Choice Home Warranty Reviews

Pressure valve on hot water heater replaced... waited three days for part and Choice approval. Water company came today to tell me my water by was going to be high because it was left running water for days. Hot water tank working properly now and hopefully will continue to do so.

I have had Choice Home Warranty for the past 6 years and it has been worth every penny that I have spent. Their online filing system and customer service is both prompt and excellent. The technicians usually schedule an appointment within hours and are at the house in a day. I also had to get a couple of appliances replaced and dealing with Choice customer service was easy and straightforward.

Bathroom sink shut off valves. 5-star air... Plumber did a great job in replacing shut off valves.. Also needed to replace trap that was bad.. Cleaned the entire area before leaving.. Would recommend this company to family and friends.

Thinking I had coverage on my air conditioner. When the repairman checked he reports it will not be covered! Get notice from co. will not be covered! Now you are referred to F-1 which gives you a long list of not responsibles like rust etc.

I was so impressed with the whole process from placing the work order to the response and completion of the service. By service heating and refrigeration, The company that was sent for the work order was fantastic and above reproach. They were the best I have ever had or have ever seen. Their work ethics and professionalism was fantastic.

In an emergency, Choice Home is unable to accommodate vendors and pushing for pre approval while there is a damage situation. If the claim is categorized emergency, the actions should be prioritized. If not the claim should be named emergency claim.

Problem with opening and closing the garage door. Within an hour of filing this request, I received a response from a technician. The same afternoon, Ariel ** came and addressed the issue. He was efficient, knowledgeable and fixed the problem with the door. He was courteous and I am pleased with his service.

Fast and reliable. Friendly and responsive. Gave a call that freezer was not working and she checked my policy and gave me a claim and said I would be contacted by phone and email. Very prompt response. Company contacted me and made the appointment. No problems.

AC company came to repair as the unit was freezing over. The repairman was very courteous and professional. Unfortunately, there was little he could do as Choice Home Warranty doesn't cover what needed to be done. Had to pay additional money for a small amount of freon to be added to the unit (additional $65 per pound). Was quoted about $467 for coils to be acid washed. What am I paying for???

A/C failure. Fast and excellent service!!! Very courteous technician. Didn’t have to wait online when I made my request. So far better than my previous company. A.H.S. You can sometimes wait 30 to 45 minutes to speak to our claims representative with that company. Tech arrived earlier than I expected and compiled the repair promptly and efficiently. Hope to receive any further service in the same manner. Thanks once again. Can’t say any more than keep us the fine service. Thanks.

I have had several claims with CHW. Each was handled promptly, the techs that came out were able to fix problem immediately. I have had air conditioning, Freezer, stove and also washing machine repaired. Each claim was handled efficiently. The techs that came out were knowledgeable and courteous, always showed up in allotted time.

Washer was not operating as the mother board control was malfunctioning. The only thing noticeable that it was not locking the door. When technician arrived he detected mother board malfunction. Choice warranty finally recognized the problem. Initially they rejected the request saying it was not covered as the representative wrote that door is not locking. Choice coverage is extremely limited.

Garbage disposal Leaking - This unit failed internally and was allowing water to leak thru the motor. I called and a service call was promptly scheduled and a subsequent visit by a repair tech replaced the unit. The representative was courteous, prompt, and did a very good thorough job.

Rob has been very helpful in answering all questions and concerns I have had in finding the best plan suited for my household. I will be mentioning this to friends and family and sending potential customers their way. I have had a bad experience with prior warranty company and looking into Choice has put most of my worries at bay. I like the fact that Choice has the option of using my own contractor as long as they are insured as well.

Technician came and checked HVAC system and found issue with thermostat. Said that thermostat needed to be replaced. Choice Home Warranty declined to provide coverage for a replacement thermostat. Leaving me with no air conditioning until I could secure my own replacement unit.

It was great speaking to Jennifer ** about my home warranty. She explained the details to me & offered me different specials & promotions that your company was offering. Hope to have a lasting experience with this company. If this all works out then this would be a company that I can recommend to my friends & family.

The Contentment Heating representative was courteous, efficient and arrived when he stated that he would. The A/C is now working. He did state that he is directed by Choice Warranty to add refrigerant only at this time even though it appears that there is a slow leak in the system. If the problem occurs again, then further investigating of the system will be done.

I was unimpressed that as I was reviewing the insurance details online I was contacted by phone. I would prefer at least a days grace to discuss this with my wife than have an obtrusive call ‘pushing’ the sales pitch with buy now offers. It almost made me look elsewhere. Just saying. It remains to be seen how much value the policy is, it’s definitely the cheapest monthly payment I’ve seen and I did sign up but only after discussion with my wife.

There was water leaking from a pipe connected to my hot water heater, which the technician immediately diagnosed the problem and took care of it. Also, an outside faucet was constantly dripping so he was able to just tighten the handle, which I couldn't do, to stop the flow. He also advised me that I should plan to get the handle replaced eventually.

Choice Home Warranty handled my Hot Water Heater Issue in a very professional manner. Due to the lack of Hot Water my family was very grateful for the quick response from Service Provider. Boone Plumbing serviced the Issue and repaired our Hot Water Heater after procuring a NEW Gas Controller locally.. Once the Hot Water Heater was operating as expected they answered questions, cleaned up the work area before they left. Excellent Service and Fantastic Response from Choice Home Warranty.

Water heater - Fast turn around, had the serviceman call within minutes of my claim. Wasn’t supposed to be at our house for 2 days, (weekend) came that day! Done the next day! Have another claim rugby now, confident it will be done the same.

My AC went out during the night, next morning I put a claim in online with CW. Within a few hours I had an email with the Technician name and number. I called Tech (Ricky) and he came out same day and replaced part that was needed. AC is working great now. Great Experience!

Agent was rather flippant, smart-alecky, trying to make jokes, rather unprofessional, talked fast and had to repeat answers to our questions, seemed in a hurry to finish the conversation, had good information, knew his subject, was helpful to save us money.

Outstanding and very professional. I was very impressed as it was my first use of this warranty. I am glad I bought this program. The individual arrive on time and was most courteous. He answered all our questions regarding the repair.

Does not keep food and beverages cold but freezer is fine. The technician said it was the thermostat. We are waiting for the part to come in. I will be glad to rate him when he finishes the claim. So far he is or seems to be a very nice man.

My most recent claim was with my Spa. I purchased this policy and was told I could add on additional Spa coverage, and I was CLEAR, it's an above ground SPA and I do not have a pool. I call to make the claim, since online claim has no category for my Spa. Originally the agent said it's denied because it doesn't cover above ground spas... ok, so why was I sold the add on coverage... give me my money back. Was transferred, and another customer service rep says, "Oh we'll cover your spa." The claim was assigned to service company, who text me that they don't service Spas at all. It seems too difficult to log claims, and I feel like I have to constantly email and call Choice to get the claims worked on.

They could not fix it and you would not replace it, you only wanted to give me $120.00. My contract says you fix it and if you cannot you will replace it. You say no. So you have lost 5 customers. Myself, my son and my two daughters. I want to cancel my membership, and request a refund on the remainder of my membership. Thank you. Charles **.

Needed a plumbing issue solved and the technician was efficient and professional. The plumber identified the problem and had the necessary parts needed to complete the job. He had an issue with the installation, but overcame that and continued to finish the job in a timely manner.

Our plumber, Chris did an awesome, clean and quick replacement of a leaking disposer. He was efficient and the repair went smoothly. CHW sent an e-mail confirming the appointment time from 7AM to 11AM. At 9:30 I called the plumbing company and I was not on their schedule. CHW had failed to communicate with the plumbing company. At about 10AM I got another confirm this time with a 10AM to 2PM appointment. Meanwhile Chris showed up at 10:30 so all was good. CHW just couldn't get out of their own way... Also, it was a free service as I had been given bad information on a previous call. Read your contract folks; This was written by very clever lawyers!

Of course my A/C decides to go out on a Saturday night on a 95 degree day. I reported it online on Sunday and the unit was repaired and functioning by Tuesday noon. The quick, painless process was greatly appreciated especially given previous negative encounters with other home warranty companies. I can highly recommend CHW for their response, price, and courtesy. Thanks!

The tech. showed up within the 24 hrs. However, it took Choice Warranty 4 to 5 days to inform me about the decision. I think this could improve. I am currently waiting on repair schedule time to repair from the tech.

123 HVAC LLC staff came to my house to assist with a faulty air/heating unit. They were professional and well informed about the work they were doing. Arrived on time and completed the job as well as explained to me what they were doing throughout the project. I was impressed and would highly recommend them to anyone. They had my system up and running in no time.

When I 1st called they would not help me with the problem. I had to be transferred to another department. At that dept I got good service. I has to be on hold a lot but the situation was handled and I got the service needed.

Choice Home Warranty is a complete ripoff. Every time you put in a claim they find the most ridiculous reason why they cannot cover you. They are total liars. My last claim was for my washer. It was making a weird noise. They sent a technician. Now mind you I am a 66 year old woman. I do 2 light loads a week. I own no heavy comforters. I have never had a heavy load. I wash for only one person. After the tech left I was sent an email telling me my 4 year old washing machine is not covered because the reason it broke down is because of the heavy loads. The bad thing is they make you pay 3 years in advance so you are stuck. My fault. I should have realized paying 3 years up front has to be a rip-off.

I felt the sales rep was a little pushy. He kept wanting me to buy 3 years instead of the one year. Said if I did not do it today I could not purchase the 3 years later. I might have done the 3 years if he had just let up a little on his sales pitch.

Fixed my Air condition. They are # ONE. Efficient and Reliable. I have been recommending them. I found them after putting in my computer. The best Home Warranty. They were # one. I have tried others, they will drop you after so many claims. This is what home warranty is all about (fix it when it becomes broken). I have not regretted my decision.

M.R. A/C & Heating came and got it running. Then went it cycled off and didn’t restart Mr. ** got in there and it’s been running properly thus far. I thank him for arriving early and his professionalism to see the job well done. Thanks to all that made it possible.

The person I talk to on the phone was GREAT!!!! He answer all my questions and he was very Knowledgeable!!!! And did not push for a sale at all. I will do business with them again As long as they keep their Promise!!!!

My experience with Jennifer in helping me obtain the best value and offer for my situation went above and beyond her just trying to sell me something. Jennifer really helped me figure out how I could save on future expenses protecting my investments in my gorgeous home. I’m very happy with my contract. And if I do you have any emergencies I know I’m protected.

Easy to schedule appointment, response time excellent. The air conditioning company identified self, he was clean, friendly explained what he was doing. He checked each component of the air conditioner even though he found the problem right away. Two problems found and repaired in one day. So much better than other Home Warranty company I had been with.

My AC went out on a day the temps were in the mid 80s. Not only did I receive same-day service, the technician was excellent! This is my third experience with different home warranty companies. I highly recommend Choice Home Warranty company to anyone. I also placed a call for plumbing issues in the kitchen and received the same type of response and service.

We had a great experience with CHW. The A/C man they sent was professional, experienced and personable. It fixed our A/C in a jiffy. The staff on the phone were also all of the above. Thanks CHW for a wonderful experience.

Agent was very informative and pleasant. He explained everything in detail. I signed up for 6 years. That is how impressed I was with the plan. So want to thank you for being so kind. I will recommend to a friend.

I have been with CHW for 4 years. I have had few service calls and the response has been very quick and easy. CHW replaced a dishwasher and garbage disposal. A great rate to renew this year. I am truly pleased with every contact with CHW.

Three wall sockets were not working. The CHW rep. was suppose to work the claim on Sat. 4 May, but did not show up because it was raining. He showed up on Sunday 5 May to work my claim. He changed out a electrical breaker and worked on the wall sockets but could not fix the problem. The sockets still do not work. He said it could be a faulty wire. CHW contract does not trace wire problems. My wall sockets remain unusable. It appears that I must hire another contractor to fix this problem.

The tech that came out was so nice! The Timing Was perfect! Unfortunately I spent $45 for the service call and there wasn’t anything Wrong.... There’s a Noise That there’s nothing they can do because of the age of System... A new AC would be a miracle???

I'm not happy about finding out about the $60 charge after the warranty purchase. Secondly, after telling the truth that the call was done so quickly and I didn't trust the internet, I was rudely told good luck and hung up on; however, he did call back and help me and that was most appreciative because I got what I called for and he got the sale... Still it was uncalled for.

Choice Home responded quickly and chose a great AC repair company. They showed up at the designated time and quickly fixed the problem. They were friendly and very professional. Choice Home provides a great value. I couldn't be happier. JPE.

I had been considering purchasing a home warranty but just never got around to it. Jason ** from Choice called me and I'm so glad I answered! He was professional, informative and a pleasure to talk to! Upon reviewing my policy I am so glad I purchased. Thank you.

I would highly recommend Northern Electric. My claim was handled promptly. No long wait. Scheduled and arrived at given time. The serviceman addressed the problem and was very knowledgeable. The serviceman was prompt, professional and courteous. Job well done. Thank you!

Service call for sump pump failure. The repair company MJS Plumbing was excellent. I liked that 2 men showed up and worked together and in a matter of minutes had the repair approved, part on hand, and fixed. they also cleaned up their mess. They even left me the manual with date installed written on it and business cards. Very professional and calming. It couldn't have been a better experience. I love that Choice is using the best service company. Thanks.

Air conditioning - Technician showed up on time and worked very promptly. Great job. System was low on freon which caused the system to stop. He was able to identify the problem quickly and correct the problem as quickly. Polite and professional company.

The serviceman was on time. Came in. Repair the dryer. Took a short. Of time to make the repair. Very pleased with his work. Would recommend your company anytime. The problem with the dryer was a heating element. Serviceman was very neat and clean.

Fridge diagnosed and to be repaired repairman was efficient and diagnosed the problem efficiently, he was on time and called before he came. Told me all he knew and was doing while he was working. Gave me reassurance the problem would be solved.

I guess I should start with saying buyer beware. When I switched over to Choice from my former home warranty company (which did fix a leaky pipe several years ago with no problem) I just assumed that when they said they covered plumbing that it meant they covered a pipe that leaks. But I should have looked in the back of their warranty in section F where it states that not included is the malfunction or improper operation due to rust or corrosion of all systems and appliances. Well I don’t see how you could say you cover plumbing and you don’t cover a pipe that leaks. 99% of pipes that leak are caused by corrosion. Why else would they leak? So I paid $60 to the plumber they sent who did nothing and then told me after my claim was denied that he could do the job for $300-$400. I called a local plumber and he fixed it for $150. So I was out $210.

I am very disappointed with your services. I have 4 homes affiliated with your program, but every time something breaks in one of those homes, it is not cover according with your rules, if I knew this from the beginning I would not got myself involved in your services. The last fiasco I have was a spring that broke in my garage, and the technician told me that it was not included, and end up paying him 280.00 on the spot. I had another garage problem in another property few months back, and end up paying myself to get it fixed, my Jacuzzi had some problems and again the damage charge came out of my pocket, and so on and on.

Amigo Rooter & Plumbing Technician did a great job on my water heater, It was great to know my water heater was fixed and running again.. The technician ordered the water heater elements and replaced them with new ones on the same day.

Fan was blowing, but AC was not cooling. Technician fixed problem quickly and efficiently. The CHW technician from Done Right Heating and AC contacted us within 24 hours at 769 218 8327. Was polite and thoroughly explained what the problem was and what was necessary to fix.

Everything I could say is all good. Service and timely. I would recommend to anyone. I have had nothing but good experiences with this company. I am glad I chose to go with them for my service needs. Thanks a lot.

I believe it to be extremely lame that I was charged two deductibles for one visit-- the $90 it cost significantly impacted the rate offered for the appliances (broken beyond repair). I believe it would have been fair to pay one $45 copay. I am taking this into account as I consider renewal.

The guy came to my house, unscrewed the screws look at the control panel and said this is not covered with choice! ( the control panel needs replacing) He said 7H home service will cover it if I switch to them, charged me $45 and said the screws want go back in, there stripped. I watched him unscrew them, how are they stripped? There not he broke the piece they screw into!!! I am Not happy!!! He will NEVER came to my house again and someone needs to fix my dishwasher!!!

Technician was great! He evaluated and determined that the heating panel was confused. He recommended a new oven because the cost would be the same to repair. I received a email that Choice will send someone to repair the oven. I am still waiting for someone to repair it.

Had a little trouble upon first call to Choice but we got things straightened out very quickly on my coverage of my refrigerator. All of the Choice folks were expeditious and their communication with the repairman went smoothly. My problem was fixed in 50 minutes and the appliance is working very well. All in all, it was a pleasant experience.

Kitchen ceiling fan - We were surprised the owner of the fan co. personally came and he was wonderful and ended up fixing the fan when at 1st he thought it needed to be replaced. He even spent his time telling us about various fans we should look for but was sorry they don't come in colors anymore so it was wonderful he kept working on this one and finally got it fixed.

Technician was on time and his work done professionally. The drain line was cleared within a few minutes. The only thing the Technician could have done better was have cleanup cloths. I would recommend Choice Home Warranty as the coordination of the service was great.

Service person prompt and friendly. Fixed dryer in no time at all and told me what he fixed and what was wrong. Do not know if dryer any better since I have not used it since being fixed, but will assume it will be OK, if not will call again for a return visit.

Water Heater Leak - Quick, easy resolution to problems that arise at my rental property. One phone call or email to Choice Home Warranty and someone is dispatched within moments to handle the problem! A same fee is paid by me and the problem is taken care of! Gives me peace of mind and trust everything will be taken care of! I have been involved with this company since August 2017 on two properties I own. I have had an excellent experience with every issue that has arisen!

Rep was very friendly and professional. He offered lots of options for coverage and payments to fit my budget. I opted in based on the coverage that your company offers. The 30 day grace period is fair, and he assured me I wouldn’t have any issues with needs once the grace period is over.

Renewed contract for a year, service was fantastic, professional and courteous. Recommended this service for any homeowner that wants a covered warranty for their home. I wouldn't want to be caught off guard without any type of coverage. You'll find nice friendly people wanting to help you. Thanks.

The agent followed up with me in return, spoke volume. With me, he’s a man of his word. That was the main reason I purchased today. Excellent coverage. Very courteous and patients with, he was also giving me a great deal that couldn’t say no. I’m pleased that I purchased this policy. I’m hoping it will benefit me in the long run.

They sent out three plumbers to check out the broken water heater. All three plumbers said that we needed a new one. Between the plumbers and Choice Home Warranty they could not get together for whatever reason. They blamed it on paperwork. With two of the plumbers the third plumber tried to gouge us. They tried to get $3,500 out of Choice Home Warranty when all they were going to pay was 500 for the water heater and $339 for labor. Again I'm glad I had more than one bathroom.

This was a stove repair originally scheduled for four days later. Called up A&H and they immediately rescheduled to a earlier date. Jorge was terrific. Immediately identified problem and fixed it. This is the second time I've had to use my warranty and I have been extremely impressed with both organizations that came out.

Updated on 05/09/2019: I had posted an review earlier regarding the terrible experience that I had with Choice Home Warranty regarding the claim that I have opened. It has been 3 months now and still there is no resolution at sight. Since I posted the earlier review, CHW came back and asked me to get a second opinion and that they will pay for it minus the $45 deductible. I got another repair company to come check out the refrigerator and they said that the issue is beyond repair and the door has to be replaced.

Was scheduled for 7am-11am. Tech showed up at 8P . Dispatch kept in communication but very disappointed to ha e to take a whole day off work when they didn't come till late. And no follow up yet about a part that needed to be ordered.

Had service scheduled next day. Excellent work and the customer service was great. Had one issue with furnace and one on AC but only had to pay one copayment. The contract company was exceptional with texting when in the way, answering calls with real person. Definitely would recommend.

Air con not working - Repair tech was on time, very knowable and was a person who I would like to do business again. A true value for the money with very little hassle. I would recommend the home protection to anyone on a budget.

The customer service was great. I hope the coverage is as good. I am a real estate agent and know that most warranties aren't worth the money. So if the service side is as good as the customer service then I will praise it to everyone of my sellers and buyers.

You need to improve scheduling notification system to allow for both parties service provider and customer to make accommodations... ie phone call scheduling with email confirmation. Aside from that the service technician was very good and completed diagnostics and repair quickly and professionally.

They were quick and and efficient and helping me resolve my problem. Always answer and willing to help me. Show they care in helping me getting my ac taken care of. I appreciate it and giving me options. Thank you.

Dishwasher - Tech was on time. Seemed knowledgeable and pinpointed the problem quickly. He was polite and considerate while explaining the situation. I was pleased with the technician and your company. I will recommend home warranty to my friends and neighbors. Thank you.

Response time too long. 4 days before this could come.....did not have part and still waiting. Now 3 more days for repair.....poor service..... This is not the first issue with Choice Home Warranty co. and will seriously consider changing to another warranty co.

Diagnosis response was great however replacements amounts is totally out of context from promotional advertisements and comes nowhere replacement cost of comparable item. Be truthful and tell potential customers your policy is to pay 50% of comparable item. Your “if you can not fix it, you will replace it advertisement is totally misleading”.

Turn down my air conditioner and it wasn’t performing the way it should have. The motor was running but nothing was coming out of the vents. So I called CHW put in a order and they sent Lynnco out to fix the problem. They were very professional, got the job done quickly and they were on their way. I was very satisfied and will recommend these services to anyone in need.

I purchased a Choice Home warranty repair for 6 years. I've had it since 4/24/17. I used it for the 1st time, for my washer, a water pump failure. I called choice warranty, and reported it. Choice Warranty arranged for a technician to call me. I told the tech., about the error code on my appliance, error/OE, which meant, the water pump had gone bad. The tech reaffirmed the appointment with me. That Choice had set up. The tech. and his helper, came out to my home, on time. They made the repair, and my washer works great!

Disposal problem - Technician was excellent. Diagnosed the problem and replaced the unit. He was prompt, courteous, tidy and knowledgeable. I went to the website, entered the claim and received a response call when the office opened. The repair was early in the afternoon.

Britney was very helpful, very professional. Once the washing machine was termed unrepairable a check was mailed out. I'm glad my realtor suggested this as part of my home purchase. I plan on renewing and also telling coworkers, friends and family about the service I received in the quality and timely manner everything was addressed.

I called Choice Home Warranty for a quote only. However, after speaking with Maurice, I purchased a warranty for two of my three properties. He was extremely knowledgeable about the services and products of the company. I was so amazed at his customer service, I immediately referred several people.

I have yet to be impressed by this company. I've had to call on two legitimate issues, so far and have been let down on both. Both CHW and the companies they hire to perform the work apply to my utter disappointment. Request #1, I state I have a plumbing emergency on a Friday night -- CHW: "okay, we'll have a tech there on Thursday." Request #2 on a Friday, "I am available all day, Wednesday" -- CHW: "okay, we'll have a tech there on Tuesday." It's like they don't even listen to you! And when I remind them of my availability, I'm told to go figure out rescheduling, myself. Then there's the people they hired!

Bought warranty for 3 homes. Paid thousands for 5 years coverage on all. Every time something breaks it takes 1-3 weeks before I can get anyone out, then CHW refuses to cover it. Tried to get refund. Offered $100. Washing machine stopped working 3 days ago. Waited for service tech who never showed up today. Now told we’ll have to wait several more days for new tech. I’m done. I’ll never trust this company & will encourage people to not buy their service.

I understand sales pitches and I am sure it’s a part of the company expectations. But he was not listening to me and made me feel stupid for not taking the deal. If I tell you no twice then it’s time to thank me what what I did purchase, which he never did that! Just said I was taken care of and he hung up.

The representative of M & K plumbing was outstanding. He contacted me early to see if I was available to resolve my problem the same day the claim was submitted. 4 Hours from claim submittal to my problem resolved. The technician's professionalism and customer service was outstanding!! This is my 1st time using my warranty after 2 years of purchase. This was a great experience and worth my investment.

I appreciated the opportunity to sign on for your services. I became a little frustrated with the representative as he kept trying to get me to go to the 3 yr. program. I cannot afford that and told him repeatedly that I could not. I don' t think he liked by saying no but that is all a part of doing business. Sometimes you get no's and sometimes you get yeses.

This is my 3rd call. So far everyone that has shown up has been a disappointment. None of them had tools or parts. The first time I ended up getting low balled on my stove replacement. I was fed up and gave in. The second was supposed to be a plumber... not even close. He did more damage than he repaired. That left me very unhappy. Now my hot water tank went out. Today is the third day and still no hot water. The service company is probably 40 miles away. By the way you again tried to send that second man out even though I asked you not to. Now it sounds like I am getting the run around again from your company. I am beginning to think I may be better off without your policy. I hope they do not force me to leave any stars. So far nothing has been done to merit even one star.

Sink drain. We were jacked around for two days and were refused service. Would like to cancel our service with you and be refunded the balance. Have absolutely no confidence at al in this company. Will not recommend this company to anyone.

A/C unit. Please consider your warranty. My unit is old so All would be an upgrade. Unit is no longer made. I offered to help pay for the inexpensive unit from your service company. We can not keep it cooling 678 square feet. Pease help.

As always the service that I receive from CHW was great however the contractor that was sent to look at the toilet was horrible. The repairs were not done. The issue started back less than an hour after the technician left. With this one experience it seems as if CHW need to do a better job in selecting contractors. CHW recommended that they send someone out again but I will not take time off work again for this issue when it should have be taken care of in the initial visit.

The Truecraft did an excellent job replacing my garbage disposal and CHW did their part as well. I am very satisfied with the service I received. I would highly recommend Choice Home Warranty to my friends and family. You guys did an excellent job taking care of my needs. Thank You. Edward

Technician was friendly, knowledgeable, and hardworking. Went beyond what was expected and cleaned the bottom of the unit to ensure it worked properly. He was careful not to damage and food in the freezer or allow any thing to thaw while doing the job. A very nice man! Indeed!

After having our annual maintenance on our AC we were told we were low on refrigerant. I called our Choice Warranty to file a claim and they answered my call right away. They gave me a claim # told me the name of the company that would be coming. Day after that a knowledgeable technician came out and checked out the AC and added refrigerant at no cost other than my warranty service fee. Very happy with our Choice Warranty.

The service man that you sent was fantastic. I would recommend him wholeheartedly. He was pleasant, courteous, and efficient. He was on time and ready to work. They solved my problem. I'm very happy with the service. I would recommend him and choice to all my friends.

I call you to fix something and 3 days later you are still looking.for repair person. Then you tell me I can find my own person for repairs. You will pay me back. I live in a town of 20000 pop. We have any kind of repair person you ever need right here. We buy most things we need right here. I think your service SUCKS.

Gingys electrician - The electrician that was sent out was on time and professional. He fixed what needed to be fixed and gave me an explanation why. He also called the day before to let me know when he would be arriving. Very courteous. Very professional. Thank you.

Craig ** was a very articulate and persuasive salesman. He explained numerous options and plans. No sooner would I decline one contract plan, he came up with another and another, until I felt comfortable with the ultimate offer. I am hopeful that the actual experience will be as described by Craig.

My garage door opener stopped working suddenly. It wouldn't respond to the remotes or the wall button. When I tried to disconnect it the motor started running and wouldn't stop. When I unplugged it the transformer in it exploded and send smoke everywhere. CHW was ON THE BALL! I was told that the repair person would be out "as soon as possible". I got a call from Overhead Door within 15 minutes and the technician was at my home that afternoon. He worked on trying to repair my unit and it was too far gone. He then replaced it with a new unit than even had a wifi opener app for my phone.

Your sales rep was quite pushy and totally wasn’t listening to what I wanted it. Then when I didn’t take her 3 or 5 year offer she was quite abrupt. Basically hung up on me and I did purchase a 1 year warranty. Your company is way too pushy and I have 2 homes under warranty. Thank you. Jean **

My last two orders have not been satisfactory. First, my heater was not working properly and the technician that changed the location of my thermostat left a gaping hole in my wall. It took several calls for him to come back to fix it. Even at that, it was obvious he did not know what to do. My last order was for a plumber to fix the leak under my sink and another part of the building.

Water was dripping from omewhere in the house to the outside pipe. Plumbing company's sent to the home at the best time. On arrival, I showed Tyler(?), the location of the drip and he proceeded to by the point of the problem and within 15 minutes it was completed. Handled really well... Props to the company.

I was not pleased with the fact that you were unable to locate someone to fix my problem. I had to find my own plumber and then call the 800 number to get approval, which took time while my plumber waited. This was kind of an inconvenience for both the plumber and myself.

I just had the best experience purchasing a home warranty. I have had 4 different warranty companies over the past years and have gotten quotes from many more. The story goes as follows. AHS has been my warranty company for the past 4 years but the price has gone up. The service was great so I went looking for a better deal since I am medically disabled since 2014 my income is fixed. So I need to save as much as I can. I had check with several companies and got several quotes all lower than AHS.

I went on vacation for 10 days and upon my return to my home, it was full of gas. I called the gas company to report the gas smell. The gas company dispatched an emergency call and determined that my water heater was the cause of the gas in my home. The gas company condemned (red tagged) the water heater because of a bad gas line to the heater since they placed a new gas line in my home in December 2018.

I signed up for this service in March 2019, and placed my first service request on April 29, 2019. When no one showed for the scheduled appointment, I called the service technician who said that my order had been misplaced. When I called Choice Home Warranty to cancel my contract, I was told that they only use independent contractors and not hold them responsible. That's the point!

Very pleasant and professional service from the lovely staff. I am very pleased with PLUMBER ATL. I look forward to calling upon them again, should the need arise. Please let the staff know how very satisfied I am with their prompt and attentive service. Thank you!

I will give Choice 5 stars for their Excellent Service. Answered all of my questions. Promptly responded to my inquiry along with being knowledgeable of the available covered services. I would recommend Choice to friends and family. My parents have Choice. They used their warranty service twice and have received nothing less than excellent service.

Called to report ac running but not cooling. Rep. took information & within 20 minutes had someone assigned who was there the next day. He replaced a relay switch & works just fine. This is the second time sent out CS AIR SERVICES & have been completely satisfied on both occasions.

Great coverage at a very good price. We especially liked your veterans and senior discount programs. Phil ** was a pleasure to work with. So far a very positive experience in every way. Have to wait and see how the service is if we make a claim.

A 2 Z Home Repairs - The gentlemen who came to our home both times were very courteous, friendly and nice. Would highly recommend them! Would definitely use them again, especially since they do so many home repair projects. They repaired our AC this time. Great people!

When we purchased our house we had Old Republic and was offered a reasonable discount. However when our renewal came up this year Old Republic jacked the cost up to what I considered an unreasonable rate. Therefore, I searched the internet and found Choice Warranty to be rated #1. I called them and found that they receive a lot of calls from potential customers because Old Republic jacks their rates up.

AC Repair - The technician was excellent and very professional. It would be nice, however, if the service companies were local. This gentleman had a drive of over 45 minutes one way. This repair was completed to my satisfaction. The two previous companies sent out on previous repairs were lacking in knowledge and professionalism. This company was both knowledgeable and professional. If they were local I would call them for repairs.

The plumber was very good and had required appliance and parts in his van. However, the leak had caused damage to the sink and under the sink. It would be very good if related problems caused by the leak also would be covered. Thanks, Ingemar.

Update on 05/04/2019: This has been a terrible experience with my 1st claim to Choice home warranty. I paid my premiums on time and paid the service fee. Choice offered me a buy out at a ridiculous low amount. When I posted a negative review...Choice responded with a increase in the buy out amount. I accepted...but then there was no response back from Choice. I then had to contact them on the website. I got a response that my acceptance to the new amount would be reported to that department. But as I wait...stuck with a non working dishwasher for a week already!

Opened a claim to fix a pin hole in copper pipe in the basement on a Saturday. Problem was fixed on Tuesday night after multiple calls to Choice and plumbing company. Wish there was a bigger network of plumber choices.

I purchased a Choice Home Warranty plan back on February 28, 2019. I put in a claim on April 27 for a plumbing problem with my washing machine. It was denied due to preexisting conditions. This problem just occurred. This is my first claim with this company and already I am once again looking for a reputable company I can trust. I would not recommend this company to anyone. Latonya **

Submitted claim 4/21 10 am. Appoint set for April 30. That is a long time. Called to say appt was Wednesday and we were not able to be here. Worked it out so the electrician would come Monday the 29 at 7 or 8 am. He was here at 7, fixed the problem and cleaned up his mess. Very pleasant and efficient. Just hated it took so very long to get him here. Having company from out of town was a challenge when most of your kitchen has no plugs that can be used. And light over sink is out.

I will as browsing for a new home insurance co. One min after I looked at the Choice website I received a call from Greg at Choice. Greg is a good salesman. He set me up for a three year period with Choice. He worked with me to obtain the military and senior monthly rate. Very friendly and competent agent.

I talked with Jason and he was very friendly and thorough about the entire process of joining with Choice. He even helped me save quite a bit of money by signing up for three years and getting the $75.00 Service Fee reduced to $60.00.

I will tell you Josh, my sales rep, worked very hard to convince me to purchase your coverage. I did call about what you offered and he sold me on your company and himself. He worked very hard to make sure I got all the discounts that applied to me and also the coverage.

After a few phone calls and discussions we made a satisfactory deal, that pleased both sides!! Choice Home Warranty Service did offer me $499.00 for the replacement of my washer! I was totally satisfied with their offer!!

I used to love Choice. Now, they fight to pay on everything. Won't be recommending them again. Had a boiler blow which was maintained yearly. They offered $600 towards $1500 worth of repairs when it really needed to be replaced.

Did the research and found Choice Home Warranty the best value. This is the first time I will be using a home warranty system so I will see what actually happens, but I do have confidence in their representative and his experience.

I highly recommend Choice warranty. They have great customer service. Customer service was very fast in answering the phone. The technician called me an half an hour later to schedule in fixing my AC. Choice customer service called to make sure I got a call the technician. No hassle and fast service. The customer service representative was very pleasant on the phone. Great job!

I was speaking with Ace, resolving a problem we had with our dishwasher claim, and I would like to congratulate him on his great customer relation, attitude & professionalism he had in resolving our case. It is hard to find good helpful people this day, and what a wonderful experience dealing with him, we came from AHS, and we NEVER received anything like this from them... good job & thanks.

I signed up for a 3 year contract. I’m in my 2nd year of the contract... every time I called most of the issues were resolved without any problems. I just learned that the policy has caps on how much they will pay out towards plumbing, heating and air, appliances too... I was not advised that at the time I purchased the policy.

I call. Talk to Sam. He was a little over bearing. I told him what I wanted and he keep trying to sell me something else, I got a long distance call keeping telling I him had to go and he just keep trying to get me to do some else selling more. He has my credit card number which does not make me happy. At this point may go else where.

Very aggressive sales tactics. Like a cliche used car sales with one more offer to get the sale. I said I wanted to read the terms before deciding. I was told I could cancel in 30 day grace period. Once I accepted the details in the contract say a $50 fee for cancellation. They were going to call back to see if I wanted to extend coverage for 5 years with senior discount. Seems unlikely now.

I have been looking into buying the policy when your salesman called. I am very happy to buy the plan.. Only problem is I am a senior. The option for seniors were if I bought a 5 yr plan it was an incredible deal. I wanted to buy the 5 yr plan but I had to pay for the whole 5 years in the next 3-4 months. I cannot do that so I ended up buying the 3 year plan, only getting 6 months free. I think it is a very poor decision on your part to make me pay for the 5 years in a 3-4 month period. I hope you reconsider and allow the 5 yr plan to be paid over a much longer time period.

I thank God every time I have the fortune to be helped by people like Mr. Tommy **. He's such a professional and caring person. He's definitely a people's person, kind, caring, professional and educated. He made me feel I was in good trusting hands. May God bless Mr. ** and give him the successful career that he deserves. Before talking to him I asked help from Mr. Richard ** and I was treated with such disrespect. I was forced to raise my voice at him when he started yelling at me. He was very rude, didn't let explain what I needed, he kept on talking over me. It was kind of a nightmare talking to him.

I have no idea who this company is, I might've gotten a quote last year from them. But over the past couple weeks I've been getting non-stop calls from this number that I couldn't identify. If I answered it just hung up. I started blocking it. Then a new number came through with the last two digits changed, and again, no one would speak. I don't know what this company does, or what the point is, but any company that spams people like this clearly is not one that anyone should do business with. If you're actually looking for a decent warranty company look for 2-10 home warranty. I have heard great things, and they've been excellent the few times I've had to use it. This company is clearly garbage.

Signing up was quick and very easy. I feel like I received a great and fair price. My only suggestion would be to allow customers to speak in between the rep's spill. Everything sounds so rehearsed and understandably, but there is a way to rehearse your pitch and provide information w/o making the customer feel like they are just a number and in order to close the sell.

I use Choice Home Warranty to protect my rental property. I have had to place two service calls in the past and the techs that have been dispatched have been punctual and very professional. It provides great value and peace of mind and I highly recommend using CHW to protect your property.

You dispatched IAQ Repair to a broken dryer. The technican claimed he did not hear any noise although the dryer was clearly making very loud noises. After I had to pay for another deductible for a second company to come out for the same problem - the second company Repair LLC fixed the problem. I should not have had to pay for 2 service calls for the same issue. Choice should hire true professionals who know how to diagnose problems and can fix said problem. Very disappointing.

If I could give them No Stars I would. I bought a policy covering all appliances, my a/c unit and my heating unit. I asked if they were coming to examine the units and they said no they didn't need to. Well...the story changes when you put in a claim. My 4 year old heating unit broken down and had to be replaced. I called them to get a repairman to my home which took a few days. When they finally got there, they don't work on this type of unit even though I gave them the unit name and specs. I called back (since I didn't have heat) and asked if they were sending someone else.

The Contractor was great! Disappointed in the coverage. He said claim will be denied for faulty installation of venting by the seller who had lived there 8 yrs. The owner prior to them had installed it. I'm a Realtor and recommend the best plan to buyers to prevent costly after purchase issues. I will check to be sure if other HW companies would have covered this, but don't think I will recommend Choice.

My AC floating valve not working properly. Technician from Max Service Air Conditioning arrived as scheduled and identified and fixed the problem quickly. The technician was also very courteous and professional. Claim to Choice Home Warranty was processed quickly and appointment for repair was scheduled within 24 hours after the call.

Garage door opener - The first service company was Joplin Repair. They were rude and charged and me then didn't fix it. But, with the excellent customer service from CHW Technicians, they set up a different service company that was outstanding job. Thank you.

Aircon was not responding and thermostat indicating no power being received. Thermostat was a nest thermostat. Cause ended up being a loss wire in attic Response time was great. Courteous and quick response. Appreciate prompt email that claim was accepted. Technician friendly and polite and knowledgeable. Overall please with service and follow up.

Water heater. I am dissatisfied with the technician that you all gave me. I never had this problem before with the technicians. I've been without hot water all weekend. He does not call to discuss if he has found the part. The only way I find out anything is if I call you.

I was doing a comparison on home warranty. We are getting ready to sale our home and we wanted to provide the buyer with peace of mind. With Choice Home Waranty, we were able to give them full coverage and at a much better rate..

Total home warranty for under $40 a month - Total warranty bought. Mr. ** offered me the senior discount however, I wasn’t fortunate enough to be able to take advantage of it. Maybe you’ll offer it again. Mr. ** seemed to genuinely appreciate my business and was patient, personable and professional. He listened to my concerns and addressed them all. It was Mr. **'s attitude and helpfulness that made my decision to buy. Thank you.

The repairman did an excellent job. My dryer is running like new. Thank you. He was timely and was there when he stated he would be. He put everything back together, and left with dryer running and heating, so now my clothes are getting dry. Thank you for providing a good serviceman.

I started my services with this warranty and got a good deal on it. The customer service man was very good and helpful in making my decision. Thank You, the customer rep did a great job finding a plan I could afford.