Choice Home Warranty Reviews

Two days ago one of our rental homes had heating problem, I called CHW and got an appointment in 3 days with Quality Ambient, they called me 30 minutes before they arrived, took 10 minutes to diagnose and fix the problem by changing two little parts. When they heard fan had some strange noise, they adjusted it, although it was not their duty to do so, and made it much more quiet. They only charged me $45 for all they did for us. They were very fast and professional. I'd highly recommend them to my friends and relatives.

STOVE AND REFRIGERATOR REPAIR - The way you responded to me in the phone was courteous and very professional. The company that you contract within Florida was superb. Their response and scheduling of the work to be done was amazing. After I get off the phone with your agent they call us immediately to verify the appointment. And the next day the technician was at my door. Took care of the fridge and I'm waiting for the burner of the stove that was damage. He said that probably by Friday he will be back with the burner. Wow. What a service. What a response. Thank you very much.

This company they really do have good talkers. They will tell you what you want to hear. Then when it's time to deliver they will have a lot of excuses not to pay. I had 3 problems and every one was a disasters. If I could get my money back I would do it in a minute. Please save your money. Don't take them.

Great customer service. What do you say when all of your expectations are met and exceeded? That is what I want to say. Appliances do break down from time to time that is why I am happy knowing that I am protected from outrageous repairs and service calls. I could not be more pleased with the experience I had with Choice Home Warranty recently!

We were having continuous issues with our pool pump and the repairs were always done by the same CHW provider. After a month or so, the same problem would always return. CHW sent a different provider this past time we had an issue and thank goodness they did. The provider took care in educating us as to the exact problem and submitted a pump replacement claim to CHW. Lo and behold, CHW paid the capped portion to FINALLY replace the faulty pump. We are so relieved and feel we made the right warranty choice with CHW. I have no hesitation recommending CHW.

Boiler was out - called the company to report the issue. Received a call from the repair company same day order was turned in (it was a Sunday). Repairman was here on Monday. He was on time - very important. Pleased with the entire process. Plan to tell my friends.

I was very impressed with my first claim with Choice. I submitted my claim on a Sunday evening and within a couple hours I had an appointment for the next day. Tech came out, was very thorough and explained everything.

Technician was friendly & helpful in all the information he gave us. I felt he was fair & knowledgeable about the issue. Choice Home Warranty is replacing the tank which is great for us due to only owning our home for just a short amount of time.

Several months ago I decided to purchase a home warranty because neither my residence nor I are getting any younger. I looked online and found a site who showed Choice as the highest rated company of that type, something like 98% positive. Here's the short version: the salesperson pitching the plans said that my sewage system would be replaced for the small ($45) fee, period -- that was the example I gave when deciding. A few months later my toilet began leaking. The workers got on the phone and came out of the bathroom to tell me it wasn't covered and it would cost me something like $165. I talked to Choice right away, as I was livid. The rep put on a man who said he was a manager. I ended up paying a 'discounted' price of around $100.

I had an excellent experience with CHW company. Making a claim was seamless and the vendor that devises my home was prompt and professional! I would recommend CHW to anyone! He was earlier, informative and he cleaned up after his work was completed! Great job!

Experienced horrible service with Choice Home Warranty. I attempted to contact them via phone to file a claim for my kitchen sink that is sinking and detaching from the counter. When I attempted to call I was prompted to file an online claim. Expected, so I went online on a Thursday and filed a claim explaining in detail the issue that I was experiencing. I did received an email the same day that someone would come and look at the sink but not until the following Tuesday.

I have an oil hot water system. I was impressed with Choice warranty right up to the point of being told the circulating pump is not covered by the warranty because it's an add on. Can someone please explain to me how you get the heat from the boiler to the house without a circulating pump. Nowhere in the warranty does it say circulating pumps are not covered. This warranty is a rip-off.

This might help other customers who are looking to buy Home Warranty. Specifically Choice Home Warranty. Any Claim you file is not covered with some section of terms and condition. When I filed a claim coincidently 1st month of the effective date my dishwasher and dryer broke. Very confidently claim handler says this is precondition as you are on 1st month of the effective date. Precondition is used with their convince with measure of how many months is policy is elapsed NOT professionally. With that logic anyone who is covering everything is pre-existing as no one is going to buy coverage for a new appliance.

Called in am Monday. Placed igniter to oven later that day. Repairman was polite, on time and I was completely satisfied. The timer also was needed on dishwasher, which was ordered at that time. I was happy with customer service at Choice Warranty. I definitely will recommend company in future.

Dave of Vera Cruz Repair gave excellent service. He communicated with me every step of the way, from the call telling me he was on his way to the final wrap up. He was on time and courteous. He repaired my furnace and left the area clean. I am very pleased with his service.

The hot water heater was leaking water. This is not covered under the warranty but the company went ahead and gave me a $300 credit towards a new one which they did not have to do. I had an option to have the check mailed to me or they would give it directly to the company fixing it, I chose for them to give it directly to them.

A/C Heating service with Smart Penguin - Our heater would not heat and Choice set up a service call for next business day morning. It wasn't a simple fix and we were worried about additional cost, but they approved everything and the guys were professional in getting things done. Thank you.

Refrigerator broke down so I needed service quick. Not only the claim process was very easy and hassle-free but the repair specialist was dispatched within a day or two. The repairman was very professional and polite. Diagnosed the problem quickly and made the recommendations the same day. Very happy.

It was so easy to request help because my heating system stop working and we begin to feel the cold with kids and elderly at home a big problem??? But they made the appointment the only thing two days after. Well we had to wait but in a really emergency I just thinking what I am going to do. More faster service it will better???

The Company was very professional and knowledgeable about the appliance (dryer). They called me prior to coming and if any delay or changes they also notify me. He let me know what the problem was and what needed to be done.

Refrigerator & Heating System - As to what I conveyed to CHW today on 11/13/2017. To no fault of CHW there has been multiple issues with technicians responding. Being overcharged of $60.00 supposed to be $45.00. The heating tech never showed up. Below ratings are tech.

The company that you sent out was A to Z Appliance and Plumbing. The man came early, diagnosed the problem (washing machine problem) and ordered the parts. While here he also inspected my well pump issue and found a leaking toilet. Again ordered parts. The first company you sent out Able Home Services did not contact you with a diagnosis so that is why A to Z was assigned. I would not recommend Able Home Services.

I placed my warranty claim on a Sunday night and by Monday morning I had an appointment scheduled. The technician was prompt, on-time, and took care of my problem with little hassle. I was very pleased with the service I received. I will definitely be considering Choice Home Warranty again to ensure that I do not have any appliance issues in the future.

We have been with CHW for about 2 1/2 years and prepaid a 3-year plan with them. Each a/c repair has been a tremendous undertaking since they are always quick to deny claims. They always put us in a negative position to then have to plead our case to get the repairs done. We are in the middle of another a/c claim right now. Our tech has provided all the records, diagnosis etc. and they refuse to process our claim. It's been 3 weeks as of today and we haven't heard from them in the last week after several phone calls and e-mails from us. I am reporting them to the FL Department of Financial Services (since they are licensed to sell their product in FL) today since they are not showing any signs of progress. We can't wait to switch to another home warranty company. This has been a nightmare. They are especially prone to deny a/c claims, as we have personally experienced several times with them.

The technician came in and fixed the problem we had with our central heating unit. He knew exactly what it was. He put the part on and we been having heat ever since. So far so good. This is a new experience with this company.

Great experience, service guys nice and very prompt. I called in to report my issue and I received a email, alerting me of my appointment and the service provider contacted the next day. There wasn't a long wait to get my appliance repaired and up and functioning. I am impressed. This was not the service that I got from the last home warranty, they were yucky... Good to know things are better with you guys so far...

Service was excellent, and timely. I would recommend this service to my friends and family. The contractor did a good job in repairing my disposal. This is why I have this service. Excellent response. Service on the phone was excellent. The person I talked to was nice and pleasant. She had concern to my problem. Thank you.

Prompt and on time. Submitted claim on Saturday morning via the website. Got a phone call about an hour later and the tech showed up an hour after that. Last company I had would take 48 hours to assign the job to a contractor and another 48 for the contractor to call to set up an appointment. I was pleasantly surprised at this prompt service. Oh, by the way Choice is less expensive in all ways to the other company.

The Garage Door Opener stopped and would not run. I easily filed a claim online. Choice Warranty very effectively kept me informed of claim opening, technician designation, schedule setting and necessary schedule changes. The technician that was designated by Choice Warranty arrived ahead of schedule, quickly diagnosed the problem as a failed control board, and proceeded with a replacement. He and his helper were friendly and effective. In a short time, the door was again operating, the opening settings were reset, and the miserable task of reprogramming the remotes was done.

Choice is very professional and friendly. Their response time has been within hours. Their Customer Service are amazing. Their monthly fee and service fee is very reasonable. I am glad that we have them. The Contractors they have send out are really efficient. We had a major water leak fixed the same day I called. I highly recommend them.

If you let CHW know that you were not satisfied with the contractor that was assigned to you, they will send out a different contractor with no hassle with no cost to you. CHW will continue to check to see if the issue has been resolved to your satisfaction.

I was happy when the technician immediately found the problem. He flipped a switch on the ice machine and the problem was quickly solved. Other technicians didn't know what to do. I trust the expert that came to my home and would recommend this service to anyone who is considering home warranty service.

I had a problem with my washer. I call Choice Home Warranty and they sent some out within 24 hours to look at him. I was told that they would have to order a part and it would be fixed in 7 days. The home warranty rep was very helpful and kind. So far I am very pleased with the company.

They are cheap, reliable and honest. Would recommend them to anyone. If you need coverage for your home no matter how old your house is this is the company to choose. They are cheap. Print and customer service is outstanding. The monthly fees are cheap as well.

The plumber called and set up a time for him to be here, he arrived ready to work, identified the problem, then fixed the problem without any delay. He was professional and seemed to be very knowledgeable. I would use this group again if the need arises.

So nice to make a phone call and let someone else take care of the details! The turnaround time is within 24 hours and the quality is always good. I've never been disappointed with the services I've received or the quality of replacements. And I don't have to hunt down the contractors and parts!

I was very please how quickly and easy it was to make a claim online. CHW had someone working on my air condition issue in less than a week. So quick service and no hassle. Just had to pay my copayment and that is it. The repair people showed up on time and worked until the job was done. Very pleased with this experience.

CHW contacted a plumbing company who set up my service within one day. The plumber fixed my problems perfectly and was on his way. He arrived on time and did a fantastic job. I’m so pleased that I’ve chosen Choice Home Warranty company.

My AC began making a strange noise and I call Choice Warranty. The technician came out and diagnosed the problem. Choice says that can't fix the noise, wait till it's broken. Well, it broke that day. Took the 2 more days to send the technician out. The same diagnosis was given. Choice called me on a Friday at 4PM to tell me they will NOT cover the part because it was "preexisting". So now my family of 3 sits in our SOUTH FLORIDA home in 100 degree weather until we can get the AC people back out. WHAT A JOKE! THIS IS A COMPLETE SCAM.

The service technician responded almost immediately. The problem was a part needed to be replaced. Unfortunately, the part arrived and was defective, so another part was purchased and as soon as the technician received it he called to say he was on his way to repair my unit. He arrived and within an hour I had heat. It arrived just in time because a freeze warning is coming tonight.

My heating system was not working properly and CHW sent out someone to fix it which he did and it works now. CHW kept me informed at all times and was very efficient. I would certainly recommend them to my family and friends.

Washer broke down. The man came from Birmingham the next afternoon as he said he would. Repaired my washer and was very professional and worked quickly to get my machine going. I would highly recommend him. If I should have another problem I hope they send him.

We bought a 10 year old house last year and got a full warranty from Choice Home Warranty. They declined 80% of the claims we had. Even though we had only been in the house for 90 days when we started having problems with the a/c, they denied our claim due to it not being maintained. Well we only had the house 90 days and when I bought the warranty I specifically asked if the previous owners didn't keep something maintained will it still be warrantied, of course they said yes, because they wanted my money. I ended up having to get a new a/c unit for $6k. They also denied our plumbing problem. I will never recommend this company, they find a way to get out of having to warranty anything.

The repairman was prompt and efficient. Very pleased with work. Will be very confident in having any future repairs done. Hope all of the contractors with Choice Warranty will be this good. I Am very happy with Choice Warranty. Great work.

Had no heat and called Choice. Had to wait 48 hours before they had a company contacted me. The soonest that the company could come out was 5 days after they contacted me. As I'm a senior citizen, was very concerned that I didn't have any heat here in Idaho... The company called me back and said that they got authorization from Choice to come out on a Saturday. That was great. They came and did what they could do, yet said that I really needed to get a new system. Choice said that the problem was due to lack of maintenance and they don't cover that. I explained that I had purchased the house and had no idea what the condition was of the heater. They also refused to pay the heating company for the weekend service call. I would never recommend this company to my friends and family. Now the heater isn't working at all. Have put in another claim, hmmmmm, they have a 24 hour turn around time, so will be without heat until next week as it is Friday!

When I called Choice, they set up an appointment within just a couple of days. The plumber came out right on time, diagnosed the problem & because parts had to be ordered, the repair will take place next week. So far, all has been good.

I would like to commend WJA Construction for their professional service. The Tech was friendly and on time. Didn't take long to complete the job. I would recommend this company to all my family and friends. Thank you for your professionalism and prompt service.

Tony called to see if he could come a day earlier and then called me at least two times on that day to let me know how he was progressing throughout the day. Came early, did what he had to do. Very pleasant man very competent and would be happy to have him come again if needed. I was really very impressed with the swiftness and care that was taken throughout the process.

First of all, let me just say that having Choice Home Warranty is totally worth every penny for the peace of mind they provide. In this particular instance, the service they provided from start to finish was excellent. I submitted a claim to report my malfunctioning pool pump motor, received a call back very shortly afterwards, they scheduled a vendor to come out to take a look at the issue, and the vendor contacted me the next day. An appointment was scheduled, they came out to assess the problem, and FIXED IT THE VERY SAME DAY! And this job, which normally would have cost $350 or higher, only cost me $60. Thanks for the great service!

Washer leak and noise - Called to have it fixed. Came ordered parts couldn't fix it. Tech recommend replace, Choice agreed to replace. Offered very low price, had to argue 3 times to get a fair offer. Finally accepted. Washer was 600 to 800, offered 300. Got 450. OK but not great.

I realized at bedtime on Tuesday night that my AC Thermostat was not working... I sat down and placed a claim on the computer. Before I woke up on Wednesday morning my claim had been assigned to a service provider and they came out and fixed it that same day. I was very pleased.

Double wall ovens not working. Technician was polite, articulate and helpful. Part not made anymore. Choice sent me an email regarding issue. When I called I was told they would send me a check for the average cost to repair/replace part. I was disappointed as I thought if it could not be repaired it would be replaced. Asked that question when buying insurance... was not told verbally that was not the case if part was no longer made. Service was efficient.

I have had several small claims since I signed up and have been very impressed by the quick response and the quality of the people sent to deal with my appliance problems. Fortunately, there were no major problems but they fixed and educated us on what needed to be done. Previously, I had a company that charged a higher per visit charge and wasn't as good.

This is an 5* stars company in my opinions. The money invested is worth it. I would definitely recommend family and friends. The customer services representative is very helpful. I will always keep their number on speed dial whenever a situation arrive.

I recently switched to CHW. I had a pipe leak a few days ago and called CHW to fix it. I was impressed that someone answered the phone within a few rings, which had not been my experience with my previous warranty provider. Also, CHW was able to contact the service provider for my claim to get them to change the service date to an earlier one.

I cancelled my service with Select warranty to go with Choice cause I was told Choice was the best at paying claims. So on Nov. 7th our hot water heater went out unexpectedly and Choice said it was pre-existing but wasn't. I was offered $150 for my claim and I accepted it. Thanks.

Within 24 hours of my claim a service tech was at my home. He was very polite and honest. They called when they were on the way which was definitely helpful so I didn't have to sit and wait all day for the tech.

I would recommend this home warranty service plan to everyone. CHW have helped fix my HEATING SYSTEM (furnace), APPLIANCE (dishwasher) AND PLUMBING (shower). They are so quick and prompt as well as professional. I highly recommend their service. Great service.

Mohammed from MK Plumbing Inc was prompt at 8AM. He checked all 3 bathrooms and provided us with the cause and solution to the problem. He replaced parts that were not working correctly and gave recommendations to maintain the bathrooms. Very professional and courteous service. We were very pleased with the service provided and would highly recommend this company to provide solutions to any plumbing issues in the home.

I called late Saturday afternoon. By Saturday evening I got a call for my scheduled appointment time on Tuesday for repair. The repairman came out and was very courteous. He needed to order parts. Later that evening I received an email from Choice to call them. I called Wednesday morning. They told me parts were going to be very expensive. They offered me a dollar amount towards replacement of my 10yr old dryer. I accepted and bought a new dryer.

I had other home warranties before that claimed to provide great service and back up your appliances, I fired my last warranty company for hollow promises and bad service. I came to Choice and I got what I hoped for, great service. The first claim the online process was easy, the service person made a quick appointment, checked out my appliance and Choice determined the solution the same day. I was very satisfied with the ease, speed and follow up I got. It turns out the repair cost was greater than the machine was worth, so Choice sent me a check to buy a new appliance, other warranty companies say they will do that but NEVER do, Choice is the exception.

I contacted CHW on the weekend. They responded in timely manner then repairman called. They came out, worked on furnace, wasn't able to fix on first attempt. I called CHW backed. They immediately contacted repairman. No charge for second visits. Came right back and got furnace working. I'm very pleased and satisfied with CHW and repair company.

Filed claim on front load washer. CHW set up contractor to come out for repair. The was a slight mix up of when policy was started but that was quickly corrected. Washer was checked over and CHW made the decision to replace it amount agreed to pay well not cover full replacement but is more than fair when you take in consideration the age of the machine. Would recommend anyone that has a home get insurance through CHW.

I request service for my garbage disposal. The representative was very customer service friendly and took my information and explain the procedures in a quickly manner. I received a call within 24 hours from Choice Home Warranty informing me that my request was assign to S and S Plumbing and he would be calling me soon. Mr. Sam ** called and confirm a time with me. He was on time and he was able to diagnose the problem quickly and handle all repairs in a timely manner. He did an excellent job installing the disposal and he clean up after himself and left my kitchen clean as if he had never been there. I was very pleased and satisfied.

Had to track down the reps. Every time I needed to know if claim was approved or declined. The first time they told me an issue was covered, then let me pay $65 for electrician to tell them the same thing I told them in the first place, only to then REJECT the claim. Based on my experiences with them, they do not use reputable companies to do the repairs. I am extremely upset and disappointed with Choice. Do NOT use them, you will be frustrated and unhappy.

We called Choice because we had a leaking garbage disposal. A local contractor called us immediately and set a time to fix our leak. At the scheduled visit the repairman was efficient and very pleasant. A great first experience using our 6 year warranty.

Service person was great, he was on time and was professional in his attire and performance. After evaluating the problem he explained the problem to me and showed me where the problem was. Unfortunately the cost of repair was more than what a new washer would cost. A claim was started.

Reported problem, they contacted me within 20 minutes to let me know that a repair company has been notified. Repair company contacted me within the hour and was at my location the next day. Service tech was professional, communicated with me and had my a/c repaired within 2 hours.

These people don't care about their customers. I have been without fridge for 1 month. Took 2 wks to get app then another week for repair guy to come and put part in which didn't fix problem. I called back. It's been 8 days. I called numerous times spoke to numerous people and still no solution. As of today still without fridge. Haven't heard a word back from this company. Would never ever recommend this company to anyone. Also this is the first time I ever made claim and this is how they treat their customers.

Our freezer was defrosting and water kept running onto the floor. Turns out the drain tube was clogged. It was clogged with manufacturer's be parts. They then sent someone out and fixed it asap. We are very pleased with our home warranty insurance.

This a fraud company. I had my water heater broken 2 weeks from now but no repair, tech don't come on the time and in fact cancel appointment on fly and next appointment is 4 days later. Poor and better to pay direct to the local company than this scam by this company.

Humidity Remedy LLC - Very professional and knowledgeable efficient and excellent service. Great customer service. I would definitely recommend them to my friends and family. This has been the best experience I’ve had with a repair service. I called in the claim and within a matter of hours they called.

This company is very knowledgeable, and courteous. Their Technicians Are very capable and responsive. Turnaround time is quick and they respond to questions and concerns immediately. I am an invalid and they have been so concerned and helpful. I had a very bad experience with one of these companies before and I was very reluctant to have another 1. They have renewed my faith with their professionalism, courtesy, and knowledge. I have recommended them to my daughter and that is the highest Recommendation I can give.

Washing machine leaking water onto the floor. Leaking during washing cycle. Washing machine leaking even after machine was finishing washing. The leak was nonstop and could not locate where the leak was coming from. Friendly tech repaired my washing machine.

I have no complaints with Choice Home Warranty, they did everything they said they would. My only issue was with one of the service people. The first service person tried to diagnose the problem over the phone and came to make the repair but it wasn’t what he thought it was, surprise surprise. The second service person that came out was very good.

Island Breeze AC, Tech. Robert was VERY helpful. Let me know exactly when they would arrive and fixed the problem quickly. Fast & efficient. GREAT! I would definitely recommend this company to others. They made sure I was kept informed of everything that was happening. Precise and on time.

Could not fix so replaced. Love the service. Great people. Great service. Came in, checked the garbage disposal, could not fix so was replaced without argument. Great customer service. Great service people. Was very pleased with all around experience.

Choice Home Warranty has always been efficient in sending a plumber, electrician, technician, etc. in repairing my appliances, toilets, washer, etc. These people were very professional and knowledgeable. When, my washer had to be repaired, I received a check that was enough to cover the expense of a new washer. Thanks, Choice Home Warranty for taking good care of my family and my home.

Very good service, I've reported about my heating issues and it was assigned to a vendor and been fixed within 24hrs of time. I am so happy with the service. I strongly recommend this, in fact I've recommended Choice to my neighbor and he signed up. Thanks a lot..

I had a furnace go out and I had to purchase a new one. But when I submitted the claim they said that the part wasn't cover and get help out but a gentlemen said hold on and let me see what he can do. Even know it was not nowhere near half they still try to give back someway and I was impress.

Our dishwasher broke down first and the repair service called us the same day. Made an appointment and found it was unremarkable so Choice Home made a fair offer and we replaced it. Within a month our microwave broke and it was the same story. Quick service and brand new replacement microwave. Very happy!

I've made two claims as it is a new house and seem to be finding all sort of appliance issues and things breaking down. They answer and they respond within an hour or two which is outstanding. As far as their partners, I wish they would have more options for companies to get things completed same day or in a couple of days. The washer malfunction took close to a week, and grant it, there were some scheduling issues with the dispatcher. They offered me a fair replacement price. I am pretty happy thus far.

CHW was awesome in addressing my issues. The technician assigned first didn't do well and so they assigned another one without a cost to me. They apologetically also credited a free service call to my account. My fridge is back in action after a lot of trauma and we are very happy now.

Ceiling fan was not working and place service order and action was taken immediately as they said and technician is also so helpful and work was taken better. I recommend to take this insurance but coverage is not satisfactory. For an example they has to replace. Value should match with my current value but they should not match basic least price.

Thank you CHW for your prompt and professional service with my claim for my washing machine. Even the technician that came out said that CHW was the easiest home warranty company he had ever worked with. Asked me for the website. Two very satisfied people.

The garage door Key Pad was replaced. Sensors checked and made to work. The wall remote stopped working. The technician diagnosed it to a faulty Control board on one of the garage door openers. And replaced since it was nonfunctional. The contractor that did the repair, Garrett, was courteous, knowledgeable and committed till the work was done. He had a positive attitude. It would be great in future if remote controls are also covered.

Dryer not hot - Nice technician, very patient about explaining the situation, etc. and answered all questions. Customer service rep on the phone was also very polite, positive and helpful. Everyone had a "can do" attitude. Lowest copay of all the companies I talked to.

Choice sent Louie's Appliance out to fix the in-door ice maker in my French door refrigerator. Edgar was the technician who came out. We thought he had fixed it and he left and few days later it started leaking from the ice tray again. He came back out and it was decided to replace the ice tray unit. Choice sent Louie's the part and Edgar came back out and replaced it. Unfortunately it was faulty and he had to reorder the part and come back out and replace it again. It is working great now. Edgar, his boss Louie and Peter who handles the office end of the Choice contract were all wonderful!! They kept me updated and were great about scheduling the follow ups. While it is inconvenient to have to go thru this many return calls they made it easy and worked around my schedule. I have already recommended them to several friends needing appliance repair. Great work Edgar and Louie's Appliance!!!

Pro: Ice chute jam was cleared. Con: Tech had no choice ID. Tech had no uniform. Tech used my stool. Tech used my knife to clear the jam. Tech indicated this is a second job. Not sure if he could handle a major repair.

I have had a dishwasher claim pending for nearly 2 months and have called repeatedly for status. I am lied to, told purchasing will call me in 24 hours, never happens. They fail to obtain the part necessary to complete the repair. This is some of the worst customer service I have ever experienced. I would not recommend Choice Warranty to my worst enemy.

I did not have the best experience with the plumbing technician and I did not trust the BTMD technician to do the repair. I called CHW and Lerrick ** answer my call. I apologized that I might not have the best tone and attitude when I was frustrated with the technician who came. Lerrick listened to me, and patiently explained to me about the policy. Lerrick was professional, patient, and has excellent problem solving skill. I truly appreciated that Lerrick did not just want to just end my call, but he actually wanted to help me. I felt calm and respected after speaking to Lerrick. Lerrick ** is truly an asset to your company.

Have always had good experiences with my claims but feel replacement cost could be better. Had a ceiling fan replaced and original cost was $149.00 and I was allowed $70.00 for replacement. The repairman have been mostly very good. I do feel the plan is good and gives me peace of mind regarding repairman "ripoff".

I called service and a technician was located with in 20 minutes and arrived with 90 minutes. He was courteous and knowledgeable about the repair. The technician did have to come out 2nd time after the complete 24 hour defrost occurred.

After calling Choice, an appointment was immediately set up by Sharp Electric. An email reminder was set up. The two servicemen called before coming, were dressed in the company uniform, assessed the problem in just a few minutes, and repaired it quickly. Everything was professional from the first call to Choice to repairing the problem.

Garage door repair - Unit failed. Had it replaced same with quick authorisation from your company. Was replaced with a new unit at only the price of the deductible. They arrived in the time frame and diagnosed and got authorized and repaired in about two hours. Can't complain.

I called company to tell them my air conditioner making loud noise. They sent someone out that day. The part was approved which wasn’t cheap. It was repaired within next 2 days after part came in. Then it acted up again and another part went bad and they responded quickly. Technician out that day. Part ordered and repaired the next day. Thank you Choice Warranty. I tell everybody I know about how good this company works.

WOW!!! I made a claim online (which is very easy, couple of clicks, brief description, and done) late Friday evening, and the repair company called Saturday morning to set an appointment THAT morning. The repair technician was on time, courteous, and respectful. He was able to fix my AC within an hour of arrival.

I joined Choice Warranty to cover my appliances only to find out that when I put in a claim that it was considered pre-existing. One of the agents advised me that if I cancel the contract that I could not get a refund. This is ridiculous service and I strongly advised anyone to think twice about these warranty companies. They are all about the money and I want to share this with anyone before they consider doing business with Choice Warranty. I had to learn the hard way and don't want anyone else to experience what I have to go through with this company.

My microwave started acting up at the most inconvenient time. I quickly made a claim and an appointment was at almost immediately. The technician was at my home about a day later. It was quickly determined that it was best to just to replace the microwave rather than fix it. I am extremely happy with the outcome and appreciated the timely response to my claim.

Great service, my water heater wouldn't ignite, contacted Choice Warranty and had someone come out immediately. Knowledgeable experienced person, fixed the issue right on spot. Had hot water again was so grateful. Love having this coverage. Would never be without it.

Very professional work and quick response from the time I called and everything was done by next day. Thank you. Not much waiting for repairman to come and diagnose the problem as well as next day report from Choice. Professional and pleasant representative to take care of all my needs. Great work. Thanks.

My recent repair experience was a great one, thanks to the professionalism and expertise of Moshe ** of ML Repair. He went above and beyond in expediting a troublesome repair and took extra steps to secure a needed part. I am very pleased.

On time great service. Tech arrived and went to work fixing my heat problem. He was very professional. He let me know the issue and solution. I was also happy with the quick response from CHW. Thanks to all! I will always recommend CHW to my friends and family. Great service for a low cost.

My Maytag washing machine stopped spinning 2 months ago and was promptly repaired through Choice. However, the same problem occurred and I called Choice. They sent out another technician and because it was the same problem I did not have to pay another service fee. At that time it was determined that the transmission could not be repaired. I was promptly notified by Choice that they would send a check for a new machine. I have only had Choice for a short time but have been extremely pleased with their service. I have bragged about them to several of my friends. I am so glad that I have it. It has given me peace of mind.

Very smooth process! Submitted an online request and the rest was automatic. I set up an online appointment, and a day or two later I have hot water again. Service guy was very professional, and was able to complete the repair within a short amount of time. The only effort required on my part was to unlock my door. Very easy process. Would definitely recommend this company to my friends and family.

I moved from another company last year because of the continuous increase in the monthly price and service fee every year that I was a member. I have not experience that with CHW and I have been with them for about 15 months. Plus I am covered for more items. I love it!!! Yes!! I tell others all the time because the services you offer are awesome.

Customer service with a great Rep named Precious, who was knowledgeable, professional and so helpful. Also dealt with a senior manager named Sam ** who alleviated any concerns about my coverage and personally called the service company to get me great and extra service. Keep up the good work Team Choice. I Trust all my dealings will continue to be so satisfying. Thanks so much.

Late Wednesday night, I called in when my washing machine was not working properly. A friendly, professional customer service rep took my call and within a few minutes, she assured me the issue would be resolved quickly. Thursday, I received two emails. One confirmed my call into customer service and the other told me who my service tech would be, their phone number, and the date/time of my appointment. When I called to reschedule, I was given an appointment that evening. The tech showed up on time, knew immediately what the problem was, and although he couldn't fix it that night, he ordered the part I needed. I'm impressed by the system Choice Home Warranty has developed to resolve issues so quickly and makes me the priority.

I've always had a great experience with Choice whenever they've come out for a repair. My repairs is always been done quickly and efficiently generally I've gotten someone out here right away so I've been kind of impressed with that. Thank you for what you do. I appreciate it.

Drain in my sink was clogged and Nussbaumer Plumbing was the company you sent out. They knew what they were doing and did a fine job. The drain is running better than it ever has. Todd was very efficient and explained how he fixed it. His expertise was exactly what I would expect. He was courteous and very helpful. There is not any more I can say.

Ice Maker not working. The process was seamless! I called CHW, no wait time on the phone. My request for a service call was picked up and scheduled within 2 hours. Less than 24 hours later Mariza from Extreme Appliance Repair was here. They are located in Alvin TX, I am 60 miles away at the West End of Galveston Island. Very professional, explained everything to me, didn't rush me and all with a smile. Part ordered and am sure they will install with the same great customer service. Thank You CHW.

Jamal was very professional, scheduling and communication were a breeze. He was able to identify and resolve the issue very quickly. I experienced numerous problems with previous contractors trying to resolve this issue. It involved numerous phone calls and scheduling. Jamal and his company should have been called 1st. Great service!

My HVAC went out recently. I called Choice. They were very responsive & scheduled a tech to come out the next day. He was on time & courteous and best of all, repaired the unit that morning! All this for a $45 Service Fee!

We have been very happy with our Choice Home Warranty experiences. Most recently, we had an issue with our heater not working. Within 24 hours, the issue was resolved by a professional and friendly Heating and Cooling Company for a small service fee.

My heat went out in the evening. I put in a online ticket around 10:30PM. By the next morning a technician was at my house. He spent 2 hours diagnosing the problem. He ordered the part, 2 days later he was back first thing in the morning fixing my furnace! All for $45. Love CHOICE WARRANTY.

Technician was professional and knowledgeable. Had three problems. Two were fixed. Third one needs to be reviewed with my policy. I am satisfied and waiting for the third problem. He arrived in a timely manner and knew his work. So glad to have to be a policyholder.

I called and filed around 9 am, and had a repair company within an hour. My garage door was repaired by 6 pm that afternoon. Great service from Choice Home. I have always had great service from home Choice. They are very customer focused and do a very good follow-up.

Technician Joe was very pleasant and easy to talk. Hate it was just a reset button and it cost us $65.00. Glad we had the warranty, seller purchased it at our closing. Would recommend Joe to anyone! Thanks again Joe, it was a pleasure meeting you!

Refuse to replace the air conditioning unit. Purchased home May 2016. Air conditioner quit yesterday morning. Tech was out today, said it is "shot." CHOICE HOME WARRANTY REFUSES TO FIX/REPLACE IT. Why pay for a home warranty if it doesn't cover problems? We had the house inspected and were told everything was in good condition. Also, they cover pools and spas, but only aboveground equipment. THIS COMPANY IS USELESS.

When I submitted my claim online it was super easy! I got a call the next morning with a scheduled service! They came out on time. The whole process was very easy, exactly what I need in a home warranty company.

The tech was polite and professional. It took awhile to find the faulty GFPI plug that controlled the outlets in the Master bath. It was on the other side of the house! He did a good job and all the outlets worked when he left. He also left us his card in case we had any questions.

I am very pleased with the service I have received from Choice Home Warranty. They have never failed to get me the help I need and within a reasonable time. The cost is very affordable as well. I would recommend Choice Home Warranty to all my friends and relatives.

The experience was very pleasant. The technician, Alex was great. In fact he was so impressive, that I would recommend Action Appliance Repair to friends and family. I also talked to a very helpful CSR with Choice Warranty on 10-30. I had spoke to several before her that were not very helpful and were hard to understand.

The tech arrived on time and the issues were resolved. When the techs called for approval, the process was quick. We had American Home Shield for 12 years but their service was terrible. My Choice experience was exactly what the type of service I expected to receive.

Had a broken button on the control panel of my clothes dryer that turned my dryer on and off. Contractor came out the next day. Ordered a part and as soon as the part came in he was here the next day to repair my dryer.

Very fast service! We had the company call us within 5 minutes! The repairman came on Monday and fixed our water heater in about 40 minutes. The agent was very polite and helpful. We also had a email confirmation within 10 minutes.

I've been with Choice Home Warranty for almost 4 years since I moved to the new house. Every time, there's something wrong with the house like plumbing, AC, sink leaking.. I call and get it taken care of within 24-48 hours. Just last week, the water from sewer backed up to shower/bathtub, on Sunday, we called and got it fixed by 5 pm the next Monday. So glad and thankful for Choice Home Warranty.

I contacted Choice in regards to our Air condition unit not working. It took 2 weeks to get a technician to our home. At this point the technician installed a part. The part is not working properly. I contacted Choice in regards to this in they said that there was nothing they could do at this point. The service technician contacted them and told them what needed to be fixed. They indicated they closed the claim and now our air condition is not working properly and the service technician is not getting paid. They also indicated to me the amount I paid for my policy and the benefits I have used. I feel that they see this and will not do any more work on our accounts because they are in hole now. I purchased this with an upfront premium payment and clearly I am not receiving good service. They are not a good company and do not pay their technicians. Ask around you will find out. I would never recommend them.

Stay away or pay dearly... I spoke with a CHW salesman, asked specific questions about plumbing leaks and other issues. I was told all leaks/plumbing issues within the confines of covered premises would be covered. Never never mentioned any exclusions... Recently had a leak, they emailed me, asked me to call, when I did was told... "Your plumbing is PVC piping and it's not covered." When I explained my conversation prior to purchasing a contract I was told "the salesman only provides an overview." When told I asked specifically about plumbing coverage, at no time did he mention any exclusions. She repeated above.

Choice Home Warranty is great because it protects so much of your home and all the equipment in it. They are fast with setting up a service call and they send out really great technicians that do a great job! The price for service is great and it ends up being more coverage than PSEG.

This the second claim that I had with Choice Home Warranty and it was handled very well. I was able to speak with the rep. very quickly. I didn't have to wait for long. Choice Home Warranty provided me with the appointment information right away and the repair was done within forty eight hours.

We purchased our condo in May of 2017 and had no need to use the furnace between now and then. We attempted to use our furnace now that it is cold -- and it will start but turns off after running every 1 minute due to an issue with the auto-turn off functionality to prevent overheating. I logged a claim which was immediately cancelled due to "maintenance issues". They will attribute every possible issue to "previous maintenance". I confirmed with them on the phone that if the 20 year old furnace stopped working due to issues w/ the previous owner's maintenance, it would not be covered by them. Complete scam. Complete waste of money. The only way you're going to get something paid out is if you bought it yourself and have a complete and total paper trail of the maintenance performed on the unit. DO NOT WASTE YOUR MONEY.

I was very pleased with the service provided by Fiore Sewer & Cesspool. Charlie, the technician was very polite and provided a quick and excellent service. He was very knowledgeable and took care of the problem (leaking toilet) right away. I am a happy customer!!

AC Unit broken on Sunday night. Called Choice on Monday Morning. Choice agent immediately arranged a local technician to come on Tuesday. The technician came right on time, and spotted the malfunctioning part. Choice agreed to pay for the replacement of the malfunctioning part. Very happy with Choice Home Warranty! Would recommend to my friends!

The repairman was a little lost at first till he talked to his boss. He had never worked on a gas dryer before. But it worked out ok anyway, and we were happy with the service. He will return on Friday to replace the part that was bad.

Took over two weeks for get them to finally tell me what they were willing to do when my AC broke. Seems the unit's compressor is no longer available, so I need to new unit. They offered to pay for what the compressor replacement would have cost ($1200), not how much the new unit will cost ($5,000). So much for their promise to "repair, or replace". What a SCAM.

Worthless product (Choice Home Warranty). When you really need this warranty to take care of a major repair such as a covered water heater, they won’t. They will dig down into some absurd company policy citing why the warranty will not provide coverage. So this is basically a $400.00 scam as they have no intentions of replacing a high dollar appliance when there's a total failure. If I could give it zero I would, however that option is not available. Don't waste your time with this company. I do not recommend.

Choice allowed me to utilize a private plumbing company, which expedited service. I am very pleased with the outcome and happy that Choice processed the reimbursement consistent with contractual obligation. Customer Service was simple and reimbursement process is satisfactory. I would recommend Choice to Friends or Family.

They were very nice and did the job well. Hopefully when I request service again they will be the ones to do the job. No complaints about having to crawl up in our dark attic. Thank you very much. Will be calling again soon.

First of all I do not believe all of the 5 star ratings. To replace my furnace they 1. Ignored the terms of their contract, 2. Were uncooperative and 3. Did everything via phone calls = no documentation of their actions. They rejected my claim based on some contract wording but ignored the parts that did not favor my claim.

Called due to HVAC unit malfunctioning. Technician was a no show twice, was late the third time. Technician was extremely rude. It took over two weeks to "diagnose" the problem which Choice is refusing to cover, but they are also refusing to provide documentation of the problem. I paid for the service call and am entitled to that information. Absolutely useless warranty service.

Recently I had a problem with my air conditioning and decided to try my Choice Warranty for the first time. I called in at 8:00 p.m. and had a response by 9:00 P.M. telling me that I would hear from a local repairman by the next 24 hours. By 8:30 the next morning the repairman said he would be at my home in the next three hours. He was right on time and did a thorough inspection of my unit. Discovered the problem and corrected it. He checked everything about the unit while on site even up in my attic. He checked out my thermostat inside the house to make sure everything was o.k. He was gone within an hour and all I had to pay was my service call fee. I was very satisfied with this service and feel confident that if needed in the future I have chosen the correct company. I told my daughter about this company and she recently signed up and I am waiting to see if I get my free month for referring her to Choice.

Excellent service. Super fast response time. Put in claim online at 8 am. Got a call by 9 am. Repairman showed up at 11 and by 11:30 problem was fixed. The repairman was from A&D plumbing. Super friendly and professional. In past experiences with homeowners warranty companies I would have to wait a week before somebody would come out.

H&H Plumbing went beyond the call of duty. Fixed the main issue and saw something else to address to prevent further problems. Thats AWESOME! Who knew to expect this. Our plumber was respectful and friendly. It feels great. Thanks Arthur!!!

Service was extremely prompt. I called Friday. Technician was there Sat. He obviously knew what he was doing and explained everything he did. Great people skills. You should definitely keep this company. Island Breeze. Service was on 10/28 around 4 o'clock if that helps you locate me.

I am pleasantly surprised! I spoke to several of friends before purchasing a home warranty and basically was told by each one that home warranty plans are a big rip off. After three separate failures over the first year, toilet leak, refrigerator compressor inop, and and air conditioning condenser fan motor going bad, the last two on my birthday, all three episodes were handled very satisfactorily! Great customer service! I'm very glad I didn't listen to my friends. They definitely had it wrong when it comes to Choice Home Warranty.

I chose Choice over others mainly because of highly rated comments I read online. I had been debating what provider to pay for this service for over a year. My experience is not good. I paid for service in Sept and was told I would not be covered for 30 days, Oct 13. No big deal as I had no problems other than toilet I fixed, but on Oct 28th, my heat didn’t work and days before, it worked fine. I made claim, which was very easy and was contacted by service tech next day. An igniter switch needed to be replaced. Choice denied claim citing they would not cover a known or unknown pre-existing condition. Claims supervisor stated that it was a part that had been going bad over a period of time even if I didn’t know, to which I agreed. I had igniter replaced 4 years ago (that was covered by First American Home Warranty and service tech stated igniter generally last 5 years).

Extremely pleased! Our heat went out on a Friday night, called them on Saturday. Kelvin called on Saturday & said he would be there on Sunday & he was thorough, knowledgeable & very pleasant. He quickly determined the issue, ordered the part & returned on Monday & had it fixed quickly! Will definitely refer family & friends to you!

Positive experience making a claim with Choice Home Warranty. I was contacted in a timely manner and the service technician was professional and knowledgeable. However, the appliance could not be fix therefore Choice Home Warranty offered compensation to assist in replacement of the appliance.

After calling into the claim center, I received details on an appointment within a few hours. I was able to contact the service provider Desmond directly and he was very amenable to making an change the appointment time to be more suitable for me. He arrived on time and was very personable and knowledgeable. He identified the problem immediately. He had a replacement unit with him and was able to remove the old waste disposal unit and fit the new one all within 30 minutes!! Fantastic service, minimal disruption and great value!