Choice Home Warranty Reviews

We spent $800 on the premium package just to find out when we needed it there are not only endless hoops to utilize the warranty but after you successfully do, it doesn't cover what we expected. The most entertaining part of our experience was that Debbie (senior account executive... not capitalized on purpose) told my wife that response times for them to get a technician to your house (even with full sewage stoppage) is normally 5 days and that she "was sure we had more than one toilet in our house". Yeah Debbie, and the clog is between ALL OF THEM AND THE TANK. Thanks for nothing. Totally unacceptable, sad I can't rate negative stars, and clearly do not recommend. Call me if you'd like to chat Debbie.

Mi on

The gentlemen who came out this time were courteous, asked appropriate questions, surveyed the area, brought in tools and cleared the sink pipes. They were respectful and knew just what needed to be done. Upon completion, they cleaned up and didn’t leave the slightest mess. In putting the pipes back together, one pipe was tightened to far and we heard a crack. They inspected it, fixed it and made sure it didn’t leak. They were very professional.

Technician was prompt, courteous and informative. I recommend Choice Warranty Co.

I have submitted two claims to Choice Home Warranty, and both have resulted in significant service failures. My first claim involved my A/C during approximately 120-degree Arizona temperatures. Despite repeated calls, Choice did not assign a vendor for several days. I explained that I had a pet in the home and was having to arrange alternative accommodations. I ultimately could not continue waiting, canceled the claim, found my own repair provider, and paid out of pocket.

Always super fast with claim which I really like. I have filed several claim and they never let me down.

Danny was fantastic and did a great job! Very fast and efficient.

Plumbing company called me at 0711 in the morning to see if they could come early. I said okay and they arrived at 0828. They took my $85 deposit, took a few pictures, then left saying they should be back later in the day. No one showed up, but I got an email later saying my claim wasn't covered. Two baths and a shower clogged and I paid someone $85 to tell me it's not covered? My contract says plumbing covered so I am confused and disappointed. Did they think even if my claim wasn't covered, I was going to say okay, never mind. Not even an offer to repair. Or do they just make money telling people their claim isn't covered and take the $85 for just showing up? Very disappointed in how this was handled.

Very pleasant experience. He did not try to push anything on me that I didn't want or couldn't afford. He even said he was sorry for the loss of my husband, which meant a lot to me.

I am deeply disappointed in Choice Home Warranty’s inability to find a plumber/technician to fix the 2 non functioning toilets in my home now for the past 5 days!

My recent plumbing service was extremely easy and was completed within 24 hours. This saved several hundred dollars in unexpected breakdown cost.

On time, right parts, repair done quickly, Great 😃.

Was way easy to make a claim and the service end was scheduled immediately for the following day.

The service representative was so thorough while explaining all the services. And we was very pleased. Not like the others we had before not explaining all they could do, and charging us for all parts and labor.

Upon semi annual checkup, My regular A/C company said I had a Freon leak, because I was down to three pounds pressure, so we schedule a repair with Choice Home Warranty. The Tech worked for Sears Factory Service. He said nothing was wrong and he couldn’t check how many Freon pounds, but it was in proper range!!! I felt like it was a wasted service call! He was just protecting the Choice Warranty from repairing the A/C unit.

Very pleased. The tech made a timely appointment. He asked me for info on my refrigerator and had materials to fix the problem. He did a great job @!

The person that helped me today was very helpful. He was very informative about the situation and how to deal with all that I have. He was very understanding about what I was talking to him about and his expertise and patience was outstanding.

Representative was extremely helpful in explaining to me about my repair request and how I would be notified by the repair service.

We have had good results with the technicians. Sent out to solve our various problems.

Prompt, efficient, professional, listened and gave great advice. I'd use him anytime.

Denied a claim for the plumbing system. This is the 3rd claim denied for various problems stated covered in the contract. This time paid 85.00 fee to technician for nothing.

The only thing I have to say is CHOICE is THE BEST!!!!

Upon researching home warranties, I was pleasantly surprised to find a company that had answers to all of my questions. Nadder was more than accommodating with expertise information about your company. I ended up purchasing the whole home warranty and he suggested doing the outside warranty through Lineguard which I purchased also. I am looking forward to dealing with your company in helping me with any problems that occur in my home. Thanks for all your help.

Charles from Brain HVAC is wonderful. If we ever have another issue with our AC he is who I want.

I am so far pleased with the action taken for my dryer!

Excellent. On time. Good price. Good company. Good warranty plan.

Daniel was late coming. But, they advised me until he was on his way. Then he called me. When he got there he was professional. He looked at all the areas and knew what to do. He made sure that everything work properly. And told some funny stories. I would request Daniel again.

Ricky was very professional, and knew what was needed to fix my dishwasher. Though I need a new drain pump, he proceeded to order one, and will be back as soon as he has that part to install it.

My claim is not complete. It’s been 5 to 8 days and still not finished. This service has to be better than this.

How about you guys Wait for your review until you disperse my funds so I can purchase my product that I need.

Very pleased with the ease of making a claim and happy with how professional and helpful the technician, Sergey, was. He took time to explain the problem that he repaired and was friendly and knowledgeable. Appreciated the notice when he was headed to my location and the prompt arrival.

Setting up claim was easy and response was timely. Technician sent was knowledgeable and not only fixed the problem but gave tips and advice for preventing further problems.

I'm happy with CHW, but not happy with the length of time it takes to get the technician on location!

I was so grateful to get an agent as well knowledge as he was. To be honest he is the only reason why I chose Choice HW. The guy was so knowledgeable about other companies as well as your company. He deserves a thank you from Choice. Garrett **

Satisfied with the job done. Except that the entire issues weren’t approved by the warranty and I was told to open a new claim for the rest.

Moe was very helpful and polite and was able to answer all my questions and concerns.

The repairman that came to our home to repair our washer was excellent. He identified the problem right away. He had to order the part but he was thorough and quickly got the part and installed it. We were very pleased with everything from start to finish.

DO NOT get hooked into buying Choice Warranty. Case in point: rather than replace an 18 year old HVAC (which, by the way, was recommended by the contractor of their choice) they wanted me to spend $2700 to replace one part of the HVAC in addition to one part of the heat unit which was ten years old. You’ll find their “Case Managers” difficult to deal with. Consider you are given 15 minute intervals, to state your reason for declining their proposal! I would agree with several reviewers that believe the company is owned by attorneys. Also, buyer beware. They will not reimburse more than $3000 per year.

Great print service and follow-up by MGR Appliance Repair.

Thank you for taking care of my water heater. Even though it is still undone. The time and effort it is appreciated.