Choice Home Warranty Reviews

Air Conditioning - Claim Specialists are helpful, friendly, and efficient. One particular specialist that I talked to sent the reminder form to the contractor while I was on the phone with her. The contractor called me working 30 minutes. I have loved working with this company, especially after a horrid experience with the last company we had a warranty with.

Excellent work. Totally satisfied. Tech was helpful in explanation. Seemed to be very knowledgeable. Would highly recommend. So far I have had good experience with Choice. They are truly on the money in repairs. Glad I joined them. No problems in the handling my claims and very prompt. Highly recommend them.

I call the Choice Home Warranty phone center a day before the Hurricane Harvey. I am happy with how I've been treat as a customer. The claim process is very quick. Phone center responding thoroughly. I will recommend to my friends.

The CHW representative was very courteous and helped verify that our problem was a covered item. The local repair technician was dispatched quickly and easily determined the problem and correction needed. He ordered new replacement parts and returned one week later to install and check that the dryer was working properly. We are very satisfied with the overall claim experience. Thank you.

I called CHOICE to find out the cost of home Warranty and spoke to a nice man named Jake. I told him my house was getting some age and I was too. He answered all my questions and between the two of us we settled on the best plan for me. Shortly after my a.c. started acting up and I called them. They sent the company with the best reputation in town. He convinced me I needed a new ac so I bought one from him. AC's are very expensive so I called Jake back up and ask for a cheaper plan. He took good care of me. Thank you Choice.

Tech was knowledgeable, professional and quick. Would do business with again. Choice made the whole process easy and painless. The element to the oven needed to be rewired which he did without any quibbles. Used my element so I hope he didn't charge Choice for one. Work done admirably.

Quickly response and assign a technician to my dishwasher claim. Technician is polite and is ordering the parts for this service. I have a 3 years contract with Home Choice and so far this is my second time request for the services, the online claim service is very convenience and response quick.

Very helpful and easy to contact. They have made my first home issue easy to deal with. Though the oven was able to be fixed the parts no longer available. They sent a check to help to purchase a new one. Very happy with the outcome. Thank you.

I called regarding my air conditioner. They took care of it within 2 hours. They did a great job. I'm very satisfied. I will recommend this company to all my friends and family. The customer service was really helpful and very nice. They were very understanding about the urgency of the problem.

When I called CHW to resolve my issue with the dishwasher I received prompt & courteous service. The technician called & scheduled the appointment and arrived on time. He was very knowledgeable and professional and stated that the dishwasher was beyond repair. He advised CHW of his diagnosis and I was sent a check to replace it. I have peace of mind knowing that I'm covered on all my appliances and so many more items. Thanks CHW.

Was fast to set up and get tech out to look at a/c. They even called and showed up early. He looked unit over and cleaned and recharged the refrigerant. It works a little better but I wouldn't say it's fixed. If it gets into the upper 80's a/c has trouble getting condo below 77 degrees. If temps outside get into the 90's and above a/c unit runs constantly and it doesn't get below 80. Pretty miserable. Upstairs is even hotter. Will probably call again next spring to get it looked at again.

I placed an online claim with Choice on Labor Day for water leaking from our washing machine. Within an hour we were matched with a service professional AND that company had already contacted me within 2 hrs of placing the claim on a HOLIDAY! IHN Professional Appliance Repair worked with us to come to the house when we were available. The problem was diagnosed quickly and while we had to wait a couple days for a part to come in, the washer was fixed as quickly as possible and as painless as possible. Another great experience from start to finish with Choice Home Warranty!!

I had plumbing issues in two bathrooms. The contractor, Discount Drain, was quick to respond to the work order. Additionally, they were courteous and professional explaining what the issue was and how they were going to correct it. I was very pleased with the work.

This is my first experience with Choice. I called to get a Plumber to fix my drain. I never expected to be treated so professional and have this issue taken care of on the same day. I had several other big companies before and believe me they would not have a Plumber at my at my home for several days. I live in a small town in AZ and Choice sent a Plumber to my house the same day. This is not a easy task as the Plumber drove over a 100 miles to get here. He was so professional as I apologized for having him drive the distance. He said it was a beautiful drive and said he would have it fixed that day. I am so Happy I went with Choice, they are the Best????

Response was prompt and scheduling was easy. Technician quickly got the job defined and done. My only negative comment is that technician did not bring a ladder and mine may not have been rated for his weight. Turned out to be cracked tar around chimney flashing. Liberal use of caulk seemed to do the job. If leaks again tech said he would return. No written receipt provided.

We received a call that the house AC was not cooling, for which the management company called Choice Home Warranty on Sept 11, '17. CHW sent their Tech on the 12th, the next day, and the problem was fixed. All three parties - our tenant, the Mgt. company and us - were impressed by the speed of response. Thank you, CHW!!

Technician was on time, courteous and fixed our problem. Thank you. I feel $65 is a little much for each separate problem. I was under the impression it was one service fee that covered multiple issues. This time our problem was solved adequately.

I submitted my request for service and was contacted and scheduled for an appointment by the technician within 24 hours. Did not have this experience with my previous warranty company. The reps are always helpful and pleasant when I call as well.

I placed the claim at 5 P.M and it was resolved in less than 24 hours! Not bad at all!!! Both customer service and the contractor were very pleasant to deal with and knowledgeable, took his time and cleaned up after the work was completed. Great experience overall, I would definitely recommend this service!

Electric Circuit Breaker Tripping - Easy filing claim on phone & got claim number. Next day received call & set up appointment with the tech. Next day the tech came in & fixed the problem. It was handled in a timely manner and the process was smooth and straightforward. It cannot be any better than that.

A/C unit blowing hot air only. Compressor would not come on. Home was very uncomfortable with high temp inside home. Unknown what was wrong with unit. Repairman French was on time and quickly assess the problem and replaced bad part and had A/C running properly.

Technician Curtis on time and very professional. Effected repairs and volunteered to inspect other two toilets to ensure they did not have same issue. Didn't. Very relieved and very satisfied. Would definitely recommend both Choice Warranty and Affordable Plumbing. Called to file claim on Saturday morning and had appointment scheduled same day with service on Monday.

Was very impressed. Called with my problem, within an hour we heard from the repair company, he was here within a few hours to evaluate the problem and had everything taken care of that day. Would recommend to others. Thank you for a great experience. It was a welcome surprise.

A/C Repair - Next day response. Solved quickly. Least expense and courteous service. Explained what was wrong and what was needed in plain language. The coil for the motor was not working. A new coil was put in and the unit was back up and running with the addition of a bit of coolant. The day before with the fan not running and the compressor really heating up I expected a much bigger problem. I would not hesitate to recommend the service.

This technician has been to my home to repair my washer and my dishwasher. I was excited when he arrived because I felt a sense of relief. He was professional and courteous. He was on time and did a great job. The company responded to my service call quickly. I hope if I need to use my warranty again they show up.

Choice Home Warranty has been very fair to us and our needs. Anytime we have had an issue with an appliance they have been able to help us to the fullest. We are extremely happy and are always happy to renew our coverage with them.

Thank you for getting the garbage disposal fixed! There was a delay, the service technician said he'd be there on Tuesday and never showed or called, and when I called them the phone number was no longer in service. But I'm giving this a 5 star rating because when I called Choice Home Warranty to ask about it, your service rep was on it immediately and, while I was on the phone, called the company and arranged for them to come out that night. Everyone was apologetic, and he replaced the disposal within 1/2 hour, and was gone! Thank you for taking some of the stress of home ownership off my shoulders!

I had a problem with my toilet flushing so I called Choice Home Warranty and told them of my problem. I had a response within 1 hr of who to call and get services from. My experience was hassle free. Thanks to Choice Home Warranty!

Choice did an excellent job with Diagnosing my HVAC leak problem... their response time was great!! Highly recommended. Eddie the rep. explained everything to me as he was going through my unit. He explained all the options that would occur once he provided my ticket to Choice. They received my information and was able to get back with the final prognosis, and now I'm able to get my repair. Thanks Choice. Job well done.

Refrigerator Repair: William ** with C & S Appliances was excellent. Knew the product efficiently, diagnosed the problem, got parts and repaired to perfect working order. Very good rep of CHW excellent. Really cannot think of anything else... excellent. Perfect.

Excellent Customer Service. Company moves very fast on claims. Received confirmation of claim instantly and a follow up email shortly thereafter with the Tech info, phone number, etc. Tech was very nice, experienced and prompt with time set. Would recommend to anyone.

They were fair to me in giving me a credit for a new refrigerator when they could not repair the old one. The check will take some time to get here though. Customer service staff was very efficient in finding a solution.

Called because we couldn't unstop toilet. Plumber contacted us within a couple of hours and came out to fix it. Called because our air conditioner flooded the garage. Tech came out within a day and fixed it. EXCELLENT service from CHOICE who contacted us immediately with update and who followed up on each incident. The service people were also top notch. We could not be happier!

Washer repair: Reliable and friendly service. I have been with Choice for almost a year and always satisfied. I have several items that needed repair and would have cost over a thousand if not for Choice. Really worth the money with Choice Home Warranty.

Excellent response. Reported online about 7:30 pm. Received order and call about 7:50 am. Service call arranged for 10:30 am related to power outage in our home. Contractor was very nice and took care of problem. We are very satisfied with the service so far - I must say online claim much easier than trying to call in.

The service and coverage is good and customer support is friendly. SUGGESTION: It would be helpful to have some kind of plan B for immediate Services required over the weekend for example air conditioning failure in summer etc. I had to wait 3 days to get service because my air conditioning broke on a Friday evening. I understand it was unfortunate that it happened on a Friday but I feel this should be a mitigation plan from Choice.

Samsung/Choice washer/dryer review: We purchased a brand new Samsung washer/dryer set from Lowes February of 2016. It was later that year that we received notice of the recall on the washing machine. Samsung was receptive and provided required information on how to go about addressing this issue, but when we were speaking with them about our washing machine, we began having problems with our dryer. Clothes would come out with countless scorch marks, even on a low heat setting.

I took out this home warranty in Aug 2016. My air conditioner stopped cooling on August 11, 2017. I called Choice Home Warranty (CHW) and tried to talk to someone to make a claim, but never could reach anyone after being on hold for over an hour. Completed online claim. Was assigned a tech and he came out (owner of Mastercraft Heating Cooling). Was an hour late to the appt. Had to call him to find out where he was and if he was still coming. He did an inspection and said that the evaporator coil needed to be replaced and the duct work was too small for the unit and needed to be replaced.

Oven element was not working. They work good and replaced everything was in order again and I am very happy with the work. The company assigned Pinnacle Concepts LLC was great. They work with us in really good way and we have our appliance were fixed and more important they honor the visit with no payment from us. Thanks Choice Warranty.

We have had 2 claims now and so far both have gone well (results of second claim still pending). My only critique would be that maybe they could select larger companies to service their claims, both times I have had to chase down providers that never call or show up when they are supposed to. BUT Choice Home Warranty employees have ALWAYS been helpful from A to Z. Price was a good deal for a 4 year deal. Keep up the good work.

Garage door not working - I called the customer service to make an appointment on Friday morning. The technician was assigned in an hour. It was easy to make an appointment with technician. The spring was replaced. The problem was solved the next morning. Thank you very much.

My garbage disposal does not work. When I call customer service, first of all, the waiting time is not long, secondly, representative is very nice and help me with finding the source of problem. Then she approved the claim and dispatched it immediately. The entire claim process is very quick and smooth. After I received dispatched contractor information, I call them and they came out replace with a brand new garbage disposal for free. Thanks for Choice Home Warranty providing me such a peace of mind service.

Electrical Issue - This was my first time placing an online claim and it was quick, painless, and efficient! The vendor contacted me within 24 hours and everything went rather smoothly. I am very pleased! The vendor was very personable and knowledgeable. The issue required a parts replacement and he received the required Choice approval and returned within a few days to complete the job. I have not experienced any more problems!

Had electrical problems a couple of days after I moved into my new house. Called Choice Home Warranty and a technician came out to inspect less than 5 hours. The technician gave his opinion about what to be done and he informed me that he will put in a request for the parts needed. About 24 hours later he called to tell me that the request was granted and he would be out to do the repairs in a couple of days. All these without paying a dime, even the service fees was waived. The best decision is going with Choice Home Warranty. Thank you...

Called Choice Home Warranty regarding leaking washer. Repair company was assigned quickly. Made contact with repair person and was at our home the next morning. He had some trouble pinpointing exact source of leak, but worked on it until he did. Washer working great!

We have had a great experience with Choice Home Warranty. The price was affordable from the onset and the warranty covered a ton of things compared to other companies. The call center staff have been courteous each time we call. Service teams who addressed our claims have been prompt and professional. We have received help with our dishwasher and oven and we have only been in our home a couple of months. This has been a stress-free process so far!

I switched to Choice Home Warranty in the spring and I've had one claim so far. The customer service that I've received has been outstanding! From the first call to become a member to all the follow-up calls working they my claim.

They came in and fixed my stove. Did what they said they would do in a timely manner. There were some issues with the parts but they addressed these as well. I would recommend them to a friend. My Stove is working fine now.

I called to have plumber come and fix a leak under my sink, possibly my garbage disposal. Lance from Westside Plumbing came to the rescue the next morning, Lance had the garbage disposal replaced and the leak fixed within an hour. Lance and Westside Plumbing are awesome. THANK YOU!

I called Choice on a Tuesday night to turn in a claim on our AC not working properly. The Choice representative assured me that we would hear from the appointed repair service within 24 hrs. Within 22 hrs. our AC was back up and running! Great service, Choice!

When the gas control valve went out on my water heater, Choice dispatched a tech. They claim the part is not available. So I must purchase a new water heater. Choice is only paying me the cost of that single part and not for the water heater. They are also a net 30 company, so I don't receive the check for 30 days. And this is after I paid $60 in a service fee. So, $315 (the cost of what Choice claims would have been parts and labor) minus $60 leaves me with $255.00 to apply to a new water heater - and this is after dealing with this for over a week with no hot water in my house. As soon as I receive that check, I am canceling my contract with Choice and going to a much more reputable service. AVOID CHOICE HOME WARRANTY.

Had a problem with washer and dryer. Came out late after 8pm and found nothing wrong with Washer. Dryer switch had to be replaced. Next morning washer did not work properly. Called technician and came out the next day at noon. Same response that washer was working but then they checked water flow and determined that hose was plugged. Removed hose and cleaned filter and washer works great. Waiting for Dryer replacement part.

We are brand new to this home warranty process so were skeptical when a problem popped up. However, it has pleasantly surprised us. Our a/c wasn't working on a HOT Texas summer day. We phoned Choice Warranty and a repair company was assigned that same day and an appointment booked for the next day. The problem was fixed the next day with no issues and the advertised $60 service fee honored. We were pleased!

I am on a fixed income and my bill due date was at a time where there wasn't much money left. Choice Home Warranty help me change the due date so I can manage my budget better. When I have to call in customer service is always very helpful with completing a work order claim or solving any problems and questions that I have. Thank you very much.

The service man was more helpful than any I can remember. It took him more than one trip to my little town and never complained and did the job excellent. I was a little concerned about CHW but with this AC technician I regained my confidence in the company. Great job, great company. Thanks.

I have a 25 year old oven, so I had to wait for a part to be ordered, but the guys did a great job getting it fixed after the part came. My microwave over the stove also died. They gave me a check for 175.00 to replace it.

As the property manager of more than 100 rental properties in Jacksonville, FL, I would love to have home warranty insurance company that really is worth the price. I was referred to Choice so I decided to "try the out" on one property. Paid the annual premium and had no claims until the washing machine started acting up. I placed the claim online and a contractor was assigned. The contractor came out and found multiple issues with the machine. I made daily calls to Choice to see what they would do to fix the problem and I received one excuse after the other blaming the problem on the contractor not filing the diagnosis. The problem was never resolved. DO NOT GIVE THESE PEOPLE YOUR MONEY!!!

I am always impressed with Choice Warranty's customer service as far as a human answering the phone and dispatching is amazing. What I was dissatisfied with is the fact that the Water heater (that was only 3 years old) wasn't covered. The main reason I have a warranty is for HVAC and water heaters primarily. To learn they don't cover water heater leaks unless 'mechanic failure'. Well if a new heater leaks, I would say that it mechanically failed. Not happy. Nice way to get out of it with the use of a word.

I truly enjoy having Choice Warranty. Whenever I have a situation where I need help they respond quickly. It is well worth the cost!! I have a older home and it seems like there is always a repair needed and it's just a phone call away now. Thank you Choice Warranty for being there for this old woman!!

Our A/C unit was not cooling and having issues. Choice had their vendor reach out to us very quickly and they arrived when scheduled and performed work to get things cooling again. Thank you for taking care of this so quickly and getting us going again.

Choice has been great at following up and making sure all issues are taken care of. I am very impressed and will continue to use them and recommend the warranty company to family and friends!!! We have had to have our AC looked at, our water heater fixed as well as our toilet/sewer system!

I was very pleased with the quick response to my claim. Dave's Plumbing had someone over to my house within 2 hrs of my call. Richard was very pleasant to work with and did a great job! Would recommend them to everyone.

Excellent experience (washer repair)! Smooth process with fast and professional service! Highly recommend all homeowners to look into signing up for a plan. Also enjoyed and appreciated how technician explained the problem, offered tips on upkeep and how to maintain my appliances!

The Mr Appliance Technician was exactly on time, warned fairly that if the problem resulted from improper maintenance it would void the warranty, luckily the two issues he discovered were covered, I saved almost two hundred dollars. He also advised me to shop on eBay for a part not covered by my plan. He was courteous and efficient, I am a happy customer who got more he paid for. I will keeping my plan forever. I just wish I had it sooner as I would have saved thousands.

I called about an issue after Hurricane Harvey, after speaking to an associate I was transferred to a specialist. After about 5 minutes my issue was resolved with little to no objection on their part. I appreciate them being very positive toward my situation.

Top Notch Electric came early and when I said I couldn't get there for another 20 minutes, I was told, "no problem, see you when you get here." Great to have a tech there waiting for me instead of the other way around. George **, knew what he was doing, diagnosed the problem and fixed in less than 30 minutes. Great to know Choice is using such great companies.

I have had Choice Home Warranty for 2 years. 1st time I tried to use them I had a hot water tank go out. They told me they don't cover if it could be the tank. Really? A hot water tank is a tank and a heater. OK. I looked on my warranty and it does say that they don't cover the tank. The CHW sent someone to look at the hot water heater for 2mins and they asked for a check to cover their visit. Then, CHW said they won't cover because it was the tank. Well, I called a real plumber and found out that it was what they claimed it was. Long story short they covered a piece of it after all the trouble. 2nd time used, was the dishwasher. The service person took almost a week to show up. He told me it was the pump, and he would have it fixed in a few days. Wrong! He text me for a week telling me he was behind.

I am in Texas and I had Choice Home Warranty. I made a service call over a month ago for my ac and 2 Air Conditioning guys later and money out of my pocket for them to say they don't cover the AC coil if there is as much as a dot of corrosion. I mean the coil by the nature of what it is will always be wet and will over time corrode from normal wear and tear. I just canceled then and the lady canceling was also the rudest person I have ever talked to on the planet. I am not getting a credit and my stuff isn't fixed which is the reason why I had them in the first place. They had no issue taking my money.

I received great service from Choice Home Warranty. I was able to reach an operator who was able to get authorization for me to use my own contractor in a timely manner. My mishap happened on a Saturday morning. CHW has personnel on duty on Sat. until 5:30 pm, which really facilitated my plumbing repair.

I was pleased with the outcome of my claim (Garage Door Openers). 1st response was not so good, but I called again and the Senior Claims Rep allowed me to get someone on my own. That tech was able to see my issues and he serviced me well. I am now waiting for my refund on this claim.

This was our first request for warranty service. Spoke directly with a person and had a service person on site the same day to correct the problem. The service provider also exhibited excellent customer service and communication. Cant beat that!

The response was very timely from Choice Home Warranty with the contractor information and order number. The contractor was very prompt in setting up a time for repair. The service man was very courteous, diagnosed the problem, replaced the leaking disposer with no issues at all.

Air conditioner freezing up checked freon and relays. Did good job had no problems since! Technician did great job. All Choice Warranty teams was very helpful! I'll recommend Choice Home Warranty to other people. Choice Home Warranty is helpful on all your claims.

Air conditioning was not cooling the house. A low charge was found and Mountney Heating and Air Conditioning could not have been more knowledgeable in doing their work. I would recommend their service highly and your company. I have been with CHW for almost three years and am very satisfied with all their services.

Had a bad circuit relay in fuse box affecting my refrigerator. They had someone out the same day. They also had the date wrong on the warranty and they changed that so the coverage was correct. So far they have been very helpful. This is my first experience with this company.

The Letter I wrote on their Facebook Page: "I'm not entirely sure what to do at this point since calling your Customer Service Department has yielded nothing but the runaround and the same robotic answer of The vendor needs to supply the pictures. Since it's obvious calling your phone number AND going to your website was a huge waste of time, I thought I might get an answer by posting this to your Facebook Page. On Tuesday, I called Choice Home to file a claim to fix our Air Conditioner for the 5th time this summer, for the same issue. I was only able to obtain a Vendor Phone Number to call after I went to the website to file a claim that way. This was after waiting for your CSR to call me back with this information, which never happened. I called the Vendor myself and scheduled an appointment.

My a/c went out... In Phoenix! It was 6:30 am when I awoke to house already 85 degrees. I called Choice at 6:40 am. By 7 am I had a phone number for a repair company. By 7:10 the tech already called me and my a/c was back up and running by 1:30 pm. In Phoenix ac is important and I was worried about my animals and thinking about how much a hotel would cost for the night... But they all came through for me and I was hugely impressed!! So glad since I bought the 5 yr plan!!

I submitted a claim for my dishwasher wasn't draining probably for it had standing water. The claim was submitted and within 3 days not only did I receive a call back letting me know that my claim had been processed but the technicians would be coming out to service it. The guys that was sent out on the call was very neat in appearance, very polite and mannerable, they cleaned up the water that had drained onto the floor and explained to me what the problem was, I needed a pump. I received a call back letting me know that the part had came in and they would be out the same day to replace the part. Very happy.

The microwave would not heat up. The tech was very nice & said the part would have to be ordered. Choice called & said it cost too much to repair & offered $170. I refused & they said $220 was their highest & there was no manager I could talk to. I reluctantly agreed but still have not received it. It will cost much more to replace.

The A/C failed during 90+ degree Dallas weather. We were very concerned that we would be without A/C for days. However, Choice dispatched a repair technician and the technician diagnosed the problem and A/C was back working in less than 24 hours. The technician did a great Job!

Oven repair - The repair person notified me as he became closer to my home. He was polite and determined the problem immediately. He ordered the required part. The part is in and ready to be installed. The company and its personnel were efficient and businesslike.

Service of tropics diagnosed system on Friday and repaired on Saturday. Service completed in a timely manner. Technician very courteous and knowledgeable. Thank you. I am happy with Choice Home Warranty repairing my air in a timely manner. Thank you.

Choice was quick to respond to my claim. The technician showed up on a Saturday, Labor Day weekend, very impressed. Did a great job. Very professional and knowledgeable. Very satisfied with Island Breeze AC and Choice reaction to my claim.

I was very impressed with the timely response. The contractor contacted me the following day, scheduled appointment and came over to check on my AC. He was able to detect what the problem was and fixed it. I was very impressed with the timely manner CHW responded considering the heat of the summer.

I now have three contracts with Choice and have recommended them to others. Service people are always prompt and knowledgeable. Prices are reasonable. Multi year deals are an especially good buy. I had flooding from a burst pipe which caused some electrical problems and they were quick to respond. Office personnel are friendly, helpful and easy to work with.

The technician repaired the problem, however, we had to pay for it since the repair was not covered under our plan. When we bought the plan the first question I asked was is the exterior ice dispenser covered and I was told it was. The technician said it was but covered under the upgraded plan, which I was not told so we had the repair made and paid for parts and labor. I now know that only certain parts of the ice dispenser are covered but I am upset that I was not told and wonder what other exclusions there are.

I had issues in two of my bathrooms, the plumber who was assigned to my claim was very friendly and assessed the issues and was approved to begin the work within 15 minutes of calling Choice for approval. He was very knowledgeable and professional during the entire process. Thank you for screening and choosing such talented vendors to provide local services to your customers.

The technician arrived on time and was very courteous. He diagnosed the problem very quickly and it was corrected in no time. He even went the extra mile and did a quick check of the rest of the system. He advised me on some quick steps I could take to prevent future problems. I was very satisfied with this technician and the Choice process.

Mike with Covenant Air was excellent. He knew what he was doing, and completed the task quickly and efficiently. He checked the entire system and determined the problem was only the thermostat. Great service and quick response and on a holiday weekend. I would definitely recommend him to future customers.

I had a contractor that was horrible. He never completed his job. Would not answer phone or text messages. The agents worked with me through this entire experience. The agreement at the end filled my needs. They did a great job and also is having the contractor investigated.

This is the second claim for covered repairs to my home through Choice Home Warranty and once again the customer service was excellent. The claim process was easy and the claim was handled promptly. I used my own A/C company that services my units so this claim involved a reimbursement for a covered repair I paid for. I received the reimbursement in a timely manner and was very pleased with the overall experience. Thanks Choice Home Warranty.

Light control failure in ceiling fan/light - Choice was friendly to talk to and quick to get an electrician to address the problem. The electrician called us the same day & made an appointment for early the next day. You couldn't ask for a nicer or more professional person. He quickly determined the whole unit needed replaced, and he indicated he'd get approval right away and let us know when he did. He called later the same day reporting he already had approval. Early the next morning, he and his best worker arrived with the new unit and put it in. They left no mess behind. They were very easy to work with, and we couldn't be more pleased with the service and experience.

Air Conditioner - The company assigned by Choice was Optimal Air Solutions, LLC. They were prompt and knowledgeable of the problem. They gave us options and did a professional job in solving the problem. Since we were in the middle of flooding in our city, they were quick to respond regardless of the problems.

Electric range went as we were cooking dinner. Made the call to Choice Home Warranty. The attendant was extremely helpful. The repairman actually came earlier than anticipated. He was able accurately diagnose the problem and get the correct repair part ordered and repair is scheduled for next mid-week.

I only been with the CHW for 2 months and I've had a really bad experience with this company. My AC went out in my home and the technician came out and determined that the Circuit board and the motor needs to be replaced. I contacted the CHW to find out what they will cover and was told that the warranty will not cover my unit at all. The reason was the system had been misused and abused and for that it will not be covered. Not sure what they mean about misused and abused. I was told that we was still running the system while it was on.

I was very happy with the performance that the technician did on my dryer. He was very courteous and did the job efficiently. He fixed the problem quick and very knowledgeable about the work done on my dryer. I will recommend Choice Home Warranty to all my friends and family.

Water did not drain. Repairman checked pump, then cleaned out drain, and rain the machine through two cycles. Now doing as supposed to not enough count the magic minimum as I try to please the universe and the technical requirements having nothing to do with anything. I have gone through two contacts where I had to type the symbols you displayed. This is tiresome. Please note it may discourage further contacts if keeps popping up.

Each time I have used CHW results are the same. Techs show up on time do the job correctly and explain what they are doing. I personally have recommended CHW to quite a few people that are looking! Had a previous warranty company, needless to say, did not renew with them. Now have CHW with a three year contract. Thank you for being there.

On 8/29, my A/C suddenly didn't work. It is summer in Texas! You can imagine how urgent it is for me. I called Choice Home Warranty immediately. Representative took my claim. Just in less than 30 minutes, a technician was assigned to me. The technician came over to check next day morning. My A/C is still under manufacture warranty. So manufacture paid for parts and Choice Home Warranty paid for labor. Good experience! With Choice Home Warranty, I feel that I am worry-free!

You first gave repair to Errol Major Service. We called Errol Major Service on 7-12-17. They showed up and took information on 7-14-17 to order parts. On 8-30-17 there was still no response and parts were on back order. On 8-30-17 Choice then gave repair to Budget Appliance Repair. We called Budget Appliance Repairs that day and they showed up at 8:00 PM that night with parts on truck and repaired (Kenmore) stove. Fast, clean, and efficient. Micky was very professional. Would highly recommend Budget Appliance Repairs service.

I had a non-emergency plumbing issue. CHW called on Wednesday to say the plumber(s) would be here Friday. They showed up, did not have the part needed, went to Home Depot to get it and had it installed by 2 pm. Plumbers were very courteous.

Both toilets water coming up in bath tubs. I called choice, they sent a plumber out right away. It was fixed in no time. Choice saved me a lot of out of pocket money. I would absolutely recommend Choice to homeowners. Thank you Choice.

When I called CHW re a appliance repair, the professional representative explained the claim procedure, immediately contacted the repair company & called to update me. The professional service representative was very knowledgeable. The appliance is now working again... Like brand new! Your representatives & the service company representative were so efficient & helpful... You're the BEST!!! Thank you.

GFIs started making popping sounds. Even after they popped out, they continued to make the clicking sound. Choice sent out All-Tex. They diagnosed the problem, replaced all of the GFIs in the house... Problem solved... Wife happy... I'm happy. This is the third or fourth time we have called Choice with the same results.

The two gentlemen who did the correction on the blower, were very competent and knew exactly what needed to be done. They were polite and efficient. They were here at the time they said they would be here. We have been very pleased with unit since the correction was made.

I had never used a home warranty before and was skeptical at first, but I must say I had outstanding service when I called to make my claim and very professional and outstanding service and representation from the company that came out to fix my AC. As a local educator in NC who hasn't received a significant raise in years and a single mom, this is the best choice for my budget.

The call to make a claim was friendly and quick. An appointment with a garage door company was made within a couple of hours. The technician that serviced the problem was knowledgeable, friendly and quick. This was a painless process and I was very pleased!

Reported air conditioner not cooling on 8/21/17. Shortly thereafter, operator from Choice Home called, gave us a claim number and said that we would be hearing from a heating and air company in our vicinity to make an appointment to get the problem taken care of. The company did come the same day to check it out but had to come back at a later date because he didn't have the right part with him. After returning a few days later, he discovered he didn't need the part that he thought he needed and said that the freon that he added to the unit was too much and had to remove some of it. It is working ok for now. If it happens again, I will give you a call. Choice Home was excellent in taking our call and getting us the help we needed. Big Thanks to everyone involved.

Country Boyz came out on Monday Aug 21 and was very thorough in explaining everything he was doing. Turns out we ended up getting a new unit and air handler. They ordered that night and were back the next morning to install. Great customer service, very personable. Choice Home Warranty got someone out to the house within the hour and were very helpful when we learned it was the compressor that was bad and they offered to replace it or apply credit toward a new unit. Thank you for the great service.

A/C isnt working - The fan on my outside unit had stopped working, I secured the power and called my issue in. I was somewhat worried since I had read some reviews which were mostly bad. But in my case things went well and my system was only down a day.

I received a phone call from the gentleman that was going to come to repair my Kitchen Sink, asking if he could come by a little earlier. No problem. He was very polite. I explained to him what the problem was, and he looked into it immediately. He took care of the leak, changed the Garbage Disposal, gave me a copy of the bill, cleaned the area where he had worked, and left. Thank you, Mr. **, I appreciate your professionalism, and arriving on time, or before time. Great Job!! Thank you, again!

I'm a person who likes a no nonsense approach and that's what I got. My dryer was acting very wrong and Hoss, the technician, came in and was very thorough and diagnosed the issues quickly and efficiently. Unfortunately, the repair would be more than the unit was worth so CHOICE Warranty replaced my unit. I am very grateful to CHOICE and to Alltech repair services for treating with respect and giving it to me straight.

Great experience from the initial call to Choice to the call from All American appliance repair company and the arrival and completion of the repairs by the technician. It was a great experience and well worth the cost! Thank you!

Washer and electrical - We didnt know what was wrong if it was electrical or appliance related. Our issue was complicated but CHW was very helpful scheduling both sets of technicians to come down both an electrician and an appliance repairman. They were kind, prompt and pros. They diagnosed the issue and fixed it quickly and all I had to pay was my deductible.

So far the time that I've been with Choice Home Warranty I have always been helped with the best people to getting me what I need fixed. So far it's been the next day someone is there. And the employees with the claims steer me in the direction of who I need and are patient with one that has no idea at times who I would call for some issues with my home. Affordable. I couldn't believe it the security I feel now since I've been with them and not having to go broke for a peace of mind of security of having their help when needed. I'm just lucky I came across their ad and looked into Choice Home Warranty.

The technician from Alien AC came out the same day I put in the service call. He found the compressor was not running. He replaced the malfunctioning part. The system began cooling nicely. He completed the job quickly and professionally.

We bought our house two years ago and it is an older home. A few things have broken. The garbage disposal, you replaced, the garage door opener wasn't adjusted correctly & Jason from Dave's Garage fixed it doing an excellent job! Our dishwasher died so you gave us the maximum amount to go towards a replacement. Thank you for the awesome service!

Air Conditioner - I have used Choice Home Warranty for years now for my home and for my rentals. They have always done a great job. They are the BEST home warranty company that I have ever used. I have used other companies but find this one to be the best priced and best service.

Garage Door Opener Repair - Ed with LLC provided outstanding service. Ed was highly knowledgeable and courteous. LLC is an excellent service provider for Choice Warranty. Ed went above and beyond my expectations. I would recommend LLC to my friends and family. Thanks Choice Warranty for sending such an expert service provider.

I called in to report an appliance which had stopped working. A center near my home was dispatched to review the problem and determine the best course of action. The computer would have been too costly so I decided to purchase a new dishwasher with the funds they would send to me. I was very happy with service I received when I called to ask questions. The account representative was friendly and answered all my questions. Thank you.

The last 5 things I've had break. They have something in their fine print which allows them to not cover it. For example yesterday my ice maker broke in my refrigerator and they told me they don't cover ice maker problems. It's in the fine print. Last year my refrigerator in my laundry room broke and they wouldn't cover it because they only cover the refrigerator in your kitchen. Last year my air conditioning system quit working. It was a rusty coil. They said they wouldn't fix it because they won't cover rust. Various other things they wouldn't cover either for small print reasons. This is a very sub par warranty.

Plumbing Stoppage - The technician that was dispatched to our residence was very professional and had an excellent attitude. The problem was fixed to the best of his ability and informed me that my sewage tank was full. The company and technician are highly recommended to stay with your company.

The repairs were completed in a timely manner and without having to purchase any parts. Very pleased with the experience. Would definitely recommend to everyone. For price of coverage very good service. I have had other coverage and this one is so much better.

I was very surprised that I did not have to haggle and become stressed out after learning what was not covered in the repair. The customer service representative remained calm and I felt like she understood my concerns. With that being said I was well pleased with the outcome.

This was the first time using the warranty and it was very easy and pleasant. They are very good at making sure that you are happy. I will recommend them to everyone that I know. I hope that I don't have to use the service again but, it is nice know that it's there if we need it.

We called Choice Home Warranty with a claim and within 30 minutes we were called by a service agent. He came out the next and morning replaced the garbage disposal. We are very pleased as we are brand new customers and feel we have chosen the right Warranty company!

Garage door opener - Dealing with Home Warranty was fast, easy and efficient. Received e-mail confirmation of company selected to come out. Company adjusted appointment to meet my schedule. But even describing issue, technician needed to come out a couple days later with new opener. Wish they could have resolved same day. But the service from the warranty company was excellent.

I just had a extremely wonderful experience with Aliyah ** with the Resolution Team. She has restored my faith in customer service! She worked thru the issues I had & was able to accomplish what needed to be done no matter how long it took! She was professional, knowledgeable & responsive to helping. Satisfied Customer.

I discovered my garbage disposal was leaking at 9 a.m. I called it in at 9:15 a.m. I had a technician scheduled by 11 a.m. He came at 4 p.m. and when I got home at 5:15 p.m., we had a new garbage disposal.

Once it was determined that my fridge could be repaired, a part was ordered and shipped on the same day. It came in the mail, a repairman was out the next day and 20 minutes later, I had a working fridge. I was thankful for the home warranty and how much money it saved me!

The claim was swiftly processed and the assigned Service Electrician was very helpful and prompt. Considering the problem occurred over the weekend, it was fixed without delay and our power was restored ASAP, which avoided an outage during extreme heat of 100-degrees. Thanks!

I would definitely recommend Choice Home Warranty. Ms. ** was very sweet and helpful in scheduling for a technician to come out and diagnose our washing machine. Upon arrival of the technician, he was also nice and knowledgeable of what was needed to be done. Although the parts would take few days to arrive since it's coming from NJ which is understandable. He was also able to help us with our other questions concerning remodeling and stuff. The monthly and service fee is affordable as well.

Had a broken garage door opener and Choice got it to a technician fast... Fixed within a week and a much nicer unit. The technician was available almost right away and came out within a couple days. He was courteous and provided us with additional services such as programming our cars, which was great.

On 8/22/2017 we came home from being gone for the weekend and found our air conditioning was out. We called the account center at approx 4:00 p.m. and within 15 minutes we received a call from the repair company saying they would be at our home within the hour (Quite frankly I was shocked we would even get someone that day let alone within the hour.). The technician arrived about 15 minutes later and had our problem fixed and on his way shortly afterwards. In fact it was just an hour and a half from my call to CHW to when I was feeling cool air. Now that is what I call service. Had I not had CHW I'm sure it would have been days before we could have found someone to come and fix it. I am more than happy with CHW; I'm elated!

I had Sears Home Warranty agreement and was very unhappy with their overall performance. I was reluctant to try any other home appliances warranty services. Half heartedly, I switched to Choice Warranty. I was really surprised with their performance when I filed my first claim for refrigerator service. Within few minutes of filling a repair request, I received a call from the repair service and next day, the repair person showed up at my residence and took care of my refrigerator. From start to finish, I found Choice Warranty staff and contractors very professional, helpful and polite. I'll definitely recommend to my friends.

Choice Home Warranty is a fraud. If you live in South Carolina don't purchase a warranty from them. They don't provide good service and don't tell you that they don't pay as promised for repairs. Please stay away from them. It happen to me with my AC unit. And I know others who have had to cancel them. All they do is inspect your item only to tell you that you need to pay to have it fixed. Trust me. Don't purchase a Warranty from Choice Home Warranty.

Service guy came was very professional on time and knew exactly what to do to rectify my problem. Thank you so much for being there Choice Home Warranty. Also I would like to thank the refrigerator guy for coming out. He was very Timely and I had no spoilage in my refrigerator.

I was having issues with a leaking pool filter. Choice was quick to assign a company to come out and fix the problem. The process went smoothly and the person I spoke to when setting up my claim was very helpful and letting me know the process.

I put in a claim and in that same day I had a response and a person to contact. Your business ethics are excellent and I would truly recommend you guys to everyone I know that owns a home. I know that I can always depend on Choice when something breaks down.

After purchasing our home we had a few issues that arose (Ice maker, A/C, and Electrical issues), and CHW took care of us! We had some issues with what was covered and what was not, but in the end, they took care of us! There is nothing worse than a company that steps back when they should step up. They care through when we needed them, and that is what matters! I could have given 5 stars, but we had an issue with an AC contractor not calling or returning calls.

I called on a Friday at about 8:15 am for air conditioner repair. The appointment was confirmed within 15 min. The repair person called and arrived by 1 pm. He knew just what to do, He checked inside and out. I had two problems and he resolved both with parts he had in the van. He was polite and very experienced. I felt they had assigned me the best in the business. My house was cool and everyone was happy before dinner that evening.

They came quicker than I expected and fixed the problem same day. Very pleased! I would recommend them to my family. They are great. Best choice when looking for fast and friendly service. Let me remind I called on Tuesday and they came same day!

I have had to call Choice Warranty because my oven was throwing up a code when I tried to use it, so the repair man from Choice came and had to order a board for it but haven't heard back from Choice or the repair man that was send to my home. The repair man was very courteous and helpful. I just haven't heard back from anyone on the part and when they are going to fix my oven.

P-trgo leaking Replaced with new trap new metal trap to PVC, faucet leaking at Ailator will be back part arrives 3 hole faucet. Rodberg Plumbing came, showed ID, Was on Time, Called ahead, was very professional, left no mess. I would highly recommend this Company, to everyone I know.

The call was placed to Choice Warranty on the 1-800 number. The Response time was less than 24 HRS. The work was completed with satisfaction. Gator Plumbing sent a rep. who was qualified and spent almost a full shift to complete the work properly. I was very happy with the outcome.

Coverage of central air conditioner breakdown was reviewed by a supervisor and the replacement of the blower motor was deemed fully covered by the plan - to my full satisfaction. I will highly refer this company to others seeking this type of coverage.

My claim from service call to parts in hand to repair was completed in a week. I am completely satisfied with both the customer service and response by Choice Home Warranty and with the Ramson Appliances Inc. making the service call and repair. The service technician was timely, professional, and careful. I am a happy customer of Choice Home Warranty.

AC breakdown reported on a weekend, so repair couldn't begin until Monday. It was then handled quickly and efficiently. The tenant was home so I didn't even have to go to apartment because paying deductibles was handled by phone. This was my first claim and I'm pleased, I will add other buildings.

We have only been in this older home only since May 2017. We have just retired. Then our AC broke down on Friday afternoon, just before the weekend, Oh No! The repair man, through Choice Home Warranty, arrived early on Saturday and fixed our AC! Replaced the motor and saved the day for us! CHW is the BEST!

Air conditioner repair - No complaints here. Service tech came out next day (on a Sunday) to check it out and had it fixed the following business day. Prompt, courteous and professional. Unit is functioning properly now. Would definitely recommend warranty as well as the service professional assigned.