Choice Home Warranty Reviews

Service tech was here on time. Was able to figure out the problem right away and ordered the needed part. Very friendly and professional. He called me later and said the part was ordered and should be in by Saturday and will call me to schedule to come back.

Excellent communication and execution Of tasks completed to fix the problem. Very professional and friendly. Quickly assessed problem, determined solution and completed work in A very effective and timely fashion. Appreciate very much his customer service and professionalism. Will definitely recommend to others Choice Warranty.

This is my first time using Choice Home Warranty. I am very please so far, the customer service is Great, the ease of placing my claim was done quickly and the cost of the service is affordable. My Technician came out at the promised time. Have not had the work done yet but will let you know when it's completed.

Five or six year warranty. It barely covers anything. I've had to fight the few times that I've used the warranty. This is a sham. The techs are great. The warranty the company horrible as always. Horrible because I have to keep fighting get things fixed when I've already paid for it.

Techs. were ahead of scheduled time and were professional. Would prefer to use same company in the future: EAST HEATING AND AIR. The Techs. were respectful for my lack of knowledge of the AC problems. They explain the issues to me in very easy language so I could understand the problem.

So far I have loved having my Choice Home Warranty. It helps keep from having large unexpected bills, the service is really good. Just overall a really good experience. I will continue to use Choice as my home warranty provider for the future...

Because of the virus you were having problems finding a provider that was willing to come into someone's home and I understand that. I told them I had a personal plumber who came out to the house and follow your rules. I will see how this goes.

We were very dissatisfied with the lack of compassion on your part as we had to keep calling you for service on our AC in the hottest week so far. It took 4 days of us calling you and the Techs to get service.

After finding a leak on the kitchen floor I called Home Warranty. It was a pipe in the wall that had the leak. It was fixed in a couple of hours we thought. Well the next day we had another leak, which the plumber said might happen. He is coming tomorrow to fix the second leak.

The technician was purely wonderful! Although scheduling was a touch confusing as I received multiple phone calls regarding my appointment from several people from the vendor. I was told in my initial call that it would have to be Monday. Then, I received a call the next day saying they could work me in on Friday. The tech came on Friday and was very knowledgeable and fixed the issue quickly. I proceeded to get four calls on Saturday and Sunday to confirm a follow up. This was not necessary per the technician.

I submitted a claim to have my ac looked at since it has been a week since it was working. So when someone finally came out it was 4 days after the claim was submitted. The tech said that something had went out on the ac and it should be back blowing cool. He advised me to close all the windows in the house. After doing so the ac still wasn’t blowing cool air. It’s still blowing the same hot air as it was before. I have contacted support but still haven’t heard anything back yet. The fact that you have to pay for the service call and the problem still isn’t fixed is a really big inconvenience.

Nothing is ever covered. I could have save the $1500 I spent on the warranty. Nothing can ever get fixed and I still have to pay the fee for service. That leaves me in the same position I was in before. I will never recommend you guys ever again.

I am very pleased with the service of my air conditioner. The service was quick and complete in a timely manner. The service provider was very pleasant to work with. I would highly recommend the service I received to everyone.

Took too long to replace the snap on waterline. Technician had to wait too long to get approval then had to go get the item needed came back and had to go back to the store because he need something else to go along with it. Had an extremely difficult time removing and replacing the water pipeline. He did a lot of pushing pulling. He also put his foot under the sink. Was not a good experience.

I have witnessed a great service for my service request from the start to finish. Lori who was my case manager provided excellent customer service. She emailed me her direct contact where I emailed her and left a voicemail. She returned my call the following day and completed the case without any issues. Keep up the good work.

Our realtor recommended Choice Home Warranty and I have to say everything he raved about was true. The company is very easy to work with and incredibly responsive. Our house has proven to have a few more surprises than we had expected and Choice has been there to help us with that. The technicians that service the calls have been very professional and knowledgeable. All in all, I would recommend Choice to everyone looking for a home warranty. Nice job!

After an initial slow start the service was excellent. The Tech sent from Al's Appliance repair was pleasant and certainly knew his business. He had to place an order for a part and came back to replace it as well as another potential problem with my machine. All in all if your washer has to crash it was good to know that Choice Home Warranty and Al's Appliance has my back! Thank YOU.

Phone line was breaking up bad but the representative didn't mind repeating herself many times. She was very patient. She made sure my contact info was updated being this was my first time calling. She also made sure I understood all details.

Under counter ice maker. Statesboro Appliance has sent techs out 3 times so far. They replace a part and leave with the unit running. Makes about 3 loads of ice and then starts grinding. They are coming back tomorrow. They don’t know for sure what the problem is but they continue to work on it. So we are being patient and will see what the end result is.

Had a great experience talking to Tony and finding out what the plan covers. He was not pushy but very informative. We signed up for the 3 year contract. Checked out other companies and CHW made us feel the most comfortable without any kind of hard sell.

Got here early, was quick and efficient. After being without air on the hottest day of the year at 115, it was a relief to have the air back on. WE hope it doesn't go out again, but if it does, we have our warranty to help us.

The technician you sent was fabulous..He was very efficient and completed the job in a timely fashion. He is a credit to your company. John was extremely courteous. He had to change the dimmer switch and he did so. I no longer am afraid to turn the fixture on...

Ralph ** was very knowledgeable and helpful and answered all my questions and concerns. I was referred to Choice Home Warranty by my real estate agent and will gladly recommend to anyone I know that would benefit from this program.

Mr. DJ examined the issue and submitted the claim but it was denied due to the incorrect installation of a water line. The line in question was inside the wall behind the bathroom vanity and wasn't visible. In short, the issue derived from work that had been done to the home prior to our acquiring it in 2005 and was not readily apparent. Reason for denial of the claim listed "improper installation" but there was no way of having known the condition of the water lines. Information provided at the time of purchasing the home simply listed pipes/plumbing had been newly installed.

Our ice maker stopped working so filed a claim and an appointment was made for a technician to come and do an assessment of the refrigerator ice maker in a reasonable time frame, which was great. The technician was very thorough in doing the assessment and was polite and knowledgeable answering our questions. It took two days for the claim to go through to accept fixing the ice maker and now awaiting to hear when the technician will return to fix the ice maker. To this point the service has been excellent.

Turns out my issue was due to my water pond pump. The Tech explained how everything worked and gave me tips for next time. I will you this information for next time and hopefully save myself the charge for the service fee.

Choice sent out two different electrical companies to my properties. One in Ga and one in La. My claims were denied. The company in Ga came out, looked at my light fixtures from the ground and gave a diagnosis improperly installed. He didn't use a ladder or take down any fixtures. The company in La. came out, took down the light fixture and test the wiring without the light switch being on. He said the light fixture needs to be replace but it's a wiring issue. When initially signing up for Choice Warranty I was told all electrical were covered. I'm giving Choice Warranty a F for services. You shouldn't wait three weeks for service just to be denied. I'm appealing the technician's decisions. Waiting for case manager's calls.

Nathan helped with my call to secure my 4 properties recently purchased! He got me a good deal! I’m happy with my other 2 properties with Choice Home Warranty since 2017! They get the job done with ease and for that, I’m grateful to now have all my rental properties covered with Choice Home Warranty.

I was 4-5 days w/o hot water then there was a 1-2 day discussion between the contractor and Choice Warranty as to what water heater to get. Seems CHW didn't want to replace the same water I had but wanted to put a cheaper one in which showed me that CHW was not honoring what they advertise which was to replace my heater with the same make as I had, but pushed to give me a cheaper brand and that was very disappointing and frustrating for everyone at our end. Had I not received a new AO Smith water heater plus all the aggravation the contractor and myself went thru, I was ready to cancel my contract with chw.

Upfront, CHW paid $190.00 of a $240.00 bill using my technician. That’s reasonable. CHW couldn’t find an A/C repair Tech to service my unit. CHW required my tech to submit a lengthy repair estimate online which delayed him. Overall I was very satisfied with the outcome.

Technician was great, he didn’t give up on my problem and found what the best course of action was. He is very knowledgeable and didn’t give up to the issue. He’s one of the best technicians that has helped me.

Keri **, our CHW contact, not only responded promptly and efficiently to our claim, but took the time to answer our many questions, and even loaned us her own personal window air conditioner to cool the house until the HVAC replacement could be made! No better service could ever be provided.

I pay 45.00 service charge at **. Why am I paying 65.00 at **? Have the charges increased. Please let me know what the service charge is for each location asap. My past experiences with Choice warranty have been very good and timely.

Repair water heater. Both service providers that showed up to help us out were knowledgable and courteous. They showed up clean, well dressed and ready to do the job. I would recommend this service company to anyone in need of plumbing help. If all their help meet this standard this company has a great future. THANK YOU J L.

I was not pleased with the service I had received on Friday July 10, 2020. The service company GK Mechanical, LLC. The gentleman that came showed my brother that our compressor was good. He hooked up his reading device. He stated it was good. My brother witnessed him take the wires apart and then he paused before putting the wires back. He stated he had to go get some new wires out the truck or he might have to go to Home Depot. Once he came back with a new compressor and wires he hesitated. My brother asked him, "Is everything okay." He stated yes. Once he starting putting the wires back I yelled out the window, "What are you doing? My lights are blinking." My brother witnessed him take out the new compressor and stuck the old one back in because at this point our light had gone out and my brother did go and hit the breaker and we only had partial lights in our home.

Stovetop. Came within 24 hours, call and let me know when he would be here. He came in, explain what was wrong and if it did it again to try this first and I recommend him to everybody. He was need and clean up after he got done.

Technician was efficient and very respectable. Explained the problem. If I ever had a problem with my air conditioning unit I would want this person to service it. Arrived in the window, he stated and wore PPE as required.

This was my first claim on anything covered by Choice and I was disappointed that it took five days from the initial filing of the claim to have someone show up to look at my system as it was in the nineties and very hot and humid without our air conditioner working properly. The gentlemen who were assigned to check out my system were limited in what they were able to do, and could only add refrigerant to my system as there was no input valve to allow for the addition of any sealant to help stop my system from losing more refrigerant down the road. I am hoping that the additional refrigerant will last through the warm summer and additional calls will not be necessary?

Called cust service on the 7th of July and told them my washer was broke down. They told me they would call a tech in this area to get it fixed. Would call me back and tell me when a tech would be here to fix the washing machine, well they did what they told me they were going to do, the tech was here within 6 hrs after I contacted Choice Warranty. 2 hrs after the tech arrived The machine was fixed. Very prompt company and very good service, would recommend to anyone.

The technician from Expert air and conditioning is really an expert. He came in on time, diagnosed accurately, fixed the problem precisely, and acted very professionally and kindly. I will definitely recommend your company to somebody else. Please inform me when the renewal time is due.

Philippe was professional and knowledgeable. He was knowledgeable and repaired my AC quickly so that I had cool air with 115° temperature outside. I would highly recommend him. The repair renewed my faith in Choice Home Warranty. I am a woman in my 80s living alone so very much appreciated the service.

Your George Foreman Choice H.W. Commercial on Fox Business caused me to call July 14, 2020. I spoke to Choice H.W. Sales Rep. Miles. Miles was a very professional Choice H.W. Rep & I purchased. I may increase my Choice H.W. Coverage later in year 2020.

The professionalism from Mr. Luke ** exceeded all expectations. His demeanor counts as positive experience. This is one of many reason in continuing coverage with Choice Home Warranty. It is unusual to have someone to listen and address ALL of your concerns. Make sure he is made aware of this.

First I was told it would be up to 7 hours before I was notified about when and who would be dispatched to fix the problem. 18 hours later I call you all and asked about the info I was supposed to get. Then I was told it would be 24 hours before I got the the details. Later on I received a phone call saying the plumber would be out in two days. If this was a major plumbing problem I would have had a problem.

Joey of Arizona Climate Control Arrived early. Explained procedures. Explained options. Very professional and personable as we both know home warranty companies do not have the interest of the homeowners as their number one priority. But only to seek the cheapest way, not the best way to remedy the issue.

Very professional, thorough and efficient experience with getting coverage. This Company is rated very high which is why we researched Choice. We chose them because of comprehensive coverage, cost and customer service ratings.

The company that was sent out was GREAT. They were VERY courteous towards me. And they did not mind my Autistic children. They explained everything that was wrong and not wrong with the ductwork. They explained what would and would not be covered. And made sure I understood.

The technician Abdel did a great job. He came 2 days early and fixed the AC unit and waited to confirm that the temperature was dropping inside the house before he left the premises. Abdel took his time and actually waited for us to get there so he could get started. He asked questions and talked to us during the process so we knew what he was fixing.

Technician was professional and prompt with service. Explained everything thoroughly. Problem was resolved in a timely fashion. I would recommend JR plumbing. Anibal the technician. Overall an excellent experience and would recommend using them for the warranty company. Cleaned up after fixing problem. Gave advice on how to make new disposal last.

The claim was completed quickly. The only problem I had was the first contractor failed to show up when schedule and it took a little bit of time to get it assigned to someone else. The second contractor was quick and made time to fit us into his schedule. The ac was repaired and we just had to pay our service fee.

My unit broke down. I am a old woman with health conditions and this company broth help pay forgot replace unit. They left me with no help or air in 100 plus heat. I hate this company. Yes my unit may have been old, but how many people change air condition every few year.

Water heater gas leak. Very courteous, answered all my questions, communicated when he would arrive and he will call back to schedule part replacement after ordering to schedule installation. I would recommend Matt to a friend. He explained in detail what needed to be done and why he would have to order part and the time it would take to get the part and then the installation of the part. Overall excellent communications.

Whereas we were not happy that the reason for our hose bib failure is not covered by the warranty company, we were very happy with the plumber that came out. He was very respectful and informative. I asked for his card in case we want to move forward with the repair. His price was very fair.

Updated on 07/30/2020: When my dishwasher stopped working, the technician said it was the Timer. I needed a new dishwasher. Choice Home Warranty offered $179 to replace it. After some discussion I agreed on $300. I knew it wasn't enough however, their fair way of offering help is to offer very little. I had to go and find another dishwasher, and pay the difference. I had to pay for the parts, and the delivery. Installation was not included and I had to find someone to install it. I don't call this company a helpful hand. They want their money but doesn't want to treat the customer fair. The CHW, I got what I paid for. Cheap.

ECO heating and cooling employee was friendly and explained the issue. I would recommend this company to friends and family. They even came ahead of schedule. Our AC is working great now, just in time for the heat that is arriving this week.

From The time I called your company to report my problem it took 13 days to get the repair done. Now I realize there are a couple of weekend dates in there but it seems like an awfully long time to get parts ordered and scheduled for the repair. The repair Has been done to my satisfaction and the technician did a good job. It just seemed like an awfully long time to have to go without a refrigerator.

Thorough Job! Explained in detail what was done, no rushing, took my questions and gave complete answers. Was courteous, work done in a timely manner. Have had a great experience with this particular job! Prayerfully every experience will be as great as this one was!

Started claim around 6 am and unit was fixed by 3 pm. Excellent service air conditioner stopped working in Sunday and turned in claim first thing Monday. Got an immediate reply and technician was dispatched by noon.

We had the best experience with the Des Moines heating and cooling technician. He came out very quickly and was very polite and knowledgeable and got the issue fixed on the first visit with no issues. Would definitely recommend to everyone.

Updated on 7/20/2020: They never call or write an email with real response. Just dry company email. I canceled my account and they are still taking money from my checking account!! Called twice. Sent two email also. I have been on the phone today for over 45 minutes. Still no one to talk to.

Choice Home Warranty say what they mean and mean what they say!! Excellent company to do business with, great customer service. Placed our order on Sunday 7-12-20, Rep from Island Breeze AC arrived the next day 7-13-20 and solved our AC problem. Glad we are a member of Choice Home Warranty!

Tech was excellent installing fan. Tech noticed I had an AC issue. Choice sent out 2 different companies. Still not resolved. Fan installer saw oil on the outside unit. Still having AC issue. Fan installer did his job. Current air issue has me dissatisfied with choice. My ac unit has been running 3 straight days and I will have a large utility bill.

Once I received the technician’s number and appt I contacted him to rearrange the time and he was pleasant and considerate. He understood why we needed it quicker than scheduled and we changed the time- no issues. He showed up earlier than expected, quickly assessed the issue and fixed them. I would hire him again.

Air Conditioner. The technician, Mr. **, was excellent. He located the problem immediately and fixed it. He was very pleasant, knowledgeable, and professional. We highly recommend him. We are very pleased with our first interaction with Choice from the time we reported our problem, through the various notifications from the office, to the technician that fixed the problem. Thank you.

I have had CHW for almost a year on a 10 year old house. In that time I have had issues with my heating system and washing machine. CHW has great response time for local service companies who do the work. However, big limits on what parts they will cover. I had no heat in the coldest part of winter in NY and they wouldn't cover the $750 part that is essential for the unit to function. My high end washing machine needs new parts that are too expensive, so they offer a buy out. The $ amount offered is about half of what is needed to buy cheapest washer at Home Depot. Pros: They get a service provider. Service call is discounted. Cons: Final bill per call is unknown due to limits. Maybe my expectations were too high but I do NOT recommend.

Garage door. Takes way too long for them to find a technician. (2 weeks) Once a technician completes the work, Choice Warranty hasn't even covered the costs. After reading into the contract, it appears there are a lot of exclusion to the coverage.

Maytag washer Started leaking water all over the floor. I called. They got back with me right away. Come out. Was able to fix it and I was back in business. I’ve had other Home Warranties and they are so lousy. Their service. Their repair time. And when they come out they say, "Oh we don’t cover that particular item" or "We don’t cover this or that" and you're left holding the bag so thank you again. Tim **

They had someone out on a Sunday which was wonderful and waaayyy better than my last warranty company would have handled it. I didn’t have to keep checking up on my claim status, and they sent such a nice vendor.

I called to terminate an existing policy on our previous home that we sold 2 weeks ago. The sales rep then begin to push me to a new offer for our new home purchase that we do not even own yet. I repeatedly asked if our existing policy could be cancelled first. The sales rep said he would cancel the existing policy, "No Problem". He then went on trying to sell me on special rates for a policy on our new home. After hearing the sales rep out, I asked if I could think about it and then proceeded to say goodbye. Looking at my bank statement minutes later, I have a new charge and new policy in my email inbox. I did not consent to moving forward with the new policy. Our existing policy on our previous home is still showing as active as well. This is borderline illegal as I didn't even provide the sales rep with my CC information.

Reported broken the end of June. The part came in last week. I was sent an email from Choice that the work would be completed on the 10th of July. Waited all day. No repairmen. When I call they said it will be 24th of July to complete my repair. This is a poor time frame to have to wait almost a month.

I called regarding a commode blockage due to an accident. My husband dropped his glasses in the commode. BY ACCIDENT! When he reached for them he dropped something from his shirt pocket as he flushed. He salvaged the glasses but not the item. I feel it is very unfair that it became a non-covered event as it was an accident AND we were honest about it. We did not try to lie about it.

This representative was so professional and knowledgeable. It was unreal. The rep had an awesome attitude, showed up on time, worker quickly/thorough, and clean the area extremely well when finishing the work. I was overall pleased with the way the company handled everything.

We misunderstood the Choice. We attempted to make the change by calling and customer care hung up in the middle of conversation 4 times. We do not want to do business with a company with such horrible customer service. I will definitely be publishing this experience on every social media and rating site I can locate. And to think we were attempting to sign up for the 3 yr plan.

We have now dealt with Choice Home Warranty twice. The first time was for our air conditioner and they could not have someone come out immediately due to Covid, which we completely understand. They allowed us to find someone in the area and to receive our money back. We never received our money back and they argue with my husband about it for about 45 minutes every time about how we needed to submit pictures and then have the guy come back another day once they approved everything. It was 90 plus degrees out and we had already waited 5 days for them to attempt to find someone.

If you are thinking of going with Choice Home Warranty - DONT!! Not a good choice!! DONT FALL INTO THIS TRAP!! If you are thinking of going with Choice Home Warranty - DONT!! Our claim has been reassigned twice and we have been without a refrigerator for a week, client service is below standard. They will trick you into renewing your contract for another year with a “sweet” deal of 1month free and no call out fee for the pending claim. Their customer service is appalling to say the least, we’ve had two technicians confirm that our Refrigerator is not worth the repair and yet again our claim has been reassigned to another technician, I guess they will do this until they find an answer they like because they do not want to replace it. We have tried to escalate this and they don’t seem to worry or care about our concerns. Don’t fall into the same trap!

Great Company Home Insurance!! Great value and great coverage!!!! The technician that came to our house was very professional and knowledge on his job!!!! The communications between Choice and the company was super!!!! I will recommend this company to everyone that needs insurance!!! The price is great.

A little hiccup with this repair to my Hvac sys, it quit working on a weekend and CHW had difficulty getting me help and I opted to find someone on my own who came in an hour and made repair. I have submitted their bill for reimbursement. I don’t expect any issues since CHW has been fair with other claims and I would recommend them.

Garage Door Opener. The prompt response to my request for repairs and sending out a very professional company. The ease of using the site to schedule the request for repairs is awesome. The processing of the request for the approval of the repair was very quick as well.

Had submitted a order for repair for one and I had to red submit a order for two units. He was able to get the company to service two units without costing me as the customer for an error. The rep listened to my concerns and addressed them in a timely manner. The temp in my home was 89. He had sympathy. Thanks, Dee

Called CHW on 7/7 & Laszlos Plumbing was called by CHW & appt was set by CHW for 7/9 between 7a-11a. Laszlos was at my home before 11A. Diagnosed problem in less than 10 min. It was the disposal, he had one with him & was done in less an hour. EXCELLENT to both CHW & Lazlos. I have recommended CHW & she signed up with you about 1 month ago. I forgot to tell her to mention my name for referral, Her name is Diane ** & lives in Glendale, AZ. If possible would like 1 free month. Having this service gives me peace of mind, just call CHW & it's taken care of in a reasonable time. Don't change your procedures.

Washing machine issue. The young app tech was early (but he called me to confirm it was ok) and was friendly and fast. Diagnosed my problem and fixed it quickly. He had his own tools and cleaned up behind himself. He was very knowledgeable and pleasant.

Very quick response. Techs were scheduled immediately. All repairs to be completed with a week. What more could you ask for? Also, ask if one tech could address (2) problems, bathroom and dishwasher to save on the deductible and yes, that was arranged.

The 1s time I called it wasn’t a good experience. I tried to explain I was checking prices and after a couple of sentences the man on the other end said, "I’m not wasting my breath on you anymore." I decided to give you another try and this time it was a better experience. The third time I called and got a good price quote I decided to go with Choice.

Ron was great. After have 2-10 warranty for several years and multiple properties, I decided to give Choice a call. Talked with Ron for about 15 min and pulled the switch. Thanks, Ron, and I look forward to the next 6 years of safe sleeping knowing I am covered.

The website did not tell you the rates per year. I made the call to the number provided. I reached a gentleman named Nathan. After asking a few good questions to me, he provided the best option for me. I am 60 yrs old, have just bought my first home. I appreciate his knowledge and the options he gave me.

Leslie has failed to contact me. I'm losing patience and soon will involve my attorney. Why was I promised to be contacted. I've called 3x and email her. I have documents to conclude that the work was done after a diagnosis was given.

I was very pleased with the professionalism of Jordan & he was so helpful in getting me the best deal. I would refer to Jordan definitely. And I looked up your company’s rating & you were at the top of the ratings with 8.7% response. I was very pleased to see that.

Toilet issues. Aleksander showed up at the appointed time (after letting me know how close he was 45 minutes prior to appointment). He diagnosed the situation quickly, performed the fixes necessary, and advised me of my options going forward. I would highly recommend him to anyone looking for service to bathrooms, plumbing, etc.

Ten minutes after submitting a service request CHW scheduled my appointment. Within another 10 minutes the service rep called me personally to discuss the electrical issue in more detail. And, this was on a SUNDAY! He confirmed the appointment and let me know what to expect when he arrived.

My AC broke down on Friday night into Saturday morning. I called CHW and started a claim and mentioned I had little kids and the temps in the house were climbing. At 1pm Saturday I had not received a technician assigned to my claim. I reported that the house temps were nearing 100 degrees. I finally received an email stating an A/C company had picked my claim at 5:38 pm. The company gave me an appointment for Monday the next week. I explained to CHW that we can not survive the heat for 3 days and if I could call and get an A/C technician and claim a refund later.

Francis was absolutely FANTASTIC! He was patient and kind with me asking so many questions. Customer Service is something that sometimes gets overlooked but he did an excellent job! He placed me on hold several times to make sure that he got me the best price for what I needed.

Happy to have made the switch! They answered the phone right away, customer service rep was pleasant, had great coverage options (even for roof leaks), along with great prices. I would highly recommend so far. I hope the front end is as great as the back end come time.

I agreed to paying the whole year in advance to get the 13th month free. After that the sales rep asked me about eight times about extending it to five years. Even after I said no repeatedly then he went after three years again at least five times. He was very pushy and abrasive. I thought he would be glad that I wanted to pay for the whole year in full but obviously that wasn’t good enough.

Faulty AC Unit. Mr. ** was courteous. He is proficient in both English and Spanish and had great communication skills. He exhibited a professional approach to the problem raised and made the visit to my property at the appointed time. His service was of high standard and was very knowledgeable about the job on hand.

AC FAN WOULD NOT COME ON. Called for claim on a Monday. It was assigned that evening. AC company came out on Wednesday. It would have been nice if it were repaired on Tuesday but the technician was very thorough and found the issue quickly.

This was my first service call with Choice Home Warranty, and I am very happy. The form for the claim was easy to fill out and I was contacted quickly. The pool service company came on time and was very friendly. Got my system up and running in no time. He had to request a part and the approval from CHW took only minutes. I have already renewed for 3 more years with CHW.

Applying for service was really easy, but I have not heard from anyone and it had been 4 days. Something needs to be done. I am worried about the fan being on nonstop for so long. I'm worried it could get too hot.

Everything was great with the order but was not told there was a $65 service fee for each service. Not that I would not have taken the coverage but would like to know upfront. The salesperson answered all my questions. Offered all the discounts for the coverage. Was very nice to talk to. I hope If I need the service It goes a well. Thanks.

Lees HVAC. This company was extremely professional and timely. He took the time to completely service and repair the unit. I would recommend this company to anyone needing A/C repairs. He also had an cancellation on Saturday and called to see if he could come instead of Monday.

Travis. Very helpful, answered all questions. Very knowledgeable. Like the coverage you offer. Think this will be a great help in the future if needed. Got warranty contract online in a timely matter. Had all information that was discussed. I seen online and someone call me back right away.

I would like to send a word of praise for the wonderful informative meeting by phone with Mr. Tajah **. He was very helpful in explaining our contract, terms and setting up our plan. My husband and I hope that we continue to receive this type of service with your company in the future. Thank you.

Garage door opener would not open. Call Choice and technician came out. He was very good about informing us about his arrival time. He also updated us on when we can expect the repair. This experience renewed how faith in Choice warranty.

Air conditioner broken. Would not cool. The tech you sent out did a great job, very professional. The problem was with Choice Home Warranty, it took you over 3 Weeks to get someone out to repair my A/C. The only way I got service was to go to a dept supervisor. This does not speak well for your service and makes it very difficult to recommend your company.

Air cond. I emailed HC and was received a reply very quick, happy with that. I am satisfied with the promptness and quick response, let's hope all goes well. My policy is about to expire. I should have 2 mo more because of my last year renewal.

Technician from Service Cart came on time and called ahead of time to remind me. He was professional, friendly, and efficient. He fixed my AC unit (bad capacitor) in less than ten minutes. I would recommend Service Cart to a friend.

I SPECIFICALLY asked about the coverage limits for items on the policy. Tony told me $15K per year. I said, "So if my central air couldn't be repaired & it cost $8K to replace, you would cover that?" He said yes. I rec'd the policy & it says only up to $1500 per covered item is allowed! I have since called back to cancel my policy.

I got the call and Sydney transferred me to Trevor. I told him I was not wealthy so he gave me a monthly payment I could afford. Also Trevor told me if not completely satisfied I could cancel at any time. I was happy with the customer service today, I have been in customer service for many years, and have been unemployed since April due to COVID 19. Just got a job and am happy, hopefully this warranty will help. Thank you!!

Original repair date was set up for 3 days after call to Choice. On the date of the repair, no one showed up from Proserv. I called 3 times and left messages. No return call from Proserv. I called Choice and the Choice employee called Proserv which did not answer. I was instructed by Choice employee to call Choice in the morning and they would try to reschedule. Proserv arrived at 3:00 in the afternoon that day. Once here, the technician was very good and apologized for the "miscommunication". I thought Choice's involvement was very good, but would have hoped to get the AC scheduled sooner. I understand that AC repair is busy during the summer, but it has been consistently over 110 degrees in the Phoenix area and it was tough going 5 days without AC. The lower rating has to due with Proserv not returning my calls.

Water heater and running toilets. My emergency was taking seriously. Same day I, same day an appointment was made, and the technician came. The claims have been approved, I'm just waiting for the materials to come and for the tech to do the job. Appreciate much the quick response.

Seemed very knowledgeable, found a burned-out wire. So good to have air 95 degrees outside. Can't say much more. He came out on a Sunday, that is great service. Would highly recommend this company. Will call them again if there is an issue.

Shower in bathroom. Very efficient and knowledgeable, excellent customer service skills. Professional, wore his mask the complete time he was at my house. He explained what was wrong and needed to be fixed. And asked if we had any questions. We thanked him for his services.

The technician sent had a lot of patience. He explained with clarity and made us feel everything would be alright. He explained what was wrong how to fix it and how long it should take. He reassured he will make the best effort to get this done quickly. He also stated he would be back to finish the job which made me very happy.

Today, July 13th, is the tenth day since I reported my Air Conditioner was out on July 4th. No technician came, no repairs were initiated, reports made by a technician that he called are untrue, and my wife and I have suffered in record heat with no A/C.

Air conditioner broke down Thursday on my rental. Contractor was scheduled for Tuesday but a call to Sheri ** to try and make it sooner because of the extremely high heat in our area, she managed to have it repaired Saturday. Outstanding effort.

CHW absolutely failed in their handling of my claim. CHW was unable to get me a plumber to fix my toilets and bathtub drainage. They told me to get my own plumber and they would reimburse the cost. First of all, I am paying CHW to render service, not tell me to get my own technician. CHW refused to reimburse me because they said I didn't follow their rules. I will give reviews on every social media available and also to all the military clubs I have dealings with. They will not be good.

I want to be totally accurate and “FAIR”, unlike CHW. So here’s the problem. Customer has an item that he/she feels is a legitimate claim. You dispatch a trade to assess the item. The trade gets my required co-pay plus a service call fee of $85.00 from CHW. Technician writes a detailed report, submits it and 8 out of 10 times CHW denies the claim, usually for not being serviced properly. First of all, you don’t know that. Second, it’s a Catch - 22 for the customer. Your company should be investigated for misrepresentation and fraudulent and misleading advertising. You hardly ever pay a claim, the hold time is ridiculous, now you’ve gone overseas with foreign customer service calls, and Compared to American Home Shield, CHW is a complete ripoff.

I like Choice Home Warranty. I will refer you all to my friends and family. I have had my difficulty before. I think that home service should call the customer after the work being done to make sure you all are only paying for the work been done. Because I didn’t get a receipt what the plumber did. Also the plumber came to my house use my toilet.

Your reps was very respectable and friendly. Explained what needed to be done with a sense of concerns. I’m really not sure which One of my tickets this survey is for but I would say the same for your Plumber as well as the electrician.

CSR was very helpful and worked with me to get the order in place. He explained the pricing pros and cons in detail. Thank you Michael. Good job. Keep up the good work. We need more people in sales and service like these in difficult times that we are living in today. Best Regards, Sam.

The dryer was not drying. When the repairman came he checked the vent in the back and it was kinked. He unkinked it and we checked the outside vent and it was getting air and it was working. This weekend it stopped again. Making loud noise and the drum is not moving. The service is guaranteed so I called them again.

It was great, took him no time to figure it out. In Out! Very nice and let us know what was going on. All in all took him maybe 30 minutes, and thank goodness it was over 90! Just wish they could make service calls happen faster.

I’ve reached out to anyone possible. I’ve been on the phone with customer service 7 times (if they are ever available) with no help, all saying different things and passing us off to others that can’t help. AC completely out (paid for my own assessor and he let me know it is totaled and unrepairable), live in Arizona temp 95-115. I’m staying in a hotel. Must wait week for any help or even an assessment as they refer out and don’t care for timely service. They Won’t accept any service providers available within reasonable timeframe as o had come out on my own dime but they won’t accept his assessment. No service or support available on weekends so I’m just wasting time.

The man came out never checked the attic and said it was a pressure issue. My AC unit is tilted on a cement block about to fall over. No one ever mentioned it except my neighbor. I have had several of your plumbers come out, take my service charge and not do a thing. I don't know if $500 per year plus now a $60 service fee. With only a few calls per year. I sent you 2 people and had to run you down for my free service???.

I was browsing on the site and in the next minute I got a call with the best representative and probably the most competitive price for the plan. :) The coverage as explained on the call was extensive and satisfactory. What keeps me sane and wants to make the purchase is because of the 30 day cancellation policy before actually the plan starts. I am happy with the overall experience I have received.

Our AC fan quit working and it was super simple to file a claim! Just got online and filled out a form! Choice Home Warranty will take care of the rest! I’ll do another review when the problem is resolved!

Very happy with repair call in process, technician, and service! During this time of COVID-19 safety and security are very important to me and my family. The technician that serviced my AC and Thermostat wore plastic protective shoe coverings and mask. He also answered all my questions. In addition, CHW supervision were very respect and helpful during this service process. Thank you!

Tried to renew monthly. Was forcefully talked into a 3 year agreement. Called the next day because we reviewed our finances and realized it was too much to spend right now. The representative was rude and aggressive and said he would cancel. Never got an email confirming the cancellation and now my card has been charged. I will dispute with my bank and going to report this to BBB as well.

Warranty didn't respond back to technician while working, so ended up having to pay cash. Very upset about that. Warranty would have been covered. Technician was very friendly and knowledgeable. Would recommend him.

Though I had to wait from Friday night to Tuesday morning without a/c, I had a took tech and he got it cooled in short order. The request was acknowledged quickly. I'm so glad I have this service for the peace of mind.

My aerobic system was not working at all. I couldn’t manually prompt it either. I wasn’t sure what the problem was. The technician was great. She explained to me everything she did to fix my system. I would definitely recommend her. She was very nice and knowledgeable.

Our experience was SO incredibly disappointing and I wish I could give a ZERO star rating! We had recently cancelled our American Home Shield coverage because of horrible customer service and deplorable technicians sent for an electrical problem (wouldn't leave, talked inappropriate things, charged us for non-performed activities). I did my homework and thought that CHW might be the perfect solution, really liking the home warranty package/repair idea. The VERY first day of Choice Home coverage (after paying the $450 yearly fee 30 days prior) our water heater, after 17 years, died.

They are there for you when you need them and I appreciate that. When you call them they send a technician out and all you have to do is wait for them to finish the repair. And compared to the other home warranty company they have the better monthly rates. If I had one thing to complain about I wish they would cover more household items like fireplace or wall heaters.

The scheduling process was very easy. From the time we initiated our request for re-keying service to the time the Locksmith called took less than 5min. The service Tech was on-time and very knowledgeable. There were no surprise charges with the service provided.

Tech. call me within. Reasonable time but is 9:30 PM. Little late at night. Requested that I take a photo of serial plate but number give to copy photo to him did not work. Lost a few days in making repairs waiting for his return with needed part. Tech. Seem to know his job and very custom oriented. No complaint in those area. Hope problem is corrected on Tuesday. Waiting for confirmation of appointment time. Denis

I am less than impressed with this HW company. This is the second claim I have made that has been denied, I think it's time I research for a new company. I work for a hosp system and it was recommended thru work but no sense if they deny claims. Very frustrated!

Tech was very nice and efficient. Repaired door and opener. Just like new! Did more than expected. I will want to use them in the future. I recommend their services anytime you have need of garage door assistance. Call them anytime.

On time and friendly gentlemen. They came, told us what the issue was and fixed it. No mess, and very polite. I would call them back anytime. My receipt was emaied to me. He left his card. Called before they came. Thank you.

I am having issues but they are already on it with sending someone out. I’m praying I’m get some help because we are out of air and my children is hot. Please help us with fixing my ac unit because are definitely in need.

Sewer stoppage. Technician checked and evaluated the problem. He did not see where there was a problem. The technician said that it might be a foundation issue. He cleaned the pipe anyway just in case. I was happy that they came so quickly as this was an emergency for me.

No technician showed up today. I had an appointment set for 7:11 20:20 at between the hours of 3:00 and 8:00. It is 8:54. We are still in the heat with a small child here. I have called several times and it tells me no voicemail is set up.

Submitted a claim regarding AC outside unit constantly shutting off. Tech came out. Check things out and said if it happens again call him back. 3 hours later same thing. Outside unit keeps shutting off. Temperature in the house 85. Tech comes back next morning. Replaces fan unit. That was Tues. Woke up Friday. Unit went off again. Leave it off till it cools down and it restarts but shuts off again and again submitted another claim and different company is coming Monday which means another $65.00.

What the heck do I have this insurance for. Oh to help me when things go wrong. Yet y’all did not Pay for anything. So I will be changing. Worst experience ever. I am a single mother. And don’t have a lot of money so I wanted the insurance to help me.

I was very pleased with the excellent service I received. The technician from HomeMeisterLLC arrived the morning after I placed a call to Choice Home warranty. He arrived at the time they said they would. He was clean, polite, and very efficient. He got permission to replace the disposal while he was here, and had the new disposal was able to replace it at that time. I definitely would recommend this gentleman and will request his service if I have future plumbing needs.

My dryer didn't run. The Choice Home Warranties scheduled very reasonably and promptly. Technician from All American Appliance Repair came to my house as scheduled and checked the dryer. At the time of technician Chris' visit, the dryer was running as usual. He checked details and found nothing wrong. He sad to contact with him if it has same problem within 30 days. He is willing to visit again to help.

I have a problem with doing business with a company that I can't talk to. You've had me on the phone for an hour then hangups. I've asked to be called back from the queue, and you do a nasty trick like send a false message stating I missed the call. This is your mo...and I want nothing to do with Choice.

I have not had any problems at all with the services or most of the vendors. The one major problem is the large number of emails that I get from your marketing dept. to renew my contract. I would much prefer to get a couple of emails 30 days or so just prior the the expiration of my contract as opposed to the several that I get daily.

We are on our second and everything is moving along very good in a professional manner. The service company that Choice provided is very professional and prompt. I would recommend choice warranty to whoever is looking for a home owners warranty.

Garage Door opener failed. Technician replaced motor and operational checked door system for operation to the satisfaction of customer. Temperature was extremely hot which made it difficult for technician, he proceeded with assigned task to the satisfaction of customer. I will highly recommend Choice Home Warranty to friends and family.

Something was wrong with our dishwasher. Repair was on time and professional. He found the problem with the dish washer. Was neat and asked a few questions. He adjusted the dishwasher and when he left the dishwasher was working and mounted correctly.

The technician had to shut off every faucet in the house and drain the water in order to replace the broken faucet. He is experienced and did it very professional. He also wore N95 mask and shoe cover before enter the house....