Choice Home Warranty Reviews

I filed a claim on July 27 because my refrigerator stopped cooling and freezing. Since a refrigerator is an essential household appliance, I expected my home warranty company to treat this as a high-priority claim. I was initially told that a technician would come on July 28 between 8:00 AM and 12:00 PM. I waited at home, but no one showed up, and I received no meaningful communication explaining why.

Jorge is a great technician. He explained everything as he was working our air conditioning. Both my husband and I was very comfortable with him. Thank you Jorge and may God bless you in everything you do.

Choice was proficient and professional in providing services required! Would recommend this service provider to others. The service provided was easy to establish and follow through with the claim.

I joined Choice Home Warranty today. Ted was extremely helpful. He applied a few discounts that always helps. Hopefully this makes home issues in the future easier to handle. Process what a few minute phone call to go over detailed. I was sent confirmation emails as well.

Found Choice Home Warranty by looking for best home warranty companies in Texas. CHW was the top rated company on several web sites. CHW representative Robert provided additional details about the way that CHW operates including responding to requests for service, how contactors are selected to service my problems, options for payment and duration of service.

While they provide prompt and friendly service, the service call “deductibles” add up quickly. Their appliance replacement costs are low and completely unrealistic. I was told it is based on the cost for THEM to purchase the product not the consumer. In addition, it takes too long (30 days or more) to receive payment/reimbursement for replaced appliances and you must ask for a check in lieu of a Lowe’s gift card if that is what you need. READ THE POLICY CAREFULLY.

I had a very pleasant experience signing up for this protection. The agent was very professional and easy to talk to. The process was quick and easy. I also received an email with my policy promptly. I look forward to having this protection. The price was very reasonable and covers everything I need protected.

Our A/C stopped working on Sunday afternoon. The temperature in the house reached 90 degrees. We were desperate. We put in a claim to Clear Choice and a technician responded and came to our home at 9:00 pm. He diagnosed the problem and repaired the unit Monday afternoon as he had to wait to get approval from Clear Choice.

Not really sure yet. Just filed. That was easy. Just waiting on someone to fix w/h to be fixed. Hopefully it won't take long for a tech is on site. Not sure how much more is needed. Not sure how much more is needed. This part seems needless.

Jason returned my initial phone call promptly and called me to give me the 30 minute window to arrive. Took care of the problem quickly. He also spoke to my husband to explain the problem and how to keep it from coming back.

The technician that repaired the AC was great. The only reason I didn't give more stars is because I had to wait 3 days for the technician to come to fix the AC, Choice should have found another company to fix it if that one was not available. We had to stay 3 days in a hotel due to 101 degree temperature.

The technicians were came out were very friendly and professional They got my hot water heater fixed very quickly. Kudos to their company for excellent customer service! I will recommend this company to homeowners, and friends.

Choice Home Warranty is number 2 for repairs and coverage. They send dependable and reliable technicians in a timely manner. Have been with them at least 20 years and never had problems with coverage.

Absolute trash company... Been nearly 2 weeks of Choice Home Warranty giving us a service appointment & not showing up, then issuing a new appointment for the following day & not showing up again, and again and again and again... Also, if you're lucky enough to get them to answer your call you'll soon realize NOT answering gets you the same result. Should change their name to Wrong Choice Home Warranty.

Always prompt service. Love that I always know what the bill will be. I will never be without Choice Home Warranty. Been a customer for8 yrs!!! I have always been satisfied with the service and they have been very generous when appliances had to be replaced.

Cannot cancel my subscription. Called several times. Once a rep called me back, Ann, she said she would have to transfer me to the 'resolution center,' I tried to cancel online but they cleverly have no online resolution links on their website. I've had to block my credit card number so they will not charge my account. Reps I talked to, Ann, said she couldn't cancel my subscription and would transfer my call and then hung up on me. I've just talked to my 5th rep from Choice, Katherine, and she said hang on I'll transfer you to the resolution department. I'm now on hold again. Choice is the worse customer service corporation in the world. It's obvious they want to keep your contract open as long as possible for another payment ding. 10 minutes waiting for my call to be transferred to the resolution center and listening to the worse hold music and repeated request to have them call me back when a rep is available. Been there done that a lot!!!!

Mr. ** was very knowledgeable, professional, engaging, and consumer-friendly. All of my questions were answered with clarity and expediently. This employee has excellent marketing skills and represented your agency exceptionally well; he seems to be an ideal employee.

I have not heard from anyone or AI except an email saying they are working on it. I totally dislike making a claim to AI & not a real person. I have another warranty company on another home. I am considering canceling this contract. Much better service with other company & “real“ people to communicate with. Not happy!

I have had several technicians at my house through Choice warranty, but now the system is leaking and you are telling me it is from a prior repair so it is not covered. I have had this happen to me several times. I am appealing the decision and if that fails i will be canceling and then hitting the internet and my blogger friends, your sites where your reviews are listed and many more to let everyone know of my experience.

I have looked at the policy and it seems not worth it. All the Home Appliances you have insured, they only pay for cleaning or small parts, but not a new one if they can't be fixed, and one time in each agreement or policy, some up to $250 to $500, and one time only.

I called and spoke with Noah K. and he was very professional and responsive to my needs because I was a returning customer. I requested if it was possible to subscribe for a three-year plan rather than a one-year plan and succeeded to do so, with better a price! Best Customer Service and easy to work with. I am very satisfied with CHW. Great job Noah!

He was very thorough and helpful. He explained all the possible problems that had the dryer not drying properly. He was very personable and great to work with. He arrived on time and went straight to work checking each problem area.

Have always resolved my problems with my home. When my AC went out they were there. When my stove went out they were there and when my refrigerator stopped working they found a solution and kept everything running well, feel like I am truly covered with Choice Home Warranty. Thank you.

Just didn't like being passed around from representative to representative to file a claim and the whole claim process between the 3 representatives. I was given 3 different cost for my deductible and my monthly policy payment. The representatives were quick to transfer me to someone else without listening to see if I had questions or concerns with the information or updates provided.

I am not liking this process. What if I were to have an emergency, say AC having gone out. I have started the process on plumbing issue going on about a month now. I cant speak with a live person. All I get are prompts that do NOT pertain to what my concerns are in any way shape or from. Even the people that have come out know this is a huge problem with the process taken by them. I think it is a huge loss or time and money for the companies Choice Home Warranty have in their pool of contractors. Seriously, why send someone out to a residence to take photos, write it up. Have the home owner sign for it as well as paying the contractor to only be told, not sure how long it will take to get the work approved prior to coming back.... is ridiculous in every sense of the actions.

One day back in June 2026 I received letter from a home warranty company, that told me that Choice Home Warranty company was in litigation because of them not doing what was expected of it. I have been with Choice for almost a year. My sister recommended Choice to me, that they were the best in their book. So, I signed in with them. Even though I knew I would not get a replacement of my stove, because it had already caught fire prior to my calling. So, I went on to signed in for the warranty. Word of mouth is the best recommendation for the company that others founded to be alright, positively good. Well, I sign with the other company to compare, they sent info, all my info was exposed, and opened. One month getting funds taken by one company, and another month funds being taken by another one of their subsidiary.

Our hot water heater sprung a leak. We put in an online claim, from the initial point of putting in the claim to replacement was less than 48 Hours. The hot water heater was functioning with the leak, I am sure they would have replaced it within 24 hours, but this was not an emergency.

Justin from Champion Appliance was wonderful. He diagnosed the issue with my washing machine and ordered the parts. He installed the parts and my machine is working like it is brand new. Excellent communication and I highly recommend Justin.

I have always had great professional and knowledgeable technicians dispatched in a timely manner. It has been a valuable cost saving investment especially as our home aged. Glad to have Choice Home Warranty in my pocket since I am a disabled senior citizen.

The plumbing services I recently received was excellent. I was very impressed with the quality of their work. The team was professional, courteous, and arrived within the stated window. They quickly identified the issue and fixed it efficiently without wasting any time. Their expertise and attention to detail gave me confidence that the problem was resolved correctly the first time. The entire process was smooth, and they made sure everything was working properly before leaving. I truly appreciated their prompt response, excellent customer service, and fair approach. I would highly recommend this plumbing company to anyone looking for reliable, fast, and professional plumbing services.

It took 5 days to get a tech out here to fix it. We had to spend 4 days in motels. It was 110 degrees here in Yuma Az, and over 100 degrees in the house. Motel cost was $301.50, food was $251.05. And yes food would cost less than half of the 251.00 but we could not make it a home. I have had other claims that went smoothly. This one did not. When I called to get a update from customer service they said I would get a email when they got someone to the job. I found the lack of support the two times I called to be very off putting.

Everything went smoothly. Created a request for a AC breakdown during Texas summer. Scheduled an appointment after 2 days. People came in fixed it and it started running. I hope Choice maintains the same service in claims when system needs replacement.

I took a chance by leaving another home warranty company and coming to Choice. At this time I think I made a bad decision. I have several homes housing my family. I purchased, paid in full 3-year contracts for three of my homes. Right now two of my homes are hot because of malfunctioning air conditioners. One has been out for over a month and the second one has been out over two weeks. The temperature has been over 95 degrees on almost all of these days. The one that has been out for over a month had a second appointment scheduled between 12 noon and 2:00.

Service guy this time was fine but the last claim you sent out an unqualified person after 5 months that had no clue what he was doing and made the issue as a clog that caused the problem. I had the dishwasher fix and the pump was bad and there was no clog. Screwed me again.

I always enjoy working with Choice Home Warranty. Their fees are reasonable. They always get somebody out to the house quickly especially when it’s 114° outside and your AC isn’t working. The technician that they sent knew exactly what it was. Fixed it in about three minutes and was on his way in his air-conditioned truck. We were happy because we had a second air conditioner and could sit in that part of the house until the primary part of the house AC was repaired. We were cooled down and sitting in our recliner, watching TV within four hours.

He was very nice and fixed every problem, also I need a new ceiling fan for the backyard and light. He said he would put an order in to hopefully get a new ceiling fan. He was very patient explaining and answering every question I had.. He was very detailed.

In the heat it a long time wait, one week. The Omar did a great job, adjusting the spring and a little spray on the rollers at $185 plus a 85 dollar service call, was a high for a 10 min job plus what home warranty paid him to repair ship in door opener.

The service was completed timely and correctly. The technician was professional and courteous. He identified the problem was a burnt-out fuse. The microwave was repaired and restored to operational condition.

Dean did a great job. He forgot to bring a wet vac so we used my carpet cleaner but other than that hiccup it went well. No receipt since Warranty. Cash paid for service call. No more to tell, washer fixed, service good.

Very pleasant and informed us as he was working. We knew every step he did. When it was determined an electrician would be needed, he did not hesitate to let us know. Cleaned his work area and left. Comfortable about his work

My first experience with Choice Home Warranty was very good, positive. They responded to my recorded message within one hour. They made arrangements for service within 24 hours. Although they were very unable to repair our clothes dryer, they made a generous offer and we settled the claim.

The people that assign service requests really need to pay attention to the request. I put in capital letters and the first line of the request TWO ELDERLY PEOPLE ARE IN THE RESIDENCE!!!! It was a request for air conditioning repair. The first response was an assignment for service ON JUL 31!!!! I requested a cancellation of that and an emergency response. The next assignment was for JUL 29!! Rinse and repeat 5 times. I had reached out to the vendor that was here through them last Dec. He was finally able to grab the assignment and had my A/C fixed the next morning. Choice did their best to help but somehow missed the urgency.

Roy is an Exceptional technician. He was very patient with me with my many questions, in fact he was very willing to explain DIY maintenance techniques. I can tell he was very experienced & knowledgeable and most of all, very thorough. I am requesting Choice send Roy from Shepherds Mechanical for all of my future HVAC needs.

I had several questions what the policy covered so I contacted them by phone and the agent was able to answer all my questions in a respectful manner and did not apply pressure to buy. I ultimately did purchase the coverage.

The company you sent out this time was professional, competent and courteous. Andrew found the problem immediately and we were on the way to resolution. Wish this group could work all our issues. Thank you.

We had a problem with the garbage disposal. We had a very good experience with Choice Home Warranty and the contractor the selected (Air Pro Master). The problem was analyzed very quickly and the repair, blocked pipe, cleared and everything back to normal in less than 30-minutes.

The gentleman that I spoke with and I can't remember his name was very gracious, very kind and very caring and he got me a good deal. I would recommend which I already have Choice Home Warranty to other members of my family. So check to see who the gentleman was that helped me and let him know how much I appreciated his help. Thank you.

Jason from Oasis Pools was excellent. Response time was unbelievable. He showed up within 3 hours of the time that I placed the order with CHW and had the job completed in one hour. He was very knowledgeable about pool equipment.

We had a problem with our microwave oven. Choice Home Warranty (CHW) sent a technician. He came in and was fiddling with the microwave. He took the door off; went in our garage and fiddled with the electric panel. While he was in the garage, my husband noticed that the microwave wasn’t plugged in so he plugged it in. When the tech came back in, he said, "Oh, it’s working." My husband said, "You didn’t have it plugged in." The tech took the door off, took pictures and told us he would have to order a new door. CHW denied the claim and said we damaged the microwave. They used the pictures that the tech took after he dismantled the door as evidence that we damaged the microwave. We were incensed! We purchased a new microwave and bought a warranty with it.

I have been waiting for a week for response to file and get any kind of feedback as to when they will assign a repair tech. I cannot not use my appliance so I am without because they say it takes time help.

Calling just before 5 pm on a Friday left us skeptical about whether we could get anything done over the weekend. That the technician was in and out again before 10 am on Saturday was such a gift! Very grateful that CHW came through with finding someone for us. The ONLY thing that could have been better was if he had come with parts, but that was not likely considering that he really needed to see before ordering parts AND that it was less than 24 hrs from report of problem to house visit.

Choice Home Warranty was fabulous in dealing with my air-conditioning issue. Spooner Heating and Air was fabulous. The technician Dalton, arrived 15 minutes early, which never happens. Being in the South, either the technician doesn’t show up, they don’t you back. or are always late. I highly recommend both companies.

My AC went out and I had to wait 8 days before someone came out. Couldn’t even speak to a live human being to express that I had sick people who were without air and they were at risk of no longer being here!!!! I will certainly be cancelling as soon as I find another company. That’s pathetic!!!!

This claim was very good. I had a claim last year that was a strict no! I’m still stuck with a gas stove top. That is unsafe. There was no way to appeal the claim. For this reason I will not use Choice again after this paid up contract is complete. It’s hard to believe there is not a way to further discuss my concerns.

Very good service. Was very professional and very nice. Took their time with the repair. Made some long term recommendations which we will definitely implement. Would recommend again to family and friends.

The guy was thorough, friendly, wanted to do what was necessary to find the problem so he could get what is necessary to fix our dryer. Parts only taking a week and a half or so to arrive and my dryer should be fixed this coming Friday. Also was willing to push my service to the end of his day to make it more convenient for me to miss less time from work.

The technician who came to my house was excellent. He diagnosed the problem and turned in his report. It's been 3 weeks and still my item is still not fixed. I would not recommend Choice to anyone. I've been given the runaround every time I've called them. I wanted to file a complaint and they wouldn't transfer me to anyone. The whole process was terrible.

Tech was awesome. Very informative about the issue. Found the issue, cleaned up the mess, took the mess to the trash. Contacted choice right away. Kept explained everything. Took the time to explain everything. Kept in contact trying to get the solutions.

It took absolutely no time to schedule a technician and send him to our house. He was extremely knowledgeable and quick. He replaced our thermostat and answered all our questions. We will definitely call him back if we have any other problems with our air conditioning system.

I got a quick response from Choice Home Warranty for the repair of an appliance. They scheduled a qualified and reputable repair technician, who was able to get here between the 9 hour window they expected. There were at least two rescheduling issues, and it did get confusing. But it all came together.

My bathroom exhaust fans were making loud metal noises. The Company that Choice assigned sent a representative to inspect the fans and he concluded that the metal noise would lead to failure. The fans are 18 years old and normally last 10-15 years. Choice Home Warranty denied the claim stating that since the fans are still operating and have not failed.

My second floor ac unit went out during one of the hottest weeks of the year here in Las Vegas and Choice Home Warranty. Had Aaron, the Technician from Chill Dude’s Comfort Solutions here the next day to get us back up and running!! I can’t say enough good things about Aaron at Chill Dude’s Comfort Solutions and Choice Home Warranty!!

Reference Policy # ** & claim # **. We are being given a replacement value gift card to Lowe's to purchase a new microwave. First, the amount being sent to us only covers a portion of the cost of replacement. Secondly, we have to wait up to 30 days to receive the gift card. Do you all care at all about your customers?! It really acceptable in your eyes that we have to wait up to 30 days to receive the gift card so that we can purchase a new microwave? That's 30 days without an appliance that we use every day! If you think that is acceptable, then you guys SUCK! I bet you will be fast to contact us about renewal when our home warranty expires, won't you? When that time comes, I will base my decision solely on how quickly you did or did not send us the gift card to replace our microwave. DO BETTER!!!!

My tankless water heater quit. I called Choice Home Warranty to fix it. The 1st plumber D&J Plumbing LLC no showed on all appointments, I made 4. The 2nd plumber, Confluent Solutions requested the $100 dollar service fee, then told me they cancelled him 5 minutes later. The 3rd one, Finntastic Plumbing came and then after looking at it, didn’t know a thing about it, said they cancelled his service call and he left. The 4th one, Texas Titan Plumbing came and knew the system. He offered to fix if with a new copper heating element and it would cost $256.11 but it would take a month to come in. It’s already been a month waiting for the right plumber and now it would be another month to wait for the part. CHW said they would authorize a new comparable tankless water heater.

SCAMMERS!!! If not the WORST SERVICE!!! Ever... Waited for 5 days for this someone to show up. This guy (Jose) shows up in my backyard, looked at my compressor. Then begins calling me on the phone without ringing the doorbell instead (Phone shows Potential Scam). If you don't answer, they just collect the Service Fee from Choice Home Warranty and leave you hanging with the problem. And will not take your call when you try calling them.

The nice gentleman helping me today was so wonderful. He explained things so well and answered all my questions. I have been thinking about this for quite some time but thought I would need to come up with a detailed list (make, model, date, etc.). So glad I made the call today as that is not true. Although everything is working fine right now (I just had my AC and furnace checked yesterday) things are aging; including me! Thanks for the Sr. discount.

I have tried for over 1 month to get a response for a claim I had filed previously, I had to submit a new claim which was handled very quickly. However it took over a week for the technician to tell me that Choice Home Warranty would rather replace my washer instead of repairing it. I understood this, however, I was only offered approximately 300.00 less than it would take to replace my washer. I will now have to wait another 15 to 30 days to receive a check for the amount they offered. I not only have paid monthly, but now I must pay extra to replace my washer. Living on a fixed income presents a definite hardship. I would not recommend this service to anyone that is elderly and on a fixed income. You are at their mercy.

Easy to request a service call. Provider was very responsive to set up service call. The technician, Erik, from SE Appliance quickly diagnosed the problem. The claim has been approved, and we are awaiting parts and the final service call.

It took 5 days from my claim submission until the technician could come to fix the problem. This delay is the only reason why I'm giving the satisfaction rating of 4, not a 5. The repair itself was fine.

As usual excellent and prompt service. Would highly recommend this company for all of your appliances. Have been a customer for many years and have no complaints. Will continue with this company for many years to come. It's one less thing to worry about.

Technician was excellent but Choice Warranty I’m very disappointed. Their service process is sorry. I’m still waiting, the job is not complete. Thinking of canceling, when job is complete. Hopefully soon. This month's payment has already been billed and paid.

I've had y'all for years. A couple of years ago, I sent several messages to cancel, as my wife got really sick and is now on disability, so I wanted to cancel. I sent at least 5 messages and no one ever responded. When we had you, your service was great. We are now able to start again. I signed back up and have a new policy number, but on the app it says my old policy number is past due.

Your company was rated the top choice, so that's what I went with. Unfortunately, I don't have some of the systems and appliances, but that's ok; I just wanted to make sure I got coverage on major things. I have no opinion as to what will happen if I ever need service. Fingers crossed!!

This company charged me $212.88 three days AFTER I canceled the service and would not refund the money, or stop the transaction. I had to get my bank involved to block the merchant and to fight to stop the transaction. This was earlier today. I have not gotten a resolution yet my advice DO NOT USE THEM!!!

My a/c went out in Las Vegas, in summer. Over 100 degrees every day. The service tech comes out and determined that the unit needs to be replaced. The policy states that the replacement will be done at no cost to me. That is crap. I had to pay Choice almost $700 for the "coils" and now the contractor $ 4,400 for the labor. This is just for replacement parts! Not a new unit. The warranty on new PARTS is 5 years. This may or may not be compatible with the heating element that is with the old system. As I manage 11 properties, I have an AC company that maintains and works on all the other properties. It would have been faster and less expensive to have just had my people replace the system. Now, I'm going to have some jinky pieced-together system. Great salespeople that they promise one thing and deliver nothing.

We had a great fast response and quick next-day service repair for our AC. Highly recommend Choice Warranty to friends and family! I was able to submit a service request quickly online with no issues. The service tech contacted me personally to inform me he was 10 minutes away and was very informative and quick when he arrived.

Since recommended to CHW, I was looking at rates for our home. I've been inundated with calls, emails, & texts about GREAT rates, discounts, etc. Every time I receive an email or text, there are more discounts; I received one for a $105.75 credit (from the CEO of CHW, doubtful). I did wind up purchasing a year policy, but after reviewing & still receiving calls/texts, I am concerned about pricing and may cancel my policy.

Carlos was very helpful. I feel so much better knowing that if something goes wrong, it will be fixed. Wish I had of done this a long time ago, as we have had to replace several appliances throughout the years, and it would of saved us a lot of money.

The person was polite. And it was evident that he knew what he was doing. Rating in this case highly efficient even with his estimated time. He left things as he found them. Not chatty but focused on locating the problem that I thought was coming directly from the ice maker. But he located the problem to be a major component going to the ice maker.

I just submitted my first claim with Choice Home Warranty and received the service from the company this morning. I was not only pleasantly surprised at the level of service I received, I look forward to having the same experience if I need to submit any additional claims. Also, the ease and simplicity of submitting a claim with Choice Home Warranty so far has been "stress free".

I have an above the stove microwave that’s mounted in the cabinet space. A technician from Sears came here and found out The electrical panel was fried. The replacement for this microwave cost $249. Choice Warranty said they would send me a check for $194 which does not cover the total cost of the replacement. Not only that but Choice Warranty does not cover the insulation of a new microwave. I find this unacceptable, plus I was told by Choice Warranty it would take at least 30 days before I receive the check in the mail.

IT WAS FANTASTIC! I was worried about my first claim because you never know how a company responds until you need them. It was easy, professional and dare I say, comforting, to know a warranty company has my back and fulfills its promise to do what is right when you need them. Thank you. Now I know I made the right 'CHOICE' in protecting my home.

The response was swift and accurate. I live in Florida and my Air Conditioner went out. The technician was sharp and extremely polite. It’s good to see young people so polite these days. Kudos to the service technician.

The technician was great. I was extremely satisfied with his assessment. I was not at all satisfied with the resolution by Choice. When you sign up with Choice, they tell you quote replace or repair quote I needed a replacement and they absolutely do not give me the value of replacing a washing machine. I think they are assessment was unfair and I would not recommend Choice to anybody. I would recommend the technician.

Luis was prompt, friendly, & knowledgeable. I explained the issue with our solar fans. He immediately understood & proceeded to evaluate the situation. Less than 20mins later, he let me know what he did and showed me video evidence that the situation was resolved. Luis also gave me a few other suggestions on what to look out for if I felt the issue was returning. I would strongly recommend Luis for your GC (&WR) needs. Thanks again Luis!!

The technician came in and he fixed the issue that I had and he told me what was the reason from the beginning. Technician was very polite and he went straight to the job as soon as he came in to my house.

Elevate Heating and Air LLC was punctual and polite. My air conditioner wasn't cooling as well as it should, they checked my system, found it was low on freon, checked for leaks and added more freon.

Technician was very professional, arrived on time, analyzed the problem with Air Conditioner, ordered parts to repair it. Came back to install replacement part on designated time. Checked Unit to make sure it was cooling properly before leaving.

The technician was great. I just didn't like the reason why Choice denied my claim, saying it was due to abuse and not the fact that the microwave was old and the door needed to be replaced, but all the parts to fix it were discontinued and therefore should have it replaced.

Can't believe you sent a technician 50 miles with just a tool bag. No van or service truck with any parts which means another trip down here and another week without fixing the problem you sent the technician to begin with. I'm sure you can't carry hundreds of parts for appliances but you should carry some of the most frequently repairs.

The rep. I spoke to over the phone listened to my concern, answered all my questions I had and visa versa. She set up a plumbing company to call me and that should be in the next 24 to 48 hours to set an appointment to come down to fix my plumping stoppage and fix the system.

I called because my Air Conditioner drain quit draining, so the air conditioner stopped running. The policy states 24-48 hour response for a repair. My wife wouldn't wait got a local company. Inside 24 hr window no rebates.. It’s 100 degrees out but was suppose to wait.

We called Choice and it was very easy to file a claim. Repair company called within the same day and made appointment for two days later. Manual arrived as scheduled. Very pleasant and went to work. He was very swift with repair. Washer was working as new.

It was so quick and easy from start to finish! Easy process to start the claim. Great communication about assigning the repairs. Repair completed quickly and thoroughly and just like that it was done. It’s how home warranty should be but rarely is. I’m so thankful for Choice.

All I can say is BRAVO to your team. I have been a Long long time customer and have seen Choice improve over the years. My recent interactions with your system and the techs you have assigned have been amazing. I do have American Home Shield for one of my properties and I can confidently say that Choice has surpassed them in every department. I will be adding that property to choice very soon. Good job to the entire team! - You are doing a great job.. Not sure if the management has changed but keep doing what you are doing.

Rob Repairs and Construction was very knowledgeable and thorough. He even fixed some loose boards that had nothing to do with the job. Highly recommend this contractor for electrical and general contracting jobs.

Troy was so helpful to make sure I understood everything about Choice. I’ve never had a home warranty policy, so this just what I needed to make my decision. The 6 year policy for Seniors is perfect for us. Thanks

The claim process is easy. However, trying to get a technician to accept a claim is hard. We needed HVAC and it took 4 business days for a company to accept the job. That's a long time to go w/o AC. However, the company, CP Preservation was great. They repaired the issue. While there, they also ended up accepting the claim for the water heater leak. Replacement was approved by CHW and incidental costs were paid by the owner. As a property manager admin who needs to ensure approval of work, the acceptance link was troublesome. It automatically accepted for approval and the verbiage is not noted that way. It would be nice to see an estimate and letter as indicated to view, than it to accept as soon as you click.

The Technician did a great job in assisting with my washer although I later noticed some leaks but he sacrificed his time to return to see if it can be fixed. That's very rare with most technicians. I got a recall from Choice Warranty and hope he is the same person to fix it. He is patient and committed to his job.

Our technician was great; however he could not do any work because Choice Home Warranty would not approve it. That has been my experience with them when the amount is over &100. Of course I pay the first $100. It is so frustrating when dealing with Choice Home Warranty. I would not recommend them to anyone.

The repairman was on time. He was personable but wasted no time getting to work. He replaced a part and left. He was older and had an air of competence. I couldn't have asked for more. Thank you.

Our appointment was between 11-3pm but the tech showed up around 5pm. We understand that work orders require longer times than expected so no big deal. Our tech immediately went to work. Nothing but great customer service. He explained to me what the problems might be and went through many troubleshooting. He even help me disposed of a rodent the exterminator didn’t find. Overall, great experience.

I spoke with Amanda today, and she was informative and knowledgeable about the company services. I like the comprehensive services that are available, and I believe I chose well for my home and my family. I was pleased to be offered a senior discount and I look forward to working with Choice in the future.

Danielle ** has patiently listened to my concerns and is being extremely helpful as she assimilates and considers the options available. She has made reasonable decisions to help move this case forward.

Had a issue with washer. Got online. They gave me three time choices for technician to work on. Technician came on set time and checked. Informed me the issue clearly. Email came with issue and they handled very well. Great job

Issue, refrigerator not defrosting. After waiting 3 days for a technician to be assigned, I decided to take a look for myself. There were 2 possible solutions. One, the defrost heater had failed and two, it was not properly connected when the compressor and evaporator coil was replaced by your technician several months ago. It was simple enough to check and what I found was that the technician only connected 1 of the 2 wires needed to power the defrost heater. So I plugged in the second wire and put the cover back on. I wasn't going to pay a $75 service fee when the problem was caused by a previous repair you had done.

The gentlemen came on an emergency basis and fixed everything very quickly on Saturday and if I understand it correctly he was the emergency technician and he was quick and fast! My oxygen and AC came on shortly and I was internally grateful and I thanked him profusely as I was struggling to breathe!

Choice Home Warranty has been great for us over the past couple of years. Every issue we've had either with plumbing, the AC units or the heaters have been fixed in a timely manner to our satisfaction.

My husband Gregory was very satisfied with the service. The tech customer service were efficient and professional. He knew exactly what he was doing, very satisfied with the work that the tech provided.

I have been with Choice Home Warranty for 4 years. In that time I have needed a couple washing machine, AC unit, dishwasher, plumbing and an electrical repair(s). 80% of the time a technician is assigned within 24 hours. However, if there is an emergency repair, for example, the water heater blows up. This is not the policy to have. Over 24 hours to assign and then the first available appointment was 3 days out. Ok so what is option number 2? First off to get option 2 you have to get past the bot, get the outside USA customer service rep to call you back, wait for email and then... Get your own tech, get a diagnosis, get an authorization (CHW will reimburse at their rate) and then your tech may return to complete the repair. If you do not follow the steps exactly they will refuse the claim.

Daniel was very professional. He explained what the problem was and fixed it. He contacted me when he was on his way and gave me an estimated time of when he would be here. Communication was EXCELLENT. I can't say that for your other vendors!!!

Unfortunately, my experience with home warranty companies has been that many make it difficult to receive the coverage they advertise, and Choice Home Warranty has been no exception. Claims are often denied or delayed, and getting prompt service can be frustrating. Because Choice Home Warranty is based on the East Coast, it has sometimes taken a couple of days to dispatch a technician, even for urgent issues.

Great first experience with our warranty. Lots of updates via email on the progress of scheduling a company. They arrived on time, and the serviceman was knowledgeable, and fixed our A/C unit in less than 30 minutes.

Technician knew what he was doing. Only criticism i have is piece i needed for refrigerator was in stock but he had to make appointment in 1 week. Wasn’t allowed to make it earlier. I called company and they said I had to wait a week. Try going a week in summer without a refrigerator.

Mr. ** was very professional. Knew the part had failed. Called Choice. They took about 30 minutes to approve my claim.. I thought they would be no problems but I have been reading reviews be careful.. They will deny your claim..

I’m very upset because I put in for two different claims. They held $75 for each one and only one got scheduled which was eight days after I put it in for a clogged toilet. The other one was for my pose and I’m still waiting for someone to come and at least acknowledge it nothing.

I am facing my ninth day with no air conditioning in 100 degree heat and you want me to write you good review? I am currently unable to live in my home and I am staying with my son. Service tech that you sent had the needed replacement motor in stock and could have fixed my AC the same day. But, Choice wouldn’t pay for the OEM Carrier motor and forced him to order a universal replacement motor instead which takes 6 days to be ordered and arrive. But, you have my premium money!

I had a dead refrigerator. After a month of service call no-shows and lengthy rescheduling my problem was diagnosed. CHW opted to replace my fridge instead of repairing it. They offered me a very low price for a new one. After filing a claim with Better Business Bureau about them not complying with their contract, they offered me a reasonable amount to replace my fridge. I am waiting for delivery. I paid $600 out of pocket for one like I had before. Almost 2 months without a fridge. Picture it!

I recently filed a claim after my refrigerator stopped working and was told it couldn't be repaired, so it qualified for replacement under my warranty plan. This is where things went downhill. Choice Home Warranty issued me a reimbursement check for only $818. I did my research and found that comparable refrigerators — same dimensions, same features, same capacity are currently priced between $1,799 and $2,499. So the "replacement" amount they offered covers less than half of what it would actually cost to replace the appliance I lost. I am now expected to make up over a thousand dollars out of pocket, which completely defeats the purpose of having this coverage in the first place.

I’m a teacher and when I realized that I had numerous issues at my home that needed to be addressed before returning to the classroom in a couple of weeks…Choice promptly took care of all of them. I look forward to continuing my relationship with Choice and highly recommend their service.

Total Disappointment! When I spoke with Their Representative I shared that I lived in a Rural area of Kentucky and had concerns about finding vendors that were in their network anywhere near me. He Assured me that they could accommodate us even if it was through a Reimbursement Process. Our Well system developed a leak under the Pressure Vessel so I called them. They said there wasn't a Vendor in there network in a 100 mile radius so I needed to find one and go through the process. They said get an estimate/Invoice from the Vendor.

I doesn't know much about y'all company but, I am pleased to know the little part that was shared about y'all's company. I look forward to the services that are provided from the company and the lower monthly payments.

I've had my warranty for a while and simple things are rejected by Choice which I'm very unhappy with. I had a crack in my tub that the people said they could fix instead of replacing the whole tub and they denied the claim when I very seldomly even use them.

I would give them a negative if I could. I'm not a customer yet I receive at least 10 calls a day from them. I asked to be taken off the list only to get hung up on with their reps. I've reported them to several agencies yet they have not stopped the continuous calls every. They are scum!

I was hoping for better results dealing with my electrical claim, but the company was fair with their decision. My greatest learning in this case was not to bother with small issues, since you will end up paying for them. If using this service again, use it for real big issues.

Even though it was late and it was with my permission, the tech was professional and quick. It was wonderful that the tech had the part that was needed.

He was very professional and knowledgeable. He told me the problem and let me make a confident decision as to how to handle the issue. He respected my decision and continued with my decision. He replaced what needed to be fixed and cleaned up everything when he was finished.

Technician was polite and on time. He replaced the damaged garbage disposal quickly. My concern, however is with coordination between the technician and his home office. Example: I received text message from office informing me that technician would arrive between 3-5 PM. Technician called at 10:30 AM to say he would arrive at my home at 11:00. 11:00 AM was original time set but was later changed to 3-5! I had actually planned to leave home at 11:00.

Very pleased with the work performed by Aqua Go H2O. Marcos was very knowledgeable and explained the problem we have and what needs to be fixed. I would like this company and this technician to work with our future claims in regard to our pool/spa.

The appointment was scheduled the very next day. The tech showed up on time. The tech knew right away exactly what the problem was. Fixed the problem and was on his way in less than 30 minutes. The tech was courteous and professional.

Randolph was very polite. Reviewed my options and was very helpful. We talked about adding the swimming pool to my account. We discussed the senior option and the savings I could enjoy. I added the Senior option.

Simon was great, very candid and respectful. He had the tools needed for diagnosis in hand, found a quick response and were able to quote, get approval and fix my AC in the same day. It's not only about the outcome, is about how he got the results. I trust Simon to do more works at my place.

Working with Delords was effortless. I explained that I was in a meeting, so we communicated through text so that my meeting was not interrupted. I was notified when he arrived, I was notified what was found, I was notified when the work began and when the work ended and pictures were attached through it all. This was one of the best experiences I have had. A+++

First I spoke with a computer to file a claim. It was very impersonal, and I couldn't ask for all I needed. I asked to speak to a real person and was referred to customer service. The man was very impatient and frustrated with slowness in finding the info. he wanted from my computer. I felt rushed, as if he wanted to hurry and finish my phone call so he could get to another. Finally, he calmed down. His foreign accent and impatience was an impediment to problem resolution. Three issues: file a claim for AC repair; bills for, no way to contact Lifeguard Solutions, no contract online or contract number; an increase in my Choice bill without notification. Finally, he referred me to a resolution service for further help.

I was very pleased with the service I received. Anthony the technician was very professional and he explained what he needed to do to get our unit back up and working properly. Thanks for the great service.

Rich with Isom was the 5th tech to visit our A/C issue by. He’s the first one able to fix our issue and showed true concern about our situation. A couple of other techs were not even licensed to work our kind of building.

This process is so easy. Though I had a broken garbage disposal. Technician diagnosed as a plumbing issue. Put in an order for a plumber and within minutes one was assigned. Job completed yesterday. My only concern is that I was charged two service fees when the first guy said the second call should be covered by the first fee. Other than this the process was smooth.

Choice home warranty is very customer friendly, provides timely help, and provide my family with an excellent technician to help with my stove issues. The technician kept me informed of what the issues were and how he would repair the broken parts.

We have had several work orders that went well. This time a contractor was assigned only to find out it got canceled. We are very disappointed with this. They apparently have trouble getting contractors in our area.

Fast service. Plumber was sent out first. He discovered it was a problem with the AC unit. Choice sent out a technician from Sears the next day. He was able to diagnose and fix the problem immediately.

We do everything online and we submitted a claim to Choice on Saturday and they're coming on Wednesday. It was easy and effortless. I've been with Choice Home Warranty since 2020, and the contractors are polite, but some have better expertise than others. Some call beforehand to get an idea of what the problem is and come ready to fix it. Others just come out to look at the problem first, and then you have to wait another two or three days before they come back to do the repair. Once the work gets done, though, the service has been great. When people want to sign up with Choice, it's better to call than to do it online because you can get a better deal if you call.

I have had a problem that y'all took care of in one visit, whereas the home insurance provider I had previously kept fixing and fixing. When they decided it was time to maybe get me a new refrigerator they offered me only $200.00. That's why I fired them and found you guys. I can't say enough how much I appreciate y'all. Thank you so much.

A review of your company is the experience of your customers and how they were treated by your company. Based on your guidelines if a customer had a bad experience with you and they express it here you will discard their true remarks so the consumers will never know the truth of how you take customers for granted by collecting monthly payments but deny them service.

Troy ** answered all my questions and explained patiently all of my concerns. I feel confident that should I have any claims with CHW that they will go well. I especially like the personalized service of being able to deal with one representative.

Rated # one I decided to call. Knowledgeable staff gave me a quote and followed through, They saved me money compared to a company that I’ve had for the last 15 years rated number six and covered more.

This is only my second time utilizing the warranty services, we ask for air condition services, checking email July 14 found appointment scheduled for July 15 conflict in schedule, after going on website for correct number called. Left message, call Choice claim support. Placed on hold several times, left call back numbers, never receive a call. On the 15th, spoke with Kenneth. Stated the problem, he in turn left message for technician and sent text. Phillip, the technician, called. Apologized for the lack communication. We need time and date for service. Phillip promptly checked the air conditioner outside, then the breaker box, said he was not an electrician however it looks like the breaker. Okay, I called the claim support, completed the claim, submitted, need 85,00 which I paid prior too. The 85.00 had been returned.

Don't waste your money. Great for the little claims but if you need a replacement on your AC, furnace or large appliance forget! We been trying to get our AC fixed. 16 days in 90 degree heat. Still wouldn't approve our claim. We are Seniors counting on help with claims. Told us we needed second opinion. Did that! Out another $100. Still wouldn't approve it. Check out AZ! Lawsuits for the same thing. We went ahead and paid to get it fixed now so now they closed it because we did that. Offer me $59 back to shut up.

I would recommend Markhor HVAC. They were punctual and did an excellent job. They cleaned everything up and left no mess behind. I would highly recommend this contractor to anyone. I apologize for not having anything more to add.

I spoke with Marice in reference to a quote for service and he explained the process so clearly I wanted to sign up before having to make a second call. Thank you Marice. As I explained I have been researching several other home warranty comptines. Yours covers everything I was looking for.

Technician was great, once he got here. Issues are the time to initial planned service, no update on status of arrival of technician within the service window and two service cancellations prior to arrival of technician. With a leaking refrigerator service should be that day as it is a critical item and water can cause other damage (our floor was damaged). The service appointment was also cancelled twice with no notification. I had to call to find out status.

My AC went out in the middle of the heat wave, on July 4 weekend, and I was leaving for vacation the following Wednesday. CHW could not find someone to come out and offered a reimbursement if I found someone on my own. I opted to wait and asked that they find someone who could come the Monday I returned from vacation. Prestige Total Comfort responded to the call, fixed my AC in 10 minutes, and I have now signed up for them to be my HVAC company. Their service and honesty was refreshing. I dropped my former HVAC company as I have lost trust in them (and they no longer deal with CHW - wonder why?)

Frig repair took longer to repair than it should have due to one of two parts not being ordered initially. Repairman only realized this when returning. Repair then made. Whoever ordered parts for the repair should have realized two parts were needed instead of one. This took 3 trips by the repairman - should have been accomplished in two.

Your policy is not clear, for example, my refrigerator broke, and after a few attempts to fix it, it broke again. When I called, you charged me again for service; you said the warranty is for 30 days. I refer and have a few accounts with you. I do not think it is fair to have only 30 days warranty for something that you worked on it and has failed.

They have most of the time been very compliant with the things that I needed. Sometimes I find that I have had people sent out that do not understand what they are doing or how to do it. But for the better time of the usage of the program, it has been wonderful.

Technician showed up on time and performed diagnostic tests. He tested the thermostat, condenser and the compressor. He has scheduled a follow up visit for a circuit board replacement which has been found not working.

You owe me for several service fees charged to my credit card. Dishwasher not repaired. I paid additional for garage door. No one has contacted me about electrical receptacles. None of my emails have received any response. ** #** #**

I signed up with Choice Home Warranty in March. It was the cheapest. Everybody else was $150. Choice is through my job and I get a discount with my job as well. When I filed a claim, they sent Sears. However, Sears kept switching my day. They said they'd be there one day, then they'd switch it to a week or 2 weeks later. It's been real hot in Chicago so I wasn't happy about that. The response should be 24 hours, especially with emergency, like with health issues and flooded basements. I wound up going to somebody else to get the central air in my house fixed. They were great. They told me what was wrong with my air conditioner.

If you need to replace a major appliance they will find a way to instantly deny your claim. Company is only useful for minor repairs.

Technician was professional, thorough and explained the problem which was corrected in under an hour.

I am extremely frustrated with choice right now. And am starting to look for a more reliable company. We needed an electrician to check our kitchen outlets because we think we have a short in half of the kitchen. YOU cancelled the service call. My husband missed a day of work because of it. From what I’ve read in the contract, outlets are covered. All we got was an Email with no explanation except we could file a claim if we didn’t think it was warranted. Of which we did.

Not worth it. Every time I tried to use it I had to pay a service call fee just to get told that my warranty did not cover. A lot of hidden rules. It is best to pay out only when needed.

Technician was very polite and professional. Lonnie was very thorough and efficient. Did an excellent job repairing my toilet's mechanics inside the tanks. He also figured out why my water pressure in my kitchen sink was low which saved me a lot of money.

Air conditioning stopped working Friday night, place a service call Saturday morning and technician was able to fix my issue the same day. It was hot so we were very appreciative. Technician was very knowledgeable about the work. Answered all of my questions and concerns.

Claim on failed air conditioning unit went in on 7/11 am during heat wave of temps in upper 90’s… It is 7/19 with house now 87 degrees, 83 with fans on, still waiting on repair… My total to pay…is $4,000 (apparently heat pump not covered) already with no date for repair!!!

My technician was very honest about what the issue was. He didn’t try and make the job bigger than what it was to get more money. He completed the task quickly and professionally and now our air is back working properly. We are beyond grateful. Thank you! ❤️❤️

I'm told that they are not very good; they're very slow and repair take long time, up to 4 weeks they're repairs. I would not recommend them to anyone.

The tech was great. He came 5 days before scheduled, which was wonderful since our air was out and the heat index was over 100 degrees. However CHOICE customer service was terrible. The vendor scheduled me a week out in that heat. I called and asked if they could try to get me another vendor and they said the only was was to cancel that vendor to look for another. That was ridiculous since that could be even longer. They offered me to call my own vendor and pay the difference. I donh't pay premiums to pay an unknown amount. So Vendor was great and cared about my problem, CHOICE was a BIG 0.

We have had Choice home Ultimate Warranties on all of our rental homes in Memphis and Nashville Tennessee for over a decade, and have concluded that they are somewhat of a bother to our tenants to wait several days on repairs, but they do save us time and money and allow us to rent our homes below market which the tenants appreciate.

Extremely disappointing experience! When it’s 95, you need your A/C fixed, you need it fixed now!! Choice had poor communication with and the mechanical contractor and the customer. Choice had the repair held up because the contractor couldn’t fix it until Choice approved the repair costs. If I hadn’t made minimally 10 plus calls to expedite and coordinate; we still would be without A/C. The worst part of the experience is that Choice denied paying 90% of the repair. I have home warranty insurance because I have some older appliances/systems, etc. They denied payment because they said my air conditioner “didn’t have normal wear and tear”.

The plumber service tech was prompt, professional, and kept us posted on his exact arrival time, so we were free to do errands until he arrived. He quickly determined the problems with the valve and regulator, replaced the items and the toilet flow resumed to normal! He kindly understood we were not comfortable with two men entering the home as a senior relative is recovering health-wise and we are trying to minimize major activity in the home that could negatively affect her health progress. Pleased with the quick plumbing resolution!

This was a very nice & capable guy to get the job done. I wish they’d all be as nice as Pierce **. He took under pinning off 2 times & went under the house twice. Was very perfectionist. Had all the right tools with him & he didn’t leave a mess behind.

Choice Home Warranty is a very good company and I love them. They take care of me very well. I file a claim and their contractor comes on the second day, not even. They send me message when they're on their way and let me know when they're 15, 20 minutes out. I'm really happy with this company. I used to have another home warranty provider, and I would be on hold for hours until somebody answers the phone. But with Choice Home Warranty, they answer my call right away.

I have been waiting for a the Plumber Choice assigned to fix my plumbing problem for 8 months. I have called choice many time to assign the claim to another Plumber and they said I have to pay again for a new claim. How is it that you have to pay again for a job that was never done. They do not care about their customers and the sad thing is I have been a choice customer for 12 years. No customer service as all.

We had an air conditioning problem and the company sent to help was punctual, knowledgeable, and best of all didn't try to overcharge us! The customer service line to submit the claim was helpful and friendly.

Updated on 07/26/2026: Not giving any additional stars... In fact I wish I could take away half a star. Technically they have "resolved" my issue by refunding me my full contract price and service charge. They did so through monotoned, policy quoting jargon, couldn't careless method... A cold call from someone who tried to get me to accept a lesser amount and then a structured legal letter to BBB.org citing, quoting and highlighting policy before saying "but we are aiming to...".

Service technician communicated effectively and showed up on time and was diligent in his efforts to ascertain the problem and repair it. Very personable. It turns out the problem was not the leaking drain, but instead the washing machine itself was leaking.

Had to wait a few days to get my air condition fixed but I know in these hot times the technicians are swamped with work. He came on the date designated and in no time our A/c was up and running. Giving thanks to HUE Reliable Services.

My Air conditioner broke on Thursday evening. I called Choice and on Friday morning the man showed up. He was extremely friendly. Courteous and had my air conditioner fixed Friday morning. This claim couldn’t have gone any smoother or faster. Thank you Choice.

Thank you, Steve arrived shortly and performed diagnostics on the split system. Steve quickly found the problem on the furnace and the system is operating wonderfully. Steve's technical expertise and knowledge is outstanding. Steve advised us to monitor our HVAC unit and call if any new issues.

I am very pleased with the speed by which Choice responded to our late-afternoon claim about our non-functioning air conditioner. Bill, who has 20 years experience, came by first thing the following morning and resolved our issue. Thank you!

I was a little startled to receive the phone call, because I was still on the website at the time. The person on the other end was Syed **. He was very professional, very informative, clear spoken, and I believe he covered everything that I needed to know about the policy and other incentives.

We had a horrible leak in the house on a Friday night. There is no after hours number to reach out to. In addition to this, we filed the claim and were told a vendor was still trying to be located on Monday. This was an urgent request. We then cancel the call. And two days later a vendor sent a text. He was on his way.

I have been waiting for three weeks to get my refrigerator repaired. It is 21 years old and they will not consider replacing it but they will authorize a new fan motor for an extra $45. I called customer service to ask what the extra $45 was for. I still do not understand it but I was told it was something to do with modification concerning the wiring(?). They are not in contact with the repair team. I have had to forward emails from Choice to the techs so they knew what was going on. This is my first experience with Choice and it will most likely be my last. I am not happy with my Choice!

The technician was on time, friendly and professional. He explain what was wrong with the oven. He also told me what he was going to do in order to fix the problem. He showed me if happened again what I can do. I appreciated his help. He was clean and very respectful.

I am very satisfied with the technician Mike that came and repaired my dishwasher. He called to inform me he was en route to my home. He arrived on time and explained why the appliance stop working. Mike was indeed an experienced technician and didn't hesitate to explain the process of what needed to be done. He was courteous and kind.

Choice is the best home warranty I experienced. Top notch techs and they fixed my fridge to perfection! They actually sent out a text from LG company that knows the products. Very impressed! I have tried other home warranty insurance plans and Choice beat them all!!

I gave the rating I did because it was taking far too long for service. I do understand that it is hard to get a repair service for an AC unit in Georgia on one of the hottest days. However for elderly and the ill, should have priority. Because we cannot take the heat like the young and healthy. Also if the outside unit has to be replaced then the inside unit should be part of the AC unit and I shouldn't have had to pay for it. Because you can't have one without the other.

Each time I called with my questions I spoke to a kind individual and if they didn’t know the answer they found the answer. I appreciate the one appliance vendor, Aleks Appliance. They had excellent communication and arrived on time. He did a thorough diagnostic and had great advice. Thank you!

I had an excellent experience with my technician. After being assigned my work order, he went above and beyond to accommodate me with next-day service, which I truly appreciated. He quickly diagnosed and repaired the issue with my oven light that would not turn off. He was professional, knowledgeable, courteous, and took the time to make sure everything was working properly before he left. I highly recommend him and greatly appreciate his prompt response and outstanding customer service.

Did not fix anything. Nice person, but could not figure out what was wrong. Machine sits there—pulled apart, but nothing done. Says “maybe Monday”. Not satisfactory at all. I just think he is guessing and trying different ways but really is floundering. Tried new “motherboard” but nothing. Difficult to understand because of ** accent and my hearing loss. Has left me frustrated and not pleased that days later—no progress.

The technician was extremely courteous, knowledgeable and advised me of his next step which is to submit what he diagnosed was wrong with the refrigerator. He told me someone would be getting back to me shortly. I paid $100 cash to the technician and I believe his name was Brandon. Now I am basically waiting.

The customer service is excellent. The representative take time to listen to customers, complaints and concerns and provide positive information regarding submitting their claim. They'll inform the customer of the next step in their claim process.

Greg, Greg. Thank you so much for taking the time to fix our plumbing leak. We really appreciate your kindness, willingness to help, and the care you put into it. You’re a true blessing, and we’re so grateful for you. Thank you Craig and Cindy **.

They always denied the claim or never approved it. For us, they denied claim for our refrigerator, plumbing system, and even heating system. I do not recommend going for their warranty cause we are wasting money and time on each claim on top of buying their warranty.

CHW does an outstanding job providing quick service and solutions for home issues and at an affordable price. I am a new member but not new to home warranty companies. CHW has been the best service in my opinion.

I don’t remember the representative's name but she was amazing. She took her time and explained everything to me about my coverage, why I was getting so much and not more and not less. She was extremely helpful. She was a very pleasant person to speak to.

I've been with Choice for about eight and a half years and my experience with them has been a mixed bag. Choice found a way not to pay for some things that I was led to believe were covered by my policy. I filed a claim about something, and it got fixed. I didn't use the people that Choice was using or recommended. They weren’t gonna pay for it. They just said that it wasn’t covered under the warranty. So, I called my pool guy and he did the repair.

Technician arrived early and had the AC fixed within 30 minutes. I filed the claim on Friday morning and unit was back up and running within 3 days (not counting weekends). Technician was knowledgeable and great personality skills. He recommended and showed me what I can do to help it run smoothly. Very impressed!

This will be the first time I’ll make a negative review to a company. I was convinced by a phone inquiry to have my 2 houses under Choice Home warranty & I wasn’t very aware that the whole year’s premium will be deducted from my account immediately. I was used to a monthly premium payment. Anyway, I had 30 days waiting period & on the day the warranty started I made a claim for an AC failure. The company was very skeptical why I filed a claim on the day it was effective. Arizona is extremely hot during last June & how can I wait for 30 days without AC? That was a legitimate claim & talked to 4 Case Managers but I was repeatedly denied for other reasons.

I am very upset. First, it took over a week for a service man to come. He was great. Then until you figured out what to do was over a week. Therefore, it will be almost three to four weeks until a resolution to my broken dryer. You must find ways to aggressively deal with these situations.