Choice Home Warranty Reviews

Freddie ** was very helpful. He gave me the payment options, a good discount. And add ons that I needed to cover my property. I will recommend Choice Home Warranty to my friends in the future. Looking forward to a long relationship with Choice Home Warranty. Thank you Freddy. Very much.

THAT IS A BUNCH OF BS. Normal wear and tear is that the way you get out of stuff you don’t want to pay? That could apply to anything and will not cover nothing. Since I have this warranty I have never made a claim and when I do it's normal wear and tear. That’s bs. All my family is with your company. I will tell them to cancel and will not recommend this company to anyone. Thank you.

I contacted the company with my air conditioner went out. They immediately set up a service person and they are replacing the unit. I am pleased with my service. I would recommend and very thankful to have it repaired. Thank you.

Your customer service representative Sam ** was courteous and informative. He explained in detail the plan I chose and also was successful in upgrading me regarding the fees involved. I'm glad I called. I read your reviews before I called and your company offers services that the others don't.

I contacted the Choice Representative via phone. A claim was made. I am as informed the process. I had follow up emails And the composers contact the servicemen, made an appointment for me. I am then emailed the information and I also received a voicemail with the identical information. The repairman arrived as stated.. Well done!

Air Conditioning. When I contacted the vendor the following day, they had not received any input from you. Once I got the appointment set up everything went extremely well. The tech knew his business and got things running in a few minutes.

Air conditioning and electrical. The electrician was very efficient. The AC wait was so long I had to call another company. The wait was 48 hrs just to put the call out. It was 90 degrees w/o air. Couldn’t wait a week for ac.

Our leaky kitchen faucet was fixed quickly with one visit and timely. Plumber followed the CDC guidelines and was very pleasant. I would have him in our home again. Toth plumbing was very responsive, on time, courteous, explained everything clearly and did not waste our time.

I was very dissatisfied with the claim process/customer service. I called on Saturday, July 11 at approximately 6 PM, elected the call back option but I was not called back on Saturday or Sunday. I tried to file online but after being sent to several unrelated sites I left the site. I called back Monday morning and was advised of phone problem. I finally got thru about 12 PM and got a call back about 1 PM. I started this claim on Saturday and was not complete until Wednesday July 16 about 4 PM. The contractor assigned provided excellent service.

First problem is that since 2017 my plan has had a $45.00 service fee - but when the claim was finalized they said I had a $60.00 service fee. Took two phone calls and a lot of time waiting to get that solved. Second problem Choice Home Warranty decided to reimburse me $299.99 to replace the machine instead of fixing it. That is the same amount I received over two years ago to replace the washing machine I had then. Did time stop, did prices not increase over the years? Plus I paid $45.00 service fee for nothing! THERE IS NO WAY THAT I WAS ABLE TO REPLACE MY MACHINE FOR $299.99 - it ended up costing $534.00 for a new machine. GRANTED, I bought the previous one as used, but could not find a used washing machine anywhere, and did not feel like wandering all around Orlando in a PANDEMIC looking for one! So for all the money you were supposed to save me, I ended up paying almost $300.00 out of my own pocket!

He went out of his way to help us. He had scheduled appt originally for the 17th. However, he found a way to be here 2 days early. A/c is fixed and very happy with his service. The request was handled well. I would recommend this warranty, but especially this company.

Placed a claim on 5/27. Claim update on 5/29, servicing on 5/30. Fee charged, service complete. 5/31 Claim denied from Choice Home Warranty. On 6/9 claim, 6/10 offer for Claim Reimbursement to get your own heating and cooling company. 6/12 New Air Conditioner installed. 6/11 Claim denied, due to prior service call on 4/30. Appealed the denial on 6/13. Sent a email to claim agent on 6/16. Spoke on 6/17. Was told the claim was denied, ask for a copy of the technician's report. Was told I would need to obtain that from the Heating and Cooling company. I reached out to them and was told, when they submit their report it is online and they are not able to see it after it is transmitted to Choice Home Warranty.

I called for a warranty in CA. Rep me not available. I was sold warranty 7/15/2020 for a family member in another area for one year. Salesman tried to push me into a 5 year plan. I said NO!! Next day We reviewed coverage email 7/16/2020 and it does Not work for us. I have made 7 calls in 2 days to cancel and get a refund to my credit card. No person answers the phone. When I received one call back they said that is not my department!!! Cancel my warranty!! Not interested!!! Please process my refund ASAP.

Y’all provided quick and professional services. I appreciate the assembly of the order was and how fast y’all were able to correspond with the original order. The technician showed up at the time he stated he would be there, made some recommendations and explained the problem at hand.

AC not cooling. The service was terrific, service man was very knowledgeable. Response was a little slow probably due to high call volume with our excessive heat in recent days. He gave me a few tips about keeping area wide open around units.

Ms. ** was very patient, willing and able to answer any questions I had, worked with Us to meet Our financial needs. I have been looking for a new warranty company and I have with y'all. Thank you for everything.

I have just started with Choice Home. So I have no experience with them yet. My service starts next month on the 17. Everything in my home is working well at this time. So until I need to make a service call, I can't really give an option. The service I have received so far is great.

Great service! Next day it was all fixed. Diagnostics were great and did not need to order supplies to wait. I have been a client of CHW for the last ten years or longer and overall it has been a positive experience.

The air conditioner was older when I moved in, but passed inspection easily, and has never stopped working until 2 days ago. I filed a claim, and was told I should use the "reimbursement process" and call a professional to do what the technicians CHW would do (and given a precise list of those tasks) BECAUSE CHW was unable to find a technician itself to perform the service. I have followed every direction carefully and have professional taking pictures and diagnosing the problems right now. It is a blessing that CHW offers this because I cannot go on any longer in this heat.

Our air conditioner stopped working. I filed a claim via phone. I received an email within 4 hours saying that Choice was having trouble finding a repairperson to respond within a timely period. I could option my own local repair person and be reimbursed. I did that. When the repair person diagnosed the problem, we submitted the form for approval online that I was given the link to. It is a form for repair people to use who are designated by Choice (confusing info for others). Anyway, the phone number of the repair person's company was used. Form submitted. Then we realized that a smartphone number was needed in order to receive a text for approval. I called Choice and was online for over 20 minutes. The fix was approved--we just didn't know.

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Leak in kitchen under sink which turned out to be issue with sprayer not faucet. Repair person was professional and explained everything. He ran the water and kept checking to make sure it didn’t leak anymore. Would highly recommend him.

A/C was slightly low on Freon says the tech. System was barely keeping the house cool. The tech Charged system with a little Freon and could feel the house immediately cooling down.. Tech gave me his number and said if I have any problems I could call him immediately.

Contacted them about my stove not heating up at all. Technician came next which was awesome and he was awesome and knew exactly what was wrong and submitted everything to Choice Warranty within 5 minutes of leaving my house. They decided that it was not cost efficient to fix my stove and that it needed to be replaced and to go online to start the replacement process. I went online to approve the replacement process and they said I would be mailed a $299 check to replace my stove that values at $1299. I called back and was giving a case manager and I reached out to them and it’s been radio silence for 24 hours with no returned emails or phone calls. I just want my stove to work. Been without a stove for 3 days now.

Replaced air conditioner fan motor. The tech was very friendly & had it fixed in a timely manner. He seemed to know his job very well. He did not make his appointment but called & made it the next morning.. I

Contacted CHW because our main air conditioner stopped working and we received a quick response via email and an appt. was scheduled with a technician within 24 hours of contacting Choice. Service technician was prompt and professional and diagnosed and repaired the air conditioner same day.

Faucet came off kitchen sink. Tech fixed in timely excellent fashion. He was very professional, will definitely use again, and will refer to friends and family. Please always send him if I ever need him again. Thank you Tere **!!!!

Home Warranty! Kendra ** did a wonderful job in helping us to get our Home Warranty. She explained every option to us & we were satisfied with the options that were presented including the available discounts & savings. Bravo, Kendra!

Stove. Cannot adjust right front burner. Please don't waste my time with surveys. You have a good product and the work gets done promptly. Now is the time for all good men to come to the aid of their country!!!!

I am so disappointed and thought that Choice was a plan to fix or replace and you were not able to do either. After 2 different service people came over the course of 2.5 weeks, ultimately the last one said it needed to be replaced and then I WAS OFFERED ABOUT 40% OF THE REPLACEMENT VALUE. No other remedy. I feel that this is false advertising and that people should be aware that this is not right. The company should provide much better customer satisfaction and honor the plan.

All Type Heating & Cooling...they were amazing! They showed up early to install the new circuit board on my air conditioner, and even put in a new air filter. They didn't have to do that. Joe was an amazing guy...even taking time to pet my dogs. Lol.

Excellent service! The technician was very good and professional. Had AC working good and cold in your 30 mins. He explained the problem and what he did. Lyles AC I would always like them to come out again if ever I had AC issues/problems. Great Service!

Panel didn’t work. They have to replace it. Waiting for part to arrived. Very good service. He was on time and very professional. Keep up the good service that you have!! I have to call as soon the part comes so he can installed it!!

The technician came on day promised and was able to figure out the issue and make repairs to help keep us safe from a potentially dangerous situation. He checked out the system and had to figure out how to fix the problem so it would not reoccur again in the future.

Jason from Final Touch was fantastic. He came out on the day he was going on vacation to fix my water heater. He is such a nice and polite guy. Really liked his professionalism and expertise. Will definitely ask for him if needed in the future.

San Antonio Plumbing, very professional; company. Excellent Customer Service. Armando ** had great customer service, did an great job and left everything very clean after he completed replacing our garbage disposal. He was very friendly and took all the protections as he entered our home mask the whole time he was in our home. I would highly recommend this company.

Dishwasher repair - Competent/aware of my issue/completed my request. Advise necessary issues that need to be completed. Articulate and clear in discussion. I had problems accessing the website - kept getting George ** and was unable to sign on.

The technician was courteous but the customer service rep was not understanding to my need. I have a elderly family member in my home and no one would listen. I needed the hvac fixed. I had to leave my home and get someone else to work on the hvac.

The only thing good that happened was I hired my own tech. This is the second time I’ve had to hire my own tech because you had nobody to respond in my area. I was told that I would get a text back with the approval, thank God I didn’t wait for that, because it never came. They sent an email but that was not what the instructions stated. You people have big-time communication issues. I will say the customer service person I talk to was nice.

Technician found that the AC had been shorted out by the Aprilaire humidifier. The technician was polite, wore a mask, and was efficient. I appreciate that the service was set up by Choice Home Warranty promptly. I feel the service fee is very reasonable.

I have lived in my home for 15 months. This is the second work order I have submitted since living in my home. Both work orders were denied as CHW stated are pre-existing conditions. My home was newly remodeled prior to me purchasing it. The remodeler added an extension to the home which includes: 1 bedroom, 1 full bath, and a two car garage. They installed new appliances throughout the home. All work was completed without my prior knowledge.

Our only complaint is that from the time we registered the service needed on our dryer until the technician came was 7 days. That’s long to be without a dryer. Technician was great! The dryer was fixed in an hour. Now it’s good as new.

I love the Technician. He was courteous and efficient. He came and did the repair and leaves the area clean and it looks like he has never been there (except the appliance works). So far I am very please with the service. I would definitely recommend Choice Home Warranty.

Air conditioner running FINE. THANK YOU -- Customer service was good. I Would recommend to a friend. It did home warranty offers peace of mind. Choice Home Warranty immediately dispatch a local, licensed, and insured technician to service my claim promptly and professionally.*

Air conditioner technician - The technician was on time and completed the work in a timely manner. To date, the unit is working is working properly. Respectful and truthful about the condition of the unit and not trying to sell a unit for no reason.

Thank you, Todd! Todd was great and personable to work with, especially with being first time home warranty purchasers. I'm happy he was the one who started our partnership with CHOICE Warranty. He was attentive, was able to be flexible and listened to what our requested needs are.

Kenmore Washing machine broke down. Repair TECHNICIAN had it up and running in no time. Not sure what the fault was but got 30 guarantee if it stop working again. Unable to work out what the fault was but got it working again. Very nice respectful gentleman.

Very unhappy that you would not pay for the complete installation of garbage disposal. Since the model is so much newer than original one they had to make an alteration to the drain. This should have been part of a normal replacement. Case manager just kept repeating it is not covered. Having purchased thousands of dollars worth of premiums I am very disappointed.

Fast, fair and very positive experience overall. The technician with T & J HEATING AND AIR was very knowledgeable and got to the root of the problem. CHOICE was also fast in approving the claim and getting the work scheduled so I would not be inconvenienced.

Needing new service for my warranty. My friend recommended me to this company after I told him I was paying a ridiculous price with my previous provider. The rep. was very quick, fast, and to the point. Appreciate everything you do.

I called in a claim for our bathtub plumbing problem. They sent someone out to do repairs. They didn’t do anything. Told me they would send in the request to be able to repair the cold water problem. Then the tech left. I never received anything from Choice Home Warranty telling me that they were not going to do the repair. They sent me telling me that had authorized the tech to do the repair. The. Nothing from anyone. So I called the repair company and they told me the that Choice Home Warranty denied me my claim, because I didn’t ok the out pocket money that I had to pay. Well I never received anything from them tell me that I would have to put more money out of my pocket to have the repair done. How nice was that!

AC repair failure. The technician was polite and cooperative and seemed well informed. However, his repair has not proved successful so we need to have additional work done. I hope I do not have to pay another $65 for an unsuccessful repair on the first attempt.

Wonderful salesman sounds good to me. Very helpful. Made me understand him. Most telephone salespeople I cannot understand. Would tell my friends about the program, price seems good. Hope it lives up to my expectations and all.

Tajah was very helpful and overly aggressive to try and close the deal. He gave us the info we wanted and when we made our decision called him back and signed up. He even beat another deal we were offered since we are seniors which we didn’t mention in initial conversation.

Washing Machine - Left a message on my front door the first time he was here. I was home all day and the phone never rang. Came back the second time said it was the motor that he would have to order. It won't be here until August 3rd.

My claim was handled fast with great communications from CHW. While CHW was not able to find a contractor they allowed me to find one and quickly authorized the work. I appreciate the flexibility and understanding of the urgency of our situation.

Was very pleased with the repair. They were early which was nice and found the problem fairly quickly. Did a overall good job and was good at explaining things when I asked. I was very disappointed, however, that they both came to my door with NO masks and even tried to shake hands when introduced. NOT APPROPRIATE AT ALL !! They should at least wear masks when meeting the customers then can take them off when working, if they want. I should have insisted on masks, however just was too worried about getting my A/C fixed.

My lights were flickering and I decided to check and see if it was covered. I submitted a claim that day and Choice Warranty responded and had an electrician out the following day. The electrician was on time and very knowledgeable. He tested numerous things to eliminate problems. Now it's working fine with no flickering or power outages. It was a outlet in one of the rooms with a loose wire causing all those problems.

Dryer. Razor Sharp was excellent. Very knowledgeable. I had a Plumbing Repair under ** Address Downers Grove and very disappointed. Plumber said the toilet being augered would have to be scratched as Choice does not pay to remove toilet and auger. Very upset with Choice on that repair.

Well the first time I had to call the company and it is for a fridge issue. Very responsive and were out to check right away (literally less than 24 hours). Only complaint I gave them my cell phone to call when they arrived and the automated service kept calling the office. Lucky I was there when they call. Other than that I will let you know when the parts arrive and they will actually fix the problem. Technician very kind and respectful. Seems to know what he was doing.

Michelle customer service was very good. She took her time, very informative and knowledgeable. Looking forward to seeing what Choice can do. Thank you Michelle for all your help and knowledge. Again she was very helpful. Thank you again for all your help.

Garbage Disposal Repair man was on time and very quick with finding the problem with the unit. Founded coins stuck in the disposal unit causing the unit not to operate correctly. Quick and professional service, would recommend to friends and family.

Updated on 07/21/2020: You send someone out to repair our dishwasher, and we pay $60. However, I receive an email later on stating you’ll just replace it for $260. Are you kidding? It’s only a year and a half old, bought brand new for over $700. After denying that amount, I received an email later that day with a claim specialist's contact info. It was too Late to call her, but I called at 9am the following morning. I also emailed around 2pm that same day. I didn’t receive a call back until about 11:30 the following day. Then she tells us the most we can get is $500. That is ridiculous! Again, it’s only 1 1/2 yrs old, and costs over $700.

Water heater pilot light would not stay on. The tech called and told me when he would arrive.. He came and fixed problem. Gave us some extra advice.. He was professional and stayed to make sure everything worked. It was great!

Plumbing problem. I was extremely pleased with A English. He was on time, was very courteous, he wore his mask, took off his shoes, and covered our floor to protect it. He can come back anytime. He answered all of my questions and had several recommendations and professional advice for me.

The Ref was very informative regarding Choice Warranty, he made my decision very easy to chose Choice Warranty for my needs. Also Choice Warranty information was sent to me by a friend which are very happy with the service. I was impress what all is covered under this warranty. The customer service was great, also please how the Ref. told me about all the special promotional packages they had.

Light fixture in laundry room went out. Purchased new bulbs, replaced it and an electrical fire started. Pulled bulbs out immediately and called Choice. First they gave me a number to a business that no longer exists, then they provided me with a company that did come out. I paid the 65.00 service call and was advised by choice this type of item was not covered and referenced some paragraph on some page that I of course missed when selecting this company. My house could have caught on fire and they could care less. I paid the service call fee AND the entire repair. Not cheap. Never again, I am going with another company once this contract expires. If you value your home stay far away from this company.

The technician was able to come the very next day and fixed it. The disposal was leaking and he had to replace it. It only took him about 20 minutes. He was professional and polite. I would recommend him to others.

I called Choice and they contacted a service company within 24 hours to diagnose the issue. The plumbing company was timely and professional. I was pleased with the service and how promptly it was resolved. The plumbing company has parts in their truck, hence no crazy wait for the mail or any other part delivery. Thank you Choice!

First timing attempting to arrange a repair. Your phone message directed us to attempt the website as wait is long dilute to covid-19. Have been attempting website for an hour. It sends me back to phone. Phone calls haven’t connected after 3 calls. I give up.

Kayleigh, my Salesperson was very helpful, reliable, well organized and caring, and had a very positive attitude; she is a real asset for your organization. Thanks to her efforts, I will certainly recommend Choice to family members, associates and friends.

The technician was really nice and fixed the problem. They came to my house the next days after I called Choice Home Warranty. I tried everything. It didn’t work. The technician fixed it. They seem to work very hard and was very courteous. I was doubting that they may not be able to fix it but they did.

Overall it's a good value, I bought a 5 year plan and its saved me more than the cost over the years. They can be stingy when a appliance needs to be replaced, but when it comes to repairs it's worth it.

In any event, my wife and I have had two claims since signing with Choice Home Warranty and have been quite pleased. The only advice I would give anyone thinking about applying for a home warranty program is to make certain one understands EVERY aspect of how the program works and exactly what benefits are provided!

My service was scheduled for Wednesday 15-July, Technician, a very nice and polite Man arrived around 15:30. He proceeded to diagnose the problem with my Dishwasher and within about 30-40 minutes identified the door latch or main power switch was broken. He immediately ordered the parts necessary, collected my deductible, and prior to leaving explained the entire remaining process. Couldn't have been better...

Paying for this home warranty is the equivalent of flushing our hard-earned money down the toilet. I recently had my AC unit clunk out. They sent a shade-tree mechanic to fix the problem. He then put coolant in the unit and stated that was all that the warranty company would cover. Two days later, my home is scorching hot. So I called two real HVAC companies, both said the same thing. The A-coil was bad (which was causing condensation back into the pan which caused rusting) and that the coolant that Mr. Shade-tree had put in (3lbs which is a LOT) was now gone. They advised that the unit be replaced. I then spoke to CHW again and a young man started an appeal - I advised him that due to supreme heat and the fact that I have small children I would be paying for the service to be completed ASAP; he advised that if the appeal were granted, I would be reinstated.

Stove cooktop problem. Tech came. Found part ordered was not right one.. he searched, called for counsel and unable to find part. After examining all options available he assured me that the problem would be solved before leaving. Decision was replacement only solution. We spoke to service member that explained a check would be issued to purchase replacement. Received a text with check desicion amount that seemed very low. Need to get further input on other option or amount.

Kenmore dryer. Technician was very professional. I could not be any happier. The company sent me a Email the morning of the appointment. They told me everything about the tech. with a picture and his time of arrival which, he was right on time. He diagnosed the trouble, order two parts, made appointment for next week.

Sales representative was very helpful, explained all aspects of program, easy to deal with. Looking forward to having the whole house covered. No longer have to deal with Sears home service and their terrible customer service call center, thank goodness!

The dryer was making a high squealing noise which usually indicates a belt or a pulley is worn. Mikey Spin Dry services set up an appointment within one day of my request. They came two days later. They made me aware in advance when they would be there. They arrived within the time frame and investigated the issue. The belt and some pulleys were determined to be the problem and they replaced them that same day. All the work was neat and clean and my dryer is now quiet and working flawlessly. This was a professional job from beginning to end... I highly recommend their services...

Called in for help with the AC not cooling, scheduled appointment two days later, but the technician came one day earlier which was great. First time didn't fix completely, called in again, reassigned to another technician, but scheduled several days later. Then I had to call someone else to fix right away. Called in the third time for reimbursement, not allowed. They told me I could call in to ask for earlier appointment. I think their services are acceptable. Then I made another claim for garage door opener not opening to see how it goes.

Technician Andy had his truck break down, but still came out to see us at 8 pm at night. We needed service on our AC unit. He was very polite and knowledgable. I would definitely use this company again. Great service.

Choice Home Warranty quickly responded to my claims when both my washer and dryer began having issues. A repair company was scheduled within the week. The repair person sent his diagnosis to Choice Home Warranty. That evening I was contacted by Choice. They would give me money to buy a new washing machine. The dryer would be repaired. The repair person was able to order the dryer repair parts the next day and fix it the following week when the part arrived. I wish I was offered more for the washing machine. My new purchase was more than twice what I was given.

Took a week to get a repairman to the house. Repairman was polite and responsive. A week later I was informed the cost to repair was too much. Congratulations here's $299 to purchase a new clothes washer. New washer was $849.

Had a great and easy experience in setting up my new policy for an investment property. Have peace of mind if anything breaks now that I have a home warranty that will fix it! The cost for a 3 year of the policy is less than what most replacement costs would be on a major appliance. Thank you CHOICE HOME WARRANTY.

Call in for a repair and my first technician didn’t show up. They send me other technician as soon as one can get to me. They came and the refrigerator is being repaired. Just waiting for the parts to repair it. If anyone read this don’t get a Samsung refrigerator. They stay needing repairs. This my fourth time getting it repair. Nothing but problems. Every technician come to me said don’t buy them. They a bad refrigerator. I know this is because it’s my fourth time getting repairs on it. Thanks.

The plumber determined the leak was coming from the water heater. Choice Home Warranty approved the repair when the tech was at the property on Tuesday afternoon. I accepted to pay $400 for the repair around 6am Wednesday morning. It is 10:30 am Thursday morning and the plumbing company is still waiting to get the approval from CHW to pick up the water heater so we can move forward with the repair. The Plumbing company and the technician who came to my house gets 5 stars. Choice Home Warranty gets 2 stars due the the delay CHW is causing in completing the repair and the delay in phone service. I'm still waiting.

It was super easy to get pricing and coverage for our home at a great price. I like having the same rep to contact if an incident occurs. I'm happy to know that we have multiple technicians in our area.

Alfonso arrived earlier than he was supposed to and was very friendly and professional. He took care of the problem quickly and our air conditioner was running good in no time. He showed my husband what was wrong and what part needed to be replaced. I would definitely recommend Alfonso to anyone as a technician in the future.

Washer. Dudek Appliance Repair was on time and knowledgeable, we have had this company out before and found them to be friendly and competent. Choice Home Warranty was quick and efficient. Cheryl the claim representative was quick to resolve the issue. Will recommend this company to others, starting with our children and neighbors.

Single wall oven. He was professional, courteous and did what was asked of him. Discuss the problems and told us what would happen. He came on time, did the work that he was supposed to do. We were pleased with his work. We're hoping if we have any other problem that he would be the one you would send to us. Thank you very much.

My request was handled promptly and technicians arrived with mask on, they were courteous, air condition and plumbing service, they explained the issue in layman's terms. I've shared my experience with family & neighbors. I highly recommend Choice for home warranty needs, great service.

He was pleasant and informative. He resolved the issue with the furnace quickly. I was very pleased with him. He arrived early and asked if he could begin early. I was more than happy to allow him to do so.

Light switch. Attitude Vendor was on time and completed the work in a time manner. He had a Great Attitude! He was very knowledgeable about his job. He provided me step by step instructions on what he was and what he is going to do. He was friendly and respectable.

Garbage disposal. Technician from Plumb Rite was punctual, very nice and professional. Would be happy to have him back for any plumbing related issues. Took him no time to diagnose the issue and resolve. Relieved it was nothing serious. Explained how the warranty works and made sure I didn’t have any questions.

Service was excellent, pleasant and efficient. Found the problem right away and repaired. Clean and put everything back together and cleaned up after taking the dryer apart. Cleaned out the dryer vent as well and explained in detail what he was doing and why.

Two nice guys came to my door and checked my ac. My ac was good but filter was too old and dirty. Insurance doesn’t cover filter replacement. They gave me some important recommendations. Everything was fine except the technicians did not wear a mask. Wearing a mask is mandatory these days. It’s better for our community to keep safe.

Ben was amazing, knowledgeable, and fast. Got straight to work once he arrived between the hours that was stated... Seem to know exactly what was wrong....very respectable young man wore his mask ???? and would definitely call and use again if needed.

Plumber waited over 1 hour for claim processing in his truck. My 3 efforts to get reply were calls on wait. The claim amounted to $253.00 of which I would pay $75. resulting of a cost to Choice of $178.00. When I finally received a call back, customer support rep. would not listen to facts and I said terminate my $3000, contract and I was then disconnected. Furthermore, the plumber almost lost his job for waiting 1 hour plus. Very poor customer support service.

It won't start for 30 days, but the purchase was a pleasure. They called back when we asked, and answered all questions. Hope we won't need it, but glad we have it. Thanks to the 2 reps that answered our questions.

I attempted to contact Choice yesterday morning with a question about coverage. My first contact, unfortunately was with a young man who I could not understand, his English was difficult to follow and his speaking voice was very low. After I explained I could not understand him he offered to have someone call me back; that didn't happen and after 30 minutes I called again. The young lady I spoke with said my coverage did not cover an exhaust fan that has failed in our attic. When I asked why, her response, I believe, was reading from the warranty. When I asked what 'components' included she simply repeated her earlier remark. I thanked her and decided to attempt to reach someone who might give me more information.

Very professional and did his job correctly. Examined the parts thoroughly. Advised us what is wrong with the system. Showed us where the defective part is. Explained to us professionally what needs to be done to get it corrected. He did his job correctly.

Mr. ** was very courteous, removed shoes to come in, got clear instructions of the repair needs. I am elated to have a cool home again in this very hot weather. He went to purchase the parts that were not included in his truck supplies. He was very friendly.

We had an issue with a couple of circuit breakers. Places a claim online which was reviewed and processed within 20 minutes. We had an appointment set up for the next morning with Fairview Electric. They called us to see what the issue was and have us a 2 hour window on appt. They did call us 20 minutes before arriving.

The Technician Kendall was polite, informative, helpful with answering my questions about the cooling system and why it was no working. He showed me what was blocking the cooling vents and what was causing the noise. The pictures I took are in my phone and now using the laptop. He explained if the situation occurs with the refrigerator not cooling in 30 days, they come out again at no charge. At this point the fridge is cooling very well, ice cold lemonade and sodas with no ice.

John from Monty's Plumbing called to let me know when he was on his way. Upon arrival he was extremely courteous, provided information to help control the problem and left no mess. I would welcome them to do any future work should it become necessary.

Air condition problem.... agent did not show up and did not call!!! Received 2 different appointment times 11-3 and 12-5. No one showed up and no one called. Already had been waiting a week or so. Called the office and was told I had to wait until the next day because the service company was closed. VERY UNPROFESSIONAL!!! This is my first service request. Going to think hard about this company.

The tech that was sent out from Arrow Mech. was great, I hope he works for them for a long time. Very knowledgeable and professional. Great experience. Had the air conditioner running like a champ. The house got so cold so fast we had to turn off all the fans. Thank you, thank you. Thank you.

The All Star Appliance Repair and Service technician was awesome! My refrigerator was on the fritz for almost a week before a tech would pick up the job. He know exactly what the problem was, explained it all to me in detail, fixed the problem and cleaned up his. My fridge is purring like a kitten now.

Repaired dryer that wasn’t heating in a timely matter, and was friendly and courteous. Did an awesome job communicating for his arrival and while he was making the repair. The best part was we only paid $85. While CW paid the repair bill that was $238. I’ll definitely use them again!!!

Found the salesperson straightforward and able to answer any and all questions I had. Did not get an order number, but here is my Policy Number **. It's nice to have a peace of mind knowing that my mother in law and us are covered.

Tub to washer needed repair. Repair person had parents and was able to fix it immediately. Described the problem and how he was going to fix it and washer works. Thought my dryer needed repair and he described what the problem was and no repair needed.

My claim was addressed professionally. When my call was received it was answered in no time, and my phone call was responded with a great value that I was so satisfied that my anxiety turned into a normal situation and I am no more panic to find out how my refrigerator will be repaired and in that way I can save my food in this uncertainty situation of COVID-19.

I called Choice Home Warranty because of the reviews that I have read, which show it to be a good reliable company. Comparing it to other warranties and reviews of reliability in service, I chose this company to replace the ineffective home warranty I had in place

We have had Choice Warranty for over 2 years and have been satisfied on claim reimbursement. Only 1 time did we not agree to a decision for coverage which our HVAC owner did not agree either for a shader valve problem I would rate overall performance at 80%. That being said.... we added a second property anyway!

I've been looking at Choice Home Warranty for about 6 months, but I couldn't afford it. Today's price made it possible for me to join, and I'm very glad because HUD just requested that I renew the Warranty on my house, so it all worked out perfectly. I feel more secure, and I hope that will turn out to be true.

For the initial call the company showed on time and was pleasant. After approval for the replacement the only thing I can say negative was it stated 7-11 am that the would show. They did not make it till 3. Besides that just as pleasant dealing with them as the first visit.

The gentlemen that helped me Jack was great. He answered my question even before I asked them. Very patient and explained everything with a lot of knowledge about the product he was talking about. I wish more Customer Service people were more like him.

I wish I could give a positive review but I can't. This is my second claim with this company and all I see is taking money but not wanting to replace or repair anything. I have no peace of mind with CHW. I got an email that my claim was denied to a have a compressor replaced on my a/c unit due some abnormal wear or something. What do you do with a cooling system except run it to cool your home. I was given an extensive list about why it failed. What does it matter? It was nothing that I did that caused it.

I was able to get a home warranty that covers everything for a very affordable premium. They came highly recommended and they don't disappoint. It's good to know that if anything goes wrong, I have peace of mind. Very pleased!

My salesman, Kevin was very thorough, persuasive, and knowledgeable. I think he listened to my comments and offered me several choices from which to choose, and then gave me exactly what I asked for. I hope not to need this warranty service, but am confident that it will help me should the occasion arise.

The estimated charge by me for $300.00 should be detailed and explain what this is for. Nowhere in the contract can I see where I must pay for the installation cost of the coil. At least that is what it looks like. EXPLAIN in detail the charge and please cite where it so states this in the contract.

Greg was very helpful and knowledgable. I felt comfortable with the questions he answered for me which is why I purchased the warranty from him. I'm confident when I have my first claim it will be a smooth and simple process.

We called after see an ad on the Television. Marc did a great job of explaining the coverage and the various plans. We bought the VIP plan after knowing all the advantages. We did recommend Choice Home Warranty to a friend.

Samsung freezer/refrigerator. Freezer works good but refrigerator does not stay cool as a result food is spoiled. This is the 4rth time. It has been two weeks since I have requested for service. Finally JAS appliance repair checked it and told me Choice Home Warranty has to authorize them to repair. If they approved the repair then they have to order parts and that might take another couple of weeks repair.

That person that answered that phone call was very nice and helpful. Thanks so much and Answer all the questions that I had. It was very helpful. Thank yous. So nice to have a great people to answer that phone number.

My A/C start nonstop operation few days ago. I called CHOICE and they dispatch technician in 3 days. They told me they would send a technician sometime after from 11 am until 3 pm. Technician was about 2 pm. At the moment it was 95 degrees outside and 81 inside. The technician arrived, quickly diagnosed the problem. More or less the outside temperature in the compressor area was close to 150 F and I was told that all is OK with the system and as soon as outside temperature will go down all will be OK. Than technician, add about ½ pound of Freon and left.

The service was fine. Finally after 13 days and another company placed on the job. Real attention needs to be addressed to the length of time allowed to go by when the appointment is scheduled. Communication with the client and the company assigned is terrible. First company didn't show and didn't communicate well. Finally had to get new company and this should not happen. Looks bad for you and service provided.

Need to improve weekend service calls and repairs. My air conditioner went out Saturday morning at 9:00 am and a claim was called in by 9:30 am. Monday a repair company comes to my home and on Wednesday I am getting things fixed. It has been record heat in Texas with 100 to 104 degree heat temperatures, I have a pregnant wife and minor children at home. This should have been an emergency work order due to all of this. The warranty company did their part but maybe find multiple companies that can service air conditioners.

Plumbing. Don did an outstanding job???? Very good job. Right on time. Courteous and helpful. He made sure job was finished before he left. Great person. Cleaned work area. Told me what he was going to do before he did it. He had a great attitude and did a top notch job.

Air condition. Call for help. They was out within 24 hours. Had to order part was over weekend. Part was available the next business day and the repair was done right away. Very very happy with Choice Home Warranty. Have been with this company since 2017. Would recommend to anyone. Thank You for all your HELP.

The breaker in the back bedroom tripped off and we could not get it to stay on. We tried several times but it kept being tripped. The electrician came out and checked the breaker box and it came back on with no problem!

Britney was the most personal and professional individual I've spoken with in a while. Answered questions, no pressure. I chose the Total Plan as it covers all appliances without any added pricing. I did comparison of the top 5 plans and feel Choice Warranty offers the best protection and most complete home coverage. Also, the price is the most reasonable. Looking forward to the peace of mind.

Tech responded, was professional and knowledgeable. Choice was quick to assign a contractor to complete the work. Definitely will continue to be a choice Home Warranty member. Clearly the care is there for members concerns or issues.

The experience has been great! I was contacted immediately with an appointment that fit my schedule.. The UNSTOPPER is knowledgeable, professional and and accommodating. Looking forward to the water heater. I am recommending Choice to all my friends and family.

My washer stopped working. I placed the claim online after close of business. A technician was scheduled the next day and arrived the next. The tech determined the washer needed to be replaced. Replacement was approved and a check was issued the same day.

The air condition unit was not working. It was fixed By the person you sent very well and quickly. We are satisfied with your service and will recommend to my family members or friends if they ask me. Having problems submitting this. Thank you.

I called this morning and started my coverage with CHW and it was easy. I decided to give you guys a try. I have has AHS for over 20 years and hardly never called in for a repair. My wife and I are no longer satisfied with AHS and we decided after we researched on CHW.

Central Air. The technician was prompt and very courteous. He arrived in a timely manner, worked quickly, and was very helpful. He turned in the required diagnoses right away. He was knowledgeable, friendly, and worked fast. What more could you ask for.

Washer repair. The tech was knowledgeable and helpful with instructions on care. Also professional and personable. Will recommend. He pointed out how to care in the future. Was prompt and courteous and had a good conversation about world history. Did the job well and helped with tips on cleaning.

Contacted Choice on 7/13. Tech came on 7/14. Hot water heater leaking, it was determined water heater needed to be replaced. Was approved to be replaced. Need text there was up charge for parts $300. Call never got call back, email said it was for additional parts and disposal of old tank. After approval I was told it was going to take another 3-5 business days to get hot water heater installed. It seems to me choice is a big fraud. Would never recommend this company.

Took over a week to get a repairman to the house. Another five days to tell me that it will cost too much to fix so here is $299 for a new washer. Cheapest washer I could find that was comparable was $700.

Arrived on time, did fine job. Friendly & professional. Wore a mask. Called day prior to confirm. Also called day of to give me ETA. MrGee's Appliance Repair I recommend. Only problem was the original appointment Choice made he was not aware of, no one ever let him know... That was not his fault.

The technician from EWSG Pro was very professional and resolved the issue with the capacitor. He explained the problem and resolution well. The unit is functioning well 24 hours after the repair. So far so good. Thank you and have a great day.

Oven was not working. The tech ask me the problem and he did a diagnostic of the problem and made the repair expeditiously. The tech was very knowledgeable about repairing the stove, I must say it is working great. I will recommend Sears repair to friends and neighbor.

I I recently advised two of my friends to enroll their Home coverage, With CHOICE WARRANTY! This was because one friend had poor experience with his current provider and the other friend didn't have any warranty service coverage!??? A few years ago, I was exactly in a similar relationship with my former Warranty provider (poor service and high costs)... I made a change!!??

Unfair decision on replacing my refrigerator - Pictures from inside my refrigerator which for some reason the required bulb has burned a hole in top of refrigerator in which moisture can escape and cause problems. I am liver transplant patient and has to be very careful to bacteria. Inside moisture is escaping inside of refrigerator. I don’t want this to do damage to my immune system.

The gentleman from Cforce, llc came to fix the shower that was leaking. He called me before he was coming and he was on time. He explained what was wrong and what he needed to fix it. He was very professional.

People were very nice and helpful, did an excellent job repairing my toilets. Do not have order #. Just the claim # **. They knew what they have to do and did it in a timely manner. Were using masks and.

Great that we did come to an agreement on amount to replace my broken washer. What I wasn’t too happy about was amount of time to get repairman out to my house and then get part and then that part didn’t fix the washer. I was without that washer about 3 weeks. Then had to wait another few weeks to get check to help replace that washer. You are very good at response time to service request but then the issue comes into play when repairman can’t get to us for several day’s so by the time they get here we have been without a washer for a week. If they have to get a part then that drags out another week to 10 days.