Choice Home Warranty Reviews

I was very pleased with the service I received from Todd. He was professional, gave me just the facts I needed to know to make a decision. The cost of the insurance was very reasonable and because of the added value and special promotion I was sold. Todd was very prompt in getting back to me on questions I had. I will be making referral attempts because of the service I received from Todd. Thank you.

Our new HVAC system needed to be reset a few times a day. Ordering a different and better thermostat. Hopefully that will fix our problem. Choice Home Warranty has been a blessing on getting things repaired promptly. Always get a real person when you contact them. Definitely worth having. We have had it for over 5 years.

The air would turn on and off and didn't feel cool. The tech came very polite and professional. Went right to work. Within 30 minutes got it working properly. It took only 2 days from my call to Choice until the tech came to the house. Very impressed with the response time. The customer service personnel for choice was very understanding, polite and very professional. I am so thankful that have this Warranty on my home. It really does give you "peace of mind". Lastly please keep in mind that this call was made during the pandemic where wait and response time are longer than usual.

Mr. ** from R & M came to service our air conditioning unit early that morning. He said the pipes were frozen and he would have to return the next day. Fortunately he called me later that Thursday evening and was able to service the unit because this hot Charlotte heat had melted the frozen pipes. He was so helpful and really appreciated it to have a cool house before the holiday weekend.

My refrigerator is still leaking and I have not heard anything from anyone, except e-mails with no useful information. So tell me why I should continue to invest in your company? Up until now we had been satisfied with your work.

Dishwasher. Fast service, highly recommend your service. Friendly service people on phone and the man that came out as well. Good. I was referred by a friend. So glad she did. I will spread the word around my lady friends also!

Tony ** was awesome, respectful, and helpful! He should get 5 stars and be recognized by management for excellent service!! However, I spoke with 2 reps prior who were POOR!! Interrupted me repeatedly and VERY high pressure. Additionally, the next day after signing up for your service, I got a sales call from your security dept re: a security system for my home, VERY disappointed that you would waste my time with unsolicited phone calls!!! Would recommend CHOICE based on Tony, but DEFINITELY NOT recommend after the sales call. In fact, I am reconsidering my decision. Remove me from your extraneous sales call/upsell lists immediately!

We had a unit go out on June 24. They came out next day. Said was blower and would order part! After many calls forgot to order until July 1! We put family up in hotel 100 degree heat! Bottom line after many calls job not done yet! Called local. Got part. Done next day! Choice put you on hold. Refuse to pay for the repair (almost 2) weeks out! The tech said the first day he could replace the whole unit that day but Choice said to order part! They have a repair or replace but reasonable! Other company ordered it overnight and in next day! This is the company we get annual service done so they warranty you! Which we do twice a year! My husband had documented everything and Choice have been nothing but rude and unprofessional. They have yet to call on an ETA on the part or installation from their service tech!

Scheduling and the repair was timely. The contractor was knowledgeable and polite. Problem was that Choice denied the follow-up claim regarding the out of balance fan. With some discussion the contractor replaced the fan at no charge. I am pleased with the service as the Choice policy saved us a lot of money on the repair.

Heating element on dryer. The serviceman from Sears arrived on time, was very knowledgeable and completed the repair in a timely manner. I only gave 3 stars due to the fact I waited all day the day before for the first repairman, that didn’t come, because he had not received a work order, even though I had received an appointment email. Also, the person I spoke to to initiate the first Claim had such a heavy accent and there was so much noise in the background that I could not understand or hear her. I told her the problem to no avail. Overall, I have been satisfied with the service I have received from Choice.

Ac unit. Wasn't working properly. Needed Freon and they changed the condenser and checked when done to make sure was working properly. Was very happy that someone was able to come out quickly. Still need other work done on it though different department.

Refrigerator repair. The technician from Riprock Appliance Repair Service was awesome. Completely professional, on-time, cleaned up after himself and friendly. My appliance works now, runs like a champ and I have ice again! He came in and went right to work.

Signing up for the Total Plan was quick and easy. The customer service agent was very knowledgeable and was able to help me with a payment plan that I was comfortable with. There's plenty of competition out there and it makes a difference that someone like George Foreman backs them.

Ice box repair. Job well done. Technician Mr. ** did an excellent job. He knew what he was doing. He was very clean and did his work without wasting any time. I am very satisfied with the service. This was my first call and I am very satisfied.

A/C not working. Technician from Wizard, checked problem, and said it would need new parts that had to be approved by Choice Warranty. Have not heard any further information... A/C still does not work. Date of service was July 4, 2020. Do not know whether we should hear from warranty company or service company.

One minute after I filled out the information and paid online. A sales rep calls and says he could’ve saved me 20% more on the phone. Why was that option not available online???? I expect to be contacted to make this situation right!

Your company is a fraud! You use unfair and contractual reasons to avoid repairs! If I am going to pay someone to maintain my appliances, then why pay Choice? You should include a maintenance plan into our monthly payments, but oh no, then you would have to honor repairs.

Called about an A/C that stopped working. Tech took two days to come out and check it, and determined that a drain pipe had come loose, causing water to drip all over the unit, which fried the control board. Claim got denied due to water damage. I appealed and cited their coverage: "...are in place and in proper working order on the effective date of this home warranty contract. This Contract provides coverage for unknown/undetectable pre-existing conditions so long as the malfunction could not, or would not, have been detected by a visual inspection or simple mechanical test."

We had to find a new warranty company and Choice Home Warranty was the most highly recommended. The customer service was excellent and it will cost us less money each month. The process was extremely easy to complete.

Electrical. Although tech was a little late he was excellent! Very helpful in identifying the issue and promptly fixed it! Derrell was friendly and maintained safety standards to make us comfortable with social distancing. Thank you.

I call Choice warranty on 07/01/2020 & request a Technician to check out my unit, I did not get a response until I emailed again, Reception Schedule some to come out 3-8 pm on 07-07-2020. No one came or called, I call Technician after 8pm, he say he would be out 07/08/2020. No show, no phone call, I call Choice warranty back, they cancelled the order and was sending another Technician, I have not heard from them, this is very poor service, I am very dissatisfied.

Freezer stop working. File claim online just to have someone call and state the freezer is not covered.. Did not realize that at it was never brought to my attention when I first bought the policy. If it was brought to my attention at first then I would have had a chance to consider adding if that is what happens. Very disappointed and I just have bought for 3 yrs. Kinda regret that since I did not realize how your company worked..

I had a lot of concerns and questions. And James thoroughly answered my questions and concerns. Very detailed and courteous. I am grateful! Also, I love the idea that it covers 3-flat buildings! Thanks Choice HOME, way to go!! I hope the service going forward will be just as great and rewarding!

I am located in Georgia. Tech arrived promptly at 8AM which was fine. He quickly assessed the problem, identified parts he needed, and then discovered that CHOICE approval agents are not available until 9:30 Eastern time. Technician had to back out my repair order and hold it in queue for a later time in order to await getting approval from CHOICE repair approval team. This proved to be very inconvenient to me and the technician. Thankfully, the technician called me back a few hours later to tell me CHOICE approved the parts & repair and he would reschedule to return on the 20th to complete the repair. Again, Repair tech was AWESOME, but was limited by CHOICE processes to identify a proper path to

The technician was very knowledgeable and quick. worked clean and didn't leave a mess... you should use this guy all the time. He was on time. The last tech took 2 weeks to fix an issue, this tech took 2 hours... awesome!!!!

Dryer stop heating up. I was very satisfied with the repairman. He called to tell me that he was on his way, with an arrival time. He was very courteous and pleasant, Most of all, he came prepared with the part needed to fix my machine, He was efficient and timely. Needless to say, I am a happy customer.

We received very prompt, courteous, and professional service from the technician. He analyzed the problem, and immediately went to work correcting it. Choice also are to commended, as I was kept abreast of the progress of the arrival time of the technician. I was very pleased.

Air Conditioner. So my blower motor and something in the motor needed replaced - to my surprise the motor is covered - but the bracket to hold it on and the wheel (or whatever inside) were not covered. What was I to do - get a new motor that couldn't be bracketed and the wheel left the old one that could break, warp, etc...so I would have to have another claim? This part to me is bogus. I'm considering canceling with you and moving to American Shield.

All Pro service was on time and effective. I Would recommend them to anyone requiring hvac repair or maintenance issues.. The technicians answered all my questions and made me understand it.. My ac is running again after they identified and fixed the issue.

A&M arrived during the time slot and did minor repairs to our HVAC system which appears to have fixed the upstairs cooling issue. Due to the 4th of July holiday and Covid19 it took several days to set up the appointment.

Colton came here and he was very professional. He went beyond the Call of Duty to make sure that everything was working properly. I just needed a thermostat replaced but he did a very nice job and he cleaned up as he left.

I received a prompt response for both of my claims, related to our garbage disposal as well as our garage door opener. Both claims were addressed and repairs made, in less than 24 hours. Both techs, who came to our home, were knowledgeable and professional. I would recommend Choice Home Warranty to friends and family.

Technician was very accurate and informative. I wound recommend him to anyone. He gave very good service and recommend the things we need to do to keep any other problems from happening. He was amazing and I will call him again.

Faucet needs replaced. Service man came Friday 3 of July. He said, "You will hear from us Monday or Tuesday." It's Thursday now, and they said they're waiting to hear from my warranty company "Choice." So I'm going to start looking for another warranty company I guess.

The service was excellent. I would definitely refer a friend. First contact was impressive. I didn’t have answer a bunch of questions. An appointment was set up for the next day. The repairman was on time, he was virtuous, and professional. He found the problem and fixed it to my satisfaction.

Dryer would not heat up. Technicians fixed in less than 1/2 hour. Very professional and courteous. Haven't had to use the warranty in quite a while but it is worth the annual fee. COVID 19 made it a challenge for all.

Clogged drain in bathroom sink. Repairman arrived earlier than expected. Very polite. Found problem quickly and fixed the sink with no problems. He wore a mask. There is nothing else for me to say about this. It was a simple repair.

Very helpful. Gave me options. Very informative. He was very kind and explained all details about the plans. Did not rush me. Waited while I got my info. Told me that the plan was transferrable or went with me if I moved, I just wanted a year coverage and he said I could add more time if I want.

A/C repairs. The technician was professional and very informative. He didn't rush, was concerned for my family's safety by wear the required safety garments. We appreciate the level of respect shown during this process. I highly recommend this company to everyone who reviews these comments.

The people you sent were excellent and courteous. They responded quickly to my inquiries. It did take a couple days to find the issue, order parts and install them. I would definitely use this firm again for our furnace and air conditioning problems.

I received a quick response to my request for service. The technician came within the scheduled period of time, was knowledgeable, respectful and professional, and resolved the problem quickly. Navigating the request for services online was done easily and I received acknowledgement of my request promptly. All my experiences have been positive and I would DEFINITELY recommend Choice Warranty to my friends and family. Thank you!!!

Our air conditioner went out on Saturday, July 4th...I realize it was a holiday, however, it was over 90 degrees each day and we have a large dog in the house but the earliest appointment I was able to get was the following Tuesday! I could have been taken care of on Saturday had I been able to use any company. I didn't realize CHW had negotiated with only certain companies and they have to 'wait until someone picks up the claim'...when someone did pick up the claim, you are provided a phone number to contact and I tried contacting them but no one answered the phone nor my text until Monday morning.

Plumbing - main line back up. The 1st plumber never showed up. The 2nd time i called, had to create a new claim. If the 1st one closes without vendor showing work completed, CHW should have a follow up system.

Choice Warranty provided a prompt and efficient service. The technician assigned to my work was good and knowledgeable. He quickly determined the issue for the AC not working and fixed it. I would highly recommend Choice Home Warranty for anyone needing one to cover the high ticket items in the house.

I contacted CHOICE for our fridge that was not cold in the fridge section only. They contacted me back within 10min and scheduled service for fridge that day. The contracted service man was awesome and I’m very impressed. Thank you!

The Sears technician arrived promptly. He was very courteous. He was able to repair the refrigerator, at least temporarily. The evaporator coil in the almost 20 year old freezer compartment was frozen solid which kept both the freezer and the fridge side from cooling. Parts pending but it's working for now.

I just signed up yesterday; my policy number is listed above as the order number. I found the sales rep to be in too big a hurry to get me to sign-up (I currently have AHS) and spent very little time talking about CHW. He also promised to send me the email address to send my proof of AHS current coverage but didn't. I called into customer service and they gave me an email address but I have not received confirmation, per my request, they got it. Not too impressed with your service thus far.

Technician that came to home was excellent. Explained wall oven could not be fixed. I had an email that day with my replacement amount. However I asked to speak to the representative mentioned in the email. Left 2 messages and 2 emails zero response.

Ease of raising issues online and they jump on it immediately. Even in the Covid situation, I was informed about possible delay and was given option to get it fixed and reimburse. Every person who visited for any issue says they like Choice! I have renewed for 5 years after initial 3 years...

Ac service. The tech was spot on. Polite, professional and technically proficient. He knew the issue as soon as he walked up to the unit. He went out of his way to make sure my unit was up and running with no delay.

When I purchased the program with Choice Warranty, I was told "No Heat & No Hot Water" were considered priority calls. My hot water heater temperature sensor went out in the evening and I filed a claim right away because they told me they are available 24/7. Due to the pandemic, they are only available online 24/7 (understandably - sort of - seeing as everyone is working from home, you would think, people on the phone would be available - but whatever - I get it). I file the claim at 8:40 pm, I call the following morning and my claim hasn't been assigned to anyone nor has anyone picked up the call. Noon rolls around and still nothing.

I've been trying to get my A/C unit fixed for a couple months now, and it has been the biggest headache in the world. They send out a technician who they don't let fix the problem. I end up having to pay the full service call bill and they didn't or wont refund the extra expense.

I paid my deductible of 60 dollars and was a waste of money. Nothing was fixed. Still no ac. The technician was great and knowledgeable but my claim was denied for well no reasons given I will just have to wait for the appeal maybe I will change my mind.

The technician arrived on time actually even earlier, was very polite and neat. He finished the job in a timely manner. He also took time to explain what was wrong with the microwave. He was very courteous, no hand prints was left, he even clean it up. Recommends this tech to everyone, sorry I forgot his name already. Thank you.

I had my washer checked. After a couple of tech appointments were made. It was not able to be repaired. I received an email offering me $299.99 towards replacing/buying a new machine. Couldn't touch anything with such an offer. I denied this offer with advice from a rep that this would be submitted to a case manager. I called but could not get thru to this person. I have been very unhappy with several issues. For some reason the people I am suppose to talk to don't answer call. Very frustrating and I am about ready to come unglued. Not sure I want to stay with this company for the future.

I communicated with a Harry **. His customer service was excellent. His friendly nature and willingness to answer all the questions asked made my decision to sign up with your company easier. Your prices are comparable to other companies I have reviewed.

The claim went smoothly, the original plumber never showed... Twice...failed to show during time frame then when I called he said he would be there within 2 hours but never showed. Choice was real good about the situation, the reps were pleasant, apologetic and helpful. The second plumber was very responsive, pleasant and helpful. He did a great job.

We moved into our new home about two weeks ago and unfortunately have had many issues. =( Choice Home Warranty has been quick to respond and sent out quality/professional specialists to address each issue. It is super easy to put in a claim online and then they call me with the details on what company is scheduled to come and when they will arrive. We have been very pleased with how easy it is to schedule someone to come and fix what is broken. Overall, we are very pleased with their services.

Let me just start by saying, I thought this company was a hoax because for the price, they cover everything. Now, two years later, I love this warranty company! Best purchase I have ever made! My washer and HVAC failed and I contacted Choice Warranty and they took care of everything! Please don't hesitate!

The experience started out good but as the call progress the customer service rep was constantly trying to up sale us. We explained we are senior citizens & my husband is a veteran and could not afford anything but the monthly payment that was first quoted but the sales pitch continued. We hope we have a good relationship with your company and appreciate the survey.

Does my opinion matter, your case worker is giving me the run around. It's July in TN and I haven't had AC in 6 days and you won't approve a new outside unit which I could get replaced as early as tomorrow. The part for the unit is back ordered in Houston for 3 weeks due to Covid19. So once again do you think you care about my opinion.

Even tho the problem wasn't covered my experience was fast and informative. The filter needed to be replaced and the condenser coil was plugged up. Mark from Integrity of Eaton Rapids came over within the hour of my call to him. He was straightforward and pleasant. I hope you would start with him if I ever need help like this again.

Master bathtub on second level, water goes down drain extremely slow, I tried cleaning it out, no luck, also tried to snake it without success, the drain seems to be clear of any debris, no grease or grime that I could see.

Just signed up for warranty. Saw the commercial and decided to see what the coverage was. I currently have a policy with another company. Choice has lower deductible and offers more consistent pricing. I look forward in having a great long term relationship with Choice. I also have the choice to speak with a live representative instead of just an online service.

I signed up with Choice today. The service rep Neil, was very efficient and understood my needs, and offered a contract that met my needs. Have NOT used Choice for any repairs yet. Have to wait for 30 days as is the case with all such home warranties. Hope the repair service will not be a hassle when there is a need. Thanks.

Today, I called the Choice Home Warranty line to renew my home warranty and somehow ended up with the same guy (Greg **) from five years ago. It was a pleasure talking to him and instead of the three year plan that I received several calls about I left with a six year plan and feel good about it. I have CHW at my second home as well and even referred my son who is a CHW customer. They stand behind their warranty to the level that you paid for and that the contract states. They have been exceptionally busy recently but get back to you, send out a repairman and in my case a check towards a replacement appliance. For around $1 a day you can be covered for home repairs. Sign up today and let Greg know I referred you.

AC unit not cooling. Frustrating as heck. Unable to get to talk to a representative when you need to and being told that it could take up to a week for a resolution just doesn't give a customer any reassurances that the problem will be addressed in a timely manner.

Had a tech come out to check my ac. The unit is out. You guys sent me an email stating you would fix the unit But me come out of pocket $2200 dollars! So you're fixing half my ac issue and expect me to pay the other half! I'm without ac. I paid you guy in full 3 years of service. This is what service you offer? Wow. (Example) is me having car insurance and when I wreck I pay half the damage to get my car running...I need answers like asap. Maybe I need to be speaking with a lawyer and stop writing you guys to fix the damn ac. When I paid for your services I paid in full no questions. Why you don't offer what you say you offer.

I am not happy that it took 4 days for me to actually get a service call and that your c/s representative told me over the phone that you do not do emergency service calls at all. Then when the serviceman finally came days later, I was told that my coverage with you does not include coverage for problems with water so it is costing us $875 to install a pump to fix the problem with our central air conditioning. I have no complaints about their service, my only complaint is with your company’s service. Therefore, we will be reconsidering whether we want to renew our contract with you when our current one expires.

Once the service person finally got here had no problem with his work. I find this warranty program a waste of money. I've already ask for my money to be refunded. Cancel my policy now! I know now that I was not informed properly how the warranty worked. Just refund me so we can move on.

I have not been pleased with this warranty since we inquired about it. The customer service and accounts take forever to get an answer. I put in a claim on my tub that leaked through the ceiling and the guy they sent out never looked to see what the problem was. He just assumed it was a drain issue without opening anything or seeing for himself so the ticket was closed without action. I appealed this decision and the person said the guy is a professional and knows what he is seeing. Even when he NEVER saw ANYTHING. I fixed the problem MYSELF and it ended up being a seal on the jets, not a drainage issue, but I still had to pay $65 to the man who did absolutely nothing!! As far as coverage goes, I hope you enjoy reading pages of fine print or else you will not know what is actually covered before submitting a claim.

Referred to by a friend in the same community. Customer service is good, not sure of the service by the technicians. I did not shop outside for similar plans, but the rate is definitely competitive as per the general feedback from others.

You were unable to provide me with a plumber and I had to get a plumber on my own. I am questioning my CHOICE to change from American Home Shield to your company. Also I tried to apply for the reimbursement and was told I was not eligible. I AM NOT HAPPY AT ALL!!!!

I was disappointed that my first claim with Choice was denied. I had no control of lightning striking in my backyard, totaling my son's truck and wreaking havoc with several electrical operations. Cited for the denial was "The zone system is not factory installed equipment and is a modification to the air conditioning system and the terms and conditions section F number 11; we are not responsible for repairs related to inadequacy, lack of capacity, improper installation, mismatched systems, oversized systems, undersized systems, previous repair or design, manufacturer's defect, and any modification to the system or appliance." I do not understand how my air condition system not working because of a lightning strike fits the criteria for denial. I am in the process of appealing the situation and hopefully can resolve this issue.

I was able to get an appointment for the next day, which was great except the technician was caught a another job. He at least contacted me that he would not be able to show. He said that I could contact them to reschedule which I attempted to that online and was told to contact the warranty company again to reschedule. Since everyone is working as remotely these things get mixed up. The email showed one thing and the website showed different. After I was scheduled with another different repair company and told to contact them I realized there no need to start a new claim for the same issue. I give 3 stars for medium experience because now I am unable to use my dryer and still waiting for part.

Super excited to start the new warranty plan. The current company that came with our house was not very attentive to when we had we had service issues. Never followed up nor did they go over and beyond to help with the problem. At one point we had the same issue (ongoing) for 4 times....finally by the 4th time I said I was not going to pay a deductible as it was the same problem.

The technician from Des Moines Heating & Cooling was courteous and explained what was wrong. The capacitor burned out and had to be replaced. I would certainly recommend this company. Being new to Choice Warranty, I’m glad I made the switched from First American Home Warranty.

I am totally dissatisfied with Choice Home Warranty. I feel each time I file a claim the company finds a way to deny the claim. I could use the annual warranty cost for my own repairs. I definitely would not recommend Choice home warranty to my friends or family.

My AC stopped working. The technician was excellent. My AC is working. The technician notified me when he was 30 minutes out. He explained the problem and what had to be done. The dispatcher was very courteous too. It was a very good experience.

The technician called before coming and was on time and very professional and friendly!!!! I would definitely recommend him to a friend. It took him almost no time to diagnose the problem and fix the issue. Great job picking the right technician!!!

Leaks and a broken toilet. They assessed the situation, went and got the parts and then came back and fixed everything. Both guys were masked and were very nice and professional. I had had them here on a previous claim so it was nice to have already known who was coming.

I really appreciate the Service and follow up of the Choice team. We got the service on time and very prompt solution. In this Corona time, we thought it would take time to get the service. But we got our plumbing issue fixed so fast.

Garbage disposal. Bill payment was on phone. I did not get receipt by email, but text message. It is not good. I can not store proof of payment in my file (print out or e-mail). Contract company need to give receipt info and business card to customer. I do not know the difference between old original model and new other company model. New one is smaller in size or capacity, but has same horse power. Why? It is cheaper model or lower quality than original one?

The ice bucket had a malfunction and the technician was very thorough and helpful in getting what we needed fixed. He explained the warranty program and how it works. He also offered to be our Service guy moving forward. Thank you Choice Home Warranty.

Premier Heating & Air LLC arrived a few minutes before the appointment time of 3 pm. It started to rain really hard; they did allow the rain to stop them from during there work on the outside. Because they did not stop for the rain, they finish the job in responsible amount of time.

The last 4 requests I have submitted were rejected and it’s really frustrating to be paying so much for a home warranty that doesn’t cover the issues to repair or replace the more common problems with my pool and home equipment.

I was told by a Choice Phone Rep. that there is not any charge for service calls, however, if I make a claim, there is a $65 deductible. That is completely untrue. There is a $65 charge for a service call. I do not like to be lied to. Especially in the very beginning of signing up with CHOICE. I AM CANCELLING.

First of all the company that WE found, Landrum Heating and Air were fantastic. Came right away, and was in your system. So now I will start with the rest of the story. We live in SC, been in middle 90s and our air goes out. I call Choice and they assign me a technician, 5 days from my call. We were not happy but what could we do. We made calls to the technician, to make sure he was coming. It is 87 degrees in our home. He never answers, never calls back, and never shows. I call and complain and they say they will reassign, they did, another 5 day wait, same guy...Solomie B. Another no show, calls made again are not answered or a call back.

The technician came out the next day, diagnosed the problem, and fixed the AC right away. Took less than an hour to fix the issue as he knew instantly what was wrong with it. Also provided some tips on how to keep the unit clean to prevent from further issues. Grateful to them for being so quick in 95 deg. weather.

Garbage disposal leaking! Unable to repair so it was replaced! Customer service on both ends very good! Friendly and timely for both. Repair done quickly and serviceman extremely courteous and helpful. I was expecting replacement item to be what I had (insinkerator) but it wasn't. Overall experience very good.

The technician was very professional and arrived right at the appointed time frame. Upon his arrival the technician did his checks and was able to quickly determine the defective components. He had the necessary parts and replaced the defective parts. After restarting the system, he also confirmed Freon level and affirmed the a/c was fully functional before he departed.

My fridge could not be fixed so I was offered a replacement as it would cost more to repair than to replace however I don’t think the replacement cost is enough to purchase a new one of the same value or even a little less. I will have to make up the amount with more money than I thought I would have to.

I have a washer that needed evaluated. Choice Home had a reputable company come to determine the repair. After the evaluation was complete needed to pay $60.00 for service fee. The transmission went bad and was not economically feasible to repair. It is needing replaced. They assigned a Case Worker to me for the claim. She was able to give me an amount to purchase another washer similar but not the same brand. It will take 3-4 weeks to receive the check as they are backed up in the claim check department.

Dishwasher not draining. The technician that came out was very professional, knowledgeable and took great care in not damaging our floors. He wore a mask and gloves which made me feel safe in knowing that he was adhering to issues with COVID-19. He advised of the cause and offered solutions for the future. He was thorough and professional.

Derek handled my questions with patience and care. He was very nice, to the point and pleasant to deal with. I will be recommending him and your company to my neighbors who are looking as well. I hope that God forbid we have a claim things go as smoothly as the policy set up did and I will recommend to everyone. Pricing was very good and the 13 month price or one month free was an awesome perk that I hope to Continue each Year. Derek was amazing! Thank you.

Dryer wouldn't shut off when door opened. Serviceman ordered part and came back and installed. He was very courteous, clean and friendly. He was here on time and as promised. The company answered our email very shortly after I contacted you and serviceman sent right out. Very good service.

My call answered fast and scheduled for a technician to come and look at it. The tech came a day before the scheduled day and fixed the problem. I am determined to recommend Choice to all friends and family members as I did before. Thanks CHOICE!

Very polite, explained what needed to be done. Called to let me know when they were on he was on his way. Show up and assess the problem and then informed me what he needed to do to take care of the problem.

Technician kept me informed of when he was coming. Was able to come earlier than planned so called to ask if that was okay. Came when expected. Kept me informed of what he was doing. Fixed problem. Left bathroom clean. Was very pleasant and helpful.

Had a claim on 7/6/2020. Within the hour I was notified that a technician would be at my home on 7/7/2020. Technician arrived gave report to CHW. By 3:00 pm I had my new disposal. Great service! No complaints! Technician was great in completing the work. Left the area clean and it was completed within a short time.

Serviceman was on time, courteous and seemed capable. AC is now working and just can hope it continues. I am not technical, so am not of just what was done. He left a business card for my further reference if needed. We depend greatly on our AC during this hot Summer.

Technician Huy - He was very professional and courteous. He practiced social distancing the entire time at my home. He kept me well informed as to the job process, explained what part he was able to test and replace, and which part had to be ordered. He patiently answered all my questions and explained the eta of the part and scheduled the day he would return to do the installation.

Getting my dryer diagnosed and replaced it was a easy process. I initially received a low offer but when they compared my features they increase the offer to a more reasonable value. The customer service representative was very easy to work with and nice. No complaints about this process.

Good service and experience during this past 3 years. Lucky when I called to Renew the person who took care of my 3 years ago was the same person who answered the call Derek. Great customer service and amazing employee.

The service was quick and efficient and the technician was very nice. The technician took the time to understand the problem and based on what I said he easily fixed it. I will highly recommend the service to family and friends.

Took care of all my electrical issues and fan and switches and outlets. Make sure to ensure that all my outlets were working and that everything was taken care of. He is ordering parts for my ceiling fan and will come back and fix it.

I deal with a lot of home warranty companies. This impressed me, I called in AC issue on Monday afternoon, I did not have to wait long to get through, and get a live person, Monday night, they had a company, and appt scheduled for the morning. Within 24 Hours or less, AC was fixed!

I was having problems with my air conditioning this past weekend. I was able to call in a claim to Choice Warranty. The representative that took my call was very professional. Answered all my questions in a timely manner. I will recommend Choice Warranty to my family and friends.

Very disappointed about my experience with my claims. The customer service handle me with not caring about my washer, been dealing with this since February. Had leak from washer twice in my house. No one showed any concern. I address my washer from the first appointment and that claim adjuster need not to be in that position. Not satisfied with the cost for my washer.

Outstanding service on Choice Warranty's part. But the service tech had to order a part and I am still waiting for it. The tech that ordered the part told me that they would ship it to my home. Still waiting. Been over a week.

Mike ** was my technician and he was very professional and had my AC working within 30 minutes. My husband is very sick and suffers in the heat. I am very appreciative of the prompt service. Thank you Mr. ** for taking care of my AC needs. Thank you Choice Home Warranty for responding so quickly to my work order.

Garage door - The technician was prompt and knowledgeable. He was able to repair the issue upon inspection and did so quickly. I would be happy to recommend his company to anyone at anytime. This was my first time using Choice Home and was pleased with the service.

The guys were nice from Cone electronics, Choice Home Warranty was actually easy to get a hold of this time. I could understand the agent and they assigned my claim to a company promptly. This my 2nd 3-1/2 term with CHW.

A very good job by our agents. Polite, courteous, informative, helpful on all ways. A pleasure to talk to him. Well informed and very polite and courteous. Thank you. They were well trained and know what they were talking about. Thank you.

The agent was professional and well informed on the product he sold me. He was persuasive but not pushy. Hopefully, this insurance will be everything he said it will be, if I should need to use it. I will recommend it to my friends and family.

The tech was on time and professional. I was not able to meet with him because of vertigo issues; however, he showed my wife and daughter the issue and corrected the problem. He also gave them tips on how to help prevent it from reoccurring again.

I was very very happy with the Technician who came to repair the Refrigerator yesterday on 7/6/20. He was very helpful and he fixed the problem. There was a leak in the Refrigerator, we kept on removing the water, the Tech was able to find out where the problem was.

Work of excellent Heating and air-conditioning came to our home early and fixed our air conditioner very quickly. We live in Arizona so the summer temps are well into the 100’s. Mark was very friendly, knowledgeable, and sympathetic to our situation. I highly recommend this company.

AC Malfunction. Through investigation revealed no evident problem. Suspected overheated compressor. Inspection of wiring and Freon systems were good. Suspected possible rodent interference since much of the roof is flat and attractive to small animals. Condenser and fans all functioned as required..

What an amazing representative. Anthony was patient. Explained well. Looked to get us the best price. Best recommendation. Delighted. Please recognize him with a promotion or pay raise -- Michael says so.

Comfort Climate Heating and Cooling Service did a phenomenal job. The technicians were not just interested in replacing parts, but actually determining and repairing the problem. When the job was completed, they reviewed what they had done and showed me the readouts from the system that showed everything was working properly. I highly recommend them.

The online process to submit a claim was simple. However, when I provided specific feedback and comments regarding my claim they were ignored. The first contractor they sent said he was here to fix my AC, when my claim was related to a plumbing issue. He did not practice COVID protocol and did not repair my issue. The dispatcher was rude when I requested another contractor. Luckily, the second contractor was qualified, polite and resolved my issue quickly.

I was satisfied with the agent who I dealt with but I was not happy with all the calls from other agents in the company. I feel that the company needs to fine tune their process. Again, very satisfied with the service from my agent Kayleigh **.

Garage door replacement. My technician Bryan was so informative, knowledgeable, and courteous. He completed the task in no time and the customer service I received as a first time user was outstanding. The process was flawless. I would definitely recommend this service to friends and family!

Stopped cooling, we were unable to reset from the touch screen after multiple tries. Everything began to defrost The refrigerator is under 2 years old. Repair man will be here tomorrow between 8am & noon! We tried following the manual but that did not work. Very frustrating ty. Lady on the phone was very professional when we call you.

Plumbing stoppage. Customer friendly support when we make the claim submission. Good follow up on the contracting company details and appointment time. Great customer service. The technician visited on time as per schedule and notified on ETA. Job done well and cleaned the entire work areas very well. Keep up the good job.

My experiences with Home Choice - my representative was Greg. He was very professional, knowledgeable, he was very patience because he spent a lot of time explaining to me the different questions that I was asking of him and it was a pleasure talking to him. He also helped me to pick the perfect plan for me. I would surely recommend home choice to my family as well as my friends. As a matter fact I already called some of my family members and recommend them to call Greg. Thank you again Greg.

This is seriously the utmost worst warranty company I have ever dealt with. AC broke, took them 1 week to send someone out. The guy came out, said the unit was low on coolant. He then told me I should pay them for a chemical clean, which he knows is not covered. We have 2 units. He quoted me $220 per unit. I said no, I was not prepared for that out of pocket expense that day. He then said he couldn't put coolant in my unit until he gets authorization with his report. He waited for 30 minutes with no response and told me he would come back. I didn't hear back, I didn't get a call from Choice, nothing. Next day I get an email stating they would not approve the coolant recharge because the technician indicated my unit was too dirty to do a proper test, which was a lie. He did test it.

I actually just signed. The agent I spoke to was very knowledgeable and was able to save me some money. The prices seem reasonable and I own a two family house and was able to combine them at a reasonable price.

After paying Choice Home Warranty for around two years, we had our first claim. Our dishwasher would no longer come on. We paid for this home warranty to have peace of mind that we wouldn't encounter large, unexpected expenses. Well, we paid $75 to Sears for the deductible, and then we had to pay Lowe's for a new dishwasher, installation and removal of the old dishwasher - roughly $600 total (with the dishwasher being on sale!). Choice Home Warranty chose NOT to repair our dishwasher because it would have been (according to the technician) roughly $400 to repair. Good choice for CHW, bad choice for us. CHW is giving us $179.99 for a 5-year old dishwasher prorated replacement, leaving us to pay $475 +/-. This is not what I've experienced in the past with home warranty services, but then my past experience was with American Home Shield. I thought I'd try CHW, but am sorry I did!

Kayleigh was great. A plus to your company. Spoke well and I fully understood her and she listened to me. Kayleigh was patient and considerate during the call. I was offered a very good contract with a very reasonable price. I feel very comfortable with my contract.

This company needs to shut their doors. Customer service is non-existent. Nothing that breaks in my house is covered and they have the worst contractors. Even the contractors admit it. I've had nothing but issues and non-coverage with this company. I've been on hold for customer service again for 55 minutes. The people are nice on the phone, but they can't help any of my claims because nothing is covered. Customer service calls you back 2 days later and leave a message with your claim number BUT THEY DON'T give you a status or tell you what's going on with your claim. Then you have to call them back and wait for hours. DON'T go with these guys. They are the worst I've experienced. I'm a realtor and I recommend home warranties all the time. I don't recommend these guys at all. Nothing is covered. Read the fine print.

Submitted first ever claim with CHW May 23rd for a non working washing machine. I was assigned a technician who never showed. I called customer service and they reassigned the claim to another vendor whose technician did not call or show up. This cycle went on for a month. A technician finally showed up on June 24th, diagnosed the issues and claimed would submit details to CHW for next process. Gave it 48 hours and no contact.

I placed a service call on a holiday weekend and I got a call back from a technician in less than two minutes. They approved all repairs and it was completed the next business day. I was very pleased with the speed of service and coverage.

File claims and has waited long time to get someone out. Kept getting emails to do reimbursement if I get someone out. Sent someone out that didn't contract with Choice. When appliance wasn't repairable just offered a cash value. When I signed up was told they upgraded appliance when not able to replace. Not happy with service overall.

Garbage Disposal. Great, hassle free service. Replaced my disposal as soon as he saw it would not turn on. Very satisfied with claim process and service. Very friendly and professional technician. Would definitely recommend to a friend. I have no complaints with this claim. Easy to file and immediate response.

RG Mechanical showed up - the tech was very professional, friendly and cordial. He did the work in record time. I am really happy with the outcome. My house house cooled back down in no time. This tech is a keeper!

Water Heater Replacement. The technician was professional, timely and courteous! We had an emergency situation and he was sympathetic to the situation. He came out quickly, assessed the issue, and responded immediately. This required him to extend his work hours to accommodate our situation. We would definitely recommend him. Thank you!

The customer service representative was very knowledgeable about the different products and pricing specials. He also gave details on how to submit a warranty service request and the quality of the service technicians. I did not get a multiple year plan, I want to see how well Choice does over the next year.

Air conditioning. The technician was very professional and friendly. He answered all questions and had the part with him to replace and got us up and running and cool again. We originally had an appointment later but they were able to fit us in on a Sunday.

Easy Plumbing and Repair was sent to replace our hot water heater. Mike Miller, owner of Easy Plumbing, did the job. He was unbelievable! He kept in touch with me as to when he will pick up the new heater, when he was on his way to our home, and he did the job meticulously, cleaned up any debris/trash and took that and the old heater with him. I was truly impressed with his work ethic and his personality. Thank you Choice--Mike Miller is a keeper!!

Made my first service/repair call. Within a few hours a I was setup with an appointment. I received update messages for the appointment with date and time reminders. Repairman called prior to arrival and was very professional and completed the job in very little time. Great work. Very happy I choose Choice Home Warranty.

I submitted a claim on 7/4/20 for my AC unit not working. I received notification the same day that a technician would not be out on 07/09/20. I live in Texas and there is no way I was going to be without AC for 5 days. I informed CHW of that and requested Harris Mechanical who was a referral. CHW changed the order and reached out to Harris Mechanical and I got my AC fixed the next day. Harris was professional informed me of what the issue and repaired my AC. I highly recommend Harris Mechanical.

This is the 3rd time I have called in this claim for my A/C not cooling. The first was in Feb.19 in which the technician replaced a motor that starts the compressor. Now this is during the time of Covid-19, shelter in place and all the chaos that went with it, so I am reluctant to deal with strangers in my house. The second time was 04/13 in which the technician just added Freon and programmed the thermostat. Still no fix. The third and still pending on 07/02. He at least found the problem but is still pending Choice Warranty's solution, while I have an elderly person suffering from the heat. So it took $195 to find out what the problem was when it should have taken only $65. In the medical world and other places that is called malpractice.

Why so long for appointment? Oven was on all night & finally after a hour or more it went out this morning after calling you. This is Tuesday-if I couldn’t get it turned off it would have been on for 5 days & it’s a gas oven.

From my experience, most claims are not adjudicated on the spot. However, this time the technician obtained permission to fix the issue immediately, and considering we had been without AC over the holiday weekend, it was a very nice surprise.

Very accommodating to my needs and helpful with my choices at a cost I can afford. Proof is in the pudding, we shall see. I am a single grandmother and this will let rest at ease and not worry about the cost of replacing a big ticket item.

The technician came out to look at the dryer but come to find out the dryer is not the problem. It’s the washer. They have to order parts and get everything set up and then they will try the dryer again. I was very happy with well he did a great job. The only thing I was not happy about was the surprise that my deductible went up from $45-$60 and I was not notified of this change.

I'M happy with Choice Warranty. Waiting on Line is too Long when you want check of states. Other vase Doing Great. I wish Hire More employee answered Phone. Sometime stay on Line for forty mins. which is nobody has time..

Everytime I would hit the start button the microwave would trip the breaker. The technician reported back to your company and I was given a check to replace my unit because of the cost to repair it. I am satisfied with the outcome. Thanks Choice Home Warranty.