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About Cal Spas
With over 35 years of experience, Cal Spas is a provider of luxury spas and accessories. We pride ourselves in being a top Global Manufacturer of Home Resort Products.
Innovation and technological advancements are top priorities when crafting Cal Spas products. Built with more standard features and designer appeal, our products are a great addition to any outdoor space.
Pros & Cons
- Customizable jet configurations
- Warranty on all models
- Hydrotherapy massage features
- No instant trade-in quotes
- Prices found through local dealers
Cal Spas offers a range of highly customizable hot tub models with a variety of seating options and jet configurations. All of its hot tubs come with a standard warranty, but pricing estimates aren’t available online.
Cal Spas Reviews
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Installation was fast. The installers were nice and friendly. They also came right on and fixed up the controller for the radio. The tub is nice, relaxing and fun.
The first Cal Spas that we bought was absolutely fantastic. We bought a second one and it was absolutely terrible. Now we're back to a very good hot tub again and I'm very happy. The installation went very smooth. I have a bad back and the tub has been awesome. I can go in, soak for a few hours and get lots of relief. Just the enjoyment of sitting out there. It is very satisfying.
Cal Spas is good but questionable. The installation was great. It was fast and easy. Our kids use it more than we do and it's fun for them. We've had issues with the speakers that were put in and they replaced all of them. However, the price to run it didn't turn out to be true. It was a lot more than what they told us.
Our sales rep Andrew at Pelican was very knowledgeable and helpful with helping us decide to purchase the Cal 751L. The team who came out to remove our old spa was very courteous and were able to remove the spa (which was built into the deck) without any major issues. The next day the team delivered our new spa and installed it. Again the guys were very nice. When they finished they noted that 1 pillow was missing which they would send out ASAP. Andrew also had told us we would get 3 months supply of the chemicals (some were missing). These are minor points.
However, after the spa cover was put on it looked like it had to be the wrong cover. The skirt is 2 shorter than the lip of the spa. I talked to Andrew today. He is sending out the pillow and extra chemicals, but assured me that the cover is the correct one. I have had spas for over 20 years and had to replace covers many times. I can't believe that this is the cover for this spa. It simply doesn't fit properly. I also can't believe that a company that has such well designed spas would not want it to look attractive with a cover that fits. See attached picture. One other point. When the spa was filled we noticed that it was not exactly level. I don't know if the installing team is supposed to be responsible for this or if it is the customer's responsibility, but, the platform for the old spa must have shifted either in taking out the old one or putting in the new one. Thank you.
Worked with Jason at the Woodbury, MN store. He approached us right away, was extremely informative, helped us select the perfect hot tub and gave us an amazing deal! His delivery crew did an awesome job and went above and beyond what was expected of them! I would, and have already, recommended Cal Spas and specifically the Woodbury store, Jason and his staff!
It was a good experience, easy and no surprises. With Cal Spas life has been more relaxing.
John at All Seasons Spa in Lumberton needs to be investigated because he is a crook. He has been billing me for parts, never replaced a cover that arrived with holes, and I’ve been going back and forth with him for 2 years trying to get service on the unit. He sold it to me with an $800 upgrade which was the salt water pump that was supposed to be built-in (it arrived without one). He ordered one for $188 off the internet and never offered me the difference. I paid him cash. Sixteen grand for a Cal Spa. The spa itself works fine when it’s working. But I have not been satisfied with the rep. He should not be representing Cal Spas.
We bought a hot tub from Cal Spas in 1998 but we moved away. When we decided to move back, we bought another tub from them. The installation of the tub was really easy and it worked fine. I contacted the people from Cal Spas to get my chemicals adjusted. They came out and did some adjustments. We ended up having to flush the spa, refill it, and start all over but they reimbursed us for the chemicals. We like the hot tub and enjoy using it.
Heater had to be replaced when new to work at all. Noise buzzing sound, vibrating sounds, & pump 1 on low clunk, clunk clunk sound...
After going through a long process to deeming my requirements, we determined that a 240V tub was what I required. Your tub seemed to match all of my requirements. When the tub was delivered, it was configure for 110V. Hot Tubs Galore told me he had no way of knowing if it would be delivered as 240 or 110. I told him I ordered a 240 ready tub, and that it was his responsibility to ensure it was 240 ready. After a few discussions with me he ended up sending a tech to convert it to 240, but not after much grumbling and assertions that this was not his responsibility. This whole episode left a bad taste.
The purchase and delivery of the swim/spa went well. Diane from Valley Hot Springs was involved every step of the way. But was only delivered a few days ago, and I've got water running out of the cabinet. Also, the cabinet on the end of the pool is bowed out. Spa technicians should be here on Thursday to fix it. If that all works, I'll be happy.
We've had Cal Spas as our hot tub provider for three years. Having the product installed was pretty easy. However, I don't get a lot of time to use it right now but I'll be retiring probably soon so I'll be able to use it more.
Cal Spas has good products for the money. The product is not great, but it is not horrible as well. Everything has been working fine but the cabinet vibrates and makes a lot of noise. There are better products out there and the vendor (Aqua Vantage Pool and Spa or Wilkes Pools, they're one and the same) was absolutely horrible to deal with. It's a fly by night crap and Cal Spas should discontinue their franchise with them.
Bought hot tub 10 yrs ago and have had trouble every year. Has lifetime warranty on heater bc they break all the time. Many years we had to replace heater 2-3 times. About 4-5 yrs ago new management took over Cal Spas. Now get charged $150 every time they have to replace heater. Recently they told us lifetime warranty is no longer valid. They always say the filters are not clean therefore low flow and that's why heater doesn't work. We replace filters every 3 months, clean weekly. Then told we use it too much. A different vendor says filters don't have good draw. Now we drill holes in filters to improve draw and problems improved. Now we only replace heater one a year. Would NEVER buy one again!
I've been having a good experience with Cal Spas for almost two years. The installation of the hot tub helps me with my medical conditions and even the kids like it too.
Cal Spas were the closest hot tub dealership to where I live. I've been using them for two years and the hot tub system is working fine. It helps me relax. The installation went great. They did give me some wrong advice and the electrical is hooked up wrong so they tried to have me fix the heater. But the owner of Cal Spas came out that night and installed a new heater. So it was a good follow up from customer service even though there was a problem. It was a cold night so we already had water filled up and so if we would have left the heater overnight, it could have been worse the next day.
We went to the store and got the Cal Spas hot tub. The installation of the hot tub in our home went well. It's nice to have it.
My overall experience with Cal Spas has been fine so far, but the other jets aren’t as strong as they were on the last one that we owned. Other than that, I’d still recommend them.
We bought our first Cal Spas tub in 1990 then we recently got another one a couple of years ago. Their team took care of everything and were real good for following up with customers after the sale. To our satisfaction, there’s been no problems and good customer service. Since we had our tub it's added some relaxation.
We love the spa, and we're very happy with it. Customer service and followup on warranty issues was not good. Though they were courteous, they were pretty much unresponsive regarding the warranty issue as they divert every way they could to not take care of anything.
The Installation of our Cal Spa was good - we had no problem. The sales rep was a super nice guy. My kids use it, but I have not used it yet - it's a lot of work - but I would recommend it.
My experience with Cal Spas has been good. I bought a two-person spa, but it didn't function well. I also did have an initial problem trading that off to a larger spa. Since the salesperson didn't know what authority he had to do it, he checked with his higher ups and he did satisfy me very well and I got a larger spa. We've had it now for nearly 3 years and it has served me very well. Based on the satisfaction that they gave me, I would recommend them.
The installation process of my Cal Spas tub went very well and I’ve had very good interactions with everybody that I’ve had to talk to. The product is with me for a few years now, and it is definitely something that’s very relaxing to use.
I purchased my first hot tub from Cal Spas and I have it for three years now. I've done a little bit of research and there were obviously some problems that I read about, but so far, they seem to hold up pretty well on the winter. Having them install the hot tub and talking to the team have all been a positive experience for the most part, so I'm happy.
The installation person from Cal Spas was very good. However, after the tub was installed beautifully, many of the jets did not work so we had to call him back to adjust them. He expected a payment and I said, "No, I’m sorry. Nope." The cup holder where the water goes through to be filtered did not fit. It’s like it was for another spa. The man that delivered said, “Yeah, I agree with that. We’ll get you another one and exchange that out for another one.” But that never happened as it was not followed through. So I still have it, it’s off and doesn’t fit the flap in the surface. I like the location of the jets, the variety of the seating positions and that there are no big armrests between the spots so you could scoot over.
It has been a great experience working with Cal Spas. From the sales experience to the tremendous delivery crew. Everyone was extremely helpful and professional.
Cal Spas got good support and their service is good.
I've used my hot tub from Cal Spas for relaxation for the past 3 years. Its installation went smoothly and they've been good to deal with since then. When I needed a speaker replaced, they jumped right out, took care of it and covered it under warranty.
I had a Cal Spas when I first bought my house 5 years ago, but the present one I have has been with me for 3 years now. Installation was fine, but it came with a very cheap cover for our Canadian winters, though. The spa works all winter, minus forty, and a lot of ice forms. I have also changed the valve twice on it already. Nevertheless, Cal Spas is a great thing to have.
Cal Spas was defective when it was new. The installation went great but there were some debris in the line that was blocking the flow of water. The team had to keep working on it until they found it, which took a couple of months. But since then I haven't had any trouble with it. I have it for a year and a half now and it is a good unit.
We've used Cal Spas as our hot tub provider for three years. We purchased a six-person unit from them. The installation of our hot tub went very well. But the controls are not what I would expect for that kind of unit, since they are more complicated and they should be more functional. The Cal Spas customer service reps take care of setting up our hot tub in the spring, cleaning it in the summer, and closing it in the winter. So they've been very good. Since installing our Cal Spas hot tub, my wife and I use it five times a week. It's the time when we actually sit down and chat at the end of the day.
I've had my Cal Spas Hot Tub for two years now. I've talked to their representatives in my area and the installation went well. Overall, it's a good spa, but I've had some problems with it. The valves are sticky and don't work very well.
I purchased a big, 8-person hot tub that’s 493 gallons from Cal Spas since they had good reviews. There were no problems during installation. It’s very good to relax in it, so it’s a great piece. I’d recommend them.
I had a good experience with Cal Spas and I would recommend them.
We have problems with The Cal Spa tub since its installation last year. They've changed all the internal parts of the spa. We have a shiatsu station in the spa and they changed its pump six times. Although I recommend the spa experience and love the shiatsu station, the system as well as the jet, except for the parts maybe, I don't want the warranty to be finished because this will cost me a lot of money.
We had a problem with the tub during the winter and Cal Spas repaired it last summer. After that, it was okay.
I bought a Cal Spas back in 2003 that crapped out last year, so we bought our second Cal Spas purchase from the State Fair. It's square, for six or eight people. I don't use it much. It's used mostly used by my kids and their friends. Its installation went just fine. But I had a problem with the radio, and they came out within the first year warranty and tried to fix it. They worked in and then went away so it's not fixed yet. I'm not happy about that. We have a pool too and we mostly spend our time in it in the summer, so I don't really pay much attention to call them out back. But other than that, everything worked fine.
I got the big hose busted last winter in the -3 degrees. I called Costco or Cal Spas but they said to wait until the spring, so I emptied the tub and I fixed things up. That was not fun. -3 degrees is a no. But besides that, everything was good. The Cal Spas representatives that I've talked to in Gatineau, Quebec have been really good.
The people that we worked at the Cal Spa in Woodbury had been very helpful in the upkeep and maintenance of the hot tub that we bought. The guy running the place bend over backwards to help us out and the first couple of times when we had to change the water out, they lent us the store pump. I eventually bought my own and they said that we can still use theirs. The installation of the mechanical parts also went well. We used their recommended contractor for electrical and it turns out that was more expensive than it should’ve been. I don’t necessarily blame them, but I would warn the customers to check around on pricing because the one that they recommended gave me a bloody nose. But overall, I had a good experience and I'd recommend Cal Spas to a friend.
I purchased a hot tub from Costco and Cal Spas was its distributor. Costco dropped off the tub and we installed it ourselves. The installation process was okay but the overall product is not that great. Costco is always wonderful, and I can return the tub tomorrow and it wouldn't be a problem. But Cal Spas was like, "Well, you have to contact your distributor or your representative there and yeah we can send you that part.” It’s cheap plastic part and they break down all the time and they fall apart. And then I have to pay $70 for a piece because their products are made cheap. Cal Spas don’t make a very good product, and I don’t think Costco’s carrying their products anymore.
We have been shopping around and that's how we heard about Cal Spas. I liked their sales rep. The installation was great but we had several issues with the spa in the beginning but it all seemed to be a manufacturer malfunction. We had one of the primary pumps or the secondary pump at the independent seat scrapped out and the spa pack died in it. I waited for about eight weeks to get a pump in and then finally got to the point where I had called my installer who has done an amazing job. I called him up and said if I didn't get this thing in, I was going to return the entire spa because I've had that sit in my backyard for six weeks so just take it back. I don’t want it no more. I'll go buy that from somebody else's brand. They had to pull apart their display unit that they had on the floor to be able to get ours up and running.
After that, the line that we got from the supply warehouse didn't have available spa parts to be able to sell for repair because they had too many that they were manufacturing at the time. So they're more worried about future sales than they were about keeping happy customers. My rep here was excellent. He did lots of things after realizing that fact. He even gave us some free chemicals and a bunch of stuff knowing that we've had a very poor representation on Cal Spas part but we had an excellent representation from him.
There were a few other things that were manufactured with the spa wrong. There were bee guards underneath that were supposed to stop bees from getting underneath it. Ours was one half of the spa were installed on 45-degree angles because somebody had screwed the wood in on the frame before they got the bee guard in. So the bee guard was never properly installed. Somebody just got a couple of screws on it to make it work so that they could get it out the door. I had a few jet sprays within a couple of months after the installation. And then we had the control switch on the secondary pump as well. The cover for it peeled and separated so there was water underneath in the membrane switch. So we had to order a new one of those. And the color didn't match the original color of the spa either. So it's a green switch panel and we had a blue spa.
I purchased one of their store models one and a half years ago, and we use it during the winter every single day. It is awesome -- I do like it a lot. Everything is fine, and I would recommend Cal Spas.
Great help putting spa in on our deck. All people were extremely nice and very competent.
I've first heard of Cal Spas from the internet. Installing it is basically plug and play but for the past three years of having them, customer service has been poor. I remember the delivery guy had unwrapped the cover that came with the spa, and put it on their liftgate and their liftgate was rusty it had left a bunch of rust marks all over the inside of the cover.
Cal Spas did a good job with the installation. They showed up on time and were really nice. They've been my spa provider for two years now. I stop at the store once in a while to pick up chemicals. They send emails with specials on chemicals then ship them out. Anytime I've called with questions on maintenance they've always been extremely helpful and they knew exactly what I needed to do. At one point they had to come out here to work on something. They repaired it and I haven't had an issue with it since.
Cal Spa delivered my spa real quick. I had to figure out how to do things with it. I didn't realize I’d had to dump it every once in a while. But they explained it pretty good. It works fine, but one of these days, I'd have someone look at it to make sure it's running properly though right now it runs smooth. Just one thing, there's a bar I'm supposed to use to hold on to that is rusted all the way around and there's a crack right below where the bar is. If I picked it up from that location, it snapped the interior. It’s not that bad, but after I use it for a while it seems like you stop the rust process. Because of that, I might have come off a little hard on the person that sold it to me. He gave me a good deal, though. I keep it clean cause of the salt. I don't use all the power on it though cause it stressed out after a while. And I like that I can do exercises in it - keeps the fat off. It's a great pool (I call it a pool).
My husband is the type of person that likes to do all types of research on things and consumer reports. He really wanted the salt water one because he has psoriasis, and wanted to try the salt water system instead of chlorine. When he looked it up, he found that he particularly wanted the Cal Spas so we looked in the area to see who sells it. The initial installation was great. We had a very difficult location and the guys who came out to install it did a wonderful job trying to get it into the difficult location.
We love the spa itself, but it’s been difficult adjusting to the salt water option that we chose. That’s mainly because we were the first ones who have ever been sold that kind by the people we purchased it from, so they are not very helpful as far as any questions or information on how to use it because they don’t have that knowledge yet. And they were extremely difficult to get a hold of, to have them return your calls, and to get them to come out to any problems we had. One time, there was a problem with the control buttons for the music on it and the thing that regulates the salt water properly. There was a piece that had to be replaced and it took us a lot to get the thing up and running. My husband got so frustrated with them and contacted Cal Spas directly. They responded to a question that he had, and it turned out that we needed them to come out and service it, which we eventually did. Everything seems to be under control now. We turn down the temperature in the summer so we can still use it year round.
We love it! We’ve had it for two years now and we use it all the time. It’s super easy to clean.
Within the first year we had to put in five service calls. When turning the knob to adjust the speed of the water, the pressure of the water coming up would push through everything and then it became a fountain kind of thing. Based on what the guy that installed it told me it was mainly because a lot of the pipes got disconnected on its way here. So when they first installed it, it didn't work and that was one pipe that through transportation was disconnected. But unfortunately with the service that we get even if it’s new and the parts are under warranty we had to pay for service. Another thing that was an issue was one of the motors of the massage chairs blew. However this time I was lucky because I have still a month of warranty.
I do enjoy my spa and everything works fine now (except for the radio which lasted about six months) but to pay close to 14 grand and within a year to pay for five service calls I was not happy with that.
I've had Cal Spas for a couple of years now. I had a bathtub before which I bought online through Walmart.com and it's a day and night difference between that and Cal Spas. The one that I have now is fabulous. I just had a lot of problems in the initial part of getting it set up and the wiring done on it but once I went through all those problems, this spa has been fantastic.
The only thing that irritates me all the time is the access door. I have to drill the screws back out to take the access door back off when I need to drain the tub. It never wants to align back up and get back in properly. All that's doing is just drilling more holes into the side of the little piece of wood and at some point, that's just gonna get stripped all out. It'd be really nice if they would just do a couple of little quick pins and make the access into the pump to be able to drain it a lot easier.
Everything was great with Cal Spas except the speakers got rusted within a couple of months. When I went back to tell Cal Spas, they told me that's just how it is and there's nothing they can do. The speakers on the four corners were made for the spa so I don't know why it would get rusted and turn color and start to almost disintegrate and peel off. That has obviously put a bad taste in our mouth because there's nothing we can do to rectify it.
Cal Spas' overall reviews about the hot tubs and the pricing made me decide to go for them over other companies. And after we got it installed, it worked out great. I got it from Recreation Unlimited and I don't have any complaints about them. They've been very responsive. But my only negative comment is that it's a little confusing when you go to buy the replacement filters. I measure what was in there. Some of them were off maybe like an eighth of an inch or something in the overall length and it was in a mail they had that recommended it and they're in your owner's manual that's the recommended provider for those. But when you go out and try to find the exact same thing, it's really hard to find it. Recreation Unlimited probably carry them, but they're pretty far from where I live so I can't just run by there and get them. I like to be able to order stuff like that on the internet. I should be able to order it and just have it delivered.
I was looking into buying a hot tub. I did my circuit in the city, did some research, and came across Cal Spas. In some of the places I went to, they treated me like I didn't have the money, but the gentleman at Naborhood Pool & Spa (which is selling Cal Spas) was very good to me. The work that they did was immense. It was longer than I anticipated for it to come in but the set-up was great. Another thing that was good was the warranty work.
I also enjoy the radio stations given but I would like to see more programmable radio stations instead of just three. I like the hook up for the mp3 players, USBs, etc. That was really one of the major selling features. I would also like to see the door on the compartment made sturdier. I had to fix the latches numerous times. Nonetheless, I have recommended Cal Spas and Naborhood Pool & Spa to friends, family, and acquaintances.
I bought a spa from Cal Spas two years ago. The only problems I’ve had with the spa are the jets and one of the valves coming apart. I had a leak for a long time. I couldn’t get anybody out here to fix it so finally I took the panels apart myself and figured out what it was and ordered the part. They gave me the part and now three of the spinner jets have come apart and I need to order new jet. So it’s falling apart after two years. It looks like the valves only last about a year. And the same thing with the spinner jets, start up on the metal pieces in the bottom of the spa about a year ago and figured out that one of the jets had come apart. Since then two or three more have come apart.
My husband used to sell spas and that's how he knew about Cal Spas. The installation was okay but there were a few defects on the spa and scratches on the finishing when we got it. So we called the store and they came to fix the defects and the finishing. Now the finishing scratches don't show anymore. Aside from that however, one of the jets broke too. We fixed it ourselves with some glue so that was okay, but there's another one that's already broken.
Cal Spas is great. I went to the store and they said that it was the best there was on the market so I bought it. Everything was on time during the installation phase. I know the company that did the installment, I have them all the time for these things, so they're pretty good.
Cal Spas misled me into believing that there was a five year warranty for my tub but after I went to the dealer, they told me it was only three years. The five year warranty for parts and labor was one of the selling features of it, although they were really good since I haven’t had any problems with the tub other than the stereo as of now. I’m a little bit of concerned in this aspect. What is the company going to do about this?
To be honest, I prefer our previous spa than the one we had from Cal Spas. The installation was fine but the product is not what we thought it would be. The radio system broke after a few months and there were some pieces that are falling apart. I'm not satisfied with it. It's just that we needed a bigger one with more water pressure.
It's been two years since I had my hot tub from Cal Spas and I'm very happy with it, we had a good service from them. The only thing is the speaker - we have some brown thing because of the water. But other than that, I'm okay with Cal Spas.
We went with Cal Spas when we came about to replacing the spa we've had for over 15 years. We tried and compared their different models and ended up with what we have now. Cal Spas' people are very professional. We've never had any issues when it came to any type of repairs. And whether it was for this spa or the previous model that we had, they're extremely fast and never questioned anything - they just send people over immediately. I'd recommend Cal Spas for sure.
I had Cal Spas for several years with two different product set and they both met my expectations from an experience perspective. When I went to purchase my first pool, the sales guy also was providing for spas and he recommended Cal Spas as a great model so I bought one. My experience has been good with the product itself but it's been a little bit flaky with the installation. There's been some challenges and they had to replace some pipes once or twice already though I wouldn't blame it on them.
Cal Spas treated me adequately. I went with them because it was just convenient. Installation went fine. Also, one time, we had to do some repairs and their representatives were satisfactory.
Cal Spas was really wonderful. It was good service and they did a nice job. When I bought the spa and had questions, they came right over and checked out everything to make sure everything looked good. They're always there when I need them and now, I'm still enjoying my spa.
Cal Spas gave me a fine experience. I thought the sales portion was good, and so were the people that came and dropped the product off. They could have been more informative about using chemicals to maintain it, but overall, I recommend Cal Spas.
Everything's fine with Cal Spas. We love it. Overall, the experience has been very good, so we recommend!
My Cal Spas experience is 100% complete satisfaction. It has really helped me a lot especially with my bad back.
I like my Cal Spa. I first heard about them from a dealer and I have been using them as my spa and hot tub provider for a year. I chose them over other hot tub manufacturers because of the hot tub's features and the way it looked. The color was really cool, we got a blue one. Good warranty and easy to use. The company that installed it was the dealer that sold it and it was great. It was a one year old floor model which was their demo. Unfortunately due to shipping or the crane that had to lift it, one of the jets on the bottom got ruptured or broken in just a crack. It was two service calls to find out where it was but they handled it all. I never had to pay a thing other than I didn't have my hot tub for a week. But other than that, it turned out great. I'm more relaxed since the installation of my Cal Spa.
I love the hot tub I got from Cal Spas. I like the way it looked. It seemed to be put together better than some of the other ones. Installation was great, too. We enjoy it. The only bad experience I had was that when I went back to the store to buy more chemicals, they were closing out. They went out of business four weeks after I bought the tub. If I had known that, I wouldn't have bought it there.
I have nothing but problems with Cal Spas so I wouldn't recommend them. I had it for a couple of months and a couple of knobs on the top came off, and then I had two heaters replaced and the main pack replaced twice. Some of the lights in the tub didn't light up too. Whenever I try to get stuff ordered, it took months to get the products or people out. For about four or five months I was waiting on parts if there was backorders. When the parts came, the technicians that worked didn't know what they were doing, so the thing has been just on and off the whole time. I have it in a covered area and even the cover is starting to rip off. I asked them if that was under warranty, and they said no. It's only two years old.
I chose Cal Spas because of the UV light feature and because I knew the owner. I've got the Diamond Series 890. I have the massage chair, plus the upgraded exterior finish is really nice. It's a good product and I have used it for four years now. It also provides more activities since we use it for a swimming pool for the kids in the summer. It's also more enjoyable to use at night than any other time.
I've had Cal Spas hot tub for over a year now and it's better than my previous tub. I went with them because of the trade-in package that they offered. The people at the store were very easy going and personable. They came out and did a little demo on what I needed to do and on how to run, maintain and take care of it. They also gave me a complimentary item and that was really nice. The installation part was easy, too. It was in the middle of winter here in Minnesota so they needed to blow the snow out of the way, bring the old tub down, hook up the other one, and then they were done.
My overall experience with Cal Spas was excellent. I ended up purchasing an 8x8, which was of excellent quality. I needed some extra service and got fantastic service from the team that installed the tub. I used it this morning and it was fantastic. I would recommend them to a friend for the service they provide, on all levels.
The first hot tub that I had was a used unit that I got from my brother-in-law who had purchased it at Cal Spas. When that needed to be replaced I went to Cal Spas first because they're pretty conveniently located and I was very pleased with them. They were excellent, very helpful, and followed through.
I have used Cal Spas since 2000 when we originally bought our spa. As far as the service, and whenever you call, they're prompt about getting out to look at the situation and the technicians are always very good and helpful.
I found out about Cal Spas in Minnesota State Fair. Their team was friendly and professional so I'm satisfied with them.
I heard about Cal Spas from a home and garden show in Minneapolis. They had a sale so I decided to try them. They came and they put it in quickly. We had to have an electrician come and have it all set up. There were no issues. We've had it for a year and it worked well so I am happy with it.
I bought a nice hot tub at the home show last summer and it was delivered and installed on time. I had to call Cal Spas and they've always been pretty good about getting back to me at a timely manner.
Cal Spas team was very professional. I went and bought a handrail from them this year and we needed somebody to come in and put it in because you have to lift the hot tub up. It wasn't easy lifting it up ourselves and it's a nice addition to have towards getting people in and out of it safely. They have a new spa owners' Saturday morning rundown with all the maintenance requirements. I did that last year and I thought that was very helpful.
We bought Cal Spas' hot tub to replace the old one that was 13 years ago and started leaking. The price was good. We had the exact same model as the one we replaced. But with the new one they took away the middle area that was a foot stool in the middle. It's also not comfortable to sit in because it doesn't have the grips and the places to put your feet or your hands to hang onto so you don't slow it up, where the old one had. And I'm finding that the head, the jets, are coming off where I never had that problem of those jets for the backs before. Now I've had three of them literally come off on my hand. And also the head sets, the headrests, are coming off and I have to re-snap them back on. It looks like the quality of the product has decreased in the past years.
I like the changes they did to the hot tub cover and the bar for opening and closing the cover and the fact that it's not redwood wood. It's maintenance free so I don't have to stain it all the time. But having bought the exact same model we had the assumption that everything would be in the same place. So when we unhooked it to put in the new replacement, we had to redo the electrical because they moved the insides of the motors and the electrical hookup enough that we couldn't use what we had before. So we had an additional cost of having to have an electrician come out and redo the wiring that I hadn't anticipated when I was buying the exact same model as a replacement with the assurance that everything is in the exact same place as it was in the old one is what I was told. We ended up having to pay another additional $500.00 to redo the electrical. That was very frustrating.
They also changed where the water outlet is. That wasn't a problem, but it's not as convenient as it was on the original one. So I don't know what changed, who if they've changed manufacturers or obviously they've changed designers, but they should do some talking to customers before they make changes to find out what people really like.
I've had my Cal Spas tub for just over a year. For the most part, my interactions with their team have been good. They're knowledgeable, friendly, and answered all my questions. It was good having the hot tub installed. I have the opportunity to have more rest and relaxation.
I drove by the store and Cal Spas is the only product they sell. I bought a four feet tub, and installation was smooth. The team was friendly.
We've been using Cal Spas' hot tub for two years. We heard about them from someone we knew who had gotten a hot tub from them. Everything has been good - from the interactions with the team, delivery process to the installation. I have no complaints.
We don't have any issues with Cal Spas. It's been fine so far. I will recommend them.
No problem during the installation or with customer service when I would get a hold of them.
Their hot tub was very nice and I love it. It helps relieve my back pains and it's very convenient. I also get all my chemicals through them. I think Cal Spas did a good job and they answered any of my questions pretty well.
We had a really good interaction with the sales rep and it was because of that person that we went with Cal Spas. We had them for a year and a half now. I definitely felt more relaxed since the installation.
Cal Spas has been good and their team - every single one of them - was helpful. The product is good and I have no complaints.
We've had Cal Spas for years and it was a great experience having our hot tub installed.
I picked up a hot tub from Cal Spas from a sale a few years ago. This is my first hot tub and it fits my needs. The installation of my seven by seven tub was excellent and ever since, I use it everyday. I'm happy to have it in my home. It helps with sore muscles. I like it.
We are a prior hot tub owner when we lived out east. I started off looking at the same hot tub brand we used to have and I was just driving locally here in Minneapolis and saw the Cal Spa on a Sunday afternoon. I went in and looked at the products, and was sold on it. Having Cal Spas is an absolutely fine experience for me. I think it's more of the local dealer than the brand itself that sold me on it cause I know with hot tubs they will break. But once I got the product, I was happy with it. I was willing to spend a lot on a hot tub, and I'm glad I did with Cal Spas. I have recommended them.
Our 8-person jacuzzi is my second purchase with Cal Spas. Everything went smoothly with the delivery and set-up. They've offered many classes but I've just not taken them up because I've had the product before. Since the installation, it's been a huge benefit.
I enjoy having Cal Spas. I bought the first one used and now I have one that has two motors in it and it's got a lot more power than the old tub had which is really nice. It also massaged a lot better. The guys who installed it did a good job. They came and showed up when they were supposed to. I just have to call them and have someone take a look since some lights are out.
I have Cal Spas as my hot tub provider for a year and a half now. It is a wonderful product and we use it everyday. Cal Spas is better than what we had previously as they had poor service - it would take them a week to come out for a repair. Cal Spas, on the other hand, is more timely. Installation went fast and easy. We didn't encounter any problem with it. Everyone at Cal Spas had been great, and we would recommend them to anybody.
We were looking to replace our hot tub that we already had for quite a few years and my husband went to Cal Spas and looked at them. The team came and installed it, and we used one of their electricians that they recommended to wire it. We love it and like it better than our old one. We have a pool so the hot tub gets a lot of use. We also go to Cal Spas to buy our chemicals.
The installation was excellent. The Cal Spas people who did the delivery were the kindest gentlemen I have seen in my life. They did whatever was needed to get things done to get it here. My salesman followed up with me and wanted to know how things went, so I'm very happy. I went ahead and purchased another package of their chemicals from them. The experience was very good. I have rheumatoid arthritis so I haven't been able to get into my sunken bathtub for 6 years so I just sit in the shower. The three-seater I purchased has changed my life immensely. I am strongly recommending Cal Spas!
Cal Spas is underwhelming. It's been broken a lot and in fact, I had a guy to look at it yesterday because it was leaking. I've had multiple broken parts that have had to be replaced and I was out of service for about four or five times last year. On the contrary, the hot tub I had before never required any servicing for the ten years I had it.
We were looking at the swim spa that was advertised on TV but then our contractor suggested Cal Spas. They were very professional and capable and did a very good job. We had some concerns with the filters in the first year but we couldn't get a hold of the dealer and I wanted to talk to somebody so I went straight to Cal Spas in California to speak with them. They were very helpful. It's a wonderful investment overall. It's a beautiful piece of equipment and we're very pleased with it. If anybody had to buy a swim spa, this would be what we'd recommend for sure.
A friend referred me to Cal Spas. I’ve gone over their house and used their tub a few times and we always liked it. We had to get one of our own and ended up purchasing the Patio Spa last 2013. The product had no issues. Delivery crew was great. They answered all our questions and install went smoothly. We didn’t have it sunk in a deck so we were able to put it on the patio which is easy access and it went pretty good, then we got to have our training session with the dealer after the install was complete. It's a great way to get the family and friends together. Everyone loves sitting in the hot tub. We always have family and friends over and barbecue outside a lot more often because of it. We're very happy we bought the Cal Spa. Overall a great experience, helpful, friendly staff, and the local dealer.
Hello Danielle! We're so happy that you enjoy your spa! Have a safe and happy New Year!
The installation process was very good but when I first started the machine up it wasn’t turning on. I was a little bit concerned that it would freeze overnight because we were supposed to get down to below zero here that evening so I called Cal Spas and they put me in contact with a service technician. He walked me through some things on the phone and everything turned out just fine.
My wife and I use the hot tub a lot. We’re both very busy but we’re in it two to three days a week. It’s now kind of become an outdoor living space for us.
Cal Spas was a big mistake, we've had a lot of issues with them. When I got on the internet, I read somebody's pissed review. I wish I had done that before we bought one. ** of Longview is a very dishonest man, this is all his doing. If there was something messed up on it, ** came out, sent his guys out and told me it would cost me $90 and that when they come back out to put the part in, it wouldn't cost me anything. They did come out but charged me $300 instead. He didn't want to honor the warranty, I had called you guys and I reported him to you all twice. Also, the control panel had to be replaced twice. They had to come out and take the thing off to get inside of it and fix it, but they didn't put the panels back on right. We've had them out here three different times to fix something.
I have used Cal Spas as my spa and hot tub provider for two years now and they’re pretty quick to act if we needed anything. Last February we purchased a hot tub from them and we experienced no problems during installation. It went in as scheduled. So far we enjoy having our new hot tub from Cal Spas as it helps ease out soreness and it's better than what we had from a different manufacturer.
Cal Spas is a higher class hot tub manufacturer than others that we've seen. Installation team were pretty efficient at getting their job done. They were here and up and gone, and we're content with what they did. People stand behind their product and we've had good service rapport with their representatives. They do well answering our questions when we stopped down at their shop.
Cal Spas brought and installed a dirty tub. But other than that my experience with them has been good ever since.
Cal Spas has been around for years. We've had our spa from them for three years now and we enjoy it for leisure time.
Our experience with Cal Spas was very poor. They were recommended to us by Dynasty Spas from whom we purchased our Neptune Trident several years ago. We had perhaps seven visits from them and our tub is still not working - $2200 later - that's without a huge water bill for emptying/refilling the tub several times and for what we are going to have to pay someone competent to fix it. Yes they fixed a broken pump. But they failed to spot obvious leaks on multiple occasions and the last time in putting the back panel on roughly they sheared off one of the pipes to the jets. And blamed us for it - as if after all we went through we'd want to damage our own tub. The itemized bill we finally received from them - after they debited our credit card (they wouldn't start work in the beginning without those details) and after much chasing from us - was a joke, including $250 to tip the tub onto its side (maybe five minutes effort for two guys). DO NOT USE THEM.
My experience with Cal Spas has been satisfactory but I believe they could improve in their choice of installers. The company is the service provider for the hot tub that's manufactured by Coleman which I purchased three years ago. I use the hot tub twice a day and it worked as planned on my sore back. It's just that my local installer was not good as he kept delaying installation and making excuses for that. He says that it was shipping from California when it wasn't. He kept telling a whole myriad of lies and deceit. On the other hand, the service company that they contract within my area is excellent. And although they are a bit slow on getting parts out but overall, their parts department is also okay.
We're very happy that your spa is providing the therapy your sore back needs! We believe this rating/comment is directed toward the service dealer in your area. If you are satisfied with your hot tub unit, we ask that you please rate our product and services dealers respectively.
If you have any questions, please feel free to contact me directly at email@example.com.Thank you,
Cal Spas Public Relations Specialist
We required hot tub service upon finding an error message on our circuit board and a subsequent leaky pipe, we called Cal Spas on a Saturday and spoke to ** . He advised there would be a $95.00 service fee for a technician to attend and $95/hr. charge thereafter for resultant work. The awesome tech attended, diagnosed the problem and advised he would be back on the following Monday with the replacement part required as he did not have it on hand.
The tech returned on Monday, replaced the necessary part and this ** then advised we had to pay for 2 service calls, even though there was only 1 service call on the Saturday, they charge another $95.00 to show up with the part. So we were actually charged $180.00 to simply diagnose, plus labour, plus the part, $350.00+ later. The issue here is ** originally advised it would be $95.00, that we would only be charged a further $95.00 due to a technician being dispatched 'after hours' on a Saturday, UNLESS there was a technician already in the area, which indeed there was and I requested and received an email confirmation from them stating there would only be a $95.00 service call, once.
I guess he figured since we didn't have to pay the double charge of $95.00 on Saturday (since the tech was indeed in the area) that he would make up for it and charge it for the tech to return to finish the job, with all other fees over and above for labour and parts. This ** is definitely not someone I would ever consider doing business with again in the future, he obviously does not generate a lot of new business via referrals or repeat business, nor does he care too which is evident in his customer service approach. This company appears to be more of a 'one off' when you are in dire need of assistance. They will overcharge you and then advise to have a nice day, all in the same breath. There are plenty of spa tech guys out there, trust me, skip this one, he ( ** - he must be the owner/boss otherwise it would be incomprehensible how he still has a job) not only lacks people skills and integrity but possesses a poor moral compass as well.
Hi Al, I am so sorry to hear about your experience with your Cal Spa. I would very much like to assist you with this situation. I am from the factory in California and would love to speak to you to help. Can you please contact me at firstname.lastname@example.org 909 620 0555. Best Regards, Karen Hansen, Manager
March 2015 I had another repair appointment from Cal Spa in Pomona Ca for their faulty spa that was put in summer of 2014. Underwater light shorted out within a couple weeks of install, and motor failed. In first part of march 2015 Cal Spa sent a trainee by himself to fix spa that keeps turning off when you run the bubbles. The trainee replaced part of a motor and checked out the flickering underwater light. He also set the heat for standard heating. It took over 3 days to get heat up to 90 degrees. I was going into spa, and first stuck my hand in and got a shock, and lost my balance and fell on my tail bone.
I called ** at Cal Spa, and she said it would be 8 days before they could send someone. She never acknowledged my injury or showed concern. She never instructed me to turn off braker or unplug. I had to go to therapy for my tailbone, and shoulders. I then went to secard pools on Chapman in Orange, where I talked to **. He said someone would call right away, and that's been 4 days and no calls. Both manufacturer and distributor never said they were concerned of my health, and I asked the distributor if someone should come out since it was a dangerous situation and disable it. They never answered my questions and also was not concerned.
I sincerely apologize for your experience and injuries associated with your Cal Spas. We would very much like to assist you with this situation on hand as soon as humanly possible. Please contact our Customer Service Manager at 909 620 0555 for immediate assistance.
Best Regards, Angel Beltran, Public Relations Specialist
I couldn't give them less than one star. Like many others on this site, I bought a Cal Spa based on the "quality, service, and warranty". The local dealership stopped carrying them (after reading all of the reviews I can see why). I called the company to get a new heater (lifetime warranty). I was told my spa wasn't registered. I would have to prove I was the original owner by providing the original sales receipt from 10 years ago (I finally found it). The heater is now out of stock. I have been without the spa for months, but it's a great breeding ground for mosquitoes! I have made countless calls and spoken with every person who answers the phone on any given day while wasting away my lunch hours. I'll give them this - they are polite while they are telling me that there is nothing they can do for me.
Like other readers, I purchased this spa for therapeutic reasons after 20 plus yrs in the military. I now have more aches and pains from crawling under my deck to become a spa expert on changing ozonators, that are no longer supported by Cal Spa, pressure switches that leak and heat exchangers that don't exchange heat than I did before buying this "high quality product". Additionally, I have changed most of the 39 jets that came with the spa. On the bright side, I think I am now more qualified than any of the company representatives to troubleshoot and fix my spa!
My spa was sold as fully insulated. I would estimate it is 60% due to poor workmanship. Additionally the wood frame is seriously warped. Nevertheless, everything works except the ordinate. It is 10 YEARS OLD AND HAS NOT BEEN WELL TREATED. It has 2 small leaks and the skimmer door won't stay in place.
A very poor low quality product that breaks again and again. In the 5 years I owned it, brought it brand new, it needed repaired so many times that I actually learned how to work on hot tubs. Jets popping out and clogging the plumbing, pumps leaking, air bubblers leaking onto the computer boards, control pads freezing, endless codes flashing, high pressure switches failing again and again... These are very poorly designed hot tubs with poor service to back them up...
We purchased a house in which the homeowner had just purchased a brand new Cal Spas upper end model, in the process had cut a hole in the Trex deck in order to recess it. The selling homeowner was planning to take the new tub with them but in the negotiations for the house, we insisted that if they took the hot tub, they must fix the deck. The seller negotiated an agreement to leave the hot tub.
The tub was very nice and used only a few times. The tub also had a lifetime warranty on the heater so knowing that heaters are the highest failure point for a tub, we felt great about the deal negotiated (The tub was approximately $9,000.00 purchase price). Seven years later, the "lifetime warranty" heater failed. After Calling Cal Spas to initiate a warranty claim, we were told that they would not honor the warranty because we were not the original buyer. This may seem like a small issue to some but in the scope of the cost of the original tub, we feel like they were "stepping over a dollar to pick up a nickel".
The tub is not holding up well, jets wearing out, plumbing connections leaking etc. so we have decided to buy a new tub and trade in the Cal Spas tub. It is sad that Cal Spas chose not to warranty a $200.00 part on a tub with a list price of $14,000.00 and that when we trade in the current tub, there is no possible way we would even consider another Cal Spas tub.
My husband and I purchased a 2006 Cal Spa Bel Air 46 at Great Escape on 8/20/06. I was nervous spending $8043.75 (reg. $14k) for a hot tub, but my husband works as a forger, making hammers. This was the perfect remedy for a long day of physical work. We babied this hot tub. He built a deck around it and the tub was secure and hidden from most elements. We loved it.
In the spring of 2011, we noticed a leak. I was devastated. This extremely expensive purchase was only 5 years old! I noticed we had a 5-year warranty and quickly called Great Escape. After cancellations (from the repairman), finally an "unqualified" service man came out. The problem only got worse as time went on. Our foundation deck for the hot tub started to sag, from all of the water leaking from the tub. My husband had to try and level it several times. Frustrated with Great Escape's horrible service, I called Cal Spa direct. We had multiple leaks now and still no fix to any issue.
Cal Spa then referred another repair man. I called Cal Spa almost every day telling them all of our issues with the leaks. We got a lemon! Once a leak would be found and fixed, another would rear its ugly head. This hot tub was taken off our deck several times and on its side in our backyard. Our neighbors were in shock and we warned them - never buy a Cal Spa hot tub. I finally got a hold of a Matt ** at Cal Spa. He stated it was highly unusual for Cal Spa to replace a tub, but would help as much as he could. As time went on, he stopped returning my calls. I found out he was no longer with the company - which is hard to believe. I tried another person, who claimed to be noteworthy. Nothing. In the end, the second repair man did fix the leak - paid by Cal Spa. But guess what? It is now 3/14/13 and we have another leak and no warranty. We're so disgusted.
The Great Escape, you have horrible service and even your Customer Service rep told me the repairman had a lot of complaints. Thanks for being so nice when we bought it and the worst when we had troubles. We were even understanding and nice ... until we saw the lack of experience your serviceman had.
Cal Spa, you are the worst company to back your own product! I got a lemon and you knew it. This company makes so much money and does not care about their customers. $8043.75 is a lot of money for the average family. This was not only a pleasure purchase, but really for my husband's joints. Thanks, now we have no warranty and a piece of crap. This is unreal.
Absolute garbage! Do not buy! If you want a hot tub, do not buy Cal Spas and do not buy at Great Escapes! Terrible customer service! Absolutely no follow up. Garbage product! Horrible customer service. You would be better off giving your money to a bum than spending money on a product that doesn't work with customer service that doesn't help and companies that don't care! Your electric bill will go up for a product that recycles but fails to heat. 55-degree water and year round in a hot tub? You would be better off buying a water trough at a feed store along with a birdbath heater! Skip both. Go anywhere else! Buy anywhere else! Throw your money out the car window - it's just as effective! This was a dream that turned into a nightmare with no resolution! Save yourself the heartache and hassle! Skip these companies! Two (2) years of disappointment! Skip these companies!
Cal Spa with Lounger and 2 Pumps - We bought our hot tub (7'x7') from Costco due to the warranty. The spa worked great but the jets weren't as strong as I had hoped. One pump failed after 2 months only while still under warranty. Cal Spa was great, they sent someone to replace it within a week and he put in a bigger pump at no extra charge. Now the jets are super-strong! We love the new pump and have used it for 2 years now with no problems. It’s still like new and going great, no leaks etc. For a spa that costs 1/2 the price of a Jacuzzi, we are very satisfied.
I love my Cal Spas spa. We bought our Cal Spas spa four years ago and have been enjoying it almost trouble-free. We recently had a problem with the pump. I called Spa Brokers, who is the new Cal Spas dealer, to have them come out to service our spa. The service man, Mike, found a small toy my kids were playing which lodged in the pump. He said it must have happened when we changed our filter. He could have easily just sold me a new pump, but he was honest and fixed it on the spot. I want everyone to know that Spa Brokers is a reputable company and the employees are really nice and professional. We have been in other spa stores, but we found Spa Brokers have the best selection of chemicals and accessories and their prices are reasonable. I would highly recommend Spa Brokers for the place to buy your spa or to get service on your spa.
Cal Spas' warranty is a joke - I am 100% disabled US vet and this is a warning to all veterans thinking about buying a spa/hot tub for hydrotherapy. Last year (April 2011), I was sitting in the VA waiting for my appointment when I struck up a conversation with another vet. The vet told me that he had just bought a new spa from a company called Spa Brokers and it was the best purchase that he had ever made. I told him that I had peripheral neuropathy and that I would have to check this place out for hydrotherapy.
About a month later, I went to Spa Brokers in Colorado and purchased a Cal Spas hot tub (was delivered and hooked up last week in May 2011). My legs and feet do so much better when I use the spa. However, during the use of the spa, the control panel button had a sharp piece that was sticking up and would slice your finger when you tried to use it. So, a few weeks ago, I called the distributor where I bought the spa from "Spa Brokers of Colorado". They sent a service tech out. The service tech said he thought he could change the sticker button, but because it was manufactured by Cal Spas, the entire control panel had to be replaced before the circuit board beneath the control panel shorts out from a leak. He took pictures and then Spa Brokers sent this to Cal Spas for warranty approval. He then takes out some super glue and tries to seal the control panel (while smudging super glue over the control panel)
Days went by and then the response from the distributor "Spa Brokers in Colorado" is that Cal Spas will not authorize the control panel to be replaced even though the spa is still under warranty till this May 2012 and suggest that I personally call Cal Spas if I want this fixed, as they are not going to take a loss on the control panel. I called Cal Spas and the customer service person advised that I need to send over a picture of the control panel and I told them that the distributor already sent the pics in. I got put on hold a few times, only to be told by Cal Spas that the tub is still operational and that they will not replace the panel. I asked what they meant by operational and got the response that the tub can still be used. So then I said, what if the control panel is hanging off the tub, but is still operational, then can I get the control panel replaced? My response was no, the tub is still operational. So in fact, if anything happens to the tub (not my fault, but a manufacturing defect) and the tub still works, then the warranty will not fix anything.
I then sent an email to the owner of Spa Brokers, which is the distributor. It has been a few days and I have had no answer. So I can only assume that Spa Brokers and Cal-Spas do not care about the customer that they sell to. It's all about the money and then shaft the customer. The control panel's cost, from what I was told is between 300-400 dollars to replace. So either I keep getting my finger sliced by a piece of equipment that is under warranty or I pay to have it fixed. This is a warning to all veterans and anyone that might buy a Cal Spas or that might even buy a spa from Spa Brokers in Colorado. Don't buy anything from them. The warranty that comes along with their items are completely worthless and you will be on your own if something happens.
The hot tub has been a piece of junk ever since the purchase of it five years ago. Service techs have fixed (tried to) fix leaks so many times that it has just been ridiculous. One time, they lifted it up and did not show up for months to fix it. Only after numerous calls did they come out. Then, they said it was off warranty which I proved it was not. They sell it as the finest thing ever made. I feel like I am sitting in a garbage can. I now just fixed all the breakdowns myself. Although I still do have them on speed dial which rings and rings but no answer. Anyway, I am disappointed with it overall as are other suckers I have talked to that have purchased one. This is a big, expensive $8,000+ garbage can.
My spa has been installed on 10/1/2011, and one of the quick connect plastic part is broken (the male part) 2 months after. I called my store (Plymouth MN), and they told me this was a misused, not covered by the warranty. The factory claims the same thing, although, I show the facts (pictures) that the design is done in the such a way that the condensation water drop on the quick connect and freezes (we are in Minnesota). The key provided therefore, is not able to pull the pins, which breaks while opening the lid. I cannot believe a such jerk attitude for a $10 part related to the $9,000 spa. Thumbs up for my store, which after thought and a second call, sent me a free kit to repair. Next time, I will do my homework better before buying.
Purchased an OC850, made by Cal Spas, from Costco. Installed for less than 2 years and circuit board fried. Called and was directed to sister company, quickspaparts.com, to order replacement. Ordered replacement December 22nd with $85 for overnight shipping. Called December 27th to learn that it had not shipped and the earliest it could arrive is January 4th.
Apparently, they were open the week between Christmas and New Year's but cannot ship because they were doing inventory! It is unreasonable to allow people to select overnight shipping without telling them it will actually take closer to two weeks! Ridiculous! Now that temperatures are dropping below 20F, I need to take extra time to winterize.
Buyers beware! Everything you read on this page is correct. These people are very shady! I've had my spa for five years now, never had a problem with it until two months ago. I contacted the service rep in Plymouth M.N. for help with one of the two pumps. Got the run around from those guys for a month. Finally contacted corporate to get some help. Come to find out they are just as bad. Unbelievable! My spa is under warranty for another year but that doesn't matter. Beware as soon as you purchase your equipment, the warranty is void. Apparently, I don't treat my water correctly is why one of my two pumps failed. Funny, the other pump is still like new as well as every other component in the tub. This tub has been very well maintained too Cal Spa spec.
I had my tub for 2 years and it de-laminated bad. I called the person I got it from (Westbrook Pool and Spa in Maine) and they said I needed to call Cal directly. I called Cal directly and they said call the dealer. This went on for a month until I threatened small claims court. The dealer came out but due to the damage, it wasn't repairable. So, I was told that I would have to pay $1000 for a new one to be shipped to me. Since they had me by the short hairs I did, and guess what, they sent me the cheapest one in the line (I bought the most expensive one with the water fall, etc). A little while later, my pump blew and the dealer once again said that I would have to deal with the company directly. Due to the ** I went through, I bought a pump online because it would be less painful than dealing with Cal or Westbrook Spa. Never buy a spa from Cal Spas or Westbrook Spa. They both stink. I'm looking to trade it in for better quality and much better customer service
This started in June 2011, still not resolved 4 months later. My Cal Spa needed some repairs and it is under warranty until November 2011 because we bought it in November 2006. Cal Spas (office in Pomona, CA) told me there are 3 techs/dealers in my area that can help me (I'm in Silicon Valley - San Jose). So, I called those and the 2 don't do Cal Spas repairs anymore because they've had too many issues getting compensated in the past by them. The other comes out to diagnose the problem (ozinator gone bad along with its suction, and a leak from the pump); says he'll do the repairs if he can get compensated up-front by Cal Spas because they have never even given him his credits for repair work on his past 2 Cal Spas repairs (these contractors/techs apparently don’t even get paid in $ as they’ve told me; only Cal Spas credits, even though Cal Spas techs start at $125/hour, not credits). This is info from an ex-Cal Spa guy. Great. So then after so many calls to Cal Spas in Pomona (because customer service is horrible at calling you back), they finally tell me they are going to contact someone else - in Fremont (30 miles from me). Well even after that frustration I didn't hear anything for a week so I called back to check.
The claims person (Marfelia), said that the Fremont person wouldn't do it (why, fair compensation maybe?), so now she found someone in Dublin (35 miles away from me). For this guy to come, I would have to pay the trip charge of $195 just for this guy's diagnosis (which was already done by one of the techs in my area that Cal Spa first recommended me to), and then I’d have to pay this Dublin guy $35/hour for all labor because Cal Spas only pays $60/hour (credits mind you) and this guy charges $95/hour. So now you see the problem - bad customer service, and exponentially worse warranty coverage and extremely frustrating policies! They have no problem having a customer under warranty pay $195 for a trip charge for someone to come from 35 miles away even though there are 3 right in my area (that they originally gave me the names and numbers to! ), but they won't compensate any of these guys fairly, so the customer loses and is out of luck. Thank you, Cal Spas great service. By the way, the claims/warranty supervisor, supposedly named Matt ** (does he even exist?), never returned any of my husband’s and my five messages left to him about our issue. And neither did the vice president or his secretary (Paula, I believe) after 3 messages, whom the lady who transferred me to the voice mail told me always returns calls. Hah, right.
When I bought my spa, I was told that service calls were free. Now that I need service, I am told it will be $145.00 just to come to my house. I am not happy at all. Do not buy one of these!
I purchased a Cal Spa swim spa form Backyards of America in 2010. They lost the dealership and now, I have a warranty issue with my spa heater and a pump. They have a new dealer called Aqua tech in my area who refuses to service it because I didn't buy it directly from them. Cal Spas, after numerous phone calls and emails (at least 20) times from me and from the dealer who I purchased it from, since June of 2011 to get my swim spa serviced under the warranty agreement that I have. After talking to numerous people, from warranty to their consumer manager, I can not get anyone to help me. I have not been able to use my swim spa now for 4 months! Can I return my spa now to factory and get a full refund for what I paid? The price I paid was $16,094.93. Please help. I'm at wit's end.
I have owned a Cal Spas hot tub for years and have recently had a problem with my heater. I called their customer service department and they immediately resolved my issue!
I spoke to a very nice and helpful customer service rep who directed me to my local dealer, who then came out and replaced my heater. My Cal Spas dealer was very friendly and was able to send a service guy right away. I am very satisfied with Cal Spas' excellent customer service and fast resolution. Now I can continue to enjoy my hot tub with my new heater. Thanks Cal Spas!
My spa has literally lost all of its jets after the first 2 years. They've just fallen off. I'll never buy one of their products again. Because I need a spa for physical therapy purposes, it is worthless.
We purchased a spa and gazebo at the LA county fair this year, and planned to take delivery around the 15th on November. When we called, they told us that they had lost their bank financing, and then asked if we would like a complete refund. Knowing that a major company losing their financing is a red flag, we agreed. The refund was to be in the mail that week. After that week went by, we called Cal Spas and got their voice mail and left a message to please call us back. With no return call, we left another and another message. After several attempts to speak with some ne other than a recording, we were connected with a guy named John who said that he will check in on this, and said that he would get back with us.
After days had passed, we started to call once again, and got the more of the same with voice mails telling us to leave a message and we will get back with you. They never did. This whole process went on from Oct 29 to Nov 19 and it has not been taken care of. They keep dodging our calls and it appears that they will not return our money.
On the last call to Cal Spas, I told them (on their voice mail, of course) that if this is not finished up by Nov 25th that I will file in small claims court, then I will contact the BBB and then I would call channel 2 news, because they have a thing called 2 on your side, where they expose these kind of problems on the national news. I've actually seen a couple do this to a furniture store and now the store is vacant. This process works.
This process works and I hope more people will use it and follow through. If we, the consumer, did this to Cal Spas, they would send out their team of attorneys to combat us. As consumers, we don't have the attorneys that they have, but we do have ways to go about this that no attorney can combat. After sending my last voice mail to Cal Spas about going to the news, I have received my first return phone call and they are looking into this. We will see if it goes anywhere. I have decided that if Cal Spas was the last spa company on earth and was giving away free spas, I still will not bring home anything from them. After reading other complaints about Cal Spas, I would suggest taking your broken down junk spas to their corporate store and dump them off on their door.
On 10/5/10 I ordered a wet end for a pump (order # 53551). The part was never received. I called to discuss the situation with Jacob in service multiple times during October and was repeatedly told I would have the part within 7 days. After seeing my credit card charged for $96.05 on 10/28, I assumed I would finally be getting the part. But no, I was simply charged just to put the part on order, per Jacob there at Cal Spas.
I called on 11/10/10 and again and asked why; he stated it was again on back order and required to place an order. I asked to be immediately reimbursed as it was apparent I might never get the part, that I was not in the habit of paying for merchandise I did not receive, and that common business practice is to charge a customer only after merchandise or services is provided. He said he would have to cancel the order to refund my money, I said I didn't care; he said the refund would be on my credit card the next business day.
I said thank you and asked to speak with the supervisor and was transferred. I got no answer so I left a message asking for a return phone call from the supervisor. I have still never received a return phone call from the supervisor, have not been refunded my $96.05, and have never received the wet end ordered to repair my Cal Spa which was less than 3 years old.
I purchased a new spa in 2007. The motor stopped working in the same year, under warranty. The Cal Spa in Northridge, CA, where I purchased the spa came out and said the water was not correct so the motor was not under warranty. The water was perfect as I checked 2 or 3 times a week and I don't believe the water has anything to do with the motor. I had them replaced it anyway and paid for it. The motor lasted about 6 months so I replaced the motor myself and found out they had used a rebuilt motor although I paid for a new one. I told them and they said I should have called them. I guess so they could charge me again.
Now the circuit board has gone out and as I will never use Cal Spa service again, I called a local spa repair person who told me that the part should be in in two weeks. But, dealing with Cal Spa, one never knows when the parts would come in. That was over 8 weeks ago. I am still waiting for the parts. I was told that they had shipped 2 weeks ago by one person and another didn't know when they shipped, no record. The spa repair company said the only way I would be able to get any info is to complain. So here I am. I will never have anything ever again to do with Cal Spa. If anything goes wrong after this issue I will toss the spa and buy another through a reputable company.
I read all this stuff about Cal Spa and how customers are complaining about them. We don't sell them. How about all you complainers actually doing some due diligence before buying a spa? If any of you had spent more than an hour online doing research, you would have found that Cal Spa is a super low quality spa. I'm sure you all got them for a "good" price. Well, if it looks to good to be true, it is. If you had spent a few thousands more, you would have gotten a fantastic spa with great quality. You get what you pay for. But instead of taking responsibility for your own decisions, you complain about the result. Amazing. Sell that piece of ** spa and get a good, quality one.
I purchased a Sterling spa on 6-22-2008 from a Cal Spa dealer, that is now defunct. I went out to get in the spa on 5-22-2010, and it was cold. I always keep it heated. I went to the GFI, and it was tripped. I tried to reset it, but it tripped again. The next day, I diagnosed the problem to be a faulty heater, and call Cal Spa for warranty. The heater has a lifetime warranty on it, which is one of the reasons I bought a Cal spa.
Elaine of Cal Spa warranty department in Pomona CA said that they use dealers to make warranty service calls, and gave me the number of one. I called and was told there would be a show up fee of $90.00 for him to come out, at which time, I told him the spa was under warranty. He said that he charged $90.00 to show up. I called Elaine back, and it does say they can charge for the service trip, but it was never stated to us that this was their policy. The spa is not being used, because we cannot afford the $90.00 service trip.
Shell bubbled and cracked. It's under a 10 year warranty. Cal Spa is claiming three years even though I have all the paperwork and refuses to honor it.
In 20007, the wife and I purchased a Cal Spa model # CA63CML. It has only been 2.5 years and we have had nothing but problems with this spa and customer service. Just a few months after installation, we noticed smoke coming from inside the access panel of this spa. This caused the GFI to trip.
We were able to contact Cal Spas here in Las Vegas and they came out in a timely manner and made the necessary repairs. Keep in mind, Cal Spas offered a 5 year parts and labor on this spa. We were happy with the service that Cal Spas offered up until they closed shop and moved out of Las Vegas leaving all their customers high and dry.
It wasn't but a few months later that one of the pumps on this spa went out. We tried calling Cal Spas for repair only to find out that they were no longer in business in the Las Vegas area. It would have been nice of Cal Spas to at least make some form of notification to all their "faithful" customers and make it known that they were packing up business and moving. This never happened. We were, however, able to make contact with Cal Spas in Ontario California to let them know that we were now having problems with the radio and and some of the LED lights that were in the spa. We were informed that they no longer were servicing spas in Las Vegas but they have contracted their work out to Golden West Pool and Spas. Wonderful!
We contacted Golden West and we were made aware that there would be a $90 service charge for coming out to our residence and making repairs for this Cal Spa that was still under warranty. How is it that Cal Spas can get away with such bad business ethics?
Once again, and about six months later, we had another pump go out. We made contact with Golden West Pools and had their service tech come out and replace the pump at a $90 service charge. Don't get me wrong, Golden West is just doing business that has been contracted out to them by Cal Spas. My question is, shouldn't Cal Spas be eating this service charge?After contacting Cal Spas, we have gotten the runaround and the staff persons whom I needed to talk to was not there. Our business experience has nothing but left a bad taste in our mouths
Are there others that are in the same boat such as ourselves? Something needs to be done about the way Cal Spas is handling their warranties on their products. Thank you for your time..
I ordered a 5-burner cook top for the Ontario showroom on 8/14/09, and to this day, I have not been able to use my cook top due to the fact the natural gas conversion kit that was sent with the cook top has the wrong size of orifices. That's when the nightmare began. I contacted the showroom in order to get the proper orifices, and they stated that I would have to contact the Pomona office for those parts. So I contacted them, and they passed the buck back to the showroom. I was told that they would take care of it and I should get them (my mail) in 7 to 10 days. Well, 3 weeks later, guess what? Nothing showed up.
I called again, and once again, I was told by the salesperson that there was a mix up and that he ordered them and I would have to wait another 7 to 10 days. Once again, 3 weeks later, nothing showed up. So, I decided to go to the Ontario showroom in person and speak to the manager and get this resolved. I met with the salesperson, and he lied directly to my face. He stated that he never said that he ordered my orifices but that he was looking into it. Not happy with the answer I got, I asked to speak with the manager. Instead, the "professional installer" spoke with me, and he stated that the orifices I received were correct and the manual was wrong. (Unbelievable)
Not happy with that answer, I asked to speak with the manager. He stood behind his "professional installer" and said the orifices I got were correct. At this point, I have had enough and asked them to call the corporate office and that I wanted to speak with them. I spoke with a gentleman on the phone and finally a person who knew what he was talking about. He stated the orifices I had were incorrect and surprisingly enough the manual was correct. So the gentlemen from corporate spoke with the manager and told him to get my orifices. This was a Saturday, and I was told by the manager that he would have them on Wednesday the following week.
I called on Wednesday and spoke to a person in the parts department, and he stated that he didn't know where my orifices were and that the manager wasn't in yet. I told him to have the manager call me when he got in. 3pm came, and there's still no phone call from the manager. So I called back, and surprise, surprise. He wasn't coming in that day. It's now December 2, 2009, and still no parts. Buyer, beware. Do not buy anything from Cal Spas.
My wife and I purchased a Cal Spas seat hot tub approximately 3 years ago for just over $5,000. After delivery of this spa, we noticed they delivered the wrong spa to our home. So we actually had to wait two extra weeks and sustained damage to our spa during the correct delivery. They did not include the extras that we purchased with the spa, which required yet another delivery.
Within a year of minimal use, the pump motor needed to be replaced. Cal Spas would not honor their warranty and wanted to charge us more than $500 to replace the pump motor. We had the motor replaced for less than $300. The siding has needed to be replaced, some of the jets have popped out, and now, it seems as though there is an electrical problem with the main control circuit board. The jacuzzi was drained and sealed for approximately 1 year, while the pump motor was being replaced. So, we have actually only used this spa for less than a year in total.
I purchased a spa from the Cal Spas dealership in Bakersfield, CA back on 1/15/06 for therapeutic reasons (crippled at birth). The first incident occurred when my LED lights went out and the company sent out a representative to fix the problem. He fixed the problem but scratched the acrylic shell liner. I told the company and they wouldn't fix the problem. The second occurrence is when I noticed multiple cracks along two sides of the shell liner. This was in November 2008. The company picked up my spa in April of 2009 and tried to fix the cracks by grinding out the cracks and applying new acrylic over the top of the cracks (have photos). This work was completely unsatisfactory (company agreed) and took the spa back to the factory. The company tried to fix the problem again by grinding out the cracks and new acrylic. I received a notice in October 2009 that my spa was ready. I looked at the spa and the cracks are still noticeable and now parts are missing from the spa and I was told that there are no replacement parts available.
Today, 10-22-09, I received a certified letter that states that the spa will no longer be fixed and that this is a cosmetic problem and the factory is not obligated to fix their own mistakes. Under my warranty of 2006 guidelines, I have a 5-year Interior Surface Warranty against cracks, blisters and etc. and a 10-year interior warranty against cracking, blistering, etc.
It has been over a year my since spa has been cracked. They will honor the warranty. I keep being told they are working on it. I have spent over $10,000 on this purchase which I cannot use.
Before purchasing a Cal Spa, you better find out what warranties they really stand behind. Within a few months of having our new Cal Spa, our vinyl cover began to rot very quickly. Since July, we have been trying to file a claim to get a new replacement cover. Cal Spa drags their feet when you have a legitimate complaint. Now it's October. For the past three months of email correspondence, we were under the impression that we would receive a complete spa cover. Last month, they informed us that we had to pay a $25 shipping fee before it would be shipped. After paying this unexpected fee, we were then told that our piece of replacement vinyl was on its way. Absolutely unacceptable customer service! By the way, we are still waiting for the vinyl just in time for winter. This is our second Cal Spa but it will also be our last!
I called to schedule someone to come out and check on our hot tub. The hot tub would not turn on. I did all the troubleshooting I could think of at the time. I was told that it would take approximately one week to have someone come out and look at it. The person came out a week later. They indicated we needed a new heater. Our hot tub will be almost three years old. I was told the part would need to be ordered and they would come out and install the new part. I waited a week and heard nothing. I called and was told the part was backordered and would be coming from California and they would let me know. I called a week later and was told the same thing. I now have waited four weeks without the use of my hot tub waiting for the part and was told today maybe Monday or Tuesday of next week. This is the poorest customer service I have ever encountered. No communication regarding the status has come from the company and in this day and age of overnight delivery, etc., why would a part take over one month and counting to receive?
I purchased my first top-of-the line outdoor BBQ Island with all the bells and whistles from Cal Spas in 2000 and was very happy. I lost my BBQ due to fire (not due to any malfunction) and went straight back to Cal Spas for a replacement. Big mistake! I did get a beautiful state of the art BBQ just shy of $10,000 that has not been fully functional since day 1. It’s now been 8 months and still no results. I call the local number and still get the recording, saying they are with a client even though they have been closed for months. I called the headquarters in Pomona and they don’t return my calls. I filed a claim with BBB 3 weeks ago and can’t believe they have an A rating. I must admit, it’s sure pretty to look at. I wish everything worked, it was installed in December 08 and now it's 7-28-09.
Very poor quality. In 2003, we bought a showroom 8x8 model. This unit is in an enclosed heated patio. Other than the dealer sold us a $2000 when told it was a 2003, the quality of this unit is very poor. Within the first 2 years, the plastic jets began to get so stiff they could not be turned on or off and few actually fell out of their mounts. I had to pay for new ones. The ozone gen did not work, bought a new cartridge for it. The cover literally fell apart at the seams. Just this week, after being refilled for being empty for a few months, the slice valve at the heater union began to leak severely. Remember, it is indoors, never been subjected to below freezing temps. I would not recommend a Cal Spa to anyone at any price. Thank you.
In June of 2005, California Pool & Spas installed a swimming pool for me. In the process of building the pool, Cal Pool installed an underground gas line. Cal Pool only warranties their work for three years. On June 19, 2005, the underground gas line broke causing a major gas leak. The fire department and Gas Company have shut off my gas. I was told to get a hold of the company that installed the gas line and get it fixed. I called Cal Pools and after two days, they got back in touch with me. I was basically told since my three year warranty had expired I was on my own. I feel and was told since this is a safety issue that Cal Pools is responsible for the workmanship or lack of and they should at least come and look at it which they have refused to do. Where I stand now is my gas is shut off. I have no gas to use. It is going to cost me in the thousands to get this fixed due to their shady workmanship and installation.
I own a Cal Spas hot tub. Pretty much everything that could possibly go wrong with it has. Jets, valves, sensors, pressure switches, cover, motor, impellers, just to name a few off the top of my head. Living in the Las Vegas area, would you believe that there is only one company who Cal Spas will allow to do repairs or sell their products to and of course, their rates are extremely high. I spent $900.00 a year and a half ago on a new motor because of course, mine quit working and it was not covered under warranty due to my "specific model".
The day it was installed, it began pumping water out of a seal on the motor, the serviceman had to pull it back apart and replace the seal. That's pretty sad for being a brand new motor that cost me $900.00. Well now the other seal began leaking and the impeller burned out. I called Cal Spas once again and low and behold, I am not able to purchase just an impeller, but I am told I have to replace the entire pump mechanism. Not only do I have to replace the entire mechanism, but I also have to contact the one dealer in Las Vegas (Golden West) in order to get a part because Cal Spas won't sell it to me. It is sad to see such a large spa company such as Cal Spas have such poor quality products, and then not be willing to help the consumer out when those parts need to be replaced. My next step is to scrap my spa and start over with a different company and hope that my experience will be much better this go around. It's no wonder why Cal Spas is on the brink of going under.
In January 2007, we bought the top of the line ($9,000.00) hot tub from these folks. At the time of purchase, they assured us that all the features that we had agreed on would be on the tub. When it arrived at our house and they were installing it, we noticed it didn't have the waterfall as agreed to. My husband told the installer that the company could take it back. We finally agreed that in place of the waterfall, we would take a set of steps as replacement. Now, two years later, a plastic (metric) screw that somehow comes out from one of the pumps broke into and we can't find a replacement anywhere. The place where we bought the tub moved to another town (Springdale, AR) and has since closed. We feel that as soon as the tub was purchased and they got their money (in cash) they washed their hands of us and any guarantee that was ever promised. Not once did they ever call to see how we liked the tub and how everything was going. We have yet to find this little plastic part. The threads are metric so anything close to it won't even fit. My husband has a pretty good head on his shoulders, but he says that was the worst mistake of his life, buying this tub. If you’re thinking about purchasing a Cal spa, think again because if you’re not careful, you too will end up with a lot of empty promises.
I bought an expensive Cal Spas several years ago. It ended up leaking and Cal Spas actually replaced the spa with a brand new one. This spa is about $6,500 and we have had nothing but problems with this ever since. It is always broken. I got nowhere with Cal Spas repair and an independent spa repair guy told me that Cal Spas has terrible customer service. He has nothing but problems with Cal Spas. I would never, ever take another Cal Spas even if it were given to me for free! Not recommended!
I bought a spa with TV. When installed, the TV had to be replaced within 5 days. One week later, 2 pumps had to be replaced. Another week went by, another pump needed replacement. One month later, another pump replacement as well as replacing all the led lighting. The new led lighting failed within another month. Repeated contacts to company and to Cal Spas (over 100 calls and emails) were never returned. $15,000 spent on a hot tub, which to this day just sits on the patio. Oh, did I mention that it leaked from day one and 4 jet nozzles have broken out? The fancy stone exterior walls will not fit. I would never buy any product from Cal Spas ever. No warranty honored, no return correspondence of any kind.
In September 2008, I reported our spa being cracked. Still being under warranty, it is now April 2009 and I’m still getting a runaround. In January 3009, I was told they were manufacturing a new tub for us on February 15th. They would get back to me with the delivery date. Today, I was asked to take more pictures and send them in. They have done this twice but now I have to do it again. I called the factory to talk to them myself but they needed the claim number. I cannot even get that from the service department.
I call an average of once a week because 99.9% of the time my phone calls are not returned. This package cost me over $10,000; now I cannot even get honest answers. And no spa! This is very upsetting! The factory will not talk to you. I suppose they do not want this report filed against them. Money was not well spent here.
I bought spa cover in Feb. 2008. By September, the cover started to crack and leak. I contacted Cal Spa about the defective cover. They would not do anything about the damaged cover. I filed a claim with BBB in October 2008. BBB has done nothing to help me. Cal Spa has been lying to me about ordering new. They tell me it's on order but it never shows up. This has been going on for 5 months now. I don't know where or who to turn to for resolution. Any information from someone in your office would greatly be appreciated.
In May of 2008, they came and removed my pump/motor for warranty work. I was charged $75.00 and they lost the parts. I call weekly with no results. If you try calling the factory, they say it's not their problem. I have a Cal Spa that is not worth having.
We purchased our Aq800 Plus spa in Sept. 2005 and it was delivered and set up in Nov. 2005. We have followed the required maintenance schedule as outlined in the operating manual and all chemical standards have been met using chemicals purchased from Cal Spa. We have operated the spa as directed in the operating manual. For the last year, our jet covers have been popping off frequently. Now they will not even stay on. After examination, we have discovered that the jet inserts are disintegrating. I contacted Cal Spas and was directed to the Warranty Dept. After speaking several times to both Elaine and Tiffany, I was informed that jet inserts are a replaceable service item and not covered under the warranty. I was directed to read my warranty that is located on the last page of my owner's manual. After review of said warranty, I noted that under the plumbing section, it states Sure-Flo jet inserts and all factory plumbing and Elimator Plus wet end from loss of water due to defects in material and workmanship for a period of five years from the original date of purchase. Cal Spa is not honoring our purchase agreement. If I had known that this replaceble service item would have to be replaced in less than 3 1/2 years, I would not have purchased my spa.
We have had our Cal Spa for 10 years. Within the first year, we had to replace both the circuit board and the motor. Since then, we've replaced both 3 more times. I'm certain there's not much we can do about it now, except to give all consumers planning to purchase a spa in the near future, advice: NEVER BUY A CAL SPA.
Purchased a Cal Spa on 04/30/2007. On 10/20/2008 I filed a claim because there is a crack in the spa inside area and cracks around the edge. I have been calling for 3 months. Every time, I get put on hold or transferred to Mr. **'s voicemail and he never returns any calls. I received a letter on 11/25/2008 addressing the outside area with what they called crazing and they will not cover. But no response to the crack inside the spa, which is now losing water every day. I have sent pictures of the crack 3 different times and filled out all forms that were sent to me. First person I talked to was D ** then Amy - both no longer with this company. I can get no one to answer my problem as this spa has a 10-year warranty on shell, 5-year on interior surface. I have all receipts and paperwork.
We purchased our spa from Cal Spas. HUGE MISTAKE. One jet did not work from the first day they dropped it off, we started getting bubbles in the shell of the spa where the fiberglass of the spa was actually rising up. We have to turn off and on the circuit breaker as the motor never turned on and off by itself for the jets to come on. We have three cracks in our tub as well. We called, went to Cal Spas, e-mailed. When we asked for Steve, they would tell us that he was not in, away, no cell # oh yeah and he has no boss to speak to. They never came out to fix the tub, nobody called back to even acknowledge us.
I filed a BBB claim and all of a sudden Steve (the owner) called. They came took the hot tub to allegedly send it back to California and Steve (the owner) said it can't be repaired we would have to get a new one. We should wait 40 days. Well guess what 40 days is up and Steve is on vacation, no word from Steve no word from Cal Spas and no hot tub. We have no hot tub after 8,000.00. I want my money back. I am sick of Cal spas. I don't even know if we will get it back and if we do will it be fixed? Of course the warranty is up in like 4 months.
I contacted them regarding the jets in my 31 jet spa are breaking down and falling out. The white plastic gets brittle and falls apart. There are many complaints on the internet of the same problem. When I talk to them, she just states it isn't covered under warranty and I would have to present my case to the Warranty Review Board to try to get them recalled. I will be doing that also but wanted to file a complaint with you so that other people do not waste their money on a Cal Spa because the company does not stand behind their product.
Since we purchased the spa in Sept 2004, we have had to have the pump replaced, pressure switch replaced, heater replaced and now all 31 jets have fallen out. We don't have one jet left that hasn't broken down and fallen apart. I feel there should be a recall on an item that does not hold up.
The cost to replace the jets is very high and from what I was told from the service department, the new plastic isn't any better.
On 1-21-1995 we bought a new spa,new gazebo, and a new pool table. Within one week the finish came off the pockets, in two weeks the finish came off the wooden sides. all I got was a run around promises from the local cal spa dealer and promises from the corporate office in pomona ca. then the local cal spa dealer went out of business.
I was told that the bakersfield store would take care of my problems they called and said they had everything in and that they were waiting for authorization to do the work. while waiting cal spas sold out to someone else (that owns it now) and they refused to take care of anything. I got a letter from them. it said. they were sorry for my problems but it was not there problem. It was the local stores problem (that was closed)They said they just manufacturer the product they don't stand behind ther product. So to anyone looking to buy anythig from cal spas DON'T they don't stand behind any of ther products.
as a result my wife just got tired of fighting with cal spas as I believe most consumers do so we gave the pool table to my son and gazebo fell apart so all total we were out $2000.00 for the pool table and 3500.00 for the gazebo. its been a long time but while cleaning out my files I found this and got angry again. Which makes you feel helpless and not want to make any major purchases.
I bought a hot tub from William. I learned that the commission went to ms. M. William is an expert on fixing our troubles with the tub. And when we ask for him to come back. They say he no longer works there. A tech named Donnie came out, and he did not know what he was doing. I want to send the tub back. I am sick of this. May go to Hot Tub Heaven
I bought a hot tub from William. William is an expert on fixing our troubles with the tub. And when we ask for him to come back. They say he no longer works there. A tech named Donnie came out, and he did not know what he was doing. I want to send the tub back. I am sick of this.
I have had a PS4 spa purchased in 93 ($7000)I have had valve problems freezing up and braking! Now I'm told no handles are available or parts. This tub has been well taken care of and Cal Spa has basiclly told me to throw it away and purchase another.
I would like people to no what to expect if they purchase a cal spa. Always ask about replacement Parts from amy Manufacturer.
I purchased a Cal Spas 6 person Spa from Backyard Splash in Scottsdale, Arizona in 2006 and have had nothing but problems with it. Backyard Splash refuses to fix any problems or financially rectify the situation and they now do not return any phone calls. Cal Spas also did nothing the rectify the problem except telling me how much it will cost to fix a spa one and a half years old.
Cal Spas without a doubt has an inferior product and terrible custormer service. They refuse to back their product and obviously do not care about the consumer. Fortuneately, I have been able to steer several customers away from buying a Cal Spas product and will continue to do so. The problems with my spa range from 3 different leaks, damaged wood around the spa, a bad heating unit, and constant run time for the pump.
I purchased a Cal Spas 6 person Spa from Backyard Splash in Scottsdale, Arizona in 2006 and have had nothing but problems with it. Backyard Splash refuses to fix any problems or financially rectify the situation and they now do not return any phone calls. Cal Spas also did nothing the rectify the problem except telling me how much it will cost to fix a spa one and a half years old. Cal Spas without a doubt has an inferior product and terrible custormer service. They refuse to back their product and obviously do not care about the consumer. Fortuneately, I have been able to steer several customers away from buying a Cal Spas product and will continue to do so. The problems with my spa range from 3 different leaks, damaged wood around the spa, a bad heating unit, and constant run time for the pump.
after 3 years of very light use, my jets began popping out. I was told that my water was not hard enough(?). I replaced 2 jets. Then 4 jets. Now my dealer tells me that everyone is having problems with the jets becoming soft and brittle and breaking down and that Cal Spa does not offer any relief.
I am out approximately $500 for replacing all the jets in my tub - as well as the time I've spent getting to the real reason for the problem. I think a class action suit would be appropriate.
We bought a Cal Spa V-600 hot tub from Turbo Tubs in September of 2004. In November of 2007 we contacted Turbo Tubs because our hot tub kept shutting off after it reached its temperature. It showed an OH on the screen. After bothering them almost daily for months -- they finally sent us a new sensor set in January and we replaced it. That did not work. We continued to call them -- they still would not come to our house but told us to try using muriatic acid to clean out the deposits in the lines. We tried that several times. It didn't work either.
We continued to call and they finally sent someone to our house on April 1st. They replaced the sensor set again and left before it had a chance to heat up. The problem still hasn't been solved. We continued to call Jay until he finally agreed to order a mother board. We have been told that it would be in within 5 to 10 days. We are now in the end of June and were told that the part was sent from Cal Spa to New Jersey instead of Illinois. No one will take responsibility or help us with a tub that is still under warranty. Basically we have a expensive lawn ornament with tepid water. Any ideas of where we can proceed?
We are stuck with a lawn ornament with tepid water in it. We haven't been able to use our hot tub for 8 months.
I purchased a Cal Spa almost five years ago, and with the exception of a heater or pump (I cant remember which) that needed to be replaced a couple years ago, I have had no problems with it until February of this year. The company I purchased it from is out of business but they handled the repair quickly.
One evening, in February, my daughter saw smoke billowing from the hot tub; first white and then turning black! My husband was able to put out the fire after removing the access panel. Fortunately, none of the surrounding deck was damaged. I immediately called the company as the tub is still under warranty. Here my nightmare begins
They first told me to contact a repair person who would take pictures and give them his opinion of the fire. When Roy, the repairman, was here, he told me that the tub would have to be totally replaced because of the very extensive damage. Looking at the tub, one wouldnt know there was a problem but underneath it is a disaster. We were able to get the cover off it before it was damaged except it reeks of smoke and melted foam. I am chemically sensitive, so the smell permeating the air while I would be tubbing is unacceptable. Of course the company will not even consider replacing it.
I was leaving the state for 3 months due to medical reasons and said that as long as the tub was taken care of by the time I got back I would be patient with repairs. After a month I still hadnt heard from the company so I called Roy. Again I was told the company needed to have a meeting to discuss their warranty obligations. When I called the company, Olivia in customer service told me they would only discuss the matter with Roy the repairman. I kept explaining that I was currently in Arizona and needed to know what was going on because I wasnt home in Michigan. Roy was in Michigan, of course, and didnt have a toll free number, but he also wasnt very forthcoming with information. After several weeks and many more calls to Roy he told me that the company did not want him handling the case anymore. They were going to contact a dealership to deal with us. Yeah! I thought we were on our way to getting things resolved
My husband received a letter from the Cal Spas dated April 16, 2008. The company said that before they did anything regarding the tub we needed to sign papers to have the tub shipped to California so they can inspect it! The cost would be enormous and, if it proved that it wasnt a warranty issue, we would have to pay for the shipping of the tub! Im sure a new tub would be less expensive, but at this point, I can guarantee one thing I will not buy from this company or anyone associated with it. I will also use the power of word of mouth and internet to inform anyone I can about the issues Ive had. Ive already read of other people having similar issues with Cal Spa so I wont hesitate!
I had a dealer representing Cal Spa go to my house and take pictures to send to Cal Spa and they were told the same thing. They intimated that the company feels something isnt right? as they have never had a fire like this? and that the appearance of the motor area isnt as charred as they think it should be.? It seemed that they were accusing my husband, daughter, or me of starting the fire so we could get a new tub. This is absolutely ridiculous! The mere hint of such an accusation is disheartening and preposterous! We have only had this spa for about five years, and due to my handicap, I dont use it as much as one would like. When I am well and able to access the tub, I do for medical reasons. Needless to say, it was in fine condition and there would be no reason for us to seek a new tub until now, as this one is apparently faulty since this internal fire broke out. We dont know why it happened or what could have caused it, but I know that it isnt our fault and because we paid for a warranty, we should not be liable or accused!!
I am an amputee with post polio syndrome. When I am home and not in Arizona, I use the tub for medical purposes. Why in the world would I try to damage it?!!! I also live in an old log home which, had we not been home, would have gone up in fire in minutes. Thus, I resent the attitude that I have received all the way around. My health insurance eats up any monies I get so the idea that I might have to pay the freight charges on the tub is totally impossible.
Yesterday I went into Hearth and Home, the dealership for Cal Spa, to get their opinion of what I should do. The principle of it all is that it is under warranty and I want it fixed immediately. I asked if they couldnt remove the affected plumbing and just send it as it would be so much cheaper. They said no, the company wants the whole thing and is adamant that they will not change their position. One person suggested I get an attorney and told me in the 20 years in business he has never heard of shipping a tub from Michigan to California. Well, attorneys arent free and why should I be paying for anything when it is under warranty and obviously a faulty product!?
It is so insulting to have someone imply we did a dishonest thing. I have always prided myself on our honesty. Also, no one from the company has ever spoken to us regarding the issue. I just dont know what to do anymore! When the local dealership cant advise me and said the company has NEVER had a tub shipped back, it worries me greatly.
We bought a Cal Spa on May 2007. In January 2008 the spa stopped running. Everything shut off. We called Cal Spas, and we were told a work order would be filed. About a month and half later Kelly from Kelli's Spa Service came and inspected the spa. She said the heater stopped working, but it was still under warranty. Here we are in May and our spa hasn't been fixed yet!
We went into Cal Spas and were told by Erick that the part hadn't arrived. However, he said that he would authorized Kelly to remove the heater from one of the spas out on display. Yet, my one year warranty is about to expire and I'm concerned about what's going to happen if anything else stops working. Since the spa hasn't been running for about four months, we're unsure if there's any other faulty parts.
We have been without a spa for nearly four months. Both my husband and I work in stressful environments and purchased the spa as a relaxation tool. We paid in full, and feel that we have been taken advantage of. Now we're out of $7,995.00 and nothing to show for it, but broken down spa. This frustration is adding stress to our lives. After numerous call nothing has been resolved.
I bought over $10,000 worth of items from Cal Spa in San Marcos Ca which has since shut down. I purchased a pool table, spa and Bar B Q. The spa has worked since we got it two months ago, the pool table and Bar B Q have been a disaster. The pool table was delivered with the Spa and Bar B Q. I had told them I didn't want it delievered until the room for the pool table was ready. I stored it in the garage and then when the room was ready I called to have it set up. They tried to charge me an additional $260 set up charge because the guy who dilivered it should have set it up at that time of delievery even though it was not ready for set up.
After several calls and weeks they finally consented to have the guy set it up at their costs. While this was going on the Bar B Q was delievered broekn. The granite on the island Bar B Q was broken, the broken pieses were neatly placed in the Bar B Q upon delievery so the person who broke it prior to delievery didn't tell anyone and just sent the broken pieces neatly placed in the Bar B Q. They said they would have someone come out and replace JUSt the broken granite.
After several weeks I called and tey said they wouldn;t send someone out to replace the granite but would give me a new one (which they should have done initially). They then couldn't schedule a delievery for weeks, finally the Bar B Q was delivered. I bought some propane and had friends over for a spa, pool table and Bar B Q party. Only problem the new Bar B Q didn't work. No flame was coming to the burners. I called and was scheduled for a service man a week later. He missed his morning appointment and was 2 hours late for the afternoon. Then he said he couldn't fix it!!!!!. Again no Bar B Q party.
I called to have the Bar B Q returned which James told me all sales are final even though my Bar B Q doesn't work they would have someone come out and fix it no matter what it takes. I do not want this piece of junk but now they are telling me I have to keep it (once they fix it). NEVER BUY a THING AT CAL SPA and if you do never TALK TO JAMES!!!!!!!!! Like my father told me dont buy steak at a pancake house - buy pancakes I bought a bar b q and pool table from a spa place nogt a good idea.
I am stuck with a Bar B Q I dont want any more, I found a better one at a less cost in the meantime and I want the newer better one but Cal spa is saying all sales are final even though I still do not have a Bar B Q that works.
We got the spa for medical use. Within the first 6 month the small rotating jets came apart and 16 month later, it is now blowing the 50 amp GFI possible bad heater as it only blows when the heater kicks in, and the selling dealer has no in house service personal to repair this condition They refuse to locate an outside repair man at their expense, the said they did but he never showed up. Cal spa will warranty only for parts and replacement labor but will not allow for the service calls and at least two calls are need, one to diagnose the problem and one to install the parts that they will ship out for repairs, not to mention the service cost of $60.00 to $100.00 each call.
I have tried to contact the President Casey Loyd and could not get past his secretary, e-mailed them twice and called 3 times with no responce, not to mention the 10 calls to the selling dealer. I can tell you all that the service after sale is horrendous and you are better off spending the money and getting a spa from a reputable company such as Sun Dance. Now I'm stuck with a $4000.00 + spa and have to pay for this and any future repairs out of pcket. UNBELIEVABLE. My advise is to just STAY AWAY FROM CALSPAS, especially if you live in So Florida.
Having a major back condition and not being able to use the soothing effects that a spa provides.
I bought a Cal spa hot tub new out of the box 18 months ago! This winter on one of the coldest Minnesota days one of the pumps went out. I called the repair center ant it took 5 days to get a repairmen at my house to look into my problem. The repairmen showed up a 9:30pm and took the pump out and told me that the broken pump would mot be covered under the warranty! He told us that our chemical balance in the water was not right and that is what caused the pump to malfunction. He went on to tell us that he could replace the pump at a cost to me of $900.00. He stated that then he would submit the bad pump to the Cal spa manufacter and if they decided to replace it our money would be refunded. We did not take this route!
The next morning I called the repair office and after a lot of discussion the main office decided to replace my pump under warranty! It took several more days to get the repairmen back out to my house to replace the pump. Its now the middle of April and the other pump has now gone out. I again called and had a repairmen come out to the house to look into problem. This time before the repair even looked at the pump he told me that it wqas probally a chemical inbalance issue and that the pump would not be covered. I asked him to take the pump out and examine it. He removed the pipes to the pump and using a flash light showed me the inside of the pump and stated the white discolorization of the pump was due the our water not being chemically right.
We then got his boss on the phone ( Brian ) the same one I had talked to on the previous pump. Brian told me that there was no way that they were going to replace the pump. He stated that the other pump he replaced was all our fault and that he replaced it out of the kindness of his heart but that would not be the case for this pump. I have many conversations directly with the manufacter to no avail! Thanks again Cal spas for standing behind a 18 month old tub! Sell and get it out the door!
Cost of spa $6679. 6/04 full warranty which worked fine with some repairs until 1/08 I called Melinda and requested service as the spa was not turning on. She sent expert technician. Mike, who said it's our electrical. It's not right and needs a different box & wiring. I said it was hooked up to your companies specs. and approved by your workman and has worked with this wire etc. for all this time? He said I wont come back until you change this. I have had several spa men look at this since and they say there is no problem. I have called cal spa Melinda asking for help BUT not to send the expert Mike back but have received no help.