Choice Home Warranty Reviews

In the past I have had so many problems with HVAC technicians. Many times they botch the job and have to return multiple times. Not so with Jared from Austin Refrigeration. In no time at all he figured out the problem, called in for authorization and fixed it! Not only that, but I received same day service. Unheard of!

I was very pleased at the outcome of my claim. I would refer anyone to try Choice Home Warranty because you will be a very pleased customer...

The opener failed to operate the garage door. I called in a complaint on a Saturday and received a confirmation email and an assigned technician within an hour. The opener was replaced on Tuesday with a superior system that worked better than the old unit by a pleasant and efficient tech. I'm pleased with the prompt response and installation.

CHW impressed me with the way they handled my claim. They have responded quickly to my questions and concerns. My appliance cannot be repaired in an economical way so they are sending me a check to purchase another microwave.

Recently had my dishwasher and garbage disposal service with CHW and the technicians were very professional, timely, and courteous during the service. Both items were replaced and it was taken care of by the CHW. Very affordable and good coverage!

I commend Texas Appliance and TV Service for scheduling service on my two items on the same day between 5pm and 8pm. Sarom ** was the technician who came. I watched Sarom as he analyzed the problem with the washing machine and stove. He is very knowledgeable as evidenced by his explanation of what he was doing and a conclusion about the problem and what it would take to fix. I believe this kind of service is very important to me and others as customers.

I had an air conditioner go out on a very hot day, and Choice Home Warranty jumped right on it. They connected me with a professional, who fixed most of the problem. What remained to be repaired was handled by another guy who came and finished it off. They covered the cost and AC was up and running. Since it was two separate companies on two separate days, I was billed twice, which I anticipated, and they promptly issued a reimbursement. What more could you ask for?

I called and the plumbing repairman responded within just a few hours. They were professional and had the job done quickly.

Choice Home Warranty is a godsend for people like me with little mechanical ability or training. We have used it several times and the results have always been outstanding. The price seemed a bit steep at first, but the peace of mind and expertise it brings is priceless.

When our garbage incinerator quit working it was promptly replaced.

Called Choice Home Warranty with a problem with my AC not cooling. Found it was assigned to Jack's Heating and AC and called them to set an appointment. Jack himself came to my house and had the problem solved within one hour and I had my AC cooling restored. All this took less than 24 hours from when I first called Choice Warranty. Very good service from this contractor and would use him again.

My garage door opener failed on a Saturday evening. I called Choice Home Warranty to open up a claim. They told me to expect a call Monday. First thing Monday morning, I received a call asking if I was available for a service repair around noon. They showed up on time and it was addressed shortly thereafter. It was an easy process and was fully addressed without any issues. I have had a way better experience with Choice Home Warranty than I ever had with any other home warranty service.

The process was smooth. I called the repair company and had an appointment within 24 hours. The repairman was very professional and got the job done in a very short period. Overall satisfaction was 109%.

Service representative came out as schedule and AC unit was repaired.

We had plumbing and electrical issues that needed attention. Our claim experience was much faster and effective than our past experience with another company. The contractors were on time and very attentive to detail. We will definitely be renewing our home warranty.

The sewer line was stopped up at the kitchen sink and also the washing machine drain.

Good service - fast. Everyone was helpful and nice. There was a $500 limit on the pool service which was NOT described in the warranty documents.

The Service company Victory Electric Mr. Danny ** was excellent, prompt, courteous and professional. Mr. ** in your cancellation department set up the tech. He was very helpful in getting me good service. He was excellent.

Being a new customer, Choice understood my issue and sent Alta Mechanical Inc to repair. The repairman was excellent and was a pleasure to work with. The claims agent was understanding, respectful, and quick to respond. I have recommended Katrina ** who took 2 policies.

The Plumbing problem is fixed very timely. It was done very professionally and I am impressed.

Choice Home Warranty claim processing process was straightforward and done quickly. Follow up steps were explained very well. The dryer repair was done professionally. I am very satisfied with the overall experience.

We've had CHW for several months and are extremely happy with their service as well as the repair companies they send out to service us. All have been very professional and courteous.

All of the people that I dealt with were very helpful, friendly and courteous. They took care of our problem to our satisfaction.

The plumber arrived very promptly initially, but to install the new Disposal it took him a couple of days to come back, even the new Disposal was allowed directly!

Choice Home Warranty contacted Sears Appliance Repair to come out and look at my dishwasher. The email confirmation was very a nice touch. And I was able to check the progress online at their website, as well as leaving comments. This is very good customer service and made me feel confident. The parts were ordered and Sears finished the job. Thanks!!!

I contacted CHW via email and quickly received a response with a contractor's business to call and set up the repair appointment. I contacted the contractor (Drain Masters) and was able to get a same day appointment. The repairman (John) figured out the problem quickly (two!! shower caps in drain... in rental unit). He made the repair, quickly put everything back together and the tub drains as it should now. Thank you!! Great experience.

Garbage disposal was leaking. You sent plumber. I paid my $45 service fee & received a new garbage disposal installed. It was great.

My disposal quit working. It would trip the reset when it was turned on and the disposal motor was locked up. Using the toll provided by the manufacturer to help turn the impeller was very hard to make it move just a fraction. I notified CHW and a repair facility contacted me in a few hours with a repair time. The repairman arrived earlier than the estimated time but called to verify it was ok. The remove and replace operation only took less than 30 minutes.

The service man was on time, courteous, and knowledgeable. He pinpointed the problem and had it repaired in less than an hour. Excellent work!!

CHW was very prompt with my claim. Plumber they sent was professional & courteous. I would recommend CHW to my friends. This is my first year with Choice Home Warranty & have been very pleased. Wait time was not long at all. Very patient when I called with questions.

Please with the service. Respond quickly. Very good at following up after the service/sale.

We were only going to be in Florida for 3 more days when suddenly the ac unit stopped working. Choice had someone come within 24 hrs and the unit was repaired in a 2 hour visit. The servicemen were helpful and professional. We have recommended Choice to our friends.

I am very happy that it took one call to get my garbage disposal fixed and my washing machine. I placed the call and they assign me to someone in my email 5min later. The guy came out and fixed both with no issues and was very knowledgeable. Will recommend to anybody to use Choice warranty.

It was just one of those times, where one thing after another needed repair in the house. Thank goodness a friend encouraged me take Choice Home Warranty a couple of months or so back. Whether it was my garage door, or my built-in microwave, or a faulty heater... no complaints here. Very prompt service. Didn't wait long when trying to get ahold of them. Plus, they always give you follow up calls/emails until your problem has been resolved. Oh... and I like the repair companies/services they've referred to me so far.

I had multiple incidents with them that they found ridiculous excuses on why things should not be covered. It was really unbelievable. They found a little bit of rust on a washer and decided that the issue is because of rust and they are not responsible (it wasn't the reason at all), then the well pump - they decided that the well pump is not working because of pressure and they are not responsible on pressure issues. Find a company that is not trying to find an excuse not to help you. You don't need an insurance if you end up paying for everything yourself.

Our pool motor was not working. We placed a service call and within 1 hour we had a call from Cayman Pools. They came out, assessed the problem and fixed it. They were very polite from the beginning of the process until the work was complete.

This was our first time needing to use the warranty service and we couldn't be happier with the outcome. Filing a claim online was very easy and we're immediately referred to a local technician to take care of the problem. Once we made contact, our technician came out in a timely manner, assessed the issue, and thankfully fixed it the same day. We paid him our portion and likely saved about $500. We've had other warranty companies in the past that were not so easy to work with. We're very happy with the service we've received from Choice Home Warranty.

One of the worst experiences I have ever had! I paid up front for the total cost of the warranty, called to have my garage door repaired. They first said garage door openers are not covered, then said I did not have a policy, then said I had to wait 60 days for coverage to begin. Not to mention the people I spoke to, including a manager, did not speak good english and were tough to understand. When I asked for a refund of my warranty cost they said I could not since I filed my first claim... which they said they could not cover for 60 days... liars!

Came out next day and looked at washer. Had to order a part. Once part came in they fixed the washing machine. Wonderful job.

The electrician that was sent to the house was very knowledgeable and quickly diagnosed the problem and fixed it. I was very satisfied with the service and the speed of getting to the call.

I submitted a claim to Choice Home Warranty on 10/20/2015. I was contacted the next day telling me they had assigned the claim to a local repair service. The appointment was made for the 22nd. I received a call the morning of the 22nd from the repair service saying the technicians truck had broken down and they would have to reschedule for the next day. I had some other appointments on that day, so we settled on the 28th. The tech came and repairs were finished the next day. The service and technician were excellent and the repair was done completely to our satisfaction. I would highly recommend Choice Home Warranty to anyone. Good Job!

Well Pump started acting up and the breaker was switching off. Finally no water. Called the Absolute Well Pump office and they sent someone at 8pm to help me get my water back on. Just wish the max pay back from Choice Home was higher than $500 and covered the actual submerged pump.

Since I join service has been extremely good. I used it once and only pay amt I was told. Excellent service.

This has to be the biggest scam company ever. They tell you everything is covered and then they say it's not covered... Way too many exclusions. I guess I should have read the fine fine fine fine print... They are horrible in taking information, getting you a service person and then they tell you that part is excluded. Quick to take your money though. HORRIBLE COMPANY. BEWARE.

My A/C went out a few days ago. I called Choice and within hours I had a call from a local A/C company that was dispatching a technician to diagnose the problem. Tech came out and within 10 minutes figured out I needed a new fan motor for my a/c condenser. The next day, he was back, installed in 20 minutes and I'm back in business. Excellent service. I have had Choice for the last 5 years and I can't complain about the excellent service.

I was instantly assigned a contractor, contacted by them, and the repair visit set with rapid resolution.

Choice Home Warranty has consistently done exactly what they promised they would at a much lower cost than their competitors. Each time that I have to call them with an issue, I'm always happy with the responsiveness and professionalism of their staff and their contractors. I have yet to have a bad experience and am very pleased with the value of the service that they provide.

Repair tech was at the property within 3 hours of the report. He was very professional and knowledgeable about my problem and how to repair it. The work was completed in 30 minutes and I liked the company and tech so much that I'm using them on other unrelated electrical jobs for my business.

Water and Air Solutions came out to my house when promised. They texted me an hour in advance so I could leave work and meet him. Showed up to the minute of when he said he's been there. Fixed my leak within 30 mins and was out the door. Very polite and friendly.

Mr. ** provided the necessary services: switch replacement easily and quickly once on-site. The only problem is that he doesn't seem able to give me a receipt for his services because he said he's waiting for Choice Home Warranty to close the repair action. I need the receipt to satisfy our house selling punch list.

Excellent service, great technician, everything went as planned from the first phone call to the completion of the repair.

I had a wonderful repairman, very polite, efficient, and pleasant. He diagnosed the problem, ordered the part, gave me a timeline, and kept me informed on the progress. The stove was repaired quickly. The repairman cleaned up after himself and did the job quickly. He was very knowledgeable on the repair.

I was very satisfied with Mr. ** and the service he did. I told him I would like to see what he was doing and he walked me thru every step that he did concerning why the toilet wasn't flushing. Thanks for sending Mr. **.

I was with another warranty service provider for several years, until they sent out an incompetent repair tech to repair my washer when the motor seemed to have stopped working and who created a potentially very hazardous situation by disabling the auto-stop default switch for the spin cycle in order to "correct" the problem. I immediately cancelled my contract with them, and a couple of months later signed up with Choice. Frankly I was a little apprehensive about my first service call expecting the worst. But to my great relief, the service was prompt, professional, courteous, and successful in all respects. Not to mention that the service call fee was 40% less than the other provider. Keep up the good work Choice!

Found that the pool pump had failed. It was replaced by midafternoon.

They were very professional and did an excellent job in finding the problem and making the necessary arrangements to come back and repair the problem when the parts come in.

Thank you for taking the time with my dishwasher issue. You were in constant contact with me as I was out of the country and were extremely accommodating on helping me schedule my return appointment. Your contractor- Saul, was outstanding and spent extra time with me detailing my issue. I would highly recommend your service to anyone.

I was alarmed to find out recently that our hot water heater replacement would not be covered because the tank developed a leak (this may be the only part of the unit not warrantied!). I asked to speak to a manager after receiving the news and he (Sam) confirmed the diagnosis and policy limitations. But then something amazing happened; Sam offered to help with the cost of a new unit. I was still miffed about the claim denial so I couldn't appropriately extend my gratitude. That's why I'm writing this note... Thanks, Sam!

The water from the sink kept "creeping" into the dishwasher. Home Solutions came and "fixed" the problem, which fortunately was minor. However, in fixing it, the hose of the sprayer somehow got tangled up, and I was then unable to use it. He returned a few days later and corrected the problem. I love CHOICE for they stand ready to assist, and always provide a company that can quickly resolve the issue! The people they send out are knowledgeable, reliable, and trustworthy. Nothing can be finer!

The repair person was very professional and in repairing and replacing the equipment.

I read a lot of review before signing up with Choice. My first experience was about 2 months after joining. My experience was just as I had read. Simple, Easy, Effective. My problem is done with, which is the most important part. The person I called was excellent and what blew me away is that the plumbing technician called me before I could call them. Very, very professional, I am beyond pleased with the service. I am telling everyone I know about RPS Plumbing and Heating and asking all my contacts to consider Choice as their home warranty company, why??? They did what they said they would do... they helped me.

CHW Customer Service was excellent. I was given order number and vendor's contact number immediately. But when I contacted vendor, he could not attend to my problem 'til next day. I called back CHW Customer Service and they immediately worked with me to get a vendor who could come right away.

The repairman was very nice and did his best. He tried a few different things. Ordered a part turned out to be wrong part. Had to order another part. Said I should hear back in a few days, will come and repair at that time. I have recommended your company to a few people I work with and a few personal friends. It's been quite a comfort not to have to search for a repairman. Thank you.

My tech was first class!!! Everything is working great!!! Thanks!

I've been with Choice Home Warranty for about 2 years. My microwave went out, I call Choice Home and they came out look at the microwave and was unable to fix the microwave. They immediately send me a check for the full value of the microwave. I'm impressed with Choice Home and would recommend them to anyone.

I would highly recommend Choice Home Warranty! We have used our service twice and both times they were fast, efficient and the contractors were there when they said they would be. They were very professional and took care of our problem in no time. We have used other home warranty companies but plan to stick with Choice for a very long time!

I was very pleased with your technician. He was very professional and he knew his job. He was at my house on the time he quoted me. If this is the type of service I will receive in the future I will recommend your company to a friend. Keep up the good work.

I made the call to Choice Home Warranty, told them what was wrong. They gave me an approval code and told me who they were sending along with their phone number just in case I didn't hear from them. Within about 15 mins. the repair company called said they would be here between 12pm & 2pm. They showed right on time at noon. Went to work, found the problem, repaired it in about 1 hour or so. Very happy with both warranty company and the A/C company. They sent a job well done and in a timely manner.

The technician was very good and professional.

When the company assigned to my claim was not able to service us Choice called me back, contacted the company, and had an appointment scheduled the next day. Impressed with their speed and customer service.

After a rocky start (repair business VERY far away. Getting a new repair business, Sears, and an appt (VERY far in the future), Sears called up to verify work order and decided himself that the repair date was too far away and changed it to 3 days away. The repairman came, as scheduled, repaired the washer, and all was right with my world again.

The repairman was on time and fixed my refrigerator. He was courteous and did this in a timely manner. I would personally recommend the Choice Warranty.

They called and made an appointment. Arrive on time made repair. Excellent service.

Shower tub drainage and wash basin drainage problem. It was not easy. He did it.

Garbage disposal was fixed immediately which I was happy! What's more, all three were plumbing related and I was charged ONE service which was wonderful!

Your prompt response to my call about a leak was handled quickly and efficiently. When I told the plumbing company we had to shut the water off to the house, they responded quickly and fixed the problem. The professional manner in which it was handled was impressive.

Choice Home is a great company. They have licensed professionals that get the job done quickly and efficiently. Highly Recommended!

The technician came quickly and fixed the dryer. No issues so far.

Dryer repair - Fast, efficient and friendly service.

I called on a Sunday to get an issue fixed with my plumbing, paid my $45 and issue no more by Tuesday!

The technician was great. He went all out in troubleshooting the problem.

I am very pleased with the professionalism and great customer service Choice Home Warranty showed and the speedy manner they handled my claim. Will recommend a friend and enemy. I contacted Choice Home Warranty by phone. The lady on the phone was very nice to me. She showed great patience. I don't get this from some other companies I have dealt with.

Heating issue in the house. It was fixed within two business days. The process was smooth and no fuss.

Brian from 2 Conditions Heating, Air and Garage Door service of Monroe NC repaired my garage door opener in an excellent manner. He first tried reprogramming the opener which seemed to work, but shortly after his leaving the problem returned. I called him and he made arrangements to replace the opener circuit board. The next day he picked up the board, made arrangements with me for a service call, and quickly made the repair. The door and opener are working fine.

My most recent repair was on my gas stove. The oven would not ignite and I was unable to cook in my oven. I emailed CHW and a representative responded with an assigned technician. The repairs were completed timely and my oven is working beautifully.

Our furnace broke down and we contact Choice to repair. Choice sent someone to fix the furnace. They determined the furnace needed a new heat exchanger or the furnace be replaced. Choice contacted us after the serviceman reported and informed us since we did not have a record that our furnace was cleaned they would not cover our repair/replacement. First off they never asked us for the records, they just gave us their standard answer. I informed them we had the unit cleaned/serviced every year. I forwarded the invoices to them. They said claim denied since the invoice did not specifically state what specifically was cleaned...

I called on Tuesday to troubleshoot my dryer having a F-70 code. Their repair company would not answer their phone for confirmation. He finally answered and showed up on a Thursday. He stated that he would return with part Saturday or Monday. No call, no show. I called Monday and Choice also called and nobody would answer. I finally demanded another repairman come and somebody came the following Saturday. This repairman fixed the code for 2 wash loads. I called Choice back and now they say "this problem couldn't have happened in the short time of your policy" and declined my repair. After 2 weeks of waiting with no dryer they deny me. Their supervisors and managers are kids with no degree or speech skills. They do not know how to talk to people with professionalism. Bad service, bad representatives, hidden agenda while obtaining your money for contract.

AC unit died while we were on vacation. My son called while we were at airport on way home, said unit would not come on. Got home, called Choice at 11:00 pm. Was assigned contractor by 830 next day. Said couldn't come out for about a week. Called customer service, case was reassigned. Contractor was out next day. Fixed problem and kept me informed. Glad I had the plan!

On October 21st I reported to Choice Home Warranty that my garbage disposal was leaking and I believed it had a crack in it. Even after telling the claims department that there was no hurry, the disposal was replaced hassle-free within 2 days. I would definitely recommend Choice Home Warranty to friends and family.

Pilot light went out on my furnace, tried to light it but wouldn't stay lit. Called Choice Home Warranty, and they had a repairman come out the same day, fixed the problem in about 15 mins. It was the thermostat. Now it works just fine. Glad I had this warranty.

Fridge repaired!!! Yay!!! The service was quick and painless. Thank you CHW for providing great customer service and helping me through my claim and repair.

The tech arrived early, he found the problem and stated a part had to be order and should be in the next day. The part arrived the next day, it was installed and now the heat is working fine. The tech was very professional and did an excellent job.

AC Motor Repair - Good customer service, great local vendor, efficient, fair cost. All in all good experience.

Choice were every efficient. They took my claim. A company contacted me that day. They made arrangements around my schedule. They came the next day. And problem is solved just like they said it would be. I am referring as many people as I can. I am extremely happy with Choice.

I called Choice Home Warranty at around 4:00 PM and within 1 hour Mr J. ** from Generations Heating & Cooling spoke to me by phone and had 2 calls to make and would get to my house as soon as he could. He showed up as promised and made necessary repairs. We were very grateful as it was to be very cold the next few days. This is my second renewal of the policy and I'm very happy with the service. I'm signed through the year 2020. Many of my friends have signed as well.

I have been Choice Home Warranty customer over three years. At first I had Choice Home Warranty for my residential house. As per their impressive, excellent customer service and care of their customer concern, when my rental properties policy expired I chose Choice Home Warranty to be my rental property insurer. Then discovered that Choice Home Warranty saved me money by switching compared what was paying with other company.

I like the speed my claim was being processed. It was effortless to do the claim.

Kudos to Ms. Sara **! Just when I was about to cancel my warranty, she convinced me to keep it by providing excellent customer service. She truly is a rare jewel. I appreciated her willingness to understand my dissatisfaction and she went out of her way to remedy the situation. Thank God that there are still good people who are able to see a resolution instead of transferring you to another person. Ms. ** is the reason why I am still a customer. She did her job and I am thankful for all of help.

I went online and requested some information. Immediately, I received a phone call and I spoke with a sales rep and received the info I was looking for. I explained to the sales rep I was not purchasing at this time. In a 24 hour period from the initial phone call, I received 11 calls from them. Each time I explained I already spoke with someone and to put me on their do not call list. With each call, I became more and more frustrated, and I have now reported this company. When I do purchase a home warranty, it will not be from them! Their sales tactics are reprehensible!!!

No delay in scheduling appointment.

Service tech was efficient and courteous and completed the work in a timely manner.

Service and repair technician were excellent.

Our ceiling fan quit working in the living room, which has 16 foot ceilings. I placed a claim and Choice Home Warranty and they sent an electrician to check out. He was very professional. He determined the motor wasn't working and the fan need to be replaced. The fan was replaced and he did a great job.

Responsible and fair price.

Requesting for a service was quick and easy. CHW service representative responded fast and gave me clear instructions on what to expect. Service technician called me about an hour after my call and scheduled an appointment for next day service. Technician who came to my house (at promised time) was very professional and did a great job fixing my problem - replaced my unit in 30 minutes. I'm extremely happy with the service. I'm so glad I don't have to do extensive research to find the right companies to work on my home repairs anymore since I trust that CHW has done a good job in their selection process. Thanks for a great experience!

Taking a shower suddenly became stressful! Sometimes there would be enough hot water but at other times there was not. Time of day didn't seem to matter. And the water drained very slowly. Barry from Banks Channel Plumbing and Mechanical was prompt, professional and did an excellent job. I was very pleased with the service.

Very pleased with Dream Services and the gentleman who came out for the repairs. He called ahead of time and was here when he said he would be. After asking questions, he explained what needed to be done which I was very pleased to hear the comments ahead of time. I would recommend the company Dream Services to everyone.

I purchased a home warranty from Choice Home Warranty in June of 2015. In October of 2015 my hot water heater started leaking. Choice Home Warranty refused to pay any more than $100 for a $600 repair and I had to pay the responding plumber $60 to do nothing but show up. The plumber even told us that Choice Home Warranty was a scam and definitely not worth having. I canceled my service with them and instead of trying to help me they very sarcastically said that they were taking another $50 from me for cancellation fee even though they didn't provide any service to us at all. The company performs illegal activities and I'm going to get an attorney and file a lawsuit against them. STAY AWAY FROM CHOICE HOME WARRANTY!!!! They will steal your money and refuse to provide service. Don't make the same mistake as we did.

The value was not cover. But choice service representative gave the technician the OK! She did a excellent job.

CHW is awesome. My dryer went out so I called CHW and within a hour I had a repairman call me to set up an appointment. The very next morning the repairman was at my door and fixed my dryer and was very professional and knew what he was doing. Thanks CHW.

My second experience with Choice. Both times the repairs were done well. Latest one, called at 11:00 AM and job was completed by 4:00 PM.

I've been with CHW for only 3 months. In that time I had a problem with the ice maker in my fridge, and I was told it wasn't covered because it was an accessory. I wasn't happy. Then the spring on my garage door broke. When I called they told me it wasn't covered. As you can imagine, I was very upset. That said, I called the service department and told them about my displeasure and that I wanted a refund, and they basically apologized and stepped up to cover my repairs for my garage door. Yes I wish it didn't take that effort on my part, but I am thankful and appreciative that CHW ultimately took responsibility as promised when I bought my warranty and came through.

Superior Service, sent a excellent service man to repair our heater. He was professional and communicated well with us about the situation. We suggest that Choice Home Warranty continue to use Superior Service with their customers needs.

I am very pleased with the timeliness and accuracy the problem with my heating unit was repaired. I paid my 45.00 for the service fee and that was it... Great value.

After a few weeks of signing up with Choice Home Warranty, I started to get spam emails from other companies selling their products/warranty. After I complained to the agent, the problem is still not fixed. I am suspicious that if they can sell my email (without my knowledge) for marketing gains then my personal details (address, credit card, etc) could be at risk as well.

I am very satisfied with the service I receive from CHW. In my experience, they have always been prompt in addressing my claims and delivered what they have promised. I have recommended them to my family and friends.

The repairman arrived on time and examined the problem with the cook-top. He explained and showed me the problem. Checked out the rest of the cook-top and found other issues which he said would be addressed. He said he would order the parts to correct all the repairs needed for the cook top. He called back a day later and said all parts were ordered and when they arrive would come out and install them. I found the repairman to be courteous and professional.

Excellent customer services divided.

I never write reviews but this is one that needs to be heard. And this is all true. It is factual. This is the worst company. I do not know how they are in business or why 5 stars exist for them. Do not give them your credit card. After reading a few 5 star reviews I decided this sounds great, failing to read further. I was sold a bill of lies over the phone. It was too good to be true. Every question I asked when signing up was responded to with a very positive response -- "We take care of everything, Ma'am!" This is a lie. When it comes to needing service the deception begins to appear.

Plumber fast response. Pleased with repair.

Everything went great with the repair. The ION Mechanical Repair man was efficient and very nice.

Service person came on time he indicated, was very polite and professional, took care of the problem and cleaned up after himself and was done in about a hour. I want to thank my daughter for telling me about you.

Having a CHW warranty takes all the worry out of the surprises for home repairs especially when the unexpected happens. The service department handled the request for service promptly and arranged for the service provider. The service provider was super and made sure we understood what was needed to complete the repair and they made sure it worked before they left.

The technician contacted us in a timely manner, even though we submitted the claim during the weekend. The service appointment was set up and the repair was completed within few days. Great service!

We had a service call and time to come within two hours of calling in. Very pleased with overhead door service. We are new customers of Choice warranty and our first time repair needed. Customer service rep. Victor was very helpful in taking care of our needs.

This was my first experience in calling Choice Home Warranty and was pleased from the getgo. They were courteous and friendly on the phone. Promptly gave me the information and told me what to expect. I had an immediate email with info outlined as to who would be calling me. A call within a couple of hours from Mark's Plumbing telling me when they would be able to come for my repair. Next day service and worked within my time frame of being home. Polite, courteous and did not take long to install new garbage disposal and cleaned up after themselves. I was very pleased with service from beginning to end. Have already recommended to others!

K & S Plumbing did an awesome and excellent service in providing me with stopping my toilet leakage for little to nothing on the dollar. The representative cared for my home as if it was his own. Thanks Choice for your superb choice in sending K & S Plumbing to assist me! A Truly Happy Customer!

Repair man was courteous, on time and diagnosed the problem without any difficulty. Choice call back to solve the problem within half hour. Now I on the way to having my microwave fixed, without a hassles. The customer representative was right on the ball.

Choice Warranty responded quickly and have addressed the repairs to my satisfaction. I switched from AHS and am glad I did.

Thank you Choice Warranty. The plumber you set me up with was very professional. He did a great job. He was quick and also explained to me the probable reason the disposal had malfunctioned. The new disposal works great. Thank you again for a great job.

Excellent service, within a couple days our disposal was replaced and we were good to go. Thank you Choice...

I have had Choice Home Warranty for about 3 years and anytime I have needed them they were right there and I would recommend them to anyone. They are absolutely great. I would never change who I have to service my house. Thank you Deborah ** for being there.

Within 2 hours of calling about a problem with 2 toilets running I got a call from the plumber. Within the hour he arrived at my house. He was very professional, friendly, and efficient. Solved the problem, kept checking to make sure it was fixed, and cleaned up. Could not have been any better. Very happy with the service.

Mah Heating were at our home in Sun City West, AZ at the appointed time. The technician was professional, knowledgeable and was able to quickly diagnose the problem and repair the air conditioner.

I had some real issues with my plumbing. Choice Home dispatched me a plumber. They came out and discovered it was not a plumbing problem but a septic issue so they found me someone that came out and did a wonderful job. They were nice and very respectful people, very pleasant to do business with. Thank you Choice Home.

The service was prompt and professional. I felt completely comfortable with the service provider.

Dryer repair. Choice had the appointment set up and to my house in a matter of a couple days. Thanks.

Repair of microwave. Repairman arrived as planned, knew exactly how to fix the problem and was helpful with all my questions. Friendly, knowledgeable and the kind of person that goes the extra mile.

Had a light switch that wasn't working and contacted Choice for a service call. Victor came out the next day and was extremely courteous and knowledgeable. I was very happy with the overall service provided.

I called Choice Warranty at 6:30 am. Water heater would not ignite. I was told to call contractor if they did not call me within an hour. I called at 7:30 am. The plumber arrived as promised, ignited the water heater and showed me how to do it. Thanks.

Garage door opener mechanism. Tech was very professional. Was unable to replace the motor that day, so they installed a temporary lock for that one night and no charge. Came back next morning and did a perfect job.

Recently had an electrical problem that affected two items in our home and Choice Home Warranty addressed and had the problems fixed with the first service call. We are so pleased we purchased this warranty when we bought our home.

The pool serviceman was very knowledgeable with the pool equipment, except he hadn't seen my type of heater. So he took a picture of the label with the specs, called the company and was able to troubleshoot the heater and fix it.

Cloth washer was not functioning properly. Call Choice, they assign local company to work on this. Technician came next day, diagnosed the problem, ordered needed part and fix the problem. Only delay was for part to arrive. Excellent service.

I have a faucet that the valve seems to be worn out on. The repairman came out and said a cartridge was bad. He went and purchased it and put it on. He was very professional and polite. We didn't use the tub for a few days afterwards. We have discovered that you have to turn the faucet all the way to hot to get it to come on at all. Because of this we can't use the tub as we don't want anyone get burnt. The day it was repaired their office called to see how the repair was. I told her we hadn't tried it yet. She told me if we had any problems they would be glad to come back out. When I called and left a message on 10/20/15 nobody answered the phone - I left voicemail. Then I called them on 10/22/15 and they told me I had to call the warranty company first. I did this and you put in a new claim for me.

Rock was very professional and explained the problem to me in words I could understand. He fixed the problem quickly and my door was as good as new!

Having a CHW warranty takes all the worry out of the surprises for home repairs especially when the unexpected happens. The service department handled the request for service promptly and arranged for the service provider. The service provider was super and made sure we understood what was needed to complete the repair and they made sure it worked before they left.

We had two different problems, one with our refrigerator and the other one with our washing machine. The representative who came was very professional and thorough. He was able to complete the repairs of both units in a very short time. We were so satisfied that we are telling our neighbors about the experience.

Though this work is still ongoing, I'm most impressed with the quality of contractor sent to work on my claim. My previous experience with contractors from another warranty company left me leery of warranty work, but this experience definitely has done a lot to restore my confidence!

Called Choice Home Warranty with AC problem and the next day they allowed me to contact a technician. The outside motor to the fan was bad and they authorized it to be fixed. I paid the AC tech and mailed my reimbursement form back. I was reimbursed at the end of the 30 days they take to process. Everything went very smooth.