Choice Home Warranty Reviews

Complete waste of time, when you purchase policy. They say we repair everything or replace. My initial claim: First technician did not show up after wasting 5 hours of my time. Second technician came on time, spent 2 hours and then claim denied saying it’s wear and tear and not covered. Do not waste your time and money.

The process of signing up was very easy and I’m confident I’m going to have a good experience with this warranty company. The website and graphics are very easy to follow and their feedback is immediate. The Warranty itself is very affordable and the copays are within reason.

I called at 11:30 am as it was 90 degrees outside and I had just moved into the house 2 weeks ago. The air conditioner was not blowing cold air so I called customer service. I advised that I needed service as soon as possible as my wife was 8 months pregnant and on bed rest just home from the hospital. The claims representative advised he would put a note on the account and get a service technician out as soon as possible. It's been almost 12 hours and no call from a service technician or a claims representative.

Just about the worst way that you can spend your money. They will hound you with telemarketer calls trying to get you to upgrade and/or extend service. When you try to make a claim, they will leave you on hold, and ignore the claim. You are basically paying to be harassed, but get no coverage.

Fast service but the policy is a bit confused. The EM is mine (**). I purchased policy and explained to agent this was for the buyers of the house. The policy shows their names but all contact info is my info. I have sent the buyers the info and hopefully they can get the corrections made.

The technician from Omega was great but it took almost a week to get him. He had only been contacted the day before he came. Working with your company is a nightmare. I was put on hold several times for extremely long intervals.

I had place a call for my garbage disposal with Choice Home Warranty just a few days ago & I would just like to say how pleased I was. The repairman was here on time, was very pleasant & professional. Thank you.

I joined Choice Home Warranty believing them to be an honest and fair company. I signed up for 6 years and paid the full amount immediately. On Dec.13, 2017, I used Choice as I had no heat. The technician replaced the control board for the heating/AC system; I was very satisfied. I then had a broken garbage disposal. This was also replaced and I was very happy with Choice. On May 4, 2018, the air conditioner stopped working.

Called the toll free number and left a message. Have yet to hear - 3 days later - from anyone. This warranty (false security) is the biggest rip off ever. Also filed an online claim. Consider this: Home seller thinks they are providing a way to disconnect from the home buyer and pays the warranty fee through escrow and home buyer thinks they will be assisted in the event anything goes wrong with the mechanicals in the house and disconnect from the seller. If you consider the dynamics, no one is going to make this company responsible for providing the service they promise. NOTE: The policy selling realtor also receives financial consideration (a $ spiff!) for selling the warranty.

Loyalty Plumbing was efficient, seemed knowledgeable and was very accommodating to our schedule. They were polite and efficient and cleaned up any mess they made. I called them the day before we were scheduled to see if they could come earlier and they were very accommodating.

I called in on Monday 05/21/18 & was given a service call for Friday 05/25/18 (Which I don't feel it should take 5 days to get a service representative to my house). The service rep. called and made the appointment and came out on 05/22/18 and sent in the diagnosis to his company. On 05/23/18 I called Choice warranty to follow up on the repair & was informed that no one had requested and approval for the repair yet. On 05/24/18 I called in to Choice warranty and was informed the same thing. Only when I threatened to request a refund on all five of my warranties did someone decide to do something. The vendor doesn't keep me informed, doesn't return my calls which tells me they are not interested in my business. So right now I'm really on the fence in regards to retaining your services.

On February 13, 2018 I called your company and inquired about your warranty program. I spoke with Tasha and signed up for 6 yrs for $1855. I left AHS which I was with over 7 yrs to join your company due to references I read. On 4/10/18 I put in a claim. I was sent to incompetent companies by you. Neither fixed my ice maker. I called several times finally on 05/18/18 I spoke with Alisha in retention and she sent me a reputable service tech and he fixed my ice maker. This was after SEVERAL phone calls to Keisha in retention and Tasha in sign up. After literally crying on the phone Alisha was the only one that got my claim taken care of a month and days later. My claim was settled on 05/23/18. If my next claim is this hard I will cancel with your company.

It was a friendly and easy process and very informative which made my decision very easy to go with your company. Just hope I don’t have to use it but if that time's come just feel very comfortable that my needs will be meet! Thanks again.

I hardly write any reviews online but Choice Home Warranty is the worst company I have ever dealt with and as a consumer, I feel obligated to share my experiences with other consumers. Sales from Choice will trick you to buy policy at low price for many years and tell you that you can cancel at any time. They will also trick you to say at cancellation, premium will be refunded for the periods not yet used under the contract on a prorated basis. However, they never tell you that you will pay for all the costs incurred so far, which you will only be told about it at your cancellation call.

I'm really not sure why I purchased a home warranty, in the past 6 months you haven't covered either one of my claims. First with my water heater and now with my AC unit. It's disappointing that you only cover the minor things and not more of the major components.

YOU sent a plumber to fix a covered repair and he cut a hole in the drywall. A drywall expert was contacted to repair the damaged drywall but you will NOT cover the cost of painting. Your selected plumber did the damage but you refuse to cover the cost. I have told everyone that I have had contact with since your refusal and they all agreed that your company is a joke and would never use your services

I recently called for my fan to be fixed almost 3 weeks ago, it took forever for an answer on if it was covered. Then once finally covered the installer came and the fan was wrong, he then didn’t come back I contacted him daily for a week. I then contacted CHW I waited on the phone for hours. They sent a message to the installer, he never responded and no one responded to me. Almost another week went by and I called and they wanted to reach out to they installer again! I refused and am now angry! I waited on hold for a supervisor for almost an hour and was hung up on. This company doesn’t repair anything and doesn’t care about me as a customer! I am going to tell everyone to choose another company!

My air conditioner is still not fixed. The company that you choose to come to my house only comes to my area twice a week, Wednesday and Friday. It was out several days before the man could come out and now he has to order parts and it will be a total of two weeks without air and the house is staying around 85 degrees.

The technician came and resolve our issue with no problems. He was very courteous and very informative of the problem and how it was resolve. The technician explained everything and reassure everything was working prior to leaving. We definitely would recommend him again. Thank you.

Used internet to get basic information but received a telephone call from Choice. The order over the telephone was helpful and fast. The Choice Representative gave me more information than available on internet. I was able to ask questions - which was helpful.

I forgot all about it but I got this policy a while ago. Maybe a year. I needed my A/C looked at. I kept sending them everything they wanted but it wasn't good enough so to make a story short I tried to cancel it but they wouldn't let me.

Our furnace problems were reviewed by two licensed contractors, both agreeing that the combustion motor, igniter and wiring were destroyed. Your service man shorted out the system, probably frying the wiring. Left with our igniter never to return. $8,000.00 later, new system. Choice contributed not one cent. Going back to ahs, taking four houses with me. Thanks for nothing.

This is the statement from Choice: "It has been determined that the coil is leaking refrigerant and must be replaced. Condenser coils that leak have been exposed to corrosion or acidic materials that have infiltrated the fins and transfer tubes and ultimately damaging the integrity of the coil. The acidic agents cause sections of the coil to become corroded and/or rusted and develop tiny pinhole or microscopic leaks." The tech they sent said it was a stuck reverse valve. He got the information above after never opening the outside unit. He said there was no pressure. I have him on 1080P camera while he was outside. I paid again for another company to look at my unit. Turned out it was a loose thermostat wire. I also caught Choice's tech on camera saying whoever wired the thermostat did a great job. Unit had normal pressure. House has been cooling.

I am very frustrated with your company. It costs me out of pocket because you don’t get the problem solved. You don’t pay for whatever it takes to find the problem. What you pay for fixes the problem for one day and it is back to having the same problem again. It seems like I need to find another home warranty company to get this air conditioner problem fixed and get my money back from you.

On the 3 occasions I have used Choice, I have not been happy with the communication. The first time I had to call the technician after several days to find out if he was coming back. The second time my claim was assigned to someone in distant Mississippi who would not take the call, but I didn't know that and waited. This last time has been a real challenge. The technician didn't show up on the day he was assigned. He told me that night when I called him that he would be here at 11 am. He finally showed up at 4:45pm. He said he would request claim approval and get back to me Monday. The representative I called said the same thing. It is Wednesday, a week after I made my claim, and my AC is not repaired and I don't know my claim status. The relationship of the technicians to Choice is vague. They don't seem to know who, what, when or where.

The only problem I had with the claim was the inordinate amount of time (1/2 hour) we were on hold to get the final authorization. My repairman told me that some of the warranty companies only require an authorization when the cost exceeds a certain threshold (normally around $200). Would it have been quicker if he was one of your network technicians?

Water Pressure needed to be adjusted within home. Toilets and bathroom sinks involved. Also a Bathroom sink required snaking as it was clogged. Charles sleuthed out the problems and quickly and adeptly solved them all. He is Courteous, caring and respectful. Your workman should be commended. Thank you for CHOICE Warranty!

I changed from AHS where I had been a customer for over 20 years. Their service was not what it was when I started with them. My friend who also had AHS just had a air conditioner problem. It is going to cost her over $1,200. That's with AHS. Why have insurance they only paid for the coil. I was looking for another company and got email from your company. Like what I heard. Only problem. Didn’t like getting a call so soon. I was just looking at your site and put in my contact # and got a call seconds later. I thought it was going to be a hard sell. Anthony was professional. I told him he wasn’t to blame but I listened. My only recommendation would be give it a few hours. I was looking into your company. Thanks.

I have a policy for 6 years duration at 2.5 yrs. I called for service on the heating unit for the pool. They said I was not covered and need to pay 500 dollars to be covered and they waived the waiting period. Great. I paid and asked to sent the repair technician. The technician came out and said the unit is 13 years old, there is no replacement parts available, and the unit need replaced. Choice asked for a diagnosis. I told them what I was told expected they will get the info from the technician. Several days later the technician comes back and take pictures and sends it to the company and talks to them on the phone.

It took 4 days to get someone here. I think not having emergency service is bs. Our previous home warranty did so. Should have stayed with them. If we didn’t have a second refrigerator and freezer we’d have lost 100s of dollars in food. The guy that came didn’t know how to fix Samsung. Luckily it only needed reset and he got the number to do it from their service line.

Very easy transaction. I called to get information, and the agent was very nice, he helped me with my decision, was not pushy, very polite. He knew about the product and answered my question satisfactorily. Helped me understand the requirements and no obligations. Hopefully a good decision.

The experience with customer service was wonderful. All my questions were answered, straight and forward. I was very impressed. There was no high pressure at all and all offers were explained in detail of the packages the company offered. I have not had to use the warranty yet, however the purchase of the package was very easy.

When the pool service came to open our pool, they could not get the motor to start. They called their supervisor who determined that our motor had died and needed replaced. Since all pool services are extremely busy this time of year, no service called to replace our motor. After 48 hours Choice allowed us to call someone ourselves which happened to be the Pool service that takes care of our pool year round. After getting the authorization, our pool service had our motor replaced and up and running in 4 days. Choice was so helpful during this time and I highly recommend them to everyone. My realtor is also now recommending Choice to their home Buyers/sellers. Thank you Choice Home Warranty.

I called to get a new contract with Choice Home Warranty and Eddy was very nice on the phone. He explained how the plan works in detailed. He is pleasant and knows his work. I was satisfied with the call.

Do not purchase this home warranty! I did my due diligence and researched what I thought was going to be a great home warranty company. I had a previous home warranty company that was excellent - National Home Warranty - however, they are not available in Texas - I used them to cover my home in Las Vegas - very quick to assist with water leaks, heater issues and such. Choice Home Warranty does not care if you have no water, no restroom, and a family to take care of and provide for. There are very few contractors that will work with them because of the extreme delay of payment for their service. Absolutely horrible warranty company. Please be advised and look purchasing a home warranty from a better company that offers better service and actually provides services that you are paying for.

My house heat system has problems that not have hot water and red light keep on. My wife called Choice and have a technician stop my house to take a look it. After technician take look my burner outside, He did not do any testing and check inside, He said the burner need cleaning as annual maintenance, he will contact to Choice Home Warranty for get approve to fix if still has problems. I asked and with my plumber to checked my burner that inside look is cleaning and cleaning it again.

The Clothes Dryer not fixed for one week. Date of claim 05/16/18. I am, not happy with the service expecting better service. Please respond why it is not done. If I use the other mechanic to fix the Dryer do you repay the expense. Please let me know. I spoke to the operator over the phone and she put me on hold. After a while the phone was disconnected. What I should do?

We had just moved in to our new home and our dryer just wouldn't dry our clothes. We were tired and it was the last thing we wanted to deal with but one of the things we needed the most. I put in an order and they had someone out here the next afternoon. I was thrilled!!

We have rentals and having Choice Warranty has been great on this claim. I was made aware of the outage and called Choice, a repairman determined that the fan blower motor had went out, the repair was made and everything works great. Thanks.

My A/C unit was not working. Service person came out found out was wrong. Fan motor was not working. He ordered a new part and came back and replaced it the next day. Very happy family now. Thank You, you guys are great.

Washer repair - Everything went well, the technician fixed the problem, identified another safety hazard and fixed that too. He was respectful of my house and answered other questions that I had. A good experience.

Appreciate the help given to us by your agent Alan, explaining coverage, and extending to us various incentives to help us in our decision to choose Choice Home Warranty. We in our 30 day grace period, but looking forward to covering our home and appliances and the peace of mind this will provide us.

My service was with you was not supposed to start until June 15. I checked my bank account today. I did not authorize this. I want this refunded to my bank account immediately or I will go to my bank and turn it in as a fraudulent charge and you can cancel my request for service with your company.

Very disappointed in Choice Home Warranty! When you sign up they say everything is covered! For the AC service call I just had on top of the service fee of $45, had to pay an extra $195!?!!! So what is the point of having extended home warranty! And I also have another house with them, and the heating system went out and they say they replace it at no charge if they cannot fix it. THAT COST ME $6000 because again more excuses and they did not cover it!!!! So they are aware of money!!

From claim to actual service: slow and takes too long. We always have to follow up because repair companies and CHW don't communicate or share information in a timely manner to speed up the process. All of my claims always started with "Denied" or "Not covered" and list too many reasons why CHW shouldn't cover. When we argued, CHW only agreed to pay a small amount (just a bit more than CHW service fee) even when our appliances couldn't be repaired. How is this "Home warranty plan" when nothing has not been covered fully thus far?

I went to call in over the phone and I spoke with a "gentlemen" about renewing my warranty for another year. He gave me the options and I told him that I would have to talk to my wife about these options and he then began to be very rude and confrontational. I told him I just wanted to know my options. He was rude and told me that this is a one time offer and it would be gone if I hung up the phone. I went online and got a better offer from Choice. Luckily the warranty and value is great because the customer service sucked when I called in. I have had good experiences this past year with Choice when I had to use my home warranty.

My call to Choice Home Warranty was to place a claim for my central air unit that was blowing warm air and not cooling. My call to Choice Home Warranty was answered promptly and handled with courtesy. Shortly thereafter I received a confirmation e-mail indicating my claim was being processed and that a company had been assigned to do the repairs. Unfortunately, my air choose to quit working during the busy Spring season so my repair was scheduled for five days out. However the contractor, Mektek, worked me into their schedule so I was only without air for three days. The technician was very nice and professional and had my unit repaired in less than thirty minutes. The problem was a bad capacitor. Overall this was a very smooth claim process. I paid the $45 flat claim fee, and could not have been happier with the transaction. I just hope this one small claim will not affect my annual rate. Guess we will see when it's time to renew.

You keep sending things to David. He is deceased and I Charlene am the customer. Service terrible. On hold for over an hour several times during a week of trying to get help. Service people never showed up. This is only a fraction of the story.

Claim was filed and a contractor was out in a timely manner. Love the track status of your claim. It really keeps you in the loop. My last home warranty company was horrible. It took weeks to fix a plumbing issue.

AC unit began acting up about a month ago. I submitted a claim and the local tech came out the next day. He was great to work with. Unfortunately it was only a temporary fix and the entire unit went out about a week and a half ago. Since then I have submitted another claim and CHW has sent the tech out 3 different times for various pictures of the unit. The last time was over 4 days ago. I have called daily to get updates on my claim, usually waiting on hold for at least 30-45 minutes. Every time I am told the pictures are in review and I will hear something within 24 hours.

I have been a customer with Choice Warranty almost a year and it has been an experience. Some of your companies have low quality professionalism. The last encounter was horrible. The A/C personnel was rude and did not introduce himself. I understand there are a wide array of clientele but everyone is not open to the public. I have not enjoyed my past two encounters at all. I am a customer and if I ask for you to check something within your job, then I expect for you to check it. If you don’t want to then state that. I am really thinking about going with another company. I expect to have courtesy and respect in which I give both.

Air conditioner not working and reported on Tuesday. Technician scheduled for Friday late (3-8PM). Technician shows up in unmarked car, no uniform and no parts. Determines the problem, reconnects burnt to old capacitor and leaves saying "he will get parts and return tomorrow". Called tech when he did not show or call and his reply is: "claim under review, IF APPROVED, he will return Monday or Tuesday". Impossible as I will not be home. This will be over a two week process.

Bauer Plumbing did a great job snaking my master bedroom sink and fixing my drain line under the wet bar. However, I was very disappointed when they told me that Choice would not cover the stem/cartridges for the leaky faucets. The reason the faucet leaking was because of the stems/cartridges so I don't understand why you would not cover it.

Great to speak someone as knowledgeable as Jarrod. Thank you. It amazing. I had just logged on to your site on the computer when Jarrod called. I'm glad we got it done. I am looking forward to great experiences from your company. Thank You.

Was very satisfied with the quick response and resolution by Wesson World Inc to my garage door not opening. The serviceman Jason knew immediately what the problem was and it was corrected within a half hour. He was courteous, friendly and professional.

Claim was for Air Conditioner repair. Everything was handled by Choice Home Warranty in a very satisfactory manner with the exception of one very frustrating problem. Wait time on answering telephone was an average of over 30 minutes per call then phone would disconnect. Everything else was satisfactory.

I initiated a claim due to a clogged plumbing pipe (which just happens to be the one that the AC also runs to) and the ticket created by the person I spoke with was for a failed pump.(?) The tech that came out was from a septic pumping company, walked in the house, looked at it, and then claimed "we don't work on plumbing stoppages" then left. Shortly after I received an email saying that my warranty does not cover AC piping. Problem is, this isn't a pipe that is only for the AC. This is a plumbing stoppage that just HAPPENS to be below the AC. So far as I know I paid $2500 for a warranty that covered plumbing stoppages, however apparently it does not.

Stopped up commode - By the time the service company arrived the problem cleared itself. He did use a router, but found no obstructions. He advised if it happened again to recommend it be scoped with a camera. Since this is the fourth time in several years I’m Sure it will happen again.

My plumbing was blocked on Monday and it was emergency. Water over flooded the bathtubs, showers, my floor carpet was wet. It was really disasters. If you have 24 hours emergency service it would be great. The service was good. Thanks Rabiul. I will recommend my friends to Choice Home Warranty. Customer service good.

It was much too difficult to post my needs on your website which malfunctioned for the better part of a day. The wait of more than 20 minutes to talk to a person was excessive but unfortunately necessary due to the inadequate website. The website, when it worked, was clunky to navigate and I feel it never gave me space to articulate the problem much less suggest a solution. BTW from the beginning I wanted to suggest the solution you finally came up with.

Paying for a home warranty through Choice Home Warranty represents my greatest buyer’s remorse event ever. It has been a total waste. The company will resolve the smaller claims, however will look for EVERY available fine print option for not covering a claim if it is expected to be over $100. Perhaps worse still are service providers with whom they contract. Out of my experience with 5, 3 have been incompetent, unqualified, unreliable, and one was purely dishonest. Not a good record. Most even complain about their dealings with the company and blame the company for their inability to provide adequate services. My advice is do your research. There are consumer reports out there on this company. Please don’t make my mistake.

Serviceman was very knowledgeable about the problem. He fixed it and I was happy with the service. The only thing was the wait time. He had to wait to get approval from Choice. He waited 45 minutes to get an answer on whether the item that needed fixed would be approved or not. Mine and his time is valuable.

The day after I called to begin the claim, I received an email from Choice Home Warranty telling me I could find my own contractor and be reimbursed later, if it is covered. The homeowner should not have to take those steps. Contractor was a little unprofessional (cell phone rang 5 different times while in the house). Contractor has not called to schedule the approved repair. Extremely disappointed that the Choice Home Warranty will not cover adding refrigerant, fixing the ac unit, or replacing the ac unit. This is our first home and we will be comparing other home warranties that will provide better coverage and service.

Excellent service. Choice representative was very responsive to our call. Provided quick arrangement for assigning a contractor (repair refrigerator). Listened to our concern very carefully. I would recommend such service to all my friends in the future. Choice follows up with its customers and deliver services as promised.

We bought a home warranty cover our appliances. Our air conditioner broke. We called Choice Home Warranty. They sent out a technician. He said he fixed it. It wasn't fixed. They sent them out again. Stated it was the coils had to be cleaned. It would be $600 out of pocket. We called Choice Home Warranty back again. They sent a different company out. They did a Dye test which wasn't covered by the warranty $200 out-of-pocket charge. We also asked him about the coil cleaning. Said, "You could do it but it really didn't matter because the system had to leak." We called Choice Home Warranty again. They denied the claim. Said it was due to lack of maintenance which I had serviced every year.

I’m still waiting for confirmation to chosen plan I gave credit # and plan for seniors at 3 1/2 years for $1050.00. Never received email confirming this. Please respond. This is the first response I’ve received. The salesman was very polite, giving all details, however I prefer getting everything I writing and getting a order # or confirmation #. Salesman was Patrick **? I called his # giving again my email address which you apparently have. WAITING FOR CONFIRMATION FROM YOU.

Myles ** was exceptional in getting my information and taking the order. Amazing at wowing the client. I will definitely recommend Choice to others. Choice helped my Mom get a new HVAC recently and saved her thousands of dollars. Home warranties cover what insurance policies are not able to cover since wear and tear is not a covered peril on insurance policies.

My AC stop cooling recently after I became an active member with Choice Home Warranty. I've only been a customer a lil over 2 months but have already received dishonest, un-professional service. I was first assigned a "F" rated company per BBB (Southern Comfort of AR Air and Heating). Secondly, the technician never responded to any of my phone calls, then he supposedly diagnosed my problem in 3 minutes, was going to get a part and never came back. Now, my a.c. was already was not working??? What?? Definitely not true and is this the kind of trick you're going to pull when something needs to be fixed. Covered part, Active member, eligible claim!! Not understanding the problem but your advertisement is false and misleading. Service is NOT fast and reliable. This company also tries not to pay the claim. This is their objective when they send poorly rated technicians, to comply with the company's objective (and that's not to pay for repairs)!!!

Ordering online was easy, I did get a phone call after placing my order. When I told the guy I bought this as a gift to the homebuyers, he was rude and hung up on me!?! I would buy again, however I will not answer my phone after ordering, I might try a different home warranty company next time since I give one with every house I sell.

Refrigerator repair - The technician was very polite and professional. He discovered that we needed a new fan motor and that he would order one and let us know when it arrives. I will continue to use your company for any future services we may need.

Garage door opener was not functioning. I placed my claim online. I immediately received confirmation of the claim via e-mail. In less than 30 minutes I received confirmation the claim had been submitted to an authorized repair center and they would reach out to me. In less than an hour from the start of my claim I received a call from the repair center and they scheduled my repair for the very next day.

Your customer service is amazing. Walter called me back when asked and even did everything he could to save me money. We shall see if the rest of the staff can hold up the high standards that Walter has set forth.

When they sell you the policy they say that it can be cancelled at any time, BUT they forget to mention that anything paid out on any claims will be deducted from your refund! So now I am selling my house and still have 2 years left on the warranty, but if I cancel it I would get $15 back... yep 15 for 2 years worth of policy, absolutely ridiculous!

AC problem - Call was answered quickly and service company contacted. Service was here as scheduled and problem resolved. He found the problem and took care of it. There was no hassle about getting approval to do the work. It was a good timed experience.

The work was done very efficiently and arrived in a timely manner. I would recommend them to anyone. I would like to get them again in the future. The system is working efficiently and hope it continues to work well. I feel confident on their work.

Worst possible customer service experience. Claims department is the worst. Could not get connected with anyone after holding for 2-3 hours. All representatives lie. Coverage is useless. Will soon be terminating and canceling contract. I am at a loss of words to describe the bad service.

Poor customer service, contacted customer service number to report a claim, it says report the issue online. After reporting the issue took 3 days to fix. To speed up ended up calling claims department several times, no response, took 2 hours for claims depart to take up my phone call.

The two different men that I talked to were very nice and answered my questions and said if I think of anything just call. I will tell my friends about this company and the prices are great and they seem to care about what you think and will find the answer if they don't know it.

Larry Boyd Air Condition Service was great. He came back and fix the problem. He explained what happened and took care of it. Choice gave the ok and my air condition unit was up and running. I live in Texas where late Spring temperatures are in the 90s. Thanks Choice.

I was totally satisfied with the technician that came to work on my A/C unit, very friendly and got the job done in a timely manner, could have been sooner but he had to wait for verification. After all very satisfied with the outcome.

Kudos to the technician that you sent to handle my repairs. He was on time, and very professional. The employee who issued the order was very professional as well. I would recommend the company to others. It gives me comfort to know that I have a little insurance for unexpected repairs that need to be made.

Microwave went out. It is a microwave/oven combo, built in. Took one week or so to get someone out, called in estimate for repair, then get call saying they would be glad to apply repair cost if I wanted to purchase a new one! I declined and told them that is what the insurance is for, repair or replace. So now another week with no repair or replacement! Supposed to get repaired per insurance because they did not want to replace this 12 year old unit. No word yet.

Thank you for the quick response and handling of my claim to have my well pump outage taken care off. I am very pleased that I can depend on CHOICE to care for my needs if I should need their service again. I will definitely recommend CHOICE Home Warranty to family and friends.

These people are the most unprofessional people I have ever had to deal with. Companies like this try and take advantage of us hardworking people at every turn. We entrust and pay for the services of companies like CHW to protect us from things that we can't fix or replace ourselves. So why when it's time for me to pay I do and when it's time for you to pay I get denied. Please check the BBB before doing business with these folks. They will tell you to run. People Do not, do not, do not do business with folks that just want to take your money and not live up to their company policies and promises. This place is a joke. Homeowners this is not the place to do business with. Trust me. Run and fast. If you're with them leave now!!!

To be clear, I am an HVAC contractor working in Indiana. As a new company three years ago, we were looking for ways to boost our customer base and got into business with Choice Home warranty. Choice would contact us and send us the information for their customers who were having heating or cooling. We ran about 20-25 claims for Choice Home Warranty before we stopped working for them. Every single claim was denied. No matter the cost or the part or the reason for the failure, every single claim was denied. Their favorite reason for denying a claim is to claim “lack of maintenance” or “unnatural wear and tear."

We had a previous home warranty company and never experienced the issues we have had with Choice. We ended up calling in for 3 claims within a week. On our first claim, we had a no show contractor, and when the new contractor showed up the claim was denied by Choice. When I called, the It took us multiple calls and well over 3 hours on the phone with Choice just to get someone here. We also had a second claim within a week of the first. That contractor came out, and then we found that night that the A/C wasn’t cooling again. Our third claim has yet to be resolved 9 business days later. We will definitely NOT renew our policy with Choice, and my husband who is a major insurance agent will always deter anyone he speaks with from using Choice.

Furnace went out. Had no heat for 24 hours on a very cold night. I am disabled with multiple chronic illnesses and cannot go to basement to check the furnace. Turned out it was the thermostat. Wasn't clear when I called in which option to choose to file an emergency claim. When I called the customer service option got recording that they were closed. Had to keep calling back to try other options till I got the right one.

The representative who answered my questions and placed our order was respectful, knowledgeable and fast. The discounts were really helpful and made a home warranty affordable. Fingers crossed the claim experience will be just as pleasant!

Horrible SCAM of a company and the reason for my review is to let everyone know how this company treats their customers and to serve as a WARNING. Buyer beware! Choice will handle small claims as long as you don't exceed the amount you paid for the year. My AC has started to go out and I filed a claim last week. It has taken them over a week to send someone out here and the companies they use are 1 star rated companies so the service you are getting first of all is NOT good quality. Guy first tells me he "thinks" there is a leak but he can't tell until I pay $150 which the warranty doesn't cover. Austin Handy Man for your reference. He says most repairs run around $3500. Next he submits his claim and I haven't heard back from CHOICE at all. No update on my online status claim.

I paid for the total service but when I need the service I have none, not even try or work out a better solution to help but only ask if we don't like their service then they can help you to cancel. CHW will NOT do every thing to get us back on track like they said. Choice Home Warranty is a SCAM company.

I got Choice Home Warranty a few months ago and I have had a couple of appliances to break down on their phone message, their commercial etc. they say no matter how old, lies... I recently have my air to go out, all of a sudden they wouldn't repair it. They said, "Oooh that's not covered," and will not send me a copy of what is covered and their customer service is horrible. You're on hold for over 40 minutes then when answered they transfer you to someone else (a supervisor) and then you're on hold even longer. They do not care about their customers. They send anyone who will come out. That person gets you 60.00 and then they deny your claim. I am so livid because they do this to a lot of people and the elderly. They ought to be ashamed but I know they are not.

I own two homes and one of my pipes were leaking. They called an outside company that I had to pay 60.00 to just to come and QUOTE it not fix it. It's really not a warranty to repair or replace your parts. I was quoted 4800.00 to repair some pipes in the house. Look people. READ. Please put your hard earned money in a savings account and use it on rainy days. Good luck and happy spending if you stick with this. Lol! What a joke. I could of saved my monthly fee and I still would of saved money if I called my own tech out. This is a joke. Ok that's my experience and good luck folks. Be your own boss and save your money because with each claim there is an excuse.

Claims seem to long. All I get is, "Sorry for the inconvenience." Also requested not to send a certain company for electrical claims and still were sent. Not true to replace item of equal or similar value as examined by the sales person.

After waiting hours on hold to process my A/C claim they denied my claim based off of false information! Their technician came out and advised me that our compressor failed and that it was nothing I or my husband could do. They stated the technician stated that our compressor overheated which was incorrect because it never came on and this was confirmed by the technician. After waiting 48 minutes for a supervisor they called the technician who explained that he NEVER stated that. Now my claim is under re-evaluation and I have a 2 year old in 80-90 degree weather!

Air conditioner not cooling. Changed filters. Turned unit off for several hours. Turned back on but still not cooling. Had to schedule with several vendors as the first appointment was cancelled then the second was rescheduled. Send the first vendor to my home.

The repairman showed up and was clean, courteous and excellent at his job. He got the pump replaced in my washer in short order and the machine is running great. Thanks for the fast response time and the great service. I would recommend this to a friend.

Worst warranty company I've ever dealt with! They are blatant liars and not trustworthy. I purchased a new home 2 years ago that had a Geothermal heating and air unit. After doing some research, I learned that there was great cost in repairs and replacement. At that time, I decided it would be a good idea to get a home warranty. I called a few warranty companies to see who covered Geothermal units. After speaking to a few, Choice Home warranties told me "absolutely! We cover service and replacement of the unit."

Before reaching out to Choice Warranty for a home warranty I had originally signed up with another company. From the very beginning that company did not seem like the right fit for us. I had called them with a few questions the day of me signing up and they were very vague, extremely rude, and refuse to answer my question. I asked to cancel my contract which then was another headache and hassle. After researching a few other companies I contacted Choice warranty the gentleman was honest, knowledgeable, and understanding of my situation. They were very helpful as far as explaining the details of the contract and the coverage is. I truly feel like I made the best decision. Thank you Choice warranty!

I called on Monday for a problem with my heat pump. The service tech was there Tuesday and repaired the problem quickly, and professionally. It was a smooth transaction from the time I called CHW until the completion of the work.

After waiting 3 days for Choice to send out a plumber he was not able to locate the problem; however I was still expected to pay the $120 diagnostic fee. The advice from the incompetent plumber and Choice? Get a big garbage can and wait for the leak to get worse! Needless to say I called an independent plumber and the problem was resolved in 30 min.

I called almost a month ago cause the unit at my house both were acting up. I was told it would take 24 to 48 hours before someone would come out. I had to wait a month before a tech came out and service my unit. My house had no air for almost a month. Not good service.

Claim filed for service on AC - First of all when I called I was on hold for 47 mins before someone answered only to tell me they have 24 hrs for a vendor to take my claim and after that they will manually search for a service contractor. It's been two days since I submitted a claim and have heard nothing from choice home warranty. It's been 90 degrees outside, I'm disabled and have COPD which makes it hard to breathe in this humidity. I've tried calling and get a message saying they are experiencing high volume of calls and to check status online. I've emailed and sent msgs via their website and still no response. They originally told me I could find a repair person myself and pay the cost of repairs and they would reimburse me within 30 days. I don't have the money to pay for repairs that is why I chose Choice Home Warranty so I would only have to pay the $65 service fee! Seriously considering finding another home warranty company!

I had three visits from two from a garage door company, and one from an electric company. All three visit not one repaired the door problem. The third garage door company came and repaired part of the problem. The next problem yet to be resolved.

The flush valve needed replacing. After plumber arrived he changed everything inside tank. After completion, toilet does not flush properly unless hold down handle for a few seconds plus it takes long time to fill. Asked him about this and said it was normal, I don't agree. Also, every so often hear water running into bowl, as if it is slowly leaking and refills a little bit. Had to call him 5 minutes after left due to one side of commode seat came unattached. He came and fixed that problem. Overall, he was a nice guy but seemed to have problem with customer service about amount of pay he was to receive. Don't know if that was problem in making sure I was satisfied.

Other than trying to contact you with the long wait periods, your people are awesome. I chose the reimbursement option and was fortunate to find a company that would work with your company. Many companies will not participate with your program because of the wait on hold.

Two gentlemen spoke very rudely to me and I can’t get a clear answer. I feel like I was tricked and lied to. I can’t get an answer on my policy. I was quoted for everything, and now when I’m reading the policy, it looks as though very little is covered. I’ve called many times to get clarification, and I keep getting transferred and nobody answers. I want to cancel my policy that has not started.

The hold time was one hour and ten minutes. Never responded so had to hang up. Technician wait hour to be told no. Very disappoint in the three years I been with Choice Home Warranty. Just wasted money never provide any good service. Even technician say they weren't a good company.

I was looking for a home warranty company on the internet and ran across Choice Home Warranty. Then I received a call from the customer service rep. and decided to become a customer. The value was great. I hope I never have to use it but it offers peace of mind if something does happen.

After filing a claim with Choice Home Warranty, their assigned contractor arrived. During the first 5 minutes he asked me how long I had the warranty and if I had ever filed a claim. He then told me he did work for several home warranty companies, but since he had doing calls for CHW, he had never had a claim that was paid and that they all ended up being denied...with all repair costs falling on the homeowner. Sure enough, after 8 days of the worst customer service I have ever received over the phone, and a hotter and hotter house, they denied the claim.

I filed a claim for my AC condenser, as it went out right before a week with mid 90s temperature. While the customer care people were helpful, there was no rush to get my AC fixed. Understanding this is a busy time of year, I was told on several occasions that there was no emergency service available. The website states that AC issues are an emergency and they would dispatch immediate service. It took over a week to resolve our issue. When my service with the dispatched technician was sub par, there was still no way to assist me even though temperatures in my house were nearly 100 degrees. I feel as though the information on website is misleading. The service is great for small non-emergency issues. But I feel very let down on this instance.

I called my claim (A/C Repair) in on a Sunday night at 8PM and a repairman was at my door on the following Monday at 12Noon. Exceptional customer service and expedient response time; the two top qualities I look for in a vendor.

The worse service ever!!!! Yesterday I called 5 times, asked for a supervisor. They NEVER picked up. My refund was mailed to the vendor and not me. Now I have to wait for my refund because of your error and your phone support is the worse.

After reading reviews online I liked Choice Warranty best. Was so happy to be called and get more info. Seems like a wonderful plan, great price and will protect my new home purchase. Salesman took time to explain benefits and even gave me a senior benefit. Somethings are nice about growing old.

I checked out three companies for a Home Warranty. I read all the reviews of each company. From the reviews I decided that Choice was the way to go for me. I like the idea if I need maintenance, they will send out a licensed craftsman and I do not have to call one. I like the idea that they offer me to pay for additional years up front and to pay amount in payments.

Enrolling - First site told my card was rejected so I used another card then received emails welcome for 3 Different policy # and after 4 calls of being mis-directed. Finally a Melissa told all transactions except one were canceled. Now I’m hoping I won’t be billed several times for the one policy???? Very exasperating????

Friday night a water pipe burst. I turned off the water, cleaned up and called Choice Home Warranty. After explaining the water pipe in my basement burst, they told me I would get a claim number via email. After several hours and no email, I called back. I was told the claim was denied as they do not cover pipes outside the house. (Glad I called back or I would have never known). Evidently, people have houses where the basement is located outside their house??!! I never heard of such a thing. I explain again and was told that pipes outside the house are not covered. I had to explain a third time and I guess that was a charm.

I spoke to Barry this morning after receiving a renewal notice from my old company which would cost me $50 more a month with no changes or upgrades, and having not made any claims for the entire year. Barry told me the greatest info, same coverage as the old one, with a premium for 3 years which adds up to less a month than I was paying them and for only 1 year. They also took into consideration the fact that I have both senior and military status. I'm so tired of people taking advantage of the elderly. Thank you, Barry and CHOICE.

Our first experience with Choice (air conditioning repair) was very positive... the service person sent was prompt and knowledgeable. We would be happy to recommend both for great service... Hopefully we won't need to use the service soon, but feel confident that we will get great service when we do!

I am an 85 year old lady who has problems hearing. I could not hear or understand the service tech very well. He checked that my heat was working. He indicated he had to clean my compressor fan blades and he charged me $60 for the service trip. If I could have heard what he was saying better and he had time to perform additional tests, rather than just saying he had to come back Monday or Tuesday, then maybe I would have a different opinion. I am sorry for any confusion I may have caused.

I have had it with Choice, they do nothing but take enormous amount of my time to do my claim. You are stuck on hold for hours and even when they allow to have a callback they don't. They base their decisions on pictures of the unit, perfect example is my water heater. There was a little rust on top and in the bottom of the heater. The problem was in the burner and caliber and the tank needed to be replaced. Because of the so called rust, which by the way had absolutely nothing to do with the problem they rejected the claim.

Repairman came and looked at washer. Could not be fixed. Instead of warranty replacing it I was in a "how much money would you accept" match? I'm not playing let's make a deal. What you were offering I COULD NOT replace the machine for that amount of $$$.

I have been a customer since 2013 and was very satisfied with your company until this year. For some reason 2018 hit and everything changed. You customer service is horrendous I’ve been treated terribly. I was actually told I was stupid by one of your service agents. You don’t want to provide the coverage I pay for. I’ve put claims for my air conditioner and garbage disposals and it’s been a nightmare. My contract is up in August and I have already canceled it.

I've had a Choice Home Warranty for 3 years now (3 more left on the contract I was talked in to). I have not been at all satisfied with service. This latest issue is not the first. Our refrigerator died 2 weeks ago. I called Choice to report the claim, requested escalated response since I have 2 kids, one only 2 weeks old at the time. Nope, a broken refrigerator is not an "emergency."

The first technician that was sent out tried to overcharge the insurance company and us. Luckily CHW sent out a 2nd technician and paid for it because it was $1,000 less than the quote from the 1st technician. The 1st technician wanted to charge us $1295, the 2nd technician charged $300.

1st tech changed fan/motor on my AC unit (wired it wrong, cables burnt through) 2nd tech came 3 weeks later, Wasted more than a day of work to get my AC unit fixed, tech was willing to fix it but Choice denied it because original tech should have came to fix his mistake. Original tech wasn’t available to fix his mistake so they had to send a 3rd tech. They should’ve just let 2nd tech fix the issue while he was already here. Now 3rd tech had to order new fan/motor to install again because the one that was installed burnt out (3 techs, still no AC) hours and hours wasted with Choice and unhelpful techs.

Plumber reached out to make appointment as the rep said they would. Plumber showed up in the window and called 30 minutes prior. Was glad to see that both were able to be fixed during the service call without having to install new parts or make a 2nd trip.

I had barely tapped the computer keys to get a quote and received a phone call. That was super fast and a bit annoying but Tony was NOT annoying, in fact he adequately answered all of my questions as I considered making a change to this company. What I am most appreciative of is that Tony checked to see if there was another way he could possibly save me a few dollars. Well, what he came back onto the phone with was a remarkable program designed for seniors. I am looking forward to my relationship with Choice as my impression of the company is very favorable based on the excellent job Tony did to explain your product to me and educate a bit about this industry. Thank YOU, Tony!

My dryer heating element went out. That's a big problem in my house since it runs all the time. Choice Warranty assigned a company to work on it the same day. Dryer works great now. The service charge of $70 is also a lot cheaper than other warranty providers.

Service has always been prompt. Service people have always been competent and knowledgeable. We have used your service on several occasions. You are easy to contact and the follow up has been very satisfactory.

Water leak on pool filter - The problem was fixed by the technician from Cement Ponds in a timely manner. He noticed another leak that I did not seen and repaired it also. He was focused on his job and did what was necessary to make the repairs.

The staff at Choice Home Warranty was professional in handling my claim. The only complaint was the long wait on hold to file the claim. I tried to do it on the internet but it was not self evident on how to proceed. Just kept giving me ways to enroll not in how to file a claim. Some of the process seemed rather daunting but I guess understandable.

The service was really fast and accurate, the technician came to the time we pacts, show confidence and knowledge, explained what was the possible damages, was too carefully with own staffs and fixed quickly. We are happy with the services.

The sales person was great. This is my second account on my old home that is being sold and condition of sale was to give a one year home warranty and we called ahead of before and was several days before I called back to the same sales person who was worthy The five stars for the services rendered. Your company was highly recommended by Your customer Bill ** on my first account.

Extremely pushy salesman, called two seconds after me entering in my phone number. I will be cancelling because I feel like if a company has to try this hard to push a sale... something is up. I am not confident this company is for me.

Very dissatisfied with customer service personnel. They called me numerous times within a 24 hour period. Their demeanor was very unprofessional. Very persistent and pushy. Needless to say I opted into the service via website because it was recommended by a party that already has the service.

We’ve dealt with other companies in the past with no problem. When purchasing last year the price was right but has been nothing but problems trying to get a plumbing issue fixed. They have scheduled multiple people to come out that don’t show up or have complaints with the BBB. One person told us the problem was the fixture that of course was not covered and now we have to tear out our shower/tub in order for them to see if they will consider fixing it. It seems as though they have so many loopholes in their contract in order to get out of fixing anything. Also, dealing with their customer service is a nightmare. They are rude once you wait over 20 minutes to get someone on the phone. Please, please, please do yourself a favor and go elsewhere with your business.

The first man I spoke to when I called in was rude and ignorant. Said when I have money call back and hung up on me. I called many of my friends BH it the one that referred me said to out it online and they will call you. I did this and then seems Anthony was the same playing games. Then I get one more call and the price was better for me and I signed but I almost did not.

Do not even waste your time to do any research. FIND SOME OTHER COMPANY!!! Choice Home Warranty Sucks. If you do not believe me call 1888-531-5403 and see it yourself how long is the wait... I do not want to give even 1 Star but I am Forced to, only then I can submit my review.

Tracy with Choice Home Warranty Consumer Advocate resolved my issue and went way above what I had expected.

Very pleased! They stood by their word with our contact. So what we’re paying for is exactly what we got! It wasn’t a hassle. We have shared with our family and friends. I can see why this company has a good rating with better business and other reviews!

Outstanding, apportionment was set within hour. And after that we received a call for Mr. Smith Home repair and they stated they could come right away. And within 2 hour our gas leak was fixed. Customer service was excellent and Value is beat I ever had in last 20 years. Cover all items I need. Thanks CW.

This is our first time having a home warranty and we were expecting better service. Things stop working on the weekend but the first appt we are ever given is Wednesdays 3p-8pm. We’ve had the warranty 2 months and had to use it 3 times. None have been worry-free. Plumber was supposed to come Wednesday 3-8. At 6 I called him to see if we were indeed on the schedule. His voice mail was full so I couldn’t leave a message. I called your office asking if you could contact him and verify he was coming. An unpleasant employee of yours did contact him and told me we were on the schedule but he was super busy and he “figured” we’d want to reschedule.

After having a problem with my dishwasher, called choice to let them know. They helped me very quickly with the service call and dispatched a team to my house next day. They were very knowledgeable and fast with their repair.

I am very displeased by the way things were handled accordingly to repair my ice box. I was not notified by any coverage that you did not cover such problems with my ice box. I will eventually cancel and find me another homeowner warranty. I'm very displeased on your customer service on how things were handled.

Purchased this warranty and tried to make a claim. Had to pay $60 to get someone to look at my washer. The guy who came was not even in my home 15 minutes. Did not even take apart my washer. He said he had to order parts only to get a call the next day from the warranty company. They are not going to fix my washer due to a pre-existing problem. They are a ripoff. Happy to collect your money but will not repair your appliances.

I've come to the conclusion that this Home Warranty Company is a RIP OFF! I have been a customer for less than 1 year and I've already had to issues that "are not covered under warranty". When I originally signed a contract with this company my first questions were in regards to 1. The Hot Water Heater 2. HVAC Unit. According to them I was covered for majority of major issues. I asked them to explain further so I fully understand what will be covered if something goes wrong. Upon explanation I was satisfied so I paid for my warranty for 1 year.

Just when it started to get hot in AZ is the time my air-condition decided to quit. It was late in the day but early the next morning help arrived and in a matter of minutes he found the problem a faulty hi pressure switch, he replaced it and was gone. Very happy with my choice of choice and would recommend them to a friend.

I signed up for your service for the first time based on a recommendation and was impressed with the speed of service. It was a quick and easy experience. I could not be more pleased. I have an older home and at times issues have cropped up.

The call was very timely, because I was looking for another home warranty at a better rate with the same or better service. I believe I have it with Choice. Time will tell. The sales person was knowledgeable and courteous. Thank you.

I just paid for two major repairs out of pocket. Hot water Hester and AC condenser. You took the word of a crooked individual that you use to conduct your inspections and diagnoses. He wrote up the diagnosis so you would deny the claim and then he still offers to repair now he gets all the money and not just a cut from Choice. AC cost me $2000.00 by itself because your company says I didn’t do maintenance because that’s what your designated repairman wrote up. My property is managed by a company and in the contract they have to service the AC. The trend with this company is when customers have major repairs, for the most part you never really cover them. You seem to never have a problem with the little inexpensive repairs.