Choice Home Warranty Reviews

Mr. **, the technician did a great job, friendly and professional, he cleaned up his mess. He called to let us know he was on his way and he was on time, he explained what the problem was and he let us know what needed to be done before he did it,

I've had no problem submitting the claim with Choice Home Warranty, but I have a concern about some work that was done.I had some plumbing work done and they did a good job, but the job was supposed to be covered, and it said that only part of it was covered. Instead of just the $85 fee that I was supposed to pay, I wound up paying almost $400. I had to pay extra for this and that. That bothered me.

CHW has been the best home warranty service provider that I have used. Very helpful and fast at providing service technicians to fix what the problem has been. I would highly recommend them to anyone.

The company, Paradise Appliance, made it convenient to schedule an appointment and to communicate with the technician. They also provided away to track his arrival. Once he arrived, he diagnosed the leak from my refrigerator. Fortunately, it was an easy fix and didn’t require any new parts. I appreciated his efficiency and ability to diagnose and fix the problem.

We are so very happy and relieved and knowing that our issue was taken care of in an extremely professional, knowledgeable manner, and we can again do laundry!! He was so very nice, on time and knew exactly what the problem was with our electrical outlet!!!! We will definitely request him next time should we have any problem in needing an electrician!! Thank you so very much!!

Mr. Dennis ** was friendly & professional. As soon as I got the enroute call he was very courteous with my spouse (mama). Knowledgeable, explained everything clearly and made sure that my spouse and I were comfortable with the work being done. In addition, He gave my spouse the what was the problem, issue within minutes and had the system running smoothly in no time. God forbid we have a situation with the AC again, I/we will request request Choice Home Warranty to contact Tier 1 Heating and Air for our home, PERIOD!!!!

GE Technician did an excellent job. He knew his job and timely finished the repair. He identified the root cause of the problem and solved it in timely fashion. His interaction style is great and he is very friendly.

Everything went smoothly. I opened a claim, a few minutes later, I received a message saying that one of the partners were assigned to the job. A few days later they were on-site trying to fix the issue with my washer. They couldn't find a way to fix it. On the day after, the insurance company sent me an email saying that they would offer me money to buy a new appliance. The amount was reasonable and I accepted.

My technician has been nonresponsive and the job is still not done. I have messaged Choice multiple times and they are taking no action to get the job completed. There have been no phone calls or alternative technicians contacted.

Excellent service! Choice Home Warranty responded quickly and made the whole process easy and stress-free. The customer service was friendly, professional, and very helpful. Awesome company with great service—I highly recommend them!

It's the first time I've ever had an extended warranty, and Choice was decent. I've been with them for three months and when I filed a claim, the process was quick. The paperwork and filing were a little different, but I had never done it before, and it was seamless. I picked out the technician myself, and I was satisfied with the work that he did. Since the repair was completed, everything has been good.

My only claim was taken care of successfully from A to Z and I was thrilled with the service and I wish I could say that of the competitors but I cannot and I am a realtor and I was impressed by the professionalism of the vendor and my interaction with claims person at Choice Home Warranty!

Technician was very polite and checked the microwave good. Microwave needs to be replaced because light doesn't work either and doesn't heat the food. Instead, the warranty company decides they want him to order the part and fix it instead of replacing it... I'm sure the part is not going to fix the problem!! First time using the warranty company and very disappointed!! Plus they charged us 75.00 in advance and then the technician said he needed 75.00 for the service call. I had to call the credit card company to make sure we weren't charged twice for the service call!!!! Very, very disappointed with the warranty company and would not recommend it. We bought the 3+ year plan thinking we wouldn't have a problem and now this the first time we use it..

I recently had two repairs completed. One electrical and one plumbing. The plumbing repair was done professionally, quickly, within the time scheduled. Friendly tech. The electrical repair was on time. He took the time to explain why the repair was necessary and showed the area of the repair and why a new circuit breaker was needed. Both repair techs cleaned up after the project was complete.

Good response on processing claim. Tech checked dryer ordered parts to fix dryer. Awaiting return to fix dryer. Cannot provide accurate review until dryer is completely fixed. Once dryer is fixed I can provide an accurate review on your company.

The best ever customer service. They understand your issue and act accordingly, very smooth and easy to complete the warranty claim process in their online system, very fast assignment for the ticket to service providers

Paul ** (plumber) has been to my home before through Choice Warranty. He spent 4 hours fixing the problem at that time. He was back again on 5/2/2026, for approximately an hour and seemed to be successful again.

Great customer service and them handle our issues with great satisfaction. Very responsive and good

Work was completed satisfactorily. However it took 5 days to have a technician come out to fix the problem. Tech was knowledgeable and explained work to be performed. That summarized my 4 star rating.

I called Choice Home Warranty Co. On a Sunday afternoon, May 31, 2026. l got the automated System. I was a little reluctant about telling my problem to it, but It worked out wonderfully. Before l got off the phone l received a message that someone would be here on June 3 to fix my refrigerator. Then on Monday June 1, 2026, l received another message saying someone was coming from another company on Tuesday June 2 who was qualified to fix my LG refrigerator. It was a young man, very polite, and soft spoken. He fixed my refrigerator, he knew what to do and did it. l am very satisfied and happy. Thank you, Betty **.

From start to finish my claim was handled with professionalism and experience. They opened my claim, notified me of the technician and the date of the appointment. The technician was very professional and fixed my problem in a short period of time. Would recommend Choice Home Warranty to anyone. Thanks for your help.

First repair call after going back to this company. Other companies said this and that. This company did help us when we needed help. Disappointed me when told because we called in an air conditioner they couldn't come look at the second air conditioner unit we had. Stayed without an air conditioner for 42 days because we went to another warranty company. Was willing to give another chance.

Very helpful and patient, I had a lot going on at one time. Currently my claim is in the beginning stage so I’m waiting for someone to contact me. I can give a more in-depth review once I get to the finished stage.

On Monday, I filed a claim online because my a/c is not working. I received confirmation that you had the claim. Two days later, I still have heard nothing more about assignment of a tech to diagnose the issue. This HVAC system was just installed a couple of years ago by a tech hired by Choice. I don't even use the heat from this system because I heat my home with a pellet stove. So this unit has been used less than 12 months when you count the summers it was in use. And I don't even use it much during the summer.

Bryan from Bodewell explained what he was doing when running the diagnostics on the dishwasher. He was very courteous and professional. He located the fault within 10 mins, a tripped fuse located under the unit. He reset the fuse and the dishwasher is up and running. Well worth the $100 callout fee.

David appeared on time, and did the repair in a short period of time. I would have no problem in using him again. He recommended, and installed a Compressor Hard Start kit, which he said would extend the life of the A/C unit.

Received email from Choice to confirm vendor selected for job. Waited from 11 am - 3 pm and vendor did not show up. Called vendor and they had no record of my service call with Choice. Vendor agreed to come the next day but Choice sent email stating service would be provided another day. Contacted vendor again and he assured me he was coming the next day. Glad I got the job done but am not happy with service from Choice.

We had a great experience with Choice Home Warranty on our recent refrigerator repair. Their response time was quick, and the technician was professional, knowledgeable, and efficient. The entire process was smooth from start to finish. We truly appreciate the prompt service and would definitely recommend them!

The service itself was good, and the technician did a solid job once they arrived. However, we ended up waiting seven days before the appliance could be serviced, which was frustrating. Given the monthly fee we already pay—plus the additional service charge—it would be helpful to have a faster turnaround time for repairs. A quicker response would make the overall experience feel much more aligned with the cost.

Terrible response. Heating system not working but no rush to get someone here. Think if I didn’t already pay for the policy I wouldn’t do it. No urgency to take care of an issue that is critical to be comfortable and safe in my home.

Choice was very prompt in scheduling service. The technician, Nazar, was on time, very thorough, informative, polite, and helpful in discussing the problem, and maintenance going forward. We have a 20 year old Speed Queen washer, which he and we highly recommend.

Everyone at Choice Home Warranty is Very professional. Very Good customer service provided. Vendor came out the very next day, ordered parts and was back the next day to fix the problem. I recommend this program for any home owner.

Tech was very experienced and did a great job. Maintained communication throughout the repairs. He fixed the refrigerator within a few hours. Explained what to expect next with the cooling process. I would refer him and his company.

I had a leak under my sink. I called Choice and was assigned a serving technician. Aaron from Sentinel Plumbing came a couple days later and fixed my problem in less than 5 minutes. Not only did he fix the leak, he found another issue. He fixed that issue as well. I was thoroughly satisfied with the process from start to finish.

Responsible, knowledgable, and fast. This young man and his company are great. He had the replacement part and within minutes had our heat pump cooling again. The heatpump went out and the temp. inside was over 80 degrees. My husband and I are over 70 yrs old and we can't handle the heat anymore.

I had a great experience. Nick ** was so nice and accommodating. He not only fixed my toilet but checked my home to make sure there were no other potential problems. We discussed future projects and that might need addressing and time frames. He was very professional. The work was done quickly and he was on time.

Technician was courteous, arrived on time, explained what could be wrong from first appearance, diagnosed and found the problem. He explained everything to me, showed me, and on a timely basis corrected the issue. He was given $75.00 and he left, leaving me happy that I was able to enjoy cooling my home and doing so more efficiently because of Granville’s knowledge and correcting of what the problem was with the unit.

I had the worst experience with CHW. They told me we don’t cover major replacements. They push me to get warranty but bad service. If you want trash your money join CHW!!!!

STAY AWAY, you have been warned!! Must be the worst Home Warranty Claim company ever?? Paid for a multi-year plan, what a mistake. I have a problem with one of my AC units on year 4, they sent a tech after over a week without AC. He looked at it for 5 minutes and said, "Yeah, the company won't pay." He says he does dozens of service calls a week for this company, and they never pay.

I would recommend Choice Home Warranty. I've had them for close to 10 years now, and I like the ability to manage any claims that I put in through their website. A lot of sole proprietor companies that don't seem always as qualified, but Choice steps in and gets it resolved.

I've had Choice for a little over five years and submitting a claim has been very easy. The gentleman who was sent out knew his business and did excellent work. He explained to me what he was doing and answered all my questions. I put the claim in at night, probably about 9 o'clock at night, and he was here at about 1 o'clock the next day. Since then, everything’s been perfect and better than it was.

I called on a Saturday when my A/C thermostat went dead-I live in Palm Springs where it’s hot, hot, hot. They immediately assigned a provider. Very fast service. I later discovered the thermostat only needed new batteries so I called them back and they were equally gracious in canceling my claim.

The response time to my issue was within a matter of hours. The rep was on time and seemed to have great knowledge of my refrigerator brand. He found out the I needed a new part and left w plans to return within a few days to replace it. He was very cordial and polite. But the job is incomplete at this time

Choice has helped me so much, I'm a 86 year old women and don't have the time to worried about ideas in my house. CHOICE has given me the peace of mind I need. Thank you Choice, When it rains it pours and choice gives me the protection like an umbrella

This is the worst home warranty company. They do not fulfill the obligations. Pay the service fee but no one comes back to repair then it takes so long that this warranty company cancels service without repair. Won't recommend no one to support this company.

Very satisfied. Technician came out the next day and completed the repair quickly. Very courteous and professional. Arrived on time, assessed the situation, and fixed it. Explained the problem and tested the repair when finished to assure that is was 100%.

This company is terrible to work with. They conned me into joining over the phone. I went to their website & considered signing up. After that, I received an email from CHW offering a discount. The email said I had to ask for someone specific as only they could offer the discount. I called and Oscar answered saying he was her manager & could help me. I mentioned the email and he proceeded to offer me a 3 yr policy at a discount, but still over $1000. I said no, I would take a 2 yr deal, but not 3. He said he had no 2 yr deal and again tried to get me to take the 3 yr. I said no a 2nd time. He put me on hold, then came back & offered a 2 yr plan. I said yes.

My A/C died. It was 28 years old. Had problems everywhere. One of the problems was in the valves. They are outside the unit. They said they don't cover valves so they denied the claim. I now have to purchase a $10,000 unit my self. They didn't cover one problem inside the unit. They made me bring out techs four times, which I had to pay for, to keep finding problems. When they heard valves they were done. In their ads they don't have any satisfied customers talking about the thousands of dollars they spent fixing things. This is because they don't fix large items... they just screw you. All the good reviews are probably $50 parts. Save your money. If you give it to Choice Home Warranty kiss it goodbye. They are thieves of the worst kind. I'm 72 and this is the worst business I have ever run into. It's a real scam.

Response was not as fast as I expected, but Technician (Valerii) was on time and performed task well and in a short amount of time. I would have also preferred the same brand we had, but at least it was also a 3/4 HP garbage disposal. Thank you for a satisfactory job done.

I highly recommend Choice Home Warranty. Great experience. My agent Tiana have been nothing less than awesome! She communicate very well at an affordable monthly cost to insure my home. She informed me every step of the way in how to protect my home and she gave me peace of mind. I plan on renewing every year. Thank you so much for your good service Tiana.

This company is so much more inexpensive than what I paid for in North Carolina. It covers all my appliances and systems and gives me so much peace of mind. The operator who helped me was patient and explained everything to me and answered all my questions completely. I highly recommend Choice Home Warranty.

I request a plumbing service for my home outside garden faucet attached to the home! You approve the service and when the plumber did the job he said Choice Home warranty is a terrible company and he will be leaving at the end of this month! To my surprise I receive an email saying that the service is denied because it’s not covered! The causes is ATTACHED to the Home therefore is part of the home structure! Please reconsider and call me asap! Thank you. Maria **

The agent was very professional and courteous and helped me submit my claim. I was unable to complete online, because there was a prior claim which had been cancelled. I tried on the phone but that was not successful either because of the previous cancelled claim. Agent was very helpful and talked me through the claim submission.

I requested maintenance service for our dishwasher online. I followed up with a phone call and received excellent customer service from Choice warranty representative. I was given same day schedule with a 3 hours time window. The technician called me 1/2 hour prior to his arrival. He was very professional and knowledgeable. He tested the dishwasher, found the problem and replaced the broken part all within 1/2 hour.

We contacted Choice Home Warranty about a plumbing issue, the claim was processed quickly and within a few hours a repair technician was scheduled. The technician arrived as scheduled and diagnosed our problem quickly. Parts needed to be ordered for the repair and those have not arrived yet, but should be any day now.

This is a horrible company. We had started the service in November of 2025. We chose the company because of good reviews, and they gave veterans a discount. We called in December and started a claim. It took them 3 weeks to get a plumber to the property. We had been having issues with the hot water. They sent a handiman. He couldn't fix the issue. He told them we needed a plumber. Another 3 weeks passed and we finally got a hold of a representative. We couldn't get anyone on the phone. We waited and called again.

Had Tony ** for my tech and he is thorough and skilled. Showed up on time, looking sharp and ready to solve my problem. Troubleshot the system, identified the problem and assured me that it will work out.

The worst, absolutely the worst customer service I've had with any business I've dealt with. Bad communication, hire techs that aren't qualified, deny all claims, total waste of time and $. Can't get out of my contract. Save your money and hire an independent tech for whatever issue your house is having.

I first called the company I use for annual checks, and was told it probably is a leak in the coil. I decided to call Choice HW. They sent Smithtown Works VA, who diagnosed and repaired our HVAC heat pump's failure to cool and completed repairs within 2 workdays. He made the correct diagnosis: a stuck expansion valve. His work was professional, clean, and he took time in the whole process to check the system and make sure everything was to his and our satisfaction. We are pleased and hope he can be used again, when needed.

Your company operates a shell game. I have been dropped from the repair appointment multiple time. I don’t have a working washer and dryer for 3 weeks now and am waiting up to 30 days for a 400 $ e gift card that you are giving me instead of fix my washer.

I put in a claim for my basement drain. The plumber came out and said, he wasn't able to do it. Choice Home Warranty sent me an email stating my claim would not be paid. Guess what, neither will my premium. I am completely done with this company. Although they make it impossible to get rid of them, I assume they will have no other choice when I stop making payments.

Derek was courteous and very knowledgeable about my electrical system and repaired the issue expediently and expertly. I will call on DLC again, I am very pleased with the service overall. 5 Stars! ⭐️⭐️⭐️⭐️⭐️

The technician was very knowledgeable and explained in detail what he'd be able to accomplish with the allotted time. He also took the time to explain what needed to be done to properly complete the repairs. Repairs where the air handler to plenum meet are very difficult with the unit being in a closet but the technician was able to get it sealed back up. Thanks to Liberty Air for getting that accomplished. I can now tell the air is making it to the ducting instead of losing 50% into the closet. What a difference!

Technician came out to see if my warranty would cover my hoses on my washer. Was a little gruff but otherwise good. Advised we weren’t using original hoses and it had been taped so he felt it wouldn’t be covered. He informed me of this. Had to clarify that he wasn’t blaming me but I felt like it was. I had movers put them in their spots.

This is the worst warranty company. I would never recommend this. They do not repair correctly. They mislead. They do not honor their contract to repair. I'm still waiting on them to send someone out to repair something and they never came for repair just pay the service fee only. A family member had them and they made repairs but the same problem occurred and because it was past 30 days she had to pay again in which they never came to repair just observe. We both have changed warranty companies.

LUCAS does not work. I tried to give the correct card number 5+ times and he interrupted while I was reciting the number. I had to hang up and call back. I finally just kept saying Customer Service. Once I got to Customer Service, all went well other than I haven’t heard back and have no idea when my air conditioner will be repaired.

I had been with Choice Home Warranty for last 6 years and till today there was never an issue with my claims. The best part of the Choice Home Warranty is their customer support, who are very customer-obsessed and always delivers great experience. Back-to-back in last 30 days, I had challenges with dishwasher and air conditioner and CHW took care of my issues with ease and no gimmicks or any hidden surprises. Especially the case manager, Lydia ** was very helpful, professional. And took care of my case within the first contact call itself. I will renew my warranty for sure with Choice once again next year.

If I could leave negative stars I would. They never honored the contract or covered the items in the contract over a 3 year period. They make the process to file a complaint impossible and stone wall you constantly. They are an overpriced scheduler nothing more. DO NOT USE THEM!

The salesperson was very helpful and sympathetic. He went out of his way to help me. He answered all of my questions and concerns, and I am very happy with my decision to change my warranty carrier. I'm not sure what else to say other than the salesperson was very responsive to my needs and understood the issues I have been having with my last warranty company.

Mike from Bodewell Expert Appliance Care was prompt, courteous, easy to talk with, and thorough in his inspection and assessment.

Choice’s rep made a good sales pitch. However, I am old-school. I like to talk to people. I hate computers. And I hardly ever use my email, which is how they do it with their claims. But the first time I sent in a request, they weren't receiving calls that well. I was having a hard time talking to someone. But otherwise, I had an appointment set for the next day, which threw me off because I didn't notice it until the next day. But now that I know how they work, I keep an eye out for my email. So, other than that, it worked out well. The two techs who have come to the house have been very professional and have gotten the work done in a timely manner. They were both very personable and gave me tips on how to keep people from coming back out. I've had a good experience with Choice.

Choice Home Warranty has been good. I contacted them online when I had a needed a service and the turnaround time was less than 48 hours. If anyone is looking for a home warranty, they are a good choice.

They're a company of their WORD! They did what they could to see that I was happy! More importantly, my wife is Happy! They're straight forward/honest! We had a discrepancy, and they honored us with a free service call.

Waiting for electrical part which was ordered. Understandable. Awesome technician. Refrigerator claim still waiting for a technician to fix refrigerator. Previous technician canceled prior appointment so am still waiting to get refrigerator repaired.

Choice Home Warranty, have this and AC unit went out. I have a handicapped person and a disabled person (wife and brother in law). It was hot. Couldn't wait, was led to believe that I could just go ahead and get it done and I would be reimbursed, that's not happening because of a hidden clause not gone over with me. I will never use this place again, and I will let everyone know how I was mislead into believing that I would be taken care. You get a warranty to help in unexpected situations all I did was waste time and money!

The service is really fantastic. When you live in Florida your A/C is critical, especially when it goes out on a Saturday afternoon. I went online to my account and within two hours I got a call from a technician but missed the call but he would have been there within a few hours of my call. He came Sunday morning all fixed. Couldn't ask for better service.

Communication needs to improve. As a new customer, I became frustrated with disconnected calls and representatives hanging up on me. One representative was extremely rude and over talked me as I explained my reason for calling.

So far service is good. Be aware of the policy and getting yourself reimbursed for service you needed and hired after calling and being told they couldn't find a vendor to service the issue. They will not reimburse for the full amount. Only had 1 bad tech show up, other than that tech have been good to work with.

I really didn't want to give a bad review here, but I promise it will be fair and complete. My 20 year old LG stove finally gave out and the technician said that 4 parts were unavailable. LG said they would have to replace it but NO ONE ever got back to me on what was going on and what was the holdup. I sent emails that were not answered and I finally had to go buy a stove thinking that my old stove would be pro-rated and I'd get a small check since it was so old. I needed to cook for my family and we were almost 2 weeks without a stove.

Alvin ** was tremendous to work with in providing us a great 3.5 year locked price. Being retirees and military veterans, budgeting means everything to us in having a comfortable retirement. Thank you.

I am very disappointed in this company, having spoken with many of the employees. Last week I called to get information and was offered better and better deals when I asked questions or hesitated. (I should have hung up then.) I purchased a 42 month plan (the more comprehensive one) after being assured it was transferrable if we sold the house. When I read the plan details, I found it isn't transferrable, so the next day my husband called to cancel it. I checked our credit card statement and found that we were only given back $800 of the $1413. I have had several conversations since, including one in which the "conflict resolution" specialist hung up on me.

Excellent response! Appointment was set. I will be anxiously waiting for their arrival to check what is wrong with my system. I will FU with you once they come and give me their results of my system check!

My service needs have been met in a very timely manner. I am very satisfied with it. I live in a rural area. The technician was very experienced. It took a while to get parts in for my appliance but the service was not to blame for that.

My last repair was GREAT! However, I think you should reach out to people before you make a permanent appointment. I had to reschedule the appointment due to work twice. Please reach out to us first to see our availability before you schedule an appointment on our behalf. The consideration would be greatly appreciated.

It was a great experience. The owner of the business was outstanding. The worker was outstanding. The communication was excellent. They even went outside , to replace the filters. Loved the work and Communication.

Our AC did not work properly during the week when temperature reached 90 degrees. I called CHW and they had contacted an AC repair company right away. AC repair company came when they promised to come. The problem was fixed in one visit and now our AC is working properly.

You advertise we need home warranty for air conditioner and appliances. I bought 5 yrs in advance and you gave me 2 yrs for doing that. I’m in my 6th yr and NOW you find reasons to deny claims. Alabama summer heat is dangerous. My air conditioner’s compressor is gone and you denied. This is a very expensive item to replace with no help at all from my home warranty. Very disappointed and people on Nextdoor say it happens all the time.

Choice was the first home warranty company I called while researching warranty companies. After speaking to the representative, I didn’t feel as if I needed to go any further. Not only did Choice have a great value, it offered everything I need covered under an extended warranty and was at a great price. I happened I don’t ever have to change companies.

The home is getting old, and I thought it would be a good idea to have some protection if something happened. I looked at a few other home warranty companies, and Choice Home Warranty seemed the best option. Their claims process is very simple. The app gets everything laid out, asks you the questions and gets the claim submitted pretty quickly. The technicians seem knowledgeable. They know what they are doing. There was a plumbing issue back in January and February. I told the plumber the access point, the clean out, what was going on, and he took care of it.

I’ve been with Choice for 15 years now and their service has always been excellent. They're always fine when I call. The techs sent out have all been great as well. I’m pleased with my experience with Choice.

Completely satisfied with technician and communication. We had a problem with our dryer and when it was discovered that the part to fix it was more than the value of the dryer, we will be replacing it with Choice Warranty’s help.

The worst home warranty company. Will NEVER recommend them to anyone. Terrible customer service and getting things fixed. Wish I would never signed with them. Can't talk to anyone, just in chat and they are all canned responses.

The serviceman showed up at the designated time. He analyzed the problem quickly and replaced the part. The refrigerator was up an running within two hours. There was practically no inconvenience on our part at all.

Temp catchers is a wonderful company! They know what they are doing and I would recommend them to any and would like them to come out any time I need assistance with my hvac again! I have been having issues back and forth for months and this guy actually helped me!

I had a warranty issue with OSP Plumbing and Rooter... and a young lady on your staff this morning resolved it ASAP! I also learned this morning that any work performed by a Choice Home Warranty contractor in my home comes with a 30-day warranty. Good to know for the future.

We had our new home locks rekeyed. The service person was fast, professional and even called to see if another service was covered. He was on time and very personable. Making our claim was also fast and efficient. Very easy.

Did not talk with a person, repair request was all phone/computer generated. I’ve been with CHW for seven years come September. I truly have no complaints, if a repair didn’t go right it was fixed on a timely manner without issues.

Ticket was assigned to technician and the service was performed very next day, at times it takes longer to assign and if they can expedite the ticket assignment it would be very helpful. I highly recommend Choice warranty.

Have quicker way to finding a service person. It shouldn't take 3 days to find a service person or company to complete repairs. This is our second time requesting service and it has taken way too long.

I give it two because of the expediency of the experience with getting a technician out. He came in, he diagnosed, said he had to wait for parts and then he left. I would give a one for the rest of my experience thus far. The next day I receive a letter that they're going to replace my machine. I have a $1,500 washing machine. They gave me $406! How the hell can you purchase a new one for that amount of money that's even anywhere near what I have. To top it off they are going to give it to me in lieu of a Lowe's gift card! So not only am I now out of pocket the $75 visit and almost $800 in addition to their $400 to purchase a new washer that's even anywhere close to mine! But I am now forced to spend $400 at lowe's! Why?? I would love feedback.

Waited hours for a supervisor return call. Not at all satisfied with prior service call as the technician was poor and never adequately fixed the refrigerator problems, yet I have to pay for a new service call!

I appreciate the fact that my AC was repaired, but it took eight days for it to happen. Thankfully it was not extremely hot. I am not happy that a ⁹sealant was used instead of replacing the leaking component.

I tried different warranty companies and Choice Home Warranty seemed like the best one, which made me decide to go with them. When I called to submit a claim, the rep was professional and the turnaround time was good. Choice is a good company.

I submitted a claim once with Choice Home Warranty online, and the rest was over the phone. They've been courteous and prompt in scheduling. The techs come with an understanding of what needs to be done. I just need to show them where the work will be done. When I had my AC replaced, they made a suggestion. They always make a suggestion whether to keep the unit clean from the outside. The other day, I had my garbage disposal. The tech said, "You should do this a couple of times a week.” They have been helpful suggestions.

My fridge stopped cooling & contacted Choice Home Warranty to file a claim. They sent out a very nice man. Wonderful & informative technician. Kept me updated as to arrival time. Arrived on time and he was pleasant & professional. Much appreciated! Thank you Cameron!

I recently used Choice Home Warranty, and I’m genuinely impressed with the service I received. The entire process was smooth from start to finish. Prompt and reliable service.** When I filed my claim for an air conditioner issue, the team acted quickly. Scheduling a technician was straightforward, and I didn’t have to chase anyone for updates. Qualified and courteous technicians.** The air conditioning technician who came to my home was professional, knowledgeable, and respectful of my space. They diagnosed the issue accurately and explained the repair options in plain language. Efficient resolution.** The repair was completed efficiently, and my AC has been running smoothly since. It’s clear the technicians are well-trained and capable.

Filed my claim in JANUARY 2026. A tech did not fix the defrost issue. I included detailed instructions of the problem and How to fix it. He ignored it. Told us to turn down the crisper drawer temp???? Idiot!! Then 4 appointments. NO SHOW - every appointment. Finally you sent a great Tech who said 5 months not fixed, destroyed my Refrigerator and hardwood floors. Now you want to give me Pennies to replace it???

Technicians scheduled appointment in a timely manner. When reported to the job, technicians were professional, knowledgeable and had job completed in a satisfactory and timely manner. I highly recommend Choice Home Warranty for all your repair needs.

Excellent service! Good customer services and technicians. Always on time and guick in response. Service payment is reasonable. Highly recommended and the best home warranty ever. When to call a services maybe recommend a more quick response so a long wait on the phone will be eliminated.

The process of review and replacement was smooth. I was informed I had to wait 30 days prior to receiving a voucher. I wish this part was quicker. As a home owner we have a full house waiting for a full functioning washing machine. Can be challenging but I look forward to owning a brand new washing machine. Thank you Choice Warranty.

Very easy to request service via online. I heard from a contractor within hours, and he was at my house within 24 hours. The only confusing part was payment; whether to pay the contractor, or pay on the website?

I am truly disappointed with this company and what they advertise on TV. The truth is that they have denied every claim but have charged me for each visit and not getting the problem resolved. I had to contract ANY HOUR AND HOME SERVICE to resolve the problem. The plumbing company they send out is the worst. Allstate Plumbing does the bare minimum and reports back to Home Warranty, which always ends up in a denial. I paid 3 years in advance and have now requested that my policy be cancelled and a refund issued.

I'm so glad that I now pay someone to ignore my needs as I sit here on my air machine in this heat with a disabled heat pump. I'd like to know where all that help is that I pay for. Thank you for the opportunity to learn how you help people.

Quick response from both CHOICE then quick response from their designated tech. The time slot they proposed didn’t work and they were quick to adjust it to accommodate me. The work was done quickly and accurately. Very pleased with the service.

Beware of this warranty company. I submitted a claim for my HVAC system and the technician found that my heat exchanger was cracked. The company denied the claim stating that the HVAC system was running fine. The heat exchanger is part of the furnace; it is summertime and my family will not be running this system at this time. The first time the heating system turns on it will let carbon monoxide into the home that will cause harm or death to my family. This company does not care about the customer. DO NOT BUY ANYTHING FROM THEM!!!!

This company doesn’t cover every usage. It’s misleading. And when I called about the this I should have been told from the beginning it wasn't covered. Your appeal process doesn’t work for anything just the same comments. I’m 70 plus years old and there’s no way I know how to abuse a toilet. I’ll probably will be cancel my account.

Although Edward was very late due to getting held up at the appointment before mine, we kept in contact. When he did arrive he was very apologetic and was able fix my electrical issue to my satisfaction. He was very knowledgeable about the issue I had. I would definitely recommend him for any electrical issue.

1st off takes way too long to get approval for any repair that needs to be done. Should not take 2.5 weeks for a replacement or repair of any appliance. 2nd send the correct repair person to do the job. Don't send a Handyman to repair an A/C unit, send a certified AC repairman. If you don't send the correct person the 1st time this causes more time and money for the job to be completed.

Above All Plumbing came to fix my garbage disposal which had stopped working. It was a simple fix, but then they found a couple more things that needed fixed. They were personable, took their boots off to enter the house. I will definitely request them again.

I'll start with this is partly my fault because I took your sales agent at their word that if a appliance was too expensive to fix that it would be replaced but I should have ask or read the fine print what that meant. As for my experience you determined that the microwave was too expensive to fix and offered me a Lowe's gift card saying that I could bye anything I wanted but that was a bunk replacement cost was $549.00 without installation or delivery of which you offered me less than half that amount which I would be lucky to get a countertop microwave at that amount. How was this figure determined?

Choice Home Warranty is a completely fraudulent company and, in my experience, one of the worst home warranty providers I have ever dealt with. Our AC unit failed during extremely hot and humid weather. When their technician came out, he claimed the problem must have existed before our coverage and asked us to provide documentation proving the unit was working beforehand. How is a homeowner supposed to provide that? It has now been almost three weeks without air conditioning, and Choice Home Warranty has taken no responsibility for resolving the issue. Their customer service has been unhelpful, and the entire process has been frustrating and disappointing. I would not recommend this company to anyone.

My claim was denied. The tech only opened the washer door, pushed on the drum and that was it. There was no other inspection of the washer and Choice Warranty has denied the claim. The claim needs to be reviewed.

They are quick to respond to your claim and getting a tech. On the job, they don’t put junk in your repairs, but equal and quality parts. And techs. are timely and on the job. Comes highly Recommended!!!!

My technician was very knowledgeable about the system, and called beforehand to see what was going on with the system. I was very pleased by all this. I felt he also had very good customer service and I truly appreciated that.

Absolutely horrible service! It took Choice over a MONTH to get my microwave fixed. A MONTH! The technician they sent out was absolutely the worst! Grumpy and totally unprofessional. After telling him in DETAIL what my microwave was doing, he had to order the parts, did not have them available, and then he ordered the wrong ones!

A technician was extremely nice and explained exactly what was wrong with the garage door handle the problem and correct everything to make it perfect. I would strongly recommend this company if the other technicians are as good as the one who fix my garage door.

Waited a week for an appointment to fix our Microwave Oven. Called before arriving to ask if it was for Microwave service. Duh Yea, that was the request maid. O they sent to me as microwave oven combo and I only work on ovens. Now we have to wait another week for an appointment. That doesn’t guarantee they can fix, and lord only knows how long if it needs replaced. Choice service can take too long repair/replace.

I submitted a claim with Choice for a microwave repair, and it took three visits to finally get it fixed. And I thought that was a little much. Seemed like there was a lot of resistance to just replacing the microwave. The microwave was at least 11 years old, and it needed a motherboard, eventually.

So far, I'm satisfied with the service from Choice. I would recommend them.

I have had to start 2 new claims this week, Neither of which was on my agenda. The first for my hot water heater, claim placed on 5/27, technician arrived on 5/28, claim was approved on 5/29 for replacement. Second claim is for a leak under the kitchen sink, claim placed on 5/29, and appointment made for 5/30. Can't say anything negative, called customer service to request the same plumbing company, and after a brief hold, the requested plumber was given the claim. Have never had a problem with Choice Home Warrantee, will suggest to anyone who needs a good company.

The technician did his job as far as trying to ascertain the issue. At just under an hour he determined that dishwasher could not be "fixed". His solution was that dishwasher would have to be replaced. He would submit his report and that I would be contacted by Choice Home Warranty. Awaiting response. Since Choice Home Warranty had requested the $75.00 prior to scheduling, I was surprised when the tech. also required an additional $75.00. Is a refund coming?

My dryer went on the blink yesterday. Our technician from MGR came out the next day at 11 and resolved the issue. He was very professional and knowledgeable. Two thumbs up on my first experience from Choice Home warranty.

Amiran is very good. He explained nicely. We got in the mail about Choice. I called Choice. Amiran answered the phone. I explained to him what we are looking for. He explained. We accepted.. I gave my Visa card number.

Horrific Customer service. I have put in 2 claims for my dryer and each one has taken over a month to fix, with multiple trips each time. When you call customer service about this, they are short, rude and don't do anything to solve the issue.

On May 28, 2026, I called San Antonio Plumbing to confirm the appointment. I asked approximately what time the technician would arrive. The receptionist stated, “We couldn’t get hold of you. We rescheduled the appointment for tomorrow.” I replied that when they send a message stating that a technician will arrive at a certain time, that time has already been reserved, and I simply wait for the technician to arrive. The receptionist then responded that the technician’s scheduled arrival time is only a “PROTOCOL.” She then proceeded to ask who would be paying for the order. At that point, I ended the call.

I was strolling on my phone and I saw this advertisement choice VA warranty, I didn't believe it, but when I made the call and spoke with a person, he explained everything thoroughly and I was impressed and I became a member immediately. Vietnam veteran.

Appointment with technician was made and communicated to me quickly. Our AC is working now after being turned off for several hours, it has been running for two days OK. I am cancelling the service call. I need more experience with Choice before I would be able to make recommendations.

My experience with Choice was very satisfactory. The agent was pleasant, answered all my questions, and the application process was quick and painless. The monthly fee is easily affordable and the coverage is more than I expected.

As I woke up this morning and I got a phone call from your company. I realize my husband in memory care and I didn’t have a warranty on anything. It was like a gift from God and the young man that assist me he was amazing. It was like the best experience to anybody could wake up to knowing that you could feel safe and secure with a good company. It was amazing experience.

When one of your sales persons promises to have a direct line to him “Troy” and he does not after contracting 4 yrs paid up front, I have a good mind to cancel with you and get my money back! Fire that person! I have lost confidence in him and Choice! Regards, Harold A Taberner Disable Veteran

Mr. **, the Technician at GK Mechanical, LLC was on time, very courteous, and professionally knowledgeable. He completed the job very efficiently. I was impressed with his professionalism. I would sure recommend him to my friends.

Had a bad experience with filing a claim, tried cancelling policy, waited on hold for 20 mins, called back, hit #1 for new service and asked if better, faster access to get to answers. Was told by Amir to just call back and hold, a very disrespectful way to take care of customers instead of explaining the process.

My plumbing issue was resolved fast, the experienced technician cleared the clogged line and then proceeded to run a camera to verify that the clog was cleared. I will recommend CHOICE warranty for your home warranty.

They were amazing and very knowledgeable. Great experience. They came earlier than expected and stayed late till the job was done and completed. Explained all they did and will highly recommend his company. Will be using them in the future and will share with friends and family. He knew exactly what was wrong and completed the process. Air is working like a charm for sure. They went over all issues with myself and my husband. When my husband is impressed, then it is all good. Great Company to have worked with.

Once I submitted my order for service, had a service company response the next day and they came to service my fridge on the second day after my submission, I was pleased. Unfortunately, once they diagnosed the problem, they had to order parts for the repair; hopefully, that won't take too long. Barefoot Electrical were the ones that came, very pleasant and helpful.

I am very happy with the work and results of my repair on my refrigerator. The service man was polite, friendly and professional. He repaired my refrigerator and even carried a heavy box from Chewy to my garage.

James from Electrolux did our repairs. He was extremely knowledgeable and professional. He was meticulous with his work and with the care of our home. I would highly recommend him!!! He was on time and communicated before his arrival.

So far so good! We just got our old washer replaced, and our other service calls were handled quickly by quality technicians. It's been about 6 months since we started, and so far we've been happy and will renew for next year.

The technician was terrific, but the language problem caused confusion about the cause of my dishwasher issue, leading to a decline of my coverage for this visit. I believe that the motor was dying because it is small and at the end of its life. The cleaning of the filter issues were not the big problem.

I have been with Choice for a long time and 2 things I would say: 1. They really don't live up to what they say they stand for, which is "if we can't fix it, we will replace it for free. (NOT TRUE) #2 They ALWAYS DEMAND you PAY for PART of the EXPENSE. This is NOT how they ADVERTISE. I really don't know why I'm wasting my time with this. They will never change.

The technician was great and very thorough about what was wrong with the unit. As for Choice home warranty they don't want to pay out like they say. I'm a Veteran of the United States Navy and Choice home warranty is a fraud if you ask me. The technician clearly told them that the unit had stop working because of a compressor that had went out about two days before the claim was made and a new one will be needed. They denied the claim and said it has to be working before the claim was put in. It was working before the claim was put in.

On time, professional, explained, recommended future work, cleared the clogged pipe. Put a camera inside the pipe and found some problems for future. There were some roots in the pipe. The main line that connects to the city line may need repair in future.

You are a little premature in asking for a review because, so far, my experience has not been positive. I called for help two days ago and won't have a service technician for my refrigerator until June 6. I have received some very confusing emails from you about the $75.00 that I had to pay while I was on the phone with your AI. And I would really like to talk with a person. I sincerely hope this does turn into a positive experience, and I will be happy to edit my review at that time.

Very happy with the work that was done. I would recommend this plumber. Very good work. Very pleased..... Ok.

This was the 2nd time that CHW sent Jason from Winston Garage Door for the service call. Both time, he was extremely knowledgeable with very good diagnostic approach. The service was on time and done in short period of time, clean job with high level of professionality. Highly recommend Jason and the company that he works for.

The monthly/yearly price some great for your pocket. The companies for services not so great. For example, the technician didn’t tell the truth regarding my appliance. My word didn’t mean anything with Choice. The technician is GOD!!! What they say is LAW! Also, they didn’t give me all the details of my policy on what’s covered and not covered. I got that when my claim was denied. Also, Choice don’t give other options for a claim. No help for the customer. Choice talks a good game to get you to sign up. Choice is all talk and no action for their customers.

It was very informative conversation. I appreciate the quick service and the knowledgeable representative. The middle initial for Anthony ** should be Anthony ** not **. Please adjust your records. I believe this will be a valuable asset to me and my family. Thank you very much.

We moved out of our house and got Choice Home Warranty with the intention of using it for renters. Sure enough, when the renters moved in, they identified an outlet that was not working, which I was not aware of. We called in a ticket, and within 24 hours, they had scheduled a visit and came out and fixed it. The scheduling process was super easy and seamless. I was expecting to get an email with some dates that were available for my service request. But instead, it said their technician would be out the next day between 8:00 and 11:00, which worked out for us because the tenant was home. Everything went very well. So far, so good. I just wonder if I could get some options as to when to schedule it in the future, in case my tenant's not available.

Submitting a claim was super easy. I always go through online to submit it. Choice usually has somebody contact me within a day or so. So, it's pretty quick. I've always had a good experience with the technicians that they sent out.

When we called about our garbage disposal you paid, but the plumber had to force you to give us a disposal of equivalent value to what we had. You wanted a lessor, cheaper disposal!! When we called about the leaking pipes in our crawl space from the bathroom you wanted to pay $189 of a nearly $500 bill!!! You said everything after the service fee is covered and paid...I don't call that paid!!!! We had a plumber fix the leak for the $189 you wanted to pay, so I will be speaking to you about reimbursement for that!!! We will see how you do with the ice maker if we keep your so called everything covered warranty!!!

Big headache. Our water heater went out. Not a problem since we have CHOICE Home Warranty, right? Tech came and discovered we need a new water heater. No problem. Then tech calls and says CHOICE won't approve fix until we agree to pay $500 to plumber out of our pocket for uncovered charges to replace the water heater. Water heater cost $675. Plumber (selected by CHOICE) had expenses of $577 for diagnostic and installation services. Nice disposal as they leave unit on curb. So, CHOICE had us pay $500 of the plumber's $577 charge. You do the math. CHOICE decided to it stick us for submitting a claim, thinking the $500 they save is more important than a dissatisfied customer.

I sent in a claim May 25th (Memorial Day) and received confirmation of an appt day and time within an hour. The plumbing company called me to make an appointment; the date and time wasn't what CHW gave me. The plumber arrived within 2 hours of the 4 hr appt window, he was very friendly, helpful and efficient. He knew right away what the problem was and fixed it in no time! CHW is easy to deal with and very quick response time.

I made an appt online for Wednesday 8-12. Called Choice on Tuesday they said my appt was all set. I waited all morning on Wednesday no one showed up. I called the contractor and I was told I wasn't on the schedule because I didn't provide a picture of the model/serial number. I was never told I needed to provide a picture. I sent the picture over. Didn't hear from the contractor so I called them. Their response was "Oh we scheduled you for next Thursday". First time using Choice. I'm not impressed.

I have worked with a number of home protection companies, and, by far, from what I am experiencing, Choice Home Warranty has been the best! They not only cover my home, but also my pool, septic, spa, and more.

My technician was very good at what he did for us. Choice Home Warranty is a good company but to pay $100.00 for the tech to show up I feel I paid for the boost to my air conditioner. I could have had it done cheaper by an independent HVAC company. As I did look into it.

Submitted a claim requesting my kitchen faucet be replaced as it is loose, repair a shower head that broke to either repair or replaced. I told them up front the issues. Choice Home warranty claims scheduled the appointment with a plumber. Plumber tells them exactly what I previously reported but instead they denied the claim.

Had a problem with my pool pump. Filed a claim, had a response that day, Contractor contacted me the next day, problem diagnosed within a couple days, approved the same day, fixed by the end of the week. Could not be happier.

I called in my claim. I couldn't find it on the app until it was denied and closed. The "local" service company is about 65 miles away. It has been 8 days and I still don't have an estimate for the work. The a/c needs replaced. I don't have a cost or a timeframe to get it replaced. The upside is I am more educated about the maintenance and the company that was being paid and not providing the necessary work. I'm at a complete loss on who to trust.

This was my first time having to make a claim. I have everything included in my policy so I had to have my washer fixed. I can honestly say that it was a great and easy experience putting in the claim on the automated system. I paid my service fee on the automated system. The repairman came, made the conclusion of the problem, ordered the parts and everything was great. The only problem is that I have to wait for the parts to come in so I will have to do without my washing machine for 2 weeks but that's how it goes sometimes. Great first experience Choice Home Warranty!

I've been using Choice home warranty for my home service repairs for a couple of years. The technicians they send are always on time. Communicates well and does a great job with the repairs. Shawn D. with VIA services was an excellent technician and fixed my refrigerator that was leaking water as well as my icemaker. He took time to explain the issues and the remedy for the repair.

Took one week to get a tech to our home for a/c not cooling. Got one email saying couldn't locate a tech. Tech did arrive on time when finally promised and did a great job Seems this company has problems getting problems solved as same delay for last call hat took close to 2 weeks and never found tech. Had to locate tech ourselves.

The technician was honest, punctual, polite, and thorough. He even took the time to explain the problem. Then he explained how he fixed it. My air conditioner cooled off my second floor in short order. I would definitely recommend his company to others.

Our 1st experience with our choice home warranty was a great one. They promptly set up the appointment. Our technician called and showed up early to our surprise. He quickly diagnosed the problem and took care of it. He was very friendly and easy to deal with. Would definitely recommend both to anyone looking for a home warranty.

I was promised I wouldn’t be bugged by phone or email. As soon as I accepted your deal from Matthew I have gotten seven emails, fricking stop it already. Matthew who promised this would only be my first receipt.

I went with Choice Home Warranty because I had an unusual experience with Sears Home Warranty. When I my first claim with Choice Home Warranty I received an email that Sears Home Warranty was going to do the work. So I was a bit concerned about this situation. When the technician arrived to fix my central air conditioning system He performed all the necessary work and I was pleased with the results. Although my wife was not pleased that he left the gate open when he left.

Whenever I have a service request, I call in to Choice and they send someone out. I've been with them for three years now and the techs I've had have been very good. I have not had any issues afterwards at all. I also haven't had any issues with the coverage.

I did some research to find out what the better companies were and Choice Home Warranty had more good reviews, and I decided on them. The coverage isn't as great as I thought it was, though. I don't know if it was misrepresented or I just misunderstood. But when I had a claim for my water heater, it went smoothly. I called and let them know what the problem was, and they got somebody out there the next day. The guy told me a lot about the water heater and explained to me what went wrong and how he fixed it. It was a relatively painless experience and I'm happy with Choice so far.

Choice is great. All the technicians they dispatched are top professionals. I had a refrigerator that was not repairable, due to age and parts availability, so they offered me a generous amount to purchase a new one.

Miles our contact was excellent. He went over the policy coverages and gave us recommendations to suit our needs. He went over the policy recommendations and dollar value for the policies. Making our decision easier to make.

I was very disappointed this morning when I was set up with a plumbing person a week away. The leak that is happening is in the wall and needed to be taken care of ASAP. I have arranged for a plumber who is not on your list, to come first thing tomorrow morning.

At this time, I’m not happy with the service. I placed a claim on Monday morning May May 25, 2026, claim # **. I have not heard or received an email from any technician. How soon will I have information on my claim?

The technician was professional and took the time to plainly explain what he would be doing to evaluate the air conditioning unit. Once he was complete, he explained what he had found and was reporting for action. Once approved, he completed the work and told me what to expect so I was knowledgeable about how the unit should perform. So far, so good.

Although I just purchased this policy ~ I had a very knowledgeable and helpful representative in my decision making…Anthony ** was my representative and was very professional. I hope I don’t have to use it but it’s very nice to know it’s available if needed. I purchased the 36 Month Warranty and got 6 months free totaling 42 Months. Thank You Anthony and Choice Home Warranty!

She’s very kind and polite and listen patiently. She listens professionally. Answered my question. She took my question one by one and solve it. I am really happy with her job. Sir I am sorry that how much I can write to you.

I am pleased with the results on claim # **. I am curious why I can't get the amount paid to the company that did the repair. So far, claim# **. The parts that you authorized are on order and I expect My furnace to be repaired shortly. The only comment I from the repair shop was that it sometimes is difficult to get payment from you sometimes. Also, your process is somewhat confusing on who is responsible for what. Thank you.

The guy who came out did excellent work and an awesome job. I don't know what Choice Home Warranty paid him but I had to put out $400 plus the $100 service fee. Too bad I had to put out so much since it seems your company hardly paid him anything at all.

The last contractor assigned to us was kind and professional but that was a long time coming. In the past, we have experienced too many CHW assigned contractors that lacked communication skills and were no-shows to claims we had to both our properties in Benicia and Fairfield, CA. We have wasted too many time away from work to meet with no-show contractors. We also paid too many $65 service fee to contractors that spends less than one minute at our house to tell us they cannot assist us.

Juju from Cooper Garage Doors LLC was professional, courteous, and joy to deal with. He fixed my garage issue quickly, explained the original issue, did preventive maintenance on it to make sure all is working. Great technician with a great attitude. Juju you are the best.

The technician was professional and courteous. He had to replace frozen rollers in the dryer and even vacuumed the lint from the dryer while he had it apart. Communication could have been a bit better. I didn't have a time frame except 3-8pm. Their office hours are different - 6-9am and 4-10pm. I called to get an ETA at 5:37 and received a call 45 minutes later. He showed up 20 after the call, fixed the dryer, and that is most important to me.

Service technician was very polite and friendly. He was also very thorough with any questions or concerns and explained the process in detail. Very prompt and fast responding, service parts were readily available. Very impressed with the service.

I researched a home warranty company and decided that this company fits our needs and finances more than the other warranty companies. I would recommend others to compare this company with the other warranty companies before you decide.

The guy knew what he was doing and that tells the whole story. Thank you, sir for your expertise and your kindness and by the way, he spoke the same language, which is VERY important to an elderly couple like me and my wife.

We were extremely pleased with Tennyson's Heating and Cooling! They were very professional and efficient. They were honest in the quote of their work, and we will absolutely be using them in the future as needed.

I've been with Choice Home Warranty for two years. They're dependable. But I want my money back. They owe me $75. My washer stopped making the sound. I filed a claim over the phone and it was good. However, I canceled that service. Choice said they will send my $75 back but they didn't. Also, the first tech was young. I don't like young people doing things. They don't care. I like older people.

Pleased that the online claim process is simple. The company came out 2 days later to look at my appliance. Although they could not fix it at that time, parts were ordered and delivered for them to return.

Had some problems in the past ref double payments - I think we work through that issue when questioned contractor about payment when I paid in advance - unless there’s an additional charge I’m unaware of.

Claim and repairs process completed in a quick and satisfactorily manner by Choice and Oasis Plumbing & Drain Service Inc. Technician from Oasis Plumbing very pleasant. I would recommend Choice and Oasis Plumbing services to neighbors and family.

I was with American Home Shield, but they got too expensive in terms of every time you call them out, which I hardly ever use. I mainly got Choice Home Warranty because of my air conditioner, which I run year-round. At some point in time, it tends to need repair. It’s also very hot. So, most of the time, that unit runs seven months out of the year. I know that there are times when it needs to have maintenance on it.

I am disappointed at the lack of service and communication I have received. There has been no proof of appliance misuse, but that is the claim for rejecting my request. No one has contacted me in the windows of time that I was told I would be contacted. This is my second dissatisfied service request. The first one was when the water heater failed. The claim processor lied and claim new piping would be added, so an additional $600 I would be charged. I watched as the heater was installed, and there was no new piping added. When I asked the service person about this, they stated that Choice never pays 100% of anything. It is common practice to avoid cost or difficult tasks.

Making the claim was pretty fast. I would prefer to speak with a live representative. Other than that it was a pretty simple process to make a claim. Still would’ve like to speak to a customer service representative, just saying.