Cinch Home Services Reviews

My home warranty is great. It's easy making a claim to them and their technicians have been good. I had my refrigerator worked on last Monday and the technicians did a good job. But the problem came back so they are probably coming out again for a follow-up this coming Wednesday.

My experience with SystemsProtect was all right and my claim was handled well. But I had one contractor where the quality of service was terrible. The guy came out twice, was rude, and he didn't fix the issue. He put too much Freon in my central air. All he had to do was take it out once I had somebody else. In the end, I had to pay double in order to get the problem fixed. I had to keep calling too. Other than that, I would recommend SystemsProtect.

We've been with them a long time and so far, so good. I had a little trouble getting hold of them at first, but now I have their best number and it's on my phone. All of the contractors that we've had were good until we had two different contractors on the HVAC unit that we needed the heat pump. The first ones were terrible. They really did a bad job. This wasn't like TotalProtect to do this because they normally send really good people out, so I had to call TotalProtect back. They were able to get that second company, Owens and they were fantastic. TotalProtect has always done a good job.

They have good-quality contractors call me for the problem that I'm having. The ones I've had out were okay.

The heater coil burnt up and it took a couple of months to get it fixed. TotalProtect had to make the coils because they couldn't find them. It was right at the first of winter, so we didn’t freeze to death but everything is working fine now. My air conditioner went out once. It was a minor issue but they came and fixed it. I had a water leak twice and they came out and fixed it too. I had one repair that wasn't covered. It probably should have been but it was during a time when they didn't have a provider and they let me get my own. They said that was probably the problem when they installed it but that was questionable. That's okay and I paid it.

I've recommended it to a relative that is looking into doing something similar. It’s worked out so far. But there are times when our evening is spent on the phone talking to folks to get things moving. It was only through them that we've had a dishwasher that had been looked at six times and same issue. They just couldn't get it fixed. Then we were at times without a dishwasher for almost a month.

The repair guy initially repaired the washing machine and it wasn't repaired enough. When the other person came out, I was told Cinch couldn't get the part and that I would hear something within a day or so from somebody to give me a buyout. I submitted this claim back in December and it's the end of January, and I'm still with a washing machine that when it operates, it sounds like a jet plane taking off. You can't hear the TV and the phone ring. And that's not right. When these repairmen tell you somebody will be contacting you within two or three days, then that's what should happen.

We had been thinking about getting a home warranty and we got Sears through a mail out that the Elks Club sponsored. And so, we've been with them for several years. When my heating and air conditioning unit went out, everything went well with the claims rep. The service people were good and it was a very nice experience. The only problem was, it took a long time for the heater to get here. They came out four times on the old unit and tried to get it working. Then, they found out that it was shooting fire and it was burning the wires. It wouldn't ignite so they condemned it. It was three weeks before we had a heater because they turned it off. We didn't have a heater at all. But it has been working great since the repair.

The plumbing company was great. They came out and did everything. It's working perfect. And electrical, same thing. There was something wrong with the panel and some switches. It was just electrical issues, and they got resolved and everything's good. I recommend those companies. Except that I got a letter saying that Cinch is going to cancel the warranty. That’s weird. Other than that, everything’s perfect.

Every time I have had any kind of plumbing issue, I report it. I usually get a call the same day, if not, the very first thing the next morning, and they're out here within the next day to get it fixed. I've been very happy with that. However, I'm not happy on my refrigerator claim. I needed a door and the hinges for it. The hinges came within two weeks. The door itself has never come. My refrigerator is supposed to make ice and water on that side and it isn't because that door needs to be replaced. It also doesn't seal properly like it should. If the grandkids are over and they get ice cream and they don't make sure that they close it correctly, it's ruining my food on that side in the freezer.

I had Long & Foster Warranty. I had them for nine years. All of a sudden, I heard Cinch and Long & Foster was going to collaborate, so I said, “Okay.” And with Cinch, things are a lot quicker. I like the way they do business. Very professional, and I thank them for being concerned. The serviceman that came here was so polite and concerned about the problem that we had, so I was very much satisfied. He was such a gentleman.

When Sears was doing the claims, it was a lot smoother. But maybe Cinch was getting its act together. In the summer, I had some issues with pool stuff and that took a lot of time. And recently, I had a problem with my house heater. I got a guy and it didn’t work. He called Cinch and I called them back, and they took care of it. Everything seemed flawless. So, the last time I used Cinch, I had no issues whatsoever. The contractor, Colby Plumbing, did a good job. My premium is a little higher with Cinch and I realized that the other day, and I'll give them a call. But other than that, it has worked out fine.

The claim for my dishwasher was completed about two weeks ago. I put the claim in the early part of the day and had a claim then by the end of the day. It was quick. The first initial appointment didn't go too well because the technician took it apart and something might've gotten detached completely. There were a lot of inconsistencies after he left. But when he came back for the second visit, he built up everything and put everything back where it needed to be. So, it is fixed. He was great. But right now, I'm having problems with my garage and I need to put in a claim to have it restored.

My experience with Cinch has been inconsistent. I have had some wonderful experiences. I had one recently where I placed a claim and that very afternoon, I got a call, an appointment and it was taken care of that same day. I had one for an investment property of my own where the response time was good to get out there. But then a week later, I still hadn't gotten a decision. I had to initiate the call back to find out what was going on. Ultimately, it was okay. It would cost 1,200 to fix the freezer and they opted to replace the refrigerator for 950 or whatever the cost is to the company. But, there had been no communication about that to me. There were no regular updates to let me know, “We're escalating it. We need to get approval for this. We're getting a second estimate.”

We had problems with our heating unit and everything was explained. We had all our major appliances replaced. But at this time, we need to keep the extra money so we've just cancelled.

In the past, I've had good experiences. I've had some people come out and did a great job. But right now, it’s not going great. Cinch Home Services charges me every month. Someone does come out, but it’s a hit or miss. Cinch sent someone out once, and the repair wasn't done. I had to call them back. They sent the person back out again. And then, he said, “Oh, it's not that. It's something else.” He had to order a part. That was months ago. I haven't heard anything from anyone.

We've had Long and Foster insurance since March 2018. We haven't called that often, and we've only had three service calls, but we've had a good experience with them. I haven't had a time that I've opened up a warranty with them and I had to wait. For instance, we had a problem with our faucet on Thanksgiving, and the people that Long and Foster sent came the next day. We had a leaky toilet as well, and the guys that they sent were the same guys. He resealed the toilet. We also had a toilet that was backed up and water kept coming out of it because something was stuck in it. The guy came and took care of that in a few minutes.

I had just moved into the house and I didn't have a lot of money. It was the cost that got me started. When I first got with Cinch Home Services, my deductible was $50. Now it's $125. It’s like, “Well, dang.” Over the years it has become more expensive. Like, “Wait a minute, why are you raising the deductible? I haven't even filed the claim.” But that's the only complaint I have, is they keep raising my deductible. It has been the same $125 the past few years. But $125 is a lot when I don’t have much. But I recently had somebody come out to do my garage. I asked him, “How much would it have cost if I did not have a deductible?” And it was a lot more than what I was paying.

It was very easy to submit a claim and the technicians were great and very knowledgeable. They did a good job. If they keep doing that every time I have a breakdown, that'll be great. The whole experience with Cinch had been very good and very professional.

The claims process could be a little easier in being able to reach someone, but other than that, they came out to my house and repaired two things before. Recently, they fixed the AC unit where it’s a blower motor replacement and it's been good ever since then. The work was done professionally and the techs had their mask on. They were neat, clean and courteous too.

I had Long and Foster and when they switched over to Cinch, it has gotten better in terms of getting a service company out when there's an issue. Once they get going, they are usually pretty quick. The only issue I had most recently was with our refrigerator. I went on the Cinch website and I submitted the claim. I made the deductible payment. They assigned Sears Home Services as the service provider and Sears came out. Later that afternoon, I called to check on the status of the claim and Cinch had no record of any claim in the system whatsoever and kind of insinuated that I went directly to Sears versus going through Cinch. That was really was frustrating because I didn't and I had a receipt from Cinch that I paid my deductible.

I've been a member of Pentagon Federal Credit Union for 45 years. They said, “We've got a program that all of our members might be interested in.” This has been 10 plus years ago. We had it at our other house in Myrtle Beach and it was the same group. But the contract information changed when we came here as far as who we called. But it was under TotalProtect all through the relationship with Pentagon Federal Credit Union.

TotalProtect has been good. I had some plumbing problems with my sink and then I had the dishwasher fiasco. There was another incident where I had water coming from outside into the house. I called, and they sent a plumber when that was not a part of the problem. I was also told that TotalProtect does fireplaces and then I found out that they don't. The money was taken, but it was given back without knowledge. I had to go through supervision to find out what really took place and that was a nightmare. The person that said that the fireplace was covered was supposed to go to somebody else to verify that that could take place. There's some knowledge about these policies TotalProtect has that the end takers are not aware of.

This company is through my Sears Home Warranty. This rating is due to this company not repairing/replacing my non-working refrigerator. The technician who came to my house said my refrigerator was not be serviceable and left. I cannot even cancel this home warranty unless I pay $106. Very dissatisfied.

I called Cinch yesterday to transfer because we're moving to a new house. They did that for me and saved me money. The rep I worked with was very nice and very helpful. Everybody at Cinch has been very responsive and their service has been great. I've had a washing machine replaced and a dishwasher fixed. They've come out for HVAC units and adjusted them for me. All of the techs have been great as well. Everybody that they recommended has been wonderful.

I recently put in a claim for my dryer. The timer was off on it where it was working, but it wouldn't shut off. I submitted my claim in May and they got it resolved in November. So I wasn't really happy about that. The dryer was old and the piece needed to fix it was on backorder because they couldn't locate one. Then, I started calling them about it in about three months and I continued calling for six months. They always said they'd refer me to the supervisor but I never got referred. I never had a call from anybody either.

We've been very pleased with Cinch and we've had success with them. We've had someone come out a couple of times to look at our washing machine and dryer. Three years back, we had some issues with our air conditioners. The tech I had was very professional. He took into consideration that we had someone needing help in the house. He was able to fix one of our air conditioners and it has been running since. He was also able to get fast processing of the paperwork to get a replacement air conditioner. The only issue is that when I talked to Cinch about the air conditioning guy, I can't get back to the same company.

I kept hearing something every couple of seconds when the furnace would start. A service guy came out once already and he was very good. There was something in the manufacturing part of the furnace that he needed to tighten up. We thought it took care of the problem but I was still hearing it. I had to have a new service put in. I need to get ahold of the guy and have him come back out and check the furnace again. That aside, everything is fine. The home warranty saved me money with the furnace.

It's very easy to do a claim. People answer the call immediately and they make it very easy to do it. You can contact Cinch or go online. I like to contact them, and they take all the appropriate information, your name and number. And what I like about them is the follow-up. They would always call me, “Okay. How's things going? Have you heard from the guys doing the work?” Even after it finished. “Okay. Did you have any issues? Were they there on time?” They were very thorough. I know this company just took this over within a year or so. So, this company is better than the one before.

I'm very pleased with Cinch. They finally got everything changed out that I needed to be done at a timely manner. Some things took a little longer than others, but I have no complaints. The longest thing was my furnace. I was having problems with it every year and I finally got it replaced last year. Me being a single parent and there's no man in the house, the home warranty is very helpful when those expensive appliances break down. When my furnace went out, I compared prices. If I didn't have my home warranty, I would have been out a couple of thousands of dollars.

My heater was not heating properly and we called TotalProtect to send someone out to take a look at that. The contractor had to come back a second time and it took a few days. It was a little longer than we would have preferred because it was cold. But the contractor was good and there were no issues. Having the additional warranty service at our fingertips to call in case certain things break down is good because it saves money.

I had an electrical claim this year with TotalProtect. In one room, half of the outlets quit working. They sent an electrician out here immediately who fixed the problem and we’ve had no problem since. The only thing with TotalProtect i9s it seems like our copay keeps going up every year. The monthly price went up too but I don’t have a problem with that. The cost for whenever was done was $50 in the beginning and now, it’s up to $125. Other than that, we’ve been very satisfied with TotalProtect because they don’t put you off. If you have a problem, they try to fix it as quickly as possible. We had another home warranty company a long time ago and we went all summer without an air conditioner. They kept waiting for a part and they ended up putting a new one in. I had to pay for part of it. That didn't sit right with me.

TotalProtect has been responsive and the techs have been very good.

The igniter went out on my gas range right before Thanksgiving and Cinch had a man come out on his day off and fix it. He was very personable. He knew what he was doing and didn't waste any time. I was impressed. Cinch Home Services has handled every problem that comes up. The claims submission has been very easy, now that they do everything online. I've used them probably five times since I started the policy 10 years ago and they've responded every time, and I've been perfectly satisfied.

The claims process was usually easy because I'd just call in. But this time, I went in, and it sent me a link to fill out my claim for my refrigerator. There's a drop-down that says Whirlpool when you hit on “appliances” and it's spelled wrong. Then it wouldn't let me submit it and get a case number. I did it 10 times. I ended up calling in and pushing buttons ‘til I got through to an agent. After that, it was as smooth as could be. Everybody I've had come out had quality work. When I call in to them, I recommend the AC guy I've been using. He's awesome. They would just then set it up like that.

Most part of our experience with Cinch has been good, except for this past month. I had a little bit problem. The services were slow. Also with the recent claim that I had, I couldn't get in touch with the company they assigned. Their mailbox was full. But, in general, I'm satisfied. I like the peace of mind that I know that when I call, somebody will come and take care of it.

Cinch has changed names so much and I would prefer them to send me something that says, “This is what my home warranty now is. And this is the way to get in touch with us.” I don't want a number that I have to write down and try to figure out where I'm keeping it. I'm legally blind. If I have something they sent me, I can file it and put it away to where I know where it's at. I've had them a year and a half and it's never been easy to find out how to call them or how to get in touch with them after the first three months. They give an excellent service but to try to get in touch with them is a pain.

I’ve had my home warranty for years. I did a claim with them online when some switch in the refrigerator was bad. The claim process was fairly easy and the service tech who came did fine. So far, there’s been no problem since his repair.

The contractor made an appointment but they canceled it. So, I had to make another appointment. In the second week, they gave me another appointment. A technician did come and look at the washing machine and he said that it needed a part. It has been almost three weeks and the technician has not come and repair the washing machine and my clothes are piling up.

I had forgotten about my home warranty and had someone come in who said that the heater had to be completely replaced. But when I thought about the home warranty with Cinch, I called them and they had someone come out to look at the heater. The technician replaced something in it so I didn’t have to replace the entire heater. It took him less than two minutes and it was done.

My heat pump was blowing cold air. I had Sears come out and the first person out there put a capacitor in a $5 pot, and said it was fixed. It still didn’t work. Sears sent a second person out. They came back and denied the claim. They said that it was not a maintained unit. I had a company that I always had before Sears that came out twice a year and serviced this unit. They were out earlier in the year and they checked the Freon and everything in it. It was fine. I told Sears that I had the documentation of that and they still would not honor it.

Every time I have a problem, TotalProtect is gonna look into it, and they never call me back. The latest was when I had a fan. I called them and they said they would look into it and call me back. They never did. I called them and they said they haven't looked into it yet. I got a runaround. Then this morning, I called because I needed some work done. The rep said I got to give 125 upfront. I told him that they never did it before. He said that they didn't turn in the paperwork on time. Then I asked if he could tell me when would somebody come out and he said no. I said that I got to think about this. I have a leak under the sink and if the guy says he can't be out there till next week, that's not going to do me any good. I told him that I need my 125 back. He then said that it would take about 10 days to get it back into my account.

I'm happy with them. My experience with them has been very good. I just would like to reduce the $125 deductible. I find that to be a little high. But I like the way they're doing it now where I pay them ahead. I don't have to pay the people that come do the service. One of the major claims I had was the water heater that broke. It had to be replaced. For the air conditioning, it was a minor piece they had to put in. For the water heater, they sent Sears, which was good. However, the small company that they use, it takes forever to communicate with them. I wish it would have been sometimes quicker but it's okay.

We've been very happy with TotalProtect's services. They're always on time and we've never had to call back to follow up. It's excellent service. Even though we had our home built, we still knew the reality of appliances breaking down and the inconvenience that that will cause down the line. My husband and I have had something to break down and we think, “Oh. Well, if they can't fix it, we’ll just get a brand new one.” We have got nothing brand new because they're able to fix it, which is awesome. Also, it's been very easy to submit claims even during the pandemic and the techs are always friendly and professional.

The garage door needed oiling and it was hardly coming up. We had someone come out and lubricate it. The guy was well-educated and he knew what he was doing.

A couple of weeks ago, I put in a request to have my water heater checked. I did it on the phone and I paid my money for the visit but I never heard from anyone. This is the first time that I've had a problem with Cinch. In general, their service is wonderful and I've used them a couple of times. When my heating unit was not heating, I called and they got someone out and it was repaired. All of the people that came out were very nice. But when the second two people came out, apparently, whatever the first guy said was not what was wrong with the water heater. My hot water heater is now working so I have no problems.

I put in a claim to Cinch for the ice machine in my indoor refrigerator. I placed the service call and paid with my credit card. The technician fixed the issue right away and gave us some extra service that we didn't have available. The service was fabulous and the ice machine is working perfectly. Everything worked out like I expected it to.

I liked the combination of prices and services of Cinch. I've had them for about four years and when I call in to make a claim, it’s a fairly simple process. But sometimes, it's a little bit confusing on how the choice is made on who provides the service for whatever claim I'm calling in. You don't get a definite provider from the recording when the appointment is made initially. So, you have to wait on the provider to get to you, then try and make your appointment from there.

Cinch Home Services has been great. The claims process is very easy and the quality of their technicians has been great. Having a protection plan has really helped out a lot with different things that have occurred.

We’ve had TotalProtect off and on for five years now. We were with another organization and they wouldn’t accept a lot of claims that they initially said they would when we signed up. That pushed our decision to go with TotalProtect and they seem to be an economical choice, but they need to be more transparent with costs. When they receive the cost from their vendor that they assigned a claim to, sometimes there's disparity between the vendor’s costs and TotalProtect’s costs. Those costs need to be laid out in black and white so they're more understandable once the claim is accepted. Other than that, it’s very simple to submit service requests. Online is quicker.

I used to have Cinch years ago and I can't even remember why I stopped. But now I have them again and the security it gives me is amazing. It's one phone call to submit a claim. However, the young man that came for our refrigerator was terrible. The refrigerator is a brand new Samsung and they are now renowned to fall apart. In fact, my first service person away from Sears quit working on Samsung for that reason. He said, "I give up. I can't even do it anymore." Which is a shame because I was still under warranty to him. And then I said, "Okay, my gosh, that does it. I'm going back with Sears." That's why I did it. The Sears people that came out, Freeman Heating, was outrageously fabulous. The young man was on target. He knew how to fix it, and he fixed it. I was so happy to be back with Cinch. When I can count on a situation like Sears to help me, it means a lot. It means a lot more to me than many other people.

The first time I submitted a claim to Sears, I had somebody come out the next day. From that point on, it was weeks between each time somebody came to repair the same initial problem. Things didn't go well. When I had to go online to book a session, I couldn't explain what I needed to explain because the online material didn't give me the opportunity to detail what was going on. I didn't like that part of it. The contractors and the work they did were fine but the telephone support was horrible. The rep told me to call one number and I did. I was told I shouldn't be calling this number and to call this other one. I then called another one. Some other times, I got disconnected and people didn't call me back. I was left hanging not knowing what was going on. This was for the refrigerator and it's something that you need.

I had service done on my dryer and the tech fixed it. I felt good about the claims process, which I did over the phone. The rep was very good. I was very satisfied with TotalProtect. It has been very beneficial to me and I have no problem.

I had a bad experience with one of my claims. The central air and the heat were working fine. I tested it beforehand 'cause I was testing it before it's time to come on for the heat. I just wanted to find out why it wasn't blowing enough cold air. The guy unhooked something, so the heat wouldn't come on. What they did was they set it up for the next call. I had to call the company to come out and service the heater, which I had to pay another $100. I told my nephew to video it when the guy comes back out there, so he can't mess it up again. I wanted some proof. The only proof was the next guy said it right out of his mouth, “Somebody disconnected it," but he's not going to talk against his own company. Who's gonna disconnect it? They're the only one that knew about heating.

I bought my home in 2009. I've been with Cinch that long. We didn’t have a warranty for about a year. Lucille was nasty to me. She said, “Well, you're gonna pay that $75. You won’t get any service till you pay the $75.” I was confused. “What are you talking about? When they come out, we usually don't pay anything.” And she tried to cancel my warranty. We have called back and my sister was patient. She talked to somebody who said that they have it that I will cancel my warranty. But I told her I never cancelled it. So, she deliberately tried to go behind my back to cancel it. It was a big mix-up. But I paid the $75, then the contractor came out. Other than that, I've been happy. Recently, my nephew was washing clothes. The washing machine still had water in it but he couldn't get it to open and for the water to drain. It was some code. But Sears fixed it. The tech fixed it first shot.

TotalProtect hasn't been the greatest. The technicians are good, but dealing with trying to get them to come is the issue. When I call, some of the things they were saying was not covered and when I looked at my policy, it should have been covered. It then takes them a week to get somebody out here to look at my appliance or whatever that needs to be fixed. The process is ridiculous. They need to work on doing things in a timely manner. If the claim is for a refrigerator, food is going bad. If they can't get to me in a week, what the heck am I supposed to do. It's a matter of time management.

The company that Cinch sent took care of the problem. It had something to do with the pump of the machine, which they ordered and was replaced. The techs were good, courteous and professional. However, it took two weeks for the part to come in and nobody would get back to me as decided until I called. They said I had to do it with Sears. Then finally, the part arrived, and then they came and they put it.

It has been good submitting a claim to Cinch. We make the phone call and they identify a provider. If they don't, they go through the processes to give us permission to identify a provider and when we submit the information, it is seamless. It’s a great process. For instance, I submitted a photocopy of a document and it wasn't clear. They got back in touch with us immediately to let us know that they could not read the document and we needed to resubmit. Whenever I talked to any of the service representatives on the phone, they were very knowledgeable and able to help with everything that went on. The contractors were excellent and we had no problems at all. It's been an incredible experience with Cinch. They understood what the challenges were and they were there to solve the problem. They were there to make sure that we were happy customers and I am very pleased with the service from beginning till the end.

I've had trouble getting a person on the phone because TotalProtect wanted to take my co-pay before I could even talk to a person. I don't like that because I have to find out if what I'm calling about is covered first. I have an open claim now for my refrigerator. The technician was okay. He was just having trouble finding a part. If he doesn't find it, I'm very interested in what the next step is going to be with my warranty.

They have a simple process. It's easy to use and convenient. It's also some peace of mind when you have that. I had one claim and it worked fine with no problems. It was during COVID and the tech was very professional. He had his mask on and told me what he was going to do. When he was done, he told me he was done.

Buyer beware!!! We have made payments to this company for 7.5 years., never late. Our garage door opener broke, I went to Cinch online, paid my deductible and did a service request. After 3 days of not hearing from them I called and they had no service provider to repair it even though they offer this service. Next our hot water heater broke, again paid deductible and requested service. They sent a plumber out after a week, he had to order the part which was to take a week to get here. After waiting another week we find out the part would not work. He was unable to locate another part so we were going on 3 weeks with no hot water and knew how Cinch operates so we ended up paying the deductible and paying for a hot water heater because this company was taking too long! Now we have been without a washing machine for 3 weeks and was told that they found us one but would not be in stock until the middle of February and offered us a check for $538 for a new washing machine, we will end up having to add another $250 to get a washing machine because we can’t find one under $699. This company is horrible and customer service is rude. We are seriously thinking about seeking legal advice to recoup payments and no service for weeks to a month!

TotalProtect's deductible is ridiculous. I've been with them for probably 30 years and every time I turn around, the deductible goes up again, $50, $65, $75, $100. I just did a claim for my washing machine and now I had to pay the $125 deductible. Then they sent parts over, but the parts were much too large and not anywhere near the size that belonged in there. I had to wait a week for those. I called them up and they said they were gonna look into it. The next thing I knew, I got an email that they gave an option of buying it outright instead of fixing it. I took that option. They gave me 500 and something dollars, but I already paid the 125, so what did they really give me?

Long & Foster was referred to me by my real estate agent when I bought this house and I'm happy with their service. It's simple to file a claim. I just go in my account online, file and I get a response back quick. I also get an appointment quick. On both cases, the technicians were knowledgeable with what they were doing and they were able to resolve the issue.

Long & Foster was a housewarming gift my Realtor gave me and I kept it going. They provide great service. Whenever I had to submit a claim, they were always there to help and offer their services. I call in for my claims and it's easy.

TotalProtect has been very good when I have a claim. Some other ones I did, I found out I really didn’t need a claim, but it was always good to be safe. We used to pay the deductible when the people get here. Now it was changed. We have to pay the deductibles first.

I had a problem with Cinch a year ago and I've used them three times since. With Cinch, it's simple to submit service requests. I go online, I submit it, and I talk to someone in the next day. The people Cinch has provided me were outstanding. I'm going to renew when the time comes up.

I have a contract with Sears for my appliances in the kitchen. Originally, that was for preventive care. In other words, they'd come out once a year, check the appliances, and clean out the area where I couldn’t reach them. Of all the years that I've had them, only one person wasn't capable of handling the appliance. The rest of them have been excellent. The men that had been out know their job.

It's been a while back since I started with TotalProtect Gold or Cinch Home Services. They fixed my stove, my heaters, and my air conditioning. I call them and they let me get a local guy that serviced my stuff before. They bend over backwards to help me out and they are very responsive. I have a home in Virginia that we have a different service with, which I may switch over to TotalProtect Gold here. Long story short, I call them and it's days before I hear back from them or it’s days before I get a contractor. I used TotalProtect before at another place (not the Gold) and the same thing. They didn't want to pay anything to alleviate an issue. With TotalProtect Gold, I've never had to pay anything other than the standard service fee. So far, I've been extremely pleased with them. I’ve never had a problem with any of the repair people too.

When I submitted a claim to them, I got an immediate response. They gave me the date. The techs showed up on time. They got the thing fixed and they were gone. The techs did a good job and were on top of it. I wasn't there, I didn't talk to them and for me, that's a great thing. Because there's not enough time in the day to get everything done. So, it was easy in that manner and that's how I like to do business.

This has been an absolute nightmare. Submitted claim to fix my dryer Dec 9, paid my $150. Waited 2 days for them to try to find someone to fix it. I finally called Cinch and they said someone could come the 22nd. I needed it fixed ASAP, as I have a family of 6 and am doing laundry constantly. They transferred my case to PlusOne Solutions to try to find someone sooner. They submitted my claim to Appliance Solutions, who were supposed to call me the next day. They didn’t. So I called them. They said they don’t work with Cinch or PlusOne. So I called Cinch back. They found a different repairman. The earliest they could come would be the 23rd. They came but wouldn’t look at anything until we pay their service fee (even though Cinch assured us we wouldn’t have to pay anything). After looking at it, they had to request a part to fix it. I called a week later because I hadn’t heard back. They forgot to send in the request! I called them again today-the 4th and they still won’t get the part until the 8th, hopefully. If it gets in, I can get it fixed on the 9th, exactly 1 month later. I could have paid someone $150 to fix it the next day, but it would void the warranty. Well, the warranty is trash and I’ll be cancelling it as soon as my dryer is fixed.

We purchased our house and it came with a cinch warranty. Not even a month I’m and our dryer, dishwasher, and heat goes up.

I selected very good insurance. Cinch is responding so fast when filing claims. They are helping us and things are going smoothly. We got the service master technician. He came and checked everything. He was very nice, polite, and he explained things. Yesterday, he called me that some other technician was going to call but maybe that one was dead busy, so I'm just waiting for that. So far, I'm fully satisfied with what Cinch is doing. We don't need to worry about they're going to take care of everything. They are giving all the instructions on what we need to do, when it will happen, and what will happen. We don't need to worry about hidden costs or hidden information. Everything is clear.

Cinch Home Services is a very good warranty plan. They're very prompt and they follow up. If something needs to be replaced, they replace it. They don't beat around the bush. I've had a couple of things replaced so they're pretty good. It was pretty easy to submit a claim online and they gave me the telephone number of the actual plumbing business to contact them to come out and do the work. I had the garbage disposal replaced. The guy was in and out and it didn't take long. Then they followed up with a phone call. The garbage disposal is working good since.

Four years ago, I had all three of my commodes changed out. When the guy did that, he didn't put a washer in the tank with the screw. Since he didn't do that, it developed a leak over time. The last call I made to Total Protect was for the last of the three commodes. The techs who came fixed it but they didn't clean up after themselves as well as they have in the past. There was a lot of debris left from their work. That was the only issue though and I really liked the company that was sent out. Now, my commode is no longer leaking.

I've had my policy for eight years and the claims process has been easy.

I noticed that TotalProtect has made some changes recently. They collect the service fee upfront, which isn't an issue. They also have you calling the service provider. I would get an email saying that. I don't think that's a good thing for the customer. That is something that they should do instead of me doing it to get service. I don't know if this is a norm for all companies that provide home warranty service but it was a change that I wasn't used to. I was used to making the initial phone call and everything else was taken care of. And I get updates. Other than that, it's been a good relationship. When I call, I get things done. The phone calls that I make are answered. Someone starts the claim. When the service providers show up, they're good. TotalProtect does a good job selecting the service providers. They're knowledgeable and they get the job done.

When I purchased my home, the agent offered and recommended TotalProtect. I've done claims with them both online and by calling in. It's fairly easy and I haven't had any issues on the call in. I've had positive experiences with their service companies.

Everything went fairly well with Sears. The last time, my toilet was fixed but when the techs adjusted the toilet base, it must have loosened up something on the tanks. And now, the tank is leaking, so I asked for a service to fixed it. I spoke to the gentleman and he said that they would send somebody out, but I had to go to Sears and tell them. I called Sears and they were supposed to call back. Until now, I haven’t gotten it resolved and we have a little plastic container collecting leak. They told me that it's a different issue but I told them that it's something that the techs caused and that even the plumber told me that it could have been something that they did.

We used to call in. Now we just do it online. That has been easy. We've been happy with Cinch. It's for a house that we rent out and it has been fine. I would recommend them.

When I have a claim with Cinch Home, I submit something online then somebody gives me a call, and there's a follow-up for that trying to make sure about getting the different services involved. Cinch Home Services is through Sears because I've had appliances through Sears and that was how I ended up expanding the services for the appliances I own even if they weren't originally purchased through Sears. The techs they sent out have been good, conscientious, and professional. They seem to know what they're doing, too.

Making a claim to Sears hasn't been too bad. But I was kinda unhappy with the subcontractor they used on the second to the last claim we made. There was a contractor that refused to call on the phone. They wanted to deal totally by text messaging and I don't like that. I wanna talk to somebody human that speaks English and not a machine. Another thing is Sears has been around for an awfully long time. For years and years, it was our favorite shopping point. But it seems to me like the company is on shaky grounds and it's getting close to really going.

I've had service with them for a year and a half. We've had to call them a couple of times and it has always worked out well. They were able to help me with a fridge that failed and a dishwasher. They were able to repair the dishwasher but the whole fridge had to be replaced. They gave me credit and I got my own fridge from Sears. Things happened on my timeline and I went to the store to pick one out. If you feel you are handy and you want to take care of things, maybe you don't need this warranty. But, if you're trying to make your problem a piece of noise that goes away, this is a really good service.

I've been with Total Home Protect for years and they've always taken care of me in different ways, not just on the contract. There have been times where I needed work done that was not covered under my contract. I called them up and asked them for a recommendation of a vendor who is in good standing with the company. That helped quite a bit. And the people that work for Total Home Protect have always been very willing to help.

It's easy to file a claim and it gets taken care of pretty quickly. It's just that I don't talk to anybody. I do it online. But I understand the reason behind that. Almost everything's automated anymore. The last one I had was a hot water heater that was leaking. I reported it on a Sunday and I got an email right away about the service provider I needed to call. I called on Monday morning and they scheduled an appointment the same as that afternoon. It was a fast process. I've had three or four claims and I haven't had any issues at all.

Before they were Cinch, I had my air conditioning replaced and I've had some plumbing repairs and some minor stuff. The only issue was when Cinch took over, everything is pretty much forced to be online instead of talking to a real person. I don't like that. If there is an option, I couldn’t find it and I’m a pretty tech-savvy guy. If you call, then you just do an automated request. Before, if you didn’t like who they were gonna send out, you could call and get a list of other vendors that they used. Also, I’m in a growing area, but still rural and they only had one vendor who could fix my stove. Besides that, it’s a good value. Nothing I would cancel my service over.

When we used our home warranty in the 10 years we've been with them, they followed up and they did the work. They usually don't argue with what the technician wants to do. In that sense, we're very pleased. The thing that bothers me is when we first started, the deductible was $50 then it went up to 75 then it went up to the current 125. But the monthly fee hasn't changed which is a good thing.

Cinch Home has been extremely helpful to us and I've been very pleased with the service. The techs tell me when they're coming. Usually, it's daytime between 8:00 to 5:00. I feel like I've gotten my money's worth out of my warranty.

I've been with TotalProtect for a good number of years. Submitting a claim is relatively easy. You can do it online or call them up and do it. They get the claim orders out quick, and they give you the phone number, and you can set up an appointment. They're fast. As a matter of fact, I’ve had same-day appointments. I haven't had any problem with the companies either. They've been good. The only problem I ran into is that due to COVID, getting parts has been a little more difficult, so we had to wait for parts to come in. Other than that, they took care of business as fast as parts allowed them.

Sometimes, I have trouble finding Cinch Home's website. But once I find it, submitting claims isn't hard. I'm usually given a date and a name. I've had positive experiences with their techs. They have been very good at answering my questions and making sure I know who to call if there's a problem.

I had an 11-year-old stove that had a few issues. It's $75 every time the contractor comes out, so they say if you group things, then you only pay the one-time fee. The contractor came out and looked at it, and he said it would be too much to fix it. So, they either offered me a new one or they gave me a cash settlement. I did the cash settlement because the one they picked for me was black and all my appliances were white. Everything was great. Cinch has been a great service and it's reasonably priced. I'm gonna renew it when it comes up.

We had some drywall work done. The gentleman that came out did a very good job on that. It was upstairs and on the ceiling downstairs. We still have one pending to get some tree trimming done. But we haven't had any progress done on that because tree trimmers are quite as the demand these days. We were happy with Cinch.

I was in an older house, and I had a repair person come from Sears. They said, “You know, your house would probably do well with a warranty like this.” I got Cinch and I love it. When I call, the people that I talk to are good. Getting to a person can be tricky, but when I talked to people, I've been very happy. All the appliance work has been great as well. The repair people are very knowledgeable. They care about what they're doing, and they want me to have a good outcome.

I knew that eventually, I will need a warranty, so I went with Cinch. When one of the burners was not working, it was pretty simple to submit a claim. It was a very quick phone call and that was it. The tech came over and fixed it. Everything was quick and easy.

We've had about two or three claims with Cinch a year. We've had a dishwasher claim, a refrigerator twice, and we've also had a washing machine claim. They're doing good and everything about their technicians is fine.

It was easy as pie to submit the claim online. Cinch gave me an individual that came out to work on the fridge. The guy came out, worked on it. He came out four different times, wasted Cinch's money and time, replaced almost everything in the refrigerator freezer, a 20-year-old freezer, but it still didn't work. I lost almost $700 worth of food, breast milk, and days and days without a fridge. I even had to go out and buy something out of my pocket, in my house, and put it, before Cinch finally decided to replace it. It didn't matter whether you replace it or get someone to fix it. But it was a three-week time frame.

TotalProtect has been great when we first started out and then Cinch bought them out. There was one technician that I had a problem with. My washer wouldn't wash and wouldn't pump the water out. The guy took three days to come and then he didn’t bring anything to work with. By then, the washer was full of water and it was stinking. It was the switch in the lid and it took four months for him to get that. I really didn't like him. He lives half a day away from where we are. Finally, we gave up and called the Sears repair people.

Cinch offers a warranty for all appliances in the house. Things get old and it's something to look into if all your other warranties have expired. Everything was done online and it was pretty simple. You just schedule on the website for it and tap in what you need. I've had someone come out twice and so far, the experience was good and I noticed the teamwork.

My heater was leaking. The technician who was sent out was very professional, on time, and finished at the time that he told me that he was going to. He came with all his PPEs and he cleaned up. The quality of work was really good. He did the job and he knew what he was doing.

I called Sears to come out and fix my dryer, which was acting up. I didn't do anything the first time and I just paid the bill. The second time I called them, it was with a different problem. They mentioned that they had a warranty on appliances so I took that out. It's rounded up to $50 a month to pay for it. We called about our dishwasher and they came out on that. Then I called about our water softener and they came out on that too but that was not covered so I asked if they have a full house warranty and if I could get that. I couldn't do it until this one expires but otherwise, I will get it and I'm going to probably drop Old Republic when the time comes.

The warranty company did approve a replacement, which is a decent replacement model. I am currently waiting for the new fridge, but I am sure it will get here eventually. It has been a hassle, but the warranty company did eventually fix the issue so I am revising my review to 3 stars.

I own a home and Long & Foster's deductible is excellent. Submitting a claim is quick and the companies they send out are very professional. One time I had to call in about an electrical problem and the recording said that Long & Foster was changed to Cinch. They didn't send out anything about it.

We've had a lot of trouble here with some of the claims. The most recent issue was with the washing machine. The contractor said it needed a new sensor. The sensor was put on, but the electronics were not configured and the washing machine was never configured properly. The appliance never worked properly and the sensor was not even turning on correctly. In addition, the contractor left parts in the middle of the floor for people to trip over. Nobody should do that. But it eventually got straightened out. Cinch sent somebody out here that knew what they were doing and who configured the electronics correctly. The washing machine worked great.

The board got a connection issue with a connector that was built up over time. As a result, if the connector stays in place, there's no issue. But if the connector moves a little bit because of possibly heating up and cooling down, it can cut out one section of a safety section, and my heat doesn't come on. The first contractor was a nice gentleman. He was just quiet and not as communicative as I would have expected to make a consumer feel good about having someone in his house. The second gentleman that come out from a different company was young and very communicative. I felt better about the second gentleman than I did the first. They came to the same conclusion. They know what the problem is, and if the problem persists, they’d have to replace the board and the connector.

I had two things that I wanted Cinch Home Services to look at but the claim submission was more difficult this time. In the past, I could talk to a real person and they put two issues on the same ticket, so I only had to pay the $100 for one ticket. I couldn’t do that this time. I couldn't get through to a person. It kept bouncing me around the system. I tried submitting the claim online but I couldn't combine them there either.

This is the first time I've called Cinch to have something replaced. When I phoned to find out why I hadn't heard back, I was told that I had been emailed. It was nice to have somebody that sounded like an American-born talking to me so that I knew they would understand what I was saying and meaning even if I don't use exactly the right words. I went to my email and then found out I needed to go to my junk mail and it automatically went there.

The recent claim that we put in with Cinch was for the kitchen outlet. The one that we use for the refrigerator wasn't working. The refrigerator kept going off and on and I kept thinking, “Well, maybe it's the fridge.” And we figured out that it was the outlet. We live in a high-rise condo. The technician explained to us it had something to do with the wiring. The wiring was commercial grade, but the plugs are residential, and that is what caused it. Even though we've been there for five years, it had never happened before. But either way, he did a great job. He always does, and we used him before several times. Kelvin is fantastic. Also, I talked to a service rep once to add something on and he was quick on the trigger and handled up on it.

I’ve only had two claims since I got my home warranty. One is for the microwave and the other is for the dishwasher. Technicians came really quickly for the two items and fixed them. My dishwasher wasn’t draining all the water. I put a new load and started it. When I opened it, the bottom was full of water. The tech was nice. He was wearing his mask and he kept his distance. I asked if I needed to sign for anything and he said I didn't need to. He told us what was wrong with the dishwasher and he replaced whatever needed to be replaced. Since then, the dishwasher is draining the water and right now, everything's okay.

My most recent service request was a check-up on my air conditioner and a gas unit for heat but Cinch couldn't find a contractor. The first time I had it done, someone came from about 60 miles away and that person wouldn't come this time. Cinch told me to see if I could find somebody locally and they would reimburse me. I found somebody locally and paid the fee. I sent the bill to Cinch and I haven't heard from them. It's been three weeks. Other than that, it's been great with them.

All around, everything has been very efficient, even customer service. I prefer that. I'm glad I could talk with people. But if I were to do it online or email, virtually, it's great. The work quality of the contractors is good and it has worked. I have referred Cinch to a lot of people.

I've had claims for the dishwasher, washer, and dryer. The contractors have been very nice, although I had to wait two weeks for an appointment with the dishwasher claim. Limelite was the contractor and it was very hard to make an appointment. I was talking to their guy and I asked if he could come at 8:00 because I have to go to work but he said he doesn't go to work until 10:00. Then, I suggested 4:00 but he said he has to be home by 5:00. It was a little awkward. It took a couple of days. But other than that, I highly recommend Sears. No matter what breaks, they do all of them normally quite quickly. And I don't have to figure out who I should call, it's all in one place. It's a secure thing to have.

I had garbage disposal back up. The first plumber that came used an air gun to unclog it and he could have caused the pipe to crack and a slight leak under my sink and he made it worse. He just said he had to come back and I have to contact Cinch, and then they would offer us another visit. Then, Thanksgiving was coming and it wasn't good timing. He just didn't do it. Cinch had to find another plumber that came to fix it. He put in a new line. It was very timely. It was just that the whole process took two weeks. It was ridiculous.

TotalProtect raising their deductible. I started with the 70 then they went to 80 then 90 then 100. Now it’s 125 and they wanted upfront payment even if the servicemen come here and say they are not going to fix the problem. There was the case with my washer that was leaking. TotalProtect took the money over the phone with the credit card. A serviceman came and said it was just water that went behind the washer. And maybe it was too many clothes in there.

We had a problem with our stove not too long ago. It took five weeks to get it fixed. It took the tech two weeks to come out. And then once he got here, it was another three weeks before they had another appointment, because the person on the phone wouldn't take the error code from me. The technician had to come out and diagnose the problem. And then when he came out, he was here five minutes, same error code that I told the guy over the phone. And then it took another three weeks before they had another open appointment to where they could fix it, because they didn't have the part on their truck. They had to order it. The part came in two days later, but it still took another three weeks to get a guy out here. It's ridiculous that you have to wait five weeks. CInch could have had someone in our area working on someone else's house, “Hey, let me swing by and fix that stove for you,” instead of having to wait five weeks. The guy took 15 minutes to fix it.

We've always dealt with Sears. We’ve always bought Sears products. There were two claims recently. One claim was for our wall oven. It needed a part because it wasn't functioning at all. The second one was a refrigerator. The freezer broke down, and the refrigerator was on the way to breaking down. The only complaint I have on the claims process was it took us forever to get a representative that we could talk to. It was hell talking to a recording, where you would call up, and they wanted you to make the claim, when we had to ask questions about it. We wanted those questions answered by a human being. But the recording kept saying, “Okay. What is this for? What is the claim number?”

I'm extremely happy with TotalProtect. Every situation has been handled well. I had a ceiling fan that broke, and the guy that came tried to get more money from me and TotalProtect said, "Listen, we'll send you your 125 back and an extra 125, and you get your own fan and get it installed.” It worked out perfectly. I honor and value my membership.

The phone tree is a nightmare. I have gone through the phone tree and then hung up on, and had to call back in. God forbid, you call after-hours or on a weekend. You get in these infinite loops. And it's not always clear what number to call. There are two different numbers out there. And sometimes, if it’s one thing, you want this number, if it's another thing, you want that number. I don't know why there would not be one number to call, or some human to triage the situation and give me the right person. Make the process easier.

Submitting claims to Cinch is very simple. You just call the number and speak to whoever they have on the other end, explain what you want, and then they go about setting up an appointment. I've been with the company a couple of years now this time around. I had a service agreement with Sears when we lived in California too.

I've been with TotalProtect for four years. I've had two major claims - a washer and a refrigerator. The washer took a long time to get settled. The washer situation, they were both in Ohio. But I happened to do all the work of getting everything fixed from North Carolina. I just had my refrigerator done, and I have recommended them to 10 people. Being without a refrigerator for a month wasn't pleasant. It was beyond their control because of the pandemic. They couldn't get the parts. But they were very concerned and I couldn't ask for anything better.

I've had one claim with Cinch and that went great. The heat pump was out. I went on the internet, and there was one place that I had a little bit of trouble getting the information into. But once I figured it out, it was no problem at all. The tech came out the same day and had it running by that afternoon.

Some stuff broke in my house and needed to be fixed. I liked Cinch's price. The very first time I requested my microwave to get fixed, it took them forever to do it. They were supposed to give me some Sears gift cards but I never got those. Other than that, submitting a claim is convenient because it's online. At first, it was confusing because I didn't have a copy of my actual contract that showed what was covered for me, so I didn't know what I had that was covered. Once they gave me my contract, then I knew what I had that was covered, and I could do it easily. And then, they let me know who they scheduled service with after I put in my request.

I don't have too much of a problem placing calls to Cinch. Once, it took a little longer than I thought it should have because it’s on a refrigerator. I lost everything in it. But other than that, with the washer and dryer and all our other stuff, they came through. It’s been pretty simple. The technicians have been great. The company is worth it because we really need it. That way, you don’t have to go out. With the warranty that you get on it, you can’t beat it. It’s better to have it than to not.

The biggest, most difficult and frustrating thing is, every time I call in, I can't talk to somebody with an American accent. The Cinch reps are hard to understand. I have to repeat myself multiple times. The last time I talked to somebody, they didn’t even know what I was talking about. For example, we had a thermostat go bad for our heating and air conditioning unit. And the person I talked to had no clue what a thermostat was. So, it's hard to make a claim when the person doesn't even know what you're talking about. We called a number of times and I have only talked to somebody without an accent twice. And it gets very frustrating when you can’t understand what they are saying. And if they don't even know what you're talking about, that even gets more frustrating.

I've been with TotalProtect for seven years now. I had a recent claim on my dryer. I called them and then I got an email. But I didn’t talk to anyone. It would be nice to talk to someone. The person can help you more than the automated system. The technician who came out was nice. He repaired it, I signed something, then he left.

I recently cancelled a claim for a clothes dryer that I was able to determine what went wrong and fixed it. But then there was a problem with a garbage disposal and it was replaced. And then the latest one was with my side-by-side Whirlpool refrigerator, and Cinch had it repaired in a timely manner. It has been working fine. I also had air condition work done in the past and they were able to send a contractor out also within a few days and correct the problem. I'm happy with my home warranty. It has been a good program that I've been able to use and I feel secure. And the fact that I can have things repaired in a timely manner.

So far, my experience has been pretty good every time I've needed Cinch's assistance. I've been with the upgraded version. I have a good plan. But I would like to speak with somebody in the customer service at some point because I would like to see and get more details on my coverage. It's just that from others that I talked with that have similar plans, they have acknowledged some concerns about their coverages. Because when I got it, there are a lot of fine print that is involved. All I know is right now, I'm paying for most of my services, like a $50 deductible. But I have a plan. It's about $700 a year, but I bought it through Long & Foster. But overall, it's good.

My most recent claim was for a refrigerator. The freezer was freezing over. The claim process was very difficult. For some reason, you usually get service within 10 days or if a part has to be ordered, it usually comes less than two weeks. This latest time, I waited almost close to two months for the parts to come in, and I that was awful.

I had a contractor come out and service my dryer and washer one time, and that serviceman told me about Cinch. Recently, I had a contractor come out and look at my dishwasher. And then I had another come out and do my annual maintenance for my heater. They were both very good. The person that looked at my dishwasher just recommended I do something, and I did. That resolved that. And then the heater, the tech looked at it and everything looked fine. That maintenance is included in my plan so I didn’t need to submit any claim.

The techs from Cinch have been great. They were very careful, were wearing masks and were making sure they do their work properly. My dishwasher is working great. My hot water heater is great. Cinch has been very good to me. It has been taking care of me.

When my heat was broken, it was easy to get the claim going. Cinch got someone out here quickly. The work was done. However, I hate to say that they don't have the best guys, like the HVAC guys. But the heat works. One of the things that took me by surprise is that since Cinch switched over, you had to pay the deductible before you can even start a claim. When you go online, you have to pay before they do anything. It's the first page. I was taken aback by that, because usually, you don't pay until the person comes out. Times are tight for people. I may not have the money right now, but my heat's broken and it's cold. But I get paid Friday, so I'll have the money by the time the person comes out. But I can't even make an appointment until I can pay. That was off-putting.

I have had Cinch for years. This year the contract is about due, which I have to cancel because even though the repairs are rather quick, and most of the time it’s right away, this last time with the washer I had some issues. On the 23rd will be the third time the techs come over to repair the same issue. Because it was the starting issue. Something wasn't working. The first and second gentlemen that came over didn’t diagnose right. I had to go and buy another washer. But before that, they were going pretty quick, and it was good. But since we’re having this issue, we're not going to renew. The downtime this time has been either about or a little bit over a month. So, I'm not too happy.

Updated on 12/01/2020: So after writing a 1 star review the other day (after being on hold for an hour, only to be told they weren't going to help me) "Austin" responds to my review and informs me my account has been located and they'll be in touch to resolve my issue.... How are you going to do that, Austin? I gave you absolutely no contact or account info. Don't try to appease the people reading the reviews at my expense to make your fraud of a company look good.

We bought the house in May of 2017. One of the things that were included was a home warranty with Long & Foster Realty. I renewed it because I liked the service I was getting. Cinch had since become the provider that Long & Foster Realty was. Submitting a claim was effortless. With Long & Foster, it was a little more complicated, using the telephone than going online. I'd get a robot on the other end asking which of the following I want, like kitchen, bathroom, or living room, and I say, “Attic.” So, sometimes, it was a little bit difficult. I had to keep saying, representative. Cinch does not seem to have those issues. Their website is a lot more efficient than Long & Foster’s was.

I call Sears or go online to let them know what appliance needs service. It's easy. The reps say what they think might be wrong and try to set up a date that is agreeable to both parties for them to come out. The techs usually seem knowledgeable and thorough as far as cleaning and checking out what might be the problem. They solved the problem. We like Sears.

We recently had to call the fire department because the carbon dioxide detector went off. The fire department said it was a leak in the place, so we called Total Protect. The contractor came in, put the new pipes in, but they wouldn't reconnect the stove until the gas company came out to say that the pipes were fixed correctly. Then, the guys that Total Protect sent out said that they couldn't come and reconnect the stove for another week or so, and that would happen to be a day before Thanksgiving. Absolutely crazy, we got a grandbaby in the house, which is an infant, and we also got a couple of small kids. With my wife talking to on the phone, they said a week. But after I got on the phone and I got with Total Protect, and they called back the company, they sent somebody back out that very next morning. But they were telling us they couldn't come out for another week, which was two days before Thanksgiving.

We've had Cinch for several years and it's done very well for us. There have been a few contractors that the quality work has not been good. But then recently, we had a gas heater issue. The guy came in, found the problem, and fixed it. It's working good now.

I had an HVAC issue. I called it in to Cinch and they sent me a contact. I got with the guy, he was really fast and professional and took care of it. There was a part that needed to be ordered. I felt very bad for him, though, because he had to sit on the phone for 45 minutes to get his claim straightened out, and to get this part ordered. Cinch should make sure that there's an efficient way for contractors to get what they needed done. In the end, Cinch worked with him to get the part ordered and got it installed. I was very pleased with the whole interaction. My overall experience was good.

Cinch was a service that my grandparents had many years ago. It was my grandmother who recommended it to me. She just assured me that it was a wonderful program that they had. Immediately after signing up, I had that peace of mind of knowing, “Okay, if something were to happen, then we would be covered.” I have just had to use it one time. And so far, so good. I filled out the claim online and scheduled the appointment. The technician arrived as stated. It was communicated to me when they would arrive so that I could make sure that I was at home. They came out, they inspected the damaged appliance, and then did the repair. I'm very satisfied.

I got TotalProtect when I bought my condo and I renew it every year. Recently, my drain box in my dryer went out. I had to file it online because when I tried calling, everybody was working from home. They told me I could hear from the contractor the next day. They came and put a new one in. It's always been awesome with TotalProtect. People should get it. It's worth the money.

I had some interior damage. Cinch covered my home insurance deductible of $500. The process for doing the home deductible reimbursement went pretty smoothly. They passed the information from my insurance company and then I was able to send it all in and I had a check before I had the letter saying they were going to be sending me a check. Prior to that, my furnace heat exchanger was cracked. It took a little while to get it replaced, but I was happy with the technician that did the work. The process just took a few weeks to get the right part in. Everything is going pretty well so far.

I've been a Sears Home Warranty customer for many years. I had it for 10 years in my previous home then 3 years for the home that I currently have. I'm totally satisfied with them 100%. I tried another home warranty service for about maybe 60 days but I canceled the service. Sears is about probably the best and I had excellent service with them. Their customer service is wonderful.

I've been happy with my home warranty. It's usually pretty simple making a claim and although things have gotten harder now, it's still okay. I do my claims over the phone and customer service is good. Over the years, they replaced the toilet as well as my refrigerator. They worked on my washer and dryer many times. They also worked on my stove, dishwasher, furnace, and air conditioning unit.

I am ecstatic. After a lot of attempts, I found a good phone number where I can get a human being to answer and I don't have to go through a bunch of pressing numbers. Some of these folks are in Florida, some are in Texas and they are the kindest. I absolutely love dealing with those people. Most of them are Hispanic and I don't mean to say that in any way, except I absolutely love them. The men are very well-spoken, patient and polite. Mostly, they're gentlemen who answer and sometimes, I get a lady and they're wonderful too. If they transfer me and somehow I get lost, they call me back. It's been the best experience. In the past, I've been transferred, I got lost and I couldn't find the person I was speaking to.

The service from Cinch was good. My dryer wasn't starting and the gentleman who came was very courteous and seemed to know what he was doing. He got the job done.

The first service call we made was on an air conditioning unit. I had it serviced before and the guy that I was using said that I would have to give up on it one of these days 'cause it was getting old. So it broke down and I called TotalProtect. They came out and they managed to keep it going for a few more years. I was happy as could be about that ‘cause it was one of those where I was gonna have to change out everything. So, they were timely. The service tech was good, friendly and knowledgeable.

I thought that a home warranty was something that was necessary with some of the appliances that I have. It's very valuable and gives peace of mind. I usually call my claims in and Cinch would set up an appointment or put me in contact with someone who can lead me to resolve the issue that I might have. I'm very satisfied with the customer service. I'm also very pleased with the work done by the people who've come out.

I have TotalProtect in case a thing breaks down. Instead of going out and buying one, I can just pay the deductible and have someone come out and fix the thing. That was easier and the most convenient way for me to go. The first two times I submitted a claim were okay. But the last time I submitted one, I had a problem.

We have always had a preventive maintenance agreement with Sears, and then they started discontinuing those. When we found out we couldn’t continue, I asked them, “What is the alternative?” That's when they told me that Sears Improvement Services had a program. In other words, we would continue being with Sears, but it would be a completely different overall home coverage.

It was a good idea for us to get the warranty. Cinch Home Services is worth it. The claims submission is pretty good. They were fast, professional and very nice. And their techs are pretty good. I'd tell my friends and family to get Cinch.

The issue I have with Sears Warranty is you can't call and talk to a live person right away. I don’t like going through an automated system. Also, the last two times I used the warranty, they made me pay with a credit card upfront for the deductible. I'd rather just pay that here than have to keep adding stuff on to my credit cards. But I've had good service with the people that I've been connected with. They've been able to help me with the refrigerator, my microwave and my washing machine. They're pretty good and fast at getting a contractor to our home.