Choice Home Warranty Reviews

Positive: 1. Easy to create work order. 2. Repair tech came for first repair visit within 48 hours of creating work order. Not fantastic, but certainly acceptable for this type of repair. 3. Repair tech competent. 4. Repair tech and company friendly, good customer service attitude. Negative: 1. No feedback/email from CHW on whether or not they authorized repair vs. replacement. Repair tech said waiting for parts, so I'm guessing repair was authorized. 2. When I check online status of repair order, it shows status as "closed". But repair is not completed yet. How can it be "closed" if the repair is not completed? 3. No notes online if repair/replacement authorized. 4. Online status showed problem as "mot hiring". What does that mean? The problem was the dryer was not heating up/not drying. What is "mot hiring"? Summary: I think it will all work out in the end. But communications from CHW is both incomplete and incorrect.

Very helpful. Found us an even better warranty has my husband is a military veteran. Thanks for listening to what we need. The representative was very knowledgeable and he was able to answer all of our questions. Again very helpful and courteous. The warranty included things we didn't know it would even cover so that was a pleasant surprise. Again thank you for listening and addressing our concerns about certain coverages.

Excellent service by the technician, Dominic. Fast service, the situation was resolved on the same day within an hour. The appointment was set within an hour of informing Choice Warranty. Very satisfied with the protection and service Choice Warranty provides.

Repairman was prompt, friendly, quite knowledgeable and efficient. He got our garage door repaired and functioning in a short period of time. We were very pleased with him and Choice's referral to him. We would refer others to Choice based on this experience.

The technician that came over to help out was very courteous. He took the time to correctly diagnose the problem and installed the necessary parts to fix my problem in no time. The price I pay is very affordable. The experience I've had with CHW has been great. Their customer service is awesome and will work with you if the assigned contractor is not to your liking for any reason.

The technician called to advise he was on the way. Introduced himself at the door and was very personable. He diagnosed the problem quickly, made the repairs and explained what he'd done. I was very pleased with the repairs and the overall service.

Air Conditioner wouldn't cool. Phoned in late Friday, had reply for Monday AM appointment within 3 hours. Serviceman here Monday before noon and had approval and installed new motor and capacitor. Service tech was very professional, courteous and explained everything. Was so grateful to have cooling within 2 hours. Had all parts needed on his truck. Thank you Choice! Would recommend service company and Choice Home Warranty.

Do NOT fall into this company's trap of a worry free warranty company. The 3 years I used this company they weaseled their way out of covering the item(s). We called maybe 4 times in the 3 years we had them. Each time they would say it's NOT covered according to their contract. The technicians they send are the worst and most unreliable. This company was sued by the N.J. Consumer Affairs and lost for their fraudulent practices. Appears nothing has changed. The ONE star rating is not even adequate for them. STAY AWAY!

Garbage disposal was leaking water. Technician (Noel from Rantec Construction) was prompt, presentable, and friendly. Noel readjusted and tightened it and we did a few test runs to make sure the problem was corrected before he left.

Brandon was very helpful when he called and so I decided to sign up today. He answered all the questions I had. I was not happy with my current Home Warranty company and needed to make a switch to a better company.

While the price is cheap, so is the service. Our dryer broke a few months ago and someone came out to fix it. The Vendor charged us more than our service fee and it took 2 weeks for him to come back and fix it. The same dryer that they "fixed" broke again a month after. Choice Home Warranty sent a different vendor out to fix the issue. That Vendor charged us and then told us it wasn't his issue, we needed to call an electrician. The electrician came out, charged us and then told us it wasn't his issue, we need to call the Dryer vendor. The dryer vendor came out and told us he couldn't help us. The multiple times I have called Choice Home Warranty to discuss, they tell me there is nothing they can do to help us at this moment. Waste of Money!!! By the time I am done paying service fees, I could just buy a new dryer!

The service was outstanding... I was still on the phone with the initial call when I received a call from the service company being sent out and they came that same day. Perfection is the only word for Choice Warranty and the ease with which the service is provided. I just recommended CW to our son, who is unhappy with his present provider.

My street address was entered wrong, even after I called to correct it, it was done incorrectly again. Hopefully it has been corrected. The contract dates are also wrong. Supposed to begin 12/16/18 and go thru 2/15/2020.

I called Choice Home Warranty and they had a technician out the next day. He was thorough and we are now getting a new wash machine. The technician was very knowledgable and explained what needed fixing but the parts would cost more than to just buy a new washer. Thanks CHW.

They call and ask if they could come early, he ask what it was doing, then went outside checked out the unit, and in a short time came back told what was wrong. He had already called and got your approval to order the part and has since called back to schedule the part to be installed.

As homeowner we buy home warranty as protection and we pay for the service. I had multiple issues with this claim, let me start: The agent had booked a appointment for week late, I had call the customer service to make the request early but that should have taken place when they first booked. Secondly, I got a very good dishwasher but I was not paid accordingly for the replacement. I am very dissatisfied the entire service and would not recommend to a friend.

I placed a claim stating that I had a gas leak coming from the back of my stove. The gas company for my area had to shut off the gas to secure the leak. I had to wait one week before CHOICE got a technician to come to my home. The tech was from Todd's Electronics. I reiterated to him the problem when he arrived. He said he didn't smell gas fumes so it probably wasn't serious. I explained again that the gas was turn off to the house and the gas company said I needed to have the hose replaced. He checked the stove and said I have a loose fitting. He put some tape on the fitting and tightened it up and I was good to go.

My motion sensor floodlights were not working and when I would go outside after dark, I could not see anything. The electricians came out and fixed the problem in no time. Kudos to them. I would use this electrician any time in the future if the need arises. They were kind and efficient and had my lights up and working in no time. Their service was fantastic.

First the appointment was made without even confirming with me that the date/time was good. I simply got a voicemail stating when the appointment would be. I would think you would want to confirm the date with the customer. Second, the claim is closed and the issue is not resolved. I don't ever feel a claim should be closed until the issue is fixed. If the issue is not fixed and it requires another vendor to fix, why aren't you referring it to an electrician? Why would I have to open a new claim for the same issue that wasn't resolved?

Our dishwasher went out so we called the tech... After he determined that it was the circuit board he said that Choice would be reaching out to me to handle the claim for a new dishwasher. Choice then sent me a low ball email offering me $250 for my $800 dishwasher. Choice will look for any way to get out of covering your appliances. We had our garage door stop working a month ago so we called someone out... Long story short: they wouldn’t replace the $100 fuse unless I put new ball bearing wheels on the door. I spent $340. Choice covered the $100 fuse... They should be replacing your systems with the same quality and brand instead of low balling you to save some $$. As soon as I get my low ball check in the mail, I will be canceling my service and switching providers.

I've been disabled since I was 41 when an accident caused my L5-S1 vertebra to snap nearly in half and trisected my disc causing a series of fusion surgeries that left me unable to do much of anything around my own house. So I'm wondering how I'm going to keep my house in order and my wife of 37 years safe... and then I got an email from the pleasant folks at Choice Home Warranty!!

Customer service (Raven) - Thank you for being so proactive in resolving my concerns about my renewal and coverage. I must say that your professional approach and courteous manner in which you handle my concerns has made me have second thoughts about canceling my policy. I really appreciate all that you did and I would love for you to forward this feedback to your manager.

The person called me right away. She gave me a fair comparison between your company and another I was considering. It helped me make an informed decision. She answered all the questions I had for her. She was also able to get cover for my appliances in the garage.

I was looking to change home warranty companies, as my current policy (w/ another company) was coming due. I was lucky enough to get Brett ** as my representative from Choice Home Warranty. He was personable and upbeat and most of all, not a high pressured salesman. He told me the facts, and informed me that I could choose my own repair company. He also gave me an offer that was too good to pass up. He has a great personality - is well-informed and just a pleasure to speak with. He’s a keeper! Thank you and I look forward to working with your company for many years to come.

We called Choice Home Warranty on Friday morning about 11. They said a technician would be out in 4-6 hours to diagnose the problem. We talked to them 2 more times before 5. By this time it was over 6 hours. About 5:10 they called and said we could call our own technician to come out but, this late in the day on Friday we could not get ahold of anyone. Late afternoon on Sunday, the hot water heater blew, flooding half the basement and we had to turn the water off to the house and had to stay in a hotel. We were able to get a plumber here at 8 on Monday morning. We had no choice but to have a new water heater installed. We called Choice Home Warranty and they denied our claim stating we should have had a technician call them with a diagnosis.

Anytime Appliances was great! They had scheduled an appointment for the end of the week but they changed it to accommodate the fact that I have 7 in family and needed my dryer. I have had them before and received the same great service.

What they say is not true. They do not replace your appliance. They do not even give you half of what it would cost to replace it. This is false advertising. Don't waste your money. Took more than 2 months to even get the small amount they would offer.

Choice refused to pay for my water heater when it began leaking even though it says it is covered in my contract. Any time I report a problem, I spend 10-15 min waiting on the phone. Even though Choice advertises 24 hr service, they are not available for existing claims from Fri nights after 5PM until Mon AM.

It was my second time using the service. Both times the customer service representatives were very professional and understood the kind of inconvenience a broken appliance can cause in a house especially with small children. They immediately submitted my claim to a local contractor. The contractor needed to order a part and gave me a fair return date. They in fact resolved the issue within 2 business days without causing any major inconvenience. My wife and I were very satisfied. I would definitely recommend Choice Home Warranty to any home owner. Great company. I really hope they keep it this way.

So far all is good. The rep was very courteous and helpful in getting me signed up. I believe I will be very satisfied with this company. I have already started on friends to get them signed up, I went for the total protection plan and already feel at ease with my choice, not having to worry about where I'm going to get the money if something should go out or wrong.

Did not like that I was reviewing warranty companies online and within 10 seconds got a call. The man was very pushy. I told him I would do it all online, he became upset and got even ruder. I would recommend allowing a customer to the browse online, without the call. They can call you if needed. I almost went to another warranty company as a result of this unwanted call.

The claim process was quick and fast, and service appointment was assigned, but the main reasons I gave a ⭐️ is they need to hire professional to come to people home, this man came to my house with a flip flop on to do plumbing work and he was totally clueless. And it was a very sloppy job, while cutting through the drywall he cut a pipe and my area rug and the dining room is still soaking wet and he left and said nothing about it.

The plumber called me on September 21, 2018 to schedule an appointment with me. The appointment was made the same day. He came on time and unplugged the stoppage and it is working very good. I am happy for the job he did.

The technician, John, was professional and explained every aspect of the repair, which turned into a replacement of the garbage disposal. Since there was a problem with the original appointment date and time, the company was helpful and was able to reschedule was for a day and time that was more convenient. The technician called us several times to let us know how soon he would be able to get to our home. He was friendly and polite. I would recommend his company.

Choice Home Warranty didn't cover the repairs of my broken AC unit. Evap coil is leaking and they said that it is not normal wear and tear. Said pollutants cause the corrosion that lead to the leak. Is any homeowner spraying pollutants on their evap coils? Do we even know what that is to do that? I don't think so. If it is corroded, it happened as a result of natural use of the home and should be covered. They told me they won't and won't even pay to put Freon in it to get it going temporarily. They said I should have read the fine prints. Very shady company and I would not recommend them. They are a poor customer service company.

The associate was very professional and patient. I really enjoyed the time spent on the phone while she completed my order. She was very knowledgeable about the product being offered. Kelly explained to me how the company worked. And assured me that the company was offering a quality product.

Mr ** was very helpful and informative. He was very knowledgeable about the different long term plan options and helped us find the best plan for our home and budget. He also was able to explain the plans full details. Thank You for all your help.

We are not electricians. When your rep came to the house, my husband said HE THOUGHT it may be a problem in the junction box. That was a GUESS. The rep looked at the junction box, replaced a part and left. Before he got to the corner, the electrical problem reappeared. My husband called him. He was extremely rude and said he wasn't coming back without a work order. After customer service was called (they said he was rude to her too), we asked if they could send someone else. He was a real jerk, rude and very unprofessional. The person on the phone at customer service was outstanding.

The tech was courteous, quick and explained what he did, the reasons why and future concerns. Great visit. The only issue was with the appointment making. When the email said the appointment was, is when I got a call to make the appointment. Luckily I was off the next day.

So far so good, pleased with Alma’s technician, our washer will be picked today, my wife has been w/o her washer for 3 days, I hope we don’t have to be w/o the washer for a long period of time and repairs will be done in a timely manner.

Our attic fan failed. The company came out and told me what was needed. After the approval was given, he called me and came out on a Sunday to repair it. No one comes out on a Sunday. I was pleasantly surprised and impressed.

I was told that the repairman would be here between 11 and 2, then it was between 8 and 11 and finally between 11 and 3, he arrived at 5:30. My washer cannot be repaired and you are offering me $400 to replace a Maytag Bravos washer that I paid over $800 for, so much for your advertising that you will replace it with a comparable machine, you can't buy an $800 machine with $400. I have a bedridden stroke patient husband that requires a lot of washing, and we receive $1300 a month in Social Security, I bought your service to take care of me if I had problems since I'm 82 years old. I guess I bought into a big advertising ploy that doesn't do what it says it will do. Then I'm told that it will take up to 30 days for you to send a check, that is out of line again with your advertising, that is not repairing or replacing my machine. I will have to take the money I have put back for my taxes to buy a washing machine, then worry about how to pay my taxes.

Your technician was great and really knowledgeable, however your policy has so many waivers, it's impossible to get anything repaired once you understand the exclusions. Not worth the price and have found others with much better coverage even if they're a few dollars more.

I can say for a fact that all the reviews with five stars that say 'This review is featured by Choice Home Warranty' are fake. This is a serious website/organization and should not list those reviews. If the users was allowed to choose whether to drop those reviews, then he/she would observe the consumer rating of CHW to be 1 star. Please stay away from this company. A real customer.

A big WARNING folks: stay away. The scam works this way: you have 30 days 'to try and cancel the insurance if unsatisfied'. Within 30 days, you can't actually put a service request. So you have no way to know what awaits. After 30 days the nightmare starts. You put a request, long delay to get the technician to your place (7 days), technician is often uncertified, the claim is promptly denied. You are upset and now you want to cancel the contract, but you cannot anymore. The contract says that CHW can deny your request and they will. Because they just want to hold onto your money. Also, all 5 star reviews are fake. So PLEASE, for yourself, stay away!

The repairman was there the afternoon after the request and fixed the problem (AC unit). I know other companies take much longer to get a repairman out to fix the problem. That is why I chose this company. Hope this continues. I will be happy then.

A loud voice came from the stove, so I called Choice Home, where the next day technician was at the to fix after the approval. I would highly recommended Choice Home Warranty, because from the moment I called to the moment the tech came and fix the stove was less than 48 hours, keep in mind that their tech are very professional and they will be at your hour before even their appointment. Phill from CHW was very professional exceeded my expectation. Thank you.

I have never had such a horrible experience getting service. I ended up having to hire my own technician. Thankfully one of your supervisors authorized reimbursement. You need to find reliable technicians. Also, I consistently get disconnected when I call you and have to explain my situation from the beginning over and over each time I call. Now my tech has told me there is a big issue that your company supposedly had fixed in August! A few of your customer service reps have been very nice but they can't fix my issue. Others have been just rude. Supervisors I speak to are very courteous. Bottom line, find better service companies.

While on website, I was called by agent, this made the purchase easy and agent was very helpful. Added extra for multiple air units, still good value. Knowledgeable help and friendly service. Appears to be good service. Very well coordinated.

Hot Water heater repair - A young man named Tim was dispatched to our home and was very courteous, and respectful and well informed about the repair needed and had equipment to complete. You have selected a como as NY you can be confident that the job will be satisfactory.

Tony has been great in sales and I am anxious to see how this all turns out. Selling is one thing... quality of service is another. But I am thinking positive. Looking forward to receiving my packet in the mail and hope we can this all works out.

I submitted a dispute for a service call where I was told that the leak in my bathroom tub is not covered and my plan document says that it is. It is over 24 hours later and the rep I spoke to yesterday advised that I would be contacted within 4 hours. The second rep I reached after having the system call me back stated they a memo came out that the change for disputes is now 24 hours. The worst service I have ever had and when someone does finally call, I am cancelling the contracts on both my homes.

The repairman, Andrews was nice and kind, fixed the problem (electric repair). My family and I are very happy. He was very knowledgeable about his profession. I will be telling all my friends about this experience. I am grateful for Choice Home Warranty doing business with this company.

I still haven’t heard from a tech for the air conditioning. The customer service rep was rude when I called in. First time I have experienced this behavior when calling in. And my microwave replacement cost was a fraction of what I paid for the microwave new 2 years ago.

Choice Home Warranty has always resolved our problems in a courteous and professional manner. The technical professionals that are assigned to our claims also display the same mannerism. We have been customers for several years and will maintain this service for years to come.

This guy came and was asking lots of money to fix such a small problem (AC leaking). Not very cooperative. He left without fixing. So I had to call tech from outside, who did in less than 20 minute. It is not a good company.

Ac not cooling. The guys came; nice techs, but did not know anything. Trying to sell me a new unit. I called another co. I used last year and it was a loose wire which was not transmitting the power. I feel the co. hired people that don’t know what they are talking about.

A service call was placed on Tuesday, 9/18, after 5PM. My ac was not cooling. After being on hold for an extended matter of time, I was able to place my service call. I was not able to get an appointment until Thursday, 9/20. Douglas Mechanical came out, did the inspection, and scheduled an appointment to replace the entire unit. They were very courteous, professional, and accommodating. Came at 6PM and stayed until the job was completed. I did expect more than $1500 form Choice toward my new unit. I always thought that the purpose of a home warranty was to REPLACE whatever couldn't be repaired. I will have to think hard about renewing my policy when the time comes. The cost of the policy plus the cost of replacing at $10,000 ac unit just does not add up to me. Plus I had to pay a $45 service charge on top of the $10,000. I really think it was not necessary to charge me the $45!!

I am Real Estate Broker in the Tucson, AZ area. I personally, at this time, have 2 properties I own and keep a home warranty on at all times. Furthermore, I recommend CHOICE to all my clients. CHOICE's customer service is unsurpassed! I never worry! I most certainly recommend CHOICE to all my clients and I have never had an unsatisfied client. I LOVE Choice Home Warranty and would not have a home without it.

Air conditioner not working. We were very disappointed as far as waiting time to have it serviced. One of the reasons, if not the main one, was that when I, Isabel, called to get information about your services and changed companies was that I was told that you have prompt service when we call with a problem as we are disabled persons with heart condition and being that there was no air in the house we had problem BREATHING and I was told that persons with emergency problems that you will consider that and that we would be served on the same day, especially with the air conditioning not working and they refused to send a technician the same day.

Fast results with calling and setting up a response. Customer service has been a dream to work with and I look forward to recommending everyone this service for them to use. I am glad I came back to use you guys again!

I called in a request for a repair (Garage door not closing), within minutes I had an appointment for the following day. My choice. Rick actually showed up earlier than planned. Very professional and yes I would "Highly" recommend!!

The guy who came out was very nice and took time to check my attic, a/c and bathroom and saw no leaking. But he still didn’t solve my problem. I need to know what definitely caused the problem. I am concerned if there is mold behind the sheetrock .

He came to my home, checked the system, collected his $45 and told me he is waiting on authorization. 2 days later we are still waiting. What does it have to take to get a response from the authorization department?

William from Airmatics is great. He arrives on time after calling to confirm. He is experienced and professional. He checked and identified the problem at motor in 5 minutes. Then further verified it was not the whole motor broken but just capacitor. Then, replaced it. After the aircon started work, he went outside and tested the compressor with 5 minutes monitoring to make sure no other issues. It is good to have Airmatics solve the problem with an economic way.

Thankfully I haven’t needed to use this policy. However 2 months prior to renewal I began getting notices in the mail and phone calls to renew. The number of phone calls to both my home and work was outrageous! Multiple calls each day! I seriously considered not renewing at all.

Oh my god, I got a quote from Choice two months ago and they will not leave me alone. I get at least 5 calls a day from different numbers. So far I have 8 of their numbers blocked and now they are calling from an 800 number and leaving MORE messages. I have told so many of these people that I chose another company and to stop calling me but they won't. They... just... keep... calling!

Mr. ** was an excellent sales representative. He was exceedingly patient with my poor hearing and had to often repeat and/or expand upon what he was saying. As a result, I didn't feel "pressured" (to which I normally react quite negatively and just hang up) and appreciated his clarifications. Without me inquiring, he asked if I was a senior citizen (old person) and/or a veteran (Yes, to both). Now it will be up to your company to continue the current positive experience.

The wall next to the washing machine is rotting out due to water damage. They sent over a technician to look at it. He did a VISUAL inspection only and quoted almost $600 to replace the drywall. Hello!!! I have explained to Choice Home Warranty that I need a technician to open up the wall and determine where the leak is coming from, and THEN quote for the damage and cost of repairs, which should be covered in our policy. But guess what!? NONE OF THIS IS HAPPENING. I have never experienced such incompetence in my life.

We have had an awful time trying to get a claim regarding our AC unit handled. Started claim on Sept 2, and still waiting (Sept 20) to get resolved. Have been assigned case manager who refuses to call me back or respond to my emails. When I call to speak to someone about our claim, I get the runaround and never able to speak to a person. Have called THREE times today and been placed on hold for over 30 minutes each call, then call mysteriously gets disconnected. This is unacceptable customer service and I would advise anyone looking for home warranty company to RUN THE OTHER WAY from Choice Home Warranty.

Was extremely helpful as I was only looking for a price quote and ended up going ahead and booking the warranty today and was great and professional on the phone, making it clear and easy to understand what I was paying for.

They charged me a service call and couldn’t repair it, so they gave me a option for cash, which was not enough to even replace it, especially considering the service call I already made. It would cost me several hundred dollars to get another washer equivalent to the one I had. On the positive side, they were quick and the service man responded fast and on time! I still would recommend them.

I did not renew my last home warranty vendor for one reason - their turn around time on claims. When I was shopping for a new warranty, I made it clear that living in The Valley of the Sun, I expected quick service if my AC stopped working. Choice assured me that their turn around time was usually less than 24 hours. I was skeptical, but yesterday they were put to the test. My AC went out in the afternoon and someone called that night and was out to my home in the morning. I am glad they kept their word and lived up to their claims. So glad I switched, and on top of that, they were cheaper than my last warranty.

It is really hard making a claim with you. Always turned down for some reason. I had no idea when my refrigerator and freezer was not working. Lamin Electronics was the best. Very good. They had to defrost my freezer, filled with ice, nasty. The heater air circulatory defroster part was broken. He just left and put in the broken parts. Very professional, knows his job. Amazing. Very professional. He had to spend most of yesterday getting all the ice off the coils, sides, etc... Built up everywhere. Got the parts last night and got right back out this morning. He knew exactly what was wrong.

We submitted a claim for our tenant's microwave, which was having issues on and off. They have been having to unplug it so the fan doesn't run or so it doesn't go on and off by itself. Sometimes it just wouldn't work... weird stuff. Sometimes it would work fine but it had been a constant battle for them the past month. At first, the response from Choice was timely and we felt good about the service. We received notification that the repair company would be out a couple days later between the hours of 3-8pm, which was a little frustrating due to our busy schedules, but manageable. Then, the repair company postponed our appointment last minute FOUR TIMES before finally getting to the house.

Air conditioner Lower Level of house not working, previous problem with Upper Level Air Conditioner. Neither problem was repaired by the Custom Plumbing and HVAC company sent. Very poor service from this company. They did replace a thermostat upstairs (which was not the problem). Left telling us we needed a part (which was untrue). Another Air conditioner rep checked and the part was not needed. Downstairs unit they pushed a button within unit, system started for a while then cut off again. Other Air conditioner repairman cleared a clog and system is fine now.

Angel kept in contact with us along the way after they accepted the assignment. We had some issues with scheduling since the first vendor canceled. We questioned the "upsell" for new rollers after they left, but know that our door is in good shape for the future. King Garage Door was very efficient and polite. I would recommend them to others. Regarding Choice, I'm concerned that if we have another more necessary fix, i.e., furnace, water heater, how quick they could respond.

The company said they are waiting for Choice to approve the work. We call Choice and they said they already have it. We called the plumbing company and they said we have the work order but choice needs to send us the approval for service charge and what they are going to cover. We are not going anywhere with this. Plus everyone at Choice keeps thinking we have the lowest coverage without even looking at our account to see we have the max coverage.

The associate seemed very knowledge of the services they offered and was helpful with the best way for me to pay for my service. The only thing I forgot was to add the partial roof protection. I feel that the price was reasonable. I look forward to receiving my paperwork and reading over it.

The technician was very professional and the service from your company was beyond swift to take care of the problem we have to get another freezer. I called customer service and they explained that a check would be mailed and I should receive it within 30 days. NOW THAT'S SERVICE.

Very bad company to doing business with! Your guy don’t want to pay the claim! I am going to post into some others website so everybody can see how your company doing business with! Based on the sales call whatever go wrong you going to replace. But that’s it not very true.

One of the best home warranty company that I have dealt with. Highly recommended for new homeowner. Their services are prompt and they are very nice and polite when you call them. I sure will renew my contract after the contract is over next year.

I've had several claims with Choice, the latest being a plumbing stoppage. I've never had an issue getting claims started and people out to fix the issues. I'm very glad that I have this service, and extended my warranty for another 3 years. Thank you Choice.

This company was helpful as I signed up for a warranty on my newly purchased home, and that's where my positive comments end. My hot water heater broke and they sent someone out to look at it. That person showed up an hour after the 4-hour appointment window, overturned a bucket with water in it directly on my basement floor getting personal items wet, and "fixed" it. It broke again, they came back and said the whole unit needed to be replaced "because it was old" but it wasn't covered. I called a second technician (outside of the warranty) to get a second opinion, and he told me the unit was fine and only needed one part to be replaced.

Got my water bill and to my surprise, it was 8 times normal amount!!!! Called Choice and asked for plumber to help find problem. Associate I spoke with was pleasant and helpful. Plumber arrived on time as scheduled and corrected problem within 2 hours. Great service! Glad I invested in warranty!

Everybody was very kind with Choice Home Warranty. A little disappointed because CHW could not locate someone to do the service. I had to do was checking myself. When the service technician did arrive and made the diagnosis it was 35 minutes before Choice Home Warranty returned our call.

On Aug 17th, 2018 we submitted claim with Choice Home that our air conditioner is not working. On Aug 18th, 2018 claim is assigned to “Any Seasons Heating and Air Conditioning” company for Aug 21st, 2018 appointment for diagnosis purpose. On Aug 21st, 2018 – “Any Seasons Heating and Air Conditioning” visits home and performs diagnosis and tells me Choice Home company will get in touch for next step. We will need to replace air conditioner unit.

Do I have to give 1 star? They don't even deserve 1 star. This company has robbed me. I purchased this home warranty when I purchased my home. I paid for the Total package which is SUPPOSED to cover appliances as well. I have made 2 claims so far. Right after we moved in, the A/C stopped cooling. We called it in and the claim was denied. They said that it was pre-existing so they won't cover it. That cost me $750. The 2nd claim I made was because my freezer stopped working. Their excuse this time was that the part was under warranty by the manufacturer so they won't cover it. After calling the manufacturer myself, I found out the part that I need is actually NOT under warranty but since the tech that came out THOUGHT it was, they sided with them without doing any more research. Now I am having to pay for the part and labor plus I had to pay the $65 service fee to their tech that did nothing.

I have annual maintenance on my air system. Vendor said I have issues and to call the Choice. You provide a vendor and they tell you it needs work and you only authorize part. Saying you don't fix things that need permits or code violations. I call the city and it does not need a permit for the suggested fixes and I call AGAIN and you say some will call me in 4 hours and NO one does. The contractor should be here this morning and I have no idea if they are coming and if they are going to fix the problem. FRUSTRATING.

Although it takes time to get a representative on the phone, the service I got was outstanding. I was able to select a Samsung authorized person. It appears the reimbursement process has been started. Should my money back within 30 days.

My refrigerator stopped keeping my food cold, the freezer worked over time but the food in the main fridge stayed at 50, Terry came out and fixed it and it is working great now. I am please with the service I got. Even though the first day that I was scheduled there was a no show and no call, a mix up I am sure but when I called the appliance store to find out about it they told me I didn't have a claim. I had to call Choice warranty and they called and got it straightened out. The very next day it was fixed.

Claim customer service could be better. Have very long wait time. Seem to have to follow up on every claim That is put in, some of the service vendors are difficult at times but overall have had an alrighty experience for the cost.

Quick response by Choice and plumber Mr. Smith's did a fantastic job. No issues with coverage this time as in the past. Everything went smoothly and the clog was eliminated quickly. Would recommend Mr. Smith's plumbers.

Each time that I have called CHW, the wait time has been in excess of two hours. I find that ridiculous for a service company. Each time they’ve had an excuse for the length of the wait. Bottom line, they need more people answering phones. This time I chose to pick my own contractor because they couldn’t find one quickly enough. The contractor was supposed to get preapproval before the work was done. He tried for an hour to get a hold of CHW, and couldn’t. That is unacceptable. After an hour, he had to leave or risk his job. I tried for an additional hour to reach them. When I finally did, I was bounced around to five different people before anybody could answer my question or give me the information I needed. Despite the instructions given to me for reimbursement, the phone system doesn’t allow you to advance through their automated system. This needs to be fixed because you’re going to lose customers to American Home Shield.

At this time my freezer has not been fixed. Tech was fine but did not have parts on truck to do repair. He said he had requested approval from CHW and would go get parts returning in about 45 min. I received a call later saying repair had been approved but parts would be sent by CHW and I should put a towel on my floor to catch water from CHW. When I called CHW I was told this was correct and would take 3-5 business days for parts to be received. I requested that this be expedited since water on the floor was a safety hazard to me. I was told all this was in acceptable guidelines for CHW. The agent was polite and apologetic but I wish she had gone the extra mile to help me. I do look forward to getting my freezer fixed.

Our main level a/c condenser failed on a Sunday afternoon. My Monday late afternoon, Choice has someone out to there in to inspect and get it up and running with just a few parts. The Tech checked both units and said that neither were looking Freon and the units were well maintained away from debris etc. This was an easy transaction and we're back up running. Thank you!

Extremely pleased with the handling of the above claim. I used the web to schedule an appointment. Technician was sent out 2 working days later. The issue required a new pool booster pump and it was approved. New pool booster pump goes into today! We are replacing all of the hoses (separate not covered) so we have a brand new system. Thank you!

Air Conditioner Blower Wheel came apart. Choice refused to cover the claim because of normal wear and tear. Blower Wheels do not wear out. I called Lennox who stated the wheel is not a part that experiences wear and tear. Over 9 years we have changed the filters so often the technician stated, "the unit looks new and no dust on the blower wheel."

I placed a call on Monday to Choice Home Warranty to have my dryer repaired, had a response within 30 minutes. The technician was scheduled for Wed (2 days later). However the technician had a cancellation and was there an hour later. This was my fourth time placing a service request and every time I have been extremely satisfied. I highly recommend this company.

My dishwasher's heating system failed. A tech was sent out the next day which was great. He said that the heating element and control panel were broken. Choice said it wasn't worth fixing and that they would only give me a check for $260. I sent Choice the cost that it would be to replace a similar unit from Home Depot with links to the costs. It is going to cost me around $700 to replace it, have it installed, and the old one carried off. The low end at Home Depot would cost around $330. The manager said they don't provide funds to replace it for a similar machine. I feel like since Choice decided not to pay to have it fixed, they should give enough money to buy a comparable one. I requested more money but the manager said no. I am pretty much stuck with a home warranty and a $700 bill minus $260 to get a comparable machine.

I called CHW on a Thurs to have someone service my AC unit. Today is Tuesday. Still no vendor. I called on Monday to ask why their vendor was 3 hours away from me and their response was it was the only vendor to accept the job. I live in VA Beach. The vendor coming from Carolina after a major hurricane hit them and the roads are just starting to open there again. If Choice is so amazing of all the vendors in my area why is the closest on 3 hrs away and my appointment is still two day off. Great job. Let's see how long others in Virginia stay with this unsatisfactory service.

The local Company (Big Chill Air-Conditioners) that CHW (Choice Home Warranty) chose to send for our air-conditioner repair was good. The technician was knowledgeable and finished the job to satisfaction. He had to come back next day to install a new motor for the unit.

I was not sure what to expect from Choice because they are more economical than some other companies. I was pleasantly surprised at the speed of service and the fact that they covered a very expensive part for my oven.

Heat pump continuously turns off. AC runs for hours. Temperature never changes as unit is running. The only time it changes is when the heat pump is not running and the temperature goes up. When the heat pump does work, it takes up to four to five hours for the temperature to get to the setting on the thermostat. The thermostat is set at 78 degrees. The AC will come on with the temp at 78 degrees and run for 30 mins and the temp never changes. The temp is still at 78 degrees when unit turns off.

I signed up in June 2018. Trans AC unit went down. Compressor leak caused an ice build up. I took pictures and video of wet filter and ice. The outside panels were taken off... no debris or dirt build up in the coils. Inside furnace had dust and spider webs on outside of it. Not the inside. I offered to send pictures and video and was told that the ac technician side that the compressor malfunction was due to debris build up. No one wanted to even hear about or see my evidence. Then it was so hard to cancel my account. 8 different phone calls I had to make. Too many emails not responded to.

A/C broke down on Thursday 09/13/2018. I called Choice and they set me up for 09/16 with "Air by Ahrens", Fred (Owner) never showed up the day he had confirmed the appointment, or returned any of my 3 calls. I called Choice back on 09/16/2018, spoke with Latrice, requested a different company and the very next day Daniel with DND H&C came from Knoxville to Sevierville and fixed the problem within half an hour. He was very courteous, efficient and well knowledgeable. Many thanks to Latrice, the CHW team and Daniel for the fast response!

Our ten year old refrigerator freezer gave up its cold and called Choice. They sent a tech after two days to look at it. After Choice decided it was cost effective to replace the compressor plus labor they decided to replace the system. The wife and I are happy to have a new one. Two thumbs up for Choice and will recommend them to friends and families.

We have been without air conditioner Since September 4th. Our claim # is **. They sent out their tech and he said our compressor was bad and had to be replaced. They have closed our file and nothing has been done. We meet all of their guidelines and our calls go unanswered. Their caseworker called Spaggeana ** at ** called us whiney old ** and to stop bothering her. We have called day after day but still no answer. Please help us before someone dies here. Thank you. My number is **.

Submitted online. Very quick to respond. Advanced Plumbing came Monday morning and fixed it. Very satisfied. My first time using the warranty and was very pleased with how easy it was. The service was very good! Would recommend to anyone.

I came home from an eleven day vacation to find water dripping from from upstairs ceiling. Christian with BiPolar A/C & Heating was very professional, friendly, and got my A/C maintenance and repair done. I would highly recommend this company to my friends and family. They are an asset to Choice Home Warranty!

Very pleased with the service received from CHOICE HOME WARRANTY. The entire process from reporting problem to complete finish of repair was prompt, efficient & courteous. The service repair person was very efficient & courteous. Overall very satisfied with entire service call & would recommend them to all in need.

Plumber stop by try to find the leak but couldn’t. Sink faucet Is still leaking. He said someone will be calling to approve that but no one call me yet. It is almost one week. I will try to call them again.

Disappointed given how much selling was done to get me onto Choice. Choice is really giving me the runaround on both repairs and I was shocked when they offered me a tiny amount (1/5) to replace something- if this continues I will be going to BBB.

Seems they cover nothing... we have roof coverage, oops you have a tile roof, not covered. Companies they send are terrible. I knew more than the plumber they sent. Had to have plumber come back for same problem (water kept running in bowl). Another time toilets were backing up. Said they would have to go on roof and they don't do that and told me call Roto-Rooter. So I called them and their plumber knew right away it was the main and snaked it out, which cost me $500. When I complained this was covered they only gave me $180 refund. Now air conditioner problem. They send someone that tells me it’s my variable speed motor, not covered but he could replace it for $325 on his own. Found this suspicious so called a reputable Company used before and told me not only did I not need a new motor, (real cost $1,600 and still under warranty) he had switched my wires so things in outside unit would burn out.

Dishwasher - The tech came into my home, tapped the on button and stated it’s working. It will be $40. My husband is telling him it come on but it don’t start and wash. It cut off. Instead of looking at it, he says it’s on.

Gentleman came out only to tell us that water heater pilot had blow out, collected $60 and was leaving. We tried to explain that even on HOT we were not getting HOT water. After back and forth he decides to replace the gas valve which was in bad shape. But had we not persisted, the problem would still be here. Not happy with the entire process.

Got a $530 refund for a $1450 high end dishwasher. Their reasoning - "We will pay for a product with similar features." So I ask them where I can buy a Dishwasher with 45db sound level - This is extremely quiet. They google the cheapest possible 45db dishwasher and tell me there is one available at 550$. A product that is certain to break in the first two years. How and where do I get a reliable dishwasher for 550$. Even if I find one, I still have to pay for sales tax, installation kit and Installation (Approx 180$). It's been 6 weeks now and I was told that it would be another 30 days for the claim check. They have absolutely no business ethics. Save your money and pay for the in-store extended warranty. I fell for the "full coverage warranty" scam. Anyone who reads this - Please, please STAY AWAY from CHOICE HOME WARRANTY.

We bought a house last year that came with a home warranty that is about to expire. We looked into doing it again, but the cost was too high, so we searched for the best warranty companies, and found Choice to be #1. We called and asked gobs of questions and were amazed at the services available for VERY reasonable prices. We started to buy it, and then our very helpful Luke told us about discounts for seniors, veterans, multiple years, etc., which were so good that we ended up getting an absolutely wonderful multiple year package at an incredible rate. Don't buy until you check out Choice Home Warranty!!!

If I could give zero stars, I would. This company is just a scam. They are in it for the money, and not willing to work with you on anything. When you try to make a claim, they make it nearly impossible for you to get a hold of them, no company wants to contract with them due to their terrible customer service and wait times, and when you do finally get a hold of someone, they refuse to repair the issue because there is some small print somewhere that gets them out of doing anything they claim to do for you. I have had them for less than a year, and have had 3 claims... CHW has NOT COVERED A SINGLE THING!!! On one issue, they couldn't even get a company to come out and look at the pipes, because every business in the area has dropped them due to their terrible customer service and failure to actually approve a claim. No one wants to work with them.

Ralf was knowledgeable, courteous, and definitely interested in getting me to sign up. Liked the fact that he brought up question of being a veteran (could say that - 100% disabled Vietnam vet (2 tours) - never even a scratch - Agent orange did me in). Made price palatable.

I was pleased with the service -- good suggestions to save me money. Prompt return call. Nice that you offer a military discount that lowered the price considerably. Knowledgeable sales person (Tracey). Not high pressure as others I've called. I would (and have) recommended you.

I called. Choice attempted to respond the same day, but it was not convenient for me. I talked with their contractor, and he recommended that, rather than wait until Monday, he could come to my house on Sunday after church. I agreed, and he arrived when he said he was and solved my problem.

The whole process was very easy. Just a phone call and Choice Home warranty took care of the rest. The service technician called and kept me informed about when he was coming. He came and took care of the issue and was gone in a short while.

Living in AZ is hot enough so when your AC goes out it's bad. The waiting a whole day is bad. The worker was nice and quick. Got the job done in no time. Just the waiting. The time I put the claim in I feel there was time to get some one out here so just something to think about. Thanks for a good service.

I am 100% impressed with the customer service call. I had a company I previously cancelled due to lack of customer service, and when they did send a tech out, nothing was fixed. This was my first time with CHOICE. Not only did I get impeccable customer service, the plumber that came out fixed everything I have been dealing with for 2 years.

Repairman arrived on time and was very customer friendly. Can't say the same about the person who took my claim. She wasn't friendly at all. She provided me the claim number and then hung up. She noted the problem incorrectly stating the Ac was leaking. I told her the Ac was leaking due to a clogged drain line. You should review that call.

Our washer stopped going through all the cycles and also wasn't completely draining. This happened while I was away helping friends rebuild their house in St. John, USVI, after being hit by 2 hurricanes. My wife contacted me, so I told her to call Choice for help. Choice sent out a repairman who was able to immediately diagnose and fix the problem-relieving my wife's anxiety. For the $45 fee, this was a great solution and deal for us. I definitely would recommend Choice to my friends.

All of those order numbers were for one problem, the a/c drain line. The people at CHW who were contacting technicians were not reading and understanding the problem. It took 10 days to get our a/c going in 95 degree weather due to confusion at CHW. When the proper person was sent it only took 1 day to fix the problem. CHW wants to help but they need more knowledgeable people to properly assess the problem and decide which tech to send. You kept assigning a/c techs when a plumber was needed and then wouldn't assign a plumber until the a/c tech signed off as needing a plumber. Very aggravating!

My refrigerator first needed repair in June. The technician came out to diagnose the problem, told me it would be five days for the part to come in, and then left the country without telling anyone. Three weeks later and after me calling a couple of times to find out where he was, he came back to finish the job. The problem reappeared a couple of months later and I was told I had to pay another service fee, which I had no choice but to do (I believe the work should have a longer guarantee, but was told Samsung always has something new going wrong with it).

The technician showed up within 48 hrs after the order has been placed for the repair and he repaired my Samsung refrigerator quickly. Choice Home Warranty is very good with follow up and repair. I would highly recommend this to my friends.

My thermostat for my air conditioner suddenly stopped working. I put in a claim right on their website and an appointment was set by that evening. The technician called the same night and was out here to replace the thermostat the next morning. CHW works quickly to get your claim taken care of!

Air conditioner not working. Been without air for four days, serviceman out two days. No word on third day. Still no air? Do not have a number to call service company that send service person out. Will call CHW Monday for more information.

I have call about my plumbing in my house 4 days ago and I'm still sitting here unable to flush my toilet in over 4 days. I have to the gas station to use the bathroom and my family is very upset over this. Does anyone at Choice understand this is a EMERGENCY. I still have no idea when this will be repaired.

Jerry ** was able to provide a clear and precise description of coverage being offered at a very reasonable price. I asked him about additional coverage for our instantaneous hot water heater and additional refrigerator which came at a minimal cost. Thanks for all your support.

9-11-18 I called CHW for a Dishwasher issue, A repairman was assigned to appear between 11:00am to 3:00 pm. I patiently waiting for repairman to show up. I began working on my Computer and Noticed the Repair Person had changed date of assigned date from 9-11-18 to 9-14 18 with no notification to me the client. I called and on 9-12-18 a new Repair man was assigned to fix dishwasher. All city Appliance appeared to fix dishwasher, It appeared the Dishwasher's control panel was off. Felix from All City Appliance, recycled the panel. He did run a test dish washer. Seemed to work.

You refused to cover a repair to my home's A/C during 110 degree heat. You made up excuses and disagreed with the assessment of the company that YOU sent out to look at the unit. I am so glad that my warranty is almost up...will never work with you again and will make sure that all of my friends know you are crooks.

It was done in a friendly and accurate and timely manner. The tech arrived on time and did a fine job taking care of the problem. The tech explained the problem and proceeded to fix it. Afterward, she recommend we test and we did and it worked fine.

My Washing Machine panel went out, bearings out. The service was fast and thorough. Choice responded within hours to schedule a repairman and then to my order and I am extremely impressed with Choice Home Warranty. The experience was beyond satisfactory. Thank you, Choice.

My AC went out on Sept 8, I called Choice at 9 am Sunday Morning Sept 9. They have delayed, reviewed, forwarded, over & over again. It is now Friday Sept 14 and they still have not completed their reviews & transfers to get the air conditioner put through so I'll have the AC installed today - before a weekend without AC. It was 91 degrees in my house last night. My husband has a heart condition & high blood pressure. This heat is killing him. All I get is someone reviewing my claim every time I call. Oh, and if you have an older AC unit it will not be covered to be replaced. The new units require the newer refrigerant and Choice calls that an update and do not replace it for free. Save your warranty money to apply toward the cost of a new AC unit. I called today, Sept 14, at 9 am but the "right person" to talk to was not there. When I called back at 10 am, the man I talked to hung up on me when I complained about their inefficiency. How's that for great service??!!

Awful, bunch of crooks trying to make money and it worked. Congratulations. They make you feel like you are in good hand with them and will take care of your repairs but in reality they are horrible. For my swimming pool, it took them 2 months to get the part that I paid 500 towards because they wouldn't entirely cover my pool motor. For my A/C, the inspection wasn't covered therefore I had to hire a technician to provide me with quote and they said wouldn't be covered. Today, I just had one more rejection for my toilet. They have so many stipulations to what is covered and not and most likely any repair that they can get away with will not be covered. I invest over 3000 dollars with them and worst decision I ever made in my life.

Claim processing, communications, claim updates, and professionalism of the diagnostic representative. Unfortunately, the diagnostic appointment does not have the appropriate tools to remedy some common issues even after provided a possible course of action to fix the problem mentioned in the claim. Outside of that, very thorough visit identifying requirements to address//fix problems in the claim.

The agent for Angel AC was very professional. My appointment was between 11 am and 3 pm, he arrived at 9:45 am. He repaired the broken part and he was gone. Job well done. I would recommend to a friend anytime. The service was great.

Once again we pay to have a technician come out and they cannot get it to duplicate what we dealt with for 4 days. We finally get the damper to open and then the technician cannot get it to stick again. This is the 3rd visit we have had only for nothing to be done. Every time it has been related to the damper. The technician says if I cannot get it to duplicate then warranty will not fix it.

The Claims Dept is trying to get out of paying for the compressor in my air conditioner outside unit by lying and saying that the service provider they sent out told them that it was repaired by an outside provider, when it wasn’t. The Claims Dept then changed their story to say that it now not covered because of excessive wear and tear. Because of the way I’ve been treated with the this claim, I filed complaints against Choice Home Warranty with the Texas Attorney General office, the Texas Real Estate Commission and the New Jersey BBB hoping it helps to be reimbursed for the compressor cost I had to pay for this AC repair.

I lodged complaint two months before, still it has not been fixed. I called them several times. Technicians emailed to me for appointment. But they didn’t show up. I am totally fed up. Insurance company instructed me to find my own technician. But I couldn’t find out the technician.

I saw water dripping from the pvc above my water heater and scheduled repair. The repairman saw the leak, told me I had a leak then said he had to call my insurance to see if it was covered. He then notified me that he was on hold and while he waited I had to give him the $60 deductible which I did, then he left! No repair, no explanation, he just left. You people just suck!

Choice offered to provide funding for the replacement of my range based on the repair cost. The offer was fair considering the age of my range. I would highly recommend Choice to my friends. And have recommended them already. They have performed other repairs for me and the contractors they have sent have been very professional and timely.

Made me a deal I couldn’t refuse. Price and value that is without flaw. For a senior on a fixed income I wouldn’t be able to match this offer anywhere on a home warranty plan. It was meant to be I’m sure because I feel confident that after the first year's experience I know what I’m getting for my money. Worked with someone who understands how important value is to me.

Henderson mechanic supposed to have fixed my AC problem. Didn’t check the cause of the problem. Didn’t report the correct issue that caused the circuit board to go out. I had to pay 435.00. I keep calling the review rep. She called back after a week and I paid the bill. She did refund 200.00 today after I called 20 times. Monday I have AC problem again. Water damage from the Henderson company not doing a good job. AC leaking.

Had a great experience with HVAC and Appliances LLC, he was very communicative and when he got here did a thorough job of troubleshooting and restoring freon. He also made some recommendations for future preventative maintenance procedures. We will be contacting him again!