Choice Home Warranty Reviews

Water Heater has not been repaired. No issues with personnel at Choice Home Warranty, very professional. Not satisfied with repair tech taking a week to make repair and “waiting” on a part. One part was installed. Second part was needed to complete the repair.

Phil ** was very knowledgeable and friendly. He responded to subsequent questions on phone. Pricing seemed very reasonable compared to other home warranty company. We look forward to a lengthy relationship. Hope that we never need to utilize the service, but the comfort of having this service is great.

And you guys are already sending me an email spelling my surname ** which is incorrect, as your other records show. Also, the sales call felt incredibly rushed and short. "John **, Your Feedback Matters, Review Us!" Not a good start.

Took THREE weeks and FOUR different scheduled service dates (wasting 3 of our days on NO SHOWS awaiting technician's scheduled arrival) from filing claim to accomplish getting plumber to our home for service? 1st Plumber scheduled-was NOT contracted with CHW? 2nd Plumber scheduled did not call or show? 3rd Plumber scheduled did not call or show on the initial date I was emailed he would... but the following week? This was Wolfe Plumbing whom did arrive finally and performed service on 4/17/18.

Not sure the lady name. She was very nice and polite. She was full of energy, funny, and act like she was happy to be there. I hate when people call me for my money and sound like I did something to them. She was very professional and answered every question without doubt. I give her two thumbs up and 10 out of 10 across the board.

Signing up was easy, but they will drive you nuts with constant phone calls between when you look into the quote and when you finally get around to signing up. If I didn’t absolutely need this, I would have never dealt with this company. Can’t get them to stop selling. Very big pain!

We have had this water heater issue since last Thursday. After a week later and taking two days off work to accommodate two different technicians (I was informed that the first tech was not qualified to order parts - this can be streamlined by sending the right tech to save time and money for CHW and customer) we still don't know when the heater will be repaired because the parts haven't been ordered yet. As a business owner, who places customer satisfaction above everything else, this is unacceptable to me. Some of the delay was due to lack of communication from CHW, which resulted in cancellation of the initial appointment from second company who was also going to diagnose the problem. There are gaps in communication all around, in my opinion it should be streamlined to serve customers efficiently while saving money to CHW.

How should I begin? I called M & S SERVICES to reschedule for an earlier time. The person; I'm sorry the owner basically answered the phone with a "Hello" not identifying the business name. I was under the impression that it was residential home because a TV was playing in the background "VERY LOUDLY" to say it was a place of business. I even assumed that it was an answering service for the business needless to say that was not the case. Well, the day of the service the technician arrived in a Mini Van without anything identifying the company he represented. The same goes for his attire and invoice. I'm putting this in writing if at any time I have a plumbing issue I do not want the above business assigned to my claim. In addition; when I provided my concern to Choice Warranty about my concern the representative was very nonchalant and even provided an excuse.

Texas Pride Septic came out Monday and pumped my septic tanks. Said the field line were good not the problem. They spiked the lines in the house and system working now. Paid first company 45 dollars and they said it was field lines. Didn't do anything.

I had a home warranty with another company that I got when I bought my home and just continued it after the 1st year covered at my time of purchasing the home. I did not realize it was not a highly rated company until I checked online when my dishwasher went on the fritz and it was not cover. I emailed Choice to see what they had to offer and they called they next day. I spoke to Brett ** who was kind, informative and not the least bit pushy. The price and coverage I was offered was great and I switched to Choice.

I had a very pleasant experience with Choice Home... thanks to Frances. I did sign up for the home warranty. He took the time to explain everything to me. I was nervous at first but he made me feel like they were really looking out for me. Being a senior and on a fixed income... I feel like he pointed me in the right direction.

I was disappointed when the service tech assigned originally did not show up or call. It was very disappointing since this was my first request for help from your Warranty service. However KDG Door company was assigned to me next. What an uncanny difference. Sean came the next day and immediately fixed the problem with the doors. Based on Sean's performance I would definitely recommend your service to everyone.

The plumber was prompt and courteous. I called Choice Home Warranty on Sunday morning and my water heater was fixed on Monday. The work was done by a local plumber who was very knowledgeable and explained the process and resolved the problem.

I had only had Choice Home Warranty about a month when my 4 year old washing machine suddenly quit. I called Choice and they had a repairman here the very next day. It was difficult to repair but he persevered until it was working well. I would recommend Choice Home Warranty for anyone.

The representative was very knowledgeable and helped me create a plan that worked best for me. He seemed to really value my business. I would recommend Choice Home Warranty to friends and family. Great value for the cost. Thank you.

I have been paying them for 2 years ($40 pr month), and now my AC is down, and they sent a technician and charged another $45 without doing anything, and then the company asked to do a leak test on my own cost, so I paid another $100 for that, and then they denied coverage on my AC. The net result is that I spent $145 more than if I just fix it myself. Don't buy service from this company, you will definitely regret.

I was pleased with your company but not at all with Affordable Appliance. My appointment was 12:30 to 3 PM. I was called at 2:30 stating it will be later. I questioned the 3 PM time and the Tech said, "Do you want to come or what?" He arrived 2 hrs later, looked at the dishwasher, asked me the problem, never looked inside to see if there was another issues. He asked for my $60.00 ck and said someone will contact you with outcome.

The Customer Service Representative I had was one of the most professional, forthright, personable & most importantly to me RELATEABLE... He covered matter important not only to myself, but to Choice Home Warranty also so We understood where each other stands & what expectations would, could & should be met...

Filed claim in early December 2017. Am presently on third vendor and dishwasher is not repaired. Latest tech said that the second vendor installed and damaged the heater and now have ordered a new one. Again a delay. Even though I was not available during March it has been over 3 1/2 months that I have been without dishwasher. Sent letter to Choice with copy to BBB. No results.

The gentlemen that sold me the product was not the same one I was in contact with previously. The gentlemen that sold me the product was more interested in selling than in questions I had. He also had me pay upfront when I requested to pay during closing for the house.

The electrician was very nice. Came in and found there was power so motor was trash. My fan didn't have a light on it so I ask if I could get one with a light. He checked and said it would be $47 to add that. I'm going to check at Home Depot and see if that's about right. He made the next appt and went on his way.

My first experience with the salesperson that called with my quote was so forceful, and actually was angry with me for wanting to discuss the information with my wife, I decided not to purchase it even though I was planning to encourage my wife to purchase the plan. I decided a few days later to try one more time and fortunately a different salesman called. The sign up was quick and simple. I’m just thankful the same guy didn’t call this time.

I’ve had my policy for several years and try to use it for the first time when my air-conditioner broke. They refused to replace the air conditioner and wanted me to pay $300 for it to actually be looked at and find a leak the unit is 14 years old and uses old refrigerant that is more expensive than replacing the unit. Needless to say I was unhappy and bought a new air conditioner. Buyer beware. Today my handle fell off my microwave. I opened a new claim thinking that they can come repair it. Nope yet again they find a ** loophole and tell me that the only microwave claims that they cover her for the motherboard. This company is a scam I cannot state enough how much of a negative experience I’ve had. Do not purchase a warranty from this company you can just send me the money that you’d be wasting so I can buy a new microwave. If I could give them less than one star I would but I think it makes you click one.

In anticipation of closing escrow on a new house I requested quotes from a few warranty services. Choice was one of the most expensive with fewer coverages out of the 4 quotes I received. We decided to go with a different company. This, however, did not stop them from calling me (repeatedly) every day. I have been receiving as many as 6 calls in a day from their company. I told their rep to quit calling me. He continued to call, so I blocked his number. Now other locations are calling to get around the block. I have lost count of how many reps I have told to quit calling me, but they will not stop, nearly a month later. If they are this desperate for customers how good can their services truly be?

This company is engaged in customer deception practices. The sales say one thing on the phone and the policy book is completely different. No customer service at all, delayed claims, poor technicians that are paid less. The follow up with customers' claims is very poor and the managers are so arrogant.

Kevin was so patient and helpful in explaining the plans offered and made the experience totally painless. He didn’t try to oversell, but told me what was available Plan wise and let me choose. If the service is as good when we need to file a claim, we will be very happy!

This company is a ripoff. I called to have my icemaker fixed and they tell me it's not a component that is covered. If I want it fixed I have to take out extra policy. Same goes for every appliance. It only covers certain things but when you call to take out coverage they say it covers all appliances. Big ripoff.

Don was a little late, about 20 minutes after the 4 hour window. He identifies the problem and said I'd be getting a call regarding the repair or replacement. I will look forward to your response about the repair or replacement. Thank you.

Called 15 minutes before dispatching plumber; would not honor scheduled date/time sent by Choice. Choice sent out 3 emails to me with 3 different dates/times none of which matched when plumber arrived. Plumber was not knowledgeable. Plumber was on phone with alleged "master plumber" and was unable to diagnose issue. Instead of sending someone who could diagnose, they recommended inserting a camera which they knew Choice would not cover but would gain them more revenue. Choice not willing to send another plumber. I would have to get 2nd opinion on my own and then maybe they would reimburse. Extremely dissatisfied!

I was first told that the claim is not covered and after a long discussion it was approved. I did not expect this, besides my previous company would repair any drywall damages related to the same claim. Maybe I should go back to my previous company.

All went well. My only problem was understanding your agent when I reported something broken in my home. English not very clear. I got it said in just a few words. The plumber that did the work seemed to know his business. We will see if all systems work.

I feel you try to get by as cheaply as possible, not willing to replace ref, fan with the same value as we put in our home. We did not buy cheap material to remodel our home and we should not be expected to receive inferior material as replacement. We purchased a plan from Choice Home expecting to have top quality material and service when we needed it.

The attention was prompt but the company suppose to send the guy was lousy and unprofessional. Never return the calls. Complain was lodged and your supervisor handle the situation to my satisfaction. BJ service owner Mr ** was supposed to come on Wednesday but he was glad to fix on Tuesday. Next time if I have issue of that nature please send him. They know how to treat the customer. I highly recommend him.

Very impressed that I put a claim in on a Sunday afternoon and by that evening I had an appointment with a repair service. The technician was friendly and knew exactly what was wrong. So happy I have Choice Home Warranty.

My experience was great. I called and they were there the next day to fix my garbage disposal. I just recently bought the home warranty and wasn't sure how the first time would go, but I was very impressed. I would recommend them to anyone.

Repair stoppage on the sewage line was rescheduled. Repair company will return on Thursday to finish the job then. Talked to representative to get repair done as soon as possible. Job should be finished today April the 12 before the end of the day.

The gentleman that I spoke with was extremely polite and very knowledgeable about your Company! He was well spoken clear and articulate! This is one of the reasons why I choose your Company! People like Him is what will build your company. Please offer this man a raise and promotion so he can inspire the rest of your employees!

I put in a claim for water heater on 3/24. Tech. came on 3/26. Told me it would take 3 days for part. I called three times to check on part. The first time I called service rep. said that the part hadn't come in. The second time I called rep said that the company didn't have part and that my tech was checking another option. The last time I called on 4/10.

All of a sudden out of the blue, our dryer stopped working. It is not 1 1/2 yrs old yet. Called Choice and they dispatched a tech to repair it. He was a local gentleman and very nice. Took him less than 20 minutes to move dryer and diagnose problem. He got the parts and came back next day as promised, and on time!!! Great service all the way around!!!

I have TWO HOME WARRANTY CONTRACTS, this recent electric stove that malfunctioned, took TEN (10) days to have a repair person to service the call. The technician could not repair the stove. CHOICE had the "BALLS" to offer $200.00 less than what it will cost to replace the stove. The answer "This is the price that we have on file to replace the stove." I shopped multiple stores, and the most reasonable price was not acceptable to Choice. This is not my FIRST DISAPPOINTING issue, I have had TWO (2) and each time CHOICE FAILED to resolve the issue. DON'T buy CHOICE, search around. I am sorry I have CHOICE and I give my phone number if you want to follow up - **. I am a retired US ARMY SPECIAL OPERATION SOLDIER, and I stand by my assessment of this company.

C Force LLC found the electrical problem in a main breaker box and replaced the whole box and parts that was causing the air conditioner to not work because of incorrect power going to the house. I needed help because I have breathing problems without the air conditioning and Choice Warranty sent out a technician that came out within a few hours. There was confusion on the problem with Choice Warranty and technician but the problem was solved and worked out and Choice Warranty is going to help me and help to pay for the service. I am grateful for having them now.

Plumber was professional and on time. Has to order a part and said he will call. Claim was very easy to submit. Thank you. Would recommend them to any of my clients. Would renew again. Choice gave me up to date accounts of when the plumber would be here.

I spoke with Damont ** on 4/10/18 to see what warranties he had and to consider buying one. He was very knowledgeable, professional, and had a great program for my needs. I purchased one from him yesterday. I’m very glad to get it because it is way less expensive than the company I have been with for 20 years who could not offer me a reduced cost due to changing circumstances.

Heating and AC - We purchased a home warranty 7 months ago when we purchased home. We recently noticed a gas smell by unit so we called Choice. They sent a technician to look at unit ($65) and he reported the unit could not be fixed and needed to be replaced. Choice then called us and said they would not help due to the fact the previous homeowners did not service the unit. If you don’t have service records from the previous homeowners the warranty is worthless.

I entered into a home warranty contract with Choice Home Warranty in Feb. of 2018. The first claim I filed was for my malfunctioning refrigerator. The first appt made was missed by the tech being over 2 hours late. The second appt. was made and the tech came to my home. Took 10 minutes to diagnose the problem, collect $60 from me and left. I waited 4 days as he requested. It still didn't work. Another call to CHW resulted in CHW denying the claim because of dust, even though the malfunction was not cause by dust. The second claim was for my A/C. The first tech determined the problem was a leak and a leak test needed to be done. CHW does not pay for leak tests, so I paid $190 for it. The leak was found, pics taken and submitted. Denied because pics didn't show the leak.

New to Choice but if what he said is true I will be very happy with this service. All my appliance are fairly new but manufacturers don't have a long warranty so this way I'm covered in case of failed appliances.

I have had a wrong diagnosis of repairs on two occasions by your selected contractors requiring me to seek reliable contractors on my own to make the necessary repairs. After submitting the cost for these repairs, CHW did not pay me the amount of my costs. Also a microwave oven replacement did not cover the replacement cost. Unqualified contractors were report in writing to CHW to no avail; as one of the contractors I identified was again recommended to make a repair, which I declined.

I bought new house June 2017, and got this policy. Inspector check everything and approved all things are working properly, and we got this policy in case anything problem we got with AC, Fridge, FAN we will be secure. Today March 2018 I have called them and claim for my AC is not cooling. Their GUY come told me he needs to change COIL, but later claim supervisor called me and said we cannot cover the AC, because it's not maintain. I asked her how does she know it's not maintain, because I have proof of inspection report that AC was in working condition last year when I bought and maintain properly, SHE SAID just because my technician said. But that's not logical, AC today is current situation, Technician cannot say about past 6 months, while have state approved inspector report as well. BUT LOOKS LIKE IT CHOICE Home Warranty IS SCAMMY.

We made one claim 9 months into our coverage. A questionable plumber came over and said he would have to detect where the plumbing leak was coming from. It surprised us because it's obvious is coming from the tub. He said he would be back and it would all be covered. 3 weeks later we never heard from him. He did take out $45 fee though. I called Choice Home Warranty and they said we have to pay for the detection of the leak, then they decide whether or not it's covered after the detection is made! What a scam, we then went to cancel the remaining coverage for a prorated rate, they said there is no refund to be had. This company is a scam. Do not purchase a Choice Home Warranty!

I have been attempting to get my refrigerator repaired for the last 3+ weeks. The first guy you sent my $45 and never came back. The second guy you said did a great job diagnose the problem and ordered a new evaporator motor for my refrigerator. I received a call the same day from your adjuster, and she said the evaporator motor is not covered because it is not an integral part of the refrigerator. WTF!!! Are you kidding me? If it weren’t for this motor the refrigerator would not work. You guys are fired! I’m going to American Home Shield. Adios!

We have a built in microwave that went out all the sudden. Choice did a great job! Almost perfect! Except one area! Why did it take 4 days to get repair guy to our home? If it had been our water heater or fridge, this would be unacceptable! No reason whatsoever that it should take 4 days! Other than this? Choice came through! Our built in microwave is operating again! Thanks Choice! Work on your timing and you would beat out the competition. I am certain!

When I first called in to place a claim on my garage door I was transferred to the claims department... and spoke to a man. He seemed rushed and short to the point of being rude... Not so much as what he said, but how he said it. He took the claim and wanted to speak to the garage door repair person. I was in the garage and heard my garage door repairman say to the Choice representative, "You don't have to be rude to me..." So I was reading it right. He was rude to me, he was rude to my repairman. The man should not be in a customer service position... It is apparent he doesn't like his job. He should be in the back stocking shelves. Generally people don't like complications or repair problems in their lives... This man made it worse. As for his name... look it up. He is the rep who took the claim and asked for the details about my garage door yesterday 4/3/18.

Great experience with on phone agent. Quick process and very accommodating. Excited to learn about long-term discounts and additional discounts. Agent was helpful and thorough on phone and with follow up email. Even gave us his direct phone number in case of future issues. Looking forward to having this coverage.

Oh, my goodness! I have never experienced such quick, friendly service! Ralph is awesome! I especially like the senior plan option, giving me peace of mind for 6 years. This plan offers great value. I had a different plan on my previous home and it was horrible. I went with the best this time!

Stovetop and oven - First service call was great... late but great. 6pm. This is still an open order. Not complete yet... replacement or parts are being ordered I think... but so far so good. Plenty of communication throughout. A-team is a great company for appliances. Hope this all turns out well... we will see.

The company that you sent Dial A Sewer Mechanic was just great. They stood and went out of their way to make sure that my problem was solved even to the point of Ralph's exhaustion. I truly commend them for the job well done!!!

We recently purchased our new home and was very grateful to learn that the seller had purchased a Choice Home Warranty program for us. So we were nervous when our garage door opener quit to see how the program would work. Well, we called the 1-800 number and they dispatched a service contractor out who after assessing the situation ended up replacing the old one. We have to say that we are very impressed with how well the process worked, we were treated with respect, and are very satisfied with the outcome.

Washer repair - Was very happy with the company that can do repair, just paid the $45.00 service fee. I didn't get ripped off like I did with the garage door repairman. I'd recommend them, but NOT the garage door company. Was efficient and polite.

I switched to Choice Home Warranty (CHW) last year based on a friend's recommendation. One of the worst mistakes I ever made. I paid for multiple years (3.5) warranty because of deep discounts offered and only $45 service fee per call. After 6 months, my first claim, I needed Freon in my AC, CHW denied saying I needed a diagnostic test first that was not covered by them - that cost $200. After I had diagnostic test, the tech who serviced AC said I had defective valve but could not replace until Choice Home Warranty approved. CHW denied the valve replacement. WHAT?! I have used Home Warranty Companies over the past 25 years and NEVER had anything like this. I cancelled this policy immediately.

Efficient, friendly and knowledgeable. Felt like I mattered. My home is important to me and it's a good feeling to know that the major things that can go wrong are covered. One less worry for me. Thank you for your service.

The sink in kitchen was backed up. Called in for a repair at 8 am, by 10 am everything was taken care of, fast, best customer service I have ever received from a home warranty program. Thank you Choice Home for being so fast.

As a realtor, I have dealt with home warranties before. Selecting a warranty for my personal home, I was looking for not only price but great customer service. I was so impressed with our customer service experience & how easy it was. Not only did she answer all of my questions but gave me tons of options.

I purchased a Home Warranty Protection Plan from Choice Home Warranty and I would not recommend them to anybody. They claim they only cover mechanical items which usually don't malfunction too often but after talking to several people, they do not cover mechanical malfunctions either. I have had problems with my refrigerator and the spring broke on my garage door. They did not cover any of that. The contractors/professionals they use do not contact you in a timely manner.

Vincent was very helpful. He offered us many different choices to make it more economical and allowing us to choose which was the most efficient for us. It is our hope that we made the right choice in choosing your company of which we hope we won’t have to use.

Choice Home Warranty resolved our issue to our complete satisfaction.

Customer Service and assigned company was very polite and professional. Also, very timely in responding to my need. I would recommend to other people and relatives. The deductible is also very reasonable and affordable. As an ongoing customer, I have not had a complaint for all my requested services rendered.

Thank you for giving me a $70 discount. That really helps me and I appreciate it very much. Thanks for all your help as I am volunteering overseas and renting out my condo while I am away so your help really helps my renters out while I am gone and protects my appliances and reduces my worries while I am away.

Brett ** Who is very kind, went through everything with me, and was extremely knowledgeable and helpful. He was able to convince me to get the three-year plan. It’s not every day that someone can convince me to spend $2000.

Was told when person called to sell policy that if I wanted to I could use my own repair person. Was told that "If it couldn't be repaired that they would replace it." I have not heard from Choice about my washer.

Had a claim for my heat pumps. After telling the lady that help with the claim how old our heat pumps was, she said it wasn't a problem and it would be covered, after the repair manual came and told them what the problem was, I was then informed that they would not cover it and that all they could do was issue me a 100.00 check to cover a 6000 repair. After waiting 30 days I called about the check and was told it was mailed to wait 30 days for it. Called at the end of 60 days and was told the check was canceled. I refused to pay the 34.00 due to not receiving what was promised. So I am still without a heat pumps. The money is not important but the poor customer service.

After a very tough time, I finally spoke with somebody who was willing to help and CHW agreed to pay for my water heater, which is all I wanted from the start. Had it been this easy from the beginning I would have given them 5 stars.

So far your program is beneficial to me knowing that my home has additional coverage and I'm happy to be a part of your family. Your staff was very helpful in picking the right plan for me and my budget. I thank you.

I ordered the home warranty program. While on the phone he said he had something come across his desk that would lock in my rate and allow for $45.00 service fees. When paperwork received felt switch and bait would be an accurate feeling.

I have been their customer for three of my properties since beginning of 2015 and I contracted for three years as they were giving me discounts if I pay in full. Till now, I have placed six claims only, and out of six they denied four. Two claims for the washer they approved, took 3 months for technician to repair it. Most of the parts are EXCLUDED in their contract which we generally do not READ. Extreme rude services, no follow up at all if the service has been completed or not, keep tracing them on the phone. I am not sure how the hell you are going to survive in this business if you have no sense of customer service. DO NOT BUY THIS WARRANTY CONTRACT. DO NOT BUY. DO NOT BUY.

Sink stoppage - Master Plumbing Company was assigned to my work order. They arrived about two hours late, but I called them at 3pm to verify the appointment and was informed that they were running late due to a previous appointment. That was understandable so I am not complaining at all. They were fast and courteous and performed the job professionally when they arrived. I have no complaints at all. Thanks Choice Home Warranty!

Repair or replace refrigerator - Choice responded quickly and the dispatched repairman came very quickly. However, although the technician diagnosed the problem on Sunday April 1, 2018 he has informed me that the refrigerator will not be in working order again until he gets the needed part(s). Many parts are available locally or from Los Angeles which should only take overnight to obtain. Satisfactory service. Would have the repairs done by today.

I was referred to your company by current customers-Tim and Rhonda **. I called yesterday and spoke with Noel **. He presented plans in a very detailed manner. He answered all my questions. With his assistance, I chose the Veterans plan. I was very pleased with his assistance and I look forward to the coverage as of May 2. Thank You.

Dee was very amiable and promptly fixed our stoppage problem with our sink. Very professional and personable individual who did a great job correcting our problem. He came in and got right on the problem. He used a snake and found it was clogged and cleaned it out fairly quickly.

Kenmore Washing Machine Issue - 2 different companies were sent to my house and both were unprofessional. The 1st company Metru Appliance Repair LLC and the 2nd company was Action Appliance Repair Inc. I wasn't satisfied with either one of the companies and Choice warranty handle it immediately and issued me a check for the repair since the 2nd company didn't respond in a timely manner, as a matter of fact, Action Appliance Repair responded the day after Choice Warranty had given them enough time to reach out me and they failed at doing so. Adolpho (which was rude and unprofessional the first time I spoke to him and didn't have a clue about the order) was the one who called me April 3 to follow up about coming out to do the repair. I informed him that at this point he needs to contact Choice Warranty and he was still rude when I informed him with the suggestion.

Pool repair was needed, service call was prompt and efficient. Issue was explained in full and fixed within the week. Great customer service and follow up, I think this service was great value for money. I would definitely recommend Choice Warranty. They were a great choice for me.

I spoke with a supervisor after the electrician told me I would need a whole new ceiling fan. She said I could only have $155 to purchase one since the electrician had stated that would be the cost. He meant to replace only the remote, but she stuck to her guns. I will cancel this contract asap.

Garbage disposal - I was very pleased with the immediate response by Riley Corp to schedule and meet the appointment for this repair. The technician arrived on time and performed his work quickly, cleaned the work site and departed in a professional manner. I would recommend both Choice and Riley Corp to others.

I just signed up for the home warranty contract today. I checked a few other places and found Choice Home Warranty has a 9.9 rating in the Better Business Bureau. When I googled them, they came up first with the best rating. I got a good price and I'm locked in after my contract expires meaning they can't raise the rates on me. It is having peace of mind knowing they have you covered just in case something happens.

I signed up with Choice Home Warranty to cover my household appliances. The first time I called them was for my hot water tank that I noticed was leaking. They made an appointment for the next day between 11am & 3pm. No one called or showed up. 2 days later I received a call from the company that was suppose to show up and made another appointment. Paid the $45 was told the unit needed to be replaced. 2 days later I get a call from the plumbing company telling me that Choice denied my claim and they would do the job for $2000! WTF do I need this insurance for? I could have just called in a plumber on my own. I already knew the 30 gallon unit had to be replaced. I'm canceling my contract! They also said they don't cover a faucet replacement (I already have the new faucet)!

When a man called me at night (around 10:00 p.m.), I said it was inconvenient for my wife and myself as she typically falls asleep around 9:30 p.m. However, the person insisted that the time did not matter. It mattered to us! This behavior of the man was unusual and annoying. However, the lady who managed my need the next day was calm and kind. She finally enrolled us in the program.

Choice Home Warranty, in my opinion, has this as their business model: 1.) If an item has a history of problems with multiple homeowners - exclude item from warranty. 2.) If item breaks and it is not excluded - instruct your support staff and maintenance contractors to label the failed item as "item was not maintained - therefore is excluded from the warranty." I've used (tried to use) Choice for 4-5 problems (Furnace, AC, Plumbing). Four items were excluded (not covered or not maintained). The item they "fixed" was simple fix.

Your man said I needed a $600 wire trace because the power to the jacuzzi was off and never checked GFI's. My electrician found there was power to the jacuzzi but had a faulty GFI. I hope your man is rerehanded.

Had a leak under my sink. Called on Thursday of Easter weekend at 4:30 pm. By Friday at 11:00 am serviceman was here, fixed the leak and was gone. Now that's service. Thank you. Going to renew. Also will be renewing.

I tried to contact Choice Warranty by phone to make my claim but the wait was 40 minutes so I went online as suggested. This was a Wed afternoon and early the next day I received one email saying they received my claim and another saying they were working diligently to assign a technician but I had the option to find my own and get reimbursed. A few hours later via email that Thursday I received an appointment for service for Monday (4 days away) and then another email saying it would be tomorrow - Friday. Yeah! Despite the fact that I did not get to talk to a person (my preference) I was very pleased with the email correspondence. A positive experience overall.

I highly recommend Choice Warranty. I am 100 percent satisfied their customer service is A1. They use only qualified technicians and the technicians are always on time. All the technicians that Choice Warranty uses they are very knowledgeable and very skillful. Choice Warranty has a great price, I love it.

I called Choice Home Warranty and received a quote for a home warranty. I asked a lot of questions about coverage and was given the "Yes ma'am" on all questions. I gave them a major credit card to purchase the home warranty as well as a billing address. Then the policy never came. I called the company and was told that a wrong address was in the computer and was allegedly updated. I called a second time only to be told the same story and update the information, and I was assured the policy would be sent to me. Then 7-9 months after purchasing the warranty, my furnace went down, and a repairman was called and coverage was denied. Bottom line this company does not do what they stated on the phone at all, and seem to have an excuse at every turn.

Worst experience ever, call Choice Home Warranty back in January 13, 2018 to open a claim for a problem with my heater. They send me an A/C technician from Monroe Servicing Co. and the technician said it was not an A/C problem that it was an electrical problem then Choice Home Warranty send me an electrician from Access Control and Automatic Doors and accordingly to the tech we need to change some wires and that was not cover by Choice Home Warranty so we went ahead and took care of it and pay the electrician $330.00.

If I could give this company negative ZERO, I would! I have been dealing with having my stainless steel double oven control panel fixed for over a week and a half. Three vendors later, still no fix. First I was told the first vendor didn’t send in the claim diagnosis in time which was a lie. Then I was told the second vendor sent in the diagnosis but refused to do the work, yet again another lie. The second vendor submitted the claim with the dollar amount that it would take to purchase the part that is needed Along with their labor cost and choice warranty doesn’t want to pay that amount therefore they assigned a third vendor. The third vendor's diagnosis was the same as the two prior. The control panel is bad and needs to be replaced.

Overall I think your company is decent. I think the service companies should not charge the $45 service fee if they are hired by me to fix things that aren't covered by your company. Also, I've been experiencing some of techs moving the appointments to other days or not arriving at the scheduled time (very unprofessional). I also think a lot of other stuff should be covered. For example, my dishwasher died and your company paid for partial replacement ($259) instead of the full amount that I had to pay. Who can buy a dishwasher for that price $259? No one can... Just my thoughts... I already spent $6,000 on your company and I am thinking of dropping some of the policies... It doesn't make financial sense...

My front light which has a timer switch stopped working. The technician they sent had horrible BO and reeked of smoke. He also could not differentiate between a light switch and an outlet. Choice does not cover electrical systems. Only switches - which they do not replace with like, but only with builder's grade. They do not cover wire tracing which would tell them where the issue with the electrical issue is.

Every year we have had our furnace and AC unit maintenance per the warranty recommendations. During a maintenance service due to the family feeling sick our licensed contractor found that carbon monoxide was escaping into our home due to several cracks in our heat exchanger. The furnace was immediately condemned and we had no choice due to the cold to purchase a new furnace. Our children and us had suffered major headaches, nausea and shortness of breath. The following day a new furnace and AC unit were installed due to EPA regulations stating that the entire system must be replaced. We contacted Choice Home Warranty and explained what was found. Due to this being an emergency our warranty should cover the parts/service.

Your company covers very limited parts on anything that we’ve had a claim on. We purchased a house and the refrigerator had a bad compressor and a bad fan. Of course you don’t cover the expensive part. The solace of having insurance is that you're protected if something goes wrong. With this insurance, it’s a mystery as to what is covered. Certainly not what we thought we were getting. We’ve claimed our garage door (spring was broken) not covered, and our pool pump (only covered up to $500. I would not purchase this again from Choice, nor would I recommend it to anyone. The reason for a 2 star rating, y’all have been courteous and timely in getting someone out here to look at our claims.

I had a pleasant experience with the sales associate and he provided us with what we hope will be the best policy we could have obtained for both of our homes. We look forward to a positive experience with Choice and would recommend them to our family and friends.

I would recommend them to my community and friends. The conversation with Simone was excellent and she quickly handle all of my concerns. I will be renewing my contract with Choice Home Warranty. In a couple of months. I am glad I could be supportive of this company. My quote was "In on the phone with Simone'."

Furnace repair - I was not home at the time, but wife was. She said they arrived an hour early and finished in a timely manner. My only complaint would be that they did not leave any kind of invoice or copy of the work order explaining what work was performed. My wife was told that they had to do a bypass of some kind.

Am sending this letter to show the company guy who was sent to my home had no clue what the names for the components he was looking at. I called the number sent by email to see how long was my wait and when I did I got his lady friend whom answered and said he will call back later. I thought I was contacting a business not a personal cellphone, she was like hello. No business title was said when she answered and his personal truck had no company name. I had to ask for his business card before I let him inside.

Horrible company. Unless you have a brand new home do not use this company. I used one warranty company my realtor set up me for years. I made a big mistake changing. I am going back and pay more but I know they will stand behind what they say. Save your money don't give it to this company. Rip off. I am going to turn them in to whoever I can. BBB Consumer's protection.

Responded in 2 days, They fixed the Hot water heater in a minimal amount of time. They did cause water to escape onto garage floor when replacing the heating element, but they did clean up the mess in a timely manner. Repair was to our expectations.

Every claim has always been way more than the 45 because of all the exclusions. The plan is a scam. If we didn't pay out over $3000 I'd say its a joke, but it's a scam preying upon the working class families.

Leaking sink - The tech was 4 hours late. The tech lied about calling me. He was never going to the house had I not called to complain. He was not helpful on recommending next steps. I was highly disappointed with my first claim. The vendor was horrible.

I was very pleased with the response time when I called regarding my microwave. The repairman came out the same day. However, I am still waiting for the repair to be made. I didn’t expect that it would take this long. The repairman gave the impression that he could get the part the next day once the claim was approved, and I was told that the claim was approved on Saturday.

Garbage disposal was leaking. We called Mon, Mar 26, someone called us within an hour and said they would be out the next day. He replaced the disposal. We received very good quick service. Very polite and courteous technician. We are very pleased with the service we received.

My wife received a call from the gentleman (Mr. Ryan **) that we ultimately closed the contract with and requested he give her a few days to review some other offers. She told him that she would call him the following Tuesday. He politely complied with her request. Meanwhile we checked out some other companies and received a few more calls from other representatives from your company, which also were not pushy and complied with our request. We decided to close the contract with your company and contacted Mr. **.

Took out home warranty yesterday 3-27 and noticed on an email that I received that you are signing up new customers for 45 dollars service fee and I was given a 60 dollar amount. Just wanted to know why! I have a sister in law that is interested and why should her fee be less than mine.

I have just agreed to a long-term home warranty contract with the company. I had just started looking at the company's home page when they called with a canned sales pitch. I was interested but wanted time to check out the company, etc., but the salesperson wanted quicker resolution. In a subsequent later call and equally pushy salesperson, I was able to further negotiate the terms. I found the claims of "being the highest rated such company" inconsistent with my own search for information about such companies, though the company was listed on sites of such companies.

Service men from both companies were kind, helpful and respectful. I was very disappointed to know that I will only receive $180 to buy another dishwasher. This one cost me $365 years ago. Maybe the $180 will cover the sales tax? The garage door repairs cost me $295 but the opener was covered by you.

Excellent customer services, they listened to the problem you have with something that is not working properly or broken. Appointments are very fast and the repair person will call you back ASAP to schedule an appointment to come out and service the product. The technician is very friendly and respectful when in your home. And they will tell you exactly what is wrong with the unit or say that it will need to be replaced.

Every time I call in and they send someone out I'm always told it is not covered. Once again they are not helping with the leaks in my plumbing system. I understand sewer breaks aren't covered but the actual leak I've reported to them they are once again denying. Same with the A/C unit having a leak and losing Freon and I have to pay for the $600 to put Freon back in and then told I need a new unit which they don't help cover.

Choice Home Warranty contacted Roman Tech Services out of Columbus, Oh. The tech from Roman came and looked at our stove/oven, and found that the control panel needed replaced. The tech got the order approved, and returned the next day to install the new part. The oven works great. Choice Home Warranty did a great job. The Roman Tech guy, said they were one of the best warranty companies. My wife and I were very happy, as to how quick our oven got fixed.

The service was accurate and the serviceman very professional and friendly. I would recommend to my friends. The servicemen came right in started to work and knew exactly what the problem and didn't complain about how tight the space was to get to my refrigerator.

Customer service was very helpful and informative. Explained details of warranty and all the coverages. I was satisfied with the price of the plan for 3 years and the extra 6 months for free with the price and service call locked for life.

AC unit broke. Called to place a claim. Showed records of maintenance and Choice stated, "Well it must not have been maintained well enough". When the tech that checked our system was on the phone with a Choice representative they repeatedly were trying to get him to say it was due to poor maintenance which he stated, "No that is not what I saw." Save your money. This company is a scam and does not provide the services they claim.

Agent Raymond **, called me after a request for a free online quote. Thank goodness he did. He was a delight to work with, answered all my questions and save us a significant amount of money (almost 50% less than my current policy). I am so glad that I sought a free quote online and Mr. ** called me. After reading the policy, I had a few additional policy questions and Mr. ** called me right back to answer them, twice. Very, satisfied with Mr. **. I am a Veteran and really appreciate the 42 months of coverage for the price of 36 months, the lowered service fee of $45, the free first service and the all around good customer service, which is becoming harder to find. I have already called several of my Veteran and non-Veteran friends to recommended Mr. ** to them. Thank you Mr. **, for your service to me.

Updated on 12/01/2020: Your service is excellent. I have recommended this plan to a lot of friends and I have never been disappointed with the ease of your claims procedure and the professionalism of your customer service. Thank you and keep up the great work.

I had no problems obtaining the policy. The customer service rep walked me through the choices between the basic and extended option. I chose the extended as my washer, dryer and refrigerator are 11 years old and would not be covered. He was able to offer me a discount and advised me that the rate would increase over time.

I'm very grateful my call was taken by Mr. Brad **. He went above and beyond while explaining about the warranty (coverage, service call fee, etc) and also attempting to get us the best deal for our home warranty. He is amazing and very sweet, and I wish more customer service reps would we be like him, as he is awesome. Thank you for everything Mr. **.

I woke up this morning to no heat. House freezing so I call Choice Home Warranty and open a claim at 8 am this morning. Was told they would get right on it. At noon no response so I called back. Was told that they required 24-48 hrs to find a repair company. I asked for a supervisor. They said they would escalate it. Got email that they were sending someone between 3 to 8 pm. At 6 I call company who informs me that they do not work on fuel oil furnaces. That they told warranty company hours ago. I call back to choice home warranty and was told they were working on it. It’s 8 pm here no call. It’s going down to 30s tonight. So this company is a joke. Don’t waste your money!!!

Water heater went out over the weekend. Talk to a young lady who set it up but wasn't able to get anyone out till Monday. Plumber showed up at noon and made the report back to Choice and was set up to have a new one on Tuesday. Service call was waived due to taking longer to get someone out. It made the wait a little more bearable.

Overall it worked out but the experience was discouraging. Called to place a claim on 3/19/18. Told could use our own repair company but must follow certain guidelines. Called our company and they came out to analyze problem on 3/23/18. I had repairman call your authorization dept, gave them all details of repair and said he was repairing it right away since he had the same pool motor on truck. Said everything was okay, go ahead and fix it.

When I contacted Choice Home Warranty the salesperson lied to me and told me that Choice Home Warranty covers exactly what American Home Shield Warranty covers. I had an air conditioning problem and they sent out a company called Air Zone. The repairman from Air Zone without even looking at my system exclaimed that I probably have a leak and it will cost $175.00 to look for the leak and then they would have to check with Choice Home Warranty company to find out if the leak would be covered. He also exclaimed that Choice Home Warranty very rarely covers leaks. I left American Home Shield because Choice Home Warranty was less expensive and because their salesperson lied. There is a reason Choice Home Warranty is less expensive and it is because they do not cover nearly any of the things that American Home Shield does. Do yourself a favor and do not use Choice Home Warranty.

We were told one thing on the phone and when sent the policy it stated a completely different thing. We would like to cancel since we feel like the company cannot be trusted and don’t want to go any further with the company.

Our current home warranty policy was up for renewal and, while we'd not been unhappy with the company, reviews online indicated Choice was far superior. Working with Tasia to sign up for the policy was a pleasure. She was persistent, but professional, helpful, and polite.

This was the first time I've ever used my home warranty and I am not happy. The technician informed me that the part was not covered and that I had to pay him outright. I paid him $150. Then I got a call from Choice saying that the repair was covered and that I should not have paid him anything. So now your technician has been paid twice - once by you and once by me. I am upset that you do business with a company like this and now I have to try and get my money back because I was scammed.

Process was easy and quick. Choice contacted Butler Plumbing and made an appointment for the next day. I had to reschedule and it was simple with directions given to me from the follow-up email. There was a little mix up on the rescheduled time frame, but it was handled exceptionally by Butler. The service was handled well with great customer service. CHW was quick to respond, updates me through email, and easy to work with. Thank you!

I had a 3 year policy for 2 income properties. They spend more time and money trying to get out of their obligation than if they would just replace or fix the problem. They also lie. Some operators have been courteous but most are rude. I had a range that parts were no longer available for. They wanted to give me a small amount for what they think the parts would cost! After much arguing and wasted time they agreed to give a couple hundred dollars but it was up to me to shop for and buy a new stove!

I call to get a service person out to repair my washer and dryer. The repairman was sent out. He was on time and professional. Although, he lied to me about my dryer not being on the invoice for repair. Once he found out what was wrong he explained to me that he had to get approval. He gave me a copy of the work order. At the top was washer and dryer repair. My first claim for repair of my washer was denied. I called C.H.W. to find out why. I spoke with this rude woman that told me that "I didn't have a choice, but to accept a buyout or nothing" which is not enough to purchase another washer. I did some investigation. And I don't understand why C.H.W. wouldn't repair it. And I haven't gotten an answer about my dryer.

Kenmore Elite Front load washer, model 45087 with faulty control board. Part of a matched set. Comparable replacement costs $900 give or take. Replacement control board part $300. Offered $300 to replace a top load washer. Thus to purchase a replacement is an additional $600.

The person who provide the service is unprofessional and instead to provide customer service he was asking and asking when he will get pay for the $45 dollars fee. I told him that I will pay. Please if he is not able to repair or if he is damaging my fridge I will go after you to get this issue fix.

My heat system stopped working in January (Tuesday) 2 2018. I called the home warranty company the same day. I received an email the next day (Wednesday) saying that a technician is scheduled to come for a diagnostic on Thursday. No technician came and I called the technician company with the number that was provided by email. The technician told me that I was on its schedule for Monday 8th. They came on Monday, did the diagnostic and explained what went wrong with my heat system.

Dealt with Blake **, he was very helpful with answering all my questions about the new policy, he helped with the pricing and what was covered. I did not feel pressed to buy any specific policy. Choice Home Warranty sound like a good deal for the price.

Choice Home Warranty offered me a great deal. Customer service representative Tim ** was very good also. I have had home warranties in the past, but none as good a value as this one. I have even recommended them to a friend.

I called a representative and put in my claim. Very quickly, I received email letting me know when the service technician would be at my house to look at my dryer. The email said to expect him between 11:00 am and 3:00pm. When he had not showed by 3:00, I called Choice Home Warranty. The rep called the maintenance company and was told that the tech was running late. When I complained about having to take an entire day off waiting for the repairman to show and never getting a call about running late, the representative came across as very condescending and kept saying "of course it's inconvenient, you have an appliance that's not working". She didn't find out when we could expect the tech and suggested I call the company myself.

I love the response and the tech. He know what he's doing. That made me feel comfortable and at ease. Thank Y'all. When he come I have no doubt he will do a great job. He also clean up talk me through what he was doing. That's good.

My claim was denied due to the image in a cell phone photo. It is a very legitimate and covered item. I contacted my sales rep to appeal the decision and ask for reconsideration. She was very helpful and concerned and willing to assist me. I then received a reversal of the original decision in a very timely fashion. Thank you!

Purchased a warranty yesterday and the experience was quite easy. Blake did an excellent job of explaining the costs, coverage, and benefits of the plan we purchased. It left us with a very positive feeling for the future. Hopefully we will never have to use the policy but knowing it is there, is peace of mind.

Thermostat went bad and was replaced the same day I called in the claim. At the same time a part in the motor went out. The tech had to make another trip out today to replace that part. Heat is running! Thanks to Choice and to Airserv for fast efficient service.

Our rep was Tasia **. She was very pleasant, helpful and very professional. Her responses were fast and very thorough. We were very pleased in our dealings with her. It felt like dealing with someone we had known for a long time. Would wish to deal with her in the future.

Claim was handled quickly and plumber fixed problem. Company called to confirm and came out next day. Repairman was thorough and cleaned up after repairs. This was first time I used warranty and am pleased so far. I would recommend it to others.

Had to get parts and came back in a reasonable time frame. Very good service and even took his shoes off at the front door. Robert also called before he came, letting us know that he was 20 minutes away and then arrived right on time.

My garage door opener could not be repaired so CHW authorized a new one. - Good! However the new one does not have the ability to connect to the built in button in my car. Since the old one did, I believe the new one was not an adequate replacement. The new one can be fixed with a $25, part which was not provided.

This is my first claim with Choice Home Warranty and I was very pleased with the results. My pool motor had stopped drawing water and was making a very loud sound. The technician assigned to the claim, Pool Tech, was on time, very knowledgeable and efficient. He replaced the motor and other associated parts. Do you hear that sound _______? No? That is the sound my motor is making today!! Yay it works quietly and I am happy. So far So GOOD...

Jon was wonderful from JMJ was very courteous. He represented Choice Warranty very well. Thank you for him. We feel we get excellent service from Choice Warranty. We recommend you to our friends. Enjoy having Choice Warranty to call on when a problem comes up.

They neglect to tell you that they have different levels of protection. I called to have the fridge repaired and it was not covered. I was formally with PSE&G. They covered every part. I WOULD NOT BUY THIS.

So far, the customer service from Choice as well as the service provider has been EXCEPTIONAL and if Choice paid for the repair in full, as expected, I’d make this a 5 star review. However, the service technician they sent says that Choice only allows $388 but the cost is $568, so I will I’ve almost $200 for a repair that should be paid in full. If this provider charges more than Choice will pay, they should have sent someone else. Again, everyone has been exceptional to work with but if Choice isn’t going to pay, then I cant be satisfied with the experience.

Online purchase and ended up with 2 accounts. I called and was transfers 2 different times, and then put on hold. I was told my wait time was 9 minutes and 45 seconds, then I was told I could press # for a callback. 4 hours later I have never received my callback to cancel an account... both monthly fees are pending from my checking account.