Cinch Home Services Reviews

I noticed things had changed where you have to pay the deductible first before you can go further. That was kind of different, but it was okay. Having Cinch is a great idea because it covers your major appliances. Like any other insurance, you pay, pay, pay, and you may not use it for years, but in the long run, it works out. Because we got a water heater replaced with the $100 deductible, and what we paid to have it installed was cheaper than trying to buy a brand-new water heater.

Cinch works with you. They understand everything that you are going through and they're very willing to help. The techs were very nice and helpful. They told me what was going on and everything that they had to do. They also told me that if I had any other problems, I can always call back. It was an excellent experience and I would be more than happy to recommend them to other friends or family.

My wife and I purchased a new home, and the sellers purchased a home warranty through this company for our home. After 3 days in our new home, our water heater went out. They could not provide a service company to repair it. They suggested we hire a service company to repair it and then try to get reimbursed. Ridiculous. This is why you purchase a home warranty. So you can request service whenever something goes wrong, and they take care of it. Instead, they want me to do everything, call a repairman, pay for the repairs up front, and then contact the company to try to get reimbursed. Also, I was informed that it had to be an "approved service", which basically means that if they decide not to pay it, I'm stuck with the entire bill instead of just the $100 deductible. This company will throw one stall tactic after another at you until you get frustrated enough to just stop contacting them. DO NOT WASTE YOUR MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!

The experience has been good up until this last time. I couldn't get ahold of anybody to ask a question and I couldn't tell whether I have a water heater coverage or not. So, after about two days and the four people in the house, I decided I needed water. So, we fixed what it needed. It wasn't that expensive so it's okay. TotalProtect has always fixed everything I needed and I could get ahold of them. But I had a lot of trouble getting into the account last time I needed it for the washer. It was a disaster. I didn't realize they switched to Cinch. I probably didn't read their notes that I got and I deleted it. Still, I've had TotalProtect for many years and every household, especially if your house is getting a little bit older, can use a warranty like that.

Things went better this last time than the first time I dealt with Sears. I was trying to get my dishwasher fixed but you cannot talk to a human being. The first time that I dealt with them, they scheduled the appointment for somebody to come out. So I sat around and waited all day for somebody to come out. They were supposed to call me the morning of the appointment and give me a window, but that didn't happen. When I was chatting with somebody online, it was of no help because all they could tell me was somebody was supposed to come out. So they hadn't assigned a ticket to anybody.

Putting in a claim for service to Cinch has been very easy. I prefer to speak with a representative than use their automated system. In one instance, I had two appliances that needed to be fixed at the same time. I placed a request for service, and it tried to charge me the base fee two times. I called about that and got that straightened out. But it wouldn't have been straightened out if I hadn't spoken to somebody. Their service has been very good with one exception. I'm very pleased with the responsiveness. They come right out and take care of the issue right away.

Navigating the menu was a bit challenging. I had to call a couple of times and it took a while to get to the right menu. But then, once I got a person, I got an issue number, which was great. It was very helpful. When I called to follow up on the ticket, it was fine. I always get frustrated with these phone menus. They're challenging for most companies because they're just trying to minimize the amount of actual contacts you have to have in their call center, which I get. But those digitized menus are not always friendly. We recently had our water heater break and Cinch handled it amazingly. And then, great company that came out to fix it. The tech was terrific. He knew exactly what would happen and how to fix it, and safety. It was done that day.

2.5 (!!!) months ago we opened a claim on electrical range, which was found ti be unrepairable. Total Protect (Cinch) Howe warranty company immediately (!) collected our $125 deductible - and the range was marked for replacement - yet, 2.5 months later we are still waiting for that company to fulfill its part of the contract... And every time I call - they keep lying that we will get the payment in 7-10 business days - which doesn’t happen over and over!!! It is a plain EXTORTION! WORST COMPANY TO RELY UPON for your home warranty needs!!!

I have Cinch for four years. I get an email that tells me who they sent my information to, to work with me, and I would call them. And then, we would set up an appointment. I'm happy with it. I had an emergency two months ago. My furnace went out. I was in my house a whole day without any heat, and it was below 0. I called to put in a request and told Cinch it was emergency. They contracted out with somebody, but he couldn't get to me for a few days. I was like, "There's no way I can go a few days." I'm already a whole day in my house that night. I said, "I have to go with somebody else." So, Cinch put in an emergency request.

This last go-around, I had three different appliances that went bad. Long & Foster sent me money to replace the stove, but the dryer is still not working. The tech came and put the part in it, but it was not helping. He had to wait for a part. The clothes are not drying in time. I have to run it twice as long, sometimes three times as long to get them to dry. I needed to call them about that today. Other than that, he was excellent. The service has been very helpful and everybody's been pleasant. And for a while, it was hard to get to talk to somebody rather than that computer thing. But that's better. It's really good to talk to a person. I can't go into detail with the computer.

Submitting a claim is easy. I did have issues a long time ago, but the last two times, I had no issues at all. There was one time when my refrigerator went out and Cinch said they didn't have anybody in my area to come. So I had to wait for about a week and a half for somebody to come. When they finally did come, it was another two weeks before they came back. So I was stuck without a refrigerator for a month, and then Cinch did a temporary repair, and then decided to finally replace it after two companies that already told them to replace it. They kept sending companies out to try to fix it and they couldn't. They were not helpful at all when I was calling customer service. It was very frustrating. So on the appliance side, it was horrible. It was a very slow process. But with my claims for the air conditioning and heater and plumbing, I had no issues at all.

We've done a couple of claims and it's been a pretty good experience. We had a contractor come out and do a maintenance thing on our air conditioner. Then a while back, I had a issue with my dryer. The guy came out and he was great. He got out here pretty quick and got everything taken care of. I liked him. I was impressed.

The dishwasher wouldn't fill with water. Cinch had a pair of technicians come out to do a diagnosis. They ordered parts and when the parts came in, another technician came out and said those were the wrong parts. He told me what was actually going on, and he ordered the right parts and then he came back out. The second technician was fantastic. He fixed and explained everything. The dishwasher has been working fine ever since.

We've had Sears Appliances off and on for a long time. I've been happy with them. Our experience has been very good.

I've had Cinch Home Services for a year, and my experience, overall, has been pretty positive. The only thing is sometimes it's difficult to find a contact number for anyone over at Cinch because they don't have them available. You have to do everything online. Sometimes, things don't fall exactly in their queues like in the different requests and so it leads you kind of in a circle. It would be nice if there was a way to chat with someone or to have a conversation with someone when you're in one of those situations.

Our Sears refrigerator broke, and they wanted an outrageous price for replacing an icemaker. The guy that fixed it said, "Well, you could do this." We decided to go ahead and sign up for that. When we bought the house, it has original appliances that are either gonna die or need repaired. Submitting claims to Cinch has been good. The last one was for the refrigerator again. It was a plumbing leak and they didn't have anybody in our service area, so there was like a little delay in finding somebody out of the Cincinnati area that would come over here. But they did and he was very good and came in a blizzard. The technicians that they normally send are very good. They wore their mask. If they drill or make a mess, they sweep it up. They know what they're doing. I don't feel like they're jacking around. For us, having Cinch a good deal.

I had a claim for the ice maker on my side-by-side Kenmore refrigerator. The claims process was all on my phone which was nice. The tech sent to service the fridge was really nice as well. The first time, he came to fix the front of the refrigerator where the ice comes out. But, it didn't make ice after he replaced the front piece. The problem had something to do with the water pump. After he cleaned it, it worked beautifully but it would not work by itself. I had to touch the little prongs and then the ice maker would make ice. So, they brought me a new part. It took about eight weeks to get it.

Our refrigerator hasn't been fixed in over two years, and we've got a claim in to Cinch and nobody's doing anything about it. Their service guys are the one that caused the damage, and we have to live with it. We finally got ahold of somebody and they were supposed to get back to us. We haven't heard anything. Nobody wants to get back to us because nobody wants to claim the damage. We've had over 10 service calls on the icemaker and what they were doing is they were using hairdryers to melt the build-up. I think that was what caused the damage. We put the claim under Sedgwick Claims. We talked to somebody named Louis and they were supposed to get back to us.

I had an icemaker that broke. The techs tried to fix it multiple times, but they couldn't. Cinch replaced it with a new one. Then, my garage door broke, and it was the same exact thing. They tried a couple of times but couldn’t fix it, and they just gave me a new one. So, I'm very pleased with the services they had. On the first couple of attempts, they're bringing in different reps from different companies, and they couldn't do the job correctly and they just ended up replacing it, which to me was the better option. At first, as a customer, you're frustrated because you wanted it fixed. Then all of a sudden, they did the right thing.

We submitted a claim for our washing machine then the repair company called and asked us what was going on. They said, “It could be one or two things. We’re gonna go ahead and get the parts we think we need, and then come to your house. That way, we don't have to come to your house, do all that, then order and wait and come back again.” They were nice guys too. It was a positive experience. It was nice that they did backwards from what most people do. They fixed our washing machine in one visit and it runs like a charm. Cinch is extremely easy to use and we're very satisfied with the way it worked.

Sears is excellent. I just call them, and they take care of it. They've done several things for me, and it's always been top-notch. Everything they've done, they've sent really good people. We have never had anybody come that didn't do a fine job for us. I’ve had my freezer done a few years ago and they did my refrigerators as well. The most recent claim they did was for my air conditioner. I'm happy with Sears.

My husband was having a home repair and they told him about the program, so we decided to join Cinch Home. They've replaced items when they were no longer something that they could get parts for and they've been responsive. Sometimes it took a little bit long because they had to go through the process of seeing how many different places they could try and find a part. But I've been very happy with them and we've had great technicians come to the house.

We've used TotalProtect three times since we've had it and every time, the deductible has gone up 25 bucks. Other than that, it's easy to submit claims. We just had one here not too long ago and it was good. They responded in less than two hours then the tech called me, and we got it set up. Our heater went out and he came in and fixed it. He was very knowledgeable and friendly. He came in protected as well. He was wearing his mask and gloves, so that was very good. We've had TotalProtect for a while and our experience has been very stress-free.

Most of the time, we submit our claims with Sears online and our experience has been good. Sometimes they have issues and when you talk to some representatives, that's where things get messed up. So I've had mixed experiences and most of the bad ones involve communication issues. They have to go through different groups. You talk to Sears, then they would send your concern to somebody else, and then there'd be something with the warranty side. So you're bounced around quite a bit.

When you're selling the product, it's like a honeymoon. But then, when it comes to the daily living, it gets a little different. Cinch Home was very difficult to reach when I was submitting my claim. I prefer to speak to somebody on the phone but they always want to turf you off online to file a claim and I don't like that. The wait times are ridiculous on the phone and I don't consider it a good system.

I did a claim when the fans on my furnace stopped working and the repair guy came out the next day. Good job.

This is the worst warranty company. If I could leave a no star review I would. We have not had hot water for 2 weeks and they have assigned us to two separate companies. The first company did not even provide a report so after a week it was re-assigned to a second company. The second company wants to charge us in full. We could have paid out of pocked with a local plumber and the job would have been done by now. Don't waste your time or money. When you call customer service, it sounds like they are all reading from a script. Essentially you are talking to brick walls. Speaking with a manager gets you nowhere as well.

I'm very happy with the service. When the toilet overflowed, the plumber came in, did the job and had to replace some parts. He was great. He was a very pleasant and competent man. I was totally satisfied.

We've had Cinch Home for a long time and we've never had a bad experience with anybody they sent. They've all seemed very good. We recently had a problem with the icemaker and a refrigerator, and they sent a man who fixed them right away. It was an easy fix and took a matter of knowing how to do it. He got here early, completed it, and was very helpful. He was also very pleasant and he cleaned up well. More recently than that, we had to call about our freezer and they determined that it could not be fixed. We took the cash option and they paid us.

I've had Sears for two years and I haven't had a problem with submitting a claim. Both times I submitted a claim, they responded and fixed the problem. With one claim, the first effort didn't work, so they came back after I reported it and they had to do a rework. They repaired it and everything is fine. It was very good customer service. The only thing was, with the rework, it was hard to get in touch with an individual. It kept going to the auto call (the push a button), and I didn't have an opportunity to explain to them what was wrong with the previous service. I finally got through but it was frustrating getting through. Also, if you use their automated service, you can't differentiate between a rework and a new call and they charge you another fee for a rework. That's not right. Once you can get to speak with a person though, they will put in the right work order.

The dishwasher wouldn't power on. We couldn't get any power. So I reached out to TotalProtect and they set me up with a repair vendor. They came on time, knew what to do, and gave me suggestions on what caused it and what not to do in the future so that it doesn't happen again. You can't ask for more than that. TotalProtect has been very good over the years. Submitting a claim has been painless. The monthly rate and the $100 deductible are reasonable. I had issues with the deductible at first, but it's a necessary part of the process.

I had a claim for my washer, one for my dryer, and another one for my refrigerator. I was able to do it online and it was easy. The repair on my dryer was complete, while my washing machine ended up having to be replaced, and that was taken care of easily. For my refrigerator, the first time the guy came out, it didn't fix the problem. The second time, the claim was denied because the Cinch rep said they didn't cover refrigerator doors even though the door is malfunctioning. It's the icemaker, but I didn't want to argue. I also had one technician that didn't want to wear a mask in my house, but other than that, everything was okay. I've had the home warranty for years and I've never had a problem with them.

Cinch is a good deal for your money. The monthly payments for what it covers is not bad. I had one claim that I went through with them. My stove went out and they came and replaced it for me because the parts were no longer available. Everything worked out good. I’m totally satisfied.

The policy we have covers all the major appliances in the house. We had a phone call or two when we filed for help, and it was very satisfactory. Also, the claims when we established the warranty and then the other one a month or so ago were both very satisfactorily handled. I appreciate the speed at which they were done too, because one of our problems with Sears before was that sometimes a refrigerator would go out and they'd say, "Okay. The guy will be out there in a month from now." That doesn't work with refrigerators. This service is much better. It's worth it. The value in this last year and a half we've had it would be on a breakeven point of what it would have cost us if we had someone come in and do the work.

I do claims online, which is quick and easy. The website is very easy to follow. The repair people I've had so far have been very good as well. I'd recommend this home warranty. It's worth having.

I had asked for a certain company to come out for air conditioning-heater claim but they were a week out. It was really cold here and the unit was just blowing cold air. I called Saturday and Cinch was able to get somebody here by Monday morning. The technician figured out what the problem was and got it fixed right away. He was efficient and really nice and he provided great service. Our deductible went up but that's the way things go around here. But we've had good service and I'm happy.

I have a home warranty with Sears and the repair guy they sent found that the switch on my washing machine was faulty. It was the limit switch on the cover, that locks when you do the spin cycle, and he replaced it. He had the part on his truck. All in all, he did good work, and he fixed the problem.

The tech came in, checked the refrigerator icemaker and said I needed a part, so it's not fixed yet. The part should be in by next week. The only thing I do not like about Cinch is the new system that they have where they want to get paid up front. I prefer to pay the deductible after the job is done. But they were able to give it to me this time. I don't know if I'll be able to do that again.

When I logged into my account to do a work order, I found out that it was not the company I had. I thought it was a scam because it defaulted that account to Cinch. That took me off guard, especially with so much phishing and stuff that had been going on with people stealing your information on the internet. I didn't know if it was a real company or not. So I was hesitant but when I called them, they said that they were the same company. I was able to maneuver on their website because I'm tech-savvy. But other people may not be able to do it because they're not familiar with how it’s set up and they would be a little frustrated.

Everything was good. Anytime I needed something, I was able to get ahold of them. You could call in or go online and get the information in in no time at all. They'd have a technician out here to take care of it. There was one time they sent an old fellow out here to fix the dryer. I knew more about the dryer than he did but he was supposed to be the technician. I watched him short things out and mess things up. He left and the dryer still wasn't working that day. The next day, they had two guys, one of them was a manager from that company. The manager apologized to me for the mess and they got it corrected. The manager and the technician worked together for an hour and they had it right when they left. However, I've switched. I don't know why but Cinch decided that they were not going to renew my contract.

We've had several claims with TotalProtect and it's been great. The only thing that doesn't work well is they just assign people to us. If the people who came did a good job and we would like to have the opportunity to use the same people again, we don't have that choice. Other than that, TotalProtect gets good people out here. One time, there was a huge issue, but the company took care of it eventually.

TotalHome Protection did pretty good except that had we been in a dire emergency. It took a week to get it done. They did all that they could do with it as far as trying to get somebody out here, but I don’t think they turned it over to me quickly enough. My heating unit went out. It went out on Sunday, and it wasn’t fixed till the next Monday. The first person took four days to get here. They said it was due to COVID that it's hard to get a provider. But when we talk about heat and my wife was sick, that was really unacceptable to me.

In the beginning, it was very easy to get a claim going with Total Protect. The first time I used a contractor, it was great. The second time, we had the same contractor but we got rid of him as he was not going to come to do the work. The last few times, we've used Air Dynamics and they are superior. They do excellent work and I will always use them as long as I live in Pennsylvania.

We had a claim on our furnace and it ended up being minor but the tech fixed it. He came in and showed what it was. The heater is fine now and I’m glad that was all it was too. He was good and professional. The time was good too because TotalProtect gave us the time allotment. Everything was smooth and I had no problems. I was satisfied.

I highly recommend Cinch. Their process is easy and it's over the phone. The contractors I've gotten have been excellent.

When you submit a claim, you just call Cinch and they take care of it. The last tech that I had was amazing. I liked him a lot. He was from Sears Home Repairs. So, he was a good one. They had to replace my fridge because the tech who was sent out damaged it and voided the warranty on it. But this last tech did an awesome job. Cinch is easy to deal with and prompt.

The thermostat wasn’t working correctly and the repair went very well. The tech was very polite and informative. He was good.

Cinch has been very proactive and very responsive in sending somebody out and fixing my repairs. My claims reps have been great. The only thing that I had wondered is why the deductible went up so much from when I originally had it. But even the $125 isn't bad. I've been satisfied with Cinch. The last people that came and did a service were so efficient and good. I had to go back ad forth, but eventually, they approved the new unit to be installed. So, I'm overall very happy.

This most recent claim that I submitted with Cinch was for the furnace and everything turned out really super well. I was very pleased with the way Cinch handled it and it was done quickly. The tech that came out was very good, very efficient and very knowledgeable, which made it even better. It was a good experience. I appreciate their help. I spoke to a person. Because I tried to do it online and that was crazy. Eventually, when I called the 800 number, I was directed in the right direction and it was all positive.

Everything went ahead with the claim with Cinch as expected. The tech was good and took care of the furnace. Century should keep doing what they’re doing.

I have had home warranties on numerous properties for over twenty years. This company is the ABSOLUTE WORST company I have ever worked with. I am a licensed realtor. I ended up with this policy because my previous company got bought out by Cinch. It took over three months to get our heater/air conditioner repaired. It is extremely difficult to speak with someone to follow up on a claim. There is no follow-through. The contractors refuse to handle the case once it is something complicated and the contractors that eventually do the job are not good. I highly suggest that you use ANY other company. I am so happy that I no longer am dealing with this horrible company.

I called up and told them the problem. Then they called the company up, and they came out and fixed it. When they came to my house recently, they used Sears and they were very good. But they use a lot of shops that have one or three men operations. They probably hire them because they are cheaper. They probably know what they are doing, but they come, look, and then they have to order a part. They would come back in about 5 days and take care of it. Other than that, my experience has been pretty good. If it’s something big or small, they pay for it.

The most recent claim that I had with Cinch was for my heater unit. The techs made the appointment within three days. They came out in a timely manner and they fixed the issue within that day that they came out. However, we used to pay $75 a visit and now the price has gone up.

I used them for my dryer and they were able to schedule me in quicker than my gas company. The tech came out and he had to run up to the local hardware store. He was able to fix it the same day.

The gas stove burner wouldn't light. I got online, filed a claim, then someone called me and set the time. They came and fixed it, and the guy was respectful. It was pretty transparent. We have used Cinch a few times. They're typically okay to deal with. Sometimes, we don't get to talk to people that much, we got to do everything online and that can be a little challenging, but okay.

We've had several claims and most of the people have been well. They get the job done efficiently. I had one that was not good though. It was plumbing issue. They came out several times, and they never fixed the problems. They lied to me and to the company, saying we needed a new toilet when we didn't. They were terrible. We fixed the toilet ourselves by just replacing something. My wife was really upset with the toilet issue. She says we have black mold problems in our toilet now 'cause it took six months. The toilet wouldn't flush right. We had to flush it four times.

Service Order: **. I have a Cinch Home Warranty and live in Pennsylvania. Temperatures in Pennsylvania are currently below freezing, ranging from 6 degrees to 36 degrees. On Feb 4, 2021 my primary heating source (electric furnace) broke and I opened a warranty claim with Cinch. On Feb 6, 2021 (2 days later) an authorized Cinch representative finally came to my home to diagnose the issue. On Feb 6, 2021 they submitted the claim / repair for approvals to Cinch. As of Feb 15, that claim is still under review by Cinch with no estimated resolution time.

I’ve been a contract holder of Sears for at least 10 years and this time, they’re more seamless and easier because it was all done, than every time I call in for their services and talk to their representative because they do something, then they'll have to get me involved in it. It's just that sometimes the contractors are too busy and they cannot attend to us. Other than that, it’s fine. The quality of the work they do, I’ve never had anyone that I’ve been disappointed with, in as many years that I’ve worked with Sears. I am very happy with their service.

The guy did a great job and he was very efficient. He got in and out as quickly as he could and everything was good to go when he left. We told him that the fill valve wasn't operating right. We had the leak there. We noticed that enough times. When it was squirting out the side where it doesn't usually squirt out water, we said, "That ain't right." He had to come back the second day and put in a new fill valve in the toilet. TotalProtect is a good company. It comes quickly, but the person that they sent out was from Garrettsville, and we're in Strongsville. It's at least a good hour away from us.

I had a claim about my toilet a month or two ago. The anchor came loose so the technician needed to reinstall the O-ring and anchors and fasten it, and seal tight shut. It's adjusted now. He was really polite, kind, and professional. He provided the service that I would expect from a good company. I've had that same technician come out and do other stuff before and I usually make a note anytime I need additional work that involves plumbing, I'd like to request him. He’s great. I’m completely satisfied with Cinch. I refer them all the time.

Cinch has mostly helped with air conditioning and furnace issues. But I've had a few contractors that I never want to see again. If I put in a claim today for a plumbing job, I wouldn't know who that last person was that they sent before. Some are better than others. The first one that Cinch sent for my furnace didn't fix the problem. He just got it turned back on for that day. And the next day or two, it went back out. The last furnace guy said that some kind of motor port had gone out, and it could have caught fire. So, the last person didn't catch that. My furnace could have blown up or caught a fire in my house. That last guy was very good.

I called HMS the last time I made a claim and I didn’t have to wait a long time for the contractor. They were knowledgeable and got the issue fixed quickly. HMS was very good and it’s a lot cheaper to buy a warranty than try to fix a big issue.

The experience with Sears has been great. I’ve had two different types of techs because of the particular breakdowns and both were very knowledgeable and helpful. I have no complaints at the moment. I have to follow up with them today though because they're replacing an item. But I haven't heard about when or anything.

Sears is always very thorough and very customer service oriented. I'm very happy with them. It’s an excellent experience. Some repair guys are better than others but mostly, they’re good. Like any other company, some repair guys are more experienced than some younger ones but they’re very accommodating. If they can’t do it, they make sure that someone else does it or I call back and they come and fix it. So, it's been okay, I have no complaints about Sears, the home service warranty.

I've been with American Home Shield for years and I never had any problem. However, within the past couple of times I've turned in a claim, I noticed that I have to give them the deductible upfront before someone would come out. It used to be pay whenever they come out. Then when the contractors would come out, they seemed to be okay, that's if I could get people. I had a plumbing issue that I put in and one contractor was supposed to come out. Then the next thing I knew, they said they couldn’t do the job and I didn't know why. The rep just told me that I would have to find someone myself to come out, pay them upfront, and then be reimbursed. But they didn’t tell me all this stuff I needed to get from the people doing the work in the event. All I thought was I get the receipt from the guy and I send it in. I had to go back to the company and bug them to get the information.

Submitting a claim is fairly easy, as long as you pay upfront. They take your money, and then they'll divvy up the service providers at their discretion. They start with the poorest ones, or the ones that are ill-prepared. Then, you have to scream and yell and convince them that we're going to quit, and then they'll go to the good ones. The quality of work has been hit and miss. Some are very good technicians and they come from Sears. The very poor ones come from smaller, third-level service providers.

I had an AC unit that needed some Freon and the claims process with Cinch was very good. The tech was very professional and knowledgeable. I highly recommend Cinch.

The only problem we had at with Cinch was during the last time we called them. It was in the middle of the pandemic and there was a lot of time waiting on delivery because everything was delayed.

The experience with Cinch has been good and I’m satisfied. Their customer service has been helping.

Cinch has been great so far. We go online when submitting claims, and it’s nice and easy. We've only had one thing go wrong and the contractor we had was amazing. He did the replacement and his work was impeccable. At the time when we had the issue, Cinch was worth its weight in gold. If we didn’t have the warranty, I don't know what we would have done. I've recommended it to family and friends.

Submitting a claim is a pretty simple process and up to the last one, I've never had any complaints. You never know who you're gonna get but you're hoping that the people that TotalProtect has a contract with are good and professional. I wasn't crazy about my last experience. The tech was kinda in and out certain things. He had to look for parts. But I've noticed other contractors that I’ve had would ask the make and model. Then, if you describe what the problem is, they would state what could be the issue and they would probably have the item with them.

I had to do a claim for a plumbing leak, and they were very responsive. The tech was very fast and he did the work the same day.

I had a claim for the dishwasher and the tech had to order a new pump. Then, he came back as scheduled. He was friendly. We're happy with Cinch and I've never had any problems. I bought two other policies for my kids.

Cinch has been good to me so they shouldn’t be bad to my friends or family. The reps have been total professionals including the repair guys.

When I bought the plan, it didn't specify things. When my frost proof (a water hydrant that sticks through the outside of the building) broke, that wasn't covered when I needed it covered. I had a leak in the front yard. That wasn't covered too. I had to wind up having to replace my commode because it was leaking. That wasn't covered as well. At one time, I called HMS for a service for my air conditioner during the summer. Their contractor came out and said my heating and my coil upstairs in the attic were installed improperly. It's not covered by the warranty. It was installed before they changed the local city laws and the state laws. They said that's not covered. I wound up having to pay again.

I've had TotalProtect for probably six years. It was simpler because it was people involved but now, it's all automated. Sometimes it's a little confusing but I normally get it done. I've used them three or four times and the contractors have all been professional and knowledgeable. They've all gone a step above to explain to me what they were doing. I'm pretty technical so nobody's tried to pull the wool over my eyes. TotalProtect has been on target. I've looked at other services like that. TotalProtect's price is reasonable and the people that I've dealt with have been reasonable. The only thing is that TotalProtect should give the option whether I want to deal with the computer-generated instructions or talk to a person. A direct push-this-button in order to speak to a representative should be an option.

We submitted a claim recently for a heat pump. The techs called on a Saturday and came out on Sunday. They worked on it pretty quickly. In the past, there were some techs that didn't really know what they were doing. But the other ones have all been good and very honest and they tell you if it's covered or not covered and what you should do. Cinch has worked for us.

I hate the service of HMS. I don't like that I have been having problems with my heating and air unit ever since it's been put in and the unit will only be three years old this year. Every winter and summer, I'm having to get something replaced. It started this summer in September, we had to get two things replaced. Then, here we go again with the winter. Plus, my light bill is $300 for December and January and I was telling the guy that I can't keep affording it. The techs would come out, they'd fix a part, then they'd talk to me like I'm crazy. They'd say that nothing was wrong with the unit but I've been telling them that I know what my heat is supposed to be doing. I've lived there 11 years and never experienced this before. The warranty company also told me that there was nothing that they could do until the professionals tell them otherwise. But they're not in a house that's cold with a 76 year old mom and it's like nobody cares.

A lot of times, I used the phone to submit my claims with HMS and the process has been fairly easy. So far, the contractors have been very good, too.

They went out for the garbage disposal and they replaced that. They came back out for the stove, but we found out that there was no problem. It was just stuck. The experience was very good.

When I turned the problem in with HMS, I’ve had some issues getting the handyman to call me back. It also took a little longer for the tech to find out what was wrong. But other than that, my experience was okay and the claims process was simple. I’m a single parent and being a woman who is not mechanically inclined or able to do home repairs, it’s an advantage to have the service.

Water heater burst Tuesday morning, Paid the fee to Cinch immediately, Cinch's recommended plumber came out Tuesday afternoon to inspect said they would have a report with Cinch in the am (Wednesday) recommending replacement since a water heater of this type is not repairable. Cinch still had not approved a new water heater by Friday am until I called and complained, water heater approval given 4 hours later missed all deadlines to pick water heater up from Plumbing supply house, told it would be Monday called plumbing company Monday am, plumbing company told me water heater is being shipped, another phone call to Cinch to try and get to the bottom of this Cinch now have ordered water heater locally for plumbing company to pickup tomorrow Tuesday and then arrange install. What a joke a full week without hot water, never ever again been with this companys Home Warranty for quite a number of years with minimal use of their services unbelievable nonsense and nickeling & diming of the customer UNBELIEVABLE POOR CUSTOMER SERVICE

Submitting claims with HMS has been pretty simple and I have been pleased with it. They helped me with a plumbing issue that I had in my house and a problem the hot water heater. The plumbing was fixed and the hot water heater had to be replaced. The replacement was done quickly and the technicians who came out were friendly. They also seemed to be experienced and courteous.

Everybody has been great. There was one gentleman that had to come back a couple of times because he was trying to adjust the temperature in my oven, which for some reason, after X number of years, decided to mess up. I thought he had it but no so he had to come back and play a little more. But all of the gentlemen have been very professional. They’ve been on time. If they’re not sure which of two parts, they order two different ones. They could just send back the other one if they don't need it so they're not having to make too many multiple trips.

The switch on my dryer went bad. I contacted them and told them what it was. The tech came out in about three days and checked it out. He realized I needed a new switch so they had to order that. It was about a week later when the switch came in and a second technician came out. He put the new switch in and everything has been fine after that.

We've always had good response from TotalProtect and I've always been happy with the providers. However, I have trouble with the automated system. Sometimes it doesn't work very well. When you punch a number, you don't get what you'd expect or it doesn't go, it just sticks. Last time I tried to use it, I didn’t have very much luck. I got through eventually and finally talked to somebody. Our furnace didn't come on one day and the guy came by but the gas company had an outage that day. He had been to another house in the neighborhood and he already knew the gas was out and there wasn’t anything he could do that day. He had to come back and he was very nice.

I did a claim for the toilet but there was something wrong with the actual toilet that they couldn't fix anything else that had to do with the toilet. They couldn't do it because of something that wasn't included in my warranty. That wasn't a good experience. But outside of that, Cinch is good for what you pay.

The automation is a little irritating. There used to be a rep on the line as soon as I called and they would walk me through. But now, it's the press one for this and press two for that. Cinch could put a rep back in line. Also, they could lower the deductible. Other than those, the techs that come to my home are excellent.

My tankless water heater was blinking red so I called Cinch and told them that something was wrong with it. I paid the deductible upfront and a repairman was sent out. He said that it wasn't broken. It just needed maintenance. I asked if he could do it, but he said that he couldn't do it that day and that I would have to pay him more money. That was very disappointing ‘cause there should be a better way. I didn't like that tech all. But the other technicians have been professional and very accommodating. Overall, I've had good experiences and somewhat disappointing experiences with Cinch.

I have two issues. They fixed the heater but for the washing machine, I haven't heard anything from them. The first time the contractor came out was the same day. And then, they said, “Okay. Well, now, we have to order some parts.” That was back in December. This would be my third claim. The last time it took almost two months, too. The contractor should do more communication with the actual results or what were they waiting on. But other than that, it's easy to submit claims and the techs do quality repair work.

My dishwasher stopped working. The techs who came were really nice. They could repair it but it was black and the front panel doesn't come in black anymore. I would have to get it in white and that would have looked like a black and white tile floor. So, I took the cash out on it and bought a new dishwasher. The techs installed it yesterday.

My most recent claim was for a washer, a pump, and a timer. They submitted it and everything went fine. They were very nice. I didn't have to handle anything. The part I didn't like was it took a while to get parts. The tech needed new parts and it was not easy getting them. I had to wait for that. But it couldn't be helped.

I’ve known about Sears for years and the quality of service was excellent. They told me about the terms and was qualified and did it in a professional manner. I was very satisfied. I thank whoever would get the service and the same quality of service that I got on all of the same people that I had. I had air conditioner, refrigerator, and a washing machine at Sears. Over the years, they have exceptional quality service.

I've only had to submit two claims, thus far, since I've been in the house for four years. The first claim was for a problem with my air conditioner unit. It took about five weeks to get fixed. But once it got fixed, it was okay. The second claim was with the dryer. Two different companies had to come out because the first company, Sears, did not inform me of the problem. In the system, Sears had put some sort of electrical problem. But they didn't tell us anything that was wrong when they left the house. They just came and said they fixed it. But then it started smoking really bad in the house. So I called Cinch back and they sent another local repair service. They came out and checked dryer. They said the problem was that the vent that goes on the back of the dryer, which wasn't covered under my warranty, needed to be replaced. But the dryer itself wasn't the problem. But overall, the claims have been handled. It's been okay.

There was a problem with the boiler and the technician was very good. He explained everything. When he came in, he was very meticulous to make sure that he didn't cause any problems.

I liked the reviews that Cinch got better than others and the cost was okay, which was primarily why I chose them. I had a claim on the refrigerator and I did everything online. They scheduled it and the tech came out. He diagnosed what was wrong and ordered the part. Within a week or so, it was in and he came out and put it on. Everything was fine and smooth. It was a good experience.

Everything was great when I submitted a claim. The contractor came within a matter of days and the service was exceptional. The techs were very helpful and handy. They did their job and left. Using this warranty is one of the easiest things I've had to do considering the way the United States is going lately. I recommend Cinch wholeheartedly.

Years ago, I had to have my dryer fixed and Cinch offered free service at that time. I was looking to get a new warranty anyway, so it just fit right into my own schedule. I've had them for a long time and I've enjoyed having the service from them since. It's very easy to submit claims online. It’s a few clicks and I'm done. I absolutely love it. They've provided really good people who always seem to go above and beyond with the exception of the last contractor. The last contractor was a plumbing issue and the plumber seemed reluctant to do very much. But he might have just gone through some personal issues that could have affected his demeanor. Other than that, the service has been excellent. They leave a very clean area. When I had my heater done, my backyard was cleaner than it was before they got there.

Parts were ordered a month ago and no one called me to tell me they could not be found to fix my refrigerator. I have been waiting for a month for a thermostat. Frozen milk, cheese, lettuce, everything freezing and being ruined. I pay my premium every month, I paid my deductible for the claim. They did not call me to tell me the parts were unavailable. I had so much trouble getting a supervisor on the phone. The rep kept telling me it would take up to 72 hours for my claim to be reviewed, that they don't call people and let them know parts are unavailable, I insisted on a speaking with a supervisor, she told me a supervisor would have to call me back.

Sears has been doing pretty well. They've had their techs out three times for the dryer and the quality of their people is always fine. They have good guys who know what they're talking about. They go right to the point where what's wrong and take care of it. We have a washing machine that was calling like a banshee and it burnt the bushings off. The tech almost completely gutted it. He replaced the tub and put it together. It's been wonderful ever since and it gets a lot of use.

I originally had a plumbing issue where I needed the main water supply shut-off valve for the entire unit to be replaced, in addition to some other plumbing issues. It was a single service call, and the people I originally talked to who said that they manage the facilities at my condo building weren't managing it anymore. What ended up happening is they weren't able to shut the building supply off. When the plumber came out, he did only minor repairs. He had to make a second trip that Cinch would not cover.

I haven't had a dishwasher since before Thanksgiving. I have everything new and now, the motor’s gone. The dishwasher was recommended to be replaced but Cinch decided to put in a new motor even though it's apparently as expensive or more to put in a new motor. So now I'm waiting desperately. The order went in last Thursday and we're hoping to get it this week. The rep was gonna see about quasi booking me sometime Thursday in the hopes it comes then. I don't find out Wednesday and have to wait again till next Monday. This has been awful.

Submitting a claim is fine. Getting something done about it is a different matter. We called a Sears repairman out for our refrigerator. The guy explained the service to me and told me that if I wanted to take it out, I could get a discount off of what they were doing at that time, so I did. A year later, the refrigerator, started having problems again. I called them and since November 7th of last year, they have been working on this refrigerator. It still has the same problem it did when they first started working on it, and I have asked for an alternative since they can't repair it.

When our furnace went out, two different techs came. The first time, the guy did okay. He fixed it really quickly and then left. A few days later, another tech came and put the part in. Now, the furnace is working. I've had Total Protect for years and it's been a hit-and-miss on the air conditioner. We've used it for a few things. We tried to use it for our garbage disposal and it did not pan out. We got a lot of pushback and I didn't feel like dealing with it. So we ended up buying a new garbage disposal and having it put in.

TotalProtect is awesome because they're friendly and I don't go without if I need anything. They don't leave me waiting a week or a month like other places. If something breaks down, they bring it. I get it on time and they apologize when they're late with what I need. The contractors are good. We had a light issue wherein we needed a special camera to light up at the top of our kitchen. Their techs came and fixed that. They also replaced the central heating air unit in our backyard. We had to add money for that but it was fair. They have also fixed our refrigerator. I love Total Protect.

I'm satisfied with Cinch. At first, filing a claim was kind of difficult. After my second or third claim, they would give me a number to call and when I call that number, the contractor never would answer. They would send me a text message, I'd tell them that I couldn't get ahold of the contractor and they would say they would take care of it. The only ones that come out is Sears and they're good. But when my dishwasher went out, it took almost two weeks before they fixed it. Then my air conditioner went out one time and they told me they couldn't get anybody out there for about two weeks. I just went on ahead and fixed it myself.

I'm happy with Cinch. The service was great and the people they sent were wonderful. It was a very good experience. Their customer service was good on the phone and anyone who was here was very courteous and professional. I recommended them to other people. It's nice to be able to say good things.

I call Cinch and they find a local vendor to assist me. I don't have any problems getting someone on the phone no matter what hour of the night I call in a claim. They find a contractor in the area and I get somebody that day or the next day. It's not as convenient as if I call the technician to come in but that would cost me a lot more. The last time I submitted a claim, my heat had stopped working. When I called, Cinch said they would schedule somebody to come the next day. The temperature was 20-something degrees and I couldn't stay at my place until the next day. Luckily when I called the contractor, the tech was able to come in an hour.

We’ve been on board with TotalProtect for an awfully long time. We've had a myriad of experiences and most of it is relegated to the provider that they have. Over the years, we've been able to give input as to who we can use in our area. Recently, it seems that they don't really want any input. They give who they're going to use and that's the way it goes.

My home warranty is great. It's easy making a claim to them and their technicians have been good. I had my refrigerator worked on last Monday and the technicians did a good job. But the problem came back so they are probably coming out again for a follow-up this coming Wednesday.

I love TotalProtect because when something goes wrong, I can call and they will send somebody out. I really don't know what I would do if they weren't in business because I am so dependent on them. I don't mind putting the money. The last technician I had was wonderful. He was so nice, kind and patient.

We've been with them a long time and so far, so good. I had a little trouble getting hold of them at first, but now I have their best number and it's on my phone. All of the contractors that we've had were good until we had two different contractors on the HVAC unit that we needed the heat pump. The first ones were terrible. They really did a bad job. This wasn't like TotalProtect to do this because they normally send really good people out, so I had to call TotalProtect back. They were able to get that second company, Owens and they were fantastic. TotalProtect has always done a good job.

The heater coil burnt up and it took a couple of months to get it fixed. TotalProtect had to make the coils because they couldn't find them. It was right at the first of winter, so we didn’t freeze to death but everything is working fine now. My air conditioner went out once. It was a minor issue but they came and fixed it. I had a water leak twice and they came out and fixed it too. I had one repair that wasn't covered. It probably should have been but it was during a time when they didn't have a provider and they let me get my own. They said that was probably the problem when they installed it but that was questionable. That's okay and I paid it.

My experience with SystemsProtect was all right and my claim was handled well. But I had one contractor where the quality of service was terrible. The guy came out twice, was rude, and he didn't fix the issue. He put too much Freon in my central air. All he had to do was take it out once I had somebody else. In the end, I had to pay double in order to get the problem fixed. I had to keep calling too. Other than that, I would recommend SystemsProtect.

They have good-quality contractors call me for the problem that I'm having. The ones I've had out were okay.

The repair guy initially repaired the washing machine and it wasn't repaired enough. When the other person came out, I was told Cinch couldn't get the part and that I would hear something within a day or so from somebody to give me a buyout. I submitted this claim back in December and it's the end of January, and I'm still with a washing machine that when it operates, it sounds like a jet plane taking off. You can't hear the TV and the phone ring. And that's not right. When these repairmen tell you somebody will be contacting you within two or three days, then that's what should happen.

We had been thinking about getting a home warranty and we got Sears through a mail out that the Elks Club sponsored. And so, we've been with them for several years. When my heating and air conditioning unit went out, everything went well with the claims rep. The service people were good and it was a very nice experience. The only problem was, it took a long time for the heater to get here. They came out four times on the old unit and tried to get it working. Then, they found out that it was shooting fire and it was burning the wires. It wouldn't ignite so they condemned it. It was three weeks before we had a heater because they turned it off. We didn't have a heater at all. But it has been working great since the repair.

The plumbing company was great. They came out and did everything. It's working perfect. And electrical, same thing. There was something wrong with the panel and some switches. It was just electrical issues, and they got resolved and everything's good. I recommend those companies. Except that I got a letter saying that Cinch is going to cancel the warranty. That’s weird. Other than that, everything’s perfect.

I've recommended it to a relative that is looking into doing something similar. It’s worked out so far. But there are times when our evening is spent on the phone talking to folks to get things moving. It was only through them that we've had a dishwasher that had been looked at six times and same issue. They just couldn't get it fixed. Then we were at times without a dishwasher for almost a month.

The claim for my dishwasher was completed about two weeks ago. I put the claim in the early part of the day and had a claim then by the end of the day. It was quick. The first initial appointment didn't go too well because the technician took it apart and something might've gotten detached completely. There were a lot of inconsistencies after he left. But when he came back for the second visit, he built up everything and put everything back where it needed to be. So, it is fixed. He was great. But right now, I'm having problems with my garage and I need to put in a claim to have it restored.

Every time I have had any kind of plumbing issue, I report it. I usually get a call the same day, if not, the very first thing the next morning, and they're out here within the next day to get it fixed. I've been very happy with that. However, I'm not happy on my refrigerator claim. I needed a door and the hinges for it. The hinges came within two weeks. The door itself has never come. My refrigerator is supposed to make ice and water on that side and it isn't because that door needs to be replaced. It also doesn't seal properly like it should. If the grandkids are over and they get ice cream and they don't make sure that they close it correctly, it's ruining my food on that side in the freezer.

I had Long & Foster Warranty. I had them for nine years. All of a sudden, I heard Cinch and Long & Foster was going to collaborate, so I said, “Okay.” And with Cinch, things are a lot quicker. I like the way they do business. Very professional, and I thank them for being concerned. The serviceman that came here was so polite and concerned about the problem that we had, so I was very much satisfied. He was such a gentleman.

When Sears was doing the claims, it was a lot smoother. But maybe Cinch was getting its act together. In the summer, I had some issues with pool stuff and that took a lot of time. And recently, I had a problem with my house heater. I got a guy and it didn’t work. He called Cinch and I called them back, and they took care of it. Everything seemed flawless. So, the last time I used Cinch, I had no issues whatsoever. The contractor, Colby Plumbing, did a good job. My premium is a little higher with Cinch and I realized that the other day, and I'll give them a call. But other than that, it has worked out fine.

My experience with Cinch has been inconsistent. I have had some wonderful experiences. I had one recently where I placed a claim and that very afternoon, I got a call, an appointment and it was taken care of that same day. I had one for an investment property of my own where the response time was good to get out there. But then a week later, I still hadn't gotten a decision. I had to initiate the call back to find out what was going on. Ultimately, it was okay. It would cost 1,200 to fix the freezer and they opted to replace the refrigerator for 950 or whatever the cost is to the company. But, there had been no communication about that to me. There were no regular updates to let me know, “We're escalating it. We need to get approval for this. We're getting a second estimate.”

We've had Long and Foster insurance since March 2018. We haven't called that often, and we've only had three service calls, but we've had a good experience with them. I haven't had a time that I've opened up a warranty with them and I had to wait. For instance, we had a problem with our faucet on Thanksgiving, and the people that Long and Foster sent came the next day. We had a leaky toilet as well, and the guys that they sent were the same guys. He resealed the toilet. We also had a toilet that was backed up and water kept coming out of it because something was stuck in it. The guy came and took care of that in a few minutes.

In the past, I've had good experiences. I've had some people come out and did a great job. But right now, it’s not going great. Cinch Home Services charges me every month. Someone does come out, but it’s a hit or miss. Cinch sent someone out once, and the repair wasn't done. I had to call them back. They sent the person back out again. And then, he said, “Oh, it's not that. It's something else.” He had to order a part. That was months ago. I haven't heard anything from anyone.

We had problems with our heating unit and everything was explained. We had all our major appliances replaced. But at this time, we need to keep the extra money so we've just cancelled.

The claims process could be a little easier in being able to reach someone, but other than that, they came out to my house and repaired two things before. Recently, they fixed the AC unit where it’s a blower motor replacement and it's been good ever since then. The work was done professionally and the techs had their mask on. They were neat, clean and courteous too.

I had just moved into the house and I didn't have a lot of money. It was the cost that got me started. When I first got with Cinch Home Services, my deductible was $50. Now it's $125. It’s like, “Well, dang.” Over the years it has become more expensive. Like, “Wait a minute, why are you raising the deductible? I haven't even filed the claim.” But that's the only complaint I have, is they keep raising my deductible. It has been the same $125 the past few years. But $125 is a lot when I don’t have much. But I recently had somebody come out to do my garage. I asked him, “How much would it have cost if I did not have a deductible?” And it was a lot more than what I was paying.

It was very easy to submit a claim and the technicians were great and very knowledgeable. They did a good job. If they keep doing that every time I have a breakdown, that'll be great. The whole experience with Cinch had been very good and very professional.

I had Long and Foster and when they switched over to Cinch, it has gotten better in terms of getting a service company out when there's an issue. Once they get going, they are usually pretty quick. The only issue I had most recently was with our refrigerator. I went on the Cinch website and I submitted the claim. I made the deductible payment. They assigned Sears Home Services as the service provider and Sears came out. Later that afternoon, I called to check on the status of the claim and Cinch had no record of any claim in the system whatsoever and kind of insinuated that I went directly to Sears versus going through Cinch. That was really was frustrating because I didn't and I had a receipt from Cinch that I paid my deductible.

This company is through my Sears Home Warranty. This rating is due to this company not repairing/replacing my non-working refrigerator. The technician who came to my house said my refrigerator was not be serviceable and left. I cannot even cancel this home warranty unless I pay $106. Very dissatisfied.

I've been a member of Pentagon Federal Credit Union for 45 years. They said, “We've got a program that all of our members might be interested in.” This has been 10 plus years ago. We had it at our other house in Myrtle Beach and it was the same group. But the contract information changed when we came here as far as who we called. But it was under TotalProtect all through the relationship with Pentagon Federal Credit Union.

TotalProtect has been good. I had some plumbing problems with my sink and then I had the dishwasher fiasco. There was another incident where I had water coming from outside into the house. I called, and they sent a plumber when that was not a part of the problem. I was also told that TotalProtect does fireplaces and then I found out that they don't. The money was taken, but it was given back without knowledge. I had to go through supervision to find out what really took place and that was a nightmare. The person that said that the fireplace was covered was supposed to go to somebody else to verify that that could take place. There's some knowledge about these policies TotalProtect has that the end takers are not aware of.

I called Cinch yesterday to transfer because we're moving to a new house. They did that for me and saved me money. The rep I worked with was very nice and very helpful. Everybody at Cinch has been very responsive and their service has been great. I've had a washing machine replaced and a dishwasher fixed. They've come out for HVAC units and adjusted them for me. All of the techs have been great as well. Everybody that they recommended has been wonderful.

I kept hearing something every couple of seconds when the furnace would start. A service guy came out once already and he was very good. There was something in the manufacturing part of the furnace that he needed to tighten up. We thought it took care of the problem but I was still hearing it. I had to have a new service put in. I need to get ahold of the guy and have him come back out and check the furnace again. That aside, everything is fine. The home warranty saved me money with the furnace.

I recently put in a claim for my dryer. The timer was off on it where it was working, but it wouldn't shut off. I submitted my claim in May and they got it resolved in November. So I wasn't really happy about that. The dryer was old and the piece needed to fix it was on backorder because they couldn't locate one. Then, I started calling them about it in about three months and I continued calling for six months. They always said they'd refer me to the supervisor but I never got referred. I never had a call from anybody either.

We've been very pleased with Cinch and we've had success with them. We've had someone come out a couple of times to look at our washing machine and dryer. Three years back, we had some issues with our air conditioners. The tech I had was very professional. He took into consideration that we had someone needing help in the house. He was able to fix one of our air conditioners and it has been running since. He was also able to get fast processing of the paperwork to get a replacement air conditioner. The only issue is that when I talked to Cinch about the air conditioning guy, I can't get back to the same company.

I had an electrical claim this year with TotalProtect. In one room, half of the outlets quit working. They sent an electrician out here immediately who fixed the problem and we’ve had no problem since. The only thing with TotalProtect i9s it seems like our copay keeps going up every year. The monthly price went up too but I don’t have a problem with that. The cost for whenever was done was $50 in the beginning and now, it’s up to $125. Other than that, we’ve been very satisfied with TotalProtect because they don’t put you off. If you have a problem, they try to fix it as quickly as possible. We had another home warranty company a long time ago and we went all summer without an air conditioner. They kept waiting for a part and they ended up putting a new one in. I had to pay for part of it. That didn't sit right with me.

It's very easy to do a claim. People answer the call immediately and they make it very easy to do it. You can contact Cinch or go online. I like to contact them, and they take all the appropriate information, your name and number. And what I like about them is the follow-up. They would always call me, “Okay. How's things going? Have you heard from the guys doing the work?” Even after it finished. “Okay. Did you have any issues? Were they there on time?” They were very thorough. I know this company just took this over within a year or so. So, this company is better than the one before.

I'm very pleased with Cinch. They finally got everything changed out that I needed to be done at a timely manner. Some things took a little longer than others, but I have no complaints. The longest thing was my furnace. I was having problems with it every year and I finally got it replaced last year. Me being a single parent and there's no man in the house, the home warranty is very helpful when those expensive appliances break down. When my furnace went out, I compared prices. If I didn't have my home warranty, I would have been out a couple of thousands of dollars.

TotalProtect has been responsive and the techs have been very good.

My heater was not heating properly and we called TotalProtect to send someone out to take a look at that. The contractor had to come back a second time and it took a few days. It was a little longer than we would have preferred because it was cold. But the contractor was good and there were no issues. Having the additional warranty service at our fingertips to call in case certain things break down is good because it saves money.

Cinch has changed names so much and I would prefer them to send me something that says, “This is what my home warranty now is. And this is the way to get in touch with us.” I don't want a number that I have to write down and try to figure out where I'm keeping it. I'm legally blind. If I have something they sent me, I can file it and put it away to where I know where it's at. I've had them a year and a half and it's never been easy to find out how to call them or how to get in touch with them after the first three months. They give an excellent service but to try to get in touch with them is a pain.

I’ve had my home warranty for years. I did a claim with them online when some switch in the refrigerator was bad. The claim process was fairly easy and the service tech who came did fine. So far, there’s been no problem since his repair.

Most part of our experience with Cinch has been good, except for this past month. I had a little bit problem. The services were slow. Also with the recent claim that I had, I couldn't get in touch with the company they assigned. Their mailbox was full. But, in general, I'm satisfied. I like the peace of mind that I know that when I call, somebody will come and take care of it.

The claims process was usually easy because I'd just call in. But this time, I went in, and it sent me a link to fill out my claim for my refrigerator. There's a drop-down that says Whirlpool when you hit on “appliances” and it's spelled wrong. Then it wouldn't let me submit it and get a case number. I did it 10 times. I ended up calling in and pushing buttons ‘til I got through to an agent. After that, it was as smooth as could be. Everybody I've had come out had quality work. When I call in to them, I recommend the AC guy I've been using. He's awesome. They would just then set it up like that.

The igniter went out on my gas range right before Thanksgiving and Cinch had a man come out on his day off and fix it. He was very personable. He knew what he was doing and didn't waste any time. I was impressed. Cinch Home Services has handled every problem that comes up. The claims submission has been very easy, now that they do everything online. I've used them probably five times since I started the policy 10 years ago and they've responded every time, and I've been perfectly satisfied.

I had forgotten about my home warranty and had someone come in who said that the heater had to be completely replaced. But when I thought about the home warranty with Cinch, I called them and they had someone come out to look at the heater. The technician replaced something in it so I didn’t have to replace the entire heater. It took him less than two minutes and it was done.

My heat pump was blowing cold air. I had Sears come out and the first person out there put a capacitor in a $5 pot, and said it was fixed. It still didn’t work. Sears sent a second person out. They came back and denied the claim. They said that it was not a maintained unit. I had a company that I always had before Sears that came out twice a year and serviced this unit. They were out earlier in the year and they checked the Freon and everything in it. It was fine. I told Sears that I had the documentation of that and they still would not honor it.