Choice Home Warranty Reviews

The company you sent out did outstanding service. They were professional and knowledgeable.

Had problem solved fast and accurate. Very professional and quick.

The plumber was excellent. He was here over 1 1/2 hours, and was able to totally open the drain which was clogged.

I purchased a home warranty all my home appliances. My microwave went out. The cost 1,200.00 and Choice offered me only $250.00 because they were not able to find the part. If they would of told me upfront that the cost of microwave was too much for them I would of not bought warranty. They choose to collect a monthly fee but when it's time to repair or replace they just try to give you almost nothing. Don't use them - they are a rip off.

Submitted claim regarding issues with my air conditioner fan motor. Upon submitting my claim, the A/C Tech was at my house in a couple hours and issue was fixed as soon as parts were available. All in all, it was a great experience and the warranty proved to be highly valuable.

When the technician called it was the middle of the day on Saturday. I explained I was expecting company and did not want the A/C to go out while they were here. He worked his schedule so that he could come that day. Although there was nothing wrong with my system the technician was very courteous and helpful. He took time to explain what was causing the noise and made some suggestions as to how I might resolve the problem when it occurs. I tried what he suggested the following day and it worked. Very thankful.

Response by Choice was great, the service tech was excellent. We had 2-10 warranty close to 5 years, Choice has them beat by 100%. We are new with Choice and your accounting department explained my situation very clearly and professionally. However I was told by the sales rep that my policy would cover all we had discussed as soon as my policy became effective and this communication was repeated several times during our conversation, and apparently that wasn't so. Anyway accounting explained it to me and I paid 620.00 dollars and Choice paid 250.00 dollars. Next time my policy will fully active if I need to use it again. However in my case I would educate your salespeople to be more accurate with future customers pertaining to effective dates and (preexisting) situations. That was never discussed, and I was fooled by a salesperson to make a sale. On a positive note my first experience with Choice was all positive.

First time used policy. Excellent phone service and Mark the Handyman was here the next day as promised. Problem solved quickly and efficiently.

Southeast Electrical Contractors responded to an electrical issue that I had in one of my bedroom. Although they could not locate the problem, they did a complete check of the house, attic, outside wiring...the whole nine yards. It costs me a service charge...but it was worth the effort that they exerted while onsite. And the customer service with Home Warranty was great as well.

During the night, my air conditioner stopped working. Waking to a stuffy house, I reported the problem to Choice. I was assigned a service number and Fletcher's Air Comfort Technologies. Fletcher's assessed the problem that afternoon, contacted Choice and completed the repairs by noon the next day.

Dishwasher problem - Choice paid for electrician to repair line and appliance man to remove burned out motor. They determined I would have more problems and paid me to purchase a new machine, at a mid-range National cost.

I am a property manager that is familiar with several Home Warranty companies. After years of dealing with AHS I decided to try Choice Home Warranty. Warranties were purchased for three units. My experiences are mixed. First call was decent when vendor unlocked my garbage disposal. Then it got worse. A/C man came from a town an hour and half away. He and Choice argued over the phone about his fee. Next vendor was about a stove top. Took a week to get the vendor out and he was sent from another town an hour and half away. The man complained about having to travel such a long distance for such a little fee. He didn't have parts to fix the stove.

This first portion relates specifically to the technician and the work provided: Marino was absolutely excellent! There should be a way devised whereby he can be cloned. He did not only repair my washing machine (with the assistance of Joel?). Marino taught me ways, down the line, to keep my washer working in an optimized conditions, proper usage, "Do's & Don'ts", and the importance of preventative maintenance! Who cared if I had the washer for over a decade, Marino set me up to get another decade or more of good use of my washer with the sound education he provided.

We came aboard as one of your contractors to service the El Paso, Tx area. We have since done quite a few service calls and fixed issues. Not only have we been timely but have had great customer satisfaction and referrals from them. The offset of being a contractor for Choice is 1) They shorted us out on our 2 first invoices. They agreed to pay an amount and decided to send us a check for a way lower amount. 2) Territory Manager is not professional at all. We have been calling him and emailing him and he still can't return our calls. All he did was suspend our portal and stopped us from getting more service calls. 3) Choice still has an outstanding balance with my company that's more than 30 days late and over $800... Have emailed for someone higher than territory manager call me and even like that they can't call us. They should post all negative reviews not just the positive. I hope this way they can contact my company.

My great experience started with the sales rep when I was calling around for a decent home warranty company. After listening and telling him it was not right for me, he asked what I needed so he could see if he could work with me. He was patient with my questions and genuinely helpful in my needs and information. I was sold and I told him so. Then when I filed my first claim, but then cancelled it, the customer service was polite and assuring that it would be taken care of. Then... when I actually had to call again and file a claim the service was just as great. They also sent a contractor who was qualified and informative. He was way earlier than he originally said he would be, which worked well for us. The issue was fixed on his first visit and he even followed up to let me know it was done, since I was not the one home when he came by. We have been pleased with Choice Warranty from sign on and beyond!

Cheaper than other providers, but you get what you pay for. Horrific customer service and coverage excludes almost all larger expenses. My hot water heater leaked, they wouldn't cover it. Fixed my heater when it broke, but took them 8 days.

Getting the appointment and the repair of my washing machine went very smoothly. Turned out to be something minor!!

He did a good job and was knowledgeable about the job.

Mid-August in Arizona our air conditioning stopped working. After a brief moment of panic we were quickly comforted knowing a technician would be sent to our home on the next business day. The technician came to our property at the time specified and did an excellent job of repairing our system. We would have not survived the summer heat if it were not for Choice Warranty.

I have submitted about 4 claims with CHW so far. I've received great quality customer care from them and the contractors they referred my service to are well reputed as well.

In the past few months we have had a total of 4 claims! Choice is always quick at getting claim to dispatch so they can assign the service provider. Customer service is always friendly! Low service call deductible is a major plus!

AC unit went down on a weekend. Called CHW and submitted claim. Was assigned a technician, needed to wait until weekday. Requested to be assigned different technician. Request granted, different technician called, came in and fixed the issue. Submitted the reimbursement form the next week. Received a callback to discuss reimbursement and got a fair amount reimbursed.

I called and told them what was going on. They gave me an order number. They called the repair company. They were here at the time given. There was no problems with the unit. He recommend that I try to reduce the amount of Sun. That the unit may need replacing later. Choice called wanting to know if the repair company had been here. I recommend them over the other Co.

On-time arrival and fixed problem with dishwasher quickly. I couldn't be happier.

My a/c stopped cooling on a Friday and I contacted Choice on Sat. and was immediately issued a claim. My service person called me on Monday by 9 a.m. and was at my house by 11 a.m. Service was performed and everything works great!

I called late on Sunday evening about our air conditioner not cooling properly. First thing Monday morning I received a call from Choice who had set up a repair technician. By 2:00 on Monday the air conditioner was fixed quickly and professionally. This was the first time in the 2 years I have used Choice and was extremely happy with the results. You have made a long term customer with me!

Garage door opener - Very fast assignment and fast repair.

CHW will make every excuse to deny your claim. My claim was denied initially because "I put a claim in to soon," 2 weeks after the contract goes into effect??? CS is so sweet and professional but not when you're denied. I cancelled my 5 year contract (throw in an extra year making it 6) which I paid $1875.00 and was given back $1290.00. I only had the plan for 1 1/2 months. Do the math! They charged me more than a 1 year contract $450!! According to Aaron ** (Cadillac of the co. according to him) I should be grateful. Do not use them. Read the fine fine print! Dishonesty at its best!!!

Prompt and efficient. I am happy with the service, and would like to continue to use the same company and or person. Since they are familiar with my past problems and unit, I prefer to stick with someone I can count on and trust. I do not like to switch companies/services, once I have found a good or one that I like.

Technician called almost immediately and was here and job complete within an hour. Excellent service and clean cut pleasant technician. Very satisfied.

I was a little frustrated because my direct representative would never call back after several times of leaving messages. I finally just had to go to the website and get ahold of someone.

During a heat wave, our air conditioner stopped working. Due to the heat wave, Choice was not able to find an air conditioning company that was available for service in a short time. We set with our phone book and was able to find a company ourselves. With appropriate documentation, Choice still stood by and covered charges made by the company we found ourselves. Thankfully everyone was happy with the end of the story.

Caveat Emptor! I am a 20-year Active Duty Capt in the USMC. I have never before complained about a service provider. People make mistakes, but this company is out to harm you. I am now on two months with intermittent air conditioning. I am on my third service provider assigned by Choice Home Warranty (CHW). The first provider they assigned quit one week into service, kept our service fee and left us without a working air conditioner. 90 degree heat, a pregnant wife and four young children with no air conditioning!

When the capacitor in my living room ceiling fan died, I called Choice for a technician. They responded immediately, and within 24 hrs I had an appointment scheduled. The technician went above the call of duty to replace the fan that died, and Choice offered a reasonable reimbursement which allowed me to upgrade to a really nice model.

My air conditioning on our heat pump was not working and I called Choice on Friday. They took a while to assign a technician because it is that time of the year where everyone that will have a problem has a problem. Our unit is relatively new--just installed last year and went out suddenly. It was 94 degrees in our house. No Monkey Business Heating and Air was assigned to my claim # ** and I immediately called. The lady at the company was very nice and sympathetic but could not have a tech come out until Saturday at 1 pm - 5 pm. The tech, Ken did call en-route and arrived at 1:30 pm, and he did fix it and left at 2:45 pm. Lightning had struck one of the lines and he had to replace it. He was very helpful and courteous and we really appreciated his attitude and his service. I am really glad that my unit is fixed and that the technician was really courteous and professional. Thank you for a pleasant experience.

Please read one STAR reviews from 40 people review about Choice Home warranty from **. That's all I can express how bad this company is and do not buy their home warranty because you won't be covered.

The upstairs A/C unit shut off. After the technician arrived, he determined that the problem was a clogged drain line. I had the air handler replaced 3 months prior and had to pay a fee for new drain lines since this handler was larger than the previous one and the coverage did not cover new construction. In addition, the previous tech assured me that they did that as part of the install and on top of the installation, they provided me with a summer maintenance service since I was not satisfied with the damage that was done to the attic access. Well, this technician determined that the drain line probably had not been flushed as stated and I had to pay an additional fee for this to be performed. So, on top of the $$ for the service call, I paid three times that to get my unit working again. But, I will say he was on time, and performed the service timely and we are overall pleased with the service.

We had a washer machine issue and we called Choice. And the customer service rep got us scheduled right away with a technician that came out same day and discovered our issue to correct. He was so professional and explained the issue and the resolution to be sure we were aware of the next steps. From the beginning to the end of claims, we were given exceptional service. I will definitely be recommending Choice to family and friends.

Do some research and you will find that this is the worst home warranty company and are a ripoff. The company is still saying that we did not have proper maintenance to our AC, which is untrue. We provided evidence that we had the unit serviced several times during the last year, including an inspection and cleaning, and no rust, leak or corrosion was found. Also, this should be a big point which they are not acknowledging. When we placed the first service request to Choice Home Warranty on June 23, 2015, the company did not mention leak, rust or corrosion, but a wire that needed fixed. After fixing the wire, he said the unit came back on and worked fine.

My AC unit and garbage disposal gave up same day. When I call the Choice, the customer support lady, Monica, was very nice and searched the place where can fix both so I don't have to pay separate service call fee. It turned out that the garbage disposal was actually not broken but just had to press one button on the bottom. Technician was polite and reliable, he had to order part for AC and fixed later. I am happy with Choice's service and will recommend this company.

My air conditioner went out. I called the Choice Home Warranty company at 8 am. A technician called me back within 2 hours and set up an appointment the same day. The technician was outstanding and repaired my air conditioner that day of visit. I was extremely happy with the entire service.

I had three claims at one time. Choice kept in touch throughout the entire process to ensure timely and accurate resolution on all three claims. Very happy that I chose Choice Home Warranty.

My washer and dryer both had problems Tuesday night. 2 days later, both work perfectly. The great part is that I only paid for one service visit for both fixes. The technician arrived promptly at the time he stated upon calling. Within 30 minutes he was done with both. He left me his card and was very courteous. Thanks Choice!

This is my first and only home warranty company and I never cease to be impressed with their business model - You file a claim, they assign a contractor, they follow up to ensure you and the contractor communicate, they follow up to ensure completion. My last claim resulted in a satisfactory settlement since it was not repairable. Highly recommend.

I had a problem with my washing machine leaking water on the floor. I filed a claim online and received an immediate respond from the claims team with info on service technician. The technician came out the next morning. Excellent service!!!

I one day and was assigned a number and within minutes a plumber was assigned. He arrived the next day at the time that I was promised and did an excellent job on repairing a very complicated commode. I was a plumber years ago and I know how difficult these things can be. I would recommend AttaBoy Plumbing who is the company you sent to all my neighbors. I have sold one contract for you and have two myself.

I was well pleased with the work done by Jeremiah Plumbing. He came here from Macon to check out what was needed for repairs and followed up the next day with all parts required. Repair was done expeditiously.

Washer was not working. The motor needed to be replaced. Due to the age of washer they were not able to fix it. I was told I would get $300 in about 30 days and I would need to purchase a washer on my own. I thought Choice Home Warranty fixed or replaced appliances.

Choice Home Warranty allegedly deceived me as a consumer by refusing to pay for my air conditioner compressor stating due to none normal wear and tear based on the guidelines of my contract. The technician stated he has never heard of such a coverage and CHW is ripping me off. I want my $1300, back from CHW for not covering the repair of my compressor as stated in my contract.

Repairmen did a nice job at finding and fixing the problem.

Very fair considering the circumstances.

Thank you Choice for helping me with my Roof leak problem.

We needed to find a more customer service oriented insurance. We searched the web and found Choice Home Warranty had a lot of good reviews on "ConsumerAffairs." Called them up and discussed our condo appliance coverage needs with CHW sales representative, Elliot **. He was charming, accommodating, cooperating and willing to have us signed. He even offered a 3-year coverage at more discounts with a $45 service fee for each coverage call - with first call fee waived! We should have known this was "too good to be true," but we trusted him and signed up. We paid the policy premium in 4 monthly payments.

I was very satisfied with the quick reply of service and the service was conducted in a professional way.

I've only really needed this once but CHW was a good decision. The customer service was great and my problems were handled quickly. Every question I had was answered and addressed in a very timely manner. My claim was handled very quickly and I'm really happy with the service and the fact I made the decision to have this. I recommend it to anyone who owns a home and have already told my friends about it.

The Technician stated that the thermostat caused for the transformer to fail. He had to order a new transformer and installed it the next day. Our air condition is working great! We are happy customers, we highly recommend ATC Air Temperature Control for their qualified technician.

Worst home warranty ever! Just cancelled my policy as I had water leak in my water heater due to wear and tear. The heater is 19 years old and they claim it's tank problem that is not covered. Don't waste your money, it's a useless company that will always find a trick not to pay for fixing your issue.

Had inner element of a dual burner on Maytag cooktop go out. Placed claim online and received claim number within the hour and local point of contact to make appointment for repairs. Come out next day and placed order for part after paying my required $45 deductible. Received part a week later, scheduled appointment for next day. Serviceman had part and had it placed within an hour. Great service to have, everything fell together seamlessly. Would highly recommend this service to anyone.

Once I got beyond the initial reaction of the claims department of saying no, things starting to happen very positively. The work and attitude of the Retention department was outstanding. The repair team in Slidell could not have been better. They were courteous, very professional and got the job completed efficiently and when they left the house it was clean. I could not have been more pleased.

Service arrived and analyzed the problem to be the garage door motor assembly. Part is on order and service will call for repair next week to schedule replacement. Repair is not urgent and I agreed to delay in repair.

Excellent service. Would definitely recommend this service.

Air conditioner would start and then stop. Technician came out, walked me through what he was doing and found the problem. He fixed it. His knowledge led him to the cause which other technicians may have missed. He cleaned up some corrosion on the expansion valve and checked the pressure of the coolant. Within 45 minutes of him arriving my house was getting cool again. My worst fear, having to get a new heat pump, avoided... the technician said the system looked good and should last a while.

Thanks for sending a technician to our house so quickly when our washing machine broke.

Prompt, efficient, wonderful service. Problem solved!

I was very impressed with the fast action and attention that we received when the AC unit was not working properly. In Las Vegas having an AC issue is a huge problem so I am very happy that it could be fixed.

Claim was answered same day, and as it was on a Saturday the contractor assigned was able to schedule the repair for the following Monday. They were professional, on time, completed repair in timely manner and tested once finished. I would actually recommend the contractor to friends that don't have the warranty service.

The response for service was so quick. The service itself was so quick. Unbelievable. This is the first claim I have filed and I am very pleased. Thank you.

Scott ** was excellent!!! He told me and showed me everything that he did.

I am a new customer with CHW and this is my first claim for my washer and I had a terrible experience with them. Choice Home Warranty people are fraud, cheaters and you can't rely on them. My washer was not working. Placed claim on Sunday and technician came in to check on Tuesday. He diagnosed that control board was bad and need to replace and Choice Home Warranty denied the claim on ph with tech. Then I been calling them every single day for week and they never responded back. Every time I called they are telling me that proper diagnosis was not received from tech. I called tech week after and he said he gave them everything and CHW knew everything.

Excellent service from notification to Choice to the problem being fixed. More than happy thus far.

My wife and I moved into our house 4 months prior to our central air conditioner going out. We knew from the home inspection that the AC was very old which is the only reason we bought the home warranty. Well when the AC went out on us CHW ultimately denied our claim because they claim the AC had not been properly maintained despite us providing records going back several years that the previous owners had annually had the AC unit checked and maintained.

We have 11 properties, each covered by Choice Home Warranty. Choice has excellent customer service, they're easily accessible and handle claims in a timely manner. Additionally, they allow you to use your own contractors, as long as you submit approval to Choice prior to repairs being done. They're always prompt with reimbursement as long as you follow their approval process in advance.

I thought my a/c was making a funny noise. I called choice and they told me someone would call me within 8 hours. A local company did call me and was out the next day. A very nice man came out and looked over the whole a/c unit. No repairs were needed!

I recently had a breakdown. Choice, was prompt and as promised my unit was repaired. Thank you.

It was excellent.

I turned in a service request late Saturday night and had a technician assigned by next morning. They called me Monday morning to schedule an appointment for Tuesday. The tech was professional and polite. I am very pleased with the service and would recommend Choice Warranty to others.

From the time my first telephone call was made, I had exceptional and professional customer service. Each person I dealt with was very helpful and so far everything has gone in an expeditious manner. I would definitely recommend CHW to my friends AND I have already mentioned your company's courtesy. Thank you for assisting me so quickly.

The courtesy and promptness of Choice Home Warranty is second to none.

After returning home from church on 23 Aug I noticed the air not working properly. I immediately contacted Choice and started the repair process. On Monday, 24 Aug I made contact with my repair technician. Tuesday, 25 Aug repair technician came out to diagnose the problem. They proceeded to tell me what was wrong with my AC unit and started telling me that Choice was not going to cover my claim. The technician got my unit working but I was so frustrated by all the negative he was saying about this company that all I kept thinking about was what the technician was saying that it would cost me approx $700.00 to take care of. I left my house and came back 4 hrs later to the same problem - AC not working.

I'm very satisfied with CHW. The people that have responded to fix items have been good.

I am very impressed with Choice Home Warranty. We had a major issue with our refrigerator, and I called at 11:00 p.m. one night and was able to put in a claim with a live agent with a very minimal wait time. CHW called me at 9:30 a.m. the next morning with name and number of a service company. I had a tech at my house at 2pm that same day. Tech diagnosed the problem quickly and made a temporary fix to my appliance until the part could be delivered. I highly recommend CHW; they are worth every penny. Thank you CHW!

I called Tuesday evening after hours and a tech called me Wednesday morning to schedule an appointment to come by the same day, at my convenience. He was courteous and efficient. He diagnosed and fixed my air conditioner. I am happy and cool...

Choice Warranty support person was excellent in creating a work order for me. The AC Technician arrived two hours late. While he could not fix the issue himself, he called his office and got support on the phone, which helped him to fix the wiring issue. When he left, he forgot to reinstall the compressor screen that keeps out dust etc from going in. All in all, the AC issue appears to be resolved.

My AC unit went out and Choice Warranty took care of us. They assigned to a tech nearby and he came out and fixed the unit within 2hrs. The AC motor went out and the tech had the part in his truck. I do recommend Choice Home Warranty.

I love my Choice Home Warranty. All homeowners need this service because you never know when something going to give out. My air conditioner went out. I called Choice Home Warranty. The repairman was there the next day. Now that's cool. I only had to pay 45 dollars. Thank you Choice Home Warranty. You're always there when I need you. Love your service. When I call they are very courtesy and helpful. I will always recommend this company to friends and family.

Good job. Fast.

The motor & belt had to be replaced on my washer. The tub wasn't spinning. Although the parts had to be shipped to the repair company & I had to wait almost a week, my washer was repaired & works well. My cost was the $45 co pay. Happy!

I'm very happy with my Choice Home Warranty and the repair people are professional and work is done in a timely manner. I recommend Choice Home Warranty to my friend and he purchased a warranty for his home.

Company has denied coverage for claim on both my home and vacation property air conditioning systems and low balled a settlement offer on each. In one instance of a heating element, Choice declared that parts to repair were unavailable so a token payment was offered. Nonsense! You are home warranty of appliances. You fix or replace! In the present instance, a coil leaked freon, which they themselves authorized replenishment in May (per Regina, consumer complaint handler who will yell back at you if you exhibit dismay). Now they refuse repair or replacement service for the same leak they alleged responsibility earlier. They offered $250.00 to go away.

Our AC broke down on a Sunday and we called Choice. They immediately located vendor and set us both the information on each other. Early Monday morning I contacted the local vendor who dispatched servicemen to my home to assess our situation. They said I needed a new part and had to await Choice's approval. They came on Tuesday and remedied my problem. The AC is working and we are happy once more.

Awesome! He knew exactly what was wrong with my unit. Excellent service.

So we just changed over to Choice Home Warranty, as I was extremely disappointed in the customer service of our last one. From the beginning everyone I have spoken with has been extremely helpful and friendly. They offered a great introductory rate to join, a low call out fee, so I went with them. I had my first call out on an AC unit. The company they hired to do the work was very good, showed up when they said they would, and looked at both of our units. He spend time going over all of his findings, and stated he would have to call into Choice to get the approval. After several minutes, he stated Choice had approved the service and wouldn't charge me a second service fee for the 2nd AC unit! Now this is customer service which didn't happen with the last company I had.

My house is getting older and I decided to cover my home. When I needed Choice they were there. I called and within 30 minutes I heard from a vendor and within 24 hours the issue was resolved with no hiccups or excessive paperwork. Thank you Choice!

Choice Warranty representatives were polite and responded to our service need the same day I called. I received an email with the information needed to contact the contractor. They arrived the next day and took care of the problem professionally. Very pleased with the whole process.

Called for Repair on Monday, 8/24, morning. Had been without A/C since Sunday (in Tucson, AZ - house temp. 91 degrees. Brooksaire was selected for the repair. He was unable to come out until Tuesday, 8/25, between 3 & 5:00 pm. He arrived a bit early, worked in the rain, and completed the repair in a timely manner. He was professional and polite. Great service once he arrived. I would recommend Brooksaire, only wish he would have been able to get here sooner.

Every time I called in for service, I was always treated with excellent customer service. I have not experienced any issues and the pricing is very reasonable.

At 10 pm our AC stopped in Houston, TX. in August. 7 am next day we called Choice. By 3 pm our AC was working. And we are happy and Cool. Thank you!

Choice Home Warranty has helped us multiple times in repairing our refrigerator ice maker. Every time that the unit stopped functioning Choice Home Warranty was prompt in sending out a repair company.

Had a puddle of water under sink.

I had insurance with TotalProtect. They were horrible. So far Choice has been wonderful! Immediate contact and service. The company Lua and Sons are polite and very knowledgeable. Immediate call backs.

Water was pouring out of our standpipe when the washer was in the spin cycle. We called in a claim, and a plumber was here in a couple hours. Works fine now.

The water heater repair man showed up within the allotted time. Checked the problem, got an ok on the phone, replaced a part, cleaned up, and lit the water heater; it lit! And it's been several days and it keeps functioning properly. That's all I can ask - hot water. Great experience.

I had an excellent experience with your People over the phone. They were polite and courteous and solve my issues that I had with my pool pump.

You sent Frank ** from Advanced Cesspool. He was wonderful and fixed the problem although he had to come a great distance to get to me. Finally a person who knew what he was doing!

We purchased a home warranty program with Choice Warranty over the internet in April of 2015. Prior to obtaining the warranty, we specifically asked if there were any "hidden" requirements for coverage due to the age of the equipment, and specifically discussed the A/C as it is the largest covered item. We received this email from them prior to the purchase: "As per our conversation, since you are coming from AHS with past issues on your AC system. As long as your AC system is in working condition when ours takes affect; it will be covered by us."

Y'all over great claim service 24/7. And always schedule appointments as fast as possible. It was great to have my AC fixed within the second day of it being out while my friend had to almost wait a week since he didn't have y'all's service!!

The company selected to repair my garage door opener, found that the unit needed to be replaced. The repairman was very polite and took his time to explain what he found upon examination of the unit. He called Choice and reported what he found and was instructed to replace the unit. The work was well done and didn't take a lot of time. My opener is now working quietly and smoothly. I would recommend this company to anyone who needs to have a garage door repaired or replaced.

AC unit leaking water, requested Choice CC to send technician who can take a look and fix as needed. Technician was assigned in less than 24 hrs and it got fixed in 48 hrs (it may vary depending on your availability for technician). I was referred by a friend, and it's time for me refer to someone else/friend. I have had good experience so far. It was my first call though.

I have had to call a few times about my unit due to technician problems but everyone I have spoke with has done their best to correct the problem. We are hoping the next person to come out will fix the problem and that will be the end of our a/c troubles.

Anytime I have a claim to make, I always get the info I need and the necessary follow up. It makes me feel like my time and my home is valued. Every time my garage has broken down, they always listened to my issue. A service Lewiston was always out to help as soon as possible.

When you send out a company to fix a problem but need 24-48 hours to decide if you're going to fix it is ridiculous. Then after 48 hours I am told that it's not a covered repair. When I call in and tell you that I have a leak inside my house, why wouldn't you tell me then that any leak on a inside faucet is not a covered part. Instead you have me take the day off and wait for a contractor to come for something you know isn't even covered. POOR BUSINESS.

My seal had broken on the first floor toilet and was leaking down the stack pipe into the basement. Needless to say, it required an emergency repair. The plumber came and took care of the problem in a timely manner and also readjusted the drain on my dishwasher so that it no longer backs up. I was completely satisfied with the repair work and I'm very glad I took out a three year plan with Choice Home Warranty.

If there is a zero star then I would rather give it to this company. They are a total fraud. I have purchased a warranty from them in July 22, 2015. The warranty got activated from Aug 22, 2015. Unfortunately my AC suddenly stopped working on Aug 25, 2015. I have called them and they sent a technician. The technician charged me $45 to come and inspect the unit. He inspected and confirmed that the compressor blew off. He also told me that it is a regular failure which can happen anytime. However, before even calling back to this company he told me that this warranty company is very fishy and they never settle any claim. However, in front of me he called Choice Home Warranty and told them that it is a regular failure of the system. But moment Choice Home Warranty heard that the unit needs to be replaced and they refused to repair it saying it is because of a pre-existing condition. Also refused to explain what does that mean.

We had a problem with our air conditioner. We were in the middle of a heat wave and we were miserable! We contacted Choice Warranty and they were helpful and courteous. The repair company that responded was thorough and got us up and running right away. Very happy with the service!

My claim was handled promptly and professionally. A service provider was called in that same day. I was kept fully informed all the way. I was very pleased with the entire experience. I am very glad we chose CHW over the other warranty companies. Thank you.

I called on Thursday and the serviceman assigned called and verified an appropriate time. He arrived on time, had the necessary part with him, and was out of my house in less than 30 minutes.

We just had our first home repair through Choice Home Warranty and we were thrilled with the results. They processed our request immediately and the technicians were at our home the next morning. (We submitted our claim in the late afternoon). The company they sent was professional, quick, and easy to work with. Our garage door opener and sensors were replaced with only our deductible out of pocket. No back and forth between us and Choice, just a simple phone call from the technician saying, "You're covered!" A great improvement over past experiences with other companies.

I; once again am very angry with Choice Warranty. I have had a few claims with Choice since purchasing this house in 2012. I cannot remember one time that it did not end up in a battle to get things done right. I don't know if they have different people handling claims in different areas but we must have the worst of the worst. I will focus on the latest claim which is for a dishwasher. Choice sent a tech out that was unable to repair the dishwasher. Regardless of why; the fact is, he could not repair it. In this case, it needed a new computer and touch pad. The touch pad apparently is unavailable; which means it cannot be repaired. Pretty simple, right?? Not if you twist and turn the not able to be repaired into 'part not available' which still means it can't be repaired but to Choice that means something different. I spoke with some very rude people at Choice; which I expect after the history they have shown me.

I will have any of my clients ever use this company again. They have nothing but excuses why they will do a repair... Clients beware.

I called them and 4 hours later they had me working again... The best. I'm glad I got the home warranty. The best thing I purchased for my home..

Some difficulty with the first tech that was sent. Did not repair the unit correctly. However CHW sent a second tech and the issue was corrected and unit is working OK.

I was more than pleased with the work done. I got a same-day appointment, and the technician called and was on time. He was friendly and very competent in the work he did. He fixed the problem and replaced wires and components with new ones, not just stripping old wires and re-using them. He found a small leak that previous technicians had not found and fixed it. He put in more Freon and my air conditioner works better than it has in several years. I would highly recommend this company!

Extremely pleased with this service. The technician showed up on time the very next day and quickly found the problem, which was a burnt-out condenser on the air conditioner. He was polite, cleanly dressed, and knew what he was doing. The fix was fast and the air conditioner works great. Job well done.

Service company arrived exactly on time, checked out refrigerator. And repaired dryer to great working order. Repairman was friendly and knowledgeable.

Our kitchen stove is gas and only 6 years old. The broiler was totally not working and the oven took forever to heat and gave off such a bad smell of gas that I had to turn on all fans and open all the doors. The technician who came was within the allotted hour he'd said. He was very courteous and professional. He was also friendly and showed me both problems. He fixed both issues and was gone within 40 minutes. He was a pleasure to work with.

We had a very positive experience with our first time using Choice Home Warranty for a plumbing issue. The assigned technician promptly scheduled an appointment and came to fix our issue! Choice communicated with us throughout the process for an easy transaction! Thank you!

I signed up for a five year agreement with certain promises from the Salesman. I tried to cancel and spoke to the termination and was told I would not receive a refund. I have had horrible services and vendors and highly recommend that you do not purchase a policy. The vendors are rude and do not fix the problem and instead of replacing the appliance. They send a check that doesn't cover the price of the appliance. I would recommend not purchasing a policy from this company. They are rude. Do not fix the issue and the salesman was not honest with me.

Today was my first claim with Choice Home Warranty. I called customer service last night, and this morning I got a call for an assigned company. That company told me they don't service my area. So I called Choice Home Warranty and spoke with Jenay and she put me on hold, and told me that I can call my own repair, and wait for reimbursement because I don't want that other company coming out. WHAT? I told her, "That is not what I said," and then she said the earliest they can come out is on Thursday, and that they are doing me a FAVOR for penciling me in. Jenay proceeded to tell me that those companies have their own business to run and customers to take care of, and again it was a favor that I was even penciled in on Thursday.

I have had two or three claims since having this coverage. I am extremely pleased. The service technicians have been very prompt and polite and solved the problems quickly. This service gives me confidence that the companies are trustworthy and this gives me peace of mind. Very pleased that I found this coverage.

I recently had some problems with my master bath toilet and kitchen sink so I called Choice early Monday morning, like 5am. My call was answered quickly, the service rep recorded all my concerns and read them back to me, and gave me an order number and the name of the plumber who would be helping me. A few hours later, the plumber called to schedule their visit for the following morning at 9am. The plumber arrived right on time and immediately got to work diagnosing the issues. The toilet was fixed quickly but the kitchen sink gave him more problems. He called the owner to brainstorm and, shortly after that, he was finished. He tidied up his work spaces and didn't leave any sign of being there. The whole visit lasted nearly four hours and was all within the same service fee!

I had a leak in the water heater. First they assigned a company that doesn't cover New York City, then they said that in water heater the water heater tank itself isn't covered. If you read fine print in all systems that they claim to cover the main thing that breaks is never covered. This home warranty is a fraud. It gives you a false sense of security, but in reality leaves you exposed. If you want to waste money, go ahead and buy warranty from the CHOICE.

I couldn't be more pleased with the service I received from Choice Home Warranty. I've had other home warranties in the past that were great until I had a problem. Choice was fast, professional, courteous, and the service provider was the same. Thanks for being there when I need you!!

We had our garbage disposal go out and they located a plumber locally to do the repair. They were prompt and courteous.

Choice Home Warranty was able to give me a repairman contact right away and I was able to set up an appointment at my convenience.

Although the technician came late, I am satisfied with his works. He fixed my Air conditioning back to work.

Service was fast and efficient.

We had a couple leaks (sink, toilet). When plumber came, other problems had developed, and it became a domino effect... Because we live in a very rural area, contractors were a distance away. First one did not show up, second one could not come for three more days. Then we were told we could use our plumber that we have used for years. They are very honest, and very good, and very close by...we were thrilled. Thank you Choice Warranty!

AC was not cooling on a Sunday evening. We placed a call to Choice, received a claim number and email promptly. The next day a representative from Tropical AC called and were able to come out the following day, despite the rain being a bit of a holdup. Good warranty company, with great response times! I've recommended some friends.

I rec'd prompt and courteous service. Much more than I expected. It was a pleasure dealing with the folks in customer service and all the others who helped. I'm glad I decided to enroll with your company.

Refrigerator was running but would get cold for a little while then warm up. It kept doing this so we called Choice to file a claim at like midnight. They answered the phone right away and schedule an appointment for the next day!!! The repair company that came out was Sears. They did a great job but 5 days later, fridge was acting up again. This time we called Sears to explain that they were just out here. They agreed Choice did their part so Sears sent out another technician at no charge and replaced a motherboard. That was a 400.00 repair!!! Thank you Choice!!! Fridge works great!!!

I have paid in full for my home warranty up to 2018 to this company. My air condition was broken. It is very hot in Phoenix Arizona. My 12 years old suffered for 2 weeks in extreme heat and no cooling system. After few calls and requesting service from Choice Home Warranty, they finally sent someone which put all excuses on the invoice for improper maintenance!!!

The staff at CHW is professional and knowledgeable about home repairs. They were able to answer all of my questions and direct me to good companies with experienced professionals and technicians. The benefits I have received from CHW far exceed my expectations for the cost of the warranty.

The Customer Service Manager was concerned about my issues and even though my claim was denied, she answered my questions and made some accommodations due to customer service and that I have been a CHW customer for almost a year. I hope in the future that I do not have to call so many times just to have a claim looked at and approved.

Contacted Choice Home Warranty on 8/18/15 regarding my 4 year old Samsung microwave's timer not working. My wife would set the timer for defrost or to heat an item of food and the microwave would shut off after approximately 5 seconds. CHW representatives were professional on the phone and response from contractor to respond happened a day later. Everyone in the process was professional and courteous. My microwave could not be repaired and CHW claims representative Vickie was very professional and worked out a monetary settlement with me regarding my inoperative microwave so that my wife and I could purchase another microwave. The entire process took approximately 3 days. CHW is an excellent company and all their staff are very professional and will do everything in their power for their customers.

I am most pleased with your prompt repair of my AC during these oppressively hot days in AZ. The repair person was terrific and was eager to get the problem resolved that day. I highly recommend Choice Home Warranty!

Same day contact by Brian Plumbing with schedule for the following day. The plumber appeared as promised and was able to unstop the sink and the toilet. The sink with greater difficulty. When asked about the possible cause of the problem was informative, explaining that the sink problem was caused by A/C overflow being routed into the plumbing line causing a gummy sediment which in time created a blockage. Especially appreciated was the suggestion to use an agent like Clorox to keep the line clean. The toilet was caused by an accumulation of toilet paper collection over a period of time - suggestion for care, use a more solvent paper and agreed that the water saver tank probably contributed. This type of informative dialogue was greatly appreciated.

After a bit of a rocky start with another technician, my claim, per my request, was reassigned to Very Good Appliance Repair. Very Good has lived up to their name. The owner/technician is great and I am pleased with the way this repair has been handled.

Five Star HVAC did an excellent job of quickly diagnosing the problem and doing the repairs. Would definitely use the same company to do my repairs. Glad they are a part of Choice.

Choice Home Warranty is very fast and contracts with only the best service providers. In the past I have had AHS for coverage. I would rather shoot myself in the foot as to deal with them again. Choice is like a breath of fresh air! And cheaper with a lower co-pay.

Air conditioner was not working properly. Phil from ABC came out and was extremely professional. He got the air conditioner in running order again. I am very thankful.