Choice Home Warranty Reviews

I had garbage disposal not working but as I call Choice warranty, they send me tech's phone immediately and the tech. From A1 company came immediately and tech said we have to change garbage disposal but need an approval from Choice. Within 2 days tech call they got the approval from co. And he changed garbage disposal, it was quick service.

Claim on Air Conditioner - We had quick response with the claim but did have to wait for a part that was neither CHW or the repairman's fault... I am very happy that I bought this coverage! We had a different company last year and it was terrible...

Ordered online having problem with garbage disposal not working. Easy navigation on Choice Home website. Received confirmation email quickly from them on local warranty company. Had to wait for over the weekend to contact local service. Appointment setup, showed up just a tad late on the time window promised. Other than that technician was professional and replaced unit promptly. Everything is working ok now.

Refrigerator - Technician evaluated that it was a leak and leaks are not covered per the contract. So there was nothing Choice Warranty could do as it was not a covered item. It is important to understand what is covered in the contract which is sometimes a little difficult to figure out. But it clearly states no leaks.

Very pleased with everything except that it Was supposed to take 36 hours instead of 24. But fortunately the guy had a cancellation and come early. Otherwise the fridge service was great. Edwin is an awesome employee. Very knowledgeable and kind, I would recommend him anytime.

Last Sunday my dryer started making loud noises. I called Choice Home Warranty that afternoon. Customer Service was prompt. Being a weekend day I was assuming that I would not hear anything for at least mid-week. Was I surprised! The technician from Appliance Care called Monday and scheduled an appointment for Tuesday between 3-5. He was there at 3. Jim the owner quickly diagnosed the problem and ordered the parts and fixed it yesterday 9/28. You could not ask for better service. Dryer runs better than new!!!

Air conditioner - The claim process was easy and fast. The representative was professional and informative. The repair company contacted me the very next day and the technician was able to repair my unit the same day. The technician was knowledgeable, fast and courteous.

So far great customer service, I will definitely recommend it A+++, please keep it up. :-) I will definitely recommend it. I will recommend it and endorse choosing CHOICE WARRANTY as your company to cover you from any complications you could have with any of your appliances... Sincerely.

My communication with Choice was quick and responsive. Service provider has also been polite and I love how they call a half hour before they come out. They've made three visits and we're coming up on a month. Waiting on another part. It's inconvenient and I worry what would happen if my heat went out if would take this long. But I'm grateful for the friendliness.

We were pleased with response from your claims representatives; they always tried to be helpful. But we were not satisfied with the first contractor who came out twice without fixing the dryer. He wanted to order yet another part; it was going on 3 weeks since we reported the problem. It is our understanding that he has been removed from your list. But overall we feel you tried to satisfy us.

They won't send me my claim check if I cancel service. And oh by the way my claim check was 180 bucks that was supposed to be the retail price for a comparable Whirlpool dishwasher. Not even close. They also shortchanged me on my air conditioning repair. Be warned. They are bad to deal with.

Septic pump then Garage door opener - With Choice Home Warranty, it is fast and friendly and efficient. I love having this warranty. I don't have to buy extra protection plans on any appliances because I know that Choice Home warranty will take care of me. Thank you so much.

Our claim was not covered but the service was quick. It was disappointing on coverage but we needed the repair done and Choice made arrangements to have a technician at our home within 24 hours of the claim being submitted. The technician was responsive and fixed the issues in a timely manner and was great to work with. We had no issues with the service, just frustrated that it was not covered.

I called in a service request for my A/C. Within a couple hours, a servicing company contacted me for an appointment the following day. Choice Home Warranty is very prompt. I like the service they provide not to mention the $45.00 service fee vs paying more with other companies.

Refrigerator would not get cold. Serviceman checked out the fridge and said it was not repairable, because the compressor was dead. He was very professional. The serviceman was right on time and only took about 30 minutes to diagnose the problem!

Within 1 hour after I put in my claim for service, I had a call from Choice with the name of the business who would be servicing my oven. The company called me back within 2 hours. Everything is quick and in order. Very pleasant whenever I have to speak with anyone. Always work with us. Best decision we've ever made.

Dishwasher repair - A repairman was at my home the same day I submitted a claim. He diagnosed the problem after thorough inspection of the appliance. I received a call the next day to tell me the needed part was on order and he would be back upon receipt to install. Very happy with service so far!

The jets stopped working on our tub. The first repairman they sent out would not respond to their phone calls, therefore they hired someone else to do the job and did not charge me another service fee. James was my latest repairman and was a great guy.

First time making a claim since I got the coverage. The experience was good. They were very helpful and let me know the company of the person the same day. Was happy with Choice Home Warranty. Know I can depend on them when needed. Thank you.

I called about my washer and dryer, I was contacted within an hour. I got an appointment the very next day. The tech was on time and very friendly. He diagnosed the dryer quickly. The washer took a little longer only because he did everything until he found the problem. CHW has the best customer service members very polite. They check on the progress of your repair until it is complete.

Our refrigerator went out. I called CHW and they sent a tech out. He was very nice and knew what he was doing. He contacted warranty company and got it ok'd to order the parts with no problem. Very happy with the service.

Robert from Smart Penguin was very thorough in diagnosing the air conditioner problem. He came out here the morning after we called CHW and took care of it on the spot so we wouldn't need to spend another day without air. He also replaced the air filters as a courtesy. Robert was very professional and we would like him to continue taking care of our units if a problem occurs again.

I've used this warranty several different times and have never had any problems!! This service is definitely worth the price!! The technician comes in a timely manner, and I am pleased with their service!! They gave me a new garbage disposal very quickly!!

Very pleased with service, it was performed promptly and courteously. When Garage Door Opener repair couldn't be performed, replacement was installed next day. Not only was this not covered under my prior home warranty, but previous company likely would have made the replacement process quite difficult.

On Friday 9/22/17 the garage door quit working. Hum but no action. Called Choice Home Warranty and was assigned to A1 Garage service. A call from A1 to set up service on Monday 9/26/17. Upon arrival, the tech diagnosed the problem and made necessary repairs. A job well done.

Everything went very well. Choice responded very quickly and the service people was very prompt and great. I got a call within 30 minutes from Choice and also received a call from dryer service company within an hour. This was a great experience and would recommend Choice for anyone looking for home warranty company.

This was actually the third call within the past month for the same issue. On the first call they replaced a starter compactor. Then Choice sent out Infinium, they found a tripped breaker and ran a diagnostic with no issues found. 2 weeks later the A/C quit again. We realized that the compressor was still running, but the fan was not. The whole unit was very hot and sounded like it was going to blow! Called Infinium and they were able to diagnose the problem over the phone from our description. Infinium got the approval from Choice and then came out and replaced the fan motor! Great Service. And no additional service call fee!

Annie ** went out of her comfort to make this request happen, kudos for her efforts. This is what I call great service. That is the reason that I recommend Choice to friends and family, it is a must in this environment, people keep their appliances for longer period of time, this means failure is will occur and cost of repair is escalating, by having this warranty we are controlling our expenses.

My water heater stopped heating the water... Called Choice and someone was at my home and the water heater was fixed within 24 hours. The vendor not only fixed the problem but also was also very courteous and basically told me if I had any further issues with the heater he would come out and fix them right away.

I was not total happy with the results of my claim. I guess I didn't understand all of the fine print. I did get enough out of the claim to replace my washer. I was not told all of the amount that would be covered by the salesperson when I bought the policy. I thought if it could not be repaired it would be replaced, but that is not the case.

Refrigerator Repair: Order Submitted 9/20/17 Completed 9/26/17 - First company contacted by CHW was Flamingo Appliance (FA). When calling in to FA, always waited several minutes before being able to speak to a company rep. Calling CHW, always spoke with company rep within seconds. Told by FA that they had no record of my service request two different times for this order. On 9/26/17, after CHW told me they had supplied request to FA three times, they switched my repair request to the same company that had repaired my washing machine previously - Same Day Appliance Repair (SDAR) - and they did come out the same day and fixed my refrigerator!

My air went out on Sunday. I went on the computer and put in a claim. I received a call within a couple of hours to set up a time when the technician could come to fix the problem. The next day he showed up and told me the capacitor was bad. He replaced it within an hour. I was thoroughly happy with the whole process and was extremely thankful for the speed with which the problem was solved.

I clicked on an ad on asking if I would like information about home warranties, expecting information that I could read. Within seconds, I got a call from a salesperson from Choice Home Warranty. I explained that I live in a small town, and that service people are hard to find. He gave me a very hard sell, swearing up and down that Choice had contractors everywhere, even in small towns like the one I live in. I bought a premium contract, with everything covered.

We had an excellent technician, Alex from GDL Mechanical, who promptly responded to our air conditioning problem. He quickly determined that the inside fan motor was defective, ordered a new one, and installed the replacement three days later. Alex was helpful and professional in every way. I will probably request him for any future A/C service visits.

My AC unit wasn't working during the worst part of summer. Choice Home Warranty sent out a technician to look at my AC unit because it wasn't working right and the technician quickly found the problem and fixed it. My AC is running smoothly again.

Unable to get a response from the first person that was sent out he would never come back. I called Choice back to tell them what has happened and then they sent another contractor that morning and he came fast and diagnosed the problem (washing machine) and by the afternoon everything was resolved. I would use the second contractor again.

I love the services I contacted home early that morning. They were quick in getting touch with someone and I called him immediately. He came the same day and fix my air conditioner. It's 90 degrees outside and 100 inside. I thought I was going to pass out. What a lifesaver. Thanks Choice Home.

Our garbage disposal started coughing up steel parts so called Choice Home Warranty and filed claim. I was called back within a few minutes with plumber to call. I called A-1, they sent plumber same day and I now have a new garbage disposal for only my co-pay. All this was done in one day. Everyone involved were friendly and professional.

My stove had to be more using matches. Call Choice and tech call me within 30 min and came out the same day. He cleaned up behind himself and explained my problem to be after he tried to unclogged the burners.

Fair and honest people. Good to work with. Had one issue all year and was able to come to a conclusion that I felt comfortable with. I have signed up for another year because of my satisfaction. The $60 service fee makes this service palatable.

Choice Home Warranty responded with a service tech in no time at all. The tech called me and because I was without air changed his calls to get me sooner. I could not be more happy with Choice Home Warranty or with the tech they sent. Strongly recommend their services.

Jason from the recommended plumbing company was a very courteous and professional young man very knowledgeable about what needed to be done. If I ever have this problem again I would like to have the same company service the problem and recommend them to send Jason, my husband said he did a great job.

Fair price and I like that you can make monthly payments for those on a budget. I have had two service calls so far and each technician was on time. Only constructive criticism would be I wish more things were covered like replacing faucets and handyman type jobs.

Called Choice and told them that a/c blower was not coming on. I was given a number to set up appointment with tech... Problem we had was dealing with little to no phone service due to hurricane. The tech and I finally connected and came out the next day, troubleshooted the problem and found out that blower motor was bad. Made necessary calls and replaced blower motor. Well pleased... great job.

We had Super service! First time using our Choice warranty. They weren't able to repair it but they are sending a check for replacement. Our technician called within 24 hours and was here in less than 48 hours. I will recommend to friends. Thanks!

The first request I made was for my refrigerator, which was making a strange sound. I called Choice, and it wasn't long before a repairman contacted me to set up an appointment. He came out the next day and fixed the problem. The second time a plumber came out, but he discovered the problem wasn't plumbing but a leaky roof vent. That quick diagnosis enabled me to get that repair (not covered under my Choice warranty plan) done before hurricane Harvey hit.

Technician was very professional. On time and found and corrected the problem in a short time. Toilet working and very satisfied with results. Had the correct tool for the job. He was very courteous and answered question I had for him. Everyone should have this service.

I had had two fabulous experiences with Choice Home Warranty (Garage door and leaky toilet). When I called in each claim, I was assigned a technician within an hour. I was able to make appointments with each quickly, and they each did a fabulous job as well as excellent customer service.

This company is dishonest. They claim to repair or replace but getting them to do either is very difficult at best. Once my contract is over I won't renew and will do my best to discredit them on social media when I get the opportunity too. I paid extra for an unlimited plan with Choice Home Warranty (CHW) because I learned of a cap that most companies have to repair or replace equipment. I have higher end equipment and didn't want to get stuck with high repair bill because of their limit on their normal package. If they have to pay out to repair or replace a high-end appliance then they deny the claim. I had them remove the cap on my contract and I paid a higher annual contract to get that unlimited coverage package.

I was very please with the quick and professional service I received. Within the span of one week I had three warranty services. When my water heater leaked I had a repairman there within a few hours. But most importantly when my A/C quit working I called for service at 5:30 in the evening. My A/C was repaired the next day. Very impressive response considering it was during the hottest part of the summer.

Electrical - Did a great job! Thank you! I love using your company and every time someone comes out does a great job! And all the people who answer their phone for my service does a great job! And they come out like they say they do!

Fixed the garage Door without problems. Technician came and was polite and courteous on Saturday AM. I was concerned when he had to call Choice but they were open on Saturday morning. Otherwise he wanted to return Monday but I work on Monday. Would recommend.

The Choice Home Warranty customer service representatives are always very helpful with getting the right people out in a timely manner to fix issues with your home. The online submission is also very easy and efficient with processing. They always send professional contractors to your home.

We have had the need to call Choice Warranty several times, for minor issues. They have been responsive and have solved the issues. When we had a complaint, they were quick at fixing it and communicated well with us. They provided great customer service and fairly fast resolution.

Any service I have called CHW has been non-covered. I paid not only their monthly fee but the service call charge and ended up paying the service person after being turned down. Come on a toilet that runs continuously! A faucet that won't shut off. Basic repairs not even covered. When I threatened to discontinue my (non) coverage they offered to send me $200. Not real smart. Would have been better customer service to just pay for the repairs - instead I'm left with another repair not covered! Hating home warranties! Just taking the money.

All I knew was there was a steady drip of water from the ceiling in my laundry room. Choice promptly sent out a plumber who immediately knew it was not a plumbing issue. To prove it to me he was kind of enough to go up in the attic and take pictures of the water that had accumulated around the A/C unit. He explained to Choice that I needed an A/C guy and it was handled from there.

Twice this past year I have had air conditioning problems and both times the Service Contractor selected by Choice Home Warranty contacted me the same day and was on site and fixed the problem within 24 hours. I've been with Choice Home Warranty for three years and am very pleased with their handling of all issues that have cropped up during that time. These folks are real pros! I highly recommend them.

Called Choice Home Warranty on Thursday. Person was assigned to our problem (AC stopped cooling) the next day and serviceman called to set up an appointment. Unfortunately because it was on a Friday, they would not be able to take care of our AC until Monday. Even though it was a very hot weekend, we were very satisfied with the quick response, excellent service and professionalism received from Jason the service technician.

I was happy with their service and promptness. My issue with the washer was fixed and I am happy. Tech was great. I would recommend CHW. They have a very good service providers. I also had a good experience with other claim as well. That was also taken care.

I am a consumer customer who had an issue with my A/C. The technician was very professional and abreast of the problem I had were able to solve it. I am very pleased with the customer service of CHW and the technician that came to my home. After the call the service was fast and prompted.

This was my first experience with Choice. I have had another home warranty company before, which was adequate, but I am happy I changed to Choice. Prompt, excellent service. Polite professional service providers. I required an electrician and pool service for the same problem. It took a couple of days, but each provider was excellent.

My recent service call experience was handled in a timely, courteous and professional manner. The technicians arrived promptly, explained in detail what the problem was, gave tips on how to avoid future problems, fixed the problem, cleaned up and departed. There was no guessing who they were when they arrived due to it clearly being displayed on their shirts and service vehicle.

We had a plumbing issue, called the home warranty company to make the claim and within a short amount of time I got a call from the plumbers. They scheduled me for the next day between 1 PM and 3 PM. The next day I got a ring at the doorbell at 12:50. The plumber was polite, knowledgeable, and quick. He was gone and done within an hour.

MY experiences we're handled fine and the techs were knowledgeable and very polite. They handled everything professional, they called in to the office to advise what the situation was and waited on additional advice and they cleaned up after.

I was surprised at the call back speed after hearing in a message it could be a while till someone got to me. The whole process took half a day even with the plumber being tied up and many miles away. He got here when he could and explained to me as he went along with finding the stoppage. Going step by step in the process to free up the stoppage till the drain flowed freely. He explained the issue for now was resolved for the time being but it wasn't over. The main problem was escalated by the fact a patchwork had been used and the issue would come back. We must now talk with our insurance company to see how to proceed.

Called in for my first time one week ago for my A/C. It is still out, and today Choice told me that I didn't adhere to the manufacturers maintenance without even asking me. Who are they to tell me that. I purchased my home one year ago, had my AC serviced twice, I have a maintenance plan with an AC company, that Choice didn't let me use for repairs. Their website has testimonies of people who had their AC's fixed without any problems despite the age. I have one leak outside and two inside, which Choice did not cover the leak check fee. It is hot in AZ and I would not recommend Choice Home Warranty.

On Saturday, September 16, I called in a claim because my clothes dryer was not heating. Mr. ** from Davis Appliance Company arrived Tuesday morning, September 19, and said the problem was either a blown fuse, or the heating element was broken. After he determined that the fuse was fine, he express ordered a new heating element, and said he should be back Thursday, September 21, to finish the repair. He did just that. He came back Thursday and installed the new heating element. My dryer is working great now. Mr. ** was pleasant and courteous. I really appreciate his efforts and his driving all the way from Greenville twice to repair my dryer.

STAY AWAY from Choice Home Warranty at any cost. They are just SCAMMERS. My water heater leaked and they did not cover anything saying they only replace parts and not the whole water heater itself. Same time the technician checked the furnace and found a crack in the heat exchanger and they said they will not cover replacement. If there is a bathroom leak, they will cover 50 dollar worth of stuff and nothing else. If ANYTHING needs replaced they WILL NOT cover it. So what's the point in having their policy?

My septic tank and pump went out and they really help!!! I would recommend this company to my friends and family. Everyone I spoke to was very nice and willing to help. This company gets Five Stars from me!!! I am so thankful for all the help!!

On 09/13/2017, I, the homeowner, called CHW (Choice Home Warranty) on 09/13/2017, and placed a claim and call in for a service call to have someone come out to assess why we had no air flow coming from our central air conditioning system. Bearing in mind, I have a home warranty plan with CHW, and have been a Consumer since the purchase of my home in July 2012. Fast-forwarding. BBB sent a company by the name of Bee Bee. We paid them a service call fee of $45. Bee Bee stated we would have to pay $195 for a leak inspection test to determine why there is no cold air flow or the cause of no air flow. Bee Bee does not bear a good look for CHW, as one of the Staff, even before coming in to assess the issue, had to take a smoke by his van out front before coming inside. My husband didn't feel comfortable with them, at all, and their appearance was not Professional.

In my opinion, Choice Home Warranty is the premier home warranty company in the business. Recently, I renewed with CHW for three years and little did I know that I would require their services. Our Garbage disposal went on the blink. The company contracted to repair or replace it, installed a brand new disposal, with no questions asked. How perfect is that?

Fast response for contractor to come out and assess my issue. He submitted his findings and within 24 hours I was notified that Choice Home Warranty would issue me a check to cover a new dishwasher. Now the amount they are paying will not cover the complete cost of a new dishwasher but will cover a significant portion.

I thought my refrigerator was turning on and off with the A/C. It turned out that the plug outlet and the outside A/C are back to back in the same wall and I was hearing the A/C unit turning on/off. The service was prompt and the representative was professional and courteous.

Choice did not repair washing machine. Choice paid $400 towards new washing machine. Technician was out to my home next day to check the washer. I was contacted 2 days later by Choice with their decision to help replace washer.

Upon returning from vacation, our air conditioner wasn't working. We called and made a claim at 9:00 AM and the repairman arrived within an hour and half. It was fixed before it reached 100* that day! Very happy with how smooth the claim was resolved.

GE Monogram Repair Failure-Unit is not Cooling-Freezing: Choice sent a co. to assess and fix the problem. The fellows were neat and business like, they replaced the part and were gone within one half hour once the part was received. A frustrating situation was quickly remedied. Thank you all.

I called to have a refrigerator fixed. This refrigerator I had for years. The technician was very professional and polite. He couldn't fixed it that day because of a part that needed to be ordered. He said it would be a week. He called me the next day to inform me that he was in a store and saw the part. I can't say enough about the technician that Choice Home Warranty used. I am very happy with their service and quick response.

My septic Was over full, they made sure it was correctly. A thorough check was done. I highly recommend this company. Very knowledgeable what Was going on. Made sure we was happy the work with my septic. Choice Warranty made sure my Sevice was accurate and promptly made sure everything was complete before the technicians left.

We called and notified that A/C blowing warm air. The C/W rep on the phone was quick and articulate. The tech arrived and took care of my problem in the same day. We are extremely satisfied. Kudos to all. Great experience.

You made this very easy. A quick phone call to you explaining my problem. Your representative was polite and knowledgeable. A work order was set up and set to me. I received a call from the local HVAC company the same day and an appointment was set up to do the repair. The service person arrived on time - and was personable. He evaluated the situation and called you with his recommended repair. Within 10 minutes he was back and replaced the thermostat. All in all you made it very easy. Thanks - I would recommend your company to others.

I had a wonderful experience with Choice Home Warranty service. We had our dishwasher stop working and within a couple days they had a serviceman at our house and found the board had been fried as he put it. He has ordered a new board and is told us he will be back to install to within 4 days from now. This is the 3rd time I have used the service and have been very happy with Choice Home Warranty service. I just want to say Thank you.

Furnace Repair: From the start everything went as it should. Quick answer -- service called and scheduled call time. They showed up on time -- went out to get the part -- quick install. Answered all questions - did a fine job. Left his card in case I would have a problem -- which I have not at this time.

This is by far the best warranty company. I called about some issues I was having with my dishwasher and the rep over the phone was very professional. My dishwasher is now fixed and my kids are happy because they don't have to do. And the tech they sent out was very professional to deal with.

Dishwasher Repair - CHW representative was courteous and helpful. Response from CHW was quick and we were able to make contact with the assigned repair person within 24 hrs. Service fee is reasonable and results in a great cost saving to the consumer for the repair. This is the second time we have used the warranty, and are happy we have it.

I had to get a 2nd tech when the first one was too far away and couldn't accommodate my time. After 1 call to customer service it was handled and I had a new tech that could be there when I needed. The tech was great. It will cost more to repair than replace. The 30 day waiting period on replacement is the only downside. Just happy to be able to get a new washer.

Reported on Sunday, repairs made on Tuesday. Thermostat would not kick on, had to be replaced. After replacement, AC was blowing hot. Called repair center back and they immediately returned. Wires were crossed in installation, but very happy with the response time and professionalism.

Plumbing system - Excellent service. Work was completed same day. Easy claim process. Look forward to work with this company many more years. Technician was very knowledgeable and completed task just in 15 minutes. Highly recommended to everyone especially for first time home buyer.

I had a leaking air handler and condensation line in my crawl space. The service was prompt and the repairman was courteous and on time. It is refreshing to see a home warranty company service their clients. I am a realtor and always looking to recommend companies. The number of Warranty companies is not just a list of one. I hope this continues.

Kitchen sink and bathroom toilet leaking - The tech arrived on time and was very friendly and professional. He assessed both problem and explained what was needed. After get approval by phone from CHW he quickly got to work. He was very professional and very clean. The work was completed and he explained everything he did and recommended things I could do to prevent the problems from reoccurring. This was by far one of the best service calls I ever requested. Completely happy with the work and price. I will recommend to all my friends and family!

We had trouble with our Washer. They assigned Micky. He came and found the problem. He is coming back with a part to fix it. He is very friendly and knowledgeable. We liked him very much. We wanted him for any future service. This is our second year with Choice Home Warranty.

Air Conditioning - The company that was sent out was everything you would want from a repairman. He was professional, friendly and informed us what was need and what he repaired. Not only that he was clean and efficient. He was prompt and arrived when he said he would.

Clock and fan stopped working. I could not tell if the oven was on or what temperature it was set to. Technician was quickly dispatched and reported parts needed to Choice. Evidently the cost was over allowed amount so the range was "totaled" and I should receive a check toward purchase of a new one.

Received a call from the service company within 30 min. of submitting claim. Appointment was scheduled for the next day. Service company arrived on time and service was completed quickly. AC is now performing well. I am totally satisfied with the entire transaction.

An A/C concern is always scary, but the service personnel that Choice partners with was knowledgeable, professional and honest! Very pleased!! The monthly price of this Warranty is so affordable, too, as is their trip charge!! It's the least expensive we have ever had!!

Service was completed, 5 days after the initial call. Granted it was over the weekend-but not much could be said when I called. My AC is now working and I am happy enough. The technicians were nice enough. I wish that the response time was would have been more prompt. You get what you pay for.

Job was answered within minutes and followed within two hours. Excellent timing, service and professional work done. My toilet is fixed and is flushing appropriately without intermittent loud running of water. I'm happy with the promptness of service provided. Thank you.

CHW is great. I would recommend this service to anyone. The reps are always nice, friendly, and answered all of my questions. Filing a claim was quick and easy and the rep had someone call me right away. The tech came out right away and fixed the problem in no time.

Was very happy with the plumber Juan ** and he also did my electric. Very very nice. The first electrician I was not at all happy with. He told me coming Monday 4:30 pm never called and finally got him he said he will here at 8:00 am. Never showed up. Then another appointment didn't come. Then 3rd appointment he showed up. Told me what was wrong. I called him to come as he was approved. Never called me back. Thank you for send Juan ** a wonderful guy. Thrilled with him. I was also very happy with fridge guy. Terrific. Any question he explained everything to me and garage door also nice.

The plumber you sent was fantastic, cleared my drain fast and he was very courteous. I had no idea where he could access my drain and he had the experience and knowledge to find it. He had the tools he needed, did the job, and cleaned up. I couldn't have asked for more. Thanks.

I recently signed up for CHW and my refrigerator started making a loud grinding noise about 2 am on a Saturday night. I called CHW on Sunday to report a claim. They were very quick with appointing a repair service company and he came out on Monday. I paid $60.00 for my service call and still have no refrigerator. To my surprise the first claim I had was denied. The tech told me what the problem was and reported it to CHW and they came back with the refrigerator had been not working during the time I signed up for the warranty. REALLY, this is my refrigerator in my kitchen and why would I wait to have it repaired? There was still ice in the ice maker tray that was melting.

When I contacted your Service Agent Precious, I was in by the care, consideration, especially her listening skills. Too often customer service just tries to appease the customer and get them off the phone. This was not the case I found. I was truly cared for as a customer should be. I feel so satisfied that I chose Choice that I have referred a former colleague, a retired mechanic, and a retired Nurse, all "true" homeowners. I will refer others by sharing my experiences with Choice. Choice will always be my choice because of true customer care and true homeowner's service.

Excellent customer service. All the personnel that talk the telephone are very professional, they try to solve all kinds of situations in an appropriate way. I have this home warranty for several years and I have already recommended several friends and they are satisfied for the service. I would recommend to a friend again.

Airconditioning issue - Technician came out the same day I called him. He determined that I had a bad contactor and fixed pronto. Super nice technician that knows his business. Since it was my first call I paid nothing, and I have no idea what he charged the company. Thanks.

Once again I have to say I was VERY pleased with the response time and the quality of the contractor that came out. I reported my claim first thing in the morning and the plumber was at my house 12:30 the same day!! :) My garage had flooded the night before and things were a mess. Thank you again for the service & customer satisfaction you provide to your customers.

I have purchased this warranty after going by the ratings on Google and I should have realized this when the agent pushed me so hard to buy 5 year contract and then pushing me for 3 year etc., Anyways after 2.5 months with the company my AC compressor is gone and they have sent Morgan Air as technician to evaluate. Once he confirms that compressor is gone and need to be replaced Choice Home Warranty declined the claim saying that the compressor was not maintained properly (God knows what their definition of maintenance).

Refrigerator and dryer - Thank you for the men that came to do the repairs. Both times they were clean gentlemen and very respective of myself as well as my home. I carry the same warranty on my rental. My sister, Joan ** in Golden Valley and is also with your company. She feels the same way. Thank you again.

Just purchased this insurance but happy so far! The customer care was very courteous and thorough. The person who came out fixed the problem under 20min. I might have been able to figure it out but it is convenient having an expert come check it out.

GE Monogram Refrigerator - Technician came out and determined a part needs to be replaced. It has been ordered and we are waiting for the follow up appointment. Technician was very knowledgeable and courteous. We feel confident the part and the technician's analysis will fix our problem.

One of the burner in my gas stove was not working properly. Once I submit the claim, immediately I received the details in emails and it was assigned to local support group. The person came to check the issue was very good and found the issue quickly.

I'm well pleased with technician and speed of service he explained everything well and took care of everything. Explained every and when parts would be in, when he would return and if I had any questions to call. I would recommend this service to everyone.

She was generous and she knew what she was doing. She look at the fan and she said she had to replace it. The microwave either she's order parts or she'll going to replace the microwave because it needs a control board.

Your service response to my claim was excellent. Even after the hurricane they got here in a few days. They were very good. They took pictures and measurements. Unfortunately my insurance deductible is too high to use your service. Appreciate the quick response and was very pleased.

The guys who came to my house to check out a possible leak in the attic/roof and found it to be condensation leaking from a vent pipe. They sealed the pipe for me and put us at ease that nothing was wrong with our roof. They were very nice, helpful, and we're able to quickly locate and remedy the issue.

My sewage drain was backing up. So I call the Choice Warranty and told them what I was having problem with something at my house that warranty covered. The warranty claim person asked what I need to be fixed. I told them my sewage was clog and water was getting all over the basement floor when using the washer. They gave me a claim number and I got a email for a services plumber.

BUYER BEWARE!!! Twice I tried to use your services and after a total of 5 visits NOTHING was accomplished!! I BOUGHT a new washer after I was totally blown off after paying the 45.00. I will be on social media warning everybody about this company. I was warned about you and I foolishly ignored it. No More!!

I have been happy with your service. I am a newly widowed lady who finds having Choice Home Warranty very comforting. Knowing that help is only a phone call away. I have had to call you 3 times in the past few months and am satisfied with the results I have had.

On 09/18/2017, requested Closure of my My Contract #** that was started on 3/3/2017. I had paid $375, for the contract period of 3/3/17 to 5/3/17, at the start itself. Call was made at 1.04PM to Ms. **, who claimed to be the Manager too. There still remains an unutilized period of 6 Months & 15 days. Said would be refunding me $33/- out of the $375 paid by me for the 14 months period, after deduction of $50/= as cancellation fee and escalated (???) monthly pro-rate for the Premium.

The technician was great, he quickly found the problem and repaired it. He offered suggestion of how to care for the equipment. He was polite and courteous. He was knowledgeable and careful to protect himself from bodily harm. One of the important thing I liked about this Technician is that he was on time and went right to work wasting no time.

Many thanks for the new garbage disposal. Accurate has consistently done a superb job repairing my appliances. Having a new disposal installed has made my life easier. The drain in that sink kept holding water. Very unpleasant. Am confident that the repairs that need to be done will be done quickly.

Choice Home Warranty was expedient in sending out a technician to diagnose and fixed my issue with my air condition unit. Jackson HVAC called back briefly after receiving the work order although it was during the storm. My unit is now working properly and everything is great.

Choice was fast, CER Electrical was courteous, and efficient. I would recommend Choice Warranty to anyone looking for a high quality home warranty company! I have never been disappointed with any of our contacts or customer service from Choice or vendors.

I was very pleased with the quick response to my service request. I told the rep it was not an emergency, but nonetheless, by the next morning I already had a repair appointment scheduled. The repairman called the morning of the appointment to schedule me for 12-2. I asked for a 30 minute warning call, and he did just that. At 11:30 he called to say he would be there at noon. He actually arrived at the house before I did! He was very courteous and quick.

This is the 2nd home warranty company I have had. And Choice made it clear to me to never ever buy another home warranty from them or any other. They took my money for 3 years worth because they made it seem like they were the best. Well I was definitely fooled and lied to. 3 different claims and 3 declines, huh go figure. I paid over $1200 and didn't get covered for any claim I submitted. Pool pump, dishwasher, and air conditioner. Some of the techs they use I think are in bed with them. TRUST ME KEEP YOUR MONEY, I told 3 family members and 1 friend that dropped them within days, they had the same experience. I honestly believe they remove all their negative reviews, and I believe all the positive reviews are employees being paid. Good luck to whoever gets into this or any home warranty company, they are all thieves. I learned the hard way.

The technician came right away and was very upfront about the problem and the solution. He was able to order the right part and repair our dryer within 4 days of our call. He was also very professional, pleasant, and courteous. We are very happy that our dryer is perfectly working again.

Our AC went out, called Choice and they immediately got a repair ticket out to a repair company and followed up by email and phone to make sure all was working well. The repair only lasted two days, not Choice's issues, however they immediately opened a new case, waived the service fee and worked to make sure we had our ac back. Really, very impressed with Choice Warranty (not so much the quality of the repair that lasted one day... but that is the repair guy, not Choice).

We experienced a sewer back up. We called at 8 PM and had the plumber at the house by 2 PM the following day. They were knowledgeable and polite and work in the rain, big props for that. The problem actually was more severe than with the warranty covered so we negotiated a very reasonable price for the difference. I was more than happy.

I am very pleased with the professionals at Choice Home Warranty. Several weeks ago, my dryer would not start, CHW dispatched a local technician and service was provided, however, a week later the dryer stopped working. I called CHW, and not only were they prompt in quickly notifying the technician, but they honored the 30 day warranty and did not charge me a second service fee. Thank you CHW!

Fine service in one day from call in. Pleased to have three properties with Choice, which is better than previous company. Feedback for scheduling was excellent. Good to have these fine communications. Will renew all three contracts when they expire as Choice is my first CHOICE!!!

Called Choice Home Warranty when my AC stopped working. The rep was courteous, and immediately filed the warranty claim. Within 20 minutes they contacted a service company, and 90 minutes later the service tech was working on my unit. 15 minutes later, the unit was again cooling. You can't ask for better response from a home warranty company.

Choice Home Warranty has done well with three claims over several years. Common sense flexibility has been evident, lending legitimacy to the word "choice" in the company's name. Good communication by the provider and customer is critical to every experience, and I can honestly say that their representatives have listened well and applied reason in each case. In no case did they attempt to step outside of the contract. My contract covers three years. So far so good! :)

Choice Warranty is great. I called in my claim and choice warranty submitted very fast. The claim was for my washer and dryer. The customer service was great. Less than 30 minutes after filing the claims Choice warranty called me to give me the repairman information.

Overall, I have been very happy with my coverage by Choice. When I create a work order, I am taken well care of and typically I receive a call from a service provider within a timely time frame. I have had good friends of mine that I referred not be so happy. They had an issue with their A/C where their Freon leaked at a joint that had to be soldered back and then filled with Freon with a charge of $800. Choice only paid a portion of that and said that they did not maintain that unit properly. How do you maintain a soldered coil? Are we supposed to take the unit apart and check the coil? I am very disappointed in this as I put my reputation on the line for my friends and they want to now cancel their agreement with Choice.

Choice Warranty was very fair when my kitchen stove went out. Couldn't be repaired so it was replaced. A very fair price. My stove was replaced and I am very happy. I tell all my friends about Choice Warranty experience. I will always use Choice Warranty for my home protection.

My AC went out, and I called CHW. The technician called me within two hours and scheduled my appointment. He was very knowledgeable and fixed the problem. The only thing I didn't like was calling CHW, and the very long wait time to speak to someone. The recording said 7 minutes, but it was more like 30. That was the only complaint.

I have Choice Home Warranty for 6 months now. The deductible is only $45. The service is no lesser than my previous American Home Shield. I wish they would allow services like Freon leakage test under the warranty, as was recommended by the contractor who attended the AC repair.

I take reviews very seriously, if someone giving me a goodie for a review means something wrong with the company, for Choice I would say 5 star reviews and I suggest customers from AHS to give it a try. You can log claim online with no hectic phone calls. A tech will be assigned to you shortly. The techs are best in the market and not cheap labors from other countries.

I sent in a claim because my ceiling fan stopped working. Choice was super efficient. I received a call from service technician the same night to make an appointment. Service technician from AAA was on time and very polite and friendly. Ceiling fan was replaced with installation in record time. Choice Home Warranty gets 5 plus stars from me!!!

Great fast service. Received telephone call from Repairman in ten minutes. He was open to doing other work for me that is not covered by your Home Warranty. On the other hand it was hard to understand the people that answer your telephone, very strong accents. Sooner or later we were able to communicate. Thank you for your service.

Received my claim number immediately after claims person talked to my technician who was on the job servicing my furnace and approved the claim. Was able to forward the work order receipt to Choice Warranty for payment by scanning it into my computer and emailing it directly.

The water clogging in my master bathroom was severe so much so that it had forced a leak. The agent was prompt and helpful by assigning the personnel in an hour. The personnel was there at my residence and he not only got the problem fixed but also provided me suggestions on what else I should take care of in the future. The service has been impeccable both from the plumber (Bob) as well as from CHOICE customer service.

I entered my information to inquire about a quote as I am shopping around for home warranty. Well this morning I received a phone call by a sales/customer service representative named Tim. He was nice at first but then forcefully tried to get me to sign up, then got aggressive with me because I would not sign up. He then yelled at me and told me "continue to shop" and hung up on me. If you wish to win my business or anyone else's business this is not a way to treat a future new customer, especially if you wish to remain this 5 star rating. I'm VERY HAPPY I did not accept and sign up. If this is how you treat me from the start I can only imagine what ride I would've experienced if I actually had a problem with one of my appliances.

Garbage disposal - Technician was knowledgeable, professional, fast and on time. He knew my contract and answered questions. CHW handled my claim promptly, was courteous and professional. I haven't experienced any problems.

Your technician was very polite, friendly and very knowledgeable. He went straight to the problem and made a speedy repair. Even my dog, Layla, was very excited to see him, and she likes anybody, LOL! I am extremely happy with the process.

The electrician that came out was wonderful!! He knew what the problem was and reassured me that the wiring in the house was fine and safe. He installed a ceiling fan for me, and charged me a reasonable rate. I will use him again when I have a problem that is or is not covered under the home warranty!!

The plumber arrived promptly, evaluated the problem and the work was completed and performed efficiently. We were completely satisfied with the vendor who was very professional and courteous. We would definitely use this vendor again. We were a little skeptical as our previous service with an AC repair did not go well.

While I wasn't impressed with the technician who came to access my appliance, I was very pleased with the customer service at Choice Home Warranty. They redeemed the issue I had and I'm glad I chose them for my home warranty needs.

First time using the warranty, and I am very satisfied. The technician, Carlos, was very prompt, professional, knew exactly what the issue was, and had me back up and running in no time. The washer is running like it is new again. Choice Home Warranty is a great value, provides peace of mind, and I would recommend it to everyone.

The process went smooth. I made my call to CHW, opened a claim and within 2 days someone was out to assess our AC. Our tech Oscar was excellent, he went above and beyond to fix my AC. He took his time to diagnose the problem and kept communication with me up to date. All of this for only $45. You just can't beat that deal! I would highly recommended CHW and A Devoted Care!

AC Service after Hurricane Irma - As you can imagine being in the middle of a record setting hurricane is certainly unnerving. We lost power (and many other things) and 48 hours later when it was restored there were issues with our AC not working. Called CHW and they opened a service ticket and there was someone onsite the following day. Repairs were made and our AC was operational again. Was skeptical of buying the service but my first interaction was A+.

I was very pleased with my first claim experience. Customer service was very kind and responsive and it was a holiday. A service technician was there the next day. My claim is still open due to a part on order but the technician made sure my washing machine could still be used until he could return. I am impressed with the follow up by Choice.