Cinch Home Services Reviews

Our realtor set us up with a free year with HMS when we bought our house and we've had it for about two years now. We recently needed our garbage disposal fixed, and we placed the request on the website and got the problem taken care of in a day. We reached out to the vendor to schedule it and they were there in a few days. The serviceman was there for about 30 minutes. He was super polite, very helpful and he made sure everything was taken care of. He cleaned and didn’t leave any issues for us. It was a pain when the garbage disposal didn’t work, but the serviceman fixed it.

My husband purchased the HMS home warranty in advance for the first year and it worked out so we decided to keep it. But lately, putting in a claim has not been as easy as it has been in the past. This year, it's a little harder to put in a claim especially with dual claims. For instance, I had an issue with the washer and dryer. In the past, I would call in for it and I would be able to get in. Now, the rep told me that I gotta do two claims. They tried to charge me two fees of the deductible for that.

We have only done one claim with HMS Home Warranty and it was easy. It was for our air condition unit. We submitted the claim over the phone. The contractor then came out and fixed the unit. I couldn't be home then but he said he wouldn’t need to go in the home to fix it. He then had to come back but it was just the next day. That was a month ago and everything has been working well since then.

I’ve had TotalProtect Home Warranty for around five years now and the only bad experience I had was when I had to wait for about three months for them to get parts for my air conditioning unit about two years ago and it was during the hot part of the summer. Also, the guy that they sent wasn’t professional. I had just a little timing delay but he was charging me fees that I didn’t think I should have had to pay outside of. Then he explained that it was about the Freon that he charged. The rest of my claims with TotalProtect though had been okay because I told them that I didn’t want anybody that wasn’t reputable to come to my house anymore. Right now, I have a claim out on my furnace and a guy called this morning. He was supposed to be here today but he said that the parts have not come in. But overall, TotalProtect has always tried to take care of me.

I heard about TotalProtect Home Warranty through my credit union and their warranty looked like it had a good price, so I got it. I called them to file a claim and I feel more reassured talking to somebody. Over the years, TotalProtect has sent different companies and all of them have been very good.

I have been with them for 1.5 years and have had nothing but issues! The first issue I had was when our sink backed up on Thanksgiving. When a tech came out he just plunged the sink and said it was fixed. When it happened again the tech came out and they followed it to the basement and removed a wall And found a leak. The next time it happened (luckily the wall wasn’t fixed yet) they found a clog and removed it. That seemed to solve the problem. When we got the wall fixed we had to pay for it ourselves and submit for reimbursement. I called and they said they did not get it so I sent it. I called back and was told it was not detailed enough. The contractor send a more detailed bill and we were again told it was not detailed enough. The contractor even called them twice. I still have not gotten a checking. I paid $100 each time a tech came out even though it was the same issue.

My microwave handle came off, the pad that operates the microwave you have push it twice to work, was told that could cause the microwave to short out and stop working and the vent above the microwave has came off. These are plastic parts, when it was called in, I was told by the department that approves for it to be fix, that those parts don’t keep the microwave from working. I made my payment for coming out, called back to the warranty company was told that a Supervisor will be getting back with me. So now am here with a microwave that may be a danger to use and paying for a warranty that the company will not honor. Lacy

I purchased a home that was previously owned by someone else so I wanted to make sure that I would be able to get something fixed if anything arose that I wasn’t aware of. I got a home warranty and went with TotalProtect because of the price and the coverage. They're pretty prompt when I submit a claim and they’re pretty knowledgeable of what they’re dealing with, what I have for my type of coverage, and what it's gonna take as far as my deductible. They give the correct information even if it’s not what I wanna hear. They get right on it and they give me the company’s information to call with the claim number. Then, the company gets back with me and the techs have been great. One incident occurred where my heating unit went out and it was in the dead of winter. He came out the very next day. Within two to three days, they had me a new unit out and had it setup.

We had a broken AC and last year we had some plumbing issues. We also had the microwave replaced two months ago all through HMS. We arranged something and the contractor came. The only thing was that they couldn't give me an exact time when they could come and replace my microwave. The day before, they contacted me to tell the time they were coming. I told them I didn't know if I was gonna be able because I had a meeting. They told me they could reschedule it and I said they could come in the next available appointment, which was two weeks later.

My experience was good overall whenever I had to submit a claim for service with HMS Home Warranty except for the very first time. The girl couldn’t answer my question and she had to keep saying, “Hold on.” I was getting really weary about it and she couldn’t find me somebody that worked on a weekend to take care of my situation. But when I called back a little later, whoever it was that answered the phone took care of me right away, and ever since then, it has been all good.

I've had one claim with TotalProtect and the rep handled it efficiently. They sent two technicians and they were very good. They got the issue taken care of and they gave me their card in case anything else happened. I was very satisfied. Also, the people at TotalProtect are very efficient and they do what they say that they would do. There are no hassles so I'm very pleased. I will recommend TotalProtect to other people.

My HMS home warranty came with my house I bought and so far, submitting a claim for service is good. The process is very easy to get started and I've gotten very good assistance from the representatives. However, recently, the plumber has been a little iffy. She unclogged my drain but it clogged back up really fast. I’m not sure if it’s the work she did or it was just something that’s wrong in the pipe. Except for that plumber, everybody else has been great. The technicians who have come to my home, in general, were very professional and kind. They usually fix the problem.

Ceiling fan broke and needed to be replaced. Warranty rep called, told me they could send $150 FOR THE FAN. I would have to pay for the rod and extra time for the contractor to rent a tall enough ladder. Okay. DIDN'T EXPLAIN I HAD TO ALSO PAY FOR REGULAR LABOR TIME if I took the payout. When the contractor called me and explained this, I immediately called back - 22 minutes after I hung up the first time. I was told it was too late, they couldn't do anything for me. Asked for a Supervisor, was called 2 days later. Told same thing, on voice mail. Called back - twice - to get to a manager that I could actually speak to. Finally did, and I explained the entire situation, especially about how the rep didn't fully explain my options - I asked her to please listen to the call so she could hear it for herself - and the fact that I called back 22 minutes later, long before the claim had been processed, but it took 2 days for anyone to call me back. I also explained that the first time the technician came out, I paid my $125 fee, and he was here for all of 20 minutes. Why would I ever agree to pay additional labor charges when I didn't even get $120 worth of work? That would be stupid and I am not stupid. She seemed to understand and I had a little more confidence when she said she would speak to her manager and call me the next day, and that if she had to leave a voice mail she would leave her extension so I could call back and speak to her. Never called me back, but I got another voice mail from someone different, saying it was too late, with no extension. 22 MINUTES LATER IS TOO LATE???? Especially since the first representative did not explain the entire process to me so that I could understand. I spent a total of 81 minutes on the phone with various people trying to explain, and I swear all they cared about was their process, 2 days after the fact, since that is when a Supervisor finally called me back. I will be looking for another warranty company....

Recently, our hot water heater broke and HMS Home Warranty got someone out here. The rep was very nice and professional. The contractor arrived a little beforehand and it was perfect. He was very nice too and the quality of work that he did was exceptional. They were gonna order a part but then the part was no longer available 'cause it was too old so they replaced the water heater. It has been working well since.

We've had TotalProtect for 10 years now and we're happy with it. I submitted a claim for the refrigerator by phone and everything went well. The technician that came was very competent and very polite and we liked him. Something was wrong with the freezer but he fixed it. He was very good and we were satisfied.

I’ve got an ongoing claim with TotalProtect Home Warranty for a dishwasher with a motor that went out. It would run but it wasn’t cleaning anything. The reps on the phone were very helpful and they sent out reputable contractors who told me that it would be seven work days. It’s 10 days now, of which, four were weekend days, so I should be hearing something from them. Granted I'm always gonna find a technician that just doesn’t cut it. For example, the people that they sent for HVAC have been great and I only dealt with one that I didn’t particularly care for. I gave TotalProtect feedback on that one and hopefully, they weed them out. Still, TotalProtect has been really good with who they select to provide services.

I went with TotalProtect over another provider for their price. When I had to file a claim, they have a seamless process. The rep that I interacted with handled my situation very professionally. I also had technicians who knew what they were doing. They did very professional work and they were very attentive to detail too.

When we bought our house last fall, the HMS Home Warranty package was offered and we accepted it. So far, we’ve submitted three claims and everything got taken care of and processed right away. We ended up cancelling one and the one claim on the dishwasher took about six trips for it to get finally fixed. But the other one with the cook stove was taken care of the first time it was done.

My air conditioner is a 25-year old system that has to be fixed around three times a year. I had a homeowners-type insurance and the people that come out to service my air conditioner told me that the insurance I had was really bad and that HMS was incredible. I called HMS and they’ve been amazing so far. As far as submitting claims, I do everything online and navigating through their website is easy.

It's quick and easy to file claims over the phone. It was a little complex at first as the rep was having a hard time understanding what I was doing, but he was able to figure it out, so it was good. The tech HMS sent was great as well.

I just would like for someone to call me back. I have been waiting for 2 weeks now. I have tried several times to call but hung up after 20 minutes of waiting. I finally got through today and was given a wrong number to call.

I called Monday early morning to say I had a leak behind the toilet in my small bath off my bedroom. A plumber came and called in my claim. Because he mentioned the word rust my claim was denied. It would have been about $550. The plumber said it was reasonable to have a little rust since this was a water leak. No one comes out to check on these supposed protected appliances. I was simply told they would not honor the claim. The plumber will repair it out of my pocket. This is not right. When I was sold the plan - I'm 71 - I was told this would give me peace of mind. I have been so angry since Monday morning. The people I talk to on the phone are very difficult to understand so I have to ask them yes or no questions. I was told they would get back to me in 48 hours. And yet the leak is there and the plumber just lives up the street from me.

I went online when I submitted a claim with HMS and navigating through their website was not too bad. I was able to find the right thing that was damaged and it gave me options which I was able to down select one of the contractors and get an appropriate time for the appointment. I was given a five-hour window for the contractor to contact me.

This was my first home purchase. I moved in here in ’07. I was told the air conditioning was four years old. The furnace had also been replaced since the development was built. I didn't know how old the appliances were, but I had replaced the refrigerator. Given the length of time, I decided to get TotalProtect Home Warranty because if something really big would happen, I don't have enough money to do big ticket items.

Everything has been great with HMS. I’ve used it for a couple of different services and I never had an issue. The reps worked with me and got someone to fix whatever I needed to be fixed very quickly. A couple of the contractors weren’t as great as I wanted, but then I called back a representative and they got someone else for me. HMS works out really well.

HMS was purchased when I bought my home and I am still within my first year with them. I've called them a couple of times and they've been really responsive. The only thing is we've had three calls and on all of them, I had to find somebody else. I had a water line that went out and we made the claim over the phone. However, whenever we were provided with contractors, some of them were about six hours away and they were not in our area. We called them back twice because they couldn't make it out for a couple of days. But the contractors that came in fixed the water pump, and it was good to go.

I've been covered with TotalProtect for 10 to 12 years now. They get the job done and they do it right. When I submit a claim, I call them and they get a provider for me. Then, the provider comes and fixes the problem. But a few years ago, we were expecting to have somebody fix the washer and the guy came out in a few days. But other than that, the technician fixed the problem. Their technicians have been very good and they do their job. Also, they can come back if we're not satisfied. We pay the one-time deductible, and if they can't fix the item, they will replace it, which is very helpful and a very good thing. So far, they've replaced our water heater, washer and dryer. I've been satisfied with their service all the way around.

After having paid for 9 years to HMS Warranty, and I only used a few times, I had an emergency need to get my furnace working. Was set up with a service provider but told that the home warranty only covers calls Mon-Fri. (It was a Saturday!) The service provider (on Monday) they were excellent but had to get authorization for a part. (They had the part in stock and could have come back.) I called HMS 4 times in 24 hours. (Requested a supervisor call twice and still waiting.) Each time told that there was nothing that could be done and that their approval dept was "working" on it. It's days day 3 now and still without heat, with a child and it's 26 degrees! Don't expect customer service from this company, nobody seems to care and there is no escalation or complaints dept.

We never had problems when we called TotalProtect Home Warranty. They have all been courteous and polite. When we filed a claim for our toilet, the techs came out to our home after just a few days. They were very professional. They just took one visit to fix the toilet and everything has been working fine after the repair. However, last year, we had issues with the electrical company that TotalProtect have sent out. It was a heating and an AC unit that we needed help on. We didn't know when the Freon ran out. The guy who was sent out said that the unit is going bad. We just got the unit in 2007, so it shouldn't be going bad that much.

We've been happy with TotalProtect Home Warranty, so far and we haven't had a problem with any of the people that have come out to fix anything. The only time we had a little bit of a problem was with the microwave. The service people came back three times before they figured out what was wrong with it. Also, there was a problem to get somebody right away with the furnace repair one time. The person they recommended was closed on Saturday and Sunday and we had to wait until Monday to get it repaired. But everything else, they've fixed when they've come. I would recommend TotalProtect Home Warranty.

Whenever I present a problem to HMS, I get a callback within an hour or less from the actual repair person and usually set the appointment up the same day or the next. I just wish I could go in, put it online and be done with it. The technicians have been great and I haven't had any issue whatsoever. Customer service has been good and I would recommend HMS.

Filing a claim with HMS Home Warranty for our refrigerator that stopped working was fairly easy. I didn’t really know what to do about it but their rep helped me do it step-by-step. I had to call the service company to set up an appointment but I didn’t have any problems with it. Then, when the contractors came out, they explained everything. If I was confused about anything, they reexplained it to me to know that everything was gonna get fixed in the timeline. They had to order parts and then they had to come back another day to fix it but they got the job done. HMS Home Warranty did a good job.

I'm satisfied with HMS Home Warranty. When I called them up to submit a claim, they told me which company to contact. I contacted the company and they called back with an hour. They told me what their schedule was gonna be and when they were gonna show up, which they did. But I had a problem with the secondary company. They ordered the wrong part and it took a little bit longer to get the thing fixed. But after that, the technician came back in and fixed the issue. There was not a problem.

I got the coverage with HMS Home Warranty when I purchased a home and I have kept up on it. I've had the coverage with them for six years now and I kept deciding to go back to them because it has always worked out really well. On the couple of occasions that I've had to use them, it has been an easy process. I contacted them and they sent somebody out, and the work got done. I preferred submitting my claims online because I just put in my name or my number, filled out my address, and told them what I needed, then they sent the information through, It was fairly simple.

HMS was quick and responsive when we submitted a claim. I did it online and navigating the website was a little too easy. However, you can’t add any detail to it, which means that it requires a phone call to get any detail. The technicians were good and polite but they were mediocre at best on their actual work. Everything up to now has been pretty good with regards to the quality of work but the last one would require a follow-up call. A new issue has risen from where they fixed it but I would still recommend HMS.

We had another warranty at our old townhouse and we liked them a lot but we moved and for some reason, they said they didn’t have service around then. We moved in our house and we've had HMS Home Warranty since then. We got it for free the first year, then re-upped the second year. They were cool the first year. We have a claim going on now for the icemaker on our refrigerator and it’s taking a long time to get it settled. It has been three weeks. We’re supposed to be waiting on a part from the service provider. Even so, the technician was good. He sent his order but he hasn’t told us why it’s taking so long for the part to actually arrive.

I've only had to make a claim at HMS once, and it went really well. The guys came out and everything was set up. They told me that they had to wait to get authorization to replace the garage door unit. They were also about two hours late in arriving, so I had to take time off of work. But they were really nice and very efficient. They cleaned up and did everything I expected.

A friend told me about TotalProtect Home Warranty. We talked about everything and after that, we thought it'd be a good idea that I get one for myself. In the beginning, it was pretty fast but now, it seems slow and takes forever to get an appointment for people to come out and check stuff. The last thing I called about, they said it wasn't covered under the warranty. But other than that, their reps are nice and helpful. The quality of the work that the technicians perform is usually good and most of the time, the technicians are from Sears.

We’ve been with TotalProtect Home Warranty for about 12 years and our first claim was for a water heater that went out. The techs were right there to get it fixed. It had to be replaced. Then, a couple of years later, our heat pump outside went out and they replaced that for just the cost of our deductible. This time, a contractor was sent out immediately. I had an electrician come out one time too. In May though, our air conditioning went out on a Friday, so I tried calling the contractor all weekend and these ads say that it’s 24/7 service. He didn't call me back until Monday and he said that he couldn’t get here for about four days. I was mad about that one because, in Texas, it gets hot here. But other than that, we've had really good luck with TotalProtect Home Warranty. They've done really good.

My heater quit working and I called HMS. They got somebody out here as quickly as they could. The technician answered my questions, did what they were supposed to do and the quality of work was fine. The heater is still working and I had a good experience with HMS.

HMS was presented to us when we bought this house years ago, and they’ve been excellent. I keep paying every year because I’m pleased. I submit the claim, they send the people, it gets fixed and it’s all done. They know what they're doing and they get the job done promptly.

My experience with TotalProtect has been very good. The wait on the telephone is longer sometimes, but they’re very accessible and they send good people. I’ve had a technician that wasn’t so good and they were going to send that company again but I told them that I didn't want that company and that I wanted to stick with Sears and they did. This coverage is excellent.

I had a great experience with HMS Home Warranty. I called in to file a claim and then they referred me to a local company. I actually got connected through the 800-number to that company and that same day, they came out and looked at the problem. The technician was able to diagnose it in a few minutes. Then he came out the next day and replaced the part that was needed. So it was a really good process and he was very helpful.

Ever since I bought my house in October 2013 till the present, I've kept renewing our coverage with HMS Home Warranty. I usually called on the phone to submit claims and the reps have done a great job. But when my heater went out, I called in but ended up submitting the claim online. They sent me an email with a number and had the issue taken care of. It was that good. They very quickly got a repairman out and I was really happy with the timeliness. The technicians have all been good and they've all done quality work and given seamless service.

Submitting a claim with TotalProtect is easy but with the most recent claim I had with them, I was a little annoyed. Our air conditioner line needed blowing out. We were trying to suck it out with a vacuum, but it wasn't working. I was a little concerned that maybe there were more issues than just the air conditioning line. So, we went ahead and called TotalProtect. To have somebody come and blow out our line is only $45, but I had to pay $125, and all they did was blow out the line. I just wish that in the future, if the technician would say that it's only $50 to blow out our line and ask if I wanna just pay the $50 versus $120 or &100, I could say, "Okay, I'll just pay you guys $100 instead of filing the claim." It makes it more of a pain if they continue to file the claim when it's unnecessary. Nevertheless, it's not really TotalProtect's fault. Also, the techs that were sent out did a good job.

I called in a claim for a covered item almost two months ago. It remains broken. Total Protect Warranty has still not settled this claim. They sent out a contractor who did repairs, but would not provide an invoice. I have made over 30 phone calls to get my covered item repaired. Each time I call, I get a new person and have to begin explaining all over. I have been assigned 6 Case Workers, have spoken with 7 Managers, and probably 40 customer service representatives. None of them follow through, or have any capability of making a decision of actually resolving a claim. This is a game they are playing, hoping that I will become so frustrated that I will just give up, and then they won't have to pay. I have filed a complaint with the BBB and the Dept. of Consumer Affairs.

I normally do my claims with HMS online but I’ve also done it over the phone and both ways have been equally easy. Plus, the techs that they’ve sent have been well. We had American Home Shield before with our old house and that was a nightmare. It would take forever to get anything done with customer service. They’d have me on the phone forever and sometimes it was just a runaround. Then sometimes, they would send out techs that were not good and they weren’t necessarily in our immediate area. It was really much more of a hassle than a reward. With HMS Home Warranty, it has been most definitely much easier.

We are still within our first year with HMS Home Warranty and our experience with them has been very good. I even recommended my daughter to buy a warranty with them. Submitting a claim with HMS was super easy. The technician was great and he exceeded my expectations. He explained everything to me and how I should proceed when I have problems. He was very respectful and professional. The experience was better than I had expected.

The one year's worth of warranty from HMS came with the home that we have purchased. And while our experience with them was lovely, I was aggravated and disappointed with the provider they sent to our home. First, we had a miscommunication about the day that he was coming. While this wasn't a big of a deal, when he came for our hot water issue, he said that he installed the water heater many months ago. And then, when he was done repairing it, he said that whoever installed it didn't bother to put the plumber's tape around the pipe.So I thought he was a big fool. He just told me that he installed the hot water heater and then he's charging me $125 for putting tape around the pipe because it’s been sitting here leaking for the last six months. Other than that, submitting a claim was very easy and the rep handled my situation perfectly. Everything went smoothly.

I submitted a claim to HMS today and I’ve had an excellent experience. It's easier to submit online since I know how to do it. On the phone, I always had to go through a whole lot of “press this and try this”, and it took me forever to get through to speak to a person when I had questions. So that was frustrating. Even so, the interactions with the reps were excellent as well as the service with the technicians who were very kind and helpful. We haven’t had any problems at all. I’ve been very pleased with HMS Home Warranty.

I’ve been with TotalProtect for about four years now and I’m totally satisfied. I normally call to file my claims and their reps are good. The technicians are really professional and good also.

My neighbor has had TotalProtect Home Warranty for about 12 years and he had a really good experience. I've compared them to others and the TotalProtect monthly payment is a little high but I took the recommendation from the neighbor. I bought two TotalProtect Home Warranty policies, one for my daughter and one for myself. I tried to file claims online but for some reason, hitting buttons doesn't always go, so sometimes, I had to call. When I called TotalProtect though, they got appointments right away and the servicemen who came were very good. The first one put the door back on my stove. He had everything with him and he was very polite. The guys who came to fix the washer were very polite too. I asked them to wear shoe covers because it was snowy outside and they did. Then when they went down here, they got right to the point. There were two different techs for the washer and they were both very professional.

So I purchased a home recently with HMS Warranty attached. About 2 weeks later my hot water tank failed, go figure right. So I thought well thank goodness I got this warranty. I filed a claim...over a month ago at this point. So I was told that because I had only just purchased the home I needed to prove that the tank worked when I made the purchase. At this point I was waiting for this reply and never got one so I learned that when I called a week later. Kind of bs but ok I'll accept that. So I email them my home inspection report. 6 days later I call them and they say I need to email it to another address because that one isn't working so it was lost. 2nd time I emailed, 4 days later I'm emailed back saying there was no attachment, which I verified in my sent folder it was there. 3rd time I'm emailed back 4 days later saying they received it and it will take 7-10 days to read it.

We were never reimbursed for repairs we paid out of pocket and it has almost been a year. Shame on you. Pay me my money. I knew not to pay out of pocket but you assured me I would be reimbursed. I want my money now. You said in 30 days and it's almost a year. I have no hard **. Liars.

Having HMS Home Warranty has been fine for us. Every time I call, they take care of my claim promptly and efficiently. Their reps are always polite and most of the techs they've sent have been pretty good. HMS does what they're supposed to do.

We've been using TotalProtect for eight years now. We usually submit claims by calling in and every time we've called them, we've had good luck with them. But it's strange that they don't work on ice makers that come with the refrigerators. The biggest hassle we have was when we had a microwave that went out. Our unit is almost two years now. We had individuals from Sears coming out and they didn't know anything. They were just crazy. Luckily, they’re gonna cost us a one time copay because they kept messing it. It would run by itself even if I set the timer. The time will go off and I'd open the door, but it’d still be running so it was a danger. Finally, they replaced it and everything's been going along fine since then.

I have been with TotalProtect for almost 13 years and their customer service is great. I decided to stay because of the low premium. Also, submitting a claim is very easy. I just go online and file one. They then give me a claim number and I call the vendor. The technicians who have been sent out were excellent. Most of them are military veterans and being a veteran myself, we have a lot to talk about when they come to my house. So far, the quality of the work performed is great. I’ve had my water heater as well as my air conditioning and heating unit repaired. They also worked on the plumbing system, refrigerator, and stove. I've had one appointment for most of them and they haven't had to come back for anything.

I heard about TotalProtect through a neighbor and went with them from that recommendation. I've been with them for two years now and my experiences have been excellent. Sometimes during a particular transaction, I called and that operator didn’t seem to know what was going on. The call might have gotten routed to another call center and that person didn’t seem to wanna do anything about it. But I just kept calling back and then I got someone who knows what she was doing. Their automated system is a pain in the neck to navigate. It got frustrating because I have to really navigate to what I want and the choices were confused but I needed to navigate to a representative from TotalProtect. However, after I submitted the claim, the first operator routed me back to the local company that was supposed to fix the problem and that was not what I wanted. That guy didn’t seem like he didn’t wanna do anything.

I did a claim recently with HMS Home Warranty for the furnace and it went well. But the thing is HMS is not fast. Sometimes, we make an emergency claim. One time, my garage door went off and I was with two little kids, and it was on a very cold weather. And I needed somebody to come right away and nobody could come. The same thing happened for the furnace. There was nobody, then somebody else was given, and then somebody came in quick. We had to make like three calls at least and follow up. We cannot just sit back and relax. We have to follow up a lot to have somebody come and take care of it.

I've been with TotalProtect for 10 years now. Their deductibles used to be $25, $35, $50, $75, but now it's getting high at $175. And I've had issues with contractors they've sent us in the past. Sometimes it’s hard to understand them or some don't have the proper customer etiquette. But the experience I had with my most recent claim was very good. It was for our heater that wasn't working. We have a family member who's ill, and so we needed to have heat in the house. When TotalProtect realized that it was an urgent matter, they expedited our claim and a tech came out the next day. He was very helpful, very personable and he was able to fix the situation rapidly. He had to order parts but he fixed the problem the following day.

Submitting claims to HMS has gotten easier. However, their reps are not always able to answer our questions. Techs usually come within a few days but then some are terrible. They could improve their communication and workmanship. Still, some of the techs have been very good.

I have had claims to Cross Country in the past. The first one was for a water heater and the claim went pretty well. Then, I had a second one for a washing machine and they took a long time getting it to me. The washing machine they sent wouldn't fit the base I already had, so I have to do without a base. It's a lot noisier though than the washing machine I had. Also, when my furnace was acting up, I called Cross Country and they sent a repair crew over. The crew looked and said that the furnace needed a new heat exchanger. I was advised not to run it at all because it could blow out carbon monoxide in the house. It had been weeks and I still have not gotten a furnace.

I’ve been a TotalProtect member for years and my experience with them has been good with the exception of taking six weeks to get our air conditioner fixed this summer. We had someone come out quickly. They thought it was one thing then tried to fix it, but it was something else. We’ve had a lot of back-and-forths and inconsistent messages back in the summer with our air conditioner getting it fixed. It went out around mid-July and it didn’t get fixed till almost September. I called TotalProtect almost every day trying to get an update. It was so unacceptable it took six weeks to get it fixed.

HMS has a website where I’m able to submit claims as long as I know my contract number. I get an immediate response with a claim number and contractor who’s assigned. I have submitted two claims and I was contacted by contractors within an hour after submitting a claim. They were then able to fix the issue on the first visit and they provided good customer service. I also work for a contractor, so from my end, as a contractor, I deal with home warranties all the time. And it seems like HMS makes it very simple. There is no paperwork for me to do, which is definitely helpful. So far, HMS Home Warranty worked out great. The deductible seems reasonable and they cover a lot with no questions asked. Things are just covered. There is no prerequisite for the age of equipment or pre-existing problems. It's simple and it works.

The staff taking the initial claims are efficient enough and send the technician who is also friendly and determines the needed fix, takes the $75 visit fee, says we will be called back with next steps. They NEVER called when they said they would. Our subsequent calls to them lasted from 30 mins. to an hour each, ended with "the supervisor will call you back" and didn't. Now a check is on the way, in "7-10 days". We are going on 3 weeks without refrigeration living out of coolers, buying ice, shame on Cross Country and their scam artists. Spread the word, check Consumer Reports before purchases.

They are refusing to replace our Samsung refrigerator because they say the problem is not covered. This after multiple attempts to fix the problem (water and ice under the deli drawer) and changing several parts. I guess the problem was covered until they were going to have to replace the refrigerator. Never again will we use them. Customer service is horrible.

We sign up yearly HMS. We're into the second year since we signed back up and we had to use the warranty for at least six issues in the house so far. I call in a claim and it has been pretty smooth. Their contractors have all been nice people and they've done pretty good work.

A furnace at my rental property stopped working. I filed a claim with TotalProtect and that experience went smoothly. The repair company they sent out had great customer service and I was really happy with them. The supplier didn't have the part we needed so we had to wait a couple of days to get that but everything was rectified and fixed within a week. I was happy with the service I got.

I've been using TotalProtect for a long time and I have no complaints, except for the 14 days it took to get a water heater. That was ridiculous. I was expecting three days, but it was 11 days too long. I couldn’t get a hold of anybody and that was part of the frustration. All I got was the little gal and she was absolutely great. She just couldn’t help me. I said I needed to talk to a supervisor and I explained to her that it was not her fault as she listened to me and she did a fine job with that. The supervisor called me four days later. By that time, I was getting completely and utterly frustrated.

The staff at HMS Home Warranty has been very helpful and excellent to deal with. The experience with my most recent claim was good too. I called when my heat stopped working and they sent somebody right away to fix it. The technician was very knowledgeable, good and honest.

I’ve had a few claims with HMS and the price has been reasonable and convenient for me. It was a good service overall. You can submit a claim online or call in. They prefer that you do it online. Sometimes they could get a little choppy in terms of finding an appointment time that works, but all in all, it works out if you call them. If you don’t see anything online that works for you, then you can call in and try to find something a little bit more flexible.

I submitted a claim online and it was a good experience. When I had a question, I called an agent and that worked fine. When I called HMS, they gave me an idea of when the contractor would be coming. Then, when I made an appointment with the company, they were good at keeping it. The contractors were very friendly and so far, they’ve done well with the quality of their work. The guy who came from Riddle Electric was excellent. It was a difficult job and he stuck to his guns. He crawled around in our loft for ages before he could find the fault.

Bank of America referred me to TotalProtect Home Warranty. I thought that I could get peace of mind through them just like other insurance. My experience was good and I'm satisfied so far that's why I'm keeping them.

My experience with TotalProtect Home Warranty was very good. I've been with them for many years. Submitting claims by phone works very well for me and I'm very happy. When the air conditioning wasn't cooling, James, the tech, went up on the roof and fixed it right away. He was very nice and efficient. The previous year we also had an issue with the air conditioning and it took three visits before it was fixed. The same people came in to fix it this time and they knew how to fix it, which was why James was able to do it so quickly.

TotalProtect's automated system is ridiculous. There are so many questions they ask you, and it takes too long to get to a customer rep. And I don't have too many qualms with their reps. It's just that it seems like they're foreigners and it takes so long to understand them. I find it easier going online, if I could get through online due to my problem on my computer. But I've been with TotalProtect for 10 years now and anytime I had a problem, it was all taken care of. The technicians have been excellent and I haven't had a problem with any of them.

To protect myself, I looked into getting a home warranty. I had to use HMS Home Warranty twice so far and both times the service was excellent. Both issues were with the air conditioning system. A part had to be replaced. I filed the claim by phone and their customer service is good. The company doing the repairs came out, did it, and everything has been working fine. The technicians were very professional and the work was done right the first time.

My wife did some research and she decided that we go with Cross Country. She files the papers electronically and she goes mostly over the phone when she submits a claim. Our interactions with the representatives have been very good and having Cross Country has been valuable. It’s a good setup and they accomplished what we wished.

I’ve had Cross Country for nearly 5 years and have been totally disappointed by their business practices. Their purchasing process is cumbersome, convoluted and detrimental to the customer. The words fast and expeditious are not in their vocabulary. If I could give less than a one star review I would. My problem started in Jan ‘17. My electric tankless hot water heater went out. After numerous calls a tech was finally sent out. The tech talks with the manufacturer try to resolve the problem and was unable to do so. Cross Country was told by the manufacturer that replacing the the motherboard “might” fix it but “probably would not” ms that the unit would most likely need to be replaced. Instead of just replacing the unit and suggested CC insisted on ordering a motherboard.

Do not use this company. They will make up a reason to deny claims. My claim went into effect 2/14 and I had an incident that same day and they denied the claim. Even told me they contacted the service company to check on the status. I contacted the service company myself and they stated that they had never been contacted. My question is... If the claim was denied, which is bogus, why did you send a service rep out to take my $100? If I could give them fewer stars I would.

Submitted a claim for leaky Water Heater on 02/25/2019. Their contractor evaluated the next day and stated a replacement is needed. As of 03/06/2019, nothing has happened. We shut off the Water Heater on 03/04/2019 as the leak has turned into a flood of our basement and utility room. We’ve been without hot water for 3 days - and counting - and with a wet basement. HMS has practically send us back to the stone age. With 3rd world living conditions.

My experience with TotalProtect has been good. But they wait until the item that they're fixing is ready to fall apart before they replace it with a new one. I just had a 17 years old washing machine serviced, and I was surprised that they decided to just fix it and not replace it with a new one. But as far as submitting claims with them, it's very easy to do. Either submitting a claim online or over the phone is fine. The last couple of times I did it online and it worked well, although sometimes it's nice to talk to a live person.

My neighbor told me that they've always had good experiences with HMS Home Warranty. We went with them and submitting claims has been very easy. They were immediately able to schedule with the technician. When he came, he knew what he was doing and was very personable. He gave excellent service.

I have Cross Country's initial package that covers the major things. I'm satisfied with my coverage and I have no complaints about how the pay structure is set up. I'd recommend Cross Country. Their customer service was excellent and I liked their speediness. Filing a claim was easy too and they handled the situation very quickly.

I've always had HMS Home Warranty and this the second house they've helped us out with. I have always had good luck with them. I usually call to submit claims and their reps have always been friendly and helpful. They’ve always been very pleasing and tried to hook me up with the best technicians. But one time when my air conditioning went out on the outside and the compressor needed to be changed, the tech said that he really doesn't like doing compressors. When I called to confirm that they got the part, I asked them to send another technician. But I’m very pleased with HMS and have recommended them to others.

When I bought the warranty from HMS, I talked to a rep and it was very simple. I’ve submitted one claim for my HVAC and it went super smooth. The HVAC just needed a quick repair. The contractor who was sent out was great and a very nice guy. He was here exactly when he said he would be and was here for 20 minutes. I talked to him before and after and he knew what he was doing. The experience with HMS was super easy.

When TotalProtect first came out, it was through my bank. I was told that it's a good program so I went with it. It's helped out a lot so far. I'd make a phone call when filing a claim and usually talk to an actual agent. He was very thorough and quick. I’m usually off the phone within two minutes. He said everything else would be no problem and it worked out great for me. The technicians that came out were polite, knew what they were doing, and got the job done as quickly as possible. I've had very good experiences all the times I’ve used TotalProtect.

I've been with HMS for 15 years and I’ve always been happy with the result of my claims. It’s usually through the telephone that I submit my claims and I’m very pleased with the overall of the home warranty company. The technicians have also all been good.

My daughter told me about TotalProtect Home Warranty and how she was so pleased with it. So, I thought it was something good to have and I went with them. However, the last time I submitted a claim was really a problem and it made me wonder whether I had the plan or not. I was trying to get someone to check my garage door as I was having a problem opening and closing it.

I originally had a home warranty through Sears, and I did the comparisons and I got a better deal through TotalProtect. I usually submit my claim online and their website is fine. I think anyone who has a warranty would like to see the providers' names because there are some providers that we wouldn't wanna use again. Most of the technicians they've sent have been fine but there have been a couple that were kinda disasters. We had a couple of problems with the quality of work that was done, but overall, it has been fine.

TotalProtect Home Warranty is wonderful. I'm very pleased. Pick up the phone and call them, or you can even do it online, and then they would have somebody out. I haven't had that much go wrong since we built the house 14 years ago. They're very courteous, fast-acting and reliable. Everybody has been wonderful, except one, and I will never have that plumber back to my house again. I contacted TotalProtect and they told me not to worry about it. He was so bad I went to the Better Business Bureau about it.

I have had HMS for nearly 2 years and have had three repair experiences. 1. I have been trying to get service for my high end appliance (wall oven), they do not adequately cover high end appliances and do not disclose this information. If you have anything other than the usual Samsung, LG, Whirlpool, etc., look elsewhere. We have been dealing with HMS for a year to fix our oven. We've been through three service companies. The techs are baffled, they are not at all knowledgeable and HMS is unable to locate service techs to repair the problem. They continue to put us off over and over again.

We purchased a rollover home up in Arkansas, and it has been completely remodeled in different things so I felt like having a home warranty as a backup deal. We had one claim on an AC unit that went out, and everything went pretty well. However, HMS goes with whoever they decide they wanna purchase, but the unit that they were gonna compensate for wasn't high quality. I ended up with an extra thousand dollars out of my pocket to get what I wanted. Still, it's been a positive experience so I've recommended them to a few people.

Submitting claims with HMS has been easy. When the furnace pilot light went out and we couldn’t get it to restart, we submitted our claim online. It was during the weekend and the contractor contacted me on Monday, then the work done was good. The tech was in and out.

I could call HMS on straight but I did everything online when I submitted a claim. Everything was great with the website. There was a time frame on when to expect the contractors out but then, it also said to call them to confirm which was usually close to the time frame. In my recent experience, the technician was awesome. He was in and out in 30 minutes. The quality of work was perfect. It has been a couple of months and everything has been fine. Overall, the experience with HMS was good. I had one technician come out who was not good, and they sent out a different technician. I didn't have to pay the first technician, so that was adequate.

I got some information in the mail from TotalProtect but I got it through my bank that had the mortgage. It was very easy submitting a claim. The reps were excellent and the technicians were very good. I’ve been a customer since 2008. I’ve had just a few claims over the years but they’ve always been excellent in follow-up, customer service and how they approached the various repairs. In some cases, they had to repair the appliance and recently, I had my heat pump go out. They evaluated it and they had to replace the whole unit. So, I'm quite satisfied. Whatever TotalProtect is doing, they need to continue doing it because for me, it has been a very good experience.

My husband almost always sets up our claims online. Then, I deal with the scheduling and get it all lined up. At this point, we know exactly what to expect with TotalProtect and we've been really happy with the service that we get. We've had a couple of experiences recently wherein we would call in and tell them that something wasn't working and their reps say that they would assign me to somebody. When I find that I've already had that contractor before and they're terrible, I call back TotalProtect and asked them to reassign me to somebody different as I wasn't happy with the provider they initially assigned. Total Protect has made that happen within days.

I bought my house on January 24th and have had HMS since then. When I had a blocked sewer line, the contractor they sent out unblocked it. But then doing that caused some other things to block up so he came back and unblocked them. Everything is good.

Submitting a claim to TotalProtect was very easy and the reps were very nice. Plus, the response time was immediate. The technician did a good job and the quality of work was excellent. The staff that you speak with is extremely friendly and very helpful. I was concerned when I made the call initially that there was gonna be some reason why they would say that they couldn't do it, but they didn't. It was much easier and went smoother than I thought it would be. I have recommended TotalProtect.

Having a warranty is very valuable with the situation that me and my wife are in with the house. It gives peace of mind and we can call TotalProtect if something goes wrong then they'll have somebody come out to check it out for us. When submitting claims, we do it over the phone and the reps are very informative and helpful. The timeframe they give us to expect the normally takes two days and they are meeting that. The technician would come in, introduce himself, go over the equipment, tell us what he thought was wrong with it then order the parts. We had to reschedule for him to come back and install the parts after it arrives. Overall, TotalProtect is a very good company. They are very thoughtful people, they helped us out and followed through with everything they told us. We're very satisfied with what they did.

Submitting a claim with HMS Home Warranty has been easy. Reaching somebody has been easy as well and the individuals whom I have talked to have always seemed to do their best to assist. However, the process has been painful. My first claim was for a hot water heater. The length of time that it took before there was final determination and then actual repair was exhaustive and extensive. It took months and it only happened then because of my continued follow-up due to lack of communication with them.

I call TotalProtect to put in a service request and everything has been really good. The people come out the next day or two days later and fix the problem. Once, a guy came and he came early in the morning. He came later in the evening with the replacement part and fixed it. I've also gone online and have seen that there's been a lot of bad reviews but I've filed three claims now and all of them have been excellent.

I placed a claim on my Viking Cooktop on January 5th, 2019. HMS scheduled a technician to come out on January 9th, 2019 from 8:00 am to 5:00 pm. The technician did come out, however was not an authorized Viking technician to be able to service my stovetop. This was very frustrating to miss a day's work only to find out that they cannot service my unit. I then called HMS back, to which they set me up with another appointment with a technician who could not service my unit (I called them before the appointment).

I've been with TotalProtect for 10 years now and they've been very helpful. However, sometimes, the techs they send don't have very good ratings, have poor quality communication skills, and are a little difficult to deal with. Once, I had an issue with my dishwasher and I submitted a claim with them. The initial contractor they sent out however would not complete the report. It took over a month to get a second tech to come and look at the broken unit. Once someone came out and did that though, TotalProtect was able to decide on the course of action, which was to replace the unit.

My house is 20 years old and I wanna make sure that I have coverage in case something happened. I got TotalProtect and so far, I've had two claims with them. One of them was absolutely terrible. It was when my hot water went out. I called TotalProtect and that night, they gave me the number of a plumber to fix it. I spent the next day and a half trying to call the guy but he never responded to me. So, I called TotalProtect again and they got another guy who did respond. I was without hot water for 10 days before he came and changed it. It was a lot of back and forth and he pretended that TotalProtect didn't tell him to pick up the heater.

We've had HMS since we bought the home in August. When I had a problem with the ice maker in my refrigerator, we had forgotten we had a home warranty. We bought a part and tried to install it ourselves, but it didn’t fix the problem. So, my sister-in-law said, “Don’t you guys have a home warranty?” And so I went and looked through our paperwork and there it was. I went online to the HMS website and submitted a claim. I typed in the information about what was wrong, and they had their representative contact us back on email and set up an appointment. I contacted them the Friday before Presidents’ Day. They offered me the following Tuesday as an appointment, and I accepted it. I got a confirmation online.

Submitting a claim to HMS was really easy. Their tech was very good and I liked him a lot. He was caring and really nice though he had to come back after he ordered a part. Through HMS, we have gotten a brand new water heater after our initial one failed.

Every time I call TotalProtect to get something done, I get it fixed right away. I submitted one claim about less than a month ago, and they told me who to call. The contractor came out here the next day, found out what was wrong with it, ordered a part and brought it back the next week, and fixed it. That technician was great. The quality of work is wonderful.

I've been in situations in the past where appliance and different things have gone out. And so, since I have purchased a new home, I decided to have some protection just in case. They help out ease the cost and the burden. We've had TotalProtect for three months now and I submitted a claim for a little issue I had on my dishwasher. They were very responsive, and they got me taken care of within a week. The dishwasher had a board that control everything and it had gone out. So, the tech ordered a new board and put it in and it's been running like new ever since. He was nice and did his job. My experience so far has been great.

I’ve called HMS a few times and cancelled a few claims. The process of calling in is extremely frustrating. Every time I’d call in, I give them my phone number and email address to update and yet they continue to say they don’t have it on file. Customer service isn’t great. They don’t really explain much or help you out if you’re having an issue.

I’ve had service with HMS for at least three years now and everything has been good. I prefer to submit my claims online and the claims process is very quick. The contractors that they typically send out are excellent.

I have been with TotalProtect for years and I've never had any problem with them except for my dryer. We had three different people come out to look at it. One guy put new parts on it and in less than two months, I was having the same problem. A gentleman came out today and said it was not worth putting any more money in it because it's quite old. They had put a couple of hundred dollars’ worth of parts in there, but it's still not running right. Nevertheless, everyone at TotalProtect is really nice and very helpful. I live in a rural area and they make sure that I get someone out that services my area. Plus the technicians are very professional and thorough. They let us know if they run into a problem or if they see a problem.

Updated 03/04/2019: This has only gotten worse today! It is STILL not resolved! I STILL have NO HEAT and it’s supposed to be -10 degree wind chill again tonight. I have NO family in the area and my only heat source is 2 small space heaters that I had to purchase because of the lack of attention from HMS! Today I called G & R Heating to find out if they have heard from you yet. He said no he hadn’t. I called your customer service and asked to speak to a supervisor. Was told Daniel is the supervisor. During the transfer the call was dropped! I had to go through the whole automated system AGAIN! Asked to speak to Daniel again and the called was routed back to the main menu!

The absolute worst technicians come out to service your units then try to scam you out of money in a bunch of “non-covered charges”!!! Then never sends anything in writing to back up the non covered charges! Full of it!!!

I did all of my claims with TotalProtect through an automated voice and the process was relatively quick and it worked just fine. The contractor did good service. He had a good personality, and I got along with him just fine. It turned out that the problem was a bad blower motor in the furnace. It sounded like a threshing machine. He looked at it and said that I needed to replace the motor in my furnace blower. He said that the part was available, but it had to be shipped from some place in Memphis, Tennessee, which was fine. At that time, we had the terrible blizzard in our part of the country, so it took about a week for the part to get delivered. It was fine because we could still run our furnace and we still had heat. It just made a lot of noise. When the tech came, he installed the new one in an hour or so, and it worked fine.

Submitting a claim to TotalProtect has been fairly good. I had an issue with my most recent claim though. The plumber ended up charging me $158. And I was only supposed to pay a $100 deductible. He said there were always extras. I was like, "I'm pretty sure I'm only supposed to spend a $100.” But he was pretty insistent, I just wrote him a check. I did a follow-up survey on TotelProtect and mentioned all this, but I haven't heard anything back.

The first thing I used the warranty on was my attic fan during the summer. I called HMS and I told them it wasn’t working. They told me I would have to have someone come out to inspect it and pay for it myself, so I did. The same people who do the maintenance on my HVAC came and told me it didn't work. Then, I had to call HMS and submit a claim, and they sent a contractor over. They chose a different contractor from the one I had, sent them over and they confirmed that it didn't work. The warranty company had to order the motor for the fan and I had to wait for that. The same thing happened with my heat pump during the coldest time of the winter. It was a very long process. HMS did repair everything, so overall, I'm satisfied but I'm dissatisfied with the amount of time that it takes and the process of getting the problem confirmed. I wouldn't recommend HMS to others.

I had a home warranty when I first bought the house, and that came for a year. However, I missed the subscription date and it was an outrageous price to get back into it. The deal that TotalProtect had was right up my alley. Once I submitted it and called the tech, he was there within 45 minutes. It took him two minutes to diagnose what the problem was. He didn’t have the part and he was gonna have to order it. He said he would call me first thing Monday morning to let me know, and when he called, he had the part and was willing to come to the house within an hour. Everything was very quick, easy and professional.

I bought a home two years ago and it was newly built back in 2005, so getting a warranty is a good investment. I checked on the internet and HMS had good reviews. Plus their website is easy to understand. The contractors call before they get here and they're very competent and nice.

We had one claim with HMS and it went smoothly. I submitted the claim online and then someone called me quickly. The rep told me to call a particular contractor and that contractor said he didn’t service my area. The rep gave me another number to call, and this guy said that he was a couple of hours away from where I lived. I could tell that he didn’t want to do it. The third time was a charm. HMS got me a guy that was more than willing to help and jumped right on it. His name was Mike and the name of his company was Local Air. He was a local guy. He was certainly familiar with our area and a lot of things in my community. So, it was great. He’s very neat, very professional and he did a good job. He also cleaned up after himself. It has been a good experience with HMS and I would like to renew with them.

A girlfriend of mine recommended TotaProtect. She had chosen a couple of other ones and she said she was most satisfied with them. I submitted a claim to them for my heating and my air. They called the people they had to my home, and I paid the $125 deductible. I did my review online of the contractor before they came -- it was one company that they were gonna send in first and the reviews online for them was not good, so I called and told them I did not want them to come out. So, they sent somebody else. It was prompt. When I called, it was the day before Christmas Eve. I explained to the person that I was having a house full of people for Christmas and I needed heat. They then got somebody here on Christmas Eve. The tech was excellent. It worked fine.

We wanted a home warranty with our home and HMS was provided with our house purchase. We had two claim attempts for two different issues and the first one was not so good. We had a plumbing issue and the entire house smelled like raw sewage. Technicians came out and told us that was not something they would repair. Somewhere in the fine print, it should have been repaired. It was an improper installation, not something that was broken. The way I saw it, there was something that was not working properly so something was wrong.

My sister told me about TotalProtect when I first purchased the house and at this point, I've been with them for almost six years. Before, I used to call for claims but now, I use the online method, which is really easy. They would schedule you with someone right then and there, and once I get the service company, I call them to make sure the time works with them or if I have to change the time.

When you buy appliances today, tomorrow, they start to mess up, which made me get a home warranty. For my appliances, Sears offered HMS Home Warranty and it has been all right so far. When submitting claims over the phone, the interactions with their reps have been all right with me. Plus, techs do the repair in one day.

Submitting a claim to Cross Country Home Services is easy. The problem is that it always takes time for the techs to get here and by then, the situation has changed so it's hard if something is wrong. We had a bigger problem with our furnace but unfortunately, it worked perfectly when the techs were here. It had been out for days though and it had real problems with it. We had to go out and buy a space heater. I also had to run the fireplace all night for a couple of nights. In fact, this is the third time we've called on the warranty for the furnace. But each time the contractor was here, the furnace wouldn’t do what the problem is. It's frustrating because it has to be broken while they are here.

I've had an HMS home warranty on my house for five years now. My wife who is a realtor offers their services to her clients. Nowadays, they're getting a little pricey so I'm actually contemplating going with a different company. I have another house and I have gone with a different company because HMS was too much money. Still, when I submit a claim with HMS, it's a simple process if and when I can get through to somebody on the phone. The tech would then come out in a few days. The ones HMS has sent me have been very good people. Their work looks good as well.

Having a home warranty is very important. With HMS, submitting a claim was easy. I did it over the phone and their reps did an amazing job. They were able to send someone out the next business day and the service was great. The technician was on time. He was also able to educate me on some things and he completed the work in one day.

I recommend TotalProtect Home Warranty. I've been with them for a while and they've been good to me. If I have any problems, they take care of it. My experience in submitting claims has been excellent and the response time is right away.

I was happy with some of my experiences with TotalProtect. But when I was having problems with my dryer, the agency that TotalProtect was using sent their people out but nothing was happening. I waited almost a month to get a piece of equipment fixed on there. I was very dissatisfied with the middleman that would send out the contract to have it done on there. When I had the same issue for the third time, I didn't have to wait that long. TotalProtect had a Sears representative this time. I called in on the 17th and the tech fixed it on the 20th.

HMS Home Warranty seems to be the best home warranty. My Realtor recommended it. He said that a lot of his clients used it and they're very pleased with it. So, since it was my first home, I was generally taking all the advice that I could get and so far, it has been good. We have not been disappointed at all. With the most recent claim, we had an electrician come out and they were looking at our microwave because we had some problems with power outages every time we would use our microwave. We're not able to turn the kitchen light on and the TV on in the living room if we wanna use the microwave. The previous owner put the microwave on to a fuse that it should not have been put on to because there were already too many things. And unfortunately, our home inspector didn’t catch it. So, now, we're trying to figure out how to go about either transferring that or we may have to do some rewiring.

I like TotalProtect. I’ve had them for several years and filing a claim is not difficult at all. It’s just that depending on what vendor they hire to subcontract, sometimes it’s a long time to get someone out. I’ve been told by a couple of vendors that if they have to replace a major component, their contract services take priority over warranty services. Once they eventually show up, they do excellent work and unless you have the cash to buy new appliances, having something to cover them if they break is a good reason to have a warranty on your home. I’m happy with TotalProtect, so I plan on staying with them.

I had a good experience with TotalProtect. I mostly submitted my claims by phone and they would give me a number. Then they sent out the technicians to see the problem and that usually took within a week’s time. The contractors that they’ve sent were very polite. Sometimes they are from Sears. They would have things right away and would look at the problem right away. After a half an hour of being here, they would tell me whether or not it was something that they could fix or it was something that needed to be replaced.

When we had HMS Home Warranty, submitting a claim wasn't too hard. We had a furnace issue and that happened two days before the warranty expired. What made it even better was about five months afterward, the exact same issue came up after the warranty expired. I called HMS to say that that should be covered as well, and they took care of the furnace both times. The furnace was never corrected because even the company that came out to fix it stated that they didn’t know what the problem was. That company was Aire Serv and they never put on there what the actual issue was. They just put corrective measures in there but never fixed it. Aire Serv was horrible, but the company that HMS used after them was excellent. HMS did a very good job for the time we had them.

FEB 11 CALLED HMS TO SCHEDULE AN APPT TO FIX MY HEAT PUMP. After 3 different attempts by Chesapeake Comfort System my heat pump was still not working. Called HMS again and had a another company David Fant Enterprises come out and they said unit was condemned and needed to be replaced. HMS told me it was going to cost me 1500 dollars to get unit replaced. Concerned that first company was incompetent and second company was fraudulent I paid a third company to come with my own money and they fixed my unit in 20 minutes. Today is Feb 28 so I was without heat for two and a half weeks in the middle of winter because technicians that HMS sent out were not able to fix my unit. The carrier that finally fixed my unit was not covered by HMS.

I've been with TotalProtect since 2012 and overall, the claims process is good. The only time that I've had a real issue was when I needed something fixed over and over again, and it wouldn't be replaced. That was my biggest struggle and that was with an air conditioning unit. Typically, the contractors that AHS sends are good. But with the air conditioner, that was my only time where it was like, “Mm-mm. No.” But finally, after much frustration, it did get resolved.

TotalProtect used to be Residential MD, and I heard about them through a friend. When I submit a claim, they come just like they say they will. The technician who came to our home is good. He was knowledgeable. He told me what was wrong. The customer service at TotalProtect and the quality of the work done are always good. I'm satisfied.

The seller of the house purchased HMS Home Warranty and had the coverage for the water heater and stuff during the sale of the home. Filing a claim hasn't been too bad. The contacting of the warranty company is a bit different. It's kinda between two companies. But for the most part, it has been fine. The house that we purchased wasn't being used regularly prior to being put on the market. So, there were some things that might have gotten worse throughout. So then when I started using everything regularly, they started backing up. And I've been a bit unlucky with the techs they've sent out, so far.

We have multiple properties and a family member told me the benefits of a home warranty. We’ve been with HMS for quite a while and their claims submission has been easy. Their reps have been positive. Their technicians have all been professional, knowledgeable and pleasant. Lately, it’s been within 24 to 48 hours to get a technician out. And when they order parts, it takes about 48 hours.

We’ve had a policy with TotalProtect since before their name changed. Submitting a claim with them is a piece of cake but their rep's customer service has been ineffective. Every time I call their 800 number, it never resulted positively. In terms of their technicians' demeanor, it has been professional though I’ve had two idiots. The whole thing started on November 27th. We went until January 22nd without a microwave. Barlow's, the company that TotalProtect deals with for installations, came up with a microwave and a wrong-sized kit.

My realtor got the coverage with HMS Home Warranty for me at my purchase of a new home. She has gotten HMS for a couple of her other clients before, so she had just gone with that one again. I typically place my claims online, and if the company that I was assigned couldn’t get out here fast enough, I would call HMS up and ask if they could assign another one to me, and they would. All of the technicians that have been sent out have been great. My most recent claim with them was my water heater and I got a hold of one company. They gave me a quote and said that it would be three days before they could get out here. I said, “All right. Well, let me cancel this, then I’m gonna call HMS and have them switched.” They said it was okay and it was not a problem.

I've had TotalProtect for about 10 years and their claims process is fine, but some of the people they send out are questionable. I’ve had good ones, like the guy that did my air. He was really good and punctual. But I’ve had some that they give a window between 1:00 and 5:00. That's too large of a window. But I haven’t had a person that’s been mean. It’s just that I had some people that didn’t know what they were doing. The way that TotalProtect select their contractors could be better.

We looked through the internet and found TotalProtect, whose price looked right and the services that they offered met what we needed. My first claim was good and when I submitted the second one, they contacted the technician who came the next day. The microwave had already been burned out and by that time, I had already disposed of it. The next one was for the power and the guy was great as well. I paid him 100 bucks and he came, checked it out and fixed it. Everything’s working good.

Since I've moved into our home, I've had to use HMS Home Warranty a couple of times. The claim process with them is very easy and I prefer to do it over the phone. Most of the time the wait may be under a minute, but it’s worth it. Their customer service seems to be very great and they are able to get a technician out the next day if I am available to be at home. Their technicians are very professional, time-efficient and knowledgeable. They give an estimated window on when they will come and they normally call 30 minutes prior to the appointment or if the appointment time has already started. They'll also call when they're on their way. The work is done completely professionally and very productively. A home warranty is extremely important. And I would definitely recommend HMS.

I've had coverage from HMS for six months now. I called them one morning and they sent a guy the same day. The claim was for the washer. It wasn't working and the guy who came was able to reset it. He was a good guy. He also fixed my problem the same day.

Acquiring a warranty is a good idea with the way appliances are made these days which seemed to be more disposable rather than lasting 20 years like an old washer and dryer used to. I'm 70 years old so I remember. I had a previous provider that I wasn't happy with and I'm trying to compare carefully. I also talked to the technicians that come out and asked them what they think of this one or that one. So, I got feedback from there and decided on HMS.

HMS was part of the new home purchase. That’s how they sell houses these days, with a home warranty included. The homeowner paid for it for the first year and then, I picked it up for the second year when I had to renew. We had to file one or two claims in the first year, one for the washer and one for the freezer unit on the refrigerator, and they all went fairly well. So, we didn’t see any reason to change. Also, everything has been pretty clear upfront with HMS, as far as what the deductible is and what's covered and not covered. When we first bought the house, I didn’t really review things too much because we were more worried about getting in the house and everything else. After that year expired, before I renewed, that was when I kinda got more familiar with making the claim online and I got more familiar with all the rules. So, I took the time to kinda make sure I understood all that correctly. Everything seemed fair.

My neighbor introduced me to TotalProtect. I've been using them for about two years now and so far, I'm satisfied with the company. When I submit a claim, I just call them and they come right out. Their reps are very courteous and professional. Also, the technicians they've sent out were on time and have completed the job. I will recommend TotalProtect to someone else.

Submitting a claim with TotalProtect has been very easy. I go online and do it, and I get a text quickly. All but one of the technicians that they've sent have been great. But other than that, our experience has been good so far. TotalProtect was a recommendation from a friend, and I would recommend them too.

I only knew that we had TotalProtect when my husband died. Before then, my water heater went out and I paid $1,300 for it. Had I known that we were with TotalProtect, they would have paid for it. Submitting claims has been wonderful. I just called them up to file, they called me back within 24 hours and they hooked me up with somebody. The contractors they sent were totally professional and I had no complaints. I was totally happy with TotalProtect.