Canary Reviews

Created an account on Consumer Affairs just so I could have another outlet to tell people how bad my experience with Canary has been. I hate signing up for accounts but that's how terrible Canary is, I created new accounts to spread the hate. This is an awful company. I completely forgot I had a subscription - haven't used the cameras since I moved. No refund available for a subscription that renewed days ago and the customer service person hung up on me. I wish I could give them a zero. Avoid this company like the plague that they are.

Their customer service is pathetic. I woke up last week to find a ridiculous charge of $199 being debited. I emailed with no response and then did a chat. “John” said he would cancel this and send me an email confirming this. Now they are saying that I must pay for the whole year. He never said that. I cannot find any email that stated this new price of $199. I only have one camera. I will NEVER do business with them again. Worst customer service that I have ever dealt with.

We’ve had this camera for a couple of years. Not great quality but I could see what was going on. But what turned me against them was that with the last update, you can now only watch 30 seconds of feed before you are interrupted with a huge ad wanting you to upgrade to their premium service. The clock starts running as soon as you hit watch live and by the time you can turn the phone sideways to watch full screen and zoom in, you only have a few seconds before you are hit with another ad to upgrade. It has rendered the camera completely useless. I don’t capitulate to shady business tactics, so I will be purchasing a different camera from a different company as soon as I get home from the trip I’m on.

This is the worst opinion you could choose for home security. They changed the rules in terms as they go. After having them for two years, it literally took me six months to get them to cancel my contracts and stop charging my credit card. They are be particularly turn off features of the cameras that were part of the original purchase agreement. Do yourself a favor and never get involved with this company. Even when I was paying for the premium plan, the cameras continually failed to record movement, alert about events, and often just disconnected from the Wi-Fi for no reason. It’s literally the worst option you could choose for home, security or monitoring.

My Canary renewal withdrawal showed up in my bank account for the amount of ~$330. In the past it was nearer $150. Price more than doubled. I contacted Canary and they basically said, 'Sorry you missed the notice your price was going to double but our policy is no refunds.' Goodbye Canary!

I have 3 different Wi-Fi sec cams. Canary is the most expensive cam for monthly “Pro” service. Canary is the poorest quality by far. The picture is awful. It’s also fixed. Even my most basic cams can pan up and down and side to side. I also can’t view anything except a live feed so unless you plan on watching your Canary app all the time you may as well throw it in the trash. It had not much going for it when you could view past events but now that’s not free so skip this cam if you’re looking to acquire an inexpensive way to secure your home.

Works inconsistently in and out. Also misses motions occasionally, very unreliable. Honestly, better products out there. Complete garbage. My Uncle also made the mistake of purchasing the Canary. Same issues. They will give you a hard time when trying to cancel if you forget and the service auto-renews.

Worst customer service. It takes days for a response then it's literally a different rep telling you to perform the same troubleshooting tasks as the last. It's been 4 days with no resolution. I now have a brick instead of a camera system.

I used the Canary camera monitoring system for a couple years. The cameras were okay at best but the price was tolerable. This past renewal they increased the prices by over 200% without any notice. Once I saw the charge on my credit card, I called to cancel the service. They informed me I was not able to cancel for another year because they already charged my account. Very sneaky. I went back and forth with customer service. They are no help.

Customer service is ridiculous. I called to cancel because I could not find it on their website. I saw the 14 day period and it's been 11 days, but they refused to refund me my money because I've been with them since 2020. The price increased to $199 for a service I do not use. This is ridiculous and they treat you like a criminal. They're obviously hurting for business because this kind of practice is ridiculous. It's almost impossible to cancel the subscription from a mobile device. I do not recommend their services at all!!