Choice Home Warranty Reviews

I called almost a month ago cause the unit at my house both were acting up. I was told it would take 24 to 48 hours before someone would come out. I had to wait a month before a tech came out and service my unit. My house had no air for almost a month. Not good service.

Claim filed for service on AC - First of all when I called I was on hold for 47 mins before someone answered only to tell me they have 24 hrs for a vendor to take my claim and after that they will manually search for a service contractor. It's been two days since I submitted a claim and have heard nothing from choice home warranty. It's been 90 degrees outside, I'm disabled and have COPD which makes it hard to breathe in this humidity. I've tried calling and get a message saying they are experiencing high volume of calls and to check status online. I've emailed and sent msgs via their website and still no response. They originally told me I could find a repair person myself and pay the cost of repairs and they would reimburse me within 30 days. I don't have the money to pay for repairs that is why I chose Choice Home Warranty so I would only have to pay the $65 service fee! Seriously considering finding another home warranty company!

I had three visits from two from a garage door company, and one from an electric company. All three visit not one repaired the door problem. The third garage door company came and repaired part of the problem. The next problem yet to be resolved.

The flush valve needed replacing. After plumber arrived he changed everything inside tank. After completion, toilet does not flush properly unless hold down handle for a few seconds plus it takes long time to fill. Asked him about this and said it was normal, I don't agree. Also, every so often hear water running into bowl, as if it is slowly leaking and refills a little bit. Had to call him 5 minutes after left due to one side of commode seat came unattached. He came and fixed that problem. Overall, he was a nice guy but seemed to have problem with customer service about amount of pay he was to receive. Don't know if that was problem in making sure I was satisfied.

Other than trying to contact you with the long wait periods, your people are awesome. I chose the reimbursement option and was fortunate to find a company that would work with your company. Many companies will not participate with your program because of the wait on hold.

Two gentlemen spoke very rudely to me and I can’t get a clear answer. I feel like I was tricked and lied to. I can’t get an answer on my policy. I was quoted for everything, and now when I’m reading the policy, it looks as though very little is covered. I’ve called many times to get clarification, and I keep getting transferred and nobody answers. I want to cancel my policy that has not started.

The hold time was one hour and ten minutes. Never responded so had to hang up. Technician wait hour to be told no. Very disappoint in the three years I been with Choice Home Warranty. Just wasted money never provide any good service. Even technician say they weren't a good company.

I was looking for a home warranty company on the internet and ran across Choice Home Warranty. Then I received a call from the customer service rep. and decided to become a customer. The value was great. I hope I never have to use it but it offers peace of mind if something does happen.

After filing a claim with Choice Home Warranty, their assigned contractor arrived. During the first 5 minutes he asked me how long I had the warranty and if I had ever filed a claim. He then told me he did work for several home warranty companies, but since he had doing calls for CHW, he had never had a claim that was paid and that they all ended up being denied...with all repair costs falling on the homeowner. Sure enough, after 8 days of the worst customer service I have ever received over the phone, and a hotter and hotter house, they denied the claim.

I filed a claim for my AC condenser, as it went out right before a week with mid 90s temperature. While the customer care people were helpful, there was no rush to get my AC fixed. Understanding this is a busy time of year, I was told on several occasions that there was no emergency service available. The website states that AC issues are an emergency and they would dispatch immediate service. It took over a week to resolve our issue. When my service with the dispatched technician was sub par, there was still no way to assist me even though temperatures in my house were nearly 100 degrees. I feel as though the information on website is misleading. The service is great for small non-emergency issues. But I feel very let down on this instance.

I called my claim (A/C Repair) in on a Sunday night at 8PM and a repairman was at my door on the following Monday at 12Noon. Exceptional customer service and expedient response time; the two top qualities I look for in a vendor.

The worse service ever!!!! Yesterday I called 5 times, asked for a supervisor. They NEVER picked up. My refund was mailed to the vendor and not me. Now I have to wait for my refund because of your error and your phone support is the worse.

After reading reviews online I liked Choice Warranty best. Was so happy to be called and get more info. Seems like a wonderful plan, great price and will protect my new home purchase. Salesman took time to explain benefits and even gave me a senior benefit. Somethings are nice about growing old.

I checked out three companies for a Home Warranty. I read all the reviews of each company. From the reviews I decided that Choice was the way to go for me. I like the idea if I need maintenance, they will send out a licensed craftsman and I do not have to call one. I like the idea that they offer me to pay for additional years up front and to pay amount in payments.

Enrolling - First site told my card was rejected so I used another card then received emails welcome for 3 Different policy # and after 4 calls of being mis-directed. Finally a Melissa told all transactions except one were canceled. Now I’m hoping I won’t be billed several times for the one policy???? Very exasperating????

Friday night a water pipe burst. I turned off the water, cleaned up and called Choice Home Warranty. After explaining the water pipe in my basement burst, they told me I would get a claim number via email. After several hours and no email, I called back. I was told the claim was denied as they do not cover pipes outside the house. (Glad I called back or I would have never known). Evidently, people have houses where the basement is located outside their house??!! I never heard of such a thing. I explain again and was told that pipes outside the house are not covered. I had to explain a third time and I guess that was a charm.

I spoke to Barry this morning after receiving a renewal notice from my old company which would cost me $50 more a month with no changes or upgrades, and having not made any claims for the entire year. Barry told me the greatest info, same coverage as the old one, with a premium for 3 years which adds up to less a month than I was paying them and for only 1 year. They also took into consideration the fact that I have both senior and military status. I'm so tired of people taking advantage of the elderly. Thank you, Barry and CHOICE.

Our first experience with Choice (air conditioning repair) was very positive... the service person sent was prompt and knowledgeable. We would be happy to recommend both for great service... Hopefully we won't need to use the service soon, but feel confident that we will get great service when we do!

I am an 85 year old lady who has problems hearing. I could not hear or understand the service tech very well. He checked that my heat was working. He indicated he had to clean my compressor fan blades and he charged me $60 for the service trip. If I could have heard what he was saying better and he had time to perform additional tests, rather than just saying he had to come back Monday or Tuesday, then maybe I would have a different opinion. I am sorry for any confusion I may have caused.

I have had it with Choice, they do nothing but take enormous amount of my time to do my claim. You are stuck on hold for hours and even when they allow to have a callback they don't. They base their decisions on pictures of the unit, perfect example is my water heater. There was a little rust on top and in the bottom of the heater. The problem was in the burner and caliber and the tank needed to be replaced. Because of the so called rust, which by the way had absolutely nothing to do with the problem they rejected the claim.

Repairman came and looked at washer. Could not be fixed. Instead of warranty replacing it I was in a "how much money would you accept" match? I'm not playing let's make a deal. What you were offering I COULD NOT replace the machine for that amount of $$$.

I have been a customer since 2013 and was very satisfied with your company until this year. For some reason 2018 hit and everything changed. You customer service is horrendous I’ve been treated terribly. I was actually told I was stupid by one of your service agents. You don’t want to provide the coverage I pay for. I’ve put claims for my air conditioner and garbage disposals and it’s been a nightmare. My contract is up in August and I have already canceled it.

I've had a Choice Home Warranty for 3 years now (3 more left on the contract I was talked in to). I have not been at all satisfied with service. This latest issue is not the first. Our refrigerator died 2 weeks ago. I called Choice to report the claim, requested escalated response since I have 2 kids, one only 2 weeks old at the time. Nope, a broken refrigerator is not an "emergency."

The first technician that was sent out tried to overcharge the insurance company and us. Luckily CHW sent out a 2nd technician and paid for it because it was $1,000 less than the quote from the 1st technician. The 1st technician wanted to charge us $1295, the 2nd technician charged $300.

1st tech changed fan/motor on my AC unit (wired it wrong, cables burnt through) 2nd tech came 3 weeks later, Wasted more than a day of work to get my AC unit fixed, tech was willing to fix it but Choice denied it because original tech should have came to fix his mistake. Original tech wasn’t available to fix his mistake so they had to send a 3rd tech. They should’ve just let 2nd tech fix the issue while he was already here. Now 3rd tech had to order new fan/motor to install again because the one that was installed burnt out (3 techs, still no AC) hours and hours wasted with Choice and unhelpful techs.

Plumber reached out to make appointment as the rep said they would. Plumber showed up in the window and called 30 minutes prior. Was glad to see that both were able to be fixed during the service call without having to install new parts or make a 2nd trip.

I had barely tapped the computer keys to get a quote and received a phone call. That was super fast and a bit annoying but Tony was NOT annoying, in fact he adequately answered all of my questions as I considered making a change to this company. What I am most appreciative of is that Tony checked to see if there was another way he could possibly save me a few dollars. Well, what he came back onto the phone with was a remarkable program designed for seniors. I am looking forward to my relationship with Choice as my impression of the company is very favorable based on the excellent job Tony did to explain your product to me and educate a bit about this industry. Thank YOU, Tony!

My dryer heating element went out. That's a big problem in my house since it runs all the time. Choice Warranty assigned a company to work on it the same day. Dryer works great now. The service charge of $70 is also a lot cheaper than other warranty providers.

Service has always been prompt. Service people have always been competent and knowledgeable. We have used your service on several occasions. You are easy to contact and the follow up has been very satisfactory.

Water leak on pool filter - The problem was fixed by the technician from Cement Ponds in a timely manner. He noticed another leak that I did not seen and repaired it also. He was focused on his job and did what was necessary to make the repairs.

The staff at Choice Home Warranty was professional in handling my claim. The only complaint was the long wait on hold to file the claim. I tried to do it on the internet but it was not self evident on how to proceed. Just kept giving me ways to enroll not in how to file a claim. Some of the process seemed rather daunting but I guess understandable.

The service was really fast and accurate, the technician came to the time we pacts, show confidence and knowledge, explained what was the possible damages, was too carefully with own staffs and fixed quickly. We are happy with the services.

The sales person was great. This is my second account on my old home that is being sold and condition of sale was to give a one year home warranty and we called ahead of before and was several days before I called back to the same sales person who was worthy The five stars for the services rendered. Your company was highly recommended by Your customer Bill ** on my first account.

Extremely pushy salesman, called two seconds after me entering in my phone number. I will be cancelling because I feel like if a company has to try this hard to push a sale... something is up. I am not confident this company is for me.

Very dissatisfied with customer service personnel. They called me numerous times within a 24 hour period. Their demeanor was very unprofessional. Very persistent and pushy. Needless to say I opted into the service via website because it was recommended by a party that already has the service.

We’ve dealt with other companies in the past with no problem. When purchasing last year the price was right but has been nothing but problems trying to get a plumbing issue fixed. They have scheduled multiple people to come out that don’t show up or have complaints with the BBB. One person told us the problem was the fixture that of course was not covered and now we have to tear out our shower/tub in order for them to see if they will consider fixing it. It seems as though they have so many loopholes in their contract in order to get out of fixing anything. Also, dealing with their customer service is a nightmare. They are rude once you wait over 20 minutes to get someone on the phone. Please, please, please do yourself a favor and go elsewhere with your business.

The first man I spoke to when I called in was rude and ignorant. Said when I have money call back and hung up on me. I called many of my friends BH it the one that referred me said to out it online and they will call you. I did this and then seems Anthony was the same playing games. Then I get one more call and the price was better for me and I signed but I almost did not.

Do not even waste your time to do any research. FIND SOME OTHER COMPANY!!! Choice Home Warranty Sucks. If you do not believe me call 1888-531-5403 and see it yourself how long is the wait... I do not want to give even 1 Star but I am Forced to, only then I can submit my review.

Tracy with Choice Home Warranty Consumer Advocate resolved my issue and went way above what I had expected.

Very pleased! They stood by their word with our contact. So what we’re paying for is exactly what we got! It wasn’t a hassle. We have shared with our family and friends. I can see why this company has a good rating with better business and other reviews!

Outstanding, apportionment was set within hour. And after that we received a call for Mr. Smith Home repair and they stated they could come right away. And within 2 hour our gas leak was fixed. Customer service was excellent and Value is beat I ever had in last 20 years. Cover all items I need. Thanks CW.

This is our first time having a home warranty and we were expecting better service. Things stop working on the weekend but the first appt we are ever given is Wednesdays 3p-8pm. We’ve had the warranty 2 months and had to use it 3 times. None have been worry-free. Plumber was supposed to come Wednesday 3-8. At 6 I called him to see if we were indeed on the schedule. His voice mail was full so I couldn’t leave a message. I called your office asking if you could contact him and verify he was coming. An unpleasant employee of yours did contact him and told me we were on the schedule but he was super busy and he “figured” we’d want to reschedule.

After having a problem with my dishwasher, called choice to let them know. They helped me very quickly with the service call and dispatched a team to my house next day. They were very knowledgeable and fast with their repair.

I am very displeased by the way things were handled accordingly to repair my ice box. I was not notified by any coverage that you did not cover such problems with my ice box. I will eventually cancel and find me another homeowner warranty. I'm very displeased on your customer service on how things were handled.

Purchased this warranty and tried to make a claim. Had to pay $60 to get someone to look at my washer. The guy who came was not even in my home 15 minutes. Did not even take apart my washer. He said he had to order parts only to get a call the next day from the warranty company. They are not going to fix my washer due to a pre-existing problem. They are a ripoff. Happy to collect your money but will not repair your appliances.

I've come to the conclusion that this Home Warranty Company is a RIP OFF! I have been a customer for less than 1 year and I've already had to issues that "are not covered under warranty". When I originally signed a contract with this company my first questions were in regards to 1. The Hot Water Heater 2. HVAC Unit. According to them I was covered for majority of major issues. I asked them to explain further so I fully understand what will be covered if something goes wrong. Upon explanation I was satisfied so I paid for my warranty for 1 year.

Just when it started to get hot in AZ is the time my air-condition decided to quit. It was late in the day but early the next morning help arrived and in a matter of minutes he found the problem a faulty hi pressure switch, he replaced it and was gone. Very happy with my choice of choice and would recommend them to a friend.

I signed up for your service for the first time based on a recommendation and was impressed with the speed of service. It was a quick and easy experience. I could not be more pleased. I have an older home and at times issues have cropped up.

The call was very timely, because I was looking for another home warranty at a better rate with the same or better service. I believe I have it with Choice. Time will tell. The sales person was knowledgeable and courteous. Thank you.

I just paid for two major repairs out of pocket. Hot water Hester and AC condenser. You took the word of a crooked individual that you use to conduct your inspections and diagnoses. He wrote up the diagnosis so you would deny the claim and then he still offers to repair now he gets all the money and not just a cut from Choice. AC cost me $2000.00 by itself because your company says I didn’t do maintenance because that’s what your designated repairman wrote up. My property is managed by a company and in the contract they have to service the AC. The trend with this company is when customers have major repairs, for the most part you never really cover them. You seem to never have a problem with the little inexpensive repairs.

Well this is the second time that it has not been right. The first the part took 4 weeks and now it adds a few more for the money that I pay to you guys monthly for years. This should not happen. So I have been without a dryer for 6 weeks. I guess make it a hard inconvenience for my family and I.just very disappointed. There should be a way to not put your customers through this. Very disappointed.

Needed help to find out why my garage door and lights wouldn't come on. Fairview Electric Co. tested the light switch/outlets and found the problem. I had good relations on the phone to get a claim ordered in a timely manner.

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My garbage disposal quit working and started to leak. I had to put a bucket under the disposal to keep from ruining my cabinets. The workman you sent out was real nice and he knew what he was doing. He was quick and efficient. He got the job done very well.

Not sure what the repairs consisted of but it has worked great ever since. I have had a microwave to be replaced in which I am thankful for. So far I am pleased with the service rendered and would happily recommend you to a friend.

Professional in every way. Kevin saved us some money today, and let's hope he saves us a lot in the future. Only time will tell. Possible problem. My wife checked on providing Home Warranty Services for our soon to be SOLD Olathe, KS townhome. Clark ** called and we don't want these guys tripping over themselves.

Very pleased with pricing offered. Being on fixed income it was great! Dropped Fidelity Ins after more than 10 yrs with them. Representative was upfront with best value offered. However, I realized the info from my credit card was taken rather than my debit for the auto-pay. He should have been more careful in that area. I had to call back to fix that.

I called them to put in a claim because my AC was not working. They sent out a technician whom is under contract with them (Chris with PanoSource Services). When he gets here he tells me my unit is not working because my filter is dirty and I have not provided "the Manufacturer required service to the unit..." Upon further diagnosis by their Tech Chris, it was discovered that my coils were leaking Freon, so the unit did not have any Freon... He told me it would be about $1600.00. He then tried to sell me up to get an entire unit for $6,000.00. The Next day they called told me that all they could pay me was $100 for my claim because I did not maintain my unit. From the minute the their Technician came into my home his whole goal was to deny my claim. This company is a Con company and should not be in Business.

I was called today after an internet inquiry concerning total home coverage for my home. I was connected with a representative who was very knowledgeable with services available through this company. This individual was able to not pressure me into a new membership and gave me time to explore other companies. I was impressed with his salesmanship and knowledge.

I really really love my Choice Home Warranty. They are really there when you need them. As soon as you put in a claim, they really take of you. Their ability to understand you is amazing. They came and took care of my refrigerator and dishwasher right away.

Technical staff did a good job that they fixed my AC thank you so much. I will recommend it to a friend. I am very happy with this service because they are very kind and responsible. They are excellent and friendly.

I saw that Choice was at the top of the lists for many home warranty companies. Upon calling, they had the "high pressure sales tactics" trying to have me buy more. I kept saying, "No, I want this" and he kept trying to get me to buy more. It was only after I said, "Never mind, cancel the entire thing, I don't want it," that he listened to me and sold me what I wanted. Then I got another charge on my card a month later (it's billed in installments) without notification or a reminder. I was never given the schedule of dues at sign on. My first claim has not gone great, but that was due more to who they used for the service. I told them they should drop this service company. But so far, not my best experience. Hopefully if I need another claim, they use a reputable service company.

So pleased with my Choice Warranty purchase and peace of mind if anything does need attention, it will be handled by professionals. Thank you for offering the extended warranty option. We are also glad to know that we can transfer the warranty to another property.

Claim was for A/C not working. Technicians from Smart Penguin A/C arrived right on the beginning of the arrival window. Troubleshot malfunction quickly and expertly to a bad blower motor. Motor was changed and A/C back in service within 2 hours from their arrival. Courteous and professional and I was very pleased with the quick troubleshooting and repair. Very happy with this call, which probably covered my annual fee with this one repair.

I called Choice Warranty when my AC thermostat showed "error" and cooling stopped. I got a message the same day with appointment on following Monday morning. AC man came Monday morning and checked system and got AC to work again. No issues.

From my initial communication with your Claims Specialist to the last status communication I received from CHW via emaiI, I am extremely pleased and impressed with your professionalism and prompt service. My only recommendation is that you please hire more Claims Specialists so that our initial wait time is not so long. This is not a critical complaint. It is only a suggestion to further improve your already superlative 5-star Service. Thank you for being there for me, and thank you for giving me the opportunity to provide feedback.

The whole experience was wonderful. The person who called to set the appointment was very professional. Tracey (the plumber) was very knowledgeable & efficient. I got a text letting me know when he was on the way. Fixed the problem & had me test it before he left.

Some electrical circuits did not work after storms in our area. Problem solved within 24 hours efficiently and effectively. Service technician worked with us to arrange best time and kept to appointment. This has been my experience with each time I have used Choice Home Warranty services.

6 months after moving in to our home one of our cooktop burners quit working. We filed a claim and a tech came and identified the part needing repair. The claim was approved so part (thermostat) should be on order and being replaced soon.

Choice Home Warranty advertises the following: "If We Can't Fix It, We'll Replace It.* If the technician comes out and cannot perform a covered repair, CHW will replace the unit." That is the First Big Lie that they tell before they take your money. I have 3 homes that I covered using Choice HW, it was my biggest mistake, they take your claim and do everything to not pay for any of the broken system even if it broke down 8 months into the warranty, they become rude and curse, do not call you like they tell the techs after they have denied a repair. My AC broke down and they are doing everything to not fix it, they not fixed 1 thing since I had them cover my 3 homes, DO NOT BUY FROM THIS COMPANY they think that your system must be new for them to work on it... They actually cover NOTHING but will take your money and frustrate you to cancel.

I actually called twice. The first time the rep Tedder was very unprofessional. He was so rude to me. Which I ended up calling him a "DICK" and hung up on him. I don't wish anyone to lose their job but he really doesn't belong in customer service. The second rep that I spoke with was excellent. Because of his professionalism I decided to get a home warranty.

My service was excellent as far as my Customer Service Representative being prompt, trying to upsell, etc. He even left for a moment to see if we could negotiate a better deal and came back with a better pricing. However, I asked what the exclusions were and they were not given to me at all over the phone, neither was there an offer to email me a contract to look over in order for me to see what was excluded in the offer.

The only experience I have is with the salesperson seeing I just signed up with the company yesterday. Matt the salesperson is very knowledgeable and patiently worked with me to execute the best payment plan for me. Matt also responded promptly to a message of concern left by myself on his voicemail. My experience really has not been more than the initial sign up.

Filed a claim for our hot water heater and guess what, they tried to say it wasn't the right type water heater. After several calls they said they will pay for the parts to repair it but the part is unavailable. I kid you not, they said they would give a check for the price the part would have cost. Guess what? 6 weeks and no check, no repair, check their web page and notice there is no place for comments or reviews, sure wish I had!

Have not heard from the repairman since he was here last Wed. I called twice. Left message but no response. I hope they call me back soon. We have a lot of laundry to be cleaned. I don’t remember previous repairs taking this long.

Very happy with our result. We just needed Freon. A/C works great again. Our tech was very professional. Thanks to everyone at Choice warranty. Will definitely recommend to our friends and family. So nice to have our home protected by a good and fair company. Thanks again.

AC or Heat always on... fan doesn't function on auto. Claim put in... within an hour we had a service call scheduled and they were out that afternoon and it was resolved. In all honesty, this has not always been our experience with your company... which is why we delayed even putting the claim in. But we were pleasantly surprised and Alltek did a great job. The only reason for 3 stars is I don't feel my support has been consistently good... but it was great this time around.

I just had my ceiling fan replaced and throughout my membership, every call I put in I received top quality service, from my air condition, to pool service, and my washer. The service techs were all top notch, as well as the customer service. Thank you.

I was very pleased with the knowledge and promptness of the Sun Cooling rep that fixed my a/c. If I ever have a problem with my a/c again, I hope the same rep comes out. I will gladly recommend them to my friends.

Technician was very good at new his job (replace garage door opener). Technician was on time and didn't have to call or be waiting for him. Technician was no time and explain what he was going to do. Technician pick up after himself. I like the idea that I can just pick up the phone and have someone come out to my home and repair the issue or are. any issue that is under my plan.

The sales representative who assisted me, Isaac, was very courteous and informative. He answered and explained my questions I had regarding coverage and service calls fee. These questions were important as I had encountered problems with another home warranty company. I have yet to request service from Choice Home Warranty therefore am unable to comment on the service call aspect. I'm hoping that when and if I do need to utilize my home warranty, I receive excellent service as I received when I purchased my service contract.

I am a retired senior on a fixed income. I received an email on my computer advertising Choice Home Warranty. The idea of a home warranty on various systems in the house sounded good to me so I decided to get an estimate on the price. As soon as I clicked on the icon I got a phone call from one of the sales reps. He was courteous, friendly and helpful. The price was reasonable, the coverage was very good and so I signed up.

My experience was very good and the rep that helped me was Jordan. He needs a raise, he was very knowledgeable and able to answer any question that I threw at him with easy to understand. He made me aware of any charges I might incur, so many times they don’t.

Choice Home Warranty just denied my first claim. They claimed that I failed to maintenance my electric fan motor and capacitor! Can anyone tell me how you would or could maintenance a fan motor or capacitor? You can't, they work until they give out. Totally disgusted with Choice Home Warranty customer service! A BIG waste of money. I just paid my monthly premium on May 4th. I asked for a refund and to cancel my subscription and the answer was No to the refund! But she did offer to give me a free month??? How does that help? Hmmm. I have a free month to a home warranty co that doesn't pay claims!!???

Great opportunity to support people as they age because they are not going to have the extra cash around to buy new every time Appliances. Great customer service. Called me back promptly. I can also add rental property when I’m ready. I can cancel at anytime.

OK, this is the second time that I have had Choice Home Warranty (CHW). Since December 2017 they relentlessly called and badgered to get me to sign up with them. Well I finally did. Now my hot water heater breaks, two days after I renewed my contract. Only to find out that after the technician was there CHW said that it was not covered. Really, I just paid you $1050.00 for coverage, after you badgered me and told me that everything was covered no matter what. If you're going to use the "TIMESHARE" tactics in trying to sell your product and not back it up then you will hear from other people. Now this was not a simple toaster oven or blender. It was a hot water heater. A permanent fixture to the house. Even though they covered $400.00 to the hot water heater they should have covered it all due to the selling practices that all their employees practice.

A REVIEW HELPS BUT WITH CHOICE HOME WARRANTY WE NEED TO ACT. PLEASE PLEASE take a minute to read and make a difference. We need to do something 843 Negative Reviews. I just became 844 same story denied claim, all of the excuses in the book not to accept the claim. I see the pattern. Mine was like this and reading the other reviews it goes like this 1 - They contract with small contractors. All they need is to have a Business Bond Insurance and a license for AC, PLUMBING, ELECTRICAL, etc etc. It's like a UBER. THEY SEND YOUR REPAIR OUT AND WHOEVER GRABS the work order is who they assign to you, a company that you have never heard of. They send you a e-mail telling you how to contact the assigned company, in most cases the appointment never the same day (2-3 day good luck on that AC not working or what ever urgency matter stopped working issue you have ).

Claim for broken HVAC. Took five (5) days for work to be completed, but only three (3) days were extremely hot. Original appointment scheduled by CHOICE was for the next Saturday, and it was luck that I called contractor as they were not open on weekends. Rescheduled appointment and they were prompt on first visit but communication with me could have been better. Various parts required replacing, and the contractor was delayed by CHOICE having to approve the acquisition of parts. In summary CHOICE gets the three (3) star rating, but the contractor gets a four (4) stars!!!

Airmatics LLC was the repair company. They worked with me on scheduling and got it done earlier than they planned. They called to let me know when they were on the way. The repairman was friendly and professional. He found and completed the work in about 2 1/2 hours.

When I contacted Choice originally and had the Garbage disposal removed the contractor did not do things properly, which caused leakage and the garbage disposal went out. Then when I called and waited from 11-3:00 pm, the contractor never called to express that they'd be late. I called them at 3:08 and then their dispatcher had informed me. Then later she changed her story and claimed that she called at 8 am and left a message. I screenshotted my missed calls and voicemails, which there was nothing from them. They never showed up! So now I have wasted time, money and now have water damage. What is your solution for this problem?! Your contracted people have made things worse with my kitchen.

The tech that came out was very knowledgeable and friendly. Was able to figure out the issue and fix it fairly quickly. He also recommended some ways to maintain our dryer that can help prevent issues in the future. I was pleased overall with the service.

I have had your coverage the past 3 years and have had only 3 incidents that I had to call Choice. Each time I was pleased with service, repair and timeline. I have just renewed my contract for an additional 3 years.

Technician was on time and very thorough checking out the dishwasher. He determined the problem and said he would be in touch when the parts came in. He was able to get the part that afternoon and within an hour he was back. In hours time he had it fixed. He was an A+ technician.

I would recommend CHW to anyone looking for a reliable home warranty. I had to use them over a couple of times the past year and they were responsive and timely in processing the claim/dispatching the technicians. Thank You CHW, please keep up the good work you’ve been doing.

Everything with this company is such a hassle and it takes so much time for them to respond. It’s worse than fighting for health insurance coverage if you’ve ever had to fight a denied medical claim. It seems to be some kind of corporate strategy to make it so painful you just go away.

Very quick to get someone out to look at our pool, and even quicker to approve the repairs. Very happy With the overall experience, will continue to use this company for our home warranty. Very satisfied with this company. Wouldn’t go anywhere else.

Your rep was extremely helpful. He also help with additional promotions you had going. If your services are up to what I have been told I will be very pleased. I hope you have more service people than our previous warranty company.

The visit was a waste of time for me. The technician got the model number of the stove and said the board needed to be replaced and he would be back in 5 to 7 days. Why couldn't the model number be put in on the original report? With the problem that I am having it don't appear to be unusual so he should have had the part. Now I have to take off again.

Kitchen sink had a stoppage and water was not draining from the sink or the dishwasher. Went online to CHW website and open a claim. Within an hour I received a new case and the name of the company assigned. Called the company next day and they show up the same day to take care of the problem.

Would not release out of lock position so dishwasher could be turned on to use. Tech knew exactly what was the problem and put his magic fingers to the task of fixing it. It's great to have a knowledgeable tech and a warranty that I can depend on. I appreciate your choice of repair companies, as a senior citizen, having a "choice" puts me at ease in these situations.

I had my first service request thru Choice. I cannot believe how efficient everything was handled. In less than 24 hrs my problem was fixed. From the request thru Choice and the service completed I am very pleased. I was skeptical when I first decided to acquire a home warranty but I think I made the right "Choice".

The technician arrived before scheduled time, was courteous and diligent. He diagnosed the problem, worked at repairing the unit, determined that the motor needed replacing and then repaired that. I am very impressed with Choice Home Warranty BCA Climate Control.

I think the explanation and helpfulness of Mr. ** was nice. He explained everything I needed to know and put only a little pressure on me by offering different ideas. I don't have any other words to express my delight in the way I was treated.

Choice Home Warranty website Says First Month Free! Incorrect. You do not get a Month free until the end of 12 Months. Customer Rep and Website both say Coverage will start immediately if Information of Current Home Warranty Provided! Incorrect. When submitting Claim Choice Home Warranty would not cover claim because it had not been 30 days Even though proof of current Home warranty was provided. Choice Home Warranty says they will reply within 24 hours unless it is a Emergency! Incorrect! A emergency was in effect and because they did not respond or even call back the resident homeowner to tell them they would not be sending anyone else out further damage was caused.

My home warranty was up for renewal and I was deciding between renewing with the old company or making the switch to Choice. After a phone call with Matthew ** and a few days thinking, I decided to switch to Choice. Matthew was extremely helpful and knowledgeable. He was able to work with me to get the coverage I wanted at the right price. He was extremely pleasant and easy to work with. Hopefully the quality of service Matthew provided continues throughout the entire company.

In the past 8 months I have submitted two claims, both of which were approved and settled within just a matter of a few days. The local technicians for both issues were great and fixed the issue without any problems. Making claims online is quick, easy, and convenient.

I reported problem on 4/23/18. Choice assigned a repair firm an hour and one half from my house. I cleaned out the space under my sink and packed everything in boxes. The appointment was changed 3 times. I sat here for 3 days from 11 o' clock until 3. No call, no show! Finally, I called the co. She promised they would be here, but it would be late. They finally came at 6:30 pm. and left at 7:15 pm. They were nice and did a good job. The delays from Friday to Tuesday wore me out and I was losing confidence and patience.

In score arrived, inspected, replaced. All in short order and with polite professionalism. It's unfortunate we got off to a rocky start. We were expecting him the day prior between the hours of 3-8 p.m. When no one showed up, I called twice and left voice mails Like many people today, the gentleman assumed I was calling from a cell phone and was therefore unable to text a reply. I was calling from a landline. He showed the next day with profuse apologies. All's well that ends well, but I hope the next time I must call Choice Warranty that the process will start off much better. It's never a good experience to be vulnerable for a five hour period, only to have the technician fail to show or communicate.

I have been with CHW for roughly 18 months. In this time I have made two claims. On the first claim, after diagnosis by a tech (and paying service charge), CHW notified me that the system was not covered by them. They gave me a free service call after that issue. 2nd claim, tech was assigned promptly. Didn't show up on his window, rescheduled for another day, then no-call-no-showed for that appointment. Asked CHW to reassign the claim, which they did (to the same tech as the first time). I then asked them to reassign it again, which they did (to the same tech as the first time). I went ahead and scheduled again with the tech. You probably guessed it, no-call-no-show. I called the tech the next day to ask where he was and what happened and this gentleman responded with "you know what, ** you buddy! You're a whiny **.". Relayed that to CHW, they offered me $320 to fix the garbage disposal myself... Cool.

I got no less than 6 phone calls in the day after I searched your website for a quote. I don't appreciate being badgered after a simple web search. It turned out to be a good thing, though. When I finally did answer the calls, I got a better deal than I would have by signing up on-line.

Not satisfied as the work is still not done. Contractor wasn’t following note to call tenant but kept calling me & sending me overpriced quotes without the input of Choice Warranty. Status not clear & work not done yet. Second time sent a survey. First time I was sent a schedule to expect a plumber on Sunday & no one showed up. Contractor called saying they don’t work on Sundays & couldn’t explain why a wrong schedule was sent. A better coordination between Choice Warranty & Contractors needed. Still waiting on resolution to this order.

The bottom Element of my hot water was leaking and I had Michael Plumbing to repair it. I found that working with Choice Home Warranty was a very pleasant experience and would suggest for anyone too use Choice Home Warranty. I've never had to use Home warranty before and was scared of it at first but the response that I received was a good one.

The representative was well informed in product knowledge and delivered it in a professional and effective manner. He was courteous, friendly and answered all of my questions (many). The product itself is well thought out and covers everything a homeowner would need.

Jimmy ** was very helpful and informational helping me find the right plan specific to me. I still would like the names.of contractors used in our area and testimonials from people in our area about your service please. This information is imperative to my husband and myself for us to continue our contract. Again, I was pleased with the customer service even though they were a little pushy. I understand that’s their job. Please get information back to me ASAP.

Choice has offered a settlement on my oven for 340 dollars. I have looked at GE range models and the lowest on was 964.00 an exact match is 1613.00. The absurdity of this offer would be laughable if it weren't so pathetic. I am so disappointed and frustrated I don't know where to turn. I am going to send this info to BBB, MD States Attorney, social media and any news outlet that will listen.

I went online to look at home warranty companies. Unfortunately in order to get a quote you have to put your phone number in. I was just shopping around as my current plan expires in September and I wanted to see if there was something better. Within a minute or two I received a call from this company and I explained that I was simply shopping around and was not interested in making any commitment at this time. I asked that my number be removed and was assured it was. In the past four hours, I have received at least 6 calls from this company, one from a different number. This is pure harassment at this point. I guess they are hard up for business. I would not use this business based on their harassing tactics. As I am typing this, my phone is ringing with yet another call from this company. I guess they don't understand.

First time making a claim under policy# **. Called and was referred to using the CHW site to make a claim - positive to me rather than waiting on phone. Made claim and promptly received email acknowledging and that CHW was seeking a technician to address the problem. Subsequently received another email that CHW potential technicians had not responded and that I could use my own Service Provider. When I pressed the link to see how that would work it sure looked like I had made the election to find my own technician; confirmed by receipt of CHW email that CHW would now stop looking for a tech. Additionally the phone #s in the email and that in "Claim Reimbursement Process" form for getting approval were different. This "force" to find my own technician was why 4 stars rather than 5. Should have been my election - not mandatory just by clicking the link.

My experience filing a claim and getting the repair completed went very smoothly. I was notified within 24 hours and had an appointment to get my appliance repaired the next day. The repairman was on time and completed the job in a timely manner.

Except lower premium for three years, I have not see any benefit with this warranty company. They have network of bunch of low caliber, unreliable contractors. They do not cover any part which is rusted, which I think is a bit strange. All parts rust with age. Look at fine print before you sign-up with this company. I would not recommend this company.

New warranty. This is my 4th house under warranty. I call Maurice ** when I need a new contract. Having his direct number makes it easy and personal. Have used the warranty a few times and have had very little problems which I can usually resolve with the resolution dept. Thanks for your service.

One of our garage door springs broke and is listed as covered with our plan. First, my wife had to go through arguing with the first person called when making the claim. Finally, after speaking with his supervisor, we got the claim established. Next, the repairman scheduled to make the repair the next day backed out. We were forced to wait two additional days before the next repair slot was available with a different company. This shouldn’t have happened. Once the 2nd repair guy was at the house, all went well and we’re happy with the work.

The technician was the best that you can find today. Took all the time and made my dryer like new. Choice Home Warranty has good team of companies to handle all problems. Overall, it is a gives peace of mind and you know you can count on them. Excellent service. I will recommend them highly.

The representative I spoke to today was very professional and helpful. He answered all of my questions and assured me I wasn't making a mistake by taking this warranty out. I thought about it several times, but after talking to him I felt confident in what I was doing. He had a very pleasing personality and I enjoyed talking to him. He also gives great customer service.

Needed a fan worked on, actually, needed to be replaced. The service man did a good, clean job. Was fast and accurate. He is a great person to have as a service man for the job. CHW recommended a good place and gave fast service for my claim.

Although I was approved for reimbursement of $110 I had to pay $280 plus a $45 copay. The original contractor sent to repair did not even try to fix it but reported he did and the repair would be take something that was not covered. I reported this to Choice Home Warranty customer service and was told they stood by the contractor they sent out. But if I called another company and showed it was taken care of as I originally reported (submitted a detailed receipt) that I would be reimbursed. I paid $280 and was approved for a reimbursement of $110. It was not my fault the contractor sent out by choice warranty did not complete the job they were supposed to do and if choice warranty paid them that is on them because I called and told them it was not done.

I truly appreciate the Dixon company for being knowledgeable and very timely in arriving. They cleaned up after themselves and fixed the issue. I moved here in November and immediately changed my warranty from you to here so it has been a peace of mind knowing you're there if needed. Thank you and I would highly recommend this warranty to anyone.

Mr. ** assisted me as I assisted my elderly mother with specific questions about coverage. He did this through multiple phone calls as I needed to communicate back and forth with my mother. We look forward to this singular service that we hope will uncomplicate situations that may arise in the home of an aging parent.

As a new home owner I was told that after I make my purchase and move in I could call CHW and they will come out and fix the little issues that are going on with the house. Once I called them they listened to my little problems and told me, "Well out of the 5 we can only service you for 2." Then tells me to send in my inspection report which still doesn’t help with anything. So know here it is, it’s been 3 weeks almost and the two items they sent people out for only one has been completed. Once they finally complete this one last claim I’m leaving CHW. They sell you false hope!

Never got my warranty on ** property. Very disappointed. Makes wonder about the warranty. Hope this is not how things will be handled in the future!!! I promised how good my service would be and cannot even out warranty document but I am sure you hit my credit card. I wish I had not signed up own house. If I known what would follow would have chosen another company. In the future I will looked into more warranties. He tried to get me to sign up for more years but based on the experience I would like to cancel immediately. I cannot only hope the service is a lot better than sales.

Spoke to a fellow by the name of Matthew last week and told him I had to discuss with my husband and get back to him. He gave me his number. I called him today 30/April/18 and told him that we were interested in purchasing the home warranty. All was good- gave him my c/c number and then he said that he had a program if there were seniors, military etc. in the home. I said, "Yes, senior," and he told me about the program. When I did not want to go for the program to lock in the price, the sales pressure was on. He did not want to take no for an answer. I told him I was not ready to put down that large sum of money for 3 years. He had a answer for that. I told him that I would try the warranty company for one year or I would find another company. He told me I didn't have to threaten him. I didn't threaten him. That was what I would do had he not stopped and understood that I made my decision.

I paid my $120.00 cp pay. Where is your vendor?? My roof is leaking, my toilets running the water bill is $300. You all have not fixed nothing. Haven’t heard back from your people not even a phone call. Do not ask for a recommendation. You all are worst than American Home Shield. Unreliable.

Worked with Chris ** of Choice Home Warranty to come up with a policy that would meet my needs and replace a current warranty I have with a competitor. Ending up agreeing to a 5 year warranty (+1 year free) with a reduced service fee of $45 and guaranteed the same yearly cost and fee upon renewal thereafter. Cost savings over my current plan during the next 6 years is $1,500.00 plus. Great customer service with everything provided in hard documentation. Thank you Chris.

After our contract run out on 3/2019, I will never use Choice Home Warranty company again. The customer Service representatives that I encountered were arrogant, uncompassionate and impatience. Since 4/15/18 to 4/29/18, our refrigerator is still not repaired due to the fact that Choice Home couldn't locate a repairman in this area in a timely matter. One representative told me that the company is NOT fast turnaround company. Each time I contacted them, all the representatives used the speech/verbiage, telling me to be patient, they were working on my issue as fast as possible. Finally, the company that Choice selected to repair our refrigerator wasn't timely, not consistent in scheduling appointments or informing/following up with a status report.

Up until this last month I was very happy with Choice Home Warranty. However that has changed. I have been trying to get my Fridge fixed by “Devoted Care”. I have had all the excuses that can possibly be. From not showing up when scheduled, and not calling to let me know they were not coming. To just leaving with no word! It started on March 31 around 5pm and it is still going on as of today, April 29. When my husband and I called Choice Home Warranty, we were given yet more excuses. I am not sure which is my favorite, the one were I was told it was my responsibility to inform the tech that the part was approved or the one when I was told that I should feel sorry for the tech because he had to go to the doctor instead of coming to my house! I didn't get a call telling me he would be not be coming. My husband was given a different story each time he called. But our fridge is still not fixed.

Replacement of Garbage Disposal in Louisiana. Within less than 24 hours of getting a Claim Request Reference Number, I was assigned to a technician. Being with CHW for a number of years and having presently 5 homes under CHW, I am extremely pleased with the fast service as well as the pleasant reps who took my requests. I will continue with home CHW in the near future; working on house # 6.

The Customer service very good. Everything was explained extremely clear and precise. The Agent was very personable. The cost was the best of all the companies I checked out. I like the fact that seniors get a break. Hope the repair services are just as good as customer service.

Air-conditioner. They repaired some wiring and put a new fan and fan motor in. Great job. Great service. When I called Choice to submit a claim they were very professional and They had the repair company to email me and also call me that same day. Great service.

Upon first diagnose the CHW contractor didn't solve the problem. After checking with CHW company, I was told I could get a second opinion. On contacting another company the problem was finally resolved. The 2nd guy contacted CHW with his diagnose. CHW did reimburse me the amount of the part and labor.

Steven ** of Ramey Appliances Repair was great. He was able to handle step 1 of the repair and explained everything. He was a very nice young man. We use Choice Warranty, and Ramey was the company they contacted to do our repair.

I was just starting a search online for a quote from Choice when my phone rang from their customer service dept. At first, I was annoyed as I didn't WANT to be sold a plan and I told him that. He calmly explained that he was there to answer any questions and that he had an additional discount promotion that he could offer. I told him I was currently with AHS and did not know when I could switch. He said that I could get a quote and delay the beginning of my plan until I was sure that the AHS plan had been canceled. He answered my questions and offered a senior discount that made it a pretty sweet deal. He also gave me his name and direct line and said he would be available to answer any more questions or to help me cancel the policy if I reviewed it and decided not to go with Choice. The savings over my current plan were significant with the senior discount and single pay option. I saved almost 60% with a lower service call fee.

Great customer service staff. Best I have encountered in many years??? I just signed up as a customer. I currently have American Home Guardian now no more after 5/26/2018. Nice to know my home is good hands with Choice Home Warranty services.

The plumber called & gave me the time he would arrive. He was pleasant, professional and finished the job within the time he told me it would take. He also left the area clean and neat. The sink no longer leaks.

We are extremely dissatisfied with service we signed up for homeowners insurance and unaware it would lead to issues. The air conditioner was making a noise. We turned to CHOICE, set up appointment, paid $60 service denied we paid to have fixed now a few months later a toilet leak called CHOICE again paid $60. The repairman couldn't get anyone on the phone at 3:30 pm to approve repaid went all weekend with broken toilet leaking Monday morning it was again denied after complaining. Choice agreed to pay $100 of repair we paid the rest. What does CHOICE cover and why weren't we advised of all these stipulations before we agreed to the insurance

Greg is a rude person and should not work with people. He is insulting and a bully. I felt insulted by his comments and he has no right to speak with me that way. Other customer support people were better. This system is garbage.

I was contacted NUMEROUS times. Did not like the high pressure to enroll in a plan for multiple years but the sales rep persisted. Finally, he understood that I was only interested in a one-year plan. Always listen to your customers!

Unfortunately the day that was schedule our service, we did not have any power and the technician couldn't do his job. He stated that he was gonna contact me by email the same day. I received an email to call for reschedule an appointment. I been calling for 2 days in a row and still haven't receive any respond. No one hasn't contact back to me for new appointment service.

Been having problems with my refrigerator for a while. The first technician put duct tape to make my freezer to stop making noise. The only reason I know that is because it only lasted 6 months and I called again to send someone out again. They send another company out. Took it apart and says, "There is duct tape in your freezer." Well that was January. Still waiting to have my fridge to work properly. I had to call many times to have this resolved, so company comes back out and takes a picture to get parts which should have already been ordered.

I was extremely pleased with your customer service rep. Very helpful and accommodating. This policy certainly seems to fit what we need. From what I've seen, I will recommend this to my friends if they are in need of a home warranty.

I called in for a ceiling fan not working and they approved a replacement however "contractor grade only and without a light" replacement. I have a $300 fan with a light and they are replacing it with a $70 basic fan without a light! What kind of warranty is that. Beside the fact that the replacement is a cheap basic Walmart fan, they are not even replacing it with like for like and are not including a light! I was warned about Choice Home Warranty and now I know why. The great price is not worth the service. There are to many . other warranty companies to choose from so don't choose based on price or you will get what you paid for. I am a Realtor who also has been referring this company to me clients and now I am re-thinking that decision. I am a very unhappy customer and lets see if the CS department reaches out to me on this issue!

We have bought 5 other warranties for our other investment and primary properties. This was our 6th experience and each time we come out highly satisfied with the sales personnel attitude and knowledge of their product. In addition, their after sale service has no parallel. We never had any issue with their service in timely addressing any problems with our properties. I do not hesitate in recommending them. In fact, I have already recommended them successfully.