Choice Home Warranty Reviews

Both my toilets were having tank problems within a few days apart. I called Choice Home Warranty early in the morning, and right away they sent me an e-mail letting me know they had a plumber for me. The plumber had both toilets up and running properly, and I only had to pay $45 for the service call. I was very happy with the way everything turned out!!

The representatives really worked with me till my a.c. was fixed and working. It had been out since the beginning of July and the company Same day Repair had changed their name and didn't tell them. The first time they came out they lied and from them on I got the runaround. Choice stayed on it and worked with me and now my unit is up and running cool. Thank you so much. I'm disabled and your determination to see my unit fixed made me happy!

We had fast response to our report of a problem (Garbage disposal quit). Plumbing company responded quickly, scheduled service in timely manner. Repairman was polite, knowledgeable and careful with our house. Had replacement on his truck and took care of issue in one visit! Extremely satisfied!!

Yvette was great reviewing my microwave claim. However was disappointed to learn max replacement for AC is $1500 which is the only reason I started warranty when purchased my home. Debating whether I will continue rather than save money for new AC.

Great repair person from Refrigerant - communicated problem and ice maker part needed quickly. Was able to get part ordered and installed within the week. Called with approximate arrival time to install part. Followed up and accountable. Checked unit prior to departure.

CHW was wonderful - they immediately filed my claim and connected me with a repair service. Jeremiah with Mr. Smith's Home Repair Service contacted me within a couple of hours and made it to my house the next morning. He was very efficient and took care of my problem quickly!

AC breaks July 3rd 2017. Aug 11, 2017 still not fixed. Well let me start by saying I have two houses covered. I had an AC problem back in June this year in Florida house and was going in 24 hrs. Now currently going for 40 days no AC. Called in claim on July 3rd. No response for 4 days so I called again and they sent out a guy. Said compressor was short. No problem right? Well after several days of runaround got a rep. Says not covered under warranty short to ground. After 3 or 4 calls questing local tech shows up unannounced. Puts in new compressor and these guys have been here like six times and can't get it back on line. Choice should reward this with 2x warranty for every day down. Techs say they don't have diagram for Trane, waiting on FAX. I never hired these guys yet they want me to keep track of the guy saying, "You can call them. We can't reach them." Very tacky customer support. Friends say AHS is better and covers more. Will update.

I called on 8/10/2017 around 8:45 and within about an hour I was notified with the info on PLUMBERATL.COM. I called them and set up the appointment for that afternoon and the serviceman arrived and fixed the water heater. I am a realtor and have worked with many different Home Warranty Companies over the years but have never gotten the excellent service from any of them that I have gotten from CHOICE.

This was my first experience with CHW, and I couldn't be happier. A few hours after submitting the claim, I received a call letting me know that a technician had been assigned. The technician was there on time the next day, diagnosed the refrigerator/freezer issue, and was extremely professional.

I filed a claim for an oven which did not work. Although the problem was diagnosed as a latch problem coverage under the policy was murky. I escalated the issue to Sam (a senior claims manager) who agreed that the problem may or may not be covered. He agreed to cover part of the repair which was a satisfactory and just resolution.

My dishwasher cannot be closed properly. Choice Home Warranty promised to fix the dishwasher in 48 hours. The operator and the repair guy were friendly. And he finished the repair job on time. My dishwasher was in a good shape after repair. It is very impressive.

Microwave turntable motor replacement: Service by your contractor was good. We never did receive a digital receipt for the trip charge even though he said he sent it several times. He came when he said he would and replaced the turntable motor in approximately third minutes. It took the better part of ten days for the part to show up. Given your buying volume, that surprised me. Other than the delay in sourcing the part and the digital receipt, everything went perfectly.

Our washer quit working and we called in a claim. We had a repair man at our house the same afternoon. He sent in his estimate and it would have cost more to fix than the washer was worth. Home Warranty is sending us a check for the approximate value of our washer.

IGD Plumbing LLC came out on time and analyzed the drain stoppage problem and cleaned out the sewer line with an auger. The plumber was polite and cleaned up afterwards including coiling up my electrical extension cord he used for his electric auger.

Choice provided excellent service and obtained a professional and courteous tech who resolved our electrical issue promptly and accurately. Our home is an older home and the repair tech went out of his way to correct the problem and Choice promptly acted to maintain our safety and comfort.

Dryer would not turn on. It was fixed in about 2 hours of call. Broken switch. Service man was very good and did his job promptly. I was very pleased with service. I would recommend this company to anyone. Thanks for the prompt service.

CHW assigned service tech and disposal was replaced within 48 hours. NO QUESTIONS OR RESERVATIONS. I would highly recommend CHW to anyone. Full coverage, excellent service, and best pricing. Their service is available 24/7 which is a plus along with quick response and support.

We switched to Choice Home Warranty due to a bad experience with another home warranty company. A few weeks ago, we had to call Choice about an issue with the A/C unit. They responded rapidly and provide an email with the details and a follow-up message after the service was provided. The A/C technician was professional, very competent and handled the issue with 1 trip. We are very pleased with Choice Home Warranty so far.

Overall I was very pleased with the service, repair and demeanor of everyone involved in the repair process. Would recommend Choice to others. My claim was handled quickly and follow up was very efficient and easily done. Follow up was made and I am pleased with the service, and would not hesitate to recommend Choice to others.

My AC recently stopped working. I called to file a claim with Choice. My claim was processed quickly. Within a few hours I was assigned a local tech who called and set a appointment. The Tech was very knowledgeable and accommodating. I am very happy I bought this extended warranty.

I couldn't be happier with Home Warranty. I have such peace of mind to know that if anything breaks, it will only cost me the $60.00 service fee. My oven quit working, and the same day I called, I got a repairman. Same with when my dryer went out. Professional licensed workers, no more calling a handyman, and crossing my fingers that he knows what he is doing. From the refrigerator to the central AC... Everything is covered, and I am worry free. I tell everyone that it's the best thing to have Home Warranty.

Our washer stopped working in mid cycle over the weekend. We called our warranty the following business day. They had someone ready to look at it asap. Speedy service... just waiting for parts to have repairman fix it now. Hopefully that's speedy too. There was one part they will not cover on the washer which we have to pay for which is disappointing since we pay every month to help you with these services.

The technician was prompt and courteous when he entered, during the refrigerator repair and polite upon asking for payment. Overall a great experience and I would use this service again as needed. The technician was professionally dressed, treated my children with respect when they asked him what he was doing, and it was a pleasant experience for my whole family. Great work!

Reported the Air Conditioner out at 9 AM. Talked with the contractor within 4 hours to schedule an appointment. He came out at 3:30 PM the next day - about 24 hours from when we spoke. He called to come earlier that day but I was in a meeting so we kept the regular time. Angel was efficient and knowledgeable. We were fixed up within an hour. The house is cool again. Glad I have Choice Home Warranty.

Choice made the process quick and easy and had a contractor dispatched in no time! Hold time was short on the phone. When a contractor and I had a miscommunication and I called Choice back and was disconnected they waived the deductible for my trouble. Very pleased.

Customer service was spot on with a contractor contact the same day and service tech repair the next day. The tech was responsive, friendly and completed the repair in a timely manner. This is not the first time I utilized Choice coverage. I have been very satisfied on both occasions.

No problems with the service, or time to repair my washer. Time to wait for the part and reschedule of the time was good. The repair man was neat and courtesy. The estimated time, for the part to arrive was good.

Technician arrived on time and looked at unit and knew within a few seconds what the problem was. He had the part in his truck and replaced the damaged part and was finished in less than a half hour. He was very professional and did an excellent job and the AC is working fine now. I would definitely recommend this company.

Thanks to Choice our air condition was completely fixed within a weeks time. No out of pocket except our service call fee. I love the prompt service of Choice. I also love that I can call and talk to a real person anytime I need to. No complaints from this customer.

I recently switched from a different warranty company due to rising premiums. This was my first use of Choice. I am rating excellent for these reasons: After reporting my issue I was contacted quickly to schedule. I received follow up as to the status. The communication has been great and is exactly what I need to stay on track.

We were serviced quickly but the repairs were not made. We were offered $230.00 for our old dishwasher. A new one same model will cost us $550.00 plus installation. Instead of one month fee I would prefer $100.00 on the new dishwasher. Thanks so very much.

We needed help with our garage door/opener recently. The contractor company contacted us right away after the claim was submitted and was knowledgeable and friendly. I know that if we ever need help in the future, we will be taken care of! Would recommend.

AS ALWAYS, service at its very best! Job done right, done when they said it would be, problem solved!! I have had your service for over 4 years, could not imagine having a rental without this valuable service. All I can add, is, have a rental? Must have this protection!

I was amazed with the service and thanks for responding on time. I definitely recommend purchasing warranty for your homes. Our Cellini fan and garage door were broken at the same time and all we had to pay was to pay the visiting fee to replace the fan and garage door opener. Plus a timely service.

Was very pleased with the service and the repairman. He came and fixed the washer within a reasonable amount of time. Very satisfied with both the service and the amount time it took to get the washer fixed. The repairman was excellent and did a good job of cleaning up after he finished.

Great customer service. So glad I switched to Choice. Called immediately, followed up and were great to work with. Company that came out kept me in loop on part and when we would receive part and when he would install it. Very polite. Thank you.

My Air Conditioning broke, so I had to use the Choice Warranty service. They responded and set up the appointment with 3rd party company which came out and gave the Diagnosis. Finally I was able to repair my AC. I recommend Choice Warranty service.

AC fan not running. Not a circuit breaker. I called Choice at 11:30 pm (PDT) Sat night and actually got a really nice lady that took my information and said she'd get it right out. About 20 minutes later a claim number popped up with the Company she'd assigned it to. This company got right back to me (believe it or not Sunday morning) and a repairman was at my house Mon morning. Great Service!!!

Most people run to write bad reviews about companies. I switched home warranty companies this summer and today had my first experience with Choice Home Warranty. I will say I did not like the first plumbing company they had me call. They told me that home warranties only pay for the service call and no parts whatsoever. This distressed me to no end. But finally I called Choice back and requested a different plumbing company. The plumber came out, knew what he was doing, fixed the problem with one part and accepted my $45 payment as payment in full. It went smoothly and professionally. I had such a bad experience with Republic last year that I expected to be screwed again. Not the case. Choice is working for me so far and I believe we should all write good reviews for companies that deserve it! Thank you Choice.

Choice acted quickly in assigning the claim to a provider. The provider in turn scheduled a technician on the same day within a few hours. The technician assessed the problem and repaired it. He was very professional and explained every detail of what he was doing. I am extremely pleased with the outcome.

The customer service person was very efficient and courteous. The repair person was very helpful, professional and prompt. Great home warranty company. I would recommend them. They sent me an email right away with the claim number and the service person called shortly afterwards.

Basically, they make an excuse to not pay for anything. I made several claims and 1st my air and heating were not working and they paid the $69.00 to fix the heating and said the air conditioning was a secondary condition to the heating problem so they would not pay for the repair, even when the technician said it was not. I had a plumbing claim and they would not pay for the repair because a piece of plumbing was missing and they would not pay if a piece was missing. I made a claim on my washing machine and they said they did not pay for the repair of the rubber ring around the opening. They sent out Sears repair service and I had to pay the full price of the repair. Every repair person told me they would deny the claims. They all said it was very hard to get Choice Home Warranty to pay for anything.

Less than 2 months into my home warranty, we had an air conditioner start freezing up. I called Choice Home Warranty mostly to see if it was real and how it worked. The technician called very soon and came out the next day. The unit need just a little bit of Freon and then it started working perfectly. There was no extra charge since the amount of Freon was below their limit.

I was having several issues with our stove, and oven at home. The Heating Element, inside the oven went out, as did one of top stove burners. This situation really placed a tremendous amount of stress on the family, as we depend on our stove, oven for daily use. I quickly called Choice Home Warranty, and they dispatched a repair company right away. I'm happy to report, that it fixed very quickly. Thanks, Choice!

I have had to use Choice Home Warranty several times over the past 3 years. Their customer service team has always been knowledgeable and their sense of urgency appreciated. The work is scheduled and taken care of by their contacts.

I asked for information about their service. I requested email information. They called - at 10am in the morning - the first time I asked them to call back after my business hours at 6pm. They called again at 10:30am - a different sales person. I asked again - "Please call me after work at 6pm." They never called in the evening. They called me AGAIN the next day at 10:30am, I told them that this was the third time I was requesting a call back at 6pm. The salesperson on the other line said "Well, I see here that we called you at 8pm and nobody answered." Well, I said, "8pm is not 6pm, I was in a class."

I spoke to your customer care people and was able to get an issue resolved. She was understanding and helped me through the service call. The only problem is that I believed I would have gotten my washer replaced with same brand. Instead you gave me a portion of what a new machine costs.

I called @ 1 month ago to report my upstairs AC unit had stopped working. Within 24 hrs someone came (on a weekend on top of that) and had the unit working in a short amount of time... great job and great service!

My washer stop working on August 4th. I called home warranty and a few days later an appliance person was at my home and fixed it in an hour and it was back to working condition. Good service. I am very happy with this company.

FAST RESPONSE... Good technician. He is one of the most informative one we have had. I have recommended Choice to my friends. I have always had timely service, and friendly customer service people on the phone. Great service. So glad I chose Choice!

I have three homes and three policies with Choice Home Warranties. Six months after signing up with Choice, I had a refrigerator to start leaking, I called and reported it. It took two weeks to come out to look at it, the technician finally came out and said refrigerator needs to be replaced. Choice tried to get out of covering it, they said that it was a previous problem, but in reality, it was not. I have tenants in the home and have been there for 7 years, with no refrigerator problems. I called my Attorney, about a week later, I was called and told that I should get a check in the mail to replace the refrigerator. About 2 months later, the stove went out in another property, they said they can't cover it because of rust and no serial # found. They refuse to cover it. I am very disappoint in Choice Home Warranty's services.

A/C unit would not cool and not responsive to thermostat inputs. Service technician arrived on time, was extremely thorough. I was skeptical at first about the program. I thought it couldn't be that easy. Boy was I mistaken! All it took was one phone call to Choice. I recommended the program to everyone at work and all my friends.

Choice Warranty has a great online claim system and follow up Customer Service. It makes entering and keeping track of a claim easy online and via email. The service is quick and friendly. I've had mixed reviews with The Technicians... some are better than others. However for the claims I've submitted, they have all been resolved. I would recommend CHW.

I highly recommend Choice Home Warranty! Choice assigns a technician almost immediately. I can then call to make an appointment and have received quick responses on service calls! The technicians I have been assigned have been very efficient and has resolved my issues quickly. Thank you Choice for being so efficient!

When some of my buttons on the control panel of my microwave stopped working, I contacted Choice Home Warranty by email. Within a few minutes I received a confirmation email of my concern. I received a phone call the next day telling me the name of the appliance company that would contact me, that day or the next. I received a call from the appliance company about an hour later that set up an appointment for the next day.

Mr. James ** arrived within our agreed upon time to service my freezer. He did his best to repair my freezer but it was hopeless. He was very pleasant and tried his best to locate parts, but no luck. I would recommend him to my family and friends.

Well on August the 11 I got home and it was hot in the house so I went outside to check the AC. I know a little about AC. I saw the problem so I called CHW. I told them about it. They wrote it up and gave me an order number. The next day they had someone out there to fix it between 10 am and 1 pm, but you know what? They came BEFORE THE TIME THEY WAS SUPPOSED TO BE. THANKS.

The team at Choice sent a reputable repairman to my home to inspect and diagnose issues in my oven. The problem was inspected and I received a call from Choice telling me to call them for the results the same day. All parties involved were professional and courteous. My only wish is that the claim benefit was a higher $ to replace the exact oven and not a fair market for a substitute. I am still glad I bought this policy and recommend Choice over the competition.

Brookside Pool Service was exceptional with their service (pool leak repair). Even allowed me to pay over the phone and not be there for the service repair. Overall Choice Home Warranty is exceeding my expectations. I definitely have a sense of security that if anything were to break down in my home. Choice Home Warranty will be there to solve the issue.

I am very pleased with Choice Home Warranty. When I signed up I was skeptical because I have used Sears and HoMT. I was very upset with the service. It was terrible. The contractors were idiots. Took weeks to get anything fixed and then it was not fixed correctly so they had to come back wasting my time and money from work. But not Choice. The contractors were very fast, knowledgeable and very kind. The day I called Choice had Angel AC/Heating and Repair company call me within 1 hr and the tech said they could come out in the afternoon. I said "Yes of course". In Texas 100 degrees. We need air.

Ac unit - Service response was fair. After the diagnosis, already being late in the day, service tech went and got the parts needed. And ended staying until late hours to fix the problem. Everything ended up taking a couple of days, But Very Happy with the results.

On 6-26-2017 I called CHW about my washer. It would not spin."At Your Service Appliance Repair" handled my claim. The service man came the following day. He was very nice, polite, and friendly. After checking out my washer, he informed me that the motor was gone and there was not a motor to order because those motors were no longer made. CHW called the next day and said I would be sent a check. The check arrived and I shopped for a washer. I found a wonderful GE washer. Because of the check from CHW, I had a very small balance to pay on the machine. I have been a customer of CHW for a number of years and have never had a problem with CHW or the servicemen that are sent to make repairs. I am a satisfied customer.

Choice Home Warranty scheduled Doughty AC/Electric to diagnose and provide recommend correction to the problem covered by warranty of Choice Home Warranty. The staff on telephone at CHW were courteous, professional, and knowledgeable. The staff at Doughty AC/Electric likewise were reliable, arriving when scheduled, and informative regarding the problem with the garage door opener. We are 100% well pleased with service provided by Choice Home Warranty's service.

After being a long time customer I was in need of service on my A/C. The tech came out and reviewed the unit, determine what he needed to do and expressed he was impressed with how clean and well maintained our unit was. We said everything looked to be in order and he would submit for the repair parts. Never dreaming there would be an issue.

This was my first experience with CHOICE service. In summary Work done right first time, Got a follow call first thing in the morning... I did my online ticket Sunday midnight. Service done on time. No hassle. All was great. No complaint. Thank you.

Our garbage disposal started leaking. I entered the claim online and received an email almost immediately. Within a short time I received a call both from Choice and the repair company that the order was issued to. We made an appointment and the repairman came early the next morning. Excellent service and response time.

Service was Excellent. Someone was at my house the same afternoon that I called and took care of the problem that same day in a timely manner. Washing machine working great now. Would definitely recommend and use again in the future. Tech was knowledgeable and professional.

South Brevard Air and Heat responded immediately to your call out, and was at my home within two hours. When he could not find the cause of the problem, he investigated everything until he came up with a solution, the thermostat. He installed a new one, and the compressor immediately went on. Mr. ** was very professional and friendly. I would give him an excellent recommendation.

The contractor was very busy but did come and did the Repairs, a/c is still working properly. He was a nice man and tried to please me. I would probably use him again. We had to make several appts. before we could get together.

Electrical short/fuse blows: The service was excellent - from the intake process to the response time to the technician who came to our home. Very pleased with our decision to go with Choice Warranty. It has been a great experience and I look forward to several more years as we went with a 2 year contract/coverage.

On 8/3/2017 our garbage disposal quit working. I filed a claim and immediately received a phone call and received an email with a plumber's name and phone number. I called the number and left a message. First thing the next morning the plumber called and was here within the hour and on time. He checked the disposal and found out it needed to be replaced and again within an hour we had a new disposal. Excellent service from the plumber and Choice Home Warranty.

Toilet was unusable due to water running. I called my Choice Home Warranty Company and the next morning a plumber came and he was very pleasant and efficient. Now we can use the toilet. Appreciate the service I received. I would recommend Choice Home Warranty to anyone. This was the second service I received in the past 30 days. The other service was replacement of a garbage disposal and the service was excellent also.

Service prompt and professional. Everyone helped get my AC fixed. My renter is on oxygen and time was crucial. Thanks. I would definitely recommend CHW. I think it's a great value. Because of the excessive heat, it was hard finding service but I was given a list over the phone and was able to expedite the process. Thanks again.

My dishwasher broke. CHW had a service company there the next day. The repair company said both chip boards went bad and they would report it to CHW. I got an email the next morning from CHW explaining they were giving me money for new unit. The only bad thing is they make you wait 30 days to process the claim which is horrible. There is NO reason it should take that long. Other than that everything went smooth.

I called Choice about my air conditioner not cooling. I was so concerned thinking I would be in a hot house at least two days. To my delight, I received an email and a call that someone would be out the same day to fix my air conditioner. I am now in the cool! Thank you so much Choice Home Warranty! You are the best!

I have been with Choice Home Warranty for 3 years now. In that three years I believe I have made 3 claims. None of those were accepted. They have an excuse for everything. My A/C is about 9 or 10 years old, and when I was checking into warranty companies, this one told me that the main reason people buy these warranties is because, as appliances get older, they need repairs. The only reason I have stayed with this company, is that the salesperson said it would be a little cheaper, and he would give me "FREE" months if I would pay the policy in full for three years.

After I registered my service need with the folks at Choice Home Warranty I received a call from a service technician within 1-2 hours. They showed up for service at 8am the following day which I greatly appreciated. It was a 90 degree day in Georgia and I had new tenants moving in and so it was an urgent matter. The technicians were very friendly and professional and got the AC working.

I do not recommend Choice Home Warranty. Do not buy a home warranty through them. They are continuing to argue coverage with me when I have provided the documentation to show the hot water heater was working at the time the warranty was purchased. Keep bringing me back to a clause in the contract that even they can't explain how it excludes coverage for this loss. Why do they think I can't read a freaking warranty contract? Don't believe them when they say they provide peace of mind coverage for your home! #choicehomewarranty #choicehomewarrantysucks #worstserviceever

Bubbling of toilet when washer empties - Waiting for approval of Choice Home Warranty to ok the replace a DECADE (OLD) pipe of the sewer line. If this is ok'ed then I will be happy, but if not... I cannot afford to have this done. I asked if this happens would Choice handle it. I was told by a Choice rep that they would pay for it all. The gentleman from Integrity Plumbing was very kind and informative. I would recommend him to anyone.

Had my AC go out in my home. Woodward Heat & Air came out the next day. They had to order fan and came back out the following day (on a Saturday) and fixed my AC. They were very friendly and got the job done. Thank you Woodward Air and CHW for getting someone out to us the next day!

Dryer would not produce heat, called in service call and it was determined the dryer needed to be replaced. Still waiting for check to be mailed out per the warranty claim. The service was prompt and I was able to view my claim status online easily.

Great service, and showed up on time. They also showed me what they fixed and how to prevent it from happening again. I would recommend them to a friend and relative for any plumbing issues. We are moving to another house and if any issues we would love them to come.

Easy, non emergent claim processed quickly. Replaced part. Called on Saturday and was able to have service call on Monday. Service company was very friendly and polite. Knew what the warranty covered and just requested the service fee. Thankfully, it was a quick fix.

Jeff from On Track Doors was extremely knowledge and answered all our questions and the garage door was repaired in a timely manner. He kept in touch as to his arrival time and was extremely courteous. In the future, if we need any more repairs, we will definitely ask for him. I will recommend this company to all my friends. Choice Home Warranty, you have a winner with this company.

Andy was excellent. I was told by the first contractor they would not provide air conditioner repair service and had to find my own technician. I was seeking reimbursement and was greatly satisfied with Andy's help. I am being reimbursed as requested. Thank you very much.

Out of all the Home Warranty companies out there, Choice Home Warranty is the best. And the customer service department is very knowledgeable which is good when you have questions about your issues in your home. I recommend Choice Home Warranty to all of my friends and family.

This time around was not the same good experience I've had in the past. They seem to cancel my account without me knowing it. When I didn't hear from them I called them. That's how I found out my work order was canceled. Took some time for them to find me a contractor. This was the longest I ever had to wait to receive communication from Choice. The work was done by RT Plumbing and I am satisfied with the finished product.

My Ac unit stopped getting cold while my wife and I were out for a few hours. I called Choice about 5pm. About an hour later the company that was assigned to do the repair called me to set up an appointment the next morning 8-12 am. They were there and found the problem in no time. It needed a part to place on order but the technician was able to have my system running until the part will arrives. Yes it runs all day but it's better than not having any cool air in this hot Texas heat (100+ temp). Thank you Choice.

Around midnight, I notice that my air was not cooling anymore. At 6:00 am I called and requested a service technician and by noon, they were at my house, working on my unit. I was very satisfied with how quick they took care of my problem. The technician was very knowledgeable and fixed the problem in no time.

Response was very quick. The technician David was quick to find the problem. He explained exactly what was wrong and assured me the problem would be fixed. Excellent service. I would recommend to a friend. I'm very pleased with Choice and would recommend to family and friends.

I started with a downhill experience with my claim being processed and not explained fully. The third I contacted the company frustrated, as a landlord, not very happy. The representative did everything she could to make sure I understood the process fully and even went above and beyond to get a service covered that initially wasn't covered! She was very empathetic to my situation and I appreciate her understanding!

You were very prompt in sending a repairman. They replaced the disposal with a fine one equivalent to what I had. I appreciated your service. Unfortunately, they used a defective coupling causing a major flood, which State Farm took care of.

I had an issue with my Air Conditioning Outdoor Unit. It was giving big noise. I have opened a claim ticket with Choice, they assigned company, the very next day the technician came, resolved issue within 2 hours. Great and committed service. Really appreciated it. Thank you so much.

The garbage disposal and both kitchen sinks were clogged and the guest bathroom tub was draining very slowly. These were all issues that needed to be fixed right away. So, I called Choice Home Warranty, my home warranty company. Almost immediately after submitting my claim, I received a call from Kennedy Plumbing, a local plumbing company. We made an appointment for the same day. A few hours later, Greg, the technician, arrived at my home. He provided prompt and professional service. Both kitchen sinks and my tub were cleared. I am very pleased with how quick and efficient my plumbing problems were taken care of. It was a great experience and I would recommend this company to anyone in need of a dependable home warranty service. Great job, Choice Home Warranty!

I had a problem went my hot water tank. They said that it can not be replace because of the leaking. That they only replace it if it is a mechanical failure. I spoke to one of the managers. She was excellent helping me out and solving my problem.

Everything worked out great. The appliance guy determined washer was not fixable. Talked to agent and I believe I received fair compensation to go out and buy a new machine. Even though we have to receive the check it is nice knowing in this day and time I feel comfortable on how well the situation has been handled.

I filed a claim at 8:07 am on 8-1-17. I left a message at the repair service at 8:38 am. My call was returned at 9:34 am and I was advised by the repairman that he would be over when he was finished with the job he was on. He called at 12:20 am to say he was on his way. He arrived within 30 minutes and immediately knew the problem and completed the repair within 30 minutes. I would say that's excellent service.

Please stay away at all cost, this company will try and find any reason not to pay for a claim. The company does not pay for ductless units and constantly kept telling me that I had a ductless unit. When the technician called and told them that I did not have a ductless unit and they told him and myself that they look it up and it is a ductless unit. A ductless unit does not come out the wall and have ducts through the wall so for them to say that this is bogus.

The experience gentleman was very knowledgeable in this field of work. Customer satisfaction was truly upheld and a job well done. My wait time was very short when I called in for service warranty repair work. Thanks CHW for your speedy response.

I have a warranty for all three of my homes, and whenever I file a claim, Choice rejects it. The first claim I filed they rejected it and after I got an attorney, they decided to cover the refrigerator. Now I have a claim for a stove at another property and they rejected it and said it has rust and no maintenance services have been performed on the stove. I am so disappointed in their services. I will never use their services again.

I filed the claim online, it was quick and painless. Within 24 hours Choice had a technician assigned to my claim. The technician called and asked if the next day would be okay, I agreed. We scheduled for the next afternoon. They called and were able to come sooner, so they did. They repaired our a/c unit in less than 30 minutes. A1 Machine & A/C was extremely professional and courteous. I am very pleased with this claim and my technician. Thank you!

When confronted with a microwave that wasn't working I called CHW. I was pleased how CHW handled the situation. There was a lag in the response time of the repair tech (no fault of CHW) but CHW stepped in to make sure things would be handled in a timely manner. Thank you CHW!

Went to dinner Sunday night 7/30/2017. Came home to find the house hot. I went out back to check the AC unit to find the fan not spinning, I shut it down called Choice Home Warranty who told me they would have a service person call me as soon as possible. The next morning a service person called at 7:30 am and came to the house that same morning and replaced the fan motor upon approval from Choice Home Warranty and he charged me a $45 service fee. I was very happy to get the AC back running by the next morning. Thanks Choice Home Warranty.

My wife called Choice about a kitchen plumbing problem, and she got a quick response. The plumber came out and provided a temporary solution, and was back early next day to provide a permanent solution. We are well satisfied with Choice as our provider.

Had several items needing repair. Took a minute to reach customer service however the process was fast and individual I spoke to was very helpful. I was able to get everything resolved in a single day.

We bought a 6 year contract with Choice Home Warranty and would recommend them to anyone considering purchasing coverage for their major appliances, electrical, plumbing, etc. CHW are quick to connect you with a professional to fix your problems, especially in an emergency.

I recently filed a claim with Choice when my A/C stopped working. Their response was that I was not covered because it was a valve. I wound up having to replace my entire system at my expense in spite of their claims that $60 would be my only cost - if the unit was not repairable, it would be replaced. No satisfaction from Customer Service, just an apology.

I am writing this review to make others aware about the issues I am having with Choice Home Warranty. It took more than 1 hour holding time after I filed my first claim about my air conditioning. Once I get to a real person, Choice Home Warranty refused to pay because they said the reason for my air conditioning broken down is lack of maintenance and the freon was low, hence they are not responsible for it. After calling them back for 13 times with more than one hour holding time for each time, they finally agreed to pay for a fraction of the cost which is $300 but the compressor costs $1500 and it costs 8 days delay. This is a SCAM… Don’t waste your money on Choice Home Warranty.

It is a breath of fresh air to deal with Choice Home Warranty. They assigned Pinnacle Concepts to fix the air conditioner and together they responded and fixed the issue quickly and professionally. I am very pleased with the service and fast response time. Thank you.

Broken Appliance Repair came and checked this Dishwater (not cleaning). Suggested that our GE water softener is not functioning correctly, hence need to contact CHW for getting it fixed. Informed CHW and they sent AQUAMAN to correct the problem which did attend the problem. Thanks to CHW.

Everything was easy. I called and made a request and within two days my garbage disposal was replaced. The plumber was very professional and very nice also. This was my first repair since I acquired Choice Home Warranty and I am very happy with the outcome.

One day my Frigidaire refrigerator was freezing my food on the cool side so I called CHW and told them situation that was going on. They sent someone out the next day to fix the problem. The technician came out that morning to fix my refrigerator and I only had to pay a service call fee for 45.

Apple Appliance great company. Tried very hard to fix refrigerator. Got a check for $390.00 for the old refrigerator. Choice Warranty customer service did a GREAT JOB WITH THE CLAIM. The coverage on the warranty covers most everything outside and inside your house. THANK YOU!!!

This was my first time to use Choice Home Warranty and they proved to be everything they claim to be. They moved quickly to get a company to resolve my problem right away, and in no time my air conditioner was up and running. In Houston, Texas and in summer time, that is very important. Thanks CHW!

Air conditioning issue. I was very pleased with the service. The technician made sure to explain to me clearly the nature of the problem, as well as his proposed work. It is very helpful when a professional will take the time to be sure the client fully understands, and I consider this a major value in service. Great experience.

I have required service on several occasions and am very happy with all services performed. Customer care operators are friendly and help to get service in a timely manner. I have recommended CHW to friends and family. Several of my friends and family have purchased plans. I actually had 2 accounts, for my two residences.

Leak in house - under sink - garbage disposal drain. Service technician was very thorough. Explained system and helpful hints to keep from having future problems. Cleaned work area. Would recommend him for any plumbing problems. Been in the business for over 20 years. Company called very early Monday morning and provided service that afternoon. Would definitely recommend Choice Home Warranty to friends.

My washer was doing something that had never done before. Making a loud noise as it spinned and not wringing out clothes in the spin cycle. I called CHW and within a couple of days someone was out here to take a look at it. He told me what was wrong with it and was calling it in to CHW. Two or 3 days after that he called me and asked if CHW had called me. Told him that if they had, they didn't leave any messages. Being that I work nights and sleep days I'm unavailable to answer calls during the day. I assumed they would leave me a message. He suggested I call them which I did. They informed me that they would be sending me a check but may take up to 30 days. It's been 24 days. So I'm giving them 6 more days to receive it. If not, I'll be calling them. But all in all, I'm pretty much satisfied with their service. Just waiting on the check! But I've already recommended them to a couple of people. Thank you.

This company provided to my home Very professional fast service. Came out same day and at the time I wanted when I called as well as a reliable company. Will use again if we ever need our washer or dryer serviced again.

Setting the appointment was quick and easy. Harris Plumbing was professional, on time and very detailed with what he needed to do. They completed the job quickly. I would use them even if I did not have my Warranty with Choice. Thanks for the great experience!!!

Microwave/oven repair - I loved the service and how easy it was to contact and make an appointment. The one area that I see that may need reviewing is the turnaround time. I place a call on 07/23/2017 and the company came on the next day. The problem that I have is that I am not sure of the tur around time frame. It has been a week and no one called. I called Choice Home Warranty and they stated that someone would come out Thursday. So it has been 10 days. Will update. Not a bad rating yet because this is my first time and I want to see how it works. However, not upset because the parts and labor to fix it are over $300.

The pump stopped working on Whirlpool tub. Pump/motor and switch was replaced and is working well now. Although the first repair company sent didn't repair it, Choice sent another company that did the repair properly and professionally. All is well.

WORST COMPANY. THEY HAVE DENIED EVERY CLAIM - for one excuse after another they will deny it. I had American Home Shield and they were great. I only left because this company spammed me and made all these promises - regret leaving American Home Shield - going back to them.

Excellent and quick service! Made the call and had a callback. Two technicians out the next afternoon. They came in and the work seemed to be done within a few minutes. Helpful and friendly. I would recommend to anyone that needs any help with your plumbing needs. Veteran's Plumbing and Drain.

A year ago I cancelled my service with Choice Home Warranty. While searching for quotes from other companies Jimmy **, a sales representative at Choice responded to my request. After explaining my past negative experience with Choice he informed me that the company is under new management and issues that I experienced in the past have been corrected. He then went through a plan that would suit my needs. He asked if the credit card I used in the past can still be used now. Without pausing to get agreement on our acceptance of the plan or payment terms, he then went on to tell me about the different options I could have, i.e., a 3 year plan, a 5 year plan, senior discount, veterans discount, etc.

On the day of a graduation party at my house the garbage disposal had broken and was leaking water over the kitchen floor. I called Choice Warranty and explained the problem. The problem was fixed by 4:00 and the party went on without any hitches. Great service.

The initial contact with you by phone was a very pleasant and valuable experience - your rep explained the coverage and provided all of your current enrollment options and promotions! The one and only claim since enrolling was handled and executed promptly and professionally.

We have now had 2 issues... one with plumbing and one with a water heater. Neither claim did they cover even though the technician that came to the house felt that they would be covered as stated to us "the needed repairs are for normal wear and tear." Choice Home Warranty then decides that it is not normal wear and tear and declines.

Had an issue with my water heater. Called it in to CHW and then they send a technician and that guy didn't know what he was doing. He had to come out 3 days in a row and still did not fix it. As a matter of fact he made it dangerous. I called CHW and told them about my issues with the technician and the CSR told me not to worry she would take care of it. Sure enough a new company contacted me to let me know one of their technicians would contact me to set up an appointment. He called, let me know he would be at my house in 30 min and he was took him about 20 minutes to fix it. Thank you CHW for the great service I received and I am glad I picked CHW over all the other companies.

Your response was very prompt as was the technicians. They set up an appointment for the next day to diagnose the problem with the air conditioning units. They showed up on time, they determined the problem, and they fixed the problem on the same trip. My tenants and me were very happy.

I have 4 warranties with CW and this has been a nightmare! You spend more money with the warranty than without! At the end you pay the yearly fee, the service fee, the repair or new appliances. Even the technicians says they are the worst company in the market. They sell you lies to make their money! Be aware!!! This is a scam!!! I am reporting everything with the BBB and hiring a lawyer for a class action lawsuit!!!

I had called Choice because my air conditioner wasn't working. It was about midnight and the lady that answered my call was very nice and helpful. I was given a company to call by early morning. Without a snag at all everything was fix. I was skeptical of warranty companies. This one did great. Have already recommended to a couple of coworkers.

I am reviewing Choice Home not their workman because my airconditioner is very loud now and doesn't blow air very strongly to my bedroom as it did before the service. I do however like Choice warranty, they get someone right away and I have been a customer almost 5 years. I have only used them twice and have been pleased. This second time though I have to have someone come out and make this airconditioner quieter. It woke me up from my sleep.

LG Glass top - Technician found burn out connector, got approval order part. Part was in stock reset appointment. Technician was knowledgeable about the product, knew exactly what the problem was. He also explained what the next step would be and wanted to make sure he would be able to get the parts needed before he call in for approval.

Choice was quick to act, polite and the professionals that came to do the plumbing and electric work were really great! I appreciated every ounce of help! I would and have recommended Choice to my neighbors and friends. It does help to have someone to reach out to for help when you live alone and need the help!

This week my A/C went out and with the 90 degree weather, the inside of my house was even hotter. I called CHW. The representative was very professional and they contacted a heating/cooking company. I'm very satisfied with my experience.

We were expecting to pay the 45 dollar service fee. But we had to pay 145 dollars, the service tech said you do not pay for parts. I'm a little confused. The guy did a good job, but we wasn't expecting to pay more money.

I contacted Choice Home Warranty to report my water heater was broken. I had the name of a repairman that same day. I was able to call the repair place myself and set up a time convenient for me. Fortunately it was a part that needed replaced. Choice Home Warranty covered that part.

I really enjoyed being educated on my dishwasher. The service was wonderful. I would surely recommend JB Services to anyone. This day and age everyone wants to rush through problem without the customer fully understand the reason why things fail.

This is the second time I have used my Home warranty since I became a member on 2014. When I call the 800 number to report the problem, right away cam giving a claim #, proceeded with a call on who will be calling me with the service, and all I have to do is pay for the service call (which is very reasonable) and the rest is taking care between Choice warranty and the service man. The service man are very knowledgeable on what they are doing, they are professionals not just anybody. I am a very happy camper with my Choice Home Warranty, will not hesitate to recommend it to all of my friends and relatives.

Was disappointed with the vendor who came to work on the oven. For over two months there were visits, parts order, mixed up appts, etc. However very satisfied with Choice who provided a check to fix on my own... Would recommend.

Awesome work again. Had a leak in bathroom. They were fast and awesome work. Thank you. Same rep came as last time. Very friendly and great work. Had to go to Home Depot to get a part and came back the same day. Very happy with work. Submit claim and fast respond.

IT WENT GREAT! This was my first claim with Choice Home Warranty and I didn't realize how bad I had it with my previous home warranty company. Choice HW dispatched a technician first thing in the morning after my 9pm claim submission. The repair tech showed up later in the morning and repaired our AC. With our last home warranty company, they'd dispatch and it would take 1-2 days to get a technician out. I am VERY impressed with the prompt and professional service!

Ice build up in Freezer. Called to schedule repair. Repairman came the same day. Diagnosed as worn gasket. Told it was not covered under warranty. Service Rep offered a settlement to help pay for the repair, which I guess they did not have to do. That helped a lot.

Ac Unit. Broken wire replacement and working just fine. The service attendant was very knowledgeable and knew what he was doing. He was friendly and got there fast. He also showed great customer service which there seems to be a lack of nowadays. Also Choice Home Warranty is by far the warranty company to choose. Thanks.

Excellent service provided by technician and processed a refund. Technician was on time. Followed up and provided and refund check even though it could not be fixed. It would have been great if they had themselves replaced the dishwasher.

The vendor was assigned immediately. The low cost service fee is much better than the competitor. The email update were very informing and kept me from needing to keep calling to get updates on who was handling my service order. The customer service with Choice was very professional with my most recent service call and I am satisfied with the company thus far.

Called for refrigerator repair. The person at choice home warranty was very helpful and told me everything to expect. A service tech was out within 2 days. They are ordering parts for my refrigerator. Choice home warranty would be recommended to my family and friends as they have taken the worry out of repairs.

When my oven first went out and there was no heat in it the first thing I did was call Choice Warranty and the entire problem was solved from beginning to end within 48 hours. Very happy with the service and work.

Our A.C. unit outside was screaming like a little girl. I managed to videotape it because it was intermittent. Tech knew exactly what to do and replaced my fan motor within 30 min. Very fast and professional and answered all my annoying questions. Choice dispatched quickly. All my doubts about home warranty companies faded quickly.