Choice Home Warranty Reviews

I was having issues with my dishwasher draining for weeks. I had a local handyman blow out the drains twice. It worked for awhile, then the tank would not drain at all. I called Choice. No three hours later a appliance repair company was at my house. They found the problem and thirty minutes later the machine was like new. As a result of this experience I have decided to renew with Choice. Their prompt attention and customer service was excellent.

Choice contacted the service provider the same day I had filed a claim that my oven was not working properly and had them come out the next day to fix this issue. Thanks Choice.

Garbage Disposal Replacement - The service company had to come out the next day because their schedule took a bad turn the day I was scheduled. That was a little frustrating. They did come out and replace the garbage disposal quickly and did a great job. Choice was great through the entire process.

Prompt delivery of the part needed for my stove, which is now working. A little disappointed the panel came in black rather than almond... but happy to be able to use my stove. The repairman sent was fantastic!

Sawyer Electric came out to check our power switch. They actually had appointments scheduled two weeks out, but made time at 7am to swing by to check it for us. I really appreciated that and let them know. They were professional and personable and I would like to have them come look at a couple other items of concern.

I can always count on Choice Home Warranty to respond quickly and professionally. Their timely response and experienced service providers have save me hundreds of dollars and a few headaches. Thanks for all you do.

The AC unit wouldn't come on at my rental property. Ace Comfort, LLC was assigned to my claim. I spoke to a representative from CHW. She told me my unit wouldn't be replaced because Mr. Ayala reported my unit was beyond repair and no maintenance had been done. Later, I got a call from Mr. Ayala wanting to sell me a new unit for $3500! Something seemed strange so I called another company for a 2nd opinion. Not only were they able to fix the unit, it only cost $175! Needless to say I am not pleased with this lack of professional treatment and outright lies. I will be calling to speak with a manager and want to be reimbursed the $175 I spent.

Kitchen sink drain clogged - I called my service order in during the early evening. Later that night, I received a call telling me a service company was notified and to call them. I called that night and received a return call early the next morning. A plumber arrived before noon that day and cleared my drain within minutes. The plumber was very friendly. I was quite pleased.

Had issue with spare bathroom plumbing in which it leaked water to the point that the city alerted me of the issue during their monthly audit service. Contacted CHW and within a couple days the entire issue was resolved. The plumber was professional, courteous and diagnosed the problem immediately.

Respond fast and quick action.

Finally was able to resolve an ongoing problem after speaking with Jose. He listened and took steps to correct the problems that I was having with Choice. You almost lost me as a customer but he fixed the problems and said he would look into and try to correct the issues that I experienced.

I called on a week end, and honestly expected an answering service. Much to my surprise, a customer service agent not only answered, but scheduled the repair through a local service provider. Within 24 hours the service provider contacted us and within 48 hours the non emergency issue was repaired (replaced). The service provided was second to none. I highly and often recommend Choice Warranty service to my friends and family.

Purchased a warranty about a year ago and paid my premiums. All during this time, my hot water heater goes out. Call, tell what happen and sent a plumber. Pay $60 out of pocket. Wait and wait and only after I called them do they say we don't cover the inside tank. Why purchase from this company? 0 out 5 stars. Looking for a new company.

I opened two claims with Choice Home Warranty. First one was for Gas Cooktop. Front burners were not self igniting. Choice Home Warranty refused to cover any repair because the screws had rusted so could not be opened. Choice Home Warranty said cooktop was not maintained. If the screws are not opened for 10 years then they will be rusted and difficult to open. Second claim was for A/C. Freon level was low because there was a leak in the coil. Choice Home Warranty said they will not cover it. When I asked what do they cover, service representative said they cover mechanical wear and tear. If leakage in coil is not due to wear and tear then what is it? Basically, Choice Home Warranty does not want to spend a dime on any repairs. This company just want to get the money but does not want to spend any.

Sears wasn't able to make the repair on the first trip because the tech didn't have a replacement motor in his van. He wasn't able to make it back that afternoon, as agreed, due to another service call. I scheduled the first available appointment which was a week out. The tech came out the second time and repaired the dryer. I used the dryer for the first time after the repair, and I noticed a loud noise. I called in for a recall, the tech came out a third time and fixed the loose screw that was attached to the motor mount. As of now, the dryer works fine without any noise. I am unhappy about the delay and extended time involved for the repair, but overall I am satisfied. The dryer is fixed...

Since I purchased my warranty last year I have used it twice. Both times I received prompt, courteous service from CHW and their service providers. All services were covered, the technicians seemed to know what they were doing and I will most probably renew when my warranty expires in a couple of months.

Terrible, bad, dishonest! Only words that describe this company. I have audio of my original contract with Choice, yet they have failed to cover any and all failures I have had within my household. Only 1 (one) issue for almost a year, my A\C has been having problems for a year, with 4 (four) services conducted during this time frame Choice states my system hasn't been serviced. Every call I placed with them was refused, until I threatened to cancel them. They finally took me serious and said "bye". Bad service, bad contract!!! Don't do it. Paid $1750 cash for a 5 year contract, only getting back $380 after 6 months. This is a rip-off company. Don't do business with them!!! Call me if you want specifics. **.

During my recent home purchase, my realtor provided me with some options for buying a home warranty. I did some research and after reading such great reviews, I decided to go with Choice Home Warranty, which was NOT one that my Realtor recommended. After a couple weeks into my newly purchased 35 year old home, the breaker to my dryer went out. Now's when that home warranty for your "peace of mind" is supposed to come in. The claim process was easy enough, they dispatched an electrician promptly and even allowed me to add another item to my claim after I had originally filed it... Something I remembered as an afterthought.

Heating element in the electric oven burned out. The repairman was here about 36 hrs later, took the info and returned 2 days later with the part. No problems, quick and efficient.

On March 21, 2016 I called and spoked to a customer representatives and explained my clothes dryer stop working. The representative gave me a claim number and stated, "You will receive a call with a technician telephone number for you to call and make an appointment." I received the call within minutes with the number. I called the number and the technician came on March 22, 2016. The parts are ordered.

My air Conditioner had a drip outside my house and I called and you sent Tropics AC. Corey came out and cleaned out the drain line and instructed me how to put bleach in drain periodically and explained what he was doing and was very helpful. I am pleased with their service and promptness.

I had an electrical problem and notified CHW. They responded quickly to having an electrician contact me. The work was done in a prompt and professional manner. I was very happy with this service.

Technician came to fix electricity. He was very knowledgeable and was able to restore electricity and made us aware that the fuse for the area of the house that went out was overloaded. He was very diligent and knew his stuff.

Had an issue with drain line, they specifically state that it's an excluded item but I just had it serviced by one of their approved techs so they met me half-way and covered a portion of it. Very satisfied.

I switched from AHS to Choice because of the rave reviews that I read from Choice customers. I don't know why, but my experience has been absolutely awful. I'll try to make this short, but informative. My home was built in 2000. Today's market value is roughly a half million. My first claim with Choice was last summer, for the downstairs CAC. Choice would not cover the cost, saying a previous repair (performed prior to my signing up with Choice) was done incorrectly which voided their coverage. That ended up costing me $3800. My second claim was for the built-in microwave that stopped working. Choice said that the serial number of the unit identified it as a counter-top, not a built-in... So NOT covered! What the heck??? All I know is that it was installed by the builder, and sure looks like a built-in to me.

The team at CHW handled my claim with the utmost urgency. They assigned a tech the day I called with my claim and the tech showed up the next day to inspect my dishwasher. The parts were ordered that same day and repairs will be done as soon as the parts come in. I wish I would have joined CHW last summer before my A/C unit and hot water heater went out. It would have saved me a lot of time, money and headache.

We recently switched to Choice Home Warranty from another company. This was our first repair with Choice. I was very pleased with how quickly we were contacted and how quickly the service was provided. The repair person Choice contacted was professional and completed the job quickly and efficiently.

Very dissatisfied with Choice Home Warranty and their vendors. On 2 separate occasions both vendors gave false information to Choice, both only wanted to collect their service call fee CAT Mechanical and Aaron ** works out of his Cadillac: WARNING DO NOT LET THEM COME OUT TO YOUR HOME, and Choice will not believe you as the customer. Aaron ** is a trash contractor, no tools at all. He's out of Dallas. Don't believe nothing he say.

Pool pump - I wasn't clear on my initial request and the dispatcher was very accommodating.

Detergent door would not open. Called CHW and the repairman was here the next morning. Had to order parts and stated that he will have them probably within one week pending authorization from CHW. Great service so far.

I contacted CHW on 1/27 to get my pool fixed. After the vendor thought they came to my house but didn't, I called CHW again but got no help. CHW was not helpful in getting me a new vendor, no managers were available until "after 9am tomorrow" and rather than offering to call me back, I was told to contact them. In addition to that the service I had received was terrible. The customer service associates were not empathetic and I felt like they were not listening to my concerns. I had to repeat myself multiple times and at one point I called to explain that I was having trouble contacting the vendor and asked for a new one - the rep replied by asking me if I have tried to call them. At one point I requested to cancel and was simply told, "Ok, I will have someone call you," (which never happened) but most companies understand that customer's business is important and try to make things right.

We filed a claim to have our dryer repaired and within 15 minutes or less we were notified that the claim had been received with the name and number of the appliance repair company to call. We contacted them. A service man came a few days later, diagnosed the problem, ordered the part, and about 5 days later he was back to install the new part. We are very pleased with the speed of which of the repair was completed.

Claim submitted on Monday early morning at 2 a.m. and reported problem that water leak observed from wall but not sure on where the problem is. Representative immediately assigned to a plumbing company, Chavarrias Plumbing of SA, Inc., an authorized CHW service technician. Called Chavarrias Plumbing of SA, Inc. at 7 a.m. in morning and they picked up immediately and assigned to a technician.

I really can't understand how this company has 5 star ratings. We've had this company for 3 houses and they literally find their way out of every single claim -- it is incredible. They take forever to get a "technician" out to your home -- even if you have no heat or hot water. I have never experienced service this poor. So take your chances on this company if you will but you get what you pay for that is for sure.

Great response by customer service... and great vendor service as well. Quick, efficient, and very responsive. I have used other companies and grown quite frustrated... Choice is great!

Garage Door Issue - The technician was very competent and quickly diagnosed the problem and fixed it.

George the mechanic was very knowledgeable, quick. Explain warranty info for the product.

I could not be more pleased with the service I received from the contractor and Choice Home Warranty. Everyone was so efficient and took care of my plumbing problem so quickly. Great job by everyone. I have never had such quick service.

Our entire experience with Choice Home Warranty exceeded our expectations. Pete, of Blue Box Plumbing was knowledgeable and completed the job on time and exactly as he said he would. What a difference it has made in our home! Thanks, Pete!

My garbage disposal started leaking water from the bottom. Noticed that late at night. Filed a claim online around 11PM. Next morning at 7 AM got an automated call from CHW that a plumbing company has been assigned. Also got an email with details of the contact. Called them and they were able to come to my house within an hour same morning. Replaced the garbage disposal on the spot. Very efficient and clean claim process from CHW for this claim.

I bought this coverage for my house in Nevada because our kids were living in it and it is a long drive to fix anything. We had to call on two different occasions. The response to my submitting a claim was so fast and the problem was solved so quickly and I am so happy we didn't have to go to Nevada. The kids were happy and so am I. I told my son about both experiences and he said he was going to call Choice for his home.

The service man was courteous and completed the job in a timely manner.

Purchased a house 10 years old. Purchased Choice Home Warranty so if anything broke and needed repair I would have a home warranty. This is a joke. Within 2 months of purchasing the heat pump went out. Took a week to get a technician out who recommended the unit be replaced. Choice Home Warranty refused the claim saying it could not have happened in 2 months since purchase. That was the entire point of the warranty purchase - knowing everything in the house was 10 years old wanted it covered by the warranty. I immediately cancelled the warranty. I lost some money but I don't need a warranty that will not pay for claims. Choice Home Warranty is a joke. Do not purchase. Once they have your money they never cover your claims.

A service technician was assigned to my claim less than 24 hours after I made it. The technician was professional and efficient.

The repair of my dishwasher would cost more than buying a new one. I accept a check for $180 that will help get a new dishwasher.

The repairman from A to Z Appliance Repair was on time and appeared eager to fix my problem. He quickly diagnosed and repaired the washer. I like people who are on time and professional about their work.

Replaced fan motor. Choice has been very quick to respond anytime I have called with an issue with any of my five rental properties I have covered by them.

I called Choice about my dryer and they had a company call me the same day. That is great service. Thanks Choice Home Warranty!

This was my second experience with Brian Burkhalter Plumbing. Each time they have been nice, professional, and finished the job quickly. Ryan, the technician that came today was extremely nice & finished very fast. He also cleaned up after he was done & checked to make sure I was satisfied with his work. Excellent company!!!

The main sewer line from the residence was plugged. Choice Home was called and they assigned 5 Star Plumbing, LLC. The company responded the same day and corrected the problem.

I notified Choice Home Warranty for a plumber to repair a leak under my sink and ticking from my water pump. The plumber fixed the leak, but was told by Choice Home Warranty that they could not or would not fix the ticking sound from my pump. On another day I had no air from my air conditioner. I called to have my air conditioner repaired. I was told that the air conditioner could not be repaired by them because of a lack of maintenance on my part. I think this is a company that does not stand by its advertisement. I am very, very disappointed. I wish I had read some of the reviews before paying $400.00 and receiving very little service.

Have had Choice Home Warranty for about a year now and am pleased with the service so far.

I have been a customer of CHW for 3 years and half of that time has been dealing with them on my Frigidaire fridge that has now been repaired (I used that word loosely) 4 times and the work last for 1-3 months and then it goes out again. I have lost hundreds of dollars in food and another hundreds of dollars in time dealing with this. I have paid $180.00 in deductible fees and the techs that come out are poorly trained at best. The same part has been replaced 3 times and CHW sees no problem with that since the tech says it can be repaired again. Sure they only get paid if they do some work. Today they offered me $198 for a unit that retailed at $1800 just 3 years ago.

Several thing I thought should be covered, was going to cancel 3 policies.

Very prompt service to get me in touch with a tech to resolve a bad garage door motor. When the tech called he received a quick authorization and was able to repair my door quickly.

17-year old Kenmore dishwasher making loud grinding noises and clunk sounds. Service order was placed online and was routed to a repair service promptly. Repairs and cleaning of the system were performed and the dishwasher is working well. I have used other warranty services in the past, but Choice provided excellent service at a much better price. The technician was easy to contact, prompt, and even left a direct phone number to call if any other issues needed addressed after service was performed. Able to talk to a person from the service directly to arrange a time and date was awesome since I hate leaving messages, playing phone tag, and or selecting from phone options. Great job and thank you very much.

I called early morning due to air conditioner wasn't working and the staff was very helpful and had repairman on my case within a few minutes. He contacted me and was there in no time and had it repaired in about a hour. Had the parts on his truck and was very nice and professional. Excellent job and the a/c is working great. So glad I have the warranty. Thanks Choice for great service.

I am very happy with my experience with Choice Home Warranty. The service is wonderful and the repairman for my dryer with Mike's Services was on time and friendly.

We recently encountered electrical problems with two of our ceiling light fixtures. I contacted Choice Home Warranty by phone and within 30 minutes, a repair contractor had been assigned to me along with a contact number. I called and scheduled an appointment within 48 hours. The repairman arrived ahead of schedule, made the repairs quickly, showing me what the source of the problem was, and left me his contact information for questions and follow up. He was very courteous and respectful. Overall, a very positive experience.

I created my claim online. Quickly received an email response with A/C vendor information. I called, scheduled the time and date for service. They arrived on time, quickly diagnosed the issue, ordered the parts and scheduled the install.

Our downstairs bathroom toilet was backing up. Called CHW. That night I called contractor who came the following morning and fixed it. Only fee was the service fee. Before CHW I would have paid 5 times more for the same service. Happy to have CHW.

Choice was quick on getting the technician info out to me. There was a delay on my end in getting in contact with him, but once I did the appointment was set and the problem fixed quickly.

CHW replied to me quickly & assigned a service provider. Bobby, the plumber CHW sent out, seemed very knowledgeable and was able to fix the problem quickly. I was impressed.

Everything went smooth. Technician arrived at the appointed time and he was very professional and to the point. I would recommend to others.

Water heater went out. Called CHW. Got a tech next day. Found problem with the gas line to pilot light. Since my water heater was an old model, parts were hard to find. My tech called 3 parts suppliers to finally find part needed to fix. Excellent service!

I had a very positive experience with placing my claim and getting service.

CHW once again has 5 stars. They have been above and beyond amazing since I have switched to them. They are very fair for replacement costs and the vendors they send are very professional and timely. Thank you CHW for always taking care of me!

My pool pump died. I was in a panic because I knew this could mean several hundred dollars out of my pocket. But Choice Home Warranty covered it. And all within just a couple of days. I am impressed.

My dryer stopped working in my new home. They honored their home warranty and covered to have it repaired in a timely manner. I'm thankful for their excellent customer service.

Setting up the claim was simple and efficient. The service provider contacted me within 30 min from setting up the claim. They had flexible times and accommodated my schedule. Upon service completion, the provider was very friendly and quickly identified the issue and solved my problem. Very knowledgeable and helpful. Overall, great first experience on all fronts.

Replaced garbage disposal.

On time and professional.

Called Choice and had someone here the next day. Could have have them come late in the day but I chose not to. They were prompt and fixed the problem quickly. My dishwasher is not working. Called Choice, they had company call me almost immediately, made appointment with company and they were here on time. I've had other Home Warranty companies but so far this has been the best experience. I paid the repair person $45 for service fee (which is much cheaper than other companies). I give Choice an A Plus!

The claim was handled quickly with no hassles. I am very pleased with the service I received.

On 3-13-2016 I notified CHW that my garage door opener was inoperative. I was notified immediately that my claim was acknowledged. And that a service tech would be assigned. On 3-14 CHW notified me that a service had been assigned. The service tech notified me that he would be here on 3-15. On that date he diagnosed the needed repairs and said he would return on 3-17 with the parts to make the repairs. I was well pleased with the speed of both CHW and Overhead Door Co. in their fast service.

Your staff is always helpful and nice. I have used the warranty 4 times. Each time the service was excellent. The timeliness on getting someone to call me back is great. The only complaint I have is with your Septic companies. There are not enough to cover the San Antonio area. I live just outside the city line and I could not get anyone to come out that you recommended. I had to get my own Septic company, pay them and wait to get reimbursed. Not good! Other than that so far everyone else has been great.

Two business days after I called, the motor/pump was replaced by Gulf Pools Services. They put in a new one and everything is working fine. The techs at Choice were very helpful, filed the claim and responded quickly after the repair tech's evaluation. My first experience with a Home Warranty program and everyone was very professional and easy to work with.

I was very pleased with the quick response I received when I called you concerning my leaking washing machine. The repairman arrived at exactly the time we agreed on and fixed the washing machine so that I could use it some until the parts he had to order came in. When they did he came back at the appointed time and fixed it completely.

I have made several claims to Choice Home Warranty and on every occasion I have paid 45 dollars for the service call and they have miraculously not covered one of my claims which means that not only am I out the almost 500 membership fee but the 45 dollars for each claim they didn't fix and the amount to call a plumber!

The CHW claims representative takes the call, knows the coverage, and puts me at ease knowing they will assign a qualified service company to take care of the problem.

The service team were very professional. They contacted me in a timely manner and met me at my home within 20 minutes of when they said they would be there. They replaced the pool pump motor and were done in 45 minutes. I was very pleased with the service I received from Choice Home Warranty and the service provider. Great job Choice Home Warranty!!!

Service was excellent. Just sad that the microwave couldn't be fixed. But glad for the check to buy a new one. Hope I can find one the same size to fit in the brackets.

My experience with CHW has been great. I would recommend them to everyone I know. I responded to a follow-up email sent to me. When I told CHW rep that the technician had not come to my home to physically diagnose the problem, the rep asked me to hold on while she contacted the technician then informed me that he would come by on Tuesday and that is the way it happened. I was so excited and appreciative that the claim was handled expeditiously.

The service man was exactly on time which is a very big plus. Also he seems to be very knowledgeable. We are waiting for the parts to arrive.

Plumbing issue took place. Very prompt service co. came out, corrected the problem. Everything was covered except our service fee.. Thanks for the peace of mind.

AC not cooling. Very prompt and courteous service!

I purchased my home in October and purchased a policy in January. Was told they would not cover anything for 30 days. 6 weeks later my dishwasher that had been working just fine since I moved in October, broke down. They sent a vendor to check it out then I got a call from Alia who claimed that claim was denied because pre-existing. Told her system was working fine until last week and she said claim denied but would offer me 100. I asked to speak to a supervisor and she said there was no one above her. Told her it was unacceptable that the unit was working up to a week ago and they needed to repair it. She put on hold and then Sam came on the line and said he was a manager. I asked if Alia was a manager since she said no one was above her 10 minutes earlier and now he was on the line.

I filed 3 claims and all were resolved in a timely manner. Once service call was even done on a Sunday which made me very happy. On another occasion I placed a claim through email in the morning. I quickly received an email to contact a technician to service my garage door. My garage door was serviced that same afternoon. I certainly appreciate the promptness of customer service and through email. I would highly recommend this company to my friends. I have already done so to my family.

I called CHW on last week, Wed., 3/9/16 to put in a claim for our refrigerator that had stopped freezing and food was thawing out. My claim was processed that same day. I received a call from the refrigerator company a few hours later that same day. An appointment was made for them to come the next day, Thurs., 3/10/16 to check it out. It was determined that a relay switch needed to be replaced, and it was!! We were told to watch it and see if all would be okay. But the technician also suspected it could also be another problem.

I received prompt attention to my written request, I received a call within 24 hours, the serviceman was prompt at setting up an evaluation time, the evaluation was excellent and very timely, and I had a resolution to the problem within an hour. Very happy with Choice Warranty. Thank you.

I requested a quote via online for Choice Home Warranty service. After hearing the guy's pitch, I told him I needed to compare their warranty to the one have now with another company. He told me it was the same, I said I needed to see for myself. He then told me this was the last day for the deal and hung up in my face.

My husband and I looked around for home warranties since our house is older. We found Choice Home Warranty to be highly rated so my husband got in touch with the company to look into getting the warranty and what it covers. At the time we also had Sears and we bought 5 he Choice Home Warranty for the safety of our roof. Sears has come out within a couple days of putting in a claim. They don't charge you for a claim on the same item and their repair guys were all clean, nice and fast with all the repairs they did.

Washer kept draining during cleaning and rinse cycles. Extreme Appliance sent a technician in 2 days (my request) and found part had to be ordered. Part was received & installed. The machine now works perfectly. Serviceman was knowledgeable, courteous and professional.

My 13 year old dryer stopped working. CHW sent a technician within 24 hours. After the diagnosis, CHW decided to issue a check towards the purchase of a new dryer. How awesome is that!

I must say I was more than pleasantly surprised when I put in my first claim since joining Choice Home Warranty. As with other unknowns I had no idea if it would be like buying an extended car warranty which are as bad as it gets, or a great deal as what they cover is vital to the running of a home. I had a backed up kitchen sink and a leaking faucet. I filed the claim online which was simple. I received a confirmation number and the number of a plumbing company here in Jacksonville. I called the plumber and he was here bright and early the next day. As he was fixing the leak he noticed the garbage disposal was dripping and that it had began to leak due to the pressure of the blockage. He advised me to call Choice which I did and they immediately processed another claim, while I was on the phone, in less than 3 minutes and not only were both the leaks solved but a new garbage disposal was installed and just had to pay the one reasonable co-pay.

Hi, I called CHW about my dishwasher. The guy came look it at my dishwasher and left and they told me that they don't cover rollers, but the problems in not the rollers it's what is hold in on so it was part of component, so they denied my claim.

Very pleased with the promptness and courteous delivery of service.

We had a shower leak which requested certain parts. First I was told it wasn't covered but then they reviewed it and all is well. I'm a happy customer!

I love Choice Home Warranty! I have used other companies in the past and none compare to Choice Home Warranty. I had a problem with my water heater on Sunday, called Choice Home Warranty on Sunday night and my water heater was fixed on Monday. The service is wonderful. I really like the fact I get to speak to a live representative 24/7. Customer service is always pleasant and helpful. CHW is worth every penny!!!

Washer hose leakage rectified partly with the supplies made from my own stocks of Hoses. It took about two weeks for an emergency situation of flooding as well as mold. The plumber tech did not issue any receipts against payment for service fees. The other leaks could not be taken care of on technical ground.

I love that I can request service via online. I was able to request service while being out running errands. I also received a followup phone call from an associate confirming the request. I was able to quickly get my issue resolved.

I was happy with my experience with Choice Warranty. They handled my claim expeditiously. The garage repairman couldn't come out right away and made an appt. for 3 days out. Other than the long wait, in my opinion, they fixed my garage door right away. I am very satisfied. Thank you.

I called CHW regarding a leak in the basement ceiling. A plumber was dispatched in a timely manner. He had to cut a hole in the ceiling to find out what the problem was, which would be an additional $75.00. It turned out to be a leak from the refrigerator, because of a power outage. After it dried, I called CHW regarding the hole in the ceiling and was told they would send a repairman at no additional charge for me. I am happy!!!

Clogged toilets throughout the house. BJ Plumbing came by and cleared toilets, and plans to come back and snake the pipes.

I called Choice Home when my heater quit working during a very cold week. They responded immediately and set up an appointment with a heating company. The technician fixed my heater in just minutes and was very professional and courteous. I am very pleased with the service from Choice Home and would recommend this company to my family and friends.

An outlet stopped working but there was not a fuse/circuit breaker "blown." These guys arrived, and seeing there was no issue with the fuse box, spent minimal time tracing possible issues and found this outlet was connected to a GFCI. They reset the GFCI and... problem solved. Great job!

Service and technician and customer service were very helpful and knowledgeable... Thank you.

We have been trying for over 4 months to get Choice to pay for a repair that should have been covered. They denied the claim based on asking for service records on the A/C disregarding the fact that their service technician is the one that last serviced the unit less than 6 months prior to the condenser needing repair (they did not pay the repairman either). We ended up paying $1952 out of pocket because we had tenants in the house that needed heat and had a medical condition. Choice then said the credit would be posted to our credit card over two weeks ago and still nothing.

First of all it is not worth to pay a company 400 per year and then when something goes wrong you get outsourced to speak with people from India whom do not understand and have others screaming at clients in the background. It took them more than 48 hours to send a technician whom I had to pay $60 and was lying and obviously working for Choice saying my tank was originally improperly installed. I had a paid city inspector come to my home and approve all of my heating system functions and they were up to code. When I told them this they still denied the claim because they had a clause saying that auxiliary tanks were not covered. By then I was out $200 dollars for inspector and their lying plumber who just wanted me to pay him $550.

My washer arm came off mid load and melted on the heating element. I called Choice Home Warranty and spoke to a very nice man named Bill. He said they would have someone call me within four hours to set up an appointment. I received a call from a local repair service in about 1 1/2 hours. My appointment was scheduled for the next morning. Mike the repairman called me 1/2 hour before he arrived and we were back in business. Thank you.

They couldn't find a heat pump repairman so I did and was reimbursed.

Choice Home Warranty is the best.

Great customer service.

I had to submit 2 claims in 2 days and both were fixed the same day. I have had warranties in the past and it is usually a day or two before they send someone out. The service was fast and submitting the claim was just as easy.

CHW did a great job of getting a plumbing team to fix a leak under the sink. I got the appointment the next day, and it was fixed before lunch time.

Claim handled very quickly (same day reported). However the installer tried to sell me a remote for garage door saying only one came with door opener. For $65.00 he would provide a second remote control. I know garage door openers come with 2 remotes. I told him to call Choice and insist a second opener be provided. At that time he said he had a second opener he would provide free. Just how many little old ladies is he charging $65.00 to get a second opener that comes with the unit. Don't quote me.

This was my first experience with a warranty program and it exceeded my expectations! Our garbage disposal went out, I called the next morning, they dispatched to plumbing Svc who followed up within an hour to schedule appointment. They arrived on time, assessed and resolved the problem in less than 45 minutes - all this on the same day. Absolutely one of my best service experiences ever.

Hot water heater died on Sunday night. Choice had repairman out to my house on Monday morning and unit was repaired that day. Great service!!

We purchased a warranty through Choice Home Warranty in the fall of 2015 after previously having a warranty through Old Republic Home Warranty, where we had terrible service from their contractors. We used our new Choice warranty for the first time in March 2016, when we happened to have two issues come up in the same week. We submitted two claims, one for a plumber and one for HVAC. We were assigned contractors for both claims within minutes of submitting online. The plumber actually called me a few minutes later and offered to come out right away, but we weren't at home.

AC problem: It was fix the first time the technician came out.

We purchased Choice Home Warranty a few months ago. We purchased the warranty because it was recommended to us by a repair company. Not knowing anything about home warranties, we had to rely on others to help us make a choice. What a great choice we made. A few months in, we had a problem with our AC. Made 1 call to Choice Home Warranty, and within 45 minutes we received a call authorizing the repair. Immediately called the repair company, and within a couple of hours the repairman was there! What a great service! What satisfied customers we are! We now will recommend Choice Home Warranty to everyone we know. We will also continue to be a customer. Thank you Choice Home Warranty!

I couldn't believe how quickly I was notified that a repairmen would be calling me back to help with my appliance problem! After notifying Choice Home A repairman called me to set up an appointment in less than an hour and then he came and made the repair within an hour. So within 2 hours my problem was solved. Can't thank Choice Home enough for their great and prompt service!

I have two burners failed. One of coil cracked. The technician came next day fixed it right way. It is good service.

I called to report my dryer not working and repairman was out the next day.

Bosch washer has control panel that doesn't control the cycles, Perry Plumbing came out, determined it wasn't worth fixing. Choice called and issued a check that was slightly below what a a new control board would cost so, I'm satisfied. We really liked the washer but with a family of 4, it has to be dependable.

We had an area of our house that the electricity was out, we weren't sure why it happened. Choice Warranty sent the order to DC Services. Rocky called me right away and set up a time to come out the next day. He was very professional and explained the issue and fixed it perfectly. I would use this company for any issue I have in the future and will refer DC Services and Choice Warranty to anyone that asks!

It took a month to get a technician to our house to work on our refrigerator and built in microwave. Denied my refrigerator claim because it was "already broken". It was. For the month it took them to get to it. Then they said we hadn't waited the 30 days plus 30 more days before our warranty could be used. Then it was because the tech said it was a power surge. But another cs rep said it was because there were two claims and that was too many. According to Choice, the microwave is too old to be fixed. It's not. So for my $2200 microwave is worth $275 total. Horrible business practices. Overall terrible customer service with a couple polite reps.

Prompt and efficiently carried out by Apex Garage Doors.

I contacted Choice through the internet, it didn't more than 5 minutes to assign a company to come and help me. They came, they checked the problem. The next day they came and it was fixed. Thank you!

Water Heater went out on 3/2/16. Filed claim with Choice Home Warranty. They assigned the claim, an appointment was set for 3/4/16. Repair company determined water heater needed to be replaced on 3/4/16 (Friday). 3/7/16 (Monday) comes nothing from either company. Call the warranty company and they state they're waiting on paperwork from the repair company. Tuesday comes warranty company still waiting on paperwork from the repair company.

Plumbing repair. The response time was acceptable. 24 hours later. The technician was courteous, friendly and knowledgeable. He took the time to explain the cause, and the fix. He spent extra time to be sure the job was done right.

Heat went out. Just a bad wire and was fixed quickly. Five Star Heat and Air was the repair company and very good and knowledgeable.

I had an experience with one of the agents and when I get transferred, the last agent took care of me and it was great.

I filed a claim on my AC unit for a bad fan motor. Was told that due to age of unit the repair was considered an upgrade and the repair would be a charge to me just above $400. I told them I would call them back. I did and I was told I could get my own repair done and they would send me $99 only. After having my AC fixed myself and sending the receipts as told by them I have yet to receive my $99. I have called three times and have been told it was sent out. But still no refund. It has been 5 months. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE. THEY WILL TELL YOU ANYTHING TO MAKE YOU GO AWAY.

Heating system went out on Saturday evening. Submitted a online claim. Assigned a technician on Sunday. Unit back up and running on Monday by lunch.

My washer machine went down and I was under contract with Choice Warranty. I had to wait 30 days for my service to begin while they took my money then 6 days after the contract was in full service my washing machine went down and I contacted the company who sent a technician in. He told me the transmission was done but don't worry in 3-4 days they will contact me. If they cannot repair they will send me a check to get a new machine. They contact me by stating they cannot get through to me which is a lie and then state they cannot fix or help me with. They are complete false and this is not a reputable company. I hope to file a major claim against them.

The claims department was quick and easy. The associate was polite enough and explained the process and what to expect. The responding service company, Septic Pros, was very good and efficient. The coverage was quite a bit under the total cost and should perhaps be re-evaluated.

Problem with dishwasher. Had issues with getting in touch with repair company. CHW did everything they could to help. Took five days but they finally came yesterday.

Choice Home Warranty is not only timely and courteous, but they took the time to listen to a problem I had with a repairman and they were able to work out everything between us. I really appreciate the ability to talk to a live person! Thank you.

I had a problem with my plumbing and someone came right out to fix it. This is the best home warranty around. I have had the other AHS and they do not compare in service or cost!

Garbage disposal - Was very satisfied with the company.

Although my claim was processed very quickly it was also denied very quickly. As I listened to the plumbing Tech, the first question was how much will it cost to repair and then he told me he didn't have good news and that Choice would be calling me. A few seconds later they called and told me it was not covered. To my surprise because it is the major reasons hot water heaters fail. I will be cancelling at the end of the month. As I reviewed the policy there are so many exclusions. It is not worth my money to continue because in essence I would most likely be paying for everything which defeats the purpose. I would advise consumers to be smarter than me and pay close attention to the exclusions. There is a reason they are cheaper.

Certified Appliance service was assigned the work at **. They never returned to complete the job!

When needed, they responded promptly and helped us quickly find service professionals in the area. They always double checked to make sure we were satisfied with the work completed.

This was my first experience with a home warranty repair claim and I am completely satisfied with my decision to go with Choice Home Warranty. My claim was processed within minutes and I was in contact with the plumbing service that same day. The appointment was set for a time that was good for my wife and I and the plumber was there on time and installed our new garbage disposal in a timely manner. I will recommend Choice Home Warranty services to my friends!

Thanks again.

I signed up for Choice Home Warranty after reading the glowing reviews. I was deceived. I am a homeowner who had a negative experience with my prior warranty company. I signed up and prepaid for an entire year. It took them over 30 days to instate my policy. I made my first claim with the company and it was an absolute mess. The technicians that they have in their network are subpar. I had a repair person arrive over 1.5 hrs. after their time window. I had to repeatedly call the technician as well as Choice to try to locate this technician (beyond tacky). After staying for 5 minutes the technician stated I needed a part and they would order it; the technician went missing and never reported anything to the warranty company or myself.

I was pleased with how quickly Choice Home Warranty got back to me with the contractor information. I was able to schedule call same day. Unfortunately since it was an intermittent problem it took several tries to remedy problem.

Sorry but nobody seems to understand where we live. We are 15 min in either direction of Littleton, CO and Castle Rock right off Hwy 85. Customer Service needs to look at a map to find us because the assignment time takes way too long.

Very happy with the tech who came out... Fast and effective.