Choice Home Warranty Reviews

I have had three claims since the start of my policy with Choice Home Warranty. The first two were very satisfactory, but this last one of 5/18 not so much. I will attribute some of it to the pandemic then we are all face with, But, after being told you hadn’t gotten a service acceptance, the reimbursement package was offered, I found an installer, but wasn’t given approval and afterwards I was then contacted with a service rep. It was a holiday weekend coming up and I would have preferred to have a prepare before, as opposed to a week later. I’m still in wait until Monday, June 1st.

My top cook stove had a heat crack in the glass. I called Choice. They got a representative out fast and within a few days they covered it. GREAT and very dependable. I would recommend them to anyone that has a home. You never know when appliances will and they will sooner or later break down.

In cases that the need for fixing is emergency or near an emergency your warranty gives much to desire. Basement flooded because sump pump does not work is an emergency. A dishwasher that does not work is not an emergency.

Just recently signed up for the services and have no experience in dealing with any of the departments. Signing up was a breeze. However, there was a dilemma on the package received. I have not received an acct# as of this date.

I picked up a home warranty plan from Choice to be protected against the unforeseen. The moment a claim is out in, their true colors show. My claim was denied due without a valid and well thought out explanation. Feels like it was just a templated rejection. The appeals process is very one-sided and objective. A complete joke. Pay a little bit extra and go with a company you can trust and will be there for you when you need it. Otherwise, you are stuck with other recourse such as contacting the Attorney General for tour state, Better Business Bureau and taking legal action. Just not worth the aggravation. Worst “partnership” agreement I ever entered into! Caveat Emptor!

I don't know exactly what is going. I am waiting to find out if I'm getting a new washer or getting paid. They offered me 299.99 but all the washers are 350 and up. Hopefully I hear from a case manager soon.

To whom it may concern,

It was sent in on 5/26/2020 at 7PM. I would have expected to have a tech at the house today 5/27/2020, however I received a call stating they will be here tomorrow between 11 and 3. As for service we will see tomorrow, if they arrive and say they have to order parts and it won't get fixed until Friday I am not going to be very happy.

Electrical. I am still waiting to be notified that someone is coming to fix my problem. I also don’t want to go the reimbursement route because I don’t want to wait 30 days for my money. I got this warranty because I didn’t want to deal with service men.

Fridge - Inside Water Leak. Service call was scheduled within 15 mins of making call. Great job from CHW. Contacted Maurice, with service provider to confirm appt. date/time. Absolutely loved Maurice's enthusiastic attitude, eagerness, and polite manners. He arrived early, completed service in a timely manner, was courteous/respectful in social distancing and provided details of tasks completed. Absolute professional experience from start to finish.

Response time was near instantaneous. Salesperson was very knowledgeable and thorough and offered us a clear understanding and came through with excellent value. So far, I would highly recommend but will reserve for the time of a claim. For an internet search I was quite pleased to find Choice.

I have been in need of two "fixes" with Choice Home Warranty. The first was a roof leak which I was told I did not have (I was never offered it) and the second is going on right now. I have a broken air conditioner. It needs a reverse valve which is excluded from coverage and freon from the valve leak. It's a $2700+ repair and CHW does not cover any of it. I was told I could appeal, but I don't feel like that would do any good.

My air conditioner was not blowing cold air at all. I called Choice on a the Sunday before Memorial Day. Immediately a customer service representative to my report and assigned me a claim number indicating that I would hear from a local vendor within 4 hours. However, it was not until Memorial Day that I was notified of the identity of my local repair vendor, Ambient, with an appointment set for 7 to 11 A.M. on Tuesday. The appoint was kept at 7 A.M. with the problem fixed within an hour. My technician was friendly and efficient.

I was pleased with the online process of reporting a claim. I would have liked an option to ask for a representative to call me back as I had specific questions that I wanted to ask. I think you allow us to choose a vendor to complete the work but I could not confirm that. I wanted to find a vendor who was open on Monday so I did not have to wait until Tuesday but I was unable to get an answer to that question because there is no way to reach a person by phone or by email. Please consider adding a live chat feature or an email to contact someone for help if you are not providing phone support due to COVID.

BEWARE! STAY AWAY FROM THIS COMPANY!! I paid the monthly fee for a year and when I reported a problem for the very first time with my AC, they denied it. They said it was due to ineffective maintenance even though the unit had been worked on last year.

I originally spoke to Neil. When I called back to place the order for insurance, I spoke to Andy who was very professional and help me with the best plan. He offered me a very good and affordable plan that my husband and I was very pleased with.

To date we’ve contacted CHW regarding three separate system failures. The first time I had to file a claim with CHW I wasn’t sure of what to expect due to several unpleasant experiences with a different home warranty company. To my surprise all of the systems were covered, and repaired. The process to file each claim was easy whether I filed online or by telephone. The claims were processed within 24 hours, and the local contractors who completed the repairs were phenomenal.

Your new service rep came by and verified we need a replacement. Week and a half ago. Haven't heard from anyone since. Another work order over 4 months ago to fix our dish washer. Big Dave out of Del Rio. Washer still not fixed. Mad as hell. Someone needs to cal me **.

Air Conditioner not blowing. Called and customer service was great. Being as this was my first time calling they took their time, walked me through process, and I felt good about service rendered. Am awaiting call from service man. Highly recommend you to family and friends. Thank you.

The compressor on my air conditioner had to be replaced which I had to pay out of pocket. I’ve never had anything paid for by Choice Home Warranty but when I worked with American Home Shield they covered a lot more than you do. I will probably be canceling out my warranty with you.

Septic alarm activated at 05:00 am. Filed claim for service at 08:23. Received email from CHW informing me they were having difficulty finding service technician in a timely manner and giving me the option to find my own service co. I hired a local septic service and they came and diagnosed failure of my septic pump. I was unable to obtain authorization for work as we were not able to contact CHW by phone and technician had no computer available to file authorization request. I elected to have technician replace pump as I did not wish to add to my woes with backed up sewage. Reimbursement for service was denied because no preauthorization was obtained. Had I saved all the money I spent on premiums for the home warranty I could have paid for the pump 10x over. Lesson learned—home warranty useless. Save your premium payments and pay for repairs that way.

Your communication is poor. You need to update the customers on status of order. You have not at all, but the company you sent out has been excellent. You guys not so much. I am really disappointed. You offered us 349.00 for a new washer. I did not find any that cheap in the store.

Only 2 things we have had worked on since we had the contract! The guy who came out on a/c didn’t have the right tools. Had to use my husband and was dressed as if he was going to the beach. Not impressed with him. The 2 guys that came out on fridge explain everything as they were working on it. Very professional.

Dryer. The technician who came out was very good. However he couldn't fix the problem but found the problem. So I called back to Choice and they told me it's not covered under warranty and I should find my own technician.

We have yet to have a negative experience. Our appointments are timely and efficient. The service companies are thorough and polite. We are super happy that we signed up with CHW. We have recommend CHW to several of friends. Thank you.

Unfortunately my hot water tank WENT OUT. I am a Female Disabled American Veteran who USES BREATHING APPARATUS EQUIPMENT! I called Choice explained my Dilemma and a week later, STILL NO TANK ORDERED. NOTHING BUT EXCUSES! EXCUSES!

I'm writing this review at the moment because I received an email asking for one, however we are still weeks into a claim with no progress. Choice has been very inconsistent with responses and has changed and canceled technician appointments. I have received multiple different appointment times from Choice that do not match the appointment the technician set up. Also, Choice is now requiring a test to be performed which they do not cover. Very disappointing that after more than 3 weeks we have had nothing other than the initial appointment where the technician made recommendations, still waiting for Choice to react. Depending on how the rest of this process goes we may be moving to a different warranty company.

Please to say the AC is working fine. It was a noise the unit suppose to make. We didn’t know the ac and furnace used same system. We thought it was just AC UNIT only but the serviceman said it is a unit that operates both AC and the winter heat So it’s Ac plus heat pump combined (exchange). So the noise is part of it operation. I paid my 65.00 but it was worth the knowledge to know that it’s not broken and is working properly. Thank you! Having the Warranty service is a peace of mind moving into a new home and not knowing the operations of the appliances prior to purchasing and not having anyone to ask how to run them.

Good customer service from spokesman. They were courteous and helpful. I have not received my receipt of payment though. Could I please have my receipt of transaction and further emails regarding my plan or will I receive something in the mail.

Your company and the employees are terrible. You cheated us out of a $3000 fridge. Your company didn't even pay me a 1/4 of the cost of a new one. Coronavirus was full blown and ya'll didn't care that my family of 4 had no fridge or freezer. You're not even worth 1 star.

Thank you for the quick response. Highly recommend you to others. Fast service. Turns out I didn't need help but good to know you have my back. Feel much more confident as a homeowner. Prompt response to my problem and rapid communication from recognition. Thanks again so very much.

I purchased the Choice plan. I had a pipe burst inside a wall and call right after it happened in the early morning. I tried shutting the water to the house off with no success. I could not shut off the main water source from the box on the street because I did not have the proper tool. After repeated calls to Choice Home Warranty and being left on hold for an hour with no one picking up I filed a claim online explaining my situation. 4hours later I get a robot call saying a technician would come tomorrow. At this point I could not wait for them. I called a local company and had the problem fixed in a couple hours. I then called the technician and cancelled the appointment for the following day. I called back Choice Home warranty and after an extensive hold time, I explained my situation and the lady told me she was sorry but I could not be compensated. She also told me they do not do emergencies. Horrible Company!

I do not care for the fact that you will not allow your customers to set up their own payment plans with their own Banking institution. It is not fair nor is it accurate for you to decide my payments from MY MONEY on a card that was used for deposit payment. I was not informed of this fact from the salesman and highly disappointed when informed. Doubting your company will provide services that I have no control to pay!!!!

AC Repair. Easy to call and start the process. Good follow up until technician arrived. Technician called to alert on time. Work was done quickly and efficiently. Unfortunately Freon is expensive so is the sealant recommended. Lesson: Check FREON levels as often as possible. It's a very high cost factor.

I had a very pleasant experience purchasing my warranty. I have had a horrible experience with my previous home warranty company and need to change. The representative was extremely knowledgeable and very helpful. The price of the warranty was lower than with the previous company and I have much better coverage. Also, my service fee is lower.

Place a call to Choice on a Monday and was told I'd be contacted by a local company. Soon after I was contacted and given a service date for Friday and given a 4hr window. Friday comes and so does my window. 2 hrs after my window closes I call the company to find out where they are. I am told an emergency came up but they were still coming. It is now 6.30 pm. The service person arrived, told me my problem and said it needed to be replaced. 4 days later I contacted choice to find out my next step. I emailed with them 7 times. The only answer I received was that my repair was approved. I repeatedly asked what are the next steps, is there any out of pocket expense and a few more questions that STILL are not answered. I've never had a warranty like this so I don't know what is next and STILL GOT NO ANSWERS.

I noticed my a/c was not cooling sufficiently so I submitted my claim on a Saturday with a holiday on Monday and I was pleasantly surprised when I received my notification within a couple of hours that a technician would be at my house on Tuesday.

I bought my warranty and was told a 30 day money back guarantee and because they made a mistake and warrantied the wrong home I TRIED IN VAIN to cancel the policy. They had my old property that I was moving from. I called at 815 am and I am still on hold after I have been hung up on more than once. I am so mad. I have never had such bad customer service.

The process of requesting service is wonderful, easy and convenient. I was contacted quickly and an appointment scheduled. My issue is with the Vendor - Tech line Heating & Cooling. They keep changing my appointment and putting it off as if this is not an important issue. Having furnace issues in 80 degree weather is problematic. I tried calling the Vendor, but they aren't answering and their mailbox is full. I was scheduled for this morning between 7-11a.m. I get up and make sure I'm ready at 7a.m. only to find that my appointment was changed to Saturday, 5 days later. I initiated service with Choice on 5/21, this is the 3rd reschedule by the Vendor.

Claim was denied and then we contested that decision. The claims representative called and asked how she could assist us, but she was sticking with the original decision. Why offer help, when you don't have any intention of helping. If you cannot be responsible for the workers you send here to complete work, maybe you don't need to be in business. We will file complaint with the BBB and reach out to our military community for more backup.

I was very pleased with the service provided by the serviceman that came out to repair my washer. He was not able to be there the original day scheduled, but he called and kept me posted as to exactly when he would be arriving and walked me through the process of what was wrong with the unit and how he fixed it.

AC repair. The company was quick to respond. Service man was competent and was able to fix the problem. Happy with the whole process. He wore a mask and used sanitizer before entering our home. He explained the process he was doing.

Easy in and out. Done. Fixed ac. I need a new a/c but instead keep fixing same problem. I think that's dumb but it's cold and it works for now until same issue happens again...However company has been fast and got my issues solved.

I filed a claim. I was told I had a leak. Was not covered. It was not a leak. I was told unit was freezing up, I was told it was not covered so I had to pay for the repair. Very bad experience. I will not continue service with Choice Home Warranty.

Victor who was the technician who came to service my air conditioner was on point. He started from the outside in and gave me important information about my unit and how to use it. This gentleman was very kind, informative, and knew his skills.

You approved my claim for water heater replacement, but then I found out I had to pay $455 to have it installed. I understand that nothing is free But I still have no hot water. Would like to know when I will get job done. Been without hot water since 10:40 pm 5/23/20. Today is 5/25/20. You did an excellent job of customer service in expediting my claim and I thank for that.

Technician was very good at his job. Came in and diagnose the problem. When he return he install new component, all is good.. Very good.. My only question I was inform of was with what we are going thru with the virus, why is there No Mask being Worn when entering a home. Some people don't really care, but others do.?? But very good Tech.

My claim is not covered at all!!! Choice covers small issues but when I really need help I’m not getting any. Even a percentage would be helpful. My sister who got me into choice told me choice probably wouldn’t cover any plumbing but I was expecting a small amount. I don’t think it’s fair at all. Also not fair to not be able to speak to a representative!

James from from JB Services fixed the problem in about 5 minutes. The water float had stuck in the up position so water could not be dispensed. Great service!! No additional charge. We will contact them if we have any further problems.

Technician came on time, quickly identified the problem and wasted no time in resolving the issue. He was very polite and showed respect for me and my property. To complete the service, he needed authorization from Choice Home and they responded quickly. I would definitely give him a 10 out of 10.

Repair person shows up right on time. Soap dispenser wasn't opening properly leaving soap all over the dishes. Man guesses it's not getting enough water. So, he checks shut-off under sink and for some reason it had just closed. He opened it and water went in. I didn't even know there was a shut off.. So that was it. He showed me the problem and explained it.. He checked the machine out good and cleaned up. Now comes the best part. Gave me the bill and the $130.00 on top was crossed out & $60.00 written in. So, I did save more than half the reg. price.

Air conditioning unit - Choice was painfully slow in authorizing the repair. They did not approve this request until I pointed out that they were in breach of contract and demanded that a member of choice management call me with an explanation. They have not called, but the work did get approved.

The contractor was on time and very professional. He had his mask on the entire time he was in my laundry room. He cleaned up after himself and left my laundry just as clean as it was when he entered. He explained the process and thanked me. He even followed up to ensure all was well.

Choice Home Warranty is one of the best home warranty companies. There are no problems filing a claim, you receive a speedy response, and the repair companies selected are great! I am loving my decision to switch from American Home Shield.

I asked for a quote & price was quoted & made my phone call & it was taken care of immediately. Fast & prompt service! We went over my Policy and all questions were answered quickly. Price was very affordable and now have Peace of Mind.

We recently purchased a home that HAD a Choice warranty that was transferable. By the time we closed and moved in we learned that the warranty had lapsed. Choose was willing to rewrite the warranty at the same rate it was originally, saving us significant money. Very happy with their customer support! Thank you!!

My experience with the sales representative, Marc, was that he was condescending and pushy. When I wouldn't agree to his forceful push of a three year term, he then became quite dismissive and quickly rushed me off the phone. He also gave information that was inaccurate such as stating there is no limit to the amount of a claim that will be paid when the contract clearly stated otherwise. After receipt of the policy, when I brought it to his attention that what he said contradicted the terms of the contract, he became defensive, cut me off, and talked down to me as though I were incapable of reading simple English. I am an attorney so I am more than capable of reading a contract and what he sold me on during the conversation was not true. I am uncomfortable doing business with a company that lies to get you on board and binds you to contrary terms. I will be cancelling my contract as soon as business hours resume.

The technician arrived at the specified time, was very efficient and took care of the problem, in addition checked all the vents and other parts and left me with a well running air conditioner. I was very well pleased with the service.

I purchase via a friend recommendation. Had an issue with ac. Forgot I bought the service. Call late Friday. AC was fixed by Saturday afternoon. I'm truly amazed. The tech was friendly, knowledgeable and explained everything he was about to do. He was even Cov19 responsible. I will recommend this service.

The plumber was prompt and did an excellent job! He came in the allotted time and very professional and knew exactly what he was doing. Thank you Choice Warranty, I will recommend more family members to u guys. Once again thank you!

Our GE 30-inch Over the Range Microwave Oven failed on 5/16/20, and called Choice Home Warranty. Service was performed on 5/18/20 by J&B Services, and they determined the 1.9 cubic foot microwave had a bad transformer, and the repairman would call later to let us know when part available. However, received an email from CHW on 5/19/20 that unit will not be repaired, replaced instead, offered $169.99. After researching comparable units, found viable equivalent unit at Lowe's for $269 on sale. Contacted CHW, then Case Manager Cheryl ** via email, she approved the purchase on 5/21/20. Went to Lowe's, ordered new GE replacement, arranged for replacement of old microwave when new unit arrives.

My Sink the water was going down slow then it stop going down. CHW sent two plumbing. At first they didn’t not fix it but CD Holliman the tech Mike did a wonderful job. He was so knowledgeable and thank you again. Mike save the day!!!!!

I am currently looking for a new home warranty plan and when I find one I am going to tell the five people that I had sign up with you guys to leave in about my Experience with Choice. You guys sold me coverage on on a above ground hot tub. I explained exactly what I had when I had a problem with it. You guys could not find someone to come out and take care of it. When I found someone I was told I would be in reimbursed then when it all came down to it you guys said you did not cover above ground hot tubs so I lost the money that I had for the service contractor to come out and look at my hot tub and I lost the money that it cost me to fix the hot tub then I called guys back and ask them if they sold a above ground hot tub package and the salesman trying to sell me one. This is not good business. Is the most horrible experience I’ve ever had with a company.

Our shower handle broke. The first plumber was useless & would not call us back. After 10 days CW got us a new plumber. Plumber came out that evening & the shower was fixed the next day. They also waived the 2nd service charge!

The experience with everyone overall was very professional. When it came time to replace my refrigerator I would have like to receive full compensation for my refrigerator. We didn't receive full compensation and had to come out of our in pocket 500.00 which was totally unexpected and inconvenient. We thought we would receive complete reimbursement for our loss.

Air conditioner not cooling. Low on Freon. Cooling nicely today. Service man with Expert Heating & Air very nice & called & came out even before 11:00, the time I expected him. My only problem is when I signed on with Choice I was told any service call would be 45.00 but I was charged 60.00. I would appreciate if you will check into this & advise. Thanks.

The serviced received today was excellent. Everything was clearly explained and all questions were answered. Thank you for being so accommodating and patient! Your company came recommend to me by my neighbor and I was impressed when she told me what you offer! Looking forward to being insured by your company!

At your service repair was very responsive to my needs & did a complete and thorough repair on my appliance. He was highly knowledgeable on product he worked on. This technician was very respectful & courteous. I would request his service again to address a problem on any of my appliances.

Easy to submit a claim. Response time is quick and technicians send are quite reliable. The great relief to know if something breaks it'll easily be fixed. We are new to this home and it seems that everything wants to stop running all at the same time. Even during these uncertain times choice has made it easy and safe to get repairs done.

After calling and reporting the issue I asked them to try to expedite the service call because the heat must have been off for a while as it was cold in the house when I awoke. I do understand that you have procedures to follow and that it all takes time. Then around 2:00 PM the furnace started working on its own. My issue is not with anything I listed above.

Our capacitor went out was not putting cool air out. Was coming on just not doing cool air. The attendant was very knowledgeable and very polite. He told us what was going on with it. He also explained how he was going to fix it.

The gentleman that came out was great. My pool is still not fixed and Choice didn’t cover the whole amount??? I thought that why I had insurance. Fix or replace??? This is the third time I have call Choice about this problem and it is still not fixed.

I was pleased with the man that came to fix our air conditioner problem. He was polite and knowledgeable about our problem. Fixed the problem fast. I would recommend this man and the Choice Home Warranty to anyone. I plan on using this man for any future problems.

Technician arrived on time, very professional, had my problem resolved in a very short time. While here he ordered a new dryer filter which arrived in three days. I have a Kenmore dryer and thankful the technician was a Sears technician.

Whenever I filed a claim, the service vendor was assigned in 2-4 hours and the repair companies did fix the issue. The new claim reporting is online. I don't have to call anyone and wait on the phone. The emails/messages and status update is all through text messages, voice messages and emails. I like that I don't have to call Choice to get the problems resolved.

Microwave Repair. I feel the Technician who came was very professional and pleasant, focused on the problem, and gave helpful information concerning the product he was repairing. However the repairs made, now have developed a loud rubbing sound as though something is scraping or dragging that shouldn't be rubbing together. The day after it was a faint noise, but now is really loud. Visit was Mon. 18th, 2020, Will have to schedule another visit, it too irritating to ignore even though the turntable did get fixed.

Cyntha ** was very helpful in helping us choose Choice Home Warranty. I hope we will be as happy with this service as expected. This company seems to be the answer to our needs. Let's hope that that is true!!

This is for our other home at **. Air conditioning system wasn't functioning properly. Marcos and Patricia from the servicing company was prompt, professional and know their craft. I highly recommend them. Unrelated to this, I thought we agreed on a $45 house call. However, your customer service did not find it in the records. I paid $65 as asked but will appreciate if you reduce it to $45.

I think this is the fourth time calling to get an in home service. However John was the last agent that came to take care of the last two issues I had. He is an awesome person. He is very courteous, professional and thorough. I think he is so awesome and so is Choice Home Warranty. I hope to renew my contract once it is up in December. Kudos to John for great service. It is so hard to find this day and time.

I was shocked at the fast professional service! I figured they would be a long time being a warranty. Was called back within 15 minutes and had a plumber at my door in two hours. Couldn’t thank Kennedy plumbing out of Jacksonville Florida.

Our freezer section of our French door freezer stopped cooling. Submitted the claim and it was scheduled for service almost immediately. Technician was able to reschedule sooner than the appointment from CHW. Very professional; explained everything to us as he worked on it. Submitted the repair to CHW and we had the response and resolution before the end of the day. Super fast response and we are very happy with the technician and resolution. This is why we have been customers of CHW for many years (and will continue while we own a home).

He explained everything that I needed to fix the drain. He explained that due to the fact that my sink had rusted on the bottom, I would need to replace it so the house would pass inspection when I put it on the market to sell. He did what he could to rectify the situation.

I found out that my toilet tanks were leaking water. The recommendation was to replace the inner workings of both toilets. The plumber sent by the company had the inner workings for both toilets with him and so he was able to, in a timely manner, replace the workings in both toilets. I think the $65 home visit charge was very worth everything that he did.

AC was not working. Contact Choice Home Warranty. They had my job assigned to a contractor within a few hours and a repair person out to the house within two days. Repair person quickly isolated the problem and repaired my system. Warranty company covered cost to repair, all I had to pay was my deductible.

The Master Bathroom Toilet is still malfunctioning, although the Technician advised that he could not and did not see the malfunction. However, the Toilet in the Master Bath malfunctioned, again, on the night of 5/21/2020. The second bathroom toilet is working fine, however.

Microwave stopped working. It was odd that I was informed of my appt by the service company before I was contacted by CHW. Usually it is the other way around. Great service by both the technician and CHW. CHW representative was very helpful when I needed assistance. The technician called to say he was going to be 30 minutes later than originally thought, which worked out fine. Tech was very courteous and respectful.

Very satisfy with Elements Air Conditioning company. Took their time to find out what the problems are with our unit. Spent several hours and two days to work on the unit. Would highly recommend them. Hopefully if we need them again I would request them.

Very dissatisfied!!!! Instead of replacing my dishwasher, it was decided to replace it but they were not going to replace it because clause F16 says they can offer cash only. They offered $179. That didn't cover the replacement or even the repair. I ended up getting $400, still waiting for the check to arrive, which covered a basic dishwasher on sale but not installation so I'm out $230.

Folks are very fair and knowledgeable. Answered all my stupid questions. I've heard good things about Choice. Would have gone 5 stars if they would do a little more for veterans. They do offer a reduced premium for 3-5 years, but require all the money upfront. Why not truly appreciate the service member and reduce the annual fee without the long term?

My new account # is **. Experience was top notch. Representative was polite, courteous and helpful. Knew exactly what I needed to ensure I had the right coverage. The representative gave me insight on the product, explained and answered my question and ensured I had the right coverage but also gave me the coverage as a great value.

This company will do whatever they can to avoid paying on a claim- they will gladly take your money for the warranty coverage and the service fee but will not honor the warranty. They will use the maintenance clause even when the tech assessing the problem advises that the issue is not something that will be captured or discovered during a maintenance check. Dishonest business practices. Very difficult to reach my case manager, left several messages and emails with no return call. Waited on hold for 30 minutes with customer service- was disconnected when the agent placed me on hold. I tried these guys after my previous warranty company raised their rates a bit, very big mistake. I should have stayed with them, buyer beware.

My garbage disposal has been on the blink for a couple of weeks, I filed a claim electronically and the repair person was dispatched the following day. Travis from Simrel's Plumbing was very good. Professional, personable, on time, and quick. He diagnosed the problem, fixed it and was gone in a short time. Cleaned up after himself.

#1 - I really appreciate that you do not have to wait in-line for the customer service representative. Leave your phone # & they promptly return your call. #2 - I wanted to change the service tech from the one they assigned to another that I previous had and liked. They accommodated me and sent the tech I requested right away. #3 - the technician's diagnosis was quickly approved and once the part(s) arrive we should have the claim resolved! It's been a pleasure working with CHW company compared to my previous warranty provider!

Repair person from Sears came and replaced the heating element in my dryer. He was on time and efficient. He seemed friendly and knowledgeable. I am satisfied with the service. I would recommend Choice Home to my friends. I think this was a great experience.

AC Repairs. Great service. They connected me with the service company within a reasonable period of time. The repairs man was on time and did the job well. The service company repairs man after completing the job gave me valuable recommendations for the future. This was very helpful information.

We got a recent appointment. They called prior to arrival. They were On time. They were COVID compliant. They were friendly. They provided excellent service. I am So glad we had the 2 service personnel who were dispatched. Problem solved.

After 1 year of having a warranty with Choice, I made my first claim. My $1200 washing machine broke and was too expensive to repair. I was originally offered $200 to replace it, which I of course denied. After that, to speak to someone regarding my claim took forever. Meanwhile I am out of a washing machine. After finally talking to an adjuster I was offered the maximum of $425. I was told that the policy states (which it does so beware) that they are only required to match similar features and apparently they get to determine which features not the consumer. I need a washing machine with the heated sanitation cycle and you can't get that for $425. But she said it's ok because I can still get what I want I just have to pay for it myself.

Toilet flushing system (American Std side handle) is inoperative. Submitted claim on Thurs 20 May by internet after waiting on phone 30 minutes, requesting call back and the submitting claim by internet. Only response is request to rate service. Am looking for call back, or at least internet response beyond rating service.

Fast and easy claim. Tech company called back within 20 minutes after the claim was filed. Couldn't repair microwave, I got a replacement check to partially cover a new microwave. The parts would have been more to replace the microwave.

The rep. was kind, considerate, knowledgeable and did a good job. You should give him a raise at the end of the year. I spoke to rep. a week ago that got a little irritated at me, however, he and I will get over it.

The drum in my 15-year-old washer stopped turning. Tech arrived within the window. Very polite. He immediately determined that the drum had broken loose from the power source. The cost of the repair was about $750 and the drum was no longer made. Choice gave me $350 towards the replacement of a new washer. I bought the washer 15 years ago for $550 so I considered it a bargain. What was most impressive was it broke on a Saturday, and I submitted a claim on my computer. I received notification back from Choice on Sunday saying that a Sears Tech would be arriving between 8 AM and 12 Noon. He arrived at 8:30 AM. Great Service!!

I am still very unhappy with how Choice handled my Problem with my clothes washer over a year ago. I am very, very pleased with how my problem with my clothes dryer was handled. Carlos the technician was very professional and fixed my problem in a timely fashion. Southern Nevada needs more Technicians like Carlos.

As I am Purchasing a home and was looking for a home warranty and came across Choice. They contacted me and I decided to purchase a total plan home warranty from Choice. Really liked that they respond within 24 hours.

I have warranties from Choice Home Warranty on 2 rental homes (which are both ver $400,000). I have had the warranties for over a year. Just recently both homes had an issue that required Choice to assist in repair. The first issue was a hot water that went bad. Although, Choice said they would replace the unit, it took them 5 days to do so. All the while, the mother had just come home from having brain cancer surgery. She and her family had NO hot water for 5 days. A simple 2 hour replacement was all was needed. Choice played games with me and I finally had to threaten legal action before they got serious.

We inquired about the service and cost of Choice Home Warranty. The warranty service with Choice was lower in cost than what we were paying with the company we had, especially since Choice had a six year option. The representative was courteous and very helpful.

My AC went out so filed a claim on 5/18. I received an email 5/19 letting me know that the soonest their vendor can take care of me is Tuesday, 5/26. I cannot get through to anyone by phone so I have left messages for someone to call me back. Still no one has called me back. It is 100 degrees outside here so it runs around 89 degrees inside my house. I cannot reach anyone to find out what other options I might have. I have been paying on this policy for over 2 years and this my first and only claim ever filed. This is unacceptable and my first experience with Choice is not good all.

When I made the call I was not ready for the response and professional service I was about to get. The person who took my request was excellent and gave me some relief. She said she would have the work order place. I would get a call within 24 hours. Well it was more like 24 minutes that I had a date, time for repairs. From the beginning of the call to the finished w/o was just over 24 hours. Great job Choice. You are the best.

Refrigerator. Service was here the next day and diagnosed the problem right away. Was clear on what to expect. You hate when something fails but with service like this it was not a problem. Love this better than my last company.

Updated on 5/24/2020: Air Conditioner failing. Claim opened quickly 5/21 - excellent. Svc co. Scheduled svc call 7-days out 5/26 - not good. Svc co. re-scheduled for 2nd day 5/23 - very acceptable. Tech arrived @ 4:40 PM 5/23 - acceptable. Tech was unprofessional and rude - not acceptable. Tech said it would take 24 hours to defrost; Owner of Svc co. said "about 2 hours to defrost". (It took 2 hrs.) Tech made other statements that were not true. Tech said "this is a holiday weekend, so "I will be back 5/26". He said, "I better not find it iced-up when I come" and left. Tech indicated "probably low freon". No indication that he could fix it or when we could expect it. Choice performance - excellent; Svc - not so much!

Bath Tub Faucet had a slow leak and was not repaired and now leaks faster. Choice site will not accept my response. I have reviewed the form and nothing is wrong. Probably because I told the truth. Choice has dropped in my opinion of them. Sorry sacks of **.

Myles ** was the representative I talked to, and he was super kind, knowledgeable and very helpful. He tried his very best to give me all the information and if I had questions he listened to them and answered them in detail. Very good experience.

My dishwasher could not be repaired, so you did a buy out for $179.99. I paid $45 for you to tell me that my appliance was broken. I knew that! Your buyout amount is not enough to replace my dishwasher. I have checked several sites, and can’t find and at that low price. This is one of several things we have called in on, and you have been unable to repair it, or it wasn’t covered. We haven’t had much good lunch with your company.

Ac stopped cooling, repairman visited, said condenser is shot. Choice denies coverage, stating damage due to poor maintenance. Ac has been maintained regularly. I have documentation. Appealed. Was assigned a claim rep. who never contacted me personally. Past claims have been denied for some reasons, Choice has not acted in a professional or honorable manner. I will be contacting the BBB.

Plumbing repairs. Professional & knowledgeable From Choice As well as from the plumbing company that called. He also called on the day he was to arrive & said he would be late but he came at the time he committed to be here. Amazing fast service.

My hot water heater started leaking. I went online and filed a claim one morning. The next morning there was a plumber at my house taking care of the problem. They were speedy, did a good job and Choice took care of it!

Technician was very nice and very knowledgable, he knew exactly what was wrong, he ordered the exact part needed, and was back within 48 hours and had the refrigerator back in working order. The service we received was amazing.

I've been having problems with my ac for a few years now and all I get is patch up work and I haven't filed a claim in over a year, so what do I have to do to get it repaired? Not file in a few more years?

Was getting humid outside and turned on the Air Conditioner. Nothing. Upon looking into why the air blowing out was not cold realized fan blade was not turning. Thinking about it when lying in bed trying to sleep remembered I had Choice Home Warranty. Logged in online. Put in a claim. The next day I had an email saying G&A Heating and Cooling would be out. They were promptly on time and diagnosed the issue. Contacted CHW. After approval they were back the next day and I couldn't be happier. Great that I could just put the claim in online 24/7 and the technician was professional and did a great job.

Harris County Appliance Repair. The technician knowledge was very impressive. Due to corvid 19 he presented to our home masked as my family were also masked for his protection also. Ice maker had not worked in 3 weeks. Saturday before his arrival the ice maker started to work. He explained the unit needed replacing. Very respectful. In proper uniform to present his company.

AC STOPPED WORKING. Excellent response to my claim. CHW authorized replacement of my AC unit with NO hassle and NO nickel and dime issues. Strongly recommend CHW to anyone. Great pricing and claims service.

Great experience with Choice, technicians have been great, I have a peace of mind knowing I have Choice as a home warranty. We recently purchased a home, not new so uncertain how well things were maintained. The home warranty was purchased by seller and we decided to renew once it expired, so glad we did!

AC Repair. Choice Home Warranty did it again! Within minutes of placing a claim online I was contacted not only by CHW but a local HVAC contractor. The contractor came on time, was professional, personable and even answered questions I had. I ask a lot, because I like to learn, and he was very patient and explained what he was doing. I not only recommend CHW but Superior Services as well.

Ice maker repair. Choice responded quickly. Fernando was courteous & efficient in his repairs. He practiced safe distancing & wore mask & gloves. I now have ice thanks to Choice. They kept me informed along the way. Definitely happy with the results. He had everything he needed to fix the problem & gave me his contact information for any future issues. He is with Universal Repair.

Our cooling system tripped and needed repair. So we called Choice Warranty about our problem - we could feel the heat especially when we are going to bed, the fans didn’t help at all. Choice immediately sent us a message that a technician was scheduled to come and check. To make the long story short, they not only repaired our air conditioner but replaced it with a new unit. Thanks so much to Choice. It is true that with this warranty you won’t have to worry about your appliances. They are for real!

I received professional and fast service. Would and have recommended CHW to friends, family, neighbors. CHW is unlike other warranty service that I have experienced, they are always True to their word. They do not have you pay for services for years, and when you need services the other company will say that service is not authorized, after you been paying for many years. Thank you CHW for

The sales person I spoke to was very knowledgeable, she was patient, answered all my questions, very pleasant and friendly. She made sure I received all the discount available. They sent me the policy within 1/2 hour, when I spot a typo on the address, I called back and they were very responsive and corrected it immediately. I sure hope that is an indication of their responsiveness if I ever have to do a claim.

My A/C unit was freezing up on Sunday and I placed a repair order that night. We had a call Monday morning that a tech would be to my home between 11 am-3 pm that Monday. They showed up at 11:30 am! I'm so glad that I chose Choice Home Warranty!

Jason arrived on time. He explained my problem and how to fix it very well. He was very patient with me and my lack of knowledge. Jason was also very professional in the way he performed his job. I would recommend Jason to any of my friend. Job well done. K

It took 2 weeks to replace the water heater and had to pay twice for the service person to check the system. After complaining almost every day they allowed the technician to purchase the heater. Tosha ** who is in charge was rude and uncooperative about my complaint. I will never recommend your company.

This plumbing job was completed in a clean and timely manner. Benchmark Plumbing and Rodding did the job and were very professional and and answered all of my questions and concerns. Choice Home warranty is a great company because they schedule all covered services and always call the customer and send an email as well telling the customer the name of company providing the service with date and time. Thank you Choice Warranty.

Found opening a policy to be quick and easy. Nathan was very knowledgeable and personable. I have yet to experience any service issues but am hopeful they will be resolved quickly when I need the assistance. I have heard good things from my niece who recommended you to me.

The technician did finally contact me, scheduled an appointment for the next day and showed up for the appointment. He diagnosed the issue, CHW approved the repair and we are waiting for CHW to forward the part to the technician for his installation.

I am very happy with this warranty. It was super easy to file the claim and within less than 24 hrs, the technician was already assigned to the case. The technician came on time and was very knowledgeable and professional. He diagnosed the problem quickly and filed an authorization with Choice to get the parts. The authorization was approved very quickly by Choice. The technician has ordered the part and we ware just waiting for him to receive it. Overall, very happy and very satisfied with our warranty plan.

The first repairman you sent took the $65, said he needed to order a part, and disappeared forever. The second guy was great, but was a plumber, and diagnosed the dishwasher as the leakage problem, and he was not an appliance technician. $65 again. The third guy was also very good, but said needed to order a pump, and wasn't sure if they still made them or not. Was going to try to order a pump - another $65. I emailed Choice and asked for an update, which I have not received yet. I have spent $195 so far, and still have a leaky dishwasher. I assume when/if the third guy comes back, I will owe another $65 - really not feeling right at this point.

I had a heating and cooling company come out and inspect and try and fix my AC unit that caused a foul odor in the house. They charged me 300 dollars and did not fix it properly. Choice Home brought in the right guy and I only had to pay for the service fee and it was fixed. Thank you!

It turns out that this insurance is not helpful. When needed it’s either excluded or not covered. Even when covered the limits are so extreme. My 900 dryer stopped working and you didn’t want to repair so you only paid for a standard dryer of 399 dollars. Same with a refrigerator I had when it had an issue. There you paid me for the part that was not made anymore. After 4 years I have decided that Choice is not as good as others I have had that actually fixed and repaired things. I will not be renewing.

I get a request for a review before I get a order number, that's good. The guy I talked to was more worried about selling me a long term contract than anything else. I still have no idea of the contents of my contract. Can someone there please send me the information that I am paying for? Thanks.

The company that I had my last home warranty didn't cover the garage door opener. Not only did Choice Warranty cover it, the fee was $60 less. The young man who worked on it knew his stuff and fixed it better than it was before.

Choice Home Warranty has made tremendous strides in the last few years. Customer service has improved steadily with the use of current technology. The increase in the number of qualified, professional vendors has helped improve response time and customer satisfaction. I have been pleased with your services and grateful to have the coverage when those unexpected problems occur.

I’ve had a Choice Home Warranty plan for 9 months and had never used it. On 5/17, I called about a leaky toilet and to my surprise got an email back about a technician coming the next day. The phone customer service was excellent and professional. I was truly surprised by how quickly everything happened. The technician that came to my house was professional and helpful. He submitted an estimate and was back on 5/19 with the parts needed to fix the problem. I was concerned about having someone over the house during the Covid-19 Pandemic. The technician, Adriano had his mask on as I had mine. This reassured me that they were taking measures to protect themselves and others. He will be returning to replace a valve that didn’t fit but left everything working fine.

I gave you 5 stars and do appreciate the promptness with which my order was addressed. However, I felt the "automated" voice which called with confirmation was unnecessary. Can't you hire a person to make these calls? Lots of people need jobs!

Spoke to a very nice representative. He told me 85. Per repair. As soon as I hung up. A quote special of 75 came up. Would like that change on my acct. I’m on social security. Every penny counts. Thank you.

Very poor customer service! Called my claim on Sunday morning that my A/C in my house was not working. They scheduled a repair for the next day between 11:00 and 3:00. The repair person finally arrived at 8:30 PM after dark. Went to my outside condenser and said he wasn’t qualified to work on my unit and left. I called the next day to get another repair person scheduled. After several calls, they scheduled a repair person for Friday! I explained to Choice that I needed repaired sooner as my house is in excess of 80 degrees. They are uncaring and inflexible. I think I am going to cancel my contract with them! Do not use their service! In a word, it is TERRIBLE!

Central heat was repaired by installing new heating coils. Great job done. Thank you for the service technician, Jeremy, with Streamline HVAC repairs. Heating unit was repaired successfully and I am now a happy camper. Would highly recommend Streamline HVAC Repair Services to anyone. Absolutely a gentleman in all regards. Polite, professional and business-like. Would highly recommend the company and recommend purchasing the home warranty service from Choice Home Warranty.

Air conditioning. Great customer service and speedy claim request set up to include requesting and the scheduling of the arrival of the tech. and the approval of a new unit. I would recommend Choice Home Warranty to others. Low monthly payment or one time fee for the warranty. Glad I was introduced to this company.

I was just calling in to inquiry about a home warranty, Nathan was knowledgeable and friendly. When I was trying to get off the phone and review info I had gotten Nathan asked me to wait and he came back with a 3yr plan offer. It was interesting and after a few more rounds I finally went this the 3 yr option. He was clear and easy to understand and answered all my questions.

I was online looking for a quote. As soon as I entered my information an agency called me and convinced me I needed a 6 year plan. I say convinced because I said "no" several times because I DO NOT EVEN OWN THE PROPERTY yet!!! We hadn't done the house inspection, or financing. He assured me I could read over and cancel "within 30 days" and "at any time". Fortunately I was able to cancel 5 days later. The rep was very nice and helpful and was able to help me with a more suitable arrangement. Everyone I spoke to was nice, I just don't like being pushed into something after I've said no.

I was contacted by Choice representative to renew nice three-year contract and was agreed upon swindled the exact contract I was in for another three years +6 months with a service fee of $45 and I requested that in confirmation should be emailed to me. When I received the email I noticed the service fee stated $60 each time. I called back to customer service resolution department and the matter was corrected instantly and I received an email to that effect. Good job Choice, working with your elderly during this epidemic.

We are obviously new to your company. We can only hope that the service that we receive in the future is as pleasant as the service we received today. Tasha was polite and respectful and very pleasant to deal with.

Call for a quote this morning and I already had it 3 quotes but Mr. ** made everything so amazing and a great deal impossible to pass! Thank you! A very happy customer! Looking forward to our 3 and a half years ahead of us.