Choice Home Warranty
Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
- $46.83 to $54.75
- Monthly premium cost
- 49 states (not WA)
- 30 days
- Labor guarantee
- Service fee
About Choice Home Warranty
Choice Home Warranty offers two levels of protection plans and multiple add-on options to protect against unexpected home system or appliance repairs and replacements. Both plans cover household items regardless of age. Customers can make claims 24/7 through the online account center or by phone. Choice Home Warranty plans are available in all states except Washington; the company has partnered with Home Service Club of California to provide Choice Home Warranty-branded products in California.
Pros & Cons
- Optional roof leak coverage
- No transfer fee
- 24/7 customer service
- No home inspection
- $500 roof repair cap
- Not available in all states
Choice Home Warranty offers basic and comprehensive plans for systems and appliances. It covers items regardless of age. CHW operates through Home Service Club of California and is not available in Washington state.
Choice Home Warranty Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,246,216 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
The technician was polite and kept me informed. The only issue I have is that y’all give a 8-5 window for the service. I work 35 minutes from home and I would appreciate a call the day before to let me know AM OR PM. I needed to inform my boss when I was coming to work.
The person I spoke with was very caring. I have hearing problem and with her accent, made it worse. She was very apologetic even though it wasn't her fault. I appreciated her kindness very much. She explained I would be notified of appointment
I was told I would hear from a repair provider with 48 hours. I am assuming that's because it was not an emergency. That would be unacceptable if it were an emergency. My only issue is that the person taking my claim had a very heavy ** accent; I had a great deal of difficulty understanding her.
Was given all options and pricing by Tony. He was very helpful and courteous! I hope that the company will be as easy to work with as he was.!!! This is our first time with you all. Hoping for a great experience.
I have the pleasure speak to the manager about renewing my policy another 5 years. Before this, I rejected all offers but this manager was super friendly and well communication. We ending up like friends and I signed up with him.
I'm not sure on rating, I have just signed up, so time will tell. Hope to have a good working relationship with Choice and not be let down a bad path. Also, if there are problems, I hope they can be resolved. Thank you.
I contacted Choice on Saturday 5/27 about my air conditioner, a claim was set up right then. It was very simple and easy. The repair team came out on Monday 5/29 (Memorial Day!) and fixed it. We are very satisfied with Choice Home Warranty.
Choice Home Warranty has a 30 day reimbursement policy. They received my invoice on 20 February 2023 and as of 30 May 2023 I have yet to receive my reimbursement. I did speak to a Choice remediation person earlier this month, but no check has showed up. I mentioned a full reimbursement of $220.00 instead of $155.00, due to the time that I have been without my money and she said, "oh no, we can't do that." I feel Choice Home Warranty is not a customer caring company and I would not recommend them to anyone.
It took five days to get Technician to my home for the repairs. 5 days and 100 degrees temp was hard on my 90 year old spouse. Technician was great! It was late in the evening so Choice did not respond to the work request. To expedite repairs I paid for the service up front so we could have AC within an hour. I will get reimbursed for the difference later! The next day I called Choice customer service and was told that I broke the contract by having the repairs done without Choice approval! I insisted on being transferred to the resolution department where I spoke to a service rep. with common sense! He approved most of the repair cost and the Local Contractor reimbursed me for the difference. That was good business!! So, we are all happy with the resolution. Thank You.
The services I've received have been very good. The servicemen were very helpful and qualified. I would recommend this home warranty to others and plan on renewing it as well. I look forward to another year of service. Thanks to the customer service and the ability to use the online service to track my request.
Satisfied with the service, inspire of the long wait in receiving the Lowes E-card to cover the replacement cost. It was a challenge to our living arrangement, to not have use of our oven during the waiting period, but worth in from Safety standpoint. The staff kept me informed during the entire progress.
Brandon was very professional and knowledgeable of plumbing and made me feel very comfortable with his plumbing expertise. He took care of my plumbing problem quickly. I would definitely use Choice Home Warranty in order to secure this type of courteous and professional service.
It took 3 technicians and 3 weeks to get this claim fixed. I was finally satisfied with the 3rd technician. However, the process and dealing with choice was a nightmare. I would have a very difficult time recommending your home warranty company to anyone. Your service is terrible and many of your technicians are incompetent.
Very unprofessional. Very rude, pushy not listening customer at all. Charge my credit card without my consent. I need to talk to someone about this matter. He rushed the credit card charges without my consent because he was in hurry to get off work. Today is May 29th. The call was made at 1915. Please investigate this. This is wrong.
Refrigerator was leaking in front. Service was prompt and the repair man arrived as promised. We were relieved to hear it was an easy repair. So far, we are happy with the service offered by Choice Home Warranty. This was our 1st call since purchasing about two months ago!
Spoke with Joachim ** and purchased home warranty. Mr. ** was very professional and detail oriented. I purchased a five year + sixth year policy. I am very pleased with coverages offered by Choice Warranty. I am in the process of sending proof of my previous coverage to Mr. **.
Great repairman discovered flaws. Had conversation with Choice Co. Decided it was not worth repairing so are giving me a new one. I thank you so much for working with me on this matter. Am grateful for the gift cards that I will receive soon. Nice telephone agents. Helpful. The whole company was professional and agreeable. I give them all 10!!!
The technician came and was quick to diagnose the problems with our washer and dryer. The parts will be installed as soon as he gets them. He was friendly and courteous. We would not hesitate in scheduling him again and look forward to him returning to repair our appliances.
Plumber was prompt, showed up early morning and got the blocked drainage unclogged quickly and effectively. No issues since. Sink had been causing problems for a while and previous plumber sent by the warranty service did not resolve the issue.
I reached out to Maurice, referred to us by a neighbor & our son. He answered almost immediately & after I explained the two people who referred us to him, he explained the warranty to me & the payment plan. We were satisfied with his knowledge & purchased the warranty.
I had a great experience with Choice Home Warranty. Luke ** was professional, helpful and expedient! I’m very pleased with the customer service! He helped me with not only my home warranty but my mother's as well. I shared my experience with a friend and she called and got a home warranty.
I would give NEGATIVE review if I could on this portal. I raised a request related to plumbing job at my property. There was a toilet flush tank leak and Bath Tub faucet leak. They sent a plumber to fix it. Plumber was not able to fix it properly. I asked a recall, plumber came back but still not able to fix problem. Choice Home Warranty closed the ticket on their own. I called them back to open it again since problem exist. This happened in iteration for complete month. Tried to call plumber contractor multiple times who was not picking call. I raised same concern to choice home warranty and asked them to assign another contractor to fix this problem, but they did not assigned new contractor and they closed the ticket on their own without fixing the problem.
This was really frustrating for me as I was waiting on them for 1 month. I called them to resolve the problem or refund my per visit charge and refund my 3 year choice home warranty subscription charge. They refused to refund me back. Same time I got water heater broken . Based on experience from choice home warranty I called a certified plumber and got water heater replaced, toilet flush tank fixed and Bathtub faucet leak fixed on same day in 3 hours. It is no use to buy home warranty if they cannot deliver.
Ethan was professional and helpful. He is an asset to your company. He was polite and personable. I am Not sure I understand my statement below about this extra service fee. I don’t understand the $75 charge for setting up my contract that the company charges.
the technician was professional and prompt. He determined, after a thorough examination of the machine that my problem of water leakage was a plumbing problem. The machine was in good working order. The water was backing up from the drain.
Technician was good with his communication on when he’d arrive, and arrived when he said he would. He also was polite and quick with the repair, did not try and over sell. He was respectful and professional and the AC unit is now coming the house again.
My washer flooded the laundry room, wall to wall carpeting in the hall, and the bathroom. I called Choice for help and their response was "we do not respond to emergencies". This was clearly an appliance failure and I thought it should be covered under the warranty. I ended up calling COIT for help with the flooding. I have to pay the bill that I thought should be covered by Choice. I am going to look for another company. I am very dissatisfied.
Mitchell ** of Airstrike HVAC came to diagnose our AC problems. He was very polite and extremely knowledgeable. I diagnosed the problem, bad capacitor, and repaired the unit in about 15 minutes. Would recommend him to anyone. Our AC is now colder than it was last year.
Services received over the contract and renewal of the contract have been excellent. Once calling a claim, response was professional, and very efficient. I have been very satisfied with this service which is the main reason I have renewed my contract with Choice Home Warranty.
I called on Thursday, May 25 to submit a claim. I have not heard from anyone. Water was running in condo and in the hallway as well. Since no one contacted me I made a call to get the situation taken care of. The situation could have been awful if I had not called to fix this. If Choice can not service customers in the Maryland area, they should not be selling plans. This is totally unacceptable.
Was very thorough and explained what he did and what the cause of the issue was. Called in advance to let me know me he was on his way. He went right to work on the issue and finished very quickly. He cleaned up the area around the dryer.
At first, I was upset because I couldn’t get ahold of Choice Warranty then I found the correct number to use. They were very nice and prompt. I’m pleased with the service and response. Thank you and I would recommend Choice.
I stopped getting hot water. It took them 2 days to schedule tech who never showed cause they said they didn't get work order? Then it took 6 days before the 2nd tech came and stated I needed new one! It took Choice another 3 days to approve it and that was a Friday w/ holiday attached on Monday...which meant no hot water till Tuesday making it 2 weeks and 1 day to from reporting claim to replacement, and Tuesday not here yet so hopefully it's Tuesday and I had no choice but to approve 300.00 of non approved stuff that they don't clarify in email that I still have to pay in order to get it... So after 2 weeks and 300 or more, I guess I'll have hot water again!
My representative had great customer service skills, and very informative. A pleasure to talk to. I was switching from another home warranty provider and Safeco had coverage that beat out the other competitors by having a outside and inside coverage.
I recently switched from American Home Shield to Choice Warranty and so far I’m very happy. My most recent service was for my washer. Choice Warranty has partnered with Lowe’s and they are sending me a gift card. I have not yet received it so I hope I do soon but as long as I do I'm a happy customer!
On Sunday night 5/21/23 I filled out a service request form with CHW for a backed up toilet. Before the evening ended, CHW had arranged a plumber to come to my home on 5/22/23. The plumber arrived and completed his work by 10:00 am on Monday 5/22/23. This was an extreme example of customer service at its best. Admittedly, the job was just a clogged toilet and was repaired within 10 minutes. However, the fact that Waterway Plumbing arrived so timely and CHW had set up this fix so quickly was an example of the finest customer service I have experienced in a while. Kudos to CHW and Waterway Plumbing for an excellent job completed timely and with an unprecedented level of professionalism.
The technician gave great service and advice. He was a knowledgeable, honest, professional, courteous, understanding, and Godly man. Though the initial service scheduling appointment was canceled, the technical call ahead of time to inform me that he would arrive by 09:00 the next morning, and he arrived on time as promised. I Would definitely recommend this technician to friends and family.
The technician was very friendly and professional. He was able to verify the problem and complete the repair in a short amount of time. We would be happy to have this company come back if we were to have any problems.
Technician arrived as stated on time. Very clean, courteous and knowledgeable. Found the problem in the overflow hose and corrected it. The process for submitting a claim was very fast. Not complicated and the response from CHW to confirm a vendor was excellent. Unlike my previous experience with Fidelity Home Warranty which was a disaster and two years later I still have not heard from them after hours and hours trying to reach them even sent them a fax asking for help and no reply..
Choice was great they had someone out immediately last time I had an issue with my a/c. There was a problem though. It wasn’t Choices fault but the problem was with the man they sent. He said it was just a fuse that had blown so he replaced that. Then he asked me if I wanted a yearly service contact so I paid him the $75 for the Choice visit and $129 for the service contract. Not sure I should have done that. I tried to call him yesterday before I called Choice and he won’t answer his phone now. Just letting you know. Thank you, Bette
This Technician changed my appt to come out earlier to fix my AC Unit. I called the issue in, and the Customer Service Agent didn’t find it important to make my appt earlier. I had no air blowing out of my unit. They set it a week out, I called the Tech and let him know my house was hot 80-90 degrees, same as I told Customer Service, the Tech thought, I had set the first appt. I was suffering every night. Customer Service showed no concern. When people don’t have air for hot days or heat for cold days, that should be a PRIORITY.
Leon was very knowledgeable. He figured out the problem very quickly. He was on the phone with the warranty company within 15 minutes of getting to my house. The part has been ordered and will be replaced within the week.
Service technician didn’t show up on Tuesday, called service tech and had to reschedule, took an additional two days to finally inspect and verify that my tank had failed. To my astonishment the company denied my claim! I am investigating the reason, still no hot water so I am getting a new hot water heater and paying for it myself.
Very pleased with the work of the contractor. He did a good job. The contractor was on time. He did a good job. He was clean, he didn't leave a mess, he was friendly, he was quick. He was also very knowledgeable. He knew exactly what to do with with the machine.
The customer service staff are very rude. I asked to speak to a supervisor three times and they all denied me. Three different people said, "Sorry we can’t get you to a supervisor because your information is the same." I will never sign with you again. Your advertisement is false. You do whatever it takes to prevent paying for a claim.
We chose Choice Home Warranty to protect our appliances in our home based on a recommendation that a friend gave us. We are very glad that we did. They were prompt to respond to our claim. Agent was knowledgeable of the work that was needed to resolve the situation. I feel that the recommended company will do a good job.
9 days and still waiting, all this time CHW has been stalling and clearly delaying decision to make the repair, every day the status is waiting for the technician to provide information and technician has done several times, then CHW says that will review the information, and the goes back to pending information from technician even when it was already submitted, so I am still waiting for my repair… terrible experiend and no, I will not recommend CHW to anyone.
My washer and dryer broke Sears was sent and I am very satisfied with their work. I also had my light fixture repaired and am waiting for a part so it can be fixed, I have had Choice for many years and happy with it.
I had one plumber request queried by choice and the manager explained why it was not covered but then proceeded in cancelling that one plus 2 other valid ones! Thanks to the new agent, I could request these 2 again. But This delayed the repairs for 3 weeks! Poor quality on behalf of the case manager I talked with. Very poor.
Choice Home Warranty is trying not to cover my refrigerator in my pool house. When I opened this policy they said it would be covered and when something went wrong they are saying it is not covered. They didn't mind taking my money for an additional coverage of two refrigerators but when one of them stopped working they do not want to cover it.
The technician was polite, and had the problem accessed and has to order part. Will come back with new one. Very happy with service. They called to let me know when to expect new Ice maker. It's on back order for 2 mo.
Contractor was very knowledgeable and patient with me. He came to me on time and did not rush the visit. He took the time to explain what was the problem and what to do in the future so this problem and others should not happen again.
Our garbage disposal stopped working. We put a claim in to have it repaired, and it was taken care of in less than 24 hours. Not only did they fix the garbage disposal, but they actually gave us a new one. Thank you so much.
He went right to work then explained what was wrong. He got the part then again went right to work. Recommend this technician for all your appliances. He spoke with us afterwards and you could tell he was a hard honest man.
The dishwasher was leaking (not all the time). A technician was here in a couple of days. Of course the dishwasher wouldn't leak. He told us to call back if it starts to leak again. I submitted a new claim where I have some more information.
This is the 2nd visit for this issue. The warranty company sent out a different plumber the first time. He recognized we needed a particular seal but didn’t carry it. He was able, however, to find one in his truck that he was able to fit and it stopped the leakage for maybe a couple of months. At that point, it started leaking again. This technician recognized right away that unless we get the exact part needed for this particular toilet, it will keep happening. He needs to get the okay from the warranty company and then he can order the part and fix the issue. I appreciate his honesty and diligence in helping me rectify this continuing problem.
Every service has been handled quickly with ease and professionalism. All issue have been resolved in a quick and timely manner. Very easy to submit trouble calls, follow up and see the result from the technician visit. Even offered to buy a unit I had to purchase out of pocket at their purchase price, which saved me a few hundred dollars. Highly recommended!!!!
I am still reaching out to claims rep. My broken thermostat costs upwards to $200 and is a Trane. My replacement is a $30 Honeywell. Why would a different brand, much cheaper as well, be considered as a suitable replacement? I want a comparable Trane thermostat. Not happy at all. Now I have to paint.
Our dishwasher wouldn’t work so I filed a claim with Choice Home Warranty. They set up an appointment right away. The technician called us and we were able to fix the problem over the phone. That saved us a service call. Thank you Choice Home Warranty.
Your service was very good. We got an appointment the same day. We are waiting on parts to repair the unit and hope to have the refrigerator working soon. We would recommend Choice Home to anyone. They are professional, reliable and Good.
My microwave broke. I submitted the claim, a technician arrived. Technician was awesome. The microwave needed to be replaced. I received this email that said I would receive $190 Lowe’s gift card for a replacement (you know so you can upgrade.) Before I realized what I was doing I mistakenly clicked accept. So now I am waiting up to 30 days for a gift card that doesn’t cover the replacement cost of my microwave. I’m glad I got to have the experience now with something like a microwave. This has made me realize that I don’t need to renew the policy in a few months.
My air conditioning unit stop working in the middle of the day. I called and place claim and they responded less than 24 hours. I'm so thankful because it was over 100 degrees outside, so I needed to get my air conditioning fixed as quickly as possible. The respond time was awesome. I will recommend Choice to all my family and friends. Thank you so much.
Choice Home Warranty dispatched GreenWire Appliance repair to fix our washer. He came out and there was two parts needed to complete the repair. He repaired the first part and was approved by CHW yesterday to get the second part needed to complete the job. So now just expecting GreenWire's call once he gets that part to finish fixing washer. Very happy with both CHW representatives and GreenWire's technician.
Very disappointed. Did not get service promised. Waited for documents to be mailed to me. No one followed up. I will not be recommending your company due to lack of proper communication or correct information. A part was not covered and without it my AC unit will not work properly.
I had an awful experience with case manager Shauntel M. Her tone was very condescending and her choice of words were offensive. Please listen to the call if they are recorded. After speaking with her I called customer service to cancel my acct. The acct recovery specialist I spoke with was so kind and I could tell she genuinely cared about my feeling and my experience and she wanted to assist me to the best of her ability. I am a former customer service rep so you have to be really good or really bad to get a review from me. I had a horrible experience with my case manager.
It took some time to find companies to repair my items. Once I had responses I was extremely satisfied with the work done. Sears came out to fix my dryer and Vicory Plumbing to fix my toilet. Everything was so professional and I am more than pleased.
If you want to pay money for a company that might, maybe, most likely won’t cover what you need - Choice Home Warranty is what you want. Have had a good contractor to repair our garage motor, however other contractors use the system to get a stable income from your call out fee while misdiagnosing other claims to make their money from you, the homeowner. Will I buy a home warranty from Choice with my next home, NOPE.
Wish that my water leak outside could been covered and THE LOCAL TECHNICIAN WAS UNBELIEVABLE. DID LOT EXTRA WORK WITHOUT COST. I AM 83 YEAR OLD AND HE WAS LOT HELP. Glad of the quick response I GOT WHEN I filled claim and answers back.
Took over a month to get a plumber out to my home. Was not able to use my washer or dishwasher. After numerous call a app. was made for me. I took the day off from work. No plumber. A week later still no one. Finally today a plumber came out, unclogged my pipe. He was very nice, was on time, unclogged my pipe in no time at all. I would recommend him. Not so sure about recommending Choice Warranty.
It took over a month to find a repairman as they had no one in my area. The repairman who came was awesome and actually said he could do the repairs but needed approval and to order parts. Next day I get an email that they would replace my refrigerators least 1700 plus tax and offered $986 to replace a French door refrigerator with ice maker. The cheapest I could find was 1800 plus tax. They would not budge on replacement price. So I’ll need to shell out another $900 or live with it.
Repairman showed up, did the job and gave me a few suggestions to keep it maintained. I am thankful he was knowledgeable and fixed the problems. I don't perceive any new problems. My A/C was blowing cool air before he left.
Sonny, was absolutely very help and knowledgeable on your product, giving you a second try, I'm hoping my second time around will be a better. Thank you Sonny for the follow up, appreciate it! That was awesome! I didn't have to actually call Choice Home Warranty back.
Excellent service done by Choice Home Warranty for handling my claim. Only took several minutes and I had a claim number and a response from CRS Concept Renaissance Services (Plumbing Co) within a few hours. The next day Joseph the plumber from CRS was at my house. He was very professional and did an excellent job replacing the garbage disposal. He also replaced the pipe that was leaking. He had all the supplies and tools needed to get job done. I would highly recommend both CHW and CRS.
When I put in a case, I received an email to call Choice as more info was needed. I called and was told no more info was needed. I told the person on the phone that I was instructed to call Choice by email. He told me that the case was fine and didn't need any more info. It seemed like an odd waste of time. Just odd.
I was satisfied with all the answers and inquiries I made and for the quality of service I will receive for a very reasonable price. The attendance was very courteous and reassured me I get the best home warranty service available in the market today.
I have not used the service yet but in the case that I have to I have peace of mind. I spoke with Joseph ** and he was very professional, honest, and courteous. I asked questions and he had the answers. I believe this is a 100% legitimate company. They were rated in the top ten warranty companies. 5 out of 5 stars on professionalism. Thank you Mr. ** for your honesty, knowledge, and integrity. I believe in your company, I believe that this company will deliver on all their guarantees. Also thank you for saving me a lot of money. Thanks again Choice, Tony L.
Ryan was very knowledgeable and ensured all my questions were answered thoroughly. Got a great deal on comprehensive home coverage. Very reasonable cost and also found out the coverage is transferable. Bonus! Very easy application process and my good friend has had good experiences with the company.
Honestly, I did not think this repair would be covered. Nonetheless, I submitted a claim. The digital response was quick. The technician arrived well within the predicted time window, got the job done, and engaged in a friendly conversation. A very positive first experience with Choice Home Warranty.
Choice Home Warranty services have always been professional in all aspects that we’ve dealt with. I am a Realtor and They take care us and our Clients. Even when I think we can’t get help, they come through for us.
I am a new customer of CHW and I am very happy with their excellent customer service and their best prices to provide for my home maintenance coverages with variety options to additional coverage of the roof repair and sprinkle system. I’ve called for my garbage disposal repair on 05/23/23 and they sent a skilled technician to fix my garbage disposal for just a short time frame. Thank you so much for your great services.
They came within 3 days of my request. On time and very professional. Identified the problem right away and took the time to fix it. Ordered a new ice machine and said he would let me know when he needed to come back to install. Also gave me some great advice re: appliance purchases. Really great service.
Your company will not fix the hole in my Freon line, so my freon will leak out in time so we will be back to "square one" and will have to call your company again to refill my Freon. We are going to contact the Better Business Bureau about your practices. You are not being fair. We thought your company was reputable.
Very convenient and easy to file a claim and the service was fast. They sent somebody to fix the problem in no time at all, we are very happy with the service and very pleased with the result. We highly recommend Choice Home Warranty!
So far your company has been terrific. The communication has been amazing. For a Company this large is very impressive. work with. He always kept in touch with me and did a great job. Yoel was very good. I would highly recommend him.
Ac wasn’t cooling the way it should. Your tech did a great job. I’m very pleased. The tech was very helpful and knowledgeable and fixed the issue. I’m glad I did get a home warranty with you. Thank you.
Mechanics were friendly, knowledgeable, quick & efficient. 1st Choice Plumbing is in my opinion a good dependable company. & Choice Home warranty company is excellent. Have had other home warranty companies that just wasn't very dependable or thorough at their job. I've had nothing but good experiences with Choice Home Warranty. I recommend it to everyone.
Dan from USA Plumbing was very courteous, polite, patient and knowledgeable. He took time to explain to me and my husband what he was doing. We felt comfortable with talking to us about all our questions. He had what all technician should have "Excellent Customer Service".
Moving to a new area and not knowing anyone, it was great to rely on Choice Warranty when we had a problem! The technician was knowledgeable and did a great job! I would never want to own a home without this kind of protection!
Found water below the vent. Called Heating and Cooling Co. last night when I found it. Then checked my policy which I’d only started May 13th. Wanted to be sure I didn’t have to go through you since it was less than 30 days.
I have been used many warranty companies, Choice is the best so far. I will switch to Choice when my 5 other properties terms matured. Choice has the best price and low deductible, the contractors are professionals. I would recommend Choice to all my friends.
BUYER BEWARE!! If I could give less than one star I would. They have a clause in the policy that they will not cover “Unknown Pre-existing conditions”. I had my policy for about 45 days when my water heater would not shut off. The technician said I needed a new hot water heater. Choice Home Warranty denied the claim citing “Unknown pre-Existing Conditions”. Saying that hot water heaters deteriorated over time. Well yeah that’s why we get a home warranty. So basically with this clause they can deny any and all claim. This is a scam. The company is a scam. When disputing the matter, the “case manager” talks over you and refuses to transfer to their manager. So I tried to cancel my policy because they are worthless. Not only did they take one month of insurance out but also charge a $50 cancellation fee. Oh and the refund will take 15-30 to receive when I have them the year of premium it didn’t take 15-30 for them to receive.
It has taken a month to get my claim addressed. This could have been done in just a couple of days. I have had to make several phone calls to address my claim and each person told me something different concerning what could and can’t be done. This process should have been much easier.
Tuesday night my AC failed. I put in a work order later that night. The next day I quickly recieved an appointment. Response to work order request was great. Service tech showed up in a timely manner, and after corrected trouble with equipment, provided a great explanation why unit failed.
The technician was very courteous and had the knowledge of the type of stove we had. He gave of other ideas as to what to look for if another problem arose. Even though there was nothing wrong with stove, something I forgot to do, he didn't make me feel silly. Thanks so much.
Signed up for home warranty, The person who helped me was so professional, explained everything, answered all my questions so I signed up for your home warranty… It is so nice to be able to talk to somebody who answers all your questions, is very professional. It made it a very nice experience for me…
Choice Home Warranty has always treated me with great respect. I’ve never felt slighted in any way. I would definitely recommend CHW to others. When I call I’ve never been left on hold for long. You can request a callback without losing your place in line.
Luke ** was very knowledgeable, friendly, and went above and beyond to help source the right policy for me and my home. Was recommended this service from my parents and so far, great overall initial experience with Choice and looking forward to a long relationship.
Choice was very quick at getting our appliance taken care of. The technician was very knowledgeable and friendly. I would definitely refer people to Choice home warranty. It’s nothing like the experience I had with another Home warranty where I waited weeks to even see someone.
Customer service was excellent today. Courteous and quick response to the problem. -unique
Reassigned a new vendor and really Appreciate the help. Very happy with Choice. -unique
Donte was great - Kind. Gentle - Answered all questions and helped with everything - He says RFG is good for now - He did do brush coil. Clean in the back - He was form Sears so I liked it. All is good-.
The vendor arrived on time, diagnosed the problem, ordered the replacement part, and scheduled the next visit for repair. The only issue is that Choice Home Warranty misstated the problem in the repair order and there was no way to correct it until the vendor arrived and was told.
So far it has taken 3 weeks to get a technician out here. They said the parts will be here in a couple of days but they can't come back for 2 more weeks. So 5 almost 6 weeks to our microwave repaired. Unacceptable!
I would highly recommend Jay from Cool N Arizona. He came promptly and did a thorough inspection of both our AC Units. He located the trouble and made the needed repairs. In addition, he inspected the vents inside the house and double checked the freon on both AC units. He took his time and explained everything to us. He was excellent!!!
The team from 5 Star Electric were. On time, professional installers and maybe the best overall team that's ever came to my home. For that reason I gave them a 5 star rating. I would recommend 5 Star to anyone who has electrical problems as I don't believe anyone is better than 5 Star Electric. I hope my testimony of how efficient 5 Star Electric is will allow them to get more jobs from CHOICE Home Warranty.
CHW repaired my AC unit (after first denying my claim and following an appeal process) with quality Bryant/Carrier air conditioner system. Mike Myers & Sons was very punctual. They started at 9am and was done by 11:30am. Thank you all for the upgrade!
Time between notifying Choice Warranty and receiving service from a technician was excessive since the service needed was related to the HVAC system not running. Two + days to provide service needed considering the fact the ambient temps were above 90 degrees could be detrimental to health in the dwelling.
I bought the full warranty coverage mainly to cover costly AC repair or replacement. I was sold on the fact the company has changed since new ownership and covers all main components that my prior coverage would not. Now after paying for coverage, I am now paying for a whole AC unit and service call after the coverage again does not cover me in times of need... long week without AC in Arizona heat, to find out I once again am screwed!
Kris ** has come two different times to fix 2 different leaks under sinks, one in bathroom and most recently, a leak in disposal under the kitchen sink. He is knowledgeable, careful and quick. Does excellent work. Plus, he is very personable.
Your people turned down repair of airconditioner because of a lie about the report by the tech who looked at the unit, your people said he said rust and corrosion was the cause of damage. I ask him about that and he says his report said damage was caused by improper seal or normal.
The appointment was scheduled and made on time. The technicians were prompt. Bob and Shabdan were very understanding and detailed in their explanations. They found the fault quickly and has communicated with me that they will be back when the parts are available to complete the repairs. They are an asset to your company.
Tired of repairing the same problem. I have had several technicians tell me the same problem but I keep repairing this refrigerator over and over again. Please replace our compensate for this refrigerator. As per the warranty states it will.
Checking out your service and I just signed for the total plan. It is a relief to know that if something does wrong or breaks I can call and the problem will be taken care of for me. The agent I spoke to was very helpful.
They don't stop with the phone calls once they get your info. I cussed them out a couple of times. They actually drove me to another company, but in the end, I ended up with Choice because the other company was a scam warranty. They required the past 3 years of a/c service receipts before the warranty would kick in. Who does that?
Had a issue with my air conditioner, called to get someone out to fix and the person I spoke with was so hard to understand and there was such horrible background noise and not only that but it took two days before they got someone out who really didn’t do anything but stand there and say, "Well it’s looks like it’s working." Yes it works but they're water everywhere. ???? Not really happy.
I called in my claim at approximately 8:15am - by 11:15am I still had not received any email concerning any plumber taking my "call". I contacted S & J, a service which took care of a claim back in January (the company given to me through Choice to help with a different plumbing problem). When I contacted S & J, I was told a technician would be out in approximately 2 hrs. He arrived about 1 hour later!!! Plumbing problem fixed - I never did get help from my original claim called in at 8:15am, I had to do my own recruiting to get the repairs done!!! S&J came out quickly and the repair job was completed in about 15 minutes and the toilet was put back into working condition. I gave S&J a 5 star because they responded to the need and answered my call for help, yes I would recommend them to a friend for plumbing repairs.
Not very happy with what was offered. I thought it was an insult. When I signed up they told me replaced with a comparable unit. What I was offered barely pays for someone to come back and install the machine. Also the gift cards would take over 30 days to receive. You try not doing laundry for a month and ask me why I wrote this.
It took 4 tries before he got here. I wasn't ain't happy about that but once he got here he was very nice and professional. If there was more communication during the days so I wasn't sitting around waiting all day that would have been better.
He was a great help and accommodating. He worked around my time schedule. He wasn't. He knew exactly what to go and do. He got it all fixed in one day then even call back later on in the day to go and find out if the ac unit was working.
Sam did an excellent job in getting my air conditioning problem resolved. I would definitely recommend Choice Home Warranty as they have quality subcontractors whom they use to fix home problems. Bosch air conditioning service is a quality company.
I have looked into this service before and my son who has had it for a few years said it was a very good service and that I needed to sign up. Just goggled it and was looking at it when I received a call from Home Warranty and they explained it again for me. Could not have been easier or more informative.
Good service and timely response. I have not been with this company over a year, but at this time I do not have anything negative to say. I am please, so far and I would recommend them for service to your home.
I always call Lucas when I want to get another policy. He has always been pleasant and given me such great prices on my policies. I’m very satisfied with my service with Choice!!! I have not had to use Choice Home Warranty yet but really live knowing I will be covered.
This is the 4th time that I have had to pay for the return air duct to be re-attached to the air handler (this time charge was $245 to re-attach + $85 service charge). Previous technicians have said they would attach it properly only for it to detach again & again. Home warranty ads make it sound like customer would only ever pay "service charge" when in truth many, many problems are not covered!!!
I am very pleased with the work that were done on my LG Refrigerator. Each technician (3) seems to be experienced in the work that were done. Not too pleased with the additional cost when it required a door gasket after the last job, hence 4 stars rating for this, only.
Our dishwasher was not pumping out the water in it. On Sunday I filed a claim online. Later that day I received an email stating a serviceman would be out the next day, Monday. The serviceman arrived Monday morning and had the problem fixed within a half hour. Excellent service and we couldn't ask for better.
So far, we are running a 75% rejection on coverage. They always have issues finding technicians willing to work with them. Our A/C stopped working and it took a week to get someone to come look at it. The blower motor went out and they rejected the coverage claiming it was under warranty when in fact it is not. So the unit has been down going on 2 weeks now.
We have used CHW for 6 yrs and have no major expenses, but as soon as we need you, you do not pay the majority. That was disappointing. For years, you would not replace our AC unit, just nursed it until no more nursing worked. We were very patient with a process that was not beneficial to us. Disappointed with CHW, but the actual vendor, Travis was GREAT.
I think the gentleman’s name was Josh. He came out and repaired my toilet and was very very thorough and was very nice and thank him for that because I was not nice at first - he took charge, got it done and I am hoping that it should continue to work thanks to the technician - Mary **
STAY AWAY FROM THEM!!! On May 5th, I filed claim #** for my AC unit, which stopped blowing cold air. A technician from 72 Degrees Services visited on May 8th and determined that the AC unit needed to be replaced. Choice Home Warranty approved the replacement of the condenser on May 9th, but I was informed that I would be responsible for paying $596.25 for the evaporator coils. Additionally, due to that I have a R22 refrigerant unit, they stated that an upgrade to a newer system would be required, at an additional cost of $1760 since R22 units are no longer manufactured.
When I contacted the technician to request a breakdown of the costs, their response was both rude and unprofessional. They refused to provide the information and abruptly ended the call. Not only that, I found out that the technician left the condenser panel open. Didn't even bother to close it. Despite my numerous attempts, I was unable to reach them. Frustrated, I contacted Choice Home Warranty to request a cost breakdown, but they explained that they did not have access to the information at that time. Consequently, they escalated the claim to a case manager on May 12th.
Finally, on May 18th, I had a conversation with the assigned case manager, Dielliavissia **. She assured me that she would obtain an itemized cost list and arrange for the technician to come back and close the condenser panel. However, as of today, May 24, 2023, no progress has been made in obtaining the breakdown or resolving the open panel issue. I am extremely disappointed with the lack of action and follow-through. Furthermore, when I requested that another company be assigned to address the issue, considering my negative experience with the technician from 72 Degrees Services, my request was unfortunately denied.
Moreover, prior to purchasing the policy, Choice Home Warranty explicitly assured me that they would replace my AC unit in the event of a malfunction. However, they now insist that, due to the age of my unit, I am required to pay $2,356.25 for a replacement, which I find to be an unreasonable amount. It is disheartening that if I bought a product ten years ago and it breaks, with the same model no longer available, I should be expected to shoulder half of the replacement cost. This raises the question of the purpose of buying a warranty if they initially promised a complete replacement of the air conditioning system. Learn from my experience, and stay away from them!!!
Albert was very thorough and professional. Respected my "senior citizen" and "retired" status with additional discount that sealed the deal. I have used a different company for two years. The contract I chose with Choice reduced the cost by 50% over my previous company. I look forward to using the service.
Technician was wonderful, Choice Home Warranty service was atrocious. Appointment to speak to a Service Rep was a week out. Warranty claims you will cover garage door opener, but makes no mention of cause of breaking! Pathetic! I will not renew and will tell everyone I know to avoid your company!
I filed claim for refrigerator which should have been replaced before due to performance and floor was eaten out from leakage. Repairman showed up unexpectedly. He examined, talked to Choice for some time, then told me refrigerator was unrepairable. He said I would hear from Choice in two days. Several days went by, and I finally called Choice when almost a week had passed. They said they never received a report from Sears(?), and would email them. That was a few days ago. I have heard nothing yet as to disposition of my claim.
ED was on time, very courteous, efficient, fix the problem, was neat, and on his way. I told Ed the problem and he got to work on it right away.. First time using our service contract and was pleased with the service.
We have lived in our home for almost five years. We have had multiple home warranty calls out for our AC unit. Choice has been the first company to actually approve repair! Highly recommend! Our unit finally cools and leaks are finally sealed! Thank you Choice Home Warranty and Optimum Air!
The guy ordered the parts and found temp solution until then. They will be back next week. Also gave me more info I need for my appliance. Great work. Ice makes a difference for your guests on these hot days. He also took off his shoes to accommodate the home's maintenance.
I have had to send messages to your company for two of my service request. The reply time is too long over 12 hours if at all. The response time from AHS was faster. I switched because of cost. I have Ed considered canceling and going back to AHS
Put in a claim for refrigerator not working on Sunday. Technician came on Tuesday. Said unit needed replaced. Within 2 hours received email from CHW saying we would be issued a Lowes gift card to replace refrigerator. The problem was, they said we would get gift card within 30 days! We need refrigerator today. Could not wait, not knowing when we would get gift card. Had to buy a new one today. The big issue is on 4/13/23, we put in a claim for AC not working, 6 weeks later and AC still not fixed! They say they are trying to find a technician to take the job! This is unacceptable!
Recently I changed home warranty companies after extensive research of same. My choice was Choice based on reviews and overall ratings. I find the cost very acceptable. Ease of signing up was trouble free. The Agent was polite and took the time to explain everything. I look forward to happy journey with Choice.
We have been with Choice for several years now and they have been Professional and helpful on each claim. We have also replaced and repaired several appliances. Lately it has been getting harder to get a repair technician to respond and even shop up after accepting a job. Also they are not even responding at all to jobs and leaving them open and unclaimed.
Jackson Unlimited was extremely professional, courteous and knowledgeable. The person corrected my issue with little needed interaction and I was extremely satisfied with the service. After completing the work, the technician stayed and ensured the unit worked before leaving. I would definitely recommend this technician to others.
They responded fairly quickly. In couple of days the electrician was here fix the issue right away as he had the part needed on his truck. I am happy with the whole experience. Good job. Thank you. I will definitely recommend CHW to my friends.
Did a great job. Got the job done. First came on time very nice guy knew what he was doing. Would hire him again to the job office hope he stays in contract with Choice so I could use them again if I need more work with Plumbing.
Yet again, Choice have let me down. AC Still not operational and the response from an unqualified Choice representative on how to fix the AC unit when talking to a qualified technician is beyond comparison. I know the business model is do things as cheap and repairs first and avoid replacing, if at all possible, but customer First does not even come into the priority for Choice.
Terrible response time to get AC flowing out of AC causing floor damage. First caller didn't show up, second took 48 hours. Just not acceptable in an emergency when then is water damage. Will consider my policy. Didn't get any more considerations.
Repairman Enrique of Fusion Garage Doors was committed to getting to our house to analyze the problem. He was running late, but kept us informed, apologized and asked if 7pm would be too late. We were grateful that he was willing to work that late. He showed me a broken gear inside of the housing that would have to be ordered. We received a notification the next day that our repair was on Hold as Enrique said it would be until they received the part which he promised to order that evening. Super polite, and totally knowledgeable individual.
We were having inner AC unit was not draining properly tech came and fix the problem quickly and efficiently. We were very pleased with the service and professionalism. We are very happy with the choice warranty and their contract partners.
We have had many home warranty companies in our life but Choice is by far the worst. Never call us back, never listen to our concerns. You make the technician perform tests when he thought they weren't necessary and then you don't cover those charges. Ridiculous customer service. This is the 2nd claim we have filed in a year where you gave us no resolution. And we were on our own to fix the problem. Cannot wait until our warranty runs out so we can get a better company. Feel free to call to discuss anytime.
This is the 3rd time I used the Choice Home Warranty. I usually submit my request and in less than a few hours I have a technician appointment. This time, it appeared everyone was busy. After a few days, I was given the option to find my own technician and be reimbursed. If CHW found a technician for me before I made the decision to opt for my technician, I would have to use the assigned technician.
So instead of having someone look at my AC the same day, I had to wait for the next week. I was told Thursday, by email, but then received a call Monday, that a technician from a different company would be coming out to service my AC. Once Jeremy, from 904 Air showed up, he was able to get the AC unit back up and cooling. He was friendly, courteous, knowledgeable and talked through the process of diagnosing and treating the unit. He tested and ran checks on the condenser/ compressor once he changed out a capacitor that had gone bad. I’m very satisfied. Happy homeowner again! Thanks CHW!
As usual, my repair was not covered there seems to always be some loophole. I’ve had the service for five years. Every time I’ve tried to fix an appliance that has gone bad. There was always a loophole as to why the product was not covered. My air conditioning unit was filled to have corrosion, which was apparently not covered. It seems that would be a normal wear and tear that should’ve been covered. It makes no sense I would not recommend this warranty to anyone. Very unhappy. I would’ve thought at least they could have covered even a small part of the repair bill.
The technician was outstanding. He was polite, professional, and certainly knew his job. Once he arrives he went right to work to repair the leak in my bathroom. I was extremely pleased with the job he did, and certainly would want him back again if I have any other issues.
I just signed up, so I do not have any experiences yet with the company, other than the sales team that were friendly (I know that goes with the territory), and were able to offer me a discounted price if I signed up today! I am willing to give it a try.. I hope they will provide the excellent service that they are known for!
I am very disappointed in Choice Home Warranty overall. I would NOT recommend them for your home warranty, ever. They have failed to provide the best warranty for my home appliances. I will end up cancelling my warranty with them and using another company.
Daniel ** was very professional, his knowledge of the services rendered was impressive. He introduced me to additional coverages that compliments my home essential features and at a price that's Affordable to my budget. Daniel done an amazing job with pointing out the pros over the cons.
The representative I talked to was polite, informative, took my information and filed the claim in a timely manner. The repair company scheduled the appointment quickly, but then it was re-scheduled. So far, everything has gone as anticipated and will wait and see how the claim is handled after the tech access the problem and what the solution will be.
I was looking at the plan online. I was called and a couple hours we signed up. We are seniors and I am also a veteran. We got a great rate. We will not hesitate to recommend you to our friends. Thank you
I recently had to get a serviceman to fix my dryer. He did and pointed out the fact that the water escape hose was in the sink, moved it to a proper drain and taught me something. The servicemen who have come in prior to this one never touched the drain hose.
I appreciate Sam's openness and transparency. Easy to talk to and not stuck to a script. He was also patient and not pushy. Now we will wait and see if the company lives up to what we were told. Time will tell!
Great customer service, rep. Was very polite and explained my payments and coverage very well ... I bought the total plan and added the additional refrigerator and the stand alone freezer… l told Rep. Joseph ext. ** that Our additional refrigerator and our stand alone freezer are in the garage. He said no problem, they will be covered also on my plan … Thank you Choice Home Warranty for your excellent customer service… Manuel **
I was very pleased with the service I received. The technician was very polite & courteous. He was also prompt to assess the problem, reported it to CHW for approval, installed, and cleaned up after himself all within 30 minutes. Great job.
I enjoyed speaking to the representative from Choice Home Warranty regarding coverage. I spoke with Simon **, who explained everything to me regarding coverage, best prices, etc. He was very knowledgeable, had a pleasant personality, and made me feel I was his only client. I am hoping that the customer support I received today is an indication of how the company handles or responds to a service call in the future. I would definitely recommend this company to friends and family.
We have recently moved to a new house and since we were looking for a good reliable home warranty service. We were referred to Choice by my brother who is a very loyal customer of Choice! I called Choice today and talked to Tony **, a very pleasant and courteous person, yet real professional and skillful. Tony and the Plan impressed me so much so that we became the new members of the Choice family.
Having had the repair done and for the component to still need repair within 30 days, Choice supported the original claim and had the repair completed. Their service among the home warranty companies is top notch. I have had a number of other services and Choice is by far the best. Fast, responsive and understanding, which is what every homeowner needs when they're in a time of home appliance failure. Thanks Choice!
Adrian was a huge help in answering my questions and concerns. Adrian was professional and courteous, I enjoyed working with him. I feel better knowing that I have this coverage if any issues develop. Looking forward to our working together.
Our ice maker started leaking and making loud grinding noises. Went online and requested a service call. Had an appointment scheduled within 24hrs. Service call repairman came out, did a cursory inspection, but listened to my complaint of the issue. He had to order a new part but said he would come out as soon as the part came in. Part was delivered by Sears very quickly, I texted him to let him know the part was in and he came out the same day. Part installed and now the ice maker seems to be working better than ever.
The technician was timely, friendly, gave a good explanation of what the process was and cleaned up afterwards. He also offered advice on how to improve other items relevant to the plumbing work that he did. I would highly recommend him to others.
Replaced plug for freezer that had sparked and turned black. Also fixed garbage disposal that had quit working by resetting switch. He was very polite and efficient and wore shoe covers when entering my house. I would gladly use him for any other problems.