Choice Home Warranty Reviews

It is so nice not to have to worry about most repairs!!! I have been pleased with the companies they have sent to do my repairs also. They seem to deal with honest upfront people. It is so pleasant to have honest people come and help with your repair!

Great work! The company came within a very reasonable time frame and they fixed the problem (garage door). They did suggest more work to be done not covered under warranty, but they did not insist. I am very pleased. I would recommend this warranty company.

The contract states that it covers systems that (2.) become inoperative due to normal wear and tear and (3.) are in place and in proper working order on the effective date. My AC meets all other conditions listed in contract. The technician came out and determined that the coolant was leaking. A dye test was needed and not covered, so I paid the $225 for it. Before the technician even spoke to anyone, I had Leilani state to me that it was not covered due to rust and corrosion on my unit from 1989, and when I pointed out that my house was built in 2004 and the technician had not given a report, she stated that she could tell from the UV pictures and that it was not covered. Your company will not take any calls or info from the technician. A decision is being made without the full picture. I have been attempting to speak with Jose, but he will not take my calls. The company will not take a report from the technician.

I had issues with my ac. Choice found the perfect tech to get it fixed asap. Everyone was friendly and fair. From the reps to the managers. They stayed on this until it was fixed. The tech they sent was above and beyond to make sure my unit was fixed. I appreciate you all making sure this was done.

Choice called with service phone number within an hour of claim and MR Repair had a service person out to check out the problem the same day before 4pm. Service person determined washer agitator had problem and is ordering new one to replace. Only took about 10 minutes to determine problem with damaged clothes. We will see how repair goes when the part come in.

We had two technicians that came out on Thurs August 10th and fix the bathroom faucets, dryer, Garbage Disposal. They resolved the problems and were very professional. The Electrician also fixed the Garbage Disposal that was placed on that same day.

Leaking at inlet valve. Rep ordered part, came back with part but another part was needed. Washer leaking less but waiting on part. Washer is useable. Reps from co. were very polite and knowledgeable. Can't think of anything else to say about Choice Home Warranty.

When I called for an electrical issue, I received an immediate response and a 24 hour resolution to the issue. Steely Electric was amazing and went above and beyond to get the job done. I was more than pleased with Choice Home Warranty and the contractor. Overall was a very good experience.

Clothes Dryer not drying the clothes. From the time of the call to CHW the repair company response was same day. The appointment was set up for service the next day. Parts are ordered. Will return to finish job. The timing was the fastest I've ever received from a Warranty Company. I have recommended CHW to my daughter.

This is the best service company. AC would not get cold. I called. They asked me a few simple questions. Advised would hear back in 24 hrs and I received a call from both CHW and the service company. I wasn't able to answer so they texted me and we set up the appt the same day. They were on time and finished the work quickly. Now my upstairs air is working again. CHW is the best, quick reliable and sufficient.

Would give this call more than 5 stars if I could! Georgia 5 Star Plumbing was assigned to the plumbing issue we were having. Turned out to be a more complex problem than initially assessed. The technician assigned to us was very knowledgeable and did a great job explaining the problem and what he was going to do. He worked fastidiously to get the problem resolved to his and our satisfaction. This was my first experience using CHOICE and I was very pleased with their customer service (technician assigned within a couple hours and work completed within 24 - 30 hours). Can't say enough good things about this service call.

1st trip to our house---tried to clean the suspected part---washer was not fixed. Ordered a New part. Came back the next day--replaced part. Washer seems to be working fine. I would use Dudley Does It All again. Got the job completed on his 2nd trip to my house.

Phantom garage door opening - The garage door repairman came the next day and assessed the situation. Said a board was bad. Came back a few minutes later and said Choice told him to install a new garage door opener. I was very happy with the installer and happy to have a new opener.

Oven not working - Greg and Sons Appliance Repair out of Las Vegas, NV was fantastic! I contacted them on Monday to set up an appointment and the problem was completed on Thursday. He was prompt, professional and thorough. Within an hour the job was completed! Thanks again! I know who I will recommend in the future! Job well done.

Our dryer stopped working. I contacted Choice Home Warranty and they helped us right away. They got us in touch with a qualified professional who showed up on time and had our dryer back up and running within an hour. I sleep better at night knowing that if and when something breaks around the house, one call to Choice Home Warranty and it's taken care of.

Our a/c went out late Sunday night. Called Monday and they gave us a repair company immediately. The company said they would call that afternoon, they didn't. Nor the next day. When called, they put us off again. Called CHW, they called them, company scheduled and had our fan motor replaced immediately. CHW did a great job and I have given their name to many.

The technician was really nice. The customer service rep was really nice. Service was quick and accommodating to my schedule. I appreciate the speedy service... Thank you for sending a trustworthy, efficient technician. And thank you for the good customer service experience.

Garbage disposal leaking. I received quick and professional service after contacting Choice Home Warranty about my problem. I have always received a quick response when contacting Choice Home Warranty and I have always referred them to others because I'm thankful to them and know that others would be also.

I prefer to use my own repair technician and was accommodated efficiently and fairly as Choice approved the repair after talking to my tech and reimbursed me without even filling out a claim form at a fair rate. The only downside was the wait on the phone for service.

Had a problem with our HVAC on a Friday afternoon and we were able to get a tech on a Friday night to fix it. The tech that came was great. He even worked over his time limit to make sure things were running well. Explained a few things to do to get more out of the HVAC.

CHW responded very professionally, when I called in the evening to report a claim. They chose a local technician who called me the same evening and set an appt for the next day. He came and diagnosed the problem, ordered parts and will be back to finish the repair. He cleaned up behind himself. CHW followed up to make sure he had contacted me.

Took almost 2 weeks to get the technician out, then another week before I heard what the result was. I know it's the time of year when everyone is busy and fortunately I don't use the microwave much. Otherwise everyone was very courteous. Thank you.

Boss Plumbing did an excellent job. Thank you Toto for coming and installing a new flange. Choice informed me that the flange was not covered but still provided me $100 off of the repair. That showed great customer service. I am pleased with Choice warranty.

Choice has prompt service and send out quality technicians... all at the best service fee around - $45! Can't beat that. Plus, if the repair needed is outside the coverage of the contract, they work with you to help solve the problem. Now, that's good service.

Excellent customer service and prompt response to any calls. We have always received a notification from any service within a few hours. Companies that have come out have been most efficient in their services. We have never had a problem with Choice and will continue to use them in the future.

Excellent customer service from Choice's call center. Claim was easily created, all emails were quickly received. The service tech they assigned did a quick and fantastic job getting the A/C back up and running in less than 24 hours. Would highly rate this company.

After having a written agreement that we charged $105 per hour with a one hour minimum for each work order we accepted, they refused to pay if they denied the claim. We don't go out for free and that was made clear. They basically said we misconstrued their contract and it was our fault for not setting it up on the portal correctly. We have multiple people walk us through it and it was about 2 months in before we figured out they weren't gonna pay about 50% of our invoices.

I called Choice Warranty due to a problem with my washing machine. I received prompt service to my claim. A technician came out to evaluate the problem right away. My claim required that a few technicians come out to evaluate what was wrong, and it took a few weeks to determine the recommended course of action. Despite the delay, Choice kept me informed of the process and the next steps. My claim was resolved satisfactory for me, and overall I am pleased with the customer service I received.

I have a stove (bake element) that won't turn off after use. I filed a claim and was called the same day by the technician. I gave the model/serial # and a part has been ordered. The tech knew it was board causing the issue.

My AC Unit was not operational blowing out warm air. Once the person showed up he showed me everything that he was doing and how the system worked. We both went into the attic measured the temperature. We looked at the air filters and vents. He replaced the part of the AC unit that went bad.

This is my second year with CHW, their customer service representatives are friendly, easily accessible no long wait time to speak to a representative. My fridge went out I called and report a claim. A technician was assigned within an hour. I made an appointment with the technician who was on time and had the issue resolved efficiently and professionally.

My most recent order was to fix a leaking pipe. However I have used the plumbing, the air conditioner and electrical services as well. I did not have to wait at all for any services that needed to be done. They were quick and knowledgeable and fixed my problems right away. I paid my deductibles and they did not try (like some home warranties) to tell me that it would not be covered for this reason or that. I have and will continue to use Choice as I have had 2 other warranties in the past that were not all they said they were. Also I received all my services quickly like the next day. No muss no fuss. I have recommended them to friends and family. The monthly fee and the deductibles are extremely reasonable.

Choice was great. I filed a claim on my washer and dryer and there was a technician at my house in less than two hours. Dryer was fixed immediately and washer had to get a part ordered. They were very polite and professional in the claiming process. I would recommend them to anyone!

On the Spot Air was amazing, very professional. Air was back on within 40 minutes. I was very happy. They came the next day I called. I live where it is very important to have your AC working. I am also recommending Choice Home warranty to my friends and coworkers. Thanks again.

The first time I called Choice Home Warranty, I stated that I had a leak in my garage. The agent asked me where was it coming from. I told her I did not know it was the hot water tank or the air conditioner. The agent on the phone told me to get someone to come look at the leak then call her back. My response was, I'm not a plumber or an air conditioner tech I don't know where it is coming from. They did send someone out. He did call the problem in and stated that the AC needed to be flushed. Choice denied the claim. I called them to ask why the claim was denied, they stated It was a Maintenance problem. However for some reason they did fix it. I called them about 2 months later with the air conditioner not getting cool. They sent out a young man to look at the AC. When he arrived at my house, the young man had an minor accident in front of my house with another car.

Your staff is excellent and knowledgeable. The contact is always fast. I am always happy with your service. The service people you contract for are helpful and always call me back in a timely fashion. Thanks for everything. I recommend you to all of my friends.

Customer service attendant talked nicely and respectfully. Garbage disposal service provider replied promptly and gave us possible appointment, service technician was in time, worked neatly and finalized the issue satisfactorily. We are pleased with the service provider, we will tell others to have Choice Home Warranty.

Clogged sink and broken commode flush handle - Service was very satisfactory. Excellent job. The reps were professional and courteous. The repair technician knows his job and I was pleased with the repairs. Please send me a comprehensive package of what items are covered under my current plan. Thank you.

The company representative that came out was very accommodating and nice. He went beyond fixing the problem. He showed me what to do in case I had the same problem again. I would recommend this home warranty and company. Happy.

I am so glad to have Choice as my provider. I contacted the company after returning from a week away from home to find my AC not working properly. I figured I would have to wait until Monday to make a claim and get service. Fortunately, I decided to make a claim on Saturday night after much sweating and no sleeping. Less than 12 hours, my AC was back working and I was back comfortable. I didn't think I would have a service pro call and come out on a Sunday but I was totally grateful. Thanks!

My dryer was shaking and sounding like it was going to explode. I called Choice Home Warranty and the next business day their rep contacted me. We scheduled a time. They came over, I paid my "co-pay", and they fixed my dryer. They replaced the bearings and it works great. Thanks.

Mike came out from Cole's A/C and pinpointed the issue on the second visit and replaced a bad sensor and now the fridge is working properly after nearly 9 months the fridge being down. So far all is working good.

Great service. Dispatched within hours, service tech came out next day, had to order a new board, came back, made necessary repairs. I have used other companies in the past, Choice Home Warranty, customer service is far superior! Keep up the good work.

My second floor A/C unit went out on a Friday and I called Choice Home Warranty. They made sure a tech was out at my house on A Saturday morning just like it was a weekday. This repairman diagnosed my problem and order parts and had me up and running in no time! I was very impressed with Choice Home Warranty had they made sure my problem was handled!

My dishwashers stop working. I called Choice Warranty and the gentleman who answered the phone was very nice, said he would contact someone to come out and fix it. Someone called the next day and arranged to come out and look over the situation and order the parts. Everyone was knowledgeable and nice. It works great.

I just bought a new dryer and it started malfunctioning a few weeks ago. I could not figure out what was going on. This is my first home so I don't know about how warranties worked. I called Choice Home and the technician contacted me the same day and was at the house to fix the issue under warranty.

I was extremely pleased with both the quick response and the excellent customer service. The plumber arranged the appointment with my tenant and went out and repaired the leak the same day. This made my tenant happy---and that makes me happy.

I was very happy with how my claim was handled. Choice Home Warranty went above and beyond to take care of my claim. They did their very best to make sure I was satisfied with the solution. I am pleased to say I chose them as my home warranty. I highly recommend.

Just signed up and filed an Air Conditioner claim. They denied claim, shifted positions two times. First said they saw rust in the picture then once we got two expert opinions disputing the findings, they said it was pre-existing. We made proof showing the unit was serviced 48 hours prior and was working in good condition. They refused to listen. Both experts claimed the part went bad and just needed replacing. They lied during the sales process of signing up. They are very shady and I steer clear.

I have rated this AC repair issue 5 star because everything about it was incredibly good! When I called the repair problem in the person on the phone treated us as important and they immediately got me a service person that I called to set it up. It was immediate. The company that they chose to do the repairs were more than polite. They were very quick to respond to our issue. When the service man came he appeared to be very knowledgeable and was here and gone within 20 minutes. He was able to fix one of the problems and thought it would fix both problems, but they had to return to fix the second problem and they were extremely professional. Fix it within just a few minutes and I could not possibly be happier! We love Choice Warranty, and firmly believe that they are the #1 choice for home coverage.

Buyer beware. After experiencing improper cooling of our air conditioner, a contracted technician was assigned and diagnosed the problem of our unit properly. The technician recorded that the evaporator coils were leaking. In an effort to avoid paying for the repair Choice Home Warranty quickly asserted their own unprofessional opinion while disregarding the verifiable documented results from the technician concerning the nature of the failure even after pointing it out that our copy confirmed it. My brother who is a licensed heating and air conditioning technician with 30 years' experience was visiting at the time and confirmed that the findings of the technician were accurate. It was now confirmed by two professional technicians that our evaporator coils did not rust because they are made of copper but they insisted otherwise just because rust was found on the plate cover which does not make contact with the coils.

The technician from Advanced Power came to my home. I don't remember the exact date but it was around 8/18/17. I had difficulty understanding him due to his heavy accent but he showed me the co. name on his shirt. He was very polite and I would consider him to be very efficient. He replaced the not working switch with a new unit in a reasonable period of time. I am very satisfied with his work. If this is a sample of the service I receive from Choice in the future, I will be very happy that I chose your company.

Quick response and fast repair. The only downside is that this exact same issue happened 3 months earlier; it should have been caught and fixed then and not just temp fixed. Hoping to last much longer than 3 months this time. Thank you!

We had a plumbing stoppage shortly after moving into our home. We had signed up with Choice Home Warranty because our home was over 15 years old, and we figured we'd encounter a few problems. After contacting Choice about the stoppage, the problem was handled promptly and efficiently by Quick Drain Plumbers.

AC was working intermittently. Called Choice on Sat. Repairman was here on Mon. Returned on Tues to complete repair. Was very satisfied with service and follow up by Choice - follow up included advising. Repairs were covered and discussions about service.

I contacted Choice Home Warranty of the morning of August 21 and a repairman was at my house on the morning of the 22. He needs to order a part and will call when it comes in so he can come back and fix my washing machine.

We had our garage door stop working on a Friday afternoon. We called the 800 number and was told we would receive an acceptance by email. The acceptance was received within twenty minutes. I contacted the service company and they informed me that they would be at my home the next morning by 10:30 AM. They arrived on time and found out the power unit had to replaced. An appointment was set up by the service company to return Tuesday afternoon to replace the power unit. The service company returned Tuesday afternoon and replaced the faulty power unit and did a great job. They were polite and professional.

I paid $330 and purchased a Choice Home Warranty in May 2017 this year, because they promised me Heaven and Earth before they got my money. I had 3 complains for small issues with my ac, garage door opener and one more which I don't remember, but I fixed them through a friend of mine before the contractor arrived, and called and canceled the appointment before the appointment date, and when I wanted to cancel the contract after 1 month, I had to keep on calling 3 to 5 times a day they put you on hold and no one answers the phone until you get disgusted and cut off. Sometimes a representative will answer and say the contract is canceled and you will receive a check of $189.00 but it never comes, and you have to keep calling and no one picks up.

When I called they got me to the right person who helped me with my leak from the pipes. The plumber came out quickly. He was very friendly and helpful and showed us how to put water and vinegar down a air condition pipe to take away the mold smell.

Excellent Company and very professional service techs are dispatched, usually within 24 hours. Have used them several times for my heating system, garbage disposal and washer. Each was repaired or replaced the same day. Always the tech was professional and courteous.

My AC went out on the hottest most stifling days of the summer. Call to Choice Home Warranty and in just a couple minutes had a company and phone number to call. Uptown Heating and Cooling was at my house in 2 days and Doug did a fantastic job quickly, was quite personable and professional. He fix the problem and my two dogs and I slept in a nice cool house that night. I will be a choice customer for the rest of my home owner days.

We filed 2 claims and with both we were given excellent service. Choice Warranty representatives were helpful and courteous. The repairmen came the following day. Our water heater repair was not covered because it had a tank leak which Choice Warranty does not cover. The Choice Warranty representative did authorize for them to give us 100.00 good faith money to go towards the purchase of a new water heater. The repair on our AC was covered and it was repaired the following day.

This was my first service call with Choice Home Warranty. Everything was handled expeditiously. I called on the weekend, quickly received a call back & HVAC service was scheduled for Monday morning. The technician arrived on time, diagnosed the problem & returned the next morning with the parts. He was polite, professional, clean & obviously knew what he was doing! This was a great experience!

Your tech was the best! To fix the washer wasn't worth it, so they cut me a check for an amount more than fair. And the water dispenser needed a new panel and they ordered it without hesitation, and was here the next business day to install it! I was very happy!

After struggling for weeks to get this repair done and then the difficulty settling the payment makes me a bit skeptical as to whether or not to continue my CHW . I am satisfied with the outcome but wonder if this problem was just a one time occurrence or a way of doing business that will occur again.

I'm glad that I was able to request for a second opinion. I called and they totally understood why I needed one. The second guy came out and without hesitation the AC was fixed. After I called to see what he said the lady said it was covered.

A/c went out. CHW was very professional and allowed me to get my local repairman to come out immediately and repair my unit. I have been a customer for several years and couldn't be happier with the service they have provided.

Fast and prompt service providing reputable AC contractor. Tech was well versed and knowledgeable. Performed repairs timely and checked all related items pertaining to AC. The tech arrived on time as promised and called prior to his arrival. Company followed up soon after he performed the repair to make sure all bases were covered. I was very impressed and pleased with the service and this AC contractor.

Love Choice Home Warranty! They really know how to make home ownership hassle free. Their employees are friendly, helpful, and speak English well so I can understand them and I know they understand me. The cost for their service got me as a customer and their service is keeping me a loyal customer. Thanks, keep up the great job!

Choice Home Warranty is the best home warranty I ever had. They're fast and reliable. Unlike other home warranty services their cost are fair and customer service is great. I had a plumbing issue and Choice Home Warranty was able to get a technician out fast. The technician was professional and courteous.

Returned call. The guy on it put me on hold saying he was looking for the answer and ended up putting me back in the queue!!! I did not like that but I held and got Hije. She was amazing, she said we could get a new dryer and she processed the refund of 444.45 and told me it takes 30 days to process then will be mailed out. For her I rate a 6 out of 5 and the first guy I rate a -1 out of 5.

I called, reported. The plumber came out, fixed, no problem, excellent service. I'm going to recommend Choice Home Warranty to my friends. I know they are going to love the service plus they need a home warranty service on their home.

We called Choice Home Warranty & they contacted a company right away. CHW kept in touch with us to make sure everything was taken care of. Because the company was really busy it took 2 days for someone to come out but our air conditioner was fixed quickly. Very pleased.

I had a great experience with management Andy and Sam to the plumber Jose. I was concerned initially however everything fell into place and worked out nicely. I appreciated everyone's attentiveness in this matter. I felt very valued as a customer.

Had a garbage disposal that was leaking, called Choice Home Warranty. The same day was notified by Choice Home Warranty of the contractor to fix the problem. The contractor called the next day, and set an appointment. Arrived on time, was very nice and clean. Determined that the disposal was beyond repairing, installed a new disposal the same day. Very good service from Choice Home Warranty and the contractor.

I purchased Choice Home Warranty when I purchased my home in 2015. The home was an older home and I felt reassured because I knew the previous owners were very meticulous about the home and made sure things were kept up with as the manufacturer suggests and I also had a “home warranty”. In June 2017 I filed a claim in reference to my dishwasher not working, tripping the breaker and having a burning smell. I called and filed a claim. A technician responded and said it was the motor. CHW advised the dishwasher had a recall and they WOULD NOT have it repaired. They gave me a copy of the recall. It was from 1992. I contacted Sears and they advised they did not have the recall in their system and therefore it was not under a recall. CHW and Sears would not do anything, leaving me to have to purchase a new dishwasher myself.

I have CHW as our home warranty, one I chose after researching other companies. I called to have a washer and dryer repaired. I was contacted by the repair company, and the service has been great so far. Lorraine, at the repair place, was terrific in getting us set up with the repair. Chris, the repairman, was thorough, friendly, & courteous. We are waiting on parts for the actual repair, so we can comment further once repairs are completed. Thank you for prompt attention!

Choice Home Warranty is a horrible company with so much fine lines. I have been experiencing a water leak since December 2016. A service technician came out to my home to diagnose the problem as being an faucet issue. So, I replaced the faucet... still have a leak. Reach out to Choice Warranty again specifying the leak is behind the wall. THEY ASSIGNED ANOTHER COMPANY TO COME OUT BUT WILL NOT BE RESPONSIBLE for the fee TO ACCESS THE WALL. Really but the claim info... is clear and wasn't inform until someone came out.

I am very pleased with Choice Warranty's service. My AC quit working during the hottest month of summer. I must say I am very pleased with the quick response and positive results. The technician was polite and efficient in solving my problem with my AC...

My air conditioning went out on a Thursday evening. I called Friday morning around 7am to report a claim. A technician was assigned within an hour. I made an appointment with the technician who was early and had the issue resolved efficiently and professionally.

Have been a member for several years and only had a couple small claims, however, customer service has always been friendly and prompt. Any request for repair service has been answered promptly and repairmen are all FIRST class. A couple items not covered but I feel should be addressed, i. e., garage door spring, second refrigerator and built in ice cube maker on refrigerator - I have experienced two out of the three mentioned.

So far I was impressed on how quickly you got back with a company to make an appointment. They called me within 5 minutes before I could even call them. They came out the next day. As of now, the dryer is not fixed. Waiting for the motor to come in and get installed.

Great customer service from Choice Warranty! There was not a very long wait time to speak with a representative. Dishwasher was leaking. Placing the service call was very easy to do when calling Choice Warranty. The technician was on time and very professional!

I filed a claim for a leaking toilet. I was able to schedule an appointment with the plumber for the next day. The plumber came about hour and half late, but finished the job promptly and completely. This is my first claim with Choice Home Warranty and I am hoping that the quality work will last as expected.

Furnace motor - I was very pleased with the second customer service representative I spoke with. She was very helpful and took all my info about the problem. I was contacted by a service tech the same day. Very happy with the customer service.

It was very nice from the beginning to the end. The company that they dispatched was very professional and they were very attentive. When he got here by 8 am he came with all his tools in hand and was finished in 10 min. I was happy with them and Choice. Choice customer for life.

I am very please with the service and care that this company provides. The response when calling to place a claim is fast, just few minutes on hold and the associates team are respectful and efficient. The contractor doing the work kept me at all times informed of the repairs. The service and monthly fee is reasonable compared to other companies.

The service man came not only on time, but he called and asked if he could be a little early. Wow, impressive! He was very professional and courteous. He quickly diagnosed and repaired our air conditioning unit and had us up and running in no time. Definitely and 5* service call!!!

AC went out. I called late afternoon on a Saturday and had a call back from technician in less than 2 hours scheduling an appointment for Sunday morning. Feliz from Max Services was very professional and did a great job.

Satisfied with the fast response and the service person was knowledgeable. Not too happy that the service person said my a/c compressor and condenser probably won't be covered if these parts give out in the future. Reason being: The unit is 30 years old. That is why I have Choice. Rethinking if I am going to retain your services. My unit has been working fine since I bought my house 7 years ago. Have a salesman call me to discuss options.

We have used other warranty programs in the past but have always had issues with either their customer service department or the length of time it took to handle our claim. Choice Home Warranty recently handled a claim for our dryer repair and handled the issue promptly. Their customer service department is not only professional but very friendly. We now refer our friends and family to Choice Home Warranty. Their pricing and level of customer service is unbeatable.

knee replacement surgery. I appreciated the speedy response very much.

Choice has always been quick and fair in having our appliance emergencies taken care of for our family. They helped with the purchase of a new washing machine when our was declared a loss. Very fair! We did have to wait for processing for payment but they gave almost enough to purchase a new machine when our 2 year old machine had broken.

Quick, easy, fast. Was kept updated from Choice Home Warranty as well as the repairman. Repairman kept us informed and arrived within timeline he set. Repairs were diagnosed and repaired quickly and efficiently. Great follow-up for Both sides. Would refer to others.

I purchased CHOICE Home Warranty and have filed 2 claims this year. Once for my garbage disposal and another for my dishwasher. In both instances, I filed online and within 24 hours CHOICE sent me a claim number with the vendor information. The vendor's contacted me and performed the service. Very professional and issues were repaired with no hassle!

They contract with good providers, which is part of the experience. As a customer, I am happy with their service. They are a little slow in answering the phone, a number of times, which can be a little aggravating. Their contractors are customer service oriented.

Response to my request was so prompt. Within minutes I received an email with my claim number and the contact for service provider. The service provider called within 30 minutes and made the visit and fixed the problem (AC not cooling) the same day. It has been a very pleasant experience and excellent service that I did not have with my previous home warranty company. Highly recommended.

Clothes dryer will not come on. Call Choice Home Warranty. Told them the problem. They assigned a repair service out of Denver. I called them and talked to a lady who promised the tech would call me later that day. He did not. Called back the next day, they promised to be there the following day. Did not show. Call Choice the next day and they re-assigned to a repair service in Colorado Springs. I called them and they came the next day. Checked the machine and had to order part. Came and fixed it the day they said they would. Working machine again.

Dishwasher not working, got call back from office in less than 3 minutes. Set up Appt with tech the same day. Service was great, do not realize how much you count on dishwasher until it breaks. Very happy to have it back in working condition. Thank you Choice Home.

My sink in the kitchen would not drain. I called Choice Home and 88 drain. Called to set a appt within an hr. They knew what they were doing and unplug it real quick. They cleaning up and no leaks under the sink. Thank you very much.

The electrician was prompt, he arrived at the scheduled time. He was polite and professional. He was able to identify the issue quickly and correct it. The electrician explained the problem to me and instructed me on how to avoid the problem in the future.

From the moment we had to submit our first claim for our refrigerator Choice has been difficult. They are constantly pulling points out of the agreement in an attempt not to pay. Over the past 18-months we've had to submit three claims and they contest each one. In addition to being very difficult, from a customer service perspective you're going to have to wait on hold forever before you can even speak to a rep (and once you speak with them you'll have to be called back to speak to their "supervisor").

The last 3 times I have called the problems weren't covered. A Leak from the kitchen sink, the shower cutoff and AC thermostat. The only other time had to do with low Freon on the AC system and still had to pay extra for that on top of the $45 copay... This warranty is worthless. DO NOT WASTE YOUR MONEY!!!

I recently switched from another warranty company to CHW because of price and the availability of more contractors. Thus far CHW has by far exceeded my expectations and I truly want to say thank you. Also my repair was scheduled and completed the very next day. Thanks again CHW and keep up the great work.

Once again this company has provided me and my family with excellent service and repair. I would recommend this company to everyone and I have thank you very much for the work you do. If you are looking for a home warranty company this is the company you should use. They have helped my family replace a garage door opener so far and our stove and something also. I really appreciate is when you call the help hotline. The people you talk to actually speak English so you can understand them.

We were pleased with service provided yesterday. Placed a claim over the phone around 9 am for not working A/C unit, the contractor was assigned around 12 pm, was able to reach him directly and schedule an appointment for the same afternoon. The tech came in on time, and fixed a problem pretty quick, without having us wait on getting the parts. We were lucky that it was a minor repair though.

My microwave stopped working and called Choice Home Warranty to come out to look at the problem. The service was excellent... The claim was handled quickly and repair was done pretty fast. Thank you Choice Home Warranty for the quickness and professionalism!!

I placed the claim. 2 very respectful and professional guys came out to evaluate my Washer and dryer. After about 30 minutes of diagnosing and googling for parts etc. they advised that they would submit everything to CHW. A few days later I received an email and a call to explain the details of the repair status. They kept me informed and took care of the problem. This was my first claim with Choice.

As soon as I sent in my work order I got it resolved within 24 hours from my initial call. I am grateful for this service and the air conditioning guy was very helpful in explaining the problem and what had happened.

From the initial call to the technician visit very quick response. My issue will take a second repair visit as a part needed to be ordered. The contracted technician called me back the same day to let me know when my part should arrive and can be installed.

AC went out, CHW got a contractor assigned quickly but the contractor, called Devoted Care, dropped the ball from there. Devoted Care promised to give me a scheduled time frame by that evening, never did. Got the time frame the next day for 1-4pm arrival. At 3:15, asked contractor to confirm they will arrive by 4. They said they were "behind schedule" but would still show up. Around 6pm I called them to get a status, they said it may 8pm or later or maybe the next morning. They made a bunch of excuses for the delays, but it was clear they accepted my work order even though they were already overbooked.

Excellent and Fast Customer Service & Attention to Detail. Choice makes it easy for a claim to be opened online and promptly responds via email and by phone. All the way until the claim closes Choice ensure it keep me posted of the latest on claim. Enjoy the ease of being a Client of "Choice." Thank you for easing the claim process.

After an item I needed repair was researched and found to be obsolete, Choice contacted me to let me know that the part was no longer available but that they would compensate by replacing the item with a newer part. They're sending a check so I can get a new item. What great follow through and courteous representatives.

When I called for a claim on my air conditioner which was not blowing cold air, I was able to speak to a live person right away. After just a few questions my claim was submitted and I heard from the repair team in less than 24 hours. Later that day the repair was reviewed and the next day completely repaired. The best part is the repair was completely covered which even surprised the repair technician.

This is our second time using CHOICE. Our first claim was taken care of for free, and this time it was only $45. The electrician came on time and took care of our electrical problems in a professional manner. I highly recommend this company!

Choice Warranty was extremely prompt in finding a local subcontractor to fix our air conditioning unit. Subcontractor was also very prompt, friendly and responsive to us. Contacted by sub and they were on site the same day. Had to order a part, but had it there the following day and returned to fix. Very pleased.

Very pleasant staff and scheduler. Service call on time. Technician pleasant, explained everything done. Total repair took less than 30 minutes. Very pleased with whole process and the washer now works perfectly. Choice Warranty leaves us with no anxiety and secure that Choice lives up to its promises. Thank You.

Rep was knowledgeable, polite and did a great job! Work on my toilets until the problem was fixed and very conscientious about his work. Company called to say what time rep would arrive and he arrived on time. There is not much else to say as the work was done timely, efficiently and quality.

I would like to say that the plumber that came out was very knowledgeable and courteous. He quickly found the problem and fixed it right away. He even showed us how to check for certain problems in the future and how to do preventative maintenance.

The service was great from the time I spoke to the service representative to the completion of the service. Each person was knowledgeable about their work, Pleasant, neat, prompt and willing to explain thoroughly what was to take place. I am a very satisfied customer.

If there was a way to give them 0 stars, I would have. They are easily the worst customer service I have ever encountered. Our A/C broke this summer in the 120 F Arizona heat. I call these guys, they said they cannot send anyone out until 10 days after. They said I could call a technician of my choice, and they would reimburse the service charge he would charge me. Called them a month later, they flat out denied they would do any such thing. They also denied my claim, without an explanation as to why. I ended up having to buy a new unit.

Our central ac went out & we called CHW. They sent their service contractor out & he said unit is shot, took pics & sent them in. Didn't hear back 'til the next day & was informed that the motor or fan whichever caused the unit to stop was not normal wear & tear. This unit is 20yrs old. The bearings wore out from use. So don't be fooled with all the 5 star ratings. We had 2 ac professionals say wore out. They also give you a number for disputes which you call & they say email. Did that & it has been 3 days.

We experienced a very quick response time. Our plumbing issue made our kitchen sink unusable and the man had our problem solved in the same day. He spent over an hour working on it and was able to do it all with tools he brought with and was not looking for excuses to return another time or not have this problem qualify for the warranty; like I feel some of the others have done in the past. He is a committed plumber who was eager to fix the problem.

I was contacted by the technician and appointment was made. He was able to sooner than anticipated and diagnose the problem and received authorization to fix. He asked if he could change the parts since he had them with him so we would not have to make an additional appointment. Very much appreciated that he was able to change the parts and get the A/C running again. He was professional, polite and helpful!

Great Service! Technician contacted me in a timely manner and light switch was fixed the next day. I have new tenants that just moved in and I greatly appreciate having this issue taken care of right away. I would highly recommend Choice Home Warranty to my friends and family.

Garbage disposal - Techs were Prompt, Clean cut, professional, and in and out in no time. Fixed the problem! We were very pleased and would recommend them to anyone. This was our 1st time having to use Choice Home warranty and would recommend this company to friends and family!

Washer - Calling Choice Warranty was quick and easy. We had someone call us back within a couple of hours. Came out to our home and took care of the problem. Very courteous and even called and came out earlier which was great. Thank you for the great experience.

I have used my Choice coverage a couple of times and I'm very happy with the outcome. For only $40 a month, I get the total peace of mind knowing if almost anything "expensive" in my house breaks down, I can have fixed/replaced for the price of a service call. The price is practically a steal! I've been recommending Choice to everyone I know.

We have used our Choice Warranty 2 times for Fridge repairs; one for our garage fridge and one for our kitchen fridge. Each time was a different appliance repair company and they were both great: Sergei and Jim. On our kitchen fridge repair, Jim from Better Homes Appliance Repair really helped us to figure out how to solve the fridge problem. And Choice Warranty listened to our concerns and compensated us very fairly. I am so glad that we have Choice Warranty for a 3 year contract. They are the best.

This is my first claim. I noticed that there is 24/7 availability, so I called on Saturday to report my claim. I received a call from the repair people on Sunday! I was not expecting to hear from anyone until Monday. They came out on Monday to repair the dryer. They had to order parts and will return on Wednesday to complete repair. I have never had such speedy service.

We switched to Choice Home Warranty and want to warn you not to make the same mistake. Our hot water heater which is under warranty from the manufacturer and is leaking and not working is apparently not covered. We were cited some provision of the contract but when we asked to have the provision sent to us no response. We will be cancelling our policy. The person who told me my claim was not covered was as polite as can be.

He was very professional. He arrived on time and cleared the plumbing issues. The warranty company is very reliable and reasonable priced for their services. I am able to contact them with a turn around time of minimum 48 hours. I am sure all issues are resolved but if not a have a 30-day warranty.

Of course the air conditioner died at 5 pm on a Friday. Choice was easy to deal with and quickly assigned a contractor who was professional, efficient, and fixed it right the first time. Would definitely recommend to a friend.

This is my first claim and I want to thank my tech, Jeromy for prompt service, he actually beat me to my home and he was waiting for me in the driveway. Thank you, Choice for hiring well qualified technicians who seem to care about their customers.

Oven baking element - Great service. They took care of sending a contractor within 24 hours. Contractor called right away to make an appointment. They came to assess the problem, ordered the part. They came back as soon as they had the part. I use to be with a different homeowner insurer. I am glad I switched to Choice Home Warranty!

Initially took your customer service the weekend to get back with me (2 days) and service here in PHX was not available for over a week? The ONLY service vendor for air conditioning that was available to come out... was very courteous and professional. Thanks, Melisa **.

It's so easy to file a claim and that there's not too many questions asked before they actually assigned a company to fix my problem with any of my appliances. They work with a lot of different companies, so you can always have choices if the first one did not fix the problem.

Everything went exceptionally smooth, from the time I placed my call for service till the job was complete. Bob's Appliance Repair was professional and I would recommend him to anyone. Robert, the service man, was able to come to my house the same day as I called in my request. He ordered some parts and completed the job within two days. My dryer is working perfectly now.

The technician assigned was on time, cordial, and diagnosed and fixed problem to my satisfaction. If I ever need services in the future, I would gladly request his company again. His demeanor was great. Thank you for assigning this company.

The plumbing service I was provided with was excellent, it was very easy to contact Choice Home Warranty and file a claim. The service was provided the way I was expecting, a clean job and a permanent fix. I would recommend this home warranty, it is worthy!

Kimble was thorough. Called and was on time. They made sure all issues were resolved before they left. Checked more than reported problem outlets. Were professional and friendly. Would want to use this company again and would refer them to a friend.

Wish could give Less than one star. Bunch of rip off artists. Lied to me. Asked to speak to a manager. On hold greater than 45 mins hung up on more times than I can count. Seem to only have service if need to take your money. Worst I've ever seen. A bunch of rip off artists.

My A/C stopped working so I opened a case with Choice Home Warranty on Friday. I thought I may have to stay this weekend, in this house without an A/C but that was not the case. Choice Home Warranty assigned a technician quickly and I was able to schedule an appointment for Saturday. The technician who arrived here was pretty knowledgeable and was able to fix this issue by replacing the bad capacitor and also charging the system with R22. Next, I was able to get my A/C working within a day. I am extremely happy with the service provided by Choice Home Warranty.

We purchased a home warranty for the first time last December. We filed our first claim on 7/20. The technician called on Mon and was at our house on Thurs. He didn't just fix the disposal but completely replaced it with a new one. We were beyond happy & it only cost us the deductible/service fee. We are very pleased with your service, Thank you!

Called for service and waiting for a couple days for technician to call us then set up appt. about a week later, then tech. here to look at it, said, it needs replaced. Then another couple days, CHW called me and approval to pay me 220 dollars for me to buy it new one. I got it new already and installed, but I still waiting to get money back... It should pay right away not to more than 6 weeks now? Still waiting...

Brent was awesome and even gave my husband pointers on pool maintenance. Would totally recommend him. He came in the time frame he said he would and was very professional. He was very friendly and knew his stuff. We will definitely ask for Brent if we have any issues in the future.

Very fast service. I was contacted with info about who our claim had been assigned to within 4 hrs and the repair was made the next day. Contractor was friendly, knowledgeable and made repairs quickly. He made an appt with us and was actually early. Great service!

Main line stoppage service provider was prompt - within 2hrs. Courteous and polite to my wife. Competent - knew what he was doing, fit and was on his way with no attempts to up-sell or expand the service call. Will certainly renew my policy which is due soon.

I submit my claim and in minutes the company assign my claim and I got the appointment I want it. When the technician arrive, on time, he was very polite, professional and fast. He was very knowledgeable. I will recommend Choice to everybody.

I needed to have work done on my HVAC at my condo. Unfortunately the management company and the HOA does not allow a 3rd party company onsite because of the management’s repair company that responds within 24 hours. But CHW refunded me the full amount once they received my receipt.