Choice Home Warranty Reviews

Choice Home Warranty is in violation of CAN SPAM laws. They send their emails under different addresses/aliases each time, and do not honor unsubscribes. I receive at least two emails per day from this poor excuse for a company, none of which are relevant to me. I have unsubscribed many times and continue to receive them. Each separate email in violation of the CAN-SPAM Act is subject to penalties of up to $40,654 - the FTC needs to enforce this for us poor consumers! I'm about ready to change my email address just to get away from them.

The claim was processed quickly and scheduled promptly for the next day. The representative was respectful and product knowledgeable. This plan and company will save me a lot of money. I recommend the company. I have savings when purchased and when claims are made.

I am very pleased with Choice Home Warranty. I called Sunday night to report an issue with my air conditioning unit, I received an email the next day with an appointment and the name of the company that was coming to repair the air. The technician came on time. He was very courteous and fixed it right away. Thank you Choice Home Warranty for such good service.

I have a toilet that is running my main bathroom. I found Choice Warranty number on the internet. The automated system was very simple to guide you to customer services. My experience placing the claim was very good. Now, waiting for the technician or company to give you a courtesy call is taking some time.

When we subscribe to Choice at the beginning (Sept. 2017) we had agreed on a 2nd refrigerator in the garage. When we filed a claim 1-22-2018, we found out that it was not covered. The gentleman who wrote the policy put down a stand alone freezer. The lady who helped with the claim (Lajuane) was very helpful in changing it to the right 2nd refrigerator in the garage. She was most helpful. Thank You.

They are very quick to respond and they respond it’s not covered. The water heater wasn’t covered because it had corrosion on top and it leaked in the middle. The air-conditioner wasn’t covered either. In my opinion this company just takes your money.

1st claim to this company, they do not cover ice makers... not my first issue, they had triple charged me when I first signed on. It took over a month to have the triplicate charges removed from my bank account... do not sign up for this company. I certainly learned a very expensive lesson, ask questions on what is covered.

At this point I'm very dissatisfied with the service. Today the 24 hrs window have passed since I file the claim for my water heater, I have called twice and now I get a texts asking for my experience plus a texts saying I can do the reimbursement plan. Wow. That's how value customers are handle. My words are true.

My claim was handled professionally & in a timely fashion. At a time when you are stressing & you're in the middle of taking care of things being done on the weekends a little help to get the problem resolved is appreciated. Thank you.

Stay away from Choice Home Warranty!!! I'm a Real Estate broker that got a Choice Home Warranty for my own home. What a mistake. I put a claim in on my washing machine. A tech came out to check out the washer 3 days later. He told me before he could fix the washer he needed Choice Home Warranty approval to get parts to make the repair and that he would be back the next day. The repair tech never returned so I called him up. He told me Choice home Warranty denied the claim to repair. I called Choice Home Warranty and got the runaround. Finally I got someone that would talk to me. I was told since the washer was only 2 year old we must have overloaded the washer and that it was not normal wear and tear and therefore not under warranty.

So far, I have not had a favorable experience. Most everything called in for a claim is excluded. If I would have been informed on the excluded items at purchased, it would have not been purchased. The sales pitch is very deceptive.

The claims rep was very helpful and concerned with my needs. He was very fast and efficient. He told me when to expect when an appointment would be made and how much my copay was. That someone needed to be there when the technician arrives. He asked if I had any questions before we hung up.

We are paying for necessary repairs for a non working furnace...it might be a good idea to implement an EMERGENCY clause, especially during severe inclement weather. When it was explained that I had a 94 year old, it didn't seem to matter, even with an incoming storm.

Discovered leak from water heater 12/23/17 e-mailed my problem to Choice Home Warranty. They told me I would hear from a plumber shortly. Plumber called and after looking told me I needed new water heater. Old one was 11 years old. Plumber called Choice and was told it was not covered. I have Choice Total Plan so I called and was told it was not covered. Plan does not cover tank leakage. (That’s the main reason for Warranty Co.) Well plumber was able to get new water heater on this Sat. evening and install, work completed by approximately 8:00 PM. I PAID $1055. Choice Warranty paid ZERO.

Customer Service was excellent. Noel was very knowledgeable regarding the items covered by Choice Home Warranty. Noel was quick to recognize a Retired Marine Corp Veteran that spent thirteen months in Viet-Nam. I was immediately offered an option to use the Veteran five (5) years Saving Program. Thank you very much.

You need to show the complete coverage on the document you sent to us today so customers know what they are buying and what to expect from the plan. Also, it should not take two weeks to get the customers their contract. When does the 30 day period begin? For us is it today or when we receive the contract? The ratings below are based on getting what we have been told we would receive.

In late October of 2017, Choice Home Warranty denied a claim on a 13 year old AC compressor because failure was deemed "not normal wear and tear" as per their disclaimer. Have had their Warranty product since March and at the time of this writing I still have it. The fact is, an electrically-shorted, hermetically sealed Trane Compressor cannot be diagnosed for failure type unless it is cut open and examined for root cause of the electrical failure. Technicians from two different HVAC companies have verified and agree with the aforementioned statement. Choice cannot and will not provide, in writing, the type of compressor failures which are considered "normal" wear and tear because this will obviate their ability to dismiss ALL claims due to the "normal" wear and tear clause.

Lynch electric responded in a very expedient fashion and resolved my issue in short time. I was thoroughly impressed with the gentlemen’s work ethic and knowledge. My technician was very pleasant and addressed my issues with a smile. Great Job Lynch electrical!!

Lady in office left me a time and day on my voicemail. When I called to make arrangements she was extremely rude and told me I needed to call Choice Warranty to cancel and reschedule. Please do not send that company (Hobbs business) to me again.

Very disappointed that I was given incorrect information when I purchased policy. I was told I could use my own contractor and now you are throwing up road blocks and making it difficult. Your sales pitch should be honest and it's not!

Cancel my order. I tried to e-mail you. No luck. Your rep made me feel like I was buying a bad used car. I called today. After waiting on hold for 1 hour the person I talked to would not let me cancel my order. I called my credit card company and closed the card.

I must say I just switched over from American Home Shield and Maurice did an excellent job in describing everything and helping me switch over and giving me a great deal! He genuinely cared about my service versus my previous experience with a warranty company. Hoping for great service as well!

Service was good when placing the order. However I called to cancel the claim as the service was no longer needed. I had on hold the first time for 20 minutes never spoke to a representative. Called back again. Was in the phone for 15 minutes. Still didn’t speak to anyone. Finally went in the website. Didn’t see anything that said to cancel a claim so I went to the area to check the status of my claim and sent a reply to cancel. Also called the company to cancel. Not impressed with your friendly staff member!???

Choice Warranty could not make an immediate appointment for Heating System Inspection and Repair during freezing weather period. I was required to wait two days for a first available appointment. Priority was not provided for this emergency. I am very disappointed and dissatisfied when I purchase a "Total Plan."

This is at least the third time that I have requested service and there was no one close to me. I have paid by act debit for quite some time. If I don't get a call from someone else on their way soon, the last draft really will be the LAST DRAFT. I will not pay for a service when I receive absolutely nothing in return. I have a burst pipe and was told that providers have 24 hrs to even respond to tell me they are too far away.

The claim was placed promptly for broiler element and taken into the system but after a day, I received an email that you cannot get anyone to come out and that I should get my own repairman. Not cool... I will click on that reimburse link and do just that.

The people were polite and spelled out everything very clearly so it was easy to understand. And, since I was a Vet and over 62 yrs old they made it very affordable to buy this warranty. I have not used it yet, but if they are as kind as they were when I got it, I am sure that there will be no problem in the future.

On October 30th, 2017, I called Choice Home Warranty because my heater was not working. I was scheduled for an appointment for Tuesday October 31st, 2017. My claim number is #**. The heater contractor Cedric ** came to my home on Tuesday October 31st at 5:00 p.m. and looked at my boiler and said that there was nothing wrong with my boiler area but I needed an electrician. I scheduled an appointment on Wednesday morning November 1st for an electrician to come out to my home, my claim number is #**. I called the electrician J. Morgan Contractors and he said he could come out on Wednesday at 1:30 but came at 5:00. When he got there he worked on my boiler for approximately 2 hours, he went to the store and bought 2 transformers and came back and started fixing on it again.

Your ad sounds good. I want to believe this is the best thing for my home. Being elderly and handicapped, I will likely need assistance with keeping my household in good running condition. Your Rep. **, was polite and helpful in explaining what this warranty covered as well as the cost. I think you have a valuable employee in him. Thank you.

As I was checking out Choice Home Warranty online, I got a call... It was Anthony from Choice and he was super helpful and answered my questions. If the service is as good as Anthony was in helping me, I'm going to be a very happy customer.

So far, I have been impressed with CHW and their staff! The girl helped me yesterday on the phone and was very polite! I have had better luck with your company than the last warranty company I worked with in the past.

I have been reviewing and shopping for Home Warranties for over a week now. Googled, the top rated companies of which you are one. I have spoken with several reps from each asking why should I buy from your company. All except Eli wanted to satisfy me by reducing the price. All are comparable in price, and all are good. Eli complemented the others while establishing Choice as the best while giving top notch service and backed up his conversation with places to go on the web for justification and written documentation. I paid more but feel good about my decision. He then exposed me to other options for savings and long term commitment. I can only hope that your service is as good as his sales professionalism.

I initially enrolled online. 3 of your representatives called me before I could Complete the app. I talked to Jake. He was helpful, I purchased the total plan. During my call I received several deals??? 25% off $65 fee? Confusing and overwhelming. I tried Calling but CS was closed.

This sales associate was a bit pushy. He was thorough, kind, understanding. I hope he wasn't just selling a lie to me. This has happened before with sales associates from Sprint. He did not understand that seniors need low payment schedules... like monthly payments. Not 3 months with $100+ payments for 3 months. Seniors get these policies because a breakdown in a home is detrimental considering the retirement money available.

The oven does not come on, gas is smelled and will not light. The repair person, was not responsive for a few days. I had to call Choice Warranty to get in touch with him. He gave us a day and time and cancelled on two occasions. As it stands today (Jan 16th 2018) it's been more than a week and problem is not resolved.

Garage door opener - The best service I have ever received. I called at 8:15 this morning and they were here at 10:30. The technician was wonderful and very professional, I am very grateful for the great service I received.

I paid for the warranty package and then realized that there was a $45 service fee for each call, so I immediately called to cancel. However, after speaking to Kevin, and explaining my concern about the service fee, I understood better about the fee, and that is all I ever have to pay. Whether they replace or repair, there aren't any added fees.

I couldn't be more pleased. The problem was fixed the day after the claim was filed. Someone from Rescue Rotor Pros came, he was extremely friendly and professional. I am so glad that we have the warranty with Choice now. We wrote a check for the co-pay and the plumber brought it back and said because it was the first claim we didn't owe anything.

I am satisfied with the value and the plan I selected for my 3 properties. However, getting to a point of decision I encountered many aggressive sales pitches responding to my online inquiry and when I made the decision to join, the same aggression with the sales pitching... I am not customary with such pointed sales with this type of service and it is a turn off. My expectation is more of a warm and inviting interaction to ensure I select what I need according to my budget, not to be pitched 5 times in one conversation. I almost hung up, but instead I advised the rep to slow down, he was taking me too fast... I felt like I was buying a used car and begin to question the product and was I really getting a good deal. It’s important to be able to trust a company that offers what you offer. After all of that, I only received notice of one contract and had to call this morning to get the other two...

Your sales rep. Nathan was over bearing. He did not listen well & preferred to “pressure sell”. I choose your home warranty because the price was far lower than your competitors. If the price between the competitors was closer I would have definitely taken my business elsewhere. One time deals “take it now or lose it” are professionally discourteous & demeaning. I certainly hope your service is better than my sales experience.

We are very pleased with the policy and price of the warranty but the sales person was extremely helpful, answering all our questions in detail and so we could understand exactly what we were purchasing. Thank you for doing such a great job for us.

The website provides very easy-to-follow steps to make a claim. It was a quick and efficient process and I am thankful for Choice Home Warranty. This was the first time I have made a claim through the website and if I ever have to do so again, I am thankful to have them taking care of us.

My garage door will not close. It was recorded as a garage door opener that didn't work. I have a garage door open in very cold temperatures plus no way to lock the garage for safety. Having to wait 3 days and the company you are sending wouldn't even call me back. Not a safe situation.

Choice Home Warranty is the most egregious company I have ever had the displeasure of working with. They lie, cheat and create falsehoods to get out of paying for repairs that are clearly covered under the contract. They are the first company in my life that has driven me to file a complaint with the Better Business Bureau. DO NOT USE THIS COMPANY!

I called over weekend and snow storm in area. Choice contacted me right away and within 4 hours a company called and left me schedule to repair for Wed. But they came today on Monday and fixed my dryer. They were excellent and I feel blessed to have Choice Warranty and am telling all my friends. Thank you so much. In a time of bad news it is good that some companies stand by their word.

Thank you for allowing our first home warranty claim be very good. We were at first denied, I called Choice back was very upset with this decision. After speaking to the representative he understood my situation and made it work. I am an agent and have lots of warranty companies trying to get my business. I chose Choice since our company has them as one of our preferred vendors. I also adore our sales agent that has continually worked on getting my clients. I will continue to encourage my clients to choose this company.

Customer service good, but I have problem. Their choice of selecting companies for repairs, my repair request since January 1st 2018 for HVAC outside fan, they sent multiple emails company names and their telephone numbers. But nobody shows up their given time, if you call them they don't answer nor they call you back, still waiting for technician. My experience with Choice Home Warranty is very bad. I will never fall for their sweet talk.

Kevin was courteous & professional. I can't think of any more I can say other than CHW has in the past virtually encouraged me to cancel my contract because of the hoops it makes me jump through every time I have a claim. Each time CHW appears to look for any reason to deny the claim, by having the contractor take photos showing dirt, dust, etc. in order to justify it denying coverage due to "customer neglect".

Fast, professional, and efficient service. Choice Warranty is an easy company to deal with. Each time I've used the service, I have been pleased with the technicians sent out and the work done. I'll renew when my policy expires at the end of the year.

Called Choice Home Warranty. Put a claim in. Never got an email or service call to any technicians. Called again to check the status. They said they couldn't help me because I already had a existing claim. When you make a choice in getting a home warranty, don't go with these idiots. Choose someone else. After all you have another CHOICE. (American Home Shield) same price and always discounts. Customer service, Value, And what coverage? 0 rating on everything they stand.

Furnace has been broken since November. The first technician that came, covered, but didn’t fix it. Second guy that came, never submitted paperwork. Third technician evaluated the situation, and they denied my claim. If it was covered, and their technician couldn’t fix it, then how is that my fault, and now my claim suddenly isn’t covered? The only thing they held true to was taking my money. Terrible!

Just made a claim and waiting for a response. My renewal date is 2/15/2018. I will renew once I see how this claim is handled. We had service before and had a problem that took a long time to resolve.

The temperature here was in the 100's and the a/c went out at one of our rental units. I filed a claim on the computer that evening and Choice had a repair man there the next mid-morning. It was fixed and we have a very happy renter. This is about the 4th time we've filed a claim with Choice and they have always been extremely fast and very nice to deal with.

You don't cover frozen pipes. I'm shocked to discover that you do not cover the normal wear and tear caused by weather. What the hell do you cover? I've already posted my dissatisfaction with you on Facebook and will continue to find ways and means of exposing your lack of coverage. This is my second dissatisfying interaction with you and it will be my last because I am canceling.

No hot water, which is also my heat. Really 4 days to repair or check heat and hot water??? I am completely unhappy with my first service call. I am a senior citizen without hot water and heat. Totally unacceptable and the people I was recommending you to I have told them NOT to use you. You are a fraud.

We used this warranty for the first time on 1/12/2018. We purchased the warranty in June 2017. We submitted a claim online, which was not easy to find on the website after we called the phone number to be told ‘they were experiencing unusually long wait times’. We received a call back ~30 minutes later confirming an appointment for Tuesday, January 16 between 11am and 3pm. 72 hours seems highly excessive considering we reported a leak and water had saturated our upstairs carpet!

I'm a Realtor. I offer Home Warranties on some of the homes I sell. My office gets solicitations from numerous Home Warranty companies. I compared the prices between the companies and this one beat the other companies by a significant amount. Ordering it was a breeze and took me maybe 2 minutes tops. I highly recommend.

I am writing to you to tell you that I had a great experience talking to Damien today. He was polite, courteous and answered all my questions. I was going to purchase the 1 year agreement, but after Damien's explanation about the 5 year program I signed up for it.

Don’t do it! It’s a scam. Maybe 2 out 20 might get covered. Worst experience of our life. When they deny your claim by email & leave a message but don’t talked to you until you call them back. Buyer beware!!! Nothing is covered. Fine print they don’t cover the unknown!

I was completely satisfied with the service I received from MW Heating & Cooling and how quickly Choice Warranty put him in touch with me. Michael worked with my time schedule, repaired my issue efficiently and was overall very, very good. I would recommend Choice and MW Heating & Cooling to anyone.

This company is horrible! I never make complaints but I felt that it was necessary if this will help someone. I'm still waiting for someone to come fix an issue in my home that is supposed to be covered through my warranty. One company quit because they said they no longer want to work with Choice because they're very messy. I had to agree, messy is bit of an understatement. Companies in my area do not want to work with them so I'm assuming this may be why it's taking so long to get the problem fixed.

My furnace went out one week after I moved into my home. Over one month later, my children and I are still without heat. Choice Home Warranty sent two techs out that did not even service the type of furnace that I have. One tried to do something to it and left. Finally someone capable came to fix it, but two days later, the furnace quit again. There was a part leaking oil, so the tech stated that due to the leak and the age of the furnace, he recommended replacement... First, Choice Warranty tried to claim that the leak was at the storage tank so it was not covered. I told them that didn't even make sense, because my storage tank is outside, and the leak is under my house - at the furnace.

Your people are great to deal with. Thank you. I have looked at other warranties and yours is the best rated high in the state of Wisconsin. I have had no experience in using the warranty yet your policy is insurance for me. I have recommend your policy to my family who lives in NC and SC. Both of them have new homes at the least 2 to 3 years old.

Today 1/12/18 I got through (finally) to agent Charles without too long of a wait. However for four (4) days previous I made several attempts, at different times, to speak with a live person to submit a claim. I tried going online as well, but all I could accomplish there was to get a sales person who only wanted to sell me a contract, which of course, I already had/have. He was helpful in as much as he transferred me over to the claims extension but then I had a long wait again. I was not able to submit a claim online??? The system kept taking me the sales portal. I need the service my contract provides when I have an issue with a covered item/system. However long wait times are quite inconvenient and most especially a waste of minutes if on a cell phone. Today's customer service was good, your wait times need improvement.

Electrician came the same day. He was diligent in investigating the problem and was able to resolve the issue. Very professional service. He not only replaced the GFI but replaced a cracked outlet that he found in the investigation process. I felt very comfortable that he was knowledgeable and capable. I would definitely recommend Choice Warranty company.

Stove display shows some problem with oven working properly. Trust it can be serviced and fixed soon and properly. First time I've used your service. Service rep was very nice and understanding. Have never had problem with this electric stove before.

Blower went out on heater unit 12 years old. Denied claims because of lack of service on blower. How do you do service on blower in a sealed unit. Not a service item. Claimed blower dirty caused failure. Had condensation dirt on fan not motor as all AC do. Coils have been cleaned at each yearly services by AC company. Beware. They have a preset list on how to refuse repair always. Will repair tech not trained and unprofessional.

Had been with Choice for about a month and a half. My fridge stopped cooling. Called them up, a technician came to check it out. He said the problem was an electrical board, so he was going to order it. A couple of days later, he showed up. They had sent him the wrong board. A couple of more days Choice called me. The technician had said the compressor had a leak and they did not cover that or the replacing of Freon. This was a total lie since the technician had said he could not check the compressor because he needed the electrical board to turn on the fridge. So, I got angry and demanded my money back which was $608.00 plus the $45.00 I paid the technician because he never the fridge.

My agent made a great attempt to sign me and found a few discounts to make the deal. The background noise was a huge distraction and gives the impression of a mass produced operation. This needs to be addressed. The agent kept pushing for a long term commitment even after I told him several times that as a new customer I wanted to see how this warranty worked before I extend my coverage at any price.

I appreciate a good sales person but when they try to be overly aggressive it turns me off. I still have not received an order number or have I gotten anything showing the properties that I requested covered.

So far my experience getting coverage has been great. They understood what my particular needs were and gave me what I needed without a problem. I haven't had to utilize their services yet but the cost is very reasonable and the service fee for each visit is very reasonable also.

We have been with a major competitor for the life of our home and the service and care has declined severely. Out of sheer frustration I looked up Choice - read the reviews and took a chance to find a better company. Wayne ** went out of his way to not only find the best possible solution for my mother's budget... he was human. He understood our needs and really feel comfortable and we made the move... this sale is made on what if's and I am confident that we have made the right choice. Wayne ** went above and beyond - thank you.

Glen was very courteous. Very polite and quick. I hope that my service with tech will be the same. Professional he listen without any interruption. I think my call last no more than 10 minutes. I hope to have the same prompt service in the future.

The only thing I can say good about Choice Warranty is that the salesperson who convinced me to drop AHS and switch to Choice was brilliant. She sold me so well that my sister in DC switched also. She has better sense than I do, she has switched back to AHS. Each claim we have submitted has been a struggle. Even emergency are not responded to timely. I had a toilet overflowing and was asked to wait 2 days for a repair person. I ended up hiring a company to come out that day to perform the repairs. I have an electrical issue in my daughter's room. We were told that Choice would pay for the part that was inside the ceiling but they would not pay for the work it took to get to that part nor would they pay for the replacing the parts damaged to get to the covered part.

Luke ** was the salesman who spoke to me over the phone and convinced me to get the 3 yr. pkg. He's a very good salesman; my realtor had recommended your company also has the 3 yr. package and raved about what good service she got when her washing machine broke and 'Choice' replaced it with a brand new machine.

They suppose to be emailing me someone to fix my oven and Choice gone email saying can I forget and Safiyyah me one to fix my oven. You all do bad business. How you gone advertise that you just as good as American Home Shield and you can’t get a vendor to fix my oven. Bad business.

I just signed up for Choice Home Warranty, so I can't really comment on all areas of their customer service just yet. However, I will say that the process of establishing this service was extremely easy and quick. The representative helping me was friendly and very helpful. Based on my experience so far, I will definitely recommend Choice Home Warranty.

01-10-2019 I was purchasing the total warranty, gave my credit number and almost done when sales person tried to sell me a 3 yr warranty. I told him NO several times. The sale person went ahead and charge me after telling him no several times. PLEASE CANCEL THIS WARRANTY! I PROMISE TO NEVER CALL THIS COMPANY AGAIN.

Choice Home Warranty does not have anyone who can fix my garage door or refrigerator, rather, Choice Home Warranty wants me to find someone myself, pay for it myself, and then submit a claim form and wait for reimbursement. Choice Home Warranty did not have a problem selling me a warranty, but they have a problem finding technicians.

Don't purchase a policy from this company. They have not covered any claims that have been submitted. One claim, my dishwasher, they gave me $165.00 to replace my dishwasher, without an option to have it repaired. This company is a rip-off. If you are looking for a home warranty company, use a different company. I know three people that also have home warranty policies, and their claims are all paid.

Noel was the salesperson that called me in response to my online quote. He was very professional, succinct, and knowledgeable. He answered my questions and didn't try to waste my time. He was also able to offer a three-year plan at a reasonable price.

I was very pleased with the service I received when calling about a home warranty. The Salesman was very knowledgeable about the warranty and looked for the best pricing that he could give me. Did not take long at all to get the policy set up and going. I would definitely recommend others to Choice Home Warranty!!

I have contact with Choice Warranty. My cooktop could not be fix. The ofter to give me 300.00 dollars. Parts were not available. Found a new cooktop for 1731.00 at appliance store in Huntsville, AL. They said they would noted anything but give me the money, I said, "Send me the check so I could get on with my cooktop." They said it would be 30 days or more before they could proceed with the check. They would not replace my cooktop. Think their warranty is worth the paper it is written on.

Thanks to Myles for his time and patience today. I was shopping for a warranty plan and he made the process quick and seamless and I walked away confident that I got the best plan for my needs. I'm praying that I will not need the service but I believe that if I do, Choice Home will extend the same professional customer service I received today.

Be sure to read the fine print because they basically don't cover anything. Of the 5-6 claims I filed, only 1 was covered. I wasted money and they didn't fix anything, just took my money for the service calls only to tell me that what I needed done wasn't covered. If interested in more, my A/C repairman even said that is was fraud the way they sold me on their coverage yet wouldn't cover anything.

Pleasant experience when purchasing warranty; agent was very professional. Was not given an order number. I don’t give out my phone number. I would gladly recommend your coverage to a friend. As a matter of fact I already recommended your company to a friend and two relatives.

I was annoyed by the phone in service for claims, since I got the "unusual incoming number of calls and long wait". If that is the case they should retain additional service call operators, however, they do direct you to the website to place a claim. This was easy to do and straightforward. The website has a "view status of claim" hyperlink that you can follow its processing status. I have yet to see how fast the processing is carried out since my request is loss of refrigerator.

Scheduling service request thru online was very simple and took less than 2 minutes. Received acknowledge email almost immediately and service appointment was scheduled within a day. Service Rep call and confirmed the appointment and did the service inspection within time, ordered part and gave estimated time and the next step to replace the part. Very professional and would recommend to my friends and family.

I was pleased with Anthonys’ service, he was helpful and not pushy like the other agents were that continued to call me even after I told them I would call when ready. An agent hung up on me when I tried to explain that to them.

I want to cancel. You are not with BBB plus I was told I would be charged $350 and I was charged $400, and I was suppose to get $45. On service according to email and I was charged $60. I cancel this. I REPEAT I CANCEL. YOU DON'T EVEN ANSWER YOUR PHONE. WHAT JOKE!!! I HAVE BEEN ON HOLD FOR 35 MINUTES THE 1ST TIME AND longer the 2nd. I don't feel you deserve one star.

The electrician was on time and was very polite. He diagnosed the problem quickly and fixed it quickly. I was very impressed by his skills. He seemed very knowledgeable about the problem. I definitely would recommend this company to anyone.

My dryer stopped working on 12/30, so I placed a claim with CHW. They assigned the claim to a company that was supposed to arrive between 3:00 and 8:00 pm. They arrived at 8:15 pm. The technician did no troubleshooting, but said I needed a new connection for the dryer to the gas line. He proceeded to ask me if I wanted to go with him to Walmart to get the parts. Then wanted to know where my husband was (I live alone). After not fixing the original problem, he left saying the dryer was working fine. A day later, it stopped again because it had never been fixed.

#1 I have never had trouble making a claim. I was told I could make a claim 24-7. It took me over 2 hours this morning just to get someone on the phone. I even tried sales for help and they hung up on me twice. YOU DON'T HAVE ANY PROBLEM GETTING MY $41 plus every month.

Worst customer service by any company I have ever dealt with. Took multiple phone calls to get a claim filed. I left a message and call back number that said they would have the next available person call me back. Never got a call.

I signed up for your home contract this morning. Provided a CC number for payment of my first payment. I decided about an hour later to cancel the contract and get a refund and have absolutely no assistance with 5 phone calls, transfers to other reps, leaving a message and 4 emails with no success. Completely unprofessional. Call me at ** if you need more feedback.

Today when the repairman came, he explained Choice would order the parts and I would have to reschedule an appointment to repair my dryer. I could be a week without my dryer. I do laundry for my brother in a nursing home, so now I will have To go to a laundry. This summer I called Choice Warranty because my air conditioner stop working during the night. I had to cancel my order due to the fact it would be three days before a repairman would be here. Now I realize it would been longer if parts had to be ordered. Due to my Mom's health I had to call a repairman myself and pay full price. Not sure what good Choice Warranty is. I would not recommend them to anyone. I'm going to cancel as soon as my contract expires. Very disappointed!

I have the optional coverage on the icemaker. My ice cubes were coming out with dirt in them or on them. Very disgusting! I'm told I need a new water valve to the tune of $168. So why should I have optional coverage??? Each time I called I had to wait on the phone for over half an hour but once I got through to them, they moved quickly. This was only the second claim I have ever made.

I had a technician here and neither of us were able to get through to speak with someone after the technician put in the request online and was sent an email stating to call a number to provide more information from the homeowner. After both of us getting hung up on numerous times after being put on hold an hour later he was able to speak with someone who could not grant anything to be covered because they needed a home inspection report but did not provide me with any info on who or what fax number I am supposed to send it to. At this point I am fed up with the customer service I received. I will not be renewing this service. What a joke. I have yet to be able to speak with anyone from this company. If you like sitting on hold for long periods of time and being hung up it’s great!

She was like a machine that I felt I was speaking to. I asked if it would be a plumber that was coming. She didn't know depending on the issue. Because I know you can have up to three items looked at during a trip, but she didn't ask if I had any other issues. I have been debating on keeping your company for my home and now it is more questionable. Thanks.

This is my first claim, phone associate was extremely helpful and knowledgeable. Made the process so easy. In the future I will utilize the website as it too is user friendly. Great customer service. Most of my concerns were addressed before I had to ask.

Once I put in a complaint, I receive a quick turn around for an appointment for that appointment to be changed a few times before the actual arrival date. Once they arrived then the part had to be ordered which took about 2 weeks while my senior tenant sat in the cold. The company did not try to put a rush on it. They came with an attitude on the day to fix the issue. A day or two later the same issue broke again. They had to be recalled back again. I have not had a good experience with the companies that get my order keeping the first appointment date given. I seem to receive many emails changing the dates which is quite frustrating. For a customer wants their issue cared for as soon as possible.

Selecting Choice Home Warranty has been one of the best business decisions I have made as a homeowner. They respond quickly and my experiences I have had with their service companies has been professionally satisfying. In this case it was my oven that went kapoot with a houseful of company.

Craig was wonderful. He answered all my questions. I feel I am receiving good value for my money. Previously I had received an estimate for a protection plan on just my refrigerator from a different company. Much better value to go with Choice Home Warranty.

Jason sold me on the 3-year plan by offering me another half a year. He also is the payment by breaking it up in three payments. I think it's a win-win. I feel confident that I am insured by very good company after I explained more to me about Choice Warranty.

Do not use phone in! Online is easy once you get to the right place. I mistakenly filled out a form and they thought I was trying to get a quote. We got a call from local contractor within 30 min. Have an appt for tomorrow. One more day without heat.

After a rough start holding for over 20 minutes for a person, the lady who helped me was wonderful. She resolved my issue by creating a new order and put in a request for "no $45 fee" since I had already paid one for a service that was never completed. I'm praying for a positive resolution to the problem with my dishwasher.

Very impressed.

Plumber needed. I am told they can’t find a plumber and suggested I find my own. I don’t like this and I don’t have the money up front to wait for a refund. I am a member because I was confident you would know the best in the area. There has to be one plumber willing to take the order. Thank you.

She was a very nice, gracious person. She hands led my claim to the very best of her ability. I would recommend you just because of her. I plan on telling my family about your co and the service there.

I called in this morning to order a new home warranty and the agent was very helpful and didn't take long to set up. Bradford ** came by our office to let us know about Choice Home Warranty and we look forward to working with you. Thanks for your help.

Sent me message call asap at 830. Not open until 9am. Did not say when I brought policy that I had to wait 30 days. The phone prompt keep saying push 1 and they will call you back. It did not work. Took long time to answer.

I had 5 inches of drain water come into my furnished basement and called home warranty for help. They helped me pay part of two bills by reimbursements I filed for after I cleaned up some of the mess. Although I still must pay the $45 fee for service I still was grateful for the coverage above that which I expect to receive this month. It takes 30 days after approval for the amount to be sent.

I had to wait for over 15 minutes for a representative. I finally hung up and decided to use the on-line service. I have a portion of the house with a bedroom with no power. Today is Sunday. The service technician did not coordinate a scheduled time and I was assigned an appointment that has been scheduled for Thursday January 11th, 2018 between the hours of 11:00 AM and 03:00 PM without any input from me. This appointment was sent to my spam email, and is 4 1/2 days away.

Very helpful and professional. Would definitely recommend a friend. Prices were reasonable and I like that it is taken out of your account and you have the option to pay monthly or yearly. I plan to tell my father about your company.

Leaking at top of heater at connector. Rep says not covered, she couldn't explain it satisfactorily to me why it's not covered. She says since tank is leaking, CHW doesn't cover the connector at top where it's leaking. I've got 3 contracts with ya'll and have recommended CHW to my son who has 3 rent houses and has contracts on file. I'm VERY dissatisfied with the "grey" areas on what is covered and what isn't. I had a similar experience this past summer on an air conditioner issue with CHW that didn't turn out well, also. Bottom line, when my contracts are up this year, I'll most definitely will look around for another warranty company.

For the first time in all the years I’ve been with you I was disappointed. I was having an emergency with water shooting out of my ceiling light fixtures flooding my kitchen and living room and I was on hold 69min. Trying to log the case a joke.

Called on 01/06/18 at 1:00 pm & was on hold for one & an half hours before I got to speak to someone. It is the next day & I haven't heard from a plumber. I have water leaking in my garage. I think it is a elbow that goes to the water heater.

I bought the Choice Home Warranty on 11/21/2017 for a home I was purchasing. I have had some repairs done on the home I am selling. The repair people were all unanimously agreeing that I should stay away from Choice Home Warranty because in their words -- "They do not cover anything and take forever to reimburse contractors if they do cover something." I decided to go to another warranty provider. I have submitted a request two times through their website to cancel my warranty. I have yet to be contacted. I am trying to do it now by phone and have been on hold for over 45 minutes! This company is pathetic and apparently dishonest!

The one major problem I have with this company is that they keep going into my bank account unauthorized and withdrawing money even though I am not on automatic draft and I have told them this several times. Because of this I will be leaving this company.

No heat, home is 54 degrees, told someone will try to set something up within 24 hrs. I'm a loyal customer and whenever I've had to call your customer reps. they always seem to try and find fault with the request to deny them. We need assistance NOW not tomorrow. Last time I called I was told to find my own service tech. and get reimbursed... That's not what I signed up for.

I have dozens of policies w/ Choice for my homes. I often have to wait a very long time to get someone on the phone. Your customer service people are very friendly, but your systems are not efficient. Your emails to me do not include an address of the home in question, which makes it difficult when you have multiple policies and many open claims at once. It's an easy fix you should implement.

It takes forever for you to answer the phone. Wait times of 20 minutes do not make me feel like a "valued customer." Trying to initiate a claim, it took about 15 attempts to log-in on-line before your website recognized my account number, even though I had typed it correctly each time. I suspect your website is not properly coded to work with APPLE products.

Tracie was very pleasant and patient with me as I asked all of my questions in regards to a new home warranty. Can’t wait to work with her in the future. Liked the flexibility of adjusting my warranty if I need too. Plus none of the extra submission of pictures extra before I could sign up.

It's now been two days since I reported my furnace is not operating properly and I still have not had anyone come to repair it. The temperatures in Mars have been very cold (sometimes below zero) and the temperature in my home is about 50 degrees. The ladies at your facility have been very nice but have not been able to help. I need my furnace repaired NOW.

I called because of a water leak under my sink. I was given an appointment time for the same day between 3:00 - 8:00. I received a call when he was on his way and he arrived a little after 7:00. He looked around, took some pics with his phone and I asked him what he thought. He said that he had to get approval before he could do any work. I said ok, then he said the approval line closes at 7:00. He said someone would call me in the morning. Why have someone come at a time that they can do any work? So this morning I'm expecting a call. I just happened to check my email and see an email from Choice that they want me to call. Why not call me? What if I hadn't checked my email? I call and the wait time is 12 minutes. I followed the prompts for a call back without losing my place in line. That was 40 minutes ago. I'm about to call back now. I'll let you know how that goes...

Waited on hold betw 10 and 15 mins. Then went to website where prominently displayed a page worth of stuff about enrollment and after a few tries found the small account prompt to file claim. Once I did get in, it worked beautifully and I received response quickly and now await call back from contractor.

When I call to check rate and item including. He said everything in the house appliances and plumbing. Also I have a sum pump in my house and deep freezer. He said it not included increasing $35.0 per item. I told him to cancel right away. He said is cancelled now. I hopefully get my money back.

Wait time over 20 minutes to submit a claim but to sign up for new service is less than a minute, Not good. 34 degrees heater out but could take 24 hours for a tech, not good. I hope all service claims are not that way especially during the winter.

Please have an option on the automated service for payment issues. I was transferred and had to wait over 15 minutes before a representative was present. I would like to just select an option like 4 or 5 to speak to someone about how to make payments etc. But the representative who did assist me was very helpful.

This company, is the most horrible company I ever seen, they lie, poor customer service, rude. And they don't cover things as they promised. I had a problem with my furnace which they send their technician, (Debnam Maintenance & Hauling) who actually gave wrong diagnosis and it happened to be the breaker and leaking of the furnace. When I called back they never apologize even no efforts were made to help. Per the manager I talked to "you have to call them yourself to get your money back" I went and paid another company Express Heating who actually diagnose my system (breaker was bad, leakage in the system itself).

You cannot get through to a customer service person, but you get right through to salesman. Person was clueless as to what she was doing. Was put on hold and hung up on me. Could not get through to a human after that. First time claim for small leak. Will be going back to AHS and contacting CFPB.

I spoke with Oliver whom processed my claim this morning. He gave me very little information. Did not explain what would happen next after giving me my claim number. He said bye and have a good day. I had to ask what would happen next. He only told me that there was a 24 hour response time. I asked him who would respond, he said a technician. I asked could I add an alternate contact number, he said no because the claim was already submitted. I never had a bad experience with the exception of this. He seemed as if he just didn't care.

Water Furnace Not heating. Tyra answered the phone immediately. She listened to my problem and ask a few questions. She said that a service provider will be contacting me soon (I sure hope so). My wife and I are sick and need the house to be warm. We both are over 70 years old.

Thanks for overall great service, ultimately. Unfortunately, my first call tonight (10:06pm) didn’t go so efficiently. The Operator’s name was Linda. She appeared very unconcerned and ineffective. She had trouble locating my address. I patiently repeated it four times and she suggested that I call again the morning. I responded by suggested that didn’t have extra time tomorrow and wanted to search another way. She told me it would take a long time to search via name, etc. I asked her to transfer the call to someone else. She said that she couldn’t and that they will tell me the same. Needless to say, I ended the call and dialed back. The second Operator was great and so cheerful. She quickly filed the claim. Now, I can finally get back to work. Just to note, I have 11 homes under warranty with your company and I want to continue the relationship.

I was on hold on the telephone for over an half hour. No one never answered the call. The uncaring male at the call center hung up on me 3 times. He was very rude, unprofessional and disrespectful. My refrigerator is not working and my food is spoiling.

The wait times to call are really long. Nearly 30 minutes. Then the technician calls in, does the work and leaves. When I follow up with Choice to get drywall fix set up, I’m told the plumber never called in with the work info. So I have to wait.

I honestly have no idea how this company is still in business. Terrible customer service and completely incompetent. Going on day 8 with no heat and they have yet to get a tech to my house. It's the coldest winter we've had in 50 years and I have two small children and no heat. DO NOT USE THIS COMPANY!!!

I waited a fairly long time to get a person, until Beatrice answered my call and went through everything and I felt she did an excellent job and I could hear in her voice how proud and happy she was working for CHW. I will wait until the Soft Water System is fixed or replaced. So far it looks good.

I am still waiting for a phone call from a repairman. I called in a claim on Wednesday afternoon. it has been over 24 hours since I talked to a rep from your company. This is unacceptable. I have called your company and have been waiting for someone to answer my call.

Quick and efficient is how I can explain Choice Warranty. I never wait longer than 24 hrs to have a technician dispatched to my home. I have been truly satisfied with customer service and the technicians for all claims that I have had recently.

I had my ceiling fan not working. The call was assigned promptly but the vendor was horrible (Smelling like a drunk and cigarette). The fan is broken again, I cannot reclaim since it is more than one month the fan was repaired. It is the 3rd call on same issue.

The person I spoke to was polite and very helpful. I would recommend Choice warranty to my family and friends. It was the first time for me to use Choice Warranty. The appointment was made quick. All email was sent out fast also.

The representative was very attentive and helpful with my questions and concerns. Seemed very straightforward and offered discounts not mentioned on the website. Very accommodating to my concerns and preferences. I would highly recommend Choice Home Warranty based on my initial conversation(s) with them.

I've had them for two years and have NEVER been able to have my broken appliances serviced without disputing their initial declined service judgment. Each occurrence has been an absolute nightmare. The companies they send are often rated very low on review sites. The gentlemen who came out today was unable to connect with Choice Home Warranty for an approval on a clogged drain line repair. After 75 minutes he left, but still had to charge me the visit fee. I've been unable to reach anyone his email or phone. Total wait time has been almost 90 minutes. I took a day off work and my refrigerator is still not working. This company is an absolute joke!

Some Electrical outlets and street light didn’t work. Two electricians arrived early during the assigned time slot. They were friendly, efficient and informative checking out all in question. These two electricians are a real asset to their company OneStop 24/7. Thank you, CHOICE for selecting a top-notch company to handle my claim.

On 10/25/17 I put in my claim for a plumbing problem. There was a crack in the pipe from an upstairs toilet leaking onto the ceiling of the bedroom below. On 11/29/17 the repair was done that required a hole cut in the ceiling to access the pipe. The flange, one of the critical pieces of any such repair, was not covered by the warranty and led to lengthy delays. Eventually, thanks to the local agent, I was reimbursed for the specific part. Unfortunately the hole in the ceiling was apparently not covered by the warranty.

You sent out Patton's Renovation who was not licensed in LA. He is only a contractor. No expertise. Diagnosed he said needed to replace air inducer MTR- $750.00 -- The company that has a maint. contract on my unit Harkins A/C & heater need more space to give you more info if you want to hear. Totally Patton misdiagnosed. Turn out needed a memory contact board. Your people agreed with Harkins' diagnosis. Send me more space so you have the full story.

My refrigerator stopped working two days before Christmas 2017. CHW was able to locate a technician during the holiday and he was able to troubleshoot the problem on the 27th. CHW ordered the parts and he had it repaired and running on the 3rd of January. The holidays impacted the delivery of parts or it probably would have been repaired in just a matter of 4-5 days if not sooner.

Why does Choice warranty only send out one company. Whenever I file a claim it is always the same company... Daugherty appliance... from AC unit to Garage door issues. I’m not too confident in this warranty company. I would like a company that specializes in the particular items for which I’m calling for instead of one company that have their hands in everything.

Not too pleased with this home shield. It's no better than the one I had for 18 years. It's just cheaper. I was told that your company helps the customer. Not true. I even paid for the year. You don't have answering service 24/7. I have to wait and call at 8 am.