Choice Home Warranty Reviews

Technician identified on 3 July hot water heater needs replacing; technician was suppose to replace hot water heater on 10 July day. I called that morning to confirm appointment and was told wrong size was ordered. Same technician identified drain pipes were blocked in master suite bathroom. Tried snaking drain with no success. Then poured acid down drain; drain is still blocked. We are unable to wash clothes, shower, or use the bathroom. Floor in laundry room is coming up and cabinet are soaked too.

I was told I could use my tech and I did not use the one you sent. I called him ahead of time to cancel. He called the author line but the recording said to go online etc. He tried but it was going to be lengthy. I’d be charged more by tech if he was there to wait for auth. I told him to go on and I’d handle. I was denied the simple repair that is covered because I didn’t get an author. I had all the info needed. Since the Author line was not open due to Covid I should be allowed to give the info and be paid. I’m very unhappy with Choice and want a full refund on my policy. It’s not worth the battle.

The stove is not heating appropriately and requires new parts. The thermometer on the stove has to be turned all the way up to heat the oven. I am waiting for a follow up visit after the part comes in. Thanks.

I recently switched to the Choice Home Warranty and a few days after joining, my washing machine had problems. A tech was sent out to check it out, turns out the drum was bad and deemed too expensive to replace. I have been given the option of receiving money towards a replacement or for Choice to replace it. As noted in the email I received, notifying me that I had the option to buy my own or have Choice replace it, I opted to receive money and actually do an upgrade to what we had. The process was very easy and straightforward.

It was determined that the AC compressor went out and though it is covered in the plan it still was not covered. I bought the warranty specifically due to the age of our AC units and I have them serviced every 6 months and it still not covered. I really don’t understand why it was not covered. Instead of getting the compressor replaced I now am stuck buying a new unit which was over $6500. I really feel the determination was just a lot of words to get out from paying the claim. While the technician was on the phone with Choice warranty the rep on the phone asked how much it would be to fix the compressor and the tech said $2800 and 5 min later the claim was denied. I feel it was unfair that the claim was denied.

The technician arrived at the appointed time. He voluntarily came in with a Covid mask, which was a relief. Of course, so did I.... He replaced the ground fault interrupter, and at this time all is well. Thank you very much.

Problem not fixed yet, but CHW responded quickly after I sent them an email about my problem concerning my A/C Unit. The technician(s) that came out didn't have the necessary part(s) to repair my A/C Unit. Hopefully everything will get handled in a timely manner. I do thank CHW for responding back so quickly.

Very good. No problems. Tech very helpful. Went beyond the call of duty. I hope the bath tub will last. The sink is fine so far. I appreciate Weny for her help. She understood my complaint about my ac unit.

How can you be happy when: 1. You have a claim, technician did not fixed it because was waiting for approval? I address my complains, and later appeal. Case manager never return my call, email at all. What a bureaucracy, you submit a clear claim-request for problem and problem is still existing? I am sure not (because it happened with Choice for 3rd time) that I made a poor choice, and I am thinking...

Kitchen leak and hot water tank problem. Jason of Eagle Eye Plumbing was superb, professional in every sense: knowledgeable, courteous, & friendly. Jason diagnosed/explained the problems & what needed to be done to remedy them. I have already recommended Jason and Eagle Eye Plumbing to our neighbor.

I've been using their warranty service for the last 2 years since I bought my house. I used the warranty for about 5 times. They always acknowledge the receipt of my claim instantly (within 5 minutes) and most of the time, technicians are dispatched within a day or two. The most recent claim was my AC external unit which didn't come up. I filed a claim online at around 4 PM and the technician came and fixed it 11 AM the next day. Such a relief since we were experiencing a heatwave almost 100 F along with very high humidity. We were very worried because we have a preemie who can't sweat to cool herself down yet. The technician replaced the external unit motor and filled freon gas for us. I'm really thankful for the prompt service.

They came on Wed July 8th 2020. Said they probably back on Fri July 10 2020. It is July 11th. Haven't heard from them. Can not take dryer off the top of washer because the company will not allow. I am stroke victim and I will have to hire someone to take dryer down.

I highly recommend Choice Home Warranty. After I called regarding my air conditioner not cooling efficiently. Which was not an emergency. There was a repairman @ my residents and my air conditioner was fixed within 24 hours. All I had to do was pay for the service call. Choice Warranty contacted the service company and took care of the paperwork and remaining balance. It’s a fabulous company.

Technician diagnosed the issue and clearly mentioned what's not working and said will report the same to Choice Warranty. It was quick and they responded in 24 hrs on claim to replace to new unit and work in progress. Glad to take the warranty who is doing right thing to fix, thank you.

Hi, I had Some issue with AC capacitor and was very quick to identify and solved it in few mins. I would recommend this warranty to my friends and others. Also I had some issues with my fridge last month and they helped us fixing it with just service fee. I am happy with this warranty service.

Anytime technician who replaced the garbage disposal was courteous, clean, and efficient. The order was handled in a timely manner. When the initial claim was placed the order was executed in less than a week. Was very pleased with ease of service.

The customer service was awesome and great. He knows his job. It was a great experience for me. I was so excited the way he spoke to me. I gladly recommend a friend or a family member. I hope that they are as good as their sales agent and their customer service.

Lowery heating, air and construction did a fantastic job of examining my unit inside and outside. They explained step by step the problems. I would recommend them anytime. Although, it cost considerably more than expected due to warranty doesn’t cover maintenance.

Garbage disposal. The Service was excellent! They were on time. They contacted me and came a little earlier than scheduled! Very happy with the Service! My comments are true and I found the two young men to be very responsible and courteous!

Choice Home Warranty was very fast and efficient in getting a plumbing company out to my new house with a big plumbing problem. Now I'm hoping they will repair all the wood, boards and other items from this big leak. Thank you.

My air conditioning went out and now your company wants to me to pay $3250 that I don't have. I am 63 years old and you're not fixing my air conditioning. I have health conditioning and it has made it worse. Please listen to your recording that says, "We realize that things broke over time and we want you to have peace of mind." You're misrepresenting to get us with you and then not doing what you said. The technicians prove there was no neglect. The system is 28 years old. I took care of it. I need a new one ASAP! It is hot and I will go to social media and I recorded your recording and will put it on there to let them know you don't stand behind what you say. I need help, can someone have some compassion and replace this unit. I let my child know if something happens to me because of this heat. Home Choice is liable. It is hot and this is Texas.

The reason for 3 stars is not for the company you sent but for Choice Warranty alone. First, it took about 8 days to hear an appointment has been schedule. I get an email on Thursday saying someone will be out that day, very late notice. The email also stated there will be $0 service fee. No one showed up for the appointment so I waited around all day. Second, the company called me Friday after I left a message the day before and said they did not have me on schedule. I get a second email from Choice saying someone will be out that day, Friday, and there will be a $0 service fee. I spoke with the company and see said I do owe $45 and she can't schedule me until I paid for it. After I paid the money she put me on their schedule which was no the time Choice emailed earlier that day.

Henshaw's HVAC repaired my air-conditioning Thursday 7/9/2020. They were scheduled for Friday and called early Thursday to see if they could come earlier. Tim ** showed up on time. He was dressed in a Henshaw's shirt. Very neat. Very professional. He checked my HVAC, explained to me what was necessary to repair and had my air conditioning working in about an hour. Thank you Choice Warranty for hiring a local, professional company. Thank you Choice Warranty for taking my claim Monday morning, contacting me promptly with a reputable company to make repairs quickly and efficiently.

Mounts plumbing and construction was the company. Larry was the plumber. Larry did a great job. Highly recommend both of them for any plumbing work you need. Very professional courteous prompt and helpful. And office staff were great to work with.

A/C not cooling especially around noon to about 6pm. It was determined that the unit need to be resettled onto a new platform. Will it be possible to get assistance with this issue? The service from Efficient Air is very good.

Too many talks without action. My issue from last summer regarding my A/c unit is still unresolved. A recent development is being avoided. Yet I have never missed a payment.... Frustration all the way. The order number for the previously unresolved A/c issue should be on record. Thank you.

Frances was helpful, informative, courteous, gave me every option available to me as well as discounts I qualified for. I was pleased with his service and will recommend Choice Home Warranty to my friends.The coverage was what I needed and expected from a quality company.

Technician called ahead of time to let us know they could be there before the original time slot. Arrived earlier than promised per phone conversation. Properly dressed for the job. Pleasant personality. Explained the situation, and offered great service. Have sign up to have regular maintenance with technician due to customer service and value.

Submitting a claim is easy, and their response is very quick. Due to the Covid outbreak, it did take longer than usual to get the ice maker fixed. Probably three weeks. But usually it is in very short order. I would recommend very highly, and I have been a customer For four years. Service and coverage are a good value and make the policy worthwhile.

Toilet repair. They were wonderful, efficient and professional. Polite and neat and clean. Identified the issues and completed the repair in a very timely manner. I recommend them highly and would hope that CHW would dispatch them to service my needs in the future. They get the job done correctly.

They were both very professional and helpful. Respectful and friendly. My only concern is my Case Manager for the Dryer has not reach out to me although I left her a message on her number. The Case Manager for the washer connected me to her. Hope she will call me soon.

Unclog toilets. And replace toilets in the same day. I was very please with the service. Contractor was very polite and explained his reason for the visit. Gave good reason as to why toilets should be replaced. Choice Warranty was quick to get the service I needed.

Plumber was excellent. I had a very contentious issue with Choice. First technician mischaracterized claim, sight unseen. After plenty of back and forth debating, a new tech was dispatched. Desmond found the actual problem - it was not what I or the other tech thought at all. Desmond was on-time, courteous, professional and completely restored my faith in this warranty. Before him, I was ready to cancel my policy.

Called for service before lunch time per frig wasn’t working. Called 3 X up until 4. Was told still can’t find a vendor. Received email at 9 at night saying they have vendor. Choice called to confirm but I called to cancel. I called someone to fix my frig the day of the break down. I was dealing with losing my food being wasted.

My services was very poor, based on my contractual arrangement, it took 10 day to have my A/C service man to complete the job, at first he he came almost 8pm, by the time he check to find the problem he didn't have the gas to abate the problem, this is poor ratings!! Garfield **. Policy # **.

Submitted multiple appliance issues and they came out and looked at them for 1 service fee. Some other home warranties will charge for each appliance. Great service and knowledgeable tech, and everything he came out to look at was approved in less than 48 hours. Highly recommend this company. Was hesitant at first but they have come through for me.

Plumber communicated arrival time. When he showed up he was fast, professional, efficient, cleaned up after himself. He gave me options of him coming sooner or later. I've taken note of his info for future reference. He did all I requested.

Updated on 06/16/2021: Submitted a claim on a Sunday and received the service on Tuesday, which was much sooner than expected. The worker who attended our AC unit was thorough and worked quickly. Before we knew it, our unit was up and running again. He left us with his business card telling us to call him if the work fails. So glad we are not suffering in this heat any longer.

We went in detail over the alternative plans and I was able to choose with all the data in my mind. My experience with the competition was that they changed the rules with no clear interest in keeping the customer timely informed of changes. Your rep. (Sean) has a lot of knowledge of the business and that inspire confidence.

Tasha was very knowledgeable and knew everything I asked her immediately. She answered in a very explicit manner in order to make me understand your process. I hope I will never have to call you but she made me realize that if I needed to I could. You are blessed to have her in your employ.

Was absolutely THRILLED with this experience! My initial contract with Choice Home Warranty was in Dec. 2019. AC went down Wed evening... Thursday early afternoon tech showed, did the work and got my house livable in approx 2.5 hrs. My service contract was one of my BEST investments EVER!

I Purchased a policy at 3 o'clock this afternoon. After thinking about it and realized I didn't have the money to pay I called to cancel it and have been on hold for 3 1/2 hours. I find it amazing that you guys are quick to call to take the sale but you guys put me on hold for almost 3 1/2 hours to cancel it. Please contact me ASAP.

I was told my service fee would be 45 not the 60. Would have been a good experience if I had not have been lied to. Will be contacting you about this. I was also told I get 6 months free and that the plan will start in Oct after the current plan ends.

Evaporator fan not running. Tech found motor bad. Had to order new one. Installed new motor after 2 1/2 days. Had to call back because fan blowing too hard, they tried to adjust, no go. Another technician came out twice be fixed.

Garbage Disposal. I was very pleased with the timeliness of the resolution of the claim. I called the claim into Choice on Wednesday. They assigned it to a contractor the same day. The technician was at our home the following day to fix our appliance.

It was Friday, July 3. 2020 and about 10 pm our air conditioning stopped. We weathered the very hot weekend. The AC Repair person arrived early in the afternoon near the appointment time. He asked a few questions and had the system up and running in less an hour. He suggested that we add a part to help the compressor start up easier. We are so happy that we had our Choice Home Warranty. Thank you for your great service.

Heater plate cracked and holes. I am replacing the complete HVAC system; you won't have to worry about this system for the next 20 years. If you would like to pay the installation labor, I will be waiting for the check.

Saved money and got better coverage over the home warranty program I have had. Sales representative Eric was very easy to talk to and informative. The whole process was completely painless. He is certainly an asset to your company. Give him a raise. Kudos Eric.

Only one technician wore his mask. We are a high rush household and this was inconsiderate and put us at risk not to mention against the ordinance. We had to completely disinfect when they left. The other Technician who did the majority of the talking was great!

I was very pleased with Brett ** on helping me in selecting the right coverage for me. He made sure that everything I needed was taken care of. Also he told me about the senior citizen plan which that’s what I went with, and made it easier for my fixed income. I would recommend Choice Home Warranty. Now, I have peace of mind knowing that my household items will be protected. Thanks.

Was declined service because the furnace needed cleaned and I was not aware of the condition. UNFAIR!!! I have only had 1 other claim. I have been with Choice for several years and do not feel that I have been treated very well.

The individual was very nice. He diagnosed the issue and provided us with an brief explanation and next steps to resolve the issue. He also followed up next day with the status of the claim. I highly recommend Orange Toolbox.

AC was making a disturbing noise coming from the fan of the AC Unit outside. Called CHW and they immediately placed my work order. The order was handled in timely matter. The service guy was very knowledgeable and did his absolutely best to resolve my situation.

Jordan was a nice and friendly. We chit-chatted a bit. He asked when it was last serviced. I told him about 6-8 months ago, his reply was, "Can’t fill it up with Freon cause it was almost half empty!!!" It was a half-empty, it took 2 lbs and a bit. He then said my coil would have to be replaced sometime later on. He never went upstairs to see the coil.

Andrew and Jason were amazing, very personable and the work was superb. Would definitely recommend them to anyone with plumbing and/or electrical needs or repairs. I recommend Choice Home Warranty to everyone as well. They are very quick at getting what I needed replaced or replaced in a timely manner.

Haven’t heard from anyone, very very disappointed... I need to know why claim was denied while the coverage contradicts itself... I am paying for the extra spa coverage, why pay for it if, there are things that can’t and won’t be explained.

The AC company was great, 5 stars to them! The hold up was that CHW took 3 days to see my approval for the repairs and get in entered into their system. I did have to pay $2900 for a new system because my limits for AC maxed out but that is better than $5000. I did receive an apology.

I put in a request to fix my garbage disposal. The technician arrived and had it fixed within 5 minutes--he even gave me tips to try if I have problems in the future. Choice Home Warranty has a very easy process to submit claims online, and they are quick to respond.

Central air not cooling. Mr. ** does great work, knows his work. Thank Him. Greatly appreciate a person like him was addressing the problem and explained the issue. I hope if ever I have an issue again he will service my problem. Thank you again for quick response.

Had AC trouble and got an appointment right away. Very pleased with the coverage I have... I tell people about Choice Warranty and how it has saved me money and less worry. I recommend getting coverage on a house that is not new.

The gentleman called with an appropriate notification. Once he arrived at our home he went to the unit, turned it off by removing the fuses. Opened the unit, located the defective part, had one on his truck, replaced the defective part and provided his invoice.

Garage door. The tech was awesome, he immediately found the problem and fixed it. He recommended for me to replace the doors, they are 35 years old. He was helpful at all times. This company is awesome. I believe that Choice make an awesome decision.

I can definitely recommend Choice service to others. I am pleased with how they handle providing service to homeowners. It just takes a burden off knowing I can call or go online & report problem, define it & a professional will be dispatched to take care of it! I would not consider being without it!

Oven Stove element was not heating up and the technician can and tested it and ordered the parts and came by to replace it. The job was done very fast and the repair was completed very quickly. Very good service and reliable repair work. Was able to explain the issue and explain the next steps.

Their first response was it’s not covered. Then when I insisted it was it still took days to get someone out here. That guy said it was a different problem. Filed another claim. No response. We had it fixed ourselves. This was the 2nd time I used them on a problem. They did nothing either time. The first time they gave me $200 to replace a $1000 stove. I am cancelling them. Immediately.

The assigned technician did not turn up, very rude in communication and did not indicate his ETA. We waited whole day and in the night, the system sent email regd cancel/reassign of job. The next day email came to be reassigned to 2 days later. We could not wait, it was weather emergency with 90+ temp outside, I called a private guy and got it fixed myself. Your CSR said it cannot be reimbursed as it was not preapproved.. but what else I am supposed to do! This was first experience and did not go well. Based on the credibility, I had bought a 5 yr plan.

I plan on cancelling my warranty if the pending issue is not rectified. Very disappointed in the service. I was told that I was covered at the time I purchased the warranty only to find out that it was a bait and switch. The air conditioner should be covered.

Nice C/S rep Seladonia (SP?) got my issue quick and executed solution. Friendly and fast! Issue was range of service offering via service provider - fixes dishwashers but does not do plumbing - should have been a simple fix that we all have to deal with now, but as mentioned, it was handled professionally and swiftly by customer service...

AC not Cooling. AC texted me if I would be home and arrived much earlier than anticipated which was a plus. He wore a face mask and covered his boots. He communicated very well. He took about 15-20 min diagnosis and replacing the capacitor. AC now cools and works great. Basically I placed the claim at 8am and my AC was fixed by 11am. I was certainly grateful for that.

The process was a complete success. From calling in the claim, to getting the service completed was almost flawless. The customer service rep and the technicians were helpful and professional. I would recommend Choice Home Warranty to my friends and family.

I started the claim. I received a phone call within an hour from a Choice representative. The technician came out the next day and fixed my freezer. He had the part in his truck. He explained the whole process clearly to me. The freezer fan was broken. He could have simply replaced the fan. But he replaced the whole freezer assembly.

Kitchen sink. Took too long to replace the snap on waterline. Technician had to wait too long to get approval then had to go get the item needed came back and had to go back to the store because he need something else to go along with it. Had an extremely difficult time removing and replacing the water pipeline. He did a lot of pushing pulling. He also put his foot under the sink. Was not a good experience.

I'm very disappointed with Choice Home Warranty because I you guys are fraud. I used your services for 3 yrs ago (2014, 2015, 2016) and that time I only did 2 or 3 claims. I renewed the service with you last month and this month my AC stop working and you guys said is not covered because a preexisting condition and because the services just started. I asked some friends about you and they said you guys do the same thing always. I want to cancel my contract because is not point to have it because always will be rejected when I place a claim.

Antonio ** arrived exactly when he was scheduled. Called in advance he brought all of his materials with him. I knew exactly what to address and how to fix it. Was very professional. And knowledgeable. Explained the warranty and the timing involved. I would certainly recommend to other of their clients.

The Ac company were very upfront professional. They showed when they said would and got the problem fixed quickly. Good thing too cause if Choice warranty had ruled this claim “not covered” for the third time I would definitely have fired them.

Working with Bill S was great! He was so informative, understanding, and helpful. This was my first time buying a home and purchasing a home warranty, compared to the over services I had spoken to before Choice, this was far superior in value and price.

Terrible customer service. Took 1 hour to come back and say, "We weren’t fixing or repairing unit. We’ll give you $1600 towards a $9000 unit with Cox building." I am cancelling the warranty today. I should have stayed with AHS.

Washer repair. Great and thorough job by your tech. Good representatives of your company. He came in and repaired, explained and did his work professionally. I have no more words and think you are a great company. Would highly recommend Choice! Thank you for your service and timely response. I have referred your company to others.

First, Not fixed yet. Second, CHW Message saying I will Owe $300 but for what? Also Tech was a day late getting here. However I'm not upset, here in Trump Time Anything can happen but it will be nice when my Refrigerator works! Longer term I feel that CHW could communicate better. My AC Complaint is a good example....

I'm not sure how to rate the company. You have yet to fix my problem and I'm currently still waiting for it to be fixed. We have more things that need taken care of. We are currently not satisfied with the service right now.

He was very patient and check every single thing. Very knowledgeable. He researched the code that the machine is displaying and did all that he could to fix the problem. At the end he preformed several more test and determine that he was going to replace the board. Waiting for the replacement.

It took almost five weeks for my fridge to get repaired. My first appointment was cancelled because the service company overbooked their technician and then they pushed me off for another 2 weeks. The costs associated with me having to eat out every night with my family could have paid for a new refrigerator. And of course, I was told I could not be reimbursed for those expenses. Very disappointed in the urgency to fix my issue and lack of customer service.

This is a waste of money. I waited 3 weeks and paid $85 for them to say maybe next time. They will only service the bare minimum of things that rarely break. I would have been better off never getting this lack of coverage and saved my money because in the end I still have to buy a new stove.

Having dealt with your company on three issues, I feel your company is a complete rip off. The coverage is incomplete and very deceptive. At this point I would like a Prorated refund for the remaining time on the policy. You will be hearing from me and possible my lawyer... I have spend approximate $8,500.00 to repair of replace equipment and your company has provided "Zero Support" or reimbursement. So why even have the policy.

In the guest bathroom Water running continuously nonstop in the toilet water tank after flushing. Filed claim online. Technician called the same day, scheduled appointment came on time and fixed the problem. We are very happy about the quality and timing of service..

Fixed AC unit in timely manner and explained everything clearly to me that was causing the issue. Great customer service and very attentive during the scheduled appointment time. Explained the preventative maintenance I need to perform on the AC at a later time that would prevent the AC unit from breaking down again.

The company's response to the problem was quick. The tech was available immediately. The selected tech was professional and knowledgeable. The issue was resolved in less than 24 hours. We were very satisfied with the offer resolution. We would highly recommend this warranty service. We have never had a home warranty service before.. For a 22 year old range, the offer was substantial towards replacement cost.

Pool pump. Great customer service. The only thing that could have been better was the amount of time between when the claim was made and the date of service. But other than that everything was great. The company was great, the service was completely covered and the technician was very knowledgeable.

The guy that came was very nice, but was reluctant to want to do the work that involved repairing the cooktop. There was some clogging of the burners and appeared he was giving me a lesson on what should be done and what to do to resolve the issue. I was to do this myself after he left. Now, don't get me wrong. He did clear some of the blockage and showed me where the problem was and I appreciate that. However, if I were to do it wrong, then I would have bigger problems. My opinion is....he is the expert, he should be the one to fix and resolve the problem I called about.

Great, great service. I got a warning from my Nest thermostat that my system was shutting off and on 70 times in a day. A/S Eco Air services came out promptly and diagnosed the problem. Had me up and running in less than an hour. Also gave me tips on energy efficiency and maintenance.

Choice is too slow in responding. I’ve used other home warranty companies and Choice does not measure up. Going to try one more time to compare response time when I need next repair to analyze response time before I cancel and go back to Total Protect Home Warranty.

HVAC and dryer repair. Both prompt and very courteous. They explained the problems and said they would be back today to complete the hvac repair and the dryer needed a part ordered so very pleased. This program is saving me money and hassle of finding my own repair company and very quick top respond.

I'm very happy with the technician because I hired him myself. He's an honest man, friendly, affordable, and came out a day earlier than planned. However, I am NOT happy with the service I received from Choice Home Warranty. It is unacceptable to have gone almost 96 hours without a working A/C. I completed a claim online as soon as I discovered the issue. The first company scheduled an appointment 8 days out and then that was cancelled because I'm outside their service area. I truly feel CHW needed to do more in this situation. I do NOT feel like CHW cares about its customers in the least bit. I will NEVER recommend CHW to anyone I care about.

I cannot objectively rate this company without diving deep into the contract to know how it operates, its response to my concerns, and its promptness including other factors that would make a good and unbiased rating. The agent who worked with me was good with good customer service etiquette.

I am currently in the market for a new home warranty co and decided to try Choice Home Warranty. After signing up, I had a question regarding my new policy, so I called back. Once it was established that I was a customer, and not trying to sign up, I was transferred around several times and then placed on hold for over an hour and twenty eight minutes. I was on hold longer than I had been a member of Choice Home Warranty. When I finally spoke with someone, who didn't hang up on me, put me on hold, or transfer me, I canceled my policy immediately. I would NOT recommend Choice Home Warranty to anyone EVER.

AC Repair. Customer Service/Claim handling staff found to be cooperative and helpful. Thank you very much for timely action. Choice Home Warranty is good company I definitely refer to a friend. I am customer of choice home warranty from past 3 + years.

A/c when out on Sunday. File claim Sunday night and they had some out out on Tuesday to fix the unit. The unit can not be fix, so they order a new unit to replace the old unit. New unit on order will be installed today.

Refrigerator handles. Waiting for CHW to assign Technician. This is a first time I ever waited 24 hrs. for a tech. I assume due to Covid-19...we all experience some difficulty. I hope someone will be available to complete my work order ASAP.

Dishwasher repair. Technician was very friendly and professional. I am completely satisfied with having my machine repaired. The technician ran numerous diagnostic wash cycles and disassembled a great portion of the machine in order to find and fix the problem. He also identified leak problems that I am having with my faucet and water line.

Fast, easy and friendly service for a great price! I appreciate the consideration for my time and finances. The representative worked hard to ensure I got all the coverage I needed at a price I could afford. I was also assured my policy would start right on time. Thanks!

The technicians were very polite and courteous. They did a good job. I liked their work so much that I asked them to come back to do work on my other bathroom shower that needs to be snaked. They are returning on Saturday.

Refrigerator not cooling. Condenser needed to be replaced and recharged. Technician had part on truck and was able to complete job in one morning. Tech was courteous and efficient. He also answered all our questions about the breakdown and what caused the failure.

Kitchen sink clogged, water backup from garbage disposal. Backup affected downstairs bathroom sink as well. Water backed up into that location and leaking under the sink. Not able to clear clog so claim was filed. That's all the details I can provide. I don't appreciate not being able to submit my description based on a pre-defined field. If there's nothing more to say, I shouldn't have to provide filler.

The technician was very helpful and explained everything to me. He was on time and I didn’t have to wait long. Luckily there was not too much damage so it got fixed right away. Thank you for ur service and the value was ok. Not expensive.

I've been with Choice Home Warranty since February 2014. They have provided a level of support for my household appliances in a professional, expedient, and quality manner. I am very pleased with your company; keep up the great work. We depend on our appliances to keep this family going and I can always depend on Choice Home Warranty to do the same!

I was misled into believing that everything was covered on my plumbing and when I had an issue the claim was denied. I’m hope the next experience will be better. My plumbing is worse now than when someone came out. Now I have to pay exactly what my monthly cost for this is to get it fixed. Extremely disappointed!

I couldn't turn off the faucet in the bathroom sink. The technicians came in a timely manner and changed out the washers on the faucets. They were courteous, knowledgeable, and performed services in a professional way. I would recommend this company to others.

There was a error which delay getting my trouble fix. I only have one bathroom and I’m being left with going to store restroom during this COVID days but it was still fixed and I’m hopefully able to get it fix the next day hopefully.

Updated on 03/17/2021: While the claim was denied the technician was extremely personable and knowledgeable. He explained what the problem was and why it was likely that he wouldn't be able to effect repair. The unit is twelve years old and evidently the failure is a design flaw. That and the fact that the parts needed aren't available. Like automobiles, replacement parts are only held on stock for ten years so what we actually have is planned obsolescence.

Got a repairman on my own. Didn’t realize that. Could not get reimbursed for an electrical repair. Next time I’ll call Choice Home Warranty first. I do believe that Choice Home Warranty service will or should provide a reputable service technician. The customer service representative was nice and understanding. I accepted the fact that I did not follow the proper protocol.

I have been a member of Choice for 4 years. Every time I call they are great to respond. I would recommend them to anyone.. My daughter just bought a house and I told her to get choice home warranty.

I spoke with Jason today to renew my 4 policies and he was very polite, professional and thorough. Very good sales agent. On another note, I was not sure if I would renew because of an experience I had with one of my rental properties. The dishwasher had to be replaced and you sent me a check for less than half of what it cost to replace it. I got the policies so I would not have to be bothered with repairs/replacements and I still had to do the work and pay more. I have been assured this will not be the case in the future. My satisfaction today on this survey is regards to my conversation with Jason.

I was very pleased with the service I received from Todd. He was professional, gave me just the facts I needed to know to make a decision. The cost of the insurance was very reasonable and because of the added value and special promotion I was sold. Todd was very prompt in getting back to me on questions I had. I will be making referral attempts because of the service I received from Todd. Thank you.

Our new HVAC system needed to be reset a few times a day. Ordering a different and better thermostat. Hopefully that will fix our problem. Choice Home Warranty has been a blessing on getting things repaired promptly. Always get a real person when you contact them. Definitely worth having. We have had it for over 5 years.

The air would turn on and off and didn't feel cool. The tech came very polite and professional. Went right to work. Within 30 minutes got it working properly. It took only 2 days from my call to Choice until the tech came to the house. Very impressed with the response time. The customer service personnel for choice was very understanding, polite and very professional. I am so thankful that have this Warranty on my home. It really does give you "peace of mind". Lastly please keep in mind that this call was made during the pandemic where wait and response time are longer than usual.

Mr. ** from R & M came to service our air conditioning unit early that morning. He said the pipes were frozen and he would have to return the next day. Fortunately he called me later that Thursday evening and was able to service the unit because this hot Charlotte heat had melted the frozen pipes. He was so helpful and really appreciated it to have a cool house before the holiday weekend.

My refrigerator is still leaking and I have not heard anything from anyone, except e-mails with no useful information. So tell me why I should continue to invest in your company? Up until now we had been satisfied with your work.

Dishwasher. Fast service, highly recommend your service. Friendly service people on phone and the man that came out as well. Good. I was referred by a friend. So glad she did. I will spread the word around my lady friends also!

Tony ** was awesome, respectful, and helpful! He should get 5 stars and be recognized by management for excellent service!! However, I spoke with 2 reps prior who were POOR!! Interrupted me repeatedly and VERY high pressure. Additionally, the next day after signing up for your service, I got a sales call from your security dept re: a security system for my home, VERY disappointed that you would waste my time with unsolicited phone calls!!! Would recommend CHOICE based on Tony, but DEFINITELY NOT recommend after the sales call. In fact, I am reconsidering my decision. Remove me from your extraneous sales call/upsell lists immediately!

We had a unit go out on June 24. They came out next day. Said was blower and would order part! After many calls forgot to order until July 1! We put family up in hotel 100 degree heat! Bottom line after many calls job not done yet! Called local. Got part. Done next day! Choice put you on hold. Refuse to pay for the repair (almost 2) weeks out! The tech said the first day he could replace the whole unit that day but Choice said to order part! They have a repair or replace but reasonable! Other company ordered it overnight and in next day! This is the company we get annual service done so they warranty you! Which we do twice a year! My husband had documented everything and Choice have been nothing but rude and unprofessional. They have yet to call on an ETA on the part or installation from their service tech!

Scheduling and the repair was timely. The contractor was knowledgeable and polite. Problem was that Choice denied the follow-up claim regarding the out of balance fan. With some discussion the contractor replaced the fan at no charge. I am pleased with the service as the Choice policy saved us a lot of money on the repair.

Heating element on dryer. The serviceman from Sears arrived on time, was very knowledgeable and completed the repair in a timely manner. I only gave 3 stars due to the fact I waited all day the day before for the first repairman, that didn’t come, because he had not received a work order, even though I had received an appointment email. Also, the person I spoke to to initiate the first Claim had such a heavy accent and there was so much noise in the background that I could not understand or hear her. I told her the problem to no avail. Overall, I have been satisfied with the service I have received from Choice.

Ac unit. Wasn't working properly. Needed Freon and they changed the condenser and checked when done to make sure was working properly. Was very happy that someone was able to come out quickly. Still need other work done on it though different department.

Refrigerator repair. The technician from Riprock Appliance Repair Service was awesome. Completely professional, on-time, cleaned up after himself and friendly. My appliance works now, runs like a champ and I have ice again! He came in and went right to work.

Signing up for the Total Plan was quick and easy. The customer service agent was very knowledgeable and was able to help me with a payment plan that I was comfortable with. There's plenty of competition out there and it makes a difference that someone like George Foreman backs them.

Ice box repair. Job well done. Technician Mr. ** did an excellent job. He knew what he was doing. He was very clean and did his work without wasting any time. I am very satisfied with the service. This was my first call and I am very satisfied.

A/C not working. Technician from Wizard, checked problem, and said it would need new parts that had to be approved by Choice Warranty. Have not heard any further information... A/C still does not work. Date of service was July 4, 2020. Do not know whether we should hear from warranty company or service company.

One minute after I filled out the information and paid online. A sales rep calls and says he could’ve saved me 20% more on the phone. Why was that option not available online???? I expect to be contacted to make this situation right!

Your company is a fraud! You use unfair and contractual reasons to avoid repairs! If I am going to pay someone to maintain my appliances, then why pay Choice? You should include a maintenance plan into our monthly payments, but oh no, then you would have to honor repairs.

Called about an A/C that stopped working. Tech took two days to come out and check it, and determined that a drain pipe had come loose, causing water to drip all over the unit, which fried the control board. Claim got denied due to water damage. I appealed and cited their coverage: "...are in place and in proper working order on the effective date of this home warranty contract. This Contract provides coverage for unknown/undetectable pre-existing conditions so long as the malfunction could not, or would not, have been detected by a visual inspection or simple mechanical test."

We had to find a new warranty company and Choice Home Warranty was the most highly recommended. The customer service was excellent and it will cost us less money each month. The process was extremely easy to complete.

Electrical. Although tech was a little late he was excellent! Very helpful in identifying the issue and promptly fixed it! Derrell was friendly and maintained safety standards to make us comfortable with social distancing. Thank you.

I call Choice warranty on 07/01/2020 & request a Technician to check out my unit, I did not get a response until I emailed again, Reception Schedule some to come out 3-8 pm on 07-07-2020. No one came or called, I call Technician after 8pm, he say he would be out 07/08/2020. No show, no phone call, I call Choice warranty back, they cancelled the order and was sending another Technician, I have not heard from them, this is very poor service, I am very dissatisfied.

Freezer stop working. File claim online just to have someone call and state the freezer is not covered.. Did not realize that at it was never brought to my attention when I first bought the policy. If it was brought to my attention at first then I would have had a chance to consider adding if that is what happens. Very disappointed and I just have bought for 3 yrs. Kinda regret that since I did not realize how your company worked..

I had a lot of concerns and questions. And James thoroughly answered my questions and concerns. Very detailed and courteous. I am grateful! Also, I love the idea that it covers 3-flat buildings! Thanks Choice HOME, way to go!! I hope the service going forward will be just as great and rewarding!

I am located in Georgia. Tech arrived promptly at 8AM which was fine. He quickly assessed the problem, identified parts he needed, and then discovered that CHOICE approval agents are not available until 9:30 Eastern time. Technician had to back out my repair order and hold it in queue for a later time in order to await getting approval from CHOICE repair approval team. This proved to be very inconvenient to me and the technician. Thankfully, the technician called me back a few hours later to tell me CHOICE approved the parts & repair and he would reschedule to return on the 20th to complete the repair. Again, Repair tech was AWESOME, but was limited by CHOICE processes to identify a proper path to

The technician was very knowledgeable and quick. worked clean and didn't leave a mess... you should use this guy all the time. He was on time. The last tech took 2 weeks to fix an issue, this tech took 2 hours... awesome!!!!

Dryer stop heating up. I was very satisfied with the repairman. He called to tell me that he was on his way, with an arrival time. He was very courteous and pleasant, Most of all, he came prepared with the part needed to fix my machine, He was efficient and timely. Needless to say, I am a happy customer.

We received very prompt, courteous, and professional service from the technician. He analyzed the problem, and immediately went to work correcting it. Choice also are to commended, as I was kept abreast of the progress of the arrival time of the technician. I was very pleased.

Air Conditioner. So my blower motor and something in the motor needed replaced - to my surprise the motor is covered - but the bracket to hold it on and the wheel (or whatever inside) were not covered. What was I to do - get a new motor that couldn't be bracketed and the wheel left the old one that could break, warp, etc...so I would have to have another claim? This part to me is bogus. I'm considering canceling with you and moving to American Shield.

All Pro service was on time and effective. I Would recommend them to anyone requiring hvac repair or maintenance issues.. The technicians answered all my questions and made me understand it.. My ac is running again after they identified and fixed the issue.

A&M arrived during the time slot and did minor repairs to our HVAC system which appears to have fixed the upstairs cooling issue. Due to the 4th of July holiday and Covid19 it took several days to set up the appointment.

Colton came here and he was very professional. He went beyond the Call of Duty to make sure that everything was working properly. I just needed a thermostat replaced but he did a very nice job and he cleaned up as he left.

I received a prompt response for both of my claims, related to our garbage disposal as well as our garage door opener. Both claims were addressed and repairs made, in less than 24 hours. Both techs, who came to our home, were knowledgeable and professional. I would recommend Choice Home Warranty to friends and family.

Technician was very accurate and informative. I wound recommend him to anyone. He gave very good service and recommend the things we need to do to keep any other problems from happening. He was amazing and I will call him again.

Faucet needs replaced. Service man came Friday 3 of July. He said, "You will hear from us Monday or Tuesday." It's Thursday now, and they said they're waiting to hear from my warranty company "Choice." So I'm going to start looking for another warranty company I guess.

The service was excellent. I would definitely refer a friend. First contact was impressive. I didn’t have answer a bunch of questions. An appointment was set up for the next day. The repairman was on time, he was virtuous, and professional. He found the problem and fixed it to my satisfaction.

Dryer would not heat up. Technicians fixed in less than 1/2 hour. Very professional and courteous. Haven't had to use the warranty in quite a while but it is worth the annual fee. COVID 19 made it a challenge for all.

Clogged drain in bathroom sink. Repairman arrived earlier than expected. Very polite. Found problem quickly and fixed the sink with no problems. He wore a mask. There is nothing else for me to say about this. It was a simple repair.

Very helpful. Gave me options. Very informative. He was very kind and explained all details about the plans. Did not rush me. Waited while I got my info. Told me that the plan was transferrable or went with me if I moved, I just wanted a year coverage and he said I could add more time if I want.