Canary Reviews

I bought a Canary a while ago because I was supposed to always be able to review 24 hours of my timeline free. It's a lie. They charge outrageous fees. You can't even see 30 seconds ago. How does that help with security? You get an alert and can't see what's going on unless you pay their ransom. Customer service hasn't responded to any messages. They say 1-3 days of a response, it's been weeks. The service is often unreliable on top of it and they now want to charge a ridiculous fee for mediocre service at best. I hope someone sues them again. They shouldn't get away with this bait and switch. There are other alternatives out there with free cloud service and alerts that are far cheaper for the cameras with the same, if not better, quality. I just bought one to replace my Canary. They won't get another dime from me.

I've been using Canary security camera for about 6 or 7 years. It's was ok and sometimes didn't record things that happen. They charge you 99 dollars a year for you to view your videos no matter how many cameras you have connected to your account. Now they want to charge another 29 dollars for each camera you have connected to your account. I call to cancel my subscription and get my refund and they refused to refund my money. Terrible customer service response. Stay away from this rip-off company.

They are very sneaky with their premium subscriptions. Customers' service won't do the right thing and will just reply with their "terms and conditions". I even asked them to prorate the renewal fee and again they hid behind the T&C. The app is very buggy and not friendly. Consider other systems, or if you already made the mistake of signing up with them, cancel immediately so they won't scam you next year during the renewal. Don't take my word for it, read every review on them in BBB and websites.

I have used a number of security cameras and DIY home security systems. I have had my ups and downs with most of them except Canary. They have been the most reliable, accurate and most consistent out of any other. Canary cameras also charge half of what others do for monthly monitoring. In a pandemic where our economy has taking such a huge hit and unemployment is in the millions it's not a safe world anymore. With Canary I can say I rely on their products and feel safe in doing so.

No warranty. Very sad and fake company. Once you’ll activate them nevertheless you can’t change location. No service. Will not recommend!! Unprofessional support, made in China, waste of time. Stay away!!