Choice Home Warranty Reviews

We reached out to this company when looking for a home warranty company for our new home. We ended up going with another company but we continue to get calls from this company daily. It is excessive to the point of getting 5+ calls a day. If I block the number a new one calls. I've told all of the agents to stop calling we went with a different company. All they do is hang up on us. I tried to do the automated side and say we were not interested and the same thing, it just hangs up. I would not recommend this company just based off of this principle.

Called three times before reaching an agent. 1st two calls were dropped before making claim. Once I reached an agent the process was good and gave prompt & professional service. Explained the claim process and what to expect. Gave me timeframe, co pay, claim number. All the information I needed.

Air Conditioner out. System freezes up. Sunday 6/21/2020. Called on Tuesday 6/23. Was told I would be contacted with 24 hours. Next morning was emailed that they were not able to locate a repair person at that time. Was given the option to call a repair person of my choosing. Did so. They came around lunch time. Repaired my unit. Sent information in, it was approved and I would be receiving a check within 30 days. Very satisfied.

The plumbers from A-Snap Plumbing Services were very professional, they found the plug in the drain line. They worked very hard to find the plug. They recommended to you that they need to inspect the sewer drain line with a camera, I have not heard if you have given authorization for its use. They have indicated that the work is incomplete. Please advise.

I believe your biggest problem is I had to wait an hour and 15 minutes on the phone just to be able to place an order. I am not computer savvy so I am stuck on the phone having to wait. What can you do to turn down the wait time on the phone for not operator to answer.?

Very professional. Thank you for helping me protect my home. You guys have great ratings! I can see why. The customer service agent was very helpful and even got me an additional discount. It made the decision making process much easier for me.

Kayleigh was fast, knowledgeable and addressed my concerns. Easy choice to switch over dealing with Choice. I was upset with my existing service and gladly switched. It really was that simple. However this is pretty frustrating that I have to write 40 words to complete the survey which has me rethinking my scores. But I’m doing this for my new rep only cause she was awesome.

I already sent an email in to the claims manager and I am not a bit satisfied with the service from CHW, but I was satisfied with the technician's service. My air conditioner is still not fixed, and the technician won't come back because CHW did not approve his service.

Jeremy of Construxx came to correct our problem. He went about his business in calm professional manner. I was very impressed with his demeanor and knowledge of how to prevent this problem from recurring. A very pleasant experience. All this would not have happened without the quick action by the Choice Home Warranty team of Pros.

You all are ridiculous when it comes to your clients. The numbers you all give out for emergency is non-working. After speaking with a representative, I had to call back 5 times after being transferred to the main person to speak. I never spoke with that person. All I want is a refund.

Appt scheduled 6/24/20, between hrs 8am-5pm. After waiting all day, Tech (Sears) called at 4:40pm to inform me he was on interstate waiting for his truck to be repaired. He wouldn't have arrived at my house by 5pm anyway. I'm disappointed.

Heat/Air unit. Technician was prompt, friendly, and very knowledgeable and professional. He did a great job! He resolved the issue as fast as possible. I would highly recommend him to anyone. Choice Warranty is a great product that I would also recommend! Thanks so much!

I submitted my first claim with Choice for repair of the capacitors in my two AC units on 6/25/20 mid afternoon. At 8:30 am on 6/26 a technician contacted me and was here by 9 am, covered repair was done by 9:45. Nice experience. Great service.

The technician who came to fix my stove did a phenomenal job diagnosing the problem and fixing it within a reasonable amount of time. He called 30 minutes before his arrival to alert me, had on a mask and cleaned up after his visit. I found him to be very personable.

I am sorry forgot his name, the tech was very good at his job. Explain everything was doing. Great job. He was very pleasant and professional about his work. Also the person that fixed my garbage disposal was very professional and explain everything he was doing, they both was very nice.

Tech was nice and knowledgeable plus professional. He explored every issue I had with refrigerator. Fridge is working properly for the first time in a while. Thank you so much Choice warranty. I would refer you to all my friends.

Washer was leaking. Excellent professional job. Cleaned after job was done, very friendly person. I will definitely recommend this company to other people who need their appliance repair service. I wish he can work with Microwaves, so I don't have to wait for another appointment...

Initially issue was the microwave until we discovered it was electrical. The claim center was quick to close the claim and open a new one. Within 24 hours, the technician is responding to the new claim which is still open.

I feel that I am just throwing my money into a hole when it comes to your company. Every appliance or item that you cover there are a bunch of items pertaining to that item that you don't cover so therefore I am wasting my money being enrolled with you guys. Your company doesn't fix more items than what you actually do fix. I will not recommend your company to anybody that asks me about a home warranty. This is totally outrageous. I would love to speak to somebody higher up in this company about my situation. Not that it is going to change anything but I'd like to have my opinion heard voice to voice.

My refrigerator isn’t repairable. I bought a replacement refrigerator and it cost $1375 but Choice Home Warranty will only pay me $700. I purchased a home warranty for a situation such as this so I wouldn’t have to pay out of pocket. My friends who chose more reputable home warranty companies have been reimbursed for the full cost of their appliance or heating system, whatever. Shame on Choice Home Warranty.

The technician, Aziz, was personable, got to work quickly, had a good grasp of the problem and the needed solution. He explained the problem and fix and set up the follow-up. He was very professional and knowledgeable. I would recommend him.

My air conditioner was not cooling. Josh ** was very courteous, highly professional and was able to diagnose the problem quickly. He thoroughly explained the situation and had my AC cooling in no time. I would definitely recommend Josh Axsom to anyone needing service on their air conditioning.

Bathroom toilet not flushing and leakages and water drips downstairs. When toilet flushed doesn’t drain and fill it up. The toilet drains continually and over fills. Sometimes water backs up. Could not get hold anyone of you guys and take care of the problem.

Dryer repair. He was on time and even called ahead to let me know about the time he would be there. He was very friendly and funny and not a stiff, not just coming to do the job and leave. He was very helpful in letting me know that the dryer has not been service in a while, but he assured me I have a good dryer. They left the place clean.

It did take a little time to find a service company. Was a little disappointed with the you find a service company and get reimbursement. You did find a company. Glad you found a company. The service technician was great. The notifications about his arrival was great too.

Oven didn't work. The tech. was knowledgeable. Ordered part and came out today to put it on. He was very polite and had a great personality. Would recommend him again. It didn't take him very long to diagnose the problem and was very quick to remove old part and install new one.

After two months and working with 3 electrical companies I was informed that CHW would only cover $500 of a $1971 estimate. I will let as many people as I can know about your lousy company and underhanded customer service.

The airconditioner stopped working on a Saturday and unfortunately there was no I person at Choice to talk to but filled out a service request online. Was sent to an HVAC company whom replied with a service call date the following Monday. In Texas with the heat we have, would be nice to get service next day but still repaired on Monday with a good service rep.

Read this before waste your money with that scam company! I became a member 3 years ago just to wrongly think that I was buying a peace of mind regarding home repairs even though my AC, heater and appliances are new or fairly new. During those 3 years I only have literally couple of minor claims that without the membership they will cost me probably $200 or $300 maximum each, instead of that they costed me like $70 each for service call so I “saved” around $125 to $275 each time but I paid about $500 per year for 3 years plus around $140 in couple service calls = $1,640 more or less. About a year ago my new tankless heater stopped working so I called for service and they declined because small letter said they don’t cover tankless heater so I said to myself it’s my fault for not reading carefully. Thanks God it was not the heater but it was a broken breaker.

I had an a/c problem 2 weeks ago. Called and was told after the tech called me that I needed to get my own ac, as I had geothermal system. Did so. He said I needed a plumber. Could not reach a person to set up a plumber so went ahead and hired one who could do the work. Tried repeatedly contact by phone to CHW and was unable as they weren’t taking phone calls due to Covid. Have a bill and no way to submit, as every way I have tried gives me a dead end. Just need to find if it is covered or not. Plumber was here 7 hrs. But only charged me for 3. I have paid his bill but will never find out through this faulty website that just gives me dead ends, whether I will be reimbursed or not. Very disappointed, although I was told it covered geothermal when I signed up.

The gentleman we talked to was very informative and polite. He gave a great confidence in your business, now we have to see how it works. Sounds good, but until we need service we don't really know. The ratings given by others are good.

You keep opening accounts and charging me. I would like to keep one but at this point I’m questioning it. I had it fixed but then I just received another call. Know I’m worried I will be charged again. I would like to think things were better but I will have to watch my account to see if I get charged again.

I have had a good experience so far and have sent 5 of my Real Estate clients to you just this month. I will continue to refer my clients to Choice Home Warranty and appreciate your time and service. Thank You.

Had a claim for air conditioner on 10/2/2019. Tech said we needed a replacement, just got it replaced and Choice wont reimburse anything. It was the same tech who came out in October and replaced our unit today. I feel choice ripped us off for 2 yrs now. This was the first time using the warranty and the worse experience ever. I dont recommend wasting money on a warranty that wont even pay for labor.

Already left a message. If you could please review it. My swimming pool turned green and it will cost me more money just having to wait to get the pump fixed. I think I will call next week to see if I am going to cancel or something will have to be done. Please call me **.

Your representative, Kaylee, has been very helpful in explaining the process and the available plans. Hopefully, we will not need this Home Warranty, but we have peace of mind knowing it is there if we need it! When purchasing a resale home it is great knowing we will not have to face large repair/replacement costs for 3 years.

The technician came to fix the issue was professional and keep us informed about time he is going to come. Also during his visit he explained the issue and fixed it quickly. We would recommend Choice to our family and friends.

AC repair. The technicians were prompt, professionals and experts at their field. We were very appreciative and relieved from the heat discomfort and how fast they fixed it. We were miserable all night beforehand. Thank you for providing us with great service and a great vendor. We would highly recommend them.

Thank you, this was my first and best experience with this new home service. This is what I look forward to when it comes to professionalism, my technician was very very mannerable, prompt, courteous. This was unbelievable for me but as a professional women myself this well deserved.

Leaking faucet. Very satisfied with the job that was done. The technician was on time, check out the problem and in less than one hour my problem was resolved. Great job. Would recommend Choice Home Warranty for coverage to your home. Thank you.

The key to good customer service is building good relationships with your customers and that is EXACTLY what Jason did. Jason thanked me for signing, - promoted a positive, helpful and friendly environment! He definitely left a great impression on what customer care looks like to Choice Home Warranty, - which is why I signed with you guys! Jason also had a very easy voice to listen to, he sounded real... not like a douchie salesman trying to get my money. Thanks again Jason! :) You're a rock star!

The technician comes out, identifies the problem, client pays upfront the Service fee. Choice approves/disapproves the order, the technician then orders parts, makes another appointment with client when the parts come in to fix the problem. Too many steps to resolution!!! I feel like I should go back to AHS who deals with the problem upfront!

It was extremely easy to file a claim. No issues with the process of that or the benefits. This was my first claim so did not know what to expect. The technician did not show up during the 4 hour time frame and makes it hard when working from home to try to schedule stuff if they do not show up when they are supposed to. He was supposed to come back the next day to fix the unit but never heard from him. Sent him a text message the following day to see what his status was and then he came.

From taking order, getting it wrong, being told serviceman will call...He didn't.... Unable to do repair since my contract wasn't with Sears and repair order written up wrong. Please have a manager call me. Service guy texted me, I wanted a call, I waited for 1 hr in an empty house after he said on the way.

The agent did a great job answering my questions and giving the best deal possible. I was able to get a 6-year policy for less than $400 dollars a year. My mother was certainly right when she said that Choice goes out of their way to reach your needs.

I have had Choice warranty for more than a year and the first time I called them was about give or take a week ago regarding my air conditioning system. After putting in my claim, I was called at 9 am on Father's day that someone from Judd's heating and Air would be at my home anywhere between 7 am to 11 am. By 11:30 I hadn't heard from anyone so I called the company and was directed to leave a message which I did. I then called Choice and spoke with Jason who put me on hold to call the technician, he returned to the line and informed me that the tech had scheduling problems and would contact me within the hour.

The first appt was on June 4 with Apex. No one showed. When I called, the person said there were billing issues with Apex and I would have to call the claim center to set something up. The second appt was set on June 15. Sears came out and fixed my dryer. It was the dryer element which he had on the truck. The technician was Johnny. He was extremely kind and professional.

In 2016 we bought a three year contract. In that time we have made three claims. One to repair our dishwasher that WAS repaired properly, one on a microwave handle that was not covered by our warranty, and one I just turned in today on my LG frig. that started making a sound when the compressor kicked in. I am sure that it will be properly corrected as the dishwasher. My contract runs out this Fall, and we plan to renew it for another three years. Now, regarding the microwave claim, I did not like it not being covered, but after reviewing the “fine print” (that wasn’t fine print) CHW followed the contract and I understand and do not have an issue with CHW. Ever recommend CHW to a new neighbor. DP

Larry was very courteous and helpful with signing me up for a home warranty. I will recommend their service to all my family and friends. They have optimum coverage which will help me sleep at night. I highly recommend getting peace of mind with this service.

In Dec 2019 we purchased policy CHW and the home at same time, full inspection, including Air Conditioners. It went out in June 2020, claim denied stating preexisting. Unaware. Completely wrong. Can't..

Garage door opener. The serviceman from Heritage Garage doors was on time, courteous and professional, did a great job. Problem he installed a Cambridge opener in replacement of my Genie opener which in turn would not work with my Genie keypad on my garage. The CHW would not cover the keypad. The keypad was brand new. I said take it down and put up a Genie so my keypad would work. CHW would not OK it. I paid 60.00 to replace a brand new keypad to replace the brand new one that was present. Unacceptable! Am filing another complaint with the BBB and the Attorney Generals office. CHW never follows thru on their own their promises.

Dishwasher Repair. The technician was totally courteous and friendly, he immediately diagnosed the problem and I was so grateful. He was fast and wore his mask and gloves. I appreciate the service and am thankful for Choice Warranty. I just told someone else about this today.

Air Condition Repair. The technician was well qualify in determining the reason I was having trouble with the unit and able to repair it on site. Overall the warranty service is worth the cost. They dispatched a repair service company to me within 24 hrs of my call and the repairman on the premise within 48 hours of the initial call.

The air conditioning was not cooling. I filed a claim late in the day, Dallas Air & Heat called the next morning to set an appointment up for the following day. They diagnosed the problem and I paid the $45.00 service fee. They came the next morning and replaced the fan motor and a circuit board and the warranty covered the repair.

The master bedroom air conditioner wasn't giving cool air. The compressor unit was running but not the fan unit. Wasn't. Call the claims dept. Very next day it got fixed - a simple replacement of the capacitor. Great service. Very satisfied.

Tiger Mechanical was prompt and courteous. Took care of the problem and left. Well pleased, as always with the service we have received from Choice Home Warranty. One of the best things we have done since buying our home on Red Oak.

Heat and Air stopped working. They were very knowledgeable of what they were doing. They were also very thorough finding the problem and correcting it. It seems that my normal service company, the guy that came out for my yearly service, failed to clean my drain line.

Choice Home Warranty was unable to find an A/C Technician. I received this notice via e-mail. I called several times to find out additional status but waiting time was too long. Requested "call back" but when Choice Home Warranty would call, no one would be on the line so I had to keep calling them back, requesting "call back".

I called the warranty to open a ticket for my air conditioner. I thought the problem was with the air conditioner because of where my unit was located. Turns out it was not my AC but a roof problem. The technician took a video and sent it to me so I could show the roofer. He was very helpful and came amidst a rainstorm. He was friendly and professional. He was also thorough which is not always the case with vendors. I would recommend him to anyone.

Original claim expired, due to none response from tech company sent. Had to refile a claim for problem. Hopefully new tech company will follow through. Downside is I must pay for the service call again, also no communication from Choice Home Warranty on original claim.

I am impressed with my interactions with two claim processors (Von and Alfonso). The claim (Claim No: **) was processed very quickly yesterday, and the appointment with technician was arranged promptly (by Von). This morning we had to postpone/cancel the scheduled repair work due to Corona virus situation, and a claim representative (Alfonso) promptly settle that too. I am highly impressed!!??

AB&E heating and cooling is an awesome company!! Edgar is knowledgeable and professional. He kept communication open and explained all issues with my unit and completed the work quickly. I am happy with Choice Home Warranty’s pricing and quick resolutions.

I was pleased with the quick follow up, but not what they gave me as a replacement value of the stove.. If they are going to give a value they should also give you model(s) numbers of replacements they are valuing the customers item against.

The technician that came to my home (I forget his name), was super nice, knowledgeable and very efficient. He called me to let me know where he was and when he’d be at my home. He was on time, worked fast and represented his employer perfectly. I highly recommend my technician and Choice warranty. Thank you!!

Flapper valve had to be replaced. Also the inlet tower had to be replaced. Great service. Arrived on time. Very neat and clean. Left work area spotless. Did not appear to be in a hurry to just finish the job. Great customer service.

The guy from 5 Star Air was very good. Knew his good and found problem right away. I have COPD so having air conditioning is important to me my house was 88 degrees very uncomfortable. The last company American home mtg always gave me a run around and I happy to learn you address the person need. Thank you very much.

My technician from Whalen & Ives was here within 2 hours of my contact and replaced a faulty part as soon as approval from CHW came through! I would highly recommend both the tech and the Choice Home Warranty! I can't say enough about the setup.

Very Professional when he presented at the door. Talkative, explain what was wrong and what had to be repaired. The capacitor went out. After checking everything else with the AC it checked out. He was clean in appearance. Friendly. Completed repairs in an hour. I would request his service again!!!

Reported issue with Kitchen Faucet leaking. The claim was immediately accepted and received response. A technician was assigned within few hours and the problem was fixed within 48 hrs from the time of reporting. Excellent Service and Coverage. Recommend Choice Warranty to my friends.

Thank you for your fast response to my refrigerator problem. Next day response service tech came out and checked it. Too costly to fix so Choice Warranty are replacing it at a small reduction of new one. Great job 2020.

Air Cond. tech had to call Elect to replace Breaker in fuse box. I had to wait several days and CHW could not get tech. I did the first day, I paid the Air. Cond Tech. $70 then had to get the Elect. send in his bill to CHW and have not heard from them since.

Very polite and informative. Was able to complete work in a socially timeframe. Service was performed quicker than even scheduled which helped me tremendously since my house was reaching mid 90/s on the thermostat. I would definitely recommend this rep to any that ask.

The agent was very helpful and knowledgeable, talked me and my wife through everything. After the conversation it was an no Brainer to start a policy. The agent made sure we understood what was covered in our area which was very helpful as well.

This is the first time we used our warranty from Choice Home Warranty. Due to the COVID pandemic and your inability to get a plumber to fix our issue, we chose the reimbursement option. I had a horrible experience. When I initially contacted you, you required that I get a qualified company to repair, what we thought was a water heater problem. After the technician from Dead River Propane came to diagnose the problem, he told us that it was a boiler valve issue. It is the valve that allows the boiler heated water to flow into the holding tank.

Saving Grace Plumbing came out very professional, he fixed the issue promptly and did a great job. In and out, no nonsense, I would love for Saving Grace Plumbing to come out anytime I have a plumbing issue. I have had not so good service before from Smith's plumbing but this was a very good change up. Thank you for your customer service and not sending Smith's upon my request for them not to be dispatched.

Replacement of Air Conditioner. Choice carried out a very unsatisfactory and frustrating job of ensuring an expeditious replacement process. Very poor coordination process. Approval for replacement received May 27. Order canceled May 31. However, for a month I have gone in circles contacting Choice trying to confirm my installation date without knowing it was canceled.

I was was authorized $1500 for my ac unit with that was all I was covered for when you advertise that you will fit or replace it. So why have your coverage if my out of pocket cost will be $4600 to your $1500 and I have the total plan. I feel you are have lied to me and not doing as you said you would when I got the coverage. I can not get a hold of anyone to discuss this issue with from your company. It’s as if you are done and that’s it. This is not good customer service. I can’t believe I was going to recommend you. I would like someone to call me and change the decision and replace my ac. My number is **.

Technician was great. Watt Up Electrical LLC did what he could and I will probably continue with him. But Choice Warranty sucks. You refuse to approve a claim that seems legitimate. It would seem any claim to repair a light fixture would be refused, because only two things can go wrong, burnt out bulb or burnt out ballasts. You would not and should not replace bulbs but a ballast is not something that goes out regularly. (First time in 32 years). That seems like something Choice Warranty should cover and when I bought the coverage would expect to cover. This is the second claim that Choice has not covered for us.

Air conditioner running constantly. My technician was very thorough and friendly. He not only took care of the problem but explained to me how to make sure it wouldn’t happen again. Not only did he explain to me what was causing the problem but he also did the work so I would know what to do.

Microwave. Jumped on the claim very quickly as soon as I called. Someone at our house within an hour. Little delay on getting back with me but very satisfied with the end. Wasn’t sure about the pricing they offered for replacement, but she worked it out for us.

AC unit would hum instead of turning on. Also, the fan motor is getting hot very fast. When humming have to tap the fan motor and will start running. Tech showed up late but called to let me know and was very pleasant.

AC Repair. After 5 years finally used my warranty, which was great. I filed a claim and they sent someone out to check my unit. He checked unit and cleaned and felt like that was all it needed. And told us to let him know if there was any problems.

It’s extremely disappointing to hear our compressor is not covered because of maintenance. We were told specifically that air conditioners are covered!! Not read section F paragraph 12. We will be canceling our policy and moving on unless I hear today that you're going to honor your commitment when we left 2/10 to come to your “choice” (which now I understand why you call it Choice home warranty.

It was an easy, quick and satisfying experience. Now just waiting on getting my pool pump fixed or replaced - **. I was hoping to have the company come out before Monday. If that is possible please let me know. Anytime is fine. Thanks.

Called for AC service in the morning and repairs were complete by the afternoon. Technician arrived in a timely manner and was courteous and professional. Diagnosed the issue and repaired the air conditioner. Tested to make sure it was operating correctly and went through maintenance recommendations.

Washer will be cost effective if repair, so CHW is offering cash for the replacement. This cash amount is not enough to buy a same size and functionality of the old washer. After the case went to the manager, CHW has increased the cash offer. I am not happy with the amount, but have to choice to accept the offer and move on.

I had a very bad experience. The CHW customer service system is severely flawed. They are not able to resolve customer issue. My water heater needed to be replaced, but for many reasons we were without hot water for more than six days. I had to contact your CEO (Victor Hakim) in order to get this issue resolved. Your business model needs to be reviewed and updated.

Worst decision I ever made coming to this company Warranty. What a joke. People save your money. Put it in a savings account. They don’t cover what they say and if you can get someone to come to your house.

My technician provided superior service from the time the appointment was confirmed to completion. He arrived on time, was polite, and explained the problem and required follow-up. Very professional! The repair required a 2nd visit and he contacted me when the part arrived and returned asap to complete the job.

It seems I am having to appeal anything I need done, this situation I was denied within 20 mins of the tech leaving my home. Which I find very hard to believe that a proper fair evaluation to determine coverage was completed. It has a leak, it is a old unit and I was denied repair because "it was not attributed to normal wear and tear". I have to feel there is some prejudice to making any repairs to come to a conclusion so quick. This appears to be a problem that I would like addressed immediately. The tech was very informative and helpful, he did not think it would be a problem being covered for repairs

First, I understand about Covid-19 and that it is June, a very busy month for A/C technicians. But, it took close to 5 weeks to get a tech assigned. I have 2 properties covered with this company and am thinking seriously about going back to American Home Shield where I never had problems. This proves saving a few bucks on service calls was not the right thing to do. I would NEVER trust this company and its Reimbursement Policy. No guarantee of anything really. I called numerous times, was told I would get call backs that NEVER happened. One was a supervisor. Was told she’d be calling within 2 hours, still waiting on THAT return call. I would never suggest this company to anyone. I’ve never seen so much outsourced work in my life. One told me he was in South Central America. Yep, this has been one problem after the next. Suggestion: use another company!

The Palmer was kind. He was very professional and he knew his job. He fixed the issue. I will recommend him to another customer and I will use them again. I am I want what you want me to say so they guy was really professional.

Need to replace air handler and compressor fan motor. Your repairman did and outstanding job. He took the time to explain what the problem was and what repairs needed to be accomplished. He was clean, polite, and professional. He is a great employee for your company. He will make a great trainer for your company. He has good people skills. Great job.

We have not received the service we were promised when we bought this plan. Since Monday still No Hot Water. I was told it could take up to 24 hours for a supervisor to call me back. Unacceptable! We could have gotten one and put it in ourselves in 24 hours.

Technician was professional and said he put in the claim. I am waiting to hear from Choice on the status. He wasn’t sure if my issue would be covered or not, if not, it defeats the purpose for having coverage. Please let me know ASAP thank you.

Refrigerator and stove needed repair. The response time was prompt and the repair company had hours that were accommodating. Not satisfied with the determined value to replace my refrigerator. I am still waiting for a response on my stove.

AC stopped blowing air from vents. Sadly it stopped working on a Friday night so has to go without over the weekend. Luckily it rained and was overcast. Just used the tent at night. Like a night out camping. Anyways. Submitted claim online. Pretty easy. Had appointment schedule with vendor fast. Vendor was very nice and completed work fast. Had parts on the truck and had ac working in no time.

Choice Rep confirmed a Tech would arrive at my home under given window pf 7-11am. The Technician arrived @7.00 pm. Meanwhile, I called Choice Home several times but with no success. This was exasperating experience. The Tech who came by 12 hours late only cursorily glanced at my Refrigerator and told me that he would return the next day. Instead of him another Tech arrived. Knowledgeable and efficient. Pinpointed the problem and changed the part, that worked..

I had a smooth and professional garage door repair experience. Received education and recommendations as well. Service by this provider was quick due to expertise. It reflects on Choice Home Warranty because they get credited on who they choose to represent them, whether good or bad.

Mr. Christian was very meticulous in making sure he understood the problems I had and gave me the Order numbers appropriately. I had the attitude that he was going to get the best local technicians for the repair jobs. Thanks.

My built-in microwave parts were more expensive than the microwave's value so Choice opted to cut me a check to obtain a new microwave. The amount will allow me to purchase a basic microwave and while this was very much appreciated, I was left with having to figure out a contractor to take off the built-in metal frame around the microwave and pull out the old unit to replace it with the new one. This sounds like a simple task, but in contacting 2 companies I was quoted a price of $200-250. I would expect that when a check was offered to me (in lieu of a replacement unit) that it would have included installing the new unit too or Choice could have provided the replacement and installed it. I'm still left with an unplanned expense of almost $250.

Water Heater stopped heating. Placed a claim online and received an immediate reply that the claim was being processed. I then received an email the next morning that a technician accepted the job and it indicated when the appointment time was set up for. The Technician arrived and looked at the heater, took a picture of the plate on the heater that indicated the model, etc. He filled out his portion of the claim with the necessary information. The claim was approved, and an email sent for my approval. A replacement was ordered and installed the next day. I'm extremely pleased.

Quick and very professional. Came wearing a mask which was good and he asked the right questions about my problem. Gave an estimated date on possible reply from Choice Home Warranty. Told me what the problem was in simple terms.

My air conditioning condenser fan motor went out and I got a hold of Choice Home Warranty and they did everything they said they would do. I am very happy with my choice to go with Choice Home Warranty and will be recommending them to my family and friends. Great job 1

ON Monday morning my wife and I awoke to a warmer than usual house. After a little minor self diagnosis, I determined that there was definitely a problem with the central AC unit. My first call was to CHW. There was little to no wait time. The representatives was very thorough and sensitive to my needs. Within an hour or so my claim was processed and an email sent to me. About an hour or so later, I received an email and a phone call from a provider and an appointment was set up for the next day. Even though the tremendous amount of rain on Tuesday morning created a delay in service that morning, the provider found a way to get out to my home that afternoon and immediately fixed the problem. The only cost to me was the 60.00 trip charge. We are now "chilling" again. Great experience all around!

The technician came on Monday. I still had an appointment for Wednesday. He did not come between 7-11. When a service request is denied do not send an email saying someone is coming when they are not. I waited all morning for the plumber and he did not come.

Air Conditioner. Representatives for Choice Home are note easily accessible. Made several attempts to speak to a representative. It was two (2) days before someone called us back. Some customer concerns cannot be addressed through automation system. Consider responding to customer concerns within one business day.

I had electrical outlet in one of my homes that stopped working after many years. AGAIN was denied coverage to trace the line and fix. This has happened time and time again with CHOICE HOME WARRANTY. Denied! Denied! Denied. Buyer save your money and do NOT use these scammers.

My AC went out on a Tuesday and I called CH and on Wednesday a competent repairman came out and quickly had my unit running again. Great service and I don’t see how it could have been faster. Quite pleased overall.

We had a leaking dishwasher which we believe he fixed but still think we should be getting the wheels for the KitchenAid dishwasher and not have to pay for them. We paid the yearly amount plus two months and feel we should not have to pay more plus $65.00 for call...

Neither kitchen sinks would drain properly but the repairs were completed within 30 minutes. Monty Plumbing gentlemen were kind and considerate & completed the repair within 30 minutes. We were completely satisfied with the result and would recommend Choice Warranty to others in the future.

AC company arrived on time and fixed this problem quickly, the technician is very honest about the issue, professional, wear mask, change shoes covers when entering and exit house. He also check the Cooler to make sure it’s enough. Very happy with his work.

Submitted claim about cooktop not heating properly and received response rather quickly. They sent a technician to look at it within few days. The technician was very pleasant and knowledgeable and nice to work with. I then received notification (via email) that the cooktop would cost too much to repair so I was offered an amount to purchase one on my own. Sadly, the amount is no where close to replace the exact type of system I have, with downdraft exhaust, and I have been unable to find one "without" exhaust in price range so far. I'll need to consider cost of installation as well and still shopping. I'm new to this and it's my first claim so I have a lot to learn and understand how it works. But in the long run, it's better to have something to work with than nothing at all and that's what's nice about having the warranty.

I have been without hot water since May 7. Two technician came out with two different things that was wrong. Claim was denied. I protested the denial. Have not gotten a response and I still don’t have hot water and now I have my 18 months old granddaughter.

Refrigerator repair. The technician arrived late in the day. He diagnosed an electrical problem and said the company had to order the part and I would be contacted when it arrived. He collected the ck-pay and left. I have received no correspondence since then.

I am a highly disappointed customer today with Choice Home Warranty. The website states they offer fast and reliable solutions - not the case, dedicated team of two or three representatives - not the case (dealt with 21 - - yes, 21 different people and not one a manager), and overall truly do not care about the value of their customers - only saving money which was evident in my situation. I had a hot water tank that needed replaced and the vendor was on top of it and ready to replace.

Hello! I submitted a request to inquire about your services, and received an email almost immediately about what questions we may have. We were followed up with a phone call this week from Darrell who may be in your leads/customer service department. He was exceptional! He was very genuine, and didn’t make my husband or I feel as if it was a routine pitch he had to make. He was was very patient with our 100s of questions, and built a connection with us. My husband and I both work in customer service, and we know how crucial it is to create that experience for your clients. Kudos to Darrell, and please thank him from us for his assistance. Way to go Choice Warranty on this amazing staff!

Air conditioner - no cooling. My experience started out great. I called Sunday and had an appointment Monday. The Tech said he had a part and could replace it Tuesday. It is now Wednesday with no end in sight. We are 79 years old and it is hot in the house. At this point I would not be comfortable in recommending your service to a friend. It is almost impossible to talk to a representative and when I can not all are easy to understand.

I felt David went over and beyond the normal to provide fast, accurate, courteous service. He then made a followup contact the next day to verify my satisfaction with his work. David was s C n. I brought my wife home from her temporary sat my home well beyond his normal workday to ensure my home would be cool when I brought my wife home from her nursing home stay for therapy for a broken leg.

My air conditioner was blowing hot air. The technician said a fuse was blown. Didn’t have air for two days. The temperature in Savannah was 95 degrees. Very hot. Needed service ASAP. The tech came in with his mask on. Very professional.

The technician was very devoted and conscious of each step that applied to his job. He replace four parts to the system which I am so please. It's like having a whole new A/C unit, which I was told in the fall that I will need. I didn't agree with the salesman that passed out flyers at Home Depot. Most young salesman don't want to take the time to repair anything but, Carlos proved them wrong. He is a hard worker and it was an honor to be served under him.

Everything went well. Came earlier than first scheduled. But had to come back next day with part. Gentlemen was very professional and did a good job. Would recommend him to fix air conditioner next time. This was old unit and he found a part for it. I was surprised.

My son has been pushing me to get a Home Warranty plan for several years. I finally did so today. Andre worked with me and was very helpful, friendly, courteous, and professional. I will be telling all my friends about ya'll. Thanks.

Nice guy, good tech. Explained everything. Problem, why do I keep getting promos for your warranty. I already have your warranty and am paying it. Please stop the promos or I will put you in the spam file.

I was a bit disappointed with the outcome of the issue with my dryer. The gentleman who helped me, Marc ** was very nice so no issue with him personally, it just doesn't seem right that you deemed to replace my dryer but would only give me half the cost of a new one citing #16 in contract but #9 says you are responsible for replacement of similar features. He also said it would take up to 30 days to receive payment, so in that time frame I have to make other arrangements to dry my clothes and pay out of pocket. Seems wrong in this day and age of technology it would take that long, didn't take long for ya'll to charge my credit card for the purchase of the warranty contract.

The sales rep on phone was very knowledgeable of warranty he was offering. Andy offered me discounts that were available and suggested the best warranty for me to purchase. Andy was able to answer all my questions and address my concerns.

The call was dropped and we were reconnected. The 20% discount was a great deal. The price for the coverage is priceless. I recommend everyone to take advantage of this CHW service. I would recommend family and friends. I was also able to add an additional home for service with the warranty. Due to Covid-19 we must take necessary precautions to stay safe during repairs at home.

I have spent hours trying to decide if I should purchase this warranty. I spoke to representatives twice. I asked very intelligent and pertinent questions. I finally decided to go for it after the representative assured me I would be making one payment per year for five years AND the warranty period would begin in one week. Long story short... I purchased it... Then a manager called to tell me the truth. Ask for the fine print, e.g., you must wait a month AND you must pay for 5 years in five months! What a waste of my time!

My experience with Joseph at NATIVE SUN POOLS DBA: HEIPUR GROUP LLC was extremely pleasant and a lot faster than I thought possible. He came a day early and had my pool up and running in 1 day totally exceeding my expectations. Thanks, Joseph! :)

Clean water running from my septic system. I understand that it took almost a week to send a tech because Covid, so I was patient. The tech was wonderful, and I ended up doing private business with him.... Because my issue wasn't covered under my warranty...AS ALWAYS!!!

HVAC Repair. I'm overall very disappointed with CHW. It took 4 days to get a service tech to my home and only after I called to escalate the ticket did this happen. I took 3 additional days to get a response from CHW only to learn you would cover less than 25% of the total repair cost, should I really be paying over 4 grand with a warranty in place. I'm a veteran with 2 kids and 2 jobs, I purchased the warranty so I would be protected from that. When I appealed this determination I was never was contacted by the case manager even after countless calls, messages, and an email. I then repeatedly spent more of my time on the phone trying to get a manager to help me. Finally I got a manager who was completely inflexible and had no interest in assisting me. Further more, I received an email that CHW was changing the service tech company who thus far is the only person who appears to be doing their job.

The service tech, Austin, came early. This was great because I had to go to town in the afternoon. He was friendly and very knowledgeable. He found several things wrong with the dishwasher, noted them and turned in a work order the problems. Austin said that they would contact me Ness Appliance to tell me what was going to happen. Later I was contacted by e-mail and said that they were ordering parts for the dishwasher and would be getting back with me when the parts come in and when they were going to come back out to fix the dishwasher.

The technician from Trinity HVAC was very knowledgeable and found the problem right away. I would recommend him. Hopefully CHW will send back the next time I have heat pump/AC problems. I have had technicians sent here that did not know half as much as Trinity HVAC.

Customer service agent was friendly and answered my questions. He was helpful and I got a good deal for the money. I would recommend this service. Reasonably priced and covers most of the worries I would have on the house.

My air conditioner was blowing warm air. They came out to fix it by adding freon and replacing the condenser. They also deep cleaned both the inside units as well as the outside unit. The cleaning was an additional cost but everything was well worth it.

Repairing the ice maker, waiting for parts to come in so we will see after it's installed. Hopefully it works out although once the tech left the fan started making noise. Have to ask the tech when he comes back. Just have to see.

Choice was very fast in finding a repairman to fix my washing machine. The Tech was very professional. Was able to make repairs very quickly. Kept the work area very clean. He was very helpful in giving tips in keeping my dry and washing machine in excellent shape.

The technician arranged to come earlier than he was scheduled and took care of the problem quickly. He was friendly and professional. Choice Home Warranty wasn't aware of the rescheduling, but the technician took care of it directly and had the issue settled after just 1 day of wait.

Quality work on our dryer. We had professional work done from him. He came during the time frame. We would recommend both Choice and this company for future service and repairs to anyone. I hope I don't to have any more work but I would like Choice to do all the work.

The service tech who came out was great! He was honest, respectful, friendly & efficient. Highly recommend. He fixed our AC unit quickly and gave us a rundown of how it’s operating & what type of maintenance it needs in the future.

My experience with plumber was very good. They were able to come help my situation before the scheduled time, which was super helpful to me. Hot water would not shut off. This was the first time I had used my contract and was pleased.

Technician excellent. Have used him before and will use him again. Dryer wasn’t getting heat. He came and fixed it. Keep using people like him and you will have me for a customer always. I have been satisfied with the contractors so far I have been sent for different problems.

Microwave. The technician response was prompt, the diagnosis was professional, part ordered, part never arrived, case manager assigned, problem resolved. C. M. Lori ** was outstanding resolved issue. She called on a Saturday and was very good at her job of negotiation and resolution.

Dryer. Fast response and clear explanation! Called in morning and repairman scheduled for that afternoon. Polite and cleaned up after job. Would recommend you and Sears repair! Recommended you on Nextdoor. Did not try to do or sell anything that was not necessary. Very satisfied!!

One afternoon our AC went out and (being new and first time homeowners) we could not figure Out the issue. Our technician not only fixed our issue but was patient enough to teach us what to do should it happen again. He checked the whole unit just to be thorough. Very kind and knowledgeable. We were very happy with the service.

Dishwasher. Technician came and diagnosed the problems. He recommended that how to submit a claim if multiple items needs to repaired. Will come and fix the problem once the parts have been delivered. Hope we will see him soon. Once he comes we will inform you all. Hope he will come soon to fix the problems.

It appears you are looking for every reason not to pay the claim after you told us to locate and hire a plumber to do the repairs due to the pandemic. We did just that and now all it get are messages from you asking for more info and another level of review. During the repair process we call and emailed numerous time and never could reach a Choice representative or get a return call. We've paid for a service you did perform and then we performed the service per your direction and you still are looking for ways not to honor the claim for $229. Your business model and corp culture are questionable.

This was my first call. I love the customer service and they came out same day and was within time frame and seen I needed new appliance and they put it in for my garbage disposal. Way better service than AHS.

Was mixed event. First, technician almost 3 hours past schedule. Very nice and courteous tech. Tech said water heater not covered would cost almost $1K. I told him to call it in, he then came back later and said is covered. Never assume, always check. That part not very professional. Fast and clean install. Very professional with that part of it.

My A/C stopped working. The technician got to us the next day and fixed it in 10 mins. Turned out to be a compressor that went out of order. Scheduling was easy. We had a great good experience! Definitely recommend.