Cinch Home Services Reviews

So far, the claim submission with Cinch has been very easy. I have had them for three years on my first home, and then I bought them when I bought this second home. On both claims that I've had since I've had it, I've had no trouble. They came right out, sent somebody to fix it and it was a done deal. On my recent claim, I submitted the claim on a Sunday. I kept calling the service provider that they provided, but I didn't get any response back. Finally, the tech called me back. He was efficient. He asked me for pictures of everything, versus coming all the way out here, having to take pictures, submit a claim and go through however his process is. He talked me through the process. I took a bunch of pictures and sent them out to him. He called me back and said he submitted the paperwork and he’d be on his way to make the repair.

The house was new, but we wanted to have the newer things so we bought all the appliances from Sears. We only had two claims since we had Cinch. The first one was because we had to prove it and they made us wait for a long time. We switched to a higher-level program. And it just happened that within the 30 days we had, the air conditioning went bad and they didn't want to pay it. So we had to prove it and went through a lot of paperwork to do it. But this last one, they came in and looked at the stove and figured out that they couldn't fix it. Within two days, we had an offer to pay us off. They gave us feedback right away and whatever time the check was in the mail before the last day to close it. This last claim took the bad flavor that we have from the past. I'm very happy with the service.

The dryer quit drying and it wasn't heating. The dryer was heating in January. Then in April, it did it again. So, I called Cinch and asked to get somebody out here and they did. I like Optimum Repairs. The last time, Cinch wanted to send out a Sears tech. But I told them that I prefer Optimum because Sears would come out, look at it, and then it would be a week or two before they'd get back to me. This guy from Optimum got everything on his truck. If he doesn't have it, he'll get it and he comes out within a day or two. Sometimes, he comes out the same day. He's local and he'll work till 10 o'clock at night. He comes out every time and he's almost part of the family now.

The claims submission is very easy. You call Cinch and let them know your problem. Then they will set up an appointment to have somebody come and see what exactly is wrong and then proceed from there. But you have to pay that deductible ahead of time. Also, they text a lot or they will call. I've had two contractors come in to see the same appliance and they both agree on the same thing. I said that I wanted the replacement for my washing machine and I was told that it was going to be 21 days before I got my washing machine back. But apparently, it was within three days of them coming to check it out and me making the decision. So I'm happy with that.

The washing machine kept reading unbalanced load even when there was nothing in it. It wouldn't work. The contractor replaced the rods on it and then they tried to replace some other parts but nothing worked. So they said they were going to order something else. Then that part apparently was unavailable. So Cinch sent me a check for a new washing machine, which I went and bought. Overall, from start to finish, it took about four weeks so I didn't have a washing machine and I had to get a laundromat which was inconvenient. But Cinch did everything I hoped it would be. When I need something repaired, there's a one-time fee of around $79 for them to come out and everything else has been covered under the warranty. That's a small price to pay to get your appliances working again. The technicians are very nice, helpful and they answered all my questions.

The water that goes to the door in my refrigerator, there was a leak in the line. I called to get service but I couldn't get anybody to come out for it until two weeks. I called back at a number. I asked if they could come out any sooner because it was not a major leak but it was leaking. But I couldn't get anything done. There wasn't a person to talk to. I got a recording. When I made the appointment, I didn't talk to anybody either. It was all done automatically. But I've been very satisfied with Cinch. They’ve fixed my icemaker and they replaced all the water lines.

I submitted one claim recently. Then they connected with their preferred provider and the provider called me and set up an appointment and they came out to do the work. My water softener is not always softening water. It was out from Saturday through Saturday this last week. The tech couldn't find anything specifically wrong with it, and then he did some tweaking and some settings this last time 'cause he's been out twice now. Now, I was gonna have to get ahold of them again 'cause it was out for eight days again, so it clearly isn't working. There also didn't seem to be an easy way to do a follow up online on an old claim. Cause I did not want to be charged another $100 'cause it's still the same problem. Then sometimes, there's also a long wait to get through to somebody when I call. But right now, I'm satisfied with Cinch.

Submitting a claim is very transparent. It doesn't take too long to be on the phone with them and the reps are courteous and friendly. Also, they're very prompt to respond, except with the last call, which took longer than expected. But the quality of work done has been good so far, up until the last call that I had. It's a good contract for what you get. You get your money's worth.

The claims reps have been wonderful. Also, I feel real good about the quality of the work done by the contractors.

Cinch has been wonderful and we want to keep them. We had service guys out a couple of times and they did what they were supposed to do. On our recent claim, the guy went on our roof and tried to unstop the sinks and the toilet. We ended up having the septic tank pumped, but Cinch didn't pay for that. He got everything unstopped. Then the other guy came out and he was going to give me a piece of crap faucet in exchange. But I had my own faucet that I bought and he installed that one on there for me and on the paper, it said that the customer had this faucet. The last young man that came out said that our water heater was leaking and that we needed to call on that as well.

Cinch has been really good. I call in, I have a problem, and then they’ll call one of the local people in my area, and they, in turn, will call me and give me an appointment date. The contractors have been pretty professional and they took care of my needs in a timely manner. They cleaned up behind themselves and didn't do any more damage.

The compressor of our refrigerator went out. I called Cinch on April 9th to submit a claim. I took the buyout because they could not find parts for anything. Fortunately, I have another refrigerator in the home and another freezer, so I was okay. But it was irritating having to take everything downstairs and other places because of the freezer for that long. I felt like they were hanging me loose there and taking their time, saying they were looking for parts when I knew they couldn't find any parts for an 11-year-old refrigerator from Sears. They knew it too, but they wouldn't tell me yet. We just got our refrigerator at the end of May. But the buyout was a good price. I was pleased with it. If I hadn't got that much for a buyout, I was ready to cancel Cinch as soon as I got the buyout number.

I got a new refrigerator and a new AC through Cinch but the process is a pain. For most of the places you talk to, you're speaking to people where English is probably their third language. It's hard to understand what they're saying and to get across what I'm saying. That's the biggest hindrance to filing the claims. Once the claim is in, usually it works pretty good but sometimes you get a good tech and sometimes you don't. I had problems with the second unit that I have. The first tech that came out was an older gentleman. Maybe he could fix a dog house but I don't think he's an air conditioning guy. He told me that the only thing wrong was it's a real old unit and all the wiring from the thermostat to the unit was bad that had to be replaced. That was wrong. I told him to go ahead and do it and he said, "We don't do that. It's an electrician's job."

My experience with Cinch has not been very good. First of all, they are taking a very long time answering the telephone. Some of the experiences are not that good as I expected as well. For example, for our refrigerator. The techs came a number of times, but they could not repair it. But finally, it was done. In general, I am satisfied, but not as happy as I expected.

We had them come recently to check our air conditioning for the spring and the summer. The tech who came out checked to make sure that the air conditioning was running properly and said there was no charge. I was very pleased with that. The service has been excellent.

I used Cinch for two separate claims. I called them the first time and the second time, I used the app. The app is a heck of a lot easier. I was impressed with both of the techs. They called me before they were coming. They were very solid and were very helpful. They were what I expected. Respectful, wanting to roll up their sleeves, tackle the problem, and got it fixed.

It's been month and a half for the wall oven and nothing has been done to it. Also, the refrigerator still needs a part and nobody called me. They told me, “It's now up to the insurance company and they will call you.” I told them to give me the phone number and they said they don’t have any phone number for them. They shift me like a ball from one corner to the corner.

My dryer was making a noise and it wasn’t getting hot. I was not at home when the techs came in but they explained what was going on over the phone. They told me what I needed and I got it done. They found and fixed the issue and then, the guy said that I needed to clean it out. So, they charged me more money to clean it out. He said that that was not part of the repair. We had to come out of pocket for another 100 and something dollars. My contract covers everything so I didn't understand why I had to pay them that extra money but I did not reach out to Cinch. At the time, I was at work and I needed it done. I will recommend them but when I pay my deductible, everything should be included with whatever they have to do.

It took awhile to do the service. When the contractor came out and put the part on, they realized there was something else wrong with the unit. The part was no longer available so Cinch bought us out. But guy who fixed our electric range was very knowledgeable. He was really fast at his work. Cinch is a good plan if they can make it easier to figure out who the customer should contact. The reps are excellent but I hardly know which number to use to call in. They got four or five different numbers and they transfer you to one or another one. They got a number you call in for regular stuff and make an appointment then they got another number to call in to see what's going on. There's also another number you call to get in contact with them. Once someone signs up for the policy, Cinch should give them only one number to call. I also never did get my welcome package and that made it kinda harder. I finally got a welcome package about the time the contractor came to do the repair.

I'm totally satisfied with my experience. They always get the job done, although the resolution took longer once or twice because of parts being ordered.

We’ve used Cinch several times and we’re very happy with it. We have no worries and I covered the big stuff too such as the air conditioning. The techs have all been professional and helpful. We had the same guy twice for our refrigerator. It was like seeing an old friend. The last claim I had was for the clothes dryer, which had a very weird issue. He was able to identify and solve it. I love that Cinch have not only the 8:00 to 12:00 and the 1:00 to 5:00. They also have a 10:00 to 2:00 time frame. I don't have to get up first thing in the morning and it'll be done before the afternoon is over. So, I like that time frame for appointments. I would recommend Cinch because it's peace of mind. I'm paying something every month for it and I have to pay when something happens but I know that if it's a disaster, when it happens, it's not going to be a big deal.

When I call Cinch, they've been all informational, excellent and knowledgeable. The gentlemen that came out for our washing machine, Chris, was very knowledgeable. Ordered the parts and came right out. The company that's taking care of our fans has been excellent too. So far, they're on time, very easy to contact, schedule and very knowledgeable on what they do. I'm very happy with my experience with Cinch.

I don't like the fact that we have to pay the $75 before we get serviced. I wasn't pleased with the length of time that it went by for the contractor to inform me that the parts could not be ordered and that they could not complete the repair. They should let me know that within a reasonable amount of time. Then they sent me a link to request the substitute of the money for replacement. I did that, and about three weeks later, I didn't hear anything, so I called. The lady said that they were waiting on me to call to indicate that I wanted the money rather than the replacement. I told her I filled out the information through a link. Cinch should have known that also. But so far, the representative was professional and did what he needed to do. I would recommend Cinch.

Sears cover more items that we need and it has done well for us. The techs are knowledgeable and the quality of repair work has been good so far.

I put in a claim for the leaking water heater and paid my $100 service fee. Cinch sent someone to take a look at it and they explained what they were going to do. I had my replacement water heater a couple of days later.

I've been happy with Cinch. The techs have all been very good. The only issue that we've had recently was having trouble getting parts. The repair on our refrigerator took almost six months because of waiting for various parts. But that was out of their control. There was nothing they could do really about that.

A guy came out and assessed our dishwasher. He had to order parts then we got the parts. But the door still needs to be fixed. It used to open slowly and now it opens fast and slams down. What I don't like is I can't schedule anything promptly with Cinch. I gotta wait a couple weeks. There are only a couple time frames to choose from and the first available schedule is usually three weeks away which is kind of inconvenient if you have an immediate need.

When we had an issue with one of our appliances, nobody was going to come out and service it except Sears. When the guy came, he said that all these appliances are fairly new and the Sears warranty might be a good thing to pick up after my warranty’s start to run out. We talked about it, and I researched it, then I decided to do it. Sears has always been very good to me. Whenever I have an issue or problem, they get it fixed and I'm done. In the last seven years, I had a dishwasher issue, I had two ice maker issues in my refrigerator in my kitchen, and I had one dryer issue and one washing machine issue. I just had a service call from them and it took 10 days. It didn’t used to take that long, but the world's changing and everything's taken longer right now. All the contractors have been wonderful, very knowledgeable of the product, and they resolve all my issues. I've never been dissatisfied with the service or the program.

I’ve taken off work over 7 times for a repair on my wall oven and it still has not been serviced. My service provider was actually Sears and they marked my job as complete after another no show / no call today. The service technician actually lied and said he completed the job, but he never showed up. I’ve been contacting Cinch and they just keep transferring me / disconnecting the phone line. I’ve been trying to speak with a supervisor since February and the representatives (who are outsourced) will never honor the request and just keep telling me that there’s nothing that they can do for me even though I already paid my $150 deductible. Cinch keeps telling me to call Sears (and vice versa). This company just wants your money and they will not uphold their end of the contract. This has been a very upsetting experience

My experience with Cinch was okay. I put in a claim for a water leak on my refrigerator. Everything was fine with submitting the claim. My only problem was that it took way too long for me to be able to get someone out about the leak. It took over five weeks for someone to come out. I kept calling them back and telling them that and requesting an early appointment because the water leak was causing damage to my floors and they kept telling me they booked and they couldn't change it. That was my only issue because it ruined my kitchen floors.

One of the claims I made with Cinch was for the refrigerator and they told me initially that they were going to replace the compressor. It was delayed. They sent a technician and he took a while. They did not replace the compressor but currently, the fridge is working fine. I received a compressor mid of last week on my home address. I don't know what to do with that. The compressor is still sitting idle at my home and I don’t have a clue if they are going to come and replace it.

I submit my claim with Cinch online, so it's very quick and easy. Most techs have been fantastic too. The air conditioner, the dryer and the dishwasher people have been wonderful. The hot water heater contractor was horrendous though. Came into the house, said they were gonna be back, but never came back. I had to replace it myself and pay for it. Never got any money from the warranty on it. With larger repairs, the contractors are unwilling to do the work for the amount of money that the warranty covers. Outside of that, everyone's been wonderful and overall, the warranty has been good.

My refrigerator was leaking and I submitted my information online. I contacted the repair company and they sent someone the next day. Two days later, the parts were in and by the end of that week, the refrigerator was repaired.

We got some service recently with Cinch and it was very smooth. They got connected to the local people fairly promptly and the service was done well. The techs were very good. There were more complications than we expected but they caught them and took care of it. Cinch is good quality for the money. Things will break down and people might as well be ready for it.

I had two claims recently, one about a broken washer and dryer, and then the other one about a refrigerator. With these particular claims, everything went smoothly. I had enough follow ups and the company found the technician. They came, they inspected the appliances, they ordered the parts, they came back and fixed the appliances.

The contractor who came out for the HVAC was clear on describing what the problem is and what the next step is gonna be. They were able to diagnose the issue and fix it eventually. Overall, it was a good experience.

When it was with Sears, I had good service and the claim process used to be faster. The people that come in also know what they're doing. We could also call directly a phone to the person that was going to come and fix the problems. With Cinch, you can't. We got to call the company. It's not even Americans, it's from another country 'cause we can tell by the sound of the voice.

I'm happy with Cinch's services. I had two requests. I had one that I'm happy with. I'm so happy with the gentleman who went and checked my refrigerator out and got it done properly. He fixed it right then. But I'm very disappointed with the second request. It was for my washer. They sent a technician and he didn't even open the lid of my washer when he showed up. He just went to my house, looked at it and said, "I don't see anything wrong with it."

My washing machine broke down and Cinch ordered the repair to be set up. A part kept being on backorder so they sent me a new washing machine. It was a great experience. They were very good about everything. I also had a claim for the refrigerator and it ended up being a lot more expensive and extensive repair than we originally thought it was going to be. So, that again, was a very good service. I'm very happy.

We had a very hard time trying to get any information and tell Cinch what we wanted to do. I spent an hour and a half on the phone trying to get somebody to understand what was wrong. They should answer the phone instead of a robot. When I finally got ahold of somebody, they said, “Just a minute. Let me put you on someone who can help you.” They transferred me to the original number I had trouble with. But to hook up with them to get a warranty, took no problem at all. And the claim was for our air conditioner. They finally sent somebody out here and put a new wire on it.

The guy told me that the fuse in the dryer blew up. He did very good and the repair went perfectly. It was very nice. My dishwasher has not been fixed yet. Something had to be ordered and the tech is gonna come back.

I like that with Cinch, everything is under warranty. The most recent issue I had was with my LG washing machine, which is a piece of garbage. I called Sears because it wasn't spinning and it leaked from the door. I paid my deductible and they sent somebody out. The tech was a very nice man. He looked at the machine and said that he had to order parts. So, he scheduled me for two weeks later, which was fine. He came back and did the repairs. The following day, I got a phone call from the people who came out to do my repair. They told me that I need to show them the proof of purchase for the washing machine. If I don't, then I need to pay for the entire cost of the repair.

When something broke, I had somebody to call. They came out, assessed it, ordered parts and then they came out and fixed it, and we were charged just a flat rate. The techs were polite and courteous. They were easy to talk to. I am satisfied with Cinch.

When you're waiting for something, it seems like a long time but Cinch has been okay. Also, the technician we just had out had been here years ago. So, we're confident that they're happy with their job because they've been with Sears Home Maintenance Services for so long. He is a wonderful technician. It must have been 10 years and he worked on the range. This time, the dishwasher was leaking. We've had the coverage for so many years. We’re older and it’s a relief to have it.

Trying to reach the customer service of Cinch has sometimes been very difficult. The wait time can be very long trying to call. But once I get someone, I've had no issues at all. Recently, I wasn't able to get water. It will go back to ice. The technician came five times now and changed all parts. And they hadn't been able to fix it. So I'm being told now that they're going to replace my refrigerator. The technicians have been great and on time.

Just got Cinch since past home warranty expired, after having them for 2 weeks, my water heater decided to stop working, so placed a claim with them online. They chose the technician I didn't have a choice. A technician came out in 2 hours but didn't really tell us what happened only that we need a new water heater and that he can get us a 75-gallon tank vs the 50-gallon we have (that made us raise an eyebrow on their reliability). Cinch denied our claim saying that our water heater had a pre-existing condition and that they won't get a second opinion only that I had to pay for a separate party to come out to overrule them and that I wouldn't get my deductible of $150 back even if the tech was wrong even after reading to her what's in our contract. Only that they'll send someone else to do the work. So, overall they made me feel it was my fault and that it felt like a scam to us. There was no help at all in getting our water heater fixed for our house.

I was getting ready to switch over from heat to air conditioning and wanted it checked. I called Cinch and they performed a service. There was no charge. The tech did everything. He answered any questions and performed all his checks professionally.

I had a leak in my water softener. I called and they had a plumber come out. The plumber verified that it was, in fact, a leak, and submitted a claim. It was approved to give me a new softener because this one could not be repaired. They put it in and we're in operation. The overall process was good. I've recommended Cinch to three people since this last claim.

The online services of Cinch are good and when I speak to someone, it has been well. I had two claims with Cinch and the first one dealing with the air conditioning unit went smoothly. The second one was the icemaker on the refrigerator and that was a bad experience. The people were supposed to come out a couple of weeks ago. They scheduled a date and said that they were gonna give me a call. They never called me. So, I called them the day of the appointment and still had no satisfaction. They finally called me at the end of the day on the day that they were supposed to come out and told me that they were unable to get to me that day. So, I was expecting them to come out the following day. But they pushed me to the following week. They were supposed to come out sometime this week and it's been a little bit more than two weeks now.

Cinch has been beneficial and I'm about ready to re-up my service. We had a hot water heater recently replaced and that was easy. That was settled very quickly in less than a week. The home warranty helped cut the cost down. We just had to pay for disposal. Over the summer, we had an AC issue. It needed a new motor and that was two months before it got fixed. That was a bit lengthy but that was something that might have been unavoidable because of the pandemic. That was about the only rough experience we had.

I submitted a claim for my refrigerator and they got the unit replaced. But I'm still waiting on a check. It’s been over two weeks already.

I'm not 100% happy but I'm content and with Sears. The men that have come out have always been wonderful. I've also been with Sears for years in my other homes. There are things that should have been replaced but they repaired them. For example, they totally rebuilt my washing machine when they should have given me a new one because it was dead. That's poor and I'm not happy with that. It was ridiculous what they put that guy through doing our washing machine. It probably cost them more even to fix it than to get a new one.

We waited seven months to get our range oven replaced. Cinch kept giving different excuses every single time I would call. I finally threatened to sue them and they said that no one had submitted the ticket. When they delivered, they were within two weeks. When the customer tells Cinch that it has not been ordered, they should check it out and not say that it was delayed because of the coronavirus.

We’ve had good luck with Cinch. They always send somebody who's knowledgeable. It usually takes about two weeks to get the issue resolved because they always need parts. They order them and then, they come in and fix it. Cinch has helped me with my dryer, washer, refrigerator, icemaker and dishwasher. The warranty is very good. It’s simple and costs me less.

Cinch has done better than Sears as far as their equipment guys. However, Cinch takes out their payment whenever they want to. One month, it’ll come out on the 20th. The next month, it’ll come out on the 15th. The next month, it’ll come out on the 9th. We need it on a certain date every month. Also, we still have to call Sears to have the contractors come out. We don't call Cinch and that's where all the confusion lies. The claims process sucks too. You can't get a person to talk to you. You have to go through several automated services and they don't listen. Any bit of noise and you have to start all over. do not like talking to a computer. I like in-person. The phone calls really tick me off. If Cinch fixes that, I can refer people to them.

When submitting a claim with Cinch, you have to go online and I don't think it's really functional. It's not very user-friendly because you have to guess at certain places where you ask what needs to be done. It has X this, this and this, but it doesn't have exactly what you're looking for. I had to go into it three different times in order to get things as correct as I could so that the payment would reflect what I needed to have done.

Submitting claims is a lot better than what it was when we first started. The claims are coming in faster and we don't have to wait as long for a technician. Also, the contractors are courteous and they do the job.

I used to do claims online but since Cinch takes the deductible upfront, that's a bit challenging because for every claim you want to put in, they'll be requesting for a deductible. Right now, I call to place a claim which is still easier. The reps take their time to explain and put in all the claims. They read it back to you to make sure they captured everything.

We had a preventive maintenance on air conditioning. Requesting for the service was more difficult where we live but Cinch did everything they could, so it was fine. They don't have companies out here that they could send so I had to locate a company myself. They don't have anybody if it's a large job on heating, furnace or air conditioner. But if it’s a claim for an appliance, they have somebody they can send for that.

I'm a little disappointed with Sears with a couple of things. I don't like the fact that I can't talk to a live person when I try to call the service. It's such a pain to have to go through all the prompts and I keep missing their people coming. The last time I tried, I went through and was given a time. It gave me Thursday between 8:00 and 12:00 with the name of the contractor. The contractor called me a couple of days before and said they couldn't come till the next Wednesday and it'd be between 8:00 and 5:00. That was a really big window and to go two weeks without the freezer working properly is a long time. I told them I couldn't have them Wednesday but lo and behold, I got a call from a company on Wednesday and the man was at my door. I had to get someone to come back home and lead a technician to my garage. Thank goodness it was only in my garage. But the technician did a great job. My husband stopped by the house and said the guy was very knowledgeable and he did fix our problem perfectly.

I always liked Sears. Even when they were declaring bankruptcy, I thought the home warranty portion of it was still working fine. However, the amount of time it takes to get an actual person and get the contractors out to my house takes a few days which is a problem especially since I had a problem with my AC and my refrigerator. I had to wait several days.

It's quite difficult to get somebody on the phone when filing claims but the people they send out are doing their jobs.

This last claim was a little bit hectic. The contractor had tried to repair a coil that was in the range and it had broken. We were out of range for 6 weeks until we got the part. When they shipped the part, the technician came out, fixed the oven, went away and there were no problems at all. But 3 days later, I got the second part and somehow, they shipped the part twice. I'm still sitting here holding the second part to return it. Sears needs to figure out some way to improve the parts issue. For the microwave claim, it seemed to have gone okay but the contractor still had to wait a few days to get a part on it.

When I was noticing some noises in my unit, the repairman came and looked at it but couldn't replicate it. When the unit was making more noise about a month and a half or so later, they could hear the noise. They ordered the parts right there and it came fairly quick. Between three and five days, they were back again to try to repair it. But the unit needed additional parts and the repairman submitted those requests but the warranty company denied those and stated they were going to replace it. That took a little bit longer and I thought I would hear back a little bit sooner as to the status of what was going to happen with the unit. I reached out to the repairman and he was the one that gave me the number to the warranty company. I initiated the call to find out what the next steps were after being told that they were going to replace it. It took about a couple of days to find out what was going to happen and that was me reaching out and getting ahold of them.

I like the warranty because it helps with our appliances if they mess up. I most recently had a maintenance service on the AC. I had to find my own tech because they said everybody was booked up. They sent me a $150 check and told me if anything messed up, to call them back. It was a good process.

The most recent claim we had was for the plumbing. We could hear water leaking from the wall. When we would shut off the valve to turn off the water, we can hear the water still running in the wall. It was simple having Cinch. They connected me with the plumber and the plumber called me before I called them. The plumber changed some kind of valve that was connected to the handle of the shower.

The process with Sears Home Warranty has been great up until the last service call I made which was only about a couple of weeks ago. The hot water heater had gone out and it was leaking from the bottom of the hot water heater. It was three days before the contractor could come out and I explained to them the situation. My wife is a cancer patient and she's getting treatment. We needed the hot water. The tech came out and evaluated the situation. He said he would notify the warranty company. Then they said the warranty company was going to order the parts. It took about three or four days for the warranty company to get back in touch with that part they had ordered. The part came back about four days later and it was the wrong part so they were gonna have to reorder the part.

The last few times I had somebody come out was for furnace or air conditioning tune-ups. My one gripe is that the window when I can get the service done is pretty small. The air conditioning, for example, is February through April and where I live, it doesn't start getting hot until May. And when I got on the list, it was two or three weeks before a technician could come out and do the tune-up. Cinch could have a larger window or have a March-April-May window for our area. One time, on the furnace, I missed the window altogether. By the time I called in, I found out that it was too late so I missed the opportunity to get that done, which was disappointing. Other than that, Cinch's customer service reps have been friendly and competent. Also, the claims process has gone well.

I like to speak to someone live when submitting claims, but with the process when the pandemic started, you have to keep going through the prompt. From the last couple of experiences calling in though, it got a little easier. There are less prompts. Now, I found that there's someone that gets on the phone faster this year than it did last year. Once you’re speaking with someone, they’re thorough and to the point. They are also very friendly and they know the process.

The last two times I used Cinch, it was easy as could be. But the first time, I tried to do it on the telephone because it wouldn't complete on the internet. The Cinch thing would come up and then it would freeze. So I called to have it done then, and I would get a number, they would send me to somebody. It was the same place where I started, that one number would send me back to that person. I went around in circles for a while, and then I finally got the repair person. Then with that repair, they said, “It's not repairable and that you'll get approval for a replacement or not.” So I got the approval for a replacement, but it didn't tell me what to do about it. I was waiting for a notification.

Formerly Total Protect Home Warranty. Long story short, I requested service for a dishwasher since October 2020 and opted for a replacement that has yet to arrive. Poor customer service experience.....

It's easy to put a claim in, but the problem I had recently was getting the parts. I had to wait almost two months to get my part for my dishwasher and then when I got the part, Sears' service tech came out and told me he couldn't work on it and that I had to call a plumber. I called my plumber, paid for it myself and he came out and didn't have to do anything. All he had to do was just pull it out and unhook it. I was told the repair guy could have done that in three to five minutes. I then had to wait for a technician to come back out. Now, another technician came and he fixed it and then he put it back in and hooked it up.

Cinch has a lower price and instead of the service calls being 100, they're just 75. Right now, we're having the air conditioner checkup and the people that are handling that are outstanding. I highly recommend them. They're very responsive. We're going to end the policy on the end of the month and I'm taking another program after that.

I have a spare refrigerator and it stopped getting cool. The techs came out. They were very professional and polite. They thought they had it and I did too, so they left. But they have to come out again because it stopped getting cool again a few days later.

I have called to submit claims and that was simple to do. I've also done it online, which is very easy. So far, everybody I've had has been very professional and very easy to work with. They've always given me clear direction as to what we could do or what they advise to do. Cinch has met my expectations, or exceeded them, because everything I've asked to be done has been completed.

The washer wasn't agitating and it wasn't getting rid of the water. The tech answered my questions and he was great. But the washer is still not working the way it should so I called Cinch again and they haven’t called me back.

The claims lady, Mary B. was the easiest person to work with this entire process and company wise! She got my reimbursement handled right away even though there were a few delays with missing info from the company that came out to install my water heater but luckily I had all that she needed to get it processed and she even FedEx the check to me before I moved. Finally someone that cared about what they do!!

I purchased the highest tier warranty available from Cinch Home Services, covering appliances and systems, over the phone. I was told my deductible would be $50. I was never sent a copy of the contract, despite calling to request it several times.

They've been here twice and did the repairs that were needed. The first time I called, they didn't do the work so great but the second time around, they were able to fix it. Everything went smooth and great when they were here.

Everything is good. They’ll send a person out. It's gonna be at least 24 hours before they can get to you though. They're hard to contact. But the monthly payment is affordable and that’s what I like about it. I just had a plumber out and someone to do my heating system which was blowing cold air. They were very professional. They even replaced it with a new motor in my heater. It still blows that cold air until you turn it up really high, like 80. The supervisor came out and he checked and cleaned it. He said he didn't see any problems with it. I don't think there’s anything else they could do so I'm dealing with it until something else happens.

The claim for the air conditioning unit that went out went very well. The man came in and fixed it. He was very polite and professional. He had to get a whole new unit ‘cause the unit that was in there had been there since the house was built in 1989. It took about a month because during the pandemic, it was hard to get the part.

The home warranty with Sears gives me peace of mind. If I had to independently get someone to come in and look at my dishwasher or my refrigerator, it would cost me a lot more money than it costs me to pay this monthly service fee and get it. It was just a $75 fee. It’s awesome to me.

The last time we had a claim, the lady who took the claim from us was a pretty rude person. It was not a very pleasant experience. If somebody is reporting a claim, the customer service representative on the other end needs to be understanding and more customer-friendly. Other than that, claim submission is easy. The painful process is when a technician comes to the home to check on the issue and it takes oodles of days to have the appliance fixed because of lack of parts or whatever. The urgency of repairs is completely missed out on this whole process. If it takes three weeks or four weeks to have a part ordered from a specific source, that becomes a very inconvenient thing to happen. The redeeming part of the entire thing was the technician who came to fix an issue we had was one of the friendliest and most customer-friendly people. He was very respectful of everything that was going on and tried to fix it.

I talked to maintenance people who work with insurance companies and they said that TotalProtect Home was the best one to work for. They pay and listen to their contractors. I looked them up and saw about their coverage and I decided to sign up with them. Submitting claims is easy and the techs are very good and knowledgeable. I will not have another warranty company.

I've been happy with Sears so far. My only problem is the difficulty of understanding their reps from Southeast Asia. Other than that, the techs know what they're doing. So far, they have taken care of every problem we've had.

The contractor that came to our house was very good. He went over the problem and he told me what was paid for and what they wouldn't pay for. He said the wiring that needs to be done in my house has to be upstairs and downstairs and they don't wire the whole house. But they fixed the box the way it was supposed to be.

Submitting a claim was a little tricky at first. For first time users, the process could maybe be a little easier. But after we done one or two claims, we kind of figured out how it works and we felt comfortable with it. We've had a refrigerator situation and we were pretty happy with the outcome.

The only challenge that I have with Cinch is when I try to put in a new service request online, I can never get through. So, it always prompts me to call in. When I call in, it tries to redirect me back to the website to try to do an online appointment. So, it took me several times to figure out the system to get through to a live agent on the phone. But the technicians have been knowledgeable, friendly and courteous. It seems like they’re following some form of COVID protocol, so that’s good. They’re quick and clean so there are no complaints.

We used them several times. We had a ice machine go out on the refrigerator and they took care of that. We had a microwave go out and they ended up replacing it for us. We had a washer that they couldn't fix, but they replaced it. So we haven't had anything but good luck with them. They stand behind what they say that they're gonna do. It's an excellent company. They keep us informed of everything that's going on and everything that they're doing.

Cinch works with you. They understand everything that you are going through and they're very willing to help. The techs were very nice and helpful. They told me what was going on and everything that they had to do. They also told me that if I had any other problems, I can always call back. It was an excellent experience and I would be more than happy to recommend them to other friends or family.

I noticed things had changed where you have to pay the deductible first before you can go further. That was kind of different, but it was okay. Having Cinch is a great idea because it covers your major appliances. Like any other insurance, you pay, pay, pay, and you may not use it for years, but in the long run, it works out. Because we got a water heater replaced with the $100 deductible, and what we paid to have it installed was cheaper than trying to buy a brand-new water heater.

My wife and I purchased a new home, and the sellers purchased a home warranty through this company for our home. After 3 days in our new home, our water heater went out. They could not provide a service company to repair it. They suggested we hire a service company to repair it and then try to get reimbursed. Ridiculous. This is why you purchase a home warranty. So you can request service whenever something goes wrong, and they take care of it. Instead, they want me to do everything, call a repairman, pay for the repairs up front, and then contact the company to try to get reimbursed. Also, I was informed that it had to be an "approved service", which basically means that if they decide not to pay it, I'm stuck with the entire bill instead of just the $100 deductible. This company will throw one stall tactic after another at you until you get frustrated enough to just stop contacting them. DO NOT WASTE YOUR MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!

The experience has been good up until this last time. I couldn't get ahold of anybody to ask a question and I couldn't tell whether I have a water heater coverage or not. So, after about two days and the four people in the house, I decided I needed water. So, we fixed what it needed. It wasn't that expensive so it's okay. TotalProtect has always fixed everything I needed and I could get ahold of them. But I had a lot of trouble getting into the account last time I needed it for the washer. It was a disaster. I didn't realize they switched to Cinch. I probably didn't read their notes that I got and I deleted it. Still, I've had TotalProtect for many years and every household, especially if your house is getting a little bit older, can use a warranty like that.

Things went better this last time than the first time I dealt with Sears. I was trying to get my dishwasher fixed but you cannot talk to a human being. The first time that I dealt with them, they scheduled the appointment for somebody to come out. So I sat around and waited all day for somebody to come out. They were supposed to call me the morning of the appointment and give me a window, but that didn't happen. When I was chatting with somebody online, it was of no help because all they could tell me was somebody was supposed to come out. So they hadn't assigned a ticket to anybody.

Putting in a claim for service to Cinch has been very easy. I prefer to speak with a representative than use their automated system. In one instance, I had two appliances that needed to be fixed at the same time. I placed a request for service, and it tried to charge me the base fee two times. I called about that and got that straightened out. But it wouldn't have been straightened out if I hadn't spoken to somebody. Their service has been very good with one exception. I'm very pleased with the responsiveness. They come right out and take care of the issue right away.

Navigating the menu was a bit challenging. I had to call a couple of times and it took a while to get to the right menu. But then, once I got a person, I got an issue number, which was great. It was very helpful. When I called to follow up on the ticket, it was fine. I always get frustrated with these phone menus. They're challenging for most companies because they're just trying to minimize the amount of actual contacts you have to have in their call center, which I get. But those digitized menus are not always friendly. We recently had our water heater break and Cinch handled it amazingly. And then, great company that came out to fix it. The tech was terrific. He knew exactly what would happen and how to fix it, and safety. It was done that day.

2.5 (!!!) months ago we opened a claim on electrical range, which was found ti be unrepairable. Total Protect (Cinch) Howe warranty company immediately (!) collected our $125 deductible - and the range was marked for replacement - yet, 2.5 months later we are still waiting for that company to fulfill its part of the contract... And every time I call - they keep lying that we will get the payment in 7-10 business days - which doesn’t happen over and over!!! It is a plain EXTORTION! WORST COMPANY TO RELY UPON for your home warranty needs!!!

I have Cinch for four years. I get an email that tells me who they sent my information to, to work with me, and I would call them. And then, we would set up an appointment. I'm happy with it. I had an emergency two months ago. My furnace went out. I was in my house a whole day without any heat, and it was below 0. I called to put in a request and told Cinch it was emergency. They contracted out with somebody, but he couldn't get to me for a few days. I was like, "There's no way I can go a few days." I'm already a whole day in my house that night. I said, "I have to go with somebody else." So, Cinch put in an emergency request.

This last go-around, I had three different appliances that went bad. Long & Foster sent me money to replace the stove, but the dryer is still not working. The tech came and put the part in it, but it was not helping. He had to wait for a part. The clothes are not drying in time. I have to run it twice as long, sometimes three times as long to get them to dry. I needed to call them about that today. Other than that, he was excellent. The service has been very helpful and everybody's been pleasant. And for a while, it was hard to get to talk to somebody rather than that computer thing. But that's better. It's really good to talk to a person. I can't go into detail with the computer.

Submitting a claim is easy. I did have issues a long time ago, but the last two times, I had no issues at all. There was one time when my refrigerator went out and Cinch said they didn't have anybody in my area to come. So I had to wait for about a week and a half for somebody to come. When they finally did come, it was another two weeks before they came back. So I was stuck without a refrigerator for a month, and then Cinch did a temporary repair, and then decided to finally replace it after two companies that already told them to replace it. They kept sending companies out to try to fix it and they couldn't. They were not helpful at all when I was calling customer service. It was very frustrating. So on the appliance side, it was horrible. It was a very slow process. But with my claims for the air conditioning and heater and plumbing, I had no issues at all.

We've done a couple of claims and it's been a pretty good experience. We had a contractor come out and do a maintenance thing on our air conditioner. Then a while back, I had a issue with my dryer. The guy came out and he was great. He got out here pretty quick and got everything taken care of. I liked him. I was impressed.

We've had Sears Appliances off and on for a long time. I've been happy with them. Our experience has been very good.

The dishwasher wouldn't fill with water. Cinch had a pair of technicians come out to do a diagnosis. They ordered parts and when the parts came in, another technician came out and said those were the wrong parts. He told me what was actually going on, and he ordered the right parts and then he came back out. The second technician was fantastic. He fixed and explained everything. The dishwasher has been working fine ever since.

I've had Cinch Home Services for a year, and my experience, overall, has been pretty positive. The only thing is sometimes it's difficult to find a contact number for anyone over at Cinch because they don't have them available. You have to do everything online. Sometimes, things don't fall exactly in their queues like in the different requests and so it leads you kind of in a circle. It would be nice if there was a way to chat with someone or to have a conversation with someone when you're in one of those situations.

Our Sears refrigerator broke, and they wanted an outrageous price for replacing an icemaker. The guy that fixed it said, "Well, you could do this." We decided to go ahead and sign up for that. When we bought the house, it has original appliances that are either gonna die or need repaired. Submitting claims to Cinch has been good. The last one was for the refrigerator again. It was a plumbing leak and they didn't have anybody in our service area, so there was like a little delay in finding somebody out of the Cincinnati area that would come over here. But they did and he was very good and came in a blizzard. The technicians that they normally send are very good. They wore their mask. If they drill or make a mess, they sweep it up. They know what they're doing. I don't feel like they're jacking around. For us, having Cinch a good deal.

I had a claim for the ice maker on my side-by-side Kenmore refrigerator. The claims process was all on my phone which was nice. The tech sent to service the fridge was really nice as well. The first time, he came to fix the front of the refrigerator where the ice comes out. But, it didn't make ice after he replaced the front piece. The problem had something to do with the water pump. After he cleaned it, it worked beautifully but it would not work by itself. I had to touch the little prongs and then the ice maker would make ice. So, they brought me a new part. It took about eight weeks to get it.

Our refrigerator hasn't been fixed in over two years, and we've got a claim in to Cinch and nobody's doing anything about it. Their service guys are the one that caused the damage, and we have to live with it. We finally got ahold of somebody and they were supposed to get back to us. We haven't heard anything. Nobody wants to get back to us because nobody wants to claim the damage. We've had over 10 service calls on the icemaker and what they were doing is they were using hairdryers to melt the build-up. I think that was what caused the damage. We put the claim under Sedgwick Claims. We talked to somebody named Louis and they were supposed to get back to us.

I had an icemaker that broke. The techs tried to fix it multiple times, but they couldn't. Cinch replaced it with a new one. Then, my garage door broke, and it was the same exact thing. They tried a couple of times but couldn’t fix it, and they just gave me a new one. So, I'm very pleased with the services they had. On the first couple of attempts, they're bringing in different reps from different companies, and they couldn't do the job correctly and they just ended up replacing it, which to me was the better option. At first, as a customer, you're frustrated because you wanted it fixed. Then all of a sudden, they did the right thing.

We submitted a claim for our washing machine then the repair company called and asked us what was going on. They said, “It could be one or two things. We’re gonna go ahead and get the parts we think we need, and then come to your house. That way, we don't have to come to your house, do all that, then order and wait and come back again.” They were nice guys too. It was a positive experience. It was nice that they did backwards from what most people do. They fixed our washing machine in one visit and it runs like a charm. Cinch is extremely easy to use and we're very satisfied with the way it worked.

Sears is excellent. I just call them, and they take care of it. They've done several things for me, and it's always been top-notch. Everything they've done, they've sent really good people. We have never had anybody come that didn't do a fine job for us. I’ve had my freezer done a few years ago and they did my refrigerators as well. The most recent claim they did was for my air conditioner. I'm happy with Sears.

My husband was having a home repair and they told him about the program, so we decided to join Cinch Home. They've replaced items when they were no longer something that they could get parts for and they've been responsive. Sometimes it took a little bit long because they had to go through the process of seeing how many different places they could try and find a part. But I've been very happy with them and we've had great technicians come to the house.

We've used TotalProtect three times since we've had it and every time, the deductible has gone up 25 bucks. Other than that, it's easy to submit claims. We just had one here not too long ago and it was good. They responded in less than two hours then the tech called me, and we got it set up. Our heater went out and he came in and fixed it. He was very knowledgeable and friendly. He came in protected as well. He was wearing his mask and gloves, so that was very good. We've had TotalProtect for a while and our experience has been very stress-free.

Most of the time, we submit our claims with Sears online and our experience has been good. Sometimes they have issues and when you talk to some representatives, that's where things get messed up. So I've had mixed experiences and most of the bad ones involve communication issues. They have to go through different groups. You talk to Sears, then they would send your concern to somebody else, and then there'd be something with the warranty side. So you're bounced around quite a bit.

I did a claim when the fans on my furnace stopped working and the repair guy came out the next day. Good job.

When you're selling the product, it's like a honeymoon. But then, when it comes to the daily living, it gets a little different. Cinch Home was very difficult to reach when I was submitting my claim. I prefer to speak to somebody on the phone but they always want to turf you off online to file a claim and I don't like that. The wait times are ridiculous on the phone and I don't consider it a good system.

This is the worst warranty company. If I could leave a no star review I would. We have not had hot water for 2 weeks and they have assigned us to two separate companies. The first company did not even provide a report so after a week it was re-assigned to a second company. The second company wants to charge us in full. We could have paid out of pocked with a local plumber and the job would have been done by now. Don't waste your time or money. When you call customer service, it sounds like they are all reading from a script. Essentially you are talking to brick walls. Speaking with a manager gets you nowhere as well.

I'm very happy with the service. When the toilet overflowed, the plumber came in, did the job and had to replace some parts. He was great. He was a very pleasant and competent man. I was totally satisfied.

We've had Cinch Home for a long time and we've never had a bad experience with anybody they sent. They've all seemed very good. We recently had a problem with the icemaker and a refrigerator, and they sent a man who fixed them right away. It was an easy fix and took a matter of knowing how to do it. He got here early, completed it, and was very helpful. He was also very pleasant and he cleaned up well. More recently than that, we had to call about our freezer and they determined that it could not be fixed. We took the cash option and they paid us.

I've had Sears for two years and I haven't had a problem with submitting a claim. Both times I submitted a claim, they responded and fixed the problem. With one claim, the first effort didn't work, so they came back after I reported it and they had to do a rework. They repaired it and everything is fine. It was very good customer service. The only thing was, with the rework, it was hard to get in touch with an individual. It kept going to the auto call (the push a button), and I didn't have an opportunity to explain to them what was wrong with the previous service. I finally got through but it was frustrating getting through. Also, if you use their automated service, you can't differentiate between a rework and a new call and they charge you another fee for a rework. That's not right. Once you can get to speak with a person though, they will put in the right work order.

The dishwasher wouldn't power on. We couldn't get any power. So I reached out to TotalProtect and they set me up with a repair vendor. They came on time, knew what to do, and gave me suggestions on what caused it and what not to do in the future so that it doesn't happen again. You can't ask for more than that. TotalProtect has been very good over the years. Submitting a claim has been painless. The monthly rate and the $100 deductible are reasonable. I had issues with the deductible at first, but it's a necessary part of the process.

I had a claim for my washer, one for my dryer, and another one for my refrigerator. I was able to do it online and it was easy. The repair on my dryer was complete, while my washing machine ended up having to be replaced, and that was taken care of easily. For my refrigerator, the first time the guy came out, it didn't fix the problem. The second time, the claim was denied because the Cinch rep said they didn't cover refrigerator doors even though the door is malfunctioning. It's the icemaker, but I didn't want to argue. I also had one technician that didn't want to wear a mask in my house, but other than that, everything was okay. I've had the home warranty for years and I've never had a problem with them.

Cinch is a good deal for your money. The monthly payments for what it covers is not bad. I had one claim that I went through with them. My stove went out and they came and replaced it for me because the parts were no longer available. Everything worked out good. I’m totally satisfied.

The policy we have covers all the major appliances in the house. We had a phone call or two when we filed for help, and it was very satisfactory. Also, the claims when we established the warranty and then the other one a month or so ago were both very satisfactorily handled. I appreciate the speed at which they were done too, because one of our problems with Sears before was that sometimes a refrigerator would go out and they'd say, "Okay. The guy will be out there in a month from now." That doesn't work with refrigerators. This service is much better. It's worth it. The value in this last year and a half we've had it would be on a breakeven point of what it would have cost us if we had someone come in and do the work.

I do claims online, which is quick and easy. The website is very easy to follow. The repair people I've had so far have been very good as well. I'd recommend this home warranty. It's worth having.

I had asked for a certain company to come out for air conditioning-heater claim but they were a week out. It was really cold here and the unit was just blowing cold air. I called Saturday and Cinch was able to get somebody here by Monday morning. The technician figured out what the problem was and got it fixed right away. He was efficient and really nice and he provided great service. Our deductible went up but that's the way things go around here. But we've had good service and I'm happy.

I have a home warranty with Sears and the repair guy they sent found that the switch on my washing machine was faulty. It was the limit switch on the cover, that locks when you do the spin cycle, and he replaced it. He had the part on his truck. All in all, he did good work, and he fixed the problem.

The tech came in, checked the refrigerator icemaker and said I needed a part, so it's not fixed yet. The part should be in by next week. The only thing I do not like about Cinch is the new system that they have where they want to get paid up front. I prefer to pay the deductible after the job is done. But they were able to give it to me this time. I don't know if I'll be able to do that again.

When I logged into my account to do a work order, I found out that it was not the company I had. I thought it was a scam because it defaulted that account to Cinch. That took me off guard, especially with so much phishing and stuff that had been going on with people stealing your information on the internet. I didn't know if it was a real company or not. So I was hesitant but when I called them, they said that they were the same company. I was able to maneuver on their website because I'm tech-savvy. But other people may not be able to do it because they're not familiar with how it’s set up and they would be a little frustrated.

We've had several claims with TotalProtect and it's been great. The only thing that doesn't work well is they just assign people to us. If the people who came did a good job and we would like to have the opportunity to use the same people again, we don't have that choice. Other than that, TotalProtect gets good people out here. One time, there was a huge issue, but the company took care of it eventually.

Everything was good. Anytime I needed something, I was able to get ahold of them. You could call in or go online and get the information in in no time at all. They'd have a technician out here to take care of it. There was one time they sent an old fellow out here to fix the dryer. I knew more about the dryer than he did but he was supposed to be the technician. I watched him short things out and mess things up. He left and the dryer still wasn't working that day. The next day, they had two guys, one of them was a manager from that company. The manager apologized to me for the mess and they got it corrected. The manager and the technician worked together for an hour and they had it right when they left. However, I've switched. I don't know why but Cinch decided that they were not going to renew my contract.

TotalHome Protection did pretty good except that had we been in a dire emergency. It took a week to get it done. They did all that they could do with it as far as trying to get somebody out here, but I don’t think they turned it over to me quickly enough. My heating unit went out. It went out on Sunday, and it wasn’t fixed till the next Monday. The first person took four days to get here. They said it was due to COVID that it's hard to get a provider. But when we talk about heat and my wife was sick, that was really unacceptable to me.

In the beginning, it was very easy to get a claim going with Total Protect. The first time I used a contractor, it was great. The second time, we had the same contractor but we got rid of him as he was not going to come to do the work. The last few times, we've used Air Dynamics and they are superior. They do excellent work and I will always use them as long as I live in Pennsylvania.

We had a claim on our furnace and it ended up being minor but the tech fixed it. He came in and showed what it was. The heater is fine now and I’m glad that was all it was too. He was good and professional. The time was good too because TotalProtect gave us the time allotment. Everything was smooth and I had no problems. I was satisfied.

I highly recommend Cinch. Their process is easy and it's over the phone. The contractors I've gotten have been excellent.

When you submit a claim, you just call Cinch and they take care of it. The last tech that I had was amazing. I liked him a lot. He was from Sears Home Repairs. So, he was a good one. They had to replace my fridge because the tech who was sent out damaged it and voided the warranty on it. But this last tech did an awesome job. Cinch is easy to deal with and prompt.

The thermostat wasn’t working correctly and the repair went very well. The tech was very polite and informative. He was good.

Cinch has been very proactive and very responsive in sending somebody out and fixing my repairs. My claims reps have been great. The only thing that I had wondered is why the deductible went up so much from when I originally had it. But even the $125 isn't bad. I've been satisfied with Cinch. The last people that came and did a service were so efficient and good. I had to go back ad forth, but eventually, they approved the new unit to be installed. So, I'm overall very happy.

This most recent claim that I submitted with Cinch was for the furnace and everything turned out really super well. I was very pleased with the way Cinch handled it and it was done quickly. The tech that came out was very good, very efficient and very knowledgeable, which made it even better. It was a good experience. I appreciate their help. I spoke to a person. Because I tried to do it online and that was crazy. Eventually, when I called the 800 number, I was directed in the right direction and it was all positive.

Everything went ahead with the claim with Cinch as expected. The tech was good and took care of the furnace. Century should keep doing what they’re doing.

I have had home warranties on numerous properties for over twenty years. This company is the ABSOLUTE WORST company I have ever worked with. I am a licensed realtor. I ended up with this policy because my previous company got bought out by Cinch. It took over three months to get our heater/air conditioner repaired. It is extremely difficult to speak with someone to follow up on a claim. There is no follow-through. The contractors refuse to handle the case once it is something complicated and the contractors that eventually do the job are not good. I highly suggest that you use ANY other company. I am so happy that I no longer am dealing with this horrible company.

I called up and told them the problem. Then they called the company up, and they came out and fixed it. When they came to my house recently, they used Sears and they were very good. But they use a lot of shops that have one or three men operations. They probably hire them because they are cheaper. They probably know what they are doing, but they come, look, and then they have to order a part. They would come back in about 5 days and take care of it. Other than that, my experience has been pretty good. If it’s something big or small, they pay for it.

The most recent claim that I had with Cinch was for my heater unit. The techs made the appointment within three days. They came out in a timely manner and they fixed the issue within that day that they came out. However, we used to pay $75 a visit and now the price has gone up.

I used them for my dryer and they were able to schedule me in quicker than my gas company. The tech came out and he had to run up to the local hardware store. He was able to fix it the same day.

The gas stove burner wouldn't light. I got online, filed a claim, then someone called me and set the time. They came and fixed it, and the guy was respectful. It was pretty transparent. We have used Cinch a few times. They're typically okay to deal with. Sometimes, we don't get to talk to people that much, we got to do everything online and that can be a little challenging, but okay.

We've had several claims and most of the people have been well. They get the job done efficiently. I had one that was not good though. It was plumbing issue. They came out several times, and they never fixed the problems. They lied to me and to the company, saying we needed a new toilet when we didn't. They were terrible. We fixed the toilet ourselves by just replacing something. My wife was really upset with the toilet issue. She says we have black mold problems in our toilet now 'cause it took six months. The toilet wouldn't flush right. We had to flush it four times.

Service Order: **. I have a Cinch Home Warranty and live in Pennsylvania. Temperatures in Pennsylvania are currently below freezing, ranging from 6 degrees to 36 degrees. On Feb 4, 2021 my primary heating source (electric furnace) broke and I opened a warranty claim with Cinch. On Feb 6, 2021 (2 days later) an authorized Cinch representative finally came to my home to diagnose the issue. On Feb 6, 2021 they submitted the claim / repair for approvals to Cinch. As of Feb 15, that claim is still under review by Cinch with no estimated resolution time.

I’ve been a contract holder of Sears for at least 10 years and this time, they’re more seamless and easier because it was all done, than every time I call in for their services and talk to their representative because they do something, then they'll have to get me involved in it. It's just that sometimes the contractors are too busy and they cannot attend to us. Other than that, it’s fine. The quality of the work they do, I’ve never had anyone that I’ve been disappointed with, in as many years that I’ve worked with Sears. I am very happy with their service.

The guy did a great job and he was very efficient. He got in and out as quickly as he could and everything was good to go when he left. We told him that the fill valve wasn't operating right. We had the leak there. We noticed that enough times. When it was squirting out the side where it doesn't usually squirt out water, we said, "That ain't right." He had to come back the second day and put in a new fill valve in the toilet. TotalProtect is a good company. It comes quickly, but the person that they sent out was from Garrettsville, and we're in Strongsville. It's at least a good hour away from us.

I had a claim about my toilet a month or two ago. The anchor came loose so the technician needed to reinstall the O-ring and anchors and fasten it, and seal tight shut. It's adjusted now. He was really polite, kind, and professional. He provided the service that I would expect from a good company. I've had that same technician come out and do other stuff before and I usually make a note anytime I need additional work that involves plumbing, I'd like to request him. He’s great. I’m completely satisfied with Cinch. I refer them all the time.

Cinch has mostly helped with air conditioning and furnace issues. But I've had a few contractors that I never want to see again. If I put in a claim today for a plumbing job, I wouldn't know who that last person was that they sent before. Some are better than others. The first one that Cinch sent for my furnace didn't fix the problem. He just got it turned back on for that day. And the next day or two, it went back out. The last furnace guy said that some kind of motor port had gone out, and it could have caught fire. So, the last person didn't catch that. My furnace could have blown up or caught a fire in my house. That last guy was very good.

I called HMS the last time I made a claim and I didn’t have to wait a long time for the contractor. They were knowledgeable and got the issue fixed quickly. HMS was very good and it’s a lot cheaper to buy a warranty than try to fix a big issue.

The experience with Sears has been great. I’ve had two different types of techs because of the particular breakdowns and both were very knowledgeable and helpful. I have no complaints at the moment. I have to follow up with them today though because they're replacing an item. But I haven't heard about when or anything.

Sears is always very thorough and very customer service oriented. I'm very happy with them. It’s an excellent experience. Some repair guys are better than others but mostly, they’re good. Like any other company, some repair guys are more experienced than some younger ones but they’re very accommodating. If they can’t do it, they make sure that someone else does it or I call back and they come and fix it. So, it's been okay, I have no complaints about Sears, the home service warranty.