Choice Home Warranty Reviews

I have had 20 homes with you guys. I sold one earlier in year and you kept harassing me to renew the policy. You would not cancel the policy when I instructed you to and have continued to waste my time and I had to have 4 different calls with various groups to stop it. And now my other 19 homes come up for renewal in November and you are sending me notices daily on multiple homes. It takes 1 account rep to make one phone call and renew. If it does not stop you will lose all my business. I rate you very poor service. POOR!!!

I called about my dishwasher and someone came out 2 days later not the same day as advertised. The repairman said what was wrong. CHW decided to replace the dishwasher vs fixing it. I was fine with that. I paid the 60.00 fee then get an email saying they were giving me 179.99 cash instead. After 6 days and me turning down the cash offer they said they would not replace it as the warranty states and said they would do 250.00. Now for a cheap dishwasher gonna be like 275./300.00 plus the cost of having someone install it. I have been lied to since I signed up for this warranty. Supposed to get a free month if you refer someone. I referred 2, got one month I think but never got anything in writing. Will go back to the more expensive warranty when this is finished. Will never recommend to anyone else.

I bought a warranty from Choice Home Warranty. Wish I had done more reading before selecting them. Don't waste your time and money on this company. A home warranty is supposed to give you peace of mind. Instead with this company, you'll spend hours on the phone and still not get serviced. For your health, sanity and time, don't use them.

I call on Tues night @ 8:00 pm and then received a call @ 8:30 Wed morning that Tech would be there in 2 hours. He came 15 mins early. Assessed the issue and secured the part and it was back and running in a few hours. Very polite tech and stayed quite focused on the job. Then went over the entire process to make sure that nothing else was wrong.

Returned from vacation and found a plumbing problem, with dishwasher hose. Made a telephone call, requested phone back and got a call within 5 minutes. Professional and polite representative, with a heavy accent, quickly reached out to local plumber. Follow up good.

We were pleased with the work that was done by the technician. We were upset when Choice Home tried to deny our claim immediately without even looking into the problem, but they did great job once they determined there was coverage.

ISSUE REPORTED: Plumbing System - With the technician on site and seeking to get authorization to proceed with the work, CHW never called the technician back. CHW never received a call-back when the wait time was stated to be longer than one hour. Happy with the technician; not so much with CHW's service.

I own a Samsung OTR microwave. Had fault first time in 5 years. Opened a claim with CHW, technician took care of the issue but within 5 months, the problem surfaced again. I didn’t know but technician’s work is not guaranteed for 1 year. So I had to open second claim and of course service call fee. Same technician came, gave his evaluation to CHW. I was offered replacement. But this replacement price or what they offered is always very low. To me if I paid the service call then might as well get it repaired. But CHW did reconsider the replacement price and gave me what they could. Only if this was offered during the first claim. Anyway, from CHW side they were very prompt in opening the claim, follow up. And the new communication method is good where I know the appointment has been made and I don’t have to call technician.

When my A/C went out I knew I could not afford to buy a new one. I remembered we had CHW and the affordability, convenience, and expertise CHW & each contractor brought to our problem gave us the assurance to call again... and this time was no different! As a professional broadcaster I know the importance of things being fixed right, the first time. CHW's contractors are not only knowledgeable but courteous and friendly. And oh, by the way, the locked in price is always right! If you have not given CHW a try, do so, you will not regret it!

I wish I could give a negative 10. This is the worst home warranty company ever from the uncaring unfriendly customer service reps to the techs that don’t show up or suggest service you don’t need!!! I will never use them again and will be canceling my service ASAP.

I signed up in 14 Jun 2018 with Choice Home Warranty based on a friend who recommended them and they got good service. Well after the 30 day wait period, I called for a service call on 17 Aug 2018. I did not hear any response so I contacted them on 21 Aug 2018 and stated: "We apologize for the delay in a technician accepting your work order. We are diligently contacting the best available technician in your area to accept the work order. Once accepted, you will receive an email and automated voice message with the technician's contact information. Please note, you have been previously emailed about our reimbursement option. If you prefer to use your own technician please respond back and we will conclude our dispatch process and email the reimbursement guidelines. Thank you for being a valued customer of Choice Home Warranty."

From the call to getting the parts ordered, delivered and replaced took 10 days. Considering the parts took 8 days, it was fantastically fast. No hassle, no fuss. The service and repairperson was professional, friendly and thorough. Choice Home Warranty is the company that gets it done. Very pleased.

Purchased a home warranty from Choice Home Warranty. Five months later our furnace failed, had to find our own service provider, pay out of pocket for inspections and now they've denied our claim and our appeal. Saying the furnace was not working when we pitched the home warranty when in fact it ran great in the Michigan winters. Their denial to approve is based on their assumption. Not facts. Anything to get out of paying. Their fine print says excludes repairs for known or unknown issues. That pretty much says they won't cover anything.

Everything was really great for the last three items we needed repaired. One of our AC units went out and I was only paid 1/4th of what it cost to replace it. I thought that is why I bought the warranty??? Other than the AC, very satisfied.

Was very happy, with all the offers/coverages! My P.O.C. seemed to be very knowledgeable and explained everything in detail! I intend to recommend Choice to my family and friends, who might be looking for coverages offered by this company! Thanks again!

I bought the top of the line warranty because I own an older home. I have never been treated so badly and still my issue is not resolved. All major systems in my house is supposed to be covered. After several hours of being on hold and no communication to the technician from Choice I finally after six hours a day for two of calling and fighting with customer service. They finally sent me a email saying that I was not covered. I was told by my sales rep in July that all of that would be covered if I got the total care plan and it would not be covered if I got the basic plan so I signed up for the total care plan which is 20 dollars more a month; so if anything happened I would be covered.

We have had our home warranty for only a few months now and can tell you DO NOT USE THIS COMPANY. We filed our first claim over a month ago and are still in limbo. They sent an electrician out but then claimed they never did and are now telling us they will need to send another one out. They set up an appointment according to their claim status but failed to tell both us and the electrician about the appointment. I believe they make it as hard as possible so you give up and they won't have to pay for any claims. DO NOT USE THIS COMPANY.

I ordered a home warranty from customer service representative Phil **. He was very polite and proceeded to tell me all about the warranty. He then answered all of my questions. I felt so at ease when he explained everything to me. He truly couldn’t have been more helpful!

The technician didn’t even take out a single tool. All he did was spin the dial and determined from that spin that the dishwasher needed to be replaced. I paid him $45 to spin a dial! Then CHW gave me a very insulting lowball replacement offer. I declined it and a rep called me and upped it a bit but also said that CHW doesn’t pay for installation. My wife and I are disabled and are unable to do it ourselves. CHW pays for as little as possible. I came to them from American Home Shield and I’m seriously considering going back.

9/6 7:30 am called CHW. 9/7 6:15 pm assigned vendor for a 9/14 appt. 9/10 had my own vendor. Received quote of $ 548.00 to repair. CHW said too much. WILL REPLACE FRIDGE. WILL GIVE 500.00 IN 30 DAYS. I don't know where you live. Try and get a fridge for $500. We are seniors living on SS. Thankfully our volunteer fire department is keeping us with ice and checking in with us and refrigerating necessary meds. YOUR ADS TOUT PEACE OF MIND... I LIE AWAKE WONDERING WHAT IF MY FURNACE FAILS.

Our pool pump decided to not work. We called Choice Home to put in a claim. Within an hour, we had an appointment with Crystal Blue Pool & Spa to look at the pump. Turned out, the pump died and we needed a new unit. All was approved for a new unit to be installed and we only paid the $65 service fee. Excellent service!

Joel of Universal Repair Appliance was courteous, efficient and very knowledgeable! His phone contact with us was both informative and timely. We never felt in the dark as to when our service was going to be rendered. He not only knew how to fix it, he was well versed in how to quickly diagnosis the issue. If I need a repair on any appliance I want him, for all my properties!!

Air Conditioner Problem. It was a great experience. The vendor was Smith's Services and it was Russell ** and his associate Chris. Very professional and knowledgeable. I would highly recommend them to anyone. This was my first experience with Choice Home Warranty and it was excellent.

Choice Warranty wanted me to provide a bill for the purchase of my LG refrigerator to get a compressor from LG... I called LG and they said that it was under warranty because it was less than 10 years old and I should not have to provide a purchase receipt. My refrigerator stopped cooling. I had LG warranty repair come out and they said it wasn't the compressor, cleaned the coils and it works fine. Choice Warranty failed to properly diagnose the problem. I will be cancelling my contract.

The tech was sent to repair my dryer, he diagnosed it as too expensive to repair, it needed to be replaced. The warranty company offered me half the cost of a replacement dryer. I declined the cash buy out option because I could not find a dryer for the amount they were offering. My case manager contacted me and argued with me. She was rude and strangely defensive. She kept thinking I was asking her to pay the worth of the old dryer when it was new. Not true. I need to just have enough funds to purchase a dryer to replace the broken one and the cash buy out was not enough for ANY dryer. After making me hold, the case manager finally agreed with me that there were no dryers for that amount and finally increased the amount. The amount I finally got was ALMOST enough for the cheapest dryer I could find on sale at that.

I've had a couple of claims that I submitted and they were handled quickly, completely and covered what I expected. Very good customer service and easy to work with. I switched from another company a couple of years ago and am so glad I did.

The technician arrived on time and solved the problem. Met my expectations. I will continue with this warranty for the future. Happy to provide feedback at any time you require it. Excellent warranty coverage for most homeowners. Keep up the good work.

From the customer service call to the timely manner in which my claim was answered by the technical, I was very pleased. The technician was excellent. He was on time, neat, explained the problem very clear and he didn't try to sell me nothing I didn't need.

I had a leaking elbow connection in the basement ceiling. J&S contracting arrived, they introduced themselves. I showed them the leak, they diagnosed it, needed parts, left, back in 10 minutes, made the repair. The whole process was over in an hour or less. Great experience.

Overall, I was very pleased with my first experience using my Choice Warranty. I called to report that my AC was not cooling properly and that I was leaving town later in the week. Within about four hours, I received notice that a repairman was scheduled for the next morning. Tim ** (Johnson Builders) called the next morning to notify me that he was on his way and approximate arrival time. He was prompt, very professional and quickly repaired my AC. My only criticism is that, when I called to report my AC problem, the person with whom I spoke seemed more interested in selling me an extended warranty than resolving my problem. He told me that my warranty would be expiring and that he could give me a good deal on renewal. I explained to him that my warranty would not expire until January and that, since this was my first experience using the warranty, I would decide about renewing after I determined the quality of service!

Never used Choice Home Warranty since I signed up March 2018. I had trouble with my air conditioner. Called and they made an appointment for me on Monday the 10th 2018. I got the email stating the there was no charge for the guys to come out. Monday morning the lady from the air conditioner company called me and told me there was a fee for them to come out of $75.00. They were charging me $125.00 to fix the box to the air conditioner. Well I called Choice Warranty and they told me 75 dollars and I told them, "No charge on the email." "Okay then we will reduce it to 45 dollars." What? You said zero. I told them to cancel the job and I got the air conditioner guy to fix the electric box to the air conditioner They were very nasty trying to cancel the warranty. I see others did not have a problem. Good for them I do not know why I did. I called it bait and switch

We purchased this warranty 3 years ago, and they have yet to successfully complete a repair. They gave us money to replace a pool part (not enough to cover the cost), and have denied every other claim. The same day we had both our hot water break, and our kitchen sink back up. They send someone out who walked in our house with no tools whatsoever. They then let us know that both claims are denied. The sink has "too many turns to use a snake," and the hot water heater is not working because of "Sediment buildup." It's like they research how to deny claims and get back to you with that information. So basically I paid $3,000 for peace of mind- only to have none as I know if anything else breaks in my home, calling them will be futile. Please do not buy any warranty with them.

Several months ago I requested service on the water faucet. The repairman took several weeks to work on this but did not do it correctly. I have to have someone else complete the job. Please review your records and do not recommend that person again. Other than that the repair at ** was very good. That is why I am purchasing another contract for another location.

I placed a claim for an issue with my AC. They sent a technician who told me CHW did not cover for leak test. I had to pay out of pocket and when diagnosed (as normal wear and tear), they stated they would not cover because it was due to rust or corrosion, even though this was completely different from their technician's diagnostic. Do yourself a favor and STAY AWAY!!!

My AC quit blowing. I filed a claim online on 6/11. It was hot in Alabama. I called to speak to an agent to ask if this was considered an emergency service. I just wanted an idea of how many days it might be. After a long hold (over 30 minutes) I reached an agent who was the least helpful customer service person I have ever dealt with. Wouldn't give me any specifics but told me to keep checking the claim status online. It was 3 days before they let me know they had scheduled a repair person to come inspect it. The appointment was set for the next week. I wasn't going to wait that long with no AC on a hot house with my kids so I just had someone come fix it that day and paid for it myself. It was fixed within 2 hours of me calling a repair company myself. Why can't Choice get the same kind of results?!

Very professional and prompt, was early for appointment and check the whole system for any other problems. North Central Florida Heating and Air and Choice Home Warranty both took good care of me. The experience was awesome and would recommend them to friends, family or coworkers.

I placed a claim online on Saturday, it was scheduled after about an hour or two, the technician was on time, friendly and completed the work really fast. I didn't have to worry about anything, the whole process was seamless to me. I am very happy with the service I received in every aspect.

I called in claim, customer service was great. They made the appointment and got back to me within 4 hours. The tech from the ac company came out in two days, fixed the problem. First time I used the warranty and I'm satisfied with the service.

Not completing cycle. We feel that their offer to replace the appliance did not come anywhere near a replacement cost of the dishwasher. We feel the replacement amount should of been higher. You cannot buy a dishwasher on that amount. Replacing a $650.00 item with a $259.00 replacement amount.

Mr ** was exceptionally helpful in signing me up for your service. He worked with me to come up with a plan that I can afford. That being said I am reserving any other comments until I am presented with a problem and you have to respond to fix it. Hopefully, your actions will dictate a favorable response from me...

I've been a customer for 5 or 6 years and only had to call them for minor stuff. Usually it take a day or two for a tech to arrive if you're lucky. Some techs are good. Other don't know their head from their buttocks. Well my A/C went out so I called. It would be at least a day for someone to arrive. My son has nerve damage and break out in huge hives/rash so I need a tech ASAP. I called CHW. They said it shouldn't be an issue to have my tech call when he arrive. As soon as he arrived I called the 800#. Mary sent me to the authorization department where I was on hold over an hour. The tech couldn't stay because he had other jobs so I continued to hold. I spoke with Jeremy. He said, "I wish he could of waited. This sounds like an issue we can take care of right away."

My appointment consisted of the appliance company telling me it was a maintenance issue and they could clean my washer for an additional $75. I was told what needed to be cleaned, I had it cleaned myself and the problem still exists! Waste of time and money! I was told the warranty company will always try to default to maintenance being the issued and never being covered under the warranty. What’s the point of having a warranty?!?!

Our Air conditioner went out on Saturday September 8th, 2018 and make a claim but couldn't send someone out till Monday the 10th in which we in 90 degree weather. We had to go buy a window unit we were so hot. When the man arrived on Monday he had it fixed soon and was prompt and on time. I feel we should be reimbursed for the air unit.

I have had only positive feedback with the only three times I have used the company in a two year span. I must say the customer service Rep, JOE that took my call was extremely attentive to his professional service. The vendor, United A/C was more than on time, called to say he was outside my home and kept me informed about the repair to my unit.

I bought this as a protection. For my air conditioner. But a week after I bought it the dishwasher, the clothes washer and the fridge developed problems. I submitted a claim. They were here the next day and fixed the items. 1 needed a part and he was back. The next day with the part and all was. Fixed. Great timely service.

Can in a found the problem and went to work and finish quickly and was very professional. Had scheduled another company to come and they didn’t show up. The customer service department was great and found a great company to come. Great job everyone.

We appreciate the quick response to our request. The tech was courteous and clear in his recommendation. We also appreciate the call from him notifying of the time he would be here for to assess our claim. We have already expressed our opinion to friends.

Air Conditioner claim - I was amazed! When no one immediately picked up the request for service, I was allowed to get my own person. That was awesome because there was a former service company. They came quickly and once they identified the problem we called in the claim. A short hold and the agent was back and said all was covered and a check would be to me in 30 days. Wow, no hemming and hawing, just great customer service. Thanks so much for an easy experience.

Had an electrician and at service point to AC as our problem. AC who is newly licensed repairman who could not fix problem. I felt I needed someone with more experience to diagnose problem. Problem still an issue. Will not accept this company again because of their inexperience.

We bought our home April 2017. Our 25 year old A/C unit stopped working. Choice sent out a service company that they recommended and they said we needed a new unit, that it had way outlasted the normal life of an A/C central unit. Choice denied the claim and asserted that it wouldn't have broken down if we had had it maintained by an A/C company twice a year. I asked Choice to reconsider since the unit was 25 years old and told them I was not happy for several reasons. Then a person who identified himself as a "concierge" for their company contacted me and stated he wanted to see what he could do to keep my business and wanted to know why I was canceling.

Repairman was professional and knowledgeable! Found the problem and resolved it quickly! He made a quick diagnosis and explained the problem to me in layman terms. He did not waste time at all and got straight to the chase. I would recommend Choice to my friends and also JR Maintenance.

Repair man didn’t show up for two days. Arrived Saturday and did not fix the problem. They knew the problem was the toilet, yet he was not prepared to repair it. He said he would report to follow up. I haven’t heard from anyone. Very unhappy.

A/C stopped working and Choice Home Warranty dispatched a repairman and got it fixed in a timely manner. Repairman was very professional and competent. He was very friendly. He explained the problems in detail and told me what caused the unit to stop cooling.

Garbage Disposal had stopped working. Called Choice Home Warranty. Customer service was great to understand the issue and provide technician time provide support. Technician arrived on time, diagnosed the issue, explained why Garbage Disposal had stopped working and resolved the issue.

I have been a Choice customer since 2016. They have been awesome... all of my covered items have been approximately 18 or more years old... in the past 2 1/2 years... I have had my cooktop repaired, have been given a new freezer, a new dryer, and a new washer... which all 3 were old and not feasible to be repaired. So I am very thankful that Choice was there. They have never questioned any claim I have submitted. So as a satisfied customer I recommend the Choice program. Their repair contractors have been awesome, very experienced and professional.

No air conditioning since Monday Sept. 3. Power Jet Services was sent to my home on Sept. 4 and found nothing wrong with his evaluation. (Air came up on occasion) however, he never checked for possible leakage or needing freon or coolant. Next morning the air did not come on so I called and he came again, this time he said it needed coolant. He never noticed that the lines were frozen which means that coolant was needed. The next morning coolant was gone which possibly means there is a leak. I called him again and he said he was unavailable until Monday the following week and that I should call Choice and possibly have them send someone else.

A pleasant, personable man who was very neat and tidy. He accomplished the service in a timely manner. I would recommend him as a service provider. He came out on a Saturday which was greatly appreciated by me. I was happy with Choice Warranty with this claim.

Plumbing - To be accurate and fair, the technician this time was fine, even though a contributor to previous wrongdoings. The low rating comes from Choice’s continuing habit of arbitrarily denying claims, sending out multiple techs until an excuse is given to deny claims, and refusing to accept any liability for their contractors. Total loss over the past 2 years, $8000.00.

Freezer not cold - Placed online request for service on Saturday a.m. Heard nothing by Monday a.m., so I called. After a long time on hold, lots of reading from scripts followed, with a promise to get going (apparently nobody does anything on weekends...). Called again Tuesday, more script reading, and I told them I was considering cancelling the policy. Rep pleaded for one more chance. Still no reply by Wed a.m. I called to cancel the policy (paid for 3 years upfront; this was my first claim). Rep begged for a few hours more, said he will get it done or call me back with cancel info by noon. That finally did the trick- got email with a local repair company that morning. The appointment was for the following Tuesday! 11 days after my service request, and it took 3 phone calls!

You assigned the Hi Tech Electric for fixing the outlet for me. He seemed really nice guy at the first look. He checked on my outlet and did something and it seemed work at that time. I did also told him that this outlet had the bad issues like the one in my backyard that had been changed due to the defected. The Canyon Electric LLC did the job at that time you did assigned for me. He agreed to replace that outlet for the next day (9/7/18) on the afternoon because he didn't have the parts with him.

Both of my experiences with the a/c tech and garbage disposal tech were excellent. Both technicians were knowledgeable and professional. They answered all my questions and were very careful not to dirty my home. I was very impressed by both gentlemen.

When I first subscribed to Choice Warranty, I had my apprehensions as to the service I would receive because of their lower premiums and co-pay for the service-- Well, all the apprehensions have disappeared because upon submitting a my first claim, I couldn't have been more impressed with the timeliness, professionalism, and quality of service performed. I would recommend Choice Warranty to anyone in a heart beat.

A-Team were very accommodating and fixed what needed to be fixed in a very professional way! They were thorough and made sure that the AC was working in every room of the house! I would definitely recommend them. They answered my questions completely.

The coil on the bottom of the oven was broken. The man from Abbott's was courteous and very helpful and will come back with the part. He is a credit to your organization. Have used Choice for years and so far have been satisfied. Have not had that much go wrong but it is very good to be covered, just in case. Thanks.

At first all went well. Dishwasher repair dispatched quickly. Great technician. But... the repairs were considered more than replacement. At first I was only offered the amount that would cover the cost of the cheapest most basic machine. I have a Bosch that cost twice that much. I declined the offer and waited to hear. My account rep left a vague message to call her to discuss.

Excellent experience all around, from placing the service request to the contractor R.R.S. that handled the repair. This was the first time we've had to use the services of Choice and we were very pleased! We made a get Choice when we moved to "Choice"!!

CHW and Island Breeze helped in fixing my a/c unit fast and efficiently. So happy to have purchased this home warranty. The company has gone above and beyond my expectations of a home warranty. I will use them again in my next home purchase.

Excellent experience all the way - from claim placing to repair technician. Very friendly and willing to help, agent accepted the call and s up a repair claim. The technician accommodated our schedule and made a great job with the repair. Thank you. Strongly recommended.

During a reason heatwave, our air conditioner in the attic started leaking and we had to shut it off. When I called in the claim, I explain the problem and asked that we be given priority status because my husband is very sick and cannot take the heat. We were given an appointment for the next day. Allen HVAC Services came within the window of time given and made the repair. Excellent rating for this claim.

Over the period of time that I was making the decision to contract with CHW, I spoke with 2 different salespeople. The first and third were the same, “Tony”. The other’s name escapes me. Tony was excellent in all respects. He listened, his answers were clear, he didn’t push, he guided. It was a good experience. The other person was high pressure, wouldn’t stop talking and was the reason that you almost lost me as a customer. My review is only about my experience with Tony.

First, I get a call stating that someone would be at my house from 11:00-3:00. I was never consulted on the time. I received a call from the worker stating he would be at my house at 1:00. He did not arrive until 3:30. Also I found this person to be rude and I would never want him back in my house again. If this is the type of people you send out I am sorry that I took a policy with Choice.

Agents (Choice -- Charlie and David) listened to all my concerns about a prior company's unsatisfactory work on the toilet. Technician (A-1 - Kevin) was sent to repair the Master bedroom toilet; he understood the problem; was knowledgeable and courteous. He analyzed the problem and started repairing it and checking it. He was also very neat and picked up all discards/trash. The company (A-1) was prompt to respond to my need for repair. They were efficient and courteous and understood the problem. I would and have recommended your service to others in my neighborhood. Thank you.

The caller acted like a pushy salesperson. I told him I wanted to look at the 5-year plan in writing and then I would choose if I want the 1-year plan or 5-year plan--not to worry I would be one of them, but to call me back at 3 pm. We agreed that I would make my decision then. I guess he didn't want to take a chance on losing a sale because he charged my card the one year plan right after we to off the telephone.

Mr. Rob ** was very helpful and patient by clearly presenting the various options that I should consider. He gave me time to think about the options and promptly followed up on the following day. Mr. ** is an exceptional professional and I look forward to doing business with him in the coming years. I highly recommend his services and that of his institution.

I had reviewed Choice Home Warranty online and decided what I was going to purchase. As I contacted the customer service number I received a pushy salesperson. I wanted to sign up for the service for a year at the flat rate. I kept getting, "Oh sign up for 3 yrs and you'll get this deal, pay full year and you get this deal." I've learned a deal isn't for me but always the seller. This call lasted way too long and I was tempted to hang up and sign up with American Home Shield.

This company wants your money (ie. wants you to buy their `insurance') but will do whatever is possible to deny the claims. I've a 3 year agreement for 2 properties. Probably the worst error of my life. I've had some problems with the AC units. Every claim is denied because there are leaves around (not inside) the compressor housing. No matter how much a unit is maintained or cleaned, they will just deny it as lack of proper maintenance. The customer representatives are rude and not polite and the technicians are unprofessional and uncertified. Wait times, from claim to first technician visits, are 3-4 days or longer. So, if they decide to honor your claim you'll wait ~1 week at a minimum to solve the problem. As the title says, 'Stay away' from them.

Did my order online which was a breeze. My serviceman was prompt, very polite. The service company was great. They called to confirm the appointment and called before the tech arrived. The service was great. My only problem is the sales calls after trying to sell me a policy, I had to keep telling them I have a policy but the service was great.

Choice never a dispatched service provider. When I called checking the status they said they couldn't find one to accept the order. I got that same response 4 days in a row. They offered me the option to find somebody else and pay for it and then seek reimbursement. Why do you have a home warranty policy if you have to pay for the repairs upfront and then seek reimbursement. Further that the reimbursement is going to be based on whether they approve it or not. So you have to pay a service provider to come out to even tell you what's wrong in most cases. Before the work can't even begin. The whole point of having a home warranty policy is to cover unexpected expenses without having to pay much out-of-pocket.

Work was completed as requested and ceiling fan installed. The fan was similar to the one I had and doesn't rock, make noises and barely push any air around. Service tech was knowledgeable and polite. Work was done in a timely manner.

Still waiting for tech or you to approve a repair... Have emailed you about this and have not received a response. We are in hot Texas heat and have to purchase fans to get some heat relief. We have children and teens both of which have respiratory problems (asthma)... This has not been a good experience. Have a brothers who is with homeowners warranty like I was and was asking him to drop them and one over to Choice but now??? Not sure.

I was given a company and time of arrival. No show no communication then you made it hard to get service for my tenant to get the service they needed. I had to give them something for their inconvenience. I wasn’t given anything for mine. Thanks for nothing and I know I won't hear from anyone. You really don’t care??‍♀️?

Up til now, I have not received satisfactory service from Choice Home Warranty. This claim was handled as I would expect all of my claims to be. I had low expectations because of my previous experiences, and I was pleasantly surprised. The technician came, he saw the problem, and he fixed it. I did not have to wait two days for an inconvenient appointment, the technician knew what he was doing, and there wasn't a lot of back and forth with CHW trying to figure a way not to cover the claim. Thank You.

Placed a claim, your staff got back to me with name, number and appointment time right away. By the end of the day, all plumbing issues were solved. This is why we have warranty on this rental and our own home.

My home is 30 years old and my HVAC unit inside the home is original. I'm a Realtor & Property Manager and have been in this home for 2 years. This home was and is beautifully maintained (I purchased from original owner). You sent 3 technicians out because you did not like what they recommended to repair because it was too expensive. Then I was told you're considering it a pre-existing condition because of the timing when I called the claim in. It took me 43 minutes on the phone, 4 different departments just to cancel my policy.

Denied 20+ year old a/c unit replacement due to “lack of maintenance“. I wonder how the unit lasted over 20 years if it was properly maintained? This company used a loophole to deny a claim they should have approved. Shame on you!

AC compressor failed due to a short, rather than normal wear and tear. Choice would not cover. Same this happen with a dishwasher claim. Choice paid 1/2 the cost. Never will we purchase warranty from such a poor provider. Form is poorly done.

Reliable response time from CHOICE, to response time to setup repair date and time, and repair person. This was my first experience with your company, and I was very satisfied from initial call to repair. This experience was a surprise because truthfully I thought it would be a hassle.

Beware of Choice Home Warranty. The salesmen will not provide anything in writing to list the terms of their services. When I asked about it I was told they are more concerned about saving the planet by being a green company than about giving me something in writing to hold them accountable. They referred me to their website only. No terms. No contract. No thanks.

I have called several times about the same issue. Outside HVAC unit needs to be replaced, but Techs will only fix enough to keep it running and add more Freon (not covered), because that is how they make their money.

My claim was approved yesterday morning, around 8 am. I called the technician and asked him if he got a hold of the door latch assembly. He said he would call me when he has it. I mentioned to him that I found the part in stock locally. I still haven't received a call from him. This really sucks because, I talked to a claims agent yesterday and verified that he got paid. My washer is still not fixed.

I got a call and The repair was scheduled quickly and the service man showed up on time! He was able to get my microwave running rather quickly. So So happy to it back. Happy with my warranty and their service!

Technician was prompt, friendly and professional. Issue was resolved in less than half an hour and within 24 hours from time of claim being submitted (submitted on a holiday). Excellent service during the entire process. Very satisfied with both Choice Home Warranty and the service provider Smith Mechanical.

I called to check on new coverage. Frustrated with the coverage I had for 6 years (from coverage when I purchased my home) with Sears and the very high cost and how rude one lady I talked with, I went searching for a different company. I don't need to pay someone to be rude to me. I believe in voting with my dollars. Rachel **, was delightful, professional, effective and I would be pleased to work with her again. Thanks Rachel for your kindness in helping me while in my state of frustration.

This company is a TOTAL SCAM. When you file a claim they never dispatch their technicians... why? 'Cause even the techs know this company is a scam. One of the techs that was a no show said they have issues with Choice so they are canceling our appointment. So what's next... they ask you to use an outside contractor. The contractor calls with a quote and they keep asking questions which a totally not related to the issue confusing the contractor until they hear one of their exclusion words... which are like a million... inclusions are like 10... and the BAM claim denied 'cause the BOT picked up the exclusion word. Please do your homework... read their exclusions and compare it to AHS, Select, etc. other warranty companies and the choice isn't gonna be CHOICE!

Well on the night before my trip to Canada??? I discovered that my fridge was not working. The freezer was but not the fridge. What’s dilemma I was facing thought I might have to cancel my trip. Well I called CHW and was connected with an agent at 6:30 am. I explained my situation, agent was Wonderful. By 7:45 am service repairman called and I explained my situation and he showed a great concern. Long story short he said he would be there by 9:00 am and he was even earlier. Suffice to say he knew immediately what the problem was and brought the part with him and had the situation accomplished and was done ✅ within an hour, how grateful I was can be put in words. Needless to say I am now in Canada and enjoying my vacation. Thank you CHW.

AC Repair - This is only our 4th time using CHW, and the 3rd time we've had to find our own service person. I'm disappointed that CHW has such a hard time finding a service person to accept the work order, but I don't. I've had no problems using the reimbursement program, but that is not why I pay my monthly fees. I signed up to not have to worry about costly repairs, but if I have to pay out of pocket first it can still create a hardship that I'm trying to avoid. It would be a much better service if you had technicians in our area who were willing to accept the work order.

I sent in a request at 11:00 am and about an hour later, I had an appointment set up for that same day! The repairman was here by 3:30 and had my air running by 5:30. He was very knowledgeable and very professional. He explained in detail was wrong and was very determined to fix the problem before leaving. Very satisfied with the service!

The claim was processed quickly and the repair person showed up on time and fixed the dryer. He even went to pick up the part so it could be completed in 1 day. I gave 4 stars instead of 5 because although this experience was very good, I've had prior experiences that were not so good.

Easy fast fix in the rain on time... Great guy. Very helpful. Told what was the problem and showed me what he was doing. Very good job. I would recommend him to my friends and Choice Warranty. Thanks for your help.

My garbage disposal all of a sudden stopped working. I called CHW and also filled form for the issue and service request. I was given the claim number and appointment was set up with a local A.F. Cost Plumbing & HVAC company. The technician came on Tuesday, Sept. 4th and as he was not able to fix the garbage disposal, CHW authorized to replace the unit. I had just to pay call charge. I am very happy with this first claim and CHW's quick assistance.

Our pool pump stopped working over the weekend so we contacted Choice and you immediately assigned a company. Unfortunately the first appointment wasn’t until Friday the end of the week. With temperatures in the 90s, our pool would be green with algae by then. So we called the contractor to see if they could come sooner. Since it was Labor Day they were closed and I had to leave a message. I called again Tuesday and left another message. Not wanting to wait until Friday and not having heard back, I contacted our normal pool contractor and they came and took care of the issue. You contractor called later in the day with a cancellation but I had already arranged for the repair. Since was an emergency I didn’t feel I could wait until Friday.

Henry did a great job. He provided great information regarding the different home warranty plans. He was concise and provided good information about what each plan covered. I will recommend Choice Home Warranty to all my friends. Thank you Henry.

I am new to Choice Warranty and selected them based on consumer reviews. My experience was a nightmare. When I put a claim for an AC issue, they said it was low on Freon and there was a leak somewhere. I needed to do a leak test at my expense and go through approvals before they can talk to me further. After spending a small fortune for the test they denied it based on information they apparently already knew. It took them a long time to process the claim because the assigned claim manager was on vacation and the case could not be assigned to anyone else. She did not return the calls or gave the courtesy to explain anything upon her return. Over two (2) weeks of waiting only to get to nowhere.

Had problem with central air system. CHW arranged a technician promptly. Technician found loss of refrigerant. CHW requires a leak test to determine source of leak but won't pay for test. I paid for the leak test. The tech said leak through evaporator coil. They claim the leak is beyond regular wear and tear and won't pay for system leak to be fixed and refrigerant replaced even though in my mind the cause was regular wear and tear in the a/c system. The system is serviced and filters replaced. I don't know what they expect from a consumer to do to avoid regular wear and tear. I think they want to cover only brand new items which don't need servicing. Customer does not matter. They hide behind all sorts of reasons that most customers are not aware of to not pay for repairs. I would not recommend CHW to anyone. I am going to drop them after two years of no claims coverage.

The toilet was leaking in my rental property, and Choice Warranty sent contract technician over essentially next day (excluding long holiday weekend). The technician replaced whatever were needed and fixed problem in less than one hour. What I really appreciate was Choice Warranty paid $500 for the job so I only need to pay $45 for technician to come. Both my tenants and I think Choice Warranty is great, even though we all thought the technician charged way too much!!! (It should be $200 at most for the small jobs like this). Choice Warranty deserves the best rating!

The Account Manager, Frances was very knowledgeable, professional and helpful in helping me make a decision between Choice and AHS. Thank you, Frances! Now let's just hope that I never need this coverage but if I do... you will be there for me.

The repairs were excellent and everything is now working again. My problem is with the policy and what is covered. I did not expect to pay almost $300 in addition to the $45 service call for adding Freon to my system. I am totally disappointed with the coverage of this policy.

I was recommend CHW from my mom, and I am glad I listened. Whether buying a new home or old, CHW is worth it! The money I spent on the warranty has already paid for itself in the first 6 months of me owning my first home. It's amazingly simple to use and the process is quick! I will use CHW on all my future homes.

Homeowner. I had my Air conditioner repaired. They were the best ever. They were on time, very kind, gave great information for the future and answered all my question. My husband was at the house so he called me to explain everything he was doing.

Have used Choice 3 times in the past three months. Each time the response time has been nothing less than perfect and the repairs spot on. Their customer service is great and attention to detail is on point. Highly recommend Choice.

This is the second time we have had to submit a claim but for two different appliance/A/C unit. Both times it was a quick start and the tech was contacted and came out the next day in one scenario and two days in the other. They were punctual and were able to fix the a/c unit within 10 minutes of assessing the problem. He had a part with him so it was 1,2,3. I have recommended Choice to a number of friends and co-workers.

Replaced the toilet wax ring. Was punctual, courteous and cleaned up after making the repair. Doubled checked his repair work to be sure the job was completed and done right and the toilet was working properly. Would recommend this plumber to friends and neighbors.

Felt like I didn’t have a warranty at all. The technician didn’t give us options for a leak in our AC. Just it won’t be covered and probably need a new one. Why pay monthly for a warranty that doesn’t cover anything? Not happy at all.

Regarding order# **. New claim (**) was raised on 9/2 and it seems that the vendor (Reco) was notified on 9/3 morning. Even I called the customer service on 9/2 evening and discuss about the new claim urgency, but the claim was dispatched to vendor (Reco) on 9/3. We were out of air conditioner for almost 3 days with outside temperature more than 93F. Apart from the above delay, the service provided by Reco was excellent.

The claim was placed on Tuesday 8/28. The resolution of the claim awarded me $700 towards the purchase of an upgrade or a new unit. $700 did not even come close to getting my unit operational. I could not get in touch with my case manager or anyone else in the company until she called at 5:15 pm on Tuesday 9/4. She offered to have her purchasing department help get a better price on equipment. I really could not wait at least one week to replace a unit when the temperature is in the mid 90s every day. The customer service and resulting financial solution was completely unaccceptable.

Had a loud noise coming from my dryer which resulted in a part being replaced and which the technician returned to replace it. Heard loud noises in the area around my pool pump which the technician indicated that the pump had to be replaced.

This is a scam company! If you thoroughly study their policy, you will find that in fact, they do not cover any kinds of repairs from those that can occur in reality. This is pure fooling! I signed up to Choice Home Warranty just because of the roof warranty. They write that they cover LIMITED ROOF LEAK. And then below there is a long list of EXCLUDED and NOTE. Carefully read! This is exactly what can really happen to your roof. At me twice from plentiful rains the roof has flowed. And they told me: "We do not cover shingle replacement". Excuse me, but what else can the roof leak from?! That is, for your money, they will repair ANYTHING! ABSOLUTELY NOTHING!

Choice Warranty had no plumbing contractor to assign to my plumbing stoppage. I had to go through their self-help process to get a local plumber approved to assist me. I am out-of-pocket a considerable amount. They advertise that they reimburse within 30 days. My 30 days have come/gone with no reimbursement. My drama must play out across the customer base, because they have a ready script for my dilemma.

Choice Home Warranty will make your life MISERABLE! They have not been able to fix my appliance for over 2 months. The last technician came about 3 weeks ago, left the unit in a mess and was going to come back the next day with parts but NO SHOW, NO CALL. CHW said parts were on ordered and the tech was scheduled to come back in 3 days, again NO SHOW, NO CALL. Buy CHW if you are looking for trouble!

Your persistent phone calls and emails this past month, before my contract expires has been the most horrifying annoying experience of any company I’ve ever dealt with. I have received probably three emails a day and two phone calls a day for the last month. It has gotten to the point where I just hang up on your reps. My contract does not expire until September 14. By the way I just renewed it today and still, after renewing. I get my second phone call of the day from your company. I was almost at the point of not renewing with you and if it weren’t for the fact that I am in a time crunch don’t have time to seek out another warranty company, I definitely would not have renewed with you just because of your marketing strategy. It doesn’t work. It is annoying, you stalk people. Nobody has time for this crap.

Well I was trying to purchase a 12 month policy to give to the homeowner that is buying our cabin. But had to do this twice with multiple times being put on hold and being transferred to one person after the other. Did the final part this evening to make the payment for the second time and the agent did not even want to talk but was rushing me through. He was to email me copies of the paid plan for me to send to the soon to be the new owner but I still have not gotten an email. I'm seriously thinking about calling tomorrow and canceling my order and going to Select Home Warranties, go check out customer reviews!! Enough Said!!

This is my first time dealing with anyone and was very impressed with the professional way I was greeted and treated on the phone. Phil did an outstanding job made us feel very comfortable in our decision to go with Choice Home Warranty. Thanks.

This is the worst experience, I have ever had. I do not plan on renewing. I had an issue with my microwave. They have a list of exclusions. The part that requires repair IS NOT listed on the exclusion list and they still say that it is not covered. This company does not honor the policy and their customer service is horrible. They will not let you speak with any managers or supervisors and have no intention on paying for covered repairs. I will be leaving them for failure to cover a $10 part. It's not even about the money, it's the service and lies. I will have to pay for the part and the labor for someone to come out, because they refuse to honor their policy. Breach of contract is what this is.

STAY AWAY FROM THIS COMPANY. My dryer broke because of one of the "Trusted Technicians who can repair your home systems & appliances" did a bad servicing on it and now CHW will not cover the breakage their technician caused. I have had them for 4 years and I, unfortunately, came to the realization they are a scam. STAY AWAY and if you already have do not renew if you make more the three claims with them on the next one they will find a way to deny the claim.

Spoke with one of your representatives today. Very pleasant conversation. I will try this company and see if it meets my needs. Pray all goes well with this company. I am ready to leave the company I am with. No longer happy with their services. Have been with the other company for 4 plus years.

They will repair the roof, except if it leaks. They will repair/replace your water heater, except if it leaks. They will repair your refrigerator, except if the R134 or Freon leaks. They will repair your washer, except if it leaks. If you want this kind of home repair insurance, go for it! I finally had to reverse the premium paid by credit card to settle the lousy coverage. The credit card company even found against them after investigating the problem and made a complete refund of the premiums paid.

The young man, though very nice, was there for a couple of hours and left because he "thought" it was a part that he didn't have. He'll be coming back this week at some point, and I expect the repair to be completed. This is the second time (first being a plumbing issue that your guy couldn't repair but my plumber, whom I paid out of pocket, was able to do) that you sent someone who instilled zero confidence in his ability to do the job. I DO NOT appreciate your technician, as I introduced myself still at my door, to abruptly say, "Before I go any further, I must have the service fee for my visit." What a sorry way for you to do business. NEVER AGAIN! I'll be negotiating cancellation of my service. My limited experience with Choice has been awful except for the young man who previously worked on my other AC unit.

I tried Choice Home Warranty for a year on two of my properties. One property had no benefit from it as every service call I made never had an approved claim so it was a waste. My other property had approved claims on small repairs but anything major was always rejected. I was dissatisfied with the service so I decided not to renew on either property when the contract was up. Weeks leading up to my expired contract I received calls from them 5 times a day (literally) and emails asking to renew. I picked up a few times and told them I wasn't interested in renewing and told them why. I kept getting calls after and asked them to take me off their list and I've already told them I'm not interested.

The response to my request for help in arranging a contractor to repair my air conditioner was immediate. The person handling my claim was courteous and helpful. My phone call was immediately followed up by an email confirming that a company had been contacted and assigned my problem. They gave me all the repairing company's information. I am very pleased with how Choice handled my claim.

The repair person is very professional, they come on time and glad I have the AC back in this hot weather. I would recommend to use them again. The only thing I do not like about this company, they do not have much for AC.

I called to file a claim and the technician came out that night. A part had to be ordered and the tech will call and let me know when the part will be in to come back out and fix the problem. Great service!

Was looking online for a home warranty and Choice called me within minutes. Salesman was informative and persuasive. I didn't really want to pay for 3 yrs up front but knowing I can cancel any time with a refund for unused portion made it palatable. Time will tell how well our relationship is.

Called about my AC problem and Choice called next day to set me up with technician. He called and was there the next day. He checked unit and said to replace thermostat. He will replace tomorrow it being Labor Day today. Unit is still running so was no emergency. Tech. answered all my concerns and very knowledgeable. Thanks to all.

Very courteous agent and knowledgeable and very affordable. We hope we do not need this but it is reassuring to know that we have it if we do. We have not used the service but I hope they come through in case we do need.

Received notice of expected service on Friday PM/Evening (3 to 8 PM). Contractor did not arrive, I received no word from you or the contractor. When we began (next morning ) to get service, it was impossible for us or you to contact the contractor. You promised to call me with updates and you did not. When you found a different contractor, it was for Wednesday. I contacted the contractor (Anthony and Son) and worked out a visit on Saturday evening at a premium cost to me, but could not wait til Wednesday for the AC. Your web site sends one around in circles with data required at every turn and no obvious path. Disappointed in your feedback procedures.

Repairman very prompt. Felt machine not repairable. Notified next day machine would not be repaired. Offered $299.99 to replace but no new machine would be provided. What happened to repair or replace? Can't buy new machine for offered amount. I must now find new machine in the $500 range (on sale price) and pay for pick-up of old machine. Nothing found in book stating that you would follow above program. -- ME WITH A 3 YEAR CONTRACT!

Massey Plumbing tech was unable to repair the leak in my toilet after replacing several parts on the tank. He said the entire unit will need to be replaced. I told him I want a replacement identical to the size and shape of the current unit. All of the toilets in my home are identical. Tech said he will ask like toilet.

I purchased an extra to the warranty to include my swimming pool, but when the filter broke, Choice Warranty would not pay. The contract clearly said that they would replace the filter, but the fine print, way below the text on included parts, said an exception was cracked or corroded filter casings. Does anyone even know what that is? That probably is the only thing that can go wrong with a filter. I had to pay $1,500 for a new filter. What other exceptions are in their contract for other items? I would not suggest anyone purchase a contract from Choice Warranty. It is a sham.

My dishwasher is not working. It took about a week to send someone out. Now I am being told 3 seems to get the parts. Not satisfied with the time frame of being with out a major appliance. Would give more stars if a dishwasher didn’t take a month to fix.

Repairing of garage door motor and assembly. Found motor and track to be no longer working, needs to be replaced. Will be replaced on the 4th of Sept. between the hours of 8am-11am. Will be able to explain more after the replacement. The mechanic was very professional.

Choice Home Warranty is the worst warranty company I have ever used. I am very disappointed in their service. You have to wait on hold for over an hour just to speak to a representative. I feel that the company tries hard to deny your claim and find reasons not to support you and help you when you are in need. I will never use this company again and I do not recommend anyone using Choice Home Warranty company! Big rip off for the customers!!!

This was our first time using CHW AND WE COULD NOT HAVE BEEN MORE PLEASED!! The entire process was handled very professionally. We were kept informed every step of the way. Our issue of a commode running constantly & several months of outrageous water bills was promptly and easily solved. The CHW technician (Scott) from All-Boro Plumbing came the very next morning. He was prompt, courteous and efficient in diagnosing the problem and fixing it. We were pleased with the service we received and CHW’s Plumbing Co./Technician Choice. Thank you Choice Home Warranty! We will not hesitate to call you should the need arise again. You provide the Consumer a great service!

From the time I sent request it took service company 7 hours before they contacted me. Even though your company gave me an appointment time The service company said that was not a correct appointment And it took 3 days of no air conditioning in 105 degree weather before the service company could be at my house. Service company was amazing and was able to fix the ac that day. Thank god. But your communication is horrible.

The value of the services is definitely great for the cost. In addition, they value loyalty in a customer and reward those that stay with the company. The majority of their contracted technicians are great and they do take feedback on those that aren’t. It is a good service for both your own home and investment properties.

I called in regarding a leak in my plumbing. A plumber was sent but did not help. I called customer service. They send a different technician and the issue has still not been addressed. When I called back for a third time I was still not helped by a supervisor. The customer service area is rude. The coverage is inadequate. I’ve paid $130 and I still have no resolution and I still have a leak.

I requested info about the warranty online and was called within 60 secs. I was told that, if the inside ac unit was replaced, the outside unit would be replace if not compatible or out of state code, so I purchased the warranty. I called twice to cancel after determining the outside unit was not cover. The second time I called on 8/31, the rep would not cancel my contract. It took me 15 minutes after being put on hold before the rep agreed to cancel. This policy to deny the customer to cancel policy is most discerning and most frustrating. I will be reporting this to the Better Business Bureau.

I was looking for a Home Warranty and I had talked with 3 different companies before deciding on Choice Home Warranty. Alberto was very helpful and called me back after I had time to talk to my wife. He was very professional and described the policy in detail and answered all my questions.

This is the email I got from them: "It has been determined that the air conditioning unit is not functioning properly as a result of multiple mechanical failures. The compressor is locked up and the bearings are failed in the condenser fan motor. Based on information obtained for this claim, the unit did not enter the policy in proper working order." Our policy started on 8/2/2018 and the ac unit was working fine thus the ac unit entered in proper working order. Oh and the vendor told me that this company is notorious for denying claims. Don't give them your money.

My garage door opener stopped working so I put a call in to have it repaired. The tech came out and diagnosed the issue pretty quickly. The opener logic board failed and the opener needed to be completely replaced. The claim was covered and the technician replaced the opener immediately. The process only took an hour from the opener being diagnosed to the new opener being completely installed. Couldn’t ask for better service.

Choice Home Warranty is a total ripoff. Every time I try to use it, they come out, immediately collect their $45.00 fee, then say they will have to get it approved, then they leave and we never hear back. When I call to see if they are going to fix the item, they say “It is not covered.” This has happened five out of six times I’ve tried to use them. You have to hold forever any time you try to call them. I wish I had never gotten involved with this highly unethical company.