Choice Home Warranty Reviews

I submitted the claim at 10:30 AM and by 12:30 PM my air conditioner was fixed. Could not of been more pleased with the customer service on all ends... The company that arrived was thorough with great communication. The air conditioner is working perfectly now.

Technician was prompt to call us, courteous and kept well-informed of when they would arrive. We received same day service. We are very happy with this company.

I am posting this testimonial to share my experience with Choice Home Warranty. My first call for service for a sewage backup was not responded to in a timely fashion. The contractor assigned simply didn't get in touch and my efforts to reach him went unanswered. So I hired my own plumber. My second call for service was for my air conditioner which wasn't cooling. The contractor assigned wanted me to wait 5 days for an appointment. I called my own contractor and paid for the service call. A day later the air conditioner stopped cooling again and I contacted CHW to see how to proceed and they told me to call the original contractor back out - which I did. When he attempted to get "authorization" for the repairs he was left on hold for 15 minutes after which time he hung up. I submitted the invoice for reimbursement.

I was very pleased with my service.

I just got the Choice Home Warranty. Just called in after 2 months when my heating systems did not turn on. Technician came after 1 week schedule appointment and charge me $45 for visit and said that "Your heating problem is pre-exist and we will not cover your problem." This in not true because my heating system is working fine in March-April time frame. Just to let you know that this company is making a false claims and making money. This is my advice for all of you who is looking for home warranty: Don't believe on their service commitment. They are not doing their job.

The technician called before arriving and arrived at scheduled time. He quickly assessed the situation and successfully completed the work that day. Very pleased with this service.

Came two times for change and fix the cold air.

We were sent out on 3 different jobs for CHW customers. We have still not been paid on any of the 3. Worst home warranty company we have ever dealt with. Have already let our local realtors and closing offices know this about their practices.

I have made two claims with CHW and both times I have had fast, reliable service. My claims (online) have been answered in a timely manner plus CHW has scheduled the service dates for me. I would recommend this company.

Plumbing and drainage problems - Excellent work done with perfection.

Choice Warranty quickly approved my repair work after filter system broke. Very pleased with their response. Repair technicians also exceptional - Blue Diamond Pool & Spa. They were quick and got me back operating fast.

I called in first thing in the morning. I received a call from the contractor at 1 p.m. stating he was on his way. He showed up on time. He then had to go get parts and said he would be back in an hour. He returned on time, fixed my heater. I was very happy with this experience.

This is the second repair I have had done with Choice. The repair company not only fixed the problem but did a complete tune up on my opener. The tech was great. I was extremely sick and he just went ahead with repairs. Very happy with outcome of claim.

Had a problem with my heater. It would not come on. I called Choice Home Warranty and had a claim number and was assigned a technician within a hours time. Technician came by within 24 hours and diagnosed the problem. He ordered part I needed. Once part arrive he install. I will keep you posted.

Simply put. I totally love the customer service agents. They are very polite. I love the coverage and service agents they send to come out to resolve the issue. Also the rates are really good. I already have 2 friends joining already. Really impressed.

Called in with the problem and was told that it was covered. The company came out and said the problem was the circuit board and replaced it. Everything is working right now. Great service!

It was the weekend; the hot water heater was not working. We called Choice and they sent someone out within an hour! From the time the person answered the phone at Choice to the end of the service call, everything went great! Great service!

I am very unhappy! Don't give this company your credit card!!! I called to sign up after reading all of the great reviews. I gave them my home address and all the details required for the salesman to sign me up for the policy I needed. I was advised that I should receive my contract in 2 weeks and that the policy will take 30 days from that date Sept 7, 2015 to take effect. 2 weeks past I didn't receive any paperwork. I called only to find out that they do not cover my area. I then requested a refund. I'm still waiting... I just called today is October 7 that's one month later!! I did finally receive the useless paperwork and called again. I'm still waiting! Don't give this company your business! I'm now waiting for a contract from American home shield.

Technician tried to come out same day he got the work order. He did come out first job next day. Good service!

My refrigerator was going down on a Saturday afternoon. Choice Home Warranty had a tech call me within a hour and had a service person to my home within 2.5 hours later. Ordered the parts on Monday and then installed by Tuesday night. Great job Choice Home Warranty.

Our salt system burned out ~ CHW sent out a wonderful technician who was authorized to replace the system. However, on the day of installation, CHW told the tech that this was not covered under our plan. When we joined CWH we were given the option to have our pool covered ~ it was disclosed at the time that we had a salt system. We thought we were covered and of course, we maintain our equipment weekly. Things wear out and it was its time to burn out. I tried to explain the representatives in your office that we had opted in for pool coverage and this was the first I'd heard we had no coverage. That was the disappointing side – out of good grace, CHW did contribute $200 towards our replacement of $1200. For that we are thankful. However, knowing this now... we would not have included the extra price of pool coverage in our plan which we have prepaid for 6 years of coverage.

Initially I was not satisfied with the service I received from the first plumber that came out. I call my Choice Warranty representative and she listened to my complaint and made it right.

I have been with Choice warranty a while and experienced good things with them; answers phone in a reasonable amount of time, is caring of my time and gets the referrals for me at the time of the claim request or within a few hours. The companies that Choice Warranty associate with are knowledgeable and caring of your repair needs.

I made a HUGE mistake in contacting Choice Home Warranty. I have received 11 phone calls in two days AFTER I told the original sales harasser I was not interested. They call and hang up. They should lose their ability to do business with the harassment style of sales or be fined for stalking people via the phone. It's never the same phone number so you can't block them!

Was not pleased with the first repairman RMS - would not return my calls. Call Choice back and they called another and he was awesome - he call and called when he was on his way. He was very nice and friendly. His work was great. He clean up after himself. Very please.

It took a couple of days but the unit got fixed and the technician was very friendly and professional.

Toilet's leaking and constantly running. I was very satisfied with the customer service at Choice. I have recommended Choice to several family members within the last month.

This was our first time using a warranty co. which was recommended by a friend. We were hesitant at first but knowing how things break down we thought why not. So we purchased a policy. What do you know - the heating unit stop working on the first cold weekend, what's the chance of that? Anyways we called up CHW and within a few mins we had a technician assign to our claim. They were out within a day since it was the weekend. The technician was great. He diagnosed the problem, got authorization and repaired the issue. The whole process was a breeze.

I have been a customer of Home Warranty for two years and have found their response to my claims to be professional, quick and executed with efficiency in every aspect. If a part is no longer available, they have been forthcoming in actually replacing the appliance. Their service agents have been excellent.

I had corrosion in my heater cool which is not covered. Cost me $1400 but they were very understanding and said if I got it fixed they would pay me back $200 for being a customer for so long. They overall did what they said they would. The tech was okay. He always was talking about things that were and were not covered and trying to get me to pay for things. I used someone else and he was very helpful and got me a 10-year warranty on the parts by registering the product for me.

My kitchen fan wasn't running as normal, so I called the Choice Home Warranty. The third party electrics company came and stated that it needs to be replaced or would need a new fan. Since it was installed 40 years ago, he wasn't sure about the part. Choice Home Warranty called after couple days and stated that the electric company stated that it wasn't installed properly, so we wouldn't cover it. I paid for the service call for nothing. I am really frustrated, I wouldn't recommend this company to anyone.

I had multiple issues when I reported my claim. I was given two claim numbers by a Choice staff member. He explained the process and was very professional. I was assigned a local technician in the Lake Havasu area... I was contacted by Van Rooy Plumbing. Chrystal was my initial contact. She was super friendly and confirmed for me that Choice had already faxed over the claim information... this was in a matter of 5 minutes.

I called for a/c service. They were very prompt in responding.

I called Choice Home Warranty on Friday morning and by that afternoon I had a plumber at my house. He was very efficient and friendly. He was able to unstop my drain quickly and now it is working great. I appreciate that the plumber was able to come the same day that I called and was able to fix my problem so quickly. Highly recommend!

Choice has been prompt in responding back to me and assigning a vendor to address my problem. The work is not completed as a part needed to be ordered. I feel Choice Home Warranty is a good protection to have.

I have had CHW for a few years and their service is always excellent.

The call was fine. I feel the call technician requires a lot of information that may not be available to an owner. However, I can see him needing to get much information as he can.

My clothes dryer was running but there was no heat to dry the clothes. I called Choice Home Warranty and reported my problem, right away I was given a claim number and was assigned an appliance repair company. They contacted me and set up an appointment for the next morning. By that evening my dryer was working fine after replacing the heating element. Great job.

We just moved in our house and the second day of being here the air conditioner wasn't working. We called Choice who sent out Mark with J C Contractors who came out the next day. He looked at the air conditioner, seen that the problem was with the switch, replaced it, checked out the rest of the system and we were ready to go. He was courteous, let us know everything he was doing and honest. I would highly recommend Choice and J C Contractors.

Garbage disposal - Service was good.

I called CHW when my Whirlpool tub stopped working and they got on it right away. I was scheduled the next day. The repairman had to come a long way to fix it. He was courteous, knowledgeable, and fast. He had it working in no time. I am very pleased with the promptness and service I received and would definitely recommend them - in fact I have to all my friends and family. Thank you CHW for being there when I need you.

The gentlemen who came out to help were professional and very thorough. I was not satisfied the first time they came out. They made an effort to come back and make things right. They were very courteous and customer oriented. Choice Home Warranty has very good companies partnering with them...

Recent service on central air-conditioner unit: The problem was attended to quite promptly and service was efficient and prompt which is improvement from earlier times. Some parts in the unit were changed and is working fine.

We had a failure of our A/C unit that caused a lot of water damage. Although this was not technically covered on our first claim to the home warranty the company sent out a technician to look things over. After confirmation that the work would not be covered and our expressed disappointment they were happy to help with a courtesy discount. They did go above and beyond what was required of them and we were grateful for any help however small.

I used my warranty with Choice Home Warranty to repair a plumbing problem that could have potentially been a disaster. The toilet in my bathroom had a wax ring that needed to be replaced. I saved hundreds of dollars by having this warranty already in place. Benchmark Plumbing was on time, courteous and worked effective and efficiently to identify and resolve the problem.

Tech could not repair on-site and removed the washer to the shop. The following day the shop techs worked on it and I rec'd several phone calls advising me of progress. The next day the washer was delivered, installed and tested. It worked.

Our refrigerator broke down and Choice Home Warranty did a fantastic job in opening up the claim and processing it in time for our full satisfaction. Great job and the vendor they picked for service was very professional.

You went the second and third mile to make the situation right. Thank you.

The service techs were great.

I was contracted to do work for them in our area for appliance repair. We sent everything they asked us to fax, and we repaired 2 garbage disposals. NO pay! We called Stan over and over and got the shaft over and over. We billed the people we serviced and ONLY after one man ** to them did we get paid for his job, the other is still unpaid! They keep moving to avoid Better Business Bureau. DO NOT get a warranty with them!

In the beginning of 2015 I've signed up with Choice Home Warranty (1080 King Georges Post Road, Edison NJ 08837) for home warranty. During their sales call I've asked many questions (they should have an audio record, as they stated), and I was assured by their sales rep, that any unit, any appliance in my house, that is listed in that contract and is functional at the time of signing this contract SHOULD BE fixed or replaced in case of failure.

We purchased a home warranty from Choice Home Warranty in May, 2015. In Sept, 2015, we attempted to make our first claim when the air conditioning unit stopped working. We have 2 units & they both stopped working within 3 weeks of each other. They sent Mark with JC contractors out. He informed us that he did not have the correct equipment to test the unit and would be back on Monday. He informed us that Choice often times denies claims and gave us advice on what we should do if that happened. He said he could not give us a copy of his report, but did allow us to look at what he would submit to Choice.

9 months ago when I purchased this warranty, I was very skeptical because of a previous negative encounter many years ago that resulted in a class action suit. I asked the salesman many very specific questions in which he answered positive on all of them. Specific questions about refusing to fix things because of maintenance, thing that would be excluded, etc. He assured me that they would all be covered. The house we have is a repo and I was not confident that everything had been taken care of the way it should. Again he assured me that everything was covered. I received my 8 page contract and looked over it and I could not see anything that was derogatory to what he had stated.

I cancelled policy on 8/5/15. I have yet to receive a refund. Every time I call I get a different story. Your customer service SUCKS!! Stop holding my money hostage!!

After filing my claim, I got repair company assigned in just few minutes and got a call from the company to schedule an appointment on the same day. This was real quick.

HANDS DOWN THE BEST WARRANTY IN THE INDUSTRY!!! Every time I call everything gets resolved within 24 hours. AC stopped working, 12 hours later it was fixed! GREAT COMPANY. HIGHLY RECOMMEND!

I was given great service! I would definitely recommend choice home warranty to family and friends!

I had two running toilets, two clogged sinks and leaking garbage disposal. Everything was fixed with top notch service. I will never be without Choice Home Warranty on my side. I save a ton of money every time something goes wrong with my house which is pretty often!

My overall experience with this was excellent! Opening the claim was simple, and the response from CHW was very quick. The service company was also very responsive, and more importantly, competent. The tech was able to diagnose and resolve my problem all in the same visit. I was one of those people who had been skeptical about home warranties. Needless to say, I'm a fan now.

I have found the Orkin representatives with whom I have had contact to be efficient and professional. Several months ago I had an issue with respect to my ability to understand the Orkin billing system. After a discussion with the local office, I was informed about the system and things have been satisfactory ever since.

My son was impressed with the service contractor. He looked at the oven as well as the dishwasher.

Unfortunately, I had to file two claims in one day. Although I didn't get an email follow up, I was able to get me claim numbers and call the vendors within 24 hours. Both vendors came to my home and corrected my issues to my satisfaction! I would surely recommend Choice!

It took the AC guy literally 10 seconds to get the fan on the unit working again. Quick and quality service.

Service was excellent and professional. Response was timely.

My washer was leaking water and oil. The technician you sent was very courteous. He did fix the water leak, but your customer team decided it would cost more to fix the other problems than to replace it. I was contacted by your customer service and was told you would be sending a check to arrive within 30 days.

First diagnose to the problems was incorrect and I was to pay for the repair and after repairs is done the problems not fix. The problems was something else. It took a week to get it fix but at the end I was satisfy. Robert the tech was good and honest.

I had an older dryer and was worried that they would give me trouble with it. However, they were able to fix it without a problem. Now it runs great.

Company good with setting me up, and service is good. However, my experience with the contractor (SEARS) not so good. The tech scheduled at 4 did not call me. I called and he said 6. Did not show, he called and said 7 or 8. Did not show or call. I called him never answered phone. Called choice warranty to complain. They tried to reach tech. It was a weekday Thursday and tech did not show. He called me at 10:30 pm. Not cool. Had to reschedule 1 week again.

Great service. Called this morning, tech came right over and fixed the problem, excellent service!!!

In August we began having problems with our AC unit not keeping up. We called, they sent an appliance repair man who filled it with freon and left. 4 days later same issue. They sent the same man out. He said it was our thermostat. They approved for him to replace it. He came and didn't have the right type. Came again and said the freon was low again; put dye in and never came back.

My dishwasher leaked all over my kitchen floor, I called CHW and they processed my claim right away. The only problem was with the service company, it took them 2 days to connect with me after calling them. They came out, evaluated the problem and I needed a new dishwasher because it would cost too much to repair. So CHW called me to tell me they would issue a check to help replace the dishwasher. They are very professional and timely with their response.

Technician came out same day and had A/C running after a quick fix.

This is my first claim and experience using Choice - Had a plumbing issue with my tenant and filed a claim, they sent a referral right away and problem was solved. Choice followed up to ensure I was able to schedule and then later to ensure problem was solved. So far, I'd give Choice an A.

I called Choice Home Warranty 9/23/15 because it was getting cold at night but my furnace wouldn't start. On 10/1/15 they finally sent me a service man. After looking at the furnace and paying my deductible he left telling me it's a bad inducer motor and he would call the home warranty company. An hour later I received a call back from my service man who indicated this was a covered service and he would be back tomorrow to fix the problem. I was delighted! I then received a call from Choice Home Warranty telling me that was NOT a covered service. When I called my repair man back he indicated that they had done this to him before making him look like the bad guy.

How nice in a new town to be able to call someone who can recommend reliable and trustworthy service providers?!

We were very pleased at your response and getting our garage door repaired very adequately! The technician was capable of doing the necessary repairs in a timely manner and we would be happy to recommend him and you to our friends in the future!

Claim rep was very helpful and courteous.

The tech showed up when scheduled and the issue ended up being customer education. I wasn't at home, but he did speak with me on the phone and explained what I needed to do to keep the noise from happening. It made me feel better that he took the time to explain instead of just leaving a note.

Air conditioner not cooling, work was done to my satisfaction. Good customer service.

The gentlemen came on Monday. They were very good checking everything out. Replaced the thermostat and found a grounded out wire. I would highly recommend Florida air and Heat.

I would highly recommend Choice Home Warranty, they are always courteous and very helpful.

Air conditioner down. I did have to call Choice a second time, because the air conditioner company that Choice had called me with didn't receive the work order, but it happened very quickly the second time and he was here that day. It is fall but still hot in Texas.

I just purchased a Choice Home Warranty two months ago. Two days ago my AC stopped cooling and I made a repair request. I called after hours at 6:30 pm and, since I work full time, my neighbor met the repairman. By noon the next day my AC was repaired by Gulf Breeze Mechanical, LLC. WONDERFUL service! By the time I got home from work my house was cool again, thank goodness! Thank you for the fast service and great repairman!

Great service! Great Work! So glad I signed up!

After discussing of taking the claim, everything was done very well. Thank you.

On Monday 9/21/15 I called to request a plumber because of a leaking toilet. That evening the Plumber called me, set an appointment for the next day at 8:30 am, showed up on time, replaced the seal and the repair was done. The Choice Home Warranty staff is friendly and very professional. Great service. Glad I have you in my corner. Thanks.

Dryer not working. I reported needing service and the company used by Choice happened to be close by. My problem was resolved within an hour and a half.

I called Choice Home Warranty and they assured me they were the best company out there and had little to no claims denied. Well, the guy on the phone was good as I signed up. The first claim I had to make as my blower just went out on my air conditioner. Company denied claim and said I didn't have the warranty long enough to cover a blown motor. Duh, it's a home warranty for a residential house I bought. That is the sole reason you buy a home warranty. The gal on the phone did not want to refund me my money or cancel my policy. Absolute worthless company and anything over $50 I'm sure they won't cover and make up some excuse as to why it's denied. Bad Business all around.

I have had American Home Shield since I purchased this home in 2004. They provide good service from time to time but the last few years all they send are incompetent and rude companies. I researched and your company was at the top of the list. My recent experience with the plumbing company, specifically the 25-year old boy they sent was jaw dropping. Everything from his politeness to describing what was going on to what was covered and what needed to be done was extremely to the point and clear. This is a rare quality nowadays. I will be calling his boss and letting him know personally about my experience as well as recommending them to friends with plumbing needs.

Mainline Plumbing was assigned to my claim. Called, made a appointment, person I talked to was very easy to talk to. Craig was the plumber who did the work, he was very professional at his work and easy to talk to. He said the problem was a seal. He had to call Choice Home Warranty to see if the work was covered under warranty. It was and work was done in a timely fashion.

Excellent service from technician.

Our air stopped working on a hot day. We called and they sent someone out the next day. They were very professional and came when they were supposed to. They did great work and it was covered. Only $45 to fix my air conditioner is ok with me anytime. I would recommend Choice Home Warranty to everyone.

Good company with fast response time. Would recommend using this company.

Whenever I have a claim, it is quickly dispatched to a repair company. The communications between Choice Warranty, the repairman and myself is great.

I have been with Choice Home Warranty for over 8 years and they haven't disappointed me! They have corrected errors and fixed my washer and dryer! Thanks for taking great care of my family’s needs.

Excellent service, the technician arrived on time and completed the job satisfactorily within 1 hour. It was my first time using the warranty and I was very pleased.

Service for my Maytag oven - Promptly notified technician who called me within a few hours. Choice contacted me to make sure technician contacted me. I was happy with courteous technician as well as options given to me by Choice Warranty.

Called in a work order to repair a running toilet. The shut off valve was not closing off water supply. Parker Brothers was awesome and even provided some winter tips as well as some basic adjustments for some external faucets that were not covered by the policy.

Technician arrived as scheduled and performed good check of equipment, defining the problem and repairing the AC in the same day. Taylor Mechanics did a very good job. Only comment I have is about the cost for the new power box. Why I had to pay $175 for new box on top of the $45 for the visit?

My ceiling fan in my master bedroom wouldn't turn on. I called Choice Warranty and my claim was dispatched to an electrician. The electrician called me on a Sunday evening to schedule an appointment the next day. I'm very pleased with the turnaround time on my claim.

We had just switched from Old Republic after 6 years of being with this company. No complaints just wanted to spend less per year and less on the co-pay. Within 30 days of changing service our AC went out. I was so afraid they would be considered preexisting when it really wasn't just really bad timing. Choice Home Warranty came through with a really awesome company Rainey Day AC. Our unit is old so it took a bit to fix. AC is working great! Thank you Choice and Rainey Day AC. We are back to normal again!

Responded to my a/c problem very quickly. Tech was very professional.

I think Kintex Plumbing and Choice Home are running a gambit and in collusion. The plumber came out and said that the control valve isn't working and the Choice Home gave me a different reason to not cover my expense. What am I paying them for? I will never renew or refer them to anyone.

Two year old dishwasher stopped working. Icon Mechanicals responded quickly and determined parts that were not operation. One part had to be covered by manufacturers warranty and was replaced. Second part was ordered by Icon and repaired. Will deal with Choice Warranty whenever I have the opportunity.

Choice recommended vendor arrived on schedule and immediately determined that the automatic door opener needed to be replaced. Two days later, the new system was installed to my satisfaction. Thank you Choice.

Sun State Refrigeration was the best service we received for AC service.

Service is good - representatives handles request promptly and takes care of customers... I already recommended my cousin and also would recommend friends.

The tech was very responsive to our problem, and made the repairs in a very timely manner and was very knowledgeable.

This warranty was purchased when I purchased my home. Within 45 days of purchasing the house, my microwave died. Long story, the Tech came out and it couldn't be fixed. The Tech took measurements and told me that the whole oven and microwave system would have to be replaced (min $1500 to $2500). The next week these people called me and offered me $178, as they said that if not able to be repaired that they will only pay what THEY feel its worth and the cost THEY estimate the labor to be. The customer service manager was VERY rude and short with me. Finally was told that no matter what I said they were only giving me $250. I asked the following: "If my 5 ton unit goes out completely, what would you pay." The answer was $1500. Can you see how worthless this "warranty" is???? Avoid it at all cost.

We have additional coverage with Choice Home Warranty, covering our backyard swimming pool. And, Choice has been excellent in helping us with all needed repairs and claims. The Choice team was responsive to our needs with choice of vendor and all repairs were completed in a timely manner! We will continue as Choice customers in the future!

Tried numerous times to get washer fixed to no avail. Spoke to numerous customer service personnel who promised to return phone calls. One said gives her word that she will inform me of the status. Never returned call. I had to. It's now three weeks without washer being fixed. We are now on the 3rd or 4th repairman that they are trying locate to fix the washer. When I purchased two warranties for two homes, Sales said they have the best customer service. Obviously a sales pitch.

We had three problems with our new home and was disappointed with this home warranty company. The garage door opener was broken but because sensors were involved they would pay nothing. They rejected the Claims even after we discussed what needed to be done for the air conditioner coil and complied with their requests for pictures and a paid invoice. Then they said since we had work done and they did not approve repairs they would not reimburse anything.. I would discourage anyone from choosing this company. There are much better companies out there and we will be switching. Don't waste your money!

Toilet Repair - Very fast response to my claim. The person who fixed my issues was fast and very professional! Thank you!!

I know whenever there is a plumbing issue at the house you have an extra urgency to get it fixed quickly. We contacted Choice and they dispatched the contractor. We got off to a slow start as they could not get out the day they promised and did not call until later in the evening to let us know but we were the first customer the next morning and the problem was resolved. It was great as I was travelling not home to assess the problem and the process was easy with a no haggle price so I felt like there was no incentive for the service guys to try to take advantage of the situation. My wife paid the $45 and they were on their way.

I have had the same issue with my refrigerator for over a year and have had a repair person out four times, each time a different part was replaced, but the problem never fixed. When the last repair person told Choice it was the compressor, they claimed the issue was secondary and was not going to cover it. I called and spoke to Choice twice, including a supervisor and explained it was not a secondary issue because the problem was never fixed. A supervisor was supposed to call me back, but never did. I made two additional phone calls and an email and still did not hear back. I called in another claim and after paying my service fee, Choice told the repairman that I was told they would not cover additional repairs. When I called customer service, I got nowhere. I have cancelled the three properties I had them cover. This is by far the worst company I have ever dealt with.

The ac motor went out. They came on time and got it fix.

I was happy with the prompt service I received regarding my broken HVAC. As a first time homeowner, I was a unsure of the necessity of the warranty but I'm so pleased with the service that I will certainly renew my contract next year!

I received an excellent response in arranging the service person to come to the home. The service person arrived on time and diagnosed the issue. He has ordered the part and will return this week to install.

Good service. One company came and could not fix the problem, so Choice warranty sent another company and they fixed the problem. Thanks.

Ohd of Meridian came right on time and fixed the broken gear and it works perfectly....

My dryer stop heating on a Saturday. Due to the weekend I had to wait until Monday for a technician to set up an appointment. Monday morning, they called. Tuesday, he was there and repaired my dryer in about 30 min. Great job.

Choice Home Warranty has been very punctual and has solved my home problem repairs and saved me money on home repairs. Highly recommended.

I was really impressed on how fast, after making my claims, that I was reached by a service technician. The service technician who came to my home done a great job on replacing my garbage disposal. So far, I have to say that I'm really happy with Choice Home Warranty.

Plumber was knowledgeable and honest.

While initially, my claim would have been denied, after speaking with the rep and explaining that I had recently moved 4 accounts from a competitor, he was kind enough to help me by covering about 60% of the repair costs. Thank you very much! I really appreciate it.

My call in of the repair of my garbage disposal was met with enthusiasm and professionalism. The assignment of my technician was immediate. The technician completed the job on the following day. My tenant was appreciative of the quick response. I would highly recommend this company to everyone.

I made my claim online and received a call with a phone number to set up my appointment the next morning. The serviceman has been here, determined that it is not repairable and the replacement was approved within hours of him being here.

My AC went out during the night on Wednesday. Called Choice 1st thing Thursday morning. They had a contractor out the same day. Contractor got the issue resolved and was professional and punctual. Great experience!

Big D appliance repair was great.

I called to turn in a claim. And the same day, I received a call from a service provider to come out and fix my hot water heater.

First thing, I was a new customer and did receive my free first call. The technician called within the time frame per CHW representative. He arrived at a convenient time and identify himself. Very professional and got to work immediately. He explained the issue and corrected it, also promised to follow up if the problem existed.

They don't keeping putting you off. One call and the next day tube tank repair man was at my house.

Technician arrived. Reviewed the problem. Took notes. Was to contact Choice. Then will return to repair pump.

I had an excellent experience with Choice Home Warranty. I was having some electrical issues with our home. CHW contacted a reliable electrician to come to our house and fix the problem. Within an hour of creating the claim with CHW, I had an appointment scheduled with the local electrician. The company that CHW sent was very professional and even went above and beyond solving the electrical issue we had. I highly recommend CHW.

CHW provided prompt service and the problem was fixed in a couple of days. The service fee is reasonable and inexpensive and the plumber was professional and timely. Excellent service for a reasonable monthly fee!

The service professional was prompt, courteous, efficient and responsive to our claim.

I was skeptical about a home warranty but this is the second time Choice has helped me out. Quick and easy. This time the plumber found a leak under the floor and fixed it right away. Great service.

I contacted Choice Home Warranty to report problems with my microwave. The representative took my information and provided me with a claim number and a repair service called me to set up an appointment. My appliance was not repaired due to the cost but Choice offered me a very fair buy out price so that I could replace my microwave. I am totally satisfied with the response and service that I received regarding this claim.

Recent claim was handled in a timely manner although I have not gotten the check yet. So far so good.

My washer broke down... soon after my claim, Choice Home Warranty called me. I set an appointment with the Technician. The repair was almost as expensive as to get a new machine. They offered $ 300 - that I accepted and I think it is a fair amount. I hope I get the check soon to be able to buy another one. I wish the Company I was assigned provide a better Customer Service. The Technician was OK, but the phone service was poor. They never called me like I was told; they did not informed me that they do not take Credit Cards and that is an inconvenience. Beside that, they do not drive a company car or wear any shirt with the name of the company and a name badge. Does not give a good impression at all.

Saturday morning the oven would not "light off". Since the clock was operating, I was assured it was not a power failure. I contacted CHW claim service and within a few minutes the claim was entered and I was advised of the authorized contractor. I contacted Complete Home Solutions early Monday A.M. and set an afternoon appointment. The technician arrived shortly after noon, diagnosed the problem as an inoperable ignitor and attempted to replace it with a "universal" ignitor on hand, which did not fit. He reassembled the stove so it could be used, and place an order for the correct replacement. On Friday, he called and set an early afternoon appointment which he kept, replaced the ignitor, lit off the oven, reassembled the oven, shook hands and departed. The oven was used for dinner preparation Friday evening.

My first claim to Choice was for a blocked sewer line. The toilet was backing up into the tub. The plumber assigned was Ajax Plumbing who could not come out for 5 days. I called to see if I could get someone sooner and was told no one could come sooner. Ajax missed the first appointment and set another one 2 days later. One week after I reported sewage sitting in my tub, Ajax came out and said they couldn't clear the line. They wanted to use a camera to see what was clogging it and dig up my front yard. I called Choice and complained and complained. They finally gave me permission to use my own plumber who came out the next day and used the outside clean out to clear the line in 15 minutes.

Have been very pleased with the service provided by CHW.

My claim was assigned immediately and the contractor came out the same day. He had to replace the sump pump and did that the following day. Overall in a 2-day span my claim was resolved to my satisfaction and with no hassle. The contractor was both polite and professional.

Reds Heating & Air was fantastic, immediately accessible and great service.

I recently had a plumbing issue in a rental home we have, and had never used our home warranty before. The service was very easy to schedule and the technician came out quickly. It was all taken care of without any trouble.

CHW was thorough and prompt in their correspondence with myself and the technician, it was a great experience. The communication with the customer service representatives was an encouraging experience, and I would recommend this home warranty company to friends and family.

I called CHW to make a claim regarding a broken toilet. The plumbing company came out the next day and fixed my issue fast and was very courteous. I would recommend CHW!

We were very satisfied with the new water heater being installed.

I'd recommend Choice Warranty. The service agents and repair services are professional and completed as scheduled. Thank you for protecting my home.