Choice Home Warranty Reviews

The technician was great! He arrived when he said he would and had my system up and running quickly! My only point of frustration was that I didn’t have air in the main part of my house for almost a week due to scheduling by the warranty company!

Claims should be approved faster to make sure the job is done in a reasonable amount of time, especially depending on the claim. As well as to make sure the claim is truly completed. Vendors should be vetted out properly before being assigned an account.

Very professional and efficient. I would recommend this company to people who do not have a home warranty. They kept me informed of the appointment time and actually came earlier than expected after calling to make sure that was okay.

Arrived timely. Professional and knowledgeable. Stayed in communication. Diagnosed the problem and submitted the claim. Provided a detailed receipt for cash payment of co-pay.

My garage door opener failed to open on a Sunday. I called Home Warranty and given a claim number. I was kept informed by email. I had an appointment by the next day. Even a picture of the worker sent to my door was included. Worker was respectful and willing to answer questions.

I did receive a prompt call back once submitting a claim. It was for a washing machine that broke. Turns out it was not repairable. I was offered a Lowe's e-card for the amount of the offer, which I thought was great...except the fact I have to wait up to 30 days. I accepted prior to knowing time frame. Besides that, I had a great experience with Choice Warranty.

The person who came to fix the garage is extremely knowledgeable and on the spot in resolving the issue in a timely fashion. Although Choice Warranty didn’t cover the service, cost was reasonable to move forward and get the work done, thanks.

The appt I was originally given didn't work for me because I was going to be out of town. Kent worked with me and got me into his schedule before my trip. He was very personable and got to work, figured out the problem quickly from what I told him, and was done within an hour. I was so impressed!!!

We are extremely grateful & happy with Choice Home Warranty. We have been with them over 10 years & they always send a technician within 24hrs of our claim & 90% of the time they fix the problem or replace it with a refund check. I’m extremely satisfied as a customer.

There are some improvements needed related to communication between service companies and CHW. We received emails with dates for service that were never planned from CHW and the service companies (2) that made appointments never came until I called to complain. The first companies came and I never heard from CHW or the services company. Until I called 4 days later nothing had been accomplished.

We had a pretty bad water leak under our sink and come to find out that the drain basket and faucet gasket were leaking. CHW was called and within two business days a plumber was out and working on the sink and faucet. The plumber was very courteous and professional. The experience was a very good one and left me feeling calm and that the job had been done right. Plumber finished within 90 minutes and all leaks were taken care of. This was a huge difference from the previous home warranty company I had contracted with. CHW left me feeling that my money was well spent. I am happy with their service, efficiency, and choice of vendor to send out.

A home warranty is something that is good to have. I did my research and Choice was the most economical, so I went with them. When I need service, I get what I need and it has not been a problem. In the past, I would call them but now I don't talk to a live person. I talk to AI, tell them what I need, and they set up the service. The process was easy enough. Then I get an email with the contractor's name and the date range when I'll be contacted. The last tech who came out was very good. The claim was for my garage door opener where the door was falling off the track. The tech fixed the track in the ceiling and it's working fine now. He answered all my questions and I would call him back for something else that I potentially will need. All in all, Choice is a good company and I haven't had any complaints the two or three times I've used them since I've had the warranty.

We bought our place six years ago, and one of our requirements was that they'd have some kind of a warranty for 18 months. And the previous owners had brought a contract with Choice, and we just continued with that contract. Their customer service was okay. I renewed with them three times already.

The experience with our water repair was exemplary. The appointment was made and accepted quickly. Demitresse, the service rep was punctual, efficient and professional as he addressed and replaced the heating element. Choice’s home warranty program is a Godsend. It is the most efficient and cost savings program available to homeowners.

Haven’t received a call, text, email about my claim. My pipe is leaking and no one has communicated to me about my claim .. Demanding me to get my own tech? Why should I have to get a tech when I pay every month for this service.

I just signed up for Choice Home Warranty and since I'm new to your company I will review your company later once I've been familiar with the company. The salesman was Moe and he was friendly and professional.

Technician provided by Choice was great. He was well versed in replacing the item he was sent to service and was a pleasure to talk to as well. Todd did a great job and I would welcome him back at any time.

Kristopher **, On Point Plumbing Company LLC, was one of the most reliable I have ever dealt with. We received prompt & excellent service and will definitely use him again if needed even without the warranty!

Our first appointment with this Tech was cancelled and we had to call to get back on schedule. He gave us a date but called later to come early which was nice. Upon arriving he introduced himself and got right to work. He resolved the problem much quicker than expected and got my light working better than ever. He even gave good advice on how to keep them working..

Great expedited services, automated call system appears to be working good! I was able to report my hot water heater problem and by the time I got off the phone and checked email, the repair was already schedule for tomorrow morning.

Down South Plumbing came and worked on my tub. He got the clog cleaned out. Great service. I would recommend him to anyone who has plumbing problems. He got the clog undone that I couldn't unblock it. Wonderful job!!

Aaron (sp?) was very professional. Diagnosed the problem quickly. Also friendly and courteous. He needed to order a part after the first visit. Then his company reschedule the return visit for a week later. Problem with the dryer was fixed quickly.

Re Claim **. Electrician came on May 28 to inspect our problem. After testing he stated a more detailed test is required and that he would set up a referral for it. As of today, Jun 4, I have received no word on the request. Please advise.

You have always hired good repairmen, and I am happy with your company.

It was a pleasure to hear from Jhonatan ** this morning. He was professional, confidential in his representation of Choice Home Warranty and very patient to answer all questions. I even posed my last question, “What did I not ask that I need to know”! He answered in a thoughtful and particular manner. CHW needs more agents like Jhonatan **!

Services take a while, responses and follow-ups are very slow. No sense of emergency. I filed a claim on May 21st, not resolved as of June 4th. I keep calling and I get the same response. They tell me to call back if I don't hear from them. Not a pleasant experience 😕

The biggest issue was communication. I put in a claim no problem but the next am 5am received a message that they would be here between 7am and 11am. Should have had more notice but appreciated the quick response

The plumber called and asked could he come the next day at 9 am. I told him I had an appointment at 10. He said he would come at 8 and promised to be finished before I had to leave. He was on time and put on shoe covers when he came into the house. He explained every thing he did and showed me the parts he replaced.

The rep Edgar was very friendly and knowledgeable. He did a great job of repairing my water heater. However, I still had to pay $640.00 although I thought I only had to pay a $75.00 co-pay. I am still pretty happy with Choice warranty.

The technician was very knowledgeable and informative about the work he was doing. He made several trips to get products as needed. Finished the work in a timely manner and was very kind and considerate in my home.