Choice Home Warranty Reviews

Dell was our technician and was fabulous. It was late on a Friday and he still took his time even though he was headed out of town. He was friendly and efficient and gave us good recommendations for our unit. The process was easy. I filed a claim online and it all went through super easy.

I was without air conditioning all weekend. I called on Monday and an appointment was scheduled with JD Refrigeration for the following Monday. The technician called me and stated that he had a cancellation and could get to me the next day. We agreed on a time. Then about an hour later, he called again stating that he had just had a cancellation, was in my area, and could come right away. Within an hour I had air conditioning. I felt like I had won the lottery! I can't thank JD Refrigeration enough for helping me out.

Email communication was professional, friendly, and efficient. Thank you for assisting me with my new home rekey in a very timely manner. Technician who came to the house was also efficient and professional. Would recommend Choice Home Warranty to any homeowner. Appreciate good service!

The tech was here promptly and on time. Repaired ac with a part. Only issue was the customer service did not indicate that this was a free visit, so I had to pay service fee. I contacted customer service which cannot refund the fee but said they will give me another free visit.

This is our first time making a claim, it has now been two weeks we have been without a working AC unit. We live in south Louisiana where the average temperature right now is 90 degrees. After filing a claim on a Tuesday May 26,tech did not come out til the Saturday May 30th, tech contact parts that needed to be ordered here we are June 9th still no update, still have broken AC unit. Then I receive email stating company will not cover $450 of cost to replace. We agree to pay not covered cost.

My water pressure valve is registering double what it should be. Choice denied my claim so now during this pandemic,. I don't know what to do. Finances are minimum and I'm a senior living on strict budget but sacrifice every month to pay you.

We had been looking into getting a warranty service, we had seen advertisements on TV. However, we located you guys on our phone. I called and spoke to Brett **. He was very professional, knowledgeable, and personable. He explained our options, and even got us an immediate discount. What really sealed the deal was Brett letting me know that if I had any questions or issues in the future was to call him personally. It was a good buying experience, and we feel confident that we made the right choice. So much in fact that I'm going to contact family members to see if they are interested. Thank you again... Sincerely, Samuel & Ana **

Mr. **, Mr. **, and Mr. ** did a great job for fixing my garage door! I have less headaches after I registered Choice Home Warranty. I would absolutely recommend my friends to use this warranty! Thank you so much! From Selina **.

I was very pleased with the service and information the gentleman gave me when I was talking with him about a home warranty. He was well informed about the different programs I could choose. I believe I chose the right option for me.

A/C Problem. My comment about the technician being very good should not be confused with acceptance of the process. In my case, getting a service call appointment four days after I called to open up a ticket was concerning and this has happened both times I have used a warranty claim.

I have been with Choice for a number of years now and am very satisfied with your service. You are always prompt in helping me fix issues and communicate to let me know when workers will be here. Nice job!

Rachel understood me and ensured I am receiving everything my current appliance warranty covers at a major discounted rate and lower service call rate than current company. Outstanding customer service. Great customer interaction and product service at an affordable rate.

I filed an online claim for a broken AC on May 28. Come June first I had still not heard anything from them. I called customer service and waited on hold for 30 minutes before deciding to leave a call back number instead as I was guaranteed to not lose my place in line. No one ever called me back. June 2 I filed an online request for them to contact me about my claim, no one ever called. June 4 I received a MARKETING CALL asking me to use them for my security system.

A/C stopped working May 27th. Although a technician, William **, was assigned immediately and he identified the blower motor as the problem, the part was not acquired. We have a Kenmore unit, Model C8MPV10020C; SN AO83045404. In a conversation with Champagne, Choice Resolution Mgr, Thursday June 4th, she agreed to send a second technician without an additional Service Call Fee. Although Choice said to expect a technician on Saturday June 6th, he was unable to come until Monday June 8th. The second technician, Bobby **, confirmed the blower motor as the problem. He told me that Choice would be denying the claim but he would restore our service probably the next day. So we paid him $1250, the price.

Troy was very nice and friendly! He was here on time. He was very thorough and diagnosed the problem with our washer and ordered the replacement parts. This is our first request from our Warranty and we were very pleased with his service!

You company CHW is a rip off. I would never recommended anyone to use your service. My AC was not working, called you the first appointment, they never showed up. Second Appointment never showed. When I called the number you provided wrong number. Now it's week 3. Set another appointment they show. The guy was nice. Told us we needed the core cleaned. You denied the claim. We said, "OK we will pay for core but we also needed freon." You denied that too. What are we paying you for. Missed 2 day of working and still didn't pay for anything. That's when I had to cancelled my contract with you. Good for nothing. Next time I will do my research. You not value your customers time.

Dishwasher. Repairman was very efficient, courteous and helpful. He took the time to explain what he was doing and the ways to fix the problem. He cleaned up after he was finished and everything was taken care of. I am completely satisfied with the service we have received from Home Choice and would recommend it to anyone.

AC claim. Every time I file claim there is an issue for why it not covered. I have had to request to talk with a manager every time and they have sometimes paid partial amounts with a fight. Now a fan went out and they said, "No," again. I want to cancel and talk to a manager!!!

This Defeats the purpose to why we picked CHW if you cannot guarantee the repair. I don't understand... CHW most comprehensive? Loyalty to your customers? Get more without paying more? Per your automated voice recorder stated, CHW most comprehensive? Loyalty to your customer? Get more without paying more? CHW provides a positive service to customers, Heating systems and more? Even when everything wears out; nothing last forever BUT CHW will give you a peace of mind coverage?

I talk to Al **, Taylor **, Neil **. They were very pleasant, very informative and guaranteed me that my septic tank was fully covered for line in, line out and tank itself & any pumps that may be in it... Also my swamp cooler and all the appliances in my house. Louis ** hung up on me, as soon as I told him I had already bought a plan.

Can't get an honest answer. Not about an order but about my contract. I had questions, many because I was told one thing and read another when I got the contract, I ask questions and got the run around and now Phil had STOPPED responding... I just bought this yesterday so if this is what I can expect I am not sure I will be keeping it.

I rate the service by your agent, Harry **, as EXCELLENT! He knows your product very well and is extremely helpful. It was a pleasure doing business with him. You are fortunate to have him on your staff.

I signed up for the payment plan, but your company took out for the year, bad business. I hope I don't have to take this to court to get my money back. And also can never get to talk with someone. Just signed up yesterday.

I have been on hold for over 1 hour trying to cancel the transaction I just made this morning. No one answers. Your BBB rating is very bad. You have had over 5500 complaints in 3 years. And you are not even a member of the BBB.

Getting coverage by Home Choice Warranty was one of the best thing I’ve ever done. They were quick to respond to have a technician fix my dryer quickly. I would highly recommend Choice Home Warranty to anyone looking for coverage for their home.

Easy access to file a claim. Follow up email for confirmation. I’ve not been contacted yet for a service appointment. I do want to add that one year ago the work I needed done on the air conditioner was not covered by the policy.

Luke ** did an excellent job explaining the plan options and the extended six year plan with the associated savings. He was friendly and polite. He signed us up over the phone without us having to repeat anything (must be good at multi-tasking and typing). It was very smooth.

I couldn't get through initially on the telephone, but filing the claim on the website was simple and quick. I was contacted in very short time and repair was scheduled for the next day. Several hours later, we tried the appliance again and it worked. Before I could figure out how to cancel, I was contacted by CHW for confirmation and was able to cancel very easily. VERY PLEASED.

The technician who came to our home was respectful and quickly finished the repair. I would recommend him again. He was careful to wear a mask and did not have a problem with my pets. I had a meeting while he was here and was not disrupted at all.

Air Conditioning Issue. I reported the claim late Friday night. They sent an email Saturday morning advising they had no contractor to fix it. They gave me the reimbursement option which I did not want to do. I advised I would wait until Monday. Monday morning they called advising they had secured a contractor. He repaired it that day. The process started off a little rocky when they advised they had no contractor but everything worked out very well in the end. I am pleased.

The technician from V.R. Heating & AC was extremely friendly. Technician arrived and performed diagnostics within 30 minutes. The technician's assessment was fair based on the age of the HVAC unit. The technician provided suggested steps for moving forward. I would recommend V.R. Heating & AC to any friends and family that have HVAC concerns.

We got our air conditioner fixed but it took over a week and we roasted to death. I guess it took so long because they couldn't get the part. It is working great now and it feels really good in the house.

On Friday I submitted a claim #** [you did not accept], 72 hrs later you scheduled a service tech [they came], did their analysis [I paid $65.00], later on Monday I was told you did not accept my claim, the tech was SURPRISED as I was of your decision, with temp in Round Rock 95 to 100 F. I did not sleep 4 nights at home, on Tue I called "Steven King a/c". Same tech came in to take care of the problem for which I had to pay $300.00, repeated efforts [4] failed to contact "your humans", on 2 occasions I gave a "call back #" and to this day none called, yes I'm very unhappy so far with CHW, a CO I thought was A-1, this is my 3rd and last try to submit to you what happened, I hope for a quick and fair resolution, thank you, Julian **. PS, how would you feel???

The representative that I spoke with helped me go through my options precisely in regards to what I was looking for and what was available. He helped me find what met my needs for the best price! His customer service skills were superb and I would definitely recommend them to my friends and family! FYI my rep name was Gary!

Attitude was short seen like he was in a hurry to get off phone. Not a person with Customer Service. Trying to get me to commit to paying all at once after I told him twice I wasn’t able to at this current time.

Garbage Disposal Malfunction. CHW Technician was ROOTER-CHRIS PLUMBING & DRAIN SERVICE. This may have been the best service group techs that we have encountered. Excellent service and great techs were on the case to help us. They were on time and prompt with the assessment of my problem.

I entered the claim on-line on a Saturday and was called back by Texas HVAC Repair quickly. They came out first appt. on Monday and had the problem fixed within 30 minutes. They were fantastic, would recommend them to anyone. Customer Service at Choice was great. Got 2 email reminders for the appointment, plus a phone call. Very pleased with Choice Home Warranty.

Great experience with Luke Power. He was very helpful and good work ethic. I did research and found that Choice was the best Choice. I received a great deal and look forward to doing business with your company. Thank You, Chris **

Sonny provided requests in a timely manner so I could receive the warranty that matched my needs. The phone call lasted no more than 15 minutes and my home was covered. The automatic payments are more than reasonable and one less thing that I need to worry about. Thank you.

Cynthia ** was very helpful and also very nice to talk to. She know her stuff about your company. Thanks again Cynthia. I would recommend her to my friends. Hope she will get more sales out of that. Hope I dont need to use my warranty but if I do hope I get the same service I got with Cynthia.

Pioneer Air was sent to repair my air conditioner. They were prompt, professional and efficient. They observed safety with the Covid 19 and protected me with mask, booties and sanitizer. Definitely would use again and recommend to friends and family.

Larry was great to work with. He answered all questions promptly and professionally. I moved over from another home warranty company. Hoping Choice will be much better. So far the customer service has been great. Coverages seem to be good as well as price.

My refrigerator needs a new compressor and the company will be sending a check for a door and new refrigerator for $599. I thank them but my refrigerator was $1400. I would have taken the compressor to be fixed. $500 from $1400 is still a lot of money I don't have right now. God is working it out so I'll be happy with the $599 check.

Tech was fine. First to tell me my model known for ice maker overflow. He replaced ice maker, still runs over if not manually stopped. Now about CHOICE, I’m very dissatisfied. I bought this warranty for protection mainly of my ac, I was told when purchased my ac was covered. You guys would take care of it. That was a lie! On both my ac and dishwasher.

I am very satisfied with your customer service for claim Department. Customer Service clerk is friendly and efficient, act quickly and find the technicians immediately. Most technician are very nice and professional and fixed the problems quickly. There was one technician we used lacked experience and caused delay to f.

Sign up was quick and easy. The person helping me was helpful and informative. I am very happy with the cost and look forward to having a peace of mind knowing I am covered should anything happen. I was referred by someone that has this plan also, she said everyone she knows has the same plan. It is good to know word of mouth is very good also.

Al was very polite, patient, and knowledgeable regarding plans along with its details. When asking questions, Al wasn't hesitant to answer them. As a new homeowner, I received several emails of other competitors and Choice Home Warranty stood out. After reviewing other customer's comments, it was then what prompted me to contact you first and last. I never really had an opportunity to call around for comparisons and after speaking to Al, he convinced me that I had made a 1st call, 1 stop shop and reassured me that Choice Home Warranty was the best reputable company to choose from. Thanks for the great customer service Al, that won me over!

Central air cond. Notified of delay because of Virus but soon after I was notified by email that a technician would be coming out in two days.. I like that updates are available and I understand that it is hot out and many people might be having issues at this time of the year.

I made the mistake of purchasing the home warranty for 5 years. After one of the AC units stopped working, the warranty did not cover it. After a week of back and forth emails and calls, I managed to get them to purchase the part that was needed to fix the AC but I ended up paying over 2,000 for labor. I tried to cancel my warranty but they said they would only refund me $200. I still had over 3 years of coverage worth about $1600. I kept the warranty. The AC broke again last week. I called the warranty and they sent a technician. The problem now was the panel that powers the AC. The warranty denied the claim because the warranty does not cover that panel. It is part of the AC but not covered. I had to pay the service call $45 and the new panel $150 out of my own pocket. What is it to have a warranty if it does not cover the most important parts of your home. DO NOT BUY CHOICE HOME WARRANTY!!!

Purchased policy on June 7/20, since my Old Republic policy expires on June 16, I requested new policy to be effective on same day, CHW representative did not have any objection and agreed on such date. The policy I received shows a start day of July 7. Today I made few attempts to contact Customer service with no luck. I am having second thoughts about my decision to change carrier.

We purchased a new service contract tonight. The agent was very helpful for us with our new purchase. Our Agent's name is Luke **. He gave us outstanding service. We feel better knowing that our home is more secure now. We hope to not use our service but if we do the assurance coverage is what we need. Thank You.

I recently had to make an online claim for my A/C system over the weekend. The process was seamless with a very quick response from the repair company. They were out the next day and completed the repair the same day.

Refrigerator. I would like to see more direct communication when a service person is assigned to my job. I did not get a courtesy call when the repair person was on his way. I did not get a call telling me I was approved for the ice maker and no had scheduled a time. So if this is the norm then I may need to go elsewhere. Thank you.

I had an AC company out to service my unit and they found that I had a leak in the evaporator coils. I submitted a claim with Choice and a technician with Superior AC was sent out. He confirmed the previous diagnosis, but your company would only allow him to seal the leak. Within 6 weeks we were experiencing problems. I called Choice and Superior was sent back out. The technician found leak fix hadn’t worked and submitted diagnosis. He was made to wait longer than he could allow by Choice to get approval. He had to leave and now will have to come back to do repair. He is frustrated with Choice just as I am. He also reported that he had not been paid for the first visit yet.

The technician very unfriendly, he replace the part in the unit. The cool is working properly but he never told me that he finish and left the unit without the cover. I put the cover back on place myself. I guess we can get different company next time.

I felt pressure at first, but I know I needed to find some insurance and I just kept putting it off. The idea of all the areas the insurance covers is great. It is a pleasure doing business with your company. Thank you for your assistance.

Purchase of two home warranties. Myles ** assisted me with these purchases. He was very helpful, answered all my questions and cleared a VIP Program for me with his Supervisor which gave me a reduced locked in rate guaranteed for 6 years. I am very pleased.

I purchased this program with a reputation of a representative assuring me that when the issues in my home occurs that I was covered under your home appliances warranty. I didn't have AC issues or any other issues at that purchase time which sounded like a good idea. Now it's time to use my investment but you guys decided to decline the contractor's diagnostic findings ... I only follow the promise you offered us (when it breaks we will fix it at no extra cost besides a Contractor's fee).

Five stars for customer service, four stars for value, three stars for coverage. Coverage got the lowest mark because it seems like the most basic issues with dryer were not covered. The issue was resolved, but we had to pay extra for a very simple solution.

Received call as soon as I purchased plan. Customer rep very friendly and explained fully and clearly other term options that would save me money. I ended up purchasing the 3-year plan. Also liked that since I was leaving another home warranty service, Choice would begin my coverage as soon as the other service ended. Very pleased with Choice so far.

A/c does not cool. Problem change the capacitor. Response to claim was fast and the company First-Class Air responded within 4 hours and came to repair within 24 hours. Excellent all around and Choice Home Warranty is fantastic. I will recommend Choice Home Warranty to my friends and family without reservation.

We have been battling Choice for over 3 weeks about repairs to 2 units in our home. It took almost 3 weeks to acknowledge that 2 units needed repair (not just one), in spite of the fact that 3 technicians sent notes indicating problems with both units. We are given a fee to pay and asked for an explanation which was given to us in general terms in our contract. No specifics. We are contemplating replacing both units and are awaiting a response from Choice to see what they will help us with financially should we choose this route.

I just called the customer service and was able to purchase the home warranty within 10 minutes. The agent was very patient and knowledgable to explain all the particulars of the coverage in detail. This made it easier for us to take a quick decision. Thank you.

I spoke with your sales representative. Once I agree to a year contract, he looked for details for deals to lower my bill. He did find several deals that required larger amounts for multiple years discount. I appreciated the fact that once I stated I could not afford the one time payment or the two month option he did not push. He also knew to ask questions that might lead to additional discounts.

Was called back about my inquiring in minutes. Was offered several options that would address my needs. Found the best plan and the right cost. Was even able to add my policy at another address to this one. I would recommend you to a friend.

He answered all my questions. Was very knowledgeable and went out of his way to be accommodating. It was a pleasure to work with him. He offered us a plan that met our needs and our budget. I will recommend him to my friends and give them his number. If your program works as well as he says we will have a long relationship.

Very Thorough and Friendly. Rachael knows her product very well and was able to answer our questions and concerns in a cordial and professional manner. We are pleased at the coverage offered and the fair price. Would recommend your company to friends and relatives any time.

I love the way they deal with customers. Their price is very cheap compared with others. I did for 5 years plan which is so awesome. I will definitely refer my friends and family as much as I can. The guy I spoke with was awesome.

Choice Home Warranty service was very prompt and knowledgeable. The sales representative gave quick and accurate responses to questions ask. Sales representative was also able to provide me with a good deal in regards to monthly price of plan. I am excited about the benefits stated in the agreement.

My rep - Rachel, was extremely helpful and patient. She provided answers to all of my questions with detail. I would highly recommend Choice based on my interaction with her. She also went above and beyond to find me the very best value for my money and pointed out several options that made it even more affordable.

Needed a new home warranty. Searched the internet and all reviews lead to Choice. Got a great deal and Mark and George were extremely helpful. Like the alacarte add on list which help me customize the plan to my needs.

Very slow. Claim registered on April 28, 2020. First company did not show up. Called and they said could not sent another company out till they found out way they did not show. After no hearing from them for 5 days I got my own Tech to come out and find out what was wrong. The tech put all the info on they site. They keep telling him they need more info. Finally after 3 weeks they sent out another company to verify what he found. Then they sent the new company out to repair the 1 unit. They would not put R-22 in the other unit which was low. I had to get my tech out to recharge the system. $800 later the second unit was fixed, no help from CHW. I would never recommend CHW to anyone. They just keep pushing you around. Live in Arizona and during this time we had temps at 110 degrees.

I talked with the repair person and told him what the problem was and asked if he had a WiFi unit to replace the one that I have and he said that Choice wouldn’t cover it. So I had to cancel the appointment. He said that he could come by anyway and I said that if he can’t replace it why should pay for service call if he can’t replace it. I would like to talk to someone about that. My phone is **.

I had water leaking into the refrigerator portion (the line was frozen and couldn’t drain) and freezing under the vegetable crisper drawer hitch also caused vegetables to freeze. Prosper Profession Services LLC showed up during the repair window, knew exactly what to do, was very professional and personable. He cleaned up after the repair and I was impressed with how he handled my questions. Definitely someone I would recommend!

The service was great. I hope no problems but looking forward to stress-free life with Choice Home Warranty. Customer service was great everything was done to make me feel comfortable and give me a great deal. Thank you, Tracy, for working with me and having patience. My phone service stinks. Can you take care of that too.

Airtech determination was the following: 1/ Upon arrival low on charge, short 2pd refrigerant. 2/ Compressor windings is bad and overamped if charged with refrigerant. Unit will not last or work. 3/ Whole system must've replaced and cannot be fixed. Price to replace $3300.00. It should be noted that on May 21, 2020 A&C was dispatched to make repairs and they noted replaced a contactor and filled unit S.H. - 10 S.C.-15. It operated for about 1 hour and again failed to operate.. I replaced my unit. How get a refund?

Inoperative Garbage Disposal. Everything was done online and went fairly smooth. It would've been very smooth had I remembered to change my contact info on my account. However, the Contractor was very professional and accommodating. All is well and I'm a very satisfied Choice Home Warranty member. Remember! Keep your account updated!

Service Technician diagnosed the problem that we were out of freon and might have other issues. I had the initial installer come in and analyze after I remembered that it was still under contract. I should have contacted this person first before I called in the service order. I wasted $85 but didn't get any satisfaction. It was a sensor problem.

Toilet issue was fixed in 15 minutes. Tech was polite, courteous, knowledgeable and on time. I would definitely recommend Choice Home Warranty to friends and family. The tech actually arrived earlier than stated in the email. In comparison to other home warranty programs, I believe Choice Home Warranty is the better choice.

I paid $550 for a warranty service on June 2, and then 4 days later your company created another account and drafted another $550 payment without authorization. I called your service department, who admitted the error. They transferred me to your resolution department where I spoke to a Rohman. He stated he would cancel the second account, provide a full refund without penalty. He also stated he would send me a cancellation email for the second account that was created in error. I have not seen an email yet. I spent an hour on the phone trying to get this resolved.

Claim response to plumbing problem. I am very satisfied with the response from Choice and the technician sent out for the repair. Choice warranty saved me between 40 - 50 dollars for this repair. My only concern was that there was no question whether my claim was an emergency. Since it was not there was no problem. If it had been I would have been forced to seek other resources since there was a delay of several days between the claim as of the repair.

The warranty was all good in taking care of our garbage disposal claim, but when it came to taking care of the AC unit where the cost to fix it may have been more than the cost of the policy, they didn't care of it all and even lied on the technician to get out of paying for it. The whole purpose of us getting a warranty was to be sure that things like the AC and plumbing were covered being that we couldn't go by anything more than our inspection (which we sent in to Choice as well) and our home was 10yrs old, so we didn't know what to expect! Bad idea!!

We moved into our new home (10yrs old) 32 days ago and went with Choice at closing. 2wks into the move in, our downstairs AC went out. Choice had 2 techs come out that apparently worked on the wrong unit! Then when the 3rd tech came out and was able to determine what was actually wrong with the right unit, Choice blatantly lied about the tech's findings regarding the leak found, to determine what was wrong with the AC was not normal wear and tear and essentially decline to cover it. We were in direct contact with the tech so he called them back to see what was going on, gave us the name and ID# of who he spoke with and yet we're still, almost a month in with no AC downstairs and the heat index here is pushing 100 degrees! We are highly disappointed with our first experience with a warranty company!

I am so happy with Choice Home Warranty. I'm very happy with the company, Boricua AC, that they sent out to repair both of my A/C units. Boricua was prompt and professional. Thank you for such a positive experience. It is greatly appreciated.

This would be a great review of the technician. He advised that my heater needed to go. It's a solar heater. I need to replace that heater so I am going to go totally electric and not put a solar heater on there. It would be GREAT if Choice Warranty covered the heater for me. I am on fixed income and it's tough to have to shell out $1500.00 for a replacement. Can the heater be covered under the warranty plan that I have? I need to know asap. I would not mind paying 1/2 of the installation fee. Gayle **

The company that you sent to my house was incompetent. I pretty much just gave away $60. MJ environmental told me I needed a new condenser. That would have set me back at least 2k. I got a second opinion and the new company comes out and fixes the problem in less than 30 minutes. It was as a bad part on the condenser that only cost $40. Boo to you Choice warranty sending out quacks!!!

Diagnosis made no follow up..., technicians gave diagnosis but no word from Choice warranty as to a plan.. stated they would order part after approval..so I have no dishwasher..waiting game. Prompt reply would be great. Please advise as soon as possible...

Was very dissatisfied on how this claim has been handled, still no resolution and garbage disposer is still not working. I had to spend additional $169 Out of my pocket to have an outside electrician come and check the garbage power outlet and verify it.

Just renewed my contract and the agreement was that my service fee would stay the same, my new contract said differently. Please adjust my service fee back to $45 as agreed. Please confirm by email of the change as soon as possible.

Plumbing-hot water heater. Mike was immediately responsive set a time and showed up in the time frame calling when he was on the way. Identified the problem and helped file claim to finish repairs. His company is Log Dr and great person and great work.

Washer and Microwave Repair. The action to respond was very timely, good use of technology to progress work request and keep informed the end user. However, technicians visiting really lacks customer service mind set and are very arrogant and in some cases not being helpful. CHW should invest in hiring good customer service minded companies if they want to earn my business in the future.

I turned in a claim for my ac not cooling. Choice home agreed to install inside unit, but not the outside unit. Which makes no sense... but..I'm still waiting since June 2 for choice to connect with the tech on where/when to get equipment. And yes, I've called....but I'm still.... Sitting here...waiting! So, can you get them together and get this done? I still don't understand why the outside unit is not included, since they both were installed on the same date as "new," before.

Excellent service by the service repairman from Amaro appliance service. He was on time and completed the job in a timely manner. I was very please with him. I would recommend him to friends and family. Great job. Sheila **

I am being fair and if the outcome becomes positive I will be more than happy to retract my post and submit something positive. The technicians that came to my door were excellent. My experience with Choice not so good. The salesperson who sold me the plan assured me that my ac unit and appliances would be covered even though they were aged. I only lived in my house 9 months when my ac stopped working. Choice denied my claim every step of the way. Saying it was not covered. I got a second opinion with the same answers as first technician. Choice said 4 hours for an outcome. It's been 2 days no outcome. I have called 4 times and been told that my claim has been escalated. Still no response. I hope this helps with my claim or stops others from purchasing with choice. I have friends whom have used Shield and has much better outcomes.

You sent Dodson family HCM to look at the Air Conditioner. They came last Sat and found that the Breaker had tripped they look at it and decided it might be ok, Well it kept tripping and it was getting hot so I turned it off and they came back out yesterday June 5, and told me that the compressor is shot. They cannot repair it. So I sent you an email to let you know. Thanks.

I had a leak on the main water pipe coming into the house. The repair was done in a fast and good way. I appreciate the expeditious and professional way the service and repair were done. The crew was very nice and knowledgeable of the issue. Great job.

I have filed 5 complaints only to have them all denied with some sort of exception buried in their agreement. Which is very long. When I try to cancel they will put you on hold or drop your call. I was finally able to process a refund but they still haven’t refunded me after much longer than they promised. I had to file a complaint with the BBB. To give you an indication, every contractor they’ve called to fix my issues and the find out it’s Choice. They typically respond. They likely won’t cover it and you get what you pay for. STAY AWAY!!!

The online warranty request was so easy and the turn around time was quick. I loved the email communication on status. Additionally, Lenny, our Repair man was very considerate, wore a mask and booties. He was efficient and addressed the issue as best as possible and left instructions on how to monitor and future contact information.

Electrical issue. A service call was scheduled within 24 hours. The Technician gave me "heads up" call before he arrived - which was so helpful. He was punctual, professional and very patient, as I needed him to explain the problem more than once.

Mr. Gibbs, owner of Bluff City Appliances, was very friendly but professional. He attempted to call me several times prior to my appointment and we finally connected. He was here when he said would be. He assessed the problem very quickly, got the appropriate part from his truck, and fixed my washer. He was here less than one half hour and my washer was back in business. I'm happy.

It was a rough start at the beginning with this company, their agents are not that friendly, but I have to say that the companies they use and the coverage are pretty decent. The only reason I am giving 4 stars was due to the customer service. Don't recall the agent name right now, but she was a little rude to be in a customer service position. Overall, they do a great job in coverage and service. I will recommend it.

I have been waiting for a week as of last Monday June 1st my order to be done after being notified 3 times without no show that the technician was scheduled to come. I paid the 75.00 service fee. In waiting for my order to be filled I realized that what was previously thought that the water heater was leaking and realized that it was the air/heating unit leaking instead. I have lost all trust in your credibility and I am ready to suspend my membership and give a bad reference.

I was looking for a new firm to handle my major appliance services. The representative was very helpful, listened to my needs and understood my limitations. A pleasure to deal with and the time spent was very reasonable. Looking forward to work with Choice Home Warranty.

Michael ** (Service Technician) was very efficient and courteous. Knew exactly what the problem was and fixed it immediately. Very pleasant person. I would highly recommend him and Overhead Door to anyone that needed work done on their garage door. Very pleased.

Very good responding to my call but the plumber timing was too long. I think it may be because covid-19. I just wish I could get answers to my other questions about my warranty. Thank you for being there during this difficult time.

Dishwasher - The service repair person sent to us by CHW was fantastic. He located the problem right away, explained it and was told he would order the part. Said it would be in the following week. He called 4 days later and asked to come over and install it. He did and works perfectly. Thank you CHW.

See what a matter with central heat air - I called them. They had a tech over here quickly and I was was approve in four days. I would recommend to have Choice Warranty. The tech was really nice and honest, nothing like the other tech I had. All they did was lie to me.

Was not able to get service next day. Had to stay in 85° house 4 days without air. The company Choice sent was professional in their work. Changed our motor in fan outside, recharged and got it going. Since they came out yesterday the temperature is still around 72°. Waiting for it to stabilize and cool house. They said keep checking it until tomorrow. Did not use contractors from the area.

The problem is not with the repair service companies but rather with CHW. When a repair is necessary and called in Choice always comes back and says it not covered. Which in turn calls for me to replace the item on my own. I have had this contract for five years and really call for problems. I don’t see how the warranty is benefitting me. When I add up how much I am spending a year with Choice to only be told it’s not covered.

Unable to track my claim through email response received after I submitted my claim. Message: 'Unable to locate email' or something to that effect. This is ridiculous since only 30-40 min. before, your agent recited that email to me on the phone when placing my claim...Never mind the fact that I was attempting to track the status of my order from that very email address that you sent to me. Please--I call that the left hand not knowing what the right hand is doing.

He was very helpful and informative. It was a very reasonable offer. He was very helpful. We are hopeful the service calls will go as well as described. I hope we will have this service for several years. The next day service is what convinced us to go ahead and purchase.

The person I spoke with was very knowledgeable and explain everything clearly. He offer a promotional deal to fit my finances. After the conversation, I was able to call back with other questions that I had to ask. So far I my experience has been great with the customer services.

Awesome customer service unlike American Home Shield. I was filling out the online forms and received a phone call from the most friendly customer service rep. He was able to get me a great price on full coverage for my house.

Hello... First I would like to compliment Amy, your service representative for being so patient while explaining detailed pricing and services of your home warranty plans and how it works. She was awesome! After signing up for coverage, I was scanning reviews about you online and was very alarmed with the negative responses. I almost called back right away to cancel the policy but then I took 2 things into consideration, It was hard to say when those reviews were posted online and secondly Amy was so good with her explanations of your policy coverage I decided to give you a try.

Nathan just hooked us up with an amazing deal with a 3 year home warranty. Will definitely have the home serviced right away! Best deal I've ever heard of! Will definitely tell about friends and family to help them save and be protected right away.

Great conversation with the customer care rep. She was able to answer all my questions and provide me with confidence that what I am going into is worth my time. I would highly recommend just talking vs doing it online because it's a much better experience.

5 stars because I can't give you 10. I am 100% impressed!! Choice Home Warranty got us a technician very quickly, and he was absolutely fantastic. I wanted to review him separately on Yelp as well but couldn't find his company, but it was Scott from Blaze Appliance Repair LLC. He had our control board sourced and replaced in less than 2 hours. Just to give you a comparison, we had the identical problem 1.5 years ago and our former home warranty company would only allow the board to be rebuilt to save costs. As a result we had no oven for 2 months over the holidays while it went to China and back. Imagine how surprised and happy I was to know it could be fixed the same day! We have not renewed yet because we are planning to move before our contract is up, but we will be using Choice Home Warranty in our new home, and we will recommend you to everyone! Thank you!

This claim was for a garage door that would not open. Like prior claims, I was again disappointed that the amount of claim covered was far less than the cost of the repair. In each of my claims, the majority of the repair or replacement cost was not covered by Choice Warranty. Often, significant portions of the broken system have been excluded by contract from coverage. In another case, the amount offered and made for replacement was far below the replacement cost of the item.

Thomas **

With temps of 111 I have been waiting for air conditioning. Supposedly the order has been approved. Nationwide has not in fact received that approval. It is now Friday. How long do I still have to go w/out air??! Will be cancelling my home warranty coverage. This has been a terrible experience.

I apparently failed to read the fine print on A/C unit coverage and ended up with a $500 repair. I have become used to having to settle for pennies on the dollar for replacing appliances but the central A/C is less than 2 years old and thermal valves rarely fail.

The Dryer is made by Miele and needs a Miele certified technician. We have 3 units by Miele and I was promised at the time by my Choice sweet talker salesman, Tony, that only a Miele certified technician will be sent to service my 3 Miele units. Choice contacted 2 service companies, but when I contacted them, they told outright, that they are NOT Meile certified. Well, it is now 10 days that my dryer is out of order.

Leaky sink. The problem was resolved.. The faucet was replaced.. However, the quality of the replacement is far inferior..to the original. The technician was professional, friendly, and accommodating to my schedule.. I would recommend the company from which the technician came. Thank you.

Rachel ** was very professional, personable, accommodating, and a joy to speak with, she is a keeper. All companies should have such superior customer service. The current home warranty company we use never answer the phone and the website they have is horrible.

Leak in one of the pipe in the basement. The operator couldn’t understand what I told him. The sewage was in the basement floor and he is saying the ceiling. The plumber called and said he is scheduled to come Friday (I called Sunday).

I just reinstated my contract with Choice because I felt that the company honored its customers. However, my claim was disapproved for services that I feel should be covered. My father-in-law is paralyzed and can’t reach the switch to turn on the lights. The electrical device is remote and is not working. My claim was denied and I now have to pay out of pocket as well as my monthly payment to Choice.

My electric meter pole needed fixing as it was broken. The person you sent me said he could not do it. He was only an electrician. He could not fix my electric range also. He said only an appliance specialist could do it.

If you haven’t allowed years to build up with them before you place an order they won’t cover anything!! It’s best to join Choice if you have a brand new house. If your house is an older home like mines. With things expected to already be old and worn when you start the service with choice. They will not cover anything at all!!! Due to the item already being old and worn out!! Which makes no sense when it’s an older home. Go somewhere else. Choice isn’t it for me and my family!! I had a WAY better outcome with Landmark. I just didn’t care for their some of their service providers. But I never experienced these issues.

Great service and completed within 48 hours. My product wasn't fixed, due to age, but assisted with a reasonable payment towards a new purchase. I am hesitant now to inquire about products covered with a high cost. Especially since these products were covered for years.

The tech came out, took apart the washer, found the leak, had a replacement part in his truck!!! Switched out the faulty water pump and now we are back in business. It's no fun having someone come into your home in a time of pandemic, but he wore a mask.

Rachel ** helped me from start to finish. She was professional and didn’t hesitate to answer any of my questions. I am thankful that she made the process quick and easy. Based on my positive experience, I will recommend this company to my family and friends.

The connection with the person was not clear - it was like talking in a tunnel. I did not received a good feeling about being served. I am still waiting for some company to contact me. If I do not receive any contact, I will seek help elsewhere. Thank you for your time.

The service that Choice Home Warranty has shown during this crazy summer season has been very positive.. They have sent very helpful, knowledgeable people who help me understand my very own equipment. The gentleman was very kind and so generous and super knowledgeable in his field.

The technician was very responsive. He was open to coming out sooner than originally anticipated. He checked everything out really quickly and informed me of the problem, blown out lightbulbs. Go figure! Anyways, the service was exceptional! Note: I haven't yet replaced all of the bulbs. Prayerfully, doing so will completely resolve the problem.

My dryer broke on Friday. I put an order form as soon as I realized my dryer was broken. I got an appointment on Monday. Service guy was here by 9. Fixed my dryer in 15 minutes. Very professional and friendly. Definitely satisfied.

Nathan answered all my questions and did provide an option to divide the payment into manageable installments for us. I look forward to the peace of mind that the warranty provides. I received the policy information almost immediately via email.

Great and professionally done! I would highly recommend Choice Warranty for your house. I am highly impressed with how your process from requesting the work to the completion of the work was seamless and stress free. I will definitely feel confident in calling you if any other of my household items that become overwhelming for me to handle. Thank you!

Once the claim was filed I received notification very quickly with date/time of service call for the next day. The tech was able to diagnose and repair the same day. This was the first claim filed with my warranty and was very happy with the promptness and service.

Signed up to inquire and minutes later my phone rings and Amy guided me through everything... she was very knowledgeable about her job and the policy and guaranteed me the best customer service! She made me feel comfortable in my decision so I signed up for a 3 year deal with vip perks... it's important to have trustworthy companies who do what they say they're gonna do... Let's hope I never need them but if I do, I know I'll be covered!

We had an issue with a GFI in the bathroom and the Contractor who came out fixed the issue in a timely fashion and also explained what the problem was and how he fixed it. Will use them in the future if needed. Great job.

Choice would not cover the needed repairs on my 3 year old air conditioner. I will cancel my home warranty. I have been a choice customer for about 8 years, sometimes having 2 houses covered. I will now cancel my warranty.

Harry S was excellent as the 1st contact with your company. He explained the pros of your company, offered some options, answered all my many questions and was cheerful and professional. If my future experiences with Choice Home Warranty are close to the extraordinary experience with Harry, I'm in good hands.

I was out shopping so they called me back later like they said and still gave me a price that was great!!! Not lock into a contract. Love that!!! 10's 10's 10's across the Board!!!! I just also joined hope this keeps up. I will contact the BBB.

Not pleased with the lack of care and concern by CHW regarding my complaints about the previous company that came out to service my washer. To add insult to injury after saying I did not want that company back out, CHW sent the work order to them and they NO-SHOWED on May 29, 2020. I thought that maybe out of good faith that company might would make things right but they did not. I guess my time isn’t as valuable as others.

I chose CHW because of the value. My house is 36 years old, lived in "hard" but is solid. Regardless, at my age, living on fixed income, this Warranty is the smart way to go. My "Rep" was very patient, knowledgable and professional.

Technician showed up to my house and was very professional and polite. I explained to him what problems I encountered with the garage door. He listened and knew what to check immediately. He changed the part and also suggested that I change my light bulbs from LED back to normal bulbs. Great experience.

First try Choice did not have a match. They kept searching and the next day I had an appointment. The service was great. Worker was prepared and sanitized. Able to resolve my issue. The gentleman was earlier than expected bit within the window of time allotment. Very pleased!

The customer service rep we had was very attentive and very helpful. He was nice and kind and helped us to explore every discount possible. I will be recommending Choice Home Warranty based off of the customer service that I received today.

Received great service from Bradley Appliance on our Whirlpool washer and when they had exhausted all possibility of repair, we received an allowance toward purchasing a new washing machine. Very happy with coverage and allowance toward purchase of new appliance. We recommend CHOICE HOME WARRANTY.

Superb company to deal with Home Warranty issues. I had a problem with my AC not cooling down. I filed a claim on-line and within hours got my claim assigned to a technician. I got my AC Compressor replaced in a matter of 2 days. I am an extremely happy customer who will be referring a lot to CHW. There is no reason for my family, friends and relatives not to enjoy the benefits I am enjoying. Kudos to CHW. Talking about EFFICIENT, hassle free claim filing experience.