Cinch Home Services Reviews

Cinch was HMS previously and with them, whenever I create a case and when the service was done at that time, I will give a check of my deductible to that technician. Now, Cinch asks me to pay upfront first and then the technician comes. And then, the cost also has increased. But I am fully satisfied with Cinch.

Everything with Cinch has been good so far.

Cinch Home has been prompt in sending people out and they've been responsive. It takes a long while to get things repaired though. Recently, the refrigerator compressor broke and Cinch contacted Sears. Sears sent out a repairman fairly quickly but over the next three weeks, they were diddling back and forth about whether they were going to fix it or get a new one. They sent us three different compressors in the mail and we kept them in the garage. After five weeks, they decided to replace the refrigerator completely rather than fix the compressor. So we were six weeks without a refrigerator, which wasn't fun. We got our coolers out, filled them with ice, put things in them. But that wasn't pretty satisfactory.

The tech had to install a pump for the furnace to pump on extra water that leaks from it and so far, it works fine. Submitting the claim on the website of Cinch was pretty easy but it wouldn't let me give a full detail when I needed to request service. It just gave an option of furnace not working, but it wouldn't let me elaborate saying it's leaking water.

Working with Cinch was easy. They booked the contractor right away. The tech was very nice when he came over and was good with the follow-up. He was very detailed. The rep told me the process and they were very communicative. I loved it.

We had to do a claim and they were on top of it. They were speedy and they answered all my questions. This was for a long distance sale, so it could have been really tough, but they were great. I like the timeliness and the people they employ. If those people hadn't known what they were doing and hadn't been quick to respond, this could have been a real hiccup in the whole process. We had a claim for an air conditioning system that went out. The techs were able to fix it. It was awesome that they responded quickly as they did and I appreciate it. I highly recommend Cinch.

I had to make a claim with Cinch twice. You go online, ask for a service, tell them what kind of service you need, and then they call you back and let you know who is going to do the service. In my case, last time, there was nobody in my area available, so they wanted me to find somebody to do it on my own. Then they will reimburse me if I give them itemized bill. The first experience was Sears Home Appliance Repair. That was great. The tech came out. He looked at my air conditioner. He said, “Well, we've got to thaw it out first before we can do anything. So, I'll have to reschedule a second appointment.” He came back out and he fixed it. He gave me some advice on how to keep it from freezing up.

Submitting a claim wasn't too bad. The only problem was the plumber they sent out said it was one thing after doing everything. I had to get with the condo people, and they end up sending their own plumber to do the exact same thing, and he ended up finding the problem. It was an outside issue still within my unit. Other than that, customer service was fine. It would have cost me well over $1,000 for the plumbers to come out and do what they did.

I'm extremely satisfied with Cinch. I'm gonna tell a couple of friends of mine and I know at least one of them will take out a contract with them.

My Realtor told me to get Cinch. It's easier to sell the house if there's a warranty so I did and it paid for itself. I used them for an air conditioning repair. The unit wasn't working and it was right before I sold the house. The claims process was easy. I did everything online on my phone. Then, a tech from Sears came out. He was there on time, checked the unit, and filled it up.

I've been covered for eight years. Submitting a claim has been very easy and user-friendly. I used to always do it on the phone, but then when it got better online, I did it online. It tells you, “This is the appointment. This is who's gonna call you.” It gives you all kinds of information. The last time it even offered troubleshooting options.

They provide good service. I got no problem with it. I worked in the maintenance department for over 21 years for the postal service. I know what they're supposed to do and what they need to do. They did everything they were supposed to. No problem with the contracting companies as well.

One star seems far too much. Absolute joke of a company. Pay a very high annual fee, they only have one provider in local network that deals with waterline problems. Scheduled us 8 days out for a serious problem. Customer service kept us on hold passing the buck for over an hour. These people should be ashamed of themselves.

Kudos to upper customer service representatives Mgrs. Clayton & Williams. My confidence was restored due to the due diligence and continued efforts of two employees who went above and beyond. I would recommend Cinch Home Services to those looking for a home warranty company, and I don’t say this lightly.

We've had very good luck with Cinch Home Services, better than other warranty companies that I've used in the past. Cinch took care of my recent claim quickly. They have been easy to deal with. I recommend any of our homeowners get a home warranty, and I only recommend Cinch.

My air conditioner's fan portion was not cutting on. The person Cinch Home Services sent out, after I paid the deductible, couldn't do anything on my product. I ended up having to call the manufacturer that installed the product to do it. I lost money on the deductible because the company they referred to me said they couldn't work on my unit. It had to be recharged. It was just low enough on freon that it wouldn't kick in. I had to pay that out of my pocket. But overall, Cinch is on top of it. They tried to get the problem resolved right away. I was contacted back with someone that would come out. They were here the next day.

The air conditioner unit went out on the first floor. It wasn't blowing cold air. Once I had called Cinch Home Services and made the claim, they got right on it. They sent somebody out the day after. The contractor had to replace the motor in it. The tech came out, did an assessment, and told me what was wrong. He said he needed to order a part and get final approval from Cinch. So by the time he came out and got final approval and the part, it may have been four or five days. He came, put it in and was done in 45 minutes tops. He was very thorough. And he knew what he was doing. The unit is working fine now.

When we bought the house, Cinch Home Services was recommended by my Realtor to get the home warranty. So, we did that. And we found it to be very satisfying. So, when the time came up in the year to renew, that's what we did. Quality is excellent. I've only had one blip of services, and that had to do with somebody coming out here and misdiagnosing the air conditioning system. And he needed to order some parts. When I called about it, I didn't get any answer. I just kept getting pushed off. They said, “Your service is gonna be in a week.” I said, “What do you mean? I had already waited a period of time.” Nobody would give me an answer why I kept getting pushed back a week. But submitting claims is very easy. I told others that they should use Cinch. They took up my recommendation.

When I had a sewer problem a couple of months ago, I was exceptionally happy with the people that came out here and did the work. But I went through hell with Cinch. Things could have been handled a little bit differently. I also had to call in because my air conditioner went out. They took the $200 deposit plus the $15 deposit for the service charge. Somehow, something messed up because I didn't get to talk to anybody. I had that automatic system. They said, "We canceled it and your money will be refunded back to you." I broke down crying. I felt being bombarded. It would give anybody a stroke or a heart attack.

I had to call back and had a lot of questions about how the home warranty works ‘cause it was the first time I ever filed a claim. The lady that answered was so helpful and made it crystal clear. The guy that came and looked at my refrigerator knew right away what was wrong. The power had gone out for about four hours and it was at night. I went to bed, and when I woke up there was water on the floor in front of my fridge. He said it was that power surge when it came back on that zapped the motherboard. He went down on his truck, got a motherboard and put it on. Cinch has worked for me. I live by myself and a big chunk of change for an air conditioning unit or a furnace would be hard for me. It gives me peace of mind.

Our most recent experience with Cinch was excellent. We had a refrigerator issue, which the repair person dealt with quite promptly. All in all, very satisfactory. However, a couple of years ago, we had a big problem with our air conditioning system which went on the fritz in the hottest part of the summer, and there was difficulty getting a part. Cinch was not willing to let the contractor use its sources to get the parts, so we had a long wait. It was not a great experience.

We submitted a claim for our AC that wasn't working. The tech came out and he determined that our Nest thermostat went bad. He was very informative. He was showing us a bunch of stuff. He fixed that problem. Our most recent claim, which I have to call Cinch back, was with our fridge. Our fridge wasn't cooling properly, both the fridge and the freezer. The water and ice dispenser on the fridge door itself wasn't working. Cinch sent someone out. We did have to wait a little bit for the parts to come in. Once we got those parts, the contractor came out and fixed the fridge. The water dispenser and ice dispenser are still working fine. But we've noticed the cooling has seemed to take a little bit of a dip. So we were gonna reopen the claim.

Cinch is a home warranty company that I've used in the past, and they've always done a great job. Submitting a claim has been amazing. They've been quick, responsive, and they get people right out to you. I had an air conditioning system that was not working in my actual home, and they came and repaired it. There was a broken fan that they had to replace. I've told everyone in my family to get the Cinch warranty plan.

I was more pleased with their service as HMS than I am with Cinch. Everything has gone up and having qualified technicians in your area is harder now. Also, everything is automated. That's good for some people but some issues need to be handled with a representative. Recently, my air conditioning system was leaking water. They gave me a vendor and it was difficult to get something scheduled with them initially. Then, I noticed they had scheduled an appointment for me prior to me actually talking to anyone to discuss whether that time was convenient for me. That was not very good.

My copay used to be $125. When I called them the other day, they told me there was an extra $15 surcharge on top of the $125. I don't have the option to opt out of the surcharge so it's almost like the copay went up to $140. Other than that, the tech for my recent claim was professional. He was a Sears technician and he did the repair for my washer in one day. having the warranty alleviates having to worry about certain things. I have the peace of mind that if something does go wrong, I could call.

We just got the washer done but it took three weeks to get it fixed. It seemed like Cinch was a little bit unorganized somewhere. The technician was frustrated with them. He didn’t know why Cinch was making it so hard on that day. For some reason, they were giving him a harder time than usual because he said that the thing was done. For the technician, Cinch was spending more money than they need to. But they’re right there. It's gonna work and it might be a one-time thing. The service guy said they'll be contacting me shortly. And then shortly turned into a week. But I understand. There are situations. But if it happened every time, I would be trying to find somebody else. One thing they can do well in that situation is to make sure that they contact people back. They’ve got a lot of people. It took me two times to get it back up to speed but everybody was doing their job. I'm sure they're trying their best not for that to happen.

I don't like that every time, the deductible goes up. I had a claim for my stove and I didn't like that the lady rep told me I had to pay my deductible right there. I told her I would pay it when my stove is fixed. But she was adamant with me. I said, "No. I can speak to a supervisor." The deductible came out my way. When the tech came in a couple of days, I paid my deductible. He was nice. Since I've been since Cinch, I don't have any problems. But if thy've been with people more than two years, they should offer some kind of incentive. I only got a month free.

I like Cinch. I've had three different claims and they took care of everything just like the program stated. I've had real good experiences with the techs. Cinch knows the repair people that do a good job in the area. The only thing I pay out of pocket is my deductible. By the time I am done, I've probably paid a little bit for insurance, but I don't have to worry about it if I'm not home and my wife is here alone.

The service was excellent. I had to have an AC unit serviced and it was painless. It ended up being replaced and it was very simple. They paid a good portion of it and it cost me a lot less than if I had not had the service. Also, the customer service was awesome and the company that they used to come out here was very professional and quick. It was pleasing all around.

If they're gonna market and sell a product like this, they need to check the local areas to make sure they have vendors available. Fortunately, we are able to use our own vendor, which would have been my choice anyway. But it's frustrating to turn in a claim and then find out that I gotta go through two or three days to find out they don't have a vendor in the area to take care of the problem. But they fulfill their obligations and they do what they said they're gonna do. We're happy with them.

Cinch creates a veil of protection if any of my appliances or mechanicals go out. I had an issue with my garbage disposal and I texted my local account manager and she told me, “I'll get the claim started, but you definitely need to submit it through the system.” I got an email saying, “Hey, we've received your claim. We'll be in touch with the company that will be contacting you.” Then, I got the next email that said, Hey, this is the company that's been assigned to your claim.” There was a little back and forth with that company but they handled my issue very quickly. The garbage disposal had to be replaced. For 500 bucks a year, it's a small payment to have that protection.

Being part of Cinch Home Services is great because I could get whatever I needed to be fixed in my house fixed. We had an issue the first day after we bought the house, and Cinch fixed it. We decided that at that moment that when it was time to renew, we would renew. And we have ever since. I appreciate having the deductible that I have and knowing that I would get someone out here to fix it.

We had the Sears people as well as the Simpsons and they were fantastic. With Cinch, if something goes wrong, you know how much it's going to cost you by the amount that you need to pay. And then, everything else is gonna be taken care of. They just have to make it much easier to be able to speak with somebody about a claim. The last time I put in a claim for our dryer, it said Cinch had already replaced it and that I couldn't do a claim. My dryer has never been replaced. Somehow, I found a workaround. But I would just rather speak to someone.

I am pleased to announce that Cinch Home Services contacted me and reimbursed me for the full claim of $ 2000. Needless to say, this changed my evaluation of the company, and I plan to continue as their customer.

I've been very pleased with Cinch Home Services. This is a home that we purchased in November. We had an air conditioner system that the coil went on it that needed to be replaced. And through Cinch's local contact here in Cincinnati, that was done promptly. Very professional service. They acted very quickly to replace a critical item. It was smooth once we figured out how to contact an individual. That was the only difficulty. But the contractor was excellent. We would use them in the future if need be.

I have been with Cinch a couple of years and have only had to use them for air conditioning issues thus far. We started having major issues with our AC unit near the end of May 2023. It actually went out on the day of my daughter’s graduation as we were hosting a party for her. Keep in mind we are dealing with Texas heat. I put in a claim with Cinch and a service provider was assigned. I was able to get the service provider to come out the same week but I had to call him repeatedly. His visit was all but 5 minutes stating Freon was extremely low and the unit evidently has a leak and needs to be replaced. Long story short, Cinch approved the replacement on 6/12/2023 but nothing has happened yet. I have called the service provider multiple times and was advised he is waiting for Cinch to provide the pickup details since they ordered the parts. I’ve been calling Cinch ever since and now I’m being told there is one part they can’t find but are “researching “. In the meantime we are having 100 degree weather with extreme heat indexes and this puts my family’s safety in danger. After multiple failed attempts to get any response from Cinch, I had to purchase a replacement HVAC unit and pay for the installation. My family’s safety is not going to be put on a back burner while Cinch try to figure out what to do!

My refrigerator drain was plugged and the tech cleaned it out. He was very nice, helpful, and polite. I don't like the $200 deductible, though.

My experience with Cinch is usually pretty good. The only problem we have is we live out in the country and we have a geothermal. So sometimes, it's hard to get people to come out and do work. When I had a toilet issue, it took a little long to resolve, but that was the actual plumber's fault. The plumber that was scheduled to come out got sick, so there was nothing they could do there. Another thing is that I have the coverage for the septic tank pumping. So I have to go through Cinch, and then I have to call the company themselves, and then I have to pay the company and get reimbursed. So that's kind of a pain.

I've had rental properties which I had Cinch involved with and everything's been fine. The customer service has been fine. But sometimes the left hand doesn't know what the right hand is doing. The hardest part is getting ahold of somebody that you really need to get ahold of. You have to go through 15 menus to get there and about three people.

My air conditioner broke in October of last year and I didn't call right away because I didn't need it anymore. So, I called Cinch in February and I said, "My air conditioner broke last year, central air conditioner unit. You know, the outside box wouldn't come on." I didn't call because I didn't need it, but I was assuming that, eventually, they might get busy and I wanted somebody to look at it before May. There would be a $125 charge, and then they would give you the name of a vendor to call. So, I called the vendor and the guy came out on a day at the end of February. It was probably 68 degrees. He looked at the air conditioner and said, "Oh, this is old." I said, "I know it's old. It was here when I bought the house in 1998." I just had it serviced once, and the guy told me to never get rid of it until it can't be repaired. It's a Lennox. It's a great air conditioner. So, I would rather fix it if I could fix it.

I went online, filled out a request, and paid my deductible. Cinch sent somebody out. They were supposed to fix my issue but my outside closet to put a hose on isn't covered by the home warranty. I still don't have a working outside faucet so I don't have a garden. Another claim I had was for a leak in a shower and Cinch couldn't fix it as it was not covered by the warranty as well. I ended up getting a whole new shower because that was the only way to fix the leak. Those aside, I had someone come out for a dryer or a washer problem and that was fixed really nicely. That was great. When I had a clogged toilet, someone came out and fixed that. It was the same when I had an electrical problem with my stove. I really feel good about the work done.

The process has gone smoother except the prices went up compared to what it used to be. But other than that, I had no issues. Everything was paid for with my claim.

With Cinch, I don't have any doubts if my property is gonna get fixed or not. That’s a great plus, especially being a homeowner. My AC was trying to clock out so I went online, put my information in, and filed a claim. It was really easy. Then, I was told that the contractor was coming and their service was great.

I had a hot water heater problem and they took care of it in accordance with the contract. The deductible seems high to me, though.

We had a wiring issue with our AC and the tech came out and confirmed it. He said he had to get approval to fix it. He waited a week before he even asked for approval and then, he got it and we've been waiting for him to come. He had done a temporary repair but it quit working. We called back and Cinch assigned a company. The tech put a new capacitor in it and we locked up the bus bar box so nobody can yank that out again. Then, I contacted the first guy and he said he'd come out Monday or Tuesday but he got sick and I haven't heard a word from him since. We're sitting here with 86-degree temperatures expected next week and an AC that's working, but we're not real confident in.

I had a claim for the refrigerator and I had some plumbing issue. The plumber came out and I had no problem with that. The issue is the timeframe to get the refrigerator replaced. They were holding me under pressure to take a cash payout instead of having it replaced. I was adamant that I am not seeking a cash payout for the refrigerator, I wanted it replaced. I had to wait and it took a long while. The thing is, suppose I have an immediate need for a refrigerator and I have no alternative. So if they're replacing it, they have to start sourcing very early, and not just tell me they had found something, but then say "Oh, this product out of stock." Also, I pay 50 something dollars a month. If you add every month I'm paying and I didn't call for service, that's not being deducted when I call. I still have to pay upfront before they could address my issue.

The only thing that I really don't like is it's almost impossible to get ahold of them. Also, communication is not very good. The first time, the issue was with our garbage disposal and it took almost two weeks before I had any type of communication. There wasn't any notification on the website that I needed to reach out to the contractor to get somebody to come out. I would call because I had questions, and nobody would answer the phone. It says someone's available 24/7, and nobody's there. But, when I used them the second time around, it was pretty easy. It was nice having someone fix the issue and explain what not to do to prevent whatever happened from happening again. Plus, a lot of the repair is covered.

It's always been a hassle to get through to somebody. In the very beginning, it was terrible. I would cry and stay on the phone for hours. Since they've become Cinch, even though it's still troublesome, it's better because they've changed their phone system and they've gotten the portal. It's a better option if you know how to use portals. With anybody older than me, if they are not as tech-savvy, it might be a little harder. But it was self-explanatory for me to file a claim.

Cinch is reliable. Submitting a claim was very simple and I was able to get it done in a timely manner.

I submitted a claim to Cinch for a plumbing issue. I gave them a call. They were very quick in responding and were very thorough. The technicians were excellent. They were here on time as promised and scheduled. Once they arrived at my house, they detailed what the issue was and what the solution was to my issue, and they took care of it. They cleaned everything up, and everything was good. It was very positive.

We submitted a claim with Cinch when the furnace wasn't turning on. They sent somebody out who cleaned whatever the part was and sent me on my merry way. The person knew what the problem was just from observing it. My father-in-law has the same home warranty from the same company and he had an air conditioning unit issue a week and a half after we had our furnace issue. But they were able to take care of him as well.

I made one claim for my furnace with Cinch, which turned out to be that I needed to learn how to properly maintain a furnace. The tech was great. He said, “You didn't need to spend any money on getting the claim.” He taught me everything I needed to know, which was very helpful. I like the assurance that a professional will be here to look or help me with whatever item that I need help with. When my furnace was having issues and I was panicking a little bit because the furnace was new, it was very helpful to have them there for that situation.

We would call Cinch when submitting a claim and they would respond fairly quickly. But some of the claims reps were hard to understand. The second time that we had to go through the service, the person didn't even understand what we were talking about. We had to stop them five times just to say that was not what we wanted and this is what we wanted.

I tried to do a claim online with the link that Cinch told me. It wouldn't let me go through so I ended up calling and doing it over the phone. The reps were very attentive. They got the information right away. The contractor got the repair done very quickly. They were very polite and explained everything very well. I would recommend Cinch. They're easy to work with.

I'm not happy with Cinch. The service was fine up until a week or two ago. I had a problem with my garage door opener. The tech found the issue is the logic board which is covered under the warranty. The only thing that isn't covered under the warranty is the Wi-Fi. So, I asked the guy, I says, "Is the door opening because of the Wi-Fi?" He says, "No. There's something wrong with the logic board." He said, "But because Wi-Fi is on the logic board, the warranty people aren't gonna cover it." That makes no sense. It was gonna cost me $500 to get it fixed so I said if there aren't gonna cover it, I'll find another company.

Our fridge died, and the techs came by, did their little check-up and figured out that it was completely toast. We called Cinch and went back and forth on it. It took a couple days, but they ended up junking it out and giving us the option of either replacing it with a similar model or cashing it out. We opted for the cash out because we already had a fridge in mind. Cinch also replaced the furnace before we moved in. I appreciate the fact that they continue to do more claims without issue. It could take a few days to get a technician out, but having a home warranty is well worth it, at least, for the first year 'cause you don't know what you're walking into.

I had a problem with under my house wherein a main switch or valve broke off for whatever reason. I didn't find out till afternoon, and Cinch said, "Well, can it wait till tomorrow?" I said, "Well, I don't think so. I won't have any water." They got somebody out there right away, and he was great. My fiance was here and he did the most interaction with him. The technician was engaged and talking to my fiance, and I had just gotten home from work when they finished up. My fiance was very happy with the way things went. The only thing is I got some sort of surcharge that I wasn't aware of. It said it was $200 for the service call, my part of it, but I was charged 215. Also, the first year with Cinch was paid for and it was $100 less, so I wasn't happy when they boosted it. I called on them and they said, "That's because we added a whole bunch more things that we're covering," even though I didn't request it. They just changed that.

I made a claim for my washing machine because it wouldn't drain. Something was wrong with one of the hoses inside and two of the tub straps to keep it from moving all over the place were broken. A gentleman came out, took the front of the washer off, and checked everything out. He ordered the parts, explained everything that was going on, and as soon as the parts came in, he came back and put them on in less than 15 minutes. He was in and out. The whole process took four days and I liked the promptness, courtesy, and professionalism of the service that I got from Cinch Home. I also liked the fact that all the financial was handled upfront and everything was squared away and taken care of.

Cinch sucks. When they first took over HMS, I had a water heater that went out, and they wanted me to call around and get all this stuff done. They were supposed to be doing that. I don't like them at all. They have gotten a little better though. The last time I called them was about the air conditioning, and at least, they got somebody here before four weeks like it was the last time. I had to go a few weeks without my AC last year.

I had an issue with my stove and I called Cinch. It turned out that the wrong type of person was dispatched, so I had to go back to them. A sales rep helped me and personally intervened. Then somebody called me up and we had a conversation. I appreciate that their service was very personalized and I didn't feel like I was shuffled around. But then they couldn't find anybody within a 100-mile radius to come do the job, so I had to find somebody on my own and they were going to reimburse me.

My air conditioner broke. The first technician came out and told me the whole unit needed to be replaced, and that someone else would have to come out to verify that. Someone else came out about four weeks later. I was glad it happened in the spring. If it had happened over the summer and we had to wait a month, that would have been awful. They verified it then Cinch replaced it. I was very happy. Another claim we had was for a plumbing clog. The technician was a little annoying. I could tell he didn't wanna be there very long but he fixed it for me.

We called Cinch over the phone and they sent somebody out who took care of everything. The plumber and electrician had to come back because they didn't realize that it was the circuit breaker until the next time they came out.

We had a problem with TotalProtect initially because I did not totally understand the process. There were so many things that we thought we were gonna get with repair. But we did not get them. In addition to that, the company that did the work sent in an invoice of what he had not completed. So, we talked and talked and talked and they in turn made that $1,000 good. Then I increased my coverage to a better coverage where we'll cover all those little incidentals that they didn't cover the last time. Submitting the claim online is great. I would normally do my claim online, and then if I had any questions, I would call back to get a live representative. Because sometimes, it's hard to explain your concerns online.

When my HVAC unit upstairs wasn't working, Cinch sent somebody out who was fantastic. He was blown away that the HVAC unit was the original unit from 1987. He couldn't believe it was still working. This past February, we had a really warm day. I turned the air on upstairs. I went upstairs a few hours later and it was warmer up there than it was. I put my hand under a vent, and it was room temperature air coming out. The repairman had said it was gonna die sometime soon.

the Whirlpool washing machine stopped working after 1 year and 5 months old. I filed the claim with Cinch on line immediately. The company assigned to us diagnosed the problem as a broken lockdown latch , and ordered that part, which comes from Canada 6 days later. Another tech comes out from that company with the part and the machine will not start. He brought a motherboard , and the machine did not start after trying that. It took 5 days to get the tech to file the report with Cinch. Cinch would not do anything further until that report was filed. The tech finally sent the report late after I called the repair company . Now Cinch wants to send a tech the third time with the same part. The Cinch phone staff simply give the same processed answers without getting results. Still no washer after 2 weeks. They do not allow you to speak to a supervisor. At this point Cinch will need to provide a check to put toward another washer, which they do not want to do. Oh and the check I am told takes another 2-3 weeks. I am cancelling this Cinch warranty policy. They have collected about $1,200 in monthly payments so far, which has turned out to be a waste of money. 2 different repair techs and 2 different parts does not motivate Cinch to replace this Whirlpool non working washing machine.

My range was not working properly. The tech was a nice guy and he knew what he was doing. The job took two trips because he had to order parts. He did a good job. He couldn't fix the problem totally but he fixed the majority of it. Cinch is still looking over the case so it hasn't been finalized yet.

We love the service that we have. We have peace of mind, and it's very helpful. I can come up with a small figure, but I can't come up with 20 grand to replace something. The only complaint we have is trying to get ahold of someone from Cinch because it's all automated. I was having trouble with the website and couldn't get ahold of anybody. It took forever to finally get someone. Our air conditioner was dead and it had to be replaced. A permit was pulled and that was just checked out. All is well. It was an easy transaction with getting it all taken care of other than the initial part of it.

My dryer stopped working. It wasn't heating. I called Cinch and the tech that came out was super knowledgeable. He knew what he was doing and got it done really quick.

I had a claim for my refrigerator freezer. I had a good experience with the techs they sent. With Cinch, I like being able to pay a basic charge instead of a whole charge for parts and labor.

I've had a few claims over the years and they've been good experiences. The reps have all been good and the techs have done a good job too. I've been pleased with everything, from the customer service reps all the way down to the people that come out and do the work. Cinch is worth the money.

I submitted claims for the replacement of a faucet, a garbage disposal, and a water heater with Cinch Home and so far, my experience with them has been good. For the water heater, there was some internal leak that caused the unit not to fire up. The tech who came out was very good and he took care of the problem.

Submitting a claim online with Cinch Home was pretty easy and you just pay your deposit upfront once you submit your claim. I filed claims for a water heater and my dishwasher. The service was quick and they were really good. They also never fought me on anything. Usually, the techs were professional, very friendly and direct. They were also easygoing in terms of recommending the things that were necessary and not necessary to getting the job done right the first time. We got our water heater replaced a couple of years ago and we've had zero issues since. Then, we recently got our dishwasher fixed and so far, it's doing what we need it to do.

Submitting a claim is not too strenuous and the reps are usually helpful. But having service is a different story. The work that was performed was okay but customers should be able to pick the tech that comes. If you had one that was great before, you can't pick that tech. You'll have to go with whoever is in line first. It's hard to get things resolved as I want an itemized list. They don't give you anything.

I've submitted two claims and the experience was positive with both. Within a few minutes, I got emails and the appointments for repair were scheduled within a few days. The repairs took a little longer. One of them took almost three weeks just because of the complexity of the repair. A special part needed to be ordered. Other than that, the quality of work has been very good and the GE Appliance Repair tech for the washing machine was extremely professional.

We noticed, shortly after we put our home up for sale, that our water heater was leaking. That's covered by the warranty, so we made a claim on that. One person came out in a day or two and looked at the problem, then another person installed a new water heater. Both of them were top-notch. Our water heater was beyond repair, so Cinch had to replace it. They did it quickly, which is good because we could have been in a situation wherein we didn't have any hot water. That would not be great.

I recently had to call Cinch because my sump pump went out and they were very responsive. They assigned a contractor and I read the reviews of the contractor, which were not good at all. I called Cinch and asked if I could switch contractors. They told me I couldn't and to just have them do the work and if I have any issues, to call them back and they could assign another technician. Luckily, the technician that came seemed to be very thorough. He did excellent work and told me what the issue was. He said that the sump pump had pretty much died out and he walked me through the steps of the process that he was doing. He installed the new equipment and we've had no issues ever since. It worked out very well.

I was very satisfied with the technician that came in. My dishwasher would not work because of the lock on it, and he fixed it in a heartbeat. He was excellent.

This is the first year I've used Cinch and it’s been good so far. My air conditioner stopped working so I had them come out and look at it, and they took care of it. The techs were very knowledgeable and helpful, and explained things. The website was easy until I had to use it the second time. It was on a weekend and I couldn't get ahold of anyone.

If it's a big ticket item and you got to have it replaced, a lot of times, Cinch will tell you, "Well, these are the things to upgrade and we don't pay for copper pipes and we don't pay for this or that." I only got a couple of hang-ups with them. But for the most part, the companies come on time. It's just how they decide to pay out. But it is what it is. When I had a water heater claim and it needed the upgrade, they said I needed a copper pipe. So I had to put out a decent amount of money to pay for that portion of it.

The refrigerator broke down and Cinch Home Services repaired the initial claim. But after that, another part broke and the contractor came back out. The part that needed to be replaced was no longer available so they replaced the refrigerator. It took longer than I expected. From the first claim, it was over a month. And when they decided that it could not be fixed, it took over two weeks to get the new refrigerator. But it was a big claim, a couple of thousand dollars. The tech was very professional.

One of my trees was rotting at the base and I wanted to see if that was covered by my home warranty. I called to see if that would be covered but they put it in as a claim. They should have just answered my question. Other than that, they were very knowledgeable and everything's been good. I recommend Cinch.

We had a claim on the heat pump, which had a $215 deductible and all we had to do was refill the coolant. Cinch doesn't cover that. So, we ended up paying about $300 by the time we were done, which made me wonder why he had the warranty. Because if we hired the tech, it would have been about 300 bucks. The deductible is the cost of the guy coming out so if it was broken, then it probably would have been worth it. But just a coolant recharge doesn't make it worth it.

Cinch is worth the money. Our icemaker wasn't working and we went on the website and followed the prompts on requesting a service. It was super easy. I was able to pay my deductible right there as I was making the claim for the service. The GE tech was out five days later to take care of it. He was great and super professional. I was gonna clear off the top of the fridge because he probably would have to pull stuff out and he didn't want me to lift a finger in the process. He did good work. The icemaker is making ice. But we did not know that the ice delivery system was also bad and I haven't called to put on another claim because it's a separate part. I’m not paying another $100 for a fridge I don't wanna keep.

Cinch is a good and easy program. I've only used them twice since I've been with them and both times, they’re right on the ball. I call them and they do the rest. The customer support has been quick, and the techs are good, very professional and courteous. The only thing I have to pay right now is $100 on a new air conditioner and furnace if I have to replace it.

Cinch took a while to get in touch with us when we called them initially and they said they had to order a part. One person told us that they could no longer get the part and another told us it was in and they would come and replace it. But Cinch replaced the dishwasher before that, so they never came out.

Some years ago, when I had a $6,000 air conditioning unit put in my house, all I had to pay was $600. Recently, I got my hot water heater replaced thru Cinch. The only thing I was a little bothered about was I was told that the hot water heater was 100% covered, but it wasn't ‘cause I had to end up still paying for the ones who came out and put it in. They said the only thing that was covered was the hot water heater in the box. I told the representative I have insurance like this so I wouldn't have to pay so much money out of pocket. But I ended up paying more out of pocket. They only paid 500 for the hot water heater while I ended up paying close to $1,000 for the other stuff. It's not making any sense. This is the reason for me having a home warranty, to not have to pay this much out of pocket.

When my air conditioner wasn't cooling up, a repairman came and fixed it. He added some freon.

Cinch has been awesome. When the AC stopped working, I called them. They right away sent the technicians. When they came, they said they needed to order some parts. A week after, they called me back and said they were ready. They came and fixed it. I had to pay the deductible, but I'm happy. I was impressed at how easy and quick the service was finalized. I'm gonna keep Cinch.

Sears came out for the controls that burned out on my oven. I love them. They're always great. Since the oven was so old, there was no repairing it. Cinch offered one to replace, but I didn't want that one. Then they offered me a cash settlement to buy one. I'm in the process of finding that one. It's taking a little while to find a replacement. They don't offer name brands like GE which I love. Cinch is great but they've gone to one claim a year. I'm not happy with that. I'm looking for others now.

When I had one thing that needed repair, Cinch got me somebody out here quickly. I did not have a good experience with the company that they sent out though. It was Sears Home Improvement. They took forever to get the part fixed for the dishwasher. It was a hassle. It eventually got repaired but it took them three or four times coming out. They ordered the wrong parts one time. They canceled one time. Cinch could have it easier to talk to somebody. When I was having issues with the repair company and trying to get ahold of Cinch to see if there was another route that they could go to get somebody to come out, I could never talk to an actual person. When you call, it's just AI.

Cinch Home Services offered a Realtor discount if you bought the first-year policy. I only had one issue with the refrigerator. The guy came out, knew what he was talking about, said, “I gotta order this. I'll be back in a couple of weeks.” And he was right on with it. Cinch gets a $100 deductible right away before the contractor does anything. But I would give the tech a 10 out of 10.

Our water heater was broken. We made a claim, and it was days before Cinch Home Services could find their own service provider in the area. They finally said, "We can't find anyone, so you can try to contact someone in your area for this." We did that, and we got someone to come into our porch and try to fix the issue. They fixed it for a couple of days, but we didn't have hot water again. We wanted to get the heater replaced, but the contractor said, "What we have to do is send this claim to Cinch." They said it would be weeks before they could send us a replacement, but we couldn't wait that long. We already went days without hot water, and we had a baby. So we just replaced it ourselves, but Cinch wouldn't reimburse us for it because we didn't do exactly what they wanted.

The claim process has been quick. Everything has been great. There has been no subcontractor that's been of an alarming negative service.Get Cinch.

Customer service isn't good. I put in a claim about three weeks ago for my dishwasher and my range microwave. It took me four days to get anybody on the phone. Their answering service is not up-to-date. Even now, my appliances got cashed out and I haven't received the funds to replace it yet. So I'm going three weeks without my appliances. Other than that, once I got ahold of Cinch, the Sears tech came three days later. He was knowledgeable and he did what he had to do.

I looked over what was included in the warranty and it seemed like a comprehensive coverage. I've had a home warranty previously with a different company. I was very happy with them. So hopefully, I'll be equally as happy with Cinch.

I had to submit a claim in January for my refrigerator and I did it online. I picked my day and the techs showed up and fixed it within 48 hours. They were very knowledgeable, respectful and clean. I had a great experience with Cinch. I'm gonna keep using them and recommend them too.

When we bought the house, the inspector went through it and showed that all the vents worked. After the cold period and we had to use the AC, it turned out that the master bedroom had no air. Cinch wound up costing me $200 to get somebody to say, "You're not covered due to rodents." They found holes in the ventilation and rat feces on the HVAC unit. But they didn't see any rats up there. I have to pay them $1,000 out of pocket even though I have a home warranty. The issue still hasn't been fixed.

I used Cinch for them to send someone and check my washer because something was wrong with it, and the water wasn't draining. But when the technician came, it seemed to work fine. He ran some cycles on it. I have 90 days to see if I have any issues with the same problem, which is the water not draining, for them to come back out to do what they need to do. The technician was on time and he was professional. The only issue I had was I didn't get the notification for a time window. I was out doing something, but he was kind enough to wait for me. I was only 15 minutes away. It would just have been nice to have a little bit more heads-up.

This is the worst home warranty company in the country. They sent out an incompetent A/C repairman who failed to submit his paperwork for a month and instead of following up themselves, forced us to chase him to turn it in. They never have service partners available to do the work and their customer service agent told my wife they don’t have a supervisor for her to discuss this with.

Our experience with Cinch hasn't been great at all. We had the AC unit start dumping water into the ceiling shortly after we moved in and I contacted Cinch, explained the issue in pretty good detail to them, and they told us that they would send a technician out to the house, but they couldn't get anybody out for about a week and a half. So, for a week and a half, I had to not have the AC running. Then, on the day that the technician was supposed to come to the house, Cinch called and told me that the specific issue I was having with my AC unit was not covered by the warranty because it was the condensation drain line coming out of the unit and not the unit itself. They told me the unit was covered, but the drain line was not. They did not explain that to me the first time I called them. So, I waited a week and a half only to be told it's not covered at all and I had to take care of it out of my own pocket.

The people from Cinch were nice. We didn't have any issues, and the claim for the air conditioner has been resolved. The tech was very nice. He was able to resolve the issue. We thought it would be worse than it was. He cleaned out the whole system, and then put in the new refrigerant that was needed. We were very satisfied. The AC is working perfectly.

I submitted two claims. The first one was for a pipe problem, and the other one was for the electric ovens that suddenly stopped working. There was a link and I could apply online for it. And after 15 days, I didn't have the paperwork. I couldn't apply because I didn't know where to apply. But after I got the paperwork and the link, it was super easy to apply. Create account as usual, apply for it, and Cinch Home Services called me. They sent the messages. They sent the guys who called me from their partners regarding my issues. There is select for, “Which issue do you have?” And if the issue is there, then it's covered. That was really intuitive to do.

Cinch tried to do everything they could and told me who I could get to come do it if they couldn't do it. And I like the price of what we're paying them for the service. I had to go through several people when submitting a claim because they didn't understand what it was that needed to be done. This last time, with the stove, it took a while to get things done because the stove was electrical and outdated. They couldn't find the parts for it. So we were out a stove for about a month. The parts for it had become obsolete so after that, Cinch gave me the choice of them buying me a new stove or they'll send me the money and I could have a choice of getting whichever one that I want. And the easier thing for me was to buy a stove.

I've had a call on the dryer for over a month now, but it still is not fixed. It was assigned to A&E Services, and they've been out here four times. They didn't bring parts with them and didn't fix it. I finally have parts now and they're supposed to call me back on the 11th to see about fixing it. By that time, it will be close to 8 weeks, and it's getting old. I've had previous claims as well. The door on my refrigerator freezer for the kitchen leaked and they said it wasn't replaceable. Before they sent me a check to buy a new one, they sent me to the previous homeowner and they had to wait it out, then FedEx the check to me.

When I had a problem with any of my appliances, they sent somebody out and the job was done. When my dryer couldn't be repaired, they replaced it. The coverage works. I don't have to worry about anything no matter what. I'm very satisfied with Cinch and I recommend them to everybody I know.

I have peace of mind with Cinch. If something happens, I pay $140 versus thousands and thousands of dollars. I would recommend working with them. The process is efficient and the claims are handled timely.

Cinch keeps charging an upcharge because of supply chain. I don't think them answering a phone has increased their cost. I can understand the vendor coming out to do the work would require them to charge more. It was $100 the first time then it was $110. It was 115 the last time. We did three claims. This one is a repeat claim, and they keep putting a new upcharge on it. I don't think it's right for Cinch to do that when it's a one year warranty, and they've already jacked the price up twice. Also, it's very hard to get ahold of Cinch. Half the time, you don't get ahold of them. You call and they'll tell you that if you're calling for this, hit this button, and it'll connect you directly to the vendor. On three or four phone calls, I've had to go directly to the vendor. For this one, when I knew it was the same vendor, I called them. But they said, "You gotta go through Cinch to get a new claim number."

We had some electrical problems and the first person that came out did nothing and just left. But he made some false report so Cinch closed the whole thing. I called them back up and reopened it. They sent somebody else out. A new electrician came, and he looked at several things and then he left. He filed some sort of report that wasn't accurate. So I had to pay out of pocket to have a third electrician come. He fixed all the stuff that was messed up and then Cinch ended up reimbursing me the money for it. But the whole thing was a nightmare.

I made a telephone call to their office and they said they'd send a person out to look at the air conditioner. They did that and that person told me it wasn't going to last long. They knew what they were doing. They were very knowledgeable.

It's always been pretty good experience with Cinch. I had a leaking dishwasher and they took care of it. It's pretty much the same situation with the customer service every time. They need to know exactly what the problem is and they're pretty quick about getting someone out there, or at least booking them and sending them the information. Cinch is a wise investment for your house. You don't have to worry about things going haywire because it's a little bit of a they got your back type scenario. It also helps also because I travel a lot, and I know if something were to go wrong and my fiance has to deal with it, it's a lot easier for her.

I've had a positive experience with Cinch Home Services. Signing up with them was straightforward. They gave me a lot of information. I called about a plumbing issue that was outside. They informed me that it wouldn't be covered under my warranty, but they offered me solutions to go about it myself. They have good customer service. I never felt like I was being rushed off the phone. The woman I talked to knew what she was doing.

I've used Cinch Home Services three times on the same thing. And I have been trying to get the money back because I spent out of my pocket. I called a plumber in to take care of the problem. The first plumber that came out ran one line and took care of the problem temporarily. But it didn't do anything to the main line. They didn't do the front line going to the center of the road. He said, "I can't get it." So, he left. And they said, "We have to have somebody come out in a week." But I couldn't wait a week. I got actual sewage in my basement. So, I had to pay out of pocket for a plumber to come in and he took care of it.

My recent claim was for some plumbing on the bathroom in the basement. But they didn't have anyone in this area to do the work. So, I had to get somebody myself. And I have to turn a claim in, which would be more difficult and trouble than it's worth. It sounded like it would be difficult to get reimbursed. Cinch Home Services should make the claim process more streamlined. It has been hard to get ahold of them on the phone. I tried to submit the claim online but that wouldn't work. It just put me into a loop, doing the same thing over again. And the customer service reps I talked to on the phone were difficult to understand. They didn't speak English well.

It was not a very good experience with Cinch. Online, it sucked. I couldn't figure submitting a claim ‘cause it kept on refreshing and it would never load. I also had to make six phone calls to make a claim, got passed around a whole bunch, and ended up just having to email four people to figure out what was going on. But once it all got figured out, it was a good experience.

I've been happy with Cinch because in our first year, we had them out several times over different issues with the house and they always provided us with good service, even a call back on an ice maker problem. They were out a couple of times on it. I decided to call the manufacturer and see what the problem was and the problem was the manufacturer. I also like that there was no delay when I called on anything. Also, the companies they're using have been very good.

We bought our house in March and we have not been able to use the Cinch warranty because the stove doesn't have a serial number on it. You can't get past the people or the recording without a serial number. It's frustrating. I’ve not found them to be very customer-friendly and then they tell you that there's a $100 fee for using their services plus another fee, but they don't tell you what that is. I don't like that either.

The cost of the warranty is definitely reasonable, and the reps were very thorough, especially with me being new to this and not knowing what it entails. They explained from the top to the bottom and having little to no questions, they let me know that they provide top-notch customer service, not just the bare minimum. After that, it's been some phone calls and follow-up.

We had a plumbing issue. We filed a claim online with Cinch and it was easy. Their website worked fine and the techs who came out manually repaired the faucet. They cleaned it out and didn't use any new parts. They were very good and professional.

With Cinch, it was easy to put the request in. Everything was online which was a good thing. My AC wasn't working. The techs came in a couple of days. They had to come back a week later to replace the whole unit.

Filing claims has been easy. I don't like the idea that I have to go through the automated system before I get someone live, but it’s nice that it goes well. The timing is good, and the repair people know what they're talking about.

When we have a claim, we submit it online and then we get a follow-up call from the company itself. Then we get a follow-up call from whatever contractor they ended up going with. One of the claims was for a hot water heater. It was leaking. So they had to replace the hot water heater and then also a new expansion tank. They also brought up the room to code for that size of water heater. The contractor was friendly and helpful. It didn't seem like they were trying to add on anything that didn't need to be added on.

I moved in to the house April 1st. Shortly thereafter, once I got settled in, I found four problems. One was with the dryer. Another was with a dishwasher. One was with the stovetop. And the other was with the pool heater. Cinch Home Services did all the stuff. They were responsive with them. Because everything was simple repairs. Replace a part. I had appointments the next day to have the guy come out.

We had a basement that flooded due to a sump pump failure a month after we moved in. Cinch Home Services did everything they could to deny the claim. It’s disheartening when we spent $700 on a home warranty and they didn’t dare to do anything about the claim. They said our sump pump is undersized and overworked. It’s not a reason for failure. But it was attached to the home. And it failed. That's plain and simple. It was a product that failed in the house that they chose to take a warranty on but they wouldn't cover it.

I had an issue with one of my electrical plugs and when I called Cinch to set up the claim, I had no problem. I believe if I call for any issues, they have to refer me to a company to come out and they're the ones who are supposed to call the company to set up an appointment and call me back. But they said I have to call the contractor to set the appointment. Why should I be calling to set the appointment? Also, nobody wasn't answering. My tenant kept calling me to find out when somebody was going to come. I wasn't getting an appointment and my calls just keep going to a voicemail. It took three days. This was my first experience and I hope they can improve on that and make it easy on the customer trying to set up an appointment. But other than that, everything else is no problem.

We were very happy with Cinch Home. They were great. Their reps were super sweet. We had a gas leak and they had it all fixed. They wanted to do it the same day, but I wasn't available the same day. So, I asked them to push it back one day, and then we got everything fixed and taken care of within 48 hours.

We've been with Cinch since 2003 and when they were HMS. Cinch's services provided a little less than what we received from the prior company, HMS. When we use Cinch, the cost went up. Not just the yearly cost, but the cost to use them. This time, they have a standard deductible, but then they had some inflationary number they needed to add to it. When I was with the other company, my deductible was 75. When Cinch took over my deductible, I didn't have a choice and they made it 125. But, they also charge me a $15 inflationary-something number a young lady gave me.

Cinch is good. When I have something at home, they go so far to solve the problem. They respond immediately and the repairs go well. They send the technician very soon and fast. When the drain was not draining properly, the technician that came out was good. But I was not too happy because I was supposed to pay 140 but he told me I had to pay to complete the work. So I had to pay from my pocket the whole amount because I didn't want to have any problems.

For my recent claim with Cinch, I had a problem with my washing machine and I kept flipping the breaker switch. One guy came out and looked at it. He said I had to change my electrical outlet, and then he used my bathroom, which I didn't really feel is appropriate, and then he left. He didn't do anything. The washing machine was still turning itself off and filling with water in between cycles or in between being off. I wasn't going to pay for an electrician to come out. I asked them to come out 'cause it wasn't resolved.

Cinch does an excellent job. They come through when I make a claim. I made a claim for the furnace. My second claim was the drain. They went through the pipes and cleaned them. But something needs to be done more than that. The technicians that were sent out couldn't do everything, but they did a great job.

Cinch has been very good. Submitting a claim to them has been easy. They give you a claim number and you can contact the company and set up a date. The company that they chose will come out and service you. So far, it's been a good experience. I used them once for my refrigerator. The techs explained everything that they were gonna do and what was wrong with the appliance.

I've had a couple of claims through Cinch over a few years, and overall it's been positive. Last time, I got hassled a little for needing improved reports coming from the contractors that were initially sent out. It was a bit frustrating to have them send somebody out, then once they gave their opinion, Cinch said, "Oh, we don't like this opinion. We want somebody from that same company's opinion to come back." All in all, though, talking through it with Cinch and saying, "Look, you already sent somebody out here, they gave you your opinion, just do the work." They ended up doing it. That one was a little clunky, but the other one was very smooth. We're happy.

We like Cinch. We've had them for years. I had one time when the service took very long. It was for the air conditioner and it was because of the people who were working on it. But they took care of it eventually. We've never had a serious complaint other than that taking too long. People have this idea that if you're in one of these warranty companies, the people that they hire to come may not have very good business. But I have found that not to be true with Cinch. Most of the people that we've had experience with have been great. Not everybody's perfect, but we've been pleased.

I've been with Cinch for a long time. They went from a $100 charge for a service to $125, and they add on a $15 service charge. The last time the tech came out, there was just a wire loose and it only would have been $100 to fix it anyway. But I had to end up paying more than what it would have cost me to have them come out. I also don't like the fact that I have to pay $100 before I even get somebody to call me back. Also, it takes a while for someone to call me back. There's also no person to talk to, you all have to do it by email. You don't know when they're coming. I've waited, some time, all day long, and they never made it. I waited even longer the next day and they finally came late.

My wall oven wouldn't heat. Cinch tried to fix it, but it would not be fixed, so they replaced it. They have fixed the dishwasher and also replaced the washing machine. But they didn't replace our central heat and air system that went out. It was not repairable, so we got the amount that they paid toward a heat and air system to apply to a new one. When you call Cinch or file your claim online, someone is Johnny-on-the-spot to get back with you. Then, you're kept informed via email about the status of your claim. Then if you want to, you can track your little service man on the day he's supposed to come to your house.

I like the peace of mind of having Cinch for any big-ticket items that might go bad. We did a claim for the oven as its heating element went out. A tech came out within a couple of days. He had to wait for a part and that took another week. I liked the tech. Once the part arrived, he came a day or two later and installed it right away. The contractors we've had from Cinch have been fine. They've been nice and they've done what they could do. Their service has been good. But things have changed a little bit lately so I don't know how long we're gonna keep the home warranty. The price, the deductible, and stuff have gotten larger.

The hot water tank was leaking and Cinch sent out a plumbing company that was local to the area. Once they realized that the tank was original to the home and very old and damaged and they couldn’t repair the leak, the tech was sent out to install an entire new water tank. Cinch was very helpful and very easy to work with. You do everything online to file a claim and they get back to you right away. Everything was great and worked out smoothly with the customer service team. They coordinated everything and everything was done in a timely manner.

A home warranty is a wise thing to have. Any homeowner should have that extra layer of protection. To me, for the services that are rendered and when you look at the annual cost, it's well worth it. Because if I had just called a plumber or a heater person to come out, it would have cost me substantially and probably more than what the annual cost of the service is. I was with HMS for 23 years then it changed over to Cinch, and other than the deductible, everything is the same.

Submitting a claim to Cinch is annoying. I pay ahead of time, and I can barely articulate what I need done. Most importantly, I can't talk on the phone with somebody. When I call in, the automated system tells me to make a claim online. I have to just do everything online. Then they call after I've already paid. It's kind of a gamble. The website is frustrating. As far as the contractors, they've been fine. My most recent claim was for plumbing. I had some leaky pipes and a leaky toilet. The technician replaced the garbage disposal and something in the back of the toilet so it stopped running all the time. Everything was good. I'm completely satisfied.

I've lived in this condo now for 18 years, and I've had Cinch all the time I was here. My most recent claim was a few weeks ago. My dryer was making bad noises, and they sent someone down to repair it. He took it apart, looked at it, saw he needed parts that he didn't have with him, and we had to wait for them to be mailed to us from their supplier. They sent the wrong part the first time. There was a little bit of inconvenience. Since that replacement, the dryer worked very well. As far as Cinch, I may have been around long enough to hold on because all they keep raising is the copay. My actual payment per month is under $40. So, that means I'm under $500 for the year. I've looked at some others and they're looking at $800 or $900 a year. I'm happy with what I've got. I had to have my air conditioning unit replaced. I've had to have a garbage disposal and a hot water heater replaced.

I like Cinch. I've always liked that I don't have to fuss with it. I go on the website when I submit claims. I put in my account number and what I want done. I'd pick one and they would give the name the contractor who would call me. The most recent claim I had was for the garbage disposal and they replaced it. It took the tech half an hour and it was perfect.

We had a water leak. They gave me the main company and the date they would come. They said that company would contact me a day before, a couple of hours before and before they would show up. It took three trips. There was an assessment and an order of a part. But the wrong part showed up. They had to call the company that sent it to make sure the right part would be sent the next time. So, the tech showed up a second time and was able to fix it. I appreciate Cinch's service.

Recently, we got a new AC unit. Didn't have any issues at all. It was really easy. I like that if something goes wrong, Cinch will take care of it.

Cinch has fast service and great customer service. They are 100% responsive when I submit a claim. I have done it on the phone and I did the last one online. It was my first time and I just gotta put a little bit more detail. The website is good but people might wanna speak to someone to explain exactly what's going on and if they don't know how to explain online. The microwave was not working at all. Every time I turn on, it would literally just turn off. The contractor told me we could try to replace it or get a new one or just fix it. We asked if we could fix it. Then it happened again and we replaced it. I chose to get the free one and the selection to installation was on the same week.

The oven wasn't heating properly. The techs came out and found the problem and fixed it right away. They had to order a part. Four days later, they came back. It's working great now. The technicians were wonderful and explained everything. With my experiences, Cinch has been saving me a lot of money, ‘cause I paid $145 compared to $1,200 for a new stove. I've also had an AC service. The tech fixed it and everything's working great.

Having a home warranty saves you a bit and takes some of the worry out, and Cinch seems like a good enough deal. My wife has mainly dealt with them and she has a positive opinion of them. When our furnace wasn't working, it took a couple of days before they could get somebody to look at it which isn't bad. The repair man came and my wife had met him before, so it was good. He resolved the issue, and hopefully, it'll never be needed to be done again.

We've only had two claims on Cinch. The first one was on the AC unit some time in '13. My husband did the claim and he was happy. The second claim was for the washing machine last month and it went fine. I just didn't understand how Cinch worked. They wanted money before they'd tell me anything, and I needed to know what was gonna happen.

Two people from Cinch had called me during the process of processing our claim. It was a little standoffish. The guy had said, "Frankly, we don't believe that you could have got this furnace in this condition." But overall, he was still courteous and let me know that they may not approve the claim because of something to do with our home inspection. I provided them a copy of our home inspection at that time. The second person who called back was a woman and she was an 11 out of 10. She was polite and straight to the point. She said, "We got this processed. We looked at your inspection report. It looks good. We're gonna go ahead and approve your claim. Go ahead and schedule the appointment with your guy." The second experience was the best I've ever had.

I've been highly satisfied with Cinch's service, but I'd rather talk to a person when I submit claims. I can call, but I have to push buttons. Other than that, I like Cinch. It's worked for me. I've had a washer and dryer fixed and a new garbage disposal. When my dishwasher was a mess, they fixed that too. The repair people are very friendly and thorough. This last guy, I don't know if he fixed my problem or not because I haven't turned my air on yet, but as soon as I do, I'll know if he did it right or I'll have to call Cinch to come back out.

Last year, my air conditioner wasn't heating the house like it should have been. The tech said, "Oh, it should be fine. It's better." But nothing changed. I didn't care for him and I felt like he blew me off. He said he fixed whatever when obviously it didn't fix anything. I had to have another person look at it again. The second tech was really nice. He said my fan settings were wrong so he fixed those. He also said that my AC unit is way too small for the house and that's why it can't keep up with cooling the house like it's supposed to.