Choice Home Warranty Reviews

I was researching and applying for a home warranty online when my phone rang and it was Choice Home Warranty and a gentleman by the name of Francis started informing me what I would be entitled to if I made the purchase through Choice. He was calm. He was professional. He listened when I asked questions. He provided me with all the answers in a timely fashion. He demonstrated he knew his job by the way he spoke to me and the answers he Supply to me. I was very impressed with Francis.

Air conditioner. It cost me almost $300.00 for them to service it and your cost was $191.00. This is suppose to be something you are responsible for. I was told you would only pay for one hour of service time and the tech told you it would take longer. I will not renew, make contract with your company when it expires. Unsatisfied customer.

Called in my claim and was given a claim number which I have erased and it was a very smooth process from your agent and got a follow up call from Lightfoot a/c and was scheduled a time for him to come and next morning he called and said he had an opening for that day. Showed up in 30 minutes and heater unit diagnosed in 15-20 minutes and told me my blower motor was bad and replaced it. It worked ok for several hours then started blowing cool air. I called the technician the next morning and he was there about an hour and checked system. Had had found a bad circuit board and replaced it and heater works fine now.

AC Repair. They were great... the only reason they didn't get 5 stars is because of the 2-day wait for the service call, had it been summer with my 3 kids I would have had to go to a motel. Otherwise, everything was smooth and easy. Good service!

While all employees we have dealt with are nice, no one can get our heating system fixed. We called in on November 4th because we had no heat. Choice sent a repairman out who could not fix our unit after 2 visits and told choice he did not want to come back. We had to wait for Choice to get a second repairman who could not fix the system. He wanted to replace the heater motor and choice said no. He was told to clean the motor first. My husband stood there as repairman was cleaning the motor and not one bit of dirt was in it.

I’ve been with Choice Home Warranty for about 5 years and have filed 4 claims, ALL have been denied. My dishwasher was denied saying the motor wasn’t covered. My refrigerator was denied saying normal wear and tear. They sent a guy that looked like he was on meth to repair my AC, he wanted me to pay him first and of course he didn’t come back so they sent another guy that submitted a request for repair, again they said it wasn’t covered. Now my hot water heater! The repair man said it was leaking and couldn’t be repaired, Choice once again denied it! I’ve paid for many years to continue to be denied. I would NEVER recommend this company. This company is terrible!

There was some initial confusion with telephone communications. Appointment was scheduled for a Thursday but actual day was the following Monday. Smith's Technician also named Smith was great. Check the breakers but none tripped. Studied the problem and came up with the answer. Fixed shortly thereafter. Why do your email addresses not work?

I have had several claims with a home I purchased 6 months ago. Each and every claim has gone very smoothly and has been an easy process. Choice Home Warranty has stepped up to help each and every time. I couldn't have asked for better service. I will definitely be keeping my warranty service with Choice Home Warranty.

I have had a contract for 18 months and had one claim (A/C) doing that time. Repair was performed promptly and to my satisfaction. I have now decided that I want to self insure and make my own decisions on when to replace the A/C and other appliances so I canceled my warranty expecting a pro-rated refund of one half my original 36 month policy. I was told by the sales rep in writing that I could cancel at any time and they would pro-rate back for the time I didn't use. When I canceled I found out my refund would be the pro-rated amount less the cost of my one repair plus $50. I believe this to be unfair and as a result cannot recommend this company.

I had no heat, it was 30 degrees that night. There had been some question about my deductible, BUT your manager fixed that problem quick. The next morning ON TIME the tech arrived and my family was warm! Bottom line was HAPPY-HAPPY I got what I paid for.

This company is a joke. I honestly don't know where to start. Signed up with them 3 plus years ago. The one time I attempted to use the program I was given the run around. I did my yearly maintenance. Was told it was dangerous to use and needed to be upgraded. When I called I was placed on hold for 20-40 minutes, after that when you finally speak with someone they are extremely rude. I explained the issues I was having and they basically talk over you to get you off the phone. They finally got me set up for service I was told that they would be coming the following day and I would be contacted. I was NEVER contacted and they NEVER showed up. We called to see why they didn't show up and it was because no one set up the appointment. Whoever I was on the phone with lied and never set it up. 3 Days later someone finally came and was the house for less then 5 mins.

The above policy # is from my daughter's policy. I ordered this for her for a Christmas/Birthday gift. Just wanted you to know how everything was handled so well. Her address was not correct so I called and got in touch with Paul. He was very polite and helped me change her address... So far I am pleased with my policy and am hoping my daughter is pleased also. Thank you.

I have paid premiums monthly since 2015 for coverage. This summer on July 6, 2019, I made my first claim for my refrigerator. It was freezing vegetables. Choice sent a Sears repairman SIX TIMES. He finally told Choice that he recommended they do a buyout. After the rep running back and forth to talk with someone, I was told that I had to have the ice maker fixed before they would consider any further actions. So I’ve now been without refrigeration OVER FOUR MONTHS. This review needs to remain on this site. We’ll see if Choice has ANY integrity at all!

Plumbing. Nobody show up on the date when it was established. Nobody even called the tenant. So my client was waiting and waiting. It is very disappointing. I have to call back again to the insurance and you have to wait a long time in the line.

CHW was very responsive to my claim to repair my washer. The repairman actually responded two days before the scheduled appointment date and time. The claims representative was very polite and the claim was ultimately settled professionally and without delay.

Asked Al about various coverages to various systems, and AC was especially one that we wanted to make certain of limitations, but he never mentioned that the company didn't cover gas AC units. In trying to get him on the phone again, proved useless and impossible, though he said he is easy to get on the phone, and gave his extension. We even left a message on his extension and he never returned call. Company is no different than a used car lot. We will be cancelling, and suggest to read the full warranty coverage contract before you join.

The gentleman who came out to repair my dryer was very respectful, and knew what he was doing. He came in my home to do a job and he did it. He did it professionally and knew what he was doing. I fully appreciate the fact that he did his job in a world that so many people don't do their jobs. I believe he is a keeper.

Below is the person they sent to my home after Choice couldn't get anyone in my area to respond to their customer repair search. JSO: has identified (Robert **, alias Boston **) after the 50-year-old Jacksonville man had to crawl out of a 2008 Mercedes ML350 SUV after he crashed into a two-story home. JSO said the man was intoxicated when he crashed his SUV. The incident happened 11/01/2019, early Friday morning at 1261 Rensselaer Ave in Avondale. JSO was already on the scene by the time he managed to get out of the vehicle, a police report said. ** had a "strong odor" of alcohol when questioned, JSO said. When asked about the crash, ** told police that he had been cut off, forcing him to make a hard left. That's when he crashed into the house, he said. As ** was being searched, JSO said they found a small bag of ** in his left-front shirt pocket.

From the time that the customer service representative answered the phone, he was friendly and polite. It was easy to set up an account. He was so very informative about the policy, it left me very few questions to ask. My husband and I knew that we needed a policy such as this since we are retired and not having this plan would have truly been stressful if something were to happen in our home. Thank y’all for the tv commercial saw with Mr. Foreman. We called right away.

I talked with Cynthia ** and was really just starting comparison shopping. She is a fantastic salesperson and I signed up after she answered all my questions and handled any objections I had. She was very professional and had a great phone personality.

Made call for washer repair. Maintenance guy came out and determined that it would be better to replace it than repair it. Too many parts would be required. I was offered replacement money and the first offer was too low. Second offer was accepted. I'm waiting on my check.

Furnace not working. Unit blowing cold air and needed repair part. The repair place got the new part and we paid the bill so we are waiting for a check back from Choice Home Warranty to us. The repair should fix the problem for now.

They came in a timely manner. Unfortunately the washer could not be fixed but they are replacing it. My regular home owners insurance doesn’t cover it so Choosing Choice Home Warranty was the best thing I did. Great company! Thank you.

Repair refrigerator. The repair and solution was diagnosed by the service technician within ten minutes upon arrival. He completed the task in a professional and rapid manner. Choice Home Warranty addressed my issue as completely as advertised. The response and handling of the issue was quick, thorough, and efficient. The company servicing the issue was knowledgeable, proficient, and courteous. Complete satisfaction in relationship with Choice Home Warranty. I would recommend others look and compare services of Choice to determine they are the best.

I have been using this service for a few months now and I always happy with the services they provided me. They really tried to work with you as promptly as possible as well as sending you reliable service workers.

I recently file a claim regarding my HVAC system. It appears the Zone Relay switch went bad. When I called in and spoke with a representative because I thought the problem was the clicking zone relay, she could not interpret the verbiage regarding the exclusion using the word "add-on". The service technician called CHW for repair authorization, my claim was denied because my home was built with zoned HVAC. "Please refer to your terms and conditions section D number 5 “Excluded”; CHW is not responsible for add-ons for zoned systems." The claim representative contended that it was an add-on feature that was not required for the furnace to function, yet my furnace was not working.

Dishwasher. Takes way too long to complete a repair. Submitted a claim over 2 weeks ago and it’s still not fixed. Excuse is waiting on parts. I guess that what happens when they send a a/c repair Company for dishwasher repair. I can only hope that they diagnosed the problem correctly and when the part finally do come in it fixes the problem.

Don't be fooled into signing up for coverage. We had only one claim during our coverage for replacement of a hot water heater. Of course they denied it because they do not cover problems with any type of tank!! Well how would they ever cover a hot water heater? There are clauses in their contract that exclude them from covering any type of problem. You will never get coverage for any appliance or equipment! If there is any rust they won't cover it; if you can't prove that you did all types of maintenance, they won't cover it,; If it involves a tan or a fan or a ???? etc they won't cover it!! You better read the fine print BEFORE you sign up and pay! Lots of consumer complaints. Technicians don't like them. They say that they rarely cover any claim!

Electric burner caught fire. Tech. arrived in Less than 48 hours. He checked the stove for safety, got approval from Choice and called me back in less than 24 hours stating that he has the part purchased and will install. The Technician gave us 2 options for installation that was even sooner than I was originally installation date.

I would have preferred to have my dishwasher fixed than getting only $179.99 towards a new dishwasher. To replace a Maytag is much more expensive than $179.99. I would have preferred to negotiate the price of the payout than having only a choice to accept to decline.

Dishwasher Repairman came promptly was friendly and knowledgeable order the parts which came to my house within three days and will be here this morning to install it. So far I’m extremely pleased with the service.

After contacting Choice we had everything done very quickly. Within 24 hours we met with repair contractor and had an agreement to replace our broken stand alone freezer. My wife and I are very pleased with the service and speed. The value of having this appliance coverage is extremely worth the premiums just for the piece of mind it brings.

We pay $2,200.00 for a warranty full of exclusions.... robbery. The customer is being buckle and dimes until a major part fails. I’d expect, after paying $2,200.00, it would cover parts, realizing the customer also has to pay the $65.00 service charge. Again, robbery at the expense of the customer.

I called about a plumbing issue, l had to wait 5 days before anyone would come out to the property to fix it. While l was making my claim, I told the claims professional that l have 2 problems with the same system. The claims person told me that fine it will cost me 1 co pay. Skip to five days later the plumbers show up 2 hours after my schedule appointment, and l was charged 2 co pays. I called Choice Warranty to find out why l was charged 2 co pays. Both times l was placed on a long hold. When l asked to speak to a supervisor. I was again put on a long hold. When someone finally came back on the line, I was told, "All of our supervisors are busy, but someone will be call you in the next 30 minutes."

A plumber was sent out to our house to fix our hot water heater. He diagnosed it as needing a new part on 11/12/19. Then requested CHW to let him buy the new part and replace it. The denied it. Now my family has been without hot water for 5, going on 6 days. I still have not heard of CHW will allow him to work on our hot water heater after I contacted them.

Company contacted me quickly and I got a quick Sat. appointment. Service tech was able to detect problem in a timely mannerly and had the part of hand to replace it. He was very knowledgeable and friendly. Great customer service. The company also followed up with my phone message and left me a message responding to my inquiry.

Changing from a different home warranty company to Choice Home Warranty. Choice offered a competitive price, actually lower than the other company, with all of the same appliances covered. The service fee is also lower. Can't comment on service yet as the policy takes effect in December.

Customer service very diligent; I think Service department will be on time too! Expecting the best service. Customer service told me that Miami area is covered too so I will think to enroll 2 more units. Thank You for bring me on board.

Our disposal was not cutting up garbage. The repairman saw it after putting a piece of lemon into the disposal and after about 30 seconds time there was nothing happening to the piece of lemon. The repairman then indicated we needed a new unit.

Good salesperson that knows all the answers when you have concerns about product. Still a little skeptical about my decision to go with this and hopes it works as good as she said it will. Especially since I paid for the year.

Alan answered my questions and once I told him I am a disabled, widowed, senior citizen, he provided me with a discount that made the offer terrific. I start my coverage Dec. 1, 2019. I am giving Alan 5 stars and the value and coverage 3 because I have not used it yet. I am sure once I do I will re-rate 5 stars all around.

Once again, CHOICE FAILED ME. Happens consistently. I regret buying a 6 year plan. American Home Shield was much better. Needed a plumber. Choice sent me an email saying Boone’s Plumbing would be out. I called Boone’s and they had no idea what I was talking about. Called Choice to complain. Deaf ears! If I could get my money back I would. Run Away!!!

Choice Home Warranty found a contractor to fix a leaking pipe in my kitchen. I called in the claim on a Monday and by Tuesday afternoon the pipe was fixed. I was very happy with the contractor and with Choice Home Warranty for getting the job done so quickly. Very pleased and satisfied. Thank you.

The salesperson on the phone is very rude, he does not value the customers. I requested for a month-month contract. He wanted to switch me to a 3 year agreement which I thought is a good idea but soon realized it too much of commitment and said no. He got mad for me saying no and started putting me on hold and he did not even said that he is placing me on a month to month contract and we had to hang up because of his unprofessional attitude. But nevertheless he sends me the month to month contract which I do not want anymore having seen the attitude of this guy. I called Choice to cancel the contract after checking my email and this guy's answers again and I explained him why I am cancelling the contract and he says me rude instead. What a courtesy the sales guys have towards the customers. I do not want to deal with Choice Home Warranty anymore. Cancel my contract immediately and send me a confirmation.

There are too many fine points in the contract that if you don't read in detail to begin with, will catch you by surprise. They don't cover ice makers that come with the fridge, which is unacceptable to me. When it comes to replacing an appliance, they are quick about the process but they don't cover something similar but similar functionality, so even if you have a high end appliance, they only try to get you something that does the same thing, even though you can't put a low end appliance in your house when everything else is higher end and it won't match.

Initially the call and schedule was great. Everything should have been completed before the cold weather. My original appointment was November 7th. AAA Heating had issues and the appointment was rescheduled for Tuesday, November 12. By this time the weather had changed and it was cold. Wednesday November 13 the request was approved. November 14 I get a call to schedule the repairs Friday November 15. This is extremely too long for a repair. All the while my house has no heat. The technician was great. This is not good.

Refrigerator. B & W Appliance recommended we turn off the unit and restart it in 24 hours to see if the waterline would unfreeze. When we restarted the unit the line was open and functioning. It continues today. We contacted B & W to thank them and say that we no longer needed them on this 'project'.

Checking the coverages on my new order. I am 89 years young and was a little skeptical about ordering this service. When I found out it can be transferred to a new owner if I would have to sell my house, I felt this could add some value to it.

I am so Very Disappointed and Mad w/ the coverage you offer that I canceled my warranty. I feel like I was robbed of my money. 2 claims denied. Seems like you find a loophole in everything. So upset w/ this company. First time I missed 3 days of work waiting for service and got nobody out or a phone call saying nobody was coming. Secondly the next claim was denied saying you don't cover copper pipes. But you cover plumbing, wait, isn't copper pipes part of plumbing?? Once again having the wool pulled over my eyes. I feel so taken advantage of by this company. I will say the tech you sent the other day was absolutely wonderful and professional. Mike was kind and on time..

A simple problem handled well. Our first request and it went smoothly. Glad to have direct contact with the service provider to coordinate a service date and time if the suggested date and time does not work for us. We are satisfied with this service and look forward to continuing the warranty.

Was amazed how quick & easy it was to get coverage started. Great customer service. Very friendly and representative was more than willing to provide discount. Email was sent right away & we are all set to protect our home!

Joe was the name of the technician assigned. Joe was extremely professional and very courteous. He was able to identify the problem after the problem was hiding. Mission accomplished. No more washing machine leaking. I would highly recommend Joe as well as Choice Warranty.

Fixed clothes dryer. Found the problem and fixed it immediately! Tech was professional, on time, and friendly. I was very satisfied. He found a bent wire to the heater that was shorting out whenever the heater came on. It is a mystery how this internal wire got bent!

Not happy!!! When I called Choice Warranty to order my plan I specifically asked if they covered my ductless air conditioner and heating system as this is my only units I have in my home, the answer was, "Yes we cover those units.." I have been with choice warranty since 2017. I have prepaid service until 2021. A service company was here to check my unit on nov. 12 and submitted a repair bill which you denied...

Lesson learned. Have had a lot of home warranties over the yrs from many companies. Two years ago Choice Home Warranty sold me with incredible rates & promise of impeccable service. All I got was them trying to figure out how to not pay claims. CANCELLED. Feel better already! #ripoff

Salesperson was clear in explaining the program and suggested the discount for military veterans and seniors both of which refer to me. So I set up six-year plan with benefit on the service call fee of $65 for $2250.00. Follow up call was received re: home security plan which I already have in place with contract.

My furnace went out Tuesday and a repairman from Expert Heating and Air was here by noon Wednesday and fixed it. He was very polite and knowledgeable and professional. I appreciate the quick service! Working with Choice Home Warranty was great - from the operator that answered my call then being notified promptly and receiving service the next day. Great company!

CHW finally sent me a check. Even though i have a new claim. I'm wondering if it will take another 5 months to get reimbursed. Well, they resolved the issue.

Drain Stoppage. The Technician came before the schedule appointment. That was great and I received great service. He was professional in doing his job. Nice and polite. It didn’t take him no time to go to the source of the problem so again he did a great job in solving the problem. I will recommend to others, again great service.

Choice Warranty always works fast to get my repair completed!! The few encounters I’ve had with them resulting in my issues being quickly resolved. That’s the type of service to expect and appreciate when an appliance goes out. Top-notch service!!

I do not plan to keep this. The agent pushed this through before we finished. I've never been treated so rudely. If you have one professional in your organization who is the management staff, I may accept an apology. I was going to give him a friend's name who was asking my opinion about who to go with on Home Warranty. I will not give her Choice and I believe we will stay with AHS. This was to go into effect Jan 1. How do you stay in business?

I called to get service on one of our air-conditioner units on a Sunday. The tech came on Tuesday and advised that the blower unit and a board had burned out. The tech submitted the claim to Choice for approval. The estimated cost was about $1200.00. Later on that Tuesday, the Tech called me back to advise that the claim had been denied. Per the Tech his conversation with Choice went something like this.

Electrical Work Completed. The technician was prompt and efficient as well as customer-focused. He arrived on time and repaired the outlet with expertise. I continue to recommend the Choice Home Warranty to my friends and family. 5 Stars. So glad I signed up. Will pass on to others.

Like your prompt response in setting up the technician appointment to fix my freezer problem. The technician was also prompt and professional. Your customer service representative was able to clarify my follow-up questions. Call waiting was too long, though you have an option for your calling the customer back. Thanks for your service.

I talk to a man and he was very helpful, and very nice. I explained that the air conditioner heater was blowing air very good and strong, but there was no heat coming out, it was just cold air blowing out of the registers. I had to turn it off because the temperature dropped 260°F. It was just too cold to even sleep without many covers and quilts over us. Now we both have colds, so if there’s anything you can do please help.

I am currently under warranty from another company that I will not be keeping service with. I was referred to Choice by a friend. I called to find out info about the services but I felt like my representative was rushing through to get a sale. I was trying to ask questions but I felt like I was annoying my representative Jake. I did not feel like he was patient. I felt like he was just trying to make a sale. If the company was not highly recommended I would not have agreed to start service.

The agent that worked with me was informative. He did not pressure me to do anything. He told me all the options that was available to me. I thank you for your help and your cooperation. Thank you, looking forward to working with the company. I will recommend to you.

Professional and pleasurable experience in purchasing plan. I was pleased with the price reduction upon purchasing the plan for six years. I would recommend Choice Warranty Home Plan for the value of what it cost and what it covers. Thank you Choice Home Warranty.

I just purchased a plan today, as a gift. The price and coverage are both excellent, better than I expected. When I told the recipient she was nearly in tears. Even if she never has to use the service, it was worth the price just for giving her peace of mind during a difficult time!

Well, Trevor ** was the original agent I spoke with to get the policy, then when I tried calling his direct line AND emailing him, he never got back to me. Other than that he was very pleasant. But I called the main number today because we decided to pay in full for the year because it was going to be cheaper than paying monthly. The agent was very nice but put me on hold to transfer me to someone who could take my card info, but I was on hold forever and finally hung up and called back. The agent I spoke with (I'm sorry now I dont remember her name) was very nice and was able to take the info. So you kinda get a 9 out of 10 for response.

I filed a claim for my fireplace insert only to find that you don't cover this, but do cover wood stoves. This is an intricate part of my heating system and should be considered for coverage. I don't see why you won't cover this appliance.

The man was very nice and informing. He suggested the 3 year plan but I will be moving in the next 6 or 7 months but I may buy an extra year for anyone who buys my house. I also reviewed American Home Shield but they were more expensive.

Received a email from you to call about order I placed. Told you hadn’t found a technician for my ticket but I could find my own and be refunded for out of pocket expense. Well it cost me more than what I was refunded and I use one of your clients. This was totally unacceptable.

The Rooter man Comfort Services tech, Kenny was on time and diagnosed and fixed the problem in minutes. The issue was placed on Friday and the tech was there to fix the issue on Monday morning. Very courteous and professional. I have had bad experiences with heater techs in the past.

We hope we got a good deal. Salesman was courteous. Will let you know in future what think of service when we have used their service. We look forward to seeing how this company stands behind what they quoted for home coverage. Replacing home warranty with another company that failed to stand behind their sales pitch.

Water pipe repair. The tech who came to fix the leak needed one good look and knew exactly what to do. He took the time he needed but was still finished in a very reasonable time. There was no mess for us to clean up. He took care of everything.

Spoke with Kyle. I was inquiring about a home warranty. Kyle did a nice job at explaining the benefits. I just wanted the 12 month contract, but he keep trying to sell me more and longer contract. I am on a fixed income. Then I asked about my hot tub and roof leaks. He gave me the prices. Too much money for me. He put me on hold and came back with a counter offer and told he could give me the roof leaks for free and I would keep the hot tub. Great I agreed. When I got my email with the contract the free roof leak was not on it. So, what am I to think. I called back, asked for Kyle, went to voicemail. No call back. Now I feel like I am dealing with a company that has deceptive practices. I am veteran and wanted the veteran day pricing. Jon

I actually have 2 homes covered by Choice for several years and I just recently made my first claim. To my horror I found out no matter what the contract states they find a way to exclude repairs. I had a leak at the joint of my copper water pipe and was told that copper pipes should never leak unless there is corrosion or it was not installed correctly. Therefore, there is nothing covered for copper water pipes.

Ideal Comfort came to my home to correct my heating problem. Mr. Gary ** told my wife it would best to install a new furnace since the one we have going give us trouble in the near future. In closing Mr. ** is going to install the new furnace tomorrow.

Toilet will not flush. Eagle Plumbing was very professional and the representative was able to solve the problem during the first visit. In addition, I submitted the work order that morning and received a visit that late afternoon; which was surprising because I did not think I would get a visit until the next day.

Called in to Choice to report my microwave sparking from the inside. Got a claim #, but, no email as yet. Expecting response tomorrow due to called about 5p on Sunday. Cannot rate service yet, but, customer service responded with order # & email.

Hulsey Furnace company did an excellent job troubleshooting the issue with my furnace. I was happy with the cost, timely arrival and service time. I was glad the issue was repairable and a new furnace was not needed.

3/4 months ago i reported ice maker problems. The service rep was Rob from stay cool. He was not very courteous. When he returned to put the ice maker board in. I feel pretty sure he forced it, because i heard a bang, snap, or slap. It worked for 1 or 2 days. I call Rob. His immediate response was thats another problem. When he did show up he said another piece was broken. After several phones to him he never responded. I finally called your office and requested another service company. The service man was very nice. He said that it needed additional pieces besides the ice maker board. You contacted me and said it cost too much to fix. You said youd replace my refrigerator. Then you tell me you're going to give me 600 dollars for a refrigerator that would cost me 2500 dollars. When your manager called me Lathasa she said that your firm. Was going to give me 600 dollars that i accepted and the repairs are on me.

There was a quick and professional response to my request. I had a backed-up sewer drain in the basement. The plumber came the next day and ran a snake to the street and removed the tree roots. I could not have been more pleased with the service. This is my first claim, Outstanding results.

Still waiting. The guy was good that came out but he had to order part and you have to ok. And my furnace is not working properly and cold outside. You are making me wait instead of right away saying go ahead. And this is happened before. Help.

This was my 5th claim with CHW and the 1st one I was satisfied with. Repair was scheduled and repairs made within 12 hours. Pace Plumbing Company was fast, courteous, and professional. My first 4 claims left me questioning if I wanted to continue with my contract.

I just wanted to say thank you for the service. Jose in the authorization depart was very friendly. He did a great job explaining the billing process. Overall, I am very impressed with CHW and do not regret buying the warranty. John

The appliance repair sent out was great! Very professional and took care of the job quickly! So far so good. This is my first experience with Choice Home Warranty and it was great! Kudos to King's that is who was sent out. Great experience with them!

Just signed up for this service being a veteran even helped as well. Alex called me, was very great at his job. Went over the entire package along with what package worked best for us. Highly recommend them. Customer service, value and coverage along with Alex taking his time explaining everything Champion offered sold me hands down.

Smart Appliance Repair did a great job and I will appreciate if you send the company in future also. Hope equipment work well forever. The vendor was on time, courteous and efficient. It is nice to have professional on the team.

Air conditioner. Service tech called twice, day before with time and then again on way the next day. Very personable and professional. Listened to my concerns and truly cared about doing a great job. Was attentive and fixed problem quickly. Would recommend service to others. Fair, reasonable and takes worries out of problems with homeownership.

Dryer repair. First company showed up on time, diagnosed the problem, needed to return. 5 days later, 10 min. repair and left. 6 weeks the dryer failed again. 3 days later, different repair service service shows up. He has the replacement part in his van, 10 min. replacement. He spent 15 min cleaning out the vent all the way out. That was probably the reason the thermostat to fail. NICE JOB. My issue it took 2 calls and $130.00 to make a repair I hope holds.

Mr ** was very knowledgeable and helpful in me finding the correct coverage for me and my family’s needs. To know that I have the best coverage is extremely important and I know I’ve found just that! I Would totally recommend Choice Home Warranty.

Tim with Johnson Builders was excellent, he had knowledge of the product, respect for the customer and expertise to replace broken equipment, however, the customer service rep. for Choice Home Warranty was arrogant, disrespectful and lacked knowledge of procedures.

Chance would have it that Greg ** was the same representative I worked with more than 7 years ago the first time I purchased a warranty. He listened to and came up with a great solution for my new home.

My only criticism was perhaps it could have been suggested to push the reset on the thermostat. I would have saved a service call. To be truthful, I never knew they had one. Just a wee hole on thermostat to push a small item in to reset. $60 and nothing wrong but that. Oh well. Excellent response though. We have a home warranty on our Washington home by another company and it took 3 weeks for HVAC to get fixed..one company was sent that couldn’t work on unit the other one came and had to order parts...but so far so good. All was fixed for their $75 service fee. So in the end satisfied.

Fraud. You advertise you will cover every broken product which is not a true statement due to experience. The claim lady said if they could find rust on anything the policy wouldn't cover it. Even an outside compressor if it had rust on the outside steel dome you wouldn't cover it. This is just another example of you getting out of paying a claim. I've had this forty two month policy for nearly a year and it makes me very afraid to even file a claim under these guidelines. I also just purchased policy for my Daughter which won't be worth anywhere near the twenty two hundred dollars I've spent on these two policies. Ralph **

Service was excellent. I have been very pleased with the repair people sent to fix my dishwasher. Good job done by all. I have had the coverage for several years and this is the first repair I have needed. You have a very efficient service. Easy online access.

I am happy that I chose Choice Home Warranty. My very first claim was handle professionally and very prompt and the heating technician did a superb-excellent job. I give Choice Home Warranty 10 stars rating. The agent who took my call was very concern about my furnace heater and that's great customer service. Thank you.

I have used Choice Home Warranty for several years with about 4 claims. I have not been disappointed at any point. It has always been easy to use and always satisfied. The staff is friendly and efficient. Thank you for your service!

After initiating a claim for an electrical problem on 6 October 2019, I was finally assigned an electrician after 3 weeks. This electrician never returned my phone calls to verify the appointment and never showed up. I again contacted Choice Home Warranty. After another 2 weeks, I was assigned another electrician to come out on 8 Nov. That electrician also never called, nor showed up. I finally threw in the towel and found my own electrician! Choice Home Warranty is very unprofessional in our minds. We will not renew our contract with them when it is up!

So far so good. It is my first trip down this road. If you call or email after the first year. I can probably tell if you are what I hope for. The experience with the salesman was very good and he tried to make me happy with the deal and at this point in time I feel good about what he got for me. I think it is a fair price and I hope that I don't have to use it, but it is satisfying to know that I am covered in case of a breakdown.

The vendor 1st Choice Air was very professional and exactly knew what was wrong and ordered the parts. Came back within 4 days installed and problem resolved. Choice Home Warranty will always find a vendor within 24 hours and provide us the name and phone number to contact.

My wife was doing laundry and all of a sudden the dryer sounded like it was going to explode metal rubbing in metal, OUCH???? Like nails down a chalkboard. I was doing other things and took my time filing a claim with CW and didn’t do it until 6:30ish. I go to bed early and woke to find the tech would be arriving between 7-11AM Wow! Tech came and called about 20 min. Before arriving they unfortunately didn’t have the part but is being ordered and will get it taken care of pretty quick. Great response time.

We have had Choice Home Warranty - Contract Number: ** since 04/21/2019 (paid in full when ordered) and have never had an occasion to use it until our AC unit stop properly operate on October 28, 2019. The temperature in house was +85F. I called CHW, they dispatched technician Miguel from A&J appliances on October 29, 2019 who was on time and very professional.

Heater won't start. Sidney came and troubleshot the heater in the attic. He informed me that he would need to get 2 limit switches. He would reschedule when he got them. And that the would not be a new server call fee.

I've had them as my home warranty for four years now and they have come through every time. Yes, I have had to negotiate a little but overall it is convenient to have Choice Home Warranty. I will definitely purchase an extension when my actual contract expires.

Part was replace on my heating system And the system is working great. The choice representative did a great job and I appreciate that. I will most likely talk to friends and family about Choice Warranties. This was a great experience.

We purchased a home in Cypress TX, and got burned by the Seller as the AC was going out before the close, but she had a 5 year Choice Home Warranty Plan, so we figured no problem it is covered. It still cost us $856, for handling fees, then Water heater went out and same thing just another of the many more exclusions than inclusions of the policy.

Both my dishwasher and washer/dryer decided to go in quick succession. CHW’s chosen company sent out a tech, and to be honest his service was subpar. When I called CHW to report, they were very understanding and worked with me to resolve the issue. My assigned Case Manager, Lydia, was very thorough in her approach and I felt she genuinely valued me as a customer. We are still at the mercy of the repair company, but so far I’m pleased with the interactions I’ve had with the CHW representatives.

I ask for a quote from CW and I immediately received a call from Ryan **. He was so polite and so informative I immediately felt at ease. He explained CW services and pricing. He answered all my questions and I liked the services being offered so I signed up for 3 yrs. Ryan is definitely an asset to your company.

Chris was the customer service Representative that answered my call. He was professional, well spoke although a little fast and very efficient. He made the process painless & smooth. Only gave 3 stars because I want to wait and see how the service call goes.

Heating. I set the claim in the late afternoon and they sent me an email the same night with the appt already set for the next day! The guy comes, found the issue and fixed in less than 30 minutes! Great job and very professional!

Bathroom leak. Plumber was great! Fixed the leaks fairly quickly and I was very happy! Great experience as it always has been since I purchased this plan. I would highly recommend it! Can’t say enough great things about Choice Home Warranty! Great service and customer experience!

In the years I have had you, I have spent money three times on service calls but each time, my claim was denied. Furthermore, you have charged my credit card without my authorization, and I have no idea why. You inundate me with calls and emails, but don't follow through on your offers. WHY WOULD I RENEW???

My initial contact was very good but I received three calls asking me to sign up for your service after I had already purchased your service and another one for another one for additional service. If I receive another call I will cancel my services with your company.

We have been Choice customers over 2 years. This year, the service and response on our claims was awful. Starting with a refrigerator that took 3 weeks to repair, and ending with a possible $5500 out of pocket fiasco when we made a claim on the AC that stopped working (8-21-19). Choice sent over a technician (AirKnights) promptly, and they diagnosed that the furnace blower motor was not working, and without it the AC couldn't work. But they also red tagged the furnace as unsafe due to a cracked heat exchanger.

Reported a leak in bathroom sink. Got a claim. Plumber called, explains that if he came out, $65 and no coverage since it was an excluded item. Not told this when claim made. Very poor communication. When reported, the representative did not mention that not all leaks covered.

Heard a bad noise when turning on the disposal, started to vibrate heavily, turned off, and got on the phone to Choice. They sent out the nicest man, Mr Gary **, from Your Friendly Plumber. He came by, did a quick check, next thing I knew, he had a new unit going in. Thanks to the quick response from Choice, I had a new unit, smooth and quiet.

Both technicians for toilets and refrigerator were excellent, courtesy and knowledgeable. The technician for the toilets came back the second time to adjust a problem the same day. I would recommend Choice warranty highly to anyone looking for a home warranty.

After comparing warranties, I decided on Choice. They were courteous, did what they stated, and were easy to work with. They offered me an amazing price, and with the V.I.P. package locked it in for life. They also included 6 months free, reduced my service call price, and generally made me feel that my purchase was as important to them as it was to me. I would highly recommend them to my friends.

Our broiler is not working so I put a claim in and we are waiting for a technician to call. But when it comes to get a new one they go so low than what price it is. So they did with my washer and then I had to fight for more money.

On Nov 4th, I requested to get a quote from Choice. I got a call from Kyle at 11:13am (732-379-5309). We talked for about 10 minutes. I ultimately told him it sounded like a good deal, but I wasn't ready to make any changes just yet as I already had a Home Warranty provider. I told him I WOULD CALL HIM if I wanted to do anything. I got a call from him again at 1:40pm. When he told me who he was, I hung up the phone. He called me right back after that, then again one minute later!

Took his time to explain the issue, made several attempts to resolve my electrical system and walked me through step by step to further resolve my electrical system problem and offered suggestions. He also shared with me what he felt that caused the problem.

Been with CHW for years I realize recently they have been in the news here in Arizona and not a great story. I have yet to have troubles. Will continue to re-up unless something bad happens. Customer service is still very good.

Called on Thurs evening; had appt for next day within couple of hours; fixed by Fri 5:30 PM; service provider flexible in their appt time; very professional & knowledgeable; heater working great! I am so glad I purchased this warranty plan.

I provided a vendor to fix my Garage door opener with contact info to CHW and you never got back to me or be vendor on approval and and appointment time. I had to contact vendor myself and make an appointment. Door opener has been repaired and paid for with no response from CHW Authorization department.

Our Boiler went out just a few days before we had to leave for an overseas vacation which was on the same day your technician was going to verify if our repair was going to be covered. We left home without knowing. Fortunately the repair was covered and we returned from vacation with everything working perfectly. Our Repair Technician (Rob ** of Pro Comfort Heating and Cooling) was excellent and left our home clean and comfortable. We are very grateful to have received your assistance with this event. Thank You!!

Choice Home Warranty (CHW) customer service was prompt with developing our claim, and CHW quickly found a contractor. Contractor was on time, professional, and completed the repair efficiently. We appreciated the great communication from both CHW and the plumbing contractor. We are extremely satisfied with the service of CHW and the plumbing contractor.

Neil was patient, friendly, and helpful. Only problem is he told me I would receive the policy/contract via email and i have yet to receive the copy to review to verify my coverage. The total cost for the warranty was reasonable but it would have been better if you offered a payment schedule.

Choice Home Warranty’s customer service was very helpful with getting me the best home coverage for all of the utilities and equipment for my home. I would definitely recommend them to all my family and friends. Thank you and I look forward to getting great service from you.

Todd arrived an hour later than scheduled. Expressed to him an I30 code on dishwasher that he witnessed. He took some pictures inside and of the model and ID number noting manufacture date. Didn't have any testing type devices to diagnose the issue and about 15 minutes later said he's reporting dishwasher as un-repairable. Don't understand this. Didn't receive any documentation except he said the latch could be an issue. The latch was Not and Never has been an issue. Puzzled why a parts & labor estimate wasn't given. Waiting for information from Choice apparently for purchase a new one when dishwashers last 8-10 years, cost $700 and ours is not yet 3 years old. Todd a nice guy though should have dig deeper to consider a repair instead of a check from Choice.

Sal ** was so kind, friendly and knowledgeable. It's almost like he knew me and my needs. As I listened to him explain about your service, I was amazed. I'm so excited about it, I've already got my friend interested. He wants to check out my welcome packet when it comes in the next few days. He's very interested. It is really great to have such peace of mind now. Thank you.

Fine Print in contract states 1500 cap. This will not buy a new air conditioner. Company considers any leak on an air conditioner is due to rust, therefore it is not covered. You are still charged for a technician to come out, even if they refuse to fix it. Technician can take weeks to send information to Choice, therefore your unit is not fixed for weeks. The lines are also not 24/7 as stated.

I have just taken a warranty plan with Choice Home Warranty yesterday and I believe if I had such a plan when I first purchased my home 5 years ago I would have saved hundreds of dollars on the repairs I have already had to pay out of pocket for. Thank you Choice Home Warranty.

I called to report claim that my heater was not turning on. I was pleasantly surprised to receive a call back from the tech on the same day (Sunday) informing me that he would be here that same afternoon. He came out on time as specified and was pleasant to deal with.

CHW stands behind its service. They are timely in processing a claim and assigning a vendor. The vendor was very professional and handle the repairs in a expeditious manner. I recommend CHW for home warranty coverage. Their customer service is excellent. Thank you.

I am waiting on a call back to let me know if the oven memory board is ordered and what the next step would be. As always Choice has been great so far. Hope they can fix my oven prior to Thanksgiving.

Very good guidance received from CHW and arrangement of technician for dealing with the problems soon more so since an equipment’s possible failure would be a severe problem. The Choice Home Warranty Company has excellent persons to guide us, who guide us well with respect to the Home Warranty coverage and processes for the claim submission, progress, etc.

Great service. The Representative was knowledgeable & professional in his communication with me regarding my homeowners' warranty. I would/have recommended Choice to a friend already even though I just signed up.

This company works hard to deny your claims. They denied a simple refrigerator repair yet charged me $85 for the service call. They denied a plumbing repair but once again, charged me the $85 service call, which they actually submitted for me because they said that I submitted it incorrectly and in order to get them to pay for the camera it had to be set up a different way so they were taking care of that in order for the claim to be approved. They are a lot of work and you will spend an immense time on the phone with them so be prepared. It will only end in denial and frustration.

I'm not happy with the vendor {King & Sons}. They were trying to cover their **. They came out on 10/23/19 to work on the disposal and said they repaired it. We did not have a need to use the disposal for at least a week or so. When we did it started smoking and burned up. At my request I ask for the same vendor to return not wanting to pay the $65 fee again. This time they replaced the unit and were leaving the tech came back after going to his truck to drive off and said I need $50 permit fee. Being new to the area and new to {Choice Warranty} I paid it.

There was an issue with my refrigerator. Sent first technician. He found what’s wrong and reported the warranty company. They dispatch another technician, who is rude and has no clue. Finally I received an email saying they do not want to do nothing and wanted me to write a good review. Choice is not a good choice.

I made the call and was told someone will get back to me shortly. The call came back so quickly I couldn't believe my eyes. I was schedule for the very next day. Talking about quick service. I couldn't wait to my friend how quick you gotten back to me with a Tech to service my issues.

Problem was taken care of in about 20 minutes. Cleaned up and put things back the way they were. Also, a very detailed description was given to me from the technician/Plumber who did the work. Always wonder if a cheap tech will be sent out, but, this one was excellent. Great job!

This is the first time I have used my warranty. So far, I am very impressed. Though it was tedious dealing with Sears- They made 3 appointments for me-(!) when I only needed one, had the wrong make & model of my oven in their records from 10 yrs ago and could not seem to correct that information, I felt that CHW had my back the entire time. I have already told several friends about CHW. This is one household expenditure that will surely pay off.

Called Choice Home Warranty on Thursday about the garage door not closing. Had a contractor and date within two hours. Contractor showed up one day sooner than what was told to me. He was here 20 minutes and the problem was resolved. Great job!!

I had an appliance repair person out the next day. I found out the needed part was expensive and my washing machine was old so, I was offered money to cover some of the expense for a new machine. I was contacted immediately by a representative and then my calls were returned. I am still waiting for a check which could be up to a 30 day wait.

We have had Choice home warranty for several years. We have not filed any claims, because the two times in the past that we've called for service, our claims have been denied. These weren't large items, and we wanted to be covered in the case of a major system or appliance, so we kept the coverage and renewed again a few months ago. We are long time home owners and real estate professionals. We have referred many clients to home warranty companies in the past. However, we have been completely screwed over and scammed by Choice Home Warranty. We finally had a real issue arise with our home and needed to use our warranty that we have been paying on for years.

So I have had this company for a year now and our gas furnace stopped working so we filed a claim. Well the tech came ou to fix it and said it needed to be replaced. The company said they denied the claim due to the reason the furnace needs to be replaced is a piece has rust in it. Well the the part that cracked of course that is one of the pieces that they do not cover under their warranty! Well after looking at the fine print of this warranty there is A LOT they don’t cover in The furnace so I feel like they really won’t replace the furnace no matter what happens to it really! So I have canceled my account with this company and will no longer do business with them as I feel that I just dumped money into a company that will find any loophole they can in order to not replace bigger ticket items.