Choice Home Warranty Reviews

A claim was submitted because the air conditioning unit had stopped producing cold air. The technician responded quickly by phone, but was slow to arrive to my home. He quickly inspected the AC unit and determine with a few minutes that the condenser was the problem and stated to me that it need replacement. When he called the company, he was told to take pictures of the outside unit and the inside unit and spent a long time going back and forth with someone from company on the phone. The inspection last more than 1 1/2 hours. I knew then that it appears that the company was looking for a reason not repair or replace the unit. So I asked the technician was the decision and the problem and he became very elusive and continued to tell me to wait until I get a response from company office. This lack of transparency was unsettling and stressful.

I was very disappointed with how I was treated when I signed up. The guy was not friendly and was not very helpful. On top of that he quoted me that my service fees would be $45 dollars and then when I received my contract it said $60 dollars. I immediately tried to reach out to the guy and left a message and received no callback.

The Vendor - Nonus Heating and Air Conditioning was fabulous. Very fast and professional. The customer service rep was so rude, she was trying to talk over me the whole time. I told her it was 5 days with no air, she said they didn’t offer emergency repairs.

Signed up for Choice Home Warranty over the phone. Never received any paperwork on what is and is not covered. Policy states that plumbing and plumbing systems are covered. I experience a leak from a pipe in the ceiling I was told that because I have steel pipes my claim is denied. My home was built in the 1920s. It has steel and copper piping. First sentence of plumbing under the warranty state "Leaks and breaks of water, drain, gas, waste or vent lines, except if caused by freezing or roots. –" further down they disclaim galvanized pipes. I called to complain and was liken to someone calling their auto insurance company to get their car repaired when it breaks down. I found the comment both condescending and disrespectful. I hope they don't talk to all their customer this way. I believe my complaint to legitimate and worthy of a better response. I will be reviewing whether or not to renew with this company. Very rude.

I purchased a 5-year policy with Sean but he was the first person I spoke with about a policy. I have since found a company that will offer me a lower cost for the same services along with a lower service fee so I will be canceling my policies. This has nothing to do with Shawn. It has to do with the cost of your product.

The fan motor on the heat pump to the master bedroom makes a bad noise and smells. They repaired it and was over the weekend but they got to it monday and had it finished. Great job. I have air now.

I made a claim for my hot water heater - denied. I made a claim for the A/C unit in my rental property - also denied. The reasons for denial are ludicrous and plenty. I will be looking for a company to replace CHW and will not be using them for my other properties. I'll definitely discourage anyone else from contracting with them either. The fees are charged easily enough but the benefits are impossible to get. Can I give less than 1 star?

I was pleasantly surprised how easy it was to communicate with Wayne ** the customer service rep that answered my call. I have been a long time automatic paying customer of a competitor company covering 5 different homes since 1986. I decided to review my options for home warranty service and Wayne really helped me. He was very knowledgeable on your product and I have signed up for the 5 year program. I hope to be a long time customer with Choice. Thank you Wayne.

The salesman sold us our policy and told us that it included everything with our pool. We had to replace the salt water chlorinator and they did not cover it. Later we had an issue with our air conditioner. They sent someone who said there was an issue with the compressor but the company would not cover it and I would need to replace the AC. I read the policy which said the compressor was covered and called. They said it was covered, but would need to be approved and the serviceman would have to come back. I called back to see if it was approved and they said yes it was, but no one ever came back or responded. I had another company come out and figured out that all I needed was a new thermostat. I do not recommend Choice Home Warranty at all.

It took a little longer because of the weather. The technician from Haugstad was very knowledgeable. I was very satisfied. If I ever have a problem with AC, heating or refrigerator I would prefer Haugstad. I Know it is hard to get the same company but we should have the opportunity to request someone. Thank you.

You do not want to publish this. I am not disappointed with Choice Home Warranty, I am very disappointed with the service provider you sent out. After visiting with my HVAC and notifying me that my condenser died in temperatures of 110 degrees and that he was going to get me the best price for a part and installation that is covered under your policy - I called your company and was reassured that this was covered - the service provider's offices advised me contrary to this.

Plumbing stoppage - CHW the associate who took my claim great??? The technician that came to my house was very friendly and knowledgeable. He fix my problem in record time. Overall I am well pleased with the service received. Thank you again for help.

You covered the claim well even though it was a case where I had to use my own plumber. My initial experiences with Choice were not that great but lately you have been excellent. Part of this, is that I had to learn how to use the process.

Being a single women that can't fix too much I need to have confidence that there is someone I can call if something breaks. Reality in use will prove whether this was a good decision but so far on paper I could find nothing wrong with the plan.

I recommend that you choose another company because Choice Home Warranty does not pay its claims. I got this policy on a rental and waited past the 30 day period before using them. My tenants complained that the AC unit was running loud. So the technician that the company had selected came out and said the compressor was going bad.

I am totally dissatisfied with Choice because no matter what problem I have in my home, Choice pays for nothing. I have to pay for all repairs plus the deductible. I have called multiple times for the same issues on the same problems. I’m wondering why do use this warranty company at all.

I signed up in May, 2018 and they customized my package since I didn't need everything they included plus I had some extras. That part was good and I only had to pay $45 for a service call. About a month and a half later my refrigerator started to act up so I called and they said they would assign someone to check it out. I waited a few days and then got a someone assigned. They emailed me a date, (you don't get to choose) and as soon as I saw it I immediately called the company to tell them I needed to reschedule. I had to leave a voice message. The day of my originally scheduled appt they called at 10:47 am to see if anyone would be home within the next and to call to let them know. I came back early from my vacation, I just had a feeling and had just missed the call by about 5 minutes, so I immediately called the phone number and told them I would be here. My window was 11 am to 4 pm. They never returned my call and never showed up.

The representative, I spoke with was, Saul **. He was very thorough, and polite. Covered and explained the plan where it was easy to understand. Very satisfied with the salesman. Also plan seems to better than the last company, that I had. Guess the next year will tell, or when I need to use it. That will be when I know for sure how good plan is.

I called to compare and these people are very ignorant and want to force you to purchase their product and when I said I want to confirm they become nasty. REPORTING THEM RIGHT NOW TO THE LOCAL NEWS STATION.

My orig service I called 6-14, got scheduled for 6-26. On 6-26 the tech canceled. Told me to reschedule my call with Choice. I was responded to with a 2 day wait. On day tech arrived I told him what I found wrong, ref. Leaked all refrigerant had leaked at the outdoor section. I was told leak test not included. Choice will call. While here tech took pic of indoor coil and reported to Choice with pics. Tech was here less than 15 mins. I never received a call from Choice until I made hot response e-mails, I found the leak and told Choice. I was told a tech will be here in 2 days. When he looked, he said, "Yes it's a leak," and left. Said Choice will call me, again thru e-mail back and forth.

I had a problem with my refrigerator as it was not cooling. I called the warranty company and they got a contractor who contacted me very quickly. I am very happy with the warranty company's quick response. I would recommend them to family and friends for sure.

A/C BROKE DOWN ON A FRIDAY NIGHT 108 DEGREES. The Choice rep named Wyatt approved an emergency appointment with my local tech as long as he called upon his arrival Saturday morning for an authorization number, for Choice Home's tech would not be out for 4 days. (Ridiculous!) My tech arrived at 7:00 a.M. Cst Saturday morning as promised. I called Choice Home who kept me on hold so long, my tech finished the repairs, couldn't sit and wait any longer for Choice to pickup the phone so he left after I paid him $240.00.

I was promised that CHW would be prompt with claims. However, it has been 4 days and I still have not yet been scheduled for an AC problem. It's been well over 90+ degrees. I would not recommend this company to anyone. Every time I call to speak to someone I get hung up on.

This was our first claim and so far it had just been an okay experience. I put the claim in on a Thursday and it was the following Saturday before we got the garage fixed only after having to handle it myself and do a reimbursement claim. With American Home Shield at my old house things were done in a couple days and I never had to go through a reimbursement claim. I am still waiting to see how fast the reimbursement goes through. Also I find it ridiculous that you all weren't able to get someone to do the claim through you all so you make me handle it myself but yet I still had to have the technician call you all to tell you what was needed to be fixed and how. Especially since I was on hold for over 30 minutes to get ahold of a claims specialist which made the garage technician have to leave for another job and come back later.

Very Professional and I did not worry about anything, At the finish of the work, he cleaned the area and asked for $45.00 and that's what I called professionalism. The company was Serenity Plumbing Inc. The person was well behaved and trustworthy.

Made the call to Choice, they immediately contacted a repair company. Called left me a message as to when the appointment was. I spoke to the person regarding appointment time. He was very polite and came at set time. Unable to repair right then, had to get part, then even came back on Sunday to finish repair. Very pleased.

The Vendor who came to the house was knowledgeable, educational and very professional. Will ** of A Devoted Care services was phenomenal. And he was sent by Choice Home Warranty. Anytime I have had to call, CHW was quick with a response and setting up an appointment with a technician. I have literally saved thousands with them and recommend them to friends/family. Thank you Choice Home Warranty for making my life easier and less stressful.

HVAC unit quit and we needed A/C badly. Service Technician was on time and he was Courteous, Knowledgeable and Professional and fixed the unit promptly. We could not be happier. Being a retired Professional Home Inspector I basically knew what he was doing and I just watched to check his thoroughness.

Great customer service. Our upstairs ac stopped working during a holiday week that was also one of the hottest weeks this summer. Our home was 88 degrees upstairs. The repair guy came out in just a few days and repaired it the same day.

Could not get local company out to fix machine until July 10, 2019. Air conditioner is in Phoenix Arizona 114f. day. It went out July 7, 2018. Called the recommended local company. Could not get here sooner. Suffered 90f. in house. Cannot sleep. I had to cancel appointment. Called repair. Could not wait. Local company came out July 7, 2018. Cannot get repaid by Choice Home Warranty because they would have to give okay Sunday July 8, 2018. All in family suffering. So paid myself for repair. Contract did not help me.

Both these items, my refrigerator and dishwasher were claimed in early May. Hamilton Home Appliances was assigned to both and deemed the dishwasher unfixable and needed to get a part for the refrigerator. When I contacted Hamilton's technician he said he could no longer work for Choice. I then had to get back with Choice and finally technicians were assigned from Sears Home Services, but 2 separate Claims because Sears did not have a technician that could do both. The first Claim be Sears on the dishwasher was also unfixable and I am still waiting for my $250 settlement which I believe to be low but better than the oven claim I had to make last year.

I have very bad experience with this company and their coverage. If you think that you are buying a home warranty so in case if any appliance fails it will be repaired then just it is a wishful thinking. I had recently two claims one for a sump pump and home AC unit cooling failure. Both claims were rejected because the sump pump that was covered was actually a sewage pump (they never clarify this whether you have a sump pump or a sewage pump in your home) second that in AC unit capacitor was blocked by particles thus it is not a normal wear and tear so they refused to replace the capacitor (cost $12.00) and filling the Freon that was blocked by getting air intake.

I purchased this warranty two months ago for the home that we were moving into. I had a problem with my air conditioner. It was cooling, but the compressor would never shut off. I ended up with a $200 electric bill for less than 700 square feet! I called the warranty company. They arranged an appointment with a company. The day the company was supposed to be out here, I get a call from the company saying that their technician had a family emergency and they needed to reschedule for the next day. I agreed. The next day they call me and say that their technician had been injured on the job. What, they only have one technician? This was July 2nd. So now they weren't going to be able to get out until July 5th. I said, "Forget it." and called the warranty company back. They assigned another company. They were supposed to be out here yesterday between 9 a.m. and noon.

Air conditioner not cooling and it not cutting off. The service was very quick. Due to the fourth of July they were not suppose to come until on Friday, but the man called on Thursday and said he was on the way. What a blessing and he was very nice and had my unit running in about two hours. He had to replace a part and it did not take long. I would recommend this company to anyone who wanted to get a home warrenty.

I must say that your phone representative was polite and found a repair person for our air conditioner. It failed to work on July 4th and in Pittsburgh the weather was brutal. I was hoping someone could come on Thursday, the 5th, but I do understand that this is a really high season for air conditioners to malfunction. The worker came on time, and had it repaired within an hour. Thank you for your help.

The unit needed replacing. Even per your recommendation. Yet you consider it an upgrade and only pay about 30% of the bill for the compressor only. I had the lowest quote, even lower than your technician to fix the issue. I know per your guidelines this is called an upgrade, in the real world it's called fixing the problem because installing a new compressor would not have worked and neither your company or the technician recommend this. Also the last day of trying to get this resolved, I was disconnected 4 times with your regular toll free number prompt for claims with no call back after being connected. I was provided a nonworking number to contact my case manager by 2 of your representatives. To be eventually told it was the right number and ext. But you were having phone issues.

investigating what I believe is a rogue technician.

Stove Repair - The service person was very personable and seemed to be aware of the problem and how to repair it. Until the part arrives and is installed, I can't give an accurate rating on value and coverage. He was an hour late and I had to call him to find out when he would actually arrive. I understand running behind, but it would have been nice to get a heads up. I ended up wasting my entire afternoon because of it.

I purchased a Home Warranty Insurance from Choice Home company. When I was searching the company quote online, the customer service representative took only 20 seconds to call me and gain my business, but when requesting their service (to report Claim) I get 2 minutes voicemail, and the machine hangup. However, I made the claim online. I have not heard from anyone yet. It has been 1 day. I feel like the is this company is a scam. I hope this review will be a learning experience for other consumers.

This warranty did not meet my needs. They say they will cover the major appliances including air, heat, water heater, etc. But when an individual needs a failure fixed or repaired this company relies on deceptive wording to deny the repair. It is an affordable contract, $450/year. But don't waste your money. They are crooks! They find a way to deny payment for any repair. Please don't buy into their deception. Find another warranty!

My claim was denied because of lack of experience of the serviceman. So I contacted y'all. Spoke with Miss Nicole ** about the problem. She said she would contact the serviceman and call me back. Didn't hear from her after the second day so I call about 4 or 5 time. Left massage. Still did not hear from her so I just call as I want to buy a new policy. Once I got someone I told them to cancel my policy. I was connect to Miss **. She was very helpful and concern. She is the only reason I keep my policy. She at least look into the problem and send a new one. I was trying to tell y'all why my claim should not have been denied.

I was very happy with the results of my complaint. The company replied very quickly. I hope the future will bring the same results. When I first contacted the company the agent was not very helpful he spoke in.

Totally frustrated with claim service! Submitted claim and was assigned inspector, inspector showed up on time but... He did not have any testing equipment or knowledge regarding my issue. He responded to Choice Home Warranty that the problem was handled. He did not submit any information that needed to be submitted. Choice closed my claim. After repeated calls and long phone holds, Choice twice told me they were waiting for the inspector to reply. Finally got through to Choice that I still had the problem, another inspector was assigned. I waited 4 hours (11:00 AM to 3:00 PM) and inspector was an no show. At this point I feel I am not getting any of the service that I was assured I would receive when I signed up for a 3 year contract. I feel that Choice is a total RIP OFF!!!

Basement pipes broken. Every time I place a services request either denied or no one to do the service. I wasted more than $200 on advance 6 years services to get nothing. I tell all my friends on this bad experience.

We had a large leak in our plumbing. Damaged drywall, flooring, and ceiling in all 3 floors of our home. We had to turn off the water to our home. They could not get a technician out to us for 6 days! SIX DAYS without water with 4 kids living in our home. UNACCEPTABLE! They told us we could get our own technician out and they would reimburse us. When we did that they only offered to reimburse us half of what we were going to pay. They are horrible at returning calls. They don't want to cover anything. They never let you speak to manager. NEVER have I had a good experience with them! DO NOT USE THEM!

Choice Home Warranty sent a service technician out to see why my air conditioning unit was not cooling. The service technician diagnosed the problem provide me a receipt of service came back the next day to install the parts. After installing the new parts some kind of way he shorted the air compressor and tripped the electrical outlet, the air compressor was never an issue but after installing the parts and tripping the electrical outlet the air compressor stopped working and the fan stopped turning which both were working prior. He advised he would contact Choice and advise them of my new issue he left my resident and said he would get back with me.

I contact Choice now 2 weeks aha and made a claim for the repair of my garbage disposal and yet to have it resolved. Very disappointed in your services and will be cancelling my warranty as soon as I can get this resolved.

I need the statement - receipt for the last policy which I just purchased last week, before the July 4th holiday. Service has been satisfactory with all the other existing policies which I already have for my rental properties.

Rachel was very good explaining things. The only thing I would change is Don't wait until the end to discuss 5 years. In the beginning that should have been mentioned. I did do the 5 year plan anyway. Rachel was very professional and answered all our questions.

Was advised that Choice Home Warranty could not find a vendor to fix my A/C. Was directed by e-mail to find my own and I would be reimbursed! Contractor has to call for “authorization“! Well 23 minutes on hold and contractor finished work in 10 minutes! (Capacitor was replaced) He couldn’t wait and now claim was denied! They failed me by not providing a contractor and then they failed me by denying a simple $65 part claim! Plus service fee! Awful customer service too! Told me they would review and e-mail back in 4 hrs... still have not heard back!!!

Great service, I called in the claim (Disposal in kitchen leaking) the night when it occurred and the next day I had a tech at my home replacing the disposal! Very happy with the service and professionalism. I'm so happy I have Choice Home Warranty.

Technician Chris was very friendly and efficient. He stated that a part must be ordered for the stove and he would return to replace the part. I would recommend Choice Home Warranty to anyone in need to repairs to home equipment.

I had the worst experience with my first claim with your company. The customer service was horrible and insensitive. I was on hold for an hour the 1st time I called. 1 1/2 hr the second time, another 1 and 45 mins another time. When I call they don't even listen to what I have to say before transferring me to claims. You sent me a fly by night contractor who did not diagnose my problem completely which caused you to deny my claim. I had to pay $65 to have a reputable contractor come out and diagnose the right problem and you approved it then. But then I had to wait a whole 30 days to get re-imbursed $250 of the $350 he charged me from my warranty that I pay for monthly. This was my first time and last time with this company because this was a poor representation of your company that I DO NOT wish to deal with in the future.

The technician was fine but the communication between me and Choice Warranty was terrible on your part. The phone number you gave me for the AC company did not work and your people were not able to communicate with them when I asked for appointment verification. I was on hold for over 30 minutes while waiting on someone to answer the phone and had to call in twice to get no results.

I wasn't sure when the repairman was going to show up. He called and we set up a time 9am, but I rec'd an email that said something totally diff. 11-3. We ended up calling him when he wasn't there at 9am. He showed up at 10am in his car and no logo vehicle and no logo shirt. He asked for a shop vac which I didn't have but found a vac out in the garage. He said it was a shop vac and used it to suck out the water in the dishwasher but it wasn't a wet/dry vac and nasty water sprayed everywhere on the floor. I had to find and grab towels and help him with the mess. He figured out the pump was bad in the dishwasher. So as far as a repair person is concern, he's doable, but he's a little disorganized and he should carry his own tools (wet vac).

I reported a problem with the washer not completing cycles. Within a couple of days two technicians responded and first diagnosed that the timer may be bad, but before ordering the part tried a couple of quick alternate remedies. What they found was the cold water intake screen was partially blocked; cleaned it and ask that I try to use the machine. Machine now functions properly and I now know what to check as a routine owner maintenance item. Thanks!

From the placing of the claim to the work completed by the contractor, the timing was awesome. The contractor was very knowledgeable and cared about the service provided. Glad to be back in an air conditioned room. My warranty with this company is by far the best that I have received. The value is great for the services that I have gained.

The claim was handled promptly and expertly. My claim was concluded in a very appropriate manner. I did not have to wait for my answer and it was dealt with very efficiently overall. I would certainly recommend and have discussed with a friend.

It was a fast response. 5 star is good and professional, I like that Choice has an online system that allows for immediate reporting of issues. The overall service from start to finish was pretty user friendly, Not much more to say.

I was very satisfied with the service that was rendered for the issue that I had at my home considering I had to wait longer for someone to come and render service due to my first appointment was on Friday and someone came within the time slot on Monday. Thank you for allowing me to use your service for my home????

I purchased a two-year home warranty for my residence and pay for the warranty in full. My central air conditioning unit stopped Cooling the end of June. I filed a claim to have it repaired and it took them a week to get a repairman out to see my air conditioner. I live in Las Vegas and the average temperature was 104 during that week. Within 2 hours after the time that repairman was there Choice had emailed me denying my claim. My central heating and air conditioning unit is 8 years old. Has been maintained annually with a professional Heating and Air company. The machine has not been touched in any way other than the filters changed and per season service. Heat in the fall and air in the spring.

I find your service to be terrible. My claim was denied with no explanation. My toilet was overflowing water on the floor. When the man came he couldn’t repair it because you are denied it. What am I paying for this seems like a big scam. I have several friends that have the service. I think we will all be canceling. I think I’m going to post on social media how horrible Choice Warranty service Is. If I can rate you as a -25 I would.

The burner broke on our stove. The technician they sent didn't know what he was doing. It took a month to get it repaired. Called to cancel our policy three times the end of May. They still took out money in July. When I called, they said there was no record of my having spoken to anyone. How can all three people be that incompetent to not record it. They would not give us a refund even though it was their fault. They are one of the worst companies I have ever dealt with.

After spending the previous night going downstairs to use the bathroom, I called Choice Home Warranty to have someone look at my upstairs toilet. I had problems before, but this time I believe it's fixed. Choice Home warranty took my claim and sent Best 1 Plumbing, LLC the same day. The plumber arrived within 3 hours of me calling. He came in, assessed the problem, called Choice Home who approved it immediately. The plumber was finished in 10 minutes. Amazing! Thank you, Choice Home Warranty.

The tech called before he came, arrived on time and diagnosed the issue with my dishwasher. He still has to come back to finish the repair job, but I am comforted in the fact that he explained everything to me before he left.

Every time we have called Choice Home we get a response quickly. The professionals sent to complete the work are just that professional. We have been customers for several years and are happy to have this service. The response time is quick. Repairs are completed promptly.

Fast service and toilet was fixed, technician wore booties so he wouldn’t mess my white carpet, I was unable to find the part myself and I couldn’t believe he had it on his truck, and the cost was only $35.

This company is a scam. They do not provide any service. They hide behind a "contract" with every possible loophole that would benefit them as to why they do not have to warranty your claim. Our rep was Tommy **. He did not return emails, messages, or phone calls. He was rude, unprofessional. We used a different phone number to call and finally got a hold of him. He should not be employed in any form of customer service.

I love Choice Home Warranty. They are wonderful, my appointments were made so fast. The service guy called ahead to let me know he was on his way. I was very satisfied with the repairs. I’m currently telling all my friends with homes to invest in Home warranties. They give you a peace of mind.

On their website, they say if they cannot repair it they replace it, which is not true. It's a false advertising. This is second time with they did to me. First it was my washer leaked and they came to repair it and they said it's not repairable so the replacement value is 350.00 and I thought it may be true, second time my stove got messed up. I call for service. The technician came, charge me $60.00. and said it's beyond repairable because parts are not available and they offer me $350.00. I search the parts and all the parts are available with Genair but it cost more than $350.00. In my case they actually paying me $290.00 and I am with them for last three years. In three years I had only 2 claims and they don't want pay for that. My suggestion to anyone who is buying this warranty please do not fall into their false advertisement. If you notice on their website you cannot post anything but they have excellent reviews, I can bet all those are fake reviews. I can't not emphasize any more to convince to not to buy this warranty. It's a fraud company.

Saul ** phoned me earlier this morning. I was in a meeting and asked him to call back at 4:00 pm. He did exactly that. Saul was professional, concise, and cheerful. He answered all of my many, many questions thoroughly and clearly. He offered “additional” options, of which I purchased ALL! That man can sell! He was a pleasure to work with.

Do NOT waste your money. I've been with them for a year now and the compressor blew on our a/c unit in the middle of summer in Texas. They're saying it wasn't normal wear and tear so they are refusing to cover it. Every A/C technician that has come through our house in the last couple days has said they are really bad about not covering customers' claims. They sent me out a cheap a/c repairman who was shady and trying to sell me stuff without going through the home warranty. Save your money for a better home warranty where they won't rip you off.

The young man that help me was very knowledge of your service Abe **. Your service sounds just as good as the one I had just cheaper that's good And the call service was cheaper too. I'm looking forward to be a customer of your company.

The representative was polite and courteous. He took the time required to explain the program. When the price was not convenient for me he sought a solution to fit my budget. Overall I was pleased with the way the call was handled.

Technician was professional and explain why I had the problem. Also explain what to expect in the future. The only downside was I placed the service call I had to wait seven days before the company could service my problem.

Isaac ** always provides pleasant and timely response. I spoke with him several times and he express knowledge in what he is doing and performs the updates quickly. He returned my message within 10 min.

My first time using Choice Home Warranty service. So far I am pleased with their service. It was easy scheduling the service call. They had a service technician at my house the next working day. They fixed the problem with my garbage disposal. Thank you!

It was easy to schedule. The tech who came out was very knowledgeable and professional. The only improvement would be the timing of when someone could come out. I put the order in Sunday morning (in a heat wave) and had to wait until Monday around 11 am for someone to come out.

Both encounters were top notch. The persons who arrived were professional, polite, and fixed my problem. However, there is something else that bothers me. Other than the fact that the service provided was excellent, I don't like the $45 your company charges us for each service call visit. This is in addition to paying over a thousand dollars a few months back for a three year service contract (which means I paid for two years in advance!). I ended up spending an additional $90 last month. So, I think the service charge could be more reasonable. Perhaps a maximum of $45 in any month might be more fair. Or a lower house call charge might be apropos. Thank you for the opportunity to tell you this.

AC broke on weekend. Was given Monday between 11-3 for a technician. Did not show up until 6. But all worked out well because technician had replacement part on truck. No AC for somebody on oxygen who depends on a controlled temperature is not fun.

Air unit was not putting out cold air. Filed a claim on a Sunday and problem was fixed within 24 hrs. Now that is what I call customer service. The tech who came out from Emergency response HVAC-R services was great. He had the unit running 5 minutes after he arrived. And he arrived on time.

So far I have been very satisfied with Choice Home Warranty. I had a problem with my dishwasher and a/c and it was fixed as soon as the parts came in. I am a new member and have been satisfied and looking forward to continuing with choice home warranty.

It has been almost 4 weeks and our oven still isn't working. The repair facility, (the second one, since the first one never showed up) is waiting on a part from CHW. Our initial call to CHW was 6/8/2018. This is a long time to be without an oven for a simple part.

My AC has been out since Saturday. I waited on hold 90 minutes and asked for a new vendor who could come out before Monday. I lost my place in line and the one I got gave me a later window to come out than the original. They were not able to finish the repair because they had to get parts so assuming they come out today will be 5 days. I had a much easier process and experience with American Home Warranty.

AC break down within hours repair work done. Chaotic rework approval process put customer in limbo. No updates provided after repeated request. It has been overnight without AC in the heat of Texas summertime. The technician still waiting for rework approval.

The person I spoke with at the call center was unconcerned about our issue, to the point of rude. She told me our issue wasn’t an emergency - no toilets in the house for 5 people, including 2 special needs children, and if I didn’t like it I could file a complaint and hung up.

I put in my claim on Sunday morning thinking I might hear back from Choice Home Warranty in a few days. They set-up the service the next day and the technician contacted me to tell me a rough time window. He was friendly and throughout the service call explained to me what he was doing and made some recommendations to me on how to keep the unit clean moving forward.

TRUE TESTIMONY - PURCHASE CHOICE HOME WARRANTY AT YOUR OWN RISK!!! I purchased a Choice Home Warranty Plan about 2 yrs ago that covered NOTHING THEY AGREED TO COVER. I called them concerning a refrigerator I recently purchased. The repairman responded promptly and collected the fee and stated the problem (freezer iced over) was not covered because I did not have a previous service record. I called CHW about A/C not cooling. Repairman responded and collected the fee and then said the issue wasn't covered due to no service history.

The Customer service representative was cordial, knowledgeable, and friendly. He answered every question and explained it every aspect of the policy in detail. He made the buying process experience pleasant and easy. I received a confirmation email as we were still on the telephone. I am definitely recommending CHOICE Home Warranty to family and friends.

The previous owner claimed the Choice Home Warranty was the best thing ever. I've been in the home for a year now and have found the warranty to be absolutely worthless. Buyers... PLEASE read the list of limitations and exclusions VERY CAREFULLY. Essentially, the warranty covers just about nothing. Here's an example of how almost all the parts of a supposedly "covered" appliance are listed in the exclusions: BUILT-IN MICROWAVE INCLUDED: All components and parts, except: EXCLUDED: Doors – Hinges – Handles – Doors – Door glass – Lights – Interior linings – Trays – Clocks – Shelves – Portable or countertop units – Arcing – Meat probe assemblies – Rotisseries.

My central air conditioning unit went out June 15. I submitted my claim to Choice Home Warranty on June 18th. They supposedly scheduled an appointment with a technician on June 22nd, 2018 with a window of 11:00 AM to 3:00 PM. I took a half day off of work for my appointment, my window closed and I called the technician to see what happened. The technician returned my call, he stated that Choice had never scheduled any appointments with him and that he received several calls that day regarding appointments from Choice customers. He said he wouldn't be working with Choice in the future due to this.

It was easy to purchase the policies for my two apartments. After I closed the deals I realize that it would me more convenient for me purchase annual policies instead of 6 years ones. I did the change from 6 years to one year over the phone. It was lengthy time to get a representative to assist me, but once I was connected to one the process was sound.

They did a great job, they did an assessment, work was very professional, Choice customer service was great to deal with. They found the leak and did the work right away, small deductible, professional service. It was my first time using choice, I’m glad I chose them.

No one answers the phone. On hold hour and a half before hanging up. Called new customer. Answered first ring but they couldn’t help me. Sent me to claims. Stayed on hold 30 more min. Hung up. The tech that was sent was 2 hours late. Couldn’t fix it (refrigerator).

The repairmen were knowledgeable, courteous and efficient. My wife and I were please and impressed with the repair results. I hope that you continue to hire only the best people of the professions and provide the service that we come to expect. Thank you.

The bottom line is that once we worked through what it was I needed to do to get scheduled, the chap who came to my house Andrew from AWS was extremely polite, honest and competent. He represented your company quite well.

I had six visits to fix a toilet. It never got fixed. API Plumbing came out twice. The first time he raised his voice and was mean. The second time he told me that I was making him lose money and that he could get killed coming to my house. Then I discovered that he filled my bathtub with black scum. I cleaned it up and noticed my bathtub was chipped. Then I noticed a big hole in my sink. So I called Action Plumbing and I was called every name in the book from an ** to a ** idiot a ** and they hang up on me. Choice has not been any help. Stay away. They are terrible. One vendor told me they suck.

My 1st experience has been a mix of both good and odd. The initial call was excellent. They said I would hear from the vendor within 24 hours. But instead of a phone call to arrange a time to come, I received an email that night for the one time frame I could not be here. I followed up with emails and 3 phone calls and finally spoke to the tech and we were able to meet that morning. He came, took pics and then said he had to get authorization to order the part (washing machine pump??) and would do that immediately. I paid him for the service call and he promised that he would be back either the part ASAP.

I called about my air conditioning not working. In 107 degree heat outside I was told it would take 4 days to get a local contractor. I am a 70 year old Parkinson's patient. Not acceptable. Called the contractor and set up an appointment for the next day. Why couldn't CHW have accomplished this???

Daniel was really nice, polite and informational. I chose the one year plan because I am on disability now and cannot afford anything else. He provided a five year plan and a one year plan. I needed my service to begin in August and this is how he dated the policy. Thanks.

I signed up with a man named Greg who gave me a song and a dance what I was getting with signing up with Choice. He collected my $45 and told me that he would send me all the information pertaining to what the company was offering etc. I never received it and when I called him back I could not talk to him. I called 5 more times and nobody listened and sent me to a dead end.

Salesperson fast talking, didn't lie but didn't tell whole story. Signed me up for 3 years -30 day wait period for service to be billed at beginning of service - billed 3 days later. Called company tried to explain what happened - very curt much exp. with my complaint -- did cancel and quickly hung up on me. Terrible customer relationship. Consumer beware of this slick company -- may be the least expensive for good reason. Read some of the reviews on Choice many read like a war zone. I wouldn't do business with these folks if the service was free.

You refused to honor your contract when my A/C compressor failed when NO valid reason was determined. I will NEVER recommend Choice to anyone even my worst enemy. I would love to take you to court. I anticipate contacting a lawyer to pursue this matter and contact the New Jersey Attorney General over this matter.

Claim placed 06/14/2018 took 15 days to fix the subject claim which was affecting the use of kitchen sink, Choice should have dealt with this case promptly and in a shorter time, I believe the contractor handled the case at start wasn't professional enough led to this situation.

Put claim in online. Received claim number and repairman information same day. Following day unit was fixed with excellent customer service. I’m very pleased with the prompt response. Some say these companies are not reliable. Totally not true! I’ve been using them for 5 years, and very happy with their services.

Atlanta, Ga - First with this company my refrigerator went out. Took them weeks to get back to me. They said it cost too much to repair, so they are gonna send me a check of 380$ to buy a new. Who buys a refrigerator for 380 bucks? Second my AC went. They sent 3 technicians in which I had to pay 65 dollars for them. It took them over a month in this hot summer with my pregnant wife to deny my claim. They said I didn't change my coils and whatever. Some of those things I don't even know what they are, you will have to be a technician to know.

The claims process was simple, but the company assigned to fix the issue was very unprofessional, they did not show up 4 times. Even the CHW was not helpful in resolving the issue. I am going to cancel my service.

My AC unit die. Choice sent a contractor to do an assessment. They determine that the unit would need to be replaced. It was determined that the compressor was die due to wear and tear. After I gave proof of maintenance. I was given the $1,500 buyout.

On Friday, June 22 I called to report our garage door opener wasn’t working. We couldn’t get anyone to come till Tuesday June 26 and he was an hour late. He wasn’t able to repair and said he would contact you. Two days later I contacted you and he still had not contacted you. A rep from CHW contacted him and authorized a new unit. They are not coming until July 2. I would not use Ace Garage Doors again and am unhappy that you sent them. Our warranty is up for renewal in January and I don’t think I’ll renew.

This is my first claim. I had a clogged drain that should have taken maybe 20 minutes to unclog because it happened twice before since I lived in this house (9 years). The plumber was at my house for five hours. It took him minutes to diagnosis the issue but it took almost two hours to get approval before he could do the work. Then the plumber was there for another three hours. Honestly, I would have preferred to call the plumber I have been using, paying the higher price for him to be in and out. My husband left work early and wasted a half of a day.

I had to wait a few days for you to get a service man here. I do understand that our temperatures just rose quickly and A/C were just turned on. When the service man came, he found what was wrong and he did not have the part and had to order it. He did have it the next day and then came back and installed the part. It is up and running now with the hot weather. I was very satisfied with him.

My air conditioner went out and the very next day a CHW technician came out and determined my fan motor was bad. It is ordered awaiting repairs. I would highly recommend CHW as you never know when things will break and CHW has your back. Great value and fast service.

Matthew was awesome and he made it an easy decision to choose Choice! I was only on the phone for a short while and he answered all of my questions. It was easy to make the switch from American Home Shield to Choice.

I cancelled my contract the same day I started it and I called to cancel and Tony hung up on me. I will expect my money back in my account no later than Monday morning. I have researched your company on New Jersey class action lawsuits and have decided to cancel now.

Just wish I changed to you guys long ago. The company I had didn't care about us. And I have two houses. That they have been warranty for over 19 years. I didn't know that you guys were better. Till I got an email from your company. Thank you very much.

I just signed up today for your policy and then I went online and found nothing but bad reviews. Stating its' hard to get thru to you, hangups on the phone, makes excuses for not paying on an item etc etc. Stay away from you states others online. Now I feel that I did get SCAMMED.

I bought this warranty to lessen my stress about appliances and HVAC unit, but since I got them it's been nothing but stress with them besides the long wait time when you call them. But when you finally get someone they have no idea what was communicate to previous agent, but the last straw for me was I put a claim on 5/4/2018 it took them almost two month to come up with a decision on my claim which was denied after I paid all that money every time they sent a contractor and told me I have to make repairs before they can cover me which I did and still denied my claim saying my condenser have rust.

I was using the reimbursement process and was on hold for 25 minutes. This whole time the service man had to wait here just to get someone to talk to and then after we finally got through the questions took another 10 minutes at least to get approval to replace the part. All total that phone call was 36 minutes long. Most service people do not want to wait that long at all.

I really appreciate the help I received from a Young Man By the of Kyle. He was very helpful to me and my needs. I heard about your company from one of the Men I work with. He told me that I would be very satisfied with your company, so I am willing to give the company a chance.

Everybody involved in the process from the Choice representative on the phone to the gentleman that showed up at my house from the appliance squad were absolutely wonderful. The insurance I have is for my property in Florida. I’m going to try to upgrade it to take care of my property in New York. Thank you very much.

A very pleasant young man arrived yesterday at my home right on time and did a very competent repair job. He was able to diagnose the problem causing the leak promptly and set about repairing it. If I had another plumbing problem I would certainly want to have him do the job. Thank you.

Call for service last Thursday. Although had fast respond, my repairs have not been made. This is my second time for service. The first was done in timely manner. Talk with two representative. They were very kind. One tech came and promise to return. Have not heard from the tech. It has been 8 days and the repairs are not done.

Brian was always very responsible for his job and arrived on time. He would call or text to us if late. He found the problem right away. Very easy to work with. Strongly recommend to use him as the specialist.

First, I was pleased with the price and what this policy covered. Second, I was displeased with the badgering I went through with the sales agent that called me. I failed to get his name because he hung up on me when I kept turning down his policy enhancement offers. I tried to tell this person that I only wanted a 1-year policy but he kept on and on with these discounts offered for the 5 and 3 year policies. Fortunately, for CHW, I had already signed up for the policy before the harassment or I may have hung up on this person!

Prompt, courteous service. Fixed without hesitation. I have two homes that I own, both homes are covered which leaves me a confident feeling that if anything covered goes wrong it will be fixed. Have recommended CHW to family and friends.

I plan to stop business with you as soon has my problem is fix. Your management have done a very poor job. It was not the technician fault. Your company has delay and was very rude to him. Robert ** at Fix it was stop every which way he could to solve the problem. I even heard you would not paid him. You sent another technician JSC to do the same work and now after almost two months he said he here in next Tuesday with with parts. That just on the dyer. Robert ** has done everything he could to solve the problems. Your is why I changing.

The representatives emcid not even know the office hours. Forced me to continue to deal with a company that no called, no showed on several occasions. Middle of the third day and having to escalate my issue I have air. The person that fixed it was super great. It's sad it took so long. And they would not change the contractor.

This is my third policy with CHOICE Home Warranty and I really believe they give a great value to their customers. Again Maurice took very GOOD care of my needs with my new purchase. Be it that this home is for my daughter, it was imperative that the house have this coverage as it will liberate me from most incidents that may occur. Thanks!

Enjoyed the conversation with the agent. Having actually checked out the reviews before purchasing helped me a lot as well. Hope that I never have to use it, but knowing that I am in good hands does matter! Thank you!

I live in Mesa AZ and one of our two AC units quit working. With the temp over 100 degrees, the other unit was able to keep the temp in the house under 88 degrees (still uncomfortable). Choice was quick to respond and responsive throughout the whole process. They kept in contact and were genuinely concerned for my satisfaction. I am glad I purchased a home warranty from Choice!

We were very impressed with the technician (Edwin); he did a great job! And, we're very happy with Choice Home Warranty! Their customer service is outstanding; when there is an issue with a job being completed thoroughly, they have ALWAYS made things right and we would certainly recommend them to friends and family. Thank you for the outstanding service!

It was a pleasant experience. Representative seemed to be very knowledgeable and also let me take my time and make a decision and call back later. I thought was nice not being pushy and allowing me to take my time. Thanks.

I was very happy with the entire process until I was told I had to pay $119 for the labor of a second person cause my washer was stackable, when questioned customers service that this was not specified in my contract... she said in a sarcastic way “we didn’t say we would cover the labor of a second man either“... I feel that this is something that should be fully disclosed so we are prepared to pay for more than just the service fee we have been told... When I bought the policy I was explained that the service fee was all I had to pay... that parts and labor are included.

Very disappointed that had to purchase a garage door opener remote because your service rep did not approve one even though there was one available with the new opener installed. This shines a very bad light on the quality of the contract I have.

Superb customer service, Prompt assignment of work order to the technician and work completed same day. Overall very happy. I definitely would recommend friends and family. It’s very well worth the money spent on yearly premium. Very reliable and efficient service.

It took an entire month to get my refrigerator fixed. The first technician who was supposed to do the job did not show up, the second did not fix the problem, the third did not show up twice. These missed appointments wasted about 12 hours of my time. Choice Warranty did give me the option of finding someone else to fix it, and I had Samsung send someone out who fixed it and called Choice for reimbursement.

I never write reviews. They will find every reason to deny your claim. Had a my AC went out, they had a tech to come in and checked. The tech told me they will not pay for the leak check. I ended paying my own tech to do the leak test. It took over 2 hrs hold and 5 different phone calls. I ended up begging the rep to connect me and the tech on the phone so I can explain the test to the authorization, finally after 15 mins I get thru to them. I explaining to him (he was rude by the way).

I would like to thank Vince ** for the presentation that he gave us. The choices that he presented were very positive and assuring to us senior citizens. He gave us peace of mind. We are looking forward to our next 3 years experience with Choice Home Warranty.

Back in November/December 2017, two of my ceiling fans were making a horrible screeching sound. Choice Home Warranty assigned a "technician" to come out and diagnose the problem. The technician set up a time with me, but never showed up. I called him and he said his vehicle had broken down, and he would not be able to come. So I had to start the process all over again with Choice. They assigned another "technician" to come to my home... about two weeks later this technician and his helper show up to replace two ceiling fans, which I had already purchased. The "boss" was on his phone almost the entire time. He hastily installed a ceiling fan that was wobbling. Again, I called Choice to complain. A week later, the boss' "helper" came out and re-installed the ceiling fan correctly. Never have I had such drama over something so simple.

The service we received was prompt and very good. I have had trouble contacting the garbage disposal people becuase we did not get a copy of the manufacturer's warranty and I had a question regarding access to the disposal. I have called them several times and not had a response.

The only thing I have an issue with Choice is the hold times, 30 minutes is unreasonable. Our complaint is regarding the contractors. We have been dealing with trying to get our air fixed since the end of April. The unit has yet to be fixed. You will see the history in our records.

After speaking with my daughter concerning my current Home warranty was increasing. She went online and found Choice Home Warranty. After filling out a online information a representative gave me a call. The only problem I had with his new man (Jake **) would not give me enough information until I give him my credit card information. I asked about senior discount. He would not give me information until I commit to a policy. In my opinion if a customer is asking for information concerning a company to my a decision that company representative should not ask for payment before then say to a customer, "I'm not working on commission."

Great to work with. Great price and very easy to work with. Seems to be knowledgeable on the product. Work with me on additional items that I wanted coverage on. Explained everything well. Not too pushy and nice. Thanks again.

I dealt with Walter as my salesperson. He was knowledgeable and courtesy on the phone. I'm pretty much a tough customer, being in sales myself. I was difficult to get a hold of and pin down to talk. He was extremely persistent, yet courteous. He outlined the warranty, attempted to save me money, which he did. Thank You.

Called on Saturday requesting service maintenance on refrigerator. Maintenance came out Monday, collected their $45 service fee and have not returned. Called Choice and representative told ME to call the guy, rather than Choice reaching out to find out where the maintenance guy was. We called and he told us he couldn't come out the next day... refrigerator still not working! We pleaded with him to come back tomorrow and he finally said he would be there at 8am. Maintenance guy text my husband at around 7a and said he would not be out! Called Choice and of course they're not open yet. No repairs have started but Choice took the service fee!!! Will call Choice this morning and Request to speak to a manager. Poor customer service.

The technician is not friendly. He told most of the things Choice Warranty do not cover. I was totally shocked. He told he put 2 pounds of Freon as it was low and suggested me to put leak proof agent to prevent any leakage. He told the cost of the leak proof agent will not covered by Choice. So I am forced to give that money. He wanted either cash or check and not credit card. He told the a/c will be cooling fully within 8 hours. But the temperature was 83 before he started work and reach down only up to 79 up to this morning. I was totally frustrated. Now the ball is in your court.

Came out quickly... didn't fix the problem, told me how to fix it, charged 45.00 then left... I feel I paid for nothing. The reason I have this warranty is, I'm a 56 yo single female and it was suppose to give me peace of mind to not have to work on things... didn't happen.

Toilet tanks leaking. Very good - Claim filing very easy. Plumber call back with the appointment time within 24 hours - call telling us that they are on the way 30 min prior to arrival - Timely arrival. Very clean job done.

The technician from DGI was very informative and gave me good suggestions to help keep my family and home safe based on the needed repair (Oven Thermostat). The scheduling and arrival time were quick and on time. The payment of $45 for the entire repair was well worth having the insurance. Choice Warranty worked well for this repair.

My machine has been broken for almost 2 weeks; there are way too many delays in your process that have cancelled out any "peace of mind" that I was supposed to get with your warranty. The first repair company that you were supposed to send out was a "no show and no call". I WASTED 6 hours of my precious time, waiting from 3-8 for this flaky company. Second company, who is supposed to do repairs on my machine has been out almost a week ago, but I call them everyday and still do not have an appointment to get the repairs done. I have also called you several times, and I found out the problem was that you were texting the approval to the wrong number for this company. If I wouldn't have (again) spent lots of my own time, nobody would have cared and my machine would never be repaired.