Choice Home Warranty Reviews

This was a cold call re home service coverage. I usually am not interested in sales calls but Brandon was pleasant and to the point without a lot of 'selling' me with rhetoric. He was quick and did not waste my time with lengthy sales pitch lingo. He quoted me the coverage of the plan and the pricing, then went to talk to his manager and came back with a 5% discount for the coverage. The coverage made sense and seemed a reasonable cost, so I signed up to try it for a month. The process was fast and simple and I got email confirmations for the coverage and transaction. If the service is as good as the sales call then I will be well pleased with the coverage..

The Plumber that Choice Home Warranty referred quickly found that a toilet that was running day and night was the cause of the dramatic increase of water last month. He quickly fixed the problem.

Five years ago, I bought a 5 year premium Plan with Choice Home Warranty. It is interesting to note that the price for that 5 year plan was with a few hundred dollars of the plan I just bought which is for 6 years (5 years paid in full plus a bonus of an additional year!). My past experience with claims was excellent and, where Choice didn't have a vendor, we worked together to find a vendor to service my appliance. Price, service and a team effort is why I choose Choice for my home warranty service provider.

My ice maker is making a lot of noise and a pounding noise. I called Choice to send out a repairman who showed up on time and was very knowledgeable. He determined it needed parts replaced but noted the parts were no longer available. I assumed Choice would take action and partially pay for a new refrigerator, but instead was basically told to just live with the noise. I wasn't happy about the decision.

I had issues with my fridge and dishwasher at the same time, the week before I was hosting a Halloween party. The first available appointment was a week away. I also had to pay two service fees despite needing one technician for one visit. However, the technician (Roberto) from Electrolux was fantastic. He made an effort to educate me about my appliances and show me how to maintain them myself better. He was very kind.

I contacted 3 home warranty companies via the internet, and Daniel ** was the first to call me. We discussed the details of the plan I chose, and he gave me a $20/month discount. The company has a good reputation.

The technician fixed the burner by replacing a connector. However, when I tried to use the burner a couple of days later, it didn’t work.

I had a leak in my bathroom and CHW was very easy to work with. I would recommend using them.

Seth was wonderful in helping me get all the answers I needed for choosing Choice as my home care and made sure all my appliances were covered.

The last service call was for my REFRIGERATOR ICE MAKER. Repair was quick and good. Thanks to CHOICE.

We had a leak in our kitchen sink and needed help tracking it and fixing the leak. Choice warranty local plumbing subcontractor came out quickly and promptly the same day and we had the issue resolved and a new faucet installed. So glad we have a home warranty that helps solve unexpected problems

The claim process is simple, but it should be possible to upload pictures while submitting the claim.

Great customer service experience, followed by expert technical service and a satisfactory resolution to my claim.

So technician was very courteous. And very knowledgeable, he repaired my issue very quickly. I'm so happy for his service and recommend Choice Warranty very highly.

Anthony was awesome, very patient, and explained everything clearly.

The Choice rep that assisted me was knowledgeable, professional, patient and kind.

Went on-line to schedule a repair job and everything took less than 5 minutes. Easy, efficient, and no problems. Great company.

Very pleased with the technician that fixed my furnace. He communicated well and went above and beyond in making sure the fix was working.

Technician was excellent. I recommend him. Will use him for any further electrical needs

This, sadly, was the worst treatment From very rude people. Hung up on, put on hold multiple times with music for 20 min. at a time. Was offered a plan that we accepted only to have the gentleman I was speaking with tell me that he could do something better than what he had just offered, which was a standard plan of $68 down to $49 mo. for one year.

Arrived on time. Went right to work. Answered my questions. Recommended options for my very old thermostat when they saw it was hard for me to read--(unlighted). Explained what they found and gave me their optional phone numbers so they and I could communicate better. Good service!

I purchased my home and I knew I needed a home warranty, and after some research I chose Choice. It was a good choice and they are the REAL DEAL!!

The service guy Paul was outstanding! The fact that Choice Warranty makes you have 2 appointments for repairs is not cool. They send the repair company to fix it but they can't fix it until they get approved. So the company comes and diagnosed the issue then leaves because they can't do the work to repair until choice approves the work. So instead of one appointment I had two. I'm surprised with gas and labor that this is an acceptable way to do business. It impacted me having to have two appointments instead of one. Service company was outstanding. This is my first claim BTW.

⭐ 1-Star Review — Unreliable Service and Unresolved Repairs. I do not recommend Choice Home Warranty based on two disappointing experiences involving repeated service visits, additional fees, and unresolved repairs. Case 1 — Shower Leak: The assigned plumber visited three times without completing the repair. Choice later claimed the issue was reported incorrectly, although its representative had entered the claim. I was told to open a new claim and pay another $75 service fee.

Jeff was prompt and professional. This was our first job with Choice and if this is how it will go we're in!

Quick response. Waiting on repair. Thanks for getting a quick appointment.

Thanks for the service. Appreciate the service done yesterday.

Shannon and Brandon arrived on the later side because they were busy helping others. When they arrived, they were amazing, smart, hard-working people who assured us they would get the job done right –– and they did!

Prompt and professional and the repair was done quickly.

Great Locksmith who changed the front door and gate locks.

Cody and helper were awesome, he took time to explain the problem. He was knowledgeable.

They came out, told me what needed done and said they are waiting for approval from to to come fix the garage door. What is the holdup?

They showed up on time and he was able to diagnose where and why the Dishwasher was leaking. He fixed the issue, so far.

Choice always comes through with a satisfying conclusion.

Everything was perfect. After submitting an online claim, within 15 minutes I received a Service appointment scheduled for next day. I received a telephone call telling me Technician would arrive in 40 minutes. Technician arrived in 40 minutes and Water heater was repaired within 20 minutes.

Came at time scheduled, very professional and explained everything.

I have Choice Home Warranty for my three rental properties. I have tried all top 5 companies and they all seem to have the same problem. Because of their procrastination to pay a vendor when they rectify a landlord complaint, they are unable to acquire multiple vendors. I have put up with them many times in the past but now I am sick of it. I submitted a claim for a tenant plumbing problem in my upstairs in the shower about a month ago. She noticed a coin sized leak in the kitchen below. Choice indicated via email they scheduled an appointment 2 weeks out. That immediately set off alarms in my head. Anyone who knows anything about houses know that when it comes to water and fire, you have to rectify the problem or it gets worse. I have literally called everyday since the initial claim begging them to get someone out to my rental.

Spoke with Daniel **. Very informative, polite and understanding.

It took too long to get service and complete service. I wasn't offered a receipt. Technician should let homeowner know that they will be keeping old or parts given to homeowner by Parts Warranty Company and if taken, Why?

I don't want to go into details about my transaction with Choice, don't have time, but I will say this: I will NEVER do business with them again.