Choice Home Warranty Reviews

Choice Home Warranty is by far the worst company I have ever been with a part of. It's to the point that I wish I stayed American Home Shield. I have been with CHW for almost two years and I had to put in a few claims nothing major but when my AC unit went out they were no help at all. Apparently, the compressor to ground short is what cause the damaged from what I was told and then was informed that they would not cover it because it's not considered normal wear and tear. I asked, "What is considered normal wear and tear?" The response was "abuse, misuse and neglect". "Really, you don't read that in the fine print," I stated.

I have seen commercial regarding warranty companies and have been very skeptical but since being a customer of Choice Home Warranty I am no longer. Since signing up in Aug of 2016 I have had two items that needed to be repaired and they were able to provide me the service quickly without a fight. I am pleased to be a customer.

Whatever you do please do not purchase home warranty services from this company. They will always fail on their promises (100% GUARANTEED. That is the only thing they guarantee). Issues with this company: 1) They work with mom-pop shop run by one employee. When they assign technician, you need to waste lot of time to get hold of them. 2) They do not value your time. Recently I experienced it. Technician told he would visit my home between 12 and 3 PM but showed up at 7 PM. 3) All expensive appliances (refrigerator, HVAC, water heater, washer, dryer) are not covered by them. But they will not tell you at the time of purchase. You realize it after you purchased warranty and when you need them to address problem. 4) You cannot cancel your policy. Terms and conditions are so unfavorable it is like casino games where house always wins. They will make sure they do not have to refund any money you paid to purchase policy.

We have a problem with our oven panel and called it in. The technician assigned to the order arrived very promptly and helped with the problem. Even though the part is now obsolete, the company assisted us to obtain a new replacement.

My experience was excellent. I have never received prompt and professional service a while back I had American Home Shield and the first time I had a problem it had taken a week before I could get someone out here to look at my washer. And, he gave me all kinds of excuses why he couldn't fix it because it was double stack and he said the Home Shield wouldn't cover it but I am very impressed by your company.

Choice Home warranty is the best. In 24 hours I had a contractor out to check my air conditioning. Both companies were fantastic. The first impression was customer service which is awesome. I did not have to repeat myself when the order was taken. Thank you Choice Home Warranty!

Service was prompt and exceeded my expectations. The service technician was thorough, friendly and knowledgeable. Although my A/C may need replacing, I know Choice HOME WARRANTY gives me peace of mind about being fair and honest about the coverage. I would recommend Choice HOME WARRANTY to my friends and family.

Our central A/C went out during the middle of summer. We had just purchased our warranty after a friend recommended them and we were just past our 30-day grace period! Mind you we had a newborn at home and purchased 3 years with this company and I'm pretty sure they overcharged us. They kept taking out payments when we didn't authorize it and over-drafted our account. That should have been my first warning!

The customer service I received from Choice Home was fast, friendly and professional. There was no delay or problem with finding my account information and explanation of coverage. My request (leaking toilet) was processed and I was quickly contacted by a local plumber who was very professional and fixed my problem the next day at our appointment time. My overall experience was positive and fully satisfactory. I know all my friends would appreciate the fine service I experienced with Choice Home for the 2nd time around.

I have been extremely pleased with Choice Home Warranty. Their customer service is way above average as far as I am concerned. Example: My microwave quit working. I reported it to CHW around noontime. Shortly afterwards, I received a call from the company that had been assigned my claim. An appointment was made with the company for the tech to come out that same afternoon and check out my microwave. The Tech arrived promptly, was courteous, knowledgeable and efficient. As it turned out, my microwave was too old and beyond repair. I received from CHW a cash back offer and now have a new microwave. It was unbelievable how fast they received and settled my claim.

A/C not cooling. The tech came out and quickly determined the problem. He said he would order a fan. A few days later, he called and said they had sent him the wrong fan. He came back today, installed the new fan and the unit is working properly.

I recommend using this company. They did a great job.This company made sure that we were taken care of. I plan on using this company again. I will also inform my family members about the service that we receive last week. The air conditioner tech was on time and very dependable.

This company is geared towards hiding behind unscrupulous business practices by not covering its claims. My A/C unit was rusted due to normal wear and tear of condensation. The unit has steel coils and when you run an A/C unit you're going to have condensation!!! Very disappointed in this company and its practices.

Not just waste of money, but I felt like I was paying to be cheated and betrayal. I am with CHW since 2014, never had a big issue. Used them twice small repairs and with payment of 45$ dollars but now when I need service and repair they are saying it's not covered. 6 days back I called to get my AC fixed because it was not cooling. The technician showed up next day of call and left saying me his boss will talk. Received a call, technical wanted to do a leak test which is 150 and is not covered. I say I pay, the technician came next day, took him less than 15 minutes to check and gave me an estimated of 2100 to fix it.

On 4/22/17 Choice Home Warranty field technician (Just Cooling A/C & Heating) inspected my AC unit and said the unit was maintained properly. The compressor failed and need to be replaced. Two hours later Choice Home Warranty made a decision to deny the claim and falsely stated unit was not maintained properly despite their field technician's assessment to the contrary. I will see them in court but would like the public to know that when it comes to claim Choice Home Warranty is not a good choice and will not be there for you. Buyer beware.

Both Choice warranty and the repairman did an excellent job. Choice warranty gave me the name of Bayshore Air Conditioning. The appointment was the next day, and the repairman fixed my problem by adding more freon. He was very polite and so was Choice warranty.

Choice did what they said they would do in a timely fashion. The work was timely and professional. Their follow up was very professional. The work by the craftsman was more than I expected and professional done. I would recommend their services to anyone.

Had an issue with my microwave. Called in a repair request. Everyone I spoke with was very helpful. Had a technician out within the week. Very happy with the service provided. The technician who came to the house was very professional and knowledgeable about the issue with my microwave.

I called about 12 in the day to make a claim and get some service on my air conditioner. Immediately after making the claim the service professional called to set up an appointment. 415 he was on his way and by 5 o'clock he was done. I was most appreciative.

My washer was leaking. They came out and the part was not covered. They instead wrote me a check to help cover a new one. So grateful. Now I will be able to put that towards a new washer. Will continue to use them forever.

My air conditioning unit failed, Choice Home Warranty sent a technician and upon inspection it was determined that the unit needs to be replaced due to being 18 years old. The technician has been doing this for over 20 years and stated that this is 100% normal wear and tear. Choice Home Warranty states it is not normal wear and tear, they don't care what the servicing technician diagnosed. They denied my claim and will be getting a lawsuit from me. I made my payments on time every month and this was my first claim. Don't fall for this scam. Monica in the claims department was very rude from day one.

The worst customer service I have ever dealt with. If it is a small claim, all is well. I had 3 different technicians come out over my A/C and it never worked. I had them come out again and they gave me the excuse that it was not covered because of a grounding issue. The tech was in my living room when I called and he said that was not what I submitted and went and resubmitted. The Tech said it was normal wear and tear... Choice said they would review it. Never called me back and I called them... Still same outcome.

If you are planning on using CHW I'd think again, turn and run as far away from this company as possible. They claim to cover items but when you need them fixed they are 99% items that are excluded. For example, they say they cover water heaters. You would think that when your water heater breaks they would replace it for a new one. Well, in their exclusions they don't actually cover the water heater itself but maybe components on the water heater. So $1000 later you have to pay for a new water heater because CHW will not replace the tank.

Within just a few hours of putting in my claim over the phone, I received a call from the electrician who came out to the property to do the electrical outlet repair quickly and efficiently. He made the effort to call me at 6 pm which was after hours to serve us. They came out the next day and completed the work right away. Fast service.

Had a great experience in replacing my pool pump. Call Choice and they would cover up to a specific amount. We wanted to replace it as soon as possible. They said yes, we did the next day. I emailed them the receipt and that was it. Check will be to me in 30 days. Couldn't get much easier. Thank you.

My garbage disposal just up and quit one day. I called Choice the very next day. I had just finished my call when my phone rang and it was the repairman from Second Opinion calling to set up an appointment for the very next day. The repairman came out that afternoon, said he would have to replace it, left and called back several hours later, came out that evening and replaced it. My problem was taken care of in three days.

The technician was on time and was very efficient in replacing and repairing the leak and broken pipe. In fact, he returned the next day, with additional parts to complete the pool repair. I would recommend Choice to a friend in the future.

Remove and replaced garbage disposal. Prior to removing unit, the technician verified that it was indeed leaking. He then called the office to inform them of the condition and waited for confirmation that it was covered under my warranty plan. The technician was prompt. He replaced the equipment in less than 1/2 hour and tested the system for leaks. He answered my questions without hesitation.

Claim process was easy, and was in lapse period when had issue with pool coverage, but they still offered to pay 1/2 of repair. Easy to get through to customer service and work out issue. Like their quick response and technology use to make things easier.

I experienced a clogged washing machine drain and had a prior incident in December of 2016. In December I was introduced to Jakes Plumbing whom provided excellent services so when this incident occurred I wanted him to come back again. He did and provided excellent services again. I can truly say that Choice warranty has exceptional services and providers working with them.

I've been with CHW and my 1st time for service and I will say they are prompt and service technicians were professional. Knowledgeable and reasonable. I would recommend coverage to cut the high cost of repairs. So don't hesitate any longer.

My dishwasher stopped working. I looked up the error code and called Choice Home Warranty. It was a Friday so I had to wait until Wednesday for someone to look at it. They confirmed the error code was for a bad water inlet value. Said they would order one. Took another week to get the part and come back. Installed the valve. Still did not work. Contacted Choice again who said they wanted a second opinion.

The technician came out to repair the fan on the microwave. Was unable to repair, however Choice offered me $150.00 toward a new microwave. I am totally satisfied with the outcome. I have had other warranty companies and of course none of them compare with Choice. I will recommend them any day.

Air conditioner was not cooling the house appropriately. I was immediately scheduled and the ac company technician was very helpful and professional. He had the ac working in very little time and provided good recommendations to help extend the life of my ac.

My air conditioner wasn't cooling well. The repairman assessed the problem. My air conditioner was low on refrigerant. It ended up needing 2 pounds of refrigerant. Choice Warranty took care of it for the $45 fee. I'm cool and happy now.

I had called Choice to file a claim for a plumbing issue of a loud noise. When the technician arrived he stated it was a valve regulator issue and it wasn't covered. I called the claims department and the representative was blunt and rude. She said I wasn't covered, didn't ask me did I have any questions just said have a good day and hung up. I pay them on autopay every month and never missed a payment and I get treated like this is appalling.

This was a really bad experience for me and my family. The customer service agents were not professional and spoke to me as though I was nothing and they have no one to answer to. Obviously this is ok for the people above them. It gets worse because there is no one that stands behind anything they say. They are all extremely dishonest. I was told they would send a guy to look at my ceiling fans and that they would replace my fan no matter the cost of my fan, it was $800 new. When the guy got here he said the fan needed to be replaced. However Choice Home Warranty would only cover it up to $70! I had to pay the deductible and the repair guy did nothing, just pull the chains on the fan.

I've been with Choice 2 years for my house I rent out. They take my claim and act on it and keep my renter happy! Very satisfied & stress free! First time I called was air conditioner problem. They worked with condo association and solved all problems.

Saturday afternoon I was preparing my Easter dinner and the oven wouldn't come on. I was in disbelief. I thought about calling Choice but didn't because it was the holiday weekend. I called Choice early Monday morning. They called SG Heating and Cooling. Within minutes I got a call from the company to schedule an appointment. Within an hour someone was out and repaired the oven. This is the first time I have called and got service so quickly, usually the wait time is two days or more. The repairman was awesome. He came in, asked what the problem was and started immediately to fix the problem within 30 minutes.

My oven went out on Easter Sunday. Contacted the 800 number to file a claim. Representative was nice and quickly opened a claim. I was emailed my contractor information very quickly and Electra Appliance Repair was on the phone first thing Monday morning. Their tech arrived within the 2 hour window provided. Tyler the tech was very knowledgeable and friendly!! Had the thermostat replaced very quickly and my oven was back up and running. Very seamless repair claim. So glad I decided to purchase the home warranty with Choice Home Warranty. Keep up the outstanding service!!!

Choices Home Warranty customer services are great, very helpful and friendly too. Every time I call CHW, they always resolve all problem I have. Love CHW and been with them many years ago. I always refer all my families and friends to them for the home warranty because price is reasonable and low deductible too.

My microwave stopped working on Sunday during Easter dinner. I called to open a request on Monday and received the number of a contractor "Lynch's Appliance" that same day. I called the contractor, who called me back later in the afternoon and made an appointment for the following day. The contractor was at my home on time and was able to fix my microwave within 30 minutes. He was on time, on task, left the area where he worked clean and was very respectful!

He noticed a slow leak under the garbage disposal in the kitchen sink and it was filling up a tub under the sink. We called CHOICE and they gave us a plumber to contact. We called and he came out the next day and replaced the garbage disposal. It was just what we needed. We are happy with the outcome. We just paid the $45 service call fee.

Choice Home Warranty is an excellent company! They are very punctual, efficient and professional! I had a major repair done on my air conditioner and it was fixed on the same day it was called in! I would recommend this company to anyone.

Veterans Appliance repaired the bake element in the oven... They were punctual and very professional! I appreciate good service providers and I would recommend Choice Warranty to anyone! I switched from AHS about a year ago and I am really glad I did!

You help me with my claim and let me know what I needed to do with this claim. Thanks for everything. I send my bill in and they let me know they had received it. Now I am waiting in my check to come in the mail.

My air conditioner had stopped working. It was very hot. The technician was very nice and respectful. He arrived within the time that was agreed upon and finished within a reasonable amount of time. He explained what was wrong and what would be require to repair the issue. He did an awesome job.

Choice Home Warranty sent Monty, their electrician, to replace my GFCI and switch in my master bathroom. Monty did the work in a prompt and professional manner. I could not have found a better electrician. I will highly recommend CHW to family, friends, and neighbors.

I have been a customer of Choice Home Warranty for almost 3 yrs. I have utilized their services a number of times. Every time that I call to set up a service call the employees are extremely nice, you can understand them and they are always ready to assist in any way possible. The communication of once your job has been dispatched out is quick and thorough of who should be contacting you and how you can contact them. I would highly recommend Choice Home Warranty to anyone looking for a home warranty company.

Very fast service and very friendly. I would highly recommend. It was Easter weekend and I still got someone very quickly. The air conditioning service was very high quality. Very knowledgeable repairman and very friendly. I have had other home warranty companies in the past. No one beats Choice.

I called Choice Home on a Wednesday and Thursday. Had a company come out to see what was going on with my washer. The man told me what was wrong with it. Said he had to call my insurance company back to get approved. 2 days later Choice Home is sending the part.

I purchased a warranty from CHW and the warranty my policy was in full effect. Once I made a claim for my Bosch dishwasher the company refuse to cover the repair in full. The cost of the replacement part was $295 plus the $45 service charge you pay directly to the service company, CHW offered to coverage half of the $295... NOWHERE does the policy stated splitting the repair cost plus the service charge! This company totally misrepresented its product. Please beware!!

So it's my first year in the new home. The AC unit and other units are on their last leg so to hold me off for some time we purchased a warranty to have peace of mind. Well, after this experience, my mind is no longer at peace and now filled with doubt. Why purchase a warranty of TOTAL coverage to be denied? The propeller/fan of the AC unit broke off due to rust and is not covered by the warranty due to rust.

This is the second time I have used Choice Home Warranty for my home this year. Both times they sent me out Quality Individual who knew their jobs and explain to me exactly what went wrong and how they will fix the problems. That made me feel secure in my choice in using Choice Home Warranty.

We called CHW because our washing machine was stopping mid cycle. Their response time was excellent and a repairman was here within 48 hours. Unfortunately, the cost to fix it was $1200. CHW felt it was cost effective to replace it which I agreed. However, they were only willing to send a $299 check for what they feel is retail value. After I declined on that amount, they offered $349 and I again declined. Their final offer was $400. All in all, my experience was excellent. I just wished they would raise the amount for what they feel is retail value on an appliance.

The technician provides an excellent service during the process of fixing the issue of the AC unit. And he is also kind to answer all my questions about the maintenance of the AC unit. After his hard work, the AC unit works properly now and can supply the cool air for my whole house.

Called Choice Home Warranty in the evening to make a claim regarding our air conditioning had stopped working. Choice Home Warranty was very efficient in setting up a claim. They gave me precise information as to when a technician would contact us. They provided emails informing us the name of the servicing company, our claim number and followed up with us after the job was completed. The technician arrived and determined the problem to be the thermostat, replaced the thermostat and we were back to being cool again. Thank you Choice Home Warranty for a job well done!

The air conditioner stopped cooling. One call and 16 hours later Tony arrived. He noted the outside unit was not working, opened the service panel and diagnosed the problem in about three minutes. Had the necessary part on his service vehicle, installed the part in about five minutes, and it's working great. Great response time and very well qualified technician.

Thank you for the fast and efficient service. One call and your customer service representative took care of the rest. It was way easier and quicker than we expected. The technician you found and sent to our home was professional and trustworthy. Our oven works like new again. Thank you!

It gives me great peace of mind to have Choice Home Warranty. Their service providers are prompt, tidy and get the job done. I have called on them, sometimes in a crisis, three to four times a year for at least four years now and have never been disappointed.

I had an issue with my garbage disposal not working and smelling like smoke. I called Choice Home Warranty to file a claim and within 24 hours I had scheduled an appointment with a technician to make a service visit. The Technician just pushed the reset button on the appliance to get to start working again and charged me $45.00 for a 5 second fix which I did not appreciate. But, as far as the service is concerned, Choice Home Warranty acted quickly to process my claim and followed-up to be sure I was satisfied with the solution. For my first experience with Choice Home Warranty, I think they did an excellent job.

I call them on a Friday night and someone call me back and took my orders and on the next day I had a email telling me that someone will call but before they could call I had a email from the service agency and on Monday morning the job was done. I was very happy with the service that I got.

The plumber that Choice Home Warranty assigned to service our sump pump claim was professional, honest, and experienced! Their contractors make the difference. If you are looking for a home warranty look no further Choice is the only one worth considering!

Victor was early for the appointment time & diagnosed the problem immediately! CHW was notified the same day & I received a phone call from them within just a few hours after Victor left. I will be receiving funds towards a replacement for my washer. I was very fortunate to have the funds to purchase a new replacement washer. I found one on sale at Lowe's. It is being delivered the next day. Very satisfied!

Choice took my call on a Sunday evening after I noticed that there was water around the outside of my toilet. They provided me with a claim number and I was contacted the next day by a repairman and was able to set up a service call which fit my need.

In the beginning the scheduling between me and the repairman was not smooth. But once he showed up then do the work, his work was excellent and if the need should ever arise, I would want to work with him again.

As soon as I receive reimbursement for the cost of the ceiling fan from Choice this case will be closed. A new fan has been installed and is working like it should. Overall I am pleased with the cooperation I received from Choice Home Warranty.

Our furnace just quit. Placed a call to Choice and had a call back from Liberty Air the next day. Their service people came the next day and fixed the furnace. They were very courteous and got the work done fast.

I have utilized my warranty services twice now and have been impressed with the service and professionalism each time. At first I was a bit skeptical as to what would be covered or that hidden terms would apply but Choice Home Warranty does exactly as they say. I recommend to all my friends and coworkers!!!

I've used many home warranty services in the past - American Home Shield, Total, etc but CHOICE Home Warranty stands out as the best so far. Here are the reasons: You can transfer your policy to any of your properties, so if I moved to another house I can take it with me. Among all other warranty companies, CHOICE is the most economical. Low premiums + Low deductible with great coverage!!! Many payment options - I chose to pay for a three year onetime payment to get a great discount because if I moved it comes with me. Every time I've called in I've got great service from Choice Warranty. I've made many successful claims and they've all paid for the total premiums I paid - what a deal! I'm definitely renewing.

I really couldn't believe how great this went. Our AC went down and within a couple hours of my claim, a repairman had called to schedule a time to come to my house. He was on-time, professional and knowledgeable. He diagnosed the problem and fixed it within an hour. I really couldn't believe the cost savings we realized. Very thankful we made this investment.

I called CHW on a Sunday, and was quickly assigned a service company to handle my very serious plumbing problem - a leaking toilet. I received a call back the next morning, and, though the technician couldn't make it to my home that same day, he explained to me how to turn off the water to my toilet so it would not continue to run, and assured me that there would be no damage to my floor (since it was not wood) or ceiling (toilet was upstairs and leak caught early). The technician arrived on schedule the next day, quickly discovered the problem, and had my toilet repaired in about an hour. The company was Bill's Plumbing, and the tech was courteous, skilled, thorough, and professional. Couldn't ask for more. Great job, Choice Home Warranty!

From the call to request service to the service provider's explanation of what was needed to repair my dryer, I was treated with prompt, courteous and effective service. I could not be more pleased. The service provider D&S Appliances came at the time I needed them. Showed me the part that needs to be replaced and gave me an estimate as to when the part would be in and when they would return.

It took 7 days to diagnose my issue with the AC. The AC is still out. The contractor put a hard start on the unit and left. I called every day and the contractor had a different version of the problem each day. Finally it was the compressor. CHOICE HOME WARRANTY said it was pre-existing. Even if it was, the house is 8 years old and everything is pre-existing. They denied claim. I have to pay $3000.00 plus the $60 fee for the loser contractor.

Air Conditioning unit went out. Choice warranty sent out a repair company who was more interested in working for me under the table than working with the warranty that I purchased through Choice. They did not and have not replaced or repaired my unit. Seven months later, I have just cancelled my account with them. I am in Atlanta, GA and they are based on the East Coast. I would like to take them to court, but unable to do by mail. I have seven years and I plan to do so.

I purchased CHW several year plan. After two years of not having to use it, I finally had to make a call for one of my AC units. I was truly disappointed and angry. I was told the part was not covered as it was not "normal wear and tear." I was told that lightning struck my AC by a phone operator. Upon disputing that accusation because it was a complete lie, I was then told that a power surged caused the issue. After disputing that lie, I was told it came from poor maintenance of AC units. That was a lie too. After questioning the phone operator on whose expertise did these conclusions derived from, I was told they "just know."

Placed a service call on Saturday, April 1 and got a response by April 5. Microwave fused had blown. I thought it'd be more complicated to do but it was an open and closed case. I paid my deductible and problem solved!

My air conditioning was not working so I entered my request online through the customer portal late in the evening. Choice had a contractor assigned the next morning. The contractor offered to come out on a Sunday in order to get my issue resolved as quickly as possible. They arrived on time, and made the repair quickly. Great overall experience.

Technician was friendly, prompt, and professional. He completed the job in a very timely manner. Diagnosed the problem without any problem. Had all the proper tools and equipment to complete the job. Tested the results of his work and also stated if there was any problems to not hesitate to call.

The Electric Stove Control Board Faceplate was becoming inoperative through normal wear and tear. CJ's Appliance Services (Christopher **) quickly determined the issue, ordered the appropriate parts and installed the parts in a professional and timely manner. He was courteous during the entire process. I highly recommend him for future issues.

I called Choice and that same morning received a call from Fairview and he was there on time and saved the day. Great job. Thank you choice. I dont know what else to say. Only that I found the guy very nice.

After much research and comparison among home warranty companies, I chose Choice Warranty based on their customer comments; discussions with sales personnel and a recommendation from my daughter who also has Choice Warranty for her home in Florida. I have not been disappointed in the courteous and prompt response to my issues, particularly when my freezer died. Choice Warranty had a repair person contact me within a day to set up an appointment. The freezer could not be repaired and Choice Warranty issued a check to me for a replacement freezer that I could live with. I was thoroughly impressed and that incident alleviated all of my reservations about my home warranty choice. I would and have recommended this company to my friends and other family members.

I am with this company for more than four years, paying on time. I had my fail microwave on 1/21/2017, call for service and the technician show up and he can't resolve the problem and say needs to be replace. After a hard deliberation with Choice Home Warranty they agree to pay me $220.00. It will be six to eight weeks and waiting and I spoke one this representatives and he say check is been mailed since 2/28/2017 but I still don't receive nothing. First time and really BAD experience. I will never recommended this company.

On Tuesday Morning, March 28, 2017, my wife complained there was no hot water. I jumped in the show and found this to be true. I took a lukewarm shower and got out as quickly as possible. I then checked the pilot on the water heater and found it was out. Thinking the severe winds from last night must have blown it out, I followed the instructions and relight the pilot. After a few seconds I checked the indicator lights which was flashing in 4 dot increments. That meant there was something wrong although the pilot was light. I then googled the code to find out the heater control valve had malfunctioned of some sort. I called Choice Home Warranty company and filed a claim with them. They were very fast at collecting the claim information.

Dryer wouldn't dry even 2 towels, had to run dryer for 70 min then hang towels up to dry. Had to run several little loads almost daily to keep up with laundry. Had to go hang all blankets and comforters up to dry. Very frustrating then CHW sent a service repair next day came to look at issue - repair made for heating issue.

Fast at finding and scheduling a repairman. Repairman came the next day. It turned out our machine had to be replaced and I wish they gave more money towards the purchase of a new machine. Other than that, good coverage for the money we pay. Thank you!

Service technician was professional and pleasant. He called from previous job and gave an estimate of his arrival time. He was respectful at all times. The sewer blockage problem was diagnosed and resolved quickly. He offered tips to help prevent the issue again.

I got roped into a 3 year warranty by a pushy salesman who wouldn't shut up when he was talking to me. I will be cancelling this policy. Had a problem with my garage door opener - a little piece of plastic broke off the chain. Apparently it is a very common problem and an easy fix. But Choice Home Warranty WON'T COVER IT. After looking closer at the warranty I have found that they won't cover most things - their list of exclusions is ridiculous making this homeowners warranty absolutely worthless to me.

Excellent, professional, prompt. Very happy with how everything was handled. Call center responsive and caring. Service tech was very communicative and professional. Repair cost exceeded value of unit. Part not available to repair. Settlement was fair and I would highly recommend Choice.

We called Choice about a washing machine issue and within two hours we were matched with a local repair shop to set up an appointment. The repair shop was prompt with their response. A part had to be ordered, it was ordered and installed within a few days of the initial contact. Doesn't get any better than that!

The technician meet me on time and within 30 minutes the washing machine was fixed. I was so impressed with his promptness and quality service he rendered. Thank you Choice for providing experienced well-qualified technicians. You provide me peace of mind that my home needs will be professionally and timely handled.

I called Tuesday to make my first claim because of leaky toilets increasing my water bill by $30 a month! I got an email Weds with company name, and called them. And by 2:00 Thursday my toilets are working as they should! I'm very happy with my first experience using my coverage with Choice Home Warranty.

When you call this warranty service an actual person picks up the phone. This is a very nice benefit. They respond quickly and a efficiently. I have use this warranty service for 15 years and would recommend it. The last call that I had was answered promptly. The repairman was professional and timely.

Tech was responsive to our need and made an accurate description of what was wrong with the range. He ordered the part but was going to take too long to get it as it was not an in stock item, so we decided to replace the stove and canceled the claim for CHW.

The process was extremely smooth. The technician that came out was extremely professional and answered all my questions. The information was quickly communicated to Choice and a decision was made immediately. I am happy with the service rendered as this was my first claim.

Called Choice Home Warranty on a Sunday evening. Got a callback from the repair company that Monday morning. Got it all scheduled a few days later and was told the unit had to be replaced. Called CHW again and discussed replacement options. Overall Good Service. Thank you CHW!

Outstanding Service. Choice staff courteous and complete with great follow-up. Tradesman was superb in knowledge, courtesy and thoroughness. I could not be more pleased. My air conditioners are operating beautifully and it cost me nothing but my premium. Choice is a great company. I have had two other home warranty companies over the years and there is no comparison with CHOICE.

The last two claims I have filed have been denied. I now wish that I had never changed from my previous provider "Allied Home Warranty". The salesperson really sold me on this company, obviously false promises. When one of my claims was denied they didn't even have the courtesy to let me know, they automatically closed the claim. I was not aware of this until I contacted them. Anyway, I am very disappointed especially since I paid for 5 years service in advance. My advice, please read your contract thoroughly before any purchase.

Our air conditioner stopped working. We called in the Choice about 9 AM and the repair person was here within one hour of the call. We are impressed with the service we received and the air conditioning is working well. We are happy we chose Choice for our home.

Fast service. Fixed dryer right the first time. Great customer service. Very happy with the service. They were thorough and worth the money. Used them for my AC also. Great customer service. I'm so glad I went with this company. Saved me so much money in the long run.

Don't cover anything and may take a week before they come. I tried to use this warranty 2 time. Both time I was very disappointed. It cost me another 45.00 to say that didn't cover the problem. Always something. I wouldn't recommend this company.

I was very pleased that my ceiling fan transmitter was going to be able to be replaced. If not, I would have to have the light and fan on or off (not one without the other) which would making sleeping with the fan on very difficult.

I had a quick instant quote done on their website. Within 30 seconds of submitting my information, the phone calls began. I get no less than three phone calls a day, and the calls do not stop regardless of requests. The sales calls are very rude. When you try to be nice and calmly say, "Hello, thank you for calling. I appreciate your time but I am no longer interested. I'd really like to not receive calls anymore," you get a response such as, "Hello, yes, I understand. But if you have a moment please, I have some great deals to go over quickly with you. I see you are interested in..." It's that bad. It doesn't stop. It was so bad that I decided to create an account here and leave this review.

I have used my warranty for two issues in my new home. I am satisfied so far with my experience with Choice Home Warranty and so glad I have coverage to take care of issues that I normally would not know how to resolve or even pay for.

My toilets flooded the bathrooms when flushed. After throwing down a bunch of towels in each room, I called Choice Home W and right away got someone to come out. At least got it scheduled. Got someone out that afternoon to unclog the drain. Great service. Thank you!

Excellent customer service. Call back within a few hours after reporting the claim and repaired the next day. On time and professional behavior from the technician. Communication was excellent and Choice contacted me the following day to ensure I was contacted by the technician and my repair was being serviced.

Choice is always "Johnny on the spot" with disbursing contractors for whatever problem we have. The tech they sent was super nice and informative. The tech kept in contact to let me know parts were ordered, when they arrived and scheduled a follow up for the actual Washer repair. We are glad we made the switch.

They came out on my dryer last month. He had to make a couple of trips because my dryer kept blowing fuses. It took him a couple of days, he never gave up. He is a friendly guy. And I would recommend any this service.

After listening to the sales pitch and buying into it, we purchased a three year plan last August. Our house is 13 years old and has been maintained accordingly. On Christmas eve, the A/C went out. CHW sent out a technician on Christmas morning. AWESOME. But he warned us that the unit would probably go out again in the near future as the coils needed to be cleaned. This is something that we have had done every other year since the house was built. By his standards, it only needs to be done every four or five years, so we are going above and beyond that standard.

I called for information and quote, and they were helpful. Told them I needed a few days to decide. When they called for followup, I had chosen another company to go with, and thanked them for their time. Since then, I received 3 more calls on the same day, and in the week since have received another 5 or 6 calls from them. Each time I tell them I've gone with another company, I don't want them calling again, remove me from your calling list. They are driving me crazy!

It started out bad, but after talking to someone who understood the problem he got it all settled, so Maurice is a good man and done an outstanding job. I'm very please with the company and their service. Will recommend to my friends & family members.

Repairman contacted us the same day the furnace broke and came out for traits the next day. Very quick service. We were happy with the response time and the work that was done. I'm glad to be relieved of the responsibility of deciding on which service company to call.

I love the prompt timing of the company. I've had to have a few call-ins and each one has been right on point! I've already recommended Choice to a few friends of mine who are with another company that they're tired of. Keep up the good work!

I made the call to Choice Warranty and they were more than helpful offering almost immediately to send out a repair person. I had to have the repair person come out twice because the problem with the dryer was not resolved and Choice was again immediate in dispatching that person to my home as soon as was convenient for me. When I listed my last house for sale, I offered and purchased the home warranty for my buyers so they would know they could trust if anything in the house needed repair, they would be covered. This enabled me to assure the potential buyers that all appliances and workings in the house were in working order.

I called my home warranty on Saturday and the technician attended on Sunday so my kitchen sink was fixed within 24 hrs and on Sunday. I am very happy with the service and recommend it to my friends and family. Would like if call out charges are reduced.

Our dishwasher was not cleaning our dishes properly. It actually was making our dishes dirtier than when they went in, despite several rounds of vinegar and water and dishwasher cleaning packs. When it started making a loud, grinding noise, we finally broke down and called Choice on a Sunday. We were given a claim number, as well as an email with the claim number and the various ways we were able to track our claim. We appreciate that greatly. We received a call from the appliance repair company first thing Monday morning and we had a technician out as early as we could schedule it, due to our job schedules not being incredibly flexible.

I had a bathtub drain issue. In less than 24 hours I had a plumber and my problem was solved quickly and professionally. I thank you very much! I was pleased that it did not take a long time or a lot of red tape.

My air conditioner wasn't working. I called and within 24 hours had a company come and repair it. I was very happy with the service that I received. I would recommend this company to my friends. Thank you for the quick service.

Night 2 policies. One for home and one for rental. My rental is in St. Louis and I had a problem with the AC. It took a week to send someone out and the repair seemed to be done. 1 week later same problem and this time it took more time and they said needs replacement. When I called my tenant he gave me the CO's name Choice sub'd and I was told they would not do work for Choice anymore and that they don't pay. I contacted Choice and they told me that it was preexisting??? Their own sub fixed it before. I cancelled both contracts and did not get all of my money back-- It didn't end there! I was going to let it go but since then I get inundated with e-mails and have unsubscribe 8 times and called and was assured I would be taken-off of list. Lie after lie after lie. My next step is the Attorney General and the BBB. I will do what takes now. DO YOURSELF A FAVOR AND DON'T BUY FROM THIS COMPANY!!!

Initially, I was somewhat disenchanted with what I was hearing about the response to my claim. However, I must state that the claim reps were very conscientious, knowledgeable and courteous. When I requested to speak to a supervisor, it was done professionally and in a timely manner. The supervisor was professional and interested in resolving my concern about my claim, which was done. My initial disenchantment became a happy state of mind. I wish to thank all that handle my claim for their time and patience.

Great tech. Very knowledgeable. Fast response time. Very pleased with the outcome. I would recommend Choice Warranty to a friend. The service call is very reasonable. Consider how much you will save doing the repairs on your own. Thank you very much Choice Home Warranty. I really appreciate your assistance.

After two poor experiences with two different CHOICE contractors, I decided to cancel my contract. One contractor continued to miss scheduled follow-up appointments after having collected my service fee and the other, the replacement for the initial contractor, "misdiagnosed" my repair. This misdiagnosis was denied coverage and resulted in CHOICE offering $100 toward the $294 suggested charge. I was required to submit the receipt for the repair from a contractor of my choice (or use the CHOICE contractor) to receive the payment. I used a licensed insured electrician to complete the repair and the charge was $80.00. This repair cost the service fee plus the $80.00. I contacted CHOICE to cancel my contract and a corporate office convinced me to give them another chance by refunding the $80 and reducing my service fee. He also asked that I contact him should anything like this occur again.

Pleased with the professional and speed which my request for a plumber was handled. The plumber arrived at my home about an hour and a half after I made my request. He diagnosed and solved the problem(clogged kitchen sink) promptly in a professional and friendly manner. He was careful not to make a mess as he worked. Very pleased with the service.

Brian & Company were great to work around my schedule and a GREAT job fixing the issues for my fridge and dryer problems. Professional, courteous and excellent service. I recommend Brian & Co. for all your appliance issues! Choice really did a great job to dispatch my work order and got help the next day!!

We recently had very bad experience with the Choice. Everything is not covered. We had a dishwasher claim and was told that caused by cockroaches and not covered. For my another rental house A/C, we were told something wrong with the electronic box, then we hired our technician and figured out it's caused by other staff. Also for our relatives only 10 years old property, they were told the roof shingles are installed improperly. They always have some odd reasons not to be covered. Lots of pain!

The panel on my dishwasher was not working. I called Choice and a tech was immediately assigned. I set up an appointment and tech was punctual and professional. The tech evaluated the dishwasher and submitted his report to Choice. Choice gave me replacement check to replace the dishwasher.

Service was prompt, on time, courteous. He found problem and repaired it quickly. The company responded the very next for appt and service. Choice customer service was also fast and responsive, courteous and helpful and answered all my questions satisfactorily.

The Plumbing System Toilet Draining contractor was very respectful well mannered. Called me that he was stuck on another job and will be there and was there before the time he stated of 1:00 PM. He look over the issue, snaked the toilet and stated, "Seem fine" and started to drain better. I would recommend them to anybody.

The fan motor went out at 1 in the morning and I put an order in at 7.30. The tech arrived at 9:30, took old motor and called at 6 pm to return and put new motor. Done by 7. Air conditioner works better than before.

Everything was so easy! Called Choice, got a tech to come out convenient with my schedule. Choice quickly approved the reimbursement claim. And it was done. There was very little wait time on the phone & everyone was extremely nice & courteous. Thank you Choice.

I got the Choice Home Warranty at the end of February. In March I made a claim regarding my dishwasher and also a ceiling A/C duct that was leaking. Over a 2 week span I must have talked to the company and the repair people 6 times, getting the run around from the Choice people who out and out lied to me. The repair people were just fine and told me that Choice was a major problem to customers and repair people. After being told the claims would be accepted, I was told I would have to pay half for the duct repair and that they denied one part for the dishwasher. I worked up to a supervisor today who was by far one of the biggest smart ** I ever talked to. Condescending, nasty, inferring I was making claims that were false, and calling the repair people liars.

Most every time I've submitted a claim they deny due to fine print or exclusion. Their ad says "nothing lasts forever" yet they repeatedly find a reason to deny the claim. The techs sent out are good and they also complain about the constant denials. As others have said, keep your money in your pocket and don't give to these thieves.

Called Choice Home Warranty about an air condition system problem and they said they would get in touch with someone to evaluate my problem. The same afternoon I received a call from a local A/C company informing me that they would send a service representative out that same evening. The service man arrived at the stated time, he was very polite and quite knowledgeable about his job. The service man evaluated my problem, found two problems and repaired them both. After repairs he restarted the system and confirmed that the A/C was operating properly. Choice Home Warranty acted promptly and efficiently to get my problem solved in a faster than timely manner.

Called in report and had repairman right away, got trouble checked out and then part ordered, waiting for part to arrive then repairman will install and fix problem, as usual. Repairman called right away after report filed. Good job!!

The company that handled our dishwasher repair was really great. They contacted us and could have actually come out the next day, but we had a scheduling conflict. They came out the following day and were very knowledgeable and professional. Took care of our problem very quickly and did not leave a mess to clean up. Very pleased with the service by both Choice Home Warranty and the company they use in our area.

Choice Home Warranty sent out repairmen from MR. Repairs, they came on time, and made an assessment of the Air Conditioning problem, and promptly fixed it. They then tested it and checked to ensure that there were no further problems! I am well pleased with this experience. I found them to be both informative and polite. What more could I ask for?

My bathroom exhaust fan had an intermittent problem. It was making a terrible, grating noise but then it would stop. I called and was almost immediately assigned a technician. Edwards Same Day Service was prompt, diagnosed the problem, and located a hard-to-find replacement. Great service, great repairman, thanks!

My washer stopped working. Choice came out, took a look and mentioned that the problem was due to rusting. However there is no rust on my unit and it causing problems due to normal wear and tear. This is the second time I am not happy with their service. Next year will definitely not pay choice.

Choice Home Warranty is courteous, helpful, and prompt in their response to our needs as homeowners. We were connected within an hour to someone who could diagnose and help solve our issue with the dishwasher. We were pleased. We have been customers of Choice for several years and have been pleased each time we've needed them. They have great customer service.

I was hesitant to buy a membership because it sounded too good to be true. I've had to use Choice twice since I joined and THEY ARE AWESOME!! The plumbers they've sent to fix my problems were very reputable and Choice customer service has been amazing. I highly recommend Choice Home Warranty.

My microwave quit working. I contacted Choice and they got right on it. The service company called the same day and was out in 3 days to check the problem. The final step was handled the next day. I was very satisfied with the final results.

A/C was not cooling. In the living room light was not working. Both the problems were addressed and only had pay $45 on each issue. No fuss and no gimmick. I am very happy with the service by CHW company.

Fast repair, process simple, company who repaired offered exceptional customer service. I have been with Choice Home Warranty for several years and will continue with them. This repair was for my heater even though I will be using my air conditioner for the next 4 months.

Technician arrived to check my Air Conditioner. The system was running but was not cooling. The Technician said the fan was running but the compressor was not running. A capacitor issue was diagnosed and installed within a few minutes. The Technician checked the system, coils etc. and the system seems to be cooling as expected now.

I have used CHOICE Home Warranty for several years. Though I've owned several homes, this is the first home for which I've had a home warranty. CHOICE always responds promptly, their contractors arrive on time, and they are courteous and professional. I've never had a problem getting authorization for service. Overall, this is one of the best investments I've ever made!

Oven repair - Technician was on time and had the correct part. He diagnosed the problem quickly. This is my first claim with Choice but it worked well. You can do an online submission but they do answer the phone. So far Choice has been as pleasant an experience as you can have with home repair.

The service provided was as promised and we are happy with CHOICE! The technician was friendly and timely and even though a repair was not required, the problem was resolved to our satisfaction. They offer quality care at an affordable price and you can't beat that. Thank you CHOICE!

All good and satisfied. Technical man was very informed in taking care of my problems. Fix them, cleaned up and went on their way. All working now. Thanks to Eric the plumber was here when he said and called the day I made the claim.

Called to get service on heat pump. CHOICE had no service techs for my area. OK'd my getting my own and if under $100 they would cover cost. Submitted tech report and they denied my claim saying that thermostat was "illegally installed originally" so system not covered. I called same tech about installing a new one. He informed me that their reason was bogus, the state was fine and I did not need a new one. I sent his report to Choice asking for a refund for the world service calls; the first as per their agreement, the second for the totally unnecessary service call. I submitted service reports and my tech called Choice person in provider services who agreed with us. I cannot get Choice to respond to my request for reimbursement.

I had a issue with my furnace but Choice Home Warranty immediately assigned a technician for me to contact and make an appointment, which I did and the problem was quickly resolved. The technician was knowledgeable and well polite. He was there to answer any questions that I wanted answered.