Choice Home Warranty Reviews

The technician came in and fixed the problem we had with our central heating unit. He knew exactly what it was. He put the part on and we been having heat ever since. So far so good. This is a new experience with this company.

Great experience, service guys nice and very prompt. I called in to report my issue and I received a email, alerting me of my appointment and the service provider contacted the next day. There wasn't a long wait to get my appliance repaired and up and functioning. I am impressed. This was not the service that I got from the last home warranty, they were yucky... Good to know things are better with you guys so far...

Service was excellent, and timely. I would recommend this service to my friends and family. The contractor did a good job in repairing my disposal. This is why I have this service. Excellent response. Service on the phone was excellent. The person I talked to was nice and pleasant. She had concern to my problem. Thank you.

Prompt and on time. Submitted claim on Saturday morning via the website. Got a phone call about an hour later and the tech showed up an hour after that. Last company I had would take 48 hours to assign the job to a contractor and another 48 for the contractor to call to set up an appointment. I was pleasantly surprised at this prompt service. Oh, by the way Choice is less expensive in all ways to the other company.

The Garage Door Opener stopped and would not run. I easily filed a claim online. Choice Warranty very effectively kept me informed of claim opening, technician designation, schedule setting and necessary schedule changes. The technician that was designated by Choice Warranty arrived ahead of schedule, quickly diagnosed the problem as a failed control board, and proceeded with a replacement. He and his helper were friendly and effective. In a short time, the door was again operating, the opening settings were reset, and the miserable task of reprogramming the remotes was done.

Choice is very professional and friendly. Their response time has been within hours. Their Customer Service are amazing. Their monthly fee and service fee is very reasonable. I am glad that we have them. The Contractors they have send out are really efficient. We had a major water leak fixed the same day I called. I highly recommend them.

If you let CHW know that you were not satisfied with the contractor that was assigned to you, they will send out a different contractor with no hassle with no cost to you. CHW will continue to check to see if the issue has been resolved to your satisfaction.

I was happy when the technician immediately found the problem. He flipped a switch on the ice machine and the problem was quickly solved. Other technicians didn't know what to do. I trust the expert that came to my home and would recommend this service to anyone who is considering home warranty service.

I had a problem with my washer. I call Choice Home Warranty and they sent some out within 24 hours to look at him. I was told that they would have to order a part and it would be fixed in 7 days. The home warranty rep was very helpful and kind. So far I am very pleased with the company.

Choice Home Warranty personnel were very courteous and helpful. Repair staff were kind and set up appointment promptly. Serviceman was on time. He was knowledgeable and diagnosed the problem. Highly recommend Choice Home Warranty and its subcontractors. Repair part has been ordered and looking forward to the repair visit.

They are cheap, reliable and honest. Would recommend them to anyone. If you need coverage for your home no matter how old your house is this is the company to choose. They are cheap. Print and customer service is outstanding. The monthly fees are cheap as well.

The plumber called and set up a time for him to be here, he arrived ready to work, identified the problem, then fixed the problem without any delay. He was professional and seemed to be very knowledgeable. I would use this group again if the need arises.

So nice to make a phone call and let someone else take care of the details! The turnaround time is within 24 hours and the quality is always good. I've never been disappointed with the services I've received or the quality of replacements. And I don't have to hunt down the contractors and parts!

I was very please how quickly and easy it was to make a claim online. CHW had someone working on my air condition issue in less than a week. So quick service and no hassle. Just had to pay my copayment and that is it. The repair people showed up on time and worked until the job was done. Very pleased with this experience.

CHW contacted a plumbing company who set up my service within one day. The plumber fixed my problems perfectly and was on his way. He arrived on time and did a fantastic job. I’m so pleased that I’ve chosen Choice Home Warranty company.

My AC began making a strange noise and I call Choice Warranty. The technician came out and diagnosed the problem. Choice says that can't fix the noise, wait till it's broken. Well, it broke that day. Took the 2 more days to send the technician out. The same diagnosis was given. Choice called me on a Friday at 4PM to tell me they will NOT cover the part because it was "preexisting". So now my family of 3 sits in our SOUTH FLORIDA home in 100 degree weather until we can get the AC people back out. WHAT A JOKE! THIS IS A COMPLETE SCAM.

The service technician responded almost immediately. The problem was a part needed to be replaced. Unfortunately, the part arrived and was defective, so another part was purchased and as soon as the technician received it he called to say he was on his way to repair my unit. He arrived and within an hour I had heat. It arrived just in time because a freeze warning is coming tonight.

My heating system was not working properly and CHW sent out someone to fix it which he did and it works now. CHW kept me informed at all times and was very efficient. I would certainly recommend them to my family and friends.

Washer broke down. The man came from Birmingham the next afternoon as he said he would. Repaired my washer and was very professional and worked quickly to get my machine going. I would highly recommend him. If I should have another problem I hope they send him.

We bought a 10 year old house last year and got a full warranty from Choice Home Warranty. They declined 80% of the claims we had. Even though we had only been in the house for 90 days when we started having problems with the a/c, they denied our claim due to it not being maintained. Well we only had the house 90 days and when I bought the warranty I specifically asked if the previous owners didn't keep something maintained will it still be warrantied, of course they said yes, because they wanted my money. I ended up having to get a new a/c unit for $6k. They also denied our plumbing problem. I will never recommend this company, they find a way to get out of having to warranty anything.

The repairman was prompt and efficient. Very pleased with work. Will be very confident in having any future repairs done. Hope all of the contractors with Choice Warranty will be this good. I Am very happy with Choice Warranty. Great work.

Had no heat and called Choice. Had to wait 48 hours before they had a company contacted me. The soonest that the company could come out was 5 days after they contacted me. As I'm a senior citizen, was very concerned that I didn't have any heat here in Idaho... The company called me back and said that they got authorization from Choice to come out on a Saturday. That was great. They came and did what they could do, yet said that I really needed to get a new system. Choice said that the problem was due to lack of maintenance and they don't cover that. I explained that I had purchased the house and had no idea what the condition was of the heater. They also refused to pay the heating company for the weekend service call. I would never recommend this company to my friends and family. Now the heater isn't working at all. Have put in another claim, hmmmmm, they have a 24 hour turn around time, so will be without heat until next week as it is Friday!

When I called Choice, they set up an appointment within just a couple of days. The plumber came out right on time, diagnosed the problem & because parts had to be ordered, the repair will take place next week. So far, all has been good.

I would like to commend WJA Construction for their professional service. The Tech was friendly and on time. Didn't take long to complete the job. I would recommend this company to all my family and friends. Thank you for your professionalism and prompt service.

Tony called to see if he could come a day earlier and then called me at least two times on that day to let me know how he was progressing throughout the day. Came early, did what he had to do. Very pleasant man very competent and would be happy to have him come again if needed. I was really very impressed with the swiftness and care that was taken throughout the process.

First of all, let me just say that having Choice Home Warranty is totally worth every penny for the peace of mind they provide. In this particular instance, the service they provided from start to finish was excellent. I submitted a claim to report my malfunctioning pool pump motor, received a call back very shortly afterwards, they scheduled a vendor to come out to take a look at the issue, and the vendor contacted me the next day. An appointment was scheduled, they came out to assess the problem, and FIXED IT THE VERY SAME DAY! And this job, which normally would have cost $350 or higher, only cost me $60. Thanks for the great service!

Washer leak and noise - Called to have it fixed. Came ordered parts couldn't fix it. Tech recommend replace, Choice agreed to replace. Offered very low price, had to argue 3 times to get a fair offer. Finally accepted. Washer was 600 to 800, offered 300. Got 450. OK but not great.

I realized at bedtime on Tuesday night that my AC Thermostat was not working... I sat down and placed a claim on the computer. Before I woke up on Wednesday morning my claim had been assigned to a service provider and they came out and fixed it that same day. I was very pleased.

Double wall ovens not working. Technician was polite, articulate and helpful. Part not made anymore. Choice sent me an email regarding issue. When I called I was told they would send me a check for the average cost to repair/replace part. I was disappointed as I thought if it could not be repaired it would be replaced. Asked that question when buying insurance... was not told verbally that was not the case if part was no longer made. Service was efficient.

I have had several small claims since I signed up and have been very impressed by the quick response and the quality of the people sent to deal with my appliance problems. Fortunately, there were no major problems but they fixed and educated us on what needed to be done. Previously, I had a company that charged a higher per visit charge and wasn't as good.

This is an 5* stars company in my opinions. The money invested is worth it. I would definitely recommend family and friends. The customer services representative is very helpful. I will always keep their number on speed dial whenever a situation arrive.

I recently switched to CHW. I had a pipe leak a few days ago and called CHW to fix it. I was impressed that someone answered the phone within a few rings, which had not been my experience with my previous warranty provider. Also, CHW was able to contact the service provider for my claim to get them to change the service date to an earlier one.

I cancelled my service with Select warranty to go with Choice cause I was told Choice was the best at paying claims. So on Nov. 7th our hot water heater went out unexpectedly and Choice said it was pre-existing but wasn't. I was offered $150 for my claim and I accepted it. Thanks.

Within 24 hours of my claim a service tech was at my home. He was very polite and honest. They called when they were on the way which was definitely helpful so I didn't have to sit and wait all day for the tech.

I would recommend this home warranty service plan to everyone. CHW have helped fix my HEATING SYSTEM (furnace), APPLIANCE (dishwasher) AND PLUMBING (shower). They are so quick and prompt as well as professional. I highly recommend their service. Great service.

Mohammed from MK Plumbing Inc was prompt at 8AM. He checked all 3 bathrooms and provided us with the cause and solution to the problem. He replaced parts that were not working correctly and gave recommendations to maintain the bathrooms. Very professional and courteous service. We were very pleased with the service provided and would highly recommend this company to provide solutions to any plumbing issues in the home.

I called late Saturday afternoon. By Saturday evening I got a call for my scheduled appointment time on Tuesday for repair. The repairman came out and was very courteous. He needed to order parts. Later that evening I received an email from Choice to call them. I called Wednesday morning. They told me parts were going to be very expensive. They offered me a dollar amount towards replacement of my 10yr old dryer. I accepted and bought a new dryer.

I had other home warranties before that claimed to provide great service and back up your appliances, I fired my last warranty company for hollow promises and bad service. I came to Choice and I got what I hoped for, great service. The first claim the online process was easy, the service person made a quick appointment, checked out my appliance and Choice determined the solution the same day. I was very satisfied with the ease, speed and follow up I got. It turns out the repair cost was greater than the machine was worth, so Choice sent me a check to buy a new appliance, other warranty companies say they will do that but NEVER do, Choice is the exception.

I contacted CHW on the weekend. They responded in timely manner then repairman called. They came out, worked on furnace, wasn't able to fix on first attempt. I called CHW backed. They immediately contacted repairman. No charge for second visits. Came right back and got furnace working. I'm very pleased and satisfied with CHW and repair company.

Filed claim on front load washer. CHW set up contractor to come out for repair. The was a slight mix up of when policy was started but that was quickly corrected. Washer was checked over and CHW made the decision to replace it amount agreed to pay well not cover full replacement but is more than fair when you take in consideration the age of the machine. Would recommend anyone that has a home get insurance through CHW.

I request service for my garbage disposal. The representative was very customer service friendly and took my information and explain the procedures in a quickly manner. I received a call within 24 hours from Choice Home Warranty informing me that my request was assign to S and S Plumbing and he would be calling me soon. Mr. Sam ** called and confirm a time with me. He was on time and he was able to diagnose the problem quickly and handle all repairs in a timely manner. He did an excellent job installing the disposal and he clean up after himself and left my kitchen clean as if he had never been there. I was very pleased and satisfied.

Had to track down the reps. Every time I needed to know if claim was approved or declined. The first time they told me an issue was covered, then let me pay $65 for electrician to tell them the same thing I told them in the first place, only to then REJECT the claim. Based on my experiences with them, they do not use reputable companies to do the repairs. I am extremely upset and disappointed with Choice. Do NOT use them, you will be frustrated and unhappy.

We called Choice because we had a leaking garbage disposal. A local contractor called us immediately and set a time to fix our leak. At the scheduled visit the repairman was efficient and very pleasant. A great first experience using our 6 year warranty.

Service person was great, he was on time and was professional in his attire and performance. After evaluating the problem he explained the problem to me and showed me where the problem was. Unfortunately the cost of repair was more than what a new washer would cost. A claim was started.

Reported problem, they contacted me within 20 minutes to let me know that a repair company has been notified. Repair company contacted me within the hour and was at my location the next day. Service tech was professional, communicated with me and had my a/c repaired within 2 hours.

These people don't care about their customers. I have been without fridge for 1 month. Took 2 wks to get app then another week for repair guy to come and put part in which didn't fix problem. I called back. It's been 8 days. I called numerous times spoke to numerous people and still no solution. As of today still without fridge. Haven't heard a word back from this company. Would never ever recommend this company to anyone. Also this is the first time I ever made claim and this is how they treat their customers.

Our freezer was defrosting and water kept running onto the floor. Turns out the drain tube was clogged. It was clogged with manufacturer's be parts. They then sent someone out and fixed it asap. We are very pleased with our home warranty insurance.

This a fraud company. I had my water heater broken 2 weeks from now but no repair, tech don't come on the time and in fact cancel appointment on fly and next appointment is 4 days later. Poor and better to pay direct to the local company than this scam by this company.

Humidity Remedy LLC - Very professional and knowledgeable efficient and excellent service. Great customer service. I would definitely recommend them to my friends and family. This has been the best experience I’ve had with a repair service. I called in the claim and within a matter of hours they called.

This company is very knowledgeable, and courteous. Their Technicians Are very capable and responsive. Turnaround time is quick and they respond to questions and concerns immediately. I am an invalid and they have been so concerned and helpful. I had a very bad experience with one of these companies before and I was very reluctant to have another 1. They have renewed my faith with their professionalism, courtesy, and knowledge. I have recommended them to my daughter and that is the highest Recommendation I can give.

Washing machine leaking water onto the floor. Leaking during washing cycle. Washing machine leaking even after machine was finishing washing. The leak was nonstop and could not locate where the leak was coming from. Friendly tech repaired my washing machine.

I have no complaints with Choice Home Warranty, they did everything they said they would. My only issue was with one of the service people. The first service person tried to diagnose the problem over the phone and came to make the repair but it wasn’t what he thought it was, surprise surprise. The second service person that came out was very good.

Island Breeze AC, Tech. Robert was VERY helpful. Let me know exactly when they would arrive and fixed the problem quickly. Fast & efficient. GREAT! I would definitely recommend this company to others. They made sure I was kept informed of everything that was happening. Precise and on time.

Could not fix so replaced. Love the service. Great people. Great service. Came in, checked the garbage disposal, could not fix so was replaced without argument. Great customer service. Great service people. Was very pleased with all around experience.

Choice Home Warranty has always been efficient in sending a plumber, electrician, technician, etc. in repairing my appliances, toilets, washer, etc. These people were very professional and knowledgeable. When, my washer had to be repaired, I received a check that was enough to cover the expense of a new washer. Thanks, Choice Home Warranty for taking good care of my family and my home.

Very good service, I've reported about my heating issues and it was assigned to a vendor and been fixed within 24hrs of time. I am so happy with the service. I strongly recommend this, in fact I've recommended Choice to my neighbor and he signed up. Thanks a lot..

I had a furnace go out and I had to purchase a new one. But when I submitted the claim they said that the part wasn't cover and get help out but a gentlemen said hold on and let me see what he can do. Even know it was not nowhere near half they still try to give back someway and I was impress.

Our dishwasher broke down first and the repair service called us the same day. Made an appointment and found it was unremarkable so Choice Home made a fair offer and we replaced it. Within a month our microwave broke and it was the same story. Quick service and brand new replacement microwave. Very happy!

I've made two claims as it is a new house and seem to be finding all sort of appliance issues and things breaking down. They answer and they respond within an hour or two which is outstanding. As far as their partners, I wish they would have more options for companies to get things completed same day or in a couple of days. The washer malfunction took close to a week, and grant it, there were some scheduling issues with the dispatcher. They offered me a fair replacement price. I am pretty happy thus far.

CHW was awesome in addressing my issues. The technician assigned first didn't do well and so they assigned another one without a cost to me. They apologetically also credited a free service call to my account. My fridge is back in action after a lot of trauma and we are very happy now.

Ceiling fan was not working and place service order and action was taken immediately as they said and technician is also so helpful and work was taken better. I recommend to take this insurance but coverage is not satisfactory. For an example they has to replace. Value should match with my current value but they should not match basic least price.

Thank you CHW for your prompt and professional service with my claim for my washing machine. Even the technician that came out said that CHW was the easiest home warranty company he had ever worked with. Asked me for the website. Two very satisfied people.

The garage door Key Pad was replaced. Sensors checked and made to work. The wall remote stopped working. The technician diagnosed it to a faulty Control board on one of the garage door openers. And replaced since it was nonfunctional. The contractor that did the repair, Garrett, was courteous, knowledgeable and committed till the work was done. He had a positive attitude. It would be great in future if remote controls are also covered.

Dryer not hot - Nice technician, very patient about explaining the situation, etc. and answered all questions. Customer service rep on the phone was also very polite, positive and helpful. Everyone had a "can do" attitude. Lowest copay of all the companies I talked to.

Choice sent Louie's Appliance out to fix the in-door ice maker in my French door refrigerator. Edgar was the technician who came out. We thought he had fixed it and he left and few days later it started leaking from the ice tray again. He came back out and it was decided to replace the ice tray unit. Choice sent Louie's the part and Edgar came back out and replaced it. Unfortunately it was faulty and he had to reorder the part and come back out and replace it again. It is working great now. Edgar, his boss Louie and Peter who handles the office end of the Choice contract were all wonderful!! They kept me updated and were great about scheduling the follow ups. While it is inconvenient to have to go thru this many return calls they made it easy and worked around my schedule. I have already recommended them to several friends needing appliance repair. Great work Edgar and Louie's Appliance!!!

Pro: Ice chute jam was cleared. Con: Tech had no choice ID. Tech had no uniform. Tech used my stool. Tech used my knife to clear the jam. Tech indicated this is a second job. Not sure if he could handle a major repair.

I have had a dishwasher claim pending for nearly 2 months and have called repeatedly for status. I am lied to, told purchasing will call me in 24 hours, never happens. They fail to obtain the part necessary to complete the repair. This is some of the worst customer service I have ever experienced. I would not recommend Choice Warranty to my worst enemy.

I did not have the best experience with the plumbing technician and I did not trust the BTMD technician to do the repair. I called CHW and Lerrick ** answer my call. I apologized that I might not have the best tone and attitude when I was frustrated with the technician who came. Lerrick listened to me, and patiently explained to me about the policy. Lerrick was professional, patient, and has excellent problem solving skill. I truly appreciated that Lerrick did not just want to just end my call, but he actually wanted to help me. I felt calm and respected after speaking to Lerrick. Lerrick ** is truly an asset to your company.

Have always had good experiences with my claims but feel replacement cost could be better. Had a ceiling fan replaced and original cost was $149.00 and I was allowed $70.00 for replacement. The repairman have been mostly very good. I do feel the plan is good and gives me peace of mind regarding repairman "ripoff".

I called service and a technician was located with in 20 minutes and arrived with 90 minutes. He was courteous and knowledgeable about the repair. The technician did have to come out 2nd time after the complete 24 hour defrost occurred.

After calling Choice, an appointment was immediately set up by Sharp Electric. An email reminder was set up. The two servicemen called before coming, were dressed in the company uniform, assessed the problem in just a few minutes, and repaired it quickly. Everything was professional from the first call to Choice to repairing the problem.

Garage door repair - Unit failed. Had it replaced same with quick authorisation from your company. Was replaced with a new unit at only the price of the deductible. They arrived in the time frame and diagnosed and got authorized and repaired in about two hours. Can't complain.

I called company to tell them my air conditioner making loud noise. They sent someone out that day. The part was approved which wasn’t cheap. It was repaired within next 2 days after part came in. Then it acted up again and another part went bad and they responded quickly. Technician out that day. Part ordered and repaired the next day. Thank you Choice Warranty. I tell everybody I know about how good this company works.

WOW!!! I made a claim online (which is very easy, couple of clicks, brief description, and done) late Friday evening, and the repair company called Saturday morning to set an appointment THAT morning. The repair technician was on time, courteous, and respectful. He was able to fix my AC within an hour of arrival.

I joined Choice Warranty to cover my appliances only to find out that when I put in a claim that it was considered pre-existing. One of the agents advised me that if I cancel the contract that I could not get a refund. This is ridiculous service and I strongly advised anyone to think twice about these warranty companies. They are all about the money and I want to share this with anyone before they consider doing business with Choice Warranty. I had to learn the hard way and don't want anyone else to experience what I have to go through with this company.

My microwave started acting up at the most inconvenient time. I quickly made a claim and an appointment was at almost immediately. The technician was at my home about a day later. It was quickly determined that it was best to just to replace the microwave rather than fix it. I am extremely happy with the outcome and appreciated the timely response to my claim.

Great service, my water heater wouldn't ignite, contacted Choice Warranty and had someone come out immediately. Knowledgeable experienced person, fixed the issue right on spot. Had hot water again was so grateful. Love having this coverage. Would never be without it.

Very professional work and quick response from the time I called and everything was done by next day. Thank you. Not much waiting for repairman to come and diagnose the problem as well as next day report from Choice. Professional and pleasant representative to take care of all my needs. Great work. Thanks.

My recent repair experience was a great one, thanks to the professionalism and expertise of Moshe ** of ML Repair. He went above and beyond in expediting a troublesome repair and took extra steps to secure a needed part. I am very pleased.

On time great service. Tech arrived and went to work fixing my heat problem. He was very professional. He let me know the issue and solution. I was also happy with the quick response from CHW. Thanks to all! I will always recommend CHW to my friends and family. Great service for a low cost.

My Maytag washing machine stopped spinning 2 months ago and was promptly repaired through Choice. However, the same problem occurred and I called Choice. They sent out another technician and because it was the same problem I did not have to pay another service fee. At that time it was determined that the transmission could not be repaired. I was promptly notified by Choice that they would send a check for a new machine. I have only had Choice for a short time but have been extremely pleased with their service. I have bragged about them to several of my friends. I am so glad that I have it. It has given me peace of mind.

Very smooth process! Submitted an online request and the rest was automatic. I set up an online appointment, and a day or two later I have hot water again. Service guy was very professional, and was able to complete the repair within a short amount of time. The only effort required on my part was to unlock my door. Very easy process. Would definitely recommend this company to my friends and family.

I moved from another company last year because of the continuous increase in the monthly price and service fee every year that I was a member. I have not experience that with CHW and I have been with them for about 15 months. Plus I am covered for more items. I love it!!! Yes!! I tell others all the time because the services you offer are awesome.

Customer service with a great Rep named Precious, who was knowledgeable, professional and so helpful. Also dealt with a senior manager named Sam ** who alleviated any concerns about my coverage and personally called the service company to get me great and extra service. Keep up the good work Team Choice. I Trust all my dealings will continue to be so satisfying. Thanks so much.

Late Wednesday night, I called in when my washing machine was not working properly. A friendly, professional customer service rep took my call and within a few minutes, she assured me the issue would be resolved quickly. Thursday, I received two emails. One confirmed my call into customer service and the other told me who my service tech would be, their phone number, and the date/time of my appointment. When I called to reschedule, I was given an appointment that evening. The tech showed up on time, knew immediately what the problem was, and although he couldn't fix it that night, he ordered the part I needed. I'm impressed by the system Choice Home Warranty has developed to resolve issues so quickly and makes me the priority.

I've always had a great experience with Choice whenever they've come out for a repair. My repairs is always been done quickly and efficiently generally I've gotten someone out here right away so I've been kind of impressed with that. Thank you for what you do. I appreciate it.

Drain in my sink was clogged and Nussbaumer Plumbing was the company you sent out. They knew what they were doing and did a fine job. The drain is running better than it ever has. Todd was very efficient and explained how he fixed it. His expertise was exactly what I would expect. He was courteous and very helpful. There is not any more I can say.

Ice Maker not working. The process was seamless! I called CHW, no wait time on the phone. My request for a service call was picked up and scheduled within 2 hours. Less than 24 hours later Mariza from Extreme Appliance Repair was here. They are located in Alvin TX, I am 60 miles away at the West End of Galveston Island. Very professional, explained everything to me, didn't rush me and all with a smile. Part ordered and am sure they will install with the same great customer service. Thank You CHW.

Jamal was very professional, scheduling and communication were a breeze. He was able to identify and resolve the issue very quickly. I experienced numerous problems with previous contractors trying to resolve this issue. It involved numerous phone calls and scheduling. Jamal and his company should have been called 1st. Great service!

My HVAC went out recently. I called Choice. They were very responsive & scheduled a tech to come out the next day. He was on time & courteous and best of all, repaired the unit that morning! All this for a $45 Service Fee!

We have been very happy with our Choice Home Warranty experiences. Most recently, we had an issue with our heater not working. Within 24 hours, the issue was resolved by a professional and friendly Heating and Cooling Company for a small service fee.

My heat went out in the evening. I put in a online ticket around 10:30PM. By the next morning a technician was at my house. He spent 2 hours diagnosing the problem. He ordered the part, 2 days later he was back first thing in the morning fixing my furnace! All for $45. Love CHOICE WARRANTY.

Technician was professional and knowledgeable. Had three problems. Two were fixed. Third one needs to be reviewed with my policy. I am satisfied and waiting for the third problem. He arrived in a timely manner and knew his work. So glad to have to be a policyholder.

I called and filed around 9 am, and had a repair company within an hour. My garage door was repaired by 6 pm that afternoon. Great service from Choice Home. I have always had great service from home Choice. They are very customer focused and do a very good follow-up.

Technician Joe was very pleasant and easy to talk. Hate it was just a reset button and it cost us $65.00. Glad we had the warranty, seller purchased it at our closing. Would recommend Joe to anyone! Thanks again Joe, it was a pleasure meeting you!

Refuse to replace the air conditioning unit. Purchased home May 2016. Air conditioner quit yesterday morning. Tech was out today, said it is "shot." CHOICE HOME WARRANTY REFUSES TO FIX/REPLACE IT. Why pay for a home warranty if it doesn't cover problems? We had the house inspected and were told everything was in good condition. Also, they cover pools and spas, but only aboveground equipment. THIS COMPANY IS USELESS.

When I submitted my claim online it was super easy! I got a call the next morning with a scheduled service! They came out on time. The whole process was very easy, exactly what I need in a home warranty company.

The tech was polite and professional. It took awhile to find the faulty GFPI plug that controlled the outlets in the Master bath. It was on the other side of the house! He did a good job and all the outlets worked when he left. He also left us his card in case we had any questions.

I am very pleased with the service I have received from Choice Home Warranty. They have never failed to get me the help I need and within a reasonable time. The cost is very affordable as well. I would recommend Choice Home Warranty to all my friends and relatives.

The experience was very pleasant. The technician, Alex was great. In fact he was so impressive, that I would recommend Action Appliance Repair to friends and family. I also talked to a very helpful CSR with Choice Warranty on 10-30. I had spoke to several before her that were not very helpful and were hard to understand.

The tech arrived on time and the issues were resolved. When the techs called for approval, the process was quick. We had American Home Shield for 12 years but their service was terrible. My Choice experience was exactly what the type of service I expected to receive.

Had a broken button on the control panel of my clothes dryer that turned my dryer on and off. Contractor came out the next day. Ordered a part and as soon as the part came in he was here the next day to repair my dryer.

Very fast service! We had the company call us within 5 minutes! The repairman came on Monday and fixed our water heater in about 40 minutes. The agent was very polite and helpful. We also had a email confirmation within 10 minutes.

I've been with Choice Home Warranty for almost 4 years since I moved to the new house. Every time, there's something wrong with the house like plumbing, AC, sink leaking.. I call and get it taken care of within 24-48 hours. Just last week, the water from sewer backed up to shower/bathtub, on Sunday, we called and got it fixed by 5 pm the next Monday. So glad and thankful for Choice Home Warranty.

I contacted Choice in regards to our Air condition unit not working. It took 2 weeks to get a technician to our home. At this point the technician installed a part. The part is not working properly. I contacted Choice in regards to this in they said that there was nothing they could do at this point. The service technician contacted them and told them what needed to be fixed. They indicated they closed the claim and now our air condition is not working properly and the service technician is not getting paid. They also indicated to me the amount I paid for my policy and the benefits I have used. I feel that they see this and will not do any more work on our accounts because they are in hole now. I purchased this with an upfront premium payment and clearly I am not receiving good service. They are not a good company and do not pay their technicians. Ask around you will find out. I would never recommend them.

Stay away or pay dearly... I spoke with a CHW salesman, asked specific questions about plumbing leaks and other issues. I was told all leaks/plumbing issues within the confines of covered premises would be covered. Never never mentioned any exclusions... Recently had a leak, they emailed me, asked me to call, when I did was told... "Your plumbing is PVC piping and it's not covered." When I explained my conversation prior to purchasing a contract I was told "the salesman only provides an overview." When told I asked specifically about plumbing coverage, at no time did he mention any exclusions. She repeated above.

Choice Home Warranty is great because it protects so much of your home and all the equipment in it. They are fast with setting up a service call and they send out really great technicians that do a great job! The price for service is great and it ends up being more coverage than PSEG.

This the second claim that I had with Choice Home Warranty and it was handled very well. I was able to speak with the rep. very quickly. I didn't have to wait for long. Choice Home Warranty provided me with the appointment information right away and the repair was done within forty eight hours.

We purchased our condo in May of 2017 and had no need to use the furnace between now and then. We attempted to use our furnace now that it is cold -- and it will start but turns off after running every 1 minute due to an issue with the auto-turn off functionality to prevent overheating. I logged a claim which was immediately cancelled due to "maintenance issues". They will attribute every possible issue to "previous maintenance". I confirmed with them on the phone that if the 20 year old furnace stopped working due to issues w/ the previous owner's maintenance, it would not be covered by them. Complete scam. Complete waste of money. The only way you're going to get something paid out is if you bought it yourself and have a complete and total paper trail of the maintenance performed on the unit. DO NOT WASTE YOUR MONEY.

I was very pleased with the service provided by Fiore Sewer & Cesspool. Charlie, the technician was very polite and provided a quick and excellent service. He was very knowledgeable and took care of the problem (leaking toilet) right away. I am a happy customer!!

AC Unit broken on Sunday night. Called Choice on Monday Morning. Choice agent immediately arranged a local technician to come on Tuesday. The technician came right on time, and spotted the malfunctioning part. Choice agreed to pay for the replacement of the malfunctioning part. Very happy with Choice Home Warranty! Would recommend to my friends!

The repairman was a little lost at first till he talked to his boss. He had never worked on a gas dryer before. But it worked out ok anyway, and we were happy with the service. He will return on Friday to replace the part that was bad.

Took over two weeks for get them to finally tell me what they were willing to do when my AC broke. Seems the unit's compressor is no longer available, so I need to new unit. They offered to pay for what the compressor replacement would have cost ($1200), not how much the new unit will cost ($5,000). So much for their promise to "repair, or replace". What a SCAM.

Worthless product (Choice Home Warranty). When you really need this warranty to take care of a major repair such as a covered water heater, they won’t. They will dig down into some absurd company policy citing why the warranty will not provide coverage. So this is basically a $400.00 scam as they have no intentions of replacing a high dollar appliance when there's a total failure. If I could give it zero I would, however that option is not available. Don't waste your time with this company. I do not recommend.

Choice allowed me to utilize a private plumbing company, which expedited service. I am very pleased with the outcome and happy that Choice processed the reimbursement consistent with contractual obligation. Customer Service was simple and reimbursement process is satisfactory. I would recommend Choice to Friends or Family.

They were very nice and did the job well. Hopefully when I request service again they will be the ones to do the job. No complaints about having to crawl up in our dark attic. Thank you very much. Will be calling again soon.

First of all I do not believe all of the 5 star ratings. To replace my furnace they 1. Ignored the terms of their contract, 2. Were uncooperative and 3. Did everything via phone calls = no documentation of their actions. They rejected my claim based on some contract wording but ignored the parts that did not favor my claim.

Called due to HVAC unit malfunctioning. Technician was a no show twice, was late the third time. Technician was extremely rude. It took over two weeks to "diagnose" the problem which Choice is refusing to cover, but they are also refusing to provide documentation of the problem. I paid for the service call and am entitled to that information. Absolutely useless warranty service.

Recently I had a problem with my air conditioning and decided to try my Choice Warranty for the first time. I called in at 8:00 p.m. and had a response by 9:00 P.M. telling me that I would hear from a local repairman by the next 24 hours. By 8:30 the next morning the repairman said he would be at my home in the next three hours. He was right on time and did a thorough inspection of my unit. Discovered the problem and corrected it. He checked everything about the unit while on site even up in my attic. He checked out my thermostat inside the house to make sure everything was o.k. He was gone within an hour and all I had to pay was my service call fee. I was very satisfied with this service and feel confident that if needed in the future I have chosen the correct company. I told my daughter about this company and she recently signed up and I am waiting to see if I get my free month for referring her to Choice.

Excellent service. Super fast response time. Put in claim online at 8 am. Got a call by 9 am. Repairman showed up at 11 and by 11:30 problem was fixed. The repairman was from A&D plumbing. Super friendly and professional. In past experiences with homeowners warranty companies I would have to wait a week before somebody would come out.

H&H Plumbing went beyond the call of duty. Fixed the main issue and saw something else to address to prevent further problems. Thats AWESOME! Who knew to expect this. Our plumber was respectful and friendly. It feels great. Thanks Arthur!!!

Service was extremely prompt. I called Friday. Technician was there Sat. He obviously knew what he was doing and explained everything he did. Great people skills. You should definitely keep this company. Island Breeze. Service was on 10/28 around 4 o'clock if that helps you locate me.

I am pleasantly surprised! I spoke to several of friends before purchasing a home warranty and basically was told by each one that home warranty plans are a big rip off. After three separate failures over the first year, toilet leak, refrigerator compressor inop, and and air conditioning condenser fan motor going bad, the last two on my birthday, all three episodes were handled very satisfactorily! Great customer service! I'm very glad I didn't listen to my friends. They definitely had it wrong when it comes to Choice Home Warranty.

I chose Choice over others mainly because of highly rated comments I read online. I had been debating what provider to pay for this service for over a year. My experience is not good. I paid for service in Sept and was told I would not be covered for 30 days, Oct 13. No big deal as I had no problems other than toilet I fixed, but on Oct 28th, my heat didn’t work and days before, it worked fine. I made claim, which was very easy and was contacted by service tech next day. An igniter switch needed to be replaced. Choice denied claim citing they would not cover a known or unknown pre-existing condition. Claims supervisor stated that it was a part that had been going bad over a period of time even if I didn’t know, to which I agreed. I had igniter replaced 4 years ago (that was covered by First American Home Warranty and service tech stated igniter generally last 5 years).

Extremely pleased! Our heat went out on a Friday night, called them on Saturday. Kelvin called on Saturday & said he would be there on Sunday & he was thorough, knowledgeable & very pleasant. He quickly determined the issue, ordered the part & returned on Monday & had it fixed quickly! Will definitely refer family & friends to you!

Positive experience making a claim with Choice Home Warranty. I was contacted in a timely manner and the service technician was professional and knowledgeable. However, the appliance could not be fix therefore Choice Home Warranty offered compensation to assist in replacement of the appliance.

After calling into the claim center, I received details on an appointment within a few hours. I was able to contact the service provider Desmond directly and he was very amenable to making an change the appointment time to be more suitable for me. He arrived on time and was very personable and knowledgeable. He identified the problem immediately. He had a replacement unit with him and was able to remove the old waste disposal unit and fit the new one all within 30 minutes!! Fantastic service, minimal disruption and great value!

I submitted a claim 3 months ago and it has not been resolved. This company is very hard to work with and they keep reneging on their word to solve this simple issue with a washing machine. Anything to avoid paying their contractual obligation. Avoid this company.

I paid for a warranty for my appliances, I have been having problems with my AC unit for the past 2 years, they have been sending companies out to do patchwork and the unit finally gave out. When I called them out they denied the claim saying the unit failed at fault of myself but never stopped withdrawing premiums from my account.

Incredible! I made the service request around 9am Friday and by 3:40pm they had a tech at our house. He was really professional and diagnosed the problem. Choice approved the replacement parts while he was here and he is coming back Wednesday to install them. With my almost 19 years in the mortgage business and owning multiple homes, this has been a relieving experience with this new company. Trust me I’ll have had and heard the worst of the worst experiences with warranty companies. Thank you Choice Home Warranty!

My air condition went out recently, I call Choice Warranty, they got someone out the next morning ‘Larry’. He fixed my air condition. I’m very pleased with the service! I would very much recommend Choice Home Warranty service.

BEWARE BEWARE BEWARE!!! I was completely robbed by this company and paid over 800 for 13 months of service. I paid 1750 for 5 years (around 30 a month) to get a better deal, plus they threw in an extra year which would be 6 in total. Put in a claim for my A/C in mid August. Tech came out and fixed. However it didn't last. Called Choice back and they sent him back and advised to put in new claim. Tech stated that I need a new unit completely because my unit was 20 years old. Choice gives tech a questionnaire to fill out. In that questionnaire it asks if there is any rust on unit. Nowhere is there a choice for no rust, so the tech put little rust in that section. They used that as a reason to deny claim. I fought it, and they asked for pics. This is a 20 yr unit so there will at least some rust. They saw it in the picture and "profiled" me and stated that that was the cause even when the tech told me specifically that that wasn't the problem.

I'm very pleased with my first experience with Choice Home Warranty. My hot water tank went and I was able to get it replaced efficiently and timely. Choice Home Warranty kept in excellent communication with me throughout the quick process.

Was very pleased, fast service, professional and courteous. Such a relief knowing that you can call and rely on Choice Home Warranty. Staff also educated me on repairs and gave me recommendations for more effective service, I'm grateful.

Great Service! Very Professional, took care of problem and explained everything he was doing (Repair of AC). I asked him to call me at least 30 minutes before he came to site. He was courteous and said he would. Haven't had this kind of service in quite a while. He found the problem and changed my thermostat.

I called and Beatrice at CHW called right back the next day with the name of the company that will do the repair. That same day the company Repair Monkey called me back to see if everything was alright with the work order I was sent from CHW. It was good and they showed up two days later at 5:30 and went right to work to determine the damage. The washer was not repairable and I was told he would send the information to the Ins. company ASAP... He did and the next morning at 10:34 CHW called and said they have reviewed the damage and I will be sent a check within 30 days at my home and we went all over the information. Kudos for all you do and YES I will recommend CHW every time... Bless you for your service.

I am very happy with both CHOICE and the contractor who took care of my problem, Gator Drain & Plumbing! Professional, friendly & Knowledgeable :) CHOICE kept me informed at all times and the contractor worked with me on service call! Highly Recommend!

Choice Home Warranty is awesome. One of the best in the business! I called about my dryer not heating up and making noise, Choice was on the job ASAP... I have had other home warranties in the past, but none beat out what Choice had to offer. I am recommending Choice to my family and friends. Thank you Choice!

I called for service and customer service was handled professionally and efficiently. They took my order and sent professional help right away. I was very pleased with the help they sent to my home with outstanding results. Thank you Choice Warranty.

We just purchased our home a couple months ago, and our Samsung washer did not want to spin in any cycle. So we placed a claim over the phone. The person was professional, she understood the issue and wrote up our claim within minutes. After the repair service provided Choice with the parts needed to fix our washer, I received a call (immediately) letting me know Choice would call within 24 hours on how they would proceed. I received the call the next morning and was told our washer would need to be replaced. Choice offered a very fair dollar amount for the washer and we purchased a new one at $50 dollars over the amount they provided. Choice was professional, courteous, fair and prompt.

The representative that I spoke with prior to service was very nice and knowledgeable of the warranty... Service was scheduled in a timely manner and the technician had years of experience and made sure I was satisfied before leaving. He made sure he cleaned up his equipment and also finished in a timely manner.

Fixed my front two burners which would not get hot. Came out and they work great now. Took about a week but happy now with the work done. The gentleman was very nice who came out and fixed it. Thank you and did not have to replace my stove.

Plumbing problem with toilet - Wow! The serviceman arrived on time quickly determined my plumbing was not a leaking wax ring. It was a loose connection on the tank. He tightened the tank securely to the base and checked to make sure the problem was fixed. Everything checked out ok and he completed the service call within 15-20 minutes. Very impressed with all phases of the claim from start to finish.

Gayle from Budget repair came out to determine what was wrong with my dishwasher. He ordered the part. It took a couple of days to get the part in, the main board, he came out the following week and installed the board and all is working. The tech kept me in the loop through the entire process. I was very pleased with the repair.

I have been with Choice Home Warranty for two years. I thought, "My home is getting older so to have a peace of mind, let's sign up for a home warranty service." In first year I did two minor claims to check the effectiveness and they did respond. In second year, my refrigerator started acting up, filed a claim, after chasing the vendor for two weeks, someone showed up. Gentleman didn't know much about refrigerator, and he told that the problem is due to cleaning. He will charge $80 to clean. We said, "OK, please go ahead." He cleaned and went back the problem still there. We called again, and after few weeks of chasing another guy came and he was knowledgeable. Within two minutes, he diagnosed that there is a electronic part failure and he will have to request a part. Choice Home Warranty denied the claim and reason given was that the problem was due to lack of maintenance (where as 2nd tech clearly mentioned that the initial diagnostic was incorrect).

The customer service reps were very helpful in accommodating my request; the scheduling of the appointment was surprisingly fast; the Chilly Willy Heating and Air service were excellent and very professional. Would suggest the quality of the providers be reviewed/requested as well.

Fast, reliable, very courteous, very polite. I have called them 3 times and each time they were very fast in getting someone here to fix the problem. I have never had a problem with Choice Home Warranty. I will renew my contract as soon as it is due and will every year thereafter.

They do all they can to make sure they never pay a total loss on a system, and if they absolutely HAVE to pay out on a claim they first try to convince you they should only have to pay the part cost even though that does not cover an appliance replacement, then they try to make a deal for about 1/2 the replacement cost. Finally, any check they cut is only cut after a "30 day processing period", and then it is 7 more days before they send the check out. Better plan - put $40 per month into savings and use it to repair or replace.

Replaced Garbage Disposal In Sink - Serviceman, Clyde ** was efficient, polite and quite helpful. Replacement part was brought to my home and satisfactorily replaced. I was very pleased with the service and the whole experience. I would use this plumbing contractor again.

I had an issue with our gas furnace yesterday morning. I went online and filed a claim which was really easy and they assigned a technician within minutes. Paid my service fee to the technician and done. This was my first claim and Choice made it simple.

I had a problem with my dryer five weeks after I bought my warranty so I called them and they came out charged me $60 AND told me that they will come back again to get the part and fix it. They called me the next day and told me that they are not fixing it because that is a mechanical problem and it takes a long time for that to show up in a dryer so basically they are not going to fix it for me. How am I supposed to know that the problem started before if all the sudden it still working. This company is a rip off and all they want is your money and if the part is expensive they tell you that they can't fix after they charge you for the service.

Refrigerator repair - He called in advance to give a heads up on arrival time, was very courteous and polite. He needed parts and will come back next Friday and scheduled the appointment right away at a convenient time. He understood the problem right away (the last person who came out did not). We were happy with the level of customer service and response.

The plumber worked with my schedule and was very prompt. He quickly and efficiently assessed the problem and figured out the repair needs. He fixed the toilet leak and was in and out in a very short time and my toilet leak was repaired. He took the time to explain how to avoid future problems of this type.

Choice reduces the worry about leasing our home in another, distant state. The response time was excellent from both Choice and the selected vendor. The vendor was prompt and professional explaining what he did and recommendations for future issues. We subscribed to other services before but feel that switching to Choice was the best option over other warranty services.

Last Friday late morning we didn't have any hot water. I made a call and a claim was filed and I asked about using a plumber locally that we have used in the past and gave the name of company. I was told to submit my receipt upon completion of the work. The paperwork was sent to me quickly. On Tuesday I received my invoice from the plumber and it was over $100 limit, I called and was told to submit the reimbursement form and invoice to start the claim. I received a call from Joel who informed me that because the repairman had not called in to get authorization. This step had not been explained to me on Friday when I talked with the representative. Joel worked very hard to resolve the issue. I will be referring my family to this company.

Good service from vendor, very professional and arrived to my home in timely matter. Gave great advice in his recommendation to continue yearly inspections for our unit (Air condition). Very polite and professional at his work. Would definitely use his service in the future.

Our Dryer stopped heating. I sent in a claim online that night, which is very easy. A repair person was sent out just 2 days later. Needed a part ordered. The part came in quick and the repair person came back in less than a week to fix it. Wonderful customer service and great quick service.

I called CHW Tuesday and told Cristen I lost power in different parts of the house and we could not figure what it was and within a few hours received a call and email telling us who they got for me and set up the time. Was happy with the service.

They have called me multiple times every day and don't stop! I told them I went with another company, that I am on the "Do NOT call" and they still call. Do not do business with this company.

Great service, my AC went out on a Saturday and on Monday it was repaired. The customer service representative and the technician were very professional and eager to help me with this situation. I feel that this warranty was well worth the money!!!

Each step of the way from quote to using, they have followed through on each promise or statement. Worked with Jimmy in Sales to make sure the right plan was selected. Then we made sure that other properties I had could also get coverage as needed.

next morning they came by and completed the repair within 1 hour. They did excellent work!

My dryer was fix in a timely manner. I have been with Choice 2 yr. I am so glad I have them. I have no worries when anything breaks in my house. The monthly fees are reasonable. The contractor are great, friendly and on time.You always know what you have to pay.

I didn’t think it (dryer) was covered but to my surprise, it was! The repair guy came to assess the issue and ordered the parts, scheduled to come back the following week and came back the following week. He did a good job fixing it. Finally, I can wash and dry clothes. Thanks!

I called in my service request, the lady that answered was super nice. The assigned plumber contacted me within 30 minutes and scheduled to fix my problem the next day. I was sent a text immediately after speaking with Choice confirming my appointment. I’ve used other home warranty services but didn’t receive the service like Choice. I highly recommend using Choice. I am 100% satisfied.

My a/c was not working properly and it was 100 degrees outside. After a brief hold, the Choice representative said I would hear from a technician right away. I received an email immediately and a phone call from the technician shortly thereafter. Great customer service!

My garage door was not opening and it sounded like it was in the motor. I called and it was covered. A garage service rep called me the same day and it was fixed the next. Be sure and read your contract carefully before signing to see what is covered but they are very good at getting service to you immediately when called. Service reps are friendly and professional. Good value for the price.

Pump out septic tank, company sent out courteous service technician. Made sure the job was done correctly. Also explained what he was doing and what to look for concerning future issues. Cleaned thoroughly and replaced the section of the yard where the grass was dug up. Offered to even bring back soil to level the low spot in the front yard due to removing the septic tank lid.

Repair washing machine - Called on Sunday, repairman was here Tuesday. Part had to be ordered and repairman said that he would call to set up appointment to return when part came in. He estimated 2 to 4 days. I wish that he could have fixed it Tuesday but I understand that he had to get approval to order part.

They were very professional on the job they provided for all my problems. I thank them for doing such an outstanding job. Thank you for everything that you did. Had some problems but they came through of what needed to be done and of course they doubled checked everything that had it’s problems. Plus they found another problem that they locate and fixed that as well.

Daryl with Daromel Mechanical came out to repair my blower on the HVAC unit. Took a look and is replacing PBC/BCB board, got the ok to replace it, and as soon as it comes in he will call and replace it. He was very knowledgeable and polite.

I requested a quote and was called promptly. After told how it works, I asked if there was a limit on how much they would pay towards the replacement of a furnace. The salesperson said it's covered 100%. On the Consumer Affairs website, it states that only $1500 would be covered toward the replacement. When I stated that, the salesmen just hung up the phone. Buyer Beware!

Great service from warranty co and plumbing co. Repairs were assessed and made on the spot, with little disruption to our water service. Service person was quite knowledgeable and professional- took his time and cleaned up everything when he was finished. Wonderful service on both sides.

I am overwhelmingly happy with Choice Home Warranty. My water heater had a leakage. I also had a leakage with my garbage disposal. My home warranty did an outstanding job with repairs. I want to say thank you guys for the great service that you provide to your customers.

Outstanding service and quality workmanship (Leaking Garbage Disposal). Technician was courteous and efficient. Choice Home Warranty was responsive. I had been with American Home Shield for over 20 years and became disappointed with their service while living in Texas the last 5 years. Plus, after 20 plus years of loyalty, AHS wanted to double my premiums and deductible at renewal time. I decided it was time to try another company. Researching all of the great reviews with Choice Home Warranty, I switched to CHW. Glad I did. I am a happy camper.

Customer services was outstanding. They care about the customers. Although my unit is not fix yet, because they had to order the part. They always give me an update on my claim. I really appreciate the outstanding customer services. There should be more companies like Choice Home Warranty.

Very helpful, very professional. I felt that the plumbers were great. They made me feel that they were very knowledgeable and I felt safe in dealing with this issue. The plumbers were very thorough. They determined the best way to deal with the problem and proceeded.

I have heard many horror stories about the company. I have had two claims and both were contracted out within 24 hours. There hasn't been any major issues but the two issues I had were stove top went out and a pluming issue. Again, I can't complain...

I had to get a plumber out and of course I called Choice Home Warranty. The lady that took my call was very friendly and took care of my problem right away. I was called that same day by a plumber and they scheduled to come out within 2 days. My plumbing need wasn't urgent so the 2 days later didn't bother me at all. The plumber that came out was prompt, courteous, and efficient. I am very happy I have Choice Home Warranty to cover my unexpected repair needs.

Toilet tanks was overflowing, flush valves would not cut off even after trying to adjust them, causing water to continually run out of the overflow. Solution was to cut off water supply to toilet until replacing the flush values. Flush valves were replaced and systems now work fine.

I have heard a lot of bad things about home warranty companies. I have to say that I have experienced the opposite. I had a problem with my washing machine, and they sent over a technician to look at it. Within an hour after the technician left. I received a call from Choice Home Warranty stating that they would be sending me a check to replace it! Thank you!

Horrible customer service, Every time I call item not covered. Water heater leaked. Every advertisement from them covers water heater. My internal tank was leaking that is not covered. When talking to plumber, he said he never heard of that not being covered. He also said that is the most common thing to go wrong. I cancelled the contract. I has them 3 months no service calls and they refunded my $237 out of $415. They is their version of prorating. Buyer beware.

Though my claim was not covered, your rep did a splendid job of covering the information necessary to complete the transaction. I will continue to use Choice Home Warranty for at least the next 5 years. I will recommend your product to any that ask. I believe you offer the best coverage and service at the best price I could find.

Occasionally my shower stall drain will clog. I submitted my claim to Choice Home Warranty and the technician contacted me soon after. When he arrived he not only fixed the problem in a reasonable amount of time, he gave me several very practical tips on how to avoid the stoppage in the future.

All was repaired or replaced. It was quick & easy. Very nice, great, job well done. Disposal was replaced. Ref water leak was repaired. I don't know what else to say. Both company did a great job & looked as they know what they were doing.

I was so impressed with the outstanding service I received! This was my first service call, so did not know what to expect. The technician was prompt, friendly, professional and very knowledgeable and had my issue resolved quickly! Thank you for putting my mind at ease and for fixing for problem :).

Luna Home Services was assigned to my order and they called me directly and scheduled a concrete time instead of the range provided of 11-3pm. They arrived on time and fix the issue quickly. The transaction was effortless with Choice.

AC broke down last year and Choice Home Warranty sent a contractor that showed up several hours late with excuses about his truck breaking down. Finally showed up and promised next day repair but never showed up. Made several calls to the contractor and home team to get the matter solved. Home team ended up scheduling another contractor. In the meantime the first contractor shows up late one evening at our front door with the part...6 days late. I live in Arizona where the days were 120 degrees. He brought a friend with him that talked about just getting released from jail. I have a wife and daughter that could have been home alone. I have no idea what he served time for but this is unacceptable.

The technician was courteous, knowledgeable, and really cleaned up after himself, as he had to remove one of two toilets to fix the blockage on both. We really appreciated how quickly we received service from the time we set the initial claim.

As a real estate agent, I have recommended and bought many policies through Choice Home Warranty, but until recently, we found out that our own furnace wasn't covered. They only cover mechanical failure because our heat exchanger cracked and that part was not part of the coverage. Most heat furnace failure is due to the heat exchanger cracking. How conveniently they exclude the coverage to the most fail part of the furnace. Never going to recommend nor purchase another policy from Choice Home Warranty ever again. Terrible company! Terrible customer service! Terrible coverage!

Choice dispatched a technician quickly and he was very nice and knowledgeable. The technician came to our house after hours to help with our schedule which was great. The technician repaired our washer and gave me some great tips on how to keep my washer from having further problems.

Garbage Disposal Repair - It was so easy and hassle free to submit a claim with CHW. It usually the next technician appear to fix but this time it was 3 days later (probably) to make to weekend! The technician called and appeared on scheduled time. Reviewed the motor and replaced it with a new one. It's that simple.

I've had to submit two claims to fix a toilet by no fault of Choice Home Warranty. Both claims that I've submitted were very easy to do and I got almost an immediate response. The wait time on the phone was minimal and in both situations, I had an appointment time within the hour. I've appreciated how easy the company is to work with.

We were very pleased with the service we got. I called on Wednesday the 18th of October and by Friday the 20th we had Jim Hill heating and cooling looking at the heater found out it was the motor by Sunday he was putting the new motor in and now we have heat and air. Thank you very much CHW for everything. I am glad we have you.

Great service. We had no power in the light sockets in the garage. The electric company responded quickly. The electrician check all of the outlet's and found a wire loose in the wall socket outside. So they replaced the old socket with a new one.

Both my ac units went out, 1 not working, the other needing Freon. I filed a claim online and quickly received a confirmation. The next day I received a call to schedule a service call. The technician called before he arrived letting me know he was on the way and thoroughly checked out both units and let me know what he was doing, took pictures of what he found and explained what went wrong. He had them up and running in no time. I paid the service call fee and it was all very easy and affordable.

I submitted a claim to get my garage door fixed. The process was very simple online and the repair was done in less than 72 hrs. I would definitely suggest Choice Warranty to any homeowner. The contractor arriver, assessed the garage door system, called Choice and the claim was accepted.

Called Choice and within 1 day all was good. Thanks. Mjs plumbing came out and cleared the clog in the drain line. I have 9 homes with Choice Home Warranty. That has to speak volumes. Keep up the good work.

Abu, the technician, is a knowledgeable pro. He called us 1/2 before his arrival. He was courteous and quickly diagnosed the problem with the refrigerator. He is to call us on the date he is going to come back to replace the failed parts.

The associate assigned to the order (Toilet leaking) came at the appointed time. He was courteous and made the repair in a professional manner. We are quite pleased with the entire process. I was especially pleased with the agent that I spoke with and all in all it was a pleasant experience even though it was due to a problem at our home. I will highly recommend Choice Home Warranty to all of my friends and acquaintances!