Choice Home Warranty Reviews

CHW is very prompt answering claims which is great. The AC provider, The Weather AC, was excellent. My only problem is that I had a bad experience with another AC company sent by CHW so I requested a change of vendors twice already and I ended waiting a bit longer to get a good company. It took a couple of calls and AI chats before was solved. Even with this incovenience I am thankful the Choice Warranty granted my request promptly. The Weather Company has been great and fast providng effective services to my property.

When I called the number on the TV, the gentleman answered very pleasantly. I asked him questions and he didn't hesitate in giving me the answers. I was afraid that being I live in a mobile home that coverage wouldn't be available. To my surprise and delight, I was assured that coverage was available. I am so thankful that I decided to enroll in Choice Home Warranty. I feel comfortable and can relax knowing that I have the coverage I might need. Thank you for being the good choice!

Eddie was excellent! He was polite, courteous, respectful, professional, and knowledgeable.

Your case manager, Lydia, is wonderful. I purchased my refrigerator in 2019 and all of a sudden last week it went out. Your automated system wanted me to wait a week to speak to someone so I replied to the email and Lydia called me right away. She explained all the rules and regulations on refrigerator replacement and gave me all the options. While we were on the phone, she also explained water heaters and air conditioners that I asked about for the future so I would know what to expect. If you had a company full of Lydias, you would be the best company on the planet! We have always had good service from Choice Home Warranty. It’s definitely worth the money to buy this policy for our home. True some things are not covered and some things are but every situation is different. I am totally satisfied with Choice Home Warranty and especially a case manager like Lydia.

I had my garage door remote abilities repaired. The repair person arrived around the time they indicated. He was courteous and professional.

The technician did a good job with the plumbing order.

Everyone was very helpful and understanding whenever I would call. Thank you for service and help.

Great communication, prompt, worked around my schedule and got my air conditioning up and running quickly.

At first, the AC repair man couldn’t make the appointment. It was a little upsetting having to wait half the day. It kinda ruins your day. But with patience and rescheduling, we were able to achieve our goals. Furthermore, after completing the repair, James C. (repair man) was kind enough to give me a little class on maintaining my AC.

Aaron and Wisler are awesome. These gentlemen walked in with the type of confidence I will appreciate in a technician. Their thorough investigation of our issues made me feel that they will explore each possibility for failure before leaving leaving your home. This was a good experience even though the event that prompted me to call could not be repeated on their arrival but they certainly offered ways to diagnose what was happening.

Walter with Smith Rock Plumbing was most professional, friendly, and worked efficiently. My in-sink disposal works well.

It was a little confusing at first to know what paperwork had to be done, but we finally figured it out. Had to contact someone in my area to do the work but all has gone well. The they are very pleasant to deal with. Not

First of all, I was charged more than I should’ve been charged. Secondly, I had to call to see when somebody was coming out instead of them calling me to let me know what time they’re coming out. It was just an OK experience.

The technician was very nice and helpful but nothing got fixed as you wouldn't cover it. Which I don't understand. It's the water line to my outside spigot or faucet which I believe should be covered with the plumbing system. It's not underground but in crawl space under house.

Fantastic service from customer service to tech. Soraparu home services were great! What professionals! Keep up the great work!

Darrin helped me with how to file a claim (my 1st time) and got me to the claims department.

Have not been contacted by anyone as of yet. Can’t give a response to the work to be done.

Website very easy use. Previous dealings have been very favorable. Timely help.

So far so good. Waiting on replacement part. Technician sent seems very good with excellent communication.

Using the app to file a claim was easy and time saving.

Our tech Fela was fantastic!! Ordered needed parts and did the repairs on our oven in an expert fashion!! A super technician- great communication as well!

Technician arrived early and very thorough and professional.

Was on Sunday morning that we noticed leak, called Choice Warranty and they gave me date and time that the technician would be here. Easy. Easy!!

Still waiting for my water heater. The technician doesn't respond to me. Been waiting from beginning of October. The warranty company should keep track. Why am I paying for a warranty? Not happy at all. Paid $75 and he can't respond? Why can't the warranty company get someone else to install?

As always the response time is great and the service provided by the technicians are also great. The only thing that should be addressed is a faster payback to the technicians so they don't have to wait so long for payments.

Technician Corey ** was great. My appointment time was moved up to address my needs and he was quite efficient. I also received multiple keys!

In the past, I have had nothing but headaches with Techs assigned by CHW. Either the job was not fully completed, or the job was completed and CHW did not honor the work due to a lack of communication by the Vendor, slow submission of assigning a tech during an emergency or some other reason where CHW pointed out some small print in the contract. As a Senior Citizen and Disabled US Army Veteran, I found CHW to be unreliable and, in some cases, dishonest, but the repair of my kitchen faucet, surprisingly, when very smoothly. The Technician was friendly, knowledgeable and very professional. I will have to wait to see if the next claim goes just as smoothly before I can truly say that CHW has improved, but so far it is looking better.

The tech was awesome. I don’t remember her name but it took her no time at all to find and fix the issue that SEVERAL techs looked at and could not fix over the past year.

Everything was very good. The gas was cheap. Also the lady that help us was very nice and friendly.

Michael showed up on time and had faucet cartridge installed in a short period of time. Very knowledgeable. I would use him again if need be.

The refrigerator is working. The technician was pleasant. I was please with the service. I will renew my subscription. Mirella

My technician, John was professional and knowledgeable of the problem. He answered all my questions and concerns.

The technician was very knowledgeable and cautious.

Technician was courteous, competent and efficient.

Carlos was great! He worked hard to make sure the repair happened.

The electrician was great. As a matter of fact he has serviced my home a few years ago. 👍🏻👍🏻👍🏻

The service was put and the following day the tech came. That was fast service and it was very much appreciated. Thanks.

Still do not understand why my claim was denied!! YOUR technician stated there was wear and tear. YOU did not take his diagnosis or knowledge into consideration when determining the claim. This is terrible business practices! We pay money for insurance and then when needed, are denied! Will NOT recommend Choice!

Cody was excellent. He diagnosed a problem and ordered the parts to be installed next week.

This experience with Choice Home was a very good one. The representatives were great and I am completely satisfied.

The AI answering system is redundant. After it records all of my info, it sends me to a live person. Just have a live person and no AI.

If I can't get nobody to fix my sink by next week, I'm going to cancel home warranty pretty soon so I'm going to get something done pretty quickly because they had a moment and they can't come out and fix it.

AC not working. Service was scheduled for 3 days out. All online. No human contact. Had to move service to 4 days out and was given a window of 9 hours. Could not talk to a human to get a tighter window. Sears is the repair contact which does not store confidence.

I want to take a moment to recognize Melly the Contractor for providing the level of service that every customer should receive. Since becoming a Choice Home Warranty customer, Melody is the only contractor who has consistently shown up on the scheduled appointment date, assessed the issue, and completed the necessary repairs the same day. This is now the second time Melody has come to my home, addressed an issue, and successfully completed the repair that day. I truly appreciate their professionalism, reliability, and willingness to get the job done without unnecessary delays or additional complications.

A technician came to my resident within 48 hours of reporting the claim. He were professional, knowledgeable and repair my washing machine in less than an hour.

The account manager was polite and professional. I'm switching from another company. Couldn't Get anyone on the phone. I was on hold for like three hours and every time something picked up it disconnected me so I had to call back so I was not very happy and when I called here to Home Choice they picked up like on the second ring. It was amazing job and I was very happy with my salesperson.

Not seeing the value. Had an older dishwasher with multiple parts needed, a replacement was recommended. The technician was knowledgeable. However, while I appreciate the Lowe's credit to replace, it a) the credit amount did not cover even a third of the replacement cost, not even factoring in the cost of the technician to visit and b) the credit has still not arrived, so I had to place the order without it. Will be rethinking this warranty and whether I should continue.

I am having issues with the tablet that controls my refrigerator. It only took me a few minutes to put in my claim.

Was very kind and took good care of us. Also had good communication on what work needed to be done.

Excellent plumber! He was kind, courteous and professional! Thank you.

Any time I’ve had an issue with an appliance Choice has come through for me. Quickly and efficiently.

They came out and were able to quickly I.D, the issue, the blower on the a/c had failed. I do recommend them. However, Choice Warranty I will be posting my review about them on the State of Texas website as well as Yelp. Google and Facebook once the appeal is finished on Monday,

Fast and quality repair of my garbage disposal. Very simple process, great job.

Was so pleased with your technician and how things were handled so quickly. I definitely 👍 would recommend you to friends and family.

Was not happy with slow response and inability to speak with a representative from warranty company.

Peter was very helpful. He answered all of my questions and didn't make me feel pressured to buy. He informed me of the deals and when I said no to certain things he moved on. I hope that if and when I ever need to use this it goes as smoothly as the set up.

My technician showed up on time, was extremely courteous and well-versed in his trade. He did a great job, took his time to fix my electrical problem. Very satisfied.

The technician was great when providing status of the repair, but the follow up could use some improvement.

It was unfortunate that I had to keep calling emailing both the technician and Choice Warranty to get a status update for at least 5 days. I felt that I should have been notified sooner. Rather than having to call the technician, because nothing was uploaded in the system on the portal. My second issue was that the price that was sent to me to replace the refrigerator. Does not match what the prices that out there in the store or the price of what my refrigerator would have cost? There is no way that I could get a refrigerator for $800 similar to what I had even though I'm not expecting it. To be high equality or more expensive than what I previously had, so it was very unfair to offer such a low amount. And then you have to wait 30 days before you can receive payment to then go. Get a new refrigerator.

Technician was wonderful. Not happy with the service. I’m receiving from the warranty company though.

VERY courteous, and Professional, DID AN EXCEPTIONAL JOB, Explained everything to me.

When our refrigerator failed we had to wait five days for someone to come in and look at it. Five days of buying ice and repacking coolers to try and save the food that was in the unit. Then we had to untangle a series of confusing and insulting messages to determine what was going to happen (e.g., after being told by the technician we had a major problem and it would be up to the insurer to decide whether to attempt a repair or replace the unit, we received an email that said "The assigned technician reported no mechanical failures and has advised there are no repairs needed or recommended at this time." We also were told we had to "recall the claim" whatever that meant. It took several calls, text and phone messages and eventually speaking directly to people at both the service company and Choice to straighten things out. The automated messaging system is terrible. A single conversation directly with a person could've clarified the matter without all the aggravation.)

We truly appreciate Monty for the wonderful service he provided while repairing our garage door. He was kind, caring, and very professional. He explained what had happened, fixed the problem, and walked us through everything he did so we understood how it all worked. Monty even went the extra mile by programming the built-in garage door buttons in my car, so I can open and close the garage without a separate remote! Before leaving, he made sure everything worked properly and that we understood how to use it. You just don’t find this level of customer service very often anymore. Monty takes pride in his work and goes above and beyond to help. His patience and kindness truly stood out. Thank you, Monty, for taking such good care of us. We appreciate everything you did!

It was very convenient. We are happy with the fast response to fix our dryer. The vendor did cancel but came the next day.

Good service, day by day going better. Very good technician team, particularly for refrigerator-related jobs.

It was pleasant to speak to Nicole; she was helpful. Choice Home Warranty was helpful and professional.

Choice Home Warranty rejected my claim, so I WOULD NOT recommend them TO anyone for that reason. I HAD normal wear & tear of the shelf & I was rejected. That is poor customer service. The TECHNICIAN got his money $85.00 for his service call & he was professional & prompt, and he told us we were denied by Choice. It was NOT HIS FAULT that CHOICE DENIED the CLAIM.

Turns out pricing and included items & services were deceptive and items I was told were included were in fact additional fees. Example: freezer & HW heater expansion tank (required in SC) were in fact, additional costs. Canceled the policy the same day. Wonder what else was not disclosed. Canceled the policy and done.

Choice Warranty offers an affordable home warranty for retirees.

When times come to replace the covered items, they will come up with some excuse to deny the claim or ask you to pay almost the same amount what you can pay without having to go through warranty. Sucks. 👎👎👎

This tech was not able to perform the duties of a license Plummer. He said the problem could be related to the sewage line. I reminded him that septic systems don't have a sewage line.

Be prepared to be disappointed. I get it, warranty people will do everything to not spend money. But, my experiences: Advertised as a free re-key on home purchase. They may or may not get someone to pick up the service, and then apparently may or may not re-imburse the service provider. I never got one to actually come out. If one provider diagnoses an issue as something else (dryer was tripping the breaker, decided it was an electrical issue) and the electrician coming out realizes the dryer was wired improperly (my own fault from old home), not only do I get to pay the dispatch charge for both visits, I paid for the electrician to fix it because otherwise I would be waiting a third week for the dryer person to come out (and probably would have paid another dispatch charge) and the warranty wouldn't reimburse for the first guy not doing their job.

The technician was very professional and knew what he was doing. He diagnosed the problem fairly quickly and made the repairs. He was only here about 45 minutes.

Called problem in on Oct 6. Did not have tech service until Friday, Oct 23, due to parts. Tech arrived on time and after a diagnostic check, he found the problem. He said he had to submit for a part and then they would contact me. Was contacted and part is obsolete so I will be receiving monies to go towards replacing this one. Tommy is excellent and very knowledgeable.

The initial sign up was completely explained to me and was done so in a very detailed way to help me understand it. I feel very good about accepting their offer and plan on them being my coverage for years to come.

Technician was able to locate the leak and install new plumbing in the kitchen underneath the sink to prevent any water leaks from leaking. We are thankful for the Service provided by the technician. He was very happy to help us with the leak issue. Thank you very much.

My stove burner was not adjusting, repair man came out 2 weeks after I called. He checked the stove, then informed me they can't find parts. He said he would get with CW, after 3 more weeks I called. Instead of settling to purchase another stove as they said, they tried to send someone else still unsettled. I had a dishwasher door fail and again 2 weeks later repair man came out said he needed to order the part. Again it going on a month. They requested the person answer why it wasn't repaired. I called a week later, no contact from repair or CW.

I have ask you guys many times to cancel the policy. Now I know for sure I made the right decision to cancel.

Technician was knowledgeable, thorough and friendly. Choice Warranty had trouble finding someone to come fix my oven. Got an email for me to find someone and see if they approve it. Before I could do that, they did find one. That was the only problem I had with them--not the technician!

Very professional, very caring, explained all our questions.

The price is affordable and helps you cover unexpected repairs.

Friendly, knowledgeable tech. A good experience for sure.

Service was done on time and with good knowledge of the appliance. Would ask for him again if I had need of repair,

Dimitri from FixWayAR (Appliance Repair) arrived the next day after I put in a claim to Choice Home Warranty. He is a little quiet and mildly limited in English, but communication was no problem. He impressed me as he diagnosed and fixed my microwave…He is very knowledgeable, efficient, proficient and professional doing his work. I am very satisfied with his service.

Although it turned out to be very minor situation. It was educational and appreciated.

Fixed in the first visit! Thank you. The dryer problem was resolved.

My tech stayed in touch. Was on time. Very polite. Did the job quickly and thoroughly and explained preventive measures.

I was having issues with my toilets leaking, and I contacted Choice Home Warranty and was immediately able to submit a claim and receive same-day service in under 2 hours. This was such a relief and so comforting to know that I finally have a company that cares enough to prioritize my concerns and was there when I needed them most.

Amazing service. Recommend to all my family and friends. Thanks for a great job. Fix my water heater and it works perfectly now.

The worker was fast & very knowledgeable! He even answered questions that I had about other appliances that he did not work on! To have someone to give you insight on other concerns was a great feeling!

Tech was very friendly and professional. Great job!

The repairs were completed 3 hours after the claim was initiated.

Great job... solved problem...quick and efficient.

They were really good since my husband was home and having trouble with which credit card and payment. They were really friendly.

Wouldn’t bother with a home warranty again. We’ve had to wait a long time for a technician to come for various problems. Only one of the problems was covered. We have to pay for the installation of any replacement appliances. When it comes to our pool, they won’t pay for cleaning and we’ve been without a filter for a month.

Carrie did a wonderful job! She presented a great deal. That I accepted.

We are new to Choice Home Warranty and had a pleasant conversation with your sales person! We look forward to a long relationship and hope we have picked good coverage!

The service call was scheduled quickly and the rep did a great job restoring our a/c.

Fixed quickly, great service. Had the parts to fix me ASAP.

Fast service, done right. Technician came the day after I submitted the claim and took only 15 minutes to fix the disposal.

I am very pleased with Mike’s work and communication. He let me know when he would be arriving, explained what the issue was in clear manner, and obtained the required part. I hope to see Mike again next time we need an appliance repair!

Service keeps going up. Last time I called it was $85 and now it’s $100. What going on?

Choice has EXCELLENT CUSTOMER SERVICE. Claims are taken care of immediately as long as it's a covered item. Unfortunately, sometimes it's beyond their control if it's something that's not under their Warranty. But we are very happy with their service.

The tech was very professional, helpful and extremely nice. He knew his job and explained the problem. He told me that the warranty company would notify about the solution.

Kitchen Sink Faucet: The technicians arrived and had all the necessary equipment needed to do the job. They worked fast and cleaned up the work space before they left. The system is now functioning as designed.

He was professional, kind, and got the job done which is refreshing.

On 29 October 2026, I submitted a claim for a garbage disposal that is not working properly, located at **. I am the owner of the property, and I reside in Tampa FL. I requested to speak to a human representative to ensure the proper information concerning the garbage disposal was received correctly by the Choice Home Warranty Center, and the Brown Property, Property Management Maintenance Team, located in Fayetteville, NC. Request a claims representative contact me at ** to review the information received by the AI Representative. Thank you.

Time to service call from request for repair was good. The one glitch is I never received an initial confirmation of my service appointment. However fortunately I received a reminder. Otherwise I would have had no idea a service contractor had been identified and scheduled.

Job done, hope this final! It is been going on since Feb 2026.

The representative was very kind and courteous. Would highly recommend him.

The technician was very good, Choice Warranty was not so good. I specifically said that the GFI on the outside of the house below the motion detector light was not working and Choice Warranty told me they would not pay for it after they sent a technician to fix it!

Your warranty process for a clothes washer replacement is ridiculous and not even half the real cost to replace. The analysis process is not customer oriented and appears to be fraudulent. I don’t understand how your company can stay in business.

Always pleasant and helpful! Good follow up system so far.

The Tech was polite. He called before he arrived on time.

Choice Home Warranty was very nice and helpful. Price was fair.

My claim was processed quickly and the urgency was understood. My case manager Antonio was patient and took the time to educate this 79 yr old lady! 5 stars on him. My plumbing technician, Giovanni from Integrity Plumbing was prompt, friendly and also took the time to explain the issues. All in all it has been a 10 out of ten experience.

He arrived at the correct time and immediately diagnosed and fixed the problem. Excellent service!

I have already told a lot of our friends about Choice Home Warranty. The guy that enrolled us was so kind explaining everything in detail.

Took me a long time to decide. The gentleman who helped me was very pleasant and understanding. He answered all my questions with professionalism.

The technician Dustin from LG was friendly, courteous and he repaired my range/oven while explaining what he was doing to repair my problem.

Colt from J&L Plumbing was communicative on his arrival, super polite and professional guy. Fixed my issue quickly and efficiently, even answered a simple plumbing question I had regarding something else in my house. Highly recommend.

Choice Warranty service is good in filing the claim and resolve and get as early as possible. Contractor showed up promptly and then resolved that. Choice warranty had a way to tell that work is completed which I like it.

The electrical man did an outstanding job, gave me recommendations and fixed what needed to be fixed professional. Thanks. P.S. HE SHOWED UP THE SAME DAY. I WAS SURPRISED. THANKS AGAIN

This company is complete trash! They sell you a policy where the tell you they cover everything in your house then every time you go to file a claim they find an excuse as to why they cant cover it. A complete and total waste of money buying one of their policies. Do not buy a home warranty policy!

Good service, tech was great, explained everything.

I've been a Choice Home Warranty (CHW) member for 2 years. I have successfully filed 2 claims and had my appliances repaired. I recently filed a claim for my washing machine. It started shaking during the spin cycle. It's an LG front loader and we've had it for years. CHW found a local appliance repair shop, and they came out and found the issue. They replaced the bushings and after they left, it was still shaking. They came out again and found a broken bracket. The appliance repair shop told me the machine was beyond repair and would send their recommendation to replace the machine to CHW. CHW's policy says they will fix the appliance or replace it. They sent their recommendation to CHW and my claim was denied. They said it was not normal wear and tear.

The technician was outstanding. Even though he didn’t get the right information from the insurance company about the system of our heating system, he still managed to fix the problem.

The technician was prompt and professional. He explained the issue and how he was going to correct it. He got permission and completed the project efficiently.

Friendly. Courteous and knowledgeable. Did a great job.

Had an issue with my LG Dryer and created a claim in the Choice app and was immediately assigned to LG Technician. Had a great experience with choice and the LG service.

Fast response and professional and courteous repair by Malik. Great job!

Committed to great communication and excellent service.

Completed the repair on the set schedule. Frequency of communication can be improved by synchronizing the emails, with the app information.

The technician was great. However your company selected the date he would come and you did not arrange it with me. My husband was in the hospital and I was with him (so not at home reading the email you sent) and the tech came to my house and no one was home. I do not get email on my phone. Then you sent another email with another date and I happened to see it an hour before the tech came. You should notify customers that their only notification would be an email. Better yet ask me if the appointment date works.

I won't ever use or recommend choice Home Warranty again. My range oven failed after it was repaired almost two years ago. Choice opted to replace it or give me cash, actually they opted to give me a check for replacement. Problem...$389 to replace a $1200 dollar unit. That was their only option and they would not even try to meet me half way.

Technician was professional and experienced and quick.

CHW has been there everytime I have had an issue. I have no complaints.

My experience was fine. I wish that I could find out as to why the plumber that I wanted was not in the network. My plumber that I would like to use is Len the Plumber. I was told that I would have to pay and I would get reimbursed. I have used Len the Plumber in the past and they have done a great job every time they have came out to my residence. I would like to know if you can add them to your network.

Fridge went out Sunday, of course. Called expecting to go through a phone menu :-( just to leave a message. NOPE, got a guy after 4 rings, no menu, American source. Explained the problem. Said he would take care of it. Just a few minutes later, "bam" a text, service Tech's name. He called the next day Monday, booked a Wednesday Morning call. Asked a few questions to ident the fridge. DONE Easy Peasy. Wednesday he shows up and an hour or so later, BAM my fridge is fixed. Had a nice conversation with the American Tech, he followed up with a text in a couple of days to confirm fridge was working properly. Considering the problem I had, this was a surprisingly pleasant experience. Way to go!!! I am a verified client, but there was no paperwork.

Replacement of my garbage disposal. Fast and easy. I hope all future request are as smooth as this one. We will see...

Very efficient process. I filed a claim for a refrigerator leak, and Choice Home Warranty found and scheduled the repair. Within 2 days, it was taken care of. Very easy.

Leo was very nice, patient and polite and explained things well. However he said he was going to send his contact info and did not do that. I have a question about adding something to the warranty.

It was easy to join Choice Home Warranty. We hope that when we need any repairs, they send good quality technicians>.

The representative who helped us was very helpful. He knew what he was talking about, which made a very smooth transition to signing up. We were very happy with our plan. It is a relief to have this in place.

The customer service Juan was exceptional. He was patiently explaining things to me. He reviewed each step, he answered all my questions without pressure or rushing me. An exceptional young man and a great asset to your company. I look forward to working with you all.

Account Manager Moe ** made a great offer we could not pass up. Thank you Moe.

Very quick professional service. Only sorry the same problem started again and looking forward to seeing what the technician can provide.

I am very pleased with this company. My microwave went out. The service I had today was good quality and professional. I only waited two days before someone came out. I recommended them to my cousin.

Great Service and flexible. They stand by their warranty. Used them three or four times.

I would like to give the plumber/technician an outstanding review, Elijah. He was professional, knowledgeable, respectful, and a very hard worker. I spoke to Elijah the case manager and he was professional, well spoken and informative. I have spent to many hours on hold and attempting to communicate with other reps with no results. Communication skills poor, difficult to understand and misleading. Service reps were unable to find my policy, claim number and referred me to old, cancelled policies. All identity questions answered (name, phone number, residence address, ZIP code, policy number). Continued confusion, unacceptable.