Choice Home Warranty Reviews

I was put on hold for longer than I was informed. I was on hold twice, a total time of about 40 minutes. However, after I chose the call back option, I received a call back immediately. I was however impressed with the manager. He was very informative and very receptive and willing to help me. My problem was resolved immediately and I was happy with it.

Choice Home declined my first service claim of heating system. Choice thought the failure is caused by ongoing wore out of the motor, so it is existing condition. Their attitude is also very arrogant. I would not recommend this company to anyone.

Kitchen drain which has laundry and dishwasher all linked was backing up. It took a week before I was informed. Choice could not get a technician out to service my drain. once we agreed to reimbursement, process was nebulous and I repeatably had to ask via email for clarification which returned what seemed like automated and not helpful responses. Emails indicated I could review the response online but I never found a message center online. Haven't received my reimbursement yet so can't describe satisfaction in that process.

The person I spoke to was very nice and helpful. He gave me a great rate for the coming year. I'll let you know how you do when and if and when I need to use your services in the coming year. Currently not much to say since the service as not started yet.

I had Choice Home Warranty for three years and was pleased until my dishwasher broke. And they say they replace something if they can't fix it. Well, they would only pay me $230.00 for my dishwasher. And it cost me $140.00 to install a new one. So I only had $90.00 to buy a new one. They are very misleading.

This is my first call to enroll with CHW for my residence and I had a pleasant experience dealing with the customer representative Mr. Sal **. Hope the same service would be extended at the time of need in future.

I placed the trouble ticket in last night and received a reply by morning that a plumber has been dispatched without me having to call them for an appointment. This is a welcome change from my previous experience when I had to call the servicer and make an appointment. The plumber arrived on time and quickly assessed the problem. He didn't have a replacement part and had to get approval and promised to return tomorrow upon authorization.

I was contacted by Lorenzo immediately after filling in my request for information. He was very polite and patient going through the options of coverage. After reviewing your plan with my wife, we decided to take advantage of your full program.

I cannot highly recommend anyone buying a warranty from this company! The technicians they send are flaky, unprofessional and barely licensed at best! Dealing with calling the company is a nightmare, the agents are rude, unhelpful and read off of a screen and love to deny. I have had contractors they send out tell me they hate working for them, they hardly get paid, and their work quality shows it! I would NOT recommend my worst enemy to this company. Keep on looking!

Had a small electrical issue. From the start of the ease of booking to the excellent service of the electrician. Everything was resolved in a very timely fashion. Looks like I made the best CHOICE is choosing a warranty service. Thanks.

I gave the info and you got it all wrong. I had to wait all day for someone to show it at the end of the timeframe literally 8pm. He had to come from Louisiana. He thought he was coming to unclog a toilet. So he had no tools to handle the real issue, nor the parts. I had to drive to Lowe’s and pay for several parts so he could fix my toilet. I was not very sure this guy even knew what he was doing!

I bought this policy in 2016 and have attempted to use it 3 times... Whatever you need, they don't cover. Unfortunately for me, I paid upfront for my plan and when you receive the booklet it appears like your clothes dryer, washer, refrigerator, air conditioning, etc are covered but in essence nothing is covered and it's a waste of money to have this policy. They have a C rating on BBB and are not endorsed by them. I take the blame for not doing my homework. At the beginning of Jan 2018, I sent a letter in writing asking them to cancel my policy and return to me any remaining money, and here we are almost at the end of Feb 2018 and I have not heard from them. Par for the course!

I just signed up for the program, so I can't review the company's benefits. I can say that I was looking for a company that would cover our appliances. The first time they called I got a gentleman who was not professional, and was very pushy. When I talked to Jared today he was patient with me and listened. I signed up today. After the first day I was almost ready to tell them off. We will see if they live up to their end of the contract.

Joe from Chaviarria's plumbing did a great job. He had to take the tank outside. He cleaned and washed out the vast majority of calcium. He was here about 6 hours working. He went above and beyond. He also changed the heating elements. That was the only thing covered by Choice Home Warranty. They don't cover much. I paid extra to get it flushed out.

After having been with American Home Shield for many years, we chose to change to Choice Home Warranty because they had the best reviews and they have absolutely not lived up to them. We called in a claim on our air conditioner/heater. They were prompt in sending someone to service it. Our claim was denied saying it hadn’t been maintained. The people that came out took pictures and sent them in. They said the decision had been made, and there was no one I could appeal it to. This was at Christmas time 2017. I sent in the receipt where it had been serviced in Nov. 2017. Choice had even came out and replaced a part on my AC in November. They told me the company that serviced it did not do it properly. How unprofessional and discriminatory since this company has been in business for 30 years.

Anthony was Professional, Polite, Patient and Informative. After he asked if we were Senior Citizens and a former Vet, he went out of his way to locate the best deal for us. Anthony is an excellent Choice Home Warranty Representative. Thank you.

Worse company that you will ever encounter! Techs are sent to my house, they make decisions and call that later on I am held accountable as if I made those requests. Their contractors lie to my face and they do nothing about it. I have reported tech's scam and they do nothing! They put it all back on me. Example, tech is sent a $250 check to replace a garage door opener, the tech pulls the scam of telling me that replacement cost more than $250, I agreed to pay the difference, then I find out I got charged the full price for the box! Tech won't refund and their customer service did nothing! And let the tech get away with it! TOTAL SCAM!

I have carried Choice Home Warranty since 10/17/2014. I have only submitted 5 claims. I have had multiple problems with Choice on 3 of these 5 claims. I filed a claim on my refrigerator in 9/2016 and it wasn't resolved until 8/2017. They only offered $450 to replace a $942 side-by-side refrigerator. One claim took 9 days to receive an appointment with a service technician and another claim took 6 days. CHW has problems getting the claims initiated timely, they are also using inferior service repair companies. Companies not calling to set appointments, not showing up for appointments, not returning phone calls, etc. These are the exact same problems that Choice was in a lawsuit over in 2015.

It only took a few minutes to complete my application but the representative was very thorough. He worked really hard searching for options to best fit my finances. I am happy to recommend my family and friends to this company. I believe it would be in their best interest.

We had home warranty for a few years at our previous address, **. Very satisfied with your company. We bought another house. It came with a warranty from 2-10 home warranty. We found out how difficult it was to deal with them when we needed a new furnace when we were in the home only 6 months. Plus the service call was $100. We had planned to call Choice when this contract ran out. Then I went online and saw an ad and a call came through and spoke with a representative. Happy to say I signed up. Your company has always been easy to deal with and service is good. Thank you.

Home warranty Contract, Aaron ** did an outstanding job explaining the home warranty, its features, the value proposition and the discounts which I truly appreciated. He is to be commended for his knowledge and professionalism. I would highly recommend first Choice to all my clients since I’m in real estate.

Spoke to Henry, Greg, Jared within 2 days. They were very informative and courteous. So far my experience has been pleasant. Hoping this company does good by their word. Very reasonable prices. Glad I heard of you all. Thank you!

Matthew was very knowledgeable and patient. He was not pushy and made my decision to get the 3.5 year service plan without using high pressure tactical. I have used Home warranty before with First American and the service fees got too high. Also American Home Shield's service fee are really high!

I had several policies with Choice Home Warranty for my rental property and it was a complete waste of money. Whenever there was a problem it would take days to get someone out. Eventually I would simply pay a local company for repairs. They promised to reimburse me in a few claims but never did. They even double charged me for 2 policies on my the same property and when I brought it to the attention of Ryan who is the head of the company I was basically told to buzz off. Now that the policies are nearing their term I am bombarded daily by sales calls. I wish they were as aggressive in their customer experience as they are in their sales department. Do not waste your money.

Switched both my homes over to Choice about 3 or 4 months ago. Of course my washers starts leaking just a few months later. First the company that was assigned to handle my claim was completely unprofessional. I had to keep calling them to get things moving and had to changes appointment multiple times because they will show up whenever or not show up at all. Then they lied and said they had fixed my washer and when I went to use it the following day it was leaking exactly the same. After over 3 weeks of dealing with them and my washer not fixed I called Choice and ask for a different company to come out. They were so much better and filled my claim.

Our warranty came with the purchase of the house. We have had nothing but problems with them and they are a rip-off. I called to get reimbursed for a furnace repair, sent everything, pictures, bills, etc. Everyone else I send them to can open documents fine, not Choice Home Warranty. Error 404. THAT'S ON THEIR END! They say no, it's my phone, my computer, my email address. All me. REALLY? HOW COME everyone else can open them fine??

Isaac ** was enthusiastic and well informed, perhaps a bit pushy. I did enjoy working with him. The value he quoted me was the best I received from any competitor. His offer for senior and veteran benefits was very nice.

Don't be ripped off and buy a home warranty w/ this company. They will think of every loophole there is NOT to cover the repair! We bought this home warranty because we purchased a home w/ an older A/C system. Then after having the HW for years, our A/C went down. They wouldn't give us a penny to repair it!!! RIP OFF!!! And God-forbid if you have rust on any unit outside, then you're not "maintaining" it. They wouldn't cover our spa heater which is outdoors! Hello! We live in Florida... There's heat and humidity. There was a slight amount of rust on it... So that wasn't covered either! My advice... Go elsewhere!

Sam was very polite until he found out I was a senior citizen. Then he try to push different plans on me when I repeatedly told him no. Then he told me I was being stubborn and didn't want to listen to him. I asked to speak to his supervisor but he said the supervisor was unavailable.

Very professional and gave me a great price than another company I was using. You advertise 1st month free but was not told about that. I expect a callback on this. So second payment should come out April 20, 2018.

I've had other home warranty companies that were not so great. Always trying to nickel and dime me, but Choice was so good. I took them with me when I moved cross country. I've been very satisfied. They hire expert, knowledgeable people who get you the most knowledgeable for your home's problem.

First let me tell that your sales department is doing excellent job to add more new customers but I am very dissatisfied with your service department. First they took three to four days. Was not a emergency problem, When I purchase a warranty and I told that I need a help on weekend or after 4.00pm weekdays for non-urgent problem. Second guy came yesterday at 7.05 pm and I told him that I have a three bathroom. He told me that he is going to do only one bathroom. Then he spent 15 mins to get a answer, job was very small. He spend less than 35 mints for complete job. My question is why he did not believe customer and solve the problem instead to waste 15 mins to get a confirm from service dept, second I hope I will get a better service and I am going to be permanent customer. Send me a reply by email.

In doing market research on home warranty programs, I was called by this company. I was only looking for information. The sales person was only interested in making a sale. I felt pressured into getting the service. After conducting more research, I request to stop this service due to misleading information... stating it was a number one company... when it was only a C+ on the BBC site, as well as many bad reviews regarding the service and claims experience.

We purchased our home in Venice 3 1/2 years ago. We were new to area. I signed up with Choice Warranty since we had no knowledge of area contractors. We have complied with their “maintenance” requirement. This year we called a contractor for a maintenance check on our air/heating. When he came he said that one coil was leaking, the other severely corroded. He would not even attempt to try to do any cleaning since he felt it would “disintegrate” the coil” - also noting if that happened there were no longer parts available for this model.

The technician scheduled me for today, an earlier time instead of Thursday, 2 days later. I really appreciated that since I had to turn my water off due to a broken pipe. He stayed late and repaired my plumbing so I could turn the water back on. My biggest concern was with the company's automated appointment scheduling system that doesn't allow the agent to make adjustments or indicate special problems or situations, which can be very frustrating. That really needs to be changed in order to provide better customer service!!!

The service person has fixed the issue. Due to over power usage, 3 rooms were out of power. Apart from putting on the trip off switch, the service person did something else to correct this issue. Email alert service is excellent.

Jim Wilson Plumbing was very courteous and prompt. They even wore shoe protectors into my house so that they would not rack in mud and water as it was raining heavily today. He diagnosed the problem very rapidly and had the disposal changed out quite rapidly. I was very satisfied with the service and I will recommend him to my friends.

So far so good. The representative we contacted was very understanding, friendly, knowledgeable and professional. We are happy that we have a Home warranty contract with Choice Home Warranty. There is the peace of mind. We recommend all Home owners to join with Choice Home Warranty.

My service is not complete so I can't rate my experience at this time. I called on Saturday got an appointment for Monday. That part was very prompt. The technician arrived and now I am waiting to hear back from Choice or the technician.

I started my search for such a program and wanted to check out a other companies as I would normally do, but I had some difficulty getting understanding of this. Ultimately, I decided Choice had what I needed. Now I am looking forward to see how this plays out servicing a claim. I expect this to be a very good experience.

I clarified before purchasing a policy that I could receive an invoice for the remaining balance so the title agency could pay out the difference. I was told this WAS possible however I have yet to receive this. I got an invoice for the full amount with a note under seller’s information explaining the remaining balance. This is not sufficient for the title company in this case. If this can be resolved please let me know otherwise I may need to cancel my order.

Your representative was cordial, helpful and knowledgeable in handling my claim. I was extremely satisfied. After calling back and speaking with another claims representative, I found that I received the same exceptional service. I will recommend you to my friends.

I called to ask a question about my contract and coverage. My questions were answered pleasantly. The young lady had a lot of patience answering my questions as I asked them a few times to make sure I understood the answer. Thank you for your time and patience. I highly recommend CHW.

Looking for a more comprehensive and less expensive policy on our new home. Seller provided 1st year with another company and we were not satisfied. "BRITTANY" could not have been nicer, more informed or enthusiastic about your product. She alone convinced us to do business with your company!

I have been having CHW for almost 3 years and referred some of my friends as well. But when something broke in your home, they are not covering anything. They are coming up all sort of reasons like wear/tear /rust/old etc. etc... to close the claim. For my past couple of claims they didn't cover anything for last 1 year. THE WORST COMPANY I HAD EVER KNOWN. Even for diagnosis, I paid out of my pocket $200 to do leak test for my A/C. But end of the day they are not ready to cover anything at all. Last year when my washer broke, they didn't cover as well.

Technician showed up on time. They were very courteous. They diagnosed the problem quickly and made arrangements to come back with the part and fix it. I was very happy with the service and would recommend Choice Home Warranty to a friend or relative. Thank you.

Salesman was Francis...nice at the beginning but a real ** after that. Was suppose to call me back...never did. I had to call back. Advised him I had American Home Shield at the present time and never said anything about a 30 day waiting period. He already charged my account the 39.69 which would be for nothing eliminating the 13th month free. I was under the impression that if advised you that I had American Home Shield your coverage would kick in right away. He did not tell me once that I had to wait 30 days...therefore why I am being charged the 39.69 right now for coverage that was not to start til 03/16.

Response time was fast as well as excellent and friendly service. The technician was on time and very nice while performing his duties. We were pleasantly surprised with the repair work that was performed. We will definitely recommend Choice to our family and friends in the future.

I told Greg **, that I would accept Choice as my new home warranty effective 5/9/2018, but I would not accept a charge to my credit card, before the warranty took effect. I said I don't want a early charge to my account, I see it's listed on my credit card statement. Plus he said he would email me with all the details, I got nothing.

I canceled my coverage after 3 days and they kept 50 dollars for admin fees and 65 dollars for sending a contractor out. Very poor company. I do not recommend them to anyone. You will get ripped off and they have all kinds of limits on what they cover (it’s in the fine print).

I enjoyed my experience with the representative who signed me up for service with Choice. He was quite respectful and informative. Also, I like the service. The representative went through all of the information I needed to hear. He also mentioned all of the services Choice provides. I was really impressed with that. I will recommend this company to anyone who needs this service. Also, the person who I talk to First was just as polite and apologetic for being disconnected. I thought that was so so nice. She stayed on the line until I was connected with the right rep. Thanks.

I replied to an email and immediately received a phone call from a rep who was thorough and professional. I did purchase the plan so at this time until I receive the contract and have a need for the service, I will not be able to review further.

The purchase was pretty easy to do but I do feel as though you are kind of pressured a little bit because the signing up process was done very quickly. The gentleman who I spoke with was very helpful in answering my questions. I have not yet used the warranty as of yet.

Returned home to find a leaking toilet upstairs. Called Home Warranty and had a reply and appointment set up in very short time. Repair was made today and appears to be fine now. Very pleased with how quickly this was done, and how pleasant and efficient all my contacts were. Thanks for making a disaster a bit more easy to handle.

I spoke with the representative, Rachel ** yesterday and she was so professional and helpful. She was informative and knowledgeable about the services offered. I am a highly satisfied customer, and will recommend Choice Home Warranty to family and friends.

After residing what I wanted, representative kept trying to upsell me. After the first time that should have been enough. I almost changed my mind and went elsewhere. If I would have been asked one more time I would have.

Choice was very professional in taking the information and I was immediately given an appointment with a plumbing co. The Company Reading Plumbing was on time and courteous and did a great job, hopefully I will not have to contact again. Everything seems to be working correctly.

Bought a home recently with a Choice Home Warranty included. They kill all of the "covered" items with fine print and set extremely low limits on repair costs covered annually. They let me open a claim, have a plumber come to my house, pay the $45 dollar fee, just to then say they were not covering anything because the 500 dollar annual limit for plumbing repair had been used by the previous owner. $45 dollars spent, and an issue that would have been otherwise covered (even after sifting through 3 pages of fine print) just to be told the limit was already hit. They couldn't tell me that when I opened the claim??? I would never be a customer, nor recommend them to anyone, ever again.

Great service. Would recommend to a friend. Service was completed in a short period of time. Customer service was very good. The tech. was on time as scheduled. This is my first call for repair service. I am happy with the experience.

Hot water tank was leaking in and around the relief valve discharge pipe and the bottom drain valve. Repairman was prompt and very courteous. He diagnosed the problem and changed a couple of valves. We contracted with them to fix another problem not related to the warranty, and they came out a day or two later and fixed that at a reasonable cost. A good company experience for us.

Choice Home's entire claims process was smooth, from the initial call to completion of repair. I am very pleased with Choice Home Warranty's professionalism and service. I have used plans from other companies with less than favorable outcomes.

CHW responded to my shower drain clog problem immediately and a plumber contacted me the same day. There was a scheduling conflict but the contractor worked with me with a scheduled visit that fit my time frame. He came the next day. He was very polite and discussed my problem with me and took only 20 minutes to resolve the problem. I am very satisfied with CHW and recommend them to anyone in need to a home warranty.

Jimmy ** was very nice. He helped me with the coverage I needed at a good price. He explained all the different features of the policy. He represented Choice Home Warranty very well. I will recommend Jimmy and Choice Home to my friends and family as well. My experience was very professional and knowledgeable.

My faucet in the bathroom is leaking. I called Choice and they said it need a stem replacement and refused to cover the repair in the warranty. This was just the most horrible service I have ever seen from a warranty company. One should never go to Choice for service.

I purchased a policy from Choice Home Warranty from a very aggressive sales person, who explained in detail that whatever the reason for failing, and no matter the age of the covered item, if it fails it will be replaced period!!!! When my heating system failed, I notified Choice, and they informed me that they could not get anyone out to inspect the system. I called a local technician and he informed Choice that the system had failed and need to be replaced. Choice refused because they said the system was not the proper size for my house.

Within minutes of putting in request I received information on who would be coming to my house to repair, company name, number and time they would arrive. The company they sent kept me informed of the arrival time and was prompt. They did a good job, got proper approval from Choice Home very quickly and replaced my unit. They kept everything neat and clean. I was very happy with the service and the speed that everything was done with.

Representative was very knowledgeable and courteous. He explained about all the features of the program and different options I have and answered all the questions I have. Initially I wanted to go for 1 year option, but after hearing about the discount offered for 5 year plan, I opted for 5 year plan and got 1 extra year as a bonus.

I first visited the site and tried getting a basic quote online, once I did that I got a few emails including one from Myles who later called me. It was very annoying as a customer for him not to realize he'd emailed me and I responded. He also called me by another customer's name which makes it a VERY impersonal experience. He was very condescending over the phone and got upset with me because what he was saying didn't apply to me--as a customer, I was just trying to help him better understand my situation so he could sell me the right products. He spoke over me for much of the conversation until I had given up on the negative interaction and just hung up.

We are very unhappy that we were offered less than 1/3 of the cost of replacement for our dishwasher that your rec. deemed not fixable. We bought your warranty in good faith. We were told we had replacement cost for our KitchenAid dishwasher when we bought the policy. When it broke you offered a ridiculous low offer not even enough to buy any dishwasher. Bad business. Bait and switch. Expected a reasonable resolution.

I had very bad experience with my previous provider. I wish I could have taken my home warranty from Choice. Their services are prompt, professional and hassle free. I pray and wish they progress in all areas of their operations. God bless them and their employees. Thanks.

Terrible customer service, take your money and give excuses for why they don’t cover things. Warranty claims to cover all appliances then deny you and say it happened over time, outside of the policy coverage. Technician came out and charged the service fee of $45 for me to get almost an immediate call with a denial. Now they want to charge me to cancel the remaining months of the coverage. Never doing business with this company again. Use Sears!

I contacted you about my clogged drain and received a quick response from you and from I & M. There were here today and he explained what was wrong and what he was going to do. I was very pleased with your response and the job that I & M did. He was also very personable and good at what he does.

After canceling with AHS I was hopeful I found a decent and honest home insurance. I guess it wasn't the case. They didn't accept the claim and they kept 100$ over my decision to cancel the policy when I have already paid 2 installments for 250$ (which started 2 days ago!!). It's a theft, they charged for cancellation 50$ fees plus 50$ greediness I guess... It's despicable and sad, please read all the policy if you ever decide to go with this company, because they can get you just like they did with me. At least AHS charged only a one month prorated fee for cancellation. Do not recommend.

I called on the on Feb 12 evening about a main line sewer stoppage. And as told that a plumber would be out the next day to check my email for the info, and the company's call number. (I have the email with the day showing when I called). The next morning I checked my email and they said that the plumber was schedule for Feb 14. So that means that we can't use our house for 48 hrs. So when I called your claims department they said they have 24 hrs to send someone out. I told them that the Feb the 14 would be 48 hrs.

I just submitted a claim and the appointment to fix it was scheduled for 3 days from now. This is unacceptable. I’ve been a customer for a long time and I make timely payments so I shouldn’t have to wait so long for an appointment to have my problems addressed.

Have been shopping home warranty companies, was impressed with reviews on Choice Home Warranty. Sal ** called me with information and answered my questions efficiently, completely, and made me feel confident enough to join the family of Choice Home Warranty customers. I love my home and feel CHW is like having insurance on a car... You don't want breakdowns, but it's there to help if you need it.

The representative I spoke with was very kind and listened to my problem. He took all the information down, and told me that he would put it in the computer and that I would get an email from your company and that you would hear from the repair service in my area. Very kind and considerate.

This was very pleasant and professional encounter. Anthony was very knowledgeable. His knowledge was exceptional. I particularly liked access to his personal number and his willingness to answer any questions I may have had. I would for sure recommend Choice to my friends and coworkers.

I have not received my contract yet Jake ** signed me. He was very well informed, appeared honest and pleasantly aggressive. I hope we have an excellent relationship. I was assured we will. I am a bit leery of programs like these. I am sure like most insurance policies it's perhaps a gamble. I am going to accept the opportunity as trusting and sleeping easy knowing I am covered. I signed on for several years. Odds are, we will be talking.

Salesperson was friendly and helpful and gave me a coupon to bring down my cost even further. Would definitely recommend this company to a friend. He called immediately and explained everything thoroughly. Would buy from this company instead of Sears Home Warranty. You get more for your money.

Rachel ** who works at Choice Home Warranty is an amazing salesperson who is very knowledgeable and professional, thanks Abby for the great service that you provided me. I will absolutely recommend you to my relative, neighbors and friends. Keep up this great work!!

We choose Choice Home Warranty because they had the best reviews and they have absolutely not lived up to them. We even approached the salesperson after having issues with customer service who sold us the warranty and her answer was "I'm not in customer service". It was a huge red flag for us. We had an issue with our bathtub and without going into too much detail they sent out a company that is registered as a home care for the elderly not a plumbing company. To make matters worse they misdiagnosed the issue which we only found out after we had a real plumber come in and do the repair. Don't waste your money or your time with them, there are far better home warranty companies who will treat you with respect and only have reputable contractors sent to your home.

I have had several claims with Choice Home Warranty and each was handled efficiently, quickly and professionally. I can definitely recommend Choice for your appliance insurance coverage. The claim is responded to within minutes of filing and a repair company notified who come out to access the situation within 24 hours.

We signed up 3 months ago, and our first claim you denied. We have the Total Plan, which our contract states includes water heater among other items. Apparently to keep you from reading the fine print (haha). You denied the claim which I'm beginning to think is your standard operating procedure.

Wait is too long, over an hour on 2/11 to get a claim rep. One of the reps just said, "I have put in a order and dispatch will get in touch with you." Said sorry a many times!! Also said supervisor was not available but will call me back. Supervisor never called back. I feel your ads and the way someone convinced me to join you was totally fake. I had another company for many years and I changed in good faith. What a mistake. What they cover you don't. People should have integrity and a conscience.

We created a claim for the dishwasher problem on 7th December 2017. The first technician changed a part and said that he will come with more parts, but he did not turned back now and choose created another claim for the same repair. We are washing all dish with hand for 3 months.

I called Choice and was greeted by Tracey **. She was outstanding and explained the Choice coverages to me. We broke down what was important in coverage and we negotiated pricing in order to close the warranty transaction and become a customer of Choice Home Warranty!

The female who answered my call at around 4:30AM was very cordial and understanding. She listened to my explanation of what woke me up. She explained that there was no one available to come out immediately, but she would dispatch it to a company who would contact me in the morning. I did receive a call at about 9:00AM and they said the earliest appointment to come out would be 3:00 Monday. I appreciated the concerns which both persons took.

Choice Home Warranty has been true to their word and delivered great service at a reasonable price. I have recommended them to friends and family. They recently repaired my washer and I appreciated the type of service partners they have which are local to my area.

It is good coverage and portable. Would recommend this company to family and friends. I am a first time home owner and received social security. It's a family own home. This home is not government owned. I have checked other companies and found this one the best coverage.

Phil ** was my sale representative. He was attentive, pleasant, not "hard sell" and actually pronounced my name correctly on the first try!! On his first call, he called right at our dinner time. When I asked him to call back, he actually returned the call the next day. I can only hope that the next 5 years of service from your company is of equal quality.

Typically, I am quite understanding of thankless job that customer service entails. However, this was difficult for me to overlook. When it was below 20 degrees, my furnace decided to go out. I called in to report a claim. Spoke to a service rep that took all my information and said that someone would be in touch. After an hour or so, the online claim status did not show any progress so I decided to call to get an update and found out that the claims department was closed. As a result, I went back to the "new claims" department (I guess the after hour service) that originally created the claim. The "supervisor" showed no empathy for the problem that I was facing. However, she was happy to read a statement that basically said "if you don't like the response, you can call your own service person and deal with reimbursement."

I was informed today when I made my first claim that the information I was given on my initial phone call; which I repeated and had repeated back to me was incorrect. I was told that, the $45 charge would cover repair or replacement, this obviously, incorrect. Luckily, my repair was minuscule and covered, but had it been a large repair I would have been in trouble.

Derrick ** was the person who helped me through the process. Along with the 20% discount Derrick got me discounts for seniors and a military discount. By the time all the math was done, by my math I'd miss out on the savings of a lifetime if I didn't take advantage of all those savings.

Dryer has worked fine for 15 years with yearly maintenance to remove lint from the exhaust vent, which is on my roof. Technician came out and diagnosed that the dryer needed a new motor. CHW refused to cover my dryer because they said it wasn't properly maintained. I was still charged $45 repair fee.

On their website it says they cover water heater. Mine went out. The tank started leaking. I put in a claim and they said it’s not covered. Only certain parts, but not tank. What! What is a hot water heater without the tank?!? Anyways sure enough if you read the details of contract they only cover certain water heater parts. OMG... what a joke. I told them I know other warranty companies would cover this. They said that may be true but they have a higher service fee. I told them I would gladly pay a higher service fee to know my warranty would actually covered what would be expected. I think this company is good for little things but if you want to get good coverage, pay a little extra and ask the warranty company, "If such and such happened would the entire appliance be covered?" This will give you peace of mind.

Waiting for the repair to be done on the recent dryer claim. However, was very happy with the previous request. Claim was promptly attended and well taken care of. Happy with customer service and their prompt attention to the claim. Would happily recommend them to friends and family. Keep up the good work!! Thank you.

Home furnace completely stopped heating, even with twice yearly maintenance. Inducer motor locked, cracked heat exchanger, blower motor not working. The furnace was no longer operative. As instructed, the furnace tech communicated the analysis to Choice representative. After Choice review, the decision was they do not cover these items, as one led to the other??? Choice also indicated it's stated in my contract that this would not be covered. There is nothing in the contract which speaks specifically to the items causing my furnace to fail. Choice would have had to cover expenses for a new furnace, which, I believe their techs would in no way make a determination in favor of the customer. Will not renew and will never use again.

I was shopping for home warranties and was going between American Home Shield (which we’ve had before) and Choice Home Warranty. I talked to Noel. He was very direct, fast, and knowledgeable and had me signed up for the total package. Hopefully I would just a good of an experience with the service. M contractors should the time come.

I was pleased with my enrollment with Choice. Everything went smoothly and efficiently. The person I talked to was pleasant and courteous to me. I look forward to being a customer with Choice Warranty. Thank you very much for your time and attention.

Came home from two week trip to find furnace running on six heat. Determined heat pump not working. Called in a claim and had service man out same day. Claim was denied to what they determined by pictures that it hadn’t been maintained. I don’t understand how they can make this determination by pictures. Very disappointed too but a home warranty and to have only claim I have made denied. Will not be renewing this worthless warranty.

Response seems slow and CHW has shown some difficulty in finding service in my area. I live in a community of about 100K. The rep on the phone when I called to ask about my claim was rude and snarky. Did not like the “find your own service” and get reimbursed in 30 days. I signed up to avoid high out of pocket expenses.

Prompt and accommodating! We have used the service twice now. Great service at a good price. So glad I made the decision to buy this policy. They come out within a day, and even with custom parts, they got it handled!

Very easy to use so far. Website very easy to use. Just need to see how the claims are handled at the home. Are they timely, are the contractors good, do they understand the problems. Did not need to talk to anyone which is good most of the time. So far so good.

At the beginning, I chose Choice Home Warranty for a peace of mind, also because their rate is the cheapest. Now I know there is a reason that their rate is “cheapest”, and I have made a big mistake. Two months after I ordered the plan, one day I found my refrigerator stopped cooling, and I called CHW for an inspection. Technician came and detected condenser fan blade and control board problem, charged service fee and said would come back to repair after one week. One week later, nobody called us, no any follow-up, we had to call the company to check status, after over one hour waiting and transferring, finally one manager answered the phone “oh, we were just trying to contact you, and your claim was denied”. When I asked the reason, he said “your refrigerator problem takes many days to develop, so we can’t pay anything for your claim”. So which appliance problem doesn’t take days to develop?

Was very surprised to find out my warranty did NOT cover the ice maker on my refrigerator. I had a previous insurance and switched to this company due to a better price. I thought I was getting a good deal, but now I am not so sure, as the other company covered ice maker repairs. So now I will have to pay for the repair on my own. Very very disappointing. Had I known, I would have stayed with other company. Customer service was fine.

Much better pricing than my former home warranty. Easy online viewing and ordering. But, ever since I went to your website and gave my cell phone number, I have had at least 10 missed calls from an unknown New Jersey number?

I had Caribbean pool service come to my door after calling and letting me know when they would be there. They said between 11 and 3. They got here about 11:30 or so. They went to work and found out the problem in no time flat. They probably would have gotten thing done faster if I had kept my mouth shut but they tolerated me and answered my questions with language that I could understand. They had to come back another time because they didn’t have the part for my pump.

I was trying to re-activate my policy and the representative with who I spoke was rude and hung up on me while I was asking questions on the policy. I was asking about cancellation policy and coverage. He was cutting me up and hung up on me.

I used to be with American Home Shield and I switched to Choice because of the lower deductible fees and what a mistake it was by me. Pretty much any claim you make will be pre-existing and they will not cover it. I placed two separate claims for my AC and fridge 6 and 8 weeks after my initial purchase and both got denied. They question you about the broken appliance to death trying to see if you are responsible for its being broken. Afterwards, when they send the technician, they will claim that the broken part became defective long time ago prior to your purchase of the policy. In my case, they even lied to me about my fridge and said that it was the compressor that was broken and it takes a long time for it to be broken.

Great service. First claim (Furnace). Appt next day. Martha was gracious and relaxed. Didn’t hurry me when I couldn’t remember dates. Made me feel good. We will see after the appt. So far I love this service. The service guys have scheduled between 11:00 am and 3:00 pm February 8th, 2018. Thank you.

While still living in New York I had Choice insurance. We had 2 or 3 appliance problems and every time Choice came through for me. I am now very pleased that I have Choice coverage again. It is a relief to know that I am covered for just about anything. Gives me peace of mind.

The gentleman that answered the phone was ‘wonderfully polite’. He verified information and set the wheels in action to get service. Explained that the thermostat cranked to 71. The furnace was only getting the house to about 64 degrees, once to 65.

You are very prompt on sales calls and sometimes overly aggressive. When transferred to claims or customer service the wait time is way too long. When you specify a hold time the call is never answered within that time. If a customer has been given a name to ask for the request should not be refused.

Refused to cover the cost of repairs to my air conditioner because they stated the cause was not due to 'normal wear and tear'. However, the technician their company sent to my house stated it was caused by normal wear and tear, and he even spoke directly to the people. I will never use this company again, nor would I recommend it to anyone!

Leaking faucets in sinks upstairs and downstairs, commode continuously ran in upstairs master bathroom. After repair, I am very pleased with the work that Woods Plumbing completed. The technicians were very polite and courteous. Thank you. I have received fast Service from Choice Warranty Home services and highly recommend your services to all my friends. Thank you again for your services!

My claim was for a garage door issue. The assigned technician is over 80 miles away from where I live. Therefore, in our first phone call he asked me what the problem was with my garage, then he told me CHW will not cover the issue. If he were to drive from his location to repair it anyway, he would charge $400! It seems CHW does not have enough techs in my local area to properly service my home. I have decided to end my contract.

Bad service by warranty company and provider, company refuses to cover anything it says it would, just took my money, but won’t pay out a dime! “Jacuzzi covered” but motor is not covered, what is the point. Water heater “covered” BUT AGAIN actual heater not covered! Plumber they sent looked and just said “need a new one” HOWEVER my own plumber came, fixed it! In 30 minutes! BAD COMPANY IN COVERAGE AND IN SERVICE THEY SEND! NEVER SIGNING AGAIN! Beware before u sign up to be “not covered.”

I responded to an email yesterday as I have been interested in obtaining this type of home insurance. Damont ** called and explained the services and fees. He was very knowledgeable and likable. I signed up the 3 1/2 year plan. I feel a sense of comfort and look forward to a great working relationship with Choice Warranty. I'm new to this but if all the things that were told to me are true, I am giving you a full 5 stars across the board.

This is my initial use of Choice Home Warranty. Lewis the claims rep that I spoke to was polite and competent. I explained my situation and Lewis assured me that it would be covered and that a local plumber would be contacting me shortly. So far it has been a very pleasant experience.

Every time I used them for my hot water boiler or heating system, even though I paid a premium to sign the contract I still have to pay $45.00 bucks! And the contractors they send have little or no knowledge about the systems they're working on. Then the contractor tries to tell you whatever the problem is it's not covered. One recent guy came and tried to charge me $400.00 bucks plus the service call! Got my own person $257.25 complete. I have two contracts with them on two properties, and canceling right after this post.

I purchased my policy on Jan 4th. I was sold the policy explaining all the wonderful benefits and everything it covers. Last Night Feb 5th about 3:30 pm we realized we had no heat. I immediately was relieved remembering we had Choice Home Warranty. I called and filed a claim and was amazed at the fast response. They set an appointment for 3-10pm the next day. With below 30 degree temp we figured we would stick out even with 3 kids in the house. The next day the technician comes, diagnosed the problem as a valve and circulator pump and leaves. At this point I am furious. I was under the impression he came to fix my heat. I call Choice and they tell me they have to wait for the technician to call in the problem and then to see if they will approve it and if so they will send him back when he is next available to fix it. So another night no heat below 30 degrees out.

I bought a 3-year policy and every time I submit a claim it's either not covered, if they can't fix it they give a small monetary concession that is nowhere close to the replacement cost or they use a bogus technicality to put the burden of cost on me. This is the worst company I have ever dealt with. I'm in sales and if I treated my customers the way these people have treated me I would be out of business. I could never recommend these people to anyone.

He explained everything in a SLOW and understandable way!!! Hold of the service call fee and of the waiting period to ensure no fraud is being committed! He was extra considerate getting my wife on a three way call and then explaining all to my wife and made sure she understood also!! 5 *****!!

Worst company stealing money from everyone. I signed up for 3 years and was told if I don’t like service I can cancel anytime and will get full refund. I called this company twice for service. Both time they said they don’t cover. Finally I decided to cancel my service and was told by company manager I will get only $237 refund. Originally I had paid more than $1500. I told the manager person who signed me up he told me I will get full refund. He said no and I asked him to listen to the conversation we had before I signed up. He said, "We don’t have any recording." People don’t waste your money on this company. Salesperson to supervisor to manager they all are uneducated people. They talk to you like you are **...stay awayyy from Choice Home Warranty!!! Waste of moneyyy!!!

I contacted them about not having any hot water via email. They emailed me back within 5 minutes and another email with a scheduled appointment in 25 minutes. As of today the repairman came and fixed the water heater in less than an hour. I would recommend Choice Home Warranty to any and everyone in need of a Home Warranty company.

We were experiencing problems with two burners on our Whirlpool ceramic glass cooktop. Called in to make a claim to get it repaired, was told timeframe contractor was going to be there, didn't get a chance to schedule time that might work better for me. Repair man reviewed problem with the cooktop and submitted report to Choice Home Warranty (CHW). Then CHW informed me that my cooktop would need to be replaced. So far no problem, then everything started going south.

We were very pleased with the knowledge & courtesy we received with Jake. It took more time than probably necessary for us to make up our minds but he had a great of patience in dealing with us. We were very appreciative that he was so helpful and could answer every one of our questions without asking for help or stalling. Thank you for your kindness. We look forward to working with your company.

Water leak - Lillie was very helpful with my issue. I've never used this before. Thank you for your help. I'd called before and the person wasn't very helpful at all so I called right back and explained everything to Lillie and she straightened everything out for me. Thank you.

Very professional and knowledgeable about what the company offers. Able to answer all questions asked with authority. Was extremely happy with the sales rep. Was impress with the price and everything that was featured in the contract. The lowest price ever.

Water leak - Very upset at this company. I have to wait with no water, unable to shower and flush toilets. My husband and I are 77 and this is not a minor inconvenience. I paid 1500 upfront for your insurance. I will be looking for someone else.

I waited from 3-5p 5th, as Choice told me, then called Service; they said it's 6th that Choice Warranty scheduled the wrong day. They had 6th @ 3-5. I made arrangements for someone to be home and my personal schedule's disrupted only to get home and find no one came to repair over and called to be told they were not scheduled.

I placed a plumbing order to repair!! Really 3 days for service? My other warranty company no longer than maybe 2 days! I hope the service work is done correctly first time with Choice Warranty. I hope I will be satisfied!

After 8 service calls they could not fix a tankless water heater. Finally they allowed me to call someone to fix since they could not and I had to pay and submit an invoice. It took 8 weeks to get a check from them. It was a waste of time.

I spoke with the young gentleman named Phil and he was very knowledgeable. He helped me get my account started got my contract ready and no time at all. So far I am completely satisfied with a customer service and hope to be this satisfied if I should ever have to file a claim.

George went over all the details quickly and offered good discount package. Happy to share the feedback and recommend to my friends. He is also provide all the package details and able to pick the best one that is suited for me and discussed in details about cancellation policy terms as well.

November, bitter cold, my heat quit working. I called Choice Home Warranty and within 2 days I had a reputable service company at my door. Said my system was old but in remarkably good condition. Something stuck in the condenser. Fixed and went on his way. Lasted about 3 weeks. Same issue - blowing cold air and making high whining noise. Again bitter cold and approaching a holiday weekend - Very difficult time getting in contact with Choice Home Warranty. (Story for another day) Several days later (bitter cold and I'm an old lady) a fellow comes to my door with NO CREDENTIALS. Said he drove more than an hour to get there. - Not even a hat with logo. Thought the heat pump was fine until I mentioned the outside part! He said unit is old and a part was rusty.

I am very grateful to talk to a live human being from this country. The person was intent on getting the actual problem diagnosed properly so the problem could be resolved. I was pleased to get confirmation of my call by e-mail stating my issue and my claim number. Thank you.

Call was answered promptly and very professionally. The questions asked were easy to understand. The total call only lasted a very few minutes. I was given my claim number and was told the repair person would contact me. These are the reason I have Choice, and both my children have it. (Gifts from me).

Leaking water heater. Was fine last night but got up this morning and water everywhere. Tank has had not problems since I purchased the property over one year ago. Have a plumber ready to replace today. Water has run under my wood flooring and I will have to replace it but I won't know for sure till we replace tank and check all the floor.

I had another home warranty company for the last 8 years, it came with my house when I purchased it so I stuck with it not knowing how much I was overpaying! A friend of mine told me about choice and thank goddess!! It's saving me half of my old bill and $15 off my service fee! I'm so glad I found this company now and wish I had found it years ago! The customer service is great so far!! Keep it up!

Was difficult to work with getting their contracted techs scheduled. Decisions were made to deny repairs even after I had two different techs give them the same "diagnosis" of the problems. Took forever to contact them and was transferred multiple times to "supervisors" who made decisions based on pictures rather than on the technicians' statement. Just overall had bad experience with them on two different issues and felt they were doing everything to not pay for repairs.

I had actually thought about a home warranty but didn't know anything about one. The response to my online inquiry was very fast. I was skeptical, but my questions were answered and I was extremely satisfied with the help I received and the price of the product. Thank you.

Replace toilet seal - Our account # **/ claim # **. I am NOT happy with how long it is taking to get our appointment setup... I set up our claim around 1:30 FRIDAY AND APPOINTMENT IS NOT UNTIL TUESDAY... That's way too long!

Tracy M from CWA was kind enough to resolve this misunderstanding.

I just made my first ever call to Choice Home. I was treated with respect and courtesy! Since it was my first time to make a claim, they waived the co-pay! I will update again after the problem is resolved to keep everyone posted on how the claim progresses.

Thank you guys so much. Handyman the Co that came out his name is Henry. Great person. He did a great job. Very professional, did his job, knew exactly what the was doing, thank you. We need great and better professional people that know exactly how and what to look for and what to do. Thank you guys so much.

If I could give 0 stars I would. This is the 3rd claim I filed and nothing is ever covered. Although they gladly take my $45 and get me for additional charges then in the end tell me they can't cover the issue and I have to outsource it. Terrible!!! Even had a plumber chip my tile and never received a response back about it.

Jimmy ** was outstanding. He did a terrific job gave me every bit of information I might want. Made all possibilities available. Was most pleased to do business with him as a professional salesperson that followed up immediately when I had more questions.

Quick response to my needs. Great service so thank you. Malcom was very helpful and made sure that my agent got a copy of my contract. Glad I chose this company for my coverage. I Value my home and to have good insurance give me the peace of mind that my place is in good hands.