Choice Home Warranty Reviews

This was my first time using Choice Home Warranty. The compressor in my AC unit stopped working... July in Texas. We submitted our work request on Sunday afternoon at about 4:30 PM and by 1:00 PM on Monday the problem was fixed. Technician had to replace two parts and I only paid my service fee. Very Happy.

We have had Choice Home Warranty for five years. Used them twice before. Now though they won't honor our claim. Saying that we didn't do proper maintenance to our air conditioner... WRONG!!! I immediately called the service technician back and he told me what he told them and immediately tried to call them back as well!!! We were both blocked and they will not take our calls!!! I am furious with this company and can't even reach someone in their consumer advocate office either!!! So I am totally ready to go to court. This is awful!!! How can you not be responsible for part of an air conditioner when the book says they cover air conditioners???

I always get good service and a follow-up call to make sure I am satisfied. I am contacted within a hour with my technician's name and number. The warranty is very affordable. Thank you Choice Home Warranty. Keep up the good work.

I appreciate their quick response to my work orders. When I'm not confident in the company that is sent out, I let them know so that they can send someone else and document the previous company. I feel you have to work together to accomplish a great working systems.

Our microwave stopped working. I called the same day but had to wait one week for the service man to come. Bill's Plumbing was very friendly and professional but could not repair the item. I was then contacted by your company and told that I would receive a check within 30 days to purchase a new one.

He was on time. They gave a time frame from 4 pm to 6 pm. He was very knowledgeable and fixed the air in less than a half hour. Explained everything that he did. I would recommend Country Boyz to family and friends. Thank you.

The tech. was prompt responding to my service request. He came by the house within several hours of my initial call for service. He added Freon to the A/C and checked it. I'm very pleased with the service.

Felix did an exceptional job working on my AC. He was professional, related all important information to me in a timely manner, was an expert in his job. I give him a 5 star out of 5 stars for his performance and communication.

The technician was very experienced and knowledgeable about our gas burners which were not igniting. He called us back and serviced promptly. Choice ordered our parts and he came back to fixed the gas burners. We were pleased with the service.

My dryer did not work. It is overheating. The serviceman came out, could not fix it. Now Choice offered us $300 towards a new dryer. Choice is very good with responding quickly. I am satisfied with their Service. Thank you Choice.

I was put in touch with the service person within a few hours of my call and was able to make an appointment to get my garbage disposal serviced. It turned out I needed a new disposal, which was approved by Choice without any hesitation. Also, the service person was very thorough and would certainly be someone I would recommend to others.

Returning from a trip to Cancun Mexico, I walked into a blazing hot inferno in my house. The outside temp was in low 90s. The house temp was low 100s. The air conditioning system was blowing hot air, I after suffering through a day of this I call Choice. The process was quick and easy, I received a phone call from the company assigned to my issue. They were able to come by that day. Checked the system and found the issue (conductor was broken) they fixed it and within 20 mins the house began to cool. They gave me some maintenance tips since my cooling system is rather old to help prolong the life of the air conditioning system. In short, they did a fast and thorough job. I was so happy to have changed my home warranty provider to Choice, it was one of the best moves I've made. I would highly recommend Choice to both friends and family.

My husband called Choice on Sunday night (7-9-17) and we were told that it could take up to 24 hours to send someone out to fix the problem with our air conditioner. I received a call from Broc ** Monday morning (7-10-17) telling me he could be at our home about 2:30 pm to check our air conditioner which was not working. He was at my home before 2, checked out the problem, fixed it and I am very pleased!!!

Plumbing - Timely, professional service. Identified and fixed issues not costing me a great deal. I thought I needed to replace the entire faucet. He was able to replace the part that had become disconnected causing the leak. Sink works great now. No more water spraying.

The service technician does an excellent job removing the drain stopper from the bathtub to open the drain. I have had no additional issues since the repair. He was very friendly and professional. Thanks CHW for providing prompt and professional service!

My leaking kitchen garbage disposal was replaced three days after I made a call to the Warranty company. I wish the repaired company could have given me a quicker appointment as it was very difficult to cook without using the kitchen sink; however, the service company was very professional and courteous.

Worst company ever! I paid upfront for 5 years and when I filed a claim for my ac not working it was denied!! The tech they sent out stated it was normal wear and tear but Choice Home Warranty said it wasn't so denied, that's it. They said they are not covering it! Their own tech said he wasn't surprised because they deny every claim and are the worst warranty company around. They have many complaints with the BBB (over 2,900!) and a class action lawsuit was filed in New Jersey because of their illegal practices as well. Buyer beware! RIPOFF!!

Easy to make a claim and schedule with technician. Only gave us replacement value for our dish washer, so make sure to read carefully if you expect to get full replacement cost from this warranty company. Overall, I am pleased with the process and they are inexpensive.

Initially the contractor assigned never called or responded to us after leaving numerous messages. We called Choice back and they assigned a new contractor who called us the same day and sent a technician on same day and fixed the problem(Bad electrical breaker).

A little over a year ago I tried to get service from this worthless company and finally found someone and paid for it myself. I tried to cancel it then and was talked into giving them another chance. Stupid on my part. Today I turned in an Air Conditioner problem and they said it wasn't covered because I described it as a leak. Then I was told the cancellation department was closed today. I doubt that I will ever see a penny from this bunch of crooks but I am going to try to cancel and get my money back tomorrow. I will advise on how that goes as well.

We bought our home in May and had it inspected. The dishwasher was one of the appliances tested and it worked fine. A couple of months later, the dishwasher started smoking at the control panel. I called in a claim. The dishwasher still works, but it smokes really bad so the power has been turned off to the unit. Choice Home Warranty declined the claim stating that they don't cover damage due to "fire." I'm trying to cancel my account, but have been put on hold and can't seem to get through to a rep in the cancellation department.

I called CHW because my water heater started to leak on Friday afternoon. They sent down a technician to verify the claim. When I called them on Monday morning, they said we were not covered. They claimed that the water heater tank is not covered! How can a warranty of a water heater not cover the tank? I feel that CHW is a fraudulent company that claims to warranty your appliances and when a claim is made, they find a reason to disqualify your claim. I will never renew my contract and never recommend them to anyone. The more people I spoke to about this, the more I learned that CHW is a fraud. My friend had the same experience as I did. Any other home warranty company would have honored this claim. They are a big fraud. It will cost me $1500 to replace the hot water heater, and they claim it is not covered! The plumber will replace it today, and I can send in a photo of the bill later on today.

I call for the toilet repair but they can't find the parts for toilet. So Choice Home warranty call me that they cannot find the parts from the manufacturer so they paid me to replace a new toilet. I recommend home choice warranty to all my friends and family.

First time I used the warranty for my pool motor leak. People on the phone were very helpful. Less than 30 minutes I was emailed with the contact information for the service tech. We connected and set up an appointment. He arrives within the agreed window. Knew from just the sound what the issue was. I went back to work. Come home and all is great. He left the replaced part so I knew what was done. I hope to never have to use the warranty again but will be pleased to do so should something go wrong with another item. Strongly recommend Choice Home Warranty and have recommended them to family and friends.

I extremely pleased with the Choice representative. I was even more impressed with my tech Tony, who came out! I only want to work with him, he is AMAZING!!! I will tell all my friends and family about him. We love him!

It was 95 degrees in our rental. Our tenants have 2 small children and the wife is 9 months pregnant with their third child. I thought I was going to have to put my tenants up in a hotel. I placed the request at 7 pm Sunday and Easy Breezy came out Monday at 2:30 and fixed the problem. The service process was very simple, from placing the request for service to the quick efficient service from Easy Breezy the day before the holiday! Thank you!

I received great service from Choice Home Warranty. The only problem was that what we thought needed to be fixed wasn't actually not working. So when the plumber arrived we still had to pay 45 dollars but that was our fault for not checking to see if the shower was still not working. Lesson learned.

Outstanding service from my call to Choice Warranty to the service from Gulf Breeze Mechanical. Called Choice on Thursday and by Friday noon the repair was finished and my air conditioning was working. GREAT program with very prompt and professional service.

Choice Home Warranty has turned out to be a scam. Very deceptive practice. It was fine for small plumbing needs but whenever time came for something bigger Choice Warranty has always backed off. When they refused to cover for my central air conditioner unit issue, I lost it seeing their deceptive practice. According to their contract, my AC unit should have been covered. When the AC unit stopped cooling my house and I called Choice Warranty, they dispatched HVAC service guys who came and we found out that the AC unit was tripping, initially the HVAC guys thought it was the capacitors so they ordered new ones, week later when they came back and installed it, the AC unit was still tripping so capacitor issue was ruled out, then after further troubleshooting and ruling out other issues when they disconnected the compressor the AC unit was no longer tripping and the fan was running fine so it clearly indicated the issue was with the compressor.

Everything went very good. The only problem was that the a/c repair company said that they did not get my order when Choice said they gave it to them. They said it came in a day later than Choice said it was sent out. Otherwise, it went as it should.

Customer service was helpful, patient and courteous. Problem (broken AC) was addressed and resolved in less than 24 hours. I called after hours and by 8:00 am, they called me with the info of the subcontractor who would service the unit. This was my first claim with Choice, but not my first home warranty company. However, Choice was the easier to make a claim and they resolved the issues quickly.

Excellent customer service. Response time quick. Technician assigned was very professional and friendly. Choice price range and deductible is much better than the previous warranty company I had for previous years. I will recommend to family and friends. Great coverage for the homeowner.

Microwave repair - The tech who you sent for this service had all necessary parts and was able to make the repairs on site on first visit. Was very knowledgeable about appliance. Would highly recommend this tech for your service work. Very happy with this repair job!

You did great on response time. However, just disappointed that due to the problem it damaged other parts that you didn't cover. We are on fixed income and having to pay out $500 really hurt us. Don't mind paying for service call but that much money really hurt us.

Our pool ended up having an electrical issue and the rep I spoke to was very patient and understanding when it came to trying to resolve the issue with the vendor under the original claim. When it was all said and done, it got paid for and handled.

Andrew with ADT Air came and advised me that the air conditioning system was fine, just a duct that needed to be put in place. He made another appointment and repaired the issue. It was not a big problem and he didn't make it into one. He was honest and reliable! Hard to find good service these days.

The plumber went and bought the missing piece and fixed the issue (plumbing flush not working) in short time. The plumber also checked the working condition of the other two bathrooms upstairs in the bedrooms. He recommended and explained the issue before actually getting to work.

Purchased home warranty on 5/23/17. Was told that warranty was refundable and prorated. Was NOT told about a cancellation fee. Closed on house on 7/6/17 and received a warranty with closing, so called to cancel Choice. Even though Choice knew that I would not own the house until closing, they still charged me a cancellation fee and one month prorate on a house I didn't even own yet. Sales rep was not forthcoming on this information. I was told the warranty would not start until closing... WRONG! In essence, it cost me about $300 for a one month home warranty on a house I didn't even own! Buyer beware!

I was very pleased with the communication from the technician. Even though they got behind on other calls, he was still willing to come out (in the evening). He called and we rescheduled for the next day. He then continued communicating when he was going to be here the next day. Communication means a lot to me... even though the window was a 4-5 hour window... he kept me informed.

Would prefer to speak with someone when I call to open a claim. I did it online but not as personable. Seems add a few more customer service reps to answer the phone. Service was first given to a company over 50 miles away. All in all problem was corrected in a reasonable time.

When getting insurance, check the exclusions. I paid for water pump which is extra. Check the exclusions. They lied. It only covers the pump not the parts of the system. Or labor of pulling or reinstalling the unit, or the pressure tank or pressure switch or anything else. I had to read it after they sold me the policy. As far as I'm concerned they are guilty of fraud by deception. I think the US ATTORNEY GENERAL should check into their business practices.

Water was pooling under fridge. Tech was able to find what he though was the cause and hopefully has taken care of the issue. Would recommend using Choice Home Warranty. They sent out a tech quickly and the tech responded soon after I called them with the issue.

My AC went out a few days ago, submitted a request for service, on 7/4 holiday. I knew I had to wait but first thing 7/5 I had an email and a phone call from service man. Made appt. for 7/6 but he called with a cancellation and came 7/5. THANK GOD can't be without air in Texas summer. So easy no complicated forms or runaround. Entered online and the rest played out.

The technician was on time and very polite. He was able to diagnose and find the issue quickly and was knowledgeable about what he was doing. He fixed the problem quickly the day he came without leaving for additional parts. We now have a working dryer again.

I had a plugged up bathroom sink and they got it fixed for me. Being a older single woman I sleep better knowing if something needs fixed I have someone to call. The repair man was very nice and professional had it fixed quickly. This was my first claim with Choice Home Warranty and it was a pleasant experience.

Lights/Dryer: So far, on the occasions I needed Choice Home Service it was prompt and the companies that came to my house was friendly, professional and very knowledgeable of the problem. They answered all questions so I understood what was happening.

My microwave broke down and I was devastated! I called CHW and CHW had a repairman out the very next morning. I depend on my microwave so very much! The repairman arrived and he repaired it right there and then! I was so extremely pleased!

Choice Home Warranty has denied 4 of my claims; all items that show on their website as "covered". Refrigerator is covered, but not the ice maker (read the fine print). Plumbing is covered, but not toilets, faucets, or anything that leaks outside the wall. AC is covered, but not the Expansion Valve (which is inside air handler and costs $500 - $2300 depending on freon). AC coil leak is covered, but not the leak detection test (fine print again), but when I had the leak located by the Tech Choice sent out they will not approve the repair because the evidence is insufficient. But the tech refuses to come back a third time to provide the needed pictures and Choice refuses to send another tech. So, my air has been broken for over 4 weeks and there is nothing I can do to get it fixed.

Don't ever buy this warranty! Go with American Shield. Decided to go with this company because of roof protection, worse decision ever made!!! Having ac problems. Got their tech out. Ac was working before he came but was tripping breaker. Called for service. After the tech came out ac doesn't work at all now! They are denying claim saying it's a maintenance issue. Even got a second opinion and they are still refusing to pay. The new company agrees it is clearing not a maintenance issue. Company denied claim again. Then they dispatch their original tech back out who finished off totally breaking ac unit. They also emailed an reimbursement form, and now they are claiming it's a mistake. And the tech dispatching for the second time is a mistake as well. The company is like a three ring circus act! Taking them to court! They offered a partial refund of 346.00 from 576.00 that I paid.

Once Choice confirmed that the breakdown was within the warranty timeline, they promptly scheduled a service technician to come out and fix the washer that was just about seven months old but out of the 90-day warranty! He ordered the broken part and scheduled to come back in two weeks. Of particular note is that Choice called me to check on the progress report to make sure not only the work was done, but that I was satisfied with it. When they called, the technician was to yet come to complete the work. The schedule he gave had elapsed two days! Choice promptly called them and the technician came back within 2 days to get the work done. If this is the norm, then I say a big KUDOS to Choice! If not the norm, then why not?

I am dissatisfied with this company's protocol. I recently purchased a home, I have no idea of how the original owners took care of things. However I needed to make this house my home. So with that mindset I purchased regular house insurance and additional insurance because I wanted to stay on track and have no unexpected costly repairs forced upon me. "We believe Choice Home Warranty home warranties are the most comprehensive, flexible and value-priced on the market. We do everything we can to help you get back on track - that's the difference." Above is their mission statement, which is 100% inaccurate.

I called for a washing machine issue. After repairman came out - it wasn't a washing machine issue... It was a plumbing issue. Thankfully, customer service was able to help and schedule a plumber at no charge since my issue wasn't solved the first time.

Purchased the Choice Home Warranty several months ago as our appliances were reaching the 5-10 year age. Our dishwasher would not drain and we were contacted by one of Choice's preferred vendors for repair. They were promptly on time when they said they would be there and as soon as the problem was assessed they contacted Choice to get the approval for the parts and labor and received immediate approval and parts were ordered the same day. The parts and labor were inexpensive but saved us from paying a much higher price for the repair or buying a new dishwasher at a much higher cost. Although it is the first time we have used the service it so far is worth every penny to have the ease of mind of working with a quality honest company that does what they say and say what they mean.

I called Choice Home Warranty because my garbage disposal wasn't working. They immediately sent a technician and without asking a question the technician installed a new garbage disposal in less than 24 hours. I love Choice Home Warranty and would recommend it to my friends and family.

AC had quit working. Tech went directly to the problem and quickly had repaired. All items were removed and area was cleaned. Glad to have purchased the warranty service. Will refer to friends and family. This is a good service and value for future homeowners.

Dishwasher Water pooling - The CHW agent was excellent, very professional as was the Contractor who came to examine problem. He had to ask permission do the repair as it required ordering a part, that took about 5 minutes. I am told since this is the first time I am using CHW they waive a $45 service call fee. It seems I'll have to pay that in the future, not very pleased with that especially if I have a deductible. So far, so good though!!

Lower sprayer arm was damaged and not working properly. When problem was reported, I received a call from a local vendor to schedule appt. He was on time when he checked the dishwasher and when he came to install the new part.

Mohamed was very pleasant, professional and informative. He took time to explain the problem (unstop bathroom sink drain line) and what he was going to do to fix the problem. It took him less than ten minutes to fix the problem and cleaned up the area before leaving. I was impressed that he had his shoe covers in his hand when I opened the door. There are many contractors who never think of that, or think to remove their shoes.

Choice promptly took my call (which was on July 4th) and put me in contact with a local company. I was really impressed with how quick and easy the process was on Choice's end, as well as the service we received from the A/C company. I would definitely recommend Choice to my family and friends.

The technician was very professional and did a nice job fixing the problem. I would recommend them to anyone. I am glad I have Choice Home Warranty. The only issue not the technician's fault is the toilet has been leaking for time and the water is now under the floor and I will need to find someone to redo my floor but just redo the whole bathroom.

I had the rubber boot replaced on my washing machine. It was installed incorrectly and was causing damage to my clothing. I called in a new service repair. A guy drove an hour and a half for the 15 minute repair to reinstall the rubber boot correctly.

My AC was out over the last weekend. I placed a call night of July 2nd and in spite of long weekend they called me next day morning to schedule a service appointment. The technician showed up and fixed my AC.

I had been with First choice Warranty and decided to switch to Choice Home Warranty because of the rates. I cancelled First Choice and the contract expired June 29, 2017. Choice Warranty became effective June 30, 2017. My pool guy (who comes weekly) came on June 30th and informed me that the spa wasn't staying on. I went to call First Choice but realized Choice warranty was effective. I called Choice warranty. They sent someone out. I paid the 60.00 and the report came back stating this is preexisting. How do you determine it was pre-existing.

The service I eventually received was excellent, but the wait time from beginning of the claim was a problem. The first vendor I was sent to never answered their phone, after 4 days, I called customer service back, and she set me up with another vendor, who was very prompt.

Self cleaning of the oven didn't work. Technician came and check it, and order the part. He was very kind. Customer service of Choice Home Warranty are very kind people also. Very satisfied with the services we have received from them.

The repairman told me what was wrong (A/C not cooling). He called the manufacturer to help him explain the problem. He was very thorough explaining to me the problem and what was needed to resolve the issue. He worked quickly and efficiently. The problem was resolved and the unit has worked fine ever since.

Stovetop stopped working. The assigned company was very professional and on time.They were courteous and explained what the problem was. The solution to the problem was amicable and well explained as well. The settlement was fair. I have recommended your service to a neighbor.

Service for refrigerator - I am seriously and highly recommend Choice Home Warranty service if you are looking for home warranty. I had AHS for several years, but CHW is much better in terms of everything - fast service, cost for the service, membership fee, and what else. I am sure you will be happy with CHW.

As a realtor I have used the services of Choice Home Warranty for my clients when buying a property. DO NOT USE THEM. They are disorganized, not trusty and do not cover most of the regular issues that can happen in a house: AC leak. Really?? Placed a claim and had to call them almost at the 24 hr period to find out they did not cover my client's leak. Terrible service. WILL NEVER RECOMMEND THEM.

When I give them a call they are extremely quick to respond. You very shortly a service technician give me a call to schedule an appointment with me. Their service charge is one of the lowest I have found in the industry.

Super fast service. Very friendly. Choice Home Warranty assigned the service technician within minutes of my phone call. They were Great. The technician showed up on time and replaced the Garbage disposal. Very professional. Highly recommended. Two thumbs up. Very Happy.

Was contacted within the hour of filing service request for home inspection by HVAC tech. He came to my home that very day. Loved the fast and efficient service with Choice. Had Old Republic for 6 years on my home and found Choice a better value and quicker.

I contacted Choice Home Warranty re: a problem we were having with our air conditioning unit. They were prompt in referring us to a local Air Conditioning Company located in Tempe, Az. We had to wait for three days before they could arrive at our home because of heavy workload. Temperatures were in excess of 112 degrees daily. The company sent a very efficient tech to our house who diagnosed the problem immediately and took care of the situation. Very happy with the outcome.

I was very pleased about the prompt response to my need for a repairman (repair of washing machine). The fellow was prompt and to my delight the day before the 4th of July was wearing a patriotic t-shirt. We are waiting to have him come back with a new part which was ordered the same day as his call. I am pleased that my machine can be repaired and I do not have the expense of having to purchase a new appliance.

BE AWARE OF BIG CHEATERS, CHOICE HOME WARRANTY. This is the worst co. I was with American Home Shield for five years never had problem, but this co have been calling for two month with attractive offers. Finally I got contract with Choice Home. I got a problem with my Washing Machine. A technician came out after 4 days, diagnosed the problem and told me he has to get approval of the parts and he will call me back. He called me after few days and I was told that they denied the claim. I called the Choice warranty, they told me it's an existing issue. They can't do it. THAT IS THE WORST CO TO WORK WITH. They get customers by giving reductions on monthly fees and technician visit fee, but they are not taking care of claims. They are only interested to make a members list so they can sell the co on a big price. PLEASE BE CAREFUL OF THIS CO. THEY ARE BIG CHEATERS.

Have had this home warranty for 1 1/2 years. Each year our old AC needed Freon. The only good thing about them is a service provider usually can fix a problem within 24 hours. AC kept leaking Freon. We had that filled each spring. Had new leak in ceiling onto wood floors. We told them it wasn't a plumbing problem but AC. They said they did not cover any of the possible reasons for the leak. Due to disability reasons my husband and I are unable to climb into the attic. We had to call an independent service company. They said the coils were rusted, pan had water and leak and this had been a problem for quite some time, clogged drain, AC unit itself was dirty.

Fridge would not defrost. Contacted customer service, which was very friendly and concerned and quickly contacted us a repairman, who showed up as quick as he possibly could. He was very friendly and checked out our fridge, in a timely manner and soon knew exactly what was wrong. Ordered the part, and in a few days was as good as new.

Service company that was sent out showed up on time, completed the repair (garage door opener) and called me when repair was completed to let me know what work he had done. Very happy that this repair was covered as there are exclusions to covered items and repairs.

Excellent service and immediate results (claim for washer). I was anxious to see how good the service was. Very pleased. Repair company they sent out was very resourceful and knowledgeable. Will continue service and refer them in future for others to use as a home warranty service.

I called in (6am) as soon as we noticed there was a problem that our air conditioner was not cooling, I received a call from a repairman in less than 2 hours. Our central air unit was repaired before 11:00 am. Louisiana has hot summers that can be unbearable. Thank you Choice Home Warranty so much for the excellent service!!!

I filed a claim the morning of July 30 at 9:30 am. By 3:00 pm my air conditioner was repaired and cooling again. This was phenomenal service. I would recommend Choice Home Warranty to friends and family as I am very pleased with the service provided. THANK YOU for speedy service on a very hot/humid day!!!

Worst decision ever! I bought 3 year contract with them and every time a technician comes in they collect the 45 deductible and say the warranty company do not cover this. They did send me one check for $200 for microwave and $150 for my sprinkler. My AC was not covered. It was due to lighting. Thank God for my insurance company (AMERICAN RISK) they covered the AC. When I called to cancel they said "you paid 1050 for 3 year, your refund is $102. Because we paid you 350 for claims and every time we send a tech to your house we pay them 75." I told them "you charge me a deductible for 45. What is that" and the response was "it's different." All their technicians say they don't cover anything and then I had to pay from my pocket to fix things and then their tech would also claim.

Choice Home Warranty is the way to go for service and repair. I submitted a claim and received a call within 10 minutes to schedule the repair order. The repairman came out exactly the time specified and called to keep me updated on parts to be ordered.

Mohamad was very professional and did an excellent job. He covered his feet upon entering my home and had all supplies needed to fix the air gap hose. He was very personal. Mohamad was right on time as scheduled!!! Very good job if I ever have another plumbing problem I would request Mohamad.

Yuma Appliance fixed the LG washing machine and it runs great now. They responded to Choice Warranty requesting a local appliance company to take the job to fix the washing machine. They called and scheduled the washing machine appointment and were very courteous and punctual. Thank you Choice Warranty!

Access stopped working on Sunday. Called for service contractor, told would be there Monday between 8 and 12. Come 3 o'clock no contractor. Call customer service, said they would check then told me contractor too busy. Gave me another contractor who could not come till Friday between 1 and seven. Fri comes by 8 no contractor. Called them, said they work till midnight. My wife who has lung cancer and I stood up till 1AM. NO CONTACT OR call. Sat morning said they would again be there between 1 and 7. No contractor again showed. Tried calling. Mailbox full. Called customer service, said, "Find your own contractor. Pay him, do paperwork" and if it's a fair price I would get reimbursed within a month. This is a firm that boasts 24/7 service all repairs within 48 hrs. We are going on day nine and no contractor has yet to come. They got my money now they won't honor contract.

Choice Home Warranty is easy to use and has the best prices. They were also very responsive when we had a concern with the company that serviced our AC. I would definitely recommend Choice Home Warranty to anyone looking for a home warranty.

I just want everyone know I had the worst experience with CHOICE HOME WARRANTY. When my air condition broke, first they did not want to fix it because they said the motor blower broke because the housing, so called to cancel the warranty. The person I spoke to said, that was a mistake. I should and it will be cover. Then the technician came to fix it, he found out that the FAN BLOWER WAS BROKEN TOO. BUT CHOICE HOME WARRANTY, WILL NOT COVER IT because the motor broke first, and they only cover the first thing broken not the second one. They never mention that 3 year ago. They said everything is cover, so they misled me. I had to pay $313 for the fan blower. TODAY called to cancel this warranty. They are the worst, THE BEST TO GIVE EXCUSES.

Choice was great with the repair of my washing machine. Everything was done in a timely manner and the service tech was here on time and was very professional and knowledgeable. I would highly recommend and have recommended this service to my friends and family.

Choice Home Warranty denied a claim to repair or replace A/C unit last fall using the reason "improper maintenance or no maintenance performed". They came to this conclusion because the compressor ceased and stated that the only reason for this was due to improper maintenance (which is actually not true at all). First, regular annual check-up/maintenance was performed by one of the top 3 service providers in my area just 5 months earlier. The unit was 16 years old (installed in 2000) by our builder when our home was built.

The technician arrived at the job on time and did the work at a nice pace. He did a good job and was very courtesy. I appreciate the service I receive and I would recommend to a friend! He stated he would be there between one and three and he showed up at one which was very nice and I appreciate. Then he checked the machine out and said He was calling for an approval. Afterwards he installed in 15 mins. Thank you!

Vendor was very fast on responding and fixed my dryer next day. Great service. First time I had to use your service so I was pleasantly surprised on how fast the response was. Would happily refer you to all my friends. I liked the deductible as well.

Great service! Quick response, easy to claim and work done right! I had to file several claims in the last 3 months. Each time I had excellent service. One claim the service came out and I felt they weren't knowledge and Choice was quick to assign another service provider and they came out and fixed the issue!

Our microwave stopped heating. I initiated a claim online and received an email confirmation that I would be contacted shortly. Within 24 hours a technician was dispatched and our microwave is in good working order. I was extremely satisfied with the service I received.

All calls are answered promptly. The claim is assigned in less than two hours. A staff person will call and follow up to ensure the issue has been taken care of. A supervisor is always available should there be an escalation needed to address it with the vendor. I have had a very positive two year relationship with Choice Home Warranty. Excellent service.

I was very pleased with the quick response to my trouble call yesterday. The air conditioner wasn't working and it was getting quite warm in the house. They were able to locate the problem, were professional, and friendly. They certainly deserve "five stars" from me!

We have used our home warranty twice this year and the turn around is excellent. Professional services have been rendered in a timely fashion and Choice Home Warranty has not disappointed in responding to our concerns with impeccable customer service. Very Satisfied Customers!

I called Choice on Friday evening. The central air was not cooling the house. A technician was sent on Monday. There were no leaks but the freon was low. Choice refused to pay the claim even though the unit was always maintained. The technician didn't even enter my home to check on the condenser, etc. I was told I would need to pay for the freon. I agreed and the tech never showed up or returned my calls after collecting the 1st service fee. Stay away from Choice and E **.

I was very pleased with how Choice handled the claim. We had some challenges getting the right part for the air handler, and it took a few days to get them installed. That being said, the tech was very helpful.

I have had a home warranty for numerous years. I decided to switch to Choice Home Warranty about a year and half ago. I did not have any repairs the first year. Now I am into my second year and I called for service on my ice maker. I learned the ice maker was not covered. Shocked, I decided to read word for word their policy. Most of the refrigerator is listed as not covered; ice maker, waters lines, the walls, door seals, the freon, clogs, leaks and more. The main reason I purchase the policy was to cover the various A/C wall units on the property. Now I realize they don't cover them. The salesperson misled me. He was so high pressure and tried and tried to get me to sign up for three years. I was suspicious. I should have paid attention to my instincts. A good product does not need high pressure to sell.

Hot water heater - great service and very timely. Have told others about your company. Very happy with the service I have received. Third call for help. The people that came out were very knowledgeable of the work they were doing. They were very friendly and a lot of help to this senior lady.

Since I have had Choice Home Warranty, I have had 2 A/C problems. Each one would have cost me 8 hundred dollars or more. I am so happy I found them before my problems found me. Thanks also for your great and speedy customer service. The best home warranty company ever.

I purchased a home warranty for our new house in 2015. We have had problems with freon leaking from the unit for over a year and have had freon added several times. In May a technician stated our coil was bad and leaking and needed replacing. The coil was still under its initial warranty but cost of labor would have to be paid. Choice Home Warranty refuses to cover the cost of labor to replace our coil because they claim from looking at pictures I was required to send them, there was rust and corrosion on the coil and therefore, not covered, despite a technician stating on an invoice sent to them May 17, 2017 there was no rust or corrosion on the coil. They still refuse to pay so we are out $375.

Our Pool/Spa was not working. I call Choice Home Warranty to request service, they assigned a pool company to handle my claim, the pool company called me 45 minutes later to schedule my appointment. The technician came out the next day and had our Pool/Spa running in 30 minutes.

Choice Home Warranty was extremely efficient in getting a technician to my resident to get the job done. The home warranty consultant were really knowledgeable when it came to my issues with my garage door and were able to get me the service need to get the job done.

I was so happy with the service we received yesterday for our Garbage disposal. The company called to verify the best time for us to be home to look at our issue. The technician arrived on time the day of which was so important. The technician was so patient and took his time to make sure what the problem was and I couldn't believe how fast he was in replacing the broken part and then cleaned up after himself. You couldn't tell there was any work even done except now our garbage disposal works! Thank you so much for such an amazing experience.

The compressor went out on the A/C unit. They had some here by the next day. They are fast in customer service. They email me within an hour on the tech would be coming to service the problem. They have a fair prices as far as the monthly payment.

I have used two other warranty companies in the past. Choice Home Warranty has the best service call price. Within the last year, Choice Technicians have worked on my central air conditioner, garbage disposal and electrical system. Every technician did an excellent job and was very professional. Thank you Choice for saving me money!

Great service on our wash machine. Sears service tech was great repairman. The man was in clean clothes and his tools were clean. The man did not take any breaks nor did he fall asleep during his work. Sears did a great job.

We were very pleased with the service we received. I am so happy we purchased the warranty. I had begun to think I had wasted a lot of money on a service I probably would never use. I would recommend a home warranty to all homeowners.

Stove went out on Tuesday, repair called same day and repairman came next day. The stove could not be repaired so Choice Home Warranty paid me towards a new stove. I was very pleased with customer service and also the claims department. I would recommend Choice Home Warranty to my friends plus I will renew my service agreement at first of 2018 when it comes up for renewal.

Very satisfied with the service on our washing machine. Response time was within minutes. The tech was quick and knowledgeable. This time it was my error, something simple that I could have fixed, but at least the tech did not laugh at me. Thanks for the great service.

This my first claim with Choice Home Warranty. Action taken has been fast and accurate. Response to phone calls has been quick and correct. #1 Arizona Electric LLC is very efficient in their diagnosis. Explanations are precise, easily understood. I have been pleased with all the actions taken on this claim.

Chris was diligent with trying to schedule an appointment with my renters and he was professional and nice. Chris when he arrived at the home was professional and explained everything that was wrong and what he did to repair the issue. Customer service was prompt with dispatching my claim and took care to hurry my claim!

This is the 3rd time I have had to call in a claim with Choice Home Warranty. Every time I need a repair done, they come through. Unlike when I had AHS. AHS always blamed the problem on owner misuse of something else crazy. Love CHW. They are fair with their customers.

The service person that came to our home for the repair of our plumbing was great! He was pleasant, on time & did the repair well! We were happy with this event with Choice Home Warranty. Keith was the person that set up our contact with the service representative!

Very quick response time, no waiting, expert company assigned and problem fixed in a short time. Great service company, FLYNT was assigned. I was kept fully informed by all and fully satisfied with the result. Best experience with a warranty company ever.

The dryer was irreparable so CHW provided $300 towards buying a new dryer. No questions were asked. There was a continuous update provided by customer representative. The check was delivered in a timely manner. Very professional service. This was a commendable service.

My ac unit broke down in the beginning of summer in the heat of Las Vegas, Nevada. I called in my claim. I got a response within 24 hrs. Within 72 hrs I got a technician to come to my house and review my ac unit. When the ac red showed up he got straight to business. He figured out the problem. He did told me that he would get with CHW asap to get our ac fixed. The next day I got a call from CHW telling me that they were sending me a check to help me fix my ac unit. Thank you very much for all your help.

I made the claim online (very easy steps) and within 30 min. a service technician assigned and got email notification & a call from the technician and even received an email when the technician dispatched. My garbage disposal fixed like in 20 min.

Samsung top load clothes washer: The drum is very large and the spin cycle throws the wet clothes into an unbalanced state shutting down the system. The technician adjusted what he could, was punctual and pleasant. The fact that I pay $33/month and $45/visit is NOT a bargain.

My Choice Home service call referred me to a contractor the same day as my call. The contractor set up an appointment and arrived the next day on time. He had my problem fixed in under 30 minutes because he had the needed parts on the truck with him. He was courteous and knowledgeable and cleaned up after the work was completed.

My last experience was great. I was able to file the claim quickly and was kept in the loop throughout the whole process. It made a tough situation bearable. The contractor came out and fixed the pump within a week. I would definitely recommend this company to my friends.

The CHW team is OK as usual. The KCC Holdings Inc. DBA Link Mechanical Services (410-788-5465) is the second service company assigned to our case. It is a good company, coming on time and knowing what needs to fix. However, I have to pay about $500 for the service that CHW refused to cover.

Washing machine was not working. Called in the morning, had a technician out to my home that same day. Had to order new pump. When they receive new pump, they will call to come and replace. Customer service was very concerned with my problem. Would recommend Choice Home Warranty.

Mr. ** called me to let me know he ordered a part for the fan and should be here Thurs. My tenant was there, I did not meet him. I appreciated the call. He asked me about the $45 check. My tenant has the check, however customer service told me I would not be charged the $45, since I called Mr ** 3 times earlier and he never returned my calls. He said he was at a job and would call me later.

Prompt and professional. Have had several different home warranties, and CHOICE leads the way in value, service, and speed. Filed a claim online, and they worked with me when a tech was not available on their end to send over to fix my AC unit. I simply called my local handyman, and everything was set, and was reimbursed for the repair. Fast, and easy.

My AC Fan stopped working. Choice helped me to assign an AC Technician and get my AC Fan fixed. The AC Technician came the next day and fixed my AC Fan. The AC Technician did a good job and was prompt and professional. Choice has a good list of AC Service companies as their preferred vendors.

The representative that I talked to today was very professional, knowledgeable and worked to satisfy me and address all my concerns. The rep treated me fairly and with empathy for my recent problems with my claim. She did her best to make me a happy customer.

My first claim for the garbage disposal was seamless. The call to the claim center was answered within a few minutes. The representative was courteous and an email followed shortly with the contact number for the repair service. Once I called the repair service to schedule the service, they actually showed up the same day. It was determined that a new disposal was needed and the new disposal was installed the next day.

This was my first experience with Choice Warranty. I was impressed by the immediate assistance and resolution to my claim. Timeliness of service and assistance I received was exceptional compared to my previous home warranty company. I'm glad I made the switch. I wish I was aware of them from the beginning since I had home warranty coverage for a few years already. Thank you.

On-time, technician showed up for repairing the oven stove cooktop. Excellent service. Doesn't have to follow up on the appointment day or time. Response was quick and timely. Analyzed the problem and ordered the replacement or defective part immediately. Can't ask for better service.

I purchased six years policy (payment for 5 years but one year free) which is the biggest mistake I made by paying for 5 years. (I bought, 5 years policy, Of course, because of high pitched, very hot sales preaching). This company did not cover any warranty on my Home water heater, air condition repair or any other repair. Everything goes into exclusion: Their exclusion list is very long which you can read on. Basically, Choice Home Warranty did not cover anything for me. On the top, when I canceled policy, they charged me more than 50% of policy. Customer service is very poor. Technician comes from repair company had very poor knowledge about repair service.

The control office of 495 Garage Door called us within an hour of submitting the request, and scheduled for the next day. The next day, the technicians came out and quickly repaired the opener. We have had no problems with the door since.

On 1J a repair man came out and said my control panel was out and CHW ordered the part and we never heard from the repair man, we called and called no answer. CHW called another company on 23 of July and he came by the next Monday. He disassembled the dishwasher and ran a test only to find out the panel was good but one of the lines were blocked, he vacuumed out the line and the problem was solved.

First time to use the home warranty. I call them on a Saturday morning because my refrigerator stop working, they told me that a technician is going to call me back in 24 hours to schedule an appointment but nobody call or email me back. I end up paying another company to fix my refrigerator. And on top of that the call every day to see if I want to renew the policy even when they never help me solve my problem.

Everything was taken care professionally and quickly. The people at Choice were very responsive and I was glad that I was able to file a claim late on a Saturday night and then the repair people took care of it as quickly as possible.

My hot water tank failed and even though the policy did not cover it, CHW gave me a courtesy credit of $100.00. The entire process was timely and friendly. And, although I was not technically covered, the $100 offset my replacement cost.

I had an issue that needed a professional electrician to evaluate and repair. The gentleman that was hired to do the job did an excellent job. He was on time, accurate in his assessment, and performed his duties very well. He assured me that his work was warranted for one full year. He wasn't pushy, aggressive, or tried to upsell any service. I am very pleased with my first Choice Experience. I hope the rest, if any, are as positive.

Technician came within few days - ordered a part needed, however, part was out of stock, took sometime but essentially they determine that the machine should be replaced. They paid the appropriate amount for the replacement of the new machine. Overall, very good experience - took a bit longer because of out of stock item but eventually it was done in perfect manner!

AC unit went out Saturday so we called for CHW for service. Customer service folks were very polite, professional and seemed genuinely concerned about issue. The HVAC provider called and explained the cost if they came out on the weekend. He said we would have to pay up front but he would get approval for work on Monday and Choice would reimburse us. My wife and I opted to wait until Monday to have the repair done. RHR the AC company was on time, diagnosed the problem and fixed it in 45 minutes. Best service from a warranty company and their contractors we have had. Glad my Dad told me and my 2 brothers to drop AHS and get Choice Home Warranty.

Advanced was friendly, professional and fast. Will use them as my primary Plumber. They diagnosed the problem (Leaky Tub), gave me options and corrected the issue in a neat and timely manner. I would highly recommend Advanced Plumbing to my friends and family.

My home central a/c stop cooling around June 12, 2017 and I called customer service with Choice and reported the problem and filed a claim. The customer service rep was cordial and a technician responded in 48 hours to diagnosis the problem and fixed it within a week.

My AC went out and since I live in AZ I needed it fixed right away. The temperatures were climbing and inside my house was getting hotter. They sent out the order but because it was on a Sunday, no one was answering so the nice person at CHW told me I could get my own service person and CHW would reimburse me if the fix was something that they do. The work was done and my reimbursement is on its way. So very accommodating in such an awful situation. Thanks!

I have no complaints at all. Everything was handled quickly and efficiently. I am still waiting for the part to come in but I'm assuming there will be no problems. Technician was prompt, very customer service oriented and arrived when he said he would.

Clogged shower drain. The plumber was on time and knew his trade. He was able to explain WHAT THE PROBLEM WAS and do the repairs to my satisfaction. He explained how the pipes run under the house and where the clog would be according to the drains that were involved in the stoppage of water at the time.

Our A/C went out and we called to get it repaired. The mechanic came out and said the air coil inside the furnace had rusted and cracked over the years of it cooling and heating. Unfortunately Choice Home Warranty did not cover rusted components and we had to cover the cost ourselves but they did give us $300 dollars toward the cost to fix it. Overall the customer service was great but disappointed it didn't cover something that was out of our control and should have been covered since it was an internal part of the system.

I submitted my claim late Thursday evening and by 7:30am Friday morning, the contracted plumber had reached out to me to schedule an appointment. I was able to get an early appointment on Monday. The technician was prompt, polite and efficient.

I am very pleased with the service that I recently received. I put my service request in online and was contacted the next morning by the vendor. On the Spot Air in Las Vegas. They came out the next morning, found the problem, replaced the motor in less than an hour. They were courteous, prompt and informative. Thank you for great service!

I had an issue with my refrigerator. Choice Home Warranty was quick to assign a technician for my repair. I have experienced nothing but excellent service. They are the best home warranty company I have had so far. I like them a lot. Great job!!