Choice Home Warranty Reviews

I was told everything was covered. According to the contract, many things are excluded. This is dishonest in my opinion, and I sincerely hope it does lead to cancellation. Exclusions were never mentioned—just tried to sell me a longer plan.

Last February our oven stopped working so we filed a claim with CHW. They were very responsive and sent a technician to repair the oven in a timely manner. We renewed our contract a couple of months later and unfortunately our oven broke again in November. We filed a claim in December expecting the same level of service, but have been VERY DISAPPOINTED in the level of service we've received with this second claim. CHW sent a technician to assess the oven, but after submitting his recommendation for the necessary repair CHW determined the technician (one that they had selected) to be "unqualified to trouble-shoot ovens".

Was easy to reach and getting the help I needed for the dishwasher to be repaired. Cant comment any further since work has not been completed. Just glad that I got the home warranty to have this taken care of.

Mr. ** was very helpful and nice. He told me what it covers and the costs. This is something I need. Mr.Josh ** is a very fine person. He knows what he's talking about. He covers everything you need to know.

My A/C unit broke a couple months ago and I am still trying to get reimbursed. CHW originally denied the claim stating that mold was the cause of the failure after a tech said there was some biological growth inside the unit. I paid over $400 to have a mold test done which came back as being negative for mold. I give CHW the results and then they change their mind and say the unit failed because of rust or corrosion.

I was so upset when I called to place my claim. But, your Representative was so very nice and patient while she listened and took my information. I don't even think that she realized how relaxed and calm she'd made me feel by the end of our call. I wish that we would all be more thoughtful and understanding toward one another. Kudos to her and to Choice Home.

The customer service was excellent and they respond to me right after I called within 30 min. The technician came with 2 hr. He check the problem in the stove then came back next day with the new part. I’m Very Happy with the service.

The claim assistant was just great. She was able to answer all questions, even those not specific to this claim. The only problem I have in speaking with her then the conversation with Lewis ** is the discrepancy in information they gave me concerning when your company actually request maintenance record. It is a great concern of mine in respects to my other contract **. I was going to cancel this new policy due to worries I had in this respect.

Jayme was very helpful and very professional throughout the whole application process. Responded very quickly to all my questions and concerns. Keep up the good work. I will make sure that we recommend all our friend's and clients. Thank you.

This is my first experience with Choice and so far everything seems almost too good to be true. Damont was terrific in explaining everything. I am already recommending to friends based on my experience. I already have peace of mind and opted for the 3 year policy coverage. Seems like a great value for my buck.

The representative from Choice Home Warranty was very professional but personable. He thoroughly explained to me how the warranty works regarding service calls and the monthly charge for the warranty. He was very considerate of my time and agreed to call me back later that day to finish our conversation as I had a doctor's appointment I needed to go to and did not have time to finish our conversation. I especially appreciated that he was not high pressure. He was honest and gave me your rates and left it up to me. I have told several friends about Choice Home Warranty and several have asked for your number.

I have a home Choice Home Warranty that covers most of my homes problems and plumbing. I had a plug in my Bathroom sink. Guy was out for 10 minutes and fixed problem (NOV 2107). It's now plugged up again. I called and the Warranty on the back of the paper I signed for the work is invalid. NOT COVERED due to 30 warranty thru Choice Home Warranty PROVIDES SO... I HAVE to pay the $45 again. They DIDNT CARE, neither the plumbing company nor the Choice Home Warranty care about the time it was fixed... What??? NOT RIGHT.

I had a little problem with my A/C. I called your company. You dispatched a technician from Comfort Pro. His name was Steve. Steve was very polite and adjusted the problem. The time frame between the breakdown and the repair was 5 hours. This is really outstanding. Your company is good and Comfort Pro is good too. I can recommend your company to anyone who needs an appliance maintenance insurance company you can rely on

The agent that I talked to was VERY helpful and thorough. She also was very professional. Bottom line was that she was able to create a claim #. I am very satisfied with how she answered all of my questions and she seemed to be very knowledgeable.

This was my first time calling and the experience was great. The rep knew his business and completed my request immediately. I have my appointment right away and look forward to doing business with Choice Warranty again. Thank you!!

I just made my first claim. The lady was very very nice and efficient and got my order placed quickly. Fingers crossed that the technicians are as good as the customer service! Thank you! She also updated my account information and I am grateful for that.

I was absolutely blown away with the fantastic customer service skills of this employee... I had a complicated claim that hasn’t quite been resolved due to my heating system trying to decide if it works or is on strike. Numerous visits by service company, numerous appointments... I could barely keep the details straight but this employee NAILED it and was so helpful and professional and LISTENED!!! (rare trait) Give that lady a raise!!! Thanks!! My issue may or may not be resolved yet, but the way in which it was handled today makes me glad I chose Choice!

I am very pleased with the service I received. The gentleman who helped me was very knowledgeable and a pleasure to work with. I wasn't quite sure exactly what was covered. He knew what was and wasn't included in my contracts. My wait time to be connected was short.

Extremely fast service. It was even an hour after I submitted my claim and an appointment for service was already scheduled with a nearby company. Very satisfied with the response rate. I look forward to Ashley Appliances stopping by to fix my dryer.

Choice Home Warranty has been really helpful in helping me repair my washer and dryer... And getting rid of bad contractors who do not reach the expectations of their customers. Their prices are extremely competitive, and customer service extremely courteous and eager to please their customers. Very pleased with Choice Home Warranty, and highly recommend to all!!

I called regarding the neglect of the two prior companies who were to repair. No followup of the companies and I have been dealing with the problem since July 11, 2017. The girl I talked with did a great job handling and I really appreciate it. Someone is to come Jan 29 between 11 and 3 pm.

I have 27 contracts with Choice Warranty, every time I file a claim they find a reason to deny the claim. A/C unit is too old, water heater has a rust spot, etc. I am paying thousands a year for their service and after I pay the service call I am denied any repairs, I then have to go and pay for repairs myself. So I pay for the contract, pay for the service call then I have to go pay for the repairs myself. This company is a total SCAM and I will cancel all of my contract with them this week.

The prior home warranty company, American Shield contacted Meyagie's Services (817) 849-2066 & they changed out the A/C unit with a brand new unit. Aug. of 2017 I also have photos of the Meyagie repair guys on site working that had replaced it prior. The unit began having problems again of not cooling. I turned in a claim with Choice Home Warranty since I was now contracted with them.

They had a tech come out late at night to fix problem. It happen again now. They call new tech and refuse to pay. Said I need camera inspection which is not covered. I paid in full for warranty used once and I know this company is not honest and not fair. Disappointed.

Your customer care department knew their job. They told me what would be done and when it would be Done. They Said they would send over the right technicians to fix the job. They said it would be 24 hours and that is fine with me. They were kind and courteous and they knew their job. Thank you.

Make sure you read fine print before you get their warranty, when they talk you into it sounds great till you find out they don't cover much and takes forever and a lot of phone calls to people that don't have a clue whats wrong. Very disappointed in this company.

I contacted CHW around 7:00 AM on 01/25/18 to report problem with heating unit. The claim was filed. Within an hour of registering the complaint, I received an e-mail informing me that an appt had been scheduled for that afternoon. Powell Heating and Cooling Services had been assigned the claim. Tech was timely and completed the necessary repair. This was remarkable service.

Your rep was friendly, and knowledgeable in his product, his sales information and had an excellent presentation. I wish I had had a dozen like him when I was a sales manager. If your service is as good as your sale team, you have an outstanding program.

Salesman was a little pushy over phone. Not so happy about the $45.00 service call every time you come out. I had a service contract on east coast of Florida and never paid a service call. Price for year was a little less. Only time will tell how I would rate your service.

Placed call to CHW, I talked with a customer service person, explained that my garbage disposal unit was leaking, they stated a plumber would call me with 24 hours. I received a call from their plumber and had a new disposal installed with the 24 hours as stated. You can't beat that. I would recommend CHW to anyone.

Called CHW for a furnace problem. The HVAC contractor came the same day and fixed the problem. The contractor, Chicagoland Heating and Cooling, was very professional and did an awesome job in less than an hour. Would recommend CHW to all my friends. Thanks CHW!

Very unhappy with you. Had a water leak after meter before house. I just bought the House In Nov. I was told someone would contact me in 24 hours? Really for a water leak. So I wake up this morning and was checking my email. There is a message from you to call as soon as I can. So I call the number and I'm told that it's not covered? If it would have been in the house it would have been covered. If it was in the house the house would have filled up in 24 hours.

Discovered yesterday that my hot water was leaking from the bottom into the overflow pan and thru the drain tube and on the floor. Called your office at 6am for a service call and received an email explaining that you do not cover corrosion! I feel that I have been represented. The sales person told me all of the appliances that you cover and your contract clearly states on page 3 you cover hot water tanks but makes no mention of reading the rest about exclusions. It was also my understanding that at purchase I was buying the best plan you have, but try to use it for the first time and no coverage! Please stop my payment plan this month. BTW I work in the plumbing department at Home Depot. I will be sure to tell all of my hot water tank customers as to how you mislead the consumers.

Repair tech quick and on time, Choice fast response and professional. We had blocked water line, not covered so cost was $230. Warranty was worthless, we could have called a tech and got the job done without the fees to Choice.

The first repair company did not show up or call me to let me know they weren’t coming. You then waived the service fee as a courtesy and set me up with another service company. Dishwasher was repaired by a “mom and pop company”, not very professional looking service people and no uniform shirts. I have no idea if they did a good job or not since dishwasher motor doesn’t sound like it’s working properly now. Don’t know if they put a new motor in or a refurbished one. New motor should not go bad so quickly.

I have always had a home warranty and they are right when they said it is very expensive to repair any major appliance so that's why I will always have a home warranty. Pay a few dollars now and take the worry out of big pocket expense's and they have a great deal going on right now. So take advantage now before it's gone. I know and the Customer service associate that work there are will to help you in any way they can to make it affordable for you. I know I did. Thank you CHOICE warranty.

We've had 2 problems since being with this company. The 1st problem... leaky hot water tank. Took 3 days till someone came and if I hadn't called CHOICE back on day #3 (night before Thanksgiving) to get a special other phone # of repair company, Turns out-they had forgotten about us/the repair, it would have been several more days till the repair was made. Last week we lost our home heater. Choice got someone assigned immediately, but it took them 3 days to get to us (in the dead of winter). I spoke to the repair tech (the day the claim was assigned) and until the repair was made, he said/we suggested to heat our home by boiling pots of water on the stove. Thanks to the tech, our home was warm and cozy until the repair was made.

Very nice person, good value, not pushy... Hope to have a good relationship. His name was Warren. Best price so far... only a 45 dollar charge when the gender comes. It is all good and I am very happy with the deal. Nice that I will pay monthly.

Updated on 06/19/2021: Although the technician did not have the spare part on his truck, he was able to switch the bad one with one that is not used a lot. The problem was not fixed but I am happy with the workaround.

I was pleased with Warren. He seemed to know his products. He was very thorough, offered his name phone number and extension. He offered me other options to further my needs. He fulfilled his promise once our phone calls was complete.

Worse service, got my money. Pay 3 years in advance. Try to use it. Always found excuse to void service. Never receive transfer form; could not used it when moved because it was empty. My policy will expire in March, this company want me to renew before send me the application form for transfer. I did not have to sign any application when receive my money. By phone took my credit card number, took my money but no service.

I was called and greeted by a salesperson Louis. He was very kind and very knowledgeable with your product. He answered each of my questions with honesty, something I value and appreciate. At first I was going to purchase 1 year to "try" the service since I have not been a customer in the past. However, Louis was successful into selling me the added value of the 5 year program. I sincerely hope my next experiences are as good as the first. I am currently happy but will not recommend to a friend until I have to use the service. Thanks!

Your Website is easy to navigate, I am please with the price of your product and information provided. Patrick did a good job of explaining and upselling your warranty. Time will tell whether this is a good purchase. As of this time all I know is that I took a risk, Not sure at this time if it was a good one. I am sure time will tell.

The company has sent me a check for my repair since my original post. No explanation, but I am still very thankful. This greatly improves my opinion of course. Im glad they changed their position

This company is a total ripoff. I just put out 5800.00 on a new HVAC and they wanted to give us 200.00 as they said they do not pay for rust and corrosion or leaks. I asked what older system doesn’t get rust. The HVAC technician that installed our new HVAC stated that our old system was well-maintained, but Choice tried to say our system was not maintained and that is why it was leaking. Do not learn the hard way like we did. DO NOT take out a Home Warranty from this company. They will just take your money. There is also a Facebook page titled, Choice Home Warranty Ripoff, making people aware of what a ripoff they are. Awful comments - I wish we would have seen this page before we threw our money away. Beware of these thieves.

We have decided to sell one of our Condo units. I have used and have a current Home Warranty on a unit and wanted to review other Home Warranty companies. Not just for price, but what do others offer. I read many reviews on the Web and selected three companies to review. In reading the reviews they were for the most part the same, the good, the bad and the ugly so you have to read the reviews between the lines. One agent called me back at once and was concerned and interested in me with what were my wants and needs. The agent, Joe ** was professional, knowledgeable, well-spoken and concise English, explained all about the company and its offerings. He knew when to accept my needs and needed to go no further. In this day of voice mails, texts, robo calls it is refreshing to hear a human voice that knows the benefits and features of his product line. I signed up.

Called in a service request (water heater). Agent was patient and polite but had a heavy accent which made communication difficult, but we got the job done. We were disconnected during the call, but the agent called back quickly, and we finished the job.

I've had Choice Home Warranty for over a year or so. I've had only two claims and both were not covered under the warranty. Just recently I had a problem with my refrigerator. It took 3 days for a technician to come out to inspect the problem. He indicated to me that I had a bad compressor. He reported back to Choice that I had something installed wrong and that caused the compressor to go back. This was never indicated to me and was surprised to hear this from the Choice customer service representative. I will be researching to find me another home warranty protection plan that I can depend on and one that will give me honest workmanship from their contractors.

After 3 e-mails, Choice Home Warranty resolved the issue with the offer of a $500 payment toward the new water heater. I very much appreciated their willingness to do this since I realize it was an uncovered repair. My issue was that they were unable to furnish me with a tech to do the work at a reduced price, but I am satisfied with the reimbursement and will continue to use their services as we have for the past 6 years.

Phone call was answered quickly and very professionally... Waiting on repair tech to call. I have had very good relationship with Choice over the years, I would highly recommend them to others as well. Very professional and always available to answer any questions or concerns.

Choice Home Warranty is in violation of CAN SPAM laws. They send their emails under different addresses/aliases each time, and do not honor unsubscribes. I receive at least two emails per day from this poor excuse for a company, none of which are relevant to me. I have unsubscribed many times and continue to receive them. Each separate email in violation of the CAN-SPAM Act is subject to penalties of up to $40,654 - the FTC needs to enforce this for us poor consumers! I'm about ready to change my email address just to get away from them.

The claim was processed quickly and scheduled promptly for the next day. The representative was respectful and product knowledgeable. This plan and company will save me a lot of money. I recommend the company. I have savings when purchased and when claims are made.

I am very pleased with Choice Home Warranty. I called Sunday night to report an issue with my air conditioning unit, I received an email the next day with an appointment and the name of the company that was coming to repair the air. The technician came on time. He was very courteous and fixed it right away. Thank you Choice Home Warranty for such good service.

I have a toilet that is running my main bathroom. I found Choice Warranty number on the internet. The automated system was very simple to guide you to customer services. My experience placing the claim was very good. Now, waiting for the technician or company to give you a courtesy call is taking some time.

When we subscribe to Choice at the beginning (Sept. 2017) we had agreed on a 2nd refrigerator in the garage. When we filed a claim 1-22-2018, we found out that it was not covered. The gentleman who wrote the policy put down a stand alone freezer. The lady who helped with the claim (Lajuane) was very helpful in changing it to the right 2nd refrigerator in the garage. She was most helpful. Thank You.

They are very quick to respond and they respond it’s not covered. The water heater wasn’t covered because it had corrosion on top and it leaked in the middle. The air-conditioner wasn’t covered either. In my opinion this company just takes your money.

1st claim to this company, they do not cover ice makers... not my first issue, they had triple charged me when I first signed on. It took over a month to have the triplicate charges removed from my bank account... do not sign up for this company. I certainly learned a very expensive lesson, ask questions on what is covered.

At this point I'm very dissatisfied with the service. Today the 24 hrs window have passed since I file the claim for my water heater, I have called twice and now I get a texts asking for my experience plus a texts saying I can do the reimbursement plan. Wow. That's how value customers are handle. My words are true.

My claim was handled professionally & in a timely fashion. At a time when you are stressing & you're in the middle of taking care of things being done on the weekends a little help to get the problem resolved is appreciated. Thank you.

Stay away from Choice Home Warranty!!! I'm a Real Estate broker that got a Choice Home Warranty for my own home. What a mistake. I put a claim in on my washing machine. A tech came out to check out the washer 3 days later. He told me before he could fix the washer he needed Choice Home Warranty approval to get parts to make the repair and that he would be back the next day. The repair tech never returned so I called him up. He told me Choice home Warranty denied the claim to repair. I called Choice Home Warranty and got the runaround. Finally I got someone that would talk to me. I was told since the washer was only 2 year old we must have overloaded the washer and that it was not normal wear and tear and therefore not under warranty.

So far, I have not had a favorable experience. Most everything called in for a claim is excluded. If I would have been informed on the excluded items at purchased, it would have not been purchased. The sales pitch is very deceptive.

The claims rep was very helpful and concerned with my needs. He was very fast and efficient. He told me when to expect when an appointment would be made and how much my copay was. That someone needed to be there when the technician arrives. He asked if I had any questions before we hung up.

We are paying for necessary repairs for a non working furnace...it might be a good idea to implement an EMERGENCY clause, especially during severe inclement weather. When it was explained that I had a 94 year old, it didn't seem to matter, even with an incoming storm.

Discovered leak from water heater 12/23/17 e-mailed my problem to Choice Home Warranty. They told me I would hear from a plumber shortly. Plumber called and after looking told me I needed new water heater. Old one was 11 years old. Plumber called Choice and was told it was not covered. I have Choice Total Plan so I called and was told it was not covered. Plan does not cover tank leakage. (That’s the main reason for Warranty Co.) Well plumber was able to get new water heater on this Sat. evening and install, work completed by approximately 8:00 PM. I PAID $1055. Choice Warranty paid ZERO.

Customer Service was excellent. Noel was very knowledgeable regarding the items covered by Choice Home Warranty. Noel was quick to recognize a Retired Marine Corp Veteran that spent thirteen months in Viet-Nam. I was immediately offered an option to use the Veteran five (5) years Saving Program. Thank you very much.

You need to show the complete coverage on the document you sent to us today so customers know what they are buying and what to expect from the plan. Also, it should not take two weeks to get the customers their contract. When does the 30 day period begin? For us is it today or when we receive the contract? The ratings below are based on getting what we have been told we would receive.

In late October of 2017, Choice Home Warranty denied a claim on a 13 year old AC compressor because failure was deemed "not normal wear and tear" as per their disclaimer. Have had their Warranty product since March and at the time of this writing I still have it. The fact is, an electrically-shorted, hermetically sealed Trane Compressor cannot be diagnosed for failure type unless it is cut open and examined for root cause of the electrical failure. Technicians from two different HVAC companies have verified and agree with the aforementioned statement. Choice cannot and will not provide, in writing, the type of compressor failures which are considered "normal" wear and tear because this will obviate their ability to dismiss ALL claims due to the "normal" wear and tear clause.

Lynch electric responded in a very expedient fashion and resolved my issue in short time. I was thoroughly impressed with the gentlemen’s work ethic and knowledge. My technician was very pleasant and addressed my issues with a smile. Great Job Lynch electrical!!

Lady in office left me a time and day on my voicemail. When I called to make arrangements she was extremely rude and told me I needed to call Choice Warranty to cancel and reschedule. Please do not send that company (Hobbs business) to me again.

Very disappointed that I was given incorrect information when I purchased policy. I was told I could use my own contractor and now you are throwing up road blocks and making it difficult. Your sales pitch should be honest and it's not!

Cancel my order. I tried to e-mail you. No luck. Your rep made me feel like I was buying a bad used car. I called today. After waiting on hold for 1 hour the person I talked to would not let me cancel my order. I called my credit card company and closed the card.

I must say I just switched over from American Home Shield and Maurice did an excellent job in describing everything and helping me switch over and giving me a great deal! He genuinely cared about my service versus my previous experience with a warranty company. Hoping for great service as well!

Service was good when placing the order. However I called to cancel the claim as the service was no longer needed. I had on hold the first time for 20 minutes never spoke to a representative. Called back again. Was in the phone for 15 minutes. Still didn’t speak to anyone. Finally went in the website. Didn’t see anything that said to cancel a claim so I went to the area to check the status of my claim and sent a reply to cancel. Also called the company to cancel. Not impressed with your friendly staff member!???

Choice Warranty could not make an immediate appointment for Heating System Inspection and Repair during freezing weather period. I was required to wait two days for a first available appointment. Priority was not provided for this emergency. I am very disappointed and dissatisfied when I purchase a "Total Plan."

This is at least the third time that I have requested service and there was no one close to me. I have paid by act debit for quite some time. If I don't get a call from someone else on their way soon, the last draft really will be the LAST DRAFT. I will not pay for a service when I receive absolutely nothing in return. I have a burst pipe and was told that providers have 24 hrs to even respond to tell me they are too far away.

The claim was placed promptly for broiler element and taken into the system but after a day, I received an email that you cannot get anyone to come out and that I should get my own repairman. Not cool... I will click on that reimburse link and do just that.

The people were polite and spelled out everything very clearly so it was easy to understand. And, since I was a Vet and over 62 yrs old they made it very affordable to buy this warranty. I have not used it yet, but if they are as kind as they were when I got it, I am sure that there will be no problem in the future.

On October 30th, 2017, I called Choice Home Warranty because my heater was not working. I was scheduled for an appointment for Tuesday October 31st, 2017. My claim number is #**. The heater contractor Cedric ** came to my home on Tuesday October 31st at 5:00 p.m. and looked at my boiler and said that there was nothing wrong with my boiler area but I needed an electrician. I scheduled an appointment on Wednesday morning November 1st for an electrician to come out to my home, my claim number is #**. I called the electrician J. Morgan Contractors and he said he could come out on Wednesday at 1:30 but came at 5:00. When he got there he worked on my boiler for approximately 2 hours, he went to the store and bought 2 transformers and came back and started fixing on it again.

Your ad sounds good. I want to believe this is the best thing for my home. Being elderly and handicapped, I will likely need assistance with keeping my household in good running condition. Your Rep. **, was polite and helpful in explaining what this warranty covered as well as the cost. I think you have a valuable employee in him. Thank you.

As I was checking out Choice Home Warranty online, I got a call... It was Anthony from Choice and he was super helpful and answered my questions. If the service is as good as Anthony was in helping me, I'm going to be a very happy customer.

So far, I have been impressed with CHW and their staff! The girl helped me yesterday on the phone and was very polite! I have had better luck with your company than the last warranty company I worked with in the past.

I have been reviewing and shopping for Home Warranties for over a week now. Googled, the top rated companies of which you are one. I have spoken with several reps from each asking why should I buy from your company. All except Eli wanted to satisfy me by reducing the price. All are comparable in price, and all are good. Eli complemented the others while establishing Choice as the best while giving top notch service and backed up his conversation with places to go on the web for justification and written documentation. I paid more but feel good about my decision. He then exposed me to other options for savings and long term commitment. I can only hope that your service is as good as his sales professionalism.

I initially enrolled online. 3 of your representatives called me before I could Complete the app. I talked to Jake. He was helpful, I purchased the total plan. During my call I received several deals??? 25% off $65 fee? Confusing and overwhelming. I tried Calling but CS was closed.

This sales associate was a bit pushy. He was thorough, kind, understanding. I hope he wasn't just selling a lie to me. This has happened before with sales associates from Sprint. He did not understand that seniors need low payment schedules... like monthly payments. Not 3 months with $100+ payments for 3 months. Seniors get these policies because a breakdown in a home is detrimental considering the retirement money available.

The oven does not come on, gas is smelled and will not light. The repair person, was not responsive for a few days. I had to call Choice Warranty to get in touch with him. He gave us a day and time and cancelled on two occasions. As it stands today (Jan 16th 2018) it's been more than a week and problem is not resolved.

Garage door opener - The best service I have ever received. I called at 8:15 this morning and they were here at 10:30. The technician was wonderful and very professional, I am very grateful for the great service I received.

I paid for the warranty package and then realized that there was a $45 service fee for each call, so I immediately called to cancel. However, after speaking to Kevin, and explaining my concern about the service fee, I understood better about the fee, and that is all I ever have to pay. Whether they replace or repair, there aren't any added fees.

I couldn't be more pleased. The problem was fixed the day after the claim was filed. Someone from Rescue Rotor Pros came, he was extremely friendly and professional. I am so glad that we have the warranty with Choice now. We wrote a check for the co-pay and the plumber brought it back and said because it was the first claim we didn't owe anything.

I am satisfied with the value and the plan I selected for my 3 properties. However, getting to a point of decision I encountered many aggressive sales pitches responding to my online inquiry and when I made the decision to join, the same aggression with the sales pitching... I am not customary with such pointed sales with this type of service and it is a turn off. My expectation is more of a warm and inviting interaction to ensure I select what I need according to my budget, not to be pitched 5 times in one conversation. I almost hung up, but instead I advised the rep to slow down, he was taking me too fast... I felt like I was buying a used car and begin to question the product and was I really getting a good deal. It’s important to be able to trust a company that offers what you offer. After all of that, I only received notice of one contract and had to call this morning to get the other two...

Your sales rep. Nathan was over bearing. He did not listen well & preferred to “pressure sell”. I choose your home warranty because the price was far lower than your competitors. If the price between the competitors was closer I would have definitely taken my business elsewhere. One time deals “take it now or lose it” are professionally discourteous & demeaning. I certainly hope your service is better than my sales experience.

We are very pleased with the policy and price of the warranty but the sales person was extremely helpful, answering all our questions in detail and so we could understand exactly what we were purchasing. Thank you for doing such a great job for us.

The website provides very easy-to-follow steps to make a claim. It was a quick and efficient process and I am thankful for Choice Home Warranty. This was the first time I have made a claim through the website and if I ever have to do so again, I am thankful to have them taking care of us.

My garage door will not close. It was recorded as a garage door opener that didn't work. I have a garage door open in very cold temperatures plus no way to lock the garage for safety. Having to wait 3 days and the company you are sending wouldn't even call me back. Not a safe situation.

Choice Home Warranty is the most egregious company I have ever had the displeasure of working with. They lie, cheat and create falsehoods to get out of paying for repairs that are clearly covered under the contract. They are the first company in my life that has driven me to file a complaint with the Better Business Bureau. DO NOT USE THIS COMPANY!

I called over weekend and snow storm in area. Choice contacted me right away and within 4 hours a company called and left me schedule to repair for Wed. But they came today on Monday and fixed my dryer. They were excellent and I feel blessed to have Choice Warranty and am telling all my friends. Thank you so much. In a time of bad news it is good that some companies stand by their word.

Thank you for allowing our first home warranty claim be very good. We were at first denied, I called Choice back was very upset with this decision. After speaking to the representative he understood my situation and made it work. I am an agent and have lots of warranty companies trying to get my business. I chose Choice since our company has them as one of our preferred vendors. I also adore our sales agent that has continually worked on getting my clients. I will continue to encourage my clients to choose this company.

Customer service good, but I have problem. Their choice of selecting companies for repairs, my repair request since January 1st 2018 for HVAC outside fan, they sent multiple emails company names and their telephone numbers. But nobody shows up their given time, if you call them they don't answer nor they call you back, still waiting for technician. My experience with Choice Home Warranty is very bad. I will never fall for their sweet talk.

Kevin was courteous & professional. I can't think of any more I can say other than CHW has in the past virtually encouraged me to cancel my contract because of the hoops it makes me jump through every time I have a claim. Each time CHW appears to look for any reason to deny the claim, by having the contractor take photos showing dirt, dust, etc. in order to justify it denying coverage due to "customer neglect".

Fast, professional, and efficient service. Choice Warranty is an easy company to deal with. Each time I've used the service, I have been pleased with the technicians sent out and the work done. I'll renew when my policy expires at the end of the year.

Called Choice Home Warranty. Put a claim in. Never got an email or service call to any technicians. Called again to check the status. They said they couldn't help me because I already had a existing claim. When you make a choice in getting a home warranty, don't go with these idiots. Choose someone else. After all you have another CHOICE. (American Home Shield) same price and always discounts. Customer service, Value, And what coverage? 0 rating on everything they stand.

Furnace has been broken since November. The first technician that came, covered, but didn’t fix it. Second guy that came, never submitted paperwork. Third technician evaluated the situation, and they denied my claim. If it was covered, and their technician couldn’t fix it, then how is that my fault, and now my claim suddenly isn’t covered? The only thing they held true to was taking my money. Terrible!

Just made a claim and waiting for a response. My renewal date is 2/15/2018. I will renew once I see how this claim is handled. We had service before and had a problem that took a long time to resolve.

The temperature here was in the 100's and the a/c went out at one of our rental units. I filed a claim on the computer that evening and Choice had a repair man there the next mid-morning. It was fixed and we have a very happy renter. This is about the 4th time we've filed a claim with Choice and they have always been extremely fast and very nice to deal with.

You don't cover frozen pipes. I'm shocked to discover that you do not cover the normal wear and tear caused by weather. What the hell do you cover? I've already posted my dissatisfaction with you on Facebook and will continue to find ways and means of exposing your lack of coverage. This is my second dissatisfying interaction with you and it will be my last because I am canceling.

No hot water, which is also my heat. Really 4 days to repair or check heat and hot water??? I am completely unhappy with my first service call. I am a senior citizen without hot water and heat. Totally unacceptable and the people I was recommending you to I have told them NOT to use you. You are a fraud.

We used this warranty for the first time on 1/12/2018. We purchased the warranty in June 2017. We submitted a claim online, which was not easy to find on the website after we called the phone number to be told ‘they were experiencing unusually long wait times’. We received a call back ~30 minutes later confirming an appointment for Tuesday, January 16 between 11am and 3pm. 72 hours seems highly excessive considering we reported a leak and water had saturated our upstairs carpet!

I'm a Realtor. I offer Home Warranties on some of the homes I sell. My office gets solicitations from numerous Home Warranty companies. I compared the prices between the companies and this one beat the other companies by a significant amount. Ordering it was a breeze and took me maybe 2 minutes tops. I highly recommend.

I am writing to you to tell you that I had a great experience talking to Damien today. He was polite, courteous and answered all my questions. I was going to purchase the 1 year agreement, but after Damien's explanation about the 5 year program I signed up for it.

Don’t do it! It’s a scam. Maybe 2 out 20 might get covered. Worst experience of our life. When they deny your claim by email & leave a message but don’t talked to you until you call them back. Buyer beware!!! Nothing is covered. Fine print they don’t cover the unknown!

I was completely satisfied with the service I received from MW Heating & Cooling and how quickly Choice Warranty put him in touch with me. Michael worked with my time schedule, repaired my issue efficiently and was overall very, very good. I would recommend Choice and MW Heating & Cooling to anyone.

This company is horrible! I never make complaints but I felt that it was necessary if this will help someone. I'm still waiting for someone to come fix an issue in my home that is supposed to be covered through my warranty. One company quit because they said they no longer want to work with Choice because they're very messy. I had to agree, messy is bit of an understatement. Companies in my area do not want to work with them so I'm assuming this may be why it's taking so long to get the problem fixed.

My furnace went out one week after I moved into my home. Over one month later, my children and I are still without heat. Choice Home Warranty sent two techs out that did not even service the type of furnace that I have. One tried to do something to it and left. Finally someone capable came to fix it, but two days later, the furnace quit again. There was a part leaking oil, so the tech stated that due to the leak and the age of the furnace, he recommended replacement... First, Choice Warranty tried to claim that the leak was at the storage tank so it was not covered. I told them that didn't even make sense, because my storage tank is outside, and the leak is under my house - at the furnace.

Your people are great to deal with. Thank you. I have looked at other warranties and yours is the best rated high in the state of Wisconsin. I have had no experience in using the warranty yet your policy is insurance for me. I have recommend your policy to my family who lives in NC and SC. Both of them have new homes at the least 2 to 3 years old.

Today 1/12/18 I got through (finally) to agent Charles without too long of a wait. However for four (4) days previous I made several attempts, at different times, to speak with a live person to submit a claim. I tried going online as well, but all I could accomplish there was to get a sales person who only wanted to sell me a contract, which of course, I already had/have. He was helpful in as much as he transferred me over to the claims extension but then I had a long wait again. I was not able to submit a claim online??? The system kept taking me the sales portal. I need the service my contract provides when I have an issue with a covered item/system. However long wait times are quite inconvenient and most especially a waste of minutes if on a cell phone. Today's customer service was good, your wait times need improvement.

Electrician came the same day. He was diligent in investigating the problem and was able to resolve the issue. Very professional service. He not only replaced the GFI but replaced a cracked outlet that he found in the investigation process. I felt very comfortable that he was knowledgeable and capable. I would definitely recommend Choice Warranty company.

Stove display shows some problem with oven working properly. Trust it can be serviced and fixed soon and properly. First time I've used your service. Service rep was very nice and understanding. Have never had problem with this electric stove before.

Blower went out on heater unit 12 years old. Denied claims because of lack of service on blower. How do you do service on blower in a sealed unit. Not a service item. Claimed blower dirty caused failure. Had condensation dirt on fan not motor as all AC do. Coils have been cleaned at each yearly services by AC company. Beware. They have a preset list on how to refuse repair always. Will repair tech not trained and unprofessional.

Had been with Choice for about a month and a half. My fridge stopped cooling. Called them up, a technician came to check it out. He said the problem was an electrical board, so he was going to order it. A couple of days later, he showed up. They had sent him the wrong board. A couple of more days Choice called me. The technician had said the compressor had a leak and they did not cover that or the replacing of Freon. This was a total lie since the technician had said he could not check the compressor because he needed the electrical board to turn on the fridge. So, I got angry and demanded my money back which was $608.00 plus the $45.00 I paid the technician because he never the fridge.

My agent made a great attempt to sign me and found a few discounts to make the deal. The background noise was a huge distraction and gives the impression of a mass produced operation. This needs to be addressed. The agent kept pushing for a long term commitment even after I told him several times that as a new customer I wanted to see how this warranty worked before I extend my coverage at any price.

I appreciate a good sales person but when they try to be overly aggressive it turns me off. I still have not received an order number or have I gotten anything showing the properties that I requested covered.

So far my experience getting coverage has been great. They understood what my particular needs were and gave me what I needed without a problem. I haven't had to utilize their services yet but the cost is very reasonable and the service fee for each visit is very reasonable also.

We have been with a major competitor for the life of our home and the service and care has declined severely. Out of sheer frustration I looked up Choice - read the reviews and took a chance to find a better company. Wayne ** went out of his way to not only find the best possible solution for my mother's budget... he was human. He understood our needs and really feel comfortable and we made the move... this sale is made on what if's and I am confident that we have made the right choice. Wayne ** went above and beyond - thank you.

Glen was very courteous. Very polite and quick. I hope that my service with tech will be the same. Professional he listen without any interruption. I think my call last no more than 10 minutes. I hope to have the same prompt service in the future.

The only thing I can say good about Choice Warranty is that the salesperson who convinced me to drop AHS and switch to Choice was brilliant. She sold me so well that my sister in DC switched also. She has better sense than I do, she has switched back to AHS. Each claim we have submitted has been a struggle. Even emergency are not responded to timely. I had a toilet overflowing and was asked to wait 2 days for a repair person. I ended up hiring a company to come out that day to perform the repairs. I have an electrical issue in my daughter's room. We were told that Choice would pay for the part that was inside the ceiling but they would not pay for the work it took to get to that part nor would they pay for the replacing the parts damaged to get to the covered part.

Luke ** was the salesman who spoke to me over the phone and convinced me to get the 3 yr. pkg. He's a very good salesman; my realtor had recommended your company also has the 3 yr. package and raved about what good service she got when her washing machine broke and 'Choice' replaced it with a brand new machine.

They suppose to be emailing me someone to fix my oven and Choice gone email saying can I forget and Safiyyah me one to fix my oven. You all do bad business. How you gone advertise that you just as good as American Home Shield and you can’t get a vendor to fix my oven. Bad business.

I just signed up for Choice Home Warranty, so I can't really comment on all areas of their customer service just yet. However, I will say that the process of establishing this service was extremely easy and quick. The representative helping me was friendly and very helpful. Based on my experience so far, I will definitely recommend Choice Home Warranty.

01-10-2019 I was purchasing the total warranty, gave my credit number and almost done when sales person tried to sell me a 3 yr warranty. I told him NO several times. The sale person went ahead and charge me after telling him no several times. PLEASE CANCEL THIS WARRANTY! I PROMISE TO NEVER CALL THIS COMPANY AGAIN.

Choice Home Warranty does not have anyone who can fix my garage door or refrigerator, rather, Choice Home Warranty wants me to find someone myself, pay for it myself, and then submit a claim form and wait for reimbursement. Choice Home Warranty did not have a problem selling me a warranty, but they have a problem finding technicians.

Don't purchase a policy from this company. They have not covered any claims that have been submitted. One claim, my dishwasher, they gave me $165.00 to replace my dishwasher, without an option to have it repaired. This company is a rip-off. If you are looking for a home warranty company, use a different company. I know three people that also have home warranty policies, and their claims are all paid.

Noel was the salesperson that called me in response to my online quote. He was very professional, succinct, and knowledgeable. He answered my questions and didn't try to waste my time. He was also able to offer a three-year plan at a reasonable price.

I was very pleased with the service I received when calling about a home warranty. The Salesman was very knowledgeable about the warranty and looked for the best pricing that he could give me. Did not take long at all to get the policy set up and going. I would definitely recommend others to Choice Home Warranty!!

I have contact with Choice Warranty. My cooktop could not be fix. The ofter to give me 300.00 dollars. Parts were not available. Found a new cooktop for 1731.00 at appliance store in Huntsville, AL. They said they would noted anything but give me the money, I said, "Send me the check so I could get on with my cooktop." They said it would be 30 days or more before they could proceed with the check. They would not replace my cooktop. Think their warranty is worth the paper it is written on.

Thanks to Myles for his time and patience today. I was shopping for a warranty plan and he made the process quick and seamless and I walked away confident that I got the best plan for my needs. I'm praying that I will not need the service but I believe that if I do, Choice Home will extend the same professional customer service I received today.

Be sure to read the fine print because they basically don't cover anything. Of the 5-6 claims I filed, only 1 was covered. I wasted money and they didn't fix anything, just took my money for the service calls only to tell me that what I needed done wasn't covered. If interested in more, my A/C repairman even said that is was fraud the way they sold me on their coverage yet wouldn't cover anything.

Pleasant experience when purchasing warranty; agent was very professional. Was not given an order number. I don’t give out my phone number. I would gladly recommend your coverage to a friend. As a matter of fact I already recommended your company to a friend and two relatives.

I was annoyed by the phone in service for claims, since I got the "unusual incoming number of calls and long wait". If that is the case they should retain additional service call operators, however, they do direct you to the website to place a claim. This was easy to do and straightforward. The website has a "view status of claim" hyperlink that you can follow its processing status. I have yet to see how fast the processing is carried out since my request is loss of refrigerator.

Scheduling service request thru online was very simple and took less than 2 minutes. Received acknowledge email almost immediately and service appointment was scheduled within a day. Service Rep call and confirmed the appointment and did the service inspection within time, ordered part and gave estimated time and the next step to replace the part. Very professional and would recommend to my friends and family.

I was pleased with Anthonys’ service, he was helpful and not pushy like the other agents were that continued to call me even after I told them I would call when ready. An agent hung up on me when I tried to explain that to them.

I want to cancel. You are not with BBB plus I was told I would be charged $350 and I was charged $400, and I was suppose to get $45. On service according to email and I was charged $60. I cancel this. I REPEAT I CANCEL. YOU DON'T EVEN ANSWER YOUR PHONE. WHAT JOKE!!! I HAVE BEEN ON HOLD FOR 35 MINUTES THE 1ST TIME AND longer the 2nd. I don't feel you deserve one star.

The electrician was on time and was very polite. He diagnosed the problem quickly and fixed it quickly. I was very impressed by his skills. He seemed very knowledgeable about the problem. I definitely would recommend this company to anyone.

My dryer stopped working on 12/30, so I placed a claim with CHW. They assigned the claim to a company that was supposed to arrive between 3:00 and 8:00 pm. They arrived at 8:15 pm. The technician did no troubleshooting, but said I needed a new connection for the dryer to the gas line. He proceeded to ask me if I wanted to go with him to Walmart to get the parts. Then wanted to know where my husband was (I live alone). After not fixing the original problem, he left saying the dryer was working fine. A day later, it stopped again because it had never been fixed.

#1 I have never had trouble making a claim. I was told I could make a claim 24-7. It took me over 2 hours this morning just to get someone on the phone. I even tried sales for help and they hung up on me twice. YOU DON'T HAVE ANY PROBLEM GETTING MY $41 plus every month.

Worst customer service by any company I have ever dealt with. Took multiple phone calls to get a claim filed. I left a message and call back number that said they would have the next available person call me back. Never got a call.

I signed up for your home contract this morning. Provided a CC number for payment of my first payment. I decided about an hour later to cancel the contract and get a refund and have absolutely no assistance with 5 phone calls, transfers to other reps, leaving a message and 4 emails with no success. Completely unprofessional. Call me at ** if you need more feedback.

Today when the repairman came, he explained Choice would order the parts and I would have to reschedule an appointment to repair my dryer. I could be a week without my dryer. I do laundry for my brother in a nursing home, so now I will have To go to a laundry. This summer I called Choice Warranty because my air conditioner stop working during the night. I had to cancel my order due to the fact it would be three days before a repairman would be here. Now I realize it would been longer if parts had to be ordered. Due to my Mom's health I had to call a repairman myself and pay full price. Not sure what good Choice Warranty is. I would not recommend them to anyone. I'm going to cancel as soon as my contract expires. Very disappointed!

I have the optional coverage on the icemaker. My ice cubes were coming out with dirt in them or on them. Very disgusting! I'm told I need a new water valve to the tune of $168. So why should I have optional coverage??? Each time I called I had to wait on the phone for over half an hour but once I got through to them, they moved quickly. This was only the second claim I have ever made.

I had a technician here and neither of us were able to get through to speak with someone after the technician put in the request online and was sent an email stating to call a number to provide more information from the homeowner. After both of us getting hung up on numerous times after being put on hold an hour later he was able to speak with someone who could not grant anything to be covered because they needed a home inspection report but did not provide me with any info on who or what fax number I am supposed to send it to. At this point I am fed up with the customer service I received. I will not be renewing this service. What a joke. I have yet to be able to speak with anyone from this company. If you like sitting on hold for long periods of time and being hung up it’s great!

She was like a machine that I felt I was speaking to. I asked if it would be a plumber that was coming. She didn't know depending on the issue. Because I know you can have up to three items looked at during a trip, but she didn't ask if I had any other issues. I have been debating on keeping your company for my home and now it is more questionable. Thanks.

This is my first claim, phone associate was extremely helpful and knowledgeable. Made the process so easy. In the future I will utilize the website as it too is user friendly. Great customer service. Most of my concerns were addressed before I had to ask.