Choice Home Warranty Reviews

Simrel’s Plumbing came over a little late, about 30 minutes and removed and repaired the leak at my bathroom sink. The Technicians were very friendly and professional. They removed their boots at my door and did an excellent clean up when finished.

I was not happy with the service I received. The company is not reliable and slow to service call. The average time for items to be replaced is 3 to 8 weeks. I will have to seek other company for my home needs.

So far my experience with Choice Home Warranty has been seamless. If I'm able to I'll update my review after each step. I've been scheduled for a telephone call tomorrow to set up an in-home visit by the nearest capable repair agent.

The technician came the same day to fix my heat. It was very cold outside and he did not want us to be without heat. He was very polite and knowledgeable. He took the time to explain everything to me. I was very pleased.

Submitted a claim online late in the evening. Had a response early the next morning with a confirmation of date/time that service company would arrive. Our garage door opener wasn't working properly. The technician assessed the problem and replaced the entire system. We were very pleased with the entire process start to finish.

I was unaware that there was a charge for a service call. I have had similar contracts in Florida and Long Island where any number of service calls were included in the cost of the contract. The man who came explained that the charge was less because it was through you and not independently. This had never been explained to me. Does the charge come with ANY service call??

I had trouble getting my garage door to open because the keypad was not functioning properly. Within two hours of putting in a claim with Choice Home Warranty my door was fixed. I was so impressed with the company that came to my house to make the repair, and with Choice Home Warranty as well.

The technician sent by Choice Home Warranty was great. Harold with Applegate appliance repair did everything he could to get my dryer up and running again as quickly as he could. I could tell he had great experience and knew just what the problem was and what needed done. He kept me informed when waiting on the part needed, and scheduled a time to bring it the afternoon after he received it.

This is a great company. They do a great job at finding good repair company to repair the problems. I will tell all my friends about Choice Home Warranty they are the best. great to deal with. They fixed my icebox and now they are working on my elec, panel trouble.

I appreciate how easy it was to file a claim online. I made a call requesting to file a claim. The same day I received a link in via email. When I clicked the link the page opened where I was able to file my claim. I really like that I was able to give my own explanation and not be forced to use a prepopulated response when I was asked for details about the problem I am having. I felt valued to be able to use my own words.

Heater was blowing cold air. I called CHW and repairman was here next morning. Repair guy diagnosed the problem, got the repair approved and then changed my thermostat. He was very courteous prompt got the problem fixed and was on his way in no time at all.

I was very please with the response time from Choice and my initial appointment. The technician came when he said he would, quickly diagnosed the problem. A part had to be ordered and he said he’d be back at the end of the week. When a week went by with no communication, I called the technician’s company and left messages asking for a return call and an update. When I still had no call back, I submitted the information to choice and asked them to follow up with the company for an update and projected return. Within a day the technician contacted us to say he’d be back the next day to finish the job. And he did! I don’t know for certain, but I expect Choice was able to get in contact with them and facilitated their return, which was really appreciated. Problem solved and heat is working!

I received a call from Sal, a Choice Home Warranty agent regarding my inquiry into Home Warranty coverage. Sal explained everything perfectly and had a kind manner and great sense of humor. He was very understanding of my needs and patient. Sal sold me on Choice Home Warranty. Thanks Sal!

I placed the claim in the late AM and had a response and an appointment the same day. Awesome service! The freon was low and the searched for a leak. Fixed it all. They were professional and super friendly and accommodating.

Aaron from Water Heater Plus, Inc was excellent. He repaired my water heater in a timely manner and very transparent about what needed to repaired. I wasn’t expecting him to pickup all the towels I had laid down due to the water leak but he cleaned up the area to make sure no more water was leaking. Also, my original appointment was for later in the day but I got call to see if I was available for an early appointment - great customer service. Thank you!

My star rating indicates my dissatisfaction with what's covered on my Choice warranty and how it's presented. The contractor you sent was 5-star. It was my fault I didn't check my coverage before submitting a claim about my leaky water heater. It was the tank, and I had it in my mind it would be covered because we have the Total Plan. But the Total Plan doesn't cover anything different on water heaters than the Basic Plan. Why? Plus, you say "all components and parts." But that's not true. It seems like what you DON'T cover is more than you DO cover, which is not "all."

Extremely dissatisfied. I have no hot water. I am 75 years old I am currently on chemo for stage four cancer and I have had Choice Warranty for over five years. My water heater started leaking about a week ago and according to my contract should be replaced and it is being denied. This is a life-and-death issue and I really would appreciate you replacing my water heater immediately. Thank you.

Technician was very courtesy and quick to get the job done. When the job is complete which didn’t take long, I was then satisfied. Technician was very professional at his job. He came in with his gloves and facemask. The technician was also very nice and respectful by taking his shoes off so that he will not mess my flow up. I was surprise because I never ask him to take it off so I thought that was very nice of him.

If Choice Home Warranty is everything your very knowledge-able representative (Adam **) has described, I will be a very happy customer. Ask me in a year or two, for an experience evaluation.... It's much too soon to rate your program until I have utilized it. Looking forward to giving you a glowing/satisfied review!

Everyone has been really nice and helpful. The plumbers that came out took time to explain what was going on. Great customer service! They took their time to look at the problem and was very thorough when looking at the pipes. Thanks!

When I call in a claim it takes up to a week for appointments to come fix our claim. One time I was sent a phone # to call for the plumber and I left 4 messages and no one returned my calls so I wasn’t able to change appointment and they showed it and we were getting our vaccine. The 2nd plumber called and came within 4 days. We needed our water heater fixed. So my complaint is response time to fix claim.

I discovered I had a leak in the ceiling of my basement; called Choice Warranty and had a plumber at my home in two days. He was very nice and easy to work with. He figured the leak was coming from an upstairs bathroom, had to get parts for the repair, made repair and was gone within an hour. I was extremely pleased with the response and so glad I had a home warranty!

Nathan was very helpful in answering my questions and getting me signed up in a very short time. He was very friendly and easy to understand. I hope I never have to use the insurance but will have peace of mind knowing it is there if we need it.

Because of the bad weather Michael stayed in touch with me and as it turned out he was here within the appointed time. I appreciated that I didn’t have to wonder about the appointment. He let me know when he was on the way. He was pleasant, courteous and efficient. I wouldn’t hesitate to recommend him.

Nick was superb. Conscientious, thorough. Scheduler should have called phone number on record, not texted, to notify me of later arrival. Number was landline. I ran a quick errand. Nick arrived a little early. He waited until I returned. I appreciate that.

Not very pleased with your service. I called last on Sunday for my dishwasher, first received wrong email confirmation. Needed to call again to see if this was corrected. Then received an email that they could not find anyone to work on my claim and your company wanted me to cancel out the order and do this on my own. As of this email no updates, no information, only emails asking my opinion of your company that I have not done twice and still no response. Not a happy person, yes am aware this could be because of Covid-19 but how much more are we to suffer because of this? All I want is my dishwasher to clean my dishes.

I don't feel supported, understood or cared for by CHW. I have a dishwasher that cost $450. They would not fix it and only gave me $240 to replace it. I feel slighted and cheated. Beside this, I had to wait 3 weeks before a technician contacted me. Each time I called to inquire about when someone would come, they'd say, you can get your own technician. But that's what I pay CHW for. It was disheartening working with them.

When our hot water heater started to leak slowly, there was no help given as Choice called it then a "holding tank". When the Motherboard failed, it was paid for. When we called about the washing machine we found that my husband was able to repair it. We were told by Choice that because of Covid, they could not locate a technician to come out so we should call one of our own. However after a couple of days, Choice found one but we didn't need him then. The only thing we have been reimbursed for was the cost of the motherboard.

Had an issue with my dishwasher on a Sunday night, opened a claim that night and next morning I had my appointment with the technician, they were prompt and on point. I feel so much more comfortable knowing my home is secured, I am in processed a buying another home and will definitely get the policy for the new home.

Great experience! I received a prompt response to my call and an appointment was set soon after. The technician was knowledgeable and conscientious and listened intently to what I had to say. He even called ahead to see if I would be available a little earlier than the scheduled appointment time - freeing up my evening! I couldn't be more pleased... Thank you!

I put in a request for service and within an hour received a confirmed appointment for the following day. The service team arrived early after asking permission and were in and out, completing the repair quickly and professionally. I have used two different well-known home warranty companies in the past and neither were as efficient and responsive, and their contractors were shady.

I made a tremendous mistake by requesting information on home warranties and all of a sudden, my phone started ringing off the hook. The remainder of the companies respected my wishes and stopped calling when I told them I had just reinstated my home warranty for a year was only looking for information at this time. Choice Home Warranty has been harassing me for months since this enquiry. I had seriously considered reviewing them again when my current warranty was close to ending but after all the annoying calls, I have no desire to ever do business with this company. I would appreciate anything you can do to eliminate this problem.

Claim was set up fast and technician came same day and fixed problem. Could not ask for better service. Technician called as soon as he received claim. He was very friendly and professional. We would highly recommend Choice Home Warranty.

We had the sellers of our current home purchase the home warranty since our house was built in the 70's with old appliances. This is my first experience with a Home Warranty company (Choice Home Warranty). The one good thing they did was replace our condenser unit for the AC and they almost didn't do that because the coils barely had dirt in the lower back half which would be about 1/16 of the unit. We had them send someone out to fix a leak in our pipes. He said it needed to be replaced, apparently they pushed back because he never replaced it, instead he "fixed" it and 35 days later (outside of the replacement window of 30 days) it is leaking again and we will have to file a completely new claim and pay $65 for them to fix something they should have fixed the first time.

Service was great...but I never received any kind of notice the service fee had changed. Been with CHW for years and feel this is very inconsiderate on their behalf. Paying $45 for years and I don't use the service but maybe once or twice a year. Extremely unhappy.

My friend recommended this company. When I hear the rates I could not believe. It is so affordable and they are helpful. I was not going to sign the contract but after our talk I was very impressed. So I purchased it right away.

When I noticed my AC did not seem to be blowing cold, I checked the compressor outside to see if it was working. When I heard a humming sound and saw that the blades were not turning, I shut the system down and made a claim online with my Choice Home Warranty. Soon thereafter I was notified that a technician was scheduled to come to my home the following day and was provided with the name and phone number of the local company that would be responding. When Carlos showed up I explained what I knew and went back inside the house. About 20 minutes later the technician came to my door, showed me the box for the new part, explained that he had replaced the capacitor, and I found my AC working fine. I couldn't be happier with Choice Home Warranty from beginning to end. Thank you!

The tech was very polite & knowledgeable. He did a great job in fixing our washing machine. The tech was on time. He had to get approved for the part needed, & came back the next day earlier than expected.

I did not think I had to pay after paying service fee. Not satisfied with experience with CHW in regards to coverage. I was under the understanding that you cover 100%. Not partial of the cost of the product that I have in my residence

The technician was very professional. He call before he came and arrived on time. He quickly determined the motor burnt out and that the garbage disposal needs to be replaced. Although he still needs to return to replace the garbage disposal, the initial meeting was very positive.

Pipe in basement rusted and leaking. My claim was denied and I had to pay Technician out of pocket. I asked the agent if the work would be covered and was told it would be. However when the Tech arrived and called it in Choice Warranty it was denied. This is the second time that I was denied for a project. I am frustrated with this process.

Our dishwasher stopped working and I sent a request for service (on a Friday afternoon). I was initially informed that service wouldn't be until Tuesday morning but the repair company was able to come out Monday afternoon instead. My dishwasher ended up needed parts that are said to take a couple weeks to come in so I will wait and see what happens then. I paid the service call fee and the repair guy said that is all I would need to pay, even when the parts come in and it has to be installed.

I could not have been any happier with the service that I received. A2Z was gave me great service and was very good at what he did. I was very glad to receive the e-mail with the date and time the part is to be installed.

This is our first experience with choice. It was a great experience. It was easy to log the call online. We received timely status updates. The technician was very skilled, knowledgeable, professional, with great customer service skills. We received the recommendation and resolution very quickly. So far we love the experience with CHOICE.

Very happy to have garage door usable again. Technicians were prompt, informative and efficient. I thank CHW for taking care of the problem and making my wife and I happy. We use the garage door often and having it operational is a great convenience for us. Thanks!

Choice set my appointment up and then my appointment was moved up 3 days, which was very nice. Very pleased with Choice Home. I would tell my friends about Choice Home Warranty. When my contract is up I will be renewing for another year.

It took two weeks to get a technician because of Covid virus, by the time one got here I had find someone to repair for me. I told the tech when he called me the day he was to show up at the house that I found someone to repair the stove and he said he would notify Choice.

The technician was very pleasant. I could tell he knew his business. He was thorough. He returned my phone call from earlier in the day to update me on his whereabouts. I appreciated that. I was originally going to reschedule, but he said he could come by shortly. Glad he came.

New with this company and so far very please with the excellent customer service, they help you without getting into so many question. You call, you place your claim and within a 24 hour window you get a respond and your service ASAP. Very please with service. Peace of mind.

Quick service. Worked with me on everything. When I was sick they quickly rescheduled the appointment and got the job done. The toilet now works. I will be signing up again for next year. The plumber who came worked quickly and quietly.

I have had a terrible experience with another company....Explained my problems...He calmed me right down and assured me I would not have the same problems and assured me I was with a much better company...I felt confident about buying protection by the end of my call....Thank you guys.

I placed a claim to deal with a plumbing leak in my kitchen. Service was quick and efficient. The service provider was very professional. It turns out that the problem was a faulty garbage disposal, which he replaced with no hassle at all.

Our washer is going to have to be replaced. I don't think the amount of money that we are getting is correct. We pay more a month than what your company gives to replace our appliance. Thank you for work and for your services. God bless you.

After contacting CHW about my built in microwave oven I received an email from them with a confirmation of a service tech appointment. The service tech was professional and quickly determined that a replacement oven was warranted. The settlement offer was offered the next day.

Technician worked on pipes. We need to await if the smell returns. The technician was a bit irritated that he entered the 1st floor and had to go to the 2nd floor at the beginning. He then had to go to the basement to get the fee and wanted to have his service fee before he begin the work. He Thank you.

We were looking for this due to getting older and do not have energy to do things like we once have done. I think you catch my drift, I think my wife and I will get some good use out of this so I am happy that we did sign up for this and with being said like about getting older and less active I may change your mind. It did for my wife and I.

Updated on 02/27/2021: This was the second claim for the same problem within a month of each other. The technician fixed the problem temporarily so we did not lose any more food, and ordered the parts needed for a permanent fix and set up the next appointment date. Choice's response to this claim was much better than the first claim. We had to wait too long to get a technician out for the first claim.

Extremely weak after-sales support. I have not received the confirmation email nor any documents/agreement confirming my services. No response from the Sales Rep, Steve yet though a message was left for him. I signed up for this service despite negative reviews from your customers as I was informed that you have improved over the years but very disappointed.

After less than 2 weeks in my home, the water heater quit working. I was able to open a claim, they sent out a technician and I had hot water again. Choice kept me up to date with calls and emails. It was really simple.

First I was lied to by sales person on what was covered and not covered. As well as out of pocket. I’ve canceled my policy and if ever asked I will NEVER recommend you guys and that’s in big of the last Resolutions Manager I spoke with. Very rude and disrespectful after I decided to leave! He should be fired if he talks to your customers that way. I would leave 0 stars if I could.

We are very pleased with Choice Home Warranty. You are always very prompt and have handled each of our needs completely. The companies that you use to complete the work have always been professional and complete with their work. We have use your services at least 6 times and each time we were very satisfied.

This is a great service to have if it truly replaced your existing appliances when they can't be repaired. Instead they give you a small portion of what it will cost to replace it. All of the technicians have been professional and polite so that's the bright side.

Great technician and experience. Very professional and knew his business. Water heater is working great now. Process with Choice Home Warranty was easy from initial call to end of repair. I am very happy for what we pay and their service.

Today is my first time filing a claim online. It was very easy and felt much more efficient than filing a claim on the phone. I highly recommend it to everyone who has a Choice Home Warranty. I have not been assigned a local service provider yet, but as far as filing the claim, doing so on the website is definitely the way I will file any claims in the future. It is a very smooth process.

I used my warranty on the day it started & they told me it was impossible for a wire to burn out on my hot water heater overnight. I ask the tech & he said it just happened. It took 3 days to get someone out to my house. I appealed & now it says I have to wait 8 days to schedule an appointment to talk to the case manager over the appeal. This is crazy!! I was accused of having a bad hot water heater when I bought the policy. Who in their right mind goes a month without hot water, especially in the winter. Not off to a good start with this company.

I would highly recommend Michael from Fairview Electric Co, Inc. He arrived promptly when scheduled, He was knowledgeable and repaired my problem promptly and was very courteous. I was very impressed with his Professionalism and would recommend his company to anyone.

I am satisfied with Choice and I am satisfied with Adams service, but my problem with Adams Electrical Service was the lack of courtesy I received. For the first date scheduled for the service I called them and informed them that it was an good date and that I would be home. Well, no one came and I did not received a call. I called them later in the day and left a message. I few days later they called me and left a message that they could do the service on a given date. I called several times to ensure them that the date would not work - since I kept getting the Voicemail service.

You haven't done anything yet? I called Thursday. Was put on a waiting list for a call back. Was never called back. Called again Friday. Got thru and have a claim started but you have not found me a plumber yet. Been waiting 2 days not counting weekend. Do your job, find me a plumber, then we will talk about ratings. So far it's a ZERO.

I was told that my service fee will be the same as my other policies of $45... I agreed with the rep and paid for 5yrs+1... Verified again to make sure my service fee is $45... rep said yes and we didn't talk about any other service fee amount... Paid and got my email confirmation on my new policy with $65 service fee!... Where did that come from?!!! Please correct the service fee on my policy as your rep told me... $45!!! A loyal client with more than 7 accounts with you. Don't deserve to be tricked this way... and I don’t appreciate this action!

Although the spring on my garage door opener was not covered, Choice was prompt and efficient, as was the technician that came out for the repair. Not happen that I paid out of pocket for the repair but we are still satisfied with the efficiency.

We have not had any luck with AC repairs being covered with your warranty company. We will not be renewing after our term. The technician that came out was wonderful and we have our system serviced every 6 months so I know the AC is not neglected but no matter what is wrong with it you have an exclusion to not cover it.

Technician from Dam Good Plumbing was excellent. He identified the problem quickly, put in the new part required, and left not mess. Very nice guy who was experienced and able to identify our problem and solve it quickly. We were very pleased with the turnaround time.

Called about repair of home dishwasher. Got agent quickly and was taken care of and am waiting on repair source call. Agent was helpful and friendly and satisfied my call request. Had a pleasant and friendly experience. Nothing more to add. I was given a case number and was advised I would be called by the servicing agent. I want to thank you for the quick and prompt service.

The representative was very helpful and knowledgeable about the coverage. And was very polite and answered all of my questions. Sent all required documentation via email. I would definitely recommend to a friend and I hope that any future services call are pleasant and gets serviced in a timely manner.

The technician was very courteous and respectful. He called and identify himself as the tech who was scheduled to come out to repair my stove. Upon arrival he wore mask and practice social distancing. When he was finished looking at the stove he explained to me what the problem was. I will surely recommend him to anyone and also recommend Choice Home Warranty to my friends and neighbors.

I had a fan broken. Home Choice hired a technician with very quick turnaround for the repair. My claim was approved for the replacement of new fan. In summary I am very happy and just for a min co-pay.

Choice Warranty is a life saver. I’m so glad that I chose them. Since having choice warranty I have saved so much money on home repairs. I will definitely refer a friend. No hassle to submit a claim. No hold time.

I had three people to come out and service my boiler and it still make that combustion, also, you can smell the gas being released. I called on a Saturday morning about 5 :30 in the morning. My main drain backing up in my house and I could not use the facilities in my home. I was told no one could get to me until Tuesday. That was horrible.

Technician was prompt, efficient, knowledgeable and professional. A nice guy. He took care of the problem we were experiencing with the heat and soon we had heat again. It turned out to be a burnt low voltage fuse but the reason for the fuse burn out could not be determined. We will wait to see if it happens again then attempt to trace down the cause.

While my husband was the one who met with the tech, I was told he was on time, professional and very thorough. He explained what he was doing and why. He also showed my husband how to do a cleaning in the future.

The technician was able to fix the problem and explained what happened. Very professional. Came during my scheduled appointment time and kept me up to date on what he was fixing. Would recommend the electrician that was sent out to service my issue.

Choice Warranty is always on timely and efficient. They are quick to resolve the problem and I appreciate their promptness to quick resolution. I have been with them for many years now and don't regret a thing. Thanks for your genuine concern for your customers' well being....

Nathan was knowledgeable of the coverage, and gave us several options. We chose one year coverage, adding coverage for two additional freezers and one additional refrigerator, with the AARP Discount for total premium of $612.00, with coverage starting March 1, 2021 and billed it to my MasterCard. We may be interested in multi-year options in the future. We received the survey with no confirmation of our order.

My washer and dryer all in one couldn’t be repaired. Choice sent over technicians to try to repair my all in one washer and dryer that I paid over $800 for. The technician said that it could not be repaired so Choice gave me a choice. Either I can get a new one for over $800 value or I can take a pay off for over $800 cash. To me it was amazing choices. Thanks Choice. Keith **

Michael, originally reached out to me on 05 Jan. 2021 I had a computer problem and was not able to get back in touch w/ him until now. (01 Feb. 2021) I am very pleased with him as that he kept the original quote. I was very pleased to complete my original offer.

The representative was professional, knowledgeable and engaging. On a scale of 1-10, she was an 8. We received a quote and purchased a plan on the first call. We would recommend Choice to others. The representative was able to obtain a further discount for service plan.

Excellent experience!! Agent was quick and to the point and very knowledgeable about the product. Explained all segments of policy very well. All areas covered by the Choice Home Warranty and how it works. We were very pleased with Choice Home Warranty in our former home and that it why I have purchased it for our new home.

I am very disappointed with my recent claim with CHW. I've been a customer for over 5yrs and just bought a new 5yr plan. I bought a home 5mo ago and had the heating & cooling system cleaned and serviced prior to move in. After 2 months of using my heater, it stopped working. The technician was here the next day but CHW decided not to honor the claim.

Very courteous staff. I was thrilled to learn of more coverage and lower price. I look forward to a long relationship. Staff was most helpful in referral for additional coverages and explaining details that were easy to understand. They are prompt to answer phone and questions. Thanks for my.

Choice Home Warranty is a very reliable company and their contractors they send out are professional and get the job done! They respond quickly. The price is also very reasonable. We took out the 3 1/2 year warranty which is a better price overall. Thank you.

We paid upfront for 6 years and after 3 years in when we had our first incident a Dryer repair, it took 2 weeks for them to schedule an initial visit after which they needed to come back and replace a part. It's been 6 weeks since and I have made several calls and tried to follow-up but no clear response. They keep pushing it 2 weeks down every single time.

James was very patient with me to explain to me the new changes and was able to work with what I can afford. I have been with home warranty for 7yrs. Hope to keep the relationship for better and more coverage.

The person that I spoke with was very polite and knowledgeable. He was very helpful and got me a good deal. Made sure that I was satisfied with the plan and that it was the best one for me. Looking forward to working with you guys.

Over I am very satisfied with Choice Home Warranty. I have been with Choice home since 2016 (5 yrs) and very satisfied with their service. Claim dept is quick enough to initiate the claim and reimbursement is decent enough. Their customer service and website is also good.

Replaced a hose that was leaking at a toilet. They came when they said they would show up. Came 2 days after calling in claim. Plumber had to go to store to buy a part to fix the problem. But he came right back.

The technician was very helpful and good. But he could not get authorization on same day as his review. Meanwhile I will be waiting for days to get this job done - messing up my schedule more, waiting for completion of the job. Good technician, but poor system processing by Choice. They need to make the back office processing better (quicker).

Sergio came and determined the issue with my furnace almost immediately and walked me through everything he was doing. He's a true master of his field and I would recommend him to ANYBODY. Such a respectable and nice guy!

Fast and professional help with my problems. Am still waiting on my microwave to be fixed. The young man that came to look at it was knowledgeable and efficient but would really like to know when it will be fixed. Thank you.

The technician was experienced and knowledgeable, however, I was a little disappointed in getting an appointment for the repair as the first appointment the tech. Did not turn up and did not call. I had to call in order to get a tech.

Andre was Very patient and answered every question that was asked and even explained until we understood completely. Explained the warranty and even looked for the lowest price available in my area. I like the fact that he wasn't too pushy to try and make the sale.

It was a fast and easy process. I would recommend doing business with Choice to all my friends and family. Everything was explained to my satisfaction. The coverage offered is a perfect fit. The best part is the 24 hour access to service from Choice.

Very nice experience, repairman was friendly and knowledgeable. He knew exactly what was wrong and went about his business to fix it. So far so good--no leak from water dispenser in door. I'm glad to have it back in service. If I wanted to use it I had to mop up the floor as it leaked.

I submitted a claim for a hot water heater/piping issue last week and am not at all satisfied with how Choice addressed my issue. We had a technician come out, we paid $60 for the service call, he called in the diagnosis and Choice CHANGED the diagnosis information to a different issue that Choice does not cover. This seems way too convenient for Choice and has me questioning whether I should continue using Choice as a home warranty provider. In the meantime we were without hot water for 3 days while Choice went back and forth with us and the technician, so we had to call another repairman to come out and fix the issue so we could get back to normal life. I have a call with a case manager tomorrow, 02/02/21 and I hope that Choice makes good on some portion of this repair.

The gentleman I spoke to was very knowledgeable and professional about the warranty. He had my best interest in mind. I would recommend Choice home warranty to a friend or family member. Thank you. I look forward to doing business with this company and know that they have my best interest in mind. Very helpful and courteous.

Josh was easy to work with, understood our needs for coverage. I couldn't be happier with the end results for our quote. Covering each new appliance, AC, well, septic, would have cost us much more than Choice warranty quoted us.

While the technician who came to our home was courteous Hs company was slow to get the information to CHW and so far haven’t had any follow up to make an appointment to come back and complete the repair. We will hold final judgment once the repair is completed.

This was my first time dealing with Choice Home home warranty and the representative I spoke with was extremely courteous & helpful. I’m hopeful that I’ve purchased a good product. I did read reviews while I was speaking with him, and while I had some concerns, I’m trusting I made a good choice.

Most of the time whenever a technician comes in to inspect what's wrong with any system at the house they do their job properly but then Choice Home warranty most of the time declines the claim saying it's not covered. I do not understand what's the point in having warranty services when major & expensive claims are covered by the warranty company.

The sales rep (Fred **) lied about the coverage and the process to con me out of my money. After reading the contract I confronted him and others about the lies told to me on the phone. Fred went ahead and sent me an amended contract via e-mail stating that my only out of pocket expense would be the service call and you would replace the items with like brand and model. There are several other lies as well.

The service tech came out the day after the claim was filed and determined that the motor in the blower cage needed to be replaced. The claim was approved right away and had the part with him on his truck to make the repair so it would have been a very quick and easy one but the cage itself was old and had to be taken to his shop to remove the old motor from it which also done the same day. The furnace was operational after repairs were made and my tenant was happy. This was the the third claim made with my policy and the only one that went smoothly without any issues. The first two were denied for dubious reasons and had to fight them to get approved - the first experience the service tech they sent out was incompetent and just God awful very rude, unprofessional and unethical.

Re aligned garage door, made adjustments to tracks. Prompt and courteous. Everything works great. I would recommend Choice Warranty services. I have had Choice Warranty for 3 1/2 years and been happy with every time I had them out. Thanks again.

My first claim submitted to Choice and extremely pleased. I had a very reputable appliance service call me within hours to set up an appointment. I was surprised at the speed and the level of third party service provider who did the repair. It was completed with a new part ordered within a week. Very pleased.

I will be very honest about my experience. The technician was wonderful. He checked out my washing machine. Found out what was wrong. It was a major repair which I denied because you said it was abuse. Let me tell you one thing. There was no abuse on this washing machine. I lost my husband three years ago. There's nobody here but me so how can a woman's underwear shirts dresses and blue jeans which most of them are leggings would crack or tear the drum. It would not so I don't know what you're thinking but I'm waiting for a call from someone that would be assigned to this this claim. I paid y'all in good faith. Gave you my hard-earned money that was in savings but I really didn't have because I knew I would be protected and now I find out that you're just a hoax. My neighbor had a his same issue with y'all with her heating system so someone needs to call me this morning.

I am not happy with your company. Almost every time I need a repair, I am told it's not covered. I regret singing a contract with your company and I will not recommend your company to friends or neighbors. The service tech came out, listened to my concerns and said to replace the ceiling fan. He did not look at the fan even when I said I thought the remote was the problem. He told me the remote was not covered by the contract I have, I paid him the $45. He sent me an email regarding the repair. And for $175 more the remote would be replace. I told him I would not be needing his services any longer. Our daughter replaced her remote and our grandson said he could replace the remote for us. Very DISAPPOINTED. Kathleen **

Everything was great. The customer service person I called was very helpful. They got someone out within 24hours, on a weekend. Chris showed up within the window quoted and called me to let me know expected arrival as a courtesy. He was extremely professional, worked efficiently and cleanly, observing covid protocols and kept me informed through the process. He definitely went above and beyond. Plus educated me on my existing lock types and made recommendations for security without any pressured sales pitch. I really appreciated his helpful he was.

I only have one comment. When I received my email confirming my claim it was not for the current issue. Needed to call back again to verify the correct claim was going to be addressed. The other issue is with Covid they are not finding anyone who will work on my claim, and suggest I opt out and find my own personal for the repair, what is the point of having a warranty program if you are not able to use it.

I called to get a repairman to fix the oven door. No one picked up so they said we could get our own and my grandson came by looked at it and fixed it so I called and cancelled my request. Everyone was. Very nice. All was taken care of.

Choice Home Warranty is the best investment I have ever made. When I have a problem I get online, enter my claim and within hours I hear from a company that is ready to solve my problem. I have been fortunate enough to have great experiences with the companies that come to repair my problem.

The fellow from Metro was professional and kind and very efficient with fixing my problems. I would recommend him for any future problems. He seemed to have a great knowledge of his work. I would recommend him for any other problems. Sincerely, Carolyn

The day I made a claim for my water heater and shower faucet, I received a email with a date and time that the technician would be out for repairs. I was able to push my date back with the technician with no problems. 5 days before my appointment, I get a call from the technician stating the he would be there in 30 minutes. The technician was friendly and professional.

Policy is not worth having. They don't pay. Deny claims. I will be canceling. I made a claim on a washer that was no more than 4 yrs old. They did approve the claim and I received 200 dollars to purchase a new washing machine which you can't find for nowhere near that price. Heat pump went out. Denied. Save your money for your own repairs.

Both claims were taken care of in a timely manner and am pleased with job they did as usual. The weather was wet the day the plumber came and I was impressed in that he put covers on over his shoes so he wouldn't track in dirt.

We are unhappy with the repair professionals. Someone came out to repair our garage door opener and installed new one and repair was awful. Wires now exposed whereas the original with house was not. Not impressed by the repair that Choice Warranty outsources to.

The services of CHW have been very valuable to me. They have provided services for 2 of my homes for a variety of issues and there has never been a time when they did not deliver on time with qualified professional and courteous technicians.

We needed both our wash machine and ice maker serviced. It took a few days before we were able to get a service person to look at our problems. The technician was polite and appeared to know his job. He told us he needed to order parts for the repairs but the washer was in pretty bad shape. Two days later we received a note from Choice that they would be giving us money towards a new wash machine. We are still waiting to hear when the part for our ice maker will be installed.

CHW has dispatched a tech three (3) time to address an ice maker that refuses to drop its ice cubes into the bin. The ice maker tray assembly has been changed twice, it worked for one (1) day and has not worked again. Please replace the entire ice maker assembly this time! There is something he is not detecting and has been unable to find.

I filed a claim for my dryer not heating on 01/23/2021. On 01/25/2021 received an email from CHW stating that CHW could not find a repair service locally to repair my Samsung dryer. For me to find someone myself. I did this after contacting over nine (9) repair services. Only two (2) in my area would even work on a Samsung product. None of these services wanted to work with CHW in any way. Claiming of how difficult getting paid from CHW and how chintzy CHW was about paying a decent and proper amount for their services.

I believe the service was excellent and follow through was excellent however my unit was determined ineligible for repair and the offer for replacement was only half of the worth even with depreciation. I greatly appreciate the offer and accepted it, however in order to find a new appliance of same value, I still have to add the same amount I was offered to cover the cost. In essence, I was offered only half the value of my unit.

CHW says they will replace a item if they can't fix it. What I got was a offer of 300.00 and change for me to replace my built in oven. The best I can find retail is 1700.00 installed. When I questioned the large difference I was given a bunch of mumbo jumbo where I was told that isn't what the contract reads it only calls for this small amount Needless to say I will be dropping CHW and shop for another business that lives up to its advertisement.

I have found that Choice warranty provides the best plan for coverage and that the sales department staff (Igar) was extremely knowledgeable and courteous without the high pressure nonsense that other companies embrace. Being a veteran they also made me aware of a veteran's discount on my plan. They represent integrity in business and that is a value I respect and would recommend this company to anyone!

We were in need of a toilet fix and other plumbing issues. Choice Warranty covered most of the problems and they were fixed that same day. The issues that were not warranty covered were given a quote and we have an appointment to have them taken care of. The plumber was kind, courteous and followed COVID health safety measures.

He went right to work, found the problem, and fixed it. Very professional and likeable. Kept us informed by way of our cellphone, of the time of his arrival. You have an excellent technician in this gentleman. He stepped back from the door after ringing the doorbell so when I opened the door he was not in my face.

Person was pleasant and informative and I didn’t feel pushed to make a decision. After receiving the information I told the representative I would call her back within the hour because I wanted to discuss it with my spouse and she was nice about that and was probably thinking I wouldn’t but I did call her back and bought the services. She was appreciative.

My experience so far with Choice has been great! They are quick with getting an appointment for my repairs! My recent service was a plumbing issue. After submitting my claim I got an appt the very next day! I made a good choice is choosing Choice Home Warranty to take care of my home repairs!

After checking a few alternate services, Choice offered more coverage for the same or less cost. Just after purchasing I received a call from their center to help me decide my options. He was polite and not pushy, tried to save me money but didn't know I had just purchased. If their customer service and technicians are as good I look forward to a long association.

I was very frustrated about Choice. I am the victim of this lying company. I was denied many times of my claims. Recently they reject my claim about the motor of the pool and recently about the relay of the electric system. They argue the motor rusty etc... How to prevent this system exposed outside? They don't treat me right! I will tell all my friends about what I has been the victim of this company and I sear to stop my contract next time. Frustrated customer!!!

Had service person here within two days which is great and expected to return with part Tuesday, which is two days later.. This is first time we have used this year and happy so far with this service. I am thankful they got someone to come so quick.

Technician informed me on the situation and made the necessary repairs. My tenant was very pleased with the tech's courtesy and professionalism. If possible I would like to obtain a copy of the report for submission to my insurance company. Thank you!

Two years ago my refrigerator stopped working. I phoned Choice Home Warranty. A technician was sent out; he could not repair the problem. Another technician was sent and I was told that the compressor could not be repaired. At this point I had been without a refrigerator for two days. The problem with the refrigerator was not solved by either technician. Choice Home Warranty did not provide a solution to this problem. I purchased a new refrigerator and have been extremely angry with Choice Home Warranty since then. Your company did not live up to your advertisement.

I’m little upset. I’ve been without a dryer for at least 2 months and I’m still waiting for the check to replace my dryer. We had 3 different companies come and each one had a different experience with the dryer.

But I'm still waiting on 1st claim. My washing machines leaking a lot. Appliance contractor has me waiting a LONG time. 2nd claim handled in hours. Thanks. Hope it gets addressed very very soon. Its really frustrating when no one lets you know what's going on.

We will recommend the technician to all our friends and relatives, and we will advise them to buy an insurance coverage for all the appliances and equipment around the house to Choice Home Warranty because of their excellent services to customers.

Good processing but some trouble assigning a technician in dealing with my claim. Five days and still no technician assigned in processing my claim. Seems like something could be done to expiedite my claim. Good communication but cant get a technician assigned.

When I was sold your service I was told that a rekey of my new residence was included. After buying and paying in full your representative advised me that it was not part of the 42 months that I purchased. Strike one. The quick response time that was promised was 5 days. Strike two. The service technician showed up 5 days early otherwise it would have been 10 days. Please go back and check your recorded phone call. To see who is accurate.

I had to get my own service person for a repair, contacted previous service company (provided by your company) who did not want to work on your behalf. The service person I contacted did not want to deal with your reimbursement program.

The problem with the HVAC system started in July of 2020. The technicians visited the house several times with different solutions. Finally, they repaired the unit and left. We are still having the same problem and I made a new claim last Friday. The technician from a different company is suppose to come over Monday and check the system again.

I am totally satisfied with the technician who came to my home. My only problem with the claim was the wait period for someone to check it out, 2 weeks at least. If it had been a more serious problem like the furnace out, there was no way I could have waited 2 weeks for someone to fix the problem here in the dead of winter.

I have not had a good experience with Home Warranty and am wondering if I paid for this and it is such a hassle to get the issues taken care of. I am inconvenienced and still waiting for someone to determine whether or not my garage door is to be fixed when there is definitely something wrong with it. What sense does it have to purchase this home warranty when it is a hassle, unprofessional event.

I was misled by customer service. I asked how many units I can get check. She said 1 Per $65.00 getting to Know that I could have gotten 2 units as per service Technicians But I wiser now. I lost 1 day wages waiting without any Notifications of cancellation due to their Error. The service was up to Par. Thanks.

My last few claims have been assigned to service providers who were not very good. My most recent experience was for a plumbing issue. You assigned it to Young's Water and Sewage. They never showed up... claiming CHW didn't send them the work order. When I called them I was eventually transferred to the office manager Mark. I found him to be abrasive and not particularly interested in helping me. It remains to be seen if they show up on 2/1/21.