Cinch Home Services Reviews

We went without a refrigerator in our downstairs for about three months. Over six weeks, TotalProtect was supposed to get the compressor for it when the compressor went out, and we had already been without it for a week by the time they figured that out. They couldn't get the compressor for it for that long. It had to do with the company they’re getting all their parts from, which is one company and so, restricts them for how soon they can get it.

My AC went out on my third day living in the house. In Texas, it is 95 at night. The tech sent by HMS came out, went right to where the problem was, and fixed it within five minutes. He was awesome. I’m glad they sent somebody out that didn’t have such a thick accent that I couldn’t understand them. He was clean, and professional, too. I’m gonna have them come back out in January and give me a whole new unit because they told me it is not going to last very long.

I had HMS for four years and it has been excellent. Submitting claims was perfect. I had a little bit of choice as far as the contractors that have come, and I’m very happy with it. I just wish the service was cheaper. I’m going to independent living now, and I just sold the house and had the warranty transferred.

I got a home warranty because of the age of my home and I have had no issues with HMS as far as submitting a claim. However, the contractors are very slow in response to a problem. Depending on the problem, it can take up to two to three weeks for somebody to come out. That could also be an issue locally as far as the availability of contractors to do the work - there might be not enough people going around. Other than that, I’ve had very good luck with the contractors representing HMS. Their work is absolutely top-notch.

I’ve had 2-10 for years on my other home, and my realtor said that he felt HMS was better because you could actually get ahold of somebody and talk to them. And so I tried it. I had to use my HMS warranty right off the bat, and it worked out good. The contractor was nice and polite. He didn’t have a know-it-all attitude. He was very easy to talk to, that if I had a question about like why did it do that, or will it do it again he answered my question, and explained it to me. He seemed to know what he was doing because he seemed to know what the problem was. He was determined to find out what the problem was. He looked at one thing, couldn’t figure it out, then he figured it out and found the problem. So, I was happy with that. He had to get a part and then came back and took care of it.

HMS was recommended by a friend and I've had several claims. This is the first time when the coverage was not explained clearly and so, the printed material should be clearer of what to exclude. The representative I spoke with on the phone was polite and clear but when I had a question about whether something was covered, he said it was not although it should have been. It was a broken handle on a faucet and I would consider that part of a plumbing problem but HMS does not. Still, the technicians that HMS partners with have been good and polite, and the gentleman showed up quickly.

We placed a claim for our furnace that no longer was blowing hot air. Placing the claim was easy and a service provider came out to assess within 24 hours. The service provider made the determination that we need a unit replacement and it is a fire hazard that cannot be ran, and sent the report to HMS. This is where the trouble began.

My claim went smoothly. When you have a complaint or something is broken, you just call them and what they do is they send somebody out and then they assess the claim, and you pay $100 for that. And then if it’s under the warranty, they will repair it. They were pretty go so far. They did a decent job so far.

We've had HMS for 16 years. I feel like submitting a claim has gotten a lot more complicated than it used to be. Just this week, I had to call in. I tried to do the claim online, and it wouldn’t work, so I had to call in and do it over the phone. It was a plumbing claim. I had more than one plumbing thing, and it wouldn’t allow me to submit more than one for the same ticket. The rep I spoke with had to cancel the claim that I initially did online and start over. She was perfectly pleasant and got everything done.

This is a swindling operation. They will cover worthless repairs under the value of the deductible, but will reject any repairs that go over that value even if they need to lie on the reasons for the lack of coverage.

Our last claim was for a garbage disposal. The customer service initially gave us their old information. I called the vendor and online there was a different number, they quickly confirmed the new number and the new address and apologized. So, everything was fine. The vendor came out, did their job and were efficient and very professional. The price has gone up since we’ve had it, but we’ve had it for a few years. It’s time for a discount now.

I've had good experiences with the service contractors that HMS sends out. There'd been a few follow-ups and the quality of their work is good. Submitting a claim with HMS has been fine so far. I had a question last time when I replaced my air conditioning system. I had some questions after the installation and the provider was very responsive. I may still have further questions with the provider because I was having some issues with the electricity in the house. One of the system was running full scale. And then the provider recommended some kind of button to use up 50% and it was good enough. But now, it's getting too cold. It may have been differences with the electricity system. So I may have to call HMS to deal with the electricity issue because it's not an AC issue. I still recommend HMS.

taking too long to dry clothes.rep came to service the dryer and found that the dryer vent was clogged and needed to be cleaned...referred to a pro who did this work...called the pro and he cleaned the vent and replaced a few things and now the dryer is working great...less dryer time and less gas used...

We haven't been with you long but we have been very impressed so far! We had one service call - for our home heater. Guy came. Said we needed a new part. He'd return tomorrow and replace. He did at appointed time. We paid him our share. Everything went smoothly. Heater works fine now.

Recently we had to get our Garbage Disposal replaced. We placed our claim and had a new garbage disposal within a few days. We had an HMS Home Warranty since we purchased our house in 2006 and it was by far the best investment we have made to date.

I have always had my call answered by the Home Warranty company. The people on the other end of the phone had always treated with me very well. Follow through with what I was asking for and got my appointment as soon as possible. And the job completed

We had a water leak coming down the kitchen ceiling. We received no response for 48 hours. We had to call a plumbing company to check the source of the leak. It turned out to be leaky faucets in the master bedroom. Luckily these faucets have shutoff valves that were turned off to stop the leak. After almost one week they sent a service man who did nothing but informed Total Protect of the issue. The claim was denied as faucets are not covered in the warranty!!!!!

Glad we had total protect as our company

I called HMS for some plumbing problems and their rep took my request then gave me the name of the company that will do the repair. Their guy came in and did what he had to do, but he wasn’t really personable. I've been with HMS ever since I bought the house, about 20 years ago, and I have had other people come out who are a little friendlier. HMS has taken care of most of the claims that I submitted. I had some appliances that we had an issue with, but I got it resolved.

HMS was the one offered by our realtor, and we've been having their service since last April. We submit claim online and it is fairly easy. Their techs have been good, too.

The vendor Aire Serv, was timely, very efficient, friendly and seemed very concerned.

Washing machine drain backing up, water was getting into the wall and causing damage to the area and game room. The technician diagnosed the problem and proceeded to run the rooters through the drain pipe and then he tested the drain and the blockage was removed.

I had to have water heater replaced. But it also needed upgrades of over $1000. I was trying to figure out how to pay for it all. I wasn't aware I had the package that covered the upgrades. Totally worth the money I have paid to keep my household with water.

I am happy with the outcome, but the process of getting there left something to be desired. Your telephone interface is hard to deal with. Lots of static on the line, especially when calls are transferred (and they kept being transferred). The Service Partner I was told to call did not return my call. When I tracked them down they said they no longer worked with Cross Country. I am happy with the replacement stove, but did not expect to have to find someone to install it myself.

If you are shopping for a plan to provide repair service coverage for your existing appliances, do not waste your money on the Sears Home Services plan underwritten by Cross Country. The advertising claims to provide repairs to all appliances, regardless of age or where they were purchased or they will be replaced free. Don't believe it. If you have a problem that requires skilled diagnostic services to identify the problem part, then this is not for you. They can only fix the obvious and you will pay $75 for the first visit. They will come back a few times for the same problem, but if they can't fix it, they will just blow you off. They will tell you their boss says they're not making any money. They will tell you that you need to find another provider.

I had two calls with HMS for my garage door, and though one was not covered, I got a $100 discount anyway because I went through them. The spring was busted and they got me the right kind of people to take care of it. And then, about ten months later, the capacitor went out, which was covered under warranty so that just cost me 100 bucks. So, I was happy. Either way, it was easier than me trying to figure out who can come and fix my garage door. And I had the same tech guy twice.

I had two claims with HMS, and the first technician was okay but the latest one was super. He came out and spotted the problem immediately. My experience with HMS has been good except for the email that was coming after I had already arranged everything. It said, "You need to contact us to renew it." Somebody just didn't look hard enough to see that it was already taken care of. Also, once in a while, it's a little hard to understand the people that you're talking to, but that's everywhere.

HMS helped solve a difficult situation with my client. In the end they stood by the warranty. Myself and my client are both satisfied with the end results and service from the company.

Tech comes out 10.2 says there is leak and adds Freon and doesn't fix leak. 10.28 Tech comes back out same issue. Total protect now denies claim, 2 days after I was told it was approved via email and phone conversation. This company is a joke

I'm very happy with TotalProtect. Submitting claims online is extremely easy and the repair guys that they've sent out have been very prompt, courteous and professional. So far, I've had claims due to an air conditioner issue and a leaky faucet, and the repair people did what they were supposed to do right. And I only paid the deductible.

In the 3rd week of July 2019 I called in a claim on my washer machine. On July 30, 2019 the company assigned to my claim came and inspected my washer and deemed the transmission was bad and needed to be replaced. Two weeks later, on August 17, 2019 the repair company returned to install the new transmission. The installer was unable to complete the installation because he claimed the washer drum was rusted and could not be budged. When the repair person was leaving he told me he could not complete the installation and would report back to HMS. After not hearing back from HMS I called HMS on August 20, 2019 to find out what was going on following failed repair. I was spoken to in the rudest and nastiest customer service person who told me my claim was denied because HMS does not cover rust. When trying to gain more information I was told I should have read my contract?

I've had HMS Home Warranty since I bought my house and their claim process is really easy. I had a recent claim for my dishwasher that broke and somebody was able to come out within a couple of days. However, I had expected the people to call me but they didn’t. I called them after a little while and got my appointment scheduled.

I was with another warranty company for years, and they stopped providing the service. I called the Realtor that I bought the house from and she put me in touch with her company’s person that provides home warranties when they sell homes, which was HMS. I have always been satisfied with HMS. It’s a good deal for me. If you have something horrific happen, you have coverage.

I’ve been with TotalProtect for about a month and when I submitted a claim online, it was a little bit frustrating. The appointment given to me was a 10-hour window so, it was an entire day. The contractors were very good though and I had a good experience with them.

Don't waste your time, money and energy! They assigned a service technician from Pfix Services that came out and told his they would call back to schedule a time to install a part. A month goes by, no call about the part. We call the provider but for weeks it goes straight to voicemail, so we call HMS. They don't care at all and say that the same technician needs to come back out to do an assessment, even though he just didn't do what he said he was going to and order the part. They do nothing to help manage the situation and give us a lot of BS and try to set up another appointment - wasting our time and having to rearrange work schedules for a second time. HMS does nothing for their clients and everything for their crappy providers. Such a waste.

I submitted my claims to HMS online, and it was fairly easy. Their customer service was fine, too. But I don't have them anymore. When I bought the next house, they already had set up with American Shield. When I was with HMS, there was one call I made, and I didn't qualify. And the young man didn't seem to know that I didn't qualify. While I was on the phone, I was reading the booklet and I decided myself that I didn't qualify. So then, I told him, “Never mind.” He wasn’t really up to speed on what I was talking about.

We made a claim to HMS for one small repair and it was done properly and fast. It was for a heat pump and the technician was great. The process took a couple of days and it was a positive experience with HMS.

We bought our home brand new and we’ve had TotalProtect ever since. We’ve been with them for eight years and in my experience with them, I wouldn’t go to any other company. Every time I have a claim, they have no problems with it. It has always been fixed and customer service responds right away. They raised their deductible though. It started off at about 75 and it went up after a while but most are about 125 bucks now. I call TotalProtect when I submit claims and they always give me a ticket number and a response time. The technicians always call me before they show up. I had two claims at once and on the same ticket so, it was cool. Two technicians came in and everybody was on time like they were supposed to be.

TotalProtect has a couple of contractors who have been exceptional while a couple of them haven't been too willing to work with me because it is a warranty repair. The quality of work done depends on the contractor sent out. I had a plumber out here about two and half years ago who wasn't very good. Then I had an AC guy about a year ago from Sears that TotalProtect contracted and he was terrible. He was trying to sell me a side job and get me to buy a complete unit from him independently. But the last air conditioning man I had out here was exceptional.

The technician for the heater air condition was awesome. He was from Sears. He took the time to explain what he was doing and what the problem was, and he fixed it. I’ve been a member of TotalProtect for at least 10 years and I get things fixed. I used to call them on the phone to turn in the claim. Now, I do it online. But I prefer to talk to somebody 'cause I can explain the situation more than saying, “Oh, it’s just a heater air conditioner.” You can explain what is the problem, and then that way, the person comes in knowing it. Online, you don’t talk to anybody anymore.

We’ve had TotalProtect service for about six years. They were cheaper. Most of the time it’s easy to put the claim in, but we’ve run into some difficulties with the product that they replaced. I had a Ruud dual element, top-of-the-line, professional home water heater, and it went out after 20 years. They sent in an apartment style water heater to replace it, and it was dual element. It had a dent in the top of it, which was damaged when it was delivered, and they would not honor my wishes to replace it with the same type of quality of water heater I had. They said all they gotta do was get close. So, I was not happy with that.

Submitting a claim with HMS was pretty simple. I called and they gave me a claim number right away. They set me up right away, and the vendor contacted me within less than an hour. The claim was for an AC. A couple capacitors blew, so it wasn’t running right. The vendors were out to meet me the next day. They were here about an hour and a half and then, they were gone.

TotalProtect's reps were very helpful when we called them about our furnace. The technicians they sent out were very good and courteous too.

We submitted a claim 2 months ago and they have not resolved the problem. Took our deductible and refuse to reimburse. They lied to us about the parts being shipped, then they said it was never ordered and they refuse to send another company right away to fix the problem. My contract is expiring and will not renew. However they still kept our deductible.

I've had a home warranty contract with HMS for 4 years and have been satisfied with their performance until this past week. They have revamped operations and everything is now automated on the phone, can't speak to a live person. They assigned a service company to me, this is new, who came promptly enough to inspect the problem, a smoking washing machine, and said I needed a new belt. After that, nothing. I've left several messages with HMS because the answering machine with the service provider is full and not taking more messages. No one is following up with me after a week. They texted me a link to an online status for my service, but it says "in process" and has not been updated since the initial visit a week ago.

We have had a ton of issues and will be switching our provider after this year for our Home Warranty due to the horrible service this company provides. We have had them send out techs who did nothing and then billed us for a 15 minute dash around our property. Upon calling saying the techs did nothing, HMS sends out the same guys who might do the repair and surely bill you again. No reimbursements for when they show up and do nothing.

Submitting my claim with HMS Home Warranty was surprisingly very easy and nice. I called the 1-800 number and explained the problem. The rep I talked to was very nice and accommodating. They gave me the number for the plumbing company. The contractor came out within two hours of my calling and from start to finish, my device was installed in about three hours. The experience was very quick and easy. I'm very satisfied and if anyone asks about my warranty provider, I'd easily give them HMS Home Warranty's name.

The first time we submitted a claim to HMS was on a weekend and it was for our air conditioner. So, we were kinda leery. We didn’t know what the situation was but after that, we had some issues with our washer plumbing and they were right there and they were awesome. The contractors were very professional. HMS is a good company and for our first time with our first home on a home warranty, this has not been an issue for any problems.

TotalProtect's claims process has been easy. Whenever I submit claims to them, sometimes the contractor would come in the next day. Their reps have all been good. I only had one problem where they couldn’t find vendor for my air conditioning claim because I live out in the country. It took a long time for them and it was during the summertime where it’s a hundred something degrees here. So, I had to find someone myself to do it. But other than that, I’ve had some good experiences with them. It took a while though to get my reimbursement but I’ve expected it, too.

I called TotalProtect when I submitted a claim and I was told that the contractor will call me before arriving at my home. The interaction with both the claims rep and the contractor was very professional. I’ve been with TotalProtect for five years and it is an excellent service.

Submitting a claim with TotalProtect takes two minutes and it’s pretty easy. You can either make a phone call or do it online. Right at the same time, they give you the name and number of the contractors assigned along with a claim number. I’ve had about eight or nine claims over 10 years, and the techs have always been aces. They've been right on time and finished the work as fast as they promised. I’ve only had one call back on all of the claims that I’ve made. And that was on a dryer that’s 15 years old.

I've had TotalProtect for over 10 years and have had nothing but fine service. Submitting claims has always been a positive experience.

I called for service and was told it would be 4 days with no heat in freezing temperatures, then i asked for a supervisor and was told one is available in 24 to 48 hrs. I found someone else to repair my furnace the same day. This is the most horrible decision i have ever made to go with this company. Waste of money.

The customer service at HMS when submitting claims is usually pretty good. It's easy to get ahold of somebody. Sometimes, the person has to come out and look at the problem first and then get back to them. Then if it’s a part, they have to order it. So, that takes a little long but it has never been more than 10 days with a broken item. But when you want it fixed tomorrow, that doesn’t happen. It isn’t as quick, but that’s not really their fault.

I've had TotalProtect warranty for 15 years. Submitting a claim has been very quick and easy and all of our interactions with the contractors have been fine. I'd recommend people to get the extended home warranty from them.

I've had a home warranty with them for over 15 years. The Hot Water Heater took weeks to be done. They find the cheapest way to go, which mean that you can go without water or service for long periods of time. All they can tell a customer is that they are ordering a part is on order after about 20 minutes of telling me that they don't have any such job. When they finally find the service request they are unable to figure out what is going on or why. They go by multiple company names. HMS Warranty, Cross Country Home Warranty and a few others. I only know this because they answer with the wrong name most of the time from the one that I actually purchased the warranty with. POOR POOR COMPANY....

I wish I could give a lower rating. I had issues with my furnace. Filed a claim, had a contractor come out, diagnose the problem, take my $100 deductible, and order the parts. It has now been 16, almost 17 days, have not heard from the contractor, tried calling HMS, and been ignored after leaving voicemail with name, address, and phone number. It's getting down into the 30's at night, and I have spotty heat. Will NEVER again use these people. They absolutely do not care about you or your situation, heck, they wont even return a phone call. I will gladly just call a local business to come fix whatever and gladly pay the bill out of pocket and have whatever issue fixed in a day or 2 rather than waiting over 2 weeks and no one contacting me to even give an update. At this point, all I want is my $100 deductible back, and to never hear from these people again.

This is the second time we have had Total Protect for a home warranty. In our current house we have had them for almost 6 months. Called in a claim for the kitchen sink being stopped up on a Saturday. Long story short, were not able to get anyone out until Wednesday. When the plumber came out they were in our house for all of 8 minutes. The guy looked at the sink and then went to the garage (where the plumbing for the kitchen sink is hanging from ceiling) and looked at the pcv piping and stated that all of the pipes need to be replaced from where they come down to the sink to about 20 feet out. Why? Because a small portion had a very small sag due to the metal strapping coming a little loose. Stated that, oh there is probably grease built up - no use in trying to snake the lines. Plumber submitted claim to Total Protect and Total Protect declined the claim. I spent probably close to 1.5 hours on the phone with Total Protect trying to explain to them that the plumber is trying to scam the system - that the line just need to be snaked. I had put some shrimp down the disposal that more than likely caused the clog. They wanted nothing to do with simply sending out another plumber to actually do what I submitted the claim for - to snake the line. Came down to me canceling my service - I canceled it - they still didn't want to rectify the situation. So, I paid close to $300 in monthly fees for a warranty that I wasn't even able to use for a very simple issue. A issue that I would have paid a $125 deductible on. Well, how did the issue get resolved? We went and rented a electric snake at Home Depot for 50 bucks. In 20 minutes we cleared the line. About 3 weeks have passed and the sink has never drained any better. So, what is the bigger kicker with this scam of a company? In the previous house we had a warranty with them on - the almost identical issue happened with us!! This was a much older house (current house is about 10 years old) built in the 60's. Had a shower stoppage. Plumber came out and looked at the old copper piping in the basement and said - oh, all this old piping needs to be replaced. Did not even attempt to snake the drain. Sound familiar?? Well, we called a handyman out and paid a $85 service call fee for him to snake the drain. Worked like a charm! Lived in that house for 3 years after the fact with NO issues! We had chosen to get a home warranty for a peace of mind thing. Total Protect in no way at all gives any peace of mind! On our neighborhood ap there was a thread of people recommending home warranty providers. When I added Total Protect as one not to use - the responses were very evident that many people shared my same frustrations with Total Protect. Even hear realtors voice in - do not use Total Protect.

I purchased my home 3 week ago with a HMS Home warranty. I placed a claim with the HMS people and have the technician come out and diagnose my Oven issues. He ordered 3 parts for the oven. I called the company 9 days later to find out the status of the parts. I was told that the HMS people had canceled the order! I called HMS to find out why the parts were canceled. I can not obtain a live person to talk with and keep getting recorded messages! Very poor customer service! Very poor company.

I have not had that much experience with the company but today I had to call them back on a job that needed to be addressed and added to the work order. It took me three calls, and lots of operator request, customer service, "0" and after 20 minutes I finally got to a human being, only to answer the same questions that were addressed in the three previous attempts to speak to an operator. They did add the additional work to the job order ....but can't they make it more efficient to do so without all the stress of trying to speak to a human being?

My experience with HMS has been excellent. I’ve got older stuff and thought I should get them. I put it off for several months, and when I finally bought it the thermostat in my furnace and my ice maker went bad. The refrigerator is old and the tech had to order parts. He was very nice about it and said the part had to be shipped in. A couple of days later, the parts came in early and he called me. He then came right out and fixed it. I'd recommend HMS Home Warranty. They’re very friendly and adept. And using them is a great idea. They are worth it.

We closed on October 3rd and had just moved into the house. Within the day, there was something wrong with the refrigerator. We unplugged it not knowing what was wrong with it because it was making things warmer than cooler. The contractor came out and did his little magic to see if he could fix my refrigerator. He saw that it was a start relay thing and he had the part on-hand. He did a few things and we fired the refrigerator up, and it was running. He nailed it on the head with his fix and it has been running for a month. He was very kind and well-spoken. He even grew up in Melbourne and I'm in the Melbourne area so we chitchatted a little about that too while he was doing his magic.

I've had coverage through TotalProtect for about 20 years now, and I like that I don't have to worry about it. They just take it out of my bank account. I do a once a year thing on my furnace, and I liked the guy that came out so much that I'll be using him for our yearly checkup. I took out the business card of the person I have been using for years and put this guy's business card in instead. He knew what he was doing. My wife was impressed too.

I wanted to have a warranty because I'm single and I'm almost 70 and I'm still working. I knew that major breakdowns could happen and I wanted to be covered, and TotalProtect have done that really well. I'm really pleased with them. The only time I had a problem with was my first claim with my washer. The parts had to be ordered from out of the country and it took several weeks before it could get to me. The second claim with my heat unit was just wonderful. They were great. I like the contractors that they've sent out. This last one was super nice. I was very impressed. For me, having a warranty is very, very valuable because when we go into a heating unit and we go into a new washer, that’s much more expensive than the warranty. So, I'd tell others to just try it and they'll see.

I've been with TotalProtect Home Warranty for a couple of years and my recent claim with them is for a dryer repair. I submitted it over the phone and the guy they sent out was very courteous and clean.

The contractors used with this company are sometimes low budget and not experienced. I’ve had 3 contractors come out and report 3 different findings regarding my Air Conditioner. Long story short this company procrastinates sending out contractors and when they do you can’t trust their findings. I’ve had a leak in my AC unit the last few years. Was told by several contractors it needs replacing due to life expectancy over 16 years old. They would add Freon yearly and tell me this isn’t normal yet the company never would replace the unit. Even though my premiums are paid monthly and increased over time this company denied repairing my AC unit. I told them to cancel my policy and they informed me I’d have to pay for the remainder of contracted months. They automatically renew your contract yearly to keep you locked in bad customer service. I wouldn’t recommend this company. They take you through months of sending several contractors out only to deny the claim depending on how expensive the repair is. Their customer service sucks. You can never speak with management. They have you email customer service and never receive a response. Purchase at your own risk!

Our mortgage company recommending TotalProtect. We used them on an ice maker and they referred it to a Sears Appliance repair person. And they were very efficient and really good. However, we are in the process of changing from TotalProtect to another company. We want a home warranty company that we can use our own repair people, licensed, bonded, everything else. TotalProtect only calls whoever is on their list and then we have to call that person to make appointments and follow up. It’s easier for us to be able to use our own qualified repair people that we know.

We got TotalProtect when we bought the house about 17 years ago and we stuck with them. Their customer service has been very good and the technicians that have been sent out were excellent. The prices went up over the years, but that’s inflation. We had a couple of air-conditioning problems, which they tried to repair the first time, but the following year, they re-did the whole thing. And we were very happy with that. I’ve recommended them to a couple of people.

We’ve been with TotalProtect for almost 10 years and they’ve provided good service every time we’ve needed them. Submitting a claim has always been good and the last claim that I filed was for the washing machine. I recommend TotalProtect to anybody I know who is purchasing a home.

TotalProtect had the lowest monthly payment among warranty companies, and we've been their customer for about 10 years now. They've been extra good to us. They had to replace our washer and our dryer, and they did it without any problem at all. When our toilet stopped up, the people who first came out were not very nice and they didn't fix it. I called back in and TotalProtect sent Texas Plumbing Pros out, who were super nice and respectful, and they worked really hard to get the commode unstopped.

We've been with TotalProtect for about eight years now and they have been able to repair any issue that had happened. They did a fantastic job on an emergency we had, where they sent a contractor out the same night. On our latest claim, though, we put in a call on a Friday but their contractor couldn’t come out until the following Thursday. And now, we’re waiting for a part to come in so they can repair it. I wish they would get more vendors so they would have a faster response time.

I'm so happy with TotalProtect. I've been with them for about 11 years and they give me good service all the time. I was also very happy with the guy who came out last time. He came on time and did an excellent job for me.

Placed service call over 2 weeks ago on my water softener. The company that came out did not know anything about water softeners. They looked at it, had me turn on the water and said it's working. I had to pay a $100 service fee. I called the warranty company again and they gave me another service company. This company came out and actually knew how to work on the water softener. It was determined it needed to be replaced.

I submitted a claim online to TotalProtect for the water pipe break and they had somebody out here the next day. The technician fixed it and did a good job. It didn't take long at all.

TotalProtect is a great company. They do more for you than most of the warranty companies out there, and I appreciate them. But their reps don't know what's going on. The biggest issue I have with them is that A doesn't communicate with B. Because if they talk to each other, then everything is great. I need to get an experienced person on the phone for things that are a bit more difficult. The reps I've spoken with have been good. They just need to know what's going on. TotalProtect has policies that change daily, and if they are more informed, everything would be a lot easier.

I made a phone call to submit a claim with TotalProtect and it was pretty seamless. I was told the contractor would be out within 24 hours, and he was. He was very professional and he fixed the problem. Everything has been great so far with TotalProtect.

We have been "given" an HMS warranty with two different home purchases. We just filed our third claim for our Frigidaire refrigerator that came with our most recent house. HMS denied our claim because they do not cover "known manufacturer defects". If you don't cover deficiencies in products then what good are you really?! We also tried to claim HVAC and plumbing help through our "home warranty" only to pay a $100 deductible/service call every time to be denied by HMS. I can only speak from personal experience but this company and their warranty is one of the biggest scams out there. Keep your money and buy insurance on your most expensive systems independently. This company is garbage.

Company says part has been on order for 3 weeks. Customer service cannot tell us anything. No managers or supervisors are available. Requests on website. Nobody gets back with you or calls you back within 24 hours. Been told by the contractor that came out and looked at it not to run heat because it could produce carbon monoxide in the house. We've also had another contractor look at it who told us the same that it was very dangerous to run the heat. Last response (only because we refused to get off the phone until we got a response) from HMS quote 'really this is not an emergency because it's not 30 degrees outside". Guess when it gets 30 degrees outside and we have to use the heat for long periods of time "if one of us do survive" then they would have a great lawsuit. Very dissatisfied with this company we do not recommend it. Guess next step is to contact News Channel 5.

I do everything on the phone when I have claims and the representatives at TotalProtect are very good. They are very proficient, helpful and efficient on everything. They call back if I've got the service already. But it used to better. When my air conditioner went out in the evening, they sent somebody out. They authorized weekends. That's not the case anymore. It’s all right though. I still get good service and it's so very fast. I've had good technicians as well, especially when I had problems with my air conditioner. The technician fixed it and now, there isn't anything wrong anymore. Also, I only have to pay $100. It used to be $85 but my experience with TotalProtect has been very good.

We’ve been members for over 10 years and our experience has been excellent. TotalProtect replaced the air conditioner once and they also replaced the refrigerator. I had all stainless steel but when they replaced the refrigerator, they got the same size and model but the cheapest one in that bracket. Other than that, they're normally fast. This past time when the air conditioner went out just a few weeks ago, the Sears guy that came out was fantastic and easy to work with.

I got something in the mail and I was reading about exactly what TotalProtect covers, and everything was pretty much included. Being a single mom, I needed something like that. I’ve only made one claim back in September when my AC stopped working and I called them about midnight because it says 24/7. I got an actual person and not a recording. Submitting the claim was smooth. The contractor was great and he was on time. They said anywhere between 1:00 and 5:00 in the afternoon, and he was there at 2 o’clock. The price stood out but when it came down to my AC and it was September and it was so hot, it’s great. I told my sisters about it and anybody that doesn’t have that.

We made the first step and looked into getting a home warranty ourselves. We did it online and the convenience of having the payment associated with our mortgage payment was a factor in our decision to go with TotalProtect. We’ve had them since 2001 when we bought the house and I had a claim a month ago for our washer. It was old and tired, and couldn’t be fixed. We had to get new one. TotalProtect gave us an option and we chose the option to get a check.

I've been using TotalProtect for over 15 years since I bought my home and I normally submit my claims through telephone call. So far, my experience has been totally awesome. The contractors usually come out within 24 hours, no later than 48 hours, every time I have called and had an incident. I was impressed with the professionalism of their agent and the people that they have sent to my house. TotalProtect should keep up their awesome work.

We have submitted information to the Better Business Bureau regarding the inconsistent and incompetence of this company's ability to deal with honoring claims we purchased coverage for. The company refuses to provide us with last names of supervisors, we have spent 20 plus hours on the phone being placed on hold only to be disconnected. Each supervisor has a different interpretation of why a claim would not be honored with total disregard of what is printed in the booklet that we receive.

TotalProtect holds my mortgage and I got a letter with an offer from them. I can have the warranty added to my mortgage payment every month, which is more convenient and their service is a lot better. Most of the issues I've had recently have been related to my heat and AC, and they've been minor things. I’ve been calling my claims in so I can talk to a real person and with TotalProtect, I can request the exact same company to come out, which is a big plus. I’ve developed rapport and a track record with the company instead of having somebody different every time I have a problem come up. It’s usually the same technician that comes out every single time and he’s familiar with my system. He knows what he’s doing and what he hasn’t done.

TotalProtect's product was better than the one that I was with. I've been with them for three years now and submitting claims have been pretty good. I’ve done them both thru phone and online. I prefer to call in versus going online because a lot of times, online doesn’t have the options that I’m looking for. The claims reps have been courteous and pretty professional.

We've been with TotalProtect for two years now and so far, it has been working good. I had to use it a couple weeks ago and everything went great. The guy who came out was really friendly and super nice.

I called to have someone come and look at my a/c because it was not cooling. I had a tech come out and tell me it would not hold Freon and that my inset lines were leaking under my concrete foundation and that was not covered. So I bit the bullet, called and get the inset lines repaired and the freon leaked out of the coils in the unit and would not hold a charge. So, I called and scheduled another repair and missed time from work to wait for the service tech to come between 1PM and 7PM. At 7:05PM, I was on the phone with Cross Country and then Sears repair and I was informed that my ticket was cancelled because I was told to replace the inset lines.

I had submitted a claim to have my basement furnace repaired. We are going on two weeks without it being repaired now. It is currently getting to the low 30's in temp. We are waking up every day to a 50 degree house. My wife has gotten sick because of the temp in our house. I have called HMS to request overnight shipping given my wife's health decline due to the temp in the house and my growing concern that my water pipes will freeze overnight. I was told that HMS does not overnight parts for any reason and that we would have to wait 3 - 5 business days before a part came in. I have spoken to 3 different case managers in their customer service and all have given the same answer. No overnight shipping for any reason.

I believe in having some coverage to protect for when appliances fail. They’re not like back in the day when you would get an appliance and it’ll live for 25 or more years. Everything has got a five-year lifespan. So, I find it’s important to have that. I stuck with TotalProtect versus any other right now because they kept their prices affordable, and so far, I haven’t had to go through too many loops to get the proper service. All warranty companies work with the service providers that come over to find anything not to have to pay off, but that’s just the nature of insurances. You just have to know how to play the game. Most of the technicians are like any small business or company out there. They come in, do the job that they’re supposed to do and wanna help you out.

We live out in the boondocks and we're 12 miles out of town. So sometimes, TotalProtect doesn't have people in our area because they don't know what's around us. They usually send people from Spokane, Washington because we're in Idaho. And a lot of times, I have to look up a company and tell them to see if they're under the TotalProtect, because it's closer but they don't really know the area. The contractors who came out here were totally professional. Overall, it's good experience. We had to change the plan since I added our generator because we had to have a standby generator. I'm kind of baffled about the price though, as far as what we have to pay. It went up a lot. It went from $65 and then $75, and now, it’s $125 for the call.

I recently filed a claim to TotalProtect Home Warranty for my garbage disposal. The claims representative who helped me was excellent and the contractor that came out fixed the unit excellently. I've had them for several years now. I just wish they could improve on what's covered because my intercom system wasn't covered.

The toilet wouldn’t flush. It acted like there was something stopped up in it. So, Deal Plumbing came out and removed the toilet. They inspected it and saw that whatever was down in the lower half was broken. It’s a part of the casting of the porcelain, and it was not covered. Everything’s fine with TotalProtect. I had an excellent plumber from Deal Plumbing. They were fast and professional. I would want them any time I have a plumbing problem. I have to pay for the service out of pocket because TotalProtect doesn’t cover the porcelain portion for whatever reason. But they gave me a fantastic price. And so, I was happy with that.

I had a warranty with somebody else and it was not working out. My sister told me she loved her home warranty and she had TotalProtect, so I thought I would try it. I submitted a claim this morning and they told me they didn't have a service provider in my area. It's for a pipe in my basement that is leaking and the rep I spoke with said that she was gonna have to send it to dispatch. I don't know what happens after that but I hope they can find somebody to come out and fix my problem. Other than that, I also filed a claim for the air conditioner and the heat pump. They had somebody out here the very next day and he did what he needed to do. It was fantastic and everything is working beautifully now. I'm very satisfied with TotalProtect.

I would recommend TotalProtect. I recently called and they sent someone out here. They looked at the stove. The guy said he had to order a part. He ordered the part. For about a week later, he came back with the part, but he could not get the old part off. So, he said he had to go back and check what's wrong about something. And we waited and waited, and we didn't hear anything from him. So, I was going online to check the status of it and it said that the situation was resolved. I called TotalProtect back and said, "No. It's not been resolved. They never came back after they said they couldn't get the old part off." They sent another company out here. And that guy came out and he said the same thing that he had to order a part. But I showed him where the other guy said he couldn't get the old part off. So, he said he had to order a part, but we haven't heard anything back from him.

I had a problem with my oven. Last Sunday in the Dallas area, we had a power outage for one hour. When the power came back, the oven didn't turn on. I checked the breaker, but I didn't see any problem. I called the home warranty. I submitted the claim on the computer. I tried to phone, but it was too late, so I did it on the internet. Navigating through the website was easy. So, yesterday, a technician that had been selected by TotalProtect came to see it. They said the problem was the electronic board and I need to change it. And they said probably it was a problem due to the electricity surge when the power came back. So, I needed to replace the bulb. He sent a report and yesterday afternoon, he called me and said that TotalProtect didn't want to cover it because it was a surge problem.

My washing machine wasn't spinning and I called to submit a claim. The TotalProtect reps were fine. It took about two days for someone to come out and the technician fixed it on the same day. He was very professional. I like what they do when they come out and fix a problem.

When you do a claim, you should just go online and file your claim. It's easy. The first one we submitted was a filter problem, but we didn't need techs to come out because we were able to fix it ourselves. Then the second and third one, TotalProtect sent somebody out immediately and I liked the person they sent. They did not harass us and it was a really good experience.

I had TotalProtect for five years. I had it at my last residence. It was the warranty that was in the first house I bought. I have done both, online and calling, when putting a claim in and both processes have been fairly simply. The reps have always been friendly and helpful, especially this last time when I asked them to change the service provider that was assigned to me because I wasn’t getting anywhere.

I've always had good service from the contractors sent by TotalProtect. After I put a claim in over the phone, I usually expect them to be out within 24 to 48 hours. I've been with TotalProtect for about 12 years now and I've used them several times, and I've always been satisfied with them.

HVAC replacement claim still open after more than 2 MONTHS SINCE AUGUST. Was told unit delivery in progress but it NEVER ARRIVED. HMS claimed parts were ordered, but supplier said they weren't. Eventually, unit was DELIVERED TO WRONG LOCATION out of state. HMS claimed NO RESPONSIBILITY FOR DELIVERY. I had to follow up constantly after every failed step. I had to do all the calling and research to provide HMS with information. Too many apologies with ZERO ACTION. Unit is still lost, not received or installed. HMS currently "trying" to locate lost HVAC unit. HMS had NO PLAN to address their failure and continues to express ZERO ACCOUNTABILITY for such TERRIBLE, TERRIBLE service. COMPLETE and UTTER FAILURE. ZERO stars.

The provider that they assigned never showed up and never called. The second one never called either after I rearranged my work schedule. I spent two weeks with a bathtub full of water before giving up and hiring someone myself. They don’t stand behind the people or work. They assign a provider and then wash their hands off it. Totally useless!!!!

I called the Better Business Bureau about all of the service companies and all of them had terrible reports, one complaint after another, including TotalProtect. But TotalProtect had the most resolved issues so I went with them. I've been with them for 4 years now and I'm gonna keep them. I call them when I have a claim, and they give me the name of the people that are in my area that would take care of that need. I call Better Business Bureau again and all of the people they have suggested have A or A plus rating, so that makes me feel good when I let them in my house. So far, my furnace issue was resolved, my hot water heater was replaced, and my dishwasher was fixed.

I've kept TotalProtect for several years because they're so good and they do a wonderful job. I really appreciate them. I call them when filing a claim and most of the time, it's a recording. Then I just give them all the information. There was a time we had a guy for my refrigerator and he was supposed to be there anytime after 2:00, and I didn't know if he got really busy. He should have called and let us know. But they had someone out there the next day. I understand things do happen, and I wasn't upset with them. That was not a big deal.

I’ve had TotalProtect for at least five years and when I heard my stove pop and then it didn’t work after that, I made my first claim. I like the phone option. I talked to a representative and he was great. The technician who came was great too. He knew exactly what he was doing and exactly what the problem was.

The TotalProtect representatives I spoke with whenever I called were very helpful and they took care of everything for me. Their contractors usually come out 3-5 days after I submit a claim and they've been excellent. I was most impressed by their knowledge of everything and that they knew what I needed.

I’ve been a TotalProtect member for a long time. Recently, I tried to make a claim for my appliances online then I didn’t do good, so I talked to them on the phone. They sent out a tech who was very good.

I had another warranty company that I was not satisfied with, so I decided to shop around for a different company. I signed up with TotalProtect and the entire time I've been with them so far, I submitted one claim and the experience was good. The contractor was really good, to the point, found the problem in a timely manner, and took care of it right away. Everything was done the way they said it was gonna be done. There wasn't any delays for anything, and the service was good.

It's been six months and our refrigerator is still not working. Originally the A-Z Appliance technician comes out and replaces the control module. It didn't fix the problem. Three times after that we had A-Z scheduled to come back and they never showed up. HMS said they would select a different provider, but the new service provider didn't have a working phone number. HMS reassigned to A-Z, and he came back out and said it's a fan issue. Since it's been several months, we had to buy a new refrigerator, because we cannot wait any longer, so we put the old refrigerator in the basement. The technician reported that he wasn't fixing the primary refrigerator to HMS and they denied the claim. The only reason it's no longer the primary fridge is because it's been 6 months and HMS still hasn't fixed the problem. There's been issues with every claim we have submitted. Do not do business with HMS.

We have had to make 2 claims since buying our house. One was on our water heater and the other was for our heat. Both times we can't get anyone to contact us back! Our warranty is paid in full for one year but can't get anything done! We've been without heat now for a week! We have a 3 year old who's cold! And now it's Friday so that means a weekend with no heat on the coldest nights of the season so far! I'm not happy at all!

When I need to have something done that is not gonna be covered under the warranty, TotalProtect will not give me anyone they recommend or they have an agreement with so that I can reach out to that entity. For example, I had another maintenance agreement with a heating and air company. They said I needed a new heat exchanger so I called TotalProtect. TotalProtect sent out somebody they were contracted with and there was nothing wrong with the heat exchanger. I canceled the other maintenance agreement and signed up with a new company to do the summer and winter prechecks. Each year, I would ask and TotalProtect won’t tell me if that company was still contracted. The first of this year, they wouldn’t tell me so I asked the heating and air company and they told me they were.

I had another warranty and I wasn’t happy with them. I was looking to try another home warranty product when I came across TotalProtect on the internet, so I switched. Claims with TotalProtect are very easy to apply for and the process itself is very simple. However, in the last claim I made, I wasn’t pleased with the representative. He was short on the customer service and didn’t wanna listen and explain my options. Other than that, the technicians who were sent seemed knowledgeable and they repaired the HVAC at my home. I haven’t had any issues since they fixed and as of right now, it’s all good. Still, TotalProtect should screen their reps better. I cannot judge the whole product on one representative’s attitude but I’m pretty much satisfied with the service.

I've been with TotalProtect for two years and so far, I’ve had a good experience. I was unhappy with the other company I had before them. I happened to have an air conditioner problem and had called that other company seven times, and it still wasn’t right. I use a wheelchair and a walker to get around and I have a heart condition so I don’t tolerate heat. With TotalProtect, they answer quickly and they get me some help with the use of my air conditioner. The TotalProtect reps have been very nice and cordial. They explained and took the information down and got back to me when needed. Also, their technicians have been excellent.

Every time I needed something from TotalProtect Home Warranty, there has been no problem at all. When I submitted my claim over the phone and told TotalProtect what the problem was, they immediately hooked me up with a person in the area and gave me their hours. I called the person, set up an appointment up, and it was done.

I'm satisfied with TotalProtect and having them has worked fine for me. I call them for my claims and they've been able to take care of everything.

I live in a home that was built in 1928 and a lot of the appliances that I have are getting old. I figured that I was going to have to put out money on some of the appliances and that getting a warranty would be a good deal for me to do. Submitting my claim with TotalProtect was fast and easy. However, the first company I got referred to put me off for a week. But because I still had hot water, I was still okay with that. But then they called back when they were supposed to be here and said that they couldn't make it for another three or four days because the plumber was in the hospital. I said that was not gonna work and called back TotalProtect. They sent the work order to a different plumbing company. Ultimately, the plumbing company that did the replacement was fabulous. They were professional, worked fast, easy, on-time, very courteous and reliable.

I've been with TotalProtect for 10 years now. They caught me then at the right time. I had someone on another house I had many years later but they were horrible. For the most part, I call TotalProtect to file a claim because their website is completely not cool. I get more stuff out of calling. And when you call, they're very receptive. We’ve had some bumps in the road, but usually things get handled fairly well and they respond to any of my gripes or complaints. So for the most part, I’ve had a good relationship with them. I had a recent claim about two months ago about a clanging in my furnace. And we got that fixed in three days. The technician was excellent. So far, everything is fine. The problem was solved and I’m happy. They don’t hear the noise and everything’s functioning correctly.

I like TotalProtect Home Warranty's price. They are fast and meet my needs. When I submit claims over the internet, they send me all the information that I need and who to contact and by the time I contact the contractor, they've already got the information. I usually get the same contractor and they seem to know what they're doing. They're also very friendly. Overall, my TotalProtect experience has been good.

My repair of the gas cooktop took a while because the appliance repair had to backorder some parts. It was just a fluke that the parts that we needed were not available at the time. But they kept me informed and everything went through fine. It has been about two weeks since the cooktop has been back in operation again. I’ve had the TotalProtect program for four years now. The technicians were wonderful, very clean, polite and professional. They explained what they were doing and they cleaned up after themselves which was a plus.

A coworker of mine recommended TotalProtect Home Warranty. She has had their service for over a year and had thoroughly checked them out. After having the service for a while, she had appliances break down, a screen door issue, and other things go wrong. She was also in the midst of a divorce and found that having TotalProtect Home Warranty come out and fix things with a reasonable price tag attached was very comforting to know that there wasn't extra charges she had to worry about. That was really what decided me into it.

I've had total protect for over twelve years, while many of the claims were resolved without issue, recently, total protect is no longer the company it use to be. Their service deductible fees have gone up tremendously while at the same time service has gone down. Your service contractor was paid $125.00 to diagnose and fix my washing machine and refrigerator but couldn't because your company refused to pay for the parts. when I called your company, there was no concern and I decided to cancel my membership. I will never recommend your company to anyone. I will advise any one to look else where, don't waste your money. Your company had the nerve to charge me additional membership fees for service was never done.

In the three years that I've had TotalProtect Home Warranty, I tried to use it twice but I ended up using it once because first, when I tried to use it for an air conditioning unit, the provider was gonna take too long and the schedule I was given wasn't within the timeframe that I wanted it done. So, I just got someone else to do it. I recently renewed my service with them.

So far, things have been going great with TotalProtect Home Warranty. I've had them ever since I bought my home in 2004. The reps I’ve spoken with were very knowledgeable and the techs that they've sent out were very knowledgeable and friendly.

Getting a panel on my gas stove replaced took longer than I expected. The people that did the work were very nice. But they ordered a piece and a week later, it still hadn't come in and they had to reorder it. The quality of their work was very good though.

I was on the phone for over 30 minutes and got transferred to three departments. After an additional 15 minutes on hold they hung up on me. Take your business elsewhere for sure. Also, the price is excessively high so you are better off with another company with better service. Do not do business with these people.

I purchased a home warranty through TXU Energy when I purchased my home three years ago. Recently, my Kenmore Elite built-in microwave began sparking from inside the frame. My very reputable service company came over immediately and examined it thoroughly, took pictures of the damage and told me it could not be repaired to operate safely.

I moved into a new home and didn't know how everything would be, especially for the appliances and the air conditioner systems. TotalProtect was recommended by a federal credit union and I signed up with them. I've had claims and I always speak with a representative when I submit, which sometimes takes a long time to get to them. The first two claims I had major problems with were never reimbursed. Also, my oven went out the day before Thanksgiving last year and I only was able to get someone out 2 days later. Other than that, the ones since then that I’ve had very good luck with, especially with the company called Sears Appliance Repair, was when they’ve handled my air conditioner problems. The thermostat was bad and the contractor who came out for the service did exactly what they said.

Home warranty helps with the cost of repairs. Submitting a claim to TotalProtect usually goes easy. I normally call and file a claim. So far, we’ve had good experiences with the contractors but one, when my refrigerator went out and it took me four months to get it repaired. And every time I called, he would tell me that, “Parts just came in today, but I have not inventoried them yet.” I refuse to work with that one anymore. TotalProtect Home Warranty usually answers the phone really quick, and they are really good about sending someone out and getting it done as quickly as they can.

TotalProtect has lower deductible than other companies and their claim process is really simple and fast. In the 3 months we've had them so far, the representatives were helpful whenever I have called for a claim. Also, the technicians we've had were quick and they communicated well, and the repairs done were great.

Hot water heater went out. This company does not have any contracted service providers in our area, nor even within a 100 mile radius (Portland, Oregon fall within is radius). We found a plumbing company to do the work, however CCHS wants itemized billing and every place we called, including Portland, does flat rate. I realize they have up to 9 business days to fix it but this occurred going into a holiday weekend so after 12 days without hot water and a toddler in the house we just simply replaced it ourselves. Not worth the money when they have no one to send out and won't work with local companies.

My experience submitting a claim to TotalProtect was great. They were on top of things. Their merchants or their contractors were great too. I haven’t had a problem. They were able to help me with plumbing and heating. And the quality of their work was very good.

TotalProtect is a good investment for me to have. You'd want a home warranty in case something breaks down. If you have warranty service, when something breaks down and it's really expensive, then all you do is pay a fee.

We bought a central AC unit in 2005 with 10-year warranty. At the time a 10-year warranty sounds like a long time. But that ran out and stuff get paid. And thought, crap, this is really a major expense. So I started looking to how I could protect myself from getting these big expenses and got me looking at alternatives. Not only did the neighbor recommended TotalProtect. I also found with the online reviews for different home warranty companies that Total Home Protect was the best. So that led me to that direction and I was pleased with the plan, the price and the options.

The TotalProtect rep was good when I submitted a claim over the phone. Then the technician they sent out was good too, but it took a few days to order a part because it was a Friday. The part came the following week and then I had the technician by the end of the week. Other than that, I haven't had a problem with TotalProtect and I've been with them for a couple of years now.

TotalProtect has always been quick to respond so I've had them for about 6 years now. I also never had any trouble with their reps whenever I call to submit a claim. I live far out so they use any contractor they can get, and so sometimes I get an individual, not a company, which is not the best in the world sometimes, but I haven't had any real issues. Also, it may take longer for them to come out. They like to use Sears so much and they would only be in my area every other Wednesday, so that can cause an issue if I got something like when my refrigerator broke down this last time. They had to send just some guy who's working on his pickup truck. I don't know where he came from, but he did get it fixed.

For seven months that we've had TotalProtect Home Warranty, we’ve only submitted one claim and the process was really, really easy. The experience was great. Their reps knew exactly what to do and they did things efficiently. I love the guy from Sears that came out to service the washer. He’s been to our house before when our last washer was defunct and he had to declare it dead. He’s always really, really nice and very pleasant. If you are like us and you bought all your appliances at the same time and you know that they’re all gonna go south at the same time, getting a home warranty is well worth doing.

To submit claims, I call TotalProtect and I get a hold of someone fast unless it’s on the weekends. Their contractors have done what they were supposed to.

WARNING!! Do not buy a HMS Home Warranty! They are a complete scam! They take your money and won't do anything after that. I called to get my hot water heater fixed Friday, they sent me a email with a plumber that is only open Monday-Friday. I called again Saturday morning at 8 am CST to get someone out on Saturday and they found a company but did not schedule the work because a manager needed to approve the work order. I am still waiting for a call from HMS Home Warranty. It's looking like we will be out of hot water for 5-7 days while HMS Home warranty takes their sweet time. HMS Home Warranty are liars, crooks and just plain lazy. They are great at taking your money and that's all.

HMS is a company that brings you all low life technicians, and they want to do scam people and take advantage of them. They pretend they are protecting you but in fact, you end up paying out of your pocket. Do not fall into their trap.

The guy that TotalProtect sent fixed the dryer and was very professional. He was on time. He did a little bit more than expected cause he connected the hose ‘cause he said that it was loose, so there was a lot of lint and he cleaned it out, and he moved it so that it wouldn’t be pushed and disconnected. The claim process was easy to put it in. The only thing I wasn’t sure about, who would contact me or how they would contact me. I was given a date, but I wasn’t really available that day. And when I called, they said that when the guy calls, I could reschedule at that time.

I’ve had a good experience with TotalProtect Home Warranty. It’s been about seven years that I've been with them. Every time I call their reps for something that I need, which hasn’t been very often, they normally get right on it and I've had good rapport with them. They don’t hesitate to do anything that I ask. I've also had great interactions with their techs.

TotalProtect was offered through a Credit Union I belong to. I’ve been with them for three years now. The other warranty company I used only charges $75 deductible, whereas TotalProtect charges 100. It’s not much. The rep was helpful and the technicians were fine. I had two furnaces replaced, water heater replaced and garage door opener worked on. Some companies they use are a little smaller and they don’t have the A-plus rating. But the people that they use, if I need something, I can call them. And if I wanna talk to them, I can call them and they’re generally helpful. They get back to me.

TotalProtect was recommended to me and I've been with them for over two years. Their claims process is outstanding. Their reps seemed to be very knowledgeable and understanding. The technicians have also been very considerate and very helpful. The last one we got came out and explained what was going on with the refrigerator and what we had to do about it, and didn’t cost TotalProtect anything. So, it worked out right. We had one follow-up, but they did a lot of work. They replaced the house AC and the evaporator inside. And they forgot to secure one of the ducts. They took care of it right away.

I've had TotalProtect for 10 years now and I haven’t had any problems. I’ve done a little bit of snooping, and it seemed like their price and the deal that I got is still better than anything I’ve heard from anybody else, ‘cause I don’t know any company in this world that their prices go down as time goes on. I’ve looked once in a while, just like I always shop my car insurance. So, I always re-evaluate everything. They’ve raised the per incident fee. It was 75 to 100, but I’m paying 42 a month, and it covers just about everything in my house.

My experience with TotalProtect has been good. Occasionally, it takes a little bit of time and discussion to get what I consider a reasonable resolution, but for the most part, everything works very well. We just recently had a dishwasher changed. And we had a GE, which was somewhat unsatisfactory as far as my wife was concerned but it was functional, and it only lasted less than two years and the warranty was out on it. And so, TotalProtect Gold gave us a $560 credit to purchase another dishwasher. We live in a rural area, and we have a bit of an issue about repair persons or certified repair persons and availability of products for replacement, but that’s okay.

My home warranty was with 2-10 for 2 years since I bought the house. When I was told my home warranty could be included in my mortgage payment with Freedom Mortgage and pay it monthly, I switched to TotalProtect. Paying monthly was a lot better than coming up with the lump sum at one time for 2-10. So, I've had TotalProtect for 2 months now and I've only had 1 claim so far. I called them and they scheduled and gave me the technician that was coming out. It was all handled within a matter of 30 minutes. The technicians were all very informative and nobody was awful. However, I was a little perplexed that the first couple of guys didn't diagnose it as good as the final guy did. He explained what was happening and the other guys didn't catch that. Still, while it took a couple of guys coming out to figure it out, it all got handled. The experience went as smooth as possible and TotalProtect did a really good job.

My most recent claim has been a challenge but it was good. After the contractor came to fix to put in the parts that they ordered, the ice maker was not making ice so the motor had to be switched. He switched whatever they had to switch and everything was fine when I came back. The tech was great too.

I had a washing machine that was broken - this is the first claim I had placed in 3 YEARS! The washer all of a sudden began to sound like it was washing nuts and bolts. I placed a claim, then the technician ended up replacing the transmission and motor (this washer was 8 years old). A new replacement washer would have cost out of pocket the same amount of money HMS paid the technician for parts/labor! 3 loads of laundry after the new parts were installed - and BOOM. Nuts and bolts again! Now, we are on WEEK THREE of trying to get a replacement washer. Now the claim has moved into the "research" department. I could've replaced the damn washer for less money and time than HMS is taking. It took me 30 seconds to research the same washer on Home Depot.com and it could've been delivered in 3 days!

If you want an honest review here it is but note there is a lot of detail! On 9/11/19 - I placed my first claim and was assigned a contractor. This contractor dodged my calls, I called HMS but they said I had to wait the 24 hours before it could be re-assigned. Finally, I was contacted by the contractor who let me know he spoke to HMS and was not licensed to work in the state I live in (keep in mind I live on the border). I was then re-assigned, the second contractor came to my home on 9/16 collected my deductible and said this was a PRV issue and he recommended an HVAC contractor come.