Cinch Home Services Reviews

We've stuck with Cinch because their rates seem reasonable and they always solve the problem. We get an appointment quickly. This last one is the only one I've had a problem with. I had a problem with their website. It was telling me that I had to call because they couldn't find a provider. I called and was having problems talking to the guy, and we got disconnected. He never called me back, which was quite frustrating. But I called back and got someone to help me. Other than that, we've had it 10 years, and we haven't had a problem. We've had a lot of appliances going out that have been replaced. I've replaced my washer and dryer, and it was $100 deductible. I've replaced my stove too. They've definitely saved us money in the long run. For their phone customer service though, I had to go through 15 prompts to get a real person.

The garage springs snapped so I called them to get an idea of how much it was for whatever I needed to do. I wasn't ready to do anything but other than that, it was quick customer service. The tech was very helpful. He told me I needed a new garage door and I would have to pay $1,499 for that and that AHS would pay for the new motor.

We purchased a home and the seller’s provided the home warranty through Cinch. We had issues with our septic tank that we had to place an emergency call out for a few months after we moved in. We went ahead and paid for the repair and never initiated a service request. In March 2022 our hot water tank stopped working. We placed an emergency call to our trusted plumbing service and it needed to be replaced. When we went ahead to apply for reimbursement from Cinch we were told it was unauthorized and no reimbursement would be issued. We asked to appeal this with a supervisor and we’re told no supervisor would be available to speak with us and this claim would not be paid period. So very rude to not take every situation into consideration and to just flat out deny it. Horrible customer service!! Would not recommend this company at all!!

I put a claim in yesterday morning and Cinch has done an extensive search looking for somebody to come do some electrical work for me, but I haven't heard anything. They said to give them 48 hours. I've had claims before and they've all been fine. I've had some dumb ones though. My washing machine was dead so they came out and it turned out it was a little button between the two plugs you just push in and it was fine. The furnace claim went good. They did some toilet repairs and that went well too.

I've been happy with Cinch. They've responded fairly quickly whenever I needed the service. The claim for my washing machine went well. The techs were excellent. They were really professional and helpful.

Cinch is very quick and timely. My fridge was out, and a contractor came out the next day. That was definitely a blessing. I also like that I don’t have to be there for the person. It’s a super quick, easy process. I just call, and I can either speak with an automated machine or with one of their representatives. I'm very satisfied with Cinch. I'm glad that I chose to continue that service after my first year.

For my recent claim with Cinch, one of the electronics blew up. They were prompt and fast about how they handled the entire thing. The techs that came were all professional. There was just a delay, the parts were not available. But Cinch has been great so far. I'm going to continue it next year as well.

I've had to file a claim with Cinch six or seven times within the last three years. It was a good experience. Everything worked out like they were supposed to.

Our claim for a leaking pipe that was leaking into the kitchen ceiling from the upstairs bathroom is still a work in progress. We've already had three visits and we need another one because it's a complicated issue. But they've been punctual, thorough and they’ve done a good job so far. They've been really on top of things and they're doing the best they can.

I used Cinch for my dishwasher and that went well. The tech knew what he was talking about. But Cinch could work on the ease of their website. It was a little bit difficult to navigate, having to hunt for where you go to, especially as a first timer.

Our recent claim with Cinch was for the garbage disposal. The tech fixed it and left.

I opened a claim with Sears Home Warranty / Cinch regarding my dishwasher on 01/10/2022 and have not heard back as of 03/14/2022. One of the parts needed to fix my dishwasher is no longer available. They need to either replace the dishwasher or provide me with the money to replace it. I’ve called both Sears Home Warranty / Cinch over 12 times over the past 2 months and have not received a single call back. I called the Cinch Corp. Headquarters and asked to speak with someone in the complaint department and was transferred to Sears Home Warranty customer service. Part of my calls were never recorded and from then on I had to ensure each time they recorded the conversation in my claim. Then I was told on the last few calls that my issue was being escalated and I should receive an email within a week. I never received an email. I guess escalated means IGNORE? The last 3 calls I was told that my claim was being reviewed by their authorization department and I should receive an email within a week. One of these people said she was a supervisor. I never received an email. I’ve read many similar reviews of Sears Home Warranty / Cinch and see a pattern.

March 8th, 2022 I called this company to schedule a repair service for my garage door. It took me about 1 full hour to speak to a rep. He asked me for my account number, e-mail, address, and phone number to find me in his system. When he did, all he provided was the phone number and name of the company in the area that I needed to call to schedule the service visit. Although he did not even schedule the call for me, he wanted to charge $150 on the phone for his service. It is important to mention that they automatically get paid from my cc $51.95 every month. I honestly did not see any added value to their services and rather a waste of time talking to a service company that does not provide the service but rather keeps you waiting for an hour on the phone. Disappointing for the situation, although I was with this company for 11 years, I decided to cancel the account last Thurs, March 10th. By the way, this is the same day when they normally charge my credit card for the following month.

Cinch provided an electrician following our call to them regarding some issues. The electrician arrived without having made an appointment and broke a fuse which they replaced however after they left we realized a new outlet was no longer working. We have been in contact with cinch and the electrician, both of which refuse to take ownership of the issue. Cinch will not allow us to terminate coverage without charging us over 400.00. Now Im unable to get anyone on the phone to discuss the issue and am currently on hold as I type this and have been on hold for 42 minutes.

Filed claim for leaking waste pipe on 12/25/21 and had a total of 7 visits from the plumbing contractor, Advance Appliance and Plumbing (North Carolina). On 2/25/22 (2 months later) the 7th person from this company came to the house and was still unable to fix the leak, stating he needed more time and more help to complete. Due to having an unusable kitchen sink, and leaking drain into the basement, I just took the time to fix it myself. Cinch is not willing to reimburse my deductible, and not willing to pay for the documented parts and/or time it took for me to fix the issue-Despite being informed and up to date on each failed repair visit.

Main purpose of this service was to have coverage with major appliance expenses. December in Nebraska, freezing, furnace goes out. Call to create service ticket, they can't provide a service technician AT ALL to my area which I am told AFTER I paid the $150 service charge. I have to set up my own technician and pay them AGAIN for a service charge! I am told to submit the receipt and I will be reimbursed from Cinch the $150 charged to me without providing me any service. I have done this 2 months ago & I am still not reimbursed! I am also told they will not cover any expense for the replacement of my furnace if it is not a furnace they approve! How is it Cinch thinks they have the right to delay installation of a furnace in DECEMBER in NEBRASKA when they couldn't even provide the basic service of a technician in the first place?! DON'T WASTE YOUR MONEY!

Our central heat went out Dec 12th and Sears Home Service couldn't get here until Dec 20th. He replaced one part and said he had to order a heat strip (which is not what is wrong with the unit). He was to return in two days. That was 36 days ago. They assigned another company. Came Friday before Christmas. He said Sears was in error and the problem was the thermostat. He said he was ordering the part and would return day after Christmas. That was 53 days ago. We got a cash advance to have the thermostat put in by Angie's List. We put in four thermostats and it still didn't work. We called Cinch again and was told that those were the only two vendors in our area. Columbia is over 300,000 people.

I started with Cinch Home Warranty in May of 2021. I put my credit card number in with all my payment information and they still send me a letter every month that I haven't paid. I have called my bank, and they say it's not on their end. Every other utility in my home is with auto pay, why can't they get it right. To make matters worse I'm always on hold for more than and hour. Today it was 55 minutes. I'm grateful I did not need their service, I can't imagine how long I would have to wait on the phone on hold. I gave them my credit card all over again! I can't wait until my year is up in May. I will be canceling.

Cinch negotiates some good rates, so it was hard to initially get the person over here for my dishwasher and it took five days. However, the warranty company called me to see if the person had come yet and what was going on. They did a nice job of following up and making sure everything got fixed. The problem ended up being very simple and the person was able to diagnose and fix it straight away.

Two Mondays ago, I called Cinch. The earliest appointment was on the following Friday, which is nearly two weeks. I had reported the make and model of the unit, of the washer and the problem. I looked up the problem on the internet and it indicated there were two different things that could be wrong. One of them was the cracked housing, the other was the suspension rods. The repairman showed up, it took him 10 seconds to figure out that it was the suspension rods, and he didn't have the parts. Now, he was never told what the make or model of the washer was and was never told of what I had indicated that the problem was.

My experiences have been positive so far. 99% of the time, the contractors are good. With the 1%, they can't get something right for some reason. Like my washer, sometimes it works and other times it doesn't. I just stopped calling for that because the tech has been out four times. He orders the same part but the washer doesn't drain all the time. Other than that, Cinch is great.

I contacted the company to file a claim because my sewer had backed up and I could not use any water in the house. The person that I talked to said that I needed to pay the deductible first and then they would send a plumbing company out to fix the problem. I paid the $100 deductible. He told me that it would take up to 48hrs to get a company to come out and look into the problem. 48hrs later I called back only to find out that there wasn't a plumber that they contracted with within 100 miles that could come out and fix the blockage. I live in an area where the population is between 200,000 to 300,000. There are over 50 plumbers listed in my area within 25 miles. I was told that I would need to find a plumber to take care of the problem. I was told to pay for the service and Cinch Home Services would reimburse me for the service. I spent a little over $380.00 to get the blockage cleared. This was November. I sent the invoice to Cinch Home Services. They told me that they needed more information on the part that failed. I had the plumbing company send another invoice stating that the sewer pipe was plugged. I spoke to a Cinch Home Services customer service rep. and explained to the guy that it was a sewer pipe that was plugged. He told me that they still needed to know what part failed. I again explained to him that it was a sewer pipe that was plugged. I asked him if he knew what I meant by a plugged sewer pipe. He told me that he didn't know what a sewer pipe was because he wasn't trained to know what a sewer pipe was. Really??? After this I have been in contact with Cinch Home Services at least 4 more times to find out when I am going to get reimbursed. I have been told each time that it was accepted and that "it's in transit." What does that even mean? I had to cut back on Christmas presents for my children because I had to spend $480.00 for this service. Here we are 2 months later and I am still being told that "it's in transit." I am seeing now why there aren't any plumbing companies that want to work with Cinch Home Services.

Requesting for service to Cinch changed because I have to go through another service to do it. So, it's a little bit difficult now. Before, it was easier. Also, when you call, sometimes they are not picking up the phone or you wait for hours to get through. So, now, you don't use the old phone. There’s a lot change going on there. The service has to be accessible. The latest time, we lost our heat so we had to call them. We stayed four days without the heat in the winter time. There has to be something quicker. When somebody needs services, they have to reply quicker.

I’m not sure how to even start with how disappointed I am with the service they sell. We had a washer which wasn’t working properly. They sent out a tech who said it was fixed. Turns out it wasn’t. So they sent someone out again who also “fixed” it. It then leaked out the back under our floor and into our basement for 2 weeks before we noticed our flooring was damaged. Since then we’ve called more times than I can count and have wasted probably 40 hours on the phone with them and got no where over a 4.5 month period. We had to go and buy a washer out of pocket.

I had a couple of claims with Cinch. But at one point, they couldn't provide me a plumber or an HVAC person because there was nobody in the area. So I had to get my own and get reimbursed and I felt I got shortchanged on some of the parts and labor. When we had a dishwasher repair, we paid the deductible and that was fine. It was a $600 repair for the dishwasher but we only ended up paying $100. But with our HVAC claim, I actually went out and decided to fix that on my own. The person I got said, "This was a pretty big mess, so I'm not surprised somebody wasn't able to help you." But other than that, the service was fine when I didn't have to pay for it. We received the home warranty when we purchased the house. It was purchased by the sellers. But to renew this service on our own dime isn't cost-effective. So I canceled my subscription this morning.

They've been good to me and submitting a claim goes smoothly. The contractors are good. But when I first signed up, I was paying 34.99 a month and now it's like $45 a month. So I'm not very happy about that. I'm going to chop it the next time that the policy comes up.

I purchased a used home and when we did the walkthrough the morning of settlement, the dryer was not working. So, my agent recommended the home warranty and that way, it would cover anything that might break. So, the day after we settled, I called Cinch and filed the claim. The techs came and fixed my dryer, which was good.

I am VERY unhappy with Sears Home Warranty - Cinch. I've had an agreement with them for quite a while. When our refrigerator had an issue we filed a claim. It took SO LONG for their multiple 3rd party techs to get it fixed, we had to purchase a new one at our expense, WE HAD NO CHOICE!!! Ultimately they attempted to fix it, only for it to stop working again 3 mos later. When I filed the 2nd claim, asking for it's replacement they denied my claim SOLELY because the unit had been moved to the garage. Again, I HAD NO CHOICE but to move it to the garage because I had to fund a new one on my one or go without a refrigerator!!! They are a very dishonest and unprofessional company. Don't choose them and if you have them, CANCEL NOW!!!

I've had a hot water heater replaced back in September. They wanted to give me an inexpensive version of a replacement hot water heater. I had to go through a long process to get a better model, which they ultimately allowed me to do. They cut me a check and I ordered the piece separately. Calling in to initiate a claim was a very laborious process. But the techs were outstanding.

I have no heat. They sent a company to me, spoke no English, and overcharged by $400. They never fixed the problem. Cinch refused to send a different maintenance company and left me completely stranded.

I have Cinch for peace of mind but I don't have to use it much. Recently, I had a problem with the ice maker in my refrigerator and it took a while to fix. It wasn't their fault. There were some issues with Sears but it was a Kenmore so I understood that. When I was still having a lot of trouble with them and they were giving me the runaround, and I couldn't contact them, Cinch was great and stepped in. They found a local person who came in. They use local people so I was pleased that they did such a good job. When I first bought this house, I had another plan for two years and I had a terrible problem with them. I had this major water leak one time and they didn't help me very much. I ended up paying a lot of out of pocket, which was why I was in the market for somebody. I did a lot of research and I've been happy with Cinch.

I had a claim for a washing machine and the first tech who came out didn’t seem to understand what the problem was. He diagnosed it wrong and ordered the wrong part. The second one who came out with the new part said that it was not what it was and diagnosed it correctly. Since then, the washing machine has been working great. Cinch takes care of the things that need to be taken care of and they seem to be good.

The automated menu that Cinch has makes it difficult to reach a person but it was painless when someone came to do the repairs.

The claims process with Cinch was straightforward and the service was good. They did two repair jobs for me and I had no trouble getting the appropriate compensation that I was due. One was for a toilet that was running and the other one was for a refrigerator ice maker that was broken. It was a high-end fridge that their technicians did not handle. So, I had to get a third party to do the job and bill them. But Cinch remunerated me for my expenses. I had a third repair job, which was a hot water replacement and I wasn’t too happy with the technician there. They had to swap him out with somebody else but that was fine because the second guy did the job. Having Cinch as my warranty is great. I've had a lot of trouble and for the amount of money that I would have spent had I not had that warranty, it's a benefit.

If anyone is looking for a warranty, I'd probably recommend Cinch. When I submitted a claim, I just made a phone call and said that my oven was not working. They sent a technician who was able to fix it.

I called the dispatcher and they sent Sears. The tech said, "Your system is not one that we can work on. It's a fur-down unit and we don't work on fur-downs. We're gonna have to hand it back to the dispatch." Dispatch said, "Okay. Well, it's not them. It's got to be the other company.". They referred my claim to Fixed and they came a week later. The tech started working on the unit and every time he resolved something, he found something else that eventually, they were gonna be spending a lot more money fixing every six months than just replacing altogether now.

Filing a claim with Cinch has been easy for most of the part but I have an issue with some of it. I tried calling to get my dishwasher fixed because there was a leak in it. A dishwasher guy came out and said he couldn't do it because it was a plumbing issue. He told me I needed to call up Cinch for them to get a plumber so that was what I did. A plumber came out and put a new a faucet closer. When I called up Cinch again asking if we could get someone to fix the dishwasher, they said I had to pay another $100 for them to bring a dishwasher guy out. The problem was never fixed and I have to pay $200 to get the problem fixed.

Cinch has been such a blessing. It's much easier to do a claim now where you can do it online or you can call. I’ve had it for 17 years at this location and 7 years at my previous home. They honor the warranty to the letter just as they promised. When something needed repairing, they repaired it. Out of two homes in 20 plus years, I’ve never had to have anything replaced, which means the contractors know what they’re doing when they come to fix it. For the most part, they're very professional, prompt and efficient. They’re respectful of my time and space.

Cinch covered everything that they said would be covered. There was just one weird thing. We had our refrigerator go out and Sears came out to service it. They had to order a part and the part was taking forever. Eventually, they said they can't get the part. Then Cinch replaced the refrigerator with a new fridge. So, that just took a while. We were out of refrigerator for a month and a half. But other than that, everything else has been great. Most recently, we had some water pressure issue. When I made a call to the contractor that they had assigned to the claim, he was out the next morning and had it fixed. That was just par for the course. All the people that I've worked with has been very nice and gets the job done.

My stuff keeps on not being fixed and the providers keep on canceling the appointments and rescheduling them. I've had a few times where I've had somebody at my home over the age of 18 and then they don't show up or they wait till the end of the timeframe and they cancel the appointment. One time, I had to put a recall on the washing machine because it's still not fixed. The person never ordered the belt for my dryer from the last time he was here. I keep on having to schedule different appointments. Also, I have several different things and they're not combining them into one appointment. There was also when I put a service call on my cooktop and they only provided me $1,000 for a cooktop, which cost $2,000 to replace.

Every time I submitted a claim, I had a good experience. I usually receive a response within 24 to 48 hours. Cinch has chosen to use reliable companies 'cause I've never had a problem with any of the companies that have serviced me.

The claim process is smooth and I'm happy. One of the cooktops was not working. I put the work order online, paid a $100 deductible and they approved. The techs came within a 72-hour timeframe. They ordered the parts and the next week, they replaced the parts. But the first time I ordered, my work order was given to E.R. Appliance and they sucked. They didn't have any respect. They ordered and replaced the parts of my fridge but it was still not working. So I called them and they said, "Okay, we’re gonna do additional work.”. I called Cinch and they said okay. After that, I waited one more month and E.R. doesn't receive my phone calls. I called with my wife's number and they received that. Then, the rep hung up. They don't have the minimum honor for the customer. For one month, my fridge was not working. I have a baby who drinks milk so it was so bad at that time. I ended up with another service pro and they fixed my fridge right away.

The claim submission process is easy. Although, I find it irksome that before I can even get a response for repair, Cinch charges the $100 fee upfront and I may not get a repair person for two weeks. I would prefer to have some options before paying the deductible upfront all of a sudden. Otherwise, it's been fine. Their process is pretty streamlined. But I'm not exactly happy with who Cinch referred us to. It's not the best experience. The folks that they sent us have taken a lot of time getting to us and getting the issue repaired. On top of that, they had to come back because the repair didn't work the first time.

They respond right away when submitting a claim and they set me up with the persons I need to talk to and who are gonna give the service. The contractors have been excellent so far.

I submitted a claim when our thermostat went out and they were very responsive. Also, the tech who came out was good. He installed a new thermostat the same day he came out. Cinch has provided adequate service and I'm happy with them, but I'm not renewing because the contract has gone up too much.

The claims process is pretty simple and seamless. The only difficulty I've had so far was getting back a refund. I happened to cancel an appointment and it took me a little long to get my refund back. But I recently used them for a plumbing issue and I was very pleased with the technician that came out. I highly recommend Cinch to any new homeowner.

My sewer was all backed up. Cinch did a good job at getting someone there at eight o'clock the next morning. I appreciate that. But I didn't realize that it worked where I had to give $100 not speaking to anybody to tell them what my problem was. Otherwise, it wouldn't go any further. When the plumber came, he was a nice guy. But he said to me, if I couldn't find the cover in the ground of the sewer, I had to go on the roof and Cinch would not pay for it.

My AC was frozen. The tech unclogged the pipes and it's been pretty good now. I had some other problem with my AC and that was an easy fix. The person who took care of that was really helpful. I was very satisfied. I will recommend Cinch. It works well for me.

Just like all the other services, it takes a while for the service provider to get there. But they have done a good job every time. It's always been fixed properly. I've always been satisfied with Cinch. They tell me what's not covered and they allow me to decide if I wanted to have it fixed or not. They've always fixed everything that we've had and they've always covered the claim. I would recommend Cinch.

Cinch is so worth it. We had put out life savings into putting our downpayment on our home. I forgot about the warranty within the first few minutes. So when the flood happened, I was crying. I knew to call my homeowners insurance, which took care of the risk mitigation. They sent the water mitigation company. What I did not know was that it didn't cover the plumbing piece of it. I was in tears going, “How am I gonna afford a plumber and get this fixed? Then, I remembered Cinch warranty. When I reached out to Cinch, found out that it was covered, and paid the $100. They sent a plumber right out and it was fixed right away. I will be extending my warranty.

The claim process has been great. The techs have been very pleasant and efficient. The service that I've gotten and the results have been very good. I rate Cinch very highly and I recommend them.

Terrible experience from day one of dealing with this company. They can't provide any service providers for any claim that you put in. When you get approval to use your own company they don't pay out the claim. I had children that were cold in my house when my furnace went out and they completely failed to send a company out. When I got approval to use my own company I made sure it was okay with Cinch only to be denied the claim amount. Terrible company that lies to their customers. If you email them it's like emailing a black hole. When asking to speak with a manager on the phone they lie and say they can't connect us and we have to wait 24-48 hours. Only to have to call again in a week and remind them. I'm left with a hefty bill that they won't cover now.

As a loyalty customer for years, I found very disappointed for the two services I claimed this year.

We are located near Seattle and contacted a Cinch Home Services/Sears technician to repair our frig that could not hold the right temp. The tech made the repair and then sold us a Cinch policy for $50 month that lowered the cost of the repair and included additional repairs if needed. The tech said that if the frig could not be repaired, it would be replaced or credited. He also said that the policy was month to month and we could cancel anytime.

In April, 2021 our Kenmore refrigerator had a chemical-smelling goo ooze out of the top of the freezer around the ice maker hose. Water and ice smelled and tasted horrible. Called Cinch. It's been 7 months and multiple visits from multiple techs, including someone from a local appliance repair for an independent opinion, multiple parts replaced, and our water and ice are still not usable. Everything in the fridge/freezer smells like the chemical. They all say there's nothing else they know to do to fix it. Cinch wants to send another person out to try again rather than just finally replace it. In the mean time, multiple shifts have been taken off from work to be home for them to come (I'm a nurse...it's not like my life isn't complicated enough right now, but it also leaves the hospital even more short that it already is), multiple dollars worth of food thrown out as it was ruined, and multiple $ spent on drinking water and ice (which we have to keep in a 36 yo fridge in our garage). Now to wait another month for someone to come out because "no one documented it wasn't repairable." They did say they didn't know what else to do to fix it, but apparently that doesn't mean the same thing...it just "may mean they are inexperienced." Ask to speak to supervisor each time but "none available." Told that today but they miraculously found one. She said the same thing. Refused to call the Sears repairman who's name, employee number and phone number he gave us so they could ask him questions if needed. I have emailed Sears complaint department twice (spent 2 hours on hold for them with no ans) with no return message. Have exclusively Sears appliances in our home for 36 plus years...so much for loyalty! Save yourself the migraine headache and stay away from Cinch and Sears!!!!!

This company is a scam, we have been paying every month for some time, our air unit went out in August, they had no contracted repairman in this area so they said we could hire someone and we would be reimbursed. Our unit was a 1996 repairman stated he could fix it but they no longer make the coolant for this unit, so even if it ran it would never get cold. We replaced the old unit with a new unit that cost $5950 for everything, Cinch sent us a check for $532 stating that that's all they would pay since we did not have it fixed. My husband has medical issues that the 90 plus degree heat would put him in the hospital. We now have a payment each month for the new unit and have to choose between buying everything on our grocery list or paying for our air unit. They should be ashamed and hopefully someone will read this before it is taken down. I would hate to think anyone else would suffer due to their fraudulent business practices.

The seller paid for a Cinch Home Warranty Plan at closing. We filed 3 complaints. Two for plumbing and 1 for appliance. The technician that arrived for the plumbing said Cinch refused to pay for services because it's a pre existing problem. So we had to pay him $480 for the plumbing. When I called Cinch they said we still had to pay them $200 deductible FOR DOING ABSOLUTELY NOTHING!!! That is insane. The 3rd request was cancelled because we realized they wouldn't address the appliance so we paid out of pocket for a new refrigerator, but even tho it was cancelled they still took $100. This company is committing theft with a contract.

Updated on 09/21/2021: Very disappointed that I get a very passive reply from my review, someone name Austin, not really sure who that is because no one from your company has deemed it worthy to reaching out to try and resolve the issue. Customer service is your business, however serving your customers is not. Guess you should look into why on google you have 1.7 stars reviews out of 5 average. I’ll end with buyer beware of these people.

Cinch Home Warranty is actually beyond a joke: they don't cover what their legal documents say they should, they are unreachable most of the time, and when something breaks that is covered they stall and delay and then refuse to pay replacement costs. They are basically criminals. Don't use them, don't count on them. They should be put out of business.

Updated on 09/08/2021: I was told to respond to my previous review with my house number, etc, and that someone would contact me. NOPE! Nothing, once again. I have been caught in the middle of a toss-off between Cinch Home Services, the Service Provider they contracted with and Whirlpool and EVERY ONE OF THEM has said they aren't responsible. A new motherboard was installed on my washing machine (which was under warranty). The new part sparked shorting out my machine. The service provider deemed it irreparable and that I would be contacted for reimbursement. That was 2.5 months ago and I have had to make every call since then. I have been hung up on and promised many things, of which none have happened. I have been tossed around like a hot potato for 2.5 months. I just learned today that Whirlpool doesn't feel they should be responsible for it now. Amazing... three VERY LARGE companies and none of them can come up with $800 (I would take $400 at this point) to replace a machine that is not working because of them.

Royal Air came out telling me that I had enough freon my house was nit cooling and that I need a new unit....he didnt check for leaks or nothing just went outside and made a decision....will cancel as soon as possible been with them too long.

Since my claim was submitted on July 6, 2021, for a non-functioning fridge freezer and ice maker I have followed up and been ghosted & stonewalled by Cinch and their two assigned repair service firms at least ten times, and no repairs have been started or completed to date and it could take several more weeks if approved. FYI, a Cinch representative stated the warranty contract is for service repairs but not when the repairs are done.

This company will definitely take your deductible of $200 and $50 to the service guy and then refer you to the service provider to discuss any questions you may have. Once you start calling HMS Cinch they'll get frustrated and tell you they'll give you a call back and never will. they will definitely start screening your calls and will pick up and hang up and make it seems as though you are the one that's at fault. If you're a skeptic? muster up and try them and you will be very very disappointed. In addition, after going without A/C for a month two days and 6 hours, 30+ unanswered phone calls, 2 service calls paid in full this company has sent a letter to my home stating that I have an unpaid service call and that it will go to collections, but understand that will the service rep comes out he collects that $50 service call payment at that time. AND I NEVER ONCE RECIEVED ANY NOTIFICATION ABOUT THIS SEVICE CALL FEE UNTIL THIS LETTER! This kind of business is criminal and must be stopped!

I had a home warranty with Total Protect aka Cinch Home services and when my dishwasher broke I attempt to get service. First they only use their web page, no way to speak to someone, next they require the deductible up front via credit on web page. The guy came out said nothing was wrong, didn't fix it and left. I tried to get a return visit and could not get company to respond to numerous requests. They don't allow you to send direct email only through their form so you can't keep a copy of it. I did screen shots to save my attempts. Save your money and do not get a home warranty. TOTAL SCAM!

This past spring, I started receiving offers from my mortgage company, Freedom Mortgage, to go with Cinch Home Services as a home warranty company. Even though we already had a company that we were fairly pleased with, we decided to switch to Cinch in March 2021. In June 2021 our air conditioner was not blowing cold air so I went online and requested a service call. I was charged $150.00 per the agreement. I was also sent a name and number of a company that I had to call and try to schedule a service. After calling this company for 3 days and leaving multiple messages with no reply, I called Cinch to try and get something done. I was told they would find another company and get back with me. After a couple of days they contacted me back and said they had no contractors in my area. Now, I am 20 miles from Chattanooga, the 4th largest city in TN but thay have nobody. Ok. They said I could call the contractor of my choice, and they would reimburse my expenses for getting it repaired. I did so and after the service was completed, I emailed the invoice showing the amount of $304.00 and showing where I had paid it. A week or so later I received an email saying that they would reimburse only $179.00 of the $304.00 that I had spent to have it serviced. That is not counting the $150.00 that I had paid when I originally filed for service. I have emailed multiple times, and have never received a reply. I have called numerous times and asked to speak to a supervisor. One is never available. Canceling my previous service and going with this company was a huge mistake. Do not believe the advertising. Do not believe anything that is written down or that is said to you. They will take your money.

A/C broke and I called in March. Tech came to diagnose in April. Was told "looking for part" every time I called for FIVE weeks straight. I thought "that's okay because there's COVID shortages." Then they CLOSED my ticket without a word! I wouldn't have even found out unless I kept calling.

Sales person lied about the price when I sign up. I was told 499.00 but they charged $50.00 more. When trying to get it resolved, I get the run around and now stating I owe more money. I believe the sales person needed their quota. I was told also I would not be talking to people overseas but that is a lie. I was accused by a CSR in Columbia of Racism and I have the conversation recorded and before the CSR came on he was already swearing out loud before I even said Hello, and admitted that he was already pissed off because he had it out with a customer. I have sent a letter to the CEO and CFO of this matter and waiting for a response of the overcharge and the Racism in which they received on June 24, 2021. I came from another home warranty thinking they treat you with respect instead it has gotten worse. If you are in a state that you can record the conversation I highly suggest you do because they will not be truthful and this way you have backup.

My experience with Sears Home warranty (Cross Country) (Cinch) has been nothing but negative. On three occasions I have placed claims where I was told they were unable to find a service provided in my area and I was to go out and find a service provided and they would reimburse me. I had to pay my deductible upfront. I have not been reimbursed for the repairs as of to date.

Dishwasher broke in 1/21, was fixed then same issue happened in 3/21. Call for re-service, had an appointment for 4/26/21 no call and now show. Promised a replacement. Now, 2 months later, nothing! I am still without a dishwasher! Total scam! I call Cinch and they direct me to Sears for an update. I call Sears and they direct me to Cinch. Cinch was paid for this service so Cinch is responsible to see to it that the appliance is replaced and follow through until the job is complete. The automated phone system is also a joke. Cannot get ahold of a live person. The WORST customer service I have ever encountered...worse than Comcast!

It’s been 3 months since I originally submitted the claim for my oven that will not heat up. I have 2 kids in the house and my oven still isn’t fixed. I’ve been in contact with multiple people but have been given the run around. I was told parts were delivered but when I called the service provider they told me the order was cancelled. I’ve now been waiting for parts to be delivered once again for 2 months. Customer service has been contacted 10 or more times with no resolution.

I have paid for this warranty for years believing my air conditioning system was covered. Turns out that only parts of it were covered. They don't pay for clogged lines, motors, or electrical issues. I my instance, they would have paid to replace the whole condenser, but because mine could be repaired, they refused to pay for the repairs. They claim to cover insignificant things like door bells and smoke detectors. Why on earth wouldn't they cover all components of my air conditioning unit? I am very angry about being bamboozled all these years. I would definitely not have purchased this warranty had I any idea that the parts of my air conditioning unit which are the most likely to wear out would not be covered at all!

We have been a Total Protect/Cinch customer for 10 years or more, payments auto deducted so we have held up our end of the bargain but where is Total protect/Cinch and their service providers when you need them? We have been waiting for a resolution of the status of our A/C since the service order was submitted June 18 and to date, Saturday, June 26 no resolve! Total Protect/Cinch referred us to Sears who referred Quigley Air Condition-Pensacola, FL who came unprepared and does not return or answer our calls. Now we have been given another contractor which is coming on Monday. Keep your fingers crossed! Is it that too much to ask to get what you have paid for? My husband has spoken to, Darla, Mary, Belinda, Ann, Lorgr (foreign), Margaret and Delilah, All Total Protect/Cinch representative and no resolution. It is in the dead of summer in Florida and no working air conditioning! This company, I believe writes their own reviews? We are disappointed and frustrated. Please do your homework before signing up with this company. They take your money but when you need them you will have to fight to get what you have been paying for.

Claim #**

It has been 45 days since my initial claim to fix my hvac unit. The service contractor came out immediately to assess the problem and assured me parts were in stock and available but it might take a week or so to submit to Cinch then order part and schedule. This was perfectly acceptable. However it has been a month and a half. My order was canceled with no notification. I have called numerous times and get a different date for delivery of part and a different reason for the delay. Either no one knows what is going on or someone is being deceitful.

The AC unit on our new home was evaluated by their technician on May 21, who recommended replacing the unit. We were told that we should hear back from Cinch with the next steps within 48 hours. No news for a week, so I checked the service details via their customer portal, which said the contractor was waiting for parts. Fast forward to June 7, today, when the contractor calls me and asks what's going on with the service... They've been waiting for Cinch to provide them with details on what's happening next. I call Cinch, wait on hold for 30 minutes, and the rep is clueless. She tells me that the contractor is waiting for parts I tell her that's not true, I literally just talked to the contractor. Then she tells me I need to provide approval for the service (?) I'm like Ok, where/how do I do that? Then the rep tells me that they need 48 hours to conduct research!! No information on what's been happening the last few weeks, where the communication breakdown occurred, and why no one ever reached out to me to give me an update. If we weren't already so far into the weeds them I'd cancel in a heartbeat. AVOID AT ALL COSTS.

Our air conditioning went out on may 20th, we immediately filed a claim. It’s now June 7th and not only is it not fixed, but there is conflicting information being passed between cinch and its service provider Keepe whom they contracted to repair the unit. Parts haven’t been ordered and there is no resolve date or help to resolve the matter. what is worse is I already paid my Deductible for services not rendered. It’s 90 degree in our area and we have two children under 4 one of which is under one! This delay has also caused our lower level unit to work so hard it’s failed as well!

This company was beyond awful. They sell a great sounding "plan" and all these add-ons to cover appliances, pool equipment, and other optionals and make it sound easy to file claims online.

This companies home warranty was included in the purchase of my home from the seller. On Wednesday, our AC stopped putting out air & it has been 80+ degrees outside. I called Thursday morning to submit a claim. I was told that they currently did not have a contractor to send out in my area so, they would have to send it to another department who will find me one. However, I had to pay $150 out of my deductible immediately before that could happen. So, I did. I asked what the turn around time was for this department to reach back out to me with a contractor. The agent said usually within 2 hours but no more than 24 hours. And if I didnt hear back in 24 hours, to call them back and follow up. I never heard anything. So, I called back Friday morning. The new agent told me that “actually, the turnaround time is 24-48 hours”. I was starting to get frustrated because I was getting a different answer but I try to understand that this is a company. Many agents will lie to get you off the phone. I actually thought 24-48 hours was more realistic with everything going on. But LITERALLY it is finding an contractor in my area & getting a contract signed. It’s not brain surgery. AND ITS HOT! I live in the south. The agent said I will definitely hear something by Saturday morning. Guess what? NOTHING. I just called back this morning, Saturday, and the third agent told me it’s actually 24-48 BUSINESS HOURS... BUSINESS HOURS? NO ONE SAID BUSINESS HOURS. In fact, I confirmed on each call the next day, by date, would be one I should hear back regarding this. I’m VERY upset. I asked to speak with a manager or supervisor. The agent put me on hold and came back to say that they would expedite my request so I will definitely receive an update with a contractor via text or email by the end of the day. When I asked what time their company closed (or customer service call center), he gave me the run around for 2 minutes. Finally he said “11”, I asked was that pm, he said “mmh hm”, I said is that EST (that’s my time zone), he said “sure, yeah”, I said is it sure or yeah.. I need to know when to call back if I haven’t heard anything. He said yeah in a very condescending way. I asked to speak to a manager or supervisor that I never was transferred to. He told me I couldnt and to just wait for the email. After a back and forth rude exchange regarding speaking with one, and me telling him I have worked in customer service, so I know there is ALWAYS a way to speak with a supervisor or at the very least complete a survey regarding my customer service received... he finally said he could give me a number I could contact to speak with someone but claimed that they were closed. I had to ask multiple times before he finally told me they won’t open back up until Monday (a national holiday). So I asked, so no supervisor is working on a Saturday? He said no. But someone from this fairy tell department is going to reach out to me with contractor information on a Saturday... he said yes, I will hear something today. I honestly was on the edge of losing it. He was VERY rude, avoiding questions, intentionally being vague, and clearly lying. I said okay and took down the number he gave. I called just to see and it said welcome to “Sears”? And no matter how many times I said no to the first prompt... it would not let me get further. THIS HAS BEEN THE WORST EXPERIENCE EVER. A DIFFERENT ANSWER EVERY CALL. ALL OF THE AGENTS WERE RUDE AND JUST GIVING YOU ANSWERS THAT THEY THINK WILL KEEP YOU CALM SO THEY WOULD NOT HAVE DEAL WITH YOUR FRUSTRATION. ITS STILL 80+ degrees here & I have paid $150 upfront for nothing so far. I definitely will not be continuing with this company after this policy expires. In fact, I will be contacting my real estate agent & letting them know that their company should NEVER accept a home warranty from Cinch in any deals they make for buyers because they are the absolute worst. All of the other reviews show a pattern of this. PLEASE BEWARE. CAUTION.

When I purchased the home warranty I was not given a chance to chose which one I got, the title company did it for me. In October of 2020 we filed a claim for our home electrical system. They had a contractor come out and take a look at the problem. He told us that we needed the breaker panel and all of the breakers replaced. Because the main breaker was bad, and that breaker is no longer made. I.E. why the whole panel needs to be replaced. Now it is March of 2021. We have had that same contractor out three more time and have had to pay a different contractor an emergency fee once. We have also spend countless hours on the phone with Cinch. We are still having the same problem. I will never use this company again and I hope this helps save someone else from having the same headache and losing money to the scam of a company as myself.

I made the mistake of ordering a part that had nothing to do with the actual repair of the dishwasher. Sears had to order the motor and pump. Then I asked the technician that came initially to order me a new basket because I noticed some things had been broken on my old one. What happened was the basket was on a ship somewhere and it took its time to arrive. I asked if they could just cancel and repair the dishwasher. I could still use my old basket. It took a while but they were patient with me. I tried to be patient with them too. I have no control over the part that was on backorder and I learned my lesson to tell technicians to wait on parts that are not really required to fix the main problem. Order it a little later and do not combine it.

In my first experience, I was very pleased with the speed that someone came around, checked it out, told me how much it would be to repair it, and which was far too much, and then I would get money to replace it. Well, I got an email and Sears was gonna send me a black one. The engineer told them I had the creamy color one and I wouldn't mind a white one. All my kitchen stuff is in bisque color so I said the white one. But they sent me a black one and so I had to refuse it. By refusing it, I had to accept the money.

What was nice is Cinch covers all the appliances and they didn't say they all had to begin on such and such a date. It's debited, so it's painless. $50 a month to keep the policy in effect. But the app itself got to a point that it just didn't go any further. But nonetheless, the appointment got set. I paid the $75 deductible and then the parts, everything else was covered by Cinch. The techs were also really good.

I accidentally dropped a penny down our garbage disposer and it got stuck there. The tech got it out and the disposer was fine. I'm very satisfied with Cinch's service. Last fall, we had maintenance done on our furnace. It's a bit of a distance for the people working on it to come up for us. But they come and they're very polite.

I had an AC issue and Sears came out. The guy caught something initially. He thought he fixed it but he had to come back a second day because some pipe was leaking. They fixed that and I was good to go. It's important to have Cinch. Even though I pay whatever a month for that particular warranty, at the end of the day if my AC or my hot water heater goes out, it’s covered.

The water pressure isn’t great in the house so I had a guy come out, take a look at the garbage disposal and the water pressure. He fixed the garbage disposal and checked the water pressure. It is kind of low. But there's nothing we can really do about it. I actually called the county to see what they can do, but nothing he could do either way. The tech sent by Cinch was very nice. I liked him.

I had a two-year-old refrigerator go DOA on me and they couldn't get parts for it. So, I bought Cinch to get a discount on the repair for my refrigerator. Then come to find out they couldn't fix it, so they got me a new one. So, I'm happy with it. However, I just thought the timeline was a little extended on it. A month was a little excessive. The digital response was quick. But when they actually came and looked at it, it had to be rescheduled a couple of times. Also, the one contractor that was supposed to deliver it was a bottleneck. They kept jerking me around. “The truck ran out of gas.” It was just all these stupid excuses. If the refrigerator is in a box, just bring it to my house and leave it. But Cinch is a great deal. If you have any sense, you would do it because the price of appliances is just going up.

My stove wouldn't turn on itself. It had to be lighted all the time. The claim took time because of contacting the insurance and then later on, it took time because of the part they had to order. But, the tech was very professional and he was in a good mood. He worked hard on the thing because the stove was too tight to bring in the part. It took him a couple of hours to work on it but he did a great job. I'm happy with Cinch. Their contractors don't go until they fix my problem.

My washer wouldn't spin and it would make noises. The tech was very professional. He took care of the washer problem and cleaned everything up. He did a very good job and the washer has been working pretty well since he came. I've had many different claims in the past with Cinch. I'm very satisfied because every time, they fix my issue and they take care of business.

I like how I can go online and I also like how I can call someone when I submit a claim with Cinch. The problem that we have is the availability of senders that are able to service the area and the process in which we get the approval to have somebody outside of the market. We're lumped into Louisville, which is a larger metropolitan area. This happened to us a couple of times. We needed electrician support, but they didn't have anybody in my town of Elizabethtown who could support.

We had to do a refrigerator replacement 'cause they couldn't get a part. Then we had a claim recently for a washing machine. It was really noisy. We got the parts in about a week and then two weeks after, they were here the first time we got the washing machine fixed. The techs that Cinch sent were excellent. I couldn't have asked for better.

Cinch is good and it covers everything. When we filed the claim and they came out on time and fixed it. We're happy.

I have a Sears warranty to protect my appliances. But unfortunately, I've had a very poor experience. My refrigerator broke. Someone from Sears came after I paid the deductible and wasn't able to find the part. Finally, they located a part, but they said it was too expensive and so they were going to replace the refrigerator. Not only have they not done that, but in order for me to get somebody to put the part in, and because the part was sent to our home directly, I've had to pay another $100, so I've had to pay the same deductible twice because otherwise, Sears was not going to make the appointment. I've been sitting here for three weeks with no refrigerator. Today, I've been on the phone for at least four or five hours, being given different phone numbers because of it. I've used them for years and I had no problem. But this has been so unbelievable and absolute nightmare. I'm worse than dissatisfied.

I put in a claim for dryer service and it turned out really good. The tech came and fixed the problem on the spot so I was happy with that.

I ran into a problem right now with my AC unit. They’ve come about five times in a row now, servicing the same unit. After they would fix it, it would just go bad shortly after that. They came twice in March, twice in April, and again yesterday. It needed some new line-something. At first, they didn't want to come back to install a new line set, so I had some difficulty yesterday. I was on the floor with them a lot, until they agreed that on Friday, they'll come back to fix it. With the dishwasher, they ordered a part for it and the part is here. I'm just waiting for the appointed date for them to fix it.

I’ve been a customer for a number of years under total protect - now either purchased or renamed to cinch home services. Filed a claim for the first time in years the worst possible experience ever. Getting the runaround regarding repairs or replacement. Will never do business with provider again. Would rather not give a star but is the only option make that a negative star!

We love Cinch. They are really good. Whenever we need them, they're there. Their service has been wonderful.

I called Cinch to get my appliances fixed, and they ended up deciding that they needed to get me a new microwave because the part that was broken was just burning out. First of all, they tried to give me a countertop when I had it over the range. The lady was trying to force me to take the money. I said no and that they were supposed to give me something that was similar to what I already have. It wasn’t until I asked to speak to a manager that she decided she was going to try to do it. Then after that, three weeks went by before I called back and said that they were supposed to do this. It never got pushed through.

Cinch has been very good. They come out right away. We had a couple of crunches or one, but it had to do with the COVID. Generally, they schedule a service when it's convenient for us, and the technicians we've had have been very nice. Having the home warranty program gives us peace of mind. We got it when we bought a new refrigerator. And in the first year, the compressor went out.

Cinch Home Services has been pretty prompt in their response. To have a response within 72 hours is pretty amazing. The latest time that I submitted a claim, the techs weren't able to take care of the issue on the first visit. They had to wait for a part but they've taken care of it satisfactorily. They covered their feet, they were very professional and seemed to be knowledgeable.

It's been a great experience with Cinch. However, the last time I called, I have an LG washer and dryer and I had to go through the LG company to get someone to come out and that took a little while. I just wish there was a phone number where I could speak to a person that would help me get an appointment to repair an appliance, instead of, getting to a company to repair the appliance. But once we did, the tech fixed the washing machine right away and it was done. But other times, I've had someone out right away. I've been very satisfied so far with the service of Cinch.

Cinch is very curious. They know what they're doing. If you ask them any question, they could answer it right away.

The first lady I talked to didn't speak very good English. I tried to tell her that I needed my refrigerator and oven looked at. She said, “Oh, I can only do one at a time.” Then it ended up costing me two $75 service calls. So we weren't happy about that. We've never had to call and do two claims at one time. But I get it because they had to send two different repairmen, one does the oven and one does the refrigerator. If you call that number and need appliances worked on in your house, and you’ve paid 49.99 for 12 years, you would think that you would just pay the one $75 fee. But as far as the service goes, the repairmen were both great.

When I got up with the Sears Home Warranty, I called them several times. I've come online to this place where it says submit. Well, I didn't have that number because I had not made an appointment with a handyman to come out to check. I also couldn't get them to communicate with me because my name was not on the account. My husband passed away and for two months, I've called, emailed, and sent death certificates. I figured part of it might have been due to COVID. Finally, I told the fellow on the phone that if he couldn't help me get this resolved, I would just terminate my contract. He said they did not have a service provider in my area. They instructed me to get my own service provider, they would pay for the service, and that I would have to send them an invoice, so that's what I did.

My most recent claim was for my dryer. I called the night before and the guy came the next morning. It turned out it was a minor problem and he fixed it. The dryer is as good as new. Before that, I had a situation with my stove. It was a major disaster problem. The heating element went on fire. It was smoking like a soldering iron and then it had some flames. I called Cinch immediately. They told me that it wasn't covered and that they weren't gonna do anything. This went on for about a week or so. Then I got pissed off and I called my attorney. I then called Sears in wherever that suburb of Chicago is, and I threatened them with legal action if they didn't take care of this. I told them I was going to take a full-page ad out in the Chicago Tribune explaining what my situation was.

Cinch can provide a very good service. If you're not making any claims, the cost is a little bit high. But if you've got some appliances that are not brand-new, it's a good deal. I've had to do a claim twice and it's been a month or several months between the two. I kind of had to go back and figure out how I did it. But once I got there, it was fairly easy to fill out the request. The contractor then contacted me and gave me a date. The tech took a lot of time to show me what he was doing and I appreciated that.

Our most recent claims with Cinch were for the washer and dryer, and both of them were awful. I called and the telephone service people were not in the state. They are not operating here in the United States. They're in the Philippines and India and it's terrible service. They were trying to do their best to take my information. I gave them the information of which tech I want to come back but never happened. So it took them over a month to give me my washer and dryer.

So far, the claim submission with Cinch has been very easy. I have had them for three years on my first home, and then I bought them when I bought this second home. On both claims that I've had since I've had it, I've had no trouble. They came right out, sent somebody to fix it and it was a done deal. On my recent claim, I submitted the claim on a Sunday. I kept calling the service provider that they provided, but I didn't get any response back. Finally, the tech called me back. He was efficient. He asked me for pictures of everything, versus coming all the way out here, having to take pictures, submit a claim and go through however his process is. He talked me through the process. I took a bunch of pictures and sent them out to him. He called me back and said he submitted the paperwork and he’d be on his way to make the repair.

The house was new, but we wanted to have the newer things so we bought all the appliances from Sears. We only had two claims since we had Cinch. The first one was because we had to prove it and they made us wait for a long time. We switched to a higher-level program. And it just happened that within the 30 days we had, the air conditioning went bad and they didn't want to pay it. So we had to prove it and went through a lot of paperwork to do it. But this last one, they came in and looked at the stove and figured out that they couldn't fix it. Within two days, we had an offer to pay us off. They gave us feedback right away and whatever time the check was in the mail before the last day to close it. This last claim took the bad flavor that we have from the past. I'm very happy with the service.

The dryer quit drying and it wasn't heating. The dryer was heating in January. Then in April, it did it again. So, I called Cinch and asked to get somebody out here and they did. I like Optimum Repairs. The last time, Cinch wanted to send out a Sears tech. But I told them that I prefer Optimum because Sears would come out, look at it, and then it would be a week or two before they'd get back to me. This guy from Optimum got everything on his truck. If he doesn't have it, he'll get it and he comes out within a day or two. Sometimes, he comes out the same day. He's local and he'll work till 10 o'clock at night. He comes out every time and he's almost part of the family now.

Submitting a claim is very transparent. It doesn't take too long to be on the phone with them and the reps are courteous and friendly. Also, they're very prompt to respond, except with the last call, which took longer than expected. But the quality of work done has been good so far, up until the last call that I had. It's a good contract for what you get. You get your money's worth.

The washing machine kept reading unbalanced load even when there was nothing in it. It wouldn't work. The contractor replaced the rods on it and then they tried to replace some other parts but nothing worked. So they said they were going to order something else. Then that part apparently was unavailable. So Cinch sent me a check for a new washing machine, which I went and bought. Overall, from start to finish, it took about four weeks so I didn't have a washing machine and I had to get a laundromat which was inconvenient. But Cinch did everything I hoped it would be. When I need something repaired, there's a one-time fee of around $79 for them to come out and everything else has been covered under the warranty. That's a small price to pay to get your appliances working again. The technicians are very nice, helpful and they answered all my questions.

I submitted one claim recently. Then they connected with their preferred provider and the provider called me and set up an appointment and they came out to do the work. My water softener is not always softening water. It was out from Saturday through Saturday this last week. The tech couldn't find anything specifically wrong with it, and then he did some tweaking and some settings this last time 'cause he's been out twice now. Now, I was gonna have to get ahold of them again 'cause it was out for eight days again, so it clearly isn't working. There also didn't seem to be an easy way to do a follow up online on an old claim. Cause I did not want to be charged another $100 'cause it's still the same problem. Then sometimes, there's also a long wait to get through to somebody when I call. But right now, I'm satisfied with Cinch.

The claims submission is very easy. You call Cinch and let them know your problem. Then they will set up an appointment to have somebody come and see what exactly is wrong and then proceed from there. But you have to pay that deductible ahead of time. Also, they text a lot or they will call. I've had two contractors come in to see the same appliance and they both agree on the same thing. I said that I wanted the replacement for my washing machine and I was told that it was going to be 21 days before I got my washing machine back. But apparently, it was within three days of them coming to check it out and me making the decision. So I'm happy with that.

The water that goes to the door in my refrigerator, there was a leak in the line. I called to get service but I couldn't get anybody to come out for it until two weeks. I called back at a number. I asked if they could come out any sooner because it was not a major leak but it was leaking. But I couldn't get anything done. There wasn't a person to talk to. I got a recording. When I made the appointment, I didn't talk to anybody either. It was all done automatically. But I've been very satisfied with Cinch. They’ve fixed my icemaker and they replaced all the water lines.

I got a new refrigerator and a new AC through Cinch but the process is a pain. For most of the places you talk to, you're speaking to people where English is probably their third language. It's hard to understand what they're saying and to get across what I'm saying. That's the biggest hindrance to filing the claims. Once the claim is in, usually it works pretty good but sometimes you get a good tech and sometimes you don't. I had problems with the second unit that I have. The first tech that came out was an older gentleman. Maybe he could fix a dog house but I don't think he's an air conditioning guy. He told me that the only thing wrong was it's a real old unit and all the wiring from the thermostat to the unit was bad that had to be replaced. That was wrong. I told him to go ahead and do it and he said, "We don't do that. It's an electrician's job."

The claims reps have been wonderful. Also, I feel real good about the quality of the work done by the contractors.

Cinch has been wonderful and we want to keep them. We had service guys out a couple of times and they did what they were supposed to do. On our recent claim, the guy went on our roof and tried to unstop the sinks and the toilet. We ended up having the septic tank pumped, but Cinch didn't pay for that. He got everything unstopped. Then the other guy came out and he was going to give me a piece of crap faucet in exchange. But I had my own faucet that I bought and he installed that one on there for me and on the paper, it said that the customer had this faucet. The last young man that came out said that our water heater was leaking and that we needed to call on that as well.

Cinch has been really good. I call in, I have a problem, and then they’ll call one of the local people in my area, and they, in turn, will call me and give me an appointment date. The contractors have been pretty professional and they took care of my needs in a timely manner. They cleaned up behind themselves and didn't do any more damage.

The compressor of our refrigerator went out. I called Cinch on April 9th to submit a claim. I took the buyout because they could not find parts for anything. Fortunately, I have another refrigerator in the home and another freezer, so I was okay. But it was irritating having to take everything downstairs and other places because of the freezer for that long. I felt like they were hanging me loose there and taking their time, saying they were looking for parts when I knew they couldn't find any parts for an 11-year-old refrigerator from Sears. They knew it too, but they wouldn't tell me yet. We just got our refrigerator at the end of May. But the buyout was a good price. I was pleased with it. If I hadn't got that much for a buyout, I was ready to cancel Cinch as soon as I got the buyout number.

My experience with Cinch has not been very good. First of all, they are taking a very long time answering the telephone. Some of the experiences are not that good as I expected as well. For example, for our refrigerator. The techs came a number of times, but they could not repair it. But finally, it was done. In general, I am satisfied, but not as happy as I expected.

My dryer was making a noise and it wasn’t getting hot. I was not at home when the techs came in but they explained what was going on over the phone. They told me what I needed and I got it done. They found and fixed the issue and then, the guy said that I needed to clean it out. So, they charged me more money to clean it out. He said that that was not part of the repair. We had to come out of pocket for another 100 and something dollars. My contract covers everything so I didn't understand why I had to pay them that extra money but I did not reach out to Cinch. At the time, I was at work and I needed it done. I will recommend them but when I pay my deductible, everything should be included with whatever they have to do.

It's been month and a half for the wall oven and nothing has been done to it. Also, the refrigerator still needs a part and nobody called me. They told me, “It's now up to the insurance company and they will call you.” I told them to give me the phone number and they said they don’t have any phone number for them. They shift me like a ball from one corner to the corner.

I used Cinch for two separate claims. I called them the first time and the second time, I used the app. The app is a heck of a lot easier. I was impressed with both of the techs. They called me before they were coming. They were very solid and were very helpful. They were what I expected. Respectful, wanting to roll up their sleeves, tackle the problem, and got it fixed.

We had them come recently to check our air conditioning for the spring and the summer. The tech who came out checked to make sure that the air conditioning was running properly and said there was no charge. I was very pleased with that. The service has been excellent.

I'm totally satisfied with my experience. They always get the job done, although the resolution took longer once or twice because of parts being ordered.

It took awhile to do the service. When the contractor came out and put the part on, they realized there was something else wrong with the unit. The part was no longer available so Cinch bought us out. But guy who fixed our electric range was very knowledgeable. He was really fast at his work. Cinch is a good plan if they can make it easier to figure out who the customer should contact. The reps are excellent but I hardly know which number to use to call in. They got four or five different numbers and they transfer you to one or another one. They got a number you call in for regular stuff and make an appointment then they got another number to call in to see what's going on. There's also another number you call to get in contact with them. Once someone signs up for the policy, Cinch should give them only one number to call. I also never did get my welcome package and that made it kinda harder. I finally got a welcome package about the time the contractor came to do the repair.

When I call Cinch, they've been all informational, excellent and knowledgeable. The gentlemen that came out for our washing machine, Chris, was very knowledgeable. Ordered the parts and came right out. The company that's taking care of our fans has been excellent too. So far, they're on time, very easy to contact, schedule and very knowledgeable on what they do. I'm very happy with my experience with Cinch.

We’ve used Cinch several times and we’re very happy with it. We have no worries and I covered the big stuff too such as the air conditioning. The techs have all been professional and helpful. We had the same guy twice for our refrigerator. It was like seeing an old friend. The last claim I had was for the clothes dryer, which had a very weird issue. He was able to identify and solve it. I love that Cinch have not only the 8:00 to 12:00 and the 1:00 to 5:00. They also have a 10:00 to 2:00 time frame. I don't have to get up first thing in the morning and it'll be done before the afternoon is over. So, I like that time frame for appointments. I would recommend Cinch because it's peace of mind. I'm paying something every month for it and I have to pay when something happens but I know that if it's a disaster, when it happens, it's not going to be a big deal.

I don't like the fact that we have to pay the $75 before we get serviced. I wasn't pleased with the length of time that it went by for the contractor to inform me that the parts could not be ordered and that they could not complete the repair. They should let me know that within a reasonable amount of time. Then they sent me a link to request the substitute of the money for replacement. I did that, and about three weeks later, I didn't hear anything, so I called. The lady said that they were waiting on me to call to indicate that I wanted the money rather than the replacement. I told her I filled out the information through a link. Cinch should have known that also. But so far, the representative was professional and did what he needed to do. I would recommend Cinch.

Sears cover more items that we need and it has done well for us. The techs are knowledgeable and the quality of repair work has been good so far.

I've been happy with Cinch. The techs have all been very good. The only issue that we've had recently was having trouble getting parts. The repair on our refrigerator took almost six months because of waiting for various parts. But that was out of their control. There was nothing they could do really about that.

I put in a claim for the leaking water heater and paid my $100 service fee. Cinch sent someone to take a look at it and they explained what they were going to do. I had my replacement water heater a couple of days later.

A guy came out and assessed our dishwasher. He had to order parts then we got the parts. But the door still needs to be fixed. It used to open slowly and now it opens fast and slams down. What I don't like is I can't schedule anything promptly with Cinch. I gotta wait a couple weeks. There are only a couple time frames to choose from and the first available schedule is usually three weeks away which is kind of inconvenient if you have an immediate need.

When we had an issue with one of our appliances, nobody was going to come out and service it except Sears. When the guy came, he said that all these appliances are fairly new and the Sears warranty might be a good thing to pick up after my warranty’s start to run out. We talked about it, and I researched it, then I decided to do it. Sears has always been very good to me. Whenever I have an issue or problem, they get it fixed and I'm done. In the last seven years, I had a dishwasher issue, I had two ice maker issues in my refrigerator in my kitchen, and I had one dryer issue and one washing machine issue. I just had a service call from them and it took 10 days. It didn’t used to take that long, but the world's changing and everything's taken longer right now. All the contractors have been wonderful, very knowledgeable of the product, and they resolve all my issues. I've never been dissatisfied with the service or the program.

I’ve taken off work over 7 times for a repair on my wall oven and it still has not been serviced. My service provider was actually Sears and they marked my job as complete after another no show / no call today. The service technician actually lied and said he completed the job, but he never showed up. I’ve been contacting Cinch and they just keep transferring me / disconnecting the phone line. I’ve been trying to speak with a supervisor since February and the representatives (who are outsourced) will never honor the request and just keep telling me that there’s nothing that they can do for me even though I already paid my $150 deductible. Cinch keeps telling me to call Sears (and vice versa). This company just wants your money and they will not uphold their end of the contract. This has been a very upsetting experience

I submit my claim with Cinch online, so it's very quick and easy. Most techs have been fantastic too. The air conditioner, the dryer and the dishwasher people have been wonderful. The hot water heater contractor was horrendous though. Came into the house, said they were gonna be back, but never came back. I had to replace it myself and pay for it. Never got any money from the warranty on it. With larger repairs, the contractors are unwilling to do the work for the amount of money that the warranty covers. Outside of that, everyone's been wonderful and overall, the warranty has been good.

My experience with Cinch was okay. I put in a claim for a water leak on my refrigerator. Everything was fine with submitting the claim. My only problem was that it took way too long for me to be able to get someone out about the leak. It took over five weeks for someone to come out. I kept calling them back and telling them that and requesting an early appointment because the water leak was causing damage to my floors and they kept telling me they booked and they couldn't change it. That was my only issue because it ruined my kitchen floors.

One of the claims I made with Cinch was for the refrigerator and they told me initially that they were going to replace the compressor. It was delayed. They sent a technician and he took a while. They did not replace the compressor but currently, the fridge is working fine. I received a compressor mid of last week on my home address. I don't know what to do with that. The compressor is still sitting idle at my home and I don’t have a clue if they are going to come and replace it.

My refrigerator was leaking and I submitted my information online. I contacted the repair company and they sent someone the next day. Two days later, the parts were in and by the end of that week, the refrigerator was repaired.

The contractor who came out for the HVAC was clear on describing what the problem is and what the next step is gonna be. They were able to diagnose the issue and fix it eventually. Overall, it was a good experience.

When it was with Sears, I had good service and the claim process used to be faster. The people that come in also know what they're doing. We could also call directly a phone to the person that was going to come and fix the problems. With Cinch, you can't. We got to call the company. It's not even Americans, it's from another country 'cause we can tell by the sound of the voice.

We got some service recently with Cinch and it was very smooth. They got connected to the local people fairly promptly and the service was done well. The techs were very good. There were more complications than we expected but they caught them and took care of it. Cinch is good quality for the money. Things will break down and people might as well be ready for it.

I had two claims recently, one about a broken washer and dryer, and then the other one about a refrigerator. With these particular claims, everything went smoothly. I had enough follow ups and the company found the technician. They came, they inspected the appliances, they ordered the parts, they came back and fixed the appliances.

I'm happy with Cinch's services. I had two requests. I had one that I'm happy with. I'm so happy with the gentleman who went and checked my refrigerator out and got it done properly. He fixed it right then. But I'm very disappointed with the second request. It was for my washer. They sent a technician and he didn't even open the lid of my washer when he showed up. He just went to my house, looked at it and said, "I don't see anything wrong with it."

My washing machine broke down and Cinch ordered the repair to be set up. A part kept being on backorder so they sent me a new washing machine. It was a great experience. They were very good about everything. I also had a claim for the refrigerator and it ended up being a lot more expensive and extensive repair than we originally thought it was going to be. So, that again, was a very good service. I'm very happy.

The guy told me that the fuse in the dryer blew up. He did very good and the repair went perfectly. It was very nice. My dishwasher has not been fixed yet. Something had to be ordered and the tech is gonna come back.

We had a very hard time trying to get any information and tell Cinch what we wanted to do. I spent an hour and a half on the phone trying to get somebody to understand what was wrong. They should answer the phone instead of a robot. When I finally got ahold of somebody, they said, “Just a minute. Let me put you on someone who can help you.” They transferred me to the original number I had trouble with. But to hook up with them to get a warranty, took no problem at all. And the claim was for our air conditioner. They finally sent somebody out here and put a new wire on it.

Trying to reach the customer service of Cinch has sometimes been very difficult. The wait time can be very long trying to call. But once I get someone, I've had no issues at all. Recently, I wasn't able to get water. It will go back to ice. The technician came five times now and changed all parts. And they hadn't been able to fix it. So I'm being told now that they're going to replace my refrigerator. The technicians have been great and on time.

When you're waiting for something, it seems like a long time but Cinch has been okay. Also, the technician we just had out had been here years ago. So, we're confident that they're happy with their job because they've been with Sears Home Maintenance Services for so long. He is a wonderful technician. It must have been 10 years and he worked on the range. This time, the dishwasher was leaking. We've had the coverage for so many years. We’re older and it’s a relief to have it.