attorney general, etc. This is FRAUD! My advice? AVOID THEM!

The people at HMS Home Warranty have all been very cooperative and submitting a claim has been very good. I normally submit the claims online, and it has been easy to navigate their website. The technicians that have come out, as well as the quality of their work, were very good, too. I would recommend HMS Home Warranty.

We had TotalProtect for several years and was extremely happy with them, so we decided to do it as a gift for my mom. My mom usually emails or calls them to file a claim and her interactions with the techs that TotalProtect sent were absolutely fantastic. About six months ago, she filed a claim for her gas stove’s sparker and the repair was done in a reasonable amount of time. I would tell my friends to definitely check TotalProtect. We checked into it for two of my sisters, but it has doubled in price since we have had it. So, that makes it a little bit harder. It’s a shame because they both really wanted it but it was a bit too high for them.

This company is horrible, you get nothing but the run around!! I'm going on 15 days no refrigerator, one part not even ordered yet!! No one knows why!! I've already paid my deductible problem diagnosed which according to their own email means my appliance will usually be repaired or replaced in 1-5 business days!!! When I tell them that the agents ALL say NO email says that!!! I read them the email and NO ANSWER......no one knows what's going on!!! Everyone just transfers the call all around saying they cannot find the account or claim and putting you on hold over and over meanwhile.....NO REFRIGERATOR AND NO ANSWERS!!!

I've been a business owner and entrepreneur for 20 years, and I have never encountered a company this incompetent and dishonest. Absolutely disgraceful operation.

I placed a claim with HMS Home Warranty regarding my Whirlpool refrigerator on 10/27/17 originally and it took them almost 30 days to repair the problem. Fast forward to March 7, 2017 and the refrigerator has stopped working again - still not cooling as before. A repair tech came and said it is beyond repair; HMS said they will work up some numbers and get back to me, they never did.

This is in Weatherford, Texas. My father had this warranty for several years before he passed away, I kept it to ensure any major things were covered as we prepared to sell the house.

My realtor gifted the home warranty to us for the first year. It's a standard process for all the realtors in this area then every year after, it's the homeowner's responsibility. But there was a serious problem with our last claim with HMS Home Warranty and my husband was on the brink of dropping the whole service then. We heard some strange noise down in the basement and we found this little plastic pipe that had a hole. It was spreading water everywhere and everything in that room was drenched. I thought it was an emergency but it was late in the day on a Sunday and when I called HMS, they didn’t have anybody that was available to come out.

They use servicemen are incompetent and fail to repair. After months of requests for my air condition problem they failed to fix the problem which caused me damages in excess of $50000 as a result of water coming out of the unit in our ceiling! They claim they are Sears warranty and when a claim is filed they don’t want to claim responsibility and pass it on to others. STAY AWAY. BEWARE YOU ARE THROWING AWAY MONEY with these people. Sign up with American Home Shield - top in the business - hassle free, professional and competent!

I've had a good experience with HMS Home Warranty when submitting claims. I do it over the phone and their reps are prompt, pleasant and professional. The contractors that they sent were professional, too. I only use the service for plumbing issues. And I’m satisfied with my experience with HMS and I would recommend them.

HMS Home Warranty came with the closing of my house when I bought it and submitting a claim was very simple and easy. They also have fast service. I did it both online and over the phone and the online process was easier. The technician came out the next day and everything was good. I would recommend HMS Home Warranty.

We purchased our home last September and we got an HMS home warranty with the house. In the beginning of February the dryer broke. Called HMS and they sent a Sears repairman in three days. He ordered parts and everything seemed good. 2 boxes came and had a repair date quickly. Everything seemed good. Nobody showed up and when we called they rescheduled two days later. Nobody showed again. Called HMS and they told me to call Sears. Called Sears and they said one part is not made for that model dryer and can't be found. Sears said they called HMS and told them that. So HMS said they would call research and try to find part even though Sears said it's not made anymore.

Homeowners beware of HMS service. We had the worst experience with them. We were getting a sewer smell out of our shower and we called HMS to see if that was covered. They said, "Yes." The first plumbing company came out but were not able to find any smell, then HMS services sent G&B plumbing services to our house. Again they were not able to find any problem in the bathroom, the G&B plumbing services employee went in the attic and fell through leaving a huge hole in our ceiling. The employee wanted to go to Home Depot to buy the sheetrock to fill the hole but I said it needs to be fix properly and I never heard back from G&B plumbing services. When it happened we also offered to call an ambulance. The employee said he was ok.

We've had HMS Home Warranty for multiple homes for 10 years and we've been happy with it. I've had good experiences with them. Submitting claims has been easy. We just call the 800 number and then talk to a claims person within about five minutes. Their vendors have also been generally on time. They do their job and I'm quite happy. The only critique I have is not being able to use the same HMS vendor continuously if the same problem comes up again. It is problematic when we have a clogged sink. It would be nice to use the same person each time. That way they know exactly where we live.

I have a claim from back in December where Cross Country hired a company to come out and fix my dishwasher on December 29. But they didn't do the repairs properly and the dishwasher continued to leak for 10 weeks. I didn’t know it was leaking and it caused damage to my under counter cabinets next to the dishwasher and I had a mold issue. But we could not get a hold of the provider that came originally. After many attempts, Cross Country had to call another company to come out and do more repairs in March.

I worked for a car dealership and one of my managers there told me about the experience that he had with TotalProtect. He made it sound so good. Moreover, sometimes when things need to be fixed, you'll have those unscrupulous people come out and they'll charge an arm and a leg. I found out that TotalProtect provides some savings and they have people you can rely on. I called them and I was accepted. They are accessible, personable and concerned, while other people are not.

I bought a house and it has this warranty from HMS Home Warranty that came with it. Recently, the hot water heater went and the person that HMS sent out who did the repair and replaced the hot water heater was great. I am more than happy to be signed up with them when my contract ends, but I’m having issues with my dryer and dishwasher. I've had service done for them three times each and they replaced parts but it's not working right. The dryer keeps making a noise and the dishwasher still has a problem. With the $100 deductible for each visit, I could afford a new dishwasher. The first technician that was sent out was from Mastery Appliance. He was okay the first time, but the second time, he never returned my call.

HMS Home Warranty came with the condo and it was the seller who purchased it. The guy from the contractor that HMS sent out was wonderful. He looked at the issue and after they decided that they couldn't fix it, they submitted the claim and processed it. It took a little longer than I expected but it was fine.

TotalProtect has very courteous representatives and they help me greatly, and I’ve always had fine interactions with them. I've had TotalProtect for 10 years, and I typically call on the phone when I submit a claim. The hardest part I had in the past was that it took a couple of days for a contractor to get here. But this time, my claim went really nice because I was able to use the guy who also fixed my furnace before. I wound up calling him since I know that TotalProtect uses them as a client. Then I got in contact with TotalProtect at the same time. The guy was almost on his way over here so it worked well for me to get it all coordinated. I kind of shortcutted the process and got the guy right away.

We looked at the monthly rate and the copay for repairs when a mailer came from TotalProtect, those were both reasonable. We've had TotalProtect for so long now and having the home warranty takes away the surprise of a high repair cost if we know that we only have to pay $35 which was the copay when we started. We are pleased with the service but we are concerned that the copay has continued to go up. It is already at $100 which is high and I wish they would look at how they could lower it.

I had a previous relationship with HMS Home Warranty on a different house. It was a good experience and I didn't see a reason to change providers. I use the online web portal in submitting a claim and that is simple and an effective experience with a prompt turnaround. Also, my interactions with their technicians have been very favorable. I've only had one experience where the technicians weren't suited up which I might have expected of people coming to the house. But otherwise, the work was exemplary.

Before TotalProtect, I used to be with another home warranty company for a few years and they were doing okay, but all of a sudden they gave me a hard time. They took a long time, like 50 minutes, in picking up the phone. Before I signed up with TotalProtect, I called them even if it was overtime and somebody picked up the phone in a reasonable time. TotalProtect is a better company. Submitting a claim with them has been very smooth and they sent someone in a reasonable time.

I had HMS Home Warranty at my previous home. And when I purchased a house, my realtor included their warranty in my package. Something went wrong with my electric. I requested service and submitting a claim has been wonderful. It was a simple, easy-going process. The reps were helpful and absolutely amazing. The electrician who came out was wonderful as well and he did a fantastic job. Anytime I have electrical problems in the house, he would be the man that I would be calling. I'm happy with HMS overall and I would recommend them. Go with them because they take care of their customers. They're wonderful and way better than American Home Shield which I had a bad experience from.

Submitting claims in the past with TotalProtect was okay, but it's horrible now. In the last few months, they were going through some phone systems and we waited on the phone for hours. When the technicians came out, they had to wait on the phone for hours as well to get approval. Also, some other companies they sent out simply wanted to sell me stuff rather than fix things. I had to get second opinions quite a few times with the things they fixed and pay out-of-pocket to get it fixed.

We have used Cross Country for a while and their customer service has been good. When I file a claim, I call and explain the situation then they give me a claim number. Now they’ve changed a lot. They leave it up to the customer to contact different companies. It used to be that they would contact them for me and I think that’s why it takes so much longer. A lot of times now, they would find the company and they’d let me know and I'd contact the company.

Getting a home warranty sounded like a good deal to me. I got one with TotalProtect and I had nothing but good experiences with them. I call them when I have a claim and they give me a case number. Then they make sure that the chosen service company gets a hold of me. The techs then come out, do their thing, and submit their findings. Then TotalProtect takes care of it. Their claims reps have been pleasant to deal with and they got things done in a hurry. The contractors they sent out also worked with me to solve the problems quickly and I've never been disappointed with the quality of their work.

HMS made good strides to rebuild our trust in them by reimbursing us for the full amount of the job we needed done on our drainage pipe. We are pleased.

The previous owner of the house that I bought passed HMS Home Warranty on to me. I've submitted several claims and I did the most recent one online. It was easy and the only issue I had was the times online didn’t match the actual times available that the technician has. They had to be adjusted over the phone.

In the process of being a licensed real estate broker, I have encouraged a lot of clients to purchase home warranties when they bought their homes. I always felt it was a good idea to get a home warranty so I got one as well. Submitting a claim with TotalProtect has been simple and I've never had a bad experience with the people that I've phoned. They contact their approved people and connect me to them. I have also been impressed with the contractors who came out and the quality of work is excellent. I have recommended TotalProtect to my friends.

sorry for other customers those you have same experience.

This is an ongoing issue that has not yet been resolved. We got the warranty from the sellers, I did do my research and the HMS had great reviews. 5+ weeks back our dishwasher broke and we contacted the warranty company. They arranged a service company who promptly came, they looked at the unit and provided the information on the repairs. We gave them the $100 for the visit, they told us the parts will arrive in 3-4 days and they will schedule the visit. 3-4 days is still a long wait for a family with kids without dishwasher but we were okay. After 1 week we didn't hear from either the service or warranty company. So we contacted the service company, they told us they have submitted the request to the warranty company. We called the warranty company, they said R&D is looking at it and they will get back soon. We asked the support person what soon means, what's the ETA, she said she can't tell the exact date.

When I moved into my home, I knew that over time, different things were going to start breaking down and fixing them was going to be expensive. I went on the internet and TotalProtect came up. I signed up with them and every claim that I have submitted went smoothly. When I called my claims in, their reps were very nice and helpful. Then they sent their people out fast to fix my existing problems and everyone was professional and did the work quickly. I love TotalProtect and I'm going to keep my warranty as long as I'm living.

When I bought my house, HMS Home Warranty was part of the close. They came out and analyzed the problem regarding my garage door opener. But I haven’t heard anything back yet. So, as of right now, it’s an open-ended claim. But they did a good job when I call in. They fix the claims immediately, but there's always another issue. They never have long-term solution to the issue because we have a continual issue that I just call for the same appliance every four or six months. The fridge's icemaker was broken for a while. They came out and did that but they fixed the icemaker for seven times now.

I have used HMS for my home warranty for the last five years. At first the service levels were ok but each year it gets worse and my deductibles increase every year. I sit on hold for hours (and I mean multiple hours at a time) when I contact them. They do not resolve issues or put the customer first. If you do get a hold of an agent and get someone scheduled for a service call it is always 5-7 days before they can come out. I would never recommend this company to anyone. Save your money and frustrations and go elsewhere. Even when you escalate to a supervisor you just sit on hold for hours with no resolution to what you are calling for.

For a while, if I had a claim to submit by phone to TotalProtect, it was really hard to get through so I finally decided to try the website and that was so much better. The customer service reps were decent enough and I try to stay out of the way of the contractors. I just communicate enough to find out what's going on and I let them do their thing and then they leave. The last company was very professional and considerate and they were nice people.

In early January I contacted HMS Home Warranty to place a claim for repairs on my home well pump. I was advised by HMS representative "submersible well pumps are covered under my warranty as long as it provides the primary source of water for the residence" (Pump is only source of water for my residence). Claim was approved. HMS was unable to locate a service provider in my area and advised me to find my own technician to perform work. I located a company to do the work and had the contractor call into HMS to provide insurance and license information to HMS as required. HMS then gave approval to third party contractor and again approved my claim to have repairs done and the cost of which would be covered by my warranty.

I am currently on my 3rd hour trying get a claim paid. It seems like they are just trying to rip me off, claiming that the receipt for service claimed my furnace was working fine, when it clearly did NOT say that. UGH! Will not use this company again.

When we bought our house, the realtor gave us a year's subscription with HMS Home Warranty as a gift. The first time we submitted a claim with them was for our furnace. It was easy and our claim was taken care of immediately. However, when we had a plumbing problem and we had to submit our second claim, we had a hell of a time. They kept telling us that we never called to report it and it took me three phone calls until a gentleman finally took care of the problem for us. He helped us and he was excellent. He said that whoever we spoke with the first time did not submit a report. He also said that at one point during that day or during the day before, the computers were down so that could have been why it didn’t go through.

I’ve had TotalProtect for about 14 years and they’ve been reliable through the years. When I call their 800 number, it’s initially automated. But then, when I get a live person, it’s quick and efficient. Their rep will connect me with the vendor who can come out and do whatever job that needs to be done. Their reps have been professional, very responsive, and they follow through. Also, most of the vendors have been fairly good. I’m pretty much satisfied with TotalProtect and I would tell friends to consider them as a home warranty plan.

My fridge broke on Jan 13th. I called HMS and on Jan 18th I had someone at our house to look at our fridge. I was given a business with a 1 star rating with the BBB to work with! Never in a million years would I have chosen to work with this business, but I had no choice. You have to go with the business they choose for you. They were atrocious to work with. The appliance company called me the following day, to tell me they ordered the part to fix my fridge and it would be there in 7 days. I then never heard from them again until March 5th. They never called to tell me the part was on backorder. I called them daily and they never answered. Left them a dozen messages that were never returned.

The current customer who recommended TotalProtect to me said they were better than any other home protection places. I had a different service before and they sent someone out and then they misdiagnosed the issue. They fixed it and I paid the fee but it wasn’t fixed, so they tried to charge me another fee on top of that. I had someone else come out, paid them myself and they fixed the issue. I called TotalProtect to submit a claim and our interactions were decent. The contractor did a good job and so far, I like the service.

Our realtor recommended HMS and I purchased them when we bought our new home. I got a one year home warranty in case the furnace, the hot water tank, the washer and dryer, anything mechanical in the home breaks down or the roof leaks. It depends on what type of warranty that I have and all those claims are made under that warranty. So, if the washer and dryer, refrigerator, stove, dishwasher break down within the first year, I pay $100 deductible and they come and replace or repair it.

I received a TotalProtect flyer in the mail. I wanted to try it and see how it works. Submitting a claim with them was easy. I did it online and they sent me an email confirmation. They came out and did what was needed. They were friendly and knowledgeable. Also, the quality of the work done was good and was worth the money. I would tell my friends that they should try TotalProtect because I had a great experience.

Submitting a claim takes about five minutes max and the experience is seamless and easy. We have done it both online and on the phone and it has always been quicker just picking up the telephone and calling their number. I like talking to people and TotalProtect's representatives are very helpful. They know the ins and outs of the business. However, one of the problems we have where we live is that there are very few of their providers anywhere near us. We had a problem with the refrigerator before and the people TotalProtect was trying to send were over 100 miles away so that really did not work out.

I first bought a warranty from TotalProtect Home Warranty when they had a relationship with Bank of America...it was tied to my home mortgage. The original contract was reasonably priced and the contractors that they used for repairs were reputable (e.g. Sears, licensed electricians and plumbers). After several years, something changed. The monthly service charges increased, they put annual contracts in place with stiff cancellation penalties, the deductibles increased from $75 to $150, and most importantly, they began using disreputable contractors for repairs. I didn't use the warranty service very often, and actually forgot about it several times when I had plumbing and electrical work done. The electrical and plumbing contractors that I used on my own were cheaper and more reputable than the contractors that showed up from TotalProtect Home Warranty. In one case, the plumber pulled up in a Chevy Malibu (i.e. no truck, no signage, no tools) and had to leave to go to a hardware stores to get materials for the repair. He had his brother with him, and at one point asked if he could borrow my tools to do the work. When I asked if he was licensed, he indicated that he was working on getting a license and insurance...hoped to get that done soon. And when he left, he told me to call him directly to avoid having to pay the deductible to TotalProtect Home Warranty, because he could do the work more cheaply.

The coverage plan I currently have from Cross Country is great. Whenever I submit a claim I usually make a phone call with the number that I’m given in my booklet with my account number. Their customer service was very nice. They found out what my problem was and helped me get it fixed.

There was a lady that I played domino’s with over at the club that had TotalProtect and she seemed happy. So, I called TotalProtect and I got hooked up with them. Whenever I submit a claim, I just call on the phone and talk to somebody. They enter a claim number and then they give me a phone number to call somebody to get it fixed. I call the number they give me and I give the contractor the claim number. The last few times I’ve had to use TotalProtect, the contractor already knew where I am and what the problem is usually by the time I call them.

I got HMS Home Warranty to save money. Their claims process was not too hard but sometimes it was very quick and sometimes it was very slow. The technician and the quality of the work were good. However, when they send a supplier, they should qualify them because the last time I had a claim with the air conditioner, it took almost half of one year to fix it. First, they told me they have to purchase the equipment. I thought it would take a long time. And without any information, I just kept waiting and waiting for some people to come here to fix it. Finally, the customer representative told me that the supplier that was out here was just a backup, so they sent another one. They should tell me if there's any change. Also before the contracts expire, their rep has to email or contact their customers to ask them if they want to renew the contract or not. Nevertheless, HMS Home Warranty was good and I saved money.

Total Protect Gold is a total scam! Our refrigerator went out a month ago and I called every day trying to speak with a supervisor. They were suppose to send us a black side by side refrigerator like we had and sent us a picture of the model via email and we accepted it as long as it was the same size and black in color. They assured me that it would all be correct. After putting our groceries in several ice chests and keeping what we could iced down for a month they finally deliver a "WHITE" refrigerator and it does not even fit in the space our original refrigerator was. I called them immediately and they said that if I didn't accept this refrigerator and wanted to send it back there would be a restock and transportation fee. I told them that I would not pay for their mistake. Long story short, I had to accept this refrigerator in the wrong color and wrong size! DO NOT PURCHASE A WARRANTY FROM THESE PEOPLE! BUYER BEWARE!!!

We purchased our home back in 2004 and one of my friends at that time told me that it will be a good idea to get a home protection plan so if anything would happen down the road, it would cut my cost down because I have coverage. So, I went out and I looked for a home protection plan and then I came up with TotalProtect, and I've been with them since. I had my ifs and buts on them sometimes, but usually, when I put a claim in they give me the name of the company that’s going to come out to do my service. And then I turn around and give the contractor a call and we set up an appointment for them to come out and take care of the problem, which they do. But not too long ago, I had to call for some service and the rep said that TotalProtect will have a technician out here on Saturday morning between 8:00 and 12:00.

HMS Home Warranty covered just about everything I wanted to be covered. I submitted a claim over the phone and it was fine. The technician's work was very good too. I would highly recommend HMS Home Warranty.

This might be the worst company I have ever dealt with. I purchased a home about nine months ago and asked for a home warranty to be included due to the age of the HVAC system. I wish that I could have looked up reviews for the home warranty company I was given prior to proceeding because I would have steered far, far away. At the beginning of January my furnace went out. We were experiencing subzero temperatures so I needed the unit repaired as quickly as possible. I called in to get a claim set up and explained how I could not go without a furnace for very long since there were temperatures in the -15's.

This is my second review on this issue. The requested refund has been paid. I consider this issue resolved. Facts of the case so that others can be informed. Please scroll to read my first review, as this review picks up where the first review left off. Immediately after I contacted ConsumerAffairs, I was contacted by HMS. Profuse apologies were extended. I was asked to send a copy of my payment receipt. I sent the requested receipt. This was the second time it was requested and sent. A check was swiftly processed and overnighted to me. The check has been deposited and has cleared the bank. I am now "satisfied" with this part of the experience. I feel like I should have had to resort to ConsumerAffairs to obtain satisfaction.

Since November we have filed 2 claims.

The HMS Home warranty was included as part of the contract when we got a house and we've just been extending it. I like the quicker response time and the ease of setting up a technician to come out and take a look at things. I called in one time and then went to HMS Home’s website the other time. The website was easy, and I like that aspect. HMS Home called us within a day, and we got to choose from the list of companies on the website right away. The technician that came was professional and courteous and the quality of work was up to the industry standard. The service was excellent and everything went great. I've been very satisfied with HMS Home Warranty. Their coverage is comprehensive and it's easy to submit a claim.

I had American Home Shield and I was having problems with them. I switched over to TotalProtect when I saw their advertisement and my next-door neighbor who had it said it was good. However, it’s almost been a month ago when my old dryer went out. I put a service call and notified TotalProtect about it. The contractor came out to look at it and ordered all the parts that they could. They got in touch with TotalProtect and asked them if they could get the parts that they were having a hard time getting. It took about two weeks and I kept calling but they told me they would wait for the parts. Then a week ago, they told me that they couldn’t get the parts and they were going to replace it and someone will get in touch with me no later than this Monday. Still, TotalProtect is a good company even though it’s taking so long for them to respond to the dryer issue.

My husband already has TotalProtect when we got married and we’ve been happy with it so we kept it. We have submitted two claims in the last couple of years and the process had been really simple. We just called and they took care of everything right on the phone. Every time we've spoken with them, they've been very helpful and friendly. They’ve been prompt with getting us the appointments too. However, the contractor took forever to get back with the washing machine repair. It was over a month before they completed the repair. Apparently, there was a glitch in ordering all of the parts necessary. But that was totally on Sirius, the technician. TotalProtect has taken care of the incidents we’ve had and we were happy with the service. We really liked that they covered appliances inside of the house and that was the reason my husband chose the plan, plus the cost was reasonable. I would totally recommend TotalProtect.

It was easy to submit a claim. The claims rep I talked to was very pleasant, professional, and understood my concerns. The only thing that I found difficult was scheduling the claim. HMS reached out to one technician who couldn't get it done on the date that I put in for the work to get done, which was interesting. What's the purpose of me putting in a work date and I'm getting a technician who can't do it on that day? I had to go back into the system and speak to a rep. They then went ahead and resubmitted the work order and got someone to come the day that I want them to come.

I’ve been a member of TotalProtect Home Warranty for about five years, and I continue to renew my service because I have a good business with them. I call to submit a claim, then I get an automated service and I specify what the claim is. They usually get back within a few hours with a local service guy that comes out and takes a look at whatever piece of equipment that isn’t working and will either repair it or make a recommendation for replacement. The technicians usually schedule an appointment within three days and I’ve been satisfied with their work. TotalProtect is there when I have an issue and need some help with something that breaks down.

We have been customers of HMS since 12/11 and always raved about our experiences & recommended them... until now. I am so frustrated and angry. On 1/10/18 I filed a claim for our washing machine online and was excited when an appointment was immediately made for 1/12/18. The repairman came out, found the machine needed a computer board and he contacted HMS for the part. He told us it would be about two weeks. So we waited. On 1/25/18 he came back with the part only to find it was defective and a second part would be needed as well. 2/13/18-No part from HMS. We called HMS and spoke to Eric who checked the account and said it looked like another part was ordered on 1/25/18 but he couldn't find a tracking number. 2/15/18-Called HMS and Gary said he couldn't find any updates in the account notes but would send a message to expedite the part.

We purchased a property and the Home Warranty was given with purchase. Home we purchased was an older home, and had older appliances. We got an FHA loan on the property so all built in appliances had to be in working order prior to purchase. The appliances were inspected in the appraisal, the built in range and oven were in working condition, we cook Thanksgiving and Christmas dinner in the oven, used it several times to bake. No problems. We had to replace the built in dishwasher prior to purchase of the property, because it did not work. The stove and range was in very good condition. Very clean and well taken care of. We worked to do the same after the purchase. About 2 months after the purchase the oven stopped working along with the built in plug on the oven. The stove top continued to work.

I have coverage for pretty much everything with Cross Country Home Services. Their deductible has gone up and that's a little issue for me but that's okay. I was content with my plan and I just added some appliances and our toilet to it. I call them when submitting my claim and their representatives respond very well. They were very professional.

Things could break in my property and having a home warranty saves me money. When I bought a house, I had HMS Home Warranty as it was the only one the sellers put in the deal. So far, I only made a claim once and I did it online. It was for the refrigerator and navigating through their website was easy. They screwed up the first appointment, so it took three weeks for the technician to come out. But he was pleasant when he came in. He had to order parts then he came back with them after two weeks and fixed the refrigerator,. Everything is working better now.

I've had TotalProtect for a long time and when I submit a claim, the process has always been very easy. Their representatives have been helpful when I've spoken to them but for the past couple of calls I made, I've been able to just do everything through the automated service. TotalProtect's service has been great and I've had quality vendors. I've always been satisfied with the good quality of their work and there was no need to have anyone come back. I am 100% satisfied with my experience. I would recommend TotalProtect without reservation to anybody who will be looking for a home warranty protection plan. I would also retain TotalProtect forever.

There are so many things that can go wrong in a home and as my husband and I get older, there are less that we can do ourselves. So we need to hire other people to do it and having TotalProtect was an easy way to handle that. The quality of work and the people that have come out to do the repairs have been great. When my dishwasher had a problem, they came out and fixed it. Overall, I am satisfied with it and I would recommend them. But the worst experience I had was when I spent hours on the phone on hold. It was outrageous, and they didn’t have any system. There are other companies that I dealt with that have a system where you can leave your number and they’ll keep you in the same order and call you back. But with TotalProtect, I had to sit my phone, put on speaker phone, and have it sit on the counter while I do dishes and do laundry and sweep the floors and do a ton of other things before I ever got somebody.

My real estate agent offered HMS home warranty and it seemed like it was a well-placed bet for situations that might arise from normal wear and tear. However, I felt sometimes when filing a claim, they expected us to know what was wrong with everything. Then, they used whatever we said against us to say it was not covered based on what we told them and eliminating something from getting fixed because we didn't present it in the appropriate manner. They should let the technician come and let them figure it out rather than saying something that they didn't know enough about. Sometimes my interactions with their reps can be really short and I’ve had to wear them down because I was worried that they were going to say that they don't cover something. So, I tried to keep it positive. The latest technician that came out wasn't very good. He didn't know about the parts. It was a hit or miss with the vendors that HMS selected but they were good guys.

Over 15 years ago, when I bought my first home, the seller provided the policy with HMS Home Warranty as part of the closing process. Since then, I've requested it with every home that I've bought. I like the quickness of their service. I've had several emergencies where it was flooded in my basement and they were able to authorize overtime and send someone out on a weekend. Also, I've always been able to find good local providers that were able to come and address whatever my problem was in a quick and professional fashion. My experiences with their reps have been very positive as well. They've been very customer service oriented, always very helpful, and understanding of the situation. I've recommended HMS Home Warranty to several family members. They are an awesome home warranty service that protects you just in case an appliance or something in your house goes wrong.

We had TotalProtect on our house and our experience with them has been very good. We have no complaints. All I did was submit the claim by calling it in and took care of it right away. The technicians did a good job. They ordered the part, got the part and put it in. They were fairly prompt.

I had Sears for a long time, but the fees were starting to go up, so I tried to find someone that wasn’t quite as expensive, and I went with TotalProtect Home Warranty. I submit my claims over the phone, and they usually send someone out in a few days to check. I have had a couple of claims, one for my washing machine and then for my refrigerator icemaker. TotalProtect Home Warranty has been very sufficient, and I already have recommended them. They do good work and they're very professional, and I think it's a good company.

We've been with Cross Country for a couple of years now. Their customer service reps have all been wonderful, prompt and nice. Bob has made a call to Cross Country and then they called us and gave him a name and referral number. Then, we called the repair people three times and they've all been great. In our coverage plan, we have a deductible and everything was taken care of. When we had to get a new furnace last year, the furnace was covered but then they were adjustments that they had to make. We had to pay extra since our base was different. Also, our monthly payment has gone up once from the original that we had. We started out at $75, then $85 and right now, it's at $100, but that's still very acceptable.

My name is Julie **, my address is ** ph#**. My stove top stove 4 burner has been out for a month. First the research dept. looked up the WRONG item # serial#. Sp they had send BACK to research dept. Again still waiting. It's been a month. The customer service dept. Not helping or doing enough. I feel like no one is doing nothing. All I hear is waiting & still looking for part. This is not very good service. I send payment every month. I ask for a superior was on hold for 45 mins. Ugh I'm so upset nothing is getting done.

I've had TotalProtect for the last 12 years. They have treated me well and the warranty does its job. It’s also better to pay out a little bit each month than have one major bill in one shot. I would call them to file a claim then they would have somebody come out and I'd pay my deductible. My heat went off recently and the technician fixed it all in one day. He did his job and explained what he did.

The seller we purchased the house from gave us a credit for the insurance for around a year. We liked the service of HMS so much that we continued to stay with them. Submitting a claim was very positive. One time, I was a little disappointed with the vendor that they recommended. The vendor wasn't able to get out here soon enough for what we needed. And we had a limited choice of who we could actually use and that was problematic. But the agent was more than happy to reassign us to a different person.

I've had TotalProtect for such a long time and anytime I've filed a claim, they've always been on the job and always got it resolved. I called and they've always given me a claim number and contact number. Also, the technicians have been very professional and I've never had any issues. With the latest claim I had, which was for my water heater, the contractor didn't make it the same day they were supposed to come back. But the next day, they came first thing in the morning, they apologized and they got the issue fixed. Everything is working.

When I bought the house, the realtor gave us the first year to get started with HMS Home Warranty. We've renewed with HMS ever since and we've been with them for five years. Submitting a claim was easy. My wife went online and started the claim. Our interactions with the claims representatives were always fine and pleasurable, and we never had any problems. Then we got a phone call from the local area contractor and they set up a time for the service. Then they came out and saw what the issue was, if any. The technicians who have actually come out and done the work were personable and they knew what they were doing and talking about. So far, the work that they've performed has been good and things haven't been broken again. I would tell people to try HMS out and get the work because it's better to have it than not.

My house was new when I moved in and once home warranties went out I felt like I needed some coverage. I read a lot of reviews and TotalProtect Home Warranty reviews were a lot better than the other companies out there. Submitting a claim is fairly easy. It's been very professional with the claims representatives. Each time I had to call, it didn’t take too long for them to get on the phone and took care of everything in a timely manner. The technicians have been professional as well. The quality of work was great. I would definitely recommend TotalProtect. I get what I paid for and exactly. And the monthly cost is a lot cheaper than a lot of the other home warranty companies.

When we bought the house, it had HMS Home Warranty so we just continued and renewed the subscription. I had a couple of claims this year and the process was easy, but the appointment was a pain. When we did a claim with our garage, they scheduled someone to come in and I took the day off. I waited all day and the person never showed. I called HMS and they called the guy but they didn’t even pick up their number. I was really frustrated in that one that I cancelled the claim and just paid out of pocket. My other claim experiences were good and the work quality performed was fine. I will tell a friend to look into HMS because that’s what I did with my co-worker. But he found out that the one where he’s paying $50 and down to a $45 deductible has the same coverage. I’m going to look into that too when my warranty runs off. Overall, I had an average experience with them.

hi starting in oct 2017 washer quit working.called total protect they made appointmenr for 3 weeks later .was sears repair they sent out .replace main brain,said i was good.well it stopped working again 10 days later,waited for another repair he spent 2 plus hours and said their was a sock in drain tube.worked for 5 days same problem,after 2 days quit again .called after waiting 1 plus hour on hold ,rude person on phone said the very best he could do is make appointment for january 13 8 a.m. said fine .i waited no call and no repair.since that i went and bought another new one.all they keep doing is calling ane e-mailing woundering where monthly premium is .what a company.save your money for all they will do is lye to you .LARRY **.THANK YOU

I submitted three claims on January 9th for problems that had popped up with our refrigerator, oven, and microwave. Submitting these claims online was so much easier than expected - I had been putting off submitting the claims because I suspected it would be a long process. Two of the service appointments I scheduled proceeded fine, though I was disappointed that the refrigerator service technician told me within one minute of being in my house that the drain needed cleaning which wasn't covered and promptly asked for his $50 deductible. The technician that came to look at my microwave told me it needed to be replaced and that HMS would contact me within a week about replacement. It has been over 6 weeks now, and I have not heard from HMS. I've called customer service twice and been told the claim is in "research" and there was no estimated timeline for when I would hear back.

I was with AHS and it didn't work out. Every time something broke down, they’d come up with excuses, but then actually cover it and I'd end up paying more than I should have. With TotalProtect, if the issue is preexisting, they might still cover it depending on what it was. Moreover, they have more coverage, which is also more expensive. In the beginning, submitting a claim was frustrating. They say that you just have to call them and wait. However, once you get the hang of it, you realize that rushing doesn’t always save you money. It’s not about saving money, it’s about getting the right service for the job so the issue can get fixed once and for all.

HMS Home Warranty was good. So far, it has been easily dealt with and we're pleased. We had a problem with the water heater which was the most recent claim and my husband handled it over the phone because they wouldn't allow him to do the claim online. Everything has been pleasant. They've been really nice people. HMS Home Warranty is well worth it. You never know when something's gonna happen especially when you're purchasing a home. You don't know what you're really getting into. And then, when we sold our home we also offered that with the new homeowners as well and that's a big plus to the offering.

HMS Home Warranty has taken a turn for the worse. We’ve had HMS for the past 8 years and have had very good customer service. As of October of 2016 they’ve become the worst company to deal with when it comes to getting claims resolved. For the past 7 weeks (since January 17th 2018) have contact them 11 times about our claim and each time is the same answer “your claim is in the research department”. That’s the only answer I can get from them. How long does it take to “research” a simple clothes dryer and get it replace and/or credit? I used to recommend HMS Home Warranty to all my friends but that is about to change. No supervisor will talk to the customer and no one can give me an answer as to how long or an approximate date and time as to when our clothes dryer is going to be replaced. They have and are going to lose a lot of customers.

I am beyond words at this point with how horrible of an experience we’ve had with HMS. First of all, we live in St Paul, MN and have had no heat for 72 hrs in the dead of winter. Our claim is still under ‘research’ for some godforsaken reason. Every conversation (and there have been a lot) with customer service have left us more frustrated and angry. No one is able to help or provide an update on when we'll have heat. At one point, I was told the claim could be under research for 10 days, even with its emergency status. 10 DAYS! We have two children under two, and again, live in Minnesota with NO HEAT! How is this acceptable treatment?

Our dishwasher stopped working and filed a claim with these people a couple of months ago. Still calling twice every week to check the status of the claim and all I hear is the claim is pending with Research team and they are going to get back soon. It's been more than 2 months and this time agent said the dishwasher will be repaired within a year. Really! This is my hard earned money. We go to HMS Home Warranty to exactly not to stress about these. They are scam and please avoid your hard earned money and DON'T put money in HMS. Wish I could give them zero stars.

First off- Got this home warranty when I bought my house. My furnace went out. Called early in the morning. Talked to a lady and she said that they didn't have ANY VENDORS in my area, so to call one and they would be a third party. John Henry's came out, diagnosed it- called the verification number and him and her talked about everything that he would do and she said it would be 100 percent covered. Guess what- HMS Home Warranty called me and said that they will only be issuing me a check for 350.00. I paid 852.00 out of pocket- promising by Latasha ** out of the Georgia office that I would get the full amount back.

When I bought the house, HMS Home Warranty was the warranty that I had for the first year. It's an old house and for the first year, I had seven different things that had to be fixed. It was done perfectly well the first time. Everybody came when they said they would and they did exactly what they said they would. I trusted what they did and it was very easy. Also, every other person I’ve had was very competent, very helpful, explained exactly what they were doing and it was fixed so I keep staying with the company.

One of my sisters has protection with a certain company and she told me that it's so important to have because it can help me especially with my home that is about 18 years old. I never paid attention to her until I saw a letter sent to me which was like an advertisement through Security Services Federal Credit Union. It described the protection a little bit better. Then I called TotalProtect Home Warranty's 1-800 and they explained the protection to me so beautifully that I was sold and impressed.

Thank you for your attention to this matter and for your response. We are satisfied with the outcome now. It did take longer than expected to approve this and it was hard dealing with no water in our house for almost a week but once the ball got rolling we were happy. Jut wish they would have taken into consideration that we had NO water in our house and could have put a "rush" on the approval process.

I submitted a claim mid-December last year (2017). My heating furnace doesn't defrost. HVAC technician worked on it until last month. Replaced all parts but that did not fix the problem. He is not available now. HMS scheduled another tech, looked at the system and didn't want to fix the unit. Spoke to HMS agent and assured me that he will contact the new technician and personally give me a call today (02/21/18). I haven't heard anything yet. My unit has been running on straight AC (Emergency Heat), adding more expenses to my electric bills considering winter has been harsh on East coast this year. I can't reach a supervisor or anyone above the agents during the day due to high call volume. Considering other options. I had the same defrost problem last winter.

It took 3 months to get a paper copy of an invoice showing my payments this year. So far I sent 4 written complaints with no response. Four months & counting on the written response. I cancelled my contract & pitched warranty elsewhere.

I am getting older and it is harder for me to do things, so it is nice to have a home warranty service. One of my friends had TotalProtect Home Warranty for many years and I looked at it and it sounded good to me. I have two rentals in my home and if I am not around, it is just easier to have one of the tenants call TotalProtect and have them deal with the people instead of me running back and forth. Physically, I cannot do the jobs and in this way, I am not looking around. It is just one place to call and then the issue is resolved.

I have been with TotalProtect Home Warranty for six years and they have been very helpful when things break down. Even though I know we pay every month, it’s nice to be able to make a phone call when something breaks down and get it fixed. But the last time I gave them a call for the furnace, it took them five days to set me up with somebody to fix my heater. So I was five days without heat, and it was cold and inconvenient at that time. They should have more people to contact besides one person that they could work with. They should have several lined up instead of having to wait so long. There are some things you can wait for and other things you can’t. Other than that, all the techs have been very friendly and helpful. They showed us the part that got replaced and explained what they were doing. However, sometimes the receptionist in the contractor's office is rude. Still, I would recommend TotalProtect.

We bought a house with the HMS warranty and when I submitted a claim online it was very easy. I was able to select the time that was convenient for me. I had the response within an appropriate amount of time and the guy was absolutely superb. The tech was professional, polite and he explained everything he was doing. He also explained to me what had happened and resolved all my concerns without any issues at all. He was absolutely great. Also, the quality of work was excellent, outstanding and top mark. This is the second call in as many years and both times were superb and excellent. I would tell a friend that HMS Home Warranty is worth the money and I am very pleased with the service.

We received HMS Home Warranty as a gift and have had a good experience with it. My husband submitted a claim and it all went quite smoothly. Everything was nice with the tech who came and everything is working now.

My wife got the service a few years ago. When something goes wrong I just call TotalProtect and make a plan. However, it’s a very convoluted process. I’ll call and give them some information so they’ll know who I am. I give my address or my policy number, and whatever they ask for. They say that they understand what my name is and which property they're covering. Then they send me to the next level. I'm bumped to speak to somebody else and they want to know my address and the policy number. I just told them but give it again. If the process gets to where I'm about to file a claim and it’s all getting solidified, I end up talking to a person who asks for my address and policy number again. They should know it by then.

I have been waiting 6-7 weeks for my dryer to be repaired or replaced. The service provider Total Protect is using is horrible to work with and calling in to Total Protect all they do is put you off longer. As of today there is still no resolution to my issue. I would be out of business in my line of work if my customer service was as poor as this experience has been.

It made sense to me to have all electronics and other stuff in the house covered for $30 or $40 a month. I used TotalProtect once so, it’s paid for itself for three years. TotalProtect was the first one I receive the information about home warranties and went with them. Submitting a claim with them was great and very easy. The only problem I had is that once I call and had the part in here, they were supposed to be here at a certain time. However, they weren’t here and they never called back, so I had to make a couple of calls and find out what happened. The contractor got tied up with something that took him longer than he thought he would. I told him that a phone call only takes 30 seconds. Not that I was supposed to go anywhere but when I expect somebody to be here between a two-hour window and they can’t make it, I expect them to call. But other than that it was great.

When I first moved into the house the air conditioner wasn’t working. I didn’t know that I could file a claim online but the HMS rep told me that I can actually go online and set up an account. I find it easier to file a claim online. The claims representative was very professional and the technicians that they’ve sent have been awesome. They told me what was going on, what was wrong and asked if I had any questions.

I have been their customer for over 10 yrs and I am fed up and done..Last claim I made was three years ago on a dishwasher. After the original call and followups it took finally a Supervisor to take care of my two month old claim..I have since sent in over a $1,000 dollars in monthly payments for the coverage..My Microwave quit and I place a claim over 1 and 1/2 months ago..First 5 calls over the phone, they sent two Sears reps out after 4days of waiting and they diagnosed the problem..They also said it could take a few days to find the parts if they were still available. never heard anything and called back several times. Long hold times even hung up on or cut off while waiting..I also requested help on line at there site..Finally called back and asked for a supervisor..I was told non were available at the time but they would have someone call me back within 48hrs..That never happened, that was two weeks ago. The have gone up on my deductible 3 times over the years and now are at $100 that I did pay the Sears repairman. I will no longer pay them for no service and I lost $100 and still have a bad Microwave..Funny how these reps will only comment on 5 stars glowing reports..All my dealings with them have been recorded with dates times,,and who I talked each time.. I hope you are treated better then I have..I will say that the supervisor on the Dishwasher was very pleasant and was the one after 2 months that resolved my problem

I have an HMS coverage and I filed a claim in last week of Jan 2018 regarding my furnace. The technician came and diagnosed that draft motor went bad and needs a replacement. He placed this order with HMS and as per HMS they ordered the part with an ETA of Feb 6th. I called The service provider on 6th and he told me that he has not received the part. I then called HMS. After putting me on long hold they said they are trying to track the order. Needless to say that after calling them multiple times every day for next 2 weeks didn’t help as they had no clue regarding the part. Today is Feb 18th and I am still living in cold with HMS has no idea about the part. They are not even allowing the service provider to buy the part from local vendors. The same thing happened last year with our compressor and took HMS around a month to fix the problem. Very disappointed. Waiting for my contract to get over and move on to some other company.

TotalProtect Home is the warranty that my dad has on the house. Submitting a claim was very easy. We use the website and typically hear back very shortly afterwards. Everyone has been great and the work has been excellent. I’d definitely recommend it.

Our sellers provided HMS Home Warranty with the purchase of our home. When we have a claim, we call in the number that was on the information provided and there's a pretty good automated system where we can punch in what we need. We found that to get something worked on is to call the claim in, take down the information of the vendor that they'd be using, and call the vendor directly to set up the appointment. That's a little cumbersome but it's the most efficient way. The first time I submitted a claim to them, I waited for them to call and we got the techs out here within a week. So HMS Home's claim system is pretty easy to work through but make sure you're the one that's following up on stuff if you want something done a little more timely.

We have been with Total Protect for 5 1/2 years. For the first 4 to 4 1/2 years, they were great. Never any kind of glitch or problem when placing a call. Last year, everything started changing. Hold times when making phone calls started becoming longer to the point of unreasonableness -- often dragging into an hour wait on a typical call. I should have known when that became a pattern that the company was having problems. Last September, 5 months ago, I called about my dishwasher not working. They sent a repairman out. He came out, replaced some parts, and it worked again. But the same blinking light started up again within a month of that, so I called them again and once again, they sent the repairman out. He replaced a different set of parts. Then it happened again in November. When I called Total Protect again, after waiting another hour on hold, they stated that it was in the "authorizations department" for the replacement of the dishwasher. After 3 weeks of hearing nothing further, I called again. From that point on, it became a series of weekly calls, each rep saying something different. Once they told me the appliance repair shop never sent them notes. I called the appliance repair shop and they were angry, said not only did they send all the required documents about each repair, but that they had never been paid by Total Protect. Now we are into the end of February and every time I call, after a long delay on hold, they tell me a completely different story each time (I've heard that they don't have a record of me ever calling (?!?), even though I must've called a total of 20 times, I've been told that they have no record of anyone telling me that it was ever in "authorizations," even though I was told 3 different times by different reps that it was, and I've even been told that it's the appliance repair shop's fault, that they do not answer their calls (which is definitely false). I have finally broken ties with them. This company has already been bought out once since we had them. It used to be Cross Country Warranty Company. So there are definitely some problems going on there and they seem to be in financial trouble -- and I would not recommend signing up with them now.

Pretty much everything in your house isn’t under warranty after a year, so I wanted to make sure everything was protected. My sister used TotalProtect and I trusted her judgment, so I went with it. I would previously call when submitting a claim, but during the last couple of years, I have been able to go online and it has been easy. Normally, I make the first phone call because I get the email, and I’ve always called the service provider that they’ve given me.

The real estate company that sold the house to us included HMS Home Warranty. I've lived in the house for 10 months and so far, I've filed one claim. I had a plumbing issue and I called their toll-free number. I got through to somebody after about three minutes. They then coordinated the rest for me. The plumber came after two days. He was excellent. Moreover, he was on site for only 35 minutes and handled everything right there the first stop. If they continue to handle things the way they have so far, I would be very satisfied. Everybody should have a home warranty and HMS has been a good solution for us.

Cross Country Home Services was the only company that ever contacted me. Submitting a claim to them is fairly easy except when trying to call through and nobody would answer the phone. So, I end up submitting online. One time when my washer went bad, they couldn't fix it because it was outdated. They got me a new washer. They fixed my air conditioner last year because it wouldn't come on. They also came out and fixed my refrigerator. My coverage plan is good and it covers basically everything. I'm glad that I've got it and everybody else ought to get it. It's a good program.

Total Protect has sent out Sears repair three times, with a fourth date set for two weeks from now to fix our refrigerator, which won't hold temperature. First contact was in December of 2017, fourth visit will be Feb. 27 and no fix in sight. I paid the $125 deductible on first visit. On third visit the Sears guy wanted another $125 or wouldn't look at the refrig. He claimed Total Protect was calling the return visit a "new order." I live in a city of 130,000 and county of half a million. Yet I need to wait two weeks at a time, or longer, for a repairman to come from a city nearly 150 miles away. Sears changed a sensor after the first visit. Now they are thinking the problem may be something else, and will have to drain the coolant and I find out that I have to pay $100 to recharge with new coolant. Shame on Total Protect for trying to get a second deductible. Wonder how many people pay it because they aren't knowledgeable about one deductible covering all visits concerning the same repair. Shame on Sears for not knowing the contract with Total Protect (thus trying to collect a second deductible).

The staff at Cross Country works with me well and they're honest people. They asked me questions and they did what they had to do. Their service was good and I like the coverage plan that I have now. The technicians were good as well. They stopped by a week later after I submitted a claim. The deductible went from $85 to $100, but they are good people to have.

I just bought a house and the sellers put HMS Home Warranty on it for a year. Our heat pump had gone out. I filed my claim via a phone call through an automated system and then I received the first available appointment of the local tradesman. My fiancée dealt with the tech from the initial inspection when he came out to do the diagnostics. I met him when he came out to do the actual repair as he had to file the claim and order the part. The part took a week to arrive and it was little rough since it was cold. Although the auxiliary heat kept the temperature relatively comfortable. The tech was competent and knew what he was doing. Moreover, he knew what to look for and what the problem was. The heat pump is working great now.

TotalProtect Home Warranty came with the mortgage that I had with Citibank. They had a special offer. The sale piece came through there and I took advantage of it. When submitting a claim, I just call their 800 number or go online or both and I just put in what the problem is, then they contact me back. They say who is going to come, then we get a message from the service provider. One contractor came really late at night so he had a long day but he did a great job. He looked at what was needed and made an assessment. He gave me an estimate right away and made the appointment for the next day after he got the parts. The quality of work was excellent.

In October of 2017 I filed a claim with this company in regards to my water heater not working. properly. The first two and only local plumbers that were assigned my claim showed up as expected, but neither were qualified nor had the knowledge to work on my tankless water heater. The company was notified of this, and closed the claim without further follow up. When I called a couple of weeks later to check on the claim I was advised that it had been settled and closed, which it was not. When I told the customer service representative that the problem had not been fixed a new claim was started. I had to wait quite some time until a qualified plumber/handyman was located from across the state. After he inspected the unit and parts were changed out, it was determined that the unit needed to be replaced. I"m now going into the middle of February 2018, Five plus months after I reported the initial issue, and I'm still waiting for this matter to be resolved. The plumber/handyman said he can do the work, but needs a certified electrician to assist, which I'm now being told by this company that I have to find on my own, and if they approve of the electrician, then they will cover him.

I have always had a home warranty and I just switched to TotalProtect. Submitting a claim takes a long time. Typically, I either call or do it online, sometimes I do both. After contractors come out, they look at the problem and then they go to the sweet period. I don’t know the process, but I have one that I’ve been waiting for since last year. Moreover, TotalProtect is not very responsive. I have to hound them just for basic information. I always have to check the status as they don’t call me and sometimes, I’m too busy to call. The contractors are local people who do what they are supposed to do and have no affiliation with the warranty company. I’m very dissatisfied with TotalProtect.

HMS Home Warranty came with the house that we bought and then I increased it with the co-pay. Whenever I call them and submit a claim, the reps were very professional and the claims process was not too bad as far as knowledge, what was covered and what was not. As far as getting service, it was good for getting somebody to come out, though it was hard to get Saturday hours. However, I had a lot of plumbing problems and it doesn’t cover anything so my experience with them was not that great. Nevertheless, I’d tell a friend that HMS Home Warranty is something reasonable to check out before buying anywhere else.

We had this plan since 2016 and our refrigerator needed repair due seal system compressor issue. The dispatcher constantly sent vendors who were not capable to do the job at our home. It has been over a month we still do not have refrigerator that maintains appropriate temperature. The customer service representative constantly misrepresent the facts, provided misinformation and supervisors were never available to speak . This is worst the company .

We have been with Total Protect since July 2017, On December 2nd Our water heater broke. I filed a claimed and they sent out a technician to inspect it. They confirmed that it needed to be replaced, After a month of calling them, they agreed on a replacement and was going to send it to the plumber to have it installed. They gave me the name of the plumber and could not reach him even thou I left lots of phone messages. I called total protect and they agree to change to another plumber. Then after much back and forth they came back with a very large estimate which Total Protect would not except. With this all going on 2 months have passed without hot water, I finally had to bite the bullet and hire a plumber to install a water heater, During all this time I was calling Total Protect at least 3 times a week and each time they had a new excuse. This company does not fulfill its contract, Now I am in a battle to have them reimburse me for the part they promised to cover.

I have had a contract with this company for over seven years. I have 45.00 charged on my credit card each month. This winter, my furnace failed and they had no one available to come out on an emergency basis. I ended up calling someone who was not covered by their plan because he would come out on a Sunday. This wonderful man kept the furnace running temporarily so that I would not freeze. I called Total Protect to report the problem and they had a very unpleasant service tech come out to tell me I needed a new furnace. Fast forward, it took a month to complete and it cost me $1,000.00 between deductible and items "not covered." Now, my dishwasher isnt working properly so I filed another claim. I refused to have the first two companies that they recommended come out because of their horrible reviews. Finally, Sears came out, identified the problem and called in the report to the warranty company. It has been 2 weeks and no follow up. I just called again and was told, "they are evaluating whether the item needs to be replaced." When I asked how long the "evaluation" would take, they could not tell me. I asked to speak to a supervisor and was told "there are none available." They have the worst customer service and I would not recommend them to anyone. Honestly, the only reason I don't cancel my subscription now is, I am planning on selling the house and I'm hoping that another major appliance doesn't break before I do. I also plan on filing a complaint with the Better Business Bureau.

The plan coverage we currently have with Cross Country is good and it has a reasonable price. Whenever we submit a claim, it is relatively easy either online or calling in person but we prefer doing it online and it is usually pretty quick. Their website was recently upgraded in the last year where we get assigned to a company immediately. When I have any issues, I call them and speak to their reps. They have all been very good and helpful. However, I would like to see a better program for replacement. I called them mostly for my heat pump that was over 25 years old. Everyone that came to repair it told me it was long overdue to be replaced. But I understand if it could be repaired, it would be better than the expense of replacing it.

I FILED A CLAIM WITH TOTAL PROTECT 3 WEEKS AGO AND HAVE BEEN GIVEN THE RUN AROUND EVERY SINCE. I LIVE IN ST LOUIS AND MY FURNACE STARTED TO BLOW COLD AIR. I CALLED TOTAL PROTECT AND THEY MADE AN APPT, SENT SOURCE 1 HEATING AND COOLING. THE TECHNICIAN SHOWED UP AT ALMOST 8 PM AFTER I CALLED NUMEROUS TIMES CONFIRMING THEY WERE STILL COMING!! HE TOOK SOME PICTURES TOLD ME THAT THE INDUCER MOTOR NEEDED TO BE REPLACED. AFTER 4 DAYS I CALLED THEM BACK THEY SAID THEY WERE WAITING ON TOTAL PROTECT TO GIVE AUTHORIZATION. TOTAL PROTECT DENIED CLAIM STATING THE MOTOR WASN'T OPERATING DUE TO RUST!! i CALLED IN A HEATING COMPANY TO DO THE MAINTENANCE THEY STATE THE RUST IS DUE TO THE FURNACE BEING OLD AND HAS NOTHING TO DO WITH THE OPERATION OF THE FURNACE!! I'VE REPLACED THE RESISTORS, THE INDUCER MOTOR, AND SENSORS AND THE FURNACE IS STILL NOT WORKING, MIND YOU IT'S FREEZING IN ST LOUIS. I AM THOROUGHLY PISSED OFF!! THE CUSTOMER SERVICE SUCKS AND THE SUPERVISORS ARE RUDE AS HELL!!! NOW THEY TELL ME TO EMAIL THEM MY RECEIPTS SHOWING I GOT A SECOND OPINION AND THEY WILL REVIEW IT!! MEANWHILE, I'M USING SPACE HEATERS AND MY OVEN TO HEAT MY HOUSE!! PLEASE PEOPLE DO YOUR RESEARCH BEFORE BUYING A HOME WARRANTY PLAN. I WISH I HAD READ THE REVIEWS BEFORE CHOOSING THESE PEOPLE. I WOULD HAVE JUST TAKEN MY CHANCES AND NOT PURCHASED, SEEMS LIKE I DID ANYWAY SINCE I'M PAYING FOR EVERYTHING OUT OF POCKET!!!