Choice Home Warranty Reviews

Having Choice Home Warranty has proven to be so beneficial. I own a rental in one state and live in another. A few times, my tenant has had a few issues and Choice has come to our rescue. They get someone out right away and always take care of the issue.

Very pleased. I called late in the afternoon and received a phone call right away. They were there the next morning. Very nice both at Choice but also with A+ Heating and Cooling. Luis ** was friendly, helpful and thorough. I would recommend CHW to anyone.

Prompt reply to our claim. Our air conditioner failed in 109 degree weather here in Arizona and we had the house on the market to sell. We received excellent service and we had our air conditioner up and running for $45! Very pleased with the response from Choice in all areas. Great experience!

Six years ago, an individual contacted me from Choice Home Warranty and gave me the sales pitch that this would be perfect contract for my residence and several rental properties that we own. We had seven contracts. I have fought these people on paying claims and this week was the end. Our air conditioner went out in our main residence. I called Choice and they said they would have someone out asap. I asked if I could have a say in who looks at the unit and they denied. The tech came out. No markings of any type of his credentials or a commercial business vehicle. He looked at the ten-year-old Trane and within minutes informed us there had been a wiring burned out and there is no coverage. He then offered to put a new system in for us at a discounted price.

We have had Choice Home Warranty for several years. This policy has been used several times including dishwasher repair, refrigerator repair etc. All minor repairs. Here comes the issue. The central AC system went down. We called and as usual a tech came out in 24 hrs. He informed us that the outside unit compressor has failed due to normal wear since the unit is between 15 and 20 years old. Parts are no longer available and the unit must be replaced as well as the inside unit so the system matches and operates properly.

My oven display board just didn't work. I submitted a claim online and CHOICE assigned a technician immediately. This guy was very nice and professional, inspected my oven, explained the problem, and suggested the solution of changing the board. Right now I'm waiting for CHOICE to process his request and make the replacement. Very happy experience.

Service work on AC: From my original call to customer service, through the service repairman resolution of the issue, and follow up, everything was professional, efficient, and friendly. The whole experience was very impressive and appreciated. Thank you Choice Home Warranty for a good experience.

My first claim made a few days ago when my AC unit started making a loud screeching noise. I filed the claim and heard from a technician who came the next morning to take a look at the unit. He was fast and friendly. He found the problem quickly and submitted the repair to Choice. As soon as the part came in he came back and fixed the AC. All within a few days and told me it would be fine to run the system until he returned. Great service!

I signed up with Choice Home Warranty for my new home. Having previous experience with American Home Shield, I chose Choice Home Warranty because they covered septic systems for more than one year. I paid for the policy in 3 month payments. My furnace quit working, they sent out a company who diagnosed the problem as the motherboard and said they would order the part and be back. Several days later, they showed up with the incorrect part. They then said the warranty company wouldn't cover the 'upgraded' part and I should call them to negotiate. I spent hours on the phone over a period of weeks, all without heat. Choice Home Warranty then told me they would only pay for the original part if it was available, not the refit (the furnace is less than 10 years old). They offered to send me a check for $300 to cover what they allowed.

Service was fast and efficient. Repaired ceiling fan and replaced a different one. Scheduler was very quick. Would definitely recommend to friends. It's nice knowing peace of mind that we don't have to worry about expensive repairs on all appliances, etc.

They came when stated they would be there and in less than an hour, my air conditioner was up and running again. He also took the time to explain what was wrong with the system and assured me that this was something that happens from time to time. He was very friendly and respectful.

My A/C stopped cooling sometime during the night. When I realized it wasn't cooling I went online and completed a service request around 6:30 a.m. I received a confirmation by email at 6:34 and another email at 7:14 a.m. giving me the name and number of the company who had my claim. Bo of Bo Jiffy Heating and Cooling called me at 8:10 a.m. (YES... the same day) and gave me a time he would arrive. He arrived at the designated time, made the repair and was very professional. I would recommend Choice Home Warranty for sure. I am extremely pleased!

Oven Issues - The customer service representative was extremely pleasant and sent my concerns through to the claims department immediately. Although I had to respond to an email to further explain what was going on, the warranty company listened and sent a technician out to further explore the concern. The technician was very quick to respond to the claim, calling me within hours of the claim submission. When he arrived, he was thorough and professional!

Called in a warranty claim and it was very efficient. Explained the problem I was having, CHW assigned an approved licensed contractor to my claim. Contractor called the same day. Scheduled an appointment. Contractor came out, assessed the repair, then fixed it on the spot. Paid my low deductible and finished the repair. Very simple easy process. It was so good I referred a client of mine and received one month free added to my warranty. AAA+++.

Need more follow up on companies jobs are assigned to. Service was set up with twisted appliance, we paid the $45.00 fee and no word or contact since the initial visit. My check has been cashed, but my appliance is still broken. I have no info from anybody. The company is not reliable when performing the jobs assigned by CHW.

They sell you a home warranty, and you call them and they tell you everything is not a covered repair. They have a reason for everything to not cover stuff. They take your $375.00 and you feel like you are just donating to them for nothing!

The service was prompt. Choice got us linked with vendor on the same day. The problem was fixed on the next day (within 26 hours of the call). Excellent service! Both Choice and the service vendor were excellent! I am very happy I chose Choice for our warranty needs.

I filed a claim for a water leak under my kitchen sink. CHW assigned the claim the same day. The repairman came the next day. The repairman showed up on time and fixed the leak. The repairman was courtesy and professional.

This is the second time my oven thermostat broke; obviously repaired incorrectly the first time by Choice Home Warranty repair rep. The first repair was in excess of two weeks. Currently, I placed a call on June 1. When I called the repair company they gave me, they didn't even answer the phone saying they were a repair company.

I was very pleased with the response time Choice provided in responding to my online claim. I had a point of contact to schedule an appointment to come inspect my AC within 30 minutes. This was on a Sunday evening. Monday morning I had a tech come out diagnose problem, reported to Choice, received an approval and repair was made. I only had to pay $45 for the visit.

I purchase 42 months for $900 16 months ago, have never called Choice or abused it. My water heater went out leaving me with no hot water for almost a week. They do NOT care about their clients. I had to find one myself. The water heater needed to be replaced. The plumber that was out called it; "Choice will not cover this. They never do". As it turned out, my water heater was only 5 yrs new and so manufacturer replaced it. I still had to pay $600 labor to another plumber. I have no idea what Choice covers. I've been a Realtor in Southern California for 30 years. I have always told my clients the importance of having a home warranty. Never again. IT'S A WASTE OF MONEY. CHOICE HOME WARRANTY IS THE WORST COMPANY EVER. I WILL SPREAD THE WORD.

Have used your service several times. Always excellent customer care personnel and very helpful filing claims and following up. Have recommended your service to family and friends. Thank you for your excellent service and great people to work with when filing a claim.

My central air conditioning unit was turning on in spurts and would go on every 4 minutes for 10 seconds about 8 times every few hours. However, the room temperature remained 81.5 degrees in my Miami condo. I explained this to the technician from GT Air Conditioning and he immediately determined that my thermostat needed replacing. He, of course, had a replacement with him. I had cool air in no time. Also I made my call that morning and the technician was at my condo in no time. This was my first call to Choice and I am so grateful!

Our Air conditioning unit had some issues with the control box. We called Choice Home Warranty who coordinated a repair company. They called me and we scheduled a time for repair. They came out and quickly identified the problem and repaired it.

My garbage disposal suffered catastrophic failure on late on a Saturday flooding the area under my sink and on to the kitchen floor. I filed a claim online Sunday morning thinking nothing would be done until the work week. Much to my delight, I received a call that same day (Sunday) from Mr. Robert ** of Mr. Smith's Home Repair Services. He was at my residence that afternoon and replaced the disposal. He was well dressed, informative, caring and professional. One of the best service calls I have ever had. I commend you and Mr. Smith for such a pleasant experience.

When I called Choice, customer service was friendly and helpful. They responded quickly. The company they contacted was Vision Air. When I called them to set up appointment they were very friendly and also responded quickly. The service man came at the appointed time. I was at work when the service man was here so he called to tell me what was needed. I was impressed by Vision Air.

Choice Warranty is always quick to respond and their customer service is impeccable. The workers that come to my house are very knowledgeable and do their work fast and correctly. Not only did they come and do the work quickly, but cleaned up after themselves before they left. I would recommend Choice Warranty to anyone!

Service was done in a timely manner. Representative was very professional. Located problem fast and had the parts on truck to fix right away. It was all fast, easy, convenient and affordable. I would recommend them to family and friends. Very helpful.

I had a great experience with Tropic AC. They arrived at a decent time just after the set time, but called to inform me. The gentlemen that arrived at my home were very courteous. Found the problem, fixed it & called for approval. Would use this company again in the future.

I purchased a home warranty, approximately a year and a half ago, right after purchasing my mobile home. Had a problem with the heater a few months later. They sent a tech, who repaired my heater. Few months later, heater not working again. Tech advised us we needed a new heater. This heater is not safe. Claim was denied due to lack of maintenance. Only owned the home for one year. Air conditioner is now not working. Claim denied due to lack of maintenance. They told me the people who owned the home before me must not have maintained the systems. They did not send a tech. They made this determination from the office.

I had a backed up tub, that started a few days ago, when I called CHW, they were able to help me with my issue and provided a claims number right away. Not even 24 hours later I received a call from the service contractor and work was completed next day.

I have an Amana flat top oven and the front left burner went out on it. I had never used Choice Home Warranty before but called them for this repair. They had a technician within an hour and he came to our home to do the repair. He had to order parts which took about a week to return to our home and complete the repair. He called to set the repair time and he was on time. The burner and a switch were replaced and the oventop now works fine. We are happy with our first experience with Home Choice Warranty.

I had a repair for a dishwasher that required a vent cover seal replacement. Cost was $130. CHW denied the claim even though the part wasn't excluded in their contract. They initially denied the claim because they consider the vent cover seal to be identical to the door seal gasket, which is listed as excluded. After speaking to a human and showing that VCS was a distinct part, they changed their rejection to say that they don't cover doors, and the VCS is a component that is between the out and inner doors. Their agreement states they cover all dishwasher components except what is explicitly listed, and the door is listed as an exclusion, not the VCS, and not anything "Connected to" the doors.

The repairman sent to us by Choice was both competent and thorough in his work on our built-in microwave appliance. We were pleased to finally get it back into operation. Our only regret is that we had to wait for more than a week before we could get the service person out to do the repair.

It was a great experience from soup to nuts. The technician was out the next day, on-time and very knowledgeable. When purchasing a new home it's comforting to know you have this kind of support. I would definitely recommend Choice Home Warranty to anyone that's purchasing a home.

Everything flows so smooth and simple - from claim filing to scheduling to the work being done. Haven't had any issues or complaints about Choice or their contractors. We've had to create a couple of claims and both times have been a pleasant experience.

Bought home warranty for misc. coverage in August 2016. Have one complaint and they told me it was not covered under their warranty. I am a NYC licensed contractor, have read their contract and find that the item should be covered, but I am dealing with their Claims Dept. in South America who speak little English. I would not recommend this company to buyers. Too many faults and their "not covered" statements leave a lot to be desired. This is a word to the wise: look elsewhere and be careful.

My dryer stopped working so I called Choice. They were able to get a repair person out the next business day. I'm so grateful for their quick service as that allowed me to avoid having to use a washateria and all the hassle with bringing my clothes there. Thanks so much.

I called to make a claim and the associate was extremely helpful. He took all the necessary notes to make sure that I was getting the right technician for the right service. The following day the technician called me and set up an appointment to come to my house to fix the problem. The service was done in a matter of 15 minutes and the issue was solved.

For the second or third time Choice Home Warranty has come up with an excuse to not repair an item under my warranty. I have a Kohler toilet under a year old that has developed a crack around flushing handle. They refuse to fix even after their contracted plumber told them it is a defect. The reason they are citing is "they don't know that I haven't abused my toilet." This is ridiculous, just another scam company taking my money and not doing what they promised! Don't use Choice!

Excellent service. Highly recommend. He was very helpful. He was good. Great info was also given. We are happy. We are completely satisfied and will remain with Choice. We are glad we chose Choice. Technician was great. Answered all our questions and some more.

Li's HVAC company came out and fixed the capacitor that went out in my A/C unit. Very professional and did great work. Showed up on time. He explained a few more things to me that I had questions about in my unit. He showed me a file things with my duct work dampers. Very satisfied.

Good and fast scheduling. The contractor worked with us on scheduling due to being out of town. Contractor was nice, clean and did great work. He did everything with our property in mind. He double checked everything before he left. Very good service.

Choice Home Warranty will take your money & deny your claim. They are LIARS. Never use them. I have only been in my home for two years & properly maintained my A/C unit. My contract said that they would repair or replace but when it came time to make a claim, they denied it & said that it was not properly maintained. The tech that they sent told me that he reported to them that it was most definitely properly maintained. They are scam artists.

No one likes to be without A/C in the hot months in Florida. Chilly Willy's Heating and Air was assigned to our case. They arrived on time, diagnosed our problem and in no time we were back with cool air. The service was covered under our contract and I am one happy customer. Highly recommend Chilly Willy's and Choice!!!

Air conditioner not cooling, bad thermostat - Choice was great and fast approving a contractor to fix our a/c unit. I liked the follow-up and communications. Contractor showed up within 24 hours, diagnosed and brought the parts needed the next morning. When he left the house it was running Cool. So far is working great.

The Choice Warranty was excellent. It was all I expected and more. Every claim I filed was handled promptly, professionally and with care. I have recommended it to all my friend. Great organization. I plan to sign up again and every year!

I called Choice Home Warranty with the issue and received a call from the plumbing company within a couple hours and told me they could come in 15-30 minutes. The plumbers arrived very quickly. They were friendly and did a very good job!

Within 24 hr of me calling and making my claim, Choice Home had put a plumbing company in contact with me. The plumbing company came out the next day and quickly replaced my leaking pipes. Have always been impressed with their response time as well as the contractors they send out!

My services was fast and more than fair. I called the company on a major holiday and in no time I had an appointment for someone to come out and look at my 1970's stove and within 48 the company give me the outcome. I am looking forward to using them again.

I was very pleased with your warranty, have been with your company for 5 years +. When ac went out called and your company addressed the problem right away. Sent service out and repaired problem. Tech who came out very concerned and very comp. Thank you.

Bathroom light shorted out and wall on/off switch needed to be replaced. The repair service "Fairview Electric CO. Inc." did contact me right away, but they were not able to come before 36 hrs. had elapsed. The inconvenience was acceptable to me, because the repair was completed reasonably on time.

Fast, good service, very happy with the service. It was fast cheap and effective. Our sink drain was leaking and the technician came out and it was a great experience. He was friendly and helpful with our problem. It was fixed that day. From the first call to Choice it was about 3 days until fix.

Initial contact was with a contractor that was not completely honest and truthful about the service he could provide under warranty. After contacting Choice all monies paid to the contractor was returned and another contractor of my choice was allowed to do the work. Choice terminated dishonest contractor. Choice is dedicated to provide the best service with honest and capable contractors

Thomas arrived as promised. He identified the problem and promised to come back as soon as he received the parts. He was very friendly and professional. He promised to keep the future mess minimal. I would use him again and would recommend him to others.

There was a sewage and drainage problem need to be fixed. The technician showed up on a holiday and fixed the problem. Very nice and experienced. Choice Warranty responses very quickly and explained the procedure very clearly. I am satisfied with their services!

I experienced super fast and easy claims submittal. The follow up email from Choice stating receival of claim was instant. Choice Home Warranty then assigned a technician in a prompt manner. The technician made contact with me in a timely manner and we scheduled a mutually convenient appointment time. The technician was punctual, professional and the plumbing stoppage issue we were experiencing was resolved in a expeditious manner.

The technician was very knowledgeable and figure out the problem very quickly. He was efficient and informative. He told me what to do in the future if I had problems with the washer again. Lastly, he was prompt and professional.

I have been a Choice Home Warranty member for about 2 years and 90% if the time my claim us only partially covered. The final time was this month when my refrigerator was freezing my food due to a faulty circuit board. They sent out a technician and they informed me that the circuit board damaged another item. They changed out the board and the technician charged me $360 to change out what they call a "secondary item" which is not covered under the warranty.

J & M appliance fixed pump on my washing machine and now it works more quietly. He did make a mess, but cleaned up most of it. Overall, I was very pleased with the service and value of repair. My cost was much less than cost of repairman coming out just to identify problem, and then would have to pay for repair on top of that.

Air conditioner: Customer Service stayed on top of my claim ensuring my satisfaction with providing me with a reliable technician after 2 unsuccessful attempts. The tech was on time and very helpful in finding a solution to my problem. 1st Choice Heating and Air service would be highly recommended.

Tech came on time replaced a board and reprogrammed remotes. Quickly and cleanly. Very satisfied. Tech was courteous and gave us the info we needed. I would use this service again. If we have a garage issue we would prefer this coming to come back.

Upon calling with the problem the repair service was notified and they contacted me very soon after. They made an appointment compatible with when I would be home. The technician diagnosed the problem immediately and replaced the defective garbage disposal expeditiously. He gave me instructions on how to properly care for the replacement system and was very caring and professional. This was a very good service experience.

The Nussbaumer Plumbing company gets my respect on this call. They came in did the job (Plumbing leak), and left everything just as clean as when they came in. There is nothing I could possibly say about the experience with Choice Home Warranty but they do what they say.

He was probably the best technician I have encountered with a home warranty company in many years. I will be coming back to Choice for future properties if they keep the service and quality of technicians coming. Choice dispatched him the same day and I had my problem on my range resolved within a 2-hour period. I was able to relax finally and I almost just did not bother calling him back at all.

I was lied to by the company in reference to what the technician reported as the problem. I submitted documentation (a service receipt) to dispute the fact that they said my system was not maintained. They then changed the reason why the claim was denied, which was "the part that needed to be replaced was still under manufacturer warranty". That was a lie, the warranty is expired. I even called the manufacturer to make sure. My air has been out for 4 days and they create story after story as to why the claim is denied. I even submitted a video file of the technician (the one they sent to my home) stating what the problem was, which should be covered. Still, nothing. What a ripoff and horrible service.

Plumber took care of problem. Found that faucets were not completely tighten, mixture of hot and cold water was normal. That the hot water was not excessively hot when it reached the bath tub. He got to the house within 30 minutes after my call to Choice Home Warranty. Was very professional and knowledgeable.

A/C not working properly. I called CHW on a Saturday, within 24 hrs a repair company called to schedule an appointment. They arrived to the time frame given and repaired the unit. I actually recommended this company to others that have rental property.

On yesterday I called Choice out due to my a/c not cooling properly. Upon the tech arriving he spent about 10 mins looking at my unit and he advised me that I had less than 2 pounds of Freon in my unit which means I have a leak. He then told me leaks were not covered under warranty and that it would cost me $200 for him to find it. Very confused and not feeling comfortable with this diagnosis, I asked could refill my Freon under warranty and give me some time to think about dealing with the leak. He then advised he could not provide me Freon under warranty due me having less than 2 pounds of Freon which indicates a leak. I would need about 5 pounds of Freon at about $90 per pound. I was perplexed and confused. Did he think because I was a woman he could take advantage of me? I told him I was unhappy and needed another opinion. At which point he advised he needed to get his gauge and check the unit.

Choice Home Warranty has always been very receptive and helpful whenever I am in need of assistance. I would highly recommend them to all friends and family. I also love the fact that they are available 7 days a week. It is a pleasure having the service and knowing I can depend on their service.

Thanks to Choice Home Warranty we were able to get our pool pump fixed fast! Plus all we had to pay was our service fee and Choice took care of everything else! This is the second time Choice Home Warranty has helped us! We have been really pleased with Choice Home Warranty!

My tenant's air-conditioner broke and the day that I was able to put in the actual claim someone came out and fixed it for only the cost of the service charge! I was so relieved when this was taken care of. Having this additional insurance on all three of our properties gives us peace of mind!

We had trouble with our A/C cooling. A technician was assigned and called to set up an appointment during the next business day (work order was placed at night). The service provider was very friendly and efficient. We now have a working A/C!

I have been very pleased with my experience. Choice has consistently responded to requests in a timely basis and met or exceeded my expectations. We selected the Choice Warranty to cover multiple rental units in Memphis, Tennessee. We and our tenants have been pleased.

We are extremely pleased with the service provided by Choice Home Warranty. We were contacted by 8:30 am on the first business day following our claim of our air conditioning going out. The technician was here within a few hours and had it fixed. Excellent customer service!

A-1 Garage Door Service - The service was excellent. It was a holiday weekend when the garage door opener quit working. Choice Warranty scheduled an appointment for the very next business day, and the service person was there at the earliest time on that day. I received a text with a picture of the service person, and the company's information minutes before he arrived. He was competent in his search for the problem, and when found, contacted Choice Warranty with the details, and the work was performed in a timely manner. This was my first claim, and am very satisfied with the prompt and courteous service.

Haven't had any issue with this company. Fast to find repair company for washer and dryer. Have used company few times. One thing company could work on is to try to get parts to technician little bit faster. Been with Choice Home Warranty for about two years.

Excellent service from Choice Home Warranty. They took the claim immediately and efficiently and assigned a service worker within minutes. They followed up by phone and by e-mail the same day and the claim was handled. I could not be more pleased with this service.

Washer and Dryer repair - Service person contacted me the next day and both appliances were repaired within a week. Both are back to working at their full capacity! Contractor came quickly and even offered to come on the weekend, which was not required, but the offer was great.

I had to call CHOICE FOUR TIMES to get my running toilet fixed within a 6 month period, and they charged me $45 each time. They sent some guy who admitted he was not even a plumber, and he kept putting the old piece back in each time. The last time, he put in a new piece, but then a couple of weeks later, it was running again. Such a ripoff!

My AC stopped working on Friday. I called Choice right away. They sent someone out the next day. My AC was working within 24 hours. No hidden fees. I simply paid the technician the deductible once the repair was complete. I was skeptical before purchasing. Choice exceeded my expectations and I have recommended this company to family members since my experience. Thank you!!

After joining CHOICE warranty previous day, my garbage disposal stopped working next day and I filed a claim. Contractor came same day and find out that garbage disposal got burnt. Then Choice call me, approve my claim and provide a full replacement of garbage disposal. I am very happy with Choice warranty.

First technician was unable to come work on my fridge. Your customer service responded immediately. I had waited a day or two to find out about the first tech and was not real happy. They got another tech who came out later that day. He was professional, effective and efficient. He had to order a part which arrived wrong. He reordered and still had my fridge up and running again within 3-4 days. I was now a very happy and satisfied customer. By the way this repair happened during my first month of coverage. I was embarrassed to call so soon with a repair. Your staff assured me there was no worries and alleviated my fears. All in all I'm very satisfied with Choice Home Warranty and will refer you to friends and family!

I have had experience with several different home warranty companies and am very impressed with Choice's service. The response to the request and the assignment of a provider were both quick (within an hour) and well communicated. I was able to schedule service with a reputable company and was back in business in less time that it would have taken other home warranty companies to just arrange for service.

The air conditioning went out on our house late on a Saturday night. I called Choice Home Warranty around midnight and the lady that answered was very helpful. I received a phone call back around 8:00 am on Sunday (the day before Memorial Day) giving me the name of the company assigned. Called them and within 2 hours the problem had been fixed. Very please!!

Excellent service on the repair of our washer, dryer, and oven. Choice HW did just what they said they would do in every repair request. That's all I ask from a service company. I'll stay with Choice Home Warranty.

American Home Warranty provided us a contractor within a day, and the contractor (Mason Dixon Appliance Repair) came out the next day and fixed the issue! We thought we were going to have to get a new washing machine, but he figured out the exact problem within 30 minutes and fixed it. Great job! (And it only cost $45!)

We have had various problems with our air conditioners, bathrooms and now our refrigerator is not cooling or freezing. Called CHW on May 16th and great an appliance tech was send out to our home. Called CHW on May 18th to confirm when should we expect for our fridge to be repaired? CHW agent said, "The part should arrive in three business days; which would be by Monday, May 22nd." We waited until Monday, May 22nd, 23rd, nothing. Called the appliance company on Thursday, May 25th why they had not stopped by or even called us, they said that CHW ordered the part and they were also waiting. Called CHW to see what was the problem, they tried to give me the runaround, but I work for a shipping company and know that three day delivery is possible here in the good USA.

Fowler Electric did a great job. Their service tech Michael ** was first class in fixing this and very helpful. However I think there should be a few choices on the replacement fans and not just one dark and dreary one.

We received great service from the warranty service. A garage door tech arrived within a reasonable time and was able to fix our problem. Unfortunately, our spring was broken and that is not a covered item. Bummer! Choice asked the questions when we called but we did not know what the problem was with the door/opener.

Washer backup: I called CHOICE and automatically was helped. No issues or runaround. It took 5 hours from the time the call was placed to fixing the problem. I would definitely recommend and will keep using them. Pretty much the best home warranty you can get.

Within 3 weeks of moving in to my newly purchased home, a leak developed in the kitchen drain. A call was made for service, and within less than an hour, the claim was entered, a plumbing service company, A-1 Services, was contacted by Choice, and A-1 had contacted us to schedule an appointment for the very next morning. The technician arrived promptly, was courteous and knowledgeable, and replaced the necessary parts to stop the leak and prevent further leaks. Thoroughly satisfied with Choice Home Warranty and the service providers they work with right out of the gate.

AWESOME JOB, I would definitely use Thomas Heating & Air again! Gary knew what the problem was and fixed it quickly. It was worth the cost of the service and he was super pleasant to work with. This was a last minute notice and he showed up within a couple hours.

The total experience, (from my phone call to CHOICE, until I thanked the technician as he was leaving) was no less than excellent!!!. Everyone I had contact with was very businesslike, courteous, polite, informed, AND ON TIME!!! I will definitely recommend CHOICE & the service providers they use!

I received excellent service for a refrigerator repair for a tenant. Choice sent Sears out immediately and they had the necessary parts available to correct the issue. I have been a customer now for over 2 years and Choice services my rental properties.

I chose this service even after talking to my husband who disagreed with it. I filed a claim on May 23 because I had a leak in my garage ceiling. My husband pulled off the sheet rock to see it was coming from our shower. I placed a call in and got quick response from company called Icon Mechanical. The guy came out couple days later, assessed the problem. I was told he was going to call it in but is pretty sure it will be covered. I paid my $40. Well, I was about to leave to pick up my car at the shop when I seen him pull out. I was not told anything so I assumed he was going to get some supplies.

Well I had no problems with Choice Warranty. They were prompt to expedite my request on my issue, a little disappointed on company assigned to do job. On the other hand took them a month to figure out the problem, other than that Choice Warranty was very attentive times I called.

My toilet was not flushing. I called the plumber that you suggested. He came the next day, saw the problem & returned with a new part. The toilet is now working fine! I then paid $45.00. The plumber's name is All Town & his number is (631) 2918337.

Toilet leaking - First time using warranty, and couldn't be more pleased. Customer service was exceptional and handled claim quickly. Plumber sent contacted and scheduled within two days. Service and knowledge was outstanding. I am very glad I chose Choice Home Warranty.

Repairman was great. Process was easy. Dishwasher not cleaning. Was here in an hour and out after 2... Ran through complete cycle to check. Was on time, nice and complete. I would use them again... Love having a paper trail. Was very comfortable with process.

I contacted Choice Home Warranty on a Friday morning before the Memorial Day Weekend. I explained that my air conditioner was not working. The person that took my call was helpful and polite. Within a couple hours the service company contacted me and told me they could be at my home that evening. The technician arrived, located the problem, made the repair and explained to me what the problem was. He was extremely polite and did excellent work. Thanks Choice Home Warranty for providing such a competent technician. Tomorrow the temperature is to be 95 degrees and I am so appreciative I will have a functional air conditioner!

After 30 days not everything is covered, they have their own list and 30 days later you owe them money because the contract says: "You may cancel within the first 30 days of the order date for a refund of the paid contract fees, less a $50 administrative fee and any service costs incurred by us."

Just used my home warranty with Choice for the first time. My ac thermostat needed replacing. They placed my claim with a repair company right away and the repair was made the next day. I am extremely pleased with Choice Home Warranty and highly recommend them.

I was so pleased at how prompt the servicemen were. I received a call back within an hour after I requested air condition repair service. They were great and fixed the problem. I feel the company was very professional as well as Choice Home Warranty.

Mario from Smart Penguin A/C and Heating responded promptly to problem with my A/C. Very polite and professional. Let me explain everything that had been happening without interrupting my dialogue. He checked everything out, confirmed with Choice and replaced defective parts. Problem corrected and safety issue avoided. Thanks Mario!

We are very happy with the service. The CHW claims department and the technician were pleasant and efficient. Our fridge now works just fine, thanks for the good job. We have recommended you to friends and family.

Our first warranty claim with Choice Home Warranty was better than I imagined! Technician call us within a few hours to schedule appointment and they were here first thing the next morning! I thought it would take at least a few business days but it took less than 16 hours from placing the claim and everything was repaired! I would definitely recommend Choice to friends and family... and anyone else looking for home warranty!

Fridge had stop working. Someone came quick and was very good. I'm very happy the technician was very nice and good at his good. My fridge had stop working I contact the company. They got back to me the next day.

Disposal stopped working and a piece fell off inside. Technician checked and determined unit failed and would need a new one. Technician was prompt and replaced the disposal for a new one, and I only paid the service fee. Couldn't expect better service. Would recommend to a friend to use this service.

I called to cancel my service contract and was transferred to a manager. I expressed that I attempted to file claim previously and was told my problem wasn't covered. I informed the manager per my agreement Choice doesn't COVER anything and I was done. So cancel. The manager took care of my problem immediately. I decided to hold off canceling for now.

After turning in my claim I was contacted within one hour and Aqua King Pool and Spa came out the next morning. Confirmed I needed a new motor. They came back the next day and installed it. They were very professional and expedient. Highly recommend!!!

I submitted a claim using the Choice Home Warranty online customer portal and the order was processed quickly and updated within hours. It was my first time submitting a claim since purchasing the warranty over a year ago. A local technician was dispatched the following day and he was very know and professional. Our air conditioning was fixed and the warranty covered the entire cost of repairs no questions asked. Very pleasant first experience. I would highly recommend a Choice warranty to any homeowner in the market for one.

So far my comments are all great regarding Choice Home Warranty. The technician was professional, on time, made repair promptly. Bathroom is working great. Choice Home Warranty adhered to my request immediately, a Technician was assigned within a few minutes. I called to schedule an appointment, a Technician was available to come the next day.

I made my first claim with Choice because of an electrical issue. I'm very impressed so far with the ease and quickness the of placing a claim. Which I done online. And also the quick response of the electrician making an appointment to come to my home.

I have called them several times for various items. They respond promptly, very professional and all the technicians they use are knowledgeable and very pleasant, they left my property cleaner than it was, excellent company to do business with. I will most certainly be renewing my contract when this one expires, I can say enough good things about them.

Ever heard of the domino effect? Well I learned something new. If something goes wrong and any other part maybe caused it to go wrong it's called a domino effect by Choice Home Warranty. They assured me my AC would get fixed. Wrong. Tech puts me off for a week. Text me all hours of night. Reschedule after reschedule. Then he comes out, looks it over and determined it was the blower wheel and motor. They will cover the wheel but not the motor. That makes no sense at all. I pay for a full home warranty not a half one.

I called Choice Home Warranty at 7:00 am and within the hour a fabulous technician called and came immediately to repair my refrigerator. Very satisfied and would highly recommend. The service and value as well as prompt customer service when calling really make stressful appliance malfunctions so much easier.

We had our garage door opener replaced through the Choice Warranty. The company that did the work was professional and did a great job. The motor had gone bad on the previous garage door opener and the warranty covered everything that needed to be replaced.

This is the second time we have used our warranty. (Bathroom ceiling fan) Both times we have been extremely satisfied and happy with the service people that have been assigned and with the work that was done. Would recommend Choice to a friend. Work was done in a timely and professional manner.

Plumbing: The service was great. The only suggestion that I would make is to write down the problem and what was done to fix the problem on the receipt. Thanks for the speedy service. I called on Friday morning and they arrived Monday to fix the issue.

Called CHW for a clogged kitchen sink that was covered and a plumbing company was located for dispatch. Our findings was a leaking pipe in the wall, that had to be locate by cutting access through. Drain was unclogged by plumbing agent, but repairs was made by me. I highly recommend CHW and solicited their services for over five years.

CHW very timely when contacted to file a claim involving dishwasher. CHW responded via email with information related to dishwasher repair. Company/technician who responded to fix clogged line was very knowledgeable and took care of problem in no time. I would definitely hire them again.

Electrician repaired my central vacuum. Great Deal. Central vacuum was installed in my house, which was built in the seventies. It just stopped working, so I thought that it would be impossible to get this working, but your guy got the system to work. What a miracle... glad I have Home warranty policy.

A/C broke down. Paid for Choice Home Warranty several years ago and never submitted a claim for anything and they will not cover claim. Unit has been maintained every year. Warranty company looks for ANY excuse not to pay the claim. Total scam.

As per Murphy's Law, my AC unit froze. It was not cooling and was dripping a lot of water inside the house. I called Choice Home Warranty and they dispatched a tech from Unico AC who diagnosed and repaired the problem in short order. He was very polite and proficient. Thank you, sir.

Had my HVAC go out and they sent the repairman who determined it was a bad capacitor. Since my HVAC is a Trane with a 20 year warranty on its 17th year, Choice Home Warranty would neither cover the part nor labor, leaving me hanging high and dry. This caused all sorts of issues with the repair company because they had never encountered such a situation with another warranty company. Normally, the warranty company authorizes the repairs and gets reimbursed by the manufacturer. After several conversations with both Choice and the Repair company and being with AC for a week in the Florida summer, I finally had to go to another company to fix it.

My experience was great. The customer service was great and the technician was knowledgeable. He found the problem in a timely fashion and completed the repair. I was very pleased with the job and how quickly he completed the repairs. I will most definitely refer Choice Home Warranty to my friends and family, too.

I called on a Saturday and the technician called me back within 30 minutes and we set an appointment for Monday at noon. If he came out earlier there would have been an extra charge. Due to our hot weather all A/C services were busy.

Submitted claim and in less than two hours a technician was on his way! Unable to fix water heater due to rust. Was pretty upset since a new water heater was over $1,000 and is not covered. Representative understood my predicament and gave me a nice credit. Very impressed with Choice Home Warranty so far!

One of the most satisfying experiences of my life. After talking to Choice by phone it was minutes until a repair tech was assigned. I called the tech and within hours he arrived, diagnosed the problem and repaired the AC unit. Done in a matter of hours... That's spectacular!!!

So far I am very pleased with my experience with Choice Home Warranty. The customer service is very supportive and responsive. It is easy to file a claim, check the status and follow up. I always get timely responds from the customer service no matter the issue is, small or big. Excellent service and I definitely will renew years after years.

My microwave needed to be repaired. It made a funny clicking noise. The noise became very loud and I was unable to figure it out. I searched online and still unable to find a solution. So I reached out to Choice. I received excellent and fast service. Very reasonable company. The Tech was pleasant, experienced and worked fast.

We had difficulty with our AC unit. Choice Home Warranty answered the phone quickly. We did not have to sit on hold or go through an extensive operator transfer before speaking to someone. The representative was friendly and put us in touch with a repair service almost immediately. The technician came out within 24 hours and assessed the problem. Choice responded quickly to the technician and they were able to get our unit operational again. We are pleased with Choice and would recommend them.

Quick, fast, efficient! I have tenants in my house and CHOICE warranty sent out Boss Plumbing that day to fix the water heater. Had a new heater within 24 hours... happy tenants, happy owner! Makes my life so much easier not having to worry if I made the right choice choosing CHOICE Warranty! Thank you!

I changed home warranty providers in January 2017. Last week was my first experience attempting to utilize this service. I put in a claim on Thursday May 11th. I did get a generated email that it was processed. After 24 hours and not being able to reach the assigned contractor I was assigned a new contractor on Friday. I again attempted to reach this contractor with no luck. I again called Choice which included a 20 minute wait to speak with someone & again told a contractor will call. It's now Monday I have heard nothing. It's 1pm. Again called Choice twice. The first time on hold for 15 minutes so hung up. Now called again with only 10 minute wait. They are saying no one can come out until possibly Wednesday.

I called for a repair on my washer, turned out to be the shocks on the washer (who knew a washer had shocks). The claims process was quick and the repair was even quicker. Gentlemen came and diagnosed and repaired in no time. I was extremely satisfied that I called got the repair done in less than 48 hrs.

My 3 yo Kenmore Elite dishwasher broke (continually ran). I contacted Choice, and they immediately established a ticket for a service repairman in my area. They also followed up to verify that contact was made, and I was satisfied with their timeliness. Repairman suggested replacing the control panel, but Choice felt due to age, etc, the unit should be replaced. Initially, the amount offered was not acceptable by me, but we worked out a mutually acceptable amount. They sent the check as promised. No hassles! They do live up to their reputation! Stick with Choice, but avoid Kenmore products!

I was hesitant to get a home warranty based on hear-say. I went with Choice based on reviews and their #1 status. I can see why they have great reviews and #1 status! On a Thursday evening I noticed my air conditioner was not up to par - it was set on 74 degrees and struggling to maintain 78 degrees! I called & got a claim # and was told a tech would call me the next morning after 8 am-8:10 a.m. I got the call from the tech and he arranged to come between 8-11, within minutes I got a call from Choice at my work phone, home phone & cell phone giving me the tech's name & number that was assigned to me! Tech arrived 10:30 and checked out the air conditioner-changed a part, made sure it was up to par and left. Air is working great and I am impressed. I am not easily impressed! Thank you Choice for showing me why you are #1.

I am very pleased with the level of services I have received through Choice Warranty. Every time I or my property manager call with an issue, their response time is minimal. They are always happy to help and do it in a speedy manner. I never have any issues when I call.

J&S Refrigeration did a great job. Jeff arrived on time and assessed the situation in a timely manner late on a Saturday afternoon. He explained the problem and corrected it. I asked him about maintaining distances between shrubbery and the unit, and he said I was good, but to maintain open air flow. He was very professional. I would highly recommend his business and service.

Kitchen sink was flooded and water was not draining. Called Friday night around 9 PM. Customer service was very professional, got email and text of my claim. Saturday morning got the service call and issue was resolved. Thank you CHW.

We had a wonderful experience with Oasis. They were able to come out the next afternoon and fix the problem. It was then 24 hours from the time I placed the service call to Choice to when the AC was repaired.

I was very unhappy with Choice Home Warranty due to the only two claims that I have filed after having the policy for several years was not covered. I spoke with a customer service representative and since they did not want to lose my business, she gave me a two months free to help with the costs of my repairs.

Pool repair - Excellent Service. I was so happy about how quickly and efficiently things work from the moment I called. To the repair. They called me right away. Found the problem quickly. Repair went smoothly. The companies they use are top notch. Thanks Choice Home Warranty.

Washer started not agitating clothes on normal load. It would only work when we put it on heavy load and only fill the tub half loads. The day the service tech was scheduled we received an enormous amount to of rain resulting in severe street flooding. I called the service company to postpone due and they reguested I call back mid afternoon and let them know if the rain stopped and the water had receded. I called back around 2:30 and told them the rain had stopped however the water was receding however there was still about 18" of water in the street. They called the service tech that said he would try and he came with about a foot of water still coving the street. He was very professional and told me that the agitator assembly needed to be replaced so one was ordered. We are still waiting for the part to come in.

The excellent service call was finished in a few hours and a new disposal was in place & working. The service man was very professional and knowledgeable. Choice Home Warranty is certainly at the top of the totem pole for me. They go the extra step to satisfy their customers and get the job done.

Tim was sent to me to repair air conditioning unit. The unit was not cooling the home. He explained the problem and repair it. I received a call and email from Choice Warranty within few minutes. I highly recommend Choice Warranty.

We called in our pool problem and received a company to contact within one day. Eternity Pool Service returned our call immediately and scheduled a time to fix at our convenience. Brent was knowledgeable and identified and fixed the problem. They were great!

Air Conditioner Repair - Our service call was handled quickly and efficiently. The service technician was professional and corrected the problem in a timely manner. We called in the service problem and the technician called immediately to schedule an appointment for the next day which was satisfactory to us. He called the next day and came to fix the problem at the time specified.

I was out of town. My son came home from work very late on Saturday night and heard water running under the house. A pipe had ruptured. He called me and I told him where the Choice paperwork was located. He called and spoke with an associate who assisted him and got the claim started. I was very happy to be able to get assistance when we called (my son added me in on the call) after 1 a.m. on a Sunday morning.