Choice Home Warranty Reviews

Refrigerator - Serviceman came the same day, Saturday, had to get part on Monday and said he would return them. As of 4pm I have not heard anything. Hope to hear something soon or I will have to give them a call.

Why in God's green earth did you send a 187-year-old tech to my house to repair my ceiling fan? First off, the dude was 3 hours late (outside of the call window). Soon after he arrived, he proceeded to fart, mutter to himself (and the ceiling fan), drop screws, tell me that he was “too old for this job”. After an hour (by the way, he also left my ceiling fan in disarray), he told me that there was nothing he could do and your company had to mail me a check for a new fan. Then, he demanded I pay his $65.00 service fee. I asked if he took a credit card, to which he replied, “Naw. Our thang broke.” Perfect. So, he said, “I'll take cash.”

Called Choice for our first claim with them. We had a plugged toilet. The contractor was scheduled fast and even got us in even earlier, which was important cause we only have one bathroom. We are happy with our first experience with Choice.

Marco is top notch and always professional. He always makes sure the job is completed thoroughly and everything is working properly. He was out here last summer with the air-conditioner, and again this fall with the heater. He was able to locate an issue that was actually the problem with the air ca. Completed thoroughly and everything is working properly. He was out here last summer with the air-conditioner, and again this fall with the heater. He was able to locate an issue that no one else had been able to find in the past. Fantastic job. Greatly appreciate Also very accommodating with scheduling.

I made a claim for my water heater. Repairman was supposed to be sent out. No show. Almost 2 weeks into it no repair. Bought my own water heater and installed. Don't waste your money. Oh and to call you wait for 30 min then have your call cut off to do it again.

Great experience, Warren helped me pick a great plan. Thank you for your assistance. I've had a home warranty many years ago and it really helped put in a pinch. Can't say enough about a good home warranty. Thank you again for the help.

Called in my problem to Choice and within 24 hours they had a service man on the phone with me making an appointment to come and see what the problem was. He came - had to order a part, and within 3 days they returned and fixed the heating system. I will definitely recommend Choice.

Billy the repair tech for MECHTEK MECHANICAL CORPORATION was knowledgeable and professional. He rearranged his schedule and was at the house a day early. He had the equipment he needed and repaired the AC unit in less than 30 minutes. Thank you so much CHOICE HOME WARRANTY.

We had a bad leak in downstairs ceiling. Called CHW and within about 3-4 hr period, there was a plumber on the job. He did a great job assessing and resolving our problem. CHW is worth having. They relieved the stress of having to personally find a dependable plumber. Thank you to CHW and your contracted plumber. Highly recommend this coverage to homeowners.

AC not cooling. So far I am happy with the service I have received. I was called a day earlier than CHW told me. The repairman who came to my house was very nice. He let me know the process and contacted me when he told me would. He hadn't heard anything but he wanted to update me. I am pleased with the service.

Ultra Cooling and Heating go back to us about 30 minutes after I filed a claim online. The scheduled the appointment for the next day, showed up promptly and did a very fine job. We were very pleased with the technicians Jacob and Gabriel. I would certainly recommend them to Choice.

I am very well pleased with the immediate response of the Choice Home Warranty customer service representatives. I have had several claims concerning multiple properties, and I have found this company to be one of good character and honesty. Please read the warranty policies, because Choice Warranty abides by the contract terms. Thank you Choice Home Warranty!

The folks at Choice were excellent at getting my fridge repaired! I dealt with a supervisor who was very fair in settling my claim! The individual performing the repairs had to make a special trip to a local hardware store to retrieve a part, and his work was outstanding!

Washing machine would not agitate. Young guy came out and fixed it within a couple of hours after calling him. Was here less than 30 min. and was very satisfied. My machine is working just fine. I would recommend Choice Home Warranty. We also had them last year.

I was told by the tech that my dishwashers motor was shot and that they would most likely give me a new one. Then I got an email offering me 179 dollars!! I called and eventually spoke to a supervisor and was offered 279. Still doesn’t fix the issue. I’m on disability and my funds are very limited.

Jerry was very helpful and polite. He even told me I qualified for a senior discount. I would recommend him to my friends and family. I feel better knowing I’m covered with all my home coverage. Glad he is my agent.

Don't go with Choice Home Warranty. Those people is cheaters and liars. I purchase their policy and prepaid for the whole year $650.00. When I purchased the policy salesman told me prepaid for 12 months to receive a discount and I can cancel any time with full reimbursement. I used for 3 months and call to cancel. They reimburse me only $46.00 because of cancellation fee, prorated... and they withdraw $100.00 they paid for the claim. DON'T BUY POLICY FROM THEM.

I submitted a drain clog claim and was told that a plumber could not be found in a reasonable amount of time and I could find my own plumber and submit for reimbursement. I gave Choice another 24 hours before choosing that option. I had a plumber to my house in a few hours. They immediately made a diagnosis and attempted to call it in to the authorization department. They were in a 90 min time frame, on hold, waiting, and hung up 2 separate times while trying to submit. This was my first claim ever with this new policy and it was beyond a frustrating experience.

Clothes washer repair - Technician was here within 24 hours of reporting the problem. He determined parts required and we were notified within a further 24 hours that he was authorized to do the repairs. By appointment, he came back in 4 days and completed the job. Very painless and seamless.

Heat pump - Service was okay. Had to call to find out about what was happening with the claim. Thermostat was replaced and seems to be what the problem was. He replaced the thermostat okay and it works. The complaint I have that it was replaced with one half to price of the one I had. Just your basic one.

It seems I needed a new thermostat for my a/c unit. These guys came in, on time, fixed it, and we're done in no time! Very courteous and polite pair! It felt like ole friends were fixing my problem! I recommend this company highly! Thanks, CHW for a job well done. We in South Louisiana can't be without our A/C!!!

My air conditioning stopped working on the Friday before Labor Day. By it being a holiday the technician from Just Cooling Air Conditioning could get out here until that Wednesday, October 5, 2108. He informed Choice Home Warranty on the 2 parts need to get my furnace running. They agreed to have the repairs done on my system which they have not done as I am writing this report. They gave the technician only one of the parts needed. He had to go back to them about the other part. They did not believe him so they sent out another technician from MJTC Maintenance and he told them the same thing.

We were very unhappy with the results of the service call, we were told that certain parts were rusted and old worn out but they don't cover anything due to age or rust (age), he was going to replace an important piece but then said it wasn't covered and would have to charge us almost $300! And he stated we really need a new heating system but that's not covered either. So basically all he did for $45 was relight the pilot light! Will never buy a warranty again from your company. A true disappointment.

Cash was given for Microwave replacement, amount was not enough to make up for my loss, with co-pay and installation there is no way to come close to my hardship, installation was $150 alone. Although the amount given was appreciated it was nowhere enough for my loss.

Did a great job making sure I got the plan that was best for me! The pricing was much better than I was getting with American Home Shield for the same coverage and the service charge reduction was an added benefit for choosing Choice.

The firm you sent was responsive and flexible. They responded within 1 day and adjusted the start time to meet my schedule. They were neat and professional. They were also quite knowledgeable. We are optimistic that the issue is now solved. They have advised that they will return if the problem reappears.

Company arrived on time and found the leak under my sink. They fixed it, but it was not associated with the water in my garage ceiling. After they checked that they found my condensation line was leaking. Very thorough, would definitely recommend.

I am very pleased with the service I get from Choice Warranty/service companies. They are very effective, prompt etc in their response to claims and all that is involved in the process. Thank you very much. The company that you sent did an outstanding job of diagnosing the problem... Not only were they knowledgeable but very professional and pleasant.

Have used Choice Warranty twice. Both times the service companies were out to my home the next day. This is a reliable company. So far I’m very happy with them. I would recommend them to anyone. What I like also is the service companies they use are professional and polite.

We will call for a part replacement should problem reoccur.

My experience with Choice Home Warranty has to be the best one I've ever had with this sort of company. My claim was handled quickly, the service company responded promptly, and the repair was completed... all in the same day. I couldn't ask for more! This is the way a company who cares about its clients is run.

Put claim in on a Sunday evening. The refrigerator was not working. Technician wasn’t found until Thursday, that is way too long for response, food was spoiling. I spoke to customer service 3 times regarding this claim. My required refrigerated medicines had to be thrown away.

Putting in the claim was super easy and fast. The technician was to call when he was leaving his last job as I was coming from work to meet him at the house. He called when he got there and no one answered the doorbell. He was very pleasant but could not fix the dryer. I received an email saying Choice was going to replace the dryer; however, that was not an option. My only option was to get a cash payment and $299.99 will not buy the same dryer or better.

Furnace not working. The young man who came out was knowable and very polite. I was expecting him early but there was a mix up because he was trying to accommodate me. My husband and I are ‘elderly’. He does not awaken early so his office promised he would be after 8 am. When he hadn’t arrived by noon I called. I had Dr appt at 2. He rushed. Got the job done quickly expecting all. I was on time.

Rescheduling the original appointment time was quick and easy. The technician was prompt, professional, and courteous. The overall experience was just fantastic. This first claim nearly paid for the home warranty cost, so I will definitely be using it again and I will recommend it to my friends.

Agent was well versed and was very personable. He did his hardest to give a decent price. I am looking forward to doing business with you. If this company does business as well as they do sales, it will be an excellent thing to have.

Great service from Aaron. He answered all my questions and provided all the coverage and pricing information that I needed to compare Choice Home Warranty with other products and make my decision. I am confident that Choice is the best product on the market (although I hope I never have to use it,) and I am very happy with my purchase and with the company's service.

Replace Garbage Disposal. Perfect... quick response by Choice... Major League Plumbing on time, professional and did work quickly. Would recommend Choice Warranty and Major League Plumbing. Nice to have work done, completed in short time and cleaned up.

The tech was very helpful and his goal was to satisfy my concerns and to save me money. I was very pleased with the services and am grateful to have Choice to turn to when repair needs of my home ever come up. Thanks for being there for me and my family.

I was very pleased with your Rep. Jake **'s explanation of your warranty coverage. I was also impressed that he went the extra mile on providing me with a Senior Rate plus an additional discount due to my current personal situation, which was okayed by his Supervisor. I am glad I chose your company after Googling warranty companies.

I was experiencing a small leak and corrosion in the manifold system of our water line. All the valves were stuck open. Choice Home Warranty sent out Butler Plumbing, who quickly assessed the issue and worked on my behalf with Choice to authorize replacement of the entire manifold. I was worried it would be a fight to get the manifold replaced in its entirety as needed to be done to avoid links in individual valves. I was pleasantly surprised that we were able to get authorization the next day without a lot of hassle. Both Butler Plumbing and Choice Home Warranty came through and made this an almost effortless process on my part. I am very pleased.

Service techs are outsourced and they are of very poor quality. They misidentified a problem, give incorrect information, which lead subsequent denial of a claim. I had a "technician" come to my home and diagnose my air conditioner as needing a coil, and within the HOUR the claim was denied because of "previous rust or corrosion." Not only was it impossible for the technician to know that (he had not removed my air handler panel), the coil they are referencing is an evap coil, which by definition transmits moisture from inside to out... So, I'm curious Choice Home Warranty - what do you ACTUALLY cover? Anything? If your company hides behind its ever increasing list of things it can deny, what's the point of buying, paying for or keeping their service? Save yourself the time, money and aggravation... go to ANYONE else!

A very simple warranty renewal process over the phone. Was able to lock in 2018 contract pricing for 3 years while at the same time saving money... Phone Rep was respectful, professional and very helpful during the phone renewal process.

The technician called prior to his arrival to ensure we were home. He was very knowledgeable and fixed everything we needed fixed. He explained what he was doing along the way and made sure we understood what he was doing. He was very professional and very nice.

Toilet fill valve replaced. The job was done quickly. The plumber showed up on time and called to advice he was on his way. His attitude was friendly and provided information regarding the job done and how the problem would resolved. He had the piece with him when he showed up, so no delays going to buy a new one. He provided friendly and informative services. I am pleased with this Company's representative performance completely.

We had a water leak from our ice maker resulting in water on the floor. We filed a claim and a repairman from Noyes Appliance was dispatched. He made an attempt to fix the water leak, but new parts had to be ordered. We are now waiting on a call that new parts are in and to reschedule a time for Noyes Appliance to return and fix the leak.

Garbage Disposal and leak in basement. Disposal work was corrected and completed by tech. Leak in basement was a much bigger job. Tech had to get approval from CHW. After determination made found leak bathroom pipe was an excluded item under contract. I was disappointed cause it seems most expensive tasks aren't covered under home warranties like pipes fitting and some other items. Tech was very pleasant and informative about situation.

I AM NOT PLEASED IN THE SLIGHTEST WITH THE RESULTS. Service provider not the versed on how to fix...employing hit and miss technique. Additionally, Choice going to provide me a cash amount of $299 is absurd!! Where am I going to find a comparable replacement appliance/stove/range for that amount??? Choice should have provided me with at least $500-$600 cash amount for me to find a suitable replacement. I do not know how Choice is rated as one of the best home warranty insurances. There are always loop-holes in what is covered.

Showed up when they said they would. Very professional and polite. They got the job done (Drain) and you couldn’t even tell they were there. I would highly recommend Ray’s plumbing to anyone that needed quality service. They are very fair with their pricing and respectable of your home.

BlueRed Heating and A/C came out to check out the Heating System on 10/17/18. The system seems to operate ok sometime, but other times if required for longer periods of time because of the colder temperatures it comes on, blows warm air, then keeps running and doesn't ever stop, but the air coming out is cold the longer it runs. The only way to get it to quit running and blowing cold air is to turn it off completely. So far this early in the season, it only gets cold enough outside to make the system run for a short period of time before it has generated enough heat to adequately heat the home and cut off normally. Therefore, when the technician came out during the day in 70 degree weather, it was performing correctly and he could not make it run long enough for it to switch over to malfunction.

I was very pleased with the quick response time after I made the request for service. The two employees of the 123 HVAC LLC were very professional and courteous. I would not hesitate to recommend Choice Home Warranty. Appreciated the evaluation and suggestions from the team doing the repairs.

Pool pump repair - The tech with Duck and Dive Pool Service sent out was knowledgeable and professional and filed request promptly and got an answer quickly. He followed up quickly and worked with us on scheduling the visit. Pleased with value and pool coverage.

I called CHW when my washer stopped working. They took like 3 days to find a technician and he took like a week to give an appointment. Then after his visit he told us that it will take another 2 weeks to get the parts and then he will find for his availability again to come and fix that part. Initially they promised me that they will make it up and running in a week but it took me for more than a month to get it fixed.

The AC and water heater in the house are broken. These staff who went there were seeking warranty companies and told me not covered by warranty. Yes, of course, these items are not covered by warranty. If items are covered by warranty I do not need to buy Choice Home Warranty.

Cooking range - I placed the claim online. Was never given a choice to select timeslot for technician to arrive. Secondly technician confirmed appliance repair in 2 days but no one showed up after two days nor did anyone responds to my calls when reached out to the service provider.

I have a great experience with the repair of my AC. The technician was on time and well knowing his job. Easy to get an appointment and with reasonable time frame. My only cost was $60 service call, AC is working great.

CHW was quick about responding. Oliver A/C and Heating was quick, and professional. I would definitely recommend this coverage, to a family member or friend. This was an unbelievable great experience, for my family and I. Everyone involved, was very pleasant. Thank you, so much CHW!

Good service. Found fast what is wrong and fixed (heater). It wasn’t very serious problems. Thanks. I already recommended to my friend your company. Well before I had problems with my washer and it was very good service with the person who was working with me. Again thanks.

Very fast with new information and getting a repairman out to see what the problem was! I am not so happy with turnaround time when appliance can’t be fixed. You have to wait too long to get settlement check if it can’t be fixed. Never enough to get a new appliance.

Be careful with Choice Home Warranty is an absolute cheating business. Don't deal with these guys ever! I had Choice Home Warranty. 2018 in the summer I had one of the air conditioner broke. I called Choice Warranty. They told me there is a leak. It's not covered under warranty. They just simply walk away from the issue. I called a private company. He came in. Recharge the AC with Freon. Work like a champ ever since. Don't deal with Choice Home Warranty.

Customer service worked with me to get this fixed asap. They were very diligent, they were very upbeat on finding me the right business. As in the past they have always been straight with me. They pass your work order around to get to the right person.

Explained services when interrupted with their presentation. The coverage was explained and warranty and policy number sent to be printed by email. I would rather have the policy sent to me by mail being that I don't have a printer.

Dishwasher repair cost about $370. Refused to pay instead offered $179 to replace the unit which cost about $1000, misguide & bargain you to pay almost nothing. This company is not genuine. They wanted to pay $179 dishwasher for $1000 dishwasher. It can be easily fixed with replacing motor pump, which I am going to do it for $370.

The hot water heater water was leaking. I placed the request for repair that night. The response from Choice was swift. The tank was repaired early the following morning. The plumber was very professional and took the time to explain the issue. He was wonderful.

Home warranties have a dreadful reputation, you do know that, right? I have a leaking drain in my master shower that leaked through the ceiling in the living room below. I called on Friday and the plumber showed up on Saturday but couldn't get a hold of anyone at Choice to authorize the work. Then Monday passed. Then Tuesday, at the end of the day, when I still hadn't heard from you, I called and was told it was approved. By the time the plumber called back, they don't have any openings until the end of next week. So... 2 weeks without my master shower and 2 weeks until you schedule a drywall guy to come in and fix the hole that the plumber said he will leave in the wall... and who knows how long that will take to get done. Pretty displeased so far, gotta say.

The was the first service I've had to place since obtaining Choice Home Warranty. My experience with CHW was excellent right from the start (pleasant customer service representative, professional technician) excellent response time. I am very pleased that I switched from American Home Shield Home Warranty to CHW (CHW so much better than AHSW).

Microwave repair - The gentleman arrived on time and got right to work. He located the problem quickly and traveled to Lowe's to get the part needed quickly. This is the first time we have called Choice Home Warranty and we are more than pleased with both the service and serviceman who did the work precisely and quickly.

Water heater went out Wednesday, made a claim, subcontractor to come out Friday, they called Friday after when they did not meet and said they can't come, they will come Saturday. Next day same thing. Was told they will not make it Saturday after I stayed home waiting for them. We text and no answer. Called they finally picked up in afternoon saying they were gonna come at night, no show. Sunday they said they can come Monday. Sunday I called customer service to reassign, another subcontractor came out Monday and fixed it within an hour. I loved the second contractor, but first contractor should get a big zero. So my rating should be in middle. Satisfied with second but first no.

Plumbing and electrical - Both of the situations that I requested assistance with were handled efficiently and as promptly as could be expected. The individuals who managed the requests did an outstanding job. The situations were handled very well and they have been working without fail.

Home heat failed Thursday during first cold snap of the year. Called Choice 7am Friday to schedule service. Received email notifying me of Monday appointment. Called back to Choice at 830am trying to get an earlier appointment. Choice rep put me on hold. Claimed she talked with contractor A1 total service and my appointment had been changed to a same day Friday afternoon appointment. When I called A1 to verify appointment change they had no knowledge of an appointment change.

I am so very pleased to tell you that I just purchased our second home warranty from Choice Home Warranty. Working with Greg is such a pleasure! I’m considering buying a home warranty for my parents for Christmas and of course, I will be calling Greg directly. The coverage has never let me down and it’s such a comfort to know that if something breaks CHW will be there for me!!

My rep - Fred, was very helpful. He worked to make the policy within my request. He was able to review the items I wanted to be included in my policy. He also worked to give me the best cost for my benefits. Took a lot longer to complete than I was expecting, but I am satisfied. Thank you.

This has to be the worst home warranty company ever. It took two different repairmen to come out and diagnose my refrigerator which took 3 1/2 weeks. Only to deny my claim. Due to freon leak. Such bs.

Purchased a 1 year home warranty, had a problem with my hot water heater, technician came out and repaired 5 days after initial call to Choice. I didn’t mind so much as I was not living in the house at that time. My second claim, plumbing issue, reported to Choice 10-2, as of today 10-16 no technician has been dispatched. First technician assigned did not show 4 times, second company assigned scheduled 4 days later. Today, was scheduled between 3 pm and 8 pm. Got an email at 5 PM. Need to reschedule til 10-19 between 3 pm and 8 pm, called technician, no answer.

I called in and you picked up the phone quickly and described to me your premium package. However, I had to look online to find out the sump pump is additional cost. I am a new customer so I have yet to speak to the service but customer care was helpful.

COMPLETE HOME WARRANTY FOR MY MOTHER. She is on a low-income, Choice gave her the chance to not worry about her appliance, hot water heater or any small items in her home. She can sleep knowing everything is taken care of. Thank you, Choice Home Warranty.

I was introduce to CHW from a co-worker and they recommended highly of them so I chose them to represent my home. The particular coverage is what I was looking for in regards of in-home maintenance. The customer service is very knowledgeable and friendly. They will work with you respectfully and diligently. Great Choice!!!

I contacted CHW on a Sunday regarding my heating system not working. An appointment was set for early Monday morning. The vendor arrived at the set time, diagnosed the problem, received an approval right away from CHW to repair. Within a 24 hour period of contacting CHW, my heating system was repaired.

I have owned my house for 7 yrs now, and Choice has mended its boo-boos. Choice has always been fast, efficient and courteous. Fixed the problems, don't leave a mess. I have never had to call them back for the same problem, it's fixed the first time.

I had a problem with my lights and fans. The technician replaced one fan and solved my problem. Technician was very professional, did a great job. He was on time and very dependable. Your service is great and I will tell everyone about your company.

I haven't had a chance to use your service (just signed up), however, if the rest of your team is as great and good as Mr. Mello **, I'm sure everything will be awesome. Mr. ** provided the best customer service and was very professional. I now have peace of mind.

I have talked to so called case manager, who were very rude and could not even handle the case right. I was rejected to get my heater fixed. The technician told me it is not covered by warranty and he tried to charge me $500 for fixing the heater. Why would I pay warranty company if they cannot fix it...

Wayne was Courteous and very helpful and showed me all the options to save money. Because of him I decided to extend the warranty. His offer to call him if I had any problems impressed me. The reason why we decided to use Choice was because Sears filed for bankruptcy. My wife and I believe it’s important to protect our appliances etc. in our home knowing that we have people coming that are certified and bonded and in a reasonable manner time is worth it. This way we always have a connection to anyone who enters our house and if they do bad work it is noted for our home insurance because my wife was in the insurance business for many years even though it was with banks. We know the value of protection.

My pool heater was not working. Called Choice Home Warranty, was supposed to send someone out to look at my pool heater, no one came or called. Jules Pool in Pennsville on 3 occasions never came or called! Called them back and they said, "We don’t have staff to come." What a great answer! Then called Choice back and said, "Call your own service rep!" Another great answer! Am so ready to cancel this policy! Feel they are useless, will deduct their 268 dollar payment from my checking account though! If I could give them negative 5 stars I would! Think before you sign up with these idiots! Thanks!

I spoke to a representative regarding adding additional coverage to my property. First of all I don’t feel that he was attentive to what I stated. I feel I got a typical line “let me check with my manager ...” and instantly I was offered a lower price for service. I also feel as though he rushed me to get through the decision until I cautioned him about his approach. I have been a customer for several years but I am looking at other options.

Stay away from this company. Our air conditioner went out during a heat wave. We called Home Choice to fix the problem. Bottom line, we need to replace the unit as it was leaking and not running at all. Before Choice would replace the unit they required a test to confirm the problem. The 'test' they required was at our expense. The test would cost more than replacing the air conditioner. Bottom line, we installed the new unit at our expense. Read the fine print... In addition, our dishwasher would not advance through cycles...long story short, they do not cover doors, latches etc which was the problem. Again, FINE PRINT. We fixed at our expense. What a scam company. STAY AWAY.

Services were not covered because my house failed to have event trap. Plumber needed to cut the pipe in order to sneak the drain. Was told this was not covered because we did not have a special event which could be snaked throughout the whole house. However that's not our fault we bought the house as is and you supposed to cover the things that are in our house. Wanda paying $380 out of pocket.

I feel this is a good decision, coming to Choice Home Warranty. Troy was helpful and good at explaining my "plan". I did think seriously about going for the 5 years (6), but it was simply, more than I am ready to spend. I feel more comfortable doing this for a year. Hopefully I'll be with you for at least 10 years more! If all your representatives are as easy to speak with as Troy, then I am certain I've made the correct decision.

The sale representative that sign me up persuaded me into three years contract. He lied that I could cancel and get my refund with no problems. After having a disagreement I tried canceling and they took almost two years of payment and said it is in my contract. However the contract never downloaded and I believe the sale man word. The company refused to pull the video or refund me the administrative fee of $218.76 they took from me, I only had the service for one month and I was charge for one year plus $218.76 fee. They claim my contract started the day I called in even though I requested service start one month later because I didn’t own the property as yet and I was not going to move in until June 10. I am very upset at the level of dishonesty in this company.

I have had several strokes affect my speech and hearing. Representative was very understanding and helpful understand everything. Really appreciate his caring and manners. I have been looking for a home warranty that had roof leak protection. Important to me and you have it.

Stay away! Your claims will not be handled on timely manner. Zero stars! Representative tells me 80% of the claims are resolved within 4 hours. That's a bunch of lie. I have been trying to get my AC fixed for over a week now and my service call was closed stating it was resolved in their system.

Don't waste your money. They send less than experienced technicians to fix things. First it was a plumber who couldn't figure out that the faucet needed to be replaced when the lines were leaking. Now the AC tech they sent replaced a fuse but used the wrong one which caused the wires to short and blew the transformer. They won't do anything to assist with getting this fixed. I've been waiting a week to hear back from the claim case manager. Today I called the regular claims line to try to get help and I'm told the only person I can talk to about this is the claims manager.

CHOICE includes two important clauses in their contract that allow them to arbitrarily deny any significant payout: first they will not pay for any "preexisting" issues or defects regardless of whether or not they were known issues and secondly, they will not pay for anything that could have been prevented with regular maintenance. If you are purchasing a new home with existing AC/Furnace unit(s), or other existing large appliances, there is no way for you to prove whether maintenance was done. There is no burden of proof on the company when they decide an issue was caused by lack of proper maintenance or preexisting defect.

I was very happy with the repairman. He introduced himself and got to work immediately. He wasn't coming until Tuesday but had some time and used it to fix our furnace. So glad I had this warranty. I asked how this works since it was first to use it and he took the time to explain.

The repair person had scheduled an appointment for a Saturday and came on a Sunday. He did call and assumed I knew the appointment was on Sunday. However, it was okay and the issue (kitchen sink) was resolved. But I will know for sure in a few days.

The repairman you sent to my house was the most professional repairman I've ever encountered. He explained everything, thoroughly so that I understood exactly what he was doing and saying. I also want to thank Choice Home Warranty for honoring your warranty by giving me the monies to help pay for a new washer.

The Customer Service was not good. I been lied by Mr. Joe **. Ms. ** refused to give her last name she said she don't have to give her last name to customer. Which I told her I been a victim about that in past not with this company but elsewhere. However, that raise a big issue but in end the Motor was replaced to the boiler, quick as possible which we were happy. Thank you.

I have had at least 6 service calls and each of the repairs was prompt and done right. The peace of mind is knowing that I have one call to make and after that CHW takes over and I don't have to "fix" it myself or search for someone to do it.

This is not our first experience with a home warranty but is our first claim with Choice. We found the response time to be very good. Communication was excellent and the plumber that was sent did a great job for us. This was a smaller issue involving the replacement of a garbage disposal. It gives us comfort to know the system is geared toward quick response and resolution.

My kid cutting grass broke the top of both side plumbing. My first time and probably my last. The company hire by very unprepared, late 2 day from the apt. day. Then send some that try to tell me the bath was done by a non plumbers pro... This bath was approve by v.a. inspector and city of Deltona 2 for someone insult the job like I was the one who did it. Well I'm not a handyman... Accuse your mother if you want. The guys ask me for the city approval which is very unprofessional. They denied because was outside but the inside wasn't working because of the outside... By this experience alone Choice program are an untrustworthy organization by the company they hire.

Septic tank - It’s been two weeks still not working. Came out twice and have to come out again tomorrow. Hope this one does it. Got told what was wrong then had to wait for second man to come out. Gave me a date and then he never showed up. Was told they were trying to find another plumber to come out or I could find my own. I found one to come out on the same day. I called him, he drained the tank and said now I need a plumber to rotor root the main line. I called back the first plumber and he will come out after 6 tomorrow. Hope the will take care of the problem.

The service was great, technician was great, the job was done. We were very satisfied they replaced what need to be replaced and covered it at 100%. It was all done on the same day. Choice came Thru for us. All we did was pay the 65 dollar fee. Thank y’all!

Choice Home Warranty set the home repair up the same day. Easy access set up online. Repairs were completed within hours. Friendly service with a very knowledgeable tech. I'm glad I chose Choice Home Warranty because they are there for you when you need them.

I had two different plumbing issues and my garbage disposal repaired. 2 out of three were fixed immediately! 1 is still ongoing. The serviceman was quick, professional, and kind. My upstairs sink still makes the same noise and I’m hoping it can be resolved.

Choice Home people were very friendly, eager to call and answer all the questions I had and were patient while I shopped around a bit. Thanks for your time and many calls. Not looking forward to any breakdowns, but nice knowing you are there if they come.

CHW was very professional on the phone and had a tech out the next day. CHW stepped in when I didn't hear back from tech after a few days. Then about 24 hrs later got call from tech to set up appt to work on garage door. Within 2 days tech came and installed my new motor for garage door. But he left me putting everything back in the garage. Never offered to help. CHW is worth the money. Glad I had them!

Garbage dispenser. Shawn was prompt, courteous and very efficient. He represented CHW well. The unit had completely ceased and he had a new one in his vehicle. He replaced the old one and tested the new one. Thank you Shawn.

I have used my warranty several times. AC, furnace, oven and now washer. Never disappointed. Prompt & professional service EVERY time. I live in a rural area so that can be a problem with service/deliveries. I highly recommend CHOICE over the "other" company!

I purchased a 3 year contract after a hard upsell for $1,260.00, there was a one month waiting period for my contract to begin which began July 27 2018. August 16, 2018 I submitted a claim that my A/C was not keeping its temperature setting, a technician arrived promptly. No complaints there. However, after paying the $60 service fee, I was told I would have to pay for a leak test; which I refused to pay since I already paid the fee (no satisfaction there).

We paid $425 in advance for the Total Plan contract. We had a local HVAC contractor come out to inspect our gas heating system before needing it for winter. Upon inspection, technician noticed three cracks in the heat exchanger. He turned off gas supply and suggested replacing heat exchanger. We called CHW and scheduled one of their technicians who was coming from S. Carolina. We were given a five-hour window for him to show up, and stayed home all day waiting for him. He was a no-show, and didn't call to cancel or reschedule. We called CHW who told us the service call had been listed as complete.

Garage Door Opener light. The light stays on yet Choice will not cover this type of repair... HUMMMMM. Some of your Customer Service employees need additional training. Now that you have my payment for 3 years I wonder what future claims YOU'LL DECIDE NOT TO COVER!!!

I have had my policy less than 3 months and made 4 service calls. 1st was microwave and they denied it because the claim was submitted to early after their grace period. 2nd plumbing problem went okay. 3rd refrigerator, denied because they said they don't repair leaks, but a technician came and replaced a water valve which is suppose to be covered according my "total" plan. I have appealed this denial and still waiting for the caseworker a Tanisha ** to get in contact with me.

Terrible. Just terrible. You make it difficult for everyone involved. One vendor was never given my info. No address, contact. No anything. Just the street name. I called him after the appt time slot and he came out after explaining that. The other claims it is so long on hold for the techs to give diagnoses that they get frustrated AND then after speaking with him YOU require more info. Your company and service need to be thought out. I don’t think you want to stand behind your tv commercial. False advertising and difficult. By our service and follow through is just terrible.

Very unhappy with the service. Tech called 10 mins before arriving and didn’t call to confirm appointment prior to visit. Very unsatisfied with the customer service at Choice Warranty. The whole experience has been awful. Tech left holes on the floor and washer and dryer still not fixed. Since they don’t carry Kenmore products they had to order. I’m going to guess it will be about 3 weeks before we receive a call again to come and try fixing... and he didn’t move the washer and dryer back to place.

Tim was great! He resolved the issue with an outlet quickly. He was very thorough and explained what was happening. Plumbers Electricians and Beyond LLC provided excellent customer service. Would definitely recommend them. They were on time for service and Muhammad followed up to make sure everything went ok with the service call.

We called and had the repair company out in 48 hours. Heating element went out and they repairs was fixed in 20 minutes. Awesome!!! Super friendly and great service Mike’s Appliance repairs. I have had the warranty for 2 months!!

First, it will end up taking a full 7 days to get our AC repaired, which is unacceptable in Florida. Some of this is due to Choice not being responsive to the vendor relative to covering costs. Additionally, in addition to the $65 service call fee for the insurance, it will end up costing us an additional $135 for costs that the insurance will not cover. (This was explained in a lengthy email from Choice with lots of legalese, the bottom line of which is that they will not pay.) So, we feel that the experience was extremely poor.

I feel as though this warranty company is worthless to me. I have been trying to get my air conditioner in Florida fixed for about 1 month. I've had to pay over $900.00 thus far. I want to know what you do cover? I'm sure this list is shorter than those claims you deny. I am very unhappy with Choice. I want some help in getting a partial reimbursement of my money. I was told by the technician that the unit is now working.

I am so happy I choose Choice for my home warranty! 99% satisfaction. The service professionals you choose have always been very pleasant and know their business. When my contract runs out, I will most likely be renewing. Thank you!

Choice Home Warranty sent a repairman within 1 day of my request. TimPossible Handyman Service, LLC came to our house to do the drywall repair. He is a professional. The work is superb and I highly recommend using Choice Home Warranty for any repair services.

I have been with CHW for a couple of years now and have been very pleased. Their choice of service providers has been outstanding! They are prompt, courteous, and knowledgeable. My latest problem was a clogged kitchen sink and Perfection Plumbing was #1!

I was very pleased with the technician's service (Tim of Roy Beasley's Appliance Repair), once I was finally assigned a contractor. However, I was slightly disappointed in the length of time it took to assign the contractor and the standard email sent when questioned. It seems unreasonable to recommend that a policyholder may want to find his/her own contractor and then request reimbursement -- which may or not be granted.

I submitted a claim for A/C repair. Sent A/C company to make repair and left. Repair failed, send company to repair 2nd time, it failed. Sent company 3rd time, A/C company said A/C unit bad and needs to be replaced. Choice Warranty then denied my claim on grounds A/C compressor was beyond its life expectancy, that the coils were dirty (when I cleaned them 2 months ago), and oil on lines (from A/C company working on unit). I appealed their decision and they only stated the same thing they said before without really discussing what's happened.

We were so impressed with the professionalism and great service we received from Jeremy, Jessica and Just Cooling that we went to Google Reviews to give their company a 5-Star Review. This isn't the first time we have filed a claim with Choice, but the most recent. Each claim is handled so well. Thank you. Thanks! We are extremely pleased.

I asked to be taken off the calling list after reading the poor reviews with the BBB and decided I no longer was interested 'cause there was so many complaints of work not getting done and Choice Home is full of lies and I know for sure they are. I busted them. They said they was in great standing order with the BBB. NO THEY ARE NOT. They call my phone 15 times a day and will not stop. I am now reporting them for harassment. I told them to stop and they won't and then the one laughed at me when I told him to stop calling me and what was I going to do about it. VERY RUDE AND TO ME IT'S A SCAMMING COMPANY!!!

Plumbing stop - Happy to see technician assigned within 30 min and next day issue was resolved, could not be more happy. I will recommend this service to any homeowner who want to get protected by surprise in small home repairs. Good Value for money, highly recommended.

I was somewhat surprised that it took 4 days to get anyone to assess the problem at my new home to be quite honest. Next, fixing it is taking longer than that! So the total wait time here will be about 2 weeks, however, I guess I shouldn't complain. Asking for the home inspection didn't go very well since the Choice employee couldn't click on a link. A lot of my friends clicked that link when the house was inspected and I was seeking feedback and not one of them had problems going to the home inspection webpage. So another couple of days resubmitting that. If the problem does get fixed, I'll let you know.

Easy way to sign up. Fast responsive customer service representative. Plans were easy to understand. Hopefully, I am looking forward to a long-term relationship. A co-worker has had a very positive experience. Thought why not give 'em a try. Called up and done.

Scott from Advance Plumbing was very friendly and accommodating. He fixed the problem very efficiently. He also cleaned up any mess that was made and left me with a working hot water heater. I would highly recommend Advance Plumbing for your plumbing needs.

I am extremely disappointed with CHW. After dealing with a very pushy salesperson I purchased a one year contract and switch from AHS only for the cost of the plan. On Friday October 5th I discovered water seeping from my tank. I called in my claim at 9 am only to receive a text at 5:36 pm stating that a tech will arrive at my home on Friday, October 12th from 3 pm to 8 pm. This was totally unacceptable, my roommate is a heart and cancer patient and I am under doctor's care for cellulitis a skin disease that requires a higher level of hygiene. To wait over a week was not happening. I called Customer service to express my concerns. She stated twice that I had the option of choosing a technician of my choice and receive reimbursement or I could call the vendor that pick up my claim and see if I could get an earlier appt.

A claim was submitted online to get the air conditioner checked because the fan was not running. The claim was issued very quickly and a technician was identified with a date and time of the appointment within a couple of days.

The dryer wasn't working correctly and the young from Universal repair did a nice job and he told me something new on the dryer. I didn't knoow how to use the auto cycle and he told me how to use. I have the dryer at least 10 years and Just found how to use the auto cycle.

I purchased 2 plans, one for my home and one for my son's home, earlier this year. To date we have tried to have 4 items fixed. Two involved HVAC systems and two involved plumbing problems. We have had nothing fixed by Choice Warranty. In each instance we have had to pay for everything out of our own pockets, in addition to paying the Choice $60.00 service fees. On my HVAC system, their technician even argued with Choice that the $1500.00 problem should be covered. Choice refused to pay. I had to call my old technician to come out and he fixed it, at my expense. The second HVAC tech could not really find a problem on my son's home (the Train unit was almost new) but he added freon, just in case.

Appointment was made, technician came out, and made the diagnosis. Ordered parts, installed parts, and a week later the refrigerator ended up doing the same thing. One week later appointment made, and a week later he is back, and now parts has to be ordered again. Now I'm waiting until next week to get the job done. If there is another call out for this problem I will not pay the call out fee.

As my home and appliances are aging I was worried about replacing them all in the near future until a coworker told me about Choice Home Warranty. She told me they were one of the best and that she was please with them. So I called and had a very good experience and sign up for a year to give it a try. The coverage they offer was great and the price is very reasonable.

I was overall pleased with the service. My window of service was 3-8. The contractor called at 4pm saying that he was on the way. He arrived shortly and was done by 5pm. He replaced the door switch. I was pleased and the process was painless. I was also pleased at how quickly the contractor was able to service my washer. I am glad I purchased the warranty. I am pleased and would recommend Choices Warranty to anyone. Thank you.

None of the experiences have been good with your company. The first one with the oven went well. The second one with the plumbing issue with the toilet went terrible. It took 22 days. The third one with the furnace. It’s still ongoing. We are still waiting to get our furnace fixed. We think summer be out here Monday. The technicians have been fine that you’ve sent. It’s your company and dealing with your people in resolution or customer support or wherever you call. It’s on hold forever. They never seem to get anything done right.

It is very bad customer services. I have waiting for 4 days to looking services (hearting system). After 4 day, I have use my own people for the services. They are not take any invoice for my services. Need: customer services and more contract for Reno, Nevada. and also need to another way too if customer hired they are own services company and give refund.

So here is the deal, when I decided to place an order I don't need to be hounded to extend or buy it for more than I want. I am extremely annoyed and had that part of the conversation not taken after I gave my credit card information I would have said goodbye and hung up, you would have lost my business. Let's hope if I need your services within the next year, that part turns out better. I have multiple properties with coverage and never experienced a pain in the ass operator like the ones on your staff. This isn't the first time either.

I have had 2 experiences with your company, both of them were not the best. It took 3 days for someone to show up and the person who did was not even a plumber. I must say I am not happy so far with Choice Home Warranty and will probably not renew my subscription.

The repairman called prior to his arrival to let me know when he would arrive - he was here faster than what he said. He checked out everything and got the unit running. He said it was some loose wires. He also left a temperature gauge here. I called his phone & left a message about his forgotten tool.

If all it takes on ALL claims is to say that the covered appliance was not properly maintained, i.e., dirty coils on a refrigerator, then what's to stop this excuse on everything they supposedly warrant. Very dissatisfied with company and with service.

I felt the salesman was using high pressure to make the sale. I wanted a plan so agreed to enlist. He also offered a lesser price when I was not immediately signing up. I felt the best price should be offered at the beginning.

Electric Dryer Appliance - The appliance repair company arrived within the time stated. The technician was professional and was able to resolve my problem within 1 hour. He answered any questions I had and commented on the clean condition of the appliance that is now 19 years old. He said it looked brand new.

This is my second year with Choice Home Warranty. I just renewed this morning but I almost did not as I am so exasperated with the non-stop calling from customer service to ask me to renew. My warranty was to expire in November, getting a reminder email, phone call or text is fine but since the beginning of September, it has been nonstop and I feel it is borderline harassment. Yesterday I was checking online the cost to renew and I received 5 phone calls every hour the moment I was on the website.

I had several problems with my A/C and had it checked several times. Last time in July 2018 I submitted a claim and it was denied. I talked with the a/c company that was sent to my residence by CHW. I asked them what was wrong with the system and what did their report state. They sent me a copy of it and I compared it to the report that CHW sent me when they denied the claim. Turns out CHW stated that the A/C coil was rusted and that was what caused the problem with the A/C.

Washer - Technician knew exactly what he needed to do the correct the problem. He also showed me how to keep the problem from occurring again. I also like that he was prompt to his scheduled appointment. I am very pleased with the service I receive from Choice Home Warranty.

Called them to schedule someone to come out and look at my broken HVAC unit. They scheduled someone to come look at it and nobody shows. No phone calls, no email responses. After hours of trying to contact these people I finally figure out that the company they even scheduled only has a Facebook page and nonworking phone number. Day two of calling this home warranty company and they tell me they've scheduled someone to be here at 11 to 2. They tell me this at 10:30. This company is a joke. They never respond to calls or emails and have the nerve to send me an email saying that I'm a valued customer. Seriously? No one has showed up to even look at the HVAC and nobody at this company will give me a straight answer when I can actually get them on the phone.

We are waiting for a part to be delivered. Technician said he will come back on Thursday. Otherwise all went well. Although tech came two hours after scheduled time, it was okay as my wife was home. Thanks so much. Good Day.

Refrigerator repair - Technician was punctual and proficient. He was friendly and informative. A part was needed and ordered. Explained in detail the process of repair and replacement. I would like to use this technician for future repairs if needed?