Cinch Home Services Reviews

For my recent claim with Cinch, our dryer wasn't heating up. They had somebody come out and take a look. He had to order a part and then he came back a week later and installed it, and everything's fine. He was very friendly, knowledgeable, and explained stuff to me. However, the deductible just went up 100. It was 100, it went up to 200. And that hit me hard a little bit.

Cinch is affordable. I wish I knew about it when I owned my other home. When I submitted a claim, it was easy and quick. They put me in contact with a provider to repair the stove. They came on time and did the repair right away. It worked out perfectly.

Working with the claims person the first time was simple. It took Cinch almost a week to send somebody out to service an air conditioner but the repairman got it fixed. It took him all day to figure out what was wrong with it. It was 98 degrees and he was downstairs and checked everything. He was very diligent. He called his company and they discussed it. He came back and found a capacitor that was blown. But I'm not happy with the second claim. I called to inquire because I had a well pump that went bad, and they told me it wasn't covered at all. I didn't find my paperwork on what I was covered at the time. I went back the other day and found that the pump is covered, but I've already had another company come out and fix it. Also, when I call for customer service, it sounds like it's somebody overseas and it's hard to understand them sometimes.

Our experience with Cinch was quick. They were able to help us through anything that we needed. The technicians that they used were fantastic. The first technician that came said he could not help us so Cinch had to send someone else out. We were very pleased with the service.

Submitting a claim works well online. The only bad thing is you don't know what vendor would be involved and some are better than others. But I have had a good experience so far. The quality of the contractors who have been out so far have been adequate. Sometimes, it takes a long time for parts to come in, so I might be without my appliance longer than I want because of the system of them waiting for an appointment, coming out, saying they need to order parts. And I had to replace an appliance, but they make them do certain steps in order, where if I decided on my own, I'm just gonna replace this dryer from the get go. But I can't because they have to follow procedures.

My air conditioner started to act up. So, I had to have a contractor come out. When I tried to use the website to do the claim, it was very complicated. It couldn't find my stuff. So I had to call someone. I had one person from Cinch Home Services who was very helpful, another who wasn't. The tech sent me a message to say the time frame he would be there. He looked at some things, did some fixes to it, and explained what he did. It was a good experience.

Do not to go with Cinch Home Services because of my experiences. The washing machine doesn't work. It doesn't drain. The basket is broken and crumbling. It's not sealing. And where the soap thing is, it doesn't pop open. We went online, put in a request, and we had to pay $130. We had to submit our copay on there. And they gave us the plumber's phone number, so we called and scheduled the appointment. The gentleman came out. He opened it up. He looked at it and asked some questions. He was very professional. He did his job. He said that there were all these things that needed to be fixed. And he said he would send the claim on, and that I should hear something, but we never heard anything back.

Cinch Home Services is overall, a good company. We had to get our garage door fixed, and there wasn't any available to come here. We had one that was up the street, and it took forever for it to be approved. I didn't like that. Also, it used to be you could pick your service person. Because we like to stick with the same one. We don't want different companies coming in. Because as soon as we got a different person to come in to look at the central air, they quoted all kinds of stuff. The people we normally would get wouldn’t do that. So, we had them to come out again. That's why we like the service people that we are familiar with. And we don't have to deal with people that are coming out just to get us to get a new unit. But the policy now is we cannot pick who we want unless they don't have anybody else.

I made two claims to Cinch and the process was very easy. The technicians were phenomenal. I had a dishwasher repair and air conditioning repair.The technicians communicated with me and told me when they'd be here. I highly recommend them. Despite the first payment and the $150 deductible, having Cinch still is absolutely excellent investment. I bought it because when the house was on the market, it was so competitive. You couldn't even have an inspection. So, I'm so glad and I'll probably continue it. In fact, when I renewed it a year later, I upgraded.

I had my AC unit go out this last summer. Cinch Home Services' website made filing the claim easy. Just filled out the documentation. I just logged into my account, told them what I needed, and they got an appropriate repair tech scheduled to come out there and take care of it. I figured I would wind up having to replace the AC system. The tech was able to come out, diagnose it was a transformer, and get it up and running. It was a half hour. It was a less than $200 deductible on it, but it was still way less than what I would have paid for the technician if I paid for it. I have family members asking me about that after it was done and I made sure to tell them what went down and everything was great.

Submitting a claim to Cinch is as simple as pie. Sometimes it might take a little time, but you get through. You gotta know how to get into customer service. Sometimes instead of just pushing a button on the phone, you have to repeat customer service and it will go right to a live voice, and you can get everything you need done. If I want to deal with a certain contractor, I'll ask if they do business with them. It’s either a yes or a no and I go from there.

It was easy to get everything scheduled with Cinch. I did a claim and that was quick and easy. The rep told me what was gonna happen and when the guy would be coming out to do the assessment. Everything went well. A technician came, did the assessment, and what part needed to be ordered. He went back and ordered the part. When it came, an appointment was set up and he installed the part quickly. Cinch is true to their word.

One of my two claims with Cinch is still being vetted. It’s wonky. But on the whole, it's been a positive experience. In one of the claims that we've made, they offered to replace the equipment. We decided against that and took the cashout option and they were super prompt in the payment on that. Working with the techs was great.

Submitting a claim has been good. The reps are very friendly. Cinch did great.

Cinch has a list of people that they work with. When I looked at the list of people they work with, they were able to meet my needs the best. Overall, submitting a claim has been easy. Their claims reps are professional. Usually, they're knowledgeable. I don't think I've had anyone that didn't know what they were doing. The technicians have all been good. One guy was a little questionable at first, but it was the end of the day, and I get it. He was probably tired because he was completely different when he had to come back. The first day, he came to assess. The second time, he performed the work. He did call and let me know, "Hey, I'm running late. I got hung up at this one job." So, he kept me updated. Then he came back and did the work just like he said he was gonna do. So, I'm satisfied.

I currently have a claim in for my refrigerator, but that has not taken place yet. I also had a claim for the refrigerator in the past, as well as a microwave, a washing machine, and a sump pump. With the sump pump, I wasn't happy with the company that came out. They looked at the situation, and we were told that they could not proceed with replacing the sump pump due to the fact that something else was running into the well part of where the pump is. Unfortunately, I was not there. We had the sump pump replaced before from a different plumbing company who had no issues. This last company sent me a text telling me that they would follow up, but they never called back to follow up with me. I ended up getting a friend and taking care of the sump pump on my own, and I lost my deductible because of that. I haven't had a problem with Cinch and all the other things except for that one, and I don't think it was Cinch's fault.

I've had Cinch for the four years that I've had my home, and I really love the service. My first year here, surprisingly enough, my HVAC system failed, so we didn't have any air conditioning. I told Cinch what was going on, and they sent out a tech. The tech diagnosed our issue and told us that we needed a replacement. It was 7,000 and some odd dollars. There was a $1,000 out of pocket, but with a $7,000 replacement, $1,000 didn't seem much.

Submitting a claim has been very easy. Some of reps could be a little more knowledgeable, but it hasn't been terrible. They also sent qualified workers that knew what they were doing and had several things done. The contractors were excellent, and I was quite satisfied.

I had AC problems and when I submitted a claim with Cinch Home, the techs got right to the point and had it working. Then, I had to call again because I was having a lot of issues. So, they came back and they did the job pretty well. They got the work done quickly, too.

We moved in on June 23rd of this year, and we had an issue with our washer. The gentleman came out first and recalibrated the machine, but it ended up not working again for us. He came out a second time and put a new motor in the machine, and now, it works fine. It was a good experience. The first visit didn't go too well, but the second one, he came out and it worked. We only got charged the deductible one time, which is great. Overall, it's nice that when something goes wrong with all the appliances that are under our home plan coverage with Cinch, we can get that fixed. We have to pay a deductible, but it's not like we have to buy an entirely new appliance.

I do appreciate the help and support from Mary B. She has explained everything and rectified the issues with the vendor. This issue was resolved to my satisfaction. I was wrong about CINCH. They do care and go above and beyond for customer satisfaction. It's good to see we still have some reliable companies.

As the buyer of the home, it actually worked well having Cinch Home Services included. We had two claims and they were handled professionally and well. Cinch's website worked good. The only issue was I had two claims and I had to submit them separately. But I could not do it on the website. I talked to customer service who handled it, because it wouldn't allow two claims at the same time. Even though the system would not let him do what we wanted to do, he got it done anyway. He got it handled and got my claims both scheduled. Cinch had the initial people out within a week after. Both repairs required a second visit to get the right parts. Which was handled within another week. It was prompt.

My experience with Cinch was awful. I was without a washing machine for more than a month. My washer was making a lot of noise so I called them and paid the deductible. They sent a service personnel from Chesapeake Appliance and he said that my washer was completely gone. After that, I called every week and every week, I got a different story from different people telling me that the report hadn't been filed yet or they hadn't got all the information from the contractor. This went on for about a month. I finally lucked up and talked to a supervisor and the supervisor approved right then and there that I could get a new washing machine. After that, it took another 3 weeks to get the washing machine. I never had a problem with Cinch before. I had a refrigerator that went bad years ago and it was replaced in three days.

I had some correspondence with Cinch Home Services. But what do I have to do to get some feedback or an answer? The rep reached out to me and told me, “Send me all the documentation. I'll see what we can do to help you out a little bit, because that's an issue.” I had to pay $15,000 for my plumbing. I've sent all the documentation, the video, the snapshots of everything that was affected and replaced. I never heard back if they could give me a hand on the out-of-pocket cost. Every time I tried to call the rep, it went to her voicemail. The rep that I have been talking to is an account executive, so I don't understand who else I would be able to talk to. It's very frustrating because that's a lot of money that I had to give up.

I've called once since I got Cinch and that was for my air conditioning service, and it was wonderful. They took the information. They told me that they'd have somebody out. Then I got a call back saying when someone would be out. It was seamless. It wasn't in the timeframe that I really would have preferred. But I really couldn't complain. It was fairly timely. It occurred before the weather really got hot and they took care of it beautifully. One benefit of having Cinch is the cost. When something goes wrong, you don't know what it's gonna cost you to have a service call. I had to pay $150 over the phone. There was no cash exchange, which is smart. It was great. It worked out very well. From the phone call to the technician who was here, everything was very professional and well done. However, I wish Cinch covered a little bit more, and I wish it was a little bit cheaper.

I've had Cinch for several years and I've used it. It’s gotten progressively more and more expensive every year, but if they come out and fix your stuff, that's a good thing. Their reps have also been very helpful. The techs have been good too, especially the last one. My ceiling fan wouldn't work and he made it work. Within an hour it was fixed.

One claim was fast. It was for the toilet. A guy came to fix it. That was the fastest one Cinch ever did. The other claim was terrible. They took almost a month on my water heater. They were not responding. They didn't send the information to the people who were supposed to come out to check it. They finally sent the people to come and check it. They gave them a report back, but they refused to come and fix it. I had to start yelling and calling. Some of the reps don't know how to speak to the customers. Cinch used to charge $150 for the copay. They came up with some ridiculous price without notification. Now, it’s 200 and they're charging another $15 extra. They're saying it's for the transport. They also need to work on their website. It's malfunctioning. I'm a software engineer and I have not seen an application working that bad. It's slow. You can't go back to your own page. You don't know where to sign out. It's ridiculous.

When I submitted a claim with Cinch, it was really easy. It was just on their website. It was also resolved within a week or two. The techs were great. I like that the policy saved me a lot of money to get the repair done. Also, I like the fact that I didn't have to do any research. I just had to put in a claim. They sent somebody out that was close by. The guy did all the work and had all the parts with him. The time and the cost savings were really a big benefit.

At first, it was hard dealing with the different reps because I couldn't understand them. So with that, it was making it very difficult, which was why I called the boss guy. He was nice and took his time to explain everything to me. He helped me settle my brain down because I was a wreck when I moved here. I was in a rough and the boss pulled me right out of it. Cinch didn't have anybody in my area so I had to find somebody. And trying to find somebody is difficult. But it all worked out. The customer service rep that I talked to was so nice. When I move, I'm gonna ask for the same thing because of the kindness. I will recommend Cinch any time to anyone. The coverage is wonderful. I've read through it and it covers a lot of things.

Cinch gave the number of the service repair people and within 30 minutes, they called me and we set up an appointment. The icemaker blew out and the spindle cracked the pan with it. The tech came out on a Saturday and fixed both items. I had a service company in the past which was a little nasty and the guy was a little bit grumpy. I called Cinch and told them not to send them back to my home and when I called back to get my service done again, they didn't give me that same company. It's been a great experience with the customer service reps. People should check out Cinch. Their initial fee went up tremendously though and it did one big jump instead of small jumps. I called them about it but that's their price.

Cinch cares about their clients. When I have a service request, I just call and tell them what the problem is, and they usually hook me up with somebody. The folks come out and give me what the problem is that they find, then we go from there. I had a plumbing problem four years ago, and they were wonderful.

Terrible! Stay away! No one speaks english when you call customer service. I put a claim in for my double wall oven on May 30, 2023. As of August 25 2023 it has still not been replaced. The first service tech that came out determined you cant get parts for it and it needs to be replaced. They sent Sears home services out to determine the same thing. They sent sears out again to determine the same thing. 2 parts were sent to my house that had nothing to do with the issue. They sent sears out to install the parts. the oven still didn't work and sears determined that it needs to be replaced. I paid $150 deductible, then $100 replacement fee. They will not replace your oven with the same brand. The replacement fee does not include hauling away the old oven upon replacing it. I am on the phone now with someone I can't understand. STAY AWAY.

Have spent days on the phone with Customer Service attempting to get a repair on my toilet. Customer Service would incorrectly code the service request and it would not let the repair person come to the house. After multiple attempts, it was finally coded correctly by a supervisor and we were able to make the appointment. That night the service provider called and stated that the ticket had been taken away from them and they could not come to the appointment. I called Customer Service the next day and was very rudely told that it would take 24 hours for the appointment to be authorized by the supervisor. I repeatedly told Customer Service that it had already happened, but then the ticket had been cancelled. After extensive argument, Customer Service finally admitted that it had been approved, then cancelled, and would now re-approve it. But when they did that, they did it incorrectly and we had to have Customer Service on the phone with the Service Provider repeatedly to figure it out. The actual repair was excellent, but Cinch Customer Service is the worst I have ever dealt with. Just to get a toilet repaired...

I was able to get right expectations before the warranty was set up. Their service was great and my garage door issue got resolved quickly. The tech was a fairly informative guy and he was able to identify an issue which would have damaged the door going forward. We were able to do a proactive repair on it which I got charged for because it was not covered.

I made a claim for my heating and cooling system and it went pretty efficiently. I called one day, and the contractor came the following day. There was a part that was necessary, and he had to come back. When he came back with the part, he fixed it and we were up and running. Everything was satisfactory.

We had to have a hot water tank replaced, and it was a minimal charge we had to pay, the $100 deductible, and then another $50 for something that wasn't covered. It essentially saved us over $1,000. The techs were professional. We were able to get it scheduled. My hot water tank went on a Saturday, they came on Monday and installed a new one.

My experience with Cinch has been mainly good. They could speed up the process for some of the claims including being faster with corresponding with the contractors. They have a good customer service but there's only so much they can do. One contractor was bad but the other two were good.

Cinch has been great. We love having them. This is our second home with them. The outdoor AC unit went out. Instead of fixing it, they replaced it. We had to come some out of pocket because some modifications had to be made inside for the new unit to work properly. But compared to buying an entire unit, it would've been thousands of dollars. However, the vendors aren't as responsive in this area as they were where we used to be. Also, in Maryland, we were paying a certain amount. Here, it's a certain amount. They're very different as far as what we're paying and what they cover.

I just recently used Cinch. We thought we smell something strange in the house. The same person has been looking at our furnace. They were nice enough to send out the same guy because he knows our furnace. We thought we were getting this weird sensation because we weren't feeling well, and we thought maybe something was going on with the furnace. So, they did send the same person that we had during the winter out here, and that was good. He checked for leaking gas and he made us feel reassured that whatever was going on, it was not in the furnace.

It was 98 degrees and my AC went out. It happened on Thursday and the vendor told me he couldn't come until Tuesday of next week. That was not going to work, so I called Cinch back and they took care of me. They got someone out that day. I had one other claim for a broken garbage disposal and my experience was super slick. The two vendors who came to the house were top-notch.

I had a little leak in the furnace and I called Cinch to put a work order in. I just then waited for a text message or email. I spoke to the service company the next day and we set up an appointment. A guy came out the next day and fixed the furnace. There's always a great interaction with Cinch and I never had any issues with anybody who's ever come out any time I had a claim.

The stove kept tripping the breaker. I called Cinch, made the payment, and the contractor came the very next day. The guy pulled the stove out and checked the circuit. Everything was fine. Then he went to the box and taped all the loose wires up. Everything was fine. He was good. We also had a plumbing problem and the contractor came and fixed all that stuff. When we had the stuff fixed in the house, they had to put in a faucet. But it didn't work. The guy looked at everything and fixed the valve. I told him that they put that Moen in there. He said, “That's your problem right there.” So we called them back and they switched it out. It was a great job too.

The service has been pretty good. It's hit or miss with some of the people that have come out here, but I've compiled the list of people that I like to work with and then I try and get them because I know the quality of the work. But sometimes other people come out, and sometimes the quality of work is not that great. WHen I put in a claim for the AC last year, the person that Cinch assigned came out, and then they were gonna do something but never came back. So it took three months to get it rectified.

I put in a request for the first time and it went very smoothly. I submitted the claim online and then was given a phone number to call an AC company in the area. I got in touch with them and set up an appointment. They came out and fixed the problem. But a few days went by and the AC wasn't cooling the house sufficiently. So I tried to have them come back to make sure that the Freon wasn't all gone again or something else wasn't going on. Because they said that they couldn't rule out any leaks. It's like they put something in there, but it could take weeks for it to show a leak.

I've been with Cinch for 20 years. Over the years, my experience has been positive for the most part. I only had one issue in that time period and it wasn't their fault. It was the contractor. I do claims online and their website is pretty easy to use. Customer service was professional. When I called in, they went ahead and worked through the problem and got me to a contractor to get the situation resolved. I had a good experience with my most recent claim. Techs came out and found what the issue was. They went ahead and repaired it. I recommend Cinch.

I had a pipe leak in the bathroom. The contractor replaced the pipe. They did it in about three hours. I already opened everything up so they could get to it. It was excellent. I had a very professional experience with Cinch and I appreciate that.

The services we had before covered a lot, but I had to pay a separate charge to the plumbers. I had to pay them $500 when I had services. Before, it was not like that. I would have liked them to let me know upfront that I had to pay those charges.

Their website is easy to use and the coverage that I got is good.

The customer service was good. They were helpful. Cinch could have more contractors though. My AC was not working upstairs and it took about two weeks for someone to come. Also, I asked for a different contractor for the second time, but they sent the same guy and he was not able to find any issue. Either he didn't have much experience or he was not looking to do the job. I had to work with a third guy to solve the issue.

The service has helped us quite a lot so far. Submitting claims is very easy and the customer service has been so good. We were able to get in touch with customer service any time we needed the service. The techs have been very good and professional a well. Recently, I had some issue with the toilets in the house and they did the repair in 10 minutes. I highly recommend Cinch. The service has been great, and that saved us a lot.

Where I work said that Cinch is a great company, so I tried them but the experience has not been as good as I had hoped. They don't have enough people to help. When you have a question, you go through the automated chat line, which is a joke because they don't answer the questions. If you try to call in to ask a question, you're on hold. I've been on the phone as long as an hour trying to resolve issues for Richard. I finally had to call my rep to even get something settled. They either need more help, or I would suggest getting out of the business.

When I have to submit a claim with Cinch, I usually go through the website and give as much information as I can. Then, they give me a call back promptly, usually the next business day. For the scheduling, they get some more information and at that point, you’re referred to a local contractor. You get in touch with them and you get an appointment. So far, they techs I've had have been top-notch. As for Cinch, they streamline the process easily enough for someone to get service. You don't have to wait long periods of time, there's no lag in communication, and you don't get handoffs here and there. Also, they provide service always on a day and time when I'm available.

I've had two claims with Cinch and I've been impressed. I was hesitant at first, wondering what end result I might get. I live out in the country so it's hard to find some service affiliates out in the middle of nowhere. The situation I ran into when trying to submit a request for getting the garage door fixed, they didn't have anybody in the area so I had to call in. They went through a process to where I had to find somebody and they would reimburse me. On that process, they had a certain timeline and they stuck to it. They followed up. This goes for both of my claims. They were very responsive. I was extremely pleased with their service and the outcome of the requests.

My experience with Cinch has been very good. They come out as fast as they can, they get things done and they're great. They came out twice. I had my hot water tank replaced and I had something with my furnace. The claims process went very well. The techs were very good. Having Cinch is great because if I have to get something repaired, it's a lot cheaper.

I'm usually able to get through somebody with Cinch Home Services quickly. For most people that I've talked to on the phone, the experience was helpful. They couldn't always answer all my questions. Sometimes, they had to refer me to somebody else. But they were courteous. The last contractor we had was good. The guy who fixed the ignition for the gas for the heat was good, too. But the ones that we got once before for plumbing were not good. It was for our commodes being stopped up. And the first person that came out said they fixed it, but no. And the last time they clogged up, the guy came and acted like he did something. He didn't do anything. We ended up fixing our stuff.

Our house is not sufficiently cooling. One part is so much cooler than the other, so it's hot in several of the other rooms and inside the house. I filed a claim online and the process was easy, but the appointment is so far out that I'm still waiting on them to come. I wish I could have gotten our appointment earlier. I've been waiting a week and a half, and the techs are not coming out here until next Wednesday.

The freezer in my refrigerator died. I made the phone call to Cinch and getting the service appointment was very easy. The problem was that the part was either back-ordered or could not be purchased. So it took almost three weeks to resolve the issue. They ended up allowing me to just purchase a new refrigerator. I had to come out of pocket sooner because that money did not arrive when they said it was supposed to arrive. It took me six weeks to get reimbursed and a couple of phone calls. That was the frustrating part. But I like my new fridge.

I had a water leak. The tech came on time the next day and didn't take long. He was polite and he knew what he was doing. It was a great experience.

Cinch sent a guy out who didn't even look at the refrigerator. He just said, "Your icemaker and and freezer don't work. I'll order new parts," and walked out. He was there less than 10 minutes. He came back a couple of days later, installed the parts, and said, "It'll take a day for everything to settle down then you can tell us." A day later, it still didn't work. It was a long process. Finally, Cinch sent a guy out who knew what he was doing. The icemaker that the other guy installed was installed improperly. Cinch finally said they would give me money to buy a new refrigerator. That was fine but we were without a refrigerator for six weeks. During that time, our HVAC went out. A guy came out from the HVAC company and said, "Let's get you a new one." That worked out fine.

Cinch lives up to their promise in the contract, and I've always been happy with the services I've received from them. Everybody's always been extremely helpful. They've been good at working with the contractors, and I've always felt good about the contractors. The trouble is always getting ahold of somebody, navigating through the phone system. Also, Cinch doesn't always have the right services in my area, so it always requires an associate to help find somebody for my specific zip code. It's not always something that I can easily set up for myself in terms of an appointment. That's always been the challenge but it's understandable.

The policy was a good deal. I was happy with it and I bought the policy with that deal. I had a good experience with Cinch Home Services when my garage door was broken. The contractor came and checked it. I paid only $115 and they fixed it. Cinch previously told me that whenever a heater or AC stopped working, they wouldn't charge me if I didn't order the stuff. They would just come and fix it. But they recently told me that they would charge for coming to fix the air conditioner for $215, and another $215 for a washing machine. Why I am paying $50 every month if they would charge to come and fix? And they charged me double. That is not fair. It is only the switch that I don't know how to use. That is the only thing the tech fixed. Nothing was broken.

We made a claim with Cinch Home Services a couple of times, and everything was always taken care of quickly. Recently, our stove threw up a code. And come to find out, it was our fan for cooling the oven that went out. So, the oven would not work. We called and made the request. Cinch called a company to come out for us. And the company contacted us so that we could set up a repair time. They came within the time that they said. And the person was very professional, friendly, and knowledgeable. Which is why he was able to tell us, based off of the codes that showed up, exactly what the problem was, and was able to take care of it. So, he ordered both parts that were possibly needed. But he said, "Let's fix the one first and see how that goes. And if it doesn't work, just call back and we'll come back out."

If something goes wrong, I like being able to call and they have somebody come out. Cinch Home Services has always been very helpful. Also, I love the techs. There's one that I always get the same person. He came out for the air conditioning system. And he has always been coming for a few years.

So far, service has been really good. But all their fees went up by 15 bucks because of the economy and I wasn't happy about that. Other than that, they use local people and the techs get the job done. With Cinch, I like the ease of getting something finished.

We've used Cinch once for the refrigerator. I like that it was easy to file a claim through the app. They sent out a technician within 48 hours. He did a good job. He did it quickly. He explained what he was doing and what the issue had been. Everything went well with it. The tech fixed the issue in the short term, but it's coming back.

I did a claim for the plumbing a month ago and it was okay. So far, so good. I had to pay my deductible. They contacted the business to come out to do the repair. It worked. But then the problem reoccurred. I had a second service today. Now, it seems to be working.

$$$$ AVOID THIS WARRANTY COMPANY AT ALL COST! $$$$

We recently bought a home a couple months ago and we landed on Cinch Home Services for our first year of warranty services...we wish we never bought into their services.

Cinch is reasonable in price. We like that we don't have to pay the full amount upfront. We are able to make monthly payments. They are also very quick to respond and find the companies, whatever that we need quickly. When I submit a claim, they provide me a number, where I can call the company. They also give me a reference number to give to the company. The techs have been very knowledgeable and they do their job well. They also save us money. Cinch is a great company. They make homeowners’ life easier.

The claim process is not too bad when I call in. My only complaint is they don't all speak in English but other than that, I've had good luck with their reps. Also, for years, I had a really good tech but they had to quit and it's been hit or miss since. Cinch doesn't have anybody local where I live right now. They're always coming from a couple hours away. I had a tech who did a misdiagnosis and the repairs didn't last six weeks. Cinch sent another tech who got it fixed.

The water tubes that connect to the ice machine were damaged and Cinch replaced them. The tech was polite and he had everything he needed when he did the repair. I was very satisfied. Cinch is prompt and efficient, and it’s easy to deal with the website.

There were leaks in my bathtub and toilet in one of my bathrooms. I made a claim with Cinch and they were very good in responding. The tech we had was also good. He had to come back because he didn't fix the issues the first time he came out, but he fixed them the second time.

I preface this by saying that while Cinch is highly rated (3+ stars) by websites such as, “TrustPilot”, “MarketWatch”, and “ConsumerAffairs”, sites that allow for customer reviews such as “Better Business Bureau” tell a completely different story with ratings closer to 1 star.

Cinch's website is straightforward and simple and once they receive the request, the servicing company immediately calls. I had a claim about a month ago regarding the cooling system. I logged in, submitted a request, and Cinch sent a team. The team did an assessment and they did their job well. They came on time and it was a quick turnaround for the next step. Eventually, the unit got replaced. The other team that came in to replace and assemble the new equipment also did a good job. They were professionals and the job was neat. I've been quite happy with that service.

Cinch has been great. I filed a claim for plumbing and the repair people got here within a few days. Submitting the claim wasn’t too difficult but I wasn’t aware of the additional $15 charge when you make the claim online aside from the $100 service charge. But it wasn’t a big deal.

Everybody from Cinch was friendly and it was fast service. I was very impressed. I did a repair request for the AC unit and the tech came out in just a couple of days and fixed it. He was professional. Cinch gave me a little bit of a warm and fuzzy feeling knowing that it wasn't a crappy company.

My refrigerator went out and a couple of days after I submitted a claim with Cinch, the techs came out. They repaired it and that took a long time, but we were told that it was because it took a while to get the parts. When they repaired it, they did a good job and were very friendly and informative. So far, I haven't had to call Cinch that much. But when I did call, they were pretty fast with coming out. Their customer service reps were also very informative when I talked to them on the phone.

It's been great with Cinch. I submit a claim then somebody calls me and gets everything taken care. The service is quick. The price is not bad. A couple of years ago, I had a problem with my furnace. A technician came and told me that I was in danger and it was about to go, and that if I would have kept it running, I probably would have lost the house ‘cause it had a gas leak. I ended up getting a new furnace because it couldn't be fixed. I've told a bunch of people about Cinch. I’m gonna miss Cinch ‘cause we're fixing to sell the house and moving to Puerto Rico. I don't believe they offer the programs there.

Cinch had someone come out for my air conditioning unit and the people replaced it. They were right on it and it was good. The technicians were professional and friendly, and the company was great. They were very responsive. I would use them again. I had to come out of pocket but it was very little. Cinch doesn't cover the hoses and the different other little pieces that it requires. But it's great having Cinch. You don't have to find your own people to repair your stuff. They have people already in place for that and they cover a lot of things some warranties don't cover.

Cinch was HMS previously and with them, whenever I create a case and when the service was done at that time, I will give a check of my deductible to that technician. Now, Cinch asks me to pay upfront first and then the technician comes. And then, the cost also has increased. But I am fully satisfied with Cinch.

Everything with Cinch has been good so far.

Cinch Home has been prompt in sending people out and they've been responsive. It takes a long while to get things repaired though. Recently, the refrigerator compressor broke and Cinch contacted Sears. Sears sent out a repairman fairly quickly but over the next three weeks, they were diddling back and forth about whether they were going to fix it or get a new one. They sent us three different compressors in the mail and we kept them in the garage. After five weeks, they decided to replace the refrigerator completely rather than fix the compressor. So we were six weeks without a refrigerator, which wasn't fun. We got our coolers out, filled them with ice, put things in them. But that wasn't pretty satisfactory.

The tech had to install a pump for the furnace to pump on extra water that leaks from it and so far, it works fine. Submitting the claim on the website of Cinch was pretty easy but it wouldn't let me give a full detail when I needed to request service. It just gave an option of furnace not working, but it wouldn't let me elaborate saying it's leaking water.

Working with Cinch was easy. They booked the contractor right away. The tech was very nice when he came over and was good with the follow-up. He was very detailed. The rep told me the process and they were very communicative. I loved it.

We had to do a claim and they were on top of it. They were speedy and they answered all my questions. This was for a long distance sale, so it could have been really tough, but they were great. I like the timeliness and the people they employ. If those people hadn't known what they were doing and hadn't been quick to respond, this could have been a real hiccup in the whole process. We had a claim for an air conditioning system that went out. The techs were able to fix it. It was awesome that they responded quickly as they did and I appreciate it. I highly recommend Cinch.

I had to make a claim with Cinch twice. You go online, ask for a service, tell them what kind of service you need, and then they call you back and let you know who is going to do the service. In my case, last time, there was nobody in my area available, so they wanted me to find somebody to do it on my own. Then they will reimburse me if I give them itemized bill. The first experience was Sears Home Appliance Repair. That was great. The tech came out. He looked at my air conditioner. He said, “Well, we've got to thaw it out first before we can do anything. So, I'll have to reschedule a second appointment.” He came back out and he fixed it. He gave me some advice on how to keep it from freezing up.

Submitting a claim wasn't too bad. The only problem was the plumber they sent out said it was one thing after doing everything. I had to get with the condo people, and they end up sending their own plumber to do the exact same thing, and he ended up finding the problem. It was an outside issue still within my unit. Other than that, customer service was fine. It would have cost me well over $1,000 for the plumbers to come out and do what they did.

I'm extremely satisfied with Cinch. I'm gonna tell a couple of friends of mine and I know at least one of them will take out a contract with them.

My Realtor told me to get Cinch. It's easier to sell the house if there's a warranty so I did and it paid for itself. I used them for an air conditioning repair. The unit wasn't working and it was right before I sold the house. The claims process was easy. I did everything online on my phone. Then, a tech from Sears came out. He was there on time, checked the unit, and filled it up.

I've been covered for eight years. Submitting a claim has been very easy and user-friendly. I used to always do it on the phone, but then when it got better online, I did it online. It tells you, “This is the appointment. This is who's gonna call you.” It gives you all kinds of information. The last time it even offered troubleshooting options.

They provide good service. I got no problem with it. I worked in the maintenance department for over 21 years for the postal service. I know what they're supposed to do and what they need to do. They did everything they were supposed to. No problem with the contracting companies as well.

One star seems far too much. Absolute joke of a company. Pay a very high annual fee, they only have one provider in local network that deals with waterline problems. Scheduled us 8 days out for a serious problem. Customer service kept us on hold passing the buck for over an hour. These people should be ashamed of themselves.

Kudos to upper customer service representatives Mgrs. Clayton & Williams. My confidence was restored due to the due diligence and continued efforts of two employees who went above and beyond. I would recommend Cinch Home Services to those looking for a home warranty company, and I don’t say this lightly.

We've had very good luck with Cinch Home Services, better than other warranty companies that I've used in the past. Cinch took care of my recent claim quickly. They have been easy to deal with. I recommend any of our homeowners get a home warranty, and I only recommend Cinch.

My air conditioner's fan portion was not cutting on. The person Cinch Home Services sent out, after I paid the deductible, couldn't do anything on my product. I ended up having to call the manufacturer that installed the product to do it. I lost money on the deductible because the company they referred to me said they couldn't work on my unit. It had to be recharged. It was just low enough on freon that it wouldn't kick in. I had to pay that out of my pocket. But overall, Cinch is on top of it. They tried to get the problem resolved right away. I was contacted back with someone that would come out. They were here the next day.

The air conditioner unit went out on the first floor. It wasn't blowing cold air. Once I had called Cinch Home Services and made the claim, they got right on it. They sent somebody out the day after. The contractor had to replace the motor in it. The tech came out, did an assessment, and told me what was wrong. He said he needed to order a part and get final approval from Cinch. So by the time he came out and got final approval and the part, it may have been four or five days. He came, put it in and was done in 45 minutes tops. He was very thorough. And he knew what he was doing. The unit is working fine now.

When we bought the house, Cinch Home Services was recommended by my Realtor to get the home warranty. So, we did that. And we found it to be very satisfying. So, when the time came up in the year to renew, that's what we did. Quality is excellent. I've only had one blip of services, and that had to do with somebody coming out here and misdiagnosing the air conditioning system. And he needed to order some parts. When I called about it, I didn't get any answer. I just kept getting pushed off. They said, “Your service is gonna be in a week.” I said, “What do you mean? I had already waited a period of time.” Nobody would give me an answer why I kept getting pushed back a week. But submitting claims is very easy. I told others that they should use Cinch. They took up my recommendation.

When I had a sewer problem a couple of months ago, I was exceptionally happy with the people that came out here and did the work. But I went through hell with Cinch. Things could have been handled a little bit differently. I also had to call in because my air conditioner went out. They took the $200 deposit plus the $15 deposit for the service charge. Somehow, something messed up because I didn't get to talk to anybody. I had that automatic system. They said, "We canceled it and your money will be refunded back to you." I broke down crying. I felt being bombarded. It would give anybody a stroke or a heart attack.

I had to call back and had a lot of questions about how the home warranty works ‘cause it was the first time I ever filed a claim. The lady that answered was so helpful and made it crystal clear. The guy that came and looked at my refrigerator knew right away what was wrong. The power had gone out for about four hours and it was at night. I went to bed, and when I woke up there was water on the floor in front of my fridge. He said it was that power surge when it came back on that zapped the motherboard. He went down on his truck, got a motherboard and put it on. Cinch has worked for me. I live by myself and a big chunk of change for an air conditioning unit or a furnace would be hard for me. It gives me peace of mind.

Our most recent experience with Cinch was excellent. We had a refrigerator issue, which the repair person dealt with quite promptly. All in all, very satisfactory. However, a couple of years ago, we had a big problem with our air conditioning system which went on the fritz in the hottest part of the summer, and there was difficulty getting a part. Cinch was not willing to let the contractor use its sources to get the parts, so we had a long wait. It was not a great experience.

We submitted a claim for our AC that wasn't working. The tech came out and he determined that our Nest thermostat went bad. He was very informative. He was showing us a bunch of stuff. He fixed that problem. Our most recent claim, which I have to call Cinch back, was with our fridge. Our fridge wasn't cooling properly, both the fridge and the freezer. The water and ice dispenser on the fridge door itself wasn't working. Cinch sent someone out. We did have to wait a little bit for the parts to come in. Once we got those parts, the contractor came out and fixed the fridge. The water dispenser and ice dispenser are still working fine. But we've noticed the cooling has seemed to take a little bit of a dip. So we were gonna reopen the claim.

Cinch is a home warranty company that I've used in the past, and they've always done a great job. Submitting a claim has been amazing. They've been quick, responsive, and they get people right out to you. I had an air conditioning system that was not working in my actual home, and they came and repaired it. There was a broken fan that they had to replace. I've told everyone in my family to get the Cinch warranty plan.

I was more pleased with their service as HMS than I am with Cinch. Everything has gone up and having qualified technicians in your area is harder now. Also, everything is automated. That's good for some people but some issues need to be handled with a representative. Recently, my air conditioning system was leaking water. They gave me a vendor and it was difficult to get something scheduled with them initially. Then, I noticed they had scheduled an appointment for me prior to me actually talking to anyone to discuss whether that time was convenient for me. That was not very good.

My copay used to be $125. When I called them the other day, they told me there was an extra $15 surcharge on top of the $125. I don't have the option to opt out of the surcharge so it's almost like the copay went up to $140. Other than that, the tech for my recent claim was professional. He was a Sears technician and he did the repair for my washer in one day. having the warranty alleviates having to worry about certain things. I have the peace of mind that if something does go wrong, I could call.

We just got the washer done but it took three weeks to get it fixed. It seemed like Cinch was a little bit unorganized somewhere. The technician was frustrated with them. He didn’t know why Cinch was making it so hard on that day. For some reason, they were giving him a harder time than usual because he said that the thing was done. For the technician, Cinch was spending more money than they need to. But they’re right there. It's gonna work and it might be a one-time thing. The service guy said they'll be contacting me shortly. And then shortly turned into a week. But I understand. There are situations. But if it happened every time, I would be trying to find somebody else. One thing they can do well in that situation is to make sure that they contact people back. They’ve got a lot of people. It took me two times to get it back up to speed but everybody was doing their job. I'm sure they're trying their best not for that to happen.

I don't like that every time, the deductible goes up. I had a claim for my stove and I didn't like that the lady rep told me I had to pay my deductible right there. I told her I would pay it when my stove is fixed. But she was adamant with me. I said, "No. I can speak to a supervisor." The deductible came out my way. When the tech came in a couple of days, I paid my deductible. He was nice. Since I've been since Cinch, I don't have any problems. But if thy've been with people more than two years, they should offer some kind of incentive. I only got a month free.

I like Cinch. I've had three different claims and they took care of everything just like the program stated. I've had real good experiences with the techs. Cinch knows the repair people that do a good job in the area. The only thing I pay out of pocket is my deductible. By the time I am done, I've probably paid a little bit for insurance, but I don't have to worry about it if I'm not home and my wife is here alone.

The service was excellent. I had to have an AC unit serviced and it was painless. It ended up being replaced and it was very simple. They paid a good portion of it and it cost me a lot less than if I had not had the service. Also, the customer service was awesome and the company that they used to come out here was very professional and quick. It was pleasing all around.

If they're gonna market and sell a product like this, they need to check the local areas to make sure they have vendors available. Fortunately, we are able to use our own vendor, which would have been my choice anyway. But it's frustrating to turn in a claim and then find out that I gotta go through two or three days to find out they don't have a vendor in the area to take care of the problem. But they fulfill their obligations and they do what they said they're gonna do. We're happy with them.

Cinch creates a veil of protection if any of my appliances or mechanicals go out. I had an issue with my garbage disposal and I texted my local account manager and she told me, “I'll get the claim started, but you definitely need to submit it through the system.” I got an email saying, “Hey, we've received your claim. We'll be in touch with the company that will be contacting you.” Then, I got the next email that said, Hey, this is the company that's been assigned to your claim.” There was a little back and forth with that company but they handled my issue very quickly. The garbage disposal had to be replaced. For 500 bucks a year, it's a small payment to have that protection.

Being part of Cinch Home Services is great because I could get whatever I needed to be fixed in my house fixed. We had an issue the first day after we bought the house, and Cinch fixed it. We decided that at that moment that when it was time to renew, we would renew. And we have ever since. I appreciate having the deductible that I have and knowing that I would get someone out here to fix it.

We had the Sears people as well as the Simpsons and they were fantastic. With Cinch, if something goes wrong, you know how much it's going to cost you by the amount that you need to pay. And then, everything else is gonna be taken care of. They just have to make it much easier to be able to speak with somebody about a claim. The last time I put in a claim for our dryer, it said Cinch had already replaced it and that I couldn't do a claim. My dryer has never been replaced. Somehow, I found a workaround. But I would just rather speak to someone.

I am pleased to announce that Cinch Home Services contacted me and reimbursed me for the full claim of $ 2000. Needless to say, this changed my evaluation of the company, and I plan to continue as their customer.

I've been very pleased with Cinch Home Services. This is a home that we purchased in November. We had an air conditioner system that the coil went on it that needed to be replaced. And through Cinch's local contact here in Cincinnati, that was done promptly. Very professional service. They acted very quickly to replace a critical item. It was smooth once we figured out how to contact an individual. That was the only difficulty. But the contractor was excellent. We would use them in the future if need be.

I have been with Cinch a couple of years and have only had to use them for air conditioning issues thus far. We started having major issues with our AC unit near the end of May 2023. It actually went out on the day of my daughter’s graduation as we were hosting a party for her. Keep in mind we are dealing with Texas heat. I put in a claim with Cinch and a service provider was assigned. I was able to get the service provider to come out the same week but I had to call him repeatedly. His visit was all but 5 minutes stating Freon was extremely low and the unit evidently has a leak and needs to be replaced. Long story short, Cinch approved the replacement on 6/12/2023 but nothing has happened yet. I have called the service provider multiple times and was advised he is waiting for Cinch to provide the pickup details since they ordered the parts. I’ve been calling Cinch ever since and now I’m being told there is one part they can’t find but are “researching “. In the meantime we are having 100 degree weather with extreme heat indexes and this puts my family’s safety in danger. After multiple failed attempts to get any response from Cinch, I had to purchase a replacement HVAC unit and pay for the installation. My family’s safety is not going to be put on a back burner while Cinch try to figure out what to do!

My refrigerator drain was plugged and the tech cleaned it out. He was very nice, helpful, and polite. I don't like the $200 deductible, though.

My experience with Cinch is usually pretty good. The only problem we have is we live out in the country and we have a geothermal. So sometimes, it's hard to get people to come out and do work. When I had a toilet issue, it took a little long to resolve, but that was the actual plumber's fault. The plumber that was scheduled to come out got sick, so there was nothing they could do there. Another thing is that I have the coverage for the septic tank pumping. So I have to go through Cinch, and then I have to call the company themselves, and then I have to pay the company and get reimbursed. So that's kind of a pain.

I've had rental properties which I had Cinch involved with and everything's been fine. The customer service has been fine. But sometimes the left hand doesn't know what the right hand is doing. The hardest part is getting ahold of somebody that you really need to get ahold of. You have to go through 15 menus to get there and about three people.

My air conditioner broke in October of last year and I didn't call right away because I didn't need it anymore. So, I called Cinch in February and I said, "My air conditioner broke last year, central air conditioner unit. You know, the outside box wouldn't come on." I didn't call because I didn't need it, but I was assuming that, eventually, they might get busy and I wanted somebody to look at it before May. There would be a $125 charge, and then they would give you the name of a vendor to call. So, I called the vendor and the guy came out on a day at the end of February. It was probably 68 degrees. He looked at the air conditioner and said, "Oh, this is old." I said, "I know it's old. It was here when I bought the house in 1998." I just had it serviced once, and the guy told me to never get rid of it until it can't be repaired. It's a Lennox. It's a great air conditioner. So, I would rather fix it if I could fix it.

I went online, filled out a request, and paid my deductible. Cinch sent somebody out. They were supposed to fix my issue but my outside closet to put a hose on isn't covered by the home warranty. I still don't have a working outside faucet so I don't have a garden. Another claim I had was for a leak in a shower and Cinch couldn't fix it as it was not covered by the warranty as well. I ended up getting a whole new shower because that was the only way to fix the leak. Those aside, I had someone come out for a dryer or a washer problem and that was fixed really nicely. That was great. When I had a clogged toilet, someone came out and fixed that. It was the same when I had an electrical problem with my stove. I really feel good about the work done.

The process has gone smoother except the prices went up compared to what it used to be. But other than that, I had no issues. Everything was paid for with my claim.

With Cinch, I don't have any doubts if my property is gonna get fixed or not. That’s a great plus, especially being a homeowner. My AC was trying to clock out so I went online, put my information in, and filed a claim. It was really easy. Then, I was told that the contractor was coming and their service was great.

I had a hot water heater problem and they took care of it in accordance with the contract. The deductible seems high to me, though.

We had a wiring issue with our AC and the tech came out and confirmed it. He said he had to get approval to fix it. He waited a week before he even asked for approval and then, he got it and we've been waiting for him to come. He had done a temporary repair but it quit working. We called back and Cinch assigned a company. The tech put a new capacitor in it and we locked up the bus bar box so nobody can yank that out again. Then, I contacted the first guy and he said he'd come out Monday or Tuesday but he got sick and I haven't heard a word from him since. We're sitting here with 86-degree temperatures expected next week and an AC that's working, but we're not real confident in.

I had a claim for the refrigerator and I had some plumbing issue. The plumber came out and I had no problem with that. The issue is the timeframe to get the refrigerator replaced. They were holding me under pressure to take a cash payout instead of having it replaced. I was adamant that I am not seeking a cash payout for the refrigerator, I wanted it replaced. I had to wait and it took a long while. The thing is, suppose I have an immediate need for a refrigerator and I have no alternative. So if they're replacing it, they have to start sourcing very early, and not just tell me they had found something, but then say "Oh, this product out of stock." Also, I pay 50 something dollars a month. If you add every month I'm paying and I didn't call for service, that's not being deducted when I call. I still have to pay upfront before they could address my issue.

The only thing that I really don't like is it's almost impossible to get ahold of them. Also, communication is not very good. The first time, the issue was with our garbage disposal and it took almost two weeks before I had any type of communication. There wasn't any notification on the website that I needed to reach out to the contractor to get somebody to come out. I would call because I had questions, and nobody would answer the phone. It says someone's available 24/7, and nobody's there. But, when I used them the second time around, it was pretty easy. It was nice having someone fix the issue and explain what not to do to prevent whatever happened from happening again. Plus, a lot of the repair is covered.

It's always been a hassle to get through to somebody. In the very beginning, it was terrible. I would cry and stay on the phone for hours. Since they've become Cinch, even though it's still troublesome, it's better because they've changed their phone system and they've gotten the portal. It's a better option if you know how to use portals. With anybody older than me, if they are not as tech-savvy, it might be a little harder. But it was self-explanatory for me to file a claim.

Cinch is reliable. Submitting a claim was very simple and I was able to get it done in a timely manner.

I submitted a claim to Cinch for a plumbing issue. I gave them a call. They were very quick in responding and were very thorough. The technicians were excellent. They were here on time as promised and scheduled. Once they arrived at my house, they detailed what the issue was and what the solution was to my issue, and they took care of it. They cleaned everything up, and everything was good. It was very positive.

We submitted a claim with Cinch when the furnace wasn't turning on. They sent somebody out who cleaned whatever the part was and sent me on my merry way. The person knew what the problem was just from observing it. My father-in-law has the same home warranty from the same company and he had an air conditioning unit issue a week and a half after we had our furnace issue. But they were able to take care of him as well.

I made one claim for my furnace with Cinch, which turned out to be that I needed to learn how to properly maintain a furnace. The tech was great. He said, “You didn't need to spend any money on getting the claim.” He taught me everything I needed to know, which was very helpful. I like the assurance that a professional will be here to look or help me with whatever item that I need help with. When my furnace was having issues and I was panicking a little bit because the furnace was new, it was very helpful to have them there for that situation.

We would call Cinch when submitting a claim and they would respond fairly quickly. But some of the claims reps were hard to understand. The second time that we had to go through the service, the person didn't even understand what we were talking about. We had to stop them five times just to say that was not what we wanted and this is what we wanted.

I tried to do a claim online with the link that Cinch told me. It wouldn't let me go through so I ended up calling and doing it over the phone. The reps were very attentive. They got the information right away. The contractor got the repair done very quickly. They were very polite and explained everything very well. I would recommend Cinch. They're easy to work with.

I'm not happy with Cinch. The service was fine up until a week or two ago. I had a problem with my garage door opener. The tech found the issue is the logic board which is covered under the warranty. The only thing that isn't covered under the warranty is the Wi-Fi. So, I asked the guy, I says, "Is the door opening because of the Wi-Fi?" He says, "No. There's something wrong with the logic board." He said, "But because Wi-Fi is on the logic board, the warranty people aren't gonna cover it." That makes no sense. It was gonna cost me $500 to get it fixed so I said if there aren't gonna cover it, I'll find another company.

Our fridge died, and the techs came by, did their little check-up and figured out that it was completely toast. We called Cinch and went back and forth on it. It took a couple days, but they ended up junking it out and giving us the option of either replacing it with a similar model or cashing it out. We opted for the cash out because we already had a fridge in mind. Cinch also replaced the furnace before we moved in. I appreciate the fact that they continue to do more claims without issue. It could take a few days to get a technician out, but having a home warranty is well worth it, at least, for the first year 'cause you don't know what you're walking into.

I had a problem with under my house wherein a main switch or valve broke off for whatever reason. I didn't find out till afternoon, and Cinch said, "Well, can it wait till tomorrow?" I said, "Well, I don't think so. I won't have any water." They got somebody out there right away, and he was great. My fiance was here and he did the most interaction with him. The technician was engaged and talking to my fiance, and I had just gotten home from work when they finished up. My fiance was very happy with the way things went. The only thing is I got some sort of surcharge that I wasn't aware of. It said it was $200 for the service call, my part of it, but I was charged 215. Also, the first year with Cinch was paid for and it was $100 less, so I wasn't happy when they boosted it. I called on them and they said, "That's because we added a whole bunch more things that we're covering," even though I didn't request it. They just changed that.

I made a claim for my washing machine because it wouldn't drain. Something was wrong with one of the hoses inside and two of the tub straps to keep it from moving all over the place were broken. A gentleman came out, took the front of the washer off, and checked everything out. He ordered the parts, explained everything that was going on, and as soon as the parts came in, he came back and put them on in less than 15 minutes. He was in and out. The whole process took four days and I liked the promptness, courtesy, and professionalism of the service that I got from Cinch Home. I also liked the fact that all the financial was handled upfront and everything was squared away and taken care of.

Cinch sucks. When they first took over HMS, I had a water heater that went out, and they wanted me to call around and get all this stuff done. They were supposed to be doing that. I don't like them at all. They have gotten a little better though. The last time I called them was about the air conditioning, and at least, they got somebody here before four weeks like it was the last time. I had to go a few weeks without my AC last year.

I had an issue with my stove and I called Cinch. It turned out that the wrong type of person was dispatched, so I had to go back to them. A sales rep helped me and personally intervened. Then somebody called me up and we had a conversation. I appreciate that their service was very personalized and I didn't feel like I was shuffled around. But then they couldn't find anybody within a 100-mile radius to come do the job, so I had to find somebody on my own and they were going to reimburse me.

My air conditioner broke. The first technician came out and told me the whole unit needed to be replaced, and that someone else would have to come out to verify that. Someone else came out about four weeks later. I was glad it happened in the spring. If it had happened over the summer and we had to wait a month, that would have been awful. They verified it then Cinch replaced it. I was very happy. Another claim we had was for a plumbing clog. The technician was a little annoying. I could tell he didn't wanna be there very long but he fixed it for me.

We called Cinch over the phone and they sent somebody out who took care of everything. The plumber and electrician had to come back because they didn't realize that it was the circuit breaker until the next time they came out.

We had a problem with TotalProtect initially because I did not totally understand the process. There were so many things that we thought we were gonna get with repair. But we did not get them. In addition to that, the company that did the work sent in an invoice of what he had not completed. So, we talked and talked and talked and they in turn made that $1,000 good. Then I increased my coverage to a better coverage where we'll cover all those little incidentals that they didn't cover the last time. Submitting the claim online is great. I would normally do my claim online, and then if I had any questions, I would call back to get a live representative. Because sometimes, it's hard to explain your concerns online.

When my HVAC unit upstairs wasn't working, Cinch sent somebody out who was fantastic. He was blown away that the HVAC unit was the original unit from 1987. He couldn't believe it was still working. This past February, we had a really warm day. I turned the air on upstairs. I went upstairs a few hours later and it was warmer up there than it was. I put my hand under a vent, and it was room temperature air coming out. The repairman had said it was gonna die sometime soon.

the Whirlpool washing machine stopped working after 1 year and 5 months old. I filed the claim with Cinch on line immediately. The company assigned to us diagnosed the problem as a broken lockdown latch , and ordered that part, which comes from Canada 6 days later. Another tech comes out from that company with the part and the machine will not start. He brought a motherboard , and the machine did not start after trying that. It took 5 days to get the tech to file the report with Cinch. Cinch would not do anything further until that report was filed. The tech finally sent the report late after I called the repair company . Now Cinch wants to send a tech the third time with the same part. The Cinch phone staff simply give the same processed answers without getting results. Still no washer after 2 weeks. They do not allow you to speak to a supervisor. At this point Cinch will need to provide a check to put toward another washer, which they do not want to do. Oh and the check I am told takes another 2-3 weeks. I am cancelling this Cinch warranty policy. They have collected about $1,200 in monthly payments so far, which has turned out to be a waste of money. 2 different repair techs and 2 different parts does not motivate Cinch to replace this Whirlpool non working washing machine.

My range was not working properly. The tech was a nice guy and he knew what he was doing. The job took two trips because he had to order parts. He did a good job. He couldn't fix the problem totally but he fixed the majority of it. Cinch is still looking over the case so it hasn't been finalized yet.

We love the service that we have. We have peace of mind, and it's very helpful. I can come up with a small figure, but I can't come up with 20 grand to replace something. The only complaint we have is trying to get ahold of someone from Cinch because it's all automated. I was having trouble with the website and couldn't get ahold of anybody. It took forever to finally get someone. Our air conditioner was dead and it had to be replaced. A permit was pulled and that was just checked out. All is well. It was an easy transaction with getting it all taken care of other than the initial part of it.

My dryer stopped working. It wasn't heating. I called Cinch and the tech that came out was super knowledgeable. He knew what he was doing and got it done really quick.

I had a claim for my refrigerator freezer. I had a good experience with the techs they sent. With Cinch, I like being able to pay a basic charge instead of a whole charge for parts and labor.

I've had a few claims over the years and they've been good experiences. The reps have all been good and the techs have done a good job too. I've been pleased with everything, from the customer service reps all the way down to the people that come out and do the work. Cinch is worth the money.

I submitted claims for the replacement of a faucet, a garbage disposal, and a water heater with Cinch Home and so far, my experience with them has been good. For the water heater, there was some internal leak that caused the unit not to fire up. The tech who came out was very good and he took care of the problem.