Choice Home Warranty Reviews

The online claims process is simple, and they’re quick to schedule technicians—even during the peak summer months when AC issues are common.

Unfortunately my claim was denied because we had not had it drained every year, which I didn’t know was required for the warranty.

Filed my claim and the repair company was there in a couple days. Unit was promptly fixed and the service was flawlessly completed.

Had two claims, one for refrigerator and one for light switches malfunctioning. Both claims were covered, repaired and only for warranty price.

I submitted a claim several weeks ago, had missed appointments and finally had a technician come to review our problem.

Today I was supposed to receive a schedule call regarding a claim but no one called. I was even texted twice to confirm the call.

Contract is written by very smart lawyers that make it so you're denied coverage! I bet this company’s owners are riding high w denying claims!

Consequently, I was forced to hire and pay a third-party contractor out of pocket to replace the unit.

I was surprised to learn that if the item couldn’t be repaired it would be replaced was NOT that simple.

When I filed an appeal the reviewer gave me a complete different reason for the denial. I left another warranty company to come with this company.

When he found that it was, he made the repair quickly and promptly. But Choice came back and said it was not covered because it was not wear and tear.

In those years, we have had approximately 15 claims for repairs, and having the policy has saved us a lot of money as well as given us peace of mind.

Very happy with the contract Garage company you provided. I am kind of disappointed that Choice Home W. did not cover the rest of cost for the claim.

My 3-year Choice Home Warranty policy has worked well for me.

The contracting company that provided the work did an excellent job in resolving my issues. Thank you.

As simple as that. don't make the mistake of thinking you got this covered.

They put me on a renewed contract without my permission and have been charging our credit card.

We are currently on contractor #4, because each time a contractor tells them it needs replaced, they unassign them from the claim.

There should be a time limit on how long you have to find somebody to come out to repair items that are covered or they need to be replaced.

I see that they have determined that but it has never been replace. It’s wear and tear and not covered under the plan. This is ridiculous.

He was professional and very knowledgeable. This company is very honest. He kept me apprised of everything that was going on with my AC.

Choice handled my service request professionally and was helpful answering my scheduling questions while the service call was being coordinated.

We can relax and know everything will be taken care of. Customer Service is always helpful and considerate.

Island Appliance Repair; The customer service rep who set the appointment was polite and helpful. The tech Tiffany was amazing.

The guy came from CCC Repair out of Texarkana. I think his name was Trent? He was super nice & seemed like he knew what he was talking about.

A very gracious salesperson. We hope to find the kind of customer service we are looking forward to in a home warranty company.

He did not rush us at all while on a very hot day as we explained why we wanted him to check out the a/c in our new home.

This is the type of service that I was looking for. I am looking forward to dealing with Choice Home Warranty for the foreseeable future.

My technician done the work with the water heater, was very courteous, professional and efficient with his work and the water heater works great.

The 2nd repair call in 3 years of paying them. My wife handicapped, me retired. Have taken great care of our home for 35 years.

The communication was great once I reported the electrical problem. I spoke with my tech and he will be at my home to do the repair today.

The serviceman was good and on time for the scheduled appointment. Cleaned area as he worked and cleaned up when finished with repairs.

I liked the technician that was sent to my home to fix a light that wasn’t working. He repaired the wire & it did not take long.

The Technician from LG Service Center came on Thursday 09/11/2025 and diagnosed and test the washer. The Technician said the washer is not repairable.

We received Updated email reminders for AB Repair LLC technician to visit home on Tuesday, October 21, 2025 from 11AM and 3PM.

The service Tech came out after contact was made with them to assess the issue.

The repairman Choice sent out was right on time and had the problem fixed with my dishwasher in less than 20 minutes.

CHW was quick to respond and flexible and on time when I could not meet with the plumber at a set time.

CHW still has not gotten back with him or me. Definitely would not recommend CHW but I would Highly recommend the Technician that came out.

They ask someone is home when the service tech is there; however, they did not tell us who or when they are coming to repair.

While the responsiveness is impressive, and having contractors showing up very quickly, it takes time to do the actual fixing.

The dryer had a broken belt and was replaced. The technician was very knowledgeable and quick in replacing the broken belt.

AC stopped cooling, was lucky to get someone within 48 hours to fix it. Technician said it was the condenser fan and head.

Choice Home Warranty has been great, I have used my home warranty several times now and they have been quick and responsive

Therefore I will be happy to have Expert Appliance Repair for my future repairs.

Thirdly, the Rebecca gal from the plumbing Co, she was super communicative, quick and did really good work, and cleaned up after herself.

They were professional and explained what the problem was! I would encourage anyone to use your service. I have used this service twice.

Then he returned the next day and spent 2 hours cleaning out the drain line to allow water to flow into the drain trap below.

CHW was very quick with a response to answering my call and getting someone assigned to my AC breakdown

That's 3 weeks in the 100 degree heat trying to stay cool by blasting my broken AC as much as I could.

I applied for service online, got prompt reply and service was scheduled after having to haggle about the cost going up from $65. To $100.

I am happy to have choice on my side. Though the service fee is on the higher side, the customer service is really good.

The pump was just loose and was only a few minute fix so probably not worth $75 service fee but the guy explained how it worked at least.

revealed a simple fix, rather than a complex problem. Sorry, it cost me a service visit fee - but happy to have it not be a long, involved fix.

I recently had an AC problem and a refrigerator problem, which cost me well over $1000. I spoke to Tracy **. She couldn't have been nicer.

"WE KNOW CHOICE WILL NOT PAY FOR REPAIRS. They let us do nothing!" Now, where IS MY $75.00? I am a Real Estate Broker in three states.

Because on top of a $50 cancelation fee, they will deduct what their costs have been since 2022 until now since I prepaid for 6 years!

You tell me? CHW is nothing more than a clearing house for the wads of money they collect and distribute to the people at the top I suppose.

Washer machine broke. Paid $100 to repair it deductible. Found out it was destroyed. Looked at the offer given by Choice.

When you do cover it you don't pay near what they charged. We had to pay $798.00 to fix the water leak.

The online claims process is simple, and they’re quick to schedule technicians—even during the peak summer months when AC issues are common.

Unfortunately my claim was denied because we had not had it drained every year, which I didn’t know was required for the warranty.

Filed my claim and the repair company was there in a couple days. Unit was promptly fixed and the service was flawlessly completed.

Had two claims, one for refrigerator and one for light switches malfunctioning. Both claims were covered, repaired and only for warranty price.

I submitted a claim several weeks ago, had missed appointments and finally had a technician come to review our problem.

Today I was supposed to receive a schedule call regarding a claim but no one called. I was even texted twice to confirm the call.

Contract is written by very smart lawyers that make it so you're denied coverage! I bet this company’s owners are riding high w denying claims!

Consequently, I was forced to hire and pay a third-party contractor out of pocket to replace the unit.

I was surprised to learn that if the item couldn’t be repaired it would be replaced was NOT that simple.

When I filed an appeal the reviewer gave me a complete different reason for the denial. I left another warranty company to come with this company.

When he found that it was, he made the repair quickly and promptly. But Choice came back and said it was not covered because it was not wear and tear.

In those years, we have had approximately 15 claims for repairs, and having the policy has saved us a lot of money as well as given us peace of mind.

Very happy with the contract Garage company you provided. I am kind of disappointed that Choice Home W. did not cover the rest of cost for the claim.

My 3-year Choice Home Warranty policy has worked well for me.

The contracting company that provided the work did an excellent job in resolving my issues. Thank you.

As simple as that. don't make the mistake of thinking you got this covered.

They put me on a renewed contract without my permission and have been charging our credit card.

We are currently on contractor #4, because each time a contractor tells them it needs replaced, they unassign them from the claim.

There should be a time limit on how long you have to find somebody to come out to repair items that are covered or they need to be replaced.

I see that they have determined that but it has never been replace. It’s wear and tear and not covered under the plan. This is ridiculous.

He was professional and very knowledgeable. This company is very honest. He kept me apprised of everything that was going on with my AC.

Choice handled my service request professionally and was helpful answering my scheduling questions while the service call was being coordinated.

We can relax and know everything will be taken care of. Customer Service is always helpful and considerate.

Island Appliance Repair; The customer service rep who set the appointment was polite and helpful. The tech Tiffany was amazing.

The guy came from CCC Repair out of Texarkana. I think his name was Trent? He was super nice & seemed like he knew what he was talking about.

A very gracious salesperson. We hope to find the kind of customer service we are looking forward to in a home warranty company.

He did not rush us at all while on a very hot day as we explained why we wanted him to check out the a/c in our new home.

This is the type of service that I was looking for. I am looking forward to dealing with Choice Home Warranty for the foreseeable future.

My technician done the work with the water heater, was very courteous, professional and efficient with his work and the water heater works great.

The 2nd repair call in 3 years of paying them. My wife handicapped, me retired. Have taken great care of our home for 35 years.

The communication was great once I reported the electrical problem. I spoke with my tech and he will be at my home to do the repair today.

The serviceman was good and on time for the scheduled appointment. Cleaned area as he worked and cleaned up when finished with repairs.

I liked the technician that was sent to my home to fix a light that wasn’t working. He repaired the wire & it did not take long.

The Technician from LG Service Center came on Thursday 09/11/2025 and diagnosed and test the washer. The Technician said the washer is not repairable.

We received Updated email reminders for AB Repair LLC technician to visit home on Tuesday, October 21, 2025 from 11AM and 3PM.

The service Tech came out after contact was made with them to assess the issue.

The repairman Choice sent out was right on time and had the problem fixed with my dishwasher in less than 20 minutes.

CHW was quick to respond and flexible and on time when I could not meet with the plumber at a set time.

CHW still has not gotten back with him or me. Definitely would not recommend CHW but I would Highly recommend the Technician that came out.

They ask someone is home when the service tech is there; however, they did not tell us who or when they are coming to repair.

While the responsiveness is impressive, and having contractors showing up very quickly, it takes time to do the actual fixing.

The dryer had a broken belt and was replaced. The technician was very knowledgeable and quick in replacing the broken belt.

AC stopped cooling, was lucky to get someone within 48 hours to fix it. Technician said it was the condenser fan and head.

Choice Home Warranty has been great, I have used my home warranty several times now and they have been quick and responsive

Therefore I will be happy to have Expert Appliance Repair for my future repairs.

Thirdly, the Rebecca gal from the plumbing Co, she was super communicative, quick and did really good work, and cleaned up after herself.

They were professional and explained what the problem was! I would encourage anyone to use your service. I have used this service twice.

Then he returned the next day and spent 2 hours cleaning out the drain line to allow water to flow into the drain trap below.

CHW was very quick with a response to answering my call and getting someone assigned to my AC breakdown

That's 3 weeks in the 100 degree heat trying to stay cool by blasting my broken AC as much as I could.

I applied for service online, got prompt reply and service was scheduled after having to haggle about the cost going up from $65. To $100.

I am happy to have choice on my side. Though the service fee is on the higher side, the customer service is really good.

The pump was just loose and was only a few minute fix so probably not worth $75 service fee but the guy explained how it worked at least.

revealed a simple fix, rather than a complex problem. Sorry, it cost me a service visit fee - but happy to have it not be a long, involved fix.

I recently had an AC problem and a refrigerator problem, which cost me well over $1000. I spoke to Tracy **. She couldn't have been nicer.

"WE KNOW CHOICE WILL NOT PAY FOR REPAIRS. They let us do nothing!" Now, where IS MY $75.00? I am a Real Estate Broker in three states.

Because on top of a $50 cancelation fee, they will deduct what their costs have been since 2022 until now since I prepaid for 6 years!

You tell me? CHW is nothing more than a clearing house for the wads of money they collect and distribute to the people at the top I suppose.

Washer machine broke. Paid $100 to repair it deductible. Found out it was destroyed. Looked at the offer given by Choice.

When you do cover it you don't pay near what they charged. We had to pay $798.00 to fix the water leak.