Canary Reviews

This is the worst company. The customer service is abhorrent. They send an email informing they are taking money for the next year that is nowhere to be found. Then they charge $149 for premium service and refuse to refund. There is no way we wanted this for another year and certainly not for 149.00. I contacted them immediately upon notice from my bank but they refuse to cancel the service for this year or refund our money. Stay as far away from these people as you can. There are lots of companies far better out there to use where you will be treated fairly.

I bought a Canary camera because it was discounted through my cell phone carrier. I only used it total for about a year before it stopped turning on (i.e. bricked). Canary customer service, clearly staffed by foreigners reading a script, stubbornly refused to replace it. Instead, they were willing to sell me a new one at 50% off the full sticker price, which was what I paid to begin with. It seems their scam is to make a poor quality device and sell a second one when the first one breaks (rinse and repeat). I shouldn't have to pay twice for one device. Also, they spammed me constantly trying to sell me their premium service. The camera (when it worked) was of some limited value without the premium service, hence the two stars instead of one, as you can view in real-time (using mobile device only, not PC) and it saved motion clips of 3 seconds up to one day.

Pay for 3 years. Call with tech problem they say you have not paid. They cancel you. The payment has been taken from my account Automatically the complete time. They just keep telling me I have not paid my service. I think with being a customer for 3+ years a company would try to resolve before canceling.

The tech has fallen off a bunch in the last two years and they will try to fleece you on an annual subscription in every way possible.. Don't go near these guys unless you have an extra $150 to burn. Pure evil.

Worst customer service ever, they say their product is free when you purchase then start charging and when you try to cancel service they refused to provide a refund. They are a scam, the product is not worth the hassle, you can get so much better from other products and you won't have the headache of dealing with their horrible service agents. Funny, this product is to keep you safe, yet they are the ones stealing from you, NEVER purchase this product or trust this company!!!!

What a slimy company. Canary billed me after I asked to cancel. And then the day I noticed the charges on my card, I called and emailed to ask for a refund. They said no refunds. This company is so bad, and their customer service is so awful, that this is the only way they can continue to make revenue. By ripping people off and not giving a refund one day after the card was charged. Their answer was they would give me 50% off if I signed up on the spot for 2 years. Ridiculous. Do not do business with these liars. Once they have your credit card, they will just keep charging you. Sometimes just do the right thing Canary. You’ll be a better company, and maybe your employees would feel better about themselves, knowing they don’t have to just rip people off.

Canary is horrible and once you get into it you cannot get out. They are crooks. Just saying. The thing never works as good as you think it would. Believe me you do not want this service because it’s way more trouble than it’s worth.

I was told I would get a 50 percent discount when I renewed and then was charged 200 dollars. When I contacted them they said they could give a 30 dollar refund and 50 percent next time. Not a fan of lies.

Absolutely ridiculous. They charge you an outrageous rate when the unit only works part time. Then you have camera stolen and haven't used it in over a year and are told, "Sorry but we will cancel once paid." Do they cancel service after your year, nooo. They continue to charge you and refuse to work with you. I was literally just told they will NOT cancel my service and will continue to charge me until balance is paid so it's a vicious cycle where they are the only winners. They need a class action lawsuit for their scandalous ways of getting money from consumers.

If you're reading this, do yourself a favor - find another solution. Customer of 6 years. The hardware itself worked ok. Video quality not great, but also not terrible. Only real issue is sometimes has issues connecting form phone. But the one time I needed support after 6 years of being a paying customer, they metaphorically ran me over and left me like roadkill.