Cinch Home Services Reviews

Our mortgage company recommending TotalProtect. We used them on an ice maker and they referred it to a Sears Appliance repair person. And they were very efficient and really good. However, we are in the process of changing from TotalProtect to another company. We want a home warranty company that we can use our own repair people, licensed, bonded, everything else. TotalProtect only calls whoever is on their list and then we have to call that person to make appointments and follow up. It’s easier for us to be able to use our own qualified repair people that we know.

TotalProtect had the lowest monthly payment among warranty companies, and we've been their customer for about 10 years now. They've been extra good to us. They had to replace our washer and our dryer, and they did it without any problem at all. When our toilet stopped up, the people who first came out were not very nice and they didn't fix it. I called back in and TotalProtect sent Texas Plumbing Pros out, who were super nice and respectful, and they worked really hard to get the commode unstopped.

We've been with TotalProtect for about eight years now and they have been able to repair any issue that had happened. They did a fantastic job on an emergency we had, where they sent a contractor out the same night. On our latest claim, though, we put in a call on a Friday but their contractor couldn’t come out until the following Thursday. And now, we’re waiting for a part to come in so they can repair it. I wish they would get more vendors so they would have a faster response time.

I'm so happy with TotalProtect. I've been with them for about 11 years and they give me good service all the time. I was also very happy with the guy who came out last time. He came on time and did an excellent job for me.

Placed service call over 2 weeks ago on my water softener. The company that came out did not know anything about water softeners. They looked at it, had me turn on the water and said it's working. I had to pay a $100 service fee. I called the warranty company again and they gave me another service company. This company came out and actually knew how to work on the water softener. It was determined it needed to be replaced.

I made a phone call to submit a claim with TotalProtect and it was pretty seamless. I was told the contractor would be out within 24 hours, and he was. He was very professional and he fixed the problem. Everything has been great so far with TotalProtect.

I submitted a claim online to TotalProtect for the water pipe break and they had somebody out here the next day. The technician fixed it and did a good job. It didn't take long at all.

TotalProtect is a great company. They do more for you than most of the warranty companies out there, and I appreciate them. But their reps don't know what's going on. The biggest issue I have with them is that A doesn't communicate with B. Because if they talk to each other, then everything is great. I need to get an experienced person on the phone for things that are a bit more difficult. The reps I've spoken with have been good. They just need to know what's going on. TotalProtect has policies that change daily, and if they are more informed, everything would be a lot easier.

We have been "given" an HMS warranty with two different home purchases. We just filed our third claim for our Frigidaire refrigerator that came with our most recent house. HMS denied our claim because they do not cover "known manufacturer defects". If you don't cover deficiencies in products then what good are you really?! We also tried to claim HVAC and plumbing help through our "home warranty" only to pay a $100 deductible/service call every time to be denied by HMS. I can only speak from personal experience but this company and their warranty is one of the biggest scams out there. Keep your money and buy insurance on your most expensive systems independently. This company is garbage.

Company says part has been on order for 3 weeks. Customer service cannot tell us anything. No managers or supervisors are available. Requests on website. Nobody gets back with you or calls you back within 24 hours. Been told by the contractor that came out and looked at it not to run heat because it could produce carbon monoxide in the house. We've also had another contractor look at it who told us the same that it was very dangerous to run the heat. Last response (only because we refused to get off the phone until we got a response) from HMS quote 'really this is not an emergency because it's not 30 degrees outside". Guess when it gets 30 degrees outside and we have to use the heat for long periods of time "if one of us do survive" then they would have a great lawsuit. Very dissatisfied with this company we do not recommend it. Guess next step is to contact News Channel 5.

We’ve been members for over 10 years and our experience has been excellent. TotalProtect replaced the air conditioner once and they also replaced the refrigerator. I had all stainless steel but when they replaced the refrigerator, they got the same size and model but the cheapest one in that bracket. Other than that, they're normally fast. This past time when the air conditioner went out just a few weeks ago, the Sears guy that came out was fantastic and easy to work with.

I do everything on the phone when I have claims and the representatives at TotalProtect are very good. They are very proficient, helpful and efficient on everything. They call back if I've got the service already. But it used to better. When my air conditioner went out in the evening, they sent somebody out. They authorized weekends. That's not the case anymore. It’s all right though. I still get good service and it's so very fast. I've had good technicians as well, especially when I had problems with my air conditioner. The technician fixed it and now, there isn't anything wrong anymore. Also, I only have to pay $100. It used to be $85 but my experience with TotalProtect has been very good.

I got something in the mail and I was reading about exactly what TotalProtect covers, and everything was pretty much included. Being a single mom, I needed something like that. I’ve only made one claim back in September when my AC stopped working and I called them about midnight because it says 24/7. I got an actual person and not a recording. Submitting the claim was smooth. The contractor was great and he was on time. They said anywhere between 1:00 and 5:00 in the afternoon, and he was there at 2 o’clock. The price stood out but when it came down to my AC and it was September and it was so hot, it’s great. I told my sisters about it and anybody that doesn’t have that.

We made the first step and looked into getting a home warranty ourselves. We did it online and the convenience of having the payment associated with our mortgage payment was a factor in our decision to go with TotalProtect. We’ve had them since 2001 when we bought the house and I had a claim a month ago for our washer. It was old and tired, and couldn’t be fixed. We had to get new one. TotalProtect gave us an option and we chose the option to get a check.

I've been using TotalProtect for over 15 years since I bought my home and I normally submit my claims through telephone call. So far, my experience has been totally awesome. The contractors usually come out within 24 hours, no later than 48 hours, every time I have called and had an incident. I was impressed with the professionalism of their agent and the people that they have sent to my house. TotalProtect should keep up their awesome work.

We have submitted information to the Better Business Bureau regarding the inconsistent and incompetence of this company's ability to deal with honoring claims we purchased coverage for. The company refuses to provide us with last names of supervisors, we have spent 20 plus hours on the phone being placed on hold only to be disconnected. Each supervisor has a different interpretation of why a claim would not be honored with total disregard of what is printed in the booklet that we receive.

We've been with TotalProtect for two years now and so far, it has been working good. I had to use it a couple weeks ago and everything went great. The guy who came out was really friendly and super nice.

TotalProtect's product was better than the one that I was with. I've been with them for three years now and submitting claims have been pretty good. I’ve done them both thru phone and online. I prefer to call in versus going online because a lot of times, online doesn’t have the options that I’m looking for. The claims reps have been courteous and pretty professional.

TotalProtect holds my mortgage and I got a letter with an offer from them. I can have the warranty added to my mortgage payment every month, which is more convenient and their service is a lot better. Most of the issues I've had recently have been related to my heat and AC, and they've been minor things. I’ve been calling my claims in so I can talk to a real person and with TotalProtect, I can request the exact same company to come out, which is a big plus. I’ve developed rapport and a track record with the company instead of having somebody different every time I have a problem come up. It’s usually the same technician that comes out every single time and he’s familiar with my system. He knows what he’s doing and what he hasn’t done.

I called to have someone come and look at my a/c because it was not cooling. I had a tech come out and tell me it would not hold Freon and that my inset lines were leaking under my concrete foundation and that was not covered. So I bit the bullet, called and get the inset lines repaired and the freon leaked out of the coils in the unit and would not hold a charge. So, I called and scheduled another repair and missed time from work to wait for the service tech to come between 1PM and 7PM. At 7:05PM, I was on the phone with Cross Country and then Sears repair and I was informed that my ticket was cancelled because I was told to replace the inset lines.

I had submitted a claim to have my basement furnace repaired. We are going on two weeks without it being repaired now. It is currently getting to the low 30's in temp. We are waking up every day to a 50 degree house. My wife has gotten sick because of the temp in our house. I have called HMS to request overnight shipping given my wife's health decline due to the temp in the house and my growing concern that my water pipes will freeze overnight. I was told that HMS does not overnight parts for any reason and that we would have to wait 3 - 5 business days before a part came in. I have spoken to 3 different case managers in their customer service and all have given the same answer. No overnight shipping for any reason.

I believe in having some coverage to protect for when appliances fail. They’re not like back in the day when you would get an appliance and it’ll live for 25 or more years. Everything has got a five-year lifespan. So, I find it’s important to have that. I stuck with TotalProtect versus any other right now because they kept their prices affordable, and so far, I haven’t had to go through too many loops to get the proper service. All warranty companies work with the service providers that come over to find anything not to have to pay off, but that’s just the nature of insurances. You just have to know how to play the game. Most of the technicians are like any small business or company out there. They come in, do the job that they’re supposed to do and wanna help you out.

I recently filed a claim to TotalProtect Home Warranty for my garbage disposal. The claims representative who helped me was excellent and the contractor that came out fixed the unit excellently. I've had them for several years now. I just wish they could improve on what's covered because my intercom system wasn't covered.

The toilet wouldn’t flush. It acted like there was something stopped up in it. So, Deal Plumbing came out and removed the toilet. They inspected it and saw that whatever was down in the lower half was broken. It’s a part of the casting of the porcelain, and it was not covered. Everything’s fine with TotalProtect. I had an excellent plumber from Deal Plumbing. They were fast and professional. I would want them any time I have a plumbing problem. I have to pay for the service out of pocket because TotalProtect doesn’t cover the porcelain portion for whatever reason. But they gave me a fantastic price. And so, I was happy with that.

We live out in the boondocks and we're 12 miles out of town. So sometimes, TotalProtect doesn't have people in our area because they don't know what's around us. They usually send people from Spokane, Washington because we're in Idaho. And a lot of times, I have to look up a company and tell them to see if they're under the TotalProtect, because it's closer but they don't really know the area. The contractors who came out here were totally professional. Overall, it's good experience. We had to change the plan since I added our generator because we had to have a standby generator. I'm kind of baffled about the price though, as far as what we have to pay. It went up a lot. It went from $65 and then $75, and now, it’s $125 for the call.

I had a warranty with somebody else and it was not working out. My sister told me she loved her home warranty and she had TotalProtect, so I thought I would try it. I submitted a claim this morning and they told me they didn't have a service provider in my area. It's for a pipe in my basement that is leaking and the rep I spoke with said that she was gonna have to send it to dispatch. I don't know what happens after that but I hope they can find somebody to come out and fix my problem. Other than that, I also filed a claim for the air conditioner and the heat pump. They had somebody out here the very next day and he did what he needed to do. It was fantastic and everything is working beautifully now. I'm very satisfied with TotalProtect.

My washing machine wasn't spinning and I called to submit a claim. The TotalProtect reps were fine. It took about two days for someone to come out and the technician fixed it on the same day. He was very professional. I like what they do when they come out and fix a problem.

I had a problem with my oven. Last Sunday in the Dallas area, we had a power outage for one hour. When the power came back, the oven didn't turn on. I checked the breaker, but I didn't see any problem. I called the home warranty. I submitted the claim on the computer. I tried to phone, but it was too late, so I did it on the internet. Navigating through the website was easy. So, yesterday, a technician that had been selected by TotalProtect came to see it. They said the problem was the electronic board and I need to change it. And they said probably it was a problem due to the electricity surge when the power came back. So, I needed to replace the bulb. He sent a report and yesterday afternoon, he called me and said that TotalProtect didn't want to cover it because it was a surge problem.

I would recommend TotalProtect. I recently called and they sent someone out here. They looked at the stove. The guy said he had to order a part. He ordered the part. For about a week later, he came back with the part, but he could not get the old part off. So, he said he had to go back and check what's wrong about something. And we waited and waited, and we didn't hear anything from him. So, I was going online to check the status of it and it said that the situation was resolved. I called TotalProtect back and said, "No. It's not been resolved. They never came back after they said they couldn't get the old part off." They sent another company out here. And that guy came out and he said the same thing that he had to order a part. But I showed him where the other guy said he couldn't get the old part off. So, he said he had to order a part, but we haven't heard anything back from him.

I had TotalProtect for five years. I had it at my last residence. It was the warranty that was in the first house I bought. I have done both, online and calling, when putting a claim in and both processes have been fairly simply. The reps have always been friendly and helpful, especially this last time when I asked them to change the service provider that was assigned to me because I wasn’t getting anywhere.

I've always had good service from the contractors sent by TotalProtect. After I put a claim in over the phone, I usually expect them to be out within 24 to 48 hours. I've been with TotalProtect for about 12 years now and I've used them several times, and I've always been satisfied with them.

When you do a claim, you should just go online and file your claim. It's easy. The first one we submitted was a filter problem, but we didn't need techs to come out because we were able to fix it ourselves. Then the second and third one, TotalProtect sent somebody out immediately and I liked the person they sent. They did not harass us and it was a really good experience.

HVAC replacement claim still open after more than 2 MONTHS SINCE AUGUST. Was told unit delivery in progress but it NEVER ARRIVED. HMS claimed parts were ordered, but supplier said they weren't. Eventually, unit was DELIVERED TO WRONG LOCATION out of state. HMS claimed NO RESPONSIBILITY FOR DELIVERY. I had to follow up constantly after every failed step. I had to do all the calling and research to provide HMS with information. Too many apologies with ZERO ACTION. Unit is still lost, not received or installed. HMS currently "trying" to locate lost HVAC unit. HMS had NO PLAN to address their failure and continues to express ZERO ACCOUNTABILITY for such TERRIBLE, TERRIBLE service. COMPLETE and UTTER FAILURE. ZERO stars.

The provider that they assigned never showed up and never called. The second one never called either after I rearranged my work schedule. I spent two weeks with a bathtub full of water before giving up and hiring someone myself. They don’t stand behind the people or work. They assign a provider and then wash their hands off it. Totally useless!!!!

I called the Better Business Bureau about all of the service companies and all of them had terrible reports, one complaint after another, including TotalProtect. But TotalProtect had the most resolved issues so I went with them. I've been with them for 4 years now and I'm gonna keep them. I call them when I have a claim, and they give me the name of the people that are in my area that would take care of that need. I call Better Business Bureau again and all of the people they have suggested have A or A plus rating, so that makes me feel good when I let them in my house. So far, my furnace issue was resolved, my hot water heater was replaced, and my dishwasher was fixed.

I've kept TotalProtect for several years because they're so good and they do a wonderful job. I really appreciate them. I call them when filing a claim and most of the time, it's a recording. Then I just give them all the information. There was a time we had a guy for my refrigerator and he was supposed to be there anytime after 2:00, and I didn't know if he got really busy. He should have called and let us know. But they had someone out there the next day. I understand things do happen, and I wasn't upset with them. That was not a big deal.

I’ve had TotalProtect for at least five years and when I heard my stove pop and then it didn’t work after that, I made my first claim. I like the phone option. I talked to a representative and he was great. The technician who came was great too. He knew exactly what he was doing and exactly what the problem was.

The TotalProtect representatives I spoke with whenever I called were very helpful and they took care of everything for me. Their contractors usually come out 3-5 days after I submit a claim and they've been excellent. I was most impressed by their knowledge of everything and that they knew what I needed.

I’ve been a TotalProtect member for a long time. Recently, I tried to make a claim for my appliances online then I didn’t do good, so I talked to them on the phone. They sent out a tech who was very good.

I had another warranty company that I was not satisfied with, so I decided to shop around for a different company. I signed up with TotalProtect and the entire time I've been with them so far, I submitted one claim and the experience was good. The contractor was really good, to the point, found the problem in a timely manner, and took care of it right away. Everything was done the way they said it was gonna be done. There wasn't any delays for anything, and the service was good.

It's been six months and our refrigerator is still not working. Originally the A-Z Appliance technician comes out and replaces the control module. It didn't fix the problem. Three times after that we had A-Z scheduled to come back and they never showed up. HMS said they would select a different provider, but the new service provider didn't have a working phone number. HMS reassigned to A-Z, and he came back out and said it's a fan issue. Since it's been several months, we had to buy a new refrigerator, because we cannot wait any longer, so we put the old refrigerator in the basement. The technician reported that he wasn't fixing the primary refrigerator to HMS and they denied the claim. The only reason it's no longer the primary fridge is because it's been 6 months and HMS still hasn't fixed the problem. There's been issues with every claim we have submitted. Do not do business with HMS.

We have had to make 2 claims since buying our house. One was on our water heater and the other was for our heat. Both times we can't get anyone to contact us back! Our warranty is paid in full for one year but can't get anything done! We've been without heat now for a week! We have a 3 year old who's cold! And now it's Friday so that means a weekend with no heat on the coldest nights of the season so far! I'm not happy at all!

I've been with TotalProtect for two years and so far, I’ve had a good experience. I was unhappy with the other company I had before them. I happened to have an air conditioner problem and had called that other company seven times, and it still wasn’t right. I use a wheelchair and a walker to get around and I have a heart condition so I don’t tolerate heat. With TotalProtect, they answer quickly and they get me some help with the use of my air conditioner. The TotalProtect reps have been very nice and cordial. They explained and took the information down and got back to me when needed. Also, their technicians have been excellent.

When I need to have something done that is not gonna be covered under the warranty, TotalProtect will not give me anyone they recommend or they have an agreement with so that I can reach out to that entity. For example, I had another maintenance agreement with a heating and air company. They said I needed a new heat exchanger so I called TotalProtect. TotalProtect sent out somebody they were contracted with and there was nothing wrong with the heat exchanger. I canceled the other maintenance agreement and signed up with a new company to do the summer and winter prechecks. Each year, I would ask and TotalProtect won’t tell me if that company was still contracted. The first of this year, they wouldn’t tell me so I asked the heating and air company and they told me they were.

Every time I needed something from TotalProtect Home Warranty, there has been no problem at all. When I submitted my claim over the phone and told TotalProtect what the problem was, they immediately hooked me up with a person in the area and gave me their hours. I called the person, set up an appointment up, and it was done.

I had another warranty and I wasn’t happy with them. I was looking to try another home warranty product when I came across TotalProtect on the internet, so I switched. Claims with TotalProtect are very easy to apply for and the process itself is very simple. However, in the last claim I made, I wasn’t pleased with the representative. He was short on the customer service and didn’t wanna listen and explain my options. Other than that, the technicians who were sent seemed knowledgeable and they repaired the HVAC at my home. I haven’t had any issues since they fixed and as of right now, it’s all good. Still, TotalProtect should screen their reps better. I cannot judge the whole product on one representative’s attitude but I’m pretty much satisfied with the service.

I've been with TotalProtect for 10 years now. They caught me then at the right time. I had someone on another house I had many years later but they were horrible. For the most part, I call TotalProtect to file a claim because their website is completely not cool. I get more stuff out of calling. And when you call, they're very receptive. We’ve had some bumps in the road, but usually things get handled fairly well and they respond to any of my gripes or complaints. So for the most part, I’ve had a good relationship with them. I had a recent claim about two months ago about a clanging in my furnace. And we got that fixed in three days. The technician was excellent. So far, everything is fine. The problem was solved and I’m happy. They don’t hear the noise and everything’s functioning correctly.

I'm satisfied with TotalProtect and having them has worked fine for me. I call them for my claims and they've been able to take care of everything.

I live in a home that was built in 1928 and a lot of the appliances that I have are getting old. I figured that I was going to have to put out money on some of the appliances and that getting a warranty would be a good deal for me to do. Submitting my claim with TotalProtect was fast and easy. However, the first company I got referred to put me off for a week. But because I still had hot water, I was still okay with that. But then they called back when they were supposed to be here and said that they couldn't make it for another three or four days because the plumber was in the hospital. I said that was not gonna work and called back TotalProtect. They sent the work order to a different plumbing company. Ultimately, the plumbing company that did the replacement was fabulous. They were professional, worked fast, easy, on-time, very courteous and reliable.

My repair of the gas cooktop took a while because the appliance repair had to backorder some parts. It was just a fluke that the parts that we needed were not available at the time. But they kept me informed and everything went through fine. It has been about two weeks since the cooktop has been back in operation again. I’ve had the TotalProtect program for four years now. The technicians were wonderful, very clean, polite and professional. They explained what they were doing and they cleaned up after themselves which was a plus.

A coworker of mine recommended TotalProtect Home Warranty. She has had their service for over a year and had thoroughly checked them out. After having the service for a while, she had appliances break down, a screen door issue, and other things go wrong. She was also in the midst of a divorce and found that having TotalProtect Home Warranty come out and fix things with a reasonable price tag attached was very comforting to know that there wasn't extra charges she had to worry about. That was really what decided me into it.

I like TotalProtect Home Warranty's price. They are fast and meet my needs. When I submit claims over the internet, they send me all the information that I need and who to contact and by the time I contact the contractor, they've already got the information. I usually get the same contractor and they seem to know what they're doing. They're also very friendly. Overall, my TotalProtect experience has been good.

I've had total protect for over twelve years, while many of the claims were resolved without issue, recently, total protect is no longer the company it use to be. Their service deductible fees have gone up tremendously while at the same time service has gone down. Your service contractor was paid $125.00 to diagnose and fix my washing machine and refrigerator but couldn't because your company refused to pay for the parts. when I called your company, there was no concern and I decided to cancel my membership. I will never recommend your company to anyone. I will advise any one to look else where, don't waste your money. Your company had the nerve to charge me additional membership fees for service was never done.

Getting a panel on my gas stove replaced took longer than I expected. The people that did the work were very nice. But they ordered a piece and a week later, it still hadn't come in and they had to reorder it. The quality of their work was very good though.

So far, things have been going great with TotalProtect Home Warranty. I've had them ever since I bought my home in 2004. The reps I’ve spoken with were very knowledgeable and the techs that they've sent out were very knowledgeable and friendly.

In the three years that I've had TotalProtect Home Warranty, I tried to use it twice but I ended up using it once because first, when I tried to use it for an air conditioning unit, the provider was gonna take too long and the schedule I was given wasn't within the timeframe that I wanted it done. So, I just got someone else to do it. I recently renewed my service with them.

I was on the phone for over 30 minutes and got transferred to three departments. After an additional 15 minutes on hold they hung up on me. Take your business elsewhere for sure. Also, the price is excessively high so you are better off with another company with better service. Do not do business with these people.

I purchased a home warranty through TXU Energy when I purchased my home three years ago. Recently, my Kenmore Elite built-in microwave began sparking from inside the frame. My very reputable service company came over immediately and examined it thoroughly, took pictures of the damage and told me it could not be repaired to operate safely.

Home warranty helps with the cost of repairs. Submitting a claim to TotalProtect usually goes easy. I normally call and file a claim. So far, we’ve had good experiences with the contractors but one, when my refrigerator went out and it took me four months to get it repaired. And every time I called, he would tell me that, “Parts just came in today, but I have not inventoried them yet.” I refuse to work with that one anymore. TotalProtect Home Warranty usually answers the phone really quick, and they are really good about sending someone out and getting it done as quickly as they can.

I moved into a new home and didn't know how everything would be, especially for the appliances and the air conditioner systems. TotalProtect was recommended by a federal credit union and I signed up with them. I've had claims and I always speak with a representative when I submit, which sometimes takes a long time to get to them. The first two claims I had major problems with were never reimbursed. Also, my oven went out the day before Thanksgiving last year and I only was able to get someone out 2 days later. Other than that, the ones since then that I’ve had very good luck with, especially with the company called Sears Appliance Repair, was when they’ve handled my air conditioner problems. The thermostat was bad and the contractor who came out for the service did exactly what they said.

TotalProtect has lower deductible than other companies and their claim process is really simple and fast. In the 3 months we've had them so far, the representatives were helpful whenever I have called for a claim. Also, the technicians we've had were quick and they communicated well, and the repairs done were great.

Hot water heater went out. This company does not have any contracted service providers in our area, nor even within a 100 mile radius (Portland, Oregon fall within is radius). We found a plumbing company to do the work, however CCHS wants itemized billing and every place we called, including Portland, does flat rate. I realize they have up to 9 business days to fix it but this occurred going into a holiday weekend so after 12 days without hot water and a toddler in the house we just simply replaced it ourselves. Not worth the money when they have no one to send out and won't work with local companies.

TotalProtect is a good investment for me to have. You'd want a home warranty in case something breaks down. If you have warranty service, when something breaks down and it's really expensive, then all you do is pay a fee.

My experience submitting a claim to TotalProtect was great. They were on top of things. Their merchants or their contractors were great too. I haven’t had a problem. They were able to help me with plumbing and heating. And the quality of their work was very good.

The TotalProtect rep was good when I submitted a claim over the phone. Then the technician they sent out was good too, but it took a few days to order a part because it was a Friday. The part came the following week and then I had the technician by the end of the week. Other than that, I haven't had a problem with TotalProtect and I've been with them for a couple of years now.

We bought a central AC unit in 2005 with 10-year warranty. At the time a 10-year warranty sounds like a long time. But that ran out and stuff get paid. And thought, crap, this is really a major expense. So I started looking to how I could protect myself from getting these big expenses and got me looking at alternatives. Not only did the neighbor recommended TotalProtect. I also found with the online reviews for different home warranty companies that Total Home Protect was the best. So that led me to that direction and I was pleased with the plan, the price and the options.

For seven months that we've had TotalProtect Home Warranty, we’ve only submitted one claim and the process was really, really easy. The experience was great. Their reps knew exactly what to do and they did things efficiently. I love the guy from Sears that came out to service the washer. He’s been to our house before when our last washer was defunct and he had to declare it dead. He’s always really, really nice and very pleasant. If you are like us and you bought all your appliances at the same time and you know that they’re all gonna go south at the same time, getting a home warranty is well worth doing.

To submit claims, I call TotalProtect and I get a hold of someone fast unless it’s on the weekends. Their contractors have done what they were supposed to.

TotalProtect has always been quick to respond so I've had them for about 6 years now. I also never had any trouble with their reps whenever I call to submit a claim. I live far out so they use any contractor they can get, and so sometimes I get an individual, not a company, which is not the best in the world sometimes, but I haven't had any real issues. Also, it may take longer for them to come out. They like to use Sears so much and they would only be in my area every other Wednesday, so that can cause an issue if I got something like when my refrigerator broke down this last time. They had to send just some guy who's working on his pickup truck. I don't know where he came from, but he did get it fixed.

WARNING!! Do not buy a HMS Home Warranty! They are a complete scam! They take your money and won't do anything after that. I called to get my hot water heater fixed Friday, they sent me a email with a plumber that is only open Monday-Friday. I called again Saturday morning at 8 am CST to get someone out on Saturday and they found a company but did not schedule the work because a manager needed to approve the work order. I am still waiting for a call from HMS Home Warranty. It's looking like we will be out of hot water for 5-7 days while HMS Home warranty takes their sweet time. HMS Home Warranty are liars, crooks and just plain lazy. They are great at taking your money and that's all.

HMS is a company that brings you all low life technicians, and they want to do scam people and take advantage of them. They pretend they are protecting you but in fact, you end up paying out of your pocket. Do not fall into their trap.

I’ve had a good experience with TotalProtect Home Warranty. It’s been about seven years that I've been with them. Every time I call their reps for something that I need, which hasn’t been very often, they normally get right on it and I've had good rapport with them. They don’t hesitate to do anything that I ask. I've also had great interactions with their techs.

TotalProtect was offered through a Credit Union I belong to. I’ve been with them for three years now. The other warranty company I used only charges $75 deductible, whereas TotalProtect charges 100. It’s not much. The rep was helpful and the technicians were fine. I had two furnaces replaced, water heater replaced and garage door opener worked on. Some companies they use are a little smaller and they don’t have the A-plus rating. But the people that they use, if I need something, I can call them. And if I wanna talk to them, I can call them and they’re generally helpful. They get back to me.

The guy that TotalProtect sent fixed the dryer and was very professional. He was on time. He did a little bit more than expected cause he connected the hose ‘cause he said that it was loose, so there was a lot of lint and he cleaned it out, and he moved it so that it wouldn’t be pushed and disconnected. The claim process was easy to put it in. The only thing I wasn’t sure about, who would contact me or how they would contact me. I was given a date, but I wasn’t really available that day. And when I called, they said that when the guy calls, I could reschedule at that time.

TotalProtect was recommended to me and I've been with them for over two years. Their claims process is outstanding. Their reps seemed to be very knowledgeable and understanding. The technicians have also been very considerate and very helpful. The last one we got came out and explained what was going on with the refrigerator and what we had to do about it, and didn’t cost TotalProtect anything. So, it worked out right. We had one follow-up, but they did a lot of work. They replaced the house AC and the evaporator inside. And they forgot to secure one of the ducts. They took care of it right away.

My most recent claim has been a challenge but it was good. After the contractor came to fix to put in the parts that they ordered, the ice maker was not making ice so the motor had to be switched. He switched whatever they had to switch and everything was fine when I came back. The tech was great too.

My home warranty was with 2-10 for 2 years since I bought the house. When I was told my home warranty could be included in my mortgage payment with Freedom Mortgage and pay it monthly, I switched to TotalProtect. Paying monthly was a lot better than coming up with the lump sum at one time for 2-10. So, I've had TotalProtect for 2 months now and I've only had 1 claim so far. I called them and they scheduled and gave me the technician that was coming out. It was all handled within a matter of 30 minutes. The technicians were all very informative and nobody was awful. However, I was a little perplexed that the first couple of guys didn't diagnose it as good as the final guy did. He explained what was happening and the other guys didn't catch that. Still, while it took a couple of guys coming out to figure it out, it all got handled. The experience went as smooth as possible and TotalProtect did a really good job.

My experience with TotalProtect has been good. Occasionally, it takes a little bit of time and discussion to get what I consider a reasonable resolution, but for the most part, everything works very well. We just recently had a dishwasher changed. And we had a GE, which was somewhat unsatisfactory as far as my wife was concerned but it was functional, and it only lasted less than two years and the warranty was out on it. And so, TotalProtect Gold gave us a $560 credit to purchase another dishwasher. We live in a rural area, and we have a bit of an issue about repair persons or certified repair persons and availability of products for replacement, but that’s okay.

I've had TotalProtect for 10 years now and I haven’t had any problems. I’ve done a little bit of snooping, and it seemed like their price and the deal that I got is still better than anything I’ve heard from anybody else, ‘cause I don’t know any company in this world that their prices go down as time goes on. I’ve looked once in a while, just like I always shop my car insurance. So, I always re-evaluate everything. They’ve raised the per incident fee. It was 75 to 100, but I’m paying 42 a month, and it covers just about everything in my house.

I had a washing machine that was broken - this is the first claim I had placed in 3 YEARS! The washer all of a sudden began to sound like it was washing nuts and bolts. I placed a claim, then the technician ended up replacing the transmission and motor (this washer was 8 years old). A new replacement washer would have cost out of pocket the same amount of money HMS paid the technician for parts/labor! 3 loads of laundry after the new parts were installed - and BOOM. Nuts and bolts again! Now, we are on WEEK THREE of trying to get a replacement washer. Now the claim has moved into the "research" department. I could've replaced the damn washer for less money and time than HMS is taking. It took me 30 seconds to research the same washer on Home Depot.com and it could've been delivered in 3 days!

If you want an honest review here it is but note there is a lot of detail! On 9/11/19 - I placed my first claim and was assigned a contractor. This contractor dodged my calls, I called HMS but they said I had to wait the 24 hours before it could be re-assigned. Finally, I was contacted by the contractor who let me know he spoke to HMS and was not licensed to work in the state I live in (keep in mind I live on the border). I was then re-assigned, the second contractor came to my home on 9/16 collected my deductible and said this was a PRV issue and he recommended an HVAC contractor come.

I don't understand how a covered service can have $1000 of uncovered charges. When you get a warranty, you expect all work related to the repair to be covered. Also, I did not like the company that HMS assigned to do my repair because they did not return my phone calls. The company also has many negative reviews and no positive ones. But HMS would not let me select another of their approved vendors because the first company claimed they had already picked up the part. HMS needs to do a better job of monitoring the quality of the companies they use and allow customers more authority in selecting who does work in their homes.

I was in the real estate business in Michigan where we used to get home warranty in all the houses we were selling, and for our own home, we started its coverage with TotalProtect 11 years ago. In a recent claim, there was an issue with the garbage disposal and the tech who was sent came right in, looked at it, got on the phone and fixed it. While he spent more time getting TotalProtect to okay the job, he did it fast and he was in and out. Another thing was, it costed me more than it did the warranty company. We have the 125 deductible, which used to be 75, and the bill was 135 so they only paid 10 bucks as I paid the 125. So, one gets the shaft sometimes. Still, my claim experience with them has been excellent.

I get on the phone with a representative if I have to submit a claim, and the representatives have been good whenever I talk to them. They're smart and experienced. But sometimes, I get a hard time trying to get the people to talk to. Then, the contractors who are assigned to my claims would call me before they come and fix, which is usually the next day, and they provide good service. We've had TotalProtect for about 3 years now and they do a good job. My homeowners' association told me about them when I was thinking about getting a home warranty and, right now, I'm very satisfied with them.

There was one time we had a problem and I called TotalProtect, and we got a contractor from Atlanta coming to Columbus, Georgia. That was way too far. But now, they got someone close by in Columbus. I'm satisfied with TotalProtect now and you have to get them 'cause you'll never know when your hot water is going out or whatever will happen.

Cross Country is one the most DISHONEST companies I've had the displeasure of dealing with in my life as a homeowner. I originally had Sears for several years and have been paying my monthly dues for over 5 years. In April 2019, I noticed my HVAC system wasn't working, so the first technician diagnosed a leak on an external line set (which I agree is not covered by my warranty). I had the leak on fixed on 6/2/19, sent the invoice to Cross Country for 25% reimbursement of non-covered item on 7/20/19, and they sent me a reimbursement check dated 8/09/19. Unfortunately, the HVAC system continued to malfunction so the claim stayed open and Cross Country sent Tru Tech on 6/27/19 and they couldn’t figure out the problem, so Cross Country authorized me to get my own company via email on 7/12/19 with the stipulation that no work could be done prior to their approval.

I have been with TotalProtect for over 10 years. While many of the claims have been resolved without concern, the most recent was unfortunate. Your company sent a contractor to fix my pool heater. He left the pool heater in worse shape, leaking and in need of a part that he removed. I paid my $125 deductible, and never heard back from him. When I called your company back, there was little concern and told me to hire my own contractor. I did just that and they fixed the issue the first contractor caused and then the original problem. Your company will not reimburse me one cent ($500 in repairs) - and your contractor caused most of the problem. In addition, your unfriendly customer service reps hung up on me 2 times. I will not be renewing my agreement and WILL NOT EVER recommend your company to anyone! If anyone is looking at this...beware of this company. There are home improvement companies out there with better reviews!

I am homeowner of 3 years. The warranty came for one year with the house, and I stupidly renewed twice. Sure, the little things get fixed okay, after forking out the $125. No problems there. Our air conditioning has been out since August 4, 2019, through the hottest months of summer, and since it is our central air unit, we will be getting cold soon. HMS never follows up with their service providers or holds them accountable for not doing their job. They also have never followed up with me regarding this repair. The only follow-up I received was after I complained on Facebook and tagged them. Still, it is not resolved. Now, they claim that I can find my own provider, but I will be forced to pay up front, but they seem to think this helps me? Everyone that has been out either 1. would not go into the crawl space, 2. said they could not access the unit, or 3. recommended replacement of the unit. Sears even recommended a new unit. No dice.

I wish that I could give negative stars. This place a sad and poor excuse for warranty. It's a cheap imitation of a true warranty company. They basically cover nothing and you pay for nothing. Realtors and Title companies should do well to stay away from this place or else they will upset their clients and likely will face backlash as a result, since the buyer has no control over the choice of Home Warranty when buying a home. We bought a home and 3 months in noticed mold growing in a hallway closet. We contacted the warranty and they had an AC company come out. We paid our deductible just to be told that they could not proceed until we cleaned up the mold at our cost. They then closed our claim even though they stated it would pend until clean up occurred.

TotalProtect was a referral from an existing customer. They had nothing but good things to say about them, so that’s why we went with them. We submitted one claim and it was fairly easy to do. We had ran into some issues with our air conditioning unit, and we were a little confused at first because the one thing they do first is they try and fix the problem before replacing it, and that can sometimes take time to do. So, we weren’t really ready for that. But the good thing was that the technician was able to find the problem first before telling us that it couldn’t be fixed.

My recent claim experience with TotalProtect was great. The contractors came out in a day or two after I submitted my claim. But they had to order a part, so the final fix was completed about a week and a half later. They were timely, did a good job, and were excellent. However, there was one experience where I had dealings with air conditioning people who came up from Fort Lauderdale and they knew nothing of what they're doing. It ended up costing me money. I wish TotalProtect would use better air conditioning contractors. So, except for that one experience, I’ve had overall great luck with TotalProtect. They do a fantastic job.

When I had to have some plumbing done in the bathroom and under the house, the technician TotalProtect sent was great and very respectful. Although the insurance didn’t cover the whole problem, they did what they were supposed to do. Aside from that, everything has been fine so far.

TotalProtect normally takes care of what I needed them to take care of, and so I’ve been with them for many years now. It's easy to submit claims and I just go online and get it done. Getting a technician out has gotten a little bit better and while I wouldn’t trust it on the weekends, it normally takes a day or two. Most of the technicians that were sent out have been good as well. So far, TotalProtect backed up mostly everything.

I’ve been a TotalProtect customer for probably 10 years now. I’ve submitted claims online and I’ve called them in depending on what's going on. It's really simple. As soon as I submit it online, probably that same evening they call me to set up an appointment for someone to come out. Their reps were all very nice, especially the last lady that I talked to because of this particular claim for my air conditioner.

The guy who repaired the rangehood missed a lot of appointments and after, they didn't finish the repair. It didn't go well. Then two months ago, I was having an issue with the same rangehood. But this time, the work they've done is very good. I've been with TotalProtect for almost a year. I went with them because of their reputation. I submit claims online and I have had two that are already done. But I received a letter from them saying that they opted not to renew. There is no explanation as to why. Other than that, my experience with TotalProtect has been very good.

I have had to have four repairs in the last 18 months with warranty. Three of the four, I was told they did not have a vendor to service my furnace/stove/hot tub. I was told to hire my own vendor and they would reimburse, minus deductible. So after going thru the effort to get all repairs done and then paying vendor, HMS sat on their heels for quite some time for reimbursement. I had to submit all paperwork (until they were happy) and they still didn't reimburse money promptly. The last repair was the most costly and I paid entire bill, in July, and they still have not paid me. Vendor did not send them enough info. (You would think they would contact me so it could be cleared up.) No, they just pushed it aside until I called to follow up.

TotalProtect was terrible. We had no AC for three weeks, and there was no rush on anybody's part. I was making calls every day to get our AC fixed. We live in Arizona and our temperature was reaching 114. It sounded like nobody knew what they were doing. They were passing the call from one department to another. They called out two companies and neither of them came out. They gave us a day that the company was gonna be here. We took time off work, waited an entire day, made a call to the company and they said, "We don't service that area." It was weird 'cause that's who was sent out by TotalProtect.

Since I bought my house in March, had to file 3 claims for leaks. First one went fine, contractors came, fixed it all in 1 visit. Now visit 2-5 with 3 separate contractors, not so well. Water was coming through wall, damaging the wall, contractor 1 came..not a leak. I need a vent fan (not covered). 2 weeks later, more damage, more water, 2nd contractors it's just humidity. 1 week later, same contractors, no leak. 1 more week my bathroom ceiling collapsed.. guess why? THERE WAS A LEAK. ALL THEY DO IS COME OUT, LOOK, COLLECT THE MONEY AND LEAVE.

Our refrigerator was dying and we needed a new one. The temperature was getting lower and the stuff was staying cold in the freezer, but not frozen. We were managing okay, but it was ready to go out any second. TotalProtect couldn't repair our old one so they gave us a choice on what to do, but in the end, they replaced the whole refrigerator.

They assigned me 5 different contractors only 1 showed up. HE straight WIRED my unit instead of replacing the damaged part They are not dependable at all so choose another company.

Garage door was making noise and qould not move up or down and qould go down than right back up. There was a provider in my area they scheduled the appointment with me when I called them. Quality ocerhead doors. The technicians were nice and polite. Got the work done without any problems. They collected the deductible and left. No problems since

I had a problem with my washer and I submitted a claim for that over the phone as I always do. I had a good interaction with the claims representative and then a contractor was sent out. Everything is working now since the claim. While I had a couple problems last year, it's all been going all right with TotalProtect so far.

I reported my refrigerator was not working on 8/24/19 - after 4 scheduled visits and 3 times showing up it's now 10/2/19 and it still doesn't work. They have authorized repairs that are approaching $1000 and I still have no functioning refrigerator and have to wait to try to repair again 10/10/19 - if that doesn't fix it I don't know what to do - I have spent more $ having to eat out every day that I'd been better off not having the warranty and had just saved the $500 for the policy and bought a new refrigerator. Almost impossible to reach anyone to help with the situation - website is very basic with no contact information other than to call the # you reported the issue at first and they never get back to you.

I just called to confirm that it was OK to send a check for the total annual payment as that is not an option on the billing form.

Water heater replacement. Wish it had taken place more quickly. Local company was a good. company to work with. They are very professional . (Precision Heating and Cooling)

My AC went out Thurs, got appointment through HMS for Fri. HVAC comes out. Says breaker box issue. Online again to schedule electric. Electrical comes Monday, breaker replaced, still no AC. Tues HVAC returns, says compressor is out, "recommended complete replacement". Call Wednesday am to check on status, rude rep STATES, " parts have been ordered ", when they arrive...no timeline, dates of arrival. It's currently 91° in VA, no AC, no answers or help from HMS. We were upgraded to priority 1 due do my son's disabilities and can no longer safely stay in our home. This is a horrible experience!!!!

Fast service and wonderful people. AAA Appliances will always be my first choice to come to my home! Made sure I was satisfied! I even recommended to a coworker! She was happy too! AAA Appliances all around great company I would recommend them very highly!

Repairman came and didn't fix my refrigator, leaving and saying that it needed a new door and that someone would be getting in touch with me, to this day no one has called nor been back to replace left off part or fixed it.

Total protect was contacted with a problem concerning a control valve for the bath tub/shower combination, a repair work order was started, they contacted the plumbing company and scheduled a repair date, notified me of tentative repair with name of company and plumber, phone number and scheduled date. The repair was accomplished. To date I have never have had a problem with the total protect warranty, their staff has always been professional, always ready to help to the best of their ability. I would recommend them over their competition.

We are now 10 days after our fridge stopped working. It took 3 days to get a repair person to arrive to do a diagnostic. We were told a part needed to be ordered. That was last Wednesday. We were told today it will be Friday before the repairs will be completed. Is this considered normal?

My air conditioner stop working for several hours everyday and my house started getting hotter by the hour. I finally called Total Protect, and informed them of my air condition problem. The customer service agent is very helpful and give all the details how to get in touch with air conditioner repairmen.

Our refrigerator and freezer stopped working and we filed our claim and thanks to HMS and the contracted repair shop we now have a working fridge and freezer back. The process was easy and all staff were great to work with all along the way.

I have been with TotalProtect for five years and I’m satisfied. They fixed most of my stuff and they have great customer service. My dishwasher was not fixed because it had consequential damage and I would like a bit more coverage and options. Also, if I go and schedule an appointment by default through the website, they regularly employ providers that are not good. The people are not happy working with this provider that has a very bad review. I always check the providers to see their review but when I call and ask to assign another provider which has a better review and better reputation in the area, I’m spending time.

I've gotten very good service from the companies TotalProtect have sent over to repair before. The only problem was with the air conditioning. For the past three years, all they do was come over and fix it, which would last maybe a year, and then it starts all over again. It's been on and off, but I really don’t pay that much attention until the problem arises. That’s when I would call them up and within a day, they'd be here.

I feel that service providers used by HMS need better understanding of the guidelines used to process a claim. After my latest experience I was very disappointed. By the time they were done and the amount of parts put into my range, a new one could have been bought for just a few dollars more. They did not get authorization to proceed with continually ordering parts and had issues closing out the claim because of that. One tech blamed the other and vis versa for issues. Not happy with the amount of time I had to wait for them - could not get a time frame other than 8A-5P, and the number of days wasted waiting. In total they were here 6 times over a 2 month time frame. Time I was unable to use my appliance and even now am leery using it. Yes I would recommend HMS but not their subcontractor on these appliances. (Sears is not very easy to deal with!!! And has no regard for a customer's time.)

Well I had an issue with my toilet. The back seals went and leaked all over my floor. Servpro had to come to do water mitigation. I contacted HMS and they called a plumber. When the plumber called me I told him they had to do water mitigation first and they agreed, asked me what happened and I told them. They said I would need a new toilet and Servpro should just take it with the rest of the mess. I called HMS with the bill of coverage up to $1000. They told me they would need an invoice in the first email. Next email they needed proof of payment. Next email they wanted exact location, next email they wanted a picture, next email they wanted proof I paid through my bank....

Couldn't be happier with the level of service I have received when there has been a need to utilize the warranty service. A+++ across the board from Customer Service to the companies performing the work! Professional, courteous, timely and comprehensive are some of the words that come to mind when dealing with Total Protect. I have had nothing but peace of mind since I signed up with Total Protect almost 9 years ago.

I was very pleased with the technician from Sears Home Services. He arrived on time, completed the installation of the blower motor in my A/C unit which has continued to work without interruption. I would recommend Sears and the tech person very highly.

My sister has TotalProtect, and I asked her about it, so I signed up for it. We've had the coverage for about 10 years now and our experiences with them were wonderful. Everything went really smoothly. On our last claim, I called them due to the air conditioning and their reps were great. They handled everything, told me what to do and gave me the person to call. The technician who came was also very nice and helpful. He put Freon in it and it worked for a while, then in a little bit, it quit again. We had to call back, and they sent him back out. He had to change the unit out and put in a new one. Everything has been fine since. I'm thankful that we have TotalProtect. We like it really well. We've had several claims of different things and everything has gone okay.

My air conditioner was not working well and it’s been in the 90 degrees for the past 100 days. The first time I called TotalProtect, it was way above the set temp. They sent this guy whose truck is down the street from my house, and he did something that didn't work. So, I called back again a few days later, and another guy was sent. He worked so hard and I was so sorry for him ‘cause he was soaking wet when he came in the house. It worked a while, but later on, it stopped cooling.

I've been with TotalProtect for nine years and the biggest thing I have with them is that in emergency situations, they're not handling it as an emergency. If my air conditioner goes off and it's 99 degrees, I need somebody to come and take care of it. When they have older people whose heating goes out in the winter or in the summertime when they need air conditioning, waiting a week or two is not the solution. Also, if I call on the weekend, it's hard to get someone. Then, it's up to the air conditioning company to say when they wanna come. I'm at their mercy. But once the technicians get here, they're okay. It's just a matter of getting them there and how long it takes them. My latest claim with TotalProtect has been wonderful though.

It took over a month in August to replace the unit. Parts took too long to get here. We have kids who had to suffer from the heat, the repair company was helpful as they could be and installed it right away.

I filed a claim online for my refrigerator since the icemaker wasn’t making ice. The technician who came to my home was awesome, very professional, and very courteous. He took care of the problem that day as he had the parts with him. Since then, everything is working okay. I've been with TotalProtect for a while and my claims experience has been awesome.

We submitted a claim with HMS online for our dishwasher which was not working. However, the contractor had terrible customer service after the initial visit. They ordered a part and they didn't call us back so I had to call them back, and then they were able to schedule us. It was a month between their two visits. But the actual people that came out were very good. Everything works well now.

HMS Home Warranty came with the house. When I submitted the AC claim, it was take care of promptly -- I was only without the AC for a day and a half. The AC is now working. I have used this warranty company for my disposal, too.

TotalProtect is doing good. I've been with them for 13 years now and the only thing I'm dissatisfied with is the deductible. I know inflation goes up, but it was $50 when I first got it and now it's 125. Other than that, my direct interactions with them have been good and processing a claim has been very easy. I only used one guy, Sam with Atlanta Heating, and they do an outstanding job.

I was told my AC unit replacement would be covered by the warranty but a certain amount. I agreed to pay that amount and sent in my claim. I was refunded thousands of dollars less than was told. When I disputed this, all they said was "sorry that wasn't communicated to you, nothing we can do about that". Now I'm out $4000.00 for a lack of communication. GET EVERYTHING IN WRITING. I also had trouble with the billing department when I renewed my contract before AC unit was replaced, they never charged my credit card for the monthly payments. Then they decided 3 months later to send a bill for the total of the contract.

I have worked with many companies and other home warranty companies before. HMS is by far the most incompetent company I have worked with. We did not receive timely service, we could not find a technician who would even work with them because the costs are so out of line with reality, no one ever followed up. We always had to call, the customer service reps did not know the processes, they couldn't even figure out what plan we had, we finally received contact information and then people who were specifically supposed to follow up and never did, we were never on the phone with the right department.

I’ve had some good and some poor experiences with this company. I’ll start with what I like. The claims process is fast and easy and can be done online. The claims are approved quickly and a technician comes out promptly within a day or 2. The quality of the work that has been done has been good. Now for what I don’t like. I’m the last few months I’ve had claims for my washing machine and my dishwasher. The washing machine came with the house and is very old. The technician recommended replacement as it needed a ‘complete overhaul’ in his words. The company deferred replacement and opted to order parts and fix it.

I’ve always had a home warranty. There are several of those warranties out there but I liked the online reviews for HMS. I've been with them for four years and it's super easy making a claim. It’s all online and they would give me the phone number to the vendor in a matter of seconds. It’s very painless. So far, I've never had an issue with their contractor. Their professionalism has been excellent. I recommend HMS all the time. If there was a problem, they would always fix it. It has been a great experience.

Cross Country's tech was very professional. He was a nice guy and fixed my microwave very quickly. He got the part and everything was taken care of beforehand. Overall, Cross Country is a good company. They're better than my previous provider.

Air compressor. Outstanding service, quick and on time. Customer friendly. The service advisor was attentive to my needs. The service advisor was timely and courteous. I was happy to see that this young man enjoyed what he did and stood behind his findings. Very please with the level of service I received.

When the garage door quit on me, HMS Home Warranty had more than one company come out. It ended up working out, but it took a little longer than what I had anticipated. The first company took about five minutes to diagnose the problem, then they ordered some parts, but there were some issues with the communication about when they were supposed to come back out. HMS ended up sending out another company and the second company was amazing. The tech was great to work with and he had the issue fixed in under an hour. I would use them again in a heartbeat. Everybody from HMS that I’ve worked with so far has been fantastic as well. Plus, submitting claims online was pretty easy.

It was very easy to do a service request with TotalProtect. I had a problem and I called, and they took care of it. They took information, and the next morning the people were at the house fixing what was broken. The claims reps and techs were very professional and courteous. The inside of the bathroom knob in the front room had stripped. The water was running continuously and they had to replace the inside and fix it. The tech brought the part to me, showed and explained to me what it was and said, “I need to run to Home Depot to get this part. I’ll be right back.” And then, he gave me my work order. It was good when the technician left. That’s been two months ago and everything is fine. I'm very pleased with TotalProtect. I would highly recommend them to a friend or a family member that are looking for a home warranty.

When submitting claims with TotalProtect Home Warranty, I make a phone call and get a recording and it all just works. Then, they contact me through email, tell me what to do, and I do it. Just this summer, I’ve had claims for both air conditioning units. A capacitor went out on one AC and it wasn’t cooling. The other time, the AC got hit by lightning and stopped cooling. So far, the techs have been great. I’ve been with other home protection warranty companies and TotalProtect measures up and succeeds. I’m real happy and pretty satisfied with them.

I like TotalProtect. I learned about them through my credit union and I looked at other companies as well but I went with TotalProtect because their price was good. Submitting a claim with them is also very easy. You submit your claim and the people come within a few days and fix your stuff. Usually I call in to them when I have a claim and I don't have any problem with their reps. They seem to get somebody out right away and everything is taken care of. They're friendly and professional, too. The techs who come out are very good as well. They know what they're doing.

We had a home warranty when we sold our house and when we bought this house, we thought it would be a good idea to get one for peace of mind. The process of submitting a claim with HMS Home Warranty is easy and way easier than the phone system. I go online and I just click on what the issue is and file it that way. Some of their contractors are really good and some are okay.

I'm a realtor and I sell HMS warranties to a good majority of my clients. They are the preferred warranty company of the company that I work for. We dealt with others in the past but HMS works really well for us. Their product has been superior and we've got a good rapport with their sales manager. I also have their warranty in my home, my in-laws' home, and my daughter's home. Their reps always ask, "Who may I have the pleasure of speaking to?" which is always nice to hear. People in their position don't often get the nicest people on the other end of the line, but they're always very nice and professional.

If you’re a homeowner and you have things go wrong, some of the cost could get really crazy. I’m retired. And when you’re on a limited budget, you gotta figure what you can and can’t afford. So, the warranty made sense. I was researching home warranty when we bought our house, and came across TotalProtect. I did some research with some friends that had it and did some checking, and went ahead and bought it. I've submitted a claim with TotalProtect over the phone and online, and everytime I’ve done it, it’s been fantastic. All the contractors that I’ve had through TotalProtect had been great. They had been very understanding, acted very quickly, did the job and were very professional.

My central air stopped working. I filed a claim online. I had an appointment within two days with Emergency Maintenance Company. They came to the house, assessed the problem and fixed it. They were professional and nice and had my unit up and running in 30 minutes. I am very pleased with my home warranty and with the people at Emergency Maintenance Company. I will recommend both of them to my friends and family.

I have a contract with them that I purchased as "Sears Home Warranty" that covers appliances. I placed a claim for a refrigerator repair. In summation, 5 service calls on-site, 42 phone calls, hours on the phone getting the runaround to the point of absurdity and a total of 9 months timespan and I still have the same problem with my refrigerator. They have not followed up with one commitment they have made. I even submitted a Google review and they answered that they would like to follow up on my poor review so I sent my info to the email they gave me...surprise, never heard from them. DO NOT DO BUSINESS WITH THEM!

Filing a claim with TotalProtect is a smooth experience and although the service depends on the contractors, by and large, I haven't had any issues in that area. My most recent claim with them has been very good and things have been working normally since the contractor came. I would recommend them.

I filed an online claim with HMS Home Warranty when my garbage disposal was leaking and the process was fairly easy. The garbage disposal was replaced and my husband watched the tech do it. Apparently, it was easy to do. But initially, it wasn't super clear to me that I had to submit a claim before I had work done because the packet that they sent when I signed up looked like a brochure and it was really easy to throw it out that way. So, I had some other work done that would have been covered, but I didn't know that that was the process I had to follow so we ended up paying out of pocket. It was not a huge deal, but it was a little confusing for me to begin with. Other than that, I would recommend HMS.

I researched about TotalProtect and decided to go with them. It’s been several weeks ago now that I filed a claim. We talked, and got the repair scheduled, and everything went as good as it could have went. It was late in the day when the contractor got here and it was raining. It was hot and it was nasty, and they never bothered them out. They jumped right on the problem, fixed it and never looked back.

I bought my house through a mortgage company and they told me about HMS. I went with HMS because that was what they preferred because that is one of the better ones, so I didn’t argue. Submitting claims have gone pretty flawless. I called to submit a claim for an AC unit that stopped working and that went very smoothly. The rep I spoke with was very pleasant and the next day, a guy was out to fix the issue, which turned out to be the capacitor. He was very wonderful. He even checked the fluids and did a few extra things I asked him with no questions. I was surprised with HMS. Most of the time, you hear bad things about some of the companies, but HMS is great.

I wanted to make sure I have someone to call when I have problems with any type of appliance or whatever in my home, and my friend referred me to TotalProtect. My friend had no problems with them, so I assumed I wouldn’t have any problems either. But initially, I had problems with some of the reps. I would talk to them and it wouldn’t be nice and they gave me a name that wasn’t even the right name when you call it up. But that was in the distant past. Also they went up on my rate. I had a few claims last year and they went up on my deductible. Sometimes you have a few things that go out around the same time. And sometimes you go for years and don’t have a problem, but as soon as you take that year, it have multiple claims that go off. So, I didn't like that experience. But other than that I've had no problems the past two years. I would recommend TotalProtect to a friend.

I’m pleased with HMS Home Warranty. Thus far, I have no complaints with everything they do. Usually, the reps would bill the service, but I've resorted to making claims online since it’s easier for me. Their technicians have been great and when they have to replace things, it has been fine.

I have been filing claims online with TotalProtect and I haven't had any problems navigating their site. They send out a technician in one or two days and so far, I've been happy with them. But the last people who came out for my garbage disposal didn't take checks and if I use a credit card, I had to take a fee, which I felt was totally wrong. They wanted cash which was very tacky. Still, the quality of the work has been good.

I talked to a friend a couple of years ago who used HMS Home Warranty and I also got a warranty from them. I own an old house and getting a warranty was a good idea because things were liable to go wrong. And I’ve been right. Submitting claims with HMS goes fast and is not a hassle. I tell them over the phone what the claim is and they give me the number of the repair shop. I then have to call the repair shop and set up the time. The techs have also been very good for the most part. When I had a problem with my refrigerator's icemaker, I had to use three different companies and unfortunately, the first two couldn’t fix it, which was a bit troubling. But it worked out fine with the other people who came out to work on my whole AC system.

This is the biggest scam out there. DO NOT BUY A WARRANTY WITH THIS RIPOFF COMPANY. Nicholas the customer service manager is rude and completely unhelpful. I am posting this review to save you a lot of frustration and wasted time dealing with incompetent morons. BEWARE!!!!

My experience regarding establishing a service request was very good. However I called back with an additional question, and was advised that the information I requested was not available to customers. I was told to call my service provider and have them call HMS, to get the answer to my question. That seems ridiculous. I pay my premium each month plus a deductible, why can I not receive answers to my inquiries? My question was: is reconnecting a dryer vent hose covered under my plan?

Aside from the high deductible and annual cost of the service, they are extremely picky with what they actually cover in the policy. I had an Air conditioner leak in the house... wouldn't cover it. I had my garage door go out... wouldn't cover it. Better to save the money you would have put towards the policy in a bank account for a rainy day. That way when you get an unexpected surprise in your house you don't get another one when your warranty company declines to help.

When I submitted a claim with HMS Home Warranty, the customer care rep that took the call was professional and efficient. She almost didn’t have the answers and was a bit short, but she did what she was supposed to do. The contractors were great. They kept me in the loop a couple of times during the day and they finished the work in good time. It was a very good. I couldn’t have been happier.

My son lives away so I basically live by myself I have insurances on just about everything and I got TotalProtect warranty just to keep me from having to bother people when I need assistance. I call in whenever I have a claim and so far, my interactions with their reps have been fine. The only unique experience I've had was when I called the Sears people. They didn’t charge me anything because the appliance was new. And so, I didn’t have to give them what I usually give the technician when they come. Everything has been done very well to my satisfaction. Now, my son who used to go on YouTube and ordered everything from Amazon to fix his appliances now has a TotalProtect policy.

So far, everything is going good with TotalProtect. There was a little confusion with the last repair thing I had done on my refrigerator because they didn’t interpret it correctly, and then it took a long time. They ended up covering it and getting the part, but it took weeks, which I wasn’t real thrilled. It took that long that I was without a refrigerator. I think it being the refrigerator, they should have responded a little quicker or moved a little faster on resolving it and replacing it. Having to go several weeks was a bit much to ask someone to wait for something like that.

I did a claim last year, which was okay. But I did a claim this year and it was not okay. Back in July, I called HMS Home Warranty for an air conditioning problem. The unit had gone out a month after I had it installed and I had gotten stiffed on the unit because the company went out of business. The unit was still under warranty, but I had no way of getting in contact with the people, which I kept calling. So I called HMS to see if they can at least give me some relief.

HMS Home Warranty sent out one company when I submitted a claim for my dishwasher. It was really easy to set the thing up. When I talked to them, they were very nice on the phone, responsive, friendly and resolved the issue. The first time, the service provider came quickly. They were supposed to call me back because they said they needed to order a part, but they never got back to me. They said it could take up to 10 business days, so I waited for two weeks and nobody called me. I started calling around and had to play detective to find out that I needed to call another provider. He was out a few days ago and now I’m waiting for another part because he said he saw something else wrong with the dishwasher. Maybe the first company wasn’t able to figure out the real problem because he said that they never reported back to HMS what the problem was.

The guy that HMS sent to fix my HVAC was a very nice and competent guy. But he had to come back a second time after I called HMS because we thought we had it fixed, and then it went bad after he left. The unfortunate timing is they only come to this area for air conditioning two days a week so he had to wait a week to come back out here. It was during the hottest period at the time, but that wasn’t his fault. He went over and above what he had to do because of the location of my compressor. I was totally satisfied with him and I'd recommended HMS.