Cinch Home Services Reviews

As far as claims, I've generally called in in the past. It's been fairly efficient. We had kinda a rush of claims right when this pandemic started. It's kinda weird. One of the claims was for the washer that went out, and that was fine. They got somebody out here pretty quickly. The guy deemed that the washer was not repairable so he put that into TotalProtect to let them know that. Within hours the same day, they sent me an offer saying, “Okay, here's the deal. Can't be fix, willing to do one or two things. We’ll send you a new washer or we’ll give you $793 that you can go buy your own washer.” I figured by the time they sent one it would be more than likely a couple weeks so I went ahead and purchase my own and requested for them to send me a check.

I've had a couple of mixed reviews with the vendors who have been sent out to me but for the most part, I've been very happy. I've had more good than bad. I live in a mixed neighborhood, but some people consider it to be predominantly **. I had a couple vendors that I felt like didn't really want to service me because of that. On the other hand, I have found great vendors through TotalProtect, like for my home heater. One of the vendors did what he was supposed to. After he got started, he explained to me how and what I needed to do like making sure that in the beginning of the season I would get a maintenance checkup on my system. That was a real positive relationship. The people who did my air conditioner were wonderful too.

When I had my kitchen sink done, the contractor smoked cigars and I smelled that when he came in. Other than that, everything was okay. Filing claims is okay if we can finally get to who we need to get to. Sometimes, it's a little difficult to talk to somebody even when I'm trying to make a payment. I wish I could go on and make the monthly payments online, but I don't think they'd be able to do that unless I'm gonna pay the whole balance so I just have to call in to make the payment.

We had Service America and they went out of business. I asked one of the reps at Service America who they would recommend, and they recommended TotalProtect. There's no difficulty in submitting a claim with TotalProtect, and everything seems to work out fairly well. Sometimes, there's a delay with the vendor getting back to me after I contact them, but it's not unreasonable. So, that's all right. TotalProtect was able to help me with the airconditioning system and a leaking pipe. It's a very good service.

I went with Cinch after seeing that they're cheaper. I submitted a claim for an AC unit problem over the phone and their reps were professional. Their contractor came in a couple of days and he ordered a new unit for me. They notified Cinch and in less than five days, they were back out putting the AC in. I'd recommend this company to someone who'll ask me about a home warranty.

My girlfriend was telling me the pros to TotalProtect from which she and her daughters had experienced so I went with them. For the most part, everybody has been very professional and timely when they show up. The last experience that I had, I was gonna call in to discuss with them. It was about my air conditioner and I had to put three pounds of freon in it. I asked if I had a leak and if there was a problem that I needed to fix. The gentleman said, "You can call us back in the fall," and no one has followed up yet.

TotalProtect's service is pretty good. I like that they have lower copayments or deductibles and I feel like I get more for how much I pay. All contractors have been professional and fast.

TotalProtect has been very proactive as far as when I have issues. I like that the company that they use generally is Sears that I use. There had been a few instances where they had used other people, and I did not like them. They did not do what they were supposed to do. So I called TotalProtect up and said, "The job was not completed. Please send me someone else and I do not want to pay an additional." The one thing I don't like is that, a few years ago, I was paying $35 a month, and then literally the next year, it shot up to $72 with no explanation whatsoever.

For years, I had American Home Shield. Then for some reason, I started shopping for better pricing and better service. Total Protect came in with the option of adding and subtracting different appliances and with them, you can get one of your heat pump units serviced once or twice a year. I have two units and you're supposed to be able to get it serviced for free within your plan, so that was intriguing.

One time, we had a problem getting somebody out here. At another time, we had a washing machine claim and the process was pretty easy. They had to send somebody up here from Memphis because they didn't have anybody locally to handle it, then they had order a part which took a while to get. But other than that, the warranty company's customer service has been pretty good and we haven't had any problem with them.

My home is an older home and I knew that things would start breaking soon, so it would be good to have a warranty. I got something in the mail about Cinch Home Services and when I read it, it sounded like a good value. So far, I have not regretted going with them. Recently, my heater broke and the first tech that came out didn't do anything. He looked at it, was scared, and left my house. He said that what was wrong with it was not covered. He said it was maintenance but I told him that he didn't even do anything. So I called and complained to Cinch Home. They sent out another company who looked into it and figured out there was a part broken. Then, he fixed it. I paid my deductible to both companies but Cinch Home sent me a refund check for $100 because the problem was something that was covered,o s I shouldn't have had to pay a second charge. I really appreciated that.

Submitting claims is easy. We've used them for years and for multiple things, and it was great. We've recommended them to everybody. Up until recently, I've been very satisfied. But the last time we did a claim, I was not happy. They weren't very helpful. There apparently is a clause in the contract that I can't do certain things and I'm just SOL. Also, the last provider that they sent was kind of an **. I had multiple conversations with Cinch and the second to the last one was never recorded in the file. When I called back to follow up on it a few days later, it didn't exist and things completely changed. I was told that we were approved for the process and when we called to follow up, the call didn't exist. No one ever told us that the person didn't work there. It was really sketchy. They didn't handle this particular instance well. They weren't very forthcoming or upright. We're looking at changing companies.

When I try to file a new claim and try to go through the prompts of the system, they're confusing as the devil, and it doesn't let you talk to a human being. It's not user-friendly at all. I'm extremely frustrated with it. We've had four different claims and the experience with the service provider so far has been about a 4 on a scale of 1 to 10. One of our claims was for a double oven. The bottom oven was not cooking stuff correctly, the outside burning and the inside part not cooking. The technician came out and he was overwhelmed. We're in a pretty custom house. He got his testing gizmos and heated up to what I heated it up to. He said that we just need to let it preheat longer. I asked him how long and he said that 10 minutes should work. So that was the solution set there except he said that I should have a Whirlpool tech to see it. But how would I do that? The oven is still doing what it's doing.

I've had Cinch for several years. The last time, it was a water heater replacement and I ended up paying quite a lot that I didn't expect. Usually, I pay the deductible which is $100. But before that, I had to pay several hundred dollars additional on top of that, and that was unexpected on my part. If there are exceptions like that where you have to pay quite a bit of additional money, that could be more evident when you start the service. Perhaps it’s in the contract some place but I didn't realize that. I had to speak to several people and I was not terribly happy with the response. But other things over the years, the experience has been okay. There was one contractor who didn't do good work and had to come back along with his supervisor but most of the time, the contractors are really good.

TotalProtect has a good program. What they could improve upon that frustrates me when I have to deal with a warranty issue, which is very seldom, is the ability to find someone qualified to come out and do the work. For instance, if it's August and you have an issue with your AC, it would be good to be able to talk to someone on the phone without having to go higher-up, higher-up because the individuals that they contract through have not been reliable. This last time that I had to reach out to them in May, I went ahead and waited the week. They did what they needed to do and the AC is working. So, that's great. About 3 or 4 years back, it was very chaotic. I had to find the person and I don't even think I got reimbursed for paying out of my pocket.

I switched to Total Protect from American Home Shield as it was advertised by my mortgage company as a great home warranty company. My ac went out right before Total Protect became active. I put in a claim with Total Protect and the technician determined a part would need to be replaced. The replacement of this part was determined to be preexisting and the claim was denied. Although they advertise covering preexisting conditions apparently that advertisement is false. I will switch back to American Home Shield if this does not get resolved soon. Never had any problems with American Home Shield.

I’m in a current claim with HMS right now and nobody's called me and it's been four days. This claim is new. Prior to this claim, they were great. I have no issue with people. I'm sure somebody would call me to come and take care of this problem. I guess they have to find somebody in the area, and then then people have to give me a call. I haven't heard back from somebody who's supposed to call me. But all the other claim I had in past five years have been awesome. We had a claim for a wall oven. The wall oven broke. People tried to find the parts and since the piece and parts are put in 15 years ago, they replaced the whole thing. So, everything went smoothly.

Cinch has been good. I've used it a couple of times with my air conditioning service, and I've gotten good and timely response. Their contractors have been relatively good. I was well pleased with what they had done. I'm happy with Cinch and I don't plan to drop it.

My mortgage company recommended them and TotalProtect is what the name was at the time. With the services that I got overall, I was pleased. They were timely, but I was set out a little bit because I didn't know that there was gonna be a tremendous amount of additional fees. When you're doing a replacement, the main reason for a warranty is to have your replacements, the units and the labor taken care of. I ended up coming out of pocket $1,300 and that cost was my only dilemma because I wasn't expecting that. That was the first time I ever used the services and I didn't understand why was I paying for stuff that it took to do the installation. I reached out to them and they basically said it is what it is. Apart from that, it's going good.

Everything's gone fine with Cinch Home Service and we've had good experience with them. The techs that they have sent out have all been very professional and very good. Recently, I had a service request for the washing machine. I set the appointment when I went online and filed the claim in just a few days. But the COVID thing caused a delay and I couldn't get an appointment for about three weeks there. We just went to the laundromat because we understood. It wasn't their fault and it was just what was going on.

I call them up when I got a problem and they call up a dealership here in Vegas. Then they call me back and make an appointment to come over and take care of whatever is wrong. I then make the payment I have to make to the facility who is doing the work, plus my monthly payment.

I had several issues with my air condition unit. I got online to submit a claim with TotalProtect and I got the little link and went through that way. Then the service provider called me. In two days, I got someone out and they had no problem taking care of it.

I had one claim for my water heater and it didn't go great. At first, the guy who came to service said it was time for it to be replaced because of its age. But then after he contacted HMS Home Warranty about getting it replaced, they decided to just fix it. So I was really disappointed with that. My water heater was 23 years old and leaking. They fixed the leak temporarily but it would be dangerous to have a faulty water heater at that age because of potential larger leaks or bursting. So I was really frustrated with my experience there. When I called and complained about it, they just told me that there was nothing they could do but I could call them back when it would burst. The technician was professional and efficient. But I wished the tech would have advocated more or like made sure that it was replaced, considering it was on the third time. It takes a while for the water to heat up and it expires pretty fast. But it’s not leaking.

Our air conditioners went out and we have a two-storey house. It was easy to submit the claim with TotalProtect and we had someone come out the next day. They suggested that we replace the air conditioners 'cause they were in bad shape. Then they checked our furnaces and they needed to be replaced as well. They sent the salesman that talked to us about new ones and he gave us an estimate that we thought was really out of the park.

There's always stuff going wrong in your house and your house insurance, unfortunately, doesn't pay for everything, so it’s nice to have a little backup. The first mortgage I had with Bank of America, they notified me about this company and they used to take the payment out of my escrow. This company replaced my water heater twice. Once, it was just old and worn out. The next time, I had some issues with some leaking from my shutoff valves upstairs when I redid my kitchen. I had to have a whole bunch of stuff done in my home. Insurance paid for a lot of it and then, my home insurance paid for the new water heater. I also made a claim on my air conditioner two years ago and they refused to pay to repair or replace it, which I was not happy at all about. I battled it out with the agent for a while.

Everyone else covers the refrigerator, the microwave oven, and this and that. TotalProtect covers the plumbing, the electrical, and the garage doors. And that was really important. We've been with them forever and they're the best. I tell everyone that I know that they need to go with TotalProtect. I submit claims over the phone because I don't like the online to do it. The last time we submitted a claim was for the washer and dryer and it was seamless.

We're very satisfied with TotalProtect. We've been with them for several years and they have helped us. We have used it for the washing machine, the air conditioner, and the refrigerator. It's saved us some money and it's been very affordable which is the main thing. It is a good product and we'd recommend it for several different people. Submitting a claim has never been hard. I just call them and tell them what our problem is and we have a person that's out here within 24 to 48 hours that fixes the problem. When the AC went down, we were very concerned because I have COPD. I cannot be in the heat very long. The contractor was out very quickly and the guy fixed it temporarily until he could get back with the part to completely repair it, which was very important to us.

I’ve had Sears for a couple of years and although I haven't had to use them very much, I keep them as a service provider because I want someone available in case something goes wrong. They came out on one occasion to repair a leak and I had no problem getting them here.

When I've submitted a claim to Cinch, I haven't had any problem doing it. However, some of the contractors are good and some of them are not. I had some bad experiences with some. The last time that I had a problem, I called Cinch and told them what was going on. They sent someone out to take care of the problem, and then they gave me my money back. Last year, I had to have a compressor put in my air conditioner. I only ended up paying the $100 deductible and that was it. If I had to buy a new air conditioning, we know how expensive that is. But I didn't. I'm happy with Cinch.

I've had total TotalProtect for a number of years. It was on when I bought my house and the mortgage people left me a message that they were the better ones. The only complaint I have about TotalProtect is the price. It’s going up and now, that we're in Covid, I don't have as much money as I used to. Other than that, I'm good with it. No matter what breaks down I call, they put me in touch with the right people to help and I haven't met anyone that has not been professional.

I had a dishwasher problem one time and the guy had to come out three times. But it had nothing to do with TotalProtect. It was just that the guy didn't know what to do. But other than that, as far as me calling in and getting service, I have never had a problem. Every time I've called, they've gotten right on it. I've had good service. I'm very satisfied.

Submitting a claim was difficult at first when you sit there and try to call constant phone calls. The technician knew that I needed a new water softener right away and he even told me when he was fixing the thing that it was old. So I tried to file the claim with HMS Home Warranty. I already met my deductible in the first year but they told me that I had to wait until after May 25th for my new contract to get the water softener. But when I called to place the claim, they were telling me that I could have had it done in the first year. Everything else has been fine.

TotalProtect's claim process has gotten easier over the 10 years I've been with them. There's the automated process or you can do it online. For a recent claim I made, someone came out over the weekend. If it's not including the weekend, someone comes maybe two days at the most. The tech was good. As a matter of fact, it was our second time dealing with that same company. TotalProtect has been pretty good.

A friend told me about Cinch Home and I went with them. I'm a single person, so it helps me not have to look for somebody when I have an issue. I can just call Cinch and they can make a referral. So far, submitting claims has been very easy. I call Cinch and somebody comes on the phone. Sometimes, they'll make the call to the contractor for me and other times, they'll give me a number to call. The reps have been very courteous in answering my questions. I had a problem with one vendor for my hot water heater. We had that vendor set up to come but then the tech didn't show. I then got a lady from Cinch on the phone. She told me that shouldn't happen and worked with me tireless to get somebody else within the next day or so.

There was an electrical shortage and HMS Home Warranty sent someone out. He was here on time and fixed it and now it's working. It took him not very long to fix. It was about half an hour. He had a mask on and gloves, too. The only thing is it takes too long to get people here to fix stuff. Last year, my AC went out, and it took someone two weeks to get here to fix that. I've used HMS for something else, and it took a long time to get here too. HMS could improve the timeframe. Otherwise, they're great.

Submitting a claim to Cinch was easy and quick. We called the contractors' number and they responded right away. They couldn't help us with the issue though. They said they couldn't fix it, so they just issued for a new part. They said, "You have to replace it." Cinch offered credit towards a purchase that they will give. Whatever they did was really good.

I wasn't happy with the other company and changed to TotalProtect. They’re a little bit higher but they follow through more with the service. I do my claims over the phone and I have no problem getting hold of them. The contractors have been very professional and I have no issues at all with them.

TotalProtect was offered through my mortgage company so I went with it. I only used it once and the claim went pretty easily. I started online then it went to the phone. They assigned a technician firm. I called them and got an appointment. The guy that came out was very good and professional. This was for replacing the garbage disposal and he had one in his truck. The work was done within a few days. Everything went pretty well.

Their work is excellent. Usually, when something breaks, they have to come out and fix it and so far so good. I do service orders on the phone and the process goes well. The representatives are very nice. The contractors have all been very courteous, kind and thorough as well. They’re always on time. If they'll be late, they always call.

I had some service done for the garbage disposal and that worked out pretty well. But then, my hot water heater went out about a month ago and it took about nine days to get a repair. I kept calling the contractor and said I needed them that night because we're senior citizens and my wife is bedridden. We have to give her a bath every night before we put her back to bed. I talked to three different people and it didn't seem to bother them. They didn't do anything about it until finally, I got one gentleman. His name was Carlos and he responded pretty well,. He got things done and the next day, a gentleman came out to look at the hater and give his estimate.

I’m really very satisfied with TotalProtect. The process to submit a claim is pretty good because they tell me who’s gonna contact me and when, and the information is accurate. The first time I used them was for a water heater. We had some difficulties. The vendor wasn't real clear about what he could do and when he could do it. In fact, I got so frustrated with them. I said, “Don't bother coming back.” I went out and purchased another water heater and installed it myself. When TotalProtect followed up with me, I told them what had happened. They did offer to reimburse me up to their maximum amount which covered the cost of the water heater which I thought was fair.

I looked into getting a home warranty for peace of mind. If something happens, I don't have to be the only one to cover the expenses. I got Cinch and the claims process was easier than I thought. I went online and same day or the next day, service was scheduled. The contractor came and worked on my stainless steel refrigerator. They were proficient and professional. They knew what they were doing. If they didn't know what they were doing, then they wouldn't be coming back here 'cause it's everybody's waste of time. The guy tried to lessen the amount of money spent, which I can understand. If an option didn't work, they had another one. The first option didn't work. He came back the next day or a day after they got the parts in and put it in.

I had HMS Home Warranty when I first moved here in '16, and then I just recently got them again like in February. One of my friends had told me to go with a different company. Then one of the technicians that came to my house and did some work said he was only affiliated with HMS. His name is Robert. I've had him do work prior to this year. Because I really liked him, I appreciated his service and he's very honest, I ended up getting back HMS because of him. This year was my first year using a contractor besides him. They were good, too. Robert gave me a referral for one of the guys. I've had a plumber come out as well, and everybody was pretty professional.

I like their prompt service. It's been pretty good, good response. Their contractors have been all good. Everything's been good.

I'm satisfied with the service of TotalProtect. The contractors that come out are good too.

There were several people in our neighborhood that had TotalProtect. One person that lives directly across the street had them and when they had some issues, they were very impressed with how quick they got back with the things that they paid for that TotalProtect actually covered. But in my experience, after a certain hour, the quality of customer service isn't as good and I don't know if it's because of the people who are really involved in doing a good job that are there during the day. That's one of the hardest times to call because we work and it's hard to get in touch with somebody. And when we do it, we have to go through the entire process every time we call.

We haven’t had AC for over a week now and sweating to death in the summer heat. My AC unit is 27 years old and we have had our policy for almost two years. We bought the premium package so we would have the best coverage for when the unit finally broke. As soon as the unit broke, I called and they sent the repair man out the next day. He said the unit was old and called it a “rust bucket”. He told the warranty company that we needed a new unit. Too old to fix. The warranty company is disagreeing with their own repair guy and claim all I need are replacement parts but since the unit is so old, I am responsible for the rest of the parts in order to upgrade the whole unit to brand new. Some of the parts that they say I have to pay for are things that my policy covers. It’s obvious that I need a whole unit, and that’s why I was encouraged by my realtor to purchase the warranty when I bought the house.

I had a guy come in and fix the dishwasher. He was really good. He was the one who told me about Sears Home Warranty. I'm currently working with them now to figure out getting a plumber because Cinch doesn't have a plumber out here in this area. Cinch told me that I can call an independent plumber myself then pay for it, and they can reimburse me. The company that they suggested never returned phone calls to me or to them.

When I have a problem, I'll call TotalProtect and they'll give me the number of the company who's gonna come out. Then I've worked with them from that point on. I don't have any complaints about what they do. They seem to be pretty good. Otherwise, I would have moved on from there.

TotalProtect was one of the more affordable home warranty companies that would cover most of the inside of the house so I went with them. It was quick when I submitted a claim. The contractor came, looked at some electrical problems that I had and fixed them all.

We've had TotalProtect for five years and we've had good experiences with it. When something breaks, they send somebody. We've gone through two washing machines. I don't know if the first one they gave us was a lemon but it went bad right away and they replaced it immediately. When submitting claims, I prefer to talk to a person because the automated service just gives you whoever so you don't have a choice and some of them are not good. I remember in the beginning, you would have a choice on whether this or that company. That’s the way it used to be but not now.

The first claim that we made looked like HMS was doing everything that they could to get out of paying for it. It was really obnoxious. It took a phone call from my real estate agent to HMS who said, "Look, I recommend you and I engage your services for all of my clients. But now you are doing a disservice to my client." Ultimately, they ended up not paying a full claim but they made a contribution to the claim that we had made. So they partially made good.

One of the people I worked with had it and they told me how good it was. So I looked it up and decided to go with them 11 years ago. It was a little cheaper back then. I liked what it said and what they would do and how they would do it. Before, you used to have to call in the claim. But now you can just go online and they give you a number and a name right away and then you call this place. Their claims process was pretty simple. It gave me the name right away and I called right away. The company that they gave to me could use some improvement. But other than that, TotalProtect was fine.

TotalProtect has been a blessing. It’s been working out great knowing that they've got everything covered and whenever I have to put a call in they don't put me through a lot of red tape. They get right to the source and get it covered, and I'm on my way. That's what I like. Filing a claim is not difficult at all. I’ve had some extended warranty on some furniture that I purchased in 2016 and they put me through the most complicated process of sending out a claim. It was uncalled for but I didn't have to go through that with TotalProtect. I've been very pleased with the contractors too. I like the fact that if you have 2 or 3 issues with 3 different appliances, they'll take care of it in one call for one price. They don't charge you 3 times that. That's one thing that I really am impressed about and it's one big plus for me.

When I call TotalProtect, they pick the contractor. But I can make a name request for whom I want. As long as it's in that pool of contractors, whether it's AC, heating, plumbing, or electric, I can pick that one person if they are there. I pick the ones that I want that I know are gonna be good. I have two good ones, Reliable Heating & Air and RT&T Plumbing. I use them all the time if I ever need something good.

My sister recommended Cinch and I'm doing good with them. I had to make one service call for my microwave and they were right on it. A couple of days later the man came out and he gave good service. He ordered a part and it came like he said it would. They came back out when they said they would. Everybody was nice and I haven't had any problems with them.

I'm very satisfied with TotalProtect. I haven't had a whole lot of claims but when I did, things went really smoothly. I've requested a service by phone and online, but my preference is to call in. So far, I submitted claims for my kitchen stove and my air conditioner where they sent and recommended the local people that were not on our list of service providers. They should have a wider variety of service providers, but the contractors that they sent out were both good companies. They both came out quickly and their prices were reasonable. I had to pay for some of the work done, but TotalProtect gave me money towards a new item.

Cinch has been a great service thus far. We haven’t had any problems at all with them. One thing I was gonna call about was the last service that we had. We received a new washer and we didn't notice until several weeks later that this washer is a new type washer. It’s a GE. We noticed that it gives an awful smell after it washes later on. My wife and I was coming down the stairs one night and wondered what was that foul odor. We kind of almost tore the house trying to find the odor. It was like some type of rodent had passed in the house so we came searching, moving everything back and found out it’s the washer.

When the air conditioner broke, the guy they sent out said it needed to be cleaned. It was $1,295 but that was not gonna fix the problem. When I talked on the phone, I asked how would they get the problem fixed? They said it had to be a mechanical failure and not neglect. So I didn't know that the thing needed to be cleaned like it needed to be cleaned. The main thrust that we had in the contract was to cover the air conditioner. Some of the contractors they use are these no-name companies that come up. They never have parts. The tech came one time, diagnosed it, and then I had to wait for the parts to come in. He came back and fixed it.

TotalProtect is quick to respond to any call that we make with regard to any issues we have with our home. The people that they've sent out to make the repairs have been good at what they do, thorough, polite and always make the repairs that are necessary. If there are any problems, we call and they'll be right back. TotalProtect replaced our microwave, dishwasher, both of our heaters for our house, garage door opener, water heater and clothes washer. They also did repairs on our refrigerator. They did work on our cooktop range and on our clothes dryer as well.

Cinch got me a new washing machine, which I was very, very pleased with. But I have a lot of problems with my freezer on my refrigerator. The contractor has been here 6 times with new parts and it's freezing up again. I haven't called them about it but I feel like they're just gonna keep putting new parts in. It's supposed to be a no frost freezer but this big, thick ice forms in it. I don't know whether I should even bother calling. I'm not pleased with the times they keep coming and sticking new parts in, then they have to come back again and again and again. I pay a monthly fee on the policy which is $39.95 each month. My brother teases me and says I can buy my own refrigerator for what I'm paying Cinch because I've had them now for 4 or 5 years. But for my washing machine, we only had to call them one time. When the man came, he said it could be fixed, but it would take $600 and I could probably get a new washer for less than that.

Submitting a claim with TotalProtect has been pretty easy. I just do it over the phone. Sometimes it's tough getting a person online, but they usually get the claim in. Some contractors are better than others though. I had one work on the plumbing the last two times and he was pretty good. However, I had an issue with my dishwasher. It leaked into the basement. I was told that this could all just happen again. They insisted on fixing it and I didn't want to have a fixed dishwasher that could only do the same thing again. So I went and replaced the dishwasher. It cost me a lot of money to take care of all the damage that was done. I paid them money to come out here and they never did anything for me. They could've given me some credit towards the work they were going to do to fix it. But they ended up just charging me the deductible and did nothing. But they helped me with my air conditioning, my heating, my refrigerator and my blower over my microwave.

I got pissed off at Choice Home Warranty and fired them and hired TotalProtect. I've been in this house for 20 years and over the years, I've developed relationships with my electrician, my pool guy, my appliance guy, my heating and air guy. My regular maintenance guys operate more thoroughly and efficiently with TotalProtect. Choice Home Warranty wanted to find every reason not to agree or disagree when my tech call them. My AC guy that's been coming out here for seven years was the one that recommended TotalProtect. His group of guys that look out for my heating and air conditioning system got all the bells and whistles. They have all the computers and the new technology and they are very up-to-date modern guys.

Cinch Home's customer service has been good, but I've submitted a claim with them and it didn't do much good. I had an icemaker go out on a refrigerator and they played with it for about five months. But they should look into that icemaker thing a whole lot more deeper. Then the compressor went out in the refrigerator, and I just got rid of the fridge and bought a new one.

I tried calling HMS because our air conditioner was acting up. They really seemed to be pushing the online system but it wasn’t quite clear. I got tangled up in the phone system. I couldn't get a hold of anybody so I finally just went and did it online, which could also use some improvement because I wasn’t really sure that that was all it took. I thought they needed to know a little bit more but they just wanted to refer me to the HVAC company and have them out there. Then I was able to pressure the HVAC company a little bit to come out as soon as possible because my wife was pregnant. So they were able to come out right away. After a lot of diagnostic tests, the technician said the system has to be replaced. So they put their claim in the next day. Then I had a couple of forgivable but not great experiences calling HMS about information on the claim while they were processing it.

We had our claim opened on 4/18/20. It is now 6/25/20 and no answers on when our dishwasher will be fixed. We have had 3 service calls come out. The first guy replaced parts twice and then never showed up again. The second guy (from a different company) diagnosed a problem and then had bad communication with the insurance company. Both are blaming each other, while we are still stuck with a broken dishwasher. We requested to speak with a supervisor, and one was not available. I would not recommend this home warranty company.

I’ve been using Sears for a couple of years now and it’s good. The contractor comes out and fix stuff. Then, I pay my fee, which is 70. The monthly cost for it is a little much though. I’m paying 49.99 and I don’t call them very much. But when I do have something go out or if something completely goes out, they will replace it, which is a good deal.

TotalProtect has a website where I can put in my claims. There's no difficulty in the process. Also, their contractors have been fine. But my concern is the coverage. I have a very old AC so I was expecting that as it is aging, the warranty will help me get that replaced. But they don't have a plan like that. It's a break and fix. The law has changed on what kind of Freon you can use in the AC and we're still stuck with the old stuff even though the device is aging very seriously. TotalProtect should have a plan to upgrade and maybe I can share in the cost.

A friend of mine has a home warranty and he suggested TotalProtect. I'm also a member of PenFed and I saw that they had TotalProtect as a recommended company. I went with them and submitting claims was a bit frustrating at the beginning. It seemed like the communication between the service provider here in Nevada and TotalProtect or Cinch was difficult. It went on for 10 days of backs and forths. We would call the service provider and they said they were waiting for a PO number from Cinch. But the issue finally got resolved so generally speaking, the whole thing turned out pretty well. Fortunately, our weather was not screaming hot while this was going on like it is now.

I've had some of the big well-known names like American Home Shield and others, but I was not impressed with that crew compared to Cinch Home because they follow through and show up. I had two air conditioner issues this year and the AC guy was very knowledgeable. He got things fixed promptly and correctly. I also have a garage door issue but I need to cancel my claim for that because I just took care of it myself. But I haven't heard back from them. Other than that, things have been great with Cinch Home. When I pay for people to show up and fix broken stuff, things work well.

I've been with TotalProtect for almost 15 years now. I was not sure in the beginning so I just got the home warranty but their service has been good. So far, I don't have any complaints so I'm keeping it. I had an issue with my water pipe three months back and they were able to fix it. I made a request online and immediately, I got a response with my service contract number assigned to a service provider.

I love TotalProtect. I've been with them for years and they've always come through. Their claim process is okay. I just call and they take care of it. The most recent claim was my refrigerator. The young man that came was very knowledgeable and very efficient. I've referred several to TotalProtect.

It’s kind of cheaper to get services with the warranty on certain things that may cost me a fortune. I call to submit my claims and I've had a pretty good experience. But sometimes, I feel that things would be better off replaced, but they feel that it needs to be serviced. Sometimes we have a back and forth on that but all in all, they do pretty good so far. They replaced my stove and my dishwasher.

One thing that I really enjoy with TotalProtect is the ability to submit the work orders online. We are very computer-savvy people, so it's nice not to be on the phone and that there's a choice to submit the work order directly to the company website. Not having to wait for a long time should there be any questions is important to me. If we do get on the phone, it does not take 10s of minutes, close to an hour of wait time before we reach somebody who can help us. Customer support so far has been outstanding, and I have at least one more warranty company to compare to.

The warranty on my stuff in my property was coming to an end and I needed some protection. Someone referred me to TotalProtect and I've been in it ever since. They are reliable, affordable and it's a good service, which is why I use them. You can make a claim either online or by calling them. You can speak to a representative, tell them what your situation is and that you wanna make a claim. They'll contact the company or schedule an appointment and the company will come and take care of the problem.

THIS HAS BEEN THE ABSOLUTE WORST EXPERIENCE, ESPECIALLY DURING THE SUMMER AND GLOBAL PANDEMIC! I have been a customer with Cinch Homes for almost 12 months and I strongly considered renewing my warranty until my most recent claim. Cinch Homes was very helpful, as usual to assist with the initial setup of my appointment with their “partner company” when I experienced HVAC issues in the heat of the summer. Upon my research, it was determined that I had a leak in my coil system, and they-Cinch Home Service- would be contacting me to discuss replacement and/or my options. Well, nearly a week went by, and I didn’t hear a word from “anybody” so, I decided to contact the HVAC company (Partner with Cinch Home Services) in attempt to get a follow-up. When contacting the Partner company I was notified that I would have to pay a larger sum of funds for the coil system to be replaced. The Partner company told me that Cinch Home would be contacting me to disclose the fees and to gain my approval within days. Well, I decided to contact Cinch Homes since they had not attempted to contact me. Well upon contacting Cinch Homes, their team member suggested that they had provided all of the figures to their partner and that they were waiting on me to accept the fees- the run around begins. I then asked for my options and suggested that the partner had indicated otherwise. During that conversation, I was told that the “buyout option” was one and the I could agree to pay for the as the other option. After asking for further information to make an informed decision, I was told to contact the Cinch Home back within 24 hours for that information. Needless to say, I contacted Cinch Home several times daily for a week, and it was as if I had not talked to anyone as I spoke different team members each call, and it was as if they did not want to provide the requested information. To make matters worse, each and every team member that I spoke to was very rude and unprofessional at times- it was as if I was a bother and not a valued customer. After going back and forth and experiencing the same thing for days, I finally decided to just take the “buyout”, regardless of the fact that no one ever gave me a number-just a run around. They just gave excuse after excuse with the same response, “We will have the buyout number in 24hrs, try back then.” We are nearly a monthly in now and guess what- I still don’t have a number, it same results... the same excuses and everyone pointing the finger with no results. So let me CAUTION you prior to you selecting this company for your home warranty consideration. DO NOT SELECT THIS COMPANY! THEY TRULY VALUE THEIR PARTNER RELATIONSHIP OVER THEIR CUSTOMER RELATIONSHIP. I still don’t have an answer and the worse thing is I could likely be with out AC again in this HOT JULY HEAT again very soon. BY THE WAY, WE ARE IN A PANDEMIC AND THIS IS HOW THEY TREAT THEIR CUSTOMERS. DO NOT SELECT THIS COMPANY. I never give bad reviews, and I try to see the positive in everything, but this truly has been the absolute worst experience.

HMS Home Warranty responded promptly to my water heater claim. Submitting it wasn't onerous and their reps took care of everything. Their contractor was really prompt as well and he did a good job. He replaced my heater.

I’m a Realtor and I saw HMS' warranties at work for my buyers and sellers. I listened to the dividend stock meeting and they talked about HMS and I thought it would be a good idea. It certainly was for me. I usually call when I submit claims and talk to somebody and I don’t have any complaints.

Our condo sellers bought this for us when they were HMS (which I hear were good) which was bought, unfortunately, by Cinch - which so far has been awful.

Our claims with HMS have gone well overall. We've had to put in claims for the HVAC and both times, the techs that came out were great. They told us about it, taught us about it, and fixed the problem. We haven't had issues since each time.

Updated on 07/08/2020: I submitted a very negative review, and the company (via Austin), posted a response that they were interested in resolving the issue. I answered their request for my information on 6/29/2020 and I still haven't received any communications from them. This is typical of the lack of concern for my issue that I experienced through out this process. Very disappointed.

We had a home warranty in Kentucky for several years and when we moved to Cleveland 15 years ago, our Realtor set us up with HMS. We've had them ever since but unfortunately, another company has taken over. They haven't eliminated any of the services that we have had before. They just didn't let us know that they had changed hands. I was a little nervous when I found that out.

I had yet another terrible experience with an HMS service provide. My Appliance Guy. My Cloth Washer is broken for two week. I filed a claim with HMS two weeks ago. d. I had a problem with My Appliance Guy. They responded after a few days. Came and ordered a component for the washer. Then they left and no news afterwards. I checked the claim status online (There is no live customer service! It is all automate) and found out that the part has arrived. Tried to call the service provider to see when they will install the part. Never answered my messages. Tried to contact HMS but no one responded. There is no place to file a complaint online either. I will not renew my contract with HMS. Too much stress and not worth it.

I normally do not write reviews. I have had this service for about 6 years and never had any issues with them until recently. I have had claims in the past and things were resolved satisfactorily. Until now. About three weeks ago my dryer stopped working so I started a claim. Tech came out and said we needed a new belt, pulleys, and idle arms.

When I purchased the house, whoever built it, HMS was who they had covering. I just kept the warranty because I know stuff break down. Because of the virus and stuff, it was hard to get somebody on the phone at first, and I tried to do it online. And then when I tried to submit it online, it said I had to call. Once I got the person on the phone, everything went smoothly. At first, the contractor would not want to see me because they said that I was out of their jurisdiction. They didn’t service my area. But for some reason, they changed their mind and sent somebody out. Everything has been good since then.

My kitchen sink pipes were clogged so I filed a claim with HMS online. I scheduled with the contractor and it was really good when he came out and he unclogged it. If somebody wants to not think about repairs that are listed, that they will actually fix, I would recommend HMS.

I have had an over year long experience with a boiler repair with this home warranty company. I was told after having difficulty getting parts replaced with a company they assigned me before (that they no longer partner with or use), that I could have asked for a supervisor at any point. I had a new company come out and repair the issue shortly after that. That company had to come out again in December when I paid another deductible for a new repair to the same boiler. Just recently in May my boiler kicked on and wouldn't shut off (same problem as before). I called and the company that repaired in December no longer is used by the home warranty company. They reassigned the job and told me it would be categorized as a recall. Three weeks later, and five phone calls later, I have had three different people assigned to my job that I call each two times (as directed), and one said they could come but not until June. Another company said they didn't work on boilers, and the third company was assigned to me, I was directed to call to verify a time. The third company never returned my phone calls. Now my service job says it's expired. I was transferred to three different people today who then sent me a Sears service job (which the first person couldn't explain why it looked different this time). I asked the third person to please either transfer me to a supervisor or put in a request to have one call me. She told me that is not what their protocol is. I explained that I was told I can request a call back or to speak to a supervisor at any point in a phone call. She still wouldn't transfer me and proceeded to tell me Sears service job was set-up for Thursday. After a four request on the phone, she continued to type without putting me on hold and asked if I had any questions. I had to ask if the request was put in, and what was the urn around time. She said yes, and there was no turn around time. I asked if she could give me the job information that was assigned. I think I have spoken to 5 or 6 different people over the last 2-3 weeks, and only two people were helpful and able to explain clearly the process, the steps, and what I should do if I can't schedule an appointment. At a three week window, a customer should be able to speak to supervisor to hear the frustrations, and lack of consistent customer service. I will not renew a home warranty with this company, and I would not recommend them to others. My boiler would have been fixed or replaced over this two and half year window of fixing and waiting on repair.

HMS is really efficient and friendly. We went with them after they were recommended by our realtor and so far, we've had to use our coverage twice. The most recent claim submission was super easy. I went online and submitted a claim and their contractor came out the next day. They were really quick and helpful. Plus, they were good at working around our work schedule to come the next morning to get our item replaced. They did great work.

HMS Home Warranty protects you when you are buying something 'cause there are certain things breaking down in the first year. I called them up and told them that I had a claim. I needed a plumber this time. I had had a plumber previously that I liked so I asked HMS if I could have him and they said yes and gave me the claim number. I called the next morning and the plumber made an appointment. It was a Monday morning when I called and they made the appointment for Tuesday. Then there was a cancellation and they called and asked if I'd want them to come on Monday and I said, "Sure." Of all the companies that HMS has sent me over the years, I had one failure and they were very nice about the failure. All of the other companies have been very good. Overall, HMS has been good.

HMS's contractor came on time but he was in a bit of a hurry. He was on a tight schedule and there were a couple of things that I had to go back and tighten up. I had to put another bolt in one part as he didn't put two bolts in there. The issues were idiotic things that I know he forgot just because he was in a rush. Also, HMS didn't do the paperwork side well. Despite these issues, I've had a great experience dealing with them every time I've had a claim this year.

I made a phone call to HMS and told the rep two different issues. She said they were gonna send me two different companies that were gonna come to my house. As soon as I got off the phone with the company, the companies were calling me. I was at ease as soon as I got off the phone. They immediately called and got me appointments really quick and they got the job done. Everything worked out really well.

Every time that I've had an issue, HMS has been out in a timely manner and got it repaired. The one time my furnace went bad, they replaced it, which was fantastic. And we didn’t have to pay for a furnace. That was a pretty good day. Also, they have good contractors and they get out quickly, which is really what I need.

I requested service through HMS and HMS quickly provided the repair service company to repair the fridge's water dispenser. The water was not coming out. The technician came to my home to repair the fridge. He found that one of the inlet valves behind the fridge was not working so he said that he needed a new inlet valve. I said, “Go ahead.” He then said that he was gonna get a new part and schedule an installation date. At the time of completion, which was on June 3rd, I paid the $100 deduction. But we still don't get water.

It was frustrating trying to get a hold of a person at HMS. I would call one number and their system would tell me to call another one. I would call that number and then their system would give me the first number that I called. That's when I called Adam's Appliance the company who came to look at our refrigerator first. HMS's timeline wasn't bad and they really worked with us as far as getting somebody to look at our refrigerator compressor. However, I found it unusual that they would give us $1,400 to replace the exact unit we had. The replacement was a side by side unit which has no room in it. Plus, the cash amount was about 300 or $400 less after the fact. HMS gave us $1,055 and the refrigerator they approved that was recommended to us was $1,400. Still, Adam's Appliances was very nice and I'm grateful that we had HMS as an option.

Submitting a claim to HMS was a really smooth process. Within the next 24 hours, their contractor was at my place. The tech came and he explained the issue really well. He told us what would fix it and provided the fix. He was very knowledgeable and wasn't even at our place for an hour.

The service of HMS has been good. I have had to call twice and it was quick. Submitting the claim was okay, and the contractors were perfect.

I have HMS on my home in Texas and my lake home in Indiana. I had one claim in seven years on my Indiana Home and I thought to myself to get one for my home in Texas. All of a sudden, I had air conditioning problems, a pool filter problem, a garage door problem, and a garage opener problem. Like clockwork, HMS came in, fixed those, and did a fantastic job. It’s peace of mind that if something does go wrong, it’s not gonna cost me an arm and a leg.

Recently, I submitted a claim about my central air to HMS. Everything went fine. The problem was taken care of. Everything else was good.

It is a little rough to submit claims with TotalProtect, but other times it’s more so that I call and tell them my situation. They walk you through who they will call and give you the information as far as who the technician that’s gonna come out and service whatever you need to be done. Recently, I had a claim for my dryer. I also ran into an issue with my microwave and my electrical panel. The technicians who came out had been pretty decent so far. They were very skillful and good at interacting with people. Everything seems to be good right now.

Going on 2 weeks without a central air unit replacement. I have been calling Cinch in order to get any answers or updates (every day or every other day). Even when I do so, each person I talk with gives me a different answer. One day I'm told that our unit will be delivered today, 2 business days later I get the same answer. This is the first major repair/replacement in 3 years since we've had HMS, Cinch, whoever they are now. Thank goodness our year with Cinch will be up in two months as we will not be renewing for the 4th year.

I've been with TotalProtect since they were Residential Maryland Home Warranty and I just stuck with them. Normally, if something doesn't work the way it should, I call them up and they get somebody out here and fix it. I like that when I call them up, they get ahold of somebody to come out really quickly and that the price is reasonable. I also like that they send out decent people.

The contractors HMS has sent out have been pretty good and submitting claims has been easy. HMS has always answered us in a timely manner and has gotten back to us. We didn’t need to look elsewhere.

The warranty on my house expired, so I was trying to have something in place should anything happen. I have had the protection plan for a few years now and it switched to Cinch. Submitting a claim was great. I log on, submit everything, and it gets taken care of from there. Their website is user-friendly. I'm told to expect the contractors within 24 hours, but, it usually has been less for me in my experience. Their contractors were very professional, and everything went great. I'm very satisfied.

The people had the warranty when I bought the house about six years ago and I extended it for six months. Then, I continued to keep HMS. I had a claim with my air condition and my refrigerator. The contractor repaired my refrigerator the second time but the first time, the guy tried to fix it but he came back a few times and said that it needed to be replaced. There was no sense for them to keep coming back. I called HMS and they didn't wanna replace it so I had to buy another one myself. But the workers were nice and I had no problem with them. That was the only bad experience I have with HMS and I was very disappointed. I should have canceled and I might cancel when my renewal time come up.

To protect the stuff that I have, I decided to get a warranty. Things break down and sometimes you don’t have the money to really spend the money to get it fixed. My wife and I thought it would be good that we have a little protection in case something happened and it happened like two months ago. Filing my claim was easy online. The contractor came fast. I called the next day and the day after that, they came out and fixed my air conditioning. They were very professional, helpful, and speedy. Now, I have air conditioning. It has been getting to 110 and it’s comfortable in my house. I’m happy with it.

My washer completely broke down and HMS Home Warranty had somebody out to look at it. It was older and he said that the repairs would cost more than the washer was worth. They gave me the option of them replacing it for me or they would send me a check and I could do it myself. I asked them to do that and I was able to get it replaced within a few days. Whoever I talked to with customer service was really helpful and she said it was already in the mail. I got it within four days so that was nice. The service has been better recently. A few years ago, it was rough. One thing I didn't like was the authorization line because it was hard to get somebody on the phone to give an authorization number to find an end provider and I have been having some issues with my air conditioner. I had to go almost a week without an air conditioner.

It has been about three years, and I have found TotalProtect to be excellent. When the claim is submitted, they act on it right away, but if someone is coming out for a particular item, they should make sure that the contractor really knows what they’re doing. I have had a problem twice when I called them with the air conditioner. Last year, instead of the person being an air conditioner man, he was more of an electrician. The man that came out here didn’t put all the parts back together in the air conditioner, and they began to make a lot of noise. I had to call a friend over and he's an air conditioner man. If my friend hadn’t come over to look at it, it would’ve caused a lot more damage than it was necessary the first time the man came out.

I've had TotalProtect for over 10 years and the reason I’ve kept them was, at first, when they were TotalProtect, they were kind and courteous. They listened, and they were fair. If you told them something, they would look into it, and they would get back to you and you would come to an agreement. There were a couple of problems, but we just ironed them out. Now, when this new company took over, I don’t find them as well as when I was under TotalProtect, but I’ve chosen to stay with them rather than to change and start over with another company. I had a serious problem when my dishwasher went out and they had Advance Plumbing come here and look at it. The man said it would be more to fix it and then he couldn't find the part.

I've had this warranty company for at least ten years and they’ve been very helpful when I had a major appliance or thing break down here. They’ve saved me a lot of money with coming out to fix it. I'm responsible for the deductible, and then everything else is covered as long as I'm paying my monthly premium. The claims process is easy as well. Go online and put in what appliance needs to be serviced, then they connect you with a local business that can come out and service it. The main two things I've had their help with have been air conditioning and plumbing issues, like with the toilet, and overall, I’ve been very pleased with the contractors.

I don't make a lot of money so I wanted a warranty in case something went out. However my experience in filing a claim was not very pleasant. HMS never had anybody in town that does the work for them, and it takes forever to get somebody to do it. And then, one time, I had an emergency with my furnace. They told me, “Okay, use whoever you need to because we can't find somebody for you.” And then I used that company to do my furnace on January 1st and they fixed it that day. HMS wouldn't pay $300 of it and said they overcharged. It really upset me.

When something was wrong with the toilet, HMS came out and fixed it really quickly. The guys in D.R. Sevacko are great. We have had issues with the plumbing in this house since we first bought it and we’ve had them come out several times for different issues. We also had a recurring issue that they finally fixed. I’ve always been impressed with HMS. I’ve called them if anything has gone wrong and they’ve had somebody here the next day. It has only ever been 75 bucks. Plus, the people that come out tend to go above and beyond what they have to do. I've found the claim process a bit hard to do because I wasn’t sure how to do it at first. But now, it’s really easy. Before I was looking for some kind of code but all you need is your zip code. They pull up your house number and zip code and boom.

I recently had a claim about three weeks ago for some plumbing in my bathroom and submitting the claim was pretty easy. The contractor came out the same day. So far, everything seems to be fine.

The contractors of Sears have been good. We had our washer serviced. We had our oven serviced twice. The first time, the oven was serviced. The second time, they came back. The second time it was for the same reason, but the repair was not as extensive as it was the second time. I really love that the woman that came to repair my washer.

I found out about Cinch through my mortgage company, Residential MD. I had this warranty for about 20 years. What made me get it was the age of my home. It's 63 years old. At the time, I was also with BGE and I was paying for my microwave and separately for other things. When I found that Cinch was an all-inclusive package, I was like, “That’s what I’ll go with.” To submit a claim, all I do is just dial the 800 number and let them know what the problem is. After that, they give me the number of the person who’s gonna contact me. I’m pleased with the services that are provided by the contracting company. Quality of work has been very good. I have peace of mind with Cinch. I’ve already turned them on to family members. I tell them it’s like health insurance for your home.

Submitting claims with HMS has been really easy, especially once I figured out how to do it online. I wouldn't have to talk to anyone. Most contractors have been pretty good. There were a few where I would call HMS back and say, "The contractor doesn't have reputable reviews and they don't seem legit. The address it gives is someone's back yard. I don't wanna use this person.”

Initially, submitting claims with Cinch Home Services was absolutely no problem. It was smooth. I got online and did it there. It was really easy. Then I would get a return phone call within 24 hours, When I had two things go out in one weekend, I did them at the same time. One company didn't do the GE, which was why I ended up with two different providers.

I've had HMS for a number of years. I rented a place and the landlord has it and it was really good. And then, when we bought this house here back in April of 2018, I got it for free. I didn’t have any claims last year at all, but this year, our faucet was leaking and they replaced it. The contractor they sent was beyond wonderful. They got it done really quickly. I was a contractor, and I would recommend them to anybody. I'm glad I have HMS because things happen.

It’s a good idea to have a warranty and when someone recommended Cinch to us, we went with the recommendation from a friend. All in all, it’s good. Submitting a claim has been simple and I haven’t had a problem thus far. The last couple of contractors have been decent. The guy from Sears was professional too. He did what he came to do, which was to service the air conditioning and then he got on. The air conditioning is doing fine now.

I got a letter from my mortgage company telling me about this warranty and I called the number. Considering the age of our house, how long we’ve lived here, and how lucky we had been with no major appliance problems, we decided to get it. The price was relatively reasonable too. When I got the service, I asked the guy that I talked to a couple of questions point blank. We live in the South. It gets hot and humid, and it starts early and goes long. I asked what would happen if I walked in and my house was 95 degrees and he said they would have somebody here within two hours.

HMS was fairly inclusive and the low monthly cost is inexpensive, which made us choose them. We would submit the claim online and they would dispatch a technician if one was needed. We had our air conditioning replaced last summer and they were excellent to deal with. So, they were great. We're out in the country and we went with a septic system, which is a costly item to maintain and to replace. So, I'd like to see HMS cover that but I understand that it’s kind of a big-ticket item. We’re fine with everything else.

When I submitted a claim to Cinch, it was very quick. They were very precise and on top of everything. I've owned my home quite a while and I've had a couple of things go out which I've had to replace. Having something to help with that is a good idea. All of the services provided by Cinch have been good so far.

I had American Home Shield and I tried TotalProtect to see who I can get the best service from. So far, I noticed that TotalProtect's service call fee cost more and I’m not sure if I'm going to stay with them. But when I had a tech come out, he was great and very professional. He was also prompt and he got the job done in record time because I had to go back to work.

It took awhile for me to convince the contractor that this was a legitimate claim, and that they would be paid. In New Mexico, not too many companies know about home warranty services and I had to do a lot of searching. I wish more people were aware of home warranty services. HMS Home Warranty did their part and they finally told me that they couldn’t seem to find anyone and that I should talk directly to the company. The home warranty suggested I call out of town, so I did and I talked to the first company I called. I explained to them how it worked and what it was and what I needed. They said they would take a chance and that HMS would be liable. I told them this is a legitimate company and they would get paid, which they were. They were very nice, prompt, thorough and neat. They were great. The second time I called, there were no problems and HMS was prompt about their payment too.

I usually go online to submit a claim and if I have some problems, I call. Generally, I’ve had positive interactions with the claims reps. Since I’ve had this service, somebody would show up within two days. I have good words for all the contractor that I have had except for one but it was not so much the technician that came but the person that was on the phone. She was not kind to me. It was about one particular claim about two years ago for my dryer. I contacted three people. The first person came and claimed there was nothing wrong with the dryer. But my dryer was still giving me trouble. So, I called them back and that probably aggravated the person that I was talking to on the phone. Because when you have a service, you should have 30 days and I should contact directly the person who provided the service. But this person didn't appreciate me calling back.

The contractor was very polite. He came, replaced the thing, and left. You find out the hard way that things really have to be broken to be replaced. If it’s broken but it can be fixed, then that’s totally out of your hide. I didn’t know that at first. TotalProtect has gone from $25 to 50 to 75 to a 100. It’s 125 now and it has been going up rather rapidly every time I get a notice from them. It can get too high and it doesn’t pay for itself after that. Other than that, having a home warranty is the best idea in the world. It’s gonna save you a bundle.

Cinch has been great and they've been doing super. They’ve done well because every time we've had something go wrong, they've taken care of it, and they did as soon as they possibly could.

My Maytag washer began to leak in April. Cinch Home Warranty sent their approved technician. Problem wasn't fixed, wrong part sent. Still no part and it’s June! Dryer broke June 1st. They assign same technician who is not returning my calls about my washer being fixed or my new claim to fix my dryer. 3 days.. Voicemails left by myself and the representative I spoke to on the phone with Cinch. There is nothing "Cinch" about this home warranty! It's a hassle with no results. If you like paying $56.99 a month for a service that leaves you without a washer or dryer for months then this is the company for you. I am sick of calling with no results! This company is a joke and I don't plan on keeping them much longer at this rate.

I received something in the mail several years ago, so I decided to pursue a home protection plan. I had been in my home for 15 years at the time and in the past, I used to have extended warranty protection services when I used to buy my appliances through Sears, and I’d extend the plans through them. I found that Cinch covered more and at a reasonable price. When submitting a claim, I call and provide the rep with the information, or I use the automated service. The service from the claims rep has always been very good. If I have a question after the claim has been submitted, I contact the reps and they provide updates as to what’s going on and what the status is of the parts ordered or whatever the situation may be.

We've used Cinch six or seven times over the years and occasionally they're a little slow. We've had to call people a time or two. Still, submitting claims to Cinch is easier now. I can do that online. Most of the contractors they send are okay. Overall, we've had a great experience with them. We used them not too long ago for some plumbing and that claim went like clockwork.

I've been very, very happy with HMS. Submitting claims has been extremely easy, whether it's contacting via phone or online. It's easy and everything has been good.

Between contacting HMS Home Warranty and locating a contractor in the network, and then getting here, it took a week. HMS can improve on some of the connections and follow-up but submitting a claim was very good.

A friend of mine has TotalProtect. I'm tired of having to fix the stuff myself anymore so I decided we would get this program and let somebody else worry about it. I'm too old to be working on this stuff. Our recent claim with TotalProtect was perfect. I called them and they set it up. Everything went fine and the contractors got it fixed in a short amount of time. It was totally no problem waiting for parts to show up as well. I haven't seen them since.

Submitting claims to Cinch has been easy. I just call them and so far, they have been fine until the virus was going on. When that went on, they can't get parts to fix my issues. During my recent claim, it took four weeks for them to get my issue corrected. Still, my other claims with them were perfect.

Things have been okay with HMS Home Warranty. I've been satisfied with them. During my recent claim, I got a tech out from Murray's Plumbing within 24 hours. Murray's has come out before and I like tech they sent for my claim.

I like that Sears is everywhere I went being a former military man. Then, I also got good responses. I also always felt that if I need to call them back, I can call back without any hassle. It’s just that I got too many Sears things, and it seems to get confusing when I call. Because I’ve got services on my air condition, on other appliances and on my furnace as well. If I want to call for a service on my air condition, I call their basic number. But the only one I really had problems with, was the appliances one. It's another transfer. Sometimes too, the calls are taken not necessarily in the United States and there's too much time on the phone too.

Submitting claims with TotalProtect has been easy. I could go online but I usually like just talking to a person so I could make sure that everything is covered. You just call them and they’ll give you the number of the person who is gonna reach out to you. That person usually calls you and gives you a claim number. The person fixing your product get approval, you pay your deductible and you're good.

I'm about to changes services because I'm not really pleased with HMS Home Warranty. When you call, you never can get an actual person. It's always like a robocall. You have to go through a series of prompts and you have to put in so much information. When I call, it's usually an emergency and it takes between 30 to 45 minutes to speak with a person about the issue. When they do come on the line, they'll put you on hold for 15 minutes, and then they'll come back and say that they have to send you to another area. The customer service is not good. It's aggravating.

Submitting claims to Cinch has been easy. I submitted one for my garbage disposal and after their contractor did the work, it is working now.

I just purchased my home in April of 2020 and I decided to buy a HMS Home Warranty. I am regretting that decision. My air conditioning stopped working on Saturday. My wife called and filed a claim. She contacted the service provider that was assigned and they said they would get back in touch with her to schedule the service. They did not call. My wife called again and they texted her saying they would call her back. No return call or text after that. She continued to text and they said they would schedule service on Tuesday then they stopped all communication. No return calls or E-mails. Here it is day number four and no service scheduled. The temperature is going to be in the 90's tomorrow and I have two young kids stuck in the heat.

We haven't been in the house for very long and it’s very reassuring to me to have TotalProtect. We’ve had it for about 11 years and have only had to use it once. My dryer was missing the thermostat and it needed to be replaced. I just called the number and spoke with a lady. She called me back and told me when somebody would be here. It was just as smooth as it could be. I understand Sears came out. The man who came was in his 40s. He was fantastic and we were very pleased.

My first claim with HMS for the air conditioning wasn’t good. It was dead summer and they were very slow in the handling of the process. The contractor got right on it and then, they realized they didn’t have the part. They went to find the part and that took another week. It was just me calling the company asking if they got the part and if they would be able to fix it that day. I asked them to give me a timeline. But the second company came in and the technician got right to it and fixed the issue. So, he was good. I’ve been with HMS for five years and this year and last year, it stayed the same. But in the previous years, it went up as well as the deductible.

Sometimes, they're very good. Sometimes, they're very bad. My most recent claim was when my air conditioner stopped working and it turned out that one of the compressors needed a new engine. The technician was able to repair it that same day and he was wonderful.

I like the convenience of TotalProtect and the fact that I know that it’s there. Recently, our refrigerator wasn't properly working and our dryer door wasn't properly closing. The contractors came out on the day they said they were coming and they took care of it. Everything's fine. So far, so good.

We had an ice maker that wouldn’t make ice. Ice maker was replaced. Made ice for one day then no ice again for several days. Repair man came. Said refrigerator had to be replaced. HMS would not agree. Sent another tech. They called in afternoon to cancel after I took off work. Then sent Sears to fix. He came and order a bunch of other parts and missed entire day of work again for 10 mins. Tech showed up and began yelling at me as to why the previous tech ordered so many parts? Then questioned me about what was the internal temperature of my freezer? Then said he didn’t order the correct parts so another day of leave wasted for 1 hour visit. Then next scheduled appt was cancelled in afternoon after missing work again.

HMS Home Warranty has two options when submitting claims. We can either do it on our mobile app, or we can go online and just enter what was going on, if it was an HVAC issue or what have you. And so far, we’ve had mainly HVAC issues in our home. Once we enter our concern, we’re provided with a phone number and contact information for a contractor. And it’s our responsibility to contact them and set an appointment. I’ve only had to use it two times.