Choice Home Warranty Reviews
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About Choice Home Warranty
Choice Home Warranty is a home warranty company that offers comprehensive protection for covered appliances and systems in your home, regardless of their age. Customers have had mixed experiences with Choice Home Warranty. Some have found the representatives helpful and informative, guiding them through the plan options and benefits. However, others have faced challenges with claim denials, service delays and communication issues.
Visit www.choicehomewarranty.com- Optional coverage for roof leaks
- No transfer fee
- 24/7 customer service
- No home inspection required
- $500 roof repair cap
- Some customer service complaints
- May be difficult to get reimbursed for out-of-pocket expenses
Choice Home Warranty Reviews
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- 4,960,328 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 14, 2015
The representative from CHW was very helpful. The serviceman was prompt and had the part on his truck and ready to put in. Excellent.
Reviewed Sept. 13, 2015
The refrigerator was making intermittent noise that became consistent over a week's time. The refrigerator continued to be operational (cooling and freezing appropriately). The service technician diagnosed and identified the problem as the (defrost timer), however advised that it could not be replaced until it goes out permanently and if he goes within 30 days, there will be no additional service charge fee, but if it goes after the 30 days, then the fee applies. That seems a bit ridiculous in that the refrigerator is obviously problematic.
Reviewed Sept. 13, 2015
We have two central air conditioning units on our house and neither is working properly. For whatever reason, be the fact the units are 21 years old, the A coils were added when the house was built and the technicians have great difficulty accessing them, or the contractors are told not to recommend replacements, we are having great difficulty getting replacement units. We had AHS for several years prior to switching to CHW, but now we are regretting ever having a home warranty at all.
Since starting with Choice last year they have had to send contractors to our home too many times to count. This past summer our air conditioner for both our upper and lower levels stopped blowing out the first week of June. We called and started a claim. The contractor came out and asked how old the units were. We told him 21 years and he just looked at my husband. He worked on the unit and after a few things ended up adding freon since it was very low. Not quite two weeks later we came home to no air upstairs. Called again and the same contractor came back. We refused to pay a service fee since we felt the unit couldn't have been fixed properly. This time it was low freon again. The contractor felt we had a leak in the A coil and that if a leak is found the unit should be replaced. He added more freon at no cost to us (we are now charged extra for freon since it is no longer covered).
We thought Choice would take care of whatever needed to be done about a leak since the contractor wrote it on the invoice. About a week later we lost air again. We called in and the same contractor came back, added freon, and said we really need to get a leak test. I called Choice and told them what the contractor told us. We later received an email from Choice and they said the contractor believes we have a leak and that we are responsible for getting someone to come out and that we must pay out of pocket since leaks are not covered. They also added we will need to send them a copy of the invoice. Well, last year, when we still had AHS, after much haggling, we had the A coil replaced.
So, we called the contractor who did the work. He said he would come out. He came and said the A coil wasn't leaking but he found another leak in the condenser coil. He wrote it up and we sent it by way of scan and email, in with his recommendation stating what the other contractor said, we needed another unit. We thought they would replace the unit since that is what they boast. Not so, after several days we get an email to call them and we are told they still can't do anything since we did not send in any pictures. I told them they never mentioned any pictures and if they had we would have had the contractor take some. We called the contractor and he suggested they are just trying to get out of replacing the unit. He said he would call them since he had already been out here (we are an hour from him) and he would explain his findings for us.
He also added that Choice knows it will be next to impossible to get a picture of our A coil since it is in a place that requires extensive work to get to it. I gave him all of the information, phone number, claim number, and the prompt number, and after a week he was finally able to get through and spoke with Choice. We thought this should be the end of it. Not so. We received another email telling us to call in. We did and were again told they can't go any further without pictures. It was at this time we started asking if they ever approve replacements for any of their other customers and we were told yes, if the contractor recommends replacement. I reminded them that both contractors recommended replacement but they said their hands are tied since we did not supply pictures. After going on vacation and recovering from an illness I have finally been able to pick up where we left off.
I became very frustrated after the unit stopped cooling the upstairs again and we were finally able to send in the pictures they requested, minus the A coil. They have not gotten back in touch with us after more than a week of sending in the pictures. I cannot wait to see what they demand this time. After seeing so many five star reviews, I am having difficulty believing what I am reading. I hope by writing my review and seeing it in print it will help me to believe they are recording all reviews
Reviewed Sept. 13, 2015
Been very happy with the service. This is my second year. Highly recommend.
Reviewed Sept. 13, 2015
I chose Choice Home Warranty. Gave them a call for the first time. They sent out a appliance repairman to fix the washer. We made an appointment with him. He showed up on time. Fixed it the first time. I'm very impressed.
Reviewed Sept. 12, 2015
I had a plumbing problem and was very pleased with the plumber, Victor, who came to my place. He checked all over the water sources in the house, quickly solved the problem. He was very polite and efficient.
Reviewed Sept. 12, 2015
The service technician arrived on time, introduced himself. He was very polite and courteous and repaired the problem in a timely manner.
Reviewed Sept. 12, 2015
Having a hard time getting someone to fix my water softener. This will be the second or third time reporting it and to date no one will come to my house. It's been over a year now and the best answer I can get is "it's cheaper to replace than it is to fix" and Home Choice won't replace without a tech coming to my house. It's the catch 22 that I'm stuck in and not happy about.
Reviewed Sept. 12, 2015
After 2 months of arduous difficulties with a competitive company, I signed on with CHW. I am happy to report their service is excellent from customer service, to vendors contact, to respecting online privacy, to keeping me as a customer. I finally feel relief! Keep up the good work.
Reviewed Sept. 12, 2015
We have had two warranty calls to date, an A/C and dishwasher problem. The A/C was fixed within 48 hours. Choice replaced my dishwasher within days with a new one that they delivered and installed as well. We chose Choice because we wanted the best warranty company. We now strongly recommend Choice Home Warranty. They are very accommodating and easy to work with.
Reviewed Sept. 12, 2015
Had problem with freezer. Appointment made right away. Jon very professional and excellent at repair and order parts.
Reviewed Sept. 12, 2015
The best in their field by far - from their CS personnel to their service techs!!! Only wish I had switched to them years ago.
Reviewed Sept. 12, 2015
The technician came on time, very quick to diagnose the problem, and repaired it right away. We are very happy with the whole experience and would recommend Choice Home Warranty any time.
Reviewed Sept. 12, 2015
Sink would not drain properly.
Reviewed Sept. 12, 2015
Was pleased with the service on the dryer, even though it was too expensive to repair. I thought the buyout price was fair. I would and have recommended Choice to my family and friends. The repair tech Tron from Casual Appliance was on time, efficient and very polite.
Reviewed Sept. 12, 2015
Great job. Local merchant was very nice.
Reviewed Sept. 12, 2015
Repair technician was prompt, courteous and knowledgeable. We also appreciated that he was early.
Reviewed Sept. 12, 2015
Must have done a good job because the renter has not called back to complain!
Reviewed Sept. 12, 2015
Washing Machine repair - Completed request for repair to satisfaction.
Reviewed Sept. 12, 2015
I came home from a trip to find my AC not working and it was 105 outside. I called Choice the first thing the next morning. They had a service person contacting me immediately and after I contacted the repair company they were at my door within an hour. They were professional and had my AC unit working correctly before the dinner hour. I'm a happy camper.
Reviewed Sept. 12, 2015
Once call was made service was done in a professional manner and I was very satisfied.
Reviewed Sept. 11, 2015
I was very pleased with the service I received. I was also happy that all of my items that needed to repaired were covered.
Reviewed Sept. 11, 2015
Clearly everyone who has written a positive comment about Choice Home Warranty either does not exist or they were paid to provide a fathom compliment. If you look at the banner at the top, it mentions that CHW actually pays to be a part of this consumer review program! From Top to bottom, well actually Bottom to middle because they never let you get to the top, it is the single most horrible customer service experience of my life. However, this is the beginning of my crusade to get my daughter's claim reconsidered and honored.
Here is our saga. At my RECOMMENDATION, she purchases a policy with CHW based on the positive reviews - turns out we should have went to Yelp or Twitter because that is where the real story lies. We jointly buy a condo. We get a home inspection to include the AC unit. It gets checked, all issues resolved, it works fine. Again, I recommend a home warranty with CHW, she PAYS for a policy on July 22 and unfortunately her AC unit fails on September 8. No problem right. It has been more than 30 days so we refer to the terms of the agreement (not) to be sure and confirm you cannot place a claim for 30 days.
She calls and gets a claim number, repairman contacts her, comes out next day, going pretty well right? WRONG! He diagnoses a bad condenser fan motor, explains what that means, explains that it is not uncommon. He reports it to CHW, makes arrangements to return after he gets the part and then departs. Still ok, right? WRONG! He calls her back saying the claim is denied because it was an unknown preexisting condition.
She contacts Claims at 1:22 on September 10 and spoke to someone. He explains that her claim was denied because it occurred less than 30 days after the policy was accepted and in effect. Well she purchased the policy on July 22 and the policy is accepted and in effect on August 22, what is the problem? He explains that since she placed a claim before another 30 days (September 22), it is considered pre-existing and denied. Incredulous, she asks "so if I had made this claim on the 22nd (a mere 12 days later) you would have honored it?" and the person responded yes!!!!
I learn about this and am flabbergasted! She calls Kysha at 1:46 and wants to speak to a Supervisor. Kysha states that she is a supervisor and confirms the 30 day window. Again, 12 more days and this is OK, "yes" Kysha responds. My daughter mentions what is the point and why that additional condition isn't in the terms of agreement; she mentions that she should cancel. Keisha responds: "No problem, I can connect you to cancellations." What? This is a supervisor of claims? Aren't they supposed to keep customers?
So now we have an arbitrary, undisclosed additional time condition and a Claims Customer Service Supervisor that does not care if you remain a customer!Again, we scour the terms of agreement and decide to try again; maybe Kysha was recorded and got fired for her insolence. So at 2:20, we get Andy. He was very nice and professional but he reiterates the additional 30 days and confirms that if she had waited or the incident had occurred after the 22nd, the claim would be honored.
Now it is 93 degrees in South Carolina and she has a dog that stays at home. An arbitrary date is posed and her only recourse is to wait 12 days? Again, the 30 days is arbitrary - where did it come from. "It is what we use" is his response. Today is September 11. Since yesterday, I have personally called 3 HVAC professionals and they all respond the same. There is no way to gauge when the part can fail. If they can't do it, how can Andy.
Today, at 2:13 we call and talk to Arkim, who is also a supervisor. I explain what we have found and we explain our contention that it is arbitrary AND NOT BASED ON ANY FACT AND FURTHERMORE IT IS NOT STIPULATED IN THE TERMS OF AGREEMENT. He apologizes, and reiterates the 30 day requirement. I explained in the beginning and at the end that I needed to talk to someone above him. He said he would put me through to a manager. So shortly after word, a male voice comes on the phone and asks in his best sultry voice "hey what's up". And now we are with Russ, the Customer Claims manager. After excusing himself for obviously mistaking me for somebody else I am guessing probably not his special treatment for a special customer, huh? We go round and round and when he interrupts me, he says I am talking over him.
I explain the arbitrary notion that we had been told and he goes on about normal wear and tear can't be a couple of weeks so it has to be preexisting. I ask what that is based on and he states that is just how it is. He further explains to me that there is no one else to talk to he is it. No matter what I do it will come back to him and he will reject it again. I ask about the corporate office and he says he is the corporate office and that he has the full power and authority to resolve this issue but it is rejected and that will never change. When I pointed out that I find it hard to believe he is in the corporate office which his Sultry come on introduction on the phone, he responds that he gets a lot of internal calls!!! So now he is the corporate customer service guru that gets a lot of internal calls that warrant his sultry response - I hope not but I guess we will see because again, I am on a crusade.
I am in the customer service business and I have over 54,000 customers and I am also a customer who generally understands that the person on the other phone is part of the system. However, dear sir or madam, your system is in trouble and I want you know who is representing themselves as the corporate voice for your company.
Back to Russ, I explain the HVAC opinions and he states that "they do not know what they are talking about. They are too lazy to spend the time doing a proper analysis." Well first of all, they represent CHW but you despise them? I again question the arbitrary nature of the 30 days and he now states that the other Claims customer service supervisors are wrong and no such standard exists and they should not have said that!!! I believe we have talked to 4 of them at this point and although we vehemently disagree, they were at least consistent!!!! I ask what the standard is. Is it the two weeks he mentioned earlier and he said no and denied he ever said it!!!!!
At one point I ask about the process and he explains that the HVAC techs (the lazy ones remember) send their diagnosis back to his internal techs and they make the determination. So now he wants me to believe that osmosis maybe- an internal person makes a decision about preexistence from the techs he does not trust and denies that the 4 customer claim supervisor know what they are talking about.
Kysha does not care if we cancel. Russ is obviously otherwise occupied at work. They apply an arbitrary standard that is not supported by fact or even stated in the terms of agreement and that is supposed to be a satisfying customer experience? I am doubtful this will get published by consumeraffairs (not biting the hand that feeds comes to mind) but if it does, I assure this is the truth and CHW if you record your customer interactions, you know it is too. The site says there is a written claims process so I will use it too but what if Russ is the end-all be-all?? If this ends favorably, I am the first to compliment and not just complain. If not, you will see this being told many times and in many places.
Reviewed Sept. 11, 2015
Leaking toilet - Excellent, professional service.
Reviewed Sept. 11, 2015
My experience was pleasant with Spirit Heat and Air. They were friendly, on time, knowledgeable about the subject. Solve problem. I was completely satisfied. Thank you. They were concern about my problem. It was hot and very hot in home for 2 days so we was ready for some relief. Thank you.
Reviewed Sept. 11, 2015
Quickly had someone out to help and when things began to drag out with getting the technician back out Choice Warranty was great with getting in contact with them and helping to speed things along. Claims are quickly answered and this has been a positive experience.
Reviewed Sept. 11, 2015
Called Choice Home Warranty on a Wednesday and by Friday morning my disposal was replaced with a new one. Great Job!
Reviewed Sept. 11, 2015
WOW!! I Called at 10 AM with a plumbing problem. I received the claim number and the company that was to do the repair immediately. One call and the appointment was scheduled. Plumbing repaired by 5 PM on the same day. I was impressed. I have been a customer for 4 years and am very please with their service.
Reviewed Sept. 11, 2015
My unit stopped working properly over the weekend and by Tuesday it was blowing hot air... I called Choice Home Warranty on Wednesday during my lunch break and in two to three hours, a tech was there to fix my problem. He even suggested some things I need to do to keep my A/C running properly.
Reviewed Sept. 11, 2015
Had called Choice and had then out the next day! Didn't have to jump through hoops to get anything done! Very easy and smooth! Thanks again!
Reviewed Sept. 11, 2015
I received excellent service with my plumbing issue. The gentleman answered my call was courteous and very helpful. He put my claim through right away and I received a call back from the plumbing company, and my plumbing issue was fixed within 24hrs at no charge as promised due to this being my first call. Thank you Choice Home Warranty! You guys are the best!!
Reviewed Sept. 11, 2015
Service was good. Technician was prompt, knowledgeable, and nice.
Reviewed Sept. 11, 2015
My A/C quit blowing. I called CHW and they assigned Arctic to the job. Arctic worked to set up a convenient appointment, came out, detected the problem, and repaired the unit. (They actually had the needed part in the truck!) Both the Arctic repairman and the CHW service rep were very professional and considerate. Thank you CHW for your quick response and for using reliable, professional contractors. I would definitely recommend CHW to any homeowner.
Reviewed Sept. 11, 2015
Amp'd came in and did a great job. Quick, clean, and efficient.
Reviewed Sept. 11, 2015
DO NOT BUY THIS POLICY!!! Had claims for both A/C unit and washing machine. I received same denial response for both. After technicians checked them out and we're prepared to do repairs, Choice told me they would not cover because damage happened over time, not within span of policy. It was pre-existing. They are BOGUS!
Reviewed Sept. 11, 2015
Unfortunately, we paid 3 yrs upfront for our investments properties to alleviate the headache of contacting individual technicians for any repairs. WHAT A MISTAKE! Two technicians have contacted me threatening to place a mechanics lien on our properties because CHW HAS NOT PAID THE TECHNICIAN!!! People --- If your a/c goes out, prepare yourself! They will tell you that your claim is denied due to lack of maintenance of which we have records of annual maintenance. Then they will offer you a $400 reduction to the replacement of the a/c condenser coil (which is what will probably go out). They will want you to pick up approx $400-$600 replacement costs for labor, freon, etc. AMAZING.
Their "hold" voice over while waiting for a representative actually SAYS that CHW will replace the a/c unit if it goes out. The online verbiage says the same. So WHY must you pay $400-$600 for a replacement because THEY have decided the unit is not maintained? WHAT A FIGHT to get ANYTHING taken care of. After a battle they FINALLY did replace the unit as advertised 3 months later!!! It took me 3 months of battling and threatening. In addition, I tried to cancel my contract, but they wanted to charge me for the cost they paid out for the replacement. HA. We paid $4000 for 5 properties - 3 yr span. Keep your money. Don't use these guys. TOO MANY TECHNICIANS IN LINE FOR A CLASS ACTION LAWSUIT DUE TO LACK OF PAYMENT.
Reviewed Sept. 11, 2015
When I found my pool pump suddenly increasing noise, I knew the pump needed to repair immediately. So I filled request for pump service online from Choice website. I received immediate response email that told me a process to assign a service agent had been started. Few minutes later, an email came to me to inform the pool service guy already assigned and I can call him to make an appointment for repair.
After called the pool guy and made an appointment, the pool guy came to my home on-time, and just spent 20 minutes. He identified the problem and told me he would get management approval and bring a new pump in 48 hours to replace it. After next day, he called me and told the new pump already ordered and would come to install the new pump. He came on-time and quickly installed the new pump and get system run perfectly. Thanks Choice and their service agents' excellent service.
Reviewed Sept. 11, 2015
Service man came and check everything about our unit and found the problem to be the thermostat. He then replaced it and everything has been working fine.
Reviewed Sept. 11, 2015
Nothing is covered. Refuse to listen to facts about problem. Always added costs for something in addition to service call and premium. A/C contractor was useless and made errors in finding problem. Claim was denied on that basis so outside contractor was called to fix at additional cost of 2486.00. Sounds like a good company unless you make a claim.
Reviewed Sept. 11, 2015
I had a very pleasant experience with the technician who came to repair my dryer. He explained everything to me about my dryer and made me very comfortable with the company's decision about the dryer. I will be recommending Choice Warranty to my friends and family members.
Reviewed Sept. 11, 2015
I was skeptical at first, then I made my first claim due to a leaking toilet. The service was fast. The plumber called, scheduled the appointment at my convenience and came in and diagnosed the problem and did a splendid job. I would wholeheartedly recommend Choice Warranty for homeowners that need reliable, responsible and accurate professionals to deal with the problems and emergencies of home ownership.
Reviewed Sept. 11, 2015
I felt like Choice Home Warranty did a fine job getting someone to my home to fix my washing machine. Thank you very much! It was nice to know that I can count on them for such great service. If you need additional recommendations please let me know.
Reviewed Sept. 11, 2015
Excellent dryer went out at 12. Call Choice and was fixed by 3. The tech they sent out was very professional and courtesy. A very pleasant experience, thanks Choice.
Reviewed Sept. 10, 2015
I was very much impressed with quick response and set up for a/c service next day in Texas 100 degree temperature. The technician was very good and fixed the problem and spent time to explain setting tips during hot weather. Great warranty service. I will recommend to have CHW service. It will be economical to have 3 years service.
Reviewed Sept. 10, 2015
I purchased the home warranty through Choice. A month later my AC AND hot water heater go out. They did not cover the hot water heater because it was a ruptured tank. Ok fine. When I called they rep said they covered mechanical failures. When the diagnosis came back for the AC unit it was a MECHANICAL FAILURE of the compressor. Choice called me and said this," We cover mechanical failures. THE MECHANICAL FAILURE of your compressor is not covered as WE FEEL it was a pre-existing condition. WE FEEL. According to their advertisement "Bought an older home? Don't worry! Choice Home Warranty has you covered" BS!!! As a new homeowner, I wanted a warranty so I am covered in the event something happens. Choice Home Warranty did not and does not honor the service they are selling! DO NOT BUY FROM CHOICE HOME WARRANTY!!
Reviewed Sept. 10, 2015
Great job. Fixed my dishwasher and it was awesome.
Reviewed Sept. 10, 2015
The technician was great, Rick was the name.
Reviewed Sept. 10, 2015
It was first claim and first service call. It was very easy and handle on time. Technician came from Reeds Crew Services Inc. Very professional. We are happy to have CHW. Thanks.
Reviewed Sept. 10, 2015
Very quick response by both the company and the plumber. My first call with this company and everything was handled very well. I'm a happy customer.
Reviewed Sept. 10, 2015
I am very much pleased with the entire process. Everyone during the process was very friendly and helpful.
Reviewed Sept. 10, 2015
I have been using Choice Home Warranty since 2012. Every time that I have filed a claim, someone was out to fix the problem within a day. The service is great and also the technicians that Choice is partnered with.
Reviewed Sept. 10, 2015
Our renters called us while we were out of town and said the dishwasher main panel was not working. We directed them to call Choice Home Warranty, which they did. They scheduled the service and the repairman came and took care of everything.
Reviewed Sept. 10, 2015
I was pleasantly surprised by the efficient pleasant handing of my claim. Pain-free and prompt.
Reviewed Sept. 10, 2015
My husband and I was very satisfied with the customer service at Choice Home Warranty. They answer the initial call right away and connected us with a plumber in our area. The plumber was very professional and took him no time to resolve the issue. We're very glad we chose Choice Home Warranty!!!
Reviewed Sept. 10, 2015
Our AC went out Saturday evening and we submitted a claim on Sunday, Sept 6th. A technician from H.O.T. AC replaced a starter capacitor on the outside fan motor and it worked for several hours and failed sometime late that afternoon. When we called to report that failure, I was informed that the claims office was closed for the holiday and would not be able to review/approve claims until Tuesday. On Tuesday, the technician returned and replaced the fan motor after approval was received.
During my hold on Sunday, your advertisement spoke of our safety being your #1 concern, which I found contradictory to our situation (heat, AC problem on holiday). I shared this opinion with the gentleman handling my claim. In both instances of my calls, your staff did a very good job of handling our situation with professionalism and expediency. H.O.T. AC did a very good job of assessing and repairing our unit. I have recommended Choice Home Warranty to several other homeowners and we plan on renewing our contract. That being said, I believe it would be in your better interest to find a way to deal with holiday claims.
Reviewed Sept. 10, 2015
Great service. I requested for a service of my a/c (not cooling) and next day I got it repaired from a very good vendor.
Reviewed Sept. 10, 2015
Filed claim online and service person assigned in a very short time. Quickly heard from assigned service person who was very responsive and personable. Appointment was scheduled at my convenience and repair occurred quickly and on time. Great job on Choice's part and the service person's part. Thank you.
Reviewed Sept. 10, 2015
I called Choice Warranty at 7:00 pm on a Thursday evening advising my central air condition wasn't working. They took my claim information and confirmed it with an email immediately. They assigned a service technician who I talked to Friday morning and Saturday morning I had cool air. This happened leading up to a holiday weekend and I was skeptical that I would get it fixed so quickly. Both Choice and the service technician were very professional, courteous and helpful. This was my first claim since acquiring coverage and I have nothing to complain about! Very happy!
Reviewed Sept. 9, 2015
We maintain our AC & change filters regularly! Our AC went out, we called the HVAC tech. He tried to get the compressor to come on & would not work no matter what he tried. CHOICE HOME WARRANTY denied the claim & tried to say the tech said the unit was clogged & not maintained. Tech was still there & he said that is a lie, he never said that. Run away & do not do business with them! I am in contact with the AG's office & BBB!
Reviewed Sept. 9, 2015
Very professional and quick service - thank you. The technician arrived on time, fixed the opener, and explained all of the components regarding the repair. I will definitely use this company again, for non-warranty work.
Reviewed Sept. 9, 2015
I called Choice Home warranty to report a problem with the commode. They sent me an email within 10 minutes with the name of the plumbing company.
Reviewed Sept. 9, 2015
The first company didn't respond quickly, but the second one, Mr Appliance is very well. Technician is professional. He order the part and fix the cooktop problem in one day. Don't know who should give me the receipt?
Reviewed Sept. 9, 2015
Service was quick to respond to my ac problem and quick to fix and get me going again.
Reviewed Sept. 9, 2015
The Sears repairman came out and repaired the refrigerator on his first visit. The Choice Home Warranty people had sent out a repairman from DLS, they were out of Kississami Florida. He was here August 10th and said he had to order a part, they came back three weeks later (only after I had complained to Choice Home Warranty). They replaced the part and left, the repair did not work. I tried to call them but they would not answer their phone, that is when Choice Warranty stepped in and sent out Sears repairman. He told me the other company had the switches in backwards and the part was not installed correctly. Once he replaced the part they installed and corrected the wiring the refrigerators works as it should. I would not recommend DLS Repair to do any repairs.
Reviewed Sept. 9, 2015
I called CHW to request service on my refrigerator at 8:49 p.m. on a Friday night. The next morning at 7:57 a.m., I received a call from a technician from Texas Appliance and TV Services. Initially, he said that he could not get to it until Tuesday of the following week (b/c of Labor Day). I naturally expressed my disappointment with that, considering I had already lost most everything in my refrigerator/freezer. Hearing that, the Tech, Sarom, said that he would be right over. He told me that he would be at my house between 9 and 10. He pulled into my driveway at 8:54 a.m. Can you image that? He diagnosed the problem right away and even had the replacement part on his truck. Again, can you imagine that?
I was a customer of AHS for the better part of a decade and I can honestly say that I had never received this level of service from them... EVER! If you happen to live in the greater Houston area and have a problem with an appliance (especially a refrigerator), do yourself a favor and request Sarom ** from Texas Appliance and TV Services, you will not regret it.
Reviewed Sept. 9, 2015
Always timely in service call. Follow up promptly with repairs. Notified quickly that dryer needed replaced and sent check in the mail.
Reviewed Sept. 9, 2015
I had a burner that was out on my gas stove top. I submitted my request, got an email on the company assigned to my claim, and set up an appointment easily. The technician was very responsive and worked out a time to meet me at my house. He fixed my problem quickly and was very professional. Overall I was very happy with my experience.
Reviewed Sept. 9, 2015
AC tech had replaced capacitor to fix problem with no air coming out. About 4 weeks later, same problem. I contacted Choice Home Warranty, the representatives were courteous and promptly reopened my claim. AC is now working after draining AC pipe.
Reviewed Sept. 9, 2015
Fast, on time and fixed right the first time.
Reviewed Sept. 9, 2015
The issue was resolved almost immediately. Thank you CHOICE HOME WARRANTY!!
Reviewed Sept. 9, 2015
The response was fast. They fixed my 2 a/c units at same time, very professional & efficient. I will recommend to all my friends. I am property manager and so far I have covered 6 of my properties.
Reviewed Sept. 9, 2015
What a great company. One call and our needs have been met. Choice Home Warranty sent us an email, within minutes of our call we had the contact information for the AC repair person. Thank you.
Reviewed Sept. 9, 2015
I had a breaker that wouldn't reset. Power 1 Electric identified the short causing the breaker to trip, corrected the short & reset the breaker in a very short service call. Power 1 Electric was knowledgeable, capable & efficient. I was completely satisfied with the process from the time I sent in my service request until my problem was fixed.
Reviewed Sept. 9, 2015
The online claims process was very easy to do. Our claim request was responded to quickly and a reliable technician was sent the next day to repair our A/C. The technician that was sent to repair our A/C was quick and efficient. Our system was fixed in less than 30 minutes. We easily saved about $130.00 on this repair by having the CHW.
Reviewed Sept. 9, 2015
The technician arrived on time and completed the job. He was kind and was teaching an apprentice. Really great experience with this technician. I had to call Choice to get a different technician at first because the first one was going to take over a week to even make it out to my house for a diagnosis. I call CHW right away and no problem with having them assign me a different technician.
Reviewed Sept. 9, 2015
I needed my plumbing underneath sink fixed and I got more than I thought I would. It was a great experience and a great vendor.
Reviewed Sept. 9, 2015
On Sunday the day before Monday labor day my ac went out. I called Choice to tell them the ac quit. They said they would schedule a repair tech to get in touch with me. They sent an email about the company I should call, I called and they said they don't work on holiday. I called Choice back again and was told that I could call a tech and then file for reimbursement. The tech I called came and repaired the unit. I sent the invoice and was told they would not pay what I paid but would only pay what they normally pay. The temperature inside the house was 100 degrees. This was a necessary emergency but Choice said it was not. I was never told to get a pre-authorization for the amount by anyone. Choice is a rip off and I plan on letting everyone I know about them.
Reviewed Sept. 9, 2015
Commode leaking fixed, great and very polite. Thanks.
Reviewed Sept. 9, 2015
Kenmore dryer went bad and put a claim to Choice Home. The guy came - he could not fix it. Choice paid me off with $300. It is kind of okay. But where you can find a good dryer for $265 (300-45 service charge)? So I did not waste my time to cry about that. Went to Tanner Electronics in Carrollton TX bought a $0.99 relay and replace it. Last two months my dryer has no problem now. I been using Choice Home Warranty for few years - had very good and very very bad experience with them.
Reviewed Sept. 8, 2015
My garbage disposal stopped working. I submitted a claim online and received a reply quickly. The reply e-mail gave me a number for a plumbing contractor so as to make an appointment. I got a hold of the plumber and they came out the next day. He called in the request and Choice Home Warranty gave him the "OK" to replace. I was up and running in no time. Truly a great experience.
Reviewed Sept. 8, 2015
Air Conditioning went out on a Friday. Received two email the same day with different AC repair companies (not sure which one was actually assigned to the claim). Earliest they could come out was Monday. They came out on Tuesday around ten am. Submitted a claim that the compressor has bad "windings". The claim took about four hours for Choice Home Warranty to decline the claim. I spoke to Jessica when I was notified that I need to contact customer service. She stated that the claim was denied because we didn't have "regular maintenance to the A/C units". I stated we did and that I could send her the twice annual service records for the units. She told me I could email, but that they wouldn't look at the issue for another 24 hours. I told her that we are now without air going on five days and another day wouldn't be acceptable.
I then requested a manager. Mesha the manager was clearly trained to handle all the denied claims. She changed the reason for declining the repair and said that the house could have experienced "a power surge... among other thing." I told her to prove that I had a power surge and she said they didn't need to prove it. In fact, she said it didn't matter that I send in the normal maintenance records. Don't think for a second that this company is on the up and up! I had another warranty company when I moved into a second home and didn't have any issues...
Reviewed Sept. 8, 2015
Choice Home Warranty is a scam. They do not stand by their warranty or return your phone calls/emails when they deny your claim. They sent their contractor out to fix our AC unit, and the AC repairman advised us that we need a new AC. Choice Home Warranty denied the claim and their call center employees are rude and unethical. I'm still waiting on a response on where to have my lawyer send paperwork. They were willing to let my husband, myself and my 4-month old baby stay in a 89-degree house, while we are currently under WARRANTY with them.
Reviewed Sept. 8, 2015
I would recommend Choice Home Warranty to all my friend. The last service was spotless. Thank you.
Reviewed Sept. 8, 2015
We had a very good experience. The young man from Bryan Burkhalter Plumbing was nice and experimented. He replaced the disposal and resolved the leak.
Reviewed Sept. 8, 2015
My recent claim with Choice went great! I called and spoke to a very friendly representative who put me in touch with a repairman. The repairman that they recommended was the best person we've ever had to work on our air conditioner. The transaction was so easy.
Reviewed Sept. 8, 2015
I purchased two 4 year policies for separate homes, $4300. I chose the premium coverage with additional coverage for the septic and central heat unit. Two years later my central unit went out.... no coverage. They said they would send a "Goodwill" check of $1000 in order to keep my business. I never received the check. I called to cancel both policies and get a refund for the remaining prepaid coverage. I was told the "Goodwill" check was on its way and they would deduct that check from the policy refund. It's been almost two months and no check. I'm now dealing with trying to get my refund back. Do not use this company. You have been warned.
Reviewed Sept. 8, 2015
We signed up for Choice Home Warranty and were told by the sales person that "all components on all appliances were covered". When I received the paperwork, I noticed two things: Ice makers were not covered (which go out more often than any other component) and "high end" appliances were only covered up to $1000.00. I called back to cancel the policy since all of our appliances are GE Monogram and they stated "we will lift the cap" on the high end appliances.
Our refrigerator started to not cool properly and we placed a call. The first technician came out to "replace the board" and needless to say that did not work. We placed another call and the second technician stated "The board was not the problem, it was a heating element that is required that keeps the condenser from freezing". Choice then stated that "the repairs are too high" and offered us $599.00 to replace the refrigerator, and keep in mind that this is a GE MONOGRAM that retails for $4400.00! I stated that if they could replace it for $599.00 I would be happy to take it, but other than that - fix what they had committed to.
To date - no resolution. I asked to get my money back and cancel the contract and they want to SUBTRACT the service call that did not work and where the technician put in the WRONG PART. I sated that was not MY issue. Their technician blew it and they want ME to pay for it! They are a sham organization!!! STAY AWAY!!!! THESE GUYS ARE CROOKS!!! Their sales people misrepresent the policy then when you call them on it they "adjust" to keep your money then when you make a call they send incompetent technicians. THEN they offer 13% of the value of the refrigerator when they can't fix it! STAY AWAY.
Reviewed Sept. 8, 2015
Outwest Heating and Plumbing was there on Saturday morning on a Labor day 3 day weekend. SUPER!!!
Reviewed Sept. 8, 2015
I used Choice Warranty for the first time, and couldn't be more happy. I called in the claim for a backed up kitchen on a Sunday afternoon. Immediately I received a confirmation email. The Plumbing Company A-Snap called at 9:05 am the following morning and offered to come out immediately. Since it wasn't an absolute emergency we agreed upon 3-5 pm that afternoon. The Plumbers called around 2:45 and told me they were on the way. They were courteous, and very professional, and even used shoe covers without a request from me. Problem was fixed and Choice was great at following-up to make sure my problem was fixed. Choice Warranty is the way to go!
Reviewed Sept. 7, 2015
The technician was on time and professional. The job was completed in a timely manner.
Reviewed Sept. 7, 2015
This was a repair for a rental property. We asked the technician to call us 30 minutes before he arrived since we don't live there. He did and he was right on time. He was very polite and thorough. We will request him next time we need HVAC service. The company is Aureon HVAC and it was the owner who performed the service. We also asked him to do another service for us which we paid him separately. His price was fair and he came back the day and time that he said he would. We give him a big thumbs up.
Reviewed Sept. 7, 2015
The technician was very helpful in resolving the issue. Was proactive in checking the coverage before starting the work. Overall was very satisfied.
Reviewed Sept. 7, 2015
The men who came out were very nice, friendly and knowledgeable and quick. Plus very on time.
Reviewed Sept. 7, 2015
I believe my technician's name was Marco. My window for arrival was between 1-5 and he arrived at about 4:25, which was okay. He was polite and appeared to be very knowledgeable. He identified the problem and advised me as to what was needed to correct the problem. What I truly appreciated in Marco was his explanations as he went along and did not make me feel like I knew nothing. The follow-up call from Choice was also great!
Reviewed Sept. 6, 2015
I called CHW to get service on my air conditioner. When the service guy came out my air conditioner was working and I guess the service guy couldn't diagnosed the problem. 30 days later my AC went out again. Of course I had to pay another service fee. CHW representative got up with the service guy for me because I was unable to. This time my air conditioner was diagnosed with (fan motor went out). I truly appreciate the service guy. I have air now!! Thank you CHW representatives for helping me out!!!
Reviewed Sept. 6, 2015
The problems with my air conditioner and stove top burner were resolved to my satisfaction. When the service provider (air conditioning) was slow in responding, a call to Choice resulted in almost immediate response from the provider. Then, the A/C maintenance person was able to obtain approval for the repair from Choice and complete the repair all in one trip within an hour or so. Repair the compressor in one trip - he had the parts and equipment needed to effect the repair. I was very impressed at this efficiency.
Reviewed Sept. 6, 2015
I used Choice Home Warranty a few times. They respond in a timely fashion. The technicians are friendly and take payments over the phone which is convenient.
Reviewed Sept. 6, 2015
Serviceman was knowledgeable and thorough with his diagnosis and repair. I would not hesitate to call him again.
Reviewed Sept. 6, 2015
Can't expect better than this service. Too efficient and streamline. I never knew about this company. But with this price and excellent service, I do not think anyone can beat this company.
Reviewed Sept. 6, 2015
I have been with CHW for almost a year now. I was initially attracted to them because of the good reviews they had online and the best price and low call fee. I have had to use request a claim twice and both times the CHW representative were extremely professional. They also had someone over in a matter of hours. The vendors are also very professional and nice. I am very pleased with the quality of service and never had any issues with CHW.
Reviewed Sept. 5, 2015
If I could give 0 stars as a rating I would. I re-read contract book cover to cover, and nowhere does it say the costs for service repairs will opened for negotiation. I pay $400 per year (3 years now) and a $45 fee per each service call. CHW is supposed to cover all remaining repair costs, including replacement if needed. First, my central air unit went out. The service tech said a circuit board was bad and needed replacing. CHW called and told me if I didn't pay $150 of the $450 cost for the needed part, my ac would stay broken. Second, my bathroom pipes were leaking under my tub, into the basement. Service tech diagnosed the problem, whole plumbing system needs replacement at a cost of $1300+. As before, CHW again called me and said they would cover $500 of the repair cost. Leaving the rest of the repair cost on me. I was just speechless and feel like I been taken.
You may have fooled me twice... You not getting a third opportunity. I phoned to cancel this so-called service, and was placed on hold for 22 minutes before I finally hung up. I submitted a cancellation notice via e-mail two days prior to this posting... Still no response. It just boggles my mind that CHW is getting all these glowing reviews. Are you guys writing them yourselves, putting phony names to them, then posting them? Because I can't be the only one complaining about really poor service.
Reviewed Sept. 5, 2015
I had very positive experience with Choice. However we have not been able to get the new pump installed yet and it has been a week. We paid the out of pocket cost to receive the new pump but have not received it yet. We are concerned with the plumbing person that was assigned our case.
Reviewed Sept. 5, 2015
One of our air conditioners was working but not cooling. I called Choice Warranty. Comfort Zone Heating and Cooling was assigned for the repair. They came out the next morning and promptly replaced the faulty part and all is working very well. We were very pleased with the service and knowledge of the technician.
Reviewed Sept. 5, 2015
I was hesitant on getting the home warranty. Finally after buying an older home I was convinced to do so. I always hear these horror stories about warranty companies not providing what was promised. I had to call because my A/C went out and the whole process was quick and simple. I would definitely suggest having this warranty.
Reviewed Sept. 5, 2015
After many years of working with one company, I recently changed my homeowner insurance to Choice Home. In less than 6 months, I needed their services when my AC unit stopped working in the middle of the hot Texas summer! They arranged for my AC to be fixed within 24 hours. I couldn't be more pleased!
Reviewed Sept. 5, 2015
Their repairman was professional and fast.
Reviewed Sept. 5, 2015
I had a toilet in the downstairs half bath break on a Sunday. That night I went online and submitted a claim. The response was almost immediate and I had a plumber scheduled for the next morning. Thank you Choice Warranty!
Reviewed Sept. 5, 2015
Was on hold for a long time, but once someone answered I received information very fast. The AC guy was very busy so couldn't get to it until the next day. Choice Home warranty needs to find someone can fix it that day. When AC guy showed up he was on time and very friendly and helpful, fixed the problem in a very timely manner.
Reviewed Sept. 5, 2015
I haven't been with Choice for too long. I had a problem with the shower drain. After I called Choice, I immediately got a call from HV Blackwell plumbing, who responded the next morning & replaced the drain. The service was fast efficient & courteous!
Reviewed Sept. 5, 2015
The technician was very knowledgeable, fixed my washing machine in less than 30 minutes.
Reviewed Sept. 5, 2015
I'm pleased with the quick service and the professional technician who performed the service. He was here on time and explained what he was going to do. The repair could not be completed that day as a part had to be ordered. The technician called as soon as the part came in and completed the repair. I have used the service in the past and have found that the technicians dispatched have been courteous and professional.
Reviewed Sept. 5, 2015
Claim was promptly assigned. Appointment with repairman was made within 48 hrs. Repairman arrived on time and diagnosed problem within 10 minutes. I was not sure diagnosis was correct but after following his suggestions dryer worked like new. He was 100% correct. Prompt and reliable service. My first experience with a claim, couldn't be happier.
Reviewed Sept. 4, 2015
The repair agent was friendly and knew what action to take to repair our oven. He had to leave for a short period but returned with the parts required and fixed our oven and it works great.
Reviewed Sept. 4, 2015
My washing machine stopped working and I filed my claim immediately on a Sunday evening and had a repair service contact me Monday morning to come and fix my washing machine. They showed up promptly on time, found the problem, called the Choice Home Warranty claim line and completed the repair all in less than an hour. My repaired were fully covered except the deductible. This was my second warranty repair in the last six months and both provided a great customer experience. I would recommend the Choice Home Warranty plan to all my friends and family.
Reviewed Sept. 4, 2015
Stove element burned out. Was assigned someone right away.
Reviewed Sept. 4, 2015
I requested a plumber to fix my leaking toilet and dripping faucets. J Squared Plumbing responded to the service call and was able to immediately fix the toilet. However, he called Choice Warranty and they refused to fix my dripping faucets... I wonder why? Therefore I am somewhat satisfied with the results as my faucets are still dripping and I am still paying Choice Warranty each and every month.
Reviewed Sept. 4, 2015
CHW responded quickly and made the necessary arrangements promptly. The work was completed on time. Repair person was courteous and competent -- explained everything clearly. We continue to be pleased with every aspect of our contract with CHW.
Reviewed Sept. 4, 2015
Washer and dryer both broke within a few hours of each other. Motor and one pump in other. No hassles!!
Reviewed Sept. 4, 2015
Thank you for your patience with me. I am deaf and you guys reach out to make the best of it. Guy from Harrington Environmental Service Von is great and he is being nice and being honest with what's going on with my septic system. Thank you Choice Home for finding the time to have my service repaired asap. Have a good day!
Reviewed Sept. 4, 2015
Dr. Dave was knowledgeable and courteous. I would hire him even without Choice Home Warranty.
Reviewed Sept. 4, 2015
The service was fast, repair was quick, tech was courteous and knowledgeable. I plan to switch over my other properties as the present contracts expire.
Reviewed Sept. 4, 2015
I called in because my first floor air-conditioner unit was not working. I got immediate response from the owner of Pyramid Heating & Cooling. He came to my house, looked at the unit and ordered the needed part and got it the next day and installed it. It is back working 100%. All I can say is that he did an outstanding job. He was extremely nice and very professional. You have an excellent, extremely knowledgeable and very nice contractor. In the future, if I ever have any problems, I will call Your company and ask for Pyramid again. I was over 100% satisfied. Thank You.
Reviewed Sept. 4, 2015
When I called to make my claim, the CHW rep was very helpful and walked me through what we needed to do in order to get our AC unit fixed.
Reviewed Sept. 4, 2015
After an initial rejection of our claim, a very terrific customer service person (Regina **) reviewed the decision, saw that we had indeed maintained our air conditioning system and proposed a very fair solution, which we accepted. The technician sent to do the work was excellent.
Reviewed Sept. 4, 2015
The agent found yep in my area. The problem was diagnosed and repaired
Reviewed Sept. 4, 2015
Worked with us and was fair and great customer service.
Reviewed Sept. 4, 2015
Very pleased with the technician who came out to fix our dryer. I like the email notification and that I can make my own slingback. Very efficient service!
Updated 09/17/15: The repair technician diagnosed the problem with our dryer within 10 minutes. He ordered the part and when he came back, he fixed it in an hour & its been working better than before!
Reviewed Sept. 4, 2015
They found problem immediately.
Reviewed Sept. 4, 2015
I completed a service request online and almost immediately received a call from St John's Heating and Air Conditioning. Within 2 hours, they were here and did a temp fix running water over the motor to give us a/c overnight. The next morning, they came back and replaced the motor. I have NEVER HAD FASTER, MORE COMPETENT SERVICE.
Reviewed Sept. 4, 2015
Went to FL to check on my condo last week. Couldn't get the main water shut off valve to close. So called Choice Home Warranty for the first time. Was very pleased with them and surprised at that with their service. Called it in at 2pm. The plumber called me one hour later to set a appointment for the next day at between 9 & 12am. Was there at 9:30, fixed the two valves in no time. All I say I am very please with this service.
Reviewed Sept. 3, 2015
These days you never know how a company is going to respond to service call, particularly when it is rather urgent. I called Choice at around 9 p.m. the evening of the A/C breakdown. I had the system running the next day by 4 p.m. Very please with the way the request was expedited and fast response.
Reviewed Sept. 3, 2015
I had a good experience with Choice Warranty. My bathroom toilet ceil was fix in a timely manner. I will tell all my friends about Choice Warranty.
Reviewed Sept. 3, 2015
Mark at American Appliance checked the dishwasher and found it was not repairable. I talked to a supervisor who referred me to Regina who made all the difference by approving a replacement which will be installed on Sept. 8th. Thank you all.
Reviewed Sept. 3, 2015
I had 1 a/c need repair. Then the 2nd one needed repair. MAH came out and was very nice, quick and efficient. In fact, I requested them for my other house as well.
Reviewed Sept. 3, 2015
This company is a rip-off. I have been paying for two years and when I finally have a claim, they deny it. My motor on my air conditioner went out and they denied it saying it was impacted with dirt. The tech who came to my house said it was normal wear and tear and nothing unusual. I change my air filter religiously every month and have the system serviced once a year, so I will be suing this company for reimbursement of my costs. Do not sign up with them, they don't honor their contracts.
Reviewed Sept. 3, 2015
My AC unit started making loud noise and I secured the power. I noticed one of the three blades connected to the condenser motor was almost torn off or broken. The condenser motor seemed to be very hot. When the technician arrived he replaced the fan and the unit was still running rough - the condenser motor shaft could have been out of alignment from this damage causing the AC unit to run rough after the replacement of the fan. I authorized the technician to replace the condenser fan motor and the unit runs very smooth now.
The home warranty representative authorized the replacement of the fan and the checking and recharging of Freon if needed. The home warranty representative would not authorize the condenser motor to be replaced. I authorized the repair technician to replace the condenser fan motor because it was not working to specification because the home warranty representative would not pay or cover this part. I feel the condenser fan motor was the root cause of this problem to my AC unit. Overall experience was good, the technician was great fixing my AC unit and I feel the warranty representative was average in his decision-making process.
Reviewed Sept. 3, 2015
Excellent and speedy service provided, hassle free. Will recommend Choice Home Warranty to all my friends.
Reviewed Sept. 3, 2015
Garbage disposal broken. They took care of it right away.
Reviewed Sept. 3, 2015
I submitted my claim for a plumbing system leak in my house. 24 hours later I checked the status of my claim on the online account center, where I was given the name and number of a plumber. The plumber did his job well and was familiar with and communicated with Choice Home Warranty regarding the repair. The repair was completed successfully and quickly. Choice Home Warranty paid as per our contract and expedited the repairs quickly. Choice Home Warranty delivers as they promise.
Reviewed Sept. 3, 2015
The repairman was late arriving but he called to inform me that he was tied up on the job that was assigned before mine. It only took a few minutes to take care of my situation.
Reviewed Sept. 2, 2015
Keep the good work up.
Reviewed Sept. 2, 2015
I have submitted a claim with the company on Saturday august 30th, next day received email from Choice Home warranty. They were trying to verify that I was able to schedule an appointment with Better Service Inc. Since claim was filed on Saturday I wasn't expecting to get anyone in my house until middle of the week, but to my surprise I received a phone call from Better Service early morning of Monday and they were able to send technician that same day. I was told that the motor in AC unit for the better word quit working, they were able to contact Choice Home next day and get approval for new motor. Today is Wednesday and I can say that I'm writing this review out of my cool and very comfortable house. Thanks to Choice Home and Better Service Inc.
Reviewed Sept. 2, 2015
I encourage anyone to not buy a warranty with this company. I had American Home Shield for 3 years, and they were the best. I brought a plan for 3 years and paid it in full for three 3 years from Choice Warranty. I get very little customer services.... I have had two claim - one they wouldn't cover. My second claim, which was filed a week ago, they dispatched a crazy home repair person, who failed to show up, failed to communicate, and failed to meet his appointments one week later. It has been a week since my second claimed was filed. The only thing I got from Choice Warranty Services Manager, was "I will refile your claim." They are good at taking your money, but provide little follow through and timely response to problems. My washer is still broke, and I have a home warranty which is a enigma to me.
Reviewed Sept. 2, 2015
The interaction with ourselves and both Choice and Ocean Quest was very pleasant, professional, and fast. Choice kept right on top of our situation with several phone calls to let us know what was occurring, and Ocean Quest did the same. Ocean Quest was here at the appointment time, and did the work in a clean professional manner. Communication with both Choice and Ocean Quest was excellent!!!
Reviewed Sept. 2, 2015
Contractor to my area was very high and shopped for myself and got the replacement filter and install for a small amount allowed by Choice. And very satisfied to have everything up working.
Reviewed Sept. 2, 2015
The washer required more work in parts than the appliance was worth so rather than dragging the process out, I was offered a cash payout equivalent to the value. This allowed me to move on with my life and not be held up with additional service visits. Very efficient.
Reviewed Sept. 2, 2015
Both times I called Choice they was quick to call me back. The service was top notch. Repairman was friendly and very informative. A service all homeowners need.
Reviewed Sept. 2, 2015
Service were great and thanks for the timely response!
Reviewed Sept. 2, 2015
Ice build up in Freezer causing no cooling. Called, received a claim # and a call within an hour from local repair company. They were to be at my home between 2-4 that same day. I received another call around Noon stating they would be here in 20 minutes. Arrived approx 12:30 and found problem, repaired, and gone by 1:15. All working and no food loss. All in 1 day!!!
Reviewed Sept. 2, 2015
I have been using Choice Home Warranty for two three years now. They are always very helpful and very quick to respond to any of my claims. My rental units always have some problems here and there, and Choice Home Warranty always send out technicians direct to the tenants, take care of the problems even without me being there. Having Choice warranty is like having a peace of mind for small landlords like me.
Choice Home Warranty Company Information
- Social media:
- Company Name:
- Choice Home Warranty
- Company Type:
- Private
- Address:
- 1090 King Georges Post Road
- State/Province:
- NJ
- Postal Code:
- 08837
- Country:
- United States
- Website:
- www.choicehomewarranty.com
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