Choice Home Warranty Reviews

Please understand, all of the agents with whom I've spoken have been courteous and respectful. My complaint is with your process and communication vehicles. Your 888 phone has given only "tech issue" messages. My claim was given to someone outside my location. I was given email of time to expect service only to have a no show. I still have no schedule for service. To say the least I'm an unhappy camper.

Its 30•F now in Texas. Heater went out. Started smelling burn inside the house. Turned off the heater. File a claim at 1330. After 7 hrs still in processing. No technician. So fast getting my money when renewing contract. When it comes to service 0. Not happy at all! Seems it's time to change Home Warranty Co.

Excellent customer service award goes to the lady that sold me the warranty service today... Persistent and provided excellent info on home warranty coverage as well as attempted 1000% at upselling the warranty coverage for 6-years. She did not give up and came up with different strategies to sell me the 6-years contract. I would've gotten it but cannot afford to pay back to back payment on a monthly basis.

SCAM!! SCAM!! SCAM!! It's totally scam company. They will take money and when we claim any issue they will say, "It's in exclusion list we don't cover." For example, one appliance, they have one line of inclusion list and 7 lines of exclusion list. And the parts which never fails are in inclusion. The authorization department will talk to only technician and did not talk to customer and they always update online with wrong info and they won't mention what technician tell them and decline the claim. My technician provided diagnosis in front of me and they wrote something else on the claim and declined it. This cheating dept (authorization dept) never talks to customer as they know they are cheating customers. So I totally not recommend this company. It's a SCAM!! SCAM!! SCAM!! company.

I haven't had to use Choice services yet but I think I can rely on them to take care of whatever problem. I have been satisfied with all of their deals that they have. Some of my appliances are getting some age on them but I think if I need Choice will take care of them for me.

Called for service on one of my heat pumps, there was a $45.00 Service fee. When the technician checked out the heat pump, he charged me $l70.00. That was $45.00 for the service fee and $125.00 for his fee. I was told when I took out the contract that the service fee was $45.00. A Choice representative call back to say that I had not kept up preventative maintenance so would not cover the service to repair. I have Preventative Maintenance through the company that installed the system.

I swear, each time I've called to make a claim, you automatically say that it is not covered. I have to read the policy to the agent to prove that it is covered. As in this instance, it says nothing about the arm of the garage door being excluded from the coverage, yet, as usual, you denied my claim. I will never buy your warranty again. I have 5 houses covered and cannot believe your sleazy, customary disregard for each claim made. It's never covered.

Before filing my claim online I called and yes I can understand your representatives are/were busy. However with that being said I held the line for 20-30 mins and when I spoke with your representative there was a lot of feedback in the background and before I knew it the line disconnected. I feel your representatives have our information and should clearly call the customer back instead of the customer having to call back and hold the line again for 20-30 mins.

We unfortunately had a water leakage in the attic of west wing of our house. The water leakage was in the pipe conveying hot water, I brought this to the kind attention of your associate who still maintained that it was because of freezing. At the time of leak temp in attic was 32 C. How could warm water cause leakage and rupture of the pipe. He only covered 100.00 instead of the full amount and I had to pay. $280.00 out of my pocket. Even if it is because of the freeze we are not causing it deliberately. CHW must cover rupture of pipes within the house whatever is the cause. Pls give it a second look. In fact I brought it to the associates' attention it was warm water which was gushing out when I came back from work at 1800 hrs. Pls reconcile and reconsider my claim.

Choice Home had someone out to repair our furnace within 24 hours. Their attention to our problem was taken seriously. The gentleman who came out was friendly. He did an outstanding job! We were very happy with the results! Very Pleased!

When requesting the free month for a 'referral', I was told that since I had an account already for my primary residence, the added property was NOT eligible for the 'referral' free month. I was told it needed to be another name to qualify because your system could not distinguish the second property with the same last name. You need to fix your system... I will think twice about using CHW on future property acquisitions. An additional account is just that, new business, no matter what last name it is under. If that is not apparent to you perhaps another company would realize the potential.

My son purchased a condo and we got him Choice Home Warranty as a gift. Shortly after he moved in, we visited. After I did a few loads of laundry in the older, but high end washing machine, it leaked, the drum would not drain and dial would get stuck and keep ticking and not turn off. A repairman replaced the water pump and 60 dollars later (charge for the service call) the washer appeared to be working. Less than 30 days later, however, the same problem occurred... leaking, drum wouldn't drain. My son said the washer had totally stopped working and he was frustrated when he came home to visit over Christmas.

Called yesterday and reported my refrigerator was not working properly and needed to be repaired. Here it 24 hrs later and no response. Called and tried to find out where was the status of my repair ticket and was told no repair person had replied.

This company is relentless with the renewal process. I started receiving calls to "REMIND" me about my renewal 2 months before it came up. I declined renewal not once but 4 times and asked for the calls to stop. Fast Forward to more than 4 months later. I now average 3 to 4 calls every day. I've blocked as many of the numbers as I can, since numerous ones come up. I've blocked emails, and texts. It's RELENTLESS. This company isn't about service, it's about generating policy renewals. Be very very weary of them.

I would run From this company. All they want to do is take your money. Every time you try to submit a claim they will find any reason not to cover it. I’ve had their technicians tell me same thing. Sure they might fix a toilet which costs them nothing for part but anything big forget it! I called them out twice recently for my heater and AC. Both times was denied. They found rust on part really? I bet every AC in Florida has rust. Last time it was heater and they didn’t cover that either because they only cover one part of system not heating coils but technician told me it needs both to work for it to perform correctly etc etc. Save your 600 a year!

I started this process 11/18 and my refrigerator is still not repaired. The tech came right out and collected the $60. Said I needed a part. He has rescheduled with me to come put in the part at least 8 times. No show and no return call. I have to call him to find out why he didn't show. I would like to have another tech come out but I haven't heard from my inquiries from Choice Home.

You would not come in an emergency, so I had to call your plumber directly so I pay him, and the send you claim. Also on another occasion. I told you in Nov I had a leak in the water heater. You send someone collected the money and then told you don't do water heaters. You could have said that from the beginning,

I have no water coming to my house due to an obvious well pump malfunction. Right now, two+ hours after submitting claim, I'm still awaiting confirmation from Choice and someone to be assigned to the claim. That I haven't received a phone call or email confirmation of any kind seems like bad customer service to me.

Update to status of Circuit Board order for Dacor Oven - The Customer Service agent and the Supervisor (Derrick) were exceptional in understanding my concerns. They listened, asked specific questions related to the concerns, researched the activity and status of the claim and provided a resolution as to what is needed to get the parts required to allow the company assigned to the issues to come out to the home and fix the issue! This is truly Exceptional Customer Service. Thanks Choice.

I enrolled and gave my credit card number yesterday but I have not received a contract. The only communication was from VISA confirming the charge. What did I pay for? I will cancel the transaction if contract is not received immediately.

Yesterday, I called a total of 6 times to request for a repair on my kitchen oven. I never was able to speak with a live person... The longest put on a hold was 18 minutes. I usually prefer calling rather than making a request online because I want to speak with a live person. It was very frustrating and wasted my time. This morning, I made my claim via online. I will wait and see how quickly I can get someone to come out.

I was waiting on the phone for 56 minutes before I spoke with someone in the wrong department. I had to call the same number back but use a different extension and I was placed on hold so I used the computer login. I hope it works. I looked at my plan. It shows a $45 copayment. I bought 3 plans and am a veteran. I was told that my copayment would only be $40. So I am disappointed about this and request it be put back to the $40 as agreed upon. Thank you.

I requested information due to an email I received. I discussed all the details with the sales associate, who was very informative and answered my questions. However, after talking about all the options, I decided to not go forward with the warranty. I had already given the sales associate my information and credit card information; but had not decided which deal I wanted. When I said I didn't want any of the options. The sales associate said the deal was already done and he couldn't do anything about stopping it. I would have to call the next day to talk to the retention dept. I said, "That is ridiculous, I did not complete the deal with you and I don't want the warranty. We have not hung up the phone yet."

Our furnace was not working. The technician came to the house and told us the heat exchange was faulty and we needed a new furnace. He NEVER said rust and corrosion nor wrote it on the receipt. Yet, rust and corrosion was what CHW said it was. We were not told about rust and corrosion. It seems like CHW’s way to get out of having to do a large repair. Seems too much like a scam.

The only time they are good when they want to sell you a policy. Once you bought the policy - which is a "no-contract" policy, you are doomed. The mistake I did, I bought their policy on 2 of my houses, for 3 years, yes 3 years. Biggest mistake of my life. Everything was very good, until I filed a claim. Claim 1 - AC, denied because I didn't maintain my AC, even though I sent them the receipt of the annual maintenance. Claim 2 - Microwave, denied, as it is a countertop microwave which is wall-mounted, and it is not covered. Claim 3 - Oven - they can't find the board, and it can't be repaired.

Clogged drain - Cleared by itself. Technician came out and didn’t need to do any work. Charge to me. I don’t have anything more to say. Choice Home Warranty was very responsive. I am very happy with the service and the quick response and the ability to call the technician myself. Thank you.

I happened to get Choice Home Warranty to help with protecting the older house I live in. Got the $450 one year protection starting in October with one free month. In December the air downstairs began to be less and less. Called them to come out and check my AC system as it's covered in the warranty. Choice sent two guys in a Honda Accord to my house one wearing a car mechanic work shirt. Both seemed to know their job until. I always watch people that work in my house to see what they are doing and to see if I see what a professional sees. I watched as they checked my dampers and instead of using the system to check they used a jumper and saw the dampers do indeed open and close. But that is not the proper way to conduct a full system check. They then started looking around the attic and decided my duct work was old and that that was the problem.

I had a gentleman call me this a.m. who was well spoken and concise. He told me of your offerings and I bought a 5 year plan with another year offered for "free". I felt it was a good value and that I could take it with me if I moved. I sent all the information to friends and one wrote back and told me they went through the same decision last year and also bought a long term product from you. I just hope that you live up to all that has been promised.

Agent was polite. However, asked same question more than once when told I was not sure of exact date of last service. I'm sure it is documented of which he could have told me when my last service date/claim was. This was slightly irritating.

Never had a chance to use service until today. No heat. Called. On hold for 30 minutes. Went online and had to search for where to submit claim. Now waiting for an email where they will tell me when they are coming. Not very user friendly at all.

The website was very easy to navigate and use. I had no trouble ordering a policy to protect almost every appliance and system in my home. I am looking forward to using this product to see how well it works.

The first person I talked to (Millie) was not helpful. She kept asking about what was wrong with the water heater. That is why I called and why I have this service for someone to come out and tell us what is wrong. She was not helpful. I called again. I got a man that took care of the claim and have sent it through. I pay my account in full for the year. I don't have many problems. I would like for the person to make a claim and get it started so someone can take care of the problems.

Washing Machine - Prompt and courteous service. Service appointment only 2 days out, with a 4 hour window. Knowledgeable person with same day repair. I would definitely recommend to a friend and I am very happy with CHOICE HOME WARRANTY! I'm very glad I purchased their warranty.

The A/C tech did not describe the problem correctly to the company and the company in turn blew me off. Would not recommend this company to anyone now or in the future. When they say buyer beware when dealing with Choice Home Warranty be doubly beware.

Your company plan has been working for us but the technicians we've been getting are a little questionable. Service calls usually pretty promote but again service companies that you have been sending are really not the best in the area.

I was lied about my start date and paid for a month. I sent in the requests previous home warranty paperwork AND when the garage door failed which is covered and my husband called to ask about it He was told we had no coverage. I'm extremely disappointed and currently looking for a different company. I really thought this companies going to be different but I guess I was wrong.

I don't quite know how to rate my phone conversation with Scott. I called to get additional information as I am a senior woman and I have been scammed before by service contractors. Scott pretty much wanted to sign me up immediately without any type of questions/answers and when I told him I needed more information as I was very cautious about signing up, he told me that the company was rated A+, etc, etc, and that if I didn't trust him then I should just hang up. He told me I should thank him for getting me a reduced monthly payment and if that wasn't enough, he didn't need to continue the conversation.

So far, I've been pleased with your service. I haven't had to make any service claims yet. So, I have no comment on that front. However, the sales representative, Brad **, made every effort to help me obtain the very best and cost efficient service.

The customer service rep was kind... helpful and took my claim information quickly. Just waiting on plumber to accept the job. Have had some bad claims with them but CHOICE tends to rebound with the next and make up for what they lacked before. I would recommend them.

Happy with customer service. He was very personable and helpful. Understood my issues well and helped get the work started. Would recommend CHW to others. Customer service has completed its work satisfactorily. Now will wait for a response from the contractor to determine their responses. Hopefully they will respond in an orderly manner.

I have called Choice Home Warranty regarding my dryer, first response technician came and got paid for service fee by me, he got the problem as he mentioned. "The dryer itself is heating. The dryer either heats or does not heat. This is pointing to an issue with the air flow. If it is clogged it will not allow as much moisture to leave the dryer and clothes will not dry as well. Would recommend having a dryer vent cleaning service clean house vent to ensure proper airflow."

Within 30 mins after setting up a claim, an appt. was made for repairs to my dryer. I could not be more pleased with the fast service, polite staff and a very professional repairman. I would recommend Choice Home Warranty to everyone and have already done so to 3 relatives. Thank you again Choice Home Warranty.

Great customer service. You guys responds immediately. It's great to have you guys on standby at any point. I would like better companies, more professional, but overall, great job. I would like to be able to contact you guys, should I have any problems with the Techs.

Choice Home Warranty (CHW) is a scam, in my experience, and for others as noted in many researched reviews. CHW contrives reasons to deny payment for repairs. Customer service is very poor. My decision to use Choice Home Warranty for home repairs has been the worst business option I have ever made. My simple claim for HVAC repair (home heating unit) was denied by CHW for no valid reason. Their contrived reason for rejection was based on their faulty assumption of a pre-existing condition which their own contracted technician denied. And, in my attempt to cancel my contract with them, they denied any pro-rated refund! Buyer beware.

I have had to lodge two claims since taking out this policy. My first contact was very good and was treated with respect and in an empathetic manner. The technician who attended was first rate and would not hesitate to use him again. The second call relates to a thermostat issue with my furnace. Once again I am expecting a smooth transaction with Choice knowing the matter will get attended to. Would recommend them to my friends.

I first clicked on site early Nov. Immediately, I started receiving no less than 7 emails a week and up to 4 calls per day. WAY TOO MUCH!!! Finally told rep to put me on do not call list and calls stopped, but not emails (this was OK). After a 10 day break, I clicked back into the site to order and IMMEDIATELY someone tried to call. Seriously? Do Not call me, I will call if I need anything. If I receive another call, I will cancel my order.

Do not know about repair service yet but customer service and promptness on processing the claim was excellent. Very polite, respectful and knowledgeable. Hope they have another survey for experience with repair specialist. I have two problems at one time: My air conditioning and the plumbing.

The price was right. Salesperson very pushy to stretch long term. Did not want to take no for an answer. Finally told him this is what I want and that was it. Told him I had just put out 4000 for solar panels, and he kept pushing. I was about to hang up.

Repair of Heating System - Our call was answered in a timely manner and Customer Service was prompt in setting up the appointment. The service technician arrived as indicated and the service was performed in a timely manner. The technician was courteous, and very knowledgeable of his job. He also explained everything that he did. No complaints.

My plumbing is backed up and toilets will not flush. My appointment was set for 11 am Saturday. I tried to call the service company to ask for an earlier appointment. I was told by the person that answered that the technician was at his other job and was not available. Later that evening I received a call from the owner to state that an earlier call had cancelled and the tech could come in about 45 minutes.

Furnace no heat, no show, no call. I called this morning, received email confirmation that Generations Heating would be at my house between 3 pm and 8 pm. No one came, no call, no response from you or Generations Heating. Poorest service ever.

I am sorry I chose this company for my home warranty. Very unhelpful and wait time is always in excess of 25 minutes. Their service representatives do not try to get prior authorization for repairs, they just do the work and then get the charges declined and dump the fees on the customer. Customer support will not permit a customer to talk to higher ranking officers if there is a problem. GO SOMEWHERE ELSE FOR WARRANTY!!!

Can't get heat fixed until Tues. No-one available and it is 20 degrees outside. This is unacceptable. I am tired. I cant believe you want me to pay. And wait 30 days for my money. I have never been so upset.

Tech. Was suppose to arrive between 11am-1pm. Got a message from him at 12:45 pm saying he'd be here in 25 mins. Has not showed, will not answer his phone. Even worse Customer service at Choice is now giving me the runaround! Not getting on the phone, passing me off to other departments, sending me to automated systems, wait time says 3 mins. Still no answer, put in my number to be called back in 3 mins. No callback!

I’m very impressed with how well this has gone so far. I called in the claim this morning and in a few hours my service appt. was scheduled and confirmed for tomorrow! I was skeptical at first about how easy this would be... I’ll recommend CHW to everyone.

My oven light wasn't turning off even after closing the oven on October 28th but oven was in working condition and oven is a Whirlpool double oven built-in wall and I called Choice Warranty and they sent aesthetic repairs guy Mr. ** and he opened the oven, pulled out and said the control board needs replaced and since that day the oven stopped working and started giving error codes. That guy never came back to repair and upon multiple calls Choice sent another guy and he said not only control board is not functioning but also wall unit needs replaced (I don't know what that means) which is not covered by warranty and they said my $2400 Whirlpool oven is not good to repair but needs replaced and they will give $600 to replace. Upon request they agreed to work with the repair guy I chose in December 1st week and said they will reimburse $203 towards part and will pay $160 towards labor.

I bought a home December, 2016. I sold the home in August 2017. In November and December 2017 I was getting multiple sales calls from the Choice Home Warranty company to renew my home warranty. Each and every time I have told them that I had sold that house therefore I was not renewing my warranty. Each and every time the people said, “Thank you very much. I will make a note of that in your file.” Yet 2 to 3 days later I get ANOTHER salesperson calling me to renew my warranty. After 10 such calls I have now gotten to the point where I am blocking their numbers from even ringing through to my phone.

I purchased a home warranty through your company over a month ago. The term was to start on 12/26/2017-12/26/2018. When I went to use my policy today because my refrigerator stop working they would not honor it. They told me I had a pre-existing condition with my compressor. My refrigerator was working just fine until yesterday. I paid for a policy that is not worth the paper it is printed on.

I recommend Choice for your home appliance repair needs. I called in a claim (Heat blowing cold air) an hour ago and within that time a qualified professional contacted me and will be out within the next hour. I am an elderly person that lives alone and it means so much for the fast and courteous service. I thought it would take at least 3 or 4 days in view of New Year's weekend. Thank you so much Choice for the quick service, highly recommended!

Read the BBB ratings for this company. They are terrible. All the 5 star reviews posted here are a joke. They give a slight service credit for anyone who posts a 5 star review on this site (only a 5 star review mind you). Our experience was pretty poor. They only cover a small amount of the replacement costs based on their quoted value of appliances. Our $2,200 gas range died and they paid us $350 towards a replacement. And most of the service people that deal with this company are the bottom of the barrel (because Choice pays them so little). Quality service & repair business won't deal with them. Our 5 year policy with them is finally expiring. I get at least 2 calls a day (for the last 30 days) from them. They won't listen or take me off their list. Now I just don't answer all their calls from Denver and NJ numbers. Clowns!

I have two accounts with CHW and my heater in New Jersey broke and they referred someone to my FLORIDA address NOT my NEW JERSEY address. It took me twenty calls to get this corrected. Everyone on phone was abrupt and nasty including salesperson, Maurice **.

I called about my garbage disposal and found out that it was fully covered under the warranty. Choice warranty company has the best value for the money. I look forward to renewing my contract at the end of the year! The representative was very friendly and professional.

Everyone I spoke with was polite and informative. Very satisfied with everyone. If their service ends up as good as the people I spoke with we should have a lasting relationship. They explained everything very well and I didn't feel like I had to ask any questions.

The experience that I had with the sales people was good, but at first their approach seemed a little hard sell. I didn't feel that I was going to talk with my wife about the plan. Later, everything worked out. I believe that we will be satisfied with the plan.

i was shocked by how many and how frequent the calls were. Every time i logged onto the site I received a call trying to lower my price and now this AM there's an e-mail trying to lock me in for life. I just got out of a bad home warranty relationship with American Home Shield and so far, this isn't much better. My suggestions: don't ever call me again, I'll call you. Chill the fuck out with the sales tactics; if I have a good experience with the service and the vendors, I'll renew, if I don't, I won't. I'm not going to make a major financial commitment 12 hours after I've signed up and have no experience with the level of service you provide. My only experience with Choice so far is a barrage of phone calls, so I would call it pretty piss poor.

The salespeople totally misrepresent the provisions of the contract. They promised, based upon my zip code, that I would have a technician to my home in 24 hours or less, once a claim was filed. Not so, however, they do operate within the contract provisions. In retrospect, they clearly wanted to make a sale, saying whatever they need to say. Classic case of over promising and underperforming.

Furnace not working properly in sub zero weather. Filed a claim but Choice Warranty unable to locate someone to come to our home to repair. We live in a large metro area. They then offered to do a reimbursement (30 days) if we found someone who would be required to call CW with cost of repair to get authorization to make repair. I found 3 companies that would send a repairman out soon but all refused to work with Choice Warranty because of past experiences.

Found out smoke detectors were not covered in my plan. Representative was very professional and helpful. I had one going off in my utility room. I think it needed to be replaced, no smoke or fire. This company is great with helping you out with whatever you need. Would recommend to anyone.

My customer service assistant was helpful, respectful, and knowledgeable on how to get my appliances service. I was very satisfied with the assistance and the outcome. Every time that I have called Choice Home Warranty I have been satisfied with the service.

Signed up and had to wait 30 days. Water heater broke down before that. Called. Filed a claim. They up my start date so I could get help. Next day received a msg, “We can’t find anyone. You have to." So I had to pay out of pocket so I cancelled and they charged me $50 for cancelling and $50 for changing start date. THEY ARE A SHAM. DON’T USE THEM. They will take your money. Rotten customer service as well!!!

Easy claim process with knowledgeable customer service team answering the phones. The entire process took less than 5 minutes to have my claimed filed. All the steps were clearly explained as well as what to expect within the next 24 hrs. Great job by the young gentleman on the phone.

I just paid 620 dollars on the plumbing problem concerning my water pump. Something I actually paid extra for on my contract with you. You people talk big when you sell your contracts but you are very little when it comes to doing what you said you would pay for. I am so displeased with your service. I have had to pay out of pocket for the three calls I have made to you and that certainly does not stand up to "we will take care of your problems". I would never recommend you to anyone.

I had prompt and courteous service. I thought it might take more time because of the holidays but it was repaired next day. The servicemen arrived when scheduled and seemed knowledgeable. The man answering the phone at First American Electric was also very personable and helpful.

The customer service rep was very polite and professional. He understood my need and worked hard to get me on board. Your company came highly recommended by a close friend and I was not disappointed with the service. I am hoping that others will hear about your company and decided to join up.

Choice Home Warranty company makes unscrupulous promises to win customers. When customers sign up for the services then they deny claims which are expensive to fix. The make all kinds of false excuses. Our heat pump claim last summer was denied saying that we had not maintained. We provided the evidence of getting checked by Sears company that year that the heat pump was good but CHW still denied the claim. We ended up spending more than $6000 and suffered in summer heat.

Rep explained everything in terms I could understand. He explained exactly what was covered, the total cost and all my options. He answered all my questions, even if I thought they were simple, easy questions. Best of all, he was very courteous.

I would be so lost without your service. It is so easy to place a claim and all the vendors are quick to respond. I highly recommend ditching any other warranty company and switching to Choice. My preferred company by far.

The Technician came and turn off the heat unit and left stating the filter is dirty. Never bothered to turn the heating system back on with temperature of 5 outside. We just got home and pipes are busted because there is no heat inside the house.

I have a service fee credit from a different repair at another property I own. When I mentioned the service fee credit to the gentleman who answered my call, I was informed that he couldn't give me the credit because it wasn't the same property. I told him that what did it matter which property I used the credit on. He continued to tell me he was not allowed to do the credit, was there anything else he could help me with.

Our dishwasher is not recalled. It is not a manufacturer's defect according to the manufacturer. It is a mechanical failure that was in a class action suit that is not cost effective to fix per the manufacturer and Choice will do nothing.

Our new furnace (4 days old) stopped working on Friday night around 5 pm. It was 11 degrees outside. We filed the claim on-line and next day we got an e-mail from Choice telling us a service person would visit us on Tuesday. Uh, let's get this straight...you want us to wait 3 days in freezing temperatures for our heat to work?!? REALLY? Fortunately the company that installed the furnace was more responsive and came out the next day to repair. And we had an electric space heater for one room. BUT, who would have paid for frozen water lines, etc? Makes me really wonder about this company and their values. Sure it was over a holiday, but emergency measures should NOT be an option.

Be warned. Choice Home Warranty company consistently looks for any reason to deny your claims. I have had 4 claims denied for unrealistic reasons. This time my water heater went out. Choice said it was because the interior tank on my 10 year old water heater started to leak. They advise that no coverage was avail because the tank is not a major component. Without the tank you don't have a water heater. They are terrible and the attorney general is investigating them in New Jersey. Hope they all go to jail.

Choice Home Warranty is the worst warranty company on this planet. Have filed two claims and not one was covered. Tech called and the representative from Choice flat out told them they don't cover water heaters at all. I have canceled my warranty cause they suck. Don't waste your time with these people. Another thing is I paid $1260 for 3 years and only getting back $680 for 5 months of coverage they did not cover. Don't waste your money or effort in this company because they false advertise and don't cover anything at all. They will take your money and run.

Called for warranty service and service company was dispatched the same day. Excellent response, communication from both Choice Warranty personnel as well as the service technician who was dispatched. Choice Warranty told me what to expect and the dispatched service technician was very clear as to what was wrong with the heating system.

Boiler furnace not operating. First making a claim. The person who took my information was courteous and pleasant. Now I am waiting for a technician to call me within 24 hours to perform the work as required.

Awesome. The technician was very helpful and explain everything to the point. It was about my electrical box and he explained what needed to be done. He said that he was going to turn all the paperwork to the insurance company.

Called in claim on Water Heater - The Customer Rep was very helpful. However, she indicated she would email me the claim number, which I have not received... The Rep states that she would submit to a local provider who in turn will contact me directly. I have not received any follow up as of this response.

I urge all to read the contract before you sign. Clearly on the website they state that water heaters are covered, however I found out two days before Christmas that they are not. After being on hold for 57 minutes to speak to an actual person, I was told that they don’t cover the tank, leaks or a melted safety switch although they did offer me a few months coverage free. Too little far too late. In addition, the vast majority of vendors they use are not of the highest quality. I urge extreme caution!

Your company serviced, called and sent the wrong plumber out that doesn't have any tools to do any leak detection! Now I have to wait and now the problem still exists! Even if I turn my main off, I'm still using water through my meter! Whoever did my service call got the service order wrong! It's a leak not a stoppage!! My water bill is going up so, I don't know what to do. Now you need to send the right plumber out that has the right tools! The plumber still required me to pay the $45 service fee and nothing was done! That's a bad way to make money and I expect that to be refunded!

No complaints. Fast respond and got my heater working soon as I called. Thanks CHW. They did what they say they will do. Stand by they word. So far good experience. And the service people they sent out was great too and professional. That's all I have at this time.

Morgan Air could not find anything wrong with my AC and, further, they provided no explanation for why the unit was failing when attempting to “kick on.” Technician, Blake, was extremely polite and knowledgeable. He simply couldn’t explain/find why I was having a problem.

Very pleased with service. Very courteous and efficient. Happy with the service. Would recommend your company to my friends. Every one on phone very efficient. Could not be pleased anymore. Will definitely recommend your company. In fact I already have recommended your company.

I have just signed up for a policy from Choice. Ms. Tracie ** who guided me through the procedure was very patient, professional and helpful. Hope I don't have to file a claim in the future, but should that be the case, I trust the service at that time will be equally good.

Charles was very professional. Very thorough and asked the right questions to identify the right professional to fix the issues I called about. It was a much better experience than my other Home Warranty Company. Very good job! Now all I need is to see is how well their service techs are in fixing the problem with the dishwasher and AC - Air Handler.

Martha was the rep that answered my phone call. She was very courteous, friendly and helpful. She provided real customer service! She was willing to repeat anything I asked her, and was very patient with me. This review is for the service call/request only.

Horrible Service. Plumbing pinhole leak in hot water pipe. Reported in the evening - no action until morning - then no action to get a plumber. Total lack of service. At this time there is still no plumber assigned and I am still waiting.

The person who assisted me with making a claim was good; however, I am STILL waiting to hear who will be coming to fix my furnace. Even though I live in Georgia, it gets cold here!!! Heating should take top priority in the winter, and a Claim Representative should assign heating claims as soon as they are made.

This was very simple and customer service reps were very courteous. It was a simple one time call and all was done over the phone, as well as by e-mail. I would definitely recommend them to my friends. Again all was taken care of in the first and only call.

I submitted a claim to repair my Whirlpool dishwasher. The repair guy failed to do anything but look at the machine. Then I get an offer over the email of cash of less than a third of the cost of the same brand dishwasher. I then requested the Choice Warranty to install a new dishwasher instead of cash but they refused since a comparable unit can't be obtained for the amount of cash offered.

I had to recall the company and reschedule since your system scheduled it for Christmas morning. Fix that should not schedule on national holidays. Not sure why I had to call again if you all send email to tell me time but did not confirm with IGD plumbing.

I have logged 35 calls within 30 days from 732-379-5979, 732-39-5309 and other similar phone numbers. I tell them each time I am not interested in the insurance, I then ask them to put me on their no call list. I also advise them of the repeated calls from Choice Home Warranty that has become very stressful for me. The salesmen are extremely rude and make remarks to me like, “We just doing our job” or “I don't consider these calls harassing at all” and then they start to giggle to poke fun at me, the minute I hang up the phone, the same person on someone from the same area immediately calls back over and over again.

During this past year I have had several claims, and every one has been taken care of by your outstanding staff. They seem to know just what to do, from following up after the claim to making sure you are totally satisfied. They seem to know just how to identify the problem, analyze it and offer a solution without hesitation. These people have made me a lifelong policy holder with Choice. Thenk you for all you have done in making me worry free. I am 100% disabled vet and this service is outstanding and worry free. Again I thank you, God bless and have a Merry Christmas.

Very cordial while demonstrating professionalism. A very good experience; I don't always answer unknown or scam number. I have wanted to get something that would guarantee my appliances and your company seem to have just what I need. My appliances are under warranty now but I hope your company will take over and do what you said it would do.

Service PU my call immediately and took my information. The rep. told me someone would be in touch with me. I received a call back in about an hour and an appointment was set up. The whole process took about four hours from my initial call to completion of job. Great service Choice Warranty.. Thanks.

Choice has really improved over the last year. The customer care service and supervisors handled my complaint very quickly in a polite and courteous manner. I don't know what training has been instituted but I was very pleased with the outcome. Thank you!

Purchased the Choice Home Warranty policy. Company agreed to accept our money and never sent anyone to inspect our heating unit. After filing a claim it was denied due to not having annual maintenance done and stated that rust inside the unit caused the failure. Would not recommend this company. TOTAL SCAM.

Under cabinet exhaust fan not running. No one answered the phone when I tried to file a claim. I thought the Claim Service Center is supposed to be manned 24-7. Tia was great when she called me back. If your company can't answer the Claim Center phone, do a pre-recorded message that no operators are available and let caller know that there is a high volume telephone traffic. Thanks so much!

We had you before and we cancelled it because of the way things were then and then my wife gave you a second chance and for well over a month. Almost 2 months nothing happens and then when we do have a problem you guys don’t cover it for the dishwasher. What is the point of having you all if you guys don’t cover anything. I find it totally ridiculous and dissatisfied to the hilt you don’t even cover access stop the poor things out. As my wife stated we are so disappointed with you guys. We don’t want to deal with you anymore and we will not recommend you to my large family or friends. Please cancel right away!!

So very severely disappointed and I want out of this contract. This is appalling! My dishwasher was working fine and up until a week ago and yet you guys can even covered the motherboard which is broken saying that’s pretty exhausting. What the hell is this account for if you guys don’t even fix the problem. I am not satisfied. I’m serious. You’ve done this to me before but yet I did this. Try one more time because I was told to satisfy last time. We were with you guys and yet this is how we get treated. I am glad I did not pay for my mother to have her stuff done because you probably do the same thing to her which is garbage. I want to cancel my plan with you guys. ASAP!!!

I initially signed on with CHW and was skeptic about how good and responsive service would be. I was pleasantly surprised because they responded quickly and had service scheduled right away. The part was costly, so the plan already paid for itself with one repair! I am skeptic no more!

I am so pleased with the service. Our refrigerator stopped cooling and we called warranty. The technician arrived within hours (which normally didn’t happen with my previous warranty company) and checked the fridge. Replaced the part (fuse). He told us that fridge would take at least 12 hours to cool down and yes it is perfectly working fine now.

Woke up this morning to my basement having water all through it and determined it was my hot water heater so since I've had Choice Home Warranty for 5 years I called them to make a claim. Surprisingly I got a call within hours. They had set up an appointment and were coming within hours. I was ecstatic for the quick response because of my 3 claims this has never happened before. Techs show up and determine yes the hot water tank is busted so they call CHW back to get approval to install a new hot water heater in and after several back and forth calls with them the tech comes back to me and said, "All good we can install it."

I have had a contract with CHW for about 7 months and from the beginning, it seemed like I started having all kinds of problems. First, the ice maker and septic tank starting having issues. They did not have a local vendor for my ice maker but allowed me to choose a local repairman and they reimbursed me with no problem. My contract did not cover pumping the septic tank but they did refer someone that could handle that issue for me. No lie, within 30 to 45 days later, our furnace went out. Again, CHW did not have a local vendor for this type of issue but told me I could find a vendor on my own, which I did.

My claim was reported on November 16, 2017 and the repairs still have not been made! The technician through DLC Construction provided the company with a diagnosis and no additional contact has been made concerning the repairs! Awful Services, do not choose this home warranty company!

A/C not working - So far so good. Sharon had a bit of trouble locating my account but when she did she got the ball rolling. Within an hour Morgan Air had called to set up an appointment. That is as far as I have gotten in this process. Hopefully today they can access my problem and get it repaired quickly.

Experience was great with the person I spoke with today. He answered all my question. Gave me price quote and the amount for a five year deal. I would recommend to my family and friends. I like the part about being military and senior discount to reduce my cost of the policy.

Mercedes helped me with my temporary IQ plummet and was so sweet about it. Lol. She has a fantastic personality. She was so helpful and made me feel valued. She will be one of the reasons this company succeeds. Her attitude about helping was remarkable!

I placed a call on 10/11/17 and the company came out on 10/12/2017 and replaced the garage door opener. Now as of 12/15/17 it has stopped working. I place a call for this. That is the 2 number and I was told that I have to pay 45.00 for another service call. This is not fair to me. The state of Maryland gives you 90 days for a refund to return something. My service call was not complete as far as I am concerned. Please look into and let me know. I wold like to hear from you.

My experiences with CHW have not been, overall, very satisfying. Too many loopholes and under qualified contractors. One contractor showed up with no tools, meters or diagnostic equipment. Others promised repairs and failed to deliver. This review form is also a failure. Following guidelines and it won’t accept it!

I cannot believe how easy the process was. I called in on the 800 number, gave them my information for my address, told him what had happened with the garage door and I got a claim number and service was excellent. Then five minutes later I got a phone call from the repair company and they’re coming out two days later to fix my garage door. Excellent, excellent process and I couldn’t be more pleased. Thank you so much Choice Warranty. I recommend you highly.

I may be cancelling this contract before I can really use it because you guys are possibly trying to charge me two service calls for plumbing issues. Also there are so many exclusions in the contract I received. Unbelievable. Had I known of the exclusions I would have thought twice before joining in with you guys. I have a shower fixture/handle that needs to be replaced and that is not cover.

Ok. Jim is a real good salesperson. Tried to find me the best coverage. He went over all the options he could offer me. Unfortunately my budget on SS didn't allow me to get the coverage I would have like to have. I could only get the basic coverage.

Refrigerator not working and I was told it may be 24 hours or more before a repairman even calls to schedule an appointment. What am I supposed to do with all the food in the refrigerator in the mean time. Then he told me it may not even be covered and I would have to pay a $65 service fee - what good is the service if it doesn't help cover situations like this.

I have paid into this warranty company for over a year and no claims. Recently my hot water tank stopped working like any other normal home. Claim was denied instantly. They state in fine print that they cover only parts that lead up to the tank. The tank is not covered for anyone. Like any other homeowners see Hot Water Tank under coverages, and I believed I was covered. No one ever stated clearly that this was not. This company truly lies in its advertisement of services. Buyer beware!!! They started out even on my initial call to say, it may not be covered. What does that tell you.

Residential homeowner. I’m so thrilled and happy with customer service I received. I hope your customer service continues to be this great. Your agents were friendly and professional and dealt with my problem professionally and attentively. Thank you. Merry Christmas???

Our refrigerator's out. Is actually gonna take 4 days before we can get someone out here to fix it. By the way I meant just to look at it. Me while I'm losing thousands of dollars of food. I wish someone to move this appointment to earlier date.

We just recently signed up for these services. It is our first repair situation and after more than 24 hours they can't come up with someone to come do the repair on our washer! They want to know if I want to line someone up, have them call the warranty company. When they come, explain the problem, then they have to do repairs. I have to pay for the repair and they will take 30 days to reimburse us! If I hadn't paid $450 to join this extended warranty I could pay to have it done! Looks like I may be cancelling this deal and getting a refund.

This was our first claim with Choice and we were very happy with the results. Our garbage disposal went on the fritz so I filled out a claim online Saturday morning. By Saturday evening they updated us to let us know they were looking for a contractor to take care of the problem. They did offer us a choice of waiting until they found one, or selecting our own. Since it was only the garbage disposal, we elected to let them find the Plumber.

I called Saturday morning and heat guy was here Saturday afternoon. He was excellent, it was cold and I really appreciated the fast service, my heat was completely out. I have had other services, this was the fastest and cheapest.

I signed up for Choice after seeing an ad. The salesman on the phone promised a $50 deductible, for homeowners repair insurance. He insisted on receiving my credit card to make the 1st payment, and my checking for monthly payments. When I received the policy, it was higher than quoted, and the deductible was $100. I called and told them I would not be signing up. I did not sign the contract, but they took out the payment from my credit card, and then 2 months later, they took out $70.26 from my checking account. Still trying to get it back. I do not recommend this company.

I had a furnace go out at my rental property a couple weeks ago and C & C repaired it, but also recommended I get someone with the equipment to check for CO2. He did not have the equipment to do that. When our Dishwasher went out at home, C & C was assigned again. While talking I told him there were 4 kids living at the rental property. He said, "If the furnace goes out again, call me day or night, because I don't want those kids to be cold." "Get things fixed first and we can deal with Choice later as they will understand."

Contractor ETA Appliance was excellent, was on time, he called to set a time and he was within 10 min he had all tools with him. Removed microwave oven protected counter, cleaned oven, found what problem was and how to keep unit in good working condition.

Despite what their website says they are not a comprehensive protection against the high cost of home repair nor do they believe in outstanding customer service. They refuse to honor their warranty. I wish I could put -100 stars.

Air Cond/Heat - While we appreciate the speedy response to our request for service (and have been happy with the techs sent) we would like to request a particular repair service that has been sent before. Being put in a "rotation" for service is not always the best. However, we are still pleased with CHW.

Clogged drain kitchen. Called in 9:20 AM. Finished 11:15 AM. Great service, cleanly done, nicer plumber. Mike did a great job and was very efficient at his work. I would use Boss Plumbing Inc, very professional, know what THEY are doing, very clean, caring, AND PROS.

Microwave repair - Tech came Oct 31st. Parts for repair recd Nov 17. Have had to call numerous times to get it scheduled. Tech scheduled and then no show Dec 13, 11am-1pm, took time off from work to be there!! Claims team said he’d call but still waiting for call. Don’t understand this service! Please help and escalate to get this resolved! Thanks.

Very satisfied. Plan to continue my plan. I absolutely love the warranty plan. I've recommended people and and will do so on going. Glad I got this service. I tell everyone I know a warranty is great to have. Thank you for what you offer.

Air conditioner not working properly. Cool breeze air and heating company arrived on time. He was clean and neat And he replaced something upstairs and my unit was working properly. I am very satisfied with Choice Home Warranty and the repair people they use.

LG REFRIGERATOR - After talking to the rep from the hold, I felt better. She was very polite and helpful. A real asset to your organization. Although the repair person came today, he charged me with the $45. Not knowing if he will fix it. No receipt. He said he will submit the claim.

Called and was told that it won’t be covered because it was probably the tank that leaked. Don’t need this stupid warranty anymore. I only used this warranty one other time and got the same run around. It was pay and chase with you guys but you eventually did reimburse me. Not very good.

The agent, Jeff **, did a great and awesome job. He made sure I was fully aware of the entire policy and all that it entail. He made me realize I should have made this choice YEARS ago. I am a member now. Thank you.

Placed my call at 7:36 am and it's now 2:05 pm and I've yet to hear from a furnace company. The temperature was 4 degrees this morning, now up to 14 and I'm 77-year-old senior citizen who would like to hear when I might get heat! Can I call another company?

You have not responded to my attempts to cancel my policy which I purchased yesterday and cancelled an hour later. Please respond that cancellation is done. I have contacted my bank and will continue to pursue this if you do not respond promptly advising me the policy has been cancelled.

Waited weeks for a service company; numerous promises of expediting a technician; companies calling and saying, "Too far. Not coming." (They were dispatched for other cities.) Finally came a week ago; problem repeated and again no heat. Have had heat for 1 week in last 4 weeks. It is extremely cold in the house and this needs to be a priority.

This is worst warranty company ever. House heat doesnt work. After we called them, they made us wait for 4 days send somebody. Who doesnt know what he was doing even doesnt have multimeter to check system. He also just broke working door switch, left everything messed up. And gave wrong info saying valve problem which wasnt true. I called CHW. Told them he's wrong about diagnosis. Send someone else who really has HVAC knowledge. They refused and told me that, I can call a contractor and they will reimburse if problem is under covered part which they covered only 2% parts of all appliance anyway. I've called and contractor find real problem which under coverage, now they dont wanna pay full invoice only half. This is second time I was going to use warranty. Just stay away from CHOICE HOME WARRANTY.

Cristy Air & Heating - Tech did a great job, went beyond my expectation, very professional and on time. Glad I switch to Choice. Had American Home Shield off and on for 12 years. Already recommend my daughter and son for the service. Wish I would have made the change years ago. Your customer service got very soon even when I called in. Not a long wait.

I am a 64 year old widow and therefore, I was so very concerned about repairs to anything in my home that my dear husband would have taken care to fix on his own. So, I bought your home warranty. And am very happy I did. This is my first claim and I was pleasantly surprised to hear that there would not be a cost for this service call. As normally it would most likely have been at least $100 - $200 to call a plumber on my own. Thank you Choice Home Warranty. And God Bless.

I ask for American Plumbing Co., as they have done a great job for me in the past. Your customer service agent told me that would be impossible, as the computer decides who comes. They gave me Mastercraft Plumbing, who did a terrible job the last time they came!! If this is your policy, letting a computer answer for you, I will definitely not be renewing my contract with Choice Home Warranty!!

Refrigerator repair - Claim was processed without any hassle and issue was resolved within 24 hours of the claim. The contact info of the contractor was provided via email. Kept in the loop from beginning to end and also received a feedback call about my experience with the contractor. Phenomenal customer service and valued my opinion and listened to what I had to say.

The Home Choice Warranty Representative was very helpful in looking up my account information. The Home Choice Representative was friendly and polite during our conversation. My claim is being processed at this time. I'm waiting for a response from tech.