Choice Home Warranty Reviews

My AC went out in 120 degree temps on the weekend. I filed claim online on Sunday morning and got a call back Sunday afternoon with a tech's phone #. I called tech on Sunday evening and he came out at 10am Monday and my AC was blowing cold again by noon. Mind you the majority of AC companies were backed up for 48 hours or more during this extreme heat wave. Thanks so much.

Choice Home Warranty is having excellent response time and their service providers are also very prompt and reliable. I had two claims in last one year and for both claims the issue was fixed within 24 hours. I would recommend Choice Home Warranty to everyone.

After a long hot day of baseball we came home to a hot house on a Friday night. I called Choice Home Warranty and was able to speak with a live person at 8pm on a Friday night. At 8am on Saturday I received a call with the name and number of the contractor. I switched from another warranty company and have been extremely impressed with Choice Home Warranty's service.

The service professional came on time and handled the repair quickly. The service I have received from CHW has been excellent. I have recommended this company to family and friends. I can't believe how fast the service man came, I did not have to wait weeks.

The process was pretty easy. The first time I called there was a message saying that there would be a wait, but I could enter a claim from the website. I couldn't find the page to enter a claim on the website, so I called back and the wait was very short (maybe 30 seconds). Staff on the phone was friendly and helpful. Technician who came to the house was professional and quick. My AC is back up and running. The customer service rating is only 4 stars due to not having the online claim form easy to find.

The leak occurred in the 3rd floor bathroom. I called Choice immediately, at 7 pm on a Thursday. A Plumber contacted me at 9:06 am Friday and arrived at my house at 10:30 am... That is very fast service. He was very professional and finished by 11:30. Great job Choice! No more water damaging my house!

Leaking disposal: Our claim was called in to KnoxHiggins Plumbing. The tech promptly called us, gave us a time and he was out promptly. Gave us a time window and arrived within that window. He was prompt, courteous and professional. I would recommend this company in a heartbeat. If I didn't have this home warranty and knew about this company, they would be the company I would call, no doubts about it. Very, very happy with the outcome.

What peace of mind it brings to have a home warranty for the little annoyances of a malfunction of an appliance or other home repair needs. In particular, in my case, yesterday--for my air conditioner to go out on the warmest day of the year so far. My service technician was thorough and completed the repair in a short amount of time. He even gave me great wisdom for maintaining my a/c. Thanks for a great experience!

Boss Plumbing replaced my garbage disposal and billed me a $60 service charge instead of $45 which I paid. Technician said Choice Home Warranty said it was $60 and told me that "I will call you tomorrow to collect $15 more. I called you and you straighten them out, thank you very much." They have horrible reviews and charging more than they suppose to. I will not want to deal with them if I need plumbing.

I had a fridge problem with an older fridge in the garage. The tech showed up in a timely fashion. He examined the fridge and explained the problem to my wife, who was waiting for him, and she had a tight schedule.

The repairmen were courteous and knowledgeable. They answered all my questions and fix the problem (air conditioning unit). They called 30 minutes prior to arrival and they were there in 20 minutes. Choice Home Warranty is a ten (10) in my book. And I will refer them to my family and friends.

Write on Choice Warranty and they delete your complaint. This is the second complaint I wrote. I wrote a story of the horror I have gone thru with CHOICE WARRANTY COMPANY. Three homes and three policies. Cover nothing at all... Son's, Daughter and my home. Interesting Posted the issues and it never showed on this complaint line. There is only one other complaint like mine. Interesting. All others are 4 stars.

The panel for our stove stopped working and I could not use the oven. I called CW and was told a technician would be out the following day. Later that afternoon Better Homes Appliance Services called me and an appointment was set up for the following day. The tech was prompt, clean and fixed the problem quickly.

David from AZ. Maintenance Svc. was very friendly and knowledgeable. He stopped by and check everything out with the refrigerator and said he needed to order a part. He stated he will be back on 6/28/17 to complete the service.

We requested service of an electrician. Customer service was fast and accurate, no long wait/hold times. I like receiving emails immediately with my repair request and confirmation that the job has been dispatched. The electrician himself was very knowledgeable and on time.

Thank you for an excellent and timely plumbing service. The customer service was ok but could have been better. The agent was not following what I was trying to say. I had already called the customer service number and she was providing it back to me to call. What a bummer! But the plumber on service call was excellent and fixed the toilet problem very well. The CHOICE warranty also remembered to credit my account from a previous call which was a repeat on a service that had not resolved the problem. Thank you for your prompt service. Please keep up the good work of placing customer first.

You guys were very quick to assign my claim to a vendor. I called at around 1:30pm and made my claim, and within an hour I received a call saying my claim had been assigned to a vendor and to call that particular vendor. I called the vendor right away and they had all my information and had a tech out to me the next morning.

My Air conditioner was bad. I filed a claim online and they had a technician come out here the next day to fix it. The technician arrived earlier than scheduled and he was very pleasant and professional and fixed the air conditioner within 15 minutes. Great services I will say.

Cecil from Mojave Air Conditioning came this morning and straightened out the mess that a previous company that Choice sent out a few days before (unnamed) had left. Cecil was here about 1 hour and did an A-1 job. He explained everything he was doing to our satisfaction and even cleaned up the mess that was left behind from the previous (serviceman?), such as smudge marks on the ceiling vent. I would very highly recommend Cecil and Mojave for anyone who needs air conditioning work done.

Initial call center person only wanted to deny my claim. Did not want to hear what problem was. After I had a chance to advise it was not the ice maker, they declined the repair because I was 3 days past the start of my coverage. Because I was actually qualified they decided to claim the problem started before my policy was eligible. Did not matter that my policy started 60 days ago. I qualified for immediate coverage as I had a previous home warranty company. The call center people screamed at me. Yelled over me and would not listen. They were only interested in denying my claim. When I called to cancel my coverage they called me a liar without saying it. When I quoted their rules they did not want to listen. My repair was denied because a fan stopped working. The failure started before my coverage started. Isn't everything mechanical starting to break down the day it starts?

I purchased this home warranty 1 year ago. My heating and air unit was in working order at the time I took the warranty out. Last week, we called to have the unit repaired and was told the A coil was leaking and unrepairable. According to Choice the claim was denied because there was rust on the coil. Water runs through the A coil so of course it would be subject to rust. So what good is the warranty. We made a complaint to the Better Business Bureau and was told they receive complaints against this company all the time.

At first when I found out my AC was not cooling I was very unhappy and thought I would have to wait a while to get it fixed. The group that was assigned my claim returned my call same day and scheduled to have someone out as soon as it was possible for me. They worked with my schedule to make sure I would be able to be there so I could get any questions I had answered. The service professional that was sent out figured out what my issue was and was able to get it fixed quickly. He also took the time to give me suggestions on how to make sure this did not happen again and what I could try if it did happen. Thanks for the fast service!

Pool/spa pump motor quit working around 9:30 AM - after calling Choice Home Warranty, tech from Amici Pools showed up within 2-1/2 hours to confirm pump motor failure and inform me the pump motor would be replaced as soon as possible so the pool/spa water would stay clean.

Rooter Man cleared the plugged drain. He was extremely professional and yet very personable. Was at my house quickly and had my drain working in very short time. Cannot say enough good things about Choice Home Warranty and their choice of professionals to send on calls.

Very pleased with all interaction with all parties to correct my claim. Not a problem with any parties! I would and will recommend Choice Home Warranty to family and friends. Speedy service from start to finish. Technical service was spot on!

NEVER SUBSCRIBE WITH CHOICE HOME WARRANTY!!! My AC unit stopped working, I filed a claim with Choice Home Warranty and then Choice technician came to address the issue. He said compressor is bad and need to be replaced. He called Choice and got approval to replace compressor, He did mention to Choice people about breakdown of estimates for replacing a compressor. Next day he called us back and said he got approval, he will procure the unit in a day and replace my AC compressor.

The touch pad control panel on our dishwasher wasn't operating properly. When trying to key in the Heavy Wash setting it wouldn't allow such a selection. I submitted a claim via the online process late in the afternoon of Friday the 16th of June. Within 2 minutes I received a confirmation of receipt of my claim and that provided my claim number and how to reach out to them should I have a need. Approximately one hour later I received a 2nd email that provided me with the name of the Service Company along with their contact phone number that would be responsible for the repairs necessary. The company that was assigned to our claim was Home Tech Appliances. Within a half hour Home Tech Appliances had reached out to me and scheduled an appointment for the following Tuesday. I found that to be acceptable since it was late on Friday that he received the job assignment.

We have been in our house a little less than a month when one of the springs on our garage door broke late in the day. We determined it was covered under our Choice Home Warranty and called them. They contacted Overhead Door Pros (not to be confused with Overhead Door) and they replaced both springs, in record time, the next day. We paid only the $65.00 trip charge. What a relief!!!

Choice responded very fast and had my Air working in about an hour after I called. It was over 100 degrees outside and it was getting hot in the house very fast. They helped me out of a bad situation.

All the way from initial contact through the service technician arriving at my home was very professional and everyone was interested in solving my problem. I am awaiting parts now but suspect they will be in shortly and I will continue to get the level of service I was provided. Very happy with the service and the technicians.

Our 15 year plus KitchenAid dishwasher finally gave up the fight and we notified CHW through the website. Got a confirmation email and the next day a call from the service tech. Luckily it was the same one we have had before and he diagnosed the issue and submitted the claim to CHW in 30 minutes. (Note: we have had issues with poor contractors in the past that mis-diagnosed the issues). Anyway due to the age of the unit CHW opted to not repair the dishwasher and offered us a buyout. Surprisingly it was a pretty fair offer. In the past we have had major disconnects with the offer and real replacement costs (like a $400 offer for a $2300 range). But this time all went well. Still have to wait 30 days for a check, which I think could be quicker, but I am satisfied.

We were having problems with our upstairs AC not cooling as quickly as we would have liked. We submitted a claim to Choice Home Warranty, received a call that day from the tech, and a tech was out the next day to work on fixing our problem. Quick and easy.

Refrigerator - This was my first call after I bought home coverage from Choice Home Warranty and the person came on time, explain the cause of leaking water and not making ice. It was very helpful, even the customer service lady was very nice, answer the call right away and guide me the next step. Thanks you all.

Choice comes through again. I'm always happy with the speed of the contracted company, and the 45-dollar fee is the lowest I have seen. Choice is the way to go without a doubt. Thanks again. I have no plans on leaving Choice Warranty. They are the best.

The switch on the wall in the kitchen and the outlet in the bedroom were not working and the repairman came and fixed it. I am very happy with the service (Electric work) I did get from Contact Plus and I would use him again.

I purchased a home warranty only a couple of months ago in full and this company has hired the worst possible companies to do its work. I had a hot water heater issue and they sent one company out to fix it but instead caused a gas leak which was dangerous and deadly! I had the gas company out and we found it to be from the plumber CHOICE hired who left something not tightly closed. Then another issue was the pressure in the tank caused it to leak and the company they called out tells them that they had to do a gas pressure test and wanted to charge me $500 to do this test before they can figure out the problem. I informed CHOICE that the gas man was just out a few days prior to test the lines to find the leak and the lines were fine. They would not do anything to help resolve this issue. But I still had to pay twice for a plumber to come out and look at my machine.

The service I get from CHW is always good. But the company sent to repair my AC, not so good. First I had the issue with when they would come out, but y'all fixed that. The air is cooling the house but not like before, but the thing that really irritated me was the fact they charged me an extra 3 percent because I didn't pay with cash. I will not want them to come to residence to repair anything again.

My garbage disposal wasn't working, therefore my dishwasher wouldn't drain. Called the claims service and my claim was handled quickly. The plumber did an excellent job, every promise made was kept and I'm very happy with my first claim with Choice Home Warranty.

Called about the problem and rec'd reply about a Tech within 2 Hrs. Plumber contacted me and within 8 hours the problem was fixed. He did an excellent job and would tell my friends about him and also how great Choice Home Warranty is in providing excellent people to do their work. This plan is well worth having.

Installation services, inc ** tech Joe **, courteous, knowledgeable, wonderful employee, prompt, efficient and told me how to keep garage door lubed. The office personnel were also very courteous and efficient. Called Tuesday and was scheduled service. Call Wednesday. Joe ** called and told me he was on his way and was very prompt.

Prompt. On time service tech. Tech informed me of problem and stated Choice would get back to me within 24-48 hours on outcome. True to word. Unable to repair (Washing machine) so Choice has submitted for practical cost of replacement. Any claim has been serviced promptly.

I was very impressed with the quick turnaround when I ordered a service call on-line. I was called within 10 minutes of the claim and the technician came out the next day to fix an AC issue. Thank you!

I called and received service the same day. Technician was polite and got the job done. He rodded out the shower drain. The drain had been clearer a month earlier but it did hold up, this time I believe we have our problem solved. It was a good experience.

I am very please with the prompt service. My claim was submitted and within 24 hours technician arrived and serviced my AC unit. The technician determined the problem and repaired within 20 minutes. AC began cooling within normal capacity again.

In general, I am happy with CHW. I find it difficult to reach anyone on the phone quickly; sometimes having to call 3 times. Recently, I used my own contractor and was not very happy with the amount I was reimbursed. It was not realistic.

After talking with Louis of the CHW Complaint Resolution team, he promised that a certified technician would contact me within 24 hours to discuss why CHW believes my air conditioner could NOT have failed due to "normal wear and tear". Louis promised to do this because he is not a certified technician and could not understand that if the bearings in a rotating piece of electronic equipment (like the motor that runs my AC compressor) usually fails due to the bearings wearing out causing the motor to heat up and ruin the electric windings of the motor. He promised that a certified technician would contact me to explain why this COULD NOT happen to a 20+ year old AC compressor. It has been more than 24 hours... no one has contacted me!!! ANOTHER BROKEN PROMISE... JUST LIKE THEIR HOME WARRANTY CONTRACTS.

I just pass waiting period 2 weeks then I found A/C keep running and never reach to the 78 degree as I set up. Choice send someone next day noon time immediately. Response very fast, Very friendly worker and looks knowledgeable. The worker check inside outside several time and make judgement to fix the problem. So far still working very good.

Technician made an appointment to come the day after I called. In this area most HVAC units seem to go out at the beginning of summer. Never expected a tech to respond and come to fix the problem so quickly. He was extremely professional. He explained what was wrong and what it would take to solve the problem. He called back to make sure everything was working fine.

AC would not cool. Vendor repaired 2 leaks. Home Warranty would not pay for Freon which was about half of the bill. Since the Freon got lost because of the leak it sure looks to me like it should be covered to get the system back to where it was.

Clogged kitchen sink - Husband tried to snake the clog and wasn't able to clear it. Called Choice Home Warranty and the clog was fixed in 24 hours. Great. Fast customer service. I will recommend Choice Home Warranty to a friend.

I've had Choice for about a year and have submitted two claims. Both were handled extremely expeditiously by Choice and the selected contractors, both of whom provided excellent service (the second is actually still in progress with a delay due to my schedule and weather but the contractor came when promised and has been appropriately communicative and I am confident of a positive result once the repair is finely completed). Would definitely recommend.

I called about a toilet leaking. They called me back right away. I had someone out to checkout the problem the same day. The person contacted Choice Home Warranty about repair cost. Once it was approved the toilet was fixed. It all took just a few days to resolve. Toilet has not leaked since.

I requested to fix my garbage disposal which was broken. It took a week to fix it. The vendor was away from town and after back, he came and fixed it. It took 30-45 minutes to fix. The Choice Home Warranty was following throughout about the progress.

My toilet kept running water from the tank and I called Choice Warranty and they sent someone that same afternoon and he fixed it by replacing the flapper. I only had to paid the service charge and did not have to wait until the next day. Was very happy with the service.

The technician called me and arranged a convenient time to come to my home and fix the issue. The technician was courteous and was able to fix my issue in the first visit itself. It is always good to know that there is a service like this when in times of need.

Our washer would not start and go through the cycles because of its inability to balance the clothes distribution even for a small load. We called Choice Home Warranty. Within the same day they assigned Ramson Appliance Repair who came the next day and diagnosed the problem as bad transmission. They ordered the part after getting a quick OK from CHW. Next we got a call from Ramson saying that the part has arrived and they were ready to come and replace the transmission. The very next day the washer got repaired. We were very pleased with the speed with which CHW took action and got the job done. We used to have the warranty with the nation's numbers one insurer. Have to say CHW is competing effectively but giving excellent service at a much lower cost.

The technician, Michael **, contacted me before I had a chance to contact him. I was impressed. He did a superb job in repairing the toilet. He was on time and quickly assessed and fixed the problem. I would recommend him to a friend. I was very pleased!

This company is completely bogus. Have filed 2 claims neither were approved. Last was ac compressor that failed. According to tech it was just normal wear and tear but Choice made up a story saying it was a wiring short which caused compressor to overheat which was complete lie. I informed the rep from Choice that was not the case. She basically said she didn't care that this claim was not going further. When I requested that a tech come take the compressor apart to show me the shorted wires she refused. She was a complete **. I also told her to cancel my policy. She said she would transfer me. I remained on hold for over 5 min and hung up.

I was very pleased with the how my claim was handled. I called because my A/C wasn't working. They called me back with a company to call and my work order number. The company was great and fixed my A/C quickly. My A/C was fixed quickly. This company is awesome!

Choice Home Warranty (CHW) refused to repair a leak in my upstairs bathroom on 5/31/17 unless I paid for putting a hole in my ceiling downstairs for the plumber to verify cause of leak. It cost me $200.00 for the hole, $45.00 for the call, and $175.00 to repair the ceiling. CHW paid $135.00 to replace the wax ring. Then after having my air conditioner cleaned and serviced on 6/13/17, the technician stated he thought I had a Freon leak due to possibly a insufficient valve. I filed a claim with CHW and they sent a technician to assess. Their technician stated I had a restricted evaporative coil. CHW denied that claim for repair stating it was a maintenance issue. I appealed that denial. Although they continued to state it was a maintenance issue, they were unable to inform me of what I should have done.

My experience with Choice Home Warranty was great. I got the same day appointment for the A/C repair which saved us from Florida's 90 degrees heat. The issue was with outside unit capacitor. Technician fixed the problem in less than an hour. I would recommend.

The plumber told me that needed to replace my bathroom faucet. I had another plumber to look at the same faucet. He showed me how the hot water spout can be loosened, re-tightened, and the same faucet works fine. No need to replace the faucet. This cost me an additional $65.00. Regarding my home A/C, the HVAC person told me that my unit was low on Freon. He charged me $305.00 to recharge my A/C unit. I am paralyzed from the waist down and I must able trust the people you recommend. The last 2 people you recommended did not work well.

My air conditioning unit was not cooling. I called it in to Choice Home Warranty and a tech. came out the next day. The tech. checked my unit. I was surprised he had the needed part to repair it right then. The problem was fixed in about 30 min. and I had cool air again.

I called in about my refrigerator not working on a Friday morning. A technician called me less than an hour later and was at my home shortly thereafter. He checked out the unit, replaced a part, and the unit has worked fine since. Very satisfied with the speed of the service and professionalism of the technician.

I simply went to their website to check out what they had to offer. I have now received no less than 15 calls in the last week from them calling. They actually called my work as well. I wouldn't recommend any company that does this.

We needed a plumber for our kitchen, called customer service, phone answered quickly and plumber dispatched the next day. Unbelievable, thanks. Kitchen sink fixed. With wife away and Dad home with 3 small kids, it was a lifesaver. Thank you.

Great service from start to finish!! The customer service person from Choice and the tech that came out were polite and explained everything to me. My outside A/C unit was not coming on but the tech was able to fix the problem. I have recommended you to anyone that listens!

I am very pleased with the work that was done. It turned out to be a fan motor. As soon as they got the approval the work was done within hours. Very happy. House was heating up. Thank you a/c pros & CHW.

My experience with the technicians that have come out to service our appliances has been very good. They recognize the problem, called the company and let us know what to expect and did not drag around. We would recommend Choice Home Warranty to all of our family and friends.

I called on Friday morning for a repairman to look at the Air Conditioning unit. By 3pm on Friday afternoon, the unit had been repaired. I really wasn't expecting anyone to even call me back until Monday. Very pleased with the prompt service received.

I made the call to report a claim, and within 24 hours a service tech was calling to schedule a time to come to my home, and was there on time and the service was completed without any problems. Initially I was not sure if purchasing this service was a good idea but I am really glad that I did. I think that it has taking a lot of stress off of me.

I have had Choice Home Warranty for about 3 years and for the most part, I have found the service and responsiveness to be excellent. I have had other warranty companies in the past and this is by far the best out there.

I was very please in the timely manner that my a/c problem was addressed. A technician came out and repaired the a/c as well as possible for ordering the parts he had to order. I was happy with copay and not the total cost that I would have otherwise had to pay. Thank you.

I am very pleased with the service. Whenever I make a service request, I always get a quick response. Thus far, I have been pleased with the way the technicians handle their job. They have been very helpful in explaining the problem and how the are going to fix it, and it is done in a timely manner.

Initially the tech scheduled for next day but the next day came and left. I emailed CHW and a tech called, showed up on time and completed the job by replacing the old disposal. He was polite and finished the job in about 20 minutes.

I called to file a claim on my air conditioner around 9 pm on a Thursday night. By Friday morning I had a company to call me and come out and fix the air unit within 3 hours. I was very glad because the outside temperature was 98*.

Placed call, it was answered right away, had a company calling within 2 hrs. Gentleman came out & was very nice and effective took care of all the issues in a snap, went far and beyond to take care of problem (pool leak). I would recommend this service to everyone, which I already have.

Quick and very satisfactory service. Reasonable rate as well. I had a faulty water heater and technician came in very next day. He found that thermo coupling was bad, so new one was ordered and replaced next day. Recommended to my other friends as well. 5 star rating. Great 24 hour service.

This was my first time using this service. I placed my claim through the online portal & received a response for scheduling within 3-4 hrs. The plumbers came out, solved the problem promptly & gave great customer service. Great experience!

My husband and I were happy with the experience that we had with the technician, Daniel ** that came out to inspect our AC unit. He called ahead of time to set up a time that he would be there. He was punctual and found the problem quite quickly. He had our AC unit working properly in about 30 minutes. Thank you for your wonderful service!

On a 90 degree day, my AC went out. I contacted CWS and within hours a technician came out. He cleaned the unit and also replaced the bad capacitor. Only cost my deductible of $45. Normally this would have been $200 to $300 repair with labor and parts. It's good to have peace of mind with appliances in my house.

This was my first time using the warranty service, and I have to admit that I was a bit nervous - It seemed too good to be true. Well, it wasn't. Within two hours of me submitting the issue online (that my AC unit was not cooling) Choice had called and sent me an email to schedule for the technician to come out. They came out the SAME DAY and fixed the problem. The technician was extremely professional and courteous, and gave me advice on maintaining my AC unit after he repaired it. Absolutely would recommend Choice to everyone I know - well worth the monthly fee and I am so glad that it worked out. What a fantastic investment!

We turned on our AC for the first time and there was this loud thumping that started. It sounded like when you dry gym shoes in the dryer. The blower is the same for the gas heater we have. We had to wait a few day because the service tech had a number of jobs, but it was still cool in the evenings, so we could bear it. When he came out he was polite, knowledgeable, and efficient. He diagnosed it and fixed it in under half an hour. We used him again with a non-covered repair and he was really inexpensive, which was a relief.

The plumbing company they assigned was very professional and fixed the problem quickly. They arrived at the tune they said they would. They were very professional. I filed my claim online which was much better than calling. Choice needs to do better with their call center. The wait is too long over the phone to talk to someone.

The customer service is excellent and the deductible is reasonable. Very inexpensive monthly. 5 stars. I would recommend Choice Home Warranty to anyone I come in contact with. I have been with them for over 2 yrs and I can truly say they have been expedite in getting my part replaced or repaired. Thank you Choice Home Warranty for your dedicated service.

My renter called on 6-13-17 and said air conditioner was not working. I called Choice and they immediately assigned a Company for the work. The company called immediately and scheduled the work for the following morning. They arrived promptly and were professional and did a very good job.

Dryer and Washer repair - The servicer did not call back right away after my initial call to him but they were called by Choice Home Warranty and connected to me. The Servicer came out the same day and knew what the problems were with both and he repaired them both in less than an hour. I was pleased.

Called Choice Warranty for Microwave repair and responded quickly and assigned service person immediately and fixed the problem by ordering new parts and replaced quickly. I appreciate your quick and prompt response. Customer service representative is having more experience and will recommend to CHW to my friends.

I had a plumber sent out from you a little over a month ago, and they unstopped my clog, or so we thought. Well 6 weeks later the same clog happened. We called Choice and they waived the service fee call since it had only been 6 weeks. We later found out that the first company just put a band-aid on our trouble. The next company that came out precisely diagnosed our issue, and we are getting it taken care of correctly this time. It was not Choice's fault that the first plumbing company that came out didn't properly diagnose our issue, but...

The service tech was good. At first I felt like he was trying to get me to buy a new opener, but later figured out he was able to do the repair (garage) and it was covered. I had called Choice customer service and they were had a very positive attitude in ensuring the fix was made.

I was very pleasantly surprised at how fast and easy it was to open and process my claim for service. Reps were friendly and helpful as was the service tech who was here in only hours. I love the super fast service. The callback message are wonderful - they are truly instantaneous. Their service partners are wonderful too.

CHW has been a lifesaver to my family. We have had 2 repairs done on our ac and one on a leak in the washing machine. They had techs out the next day and fixed the problem quickly for the first ac repair and the washer leak. Irritated at Air 1 HVAC for their very poor service but that is a vendor and not CHW.

Our Water Heater went out on Sunday and Choice was called. We were given a phone # to call and were told they do not work on Sunday but would be out first thing Monday am. Eric with Gulf Shore came out and had to order a part and would be back the next day (Tuesday). He came back as promised, installed the part, and wha-la... we have hot water. Eric was extremely nice and cordial and knew what he was doing... Wish all repair men were like him. Would highly recommend.

I have had many great experiences with their services to my problems and I would highly recommend this Company to all my friends and family. They were very prompt when answering the call to my problem. They are number one in my book with their services.

The 1st time he was here he replaced the blower... That only worked for a couple of days. During the 2nd visit, the tech added freon. That has seemed to do the trick. However, I did not receive a call telling me that he was coming. My neighbor called to tell me that he was at my house, waiting for me... Luckily I was within 10 minutes from my home at the time.

My AC has not been working properly for the past week. It's been 100° heat index where I am at. I filed a claim with Choice Home Warranty. They set me up with a technician from Dave Fant Enterprises to come out and service my AC. The company did not honor my appointment nor did they contact me to reschedule. Choice didnt contact me either. This company is very unprofessional and can care less about their customers. I've called Choice and Dave Fant Enterprises that is suppose to provide the technician and can not get any answer at all.

The report of trouble went into Choice on Thursday, 6/6/17. The serviceman was at the home the next day, as promised in spite of the high temperature (over 100* F). He was there until at least 6:00 pm, and corrected the problem. He was professional & pleasant. Very satisfied with Choice. We have had experience with at least three other home warranty companies, and were dissatisfied with their services. Thank you, Choice. In fact we just bought a new 6 year policy today for our daughter's house???

We phoned for repair service early Saturday morning. By Monday night a technician was assigned and we had a repair scheduled for Tuesday. Failing to be able to repair the dishwasher, we were awarded a check to apply towards the purchase of a new dishwasher.

Technician came on time and solved the issue soon. Some service provider or technician work during weekend also so I do not need to wait till next week and this is different from other service provider. I am happy with service of Choice Home Warranty.

I've been having this service for over 2 years now. It's my second time having to use it. I got an appointment with a technician in less than 24hours. The CHW customer service was very nice and fast. This happened on a Friday morning, and by Monday the technician fixed my refrigerator.

James from Somers Point Appliances did an excellent job fixing our refrigerator and dryer. He handled all calls to Choice Home Warranty. The representative from Choice Home Warranty handles all of our concerns, responded quickly, and qualified both repairs to be done immediately.

I have been with Choice Home Warranty for almost two years. Every time I need service it is always provided with high quality. My most recent repair was with my plumbing. The service and response was great to repair my plumbing issue.

CHW were contacted and next day I had a tech person dismantle the dryer and found the problem as dryer not heating and broken timer. Due to the age of the unit it was decided not to repair and replace with a new unit. CHW acknowledged this and are issuing a check to cover the covered items. Good response from the claims folk!

Our garage door had been acting up for some time!! It would not close correctly and you had the inconvenience of clicking band monitor about three or more times before door would stay closed. It finally froze on us and not functioning. It needed the attention of Choice Warranty!! It was easy to receive claim number, get an appointment with a local overhead door company!! They reprogrammed the electric motor, got one of our controls working again, and oiled all moving parts!! We may have future problems, but the door is now working without a hitch!! How convenient for us!!!

The company that you sent out, B.J. Appliances, came within 24 hours and ordered the parts and within 72 hours they returned and completed the job (repair to refrigerator) very successfully! Very professional! I pray all issues are handled that easily!!! Thank You!

New homeowners beware. This company makes fraud statements. I called in a claim, a technician came out, made the diagnosis, fixed it however not even 24 hours later the same problem existed. Technician returned but this time Choice Warranty would not approve the repairs. They claimed it was because of lack of maintenance however their statement says, "New homeowners welcome regardless of year of appliances/units age". As a new homeowner you're told to get a good warranty company to cover these types of issues that may arise, however choice home warranty should not be the company you go with!

You always contact someone to handle my problems quickly. However, there was a problem of some kind and my call about that took a long time for a response and was dropped twice. I was transferred twice after someone there contacted me after 3 days of me trying to reach you.

I am a professional property manager. I have 5 separate policies on my personal rental homes. The warranties give us peace of mind, especially when traveling and are not able to be there when our tenants need us. The team works fast and professionally.

Sump pump was not working. Notified CHW and they issued claim number, notified service technician. Technician arrived, sump was faulty and advised CHW pump should be replaced. CHW approved replacement, technician installed new pump and conducted working test which was successful.

I filed the claim online. Got a call back in 30 minutes. I setup an appointment on the phone. The Mohave AC Repairman called 30 minutes before to await us. He was very engaging, respectful, helpful, competent, timely, would recommend to everyone.

This was the first time I used a home warranty. My A/C quit working sometime during the night on Friday, 6/9/17. Called Choice Saturday morning and the customer service representative was very helpful. Took my information and explained to me that I would be getting an email with the contractor information and that I would then have to call and set up the appointment with them. I would highly recommend Choice Home Warranty.

I have been so happy with Choice Home Warranty. I am so glad that I have a home warranty. It has saved us thousands of dollars and is well worth it. Choice stands out from the rest because of their amazing customer service and quality repair businesses.

Yvette, claim supervisor, was great with assisting me with my claim. She not only helped me with my claim. She provided words of encouragement. She went over and beyond the call of duty. She is to be commended for her service in making sure clients are happy.

Great service. They fixed the fridge. Flexible to accommodate tenant time for service. They came back within 24 hours to recheck and informed the sound is coming from the fan. As the unit is very old CHW aid they will send me a check.

I have filled multiple claims and they have always been answered really quickly. Choice assigns them extremely fast and I am contacted and kept in the loop with every new update. They truly care about my end result and do whatever it takes to ensure I'm satisfied with my experience. It's REALLY comforting knowing that when I place a call to get something fixed, it will be fixed and I don't have to worry about it. WELL worth it!

Garage door not working --called for service. Two day later my garage door was working. I have been with Choice for five (5) years --one of the best thing I ever did. Thank you Choice and the people that work there. They are the best.

Air Conditioner had stopped cooling. Called in was given an order number and the company set and completed the appointment on time and did an excellent job. The A/C technician was polite and kind and knew what he was doing. I have told my friends about the excellent service from Choice.

I was very happy with the quick response and professional in the way my problem(Air conditioner) was handled. I would truly recommend this company to anyone. This my second time using Choice for a problem I had and received the same good service.

The work done on A/C by Penguin was awesome. The guys you sent were so knowledgeable and did a great job at explaining everything. If there are ever any of issues, I hope this is the company that knocks on the door. And your call center gentleman was on top of the issue immediately.

Choice Warranty's repair service came out in May 2017. The repair techs were very professional and knowledgeable. The range did not have a model number but the techs took apart the panel and found the part number. They promptly ordered the parts and everything was immediately fixed! I would rate the tech's an A Plus for going the extra mile to make the customer satisfied. I am very happy with Choice Warranty and their follow-up throughout the process.

Our air conditioner went out. Choice had a very quick response time. Technicians were awesome and very knowledgeable, explained everything they had to do to get us up and running again. They did not try to give us things we didn't need nor make repairs we didn't need.

Tim (I don't think that was his real name) from CHW called me this morning. It was a New Jersey number. I had been looking for a new company to have appliance insurance with over the weekend and CHW came up as top rated on ConsumerAffairs. Tim was very tenacious and really wanted me to sign up with their company. However, I told him that I was still shopping around and I also had to speak to my husband. We make all of our decisions together.

We called Choice & left a message about our A/C problems. The agent calling us back was very pleasant & set up service for us with a local A/C company. We received an e-mail with company information & everything was very smooth after that. Company fixed our problem & we thought entire process went great.

I called with a problem with our air conditioning, you responded immediately and e-mailed to me the name of the company that would be serving me the next day, he came and diagnosed the problem. After calling you, he fixed the problem. I paid him my share and we have AC. Great service. What else could one ask.

Always treated with courtesy and professionalism from customer service to the techs that arrive at my home. Would recommend Choice Home Warranty to friends and family. Each claim have been completed in a timely fashion. Not looking to go anywhere else for home protection.

I had a countertop microwave that was installed in the cabinet above the oven. The Microwave went out. Countertop appliances are not covered but the representative covered it since it was installed in the cabinet. Great customer service and Thanks!

This went very good. I called you folks and the AC company called me quickly. Shortly after that the company was at my door fixing the problem. The service man was very nice to me. They could come back for future problems and I would be a very happy camper.

Our hot water recirculating pump stopped working. 4 days later and hours on the phone being put on hold and transferred, a very condescending and rude employee allowed herself to pay $100 on a $500 plus job. Reason... the pump was not maintained??? It is in a separate room on the water heater. Water heater works fine. THESE PEOPLE WILL DO ANYTHING, EVEN LIE, NOT TO PAY.

They fixed the problem in a very reasonable time. The air conditioner works fine now. They were clean and on time for my appointment. They did a great job. I will recommend you all to my friends. The price I pay every month is very reasonable for the services I received.

Choice Home Warranty were very fast with getting a response, and a repair man to my house to work on my stove. The repair guy knew what he was doing and was very fast with solving the problem. I would recommend Choice Warranty to a friend or family member, for a warranty to their home. I'm so glad I took out my house warranty with this company, and would gladly do it all over again.

Claim input was very easy. Technician called and scheduled service call in a timely manner. Technician arrived at the agreed time. Problem was identified quickly. CHW approval was given to technician immediately. Parts availability was confirmed while technician was on site. Follow up service was scheduled to accommodate my work schedule. Technician returned at scheduled time, made repairs, reinstalled dryer, ensured it was working properly.

The starter went out on the compressor of my 15 yr old fridge. The technician told me it would have cost me over $350 if not for the Home Warranty. My refrigerator is fixed in less than a week and for the co-pay of $65! The claim process was easy and everything was handled with just one phone call. It isn't fun when you have a major appliance go down, but I'm so happy I had the Choice Home Warranty!

Again an item not covered by technical terms. The valve that controls the shower went bad. Because the valve has an insert Choice Home Warranty decided it is not covered. This is the third time I have attempted to use my warranty and have not been able to use it because of a technicality. When they say they cover plumbing you better read the fine print. The same goes for pools. My pump was not covered because it functioned other items. I will not be renewing when the policy expires.

Choice Home Warranty will work hard to maximize their bottom line at the expense of the customer. They'll deny a high cost claim and then offer "goodwill" compensation to cover a fraction of the total repair. They denied my plumbing claim due to PVC piping that was "improperly installed" 14 years ago and then offered me $150 as "goodwill". I called a number of other warranty companies, and ALL of the other companies said that this plumbing issue would have been covered under their plans. Choice Home Warranty may cost less than the competition upfront, but you'll end up paying more over time. Choice Home Warranty is the worst, and I don't recommend them to anyone.

The dishwasher in the condo we purchased no matter what we did for maintenance upon us moving in, the cleaning of the dishes just kept declining. At first there was a miscommunication about the make and model not covered because of a recall but after we called Maytag they were able to send us a letter to provide Choice Home Warranty stating that our model was not part of the recall. So a compromise was made after of course paying my $45 copay for the tech then Choice Home Warranty met me halfway based off what the tech wanted to fix the dishwasher with a check for $162 made out to me.

I have had 2 jobs done since we had you all service. And I wish we had this service a long time ago. Everything was done fast and no mess and everything works perfect like before. The workers are so nice and very understanding. Thank you for the good work.

I was called about 20 minutes before the arrival of the service tech. He went immediately to work to fix the problem (hot water heater valve). Very courteous young man. I am certainly glad that I purchased the plan. I would recommend this policy to anyone.

I paid for a warranty for our newly purchased home and filed a claim when the top of my oven quit getting hot. The warranty place sent a company out called GT Air Conditioning and Appliance Repair. He didn't even know where to find the model number on the oven. Then states he cannot locate parts for it so the company only paid the amount for which a part would have cost if he could have found a part. In June my air conditioning stops working. I call Choice Home Warranty, they dispatch this same company and the same person that came for my oven shows up to look at my air conditioner. This shows me he is not specialized in anything and since he could not find the model number for my oven this worries me.

Repair technicians were notified immediately. Even though the repairmen have not been able to fix the problem yet, Choice Home Warranty has stayed on top of this, doing their part to ensure that the refrigerator is repaired to our satisfaction. It is very easy to contact Choice Home Warranty, either by phone or online and they are always very responsive.

The service technician was prompt, courteous, efficient, knowledgeable, professional, and clean. This was only the second time I used my warranty. First time was for refrigerator. I was very pleased both times. I was referred by a relative in another state.

Fast and excellent same day service. The technician called to come out the same day. He was very flexible and able to come out in the morning instead. When he got there he communicated well and kept informed of what he was doing and what was going on.

We called about our dryer not working and were able to set up a repair date with no problems. The service man was prompt and polite. He completed the repair quickly and successfully. We continue to be pleased with your response and actions. Thanks for the help!

I guess the most common misconception about a home warranty is that they will fix and repair everything. This isn't exactly the truth but I think for all they don't repair or replace, I'll save the fee and wing it.

This company is completely bogus. I have made 2 claims. Hot water heater valve leaked. They said it was due to lime buildup and wouldn't cover. The tech THEY sent said, "Valve couldn't be repaired because heater was so old and needed to be replaced," but Choice would not. We called at least 5 times and each time we were promised they check into it and call back. They never did. Finally they agreed to give us $300 but new heater cost almost $900.

Call to report trouble with garbage disposal. Got through easy did not have to wait long to talk to someone. Received the name of company who will handle claim from representative and by email. The whole experience was easy.

It was a Friday afternoon and my garage door would not close. The initial installer wanted $200.00 bucks to come out and evaluate, so I called my Choice Home Warranty folks and they came over fix the problem and now I'm a happy homeowner. Thanks to my warranty, I saved a bundle.

I called Choice on a Sunday night to let them know my tenant's washer wasn't working. I got an email that night from the company that was going to be coming to my house. The repairman was at my house by 8:30 Monday morning. He fixed the washer right there! A far cry from my horrible experience with American Home Shield. Would definitely recommend Choice!

One phone call to CHW with description of problem of my HE washing machine and I had a local repairman call me to set up appointment, all within a 12 hour period. I was amazed at the fast turn around. That was on June 1st. It is all completed and working just like the day I purchased it, all this in less than 1 week. This company is amazing and so was Jeff, from Jeff's Appliance Repair. He was at my door at the time he promised, very experienced and walked me thru the problem. He finished the job in the time frame he quoted. So thankful for CHOICE HOME WARRANTY.

Great response time on the phone and in getting a service technician to the house. They even went above board in helping us resolve an issue which wasn't even covered by the policy. They also do a great job of staying in touch and keeping you up to date on the status of a claim so there's no wondering while waiting.

I had bathroom tank repaired with new parts. It was not working properly. Part seemed to be defective. Called Choice and told I had to make a new claim. Seemed incorrect as it was the same problem and I received a defective part. Called customer service and everything was corrected with a reversal of the charge and new plumber notified. Plumber verified that the part was defective. Excellent experience. Thank you.