Cal Spas Reviews

Cal Spas had good reviews online and they had the size and the price that I wanted. We had a hiccup with the installation as the lights didn’t work, but they came right out and fixed it, so it was fine. It's been awesome since I had the tub. I'm more relaxed, with less television and more exercise. I've also an improved outside space.

This is our first time to have a Cal Spas tub and we use it almost everyday. It's really good. We went back and bought chemicals from them and they've been very good, too.

I bought a spa from Cal Spas about four months ago and we have not installed it yet. Their team was great. They were helpful and informative. It was a good experience.

I went with Cal Spas because of the price they got. Though we did our own installation, their team was good. The hot tub is fun and entertaining.

Cal Spas was local and had a showroom so that made it simple for us. I had a really good experience having the product installed in our home. I had it for about a year and it relieved the back pain which I got it for. It's been a good spa.

I've been wanting a pool and spa place and I like Cal Spas so we chose it. The thing has been perfect for the year we have it. It’s nice, with some bubbles coming up in warm water and the colored LED lights show.

Now the product is good. I have owned 3. But the owner of the Bakersfield store is awful. He never keeps his promise of a service. I ordered a brand new side panel on a brand new hot tub that received a scratch in from the delivery people. He promised me at least 4 or 5 times that he had it and would install. He kept giving me the runaround and dates he would have someone come out. His repairman is a joke never returned my calls.. He would tell me he can't hire good people once he told me his daughter would install it. He never answers the phone and does not give you written orders unless you actually buy something.

I purchased a Cal Spas hot tub through Home Depot mainly for the size of the tub and the price. Delivery and set up were no problem and I had a licensed electrician do the wiring. We filled the tub and everything seemed to work fine, but the next day we noticed that the water level had dropped. I found a leak in the main suction line to the pump. I contacted Cal Spas and they sent a local tub supplier to fix the problem, but they were not able to get a proper seal and parts had to be ordered.

We bought 2 jets already for $35. Now we have 3 more that need to be replaced. We really did my homework before purchasing this hot tub. I even drove a hour and a half away to wet test a Cal Spa because that was the closet Cal Spa dealer to us. We have several other spa dealer closer to us like Hotsprings, Caldera, Bull frog, Jacuzzi and Sundance to name a few. There were a lot more and wet tested them all. We finally decided on a Cal Spa.

It was an easy installation. Overall, it was a fine experience.

I'm extremely satisfied with Cal Spas. My friend owned a product from them, and I had them install the first hot tub I've ever owned which went fine. We still go to their store to buy chemicals and their reps there are helpful. We use the tub at least four times a week and since it was here, it has improved our living space and allowed us to have more quality time. We were considering going with a cheaper brand, but in hindsight, we’re glad that we chose Cal Spas - excellent quality is what we wanted.

My Cal Spas tub is a smaller and less expensive one compared to the other spa that I had, which is a Marquis. Cal Spas installed my tub and it was easy. When I filled it up though, it was not exactly level. That's still an issue and it's not that bad, but it is a few inches. I can see that the water is higher on one side and lower on the other. Also, it doesn't have the clarity of my other spa, but overall, I'm pleased with it. I like to turn it on at night when nobody's out there. Their manual to adjust temperature and time is pretty weak. It’s black and white, you can’t tell the pictures. I have to literally got to have it out here with me to try to work through it. It could be better. But, it's nice that Cal Spas have a retail store to go to. The other company had a retailer but they sold all kinds of products.

I saw Cal Spas at a home show on March 20th of 2013 and wanted what I saw. So I went down to the dealer the following day, applied for financing, and was approved instantly. I made my first payment on the spa and had it financed since then. But I waited for the spa to be delivered for over two years and when it was delivered, it was dropped in our backyard in plastic. The company that I purchased it from has given us zero services. They did not set it up and we were shown nothing. So my husband installed the spa. When we had two leaks in it, we had another spa supplier come down and fix it twice. I know it’s not Cal Spas’ fault, but I'm dissatisfied with the dealer.

The spa pictured on the website does not give the consumer adequate information to make a solid decision. The manufacturer kept us waiting for weeks to deliver our spa and upon its arrival it was obvious that this was not going to work for us. The bench seating is very uncomfortable. The seats are low to the ground which makes getting up very difficult and the well is small (if 7 adults were to sit in the spa we would have to have our legs on top of each other). Although I contacted the manufacturer immediately they refused to take the spa back or consider giving us credit towards a tub that would be more comfortable for us.

We have our Cal Spas for six months now and it has helped us. No problems getting it installed.

I went with Cal Spas because there was special financing offered. But I wish I never would have done it. It was horrible and I've hated everything about them. The customer service was terrible. Also, I find the stereo on it to be of very poor quality. In fact, it initially didn't work. I was charged around a thousand dollars for it and the speakers are of poor quality. Well, it isn't even so much Cal Spas but the spa store where I bought from. I'd never deal with them again.

We bought our patio spa from Cal Spas and have been using it for a year. This company has been pleasant. There was a pipe that was broken and the dealer took care of the warranty work on it. Cal Spas is a pleasant company.

I used to have a Secard hot tub for 20 years and it was fine, but a lot more expensive. I've lived in our area for 60 years and Cal Spas has been there forever so I went there. I chose Cal Spas because it's not as expensive as Secard. I like Cal Spas a lot but right now, my tub has a couple of the jets that're not working right Since I have a service contract with them, I've got to call for them to check it. Other than that, I've had no problems with it. Their team was really good and helpful and I had a good experience in installing Cal Spas, since it was not difficult. I enjoy the hot tub and was very happy with the whole experience.

We've always owned Cal Spas. We've had two used ones and last year, we decided to buy a brand new one. My husband loves spas and he gets in them every day. When we first purchased the spa, the plastic that they tear off from the outside of the spa was melted onto the actual wall of it. We've also replaced the motor through warranty because Cal Spas already replaced the motor in it but it just never worked. My husband called their rep but he never returned his calls. So my husband had to go in town every time to get business taken care of. It was hard to get a hold of their customer service rep and everything he promised never happened until I spoke to somebody at corporate and she helped me get through to a repair person that does warranty work here in town.

I've had my previous hot tub for 20 years and just got my Cal Spas last year. I'm still struggling with the Cal Spas hot tub, but I’m finally getting to the point where I am learning it. Their team did great installing the tub. I also had them come out and fix a couple of things on it, adjust whatever that I've done myself, with really cheap jets in it. They also put a new radio in. When it first came out of the factory and they hooked it up, it blew. Evidently, there was something in the UV light that was not put together right in the factory and it would blow the circuit. Dealing with their people had been very good. I've normally dealt with local and this one is out of the city. It's 80 miles from our house so as far as getting stuff, it's obviously a little more of a challenge, but I can do it online.

I've owned Cal Spas' Connect model for less than a year now. Having it made me relaxed and it improved my backyard. Although the Cal Spas people don't get back too quickly when I have issues, they've ultimately resolved them.

We purchased our spa from Cal Spas due to its quality and price. It’s a six-person spa that my wife and I use to relax after we work outside. The three gentlemen that came to install it were efficient and did a good job. They put it right where I wanted it and it has enhanced our outdoor living space. We had some issues with the tub for probably the first two months that we had it and Cal Spas were very, very prompt in getting a technician out to look at it. Their customer service is good and their technicians are knowledgeable. It was an enjoyable experience.

There were three guys from Cal Spas who installed the hot tub. They brought plenty of plywood and did not bring the lift support because somebody in the office forgot to list it, so they were out of them. They drove to Lancaster which is a good half hour drive each way at least to get one from the showroom but unfortunately, it was all rusted. So they still had to replace it. But we were able to use the spa in the meantime, and then they brought a new one out two weeks later.

We chose Cal Spas because of the layout and some of its features. We've been using them for a year and a half. The hot tub has been great and I enjoy it. I did have to pay for someone to come out and fix it but the parts were covered.

I got my first tub from Cal Spas and I was happy with everything.

The guy that was trying to fix our previous hot tub was a Cal Spas dealer here in the Phoenix area and he recommended the tub to us. We have Cal Spas for two years now and it has been excellent. The installation was very quick and they did everything that we asked them to. They placed it in the right place, made sure that the electrical was all working before they left, then they came back later and added the tub cover. Then when we wanted a lift on the cover, instead of having to put it down on the ground, they came again and did that.

I had another hot tub, which I bought nine years ago and it wore out. I went to one of Cal Spas' shops. It's been six months since I bought their hot tub. When I bought it, they told me that they would come deliver it, and put it in place. I paid for it. The next thing I knew, they told me that they’ll take the old one, bring this new one up and they wanted me to pay for it. I told the rep, April, that I wasn't paying for it because that was not what she told me. I had my own electrician come up and set it all up. The tub, even to this day, vibrates loudly. It makes a lot of racket, even when I'm in it. I called Cal Spas up and they had a guy come up.

Brad sold me a spa from Cal Spas and was professional and friendly. I have arthritis and the spa has impacted me quite a bit since having it installed - it's a good experience.

We've had our Cal Spa for six months now and we use it once or twice a week. We're totally satisfied with the local dealer who installed it and with the tub, too.

We were using Spa-N-A-Box - a portable hot tub. My wife and I weren't sure we're going to enjoy it but after experiencing the warmth and all that, we definitely wanted an upgrade so we bought a real one. My friend and I installed the Cal Spa tub and hooked everything up. The functions on it are very simple and I had no issues. It does have the light, a stereo, and a waterfall. It has around 20-30 jets and it seats five. I’m very happy with it, especially the price. It’s at a vacation home up by Yosemite here in California. When it is cold outside, it’s nice going into a nice, warm tub. It’s relaxing and refreshing. Every time we go up there, we’re always working on the place, so after a good hard day’s work, it’s nice to go into something that’s cozy. We really enjoy it. I would definitely buy another Cal Spa and I would definitely have a spa all my life.

Cal Spas is the number one name in spas and hot tubs, so I got my first tub from them and I've owned it for a little over a year now. I definitely feel more relaxed with it, since it helps relieve anxiety and work stress. Although I once had an issue with the franchise where I bought it from when the tub was still covered under warranty, but I got some help from the corporate team and I was very satisfied with them.

I bought a Cal Spas hot spa for my wife from Valley Pools because her back and hip are sore. She uses it every single day and she loved it. The experience of using it was really good. It was great for us and we're happy with it. It did what we wanted and it relaxed us. But we only used it for a month and a half because we sold the house and the spa went with the house. However, we're building a house now and we're going to buy another Cal Spas. We loved it!

We had our old Cal Spas Jacuzzi for 14 years and we really liked it. We just got a new one a year ago and we're ready to turn it back in because it doesn't keep clean. We even have a repairman come to try and show us what we might be doing wrong. The pumps or the filters don't keep up with it. There's only one filter that we change every week and it's smaller than the old one we had (the old one had 2 filters). Also, there's no basket for filtration.

Everything was spot on. The installers pretty much just delivered the Cal Spas and that was it. The tub improved the outdoor living space and it definitely brings up my quality of life. Jumping in it before bed relaxes me, makes my muscles feel better and gets me ready for sleep. I also love the modern look and the quality of the way it operates seems to be topnotch.

We wanted Cal Spas and the price was okay. We had an issue with a leaking light that had broken during transit which the installers didn't notice so they had to come out and fix it a week or so later. We enjoy the hot tub and have been more relaxed. However, we've not been able to figure out how to get it to turn off because it's loud. It has an engine and the manual isn't very good. It would be nice if they would be a little bit better with the manual.

I liked the way that Cal Spas' hot tubs looked and had these fun features. Cal Spas is a recognizable quality name and my place of business is in the same business location as theirs. I bought the Swim Spa, and it was a positive purchase experience. They gave me a good deal, so everything was as I expected. The installation team did a good job. It was a tough job but they got it done. After the spa was installed and filled up, there was a leak that was coming from the underside of it. I contacted Cal Spas and they came out the next day and identified and isolated the leak. It was a broken part, so they ordered the part. They were back within two weeks with the new part and installed it. Everything’s been good since. I've been using the spa regularly to swim and exercise.

I've been looking at the Cal Flame grill in a gas company in Greenville who's sell outdoor grills and outdoor deck furnishings. I got the grill at Christmas last December and it never worked. There was always something broken on it. The lights, rotisserie, the searing element also wouldn't work. We never could get it to work as it was supposed to.

Cal Spas' installers were decent. They just brought the hot tub up there and installed it. The tub's a nice place where we can sit back and talk so we enjoy it quite a bit. It's a relaxing getaway from regular life and overall, it's a nice thing to have. I think everyone should have a hot tub installed.

I'm very happy with everything and the experience is 100%. Good quality and good merchandising. I got my money's worth out of my new tub. We've got Softub before and that's a joke compared to Cal Spas' because theirs are of good quality and they're a lot better than the others. I'm getting more for my money. What I got is fiberglass, sits six people, has its lights changing colors, and has an automatic filter system so I don't have to worry about keeping my water clean. It also has more features than the other ones which look plain and cost around $5,000. My Softub lasted not even a year. It's lighter and not deep enough. I have to crouch to get in. But with my new tub, I just got a couple of steps and I get in there.

It was the end of August when we purchased our first hot tub. We live in a rural area and the next largest city next to us had a Cal Spas dealer with a showroom. So we went in and they were easy to deal with. Unfortunately, it's been a terrible experience and I've been so disappointed with them for it had nothing but problems like terrible leaks. It's been broken down probably a third of the time since we've had it.

The swim spa that I tried in their warehouse was good so I went ahead and bought it, but I'm disappointed because what I purchased is different from what they showed me. What I purchased turned out to be a 12-footer while the one I tried out was 16. It's very difficult to swim in it. I do cross-training so my idea was to swim, but it's just sitting there. I never noticed the difference in length because it took another few months before I started to use it. The installation though was perfect. Their personnel's performance was excellent, they were very polite, and everything went well. They delivered what I signed for on time and they were very good. The unit itself was good. When I availed their service they also responded very well. They came and they fixed the two issues that I had. I haven't had any other issues with them, except that it's too short. I would recommend it to a friend on the basis of their service.

We thought they were a good product so we purchased from Cal Spas. But the hot tub was leaking and we had to have a guy come out here and repair it a couple of times. And it still leaked so we sent it back. My husband did most of working with people at Cal Spas, and it just wasn't a good experience.

I had the tub crammed into my backyard and everything went okay. The company that I bought the Cal Spas hot tub from replaced the control panel because the little push button pad didn’t seem to be responding. I would repurchase from them based on my experience with this one.

We purchased a barbecue grill from Proficient Patios about a year ago. We let them know that the little lights inside the grill itself burned out after just a short while. They sent a technician to replace the light bulbs but he found out that it was something to do with the wiring and not the light bulb itself. He was supposed to replace that part but it was not completed. We ran into cooler weather and weren't using the barbecue as much and so we forgot about it. We need to follow it up because now that the weather is warming up, we would like it to get taken care of. We enjoy the barbecue grill very much. It heats up fast and gets to a high temperature, so we've been very happy with the results.

We've had Cal Spas in the past. We had one 10 years ago and then we got one through Costco, which was some off-brand I never heard of. It sprung a leak and so we got another Cal Spas to replace it. Between the two brands, the Cal Spas seems to be performing better. When I had problems with it, the young lady in customer service was very helpful in resolving them. There was one where there was some screws that were rusting. She got me replacements screws which seemed to go in okay. Then we had a problem with the filter cover that cracked. She arranged to have the whole thing replaced.

I like Cal Spas better than other manufacturers. I've used them for almost a year now. The installation team was friendly. They were good and fast in installing my six-seater hot tub. My kids use the tub all the time. I just have had issues with the lighting system. I can only get the blue color light on the lighting system and Cal Spas have come and changed the keypad once already. Other than that, it's been a very good experience.

My Cal Spas hot tub seats six people and it's got 50 jets. It's awesome and I love it. I'm really happy that I have it. I had a problem with noise and it took a few visits to resolve it, which was a little frustrating. What I had asked for was an isolation mount for the motor because it was vibrating and it was really loud. They kept trying other stuff and weren't solving the problem. They were trying a workaround by putting little insulation in it. Nothing's going to work because it was vibrating. It took two or three tries for me to finally get them to put in the isolation mount which solved the problem.

I purchased Cal Spas' Hawaiian tub through Emerald Spas in Salem June of last year. We've had issues with the little pendant lights. We had one that came out and they don't seem to work like they're supposed to. So we've had to have that issue worked on a couple of times. It caused a leak in one side.

We’ve used Cal Spas for about a year, and this year, I purchased a new, five-person, above-the-ground model. Installation was fairly quick, and the installers got here on time. The tub is pretty to get into. They moved it into position, uncrated it and plugged it in. They gave me a brief overview on how it works and it didn't last any more than an hour or two. But I was not a hundred percent satisfied in dealing with their team. It seems like there is only one girl in charge in the office who really knows what she's doing, but she's not there all the time. Her hours are a little hit and miss. And when I did get somebody else other than her, the service was terrible. They said they'd call me back but they didn't. It was just somebody from the warehouse who happened to pick up the phone because it was ringing. The people in the office were less than desirable. There are some people that should be praised down there but overall, they need to get their act together.

The installers from Cal Spas did a great job. Everything was spotless when they left and the reps were helpful and very courteous. They were reasonable and very efficient.

I love it. Makes me relax after a long day on my feet. I sit in there about an hour. The hot tub does its magic. I could stay in there for hours. I'd recommend it. Its guarantee practically says it all. I never have any problems. The hot tub always runs very smoothly. I'm completely satisfied. I'd recommend it to all my friends and family. Its appearance is very up to date and stylish. It's actually quite pleasing to look at but there are several different styles to choose from. Buy one. You will love it. The value is well worth it. I use mine every evening so I'm getting my money's worth. I have no complaints. It fits right into my budget. Again, I'd recommend it.

I did my purchase from Cal Spas online. It was not a very good experience with them. The product wasn’t installed. They brought it in, had no clue what to do with the hot tub. They removed the hot tub before, truck was too small they almost dropped it. They didn’t have the equipment to put it in, they just dropped it and left. I’ve only used Cal Spas for six months and the heater went out of it. Nobody wants to show up for the services. They’re all a hundred miles away. I’ve talked to the warranty department several times. They give me the numbers and nobody is there. Business is closed. When I contact somebody, they say, “We don’t go that far.” It’s a mess. They're are not helpful. If I do it all over again, I wouldn’t do it that way. I would’ve bought it from a local vendor.

I've owned a spa since 2000 but they said they stopped making the jets that would fit for it, so it was a bit of a problem to get those parts. But that old spa had the lifetime warranty on the heater. Now, I have my second one from Cal Spas - an above-ground, patio spa, which has around 40 jets and can accommodate 6-8 people. It was installed by their team easily.

We saw Cal Spas at an outdoor exhibit, liked it and bought it. We liked the fact that it had lights and Bluetooth. We had some problems with the above ground spa initially and they've had to come back several times. But they finally got it to work so everything is working and it's all good. They stand behind the product 100%.

I've had my portable spa from CalSpa for a year now. Their team took care of my spa, answered my questions, and were friendly, so I'd recommend them.

We purchased our Cal Spa from Sears and we have a lot of confidence in Sears for appliances. We installed it about a year and a half ago and its impact is very positive. It’s had a lot of use and it’s been a great purchase. Until today, I’ve had absolutely no problems with it and it’s worked to or exceeded my expectations.

A friend had purchased from Cal Spas before, then I had a tub installed from them which was an easy experience. The Cal Spas team have been great. Whenever we've had any kind of issues, they have come out or have addressed them quickly. With the tub, I have survived the winter and am happy.

I'm in the pool and spa industry so I've known about Cal Spas for a long time. Everybody was great. They were all professional and knowledgeable of what they were doing. I would recommend them to a friend.

I've used Cal Spas as my provider for about six years and have had two spas installed. I liked the first one a lot and the second one is similar to it. It's not quite as good as the first spa but it's fine.

I got something going on in my tub and I can't figure out what it is. The chemicals are right and I'm getting a real thick scum all around it. I've had it for a year now and I’ve changed the water, and I'm still having a problem with it. I'm gonna start doing some analyzing on the water and tub and see what's going on because I'm on city water. I did some research on the internet and found Cal Spas. I got it all arranged to have it installed and the process wasn't difficult, it's just knowing how to get the equipment in here to set the tub up. The dealer that I bought the equipment from was professional and friendly.

This is a good brand and it lives up to its reputation. Always did what it was supposed to do and never let us down. Would recommend it to anyone wanting to buy one. It holds up against weather and people also. 5 people could get in and it still did what it was supposed to do and surprised me at the durability of this brand. It looks good with anything and you can choose the color you want it to be. It comes in a variety of options and you can choose what you want. Good value for the money. Would buy again if I had to. Worth every penny. If this is what you want to invest in. It will last your lifetime and more.

I purchased a Coleman Spa two years ago. Within the first 9 months I had a huge water leak. They have no techs in MT and winter was close. After lots of arguing and being on hold 35 min a call a local plumber got it improper Glue caused pipe to come apart. Well now again. Plastic came off drain valve in winter. No glue again. Result. CRACKED SHELL. No water in winter during the night when all of the water leaked out. No one to look at it and no one higher up to take my complaint. Owe 1400.00 on a spa that is cracked. BEWARE.

We chose them over other hot tub manufacturers for their price and product, and we've been using Cal Spas for 18 months now. We've been really pleased with our experience with them.

For four years now, we've had a spa in the corner of our yard and we thoroughly enjoy going in it, relaxing and having a glass of wine. We've had a very relaxing and positive experience. The installers were very good and they even recommended an electrician to run a 220-line out to where we have the spa. It was very easy to work with Cal Spas and we are now reaping the benefits of a lot of planning and hard work.

Cal Spas seemed like the right tub so I got it about nine months ago. It was patio style and their team have worked on it twice because I had some small issues with it that they fixed. They're good guys and service-oriented too. I feel more relaxed with my Cal Spas hot tub.

We got the barbecue from Cal Spas, and it burned up around 9 months after we got it. We then took it back to Cal Spas where I got in contact with the lady there and then she was getting in contact with the manufacturer of the barbecue to service the unit. They ended up replacing it. The team was very helpful.

When I bought the house, it had a hot tub that came with it but it wasn't really good so I got one from Cal Spas and have had that for about a year now. They purchased my old hot tub back from me and gave me a credit which was pretty good. They took the old one and put the new one in, gave me the instructions and off they went. When I first hooked it up with the new service to the new electrical, there was a problem but their CSRs walked me through that. So far, I use our hot tub at least four nights a week and I'm really happy with it. It works great. The whole experience was seamless from when I went into the store, to purchasing, to delivery. It was really quick and painless.

My experience with Cal Spas has been very good so far. This includes the installation process. The hot tub helps with my sore bones too. However, it doesn't seem to keep spa as clean as my previous experience and I'm having difficulty finding replacement filters.

Everybody I talked to said that they're going to buy a tub by Cal Spas, so I got one. The installation was good. I just wish the jets were more powerful. Also, I have had a few warranty issues with it. And although they fixed everything, knowing I had two warranty issues in the first year, I got a little eerie. On the other hand, the team was always knowledgeable about chemicals, and they're very helpful when I asked questions. They've always done a good job.

Cal Spas did a barbecue island for me. However, we immediately noticed there was a design flaw. There was a hole on top of my island as if a cold air would go out from it. I asked them if they'll seal it and they said no, and that's how it comes. It won't operate properly, so we went back and forth, and then they started ignoring me. And I put a bad Yelp review for them. The following year when the LA County Fair was coming around, they got in touch with me and asked what was wrong with my island and I told them it doesn't work. So they sent some guys out, I told them what to do and they fixed it. And now, it works perfect. It took a year but I'm happy with them. The product that I have now is great. Therefore, I would recommend them if they're selling their products now the way that they've ultimately fixed it. But if they're selling the crap they sold me the first time, then I wouldn't recommend them at all.

We've been with Cal Spas for four years and their product is good to have in minus temperatures. We had one issue with it but that was covered under warranty. So overall, the product's been pretty good. We've had a very positive experience so far and we're glad we made the purchase.

It was my birthday and I was looking for a tub like the one with Cal Spas and I live in the area next to their showroom. It's the first time I've ever had one in my life, and it's been a year and two months. So far, it's working all right. Their team was very nice. However, they don't do much about telling you anything, and I didn't like that. Also, they only wanted to drop the product off at home, put it down, and then they were be ready to go. But apart from that, the tub is fantastic.

A friend recommended Cal Spas. The spa ended up having a leak through the piping system a couple of months after installation. The team came out and did the repair. One of the things that caught me by surprise was that I had to pay $80 for them to come out. The parts were on warranty, but the visit was not. My expectations are that a company should stand behind their product. If there’s a defect in the product that causes something unexpected and is under warranty, the service call should also be free of charge. I will not buy anything else from them should I end up buying another hot tub because of that. Apart from that, it's been a very beneficial and enjoyable experience. The tub still needs to be cleaned more than I would like and we find it sometimes challenging to keep it chemically balanced. We use it when it’s in working order and I haven't had a cold since we’ve owned it.

We like Cal Spas very much but their cushions really suck. It has only been a little over a year and they look like they are melting. We have the LA Spa before and I wanted to have a good spa and I heard Cal Spas were good, too. So we tried them and they were good. The only thing that didn't work well is the salt machine that I took off from my old spa because it's not the same motherboard. So we'll have to buy another salt machine which will work well during that time. Now, we're using chlorine pucks. Another thing is I don't like the screen. Sometimes the buttons stick, and during the night I can't see what are the numbers. There are only three buttons to do every option. So I don't like how it works. It's complicated to go in the cycling of the filtration and there's no light on it. But otherwise, we like the spa.

I have a grill and outdoor kitchen equipment from Cal Spas. My outdoor living has improved since I installed the equipment. However, I've been waiting to have some parts replaced and they haven't gotten back to me for over a month now so I have to call them back. But overall, my experience with them has been above average.

We bought our hot tub from Cal Spas in September and it has been a relaxing experience. Their installers were good and they walked us through the product and we're now enjoying our tub.

Cal Spas has been our provider for 10 years now and they've been very good. Their products are much better compared to the hot tub manufacturer we've used before. Product installation was a very smooth process.

I went to the Bloomsburg Fair in the late September of 2014 and bought a tub at Cal Spas. I was sold by the light accessories and was also attracted to all the waterfalls and the fountain. I didn’t want any of the electronics like the music or TV. They had the largest amount of jets for the amount of seating I wanted compared to other brands and also the most lights.

Cal Spas has been awesome. The salesman we worked with showed us the range of things. We were looking at everything from new to previously owned and we ended up with something that we're happy with. They've sold a great product and their service, delivery, and set up were also very good. The advice they gave me about how to run and maintain was very good. They even came out and did that in person. We continue to get supplies from them and it's all good.

I purchased a tub for my previous home from a different vendor and I wasn’t happy with the service there so I went to Cal Spas because they service all types. When I moved and it came time to get a new one, I trusted their expertise. The installation went fine. It was November 14 when it was supposed to start snowing in the afternoon, so they were supposed to be out in the morning but they were late. So they ended up finishing it in snow. But it was installed correctly - all’s well that ends well.

Cal Spas has good products and the sales was low-pressure which was nice. On the other hand, I did have issues with the service department from time to time with the communication and willingness to assist - hard to find the right people to help me. But overall, I'm satisfied.

The only hassle I've had is the jets. The inside broke out of them and I had shards of this plastic showing up from the bottom of my hot tub so I just knocked out the center on the rest of them. They were all breaking down, and I don’t know what the issue was. They said we probably hit it with our foot or something. My wife and I are the only people that use this hot tub and we don't mess around with it. But other than that, the hot tub’s fantastic. Before having Cal Spas, our other hot tubs were a little hotter which ran around 105 to 106. Cal Spas only runs at 104, but we’re getting used to it and it's comfortable. The installers that came in were good. They took the old tub out, slid the new one in and had a couple of minor issues, but got everything resolved.

I had a horrible experience with Cal Spas and I would never, ever buy from them again. The process was really bad. It was my first spa and my wife and I were very happy and excited. We did research between different brands and manufacturers and decided to go with Cal Spas. When I was there, I took a picture of the spa I wanted which they had on display and it looks almost black. As for the marble, they explained to me the color might change a little bit because of the lining, but it was no problem. When they delivered the Spa to my house, I have pictures to prove the original spa that I wanted at the fair and the one they delivered in my house was a different color.

We’ve had our spa for a year now and we like it. However, we did have an issue with the motor and their people were professional. They dealt with it and didn't give us any excuses. They really took care of everything. I would definitely recommend Cal Spas.

I’ve used Cal Spas as my tub provider for a year and a half now - my first one too. Everything was fine during the installation process and there were no problems. I’ve also called Leanne over at the Cal Spas in San Bernardino a number of times regarding different things and she’s been very helpful. Overall, the tub’s been great and enjoyable. The experience was seamless.

I have a 2-3 seater tub from Cal Spas for more than a year. Their product and service was excellent and I'm very happy. There were some minor problems but they were very responsive and fixed them.

Cal Spas were on the list of places to try and I got a Cal Spas hot tub in November 2014. I used a different hot tub manufacturer before and things have gotten better over the years. However, there are some things about the product which I’m not happy about. I couldn't turn the jets on and off. They didn’t last very long before they started getting sticky. It is what it is though. Nevertheless, I’ve recommended them twice. I did have a warranty issue last fall and it got settled. Cal Spas were easy to get in contact with.

Cal Spas went out of their way to be a bit more than what was provided. I've been very satisfied and I'd definitely recommend them to a friend.

I first bought from Cal Spas in '86, and everything's been fine with them. Everything went as expected with installation. I just everything about Cal Spas. We ended up getting our second one because our first one lasted forever. It froze. Turned into a 400-gallon ice cube. My homeowners insurance covered it, and we got a new one. If there was any complaint to make, it would just be the maintenance. There’s a lot of maintenance to keep up the water.

I bought a hot tub from Cal Spas last summer, at the LA Country Fair. There were different vendors available for browsing through but I ended up selecting Cal Spas because I liked the quality of their products and the variety of options they had that were available. They offered a lot of information, too. The people that dropped it off were really helpful. They told us where they believe would be the better location for the spa to be installed and they guided us through the maintenance. The hot tub improved our outdoor living space. We haven’t had a chance to use it recently because the temperature isn’t really convenient for the hot tub but overall, it's a great experience and a good alternative thing to have around the house.

We’ve used Cal Spas for almost a year. Everything went smoothly during the installation and their guys did a nice job. However, we have well water and for the most part, we’re still struggling a little bit with the right solution for the water to make sure that the tub lasts a long time. Also, five of the jets that twirl have disintegrated within six months even though we have a cover on it and it’s not in the sun. They were replaced, but we still don’t understand why that happened and it’s a little concerning that they would wear that quickly. But that aside, it’s been a good experience.

The experience was horrible. It took about four months to get the complete installation done. I filed a complaint with Cal Spas' corporate office and sent many emails. We bought a barbecue island thing, which is another part of the Cal Spas line, and only the unit came, and it came damaged. They were on backorder for the refrigerator. Then, they had to bring the unit back. All in all, it took about nine months before we were able to use our item.

We’ve been over to a fair in Marysville where they were showing Cal Spas, then we’ve had our very own last summer. It's the first spa we've ever had. We've used it only about four times because my wife got her leg hurt right after we got it and she didn't want to use it until her leg healed, but in the few times we've used it, everything worked well and I think they did real good with it.

I've been married 40 years and every 15 years, we get a new spa because we're spa people. We bought Cal Spas in June. It has what most closely fit our needs. It has more complexity to it as they offer more things but we didn't have any initial issues. With our old hot tub, it was pretty straightforward. But after nine years, it had wear and tear on the parts.

My Cal Spas is a nice big 8 x 8 unit with all square seats with a motor pump for the pulsating chair on one side. It has a nice radio system but the interface for it is horrible. The waterproof remote lasted all about a month and it stopped working. They said because it was water damaged, and there was no warranty on it. I would not recommend the stereo system to anybody in Cal Spas. Overall, I'm not unhappy with it but there's room for improvement on little things.

Cal Spas has been my hot tub provider since September of 2014. Having it installed was pretty easy. When we had a heating element go out, the dealer came right out to fix it. It was not a problem since the tub was under warranty.

I first purchased a spa from Cal Spas about five to seven months ago. I went with the biggest one that they had. The sales representative was very helpful when I went over there and they said if I needed anything else or had any more questions, to feel free to come by. The installers were very professional when they came to install my spa. I didn't have a spa before so I had to get the electrician to come out and install the plug. But other than that, the spa looks great and has met my expectations.

Cal Spas was a better deal so I decided to go with them. I've had Cal Spas for a year and has made my life relaxing. I installed it myself. The only problem I had was there was a glue that kept coming out of the water - in the pipes where you glue over stuff in. I had to drain it about three times before it finally got rid of it. And I asked the Cal Spas team about it but that problem got solved.

We bought a house that came with an old spa in the backyard. So for twelve years, we had an old spa that was disgusting but worked. We knew that it was time to get a new one because we couldn’t even read the numbers or what the spa does. And our neighbor got a new spa and it’s like, “Oh my, that’s what a new spa’s like. We need to do that.” We got a new one from Cal Spas because of their location.

Dave is the Cal Spas Service Manager that I worked with and he was Awesome. He truly cared and spent the time talking with me to show it. Dave also proactively called me to ensure good results. I really appreciate that and will always do business with a person like that. I am also satisfied with the refund applied to my account for the board that I replaced. As a suggestion to everyone installing or replacing equipment like this: It is very quick work so get it all on video. That level of documentation would make this a lot easier. I am sure it would be annoying to the person doing the installation, but it is your brand new hot tub that you need to take care of.

I have a stereo and other stuff on my tub that I’m not really happy with. I’ve a little difficulty changing the filters, the little bearings and the big rotating jets seem to keep having problems, and the speakers don’t work very well. I’ve already had techs come out to replace some of the jets as well as the speakers. But apart from these, I like my Cal Spa. I’ve had it for a year already. I went with Cal Spas because of their price, and because I wanted something with powerful jets and the features that my tub now has. However the installers experienced some difficulty. They scratched it up a bit and tried to repair it, but couldn’t, so that knocked a little bit off the price. But using the tub has gotten rid of some sore muscles, and I’m happy with my experience.

I'm in my second year with my Cal Spas hot tub and I'm satisfied. The guy that was helping me at Cal Spas when I went there seemed really nice and helpful. Having the product installed was okay but kind of difficult. The siding still hasn’t been fixed because they had problems with the electricity when they installed it. So one side is bubbling on the hot tub but it’s not really that bad. They had a guy that I used to call and he said he’ll be here now but he never showed up. But I haven’t tried them recently because I’ve been so busy.

We bought a house, and we got a new tub from Cal Spas, a floor model, because the old one didn’t work. Their team did a good job in removing the old tub we had, and did a good installation of their product. Everyone in their team was friendly. Now we use the tub all the time, and I would recommend it.

We've had Cal Spas' seven-foot model for a year now. They had a special sale promotion then so we purchased it. We really enjoy it. Our only disappointment is that we got a module that allows it to be connected to the internet through Wi-Fi but it has not worked and I haven’t found a solution for that yet.

I had a small unit before my Cal Spas tub, and the two are like night and day. I prefer the latter. It’s really great and I’ve owned it for about a year and a half. It’s a 6-person spa. However, when we first got it, two of the clips broke off on the ledge. We asked the manufacturer to return our calls, but they never did. But other than that, I’m satisfied.

Cal Spas' staff were helpful throughout the whole process. They came out and demonstrated the product and then we went and purchased it. Installation was a good experience. We like the spa. However, we had noises with the jets, the o-rings fall apart and cause the jets to leak, and the screws come undone on the corner panels. But other than these, I enjoy using the tub. I’ve always wanted one and it's nice to have. It helps with my muscles and back. I drive a lot, so it really relaxes me. Their people were also helpful with any type of questions I have or how to operate the tub.

The installers didn’t do things that I thought that they would. When I was sold the product, they said that we would never have to add chemicals. But when they delivered the spa, the guy started to tell me about the chemicals I had to add. I told him that the salesman told me that I didn't have to because it was the new thing where I could just put it in and change it. It was completely misrepresented. Had I known that at the time, I probably wouldn't have bought it. It was a big bummer! I also had a problem with the tub and the first time Cal Spas came out, it wasn’t fixed. It went another six months before I had them again and then they finally fixed it. The people are nice but I don’t think it’s been a very good experience.

We liked what we saw from Cal Spas, even though it was priced a bit. The installation went well. We’ve dealt with the parts and picking up chemicals people, and they’re friendly and knowledgeable in what you need. We’ve also had to deal with the service people a bit and they’re friendly and knowledgeable too, plus easy to work with as well. We’re about 45 miles from the dealer so they have to drive a long way, but it’s been all good. We use the tub periodically. We have three kids and they have friends over and use it. The tub has kept us at home more and it’s been a pleasurable experience.

I bought a hot tub from Cal Spas over a year and a half ago and it's nice. There's only one problem with it - it was making a lot of noise but they took care of it. They came out and did one adjustment to quiet the motor. Their team was good and everything has been fine.

The first hot tub I've owned was from Cal Spas. I went with them because they gave me a better value for all the options that were included. I got the eight-person hot tub which was the best model they sold. Their installers were top notch and they did everything they were supposed to. Their staff were very good as well. I had an issue where the stereo quit working twice and they replaced it with no problems at all. They stood behind their equipment well and they've been very responsive. When I called and asked questions, they returned my calls. With my Cal Spas hot tub, I now have something to do in the wintertime. Since it gets cold in Minnesota, I can enjoy a relaxing time in the hot tub. It seems well-built as well. Cal Spas has been very good and I'd definitely buy from them again.

Recently the circuit board blew on our Cal Spa hot tub. It was unfortunate but the retailer, Zebra Hot Tubs, provided great service. Cal Spas hot tub is just fantastic and better than my previous hot tub manufacturer. The kids love it. I can throw them in the hot tub for a good solid hour and they are totally entertained. They are learning how to swim and it's good because the tub has that deep area. The massage chair that's in there has been great on my husband's back. It's been very mentally and physically therapeutic.

Everything is good with our Cal Spas. It's got the lounge and other features. It’s very relaxing at night and helps out our bodies. The rep was a really nice guy and showed us how everything functions. I like the setup and the quality that's why we chose Cal Spas.

We saw Cal Spas at the State fair two years ago. We were quite disappointed when we purchased it at the dealer. We call them up after it was installed. "Sorry you are too far away. We're not calling." That was quite disappointing. We had the pump went out and the repairman was out and fixed that. He was quite pleasant. Since the installation of my Cal Spas hot tub, it's been quite enjoyable.

I've been using Cal Spas tub for four years now. I did some research online prior to buying it, and it seemed like it was a good product. They have a good warranty, and it was a fair price at the state fair. All they did was put it where I told them to and I did the wiring myself, which was easy. The tech support was out to run me through some of the chemicals and the buttons and get me familiar with the hot tub. And then one other time, I needed one of the pumps replaced, so they came out, swapped that out pretty easy. Also, one of the lines were leaking and they walked me through the process - easy enough for me to do and resolve it myself, so that was great. I take longer time to relax because I'm enjoying the hot tub more. It's awesome. Adding to that, their tech support and customer service were great.

I've had the tub from Cal Spas for about a year and a half now. Their price was right and the installation was good - quick and easy. The guy I deal with at the Spa Store down in Plymouth is very good, too. Anytime I call there, he’s willing to help me with anything. It’s really nice to sit and relax in the tub once in a while. One of the pumps went bad on it though and they had to come and install a new one.

I’ve been using my tub from Cal Spas for a year and a half. I used to have a Marquis, and I like the Cal better because I had a lot of repair issues with the former. I had one issue with Cal Spas, but they were very quick to respond to it. The installation of my Cal Spas tub was excellent. The team that did it was professional and very efficient. I also buy chemicals, among other things, from Cal Spas, and they’re all professional and courteous. I get in my Cal Spas hot tub almost every night, it’s very relaxing and it eases a lot of joint aches.

We bought a Cal Spa years and years ago and it died on us after many years. We knew that their customer service was great so we decided to purchase our second one through them again. They didn't wreck the lawn when they installed it and that was great. We had some maintenance issues with it and they were quick to come out and fix it. The maintenance guy did a really god job working on it to a schedule which was convenient for us. The store people have always been great when we call with questions. They were great with explaining things to us. We also get our chemicals through them and have them shipped to us at our doorstep, which is nice. We really like our hot tub, it's relaxing and helps with the aches and pains that I get from working in the warehouse.

My old spa was a Travis and it was a much more powerful spa, but it was having trouble so I bought a brand new Cal Spas from a local retailer. I have it since July and it's at our cottage and has improved the outdoor living space. But, it’s an underpowered tub and has only one motor on it, which I didn't realize when I bought it, so I’m not blown away by the product. However, having it installed was quite easy. The only problem is that it was delivered with a big component missing and it was a corner panel. The local retailer told me that it was taking that long to get it from Cal Spas. And it took until just last month to get it.

The Cal Spas team was nice when we were purchasing the spa. It was a good experience except that we've had trouble with our spa. They completely had to replace the first one because it was so bad. And the second one turns on by itself with no reason. We're still having problems with it. Also, they're not real upfront about how much it's going to cost to heat it because it's way more than what they say. When you go online and see that it's going to cost $20 a month for the area that you're in, it's probably double that. Nevertheless, we really like it when it runs nice. We’ve got it drained right now because the weather is bad and it was acting up. So we winterized it and we're not using it right now.

I installed the Cal Spas pool myself and it was a pain in the ass. But I really like the product and any human interaction with any customer service. They've all been informative, patient and really cool people. Cal Spas takes care of their customers.

It has been a year and a half since I got our fully loaded, eight-person hot tub from Cal Spas. I shopped around and they have the best value. It's nice to have the tub around - it is therapeutic and entertaining. I have a place to loosen up after my daughter and I go to the gym. Also, my two teenage girls have friends who come over regularly and they use it. The first hot tub I got was slowly leaking from underneath which we discovered after four weeks. They sent people out and determined that it couldn't be fixed so they offered to either custom order and replace my hot tub or choose one of the spas off of the floor back at the shop which would be an upgrade from what I had. How they handled the whole thing was super cool. I called one day, and they were out the next day, and then I was shopping for a new hot tub the day after that. They really stood behind their product.

We've had our Cal Spas for about two years. The spa is great and I really enjoyed it. However there were a lot of things that were never answered. During the wintertime, it just sits outside. I don’t have anybody to fall back to just say, “Hey! What’s your experience with Cal Spas? In the wintertime, should I be turning this thing down? If I don’t use it a lot in the wintertime, should it be sitting around at 70 degrees instead of getting in the tub because it takes a while for it to warm up?” Everything was there but being a new owner, I'm still learning my settings.

We happen to be visiting our kids and Cal Spas were having a hot tub sale down where the kids live. We struck up a deal and bought one without doing much research. The fellow I bought the tub from was able to answer the few questions I had for the most part. But I don’t think I'll be able to get ahold of him anymore because he's supposedly selling for what they call the roadshow. This Cal Spa tub is our first one and we've already had it for a couple of years. After they came and delivered it, installation was easy and we set it up ourselves. And since installation, it has been nice to have the spa when we want one, but we’re not diehard users. I use it more than my wife does and friends dip into it and try it. It keeps the water hot and that’s all I care.

I have one really critical complaint with Cal Spas and it's in their electric control. It got four buttons, temperature up and down, jets and lights. Unfortunately, to get into the functions and the time running, you have to play hopscotch with up button and down jets. If they added two more buttons, it'd make the control a lot easier. I have a lot of guests in our cabin where it's at and they have a hard time changing it around. Some people were never able to turn it on. I have to correct everything, so it's a horrible control. I drained it once and they didn't tell me how to. I went online to find out how you burp it because otherwise you get an airlock, bubble lock and the pump doesn't run but I got that figured out. And I love the unit. I like the color and it works fine. Overall, when I get in it's perfect. Bubbles bubble and the heater heats. It doesn't leak and it's relaxing.

Cal Spas did a good job in installing our tub and it's working. That's all I expected. We'd recommend them although we had a little problem. A month after we owned the tub, we got a statement from the company saying that we owed them $6,000 which we didn't quite understand. But they were unresponsive in taking care of that because we called three times and still haven't heard back from them. I'm sure I don't owe them the money and I'm sure they've figured that out. They just didn't take the time to call us back.

Cal Spas is great. I have two other spas and I bought my supplies there and they’ve serviced my tub on several occasions. Plus, it’s a really good quality product. It stands out and it’s a good tub. I’m really pleased with them. I recommended Cal Spas to some folks back for the tubs in the past.

My husband got our spa from Cal Spas and we've had it for about a year now. It's on and off switch has been replaced twice already. It was really inconvenient getting in and wanting it to work and then the button breaking. We were excited and then it doesn't work. That made us a little disappointed.

We've had our Cal Spas hot tub for over a year. We looked at different booths at the state fair and they offered more for the money. Since the installation, we sit back in the hot tub and relax more instead of doing something. It was a good experience, and we’d recommend them.

I talk to the Cal Spas team at the state fair every year and they're friendly, knowledgeable and would do everything for me but they are a long way away from my hometown. I wish they’ve been moved closely. I've looked at many hot tub manufacturers and the Cal Spa salesman came to us. Our Cal Spa hot tub is the first one I’ve ever bought and have been using them for about a year and a half now. The installation has been pretty good but the mechanics are a little picky sometimes. Since the installation, I use it twice a day and it helps in relaxing my muscle and my body needs that. I just wish the filters were cheaper as I got the screw-in but it's about 35 bucks a piece. Also, you have to be a chemist since you need to get the chemicals, pH and chlorine to be just right to keep it good. But so far, so good.

I found a Cal Spas hot tub that I liked at Menards. It was a two-person hot tub but it was a triangle shape, so it fit back in the corner of my deck. And I like that instead of having a big tub that took up half the deck, it just fits in the corner. I have arthritis and so it's something that I've needed. I had a problem with my hot tub where it would run and then quit. I had an awful time getting anyone to fix it. And when I did get someone to fix it, it took them about 15 minutes. They were here and they opened the tub up to screw a couple of things in, one of them being the ground wire. They said the wires had come loose because of the vibration of the jets.

I got a tub from Cal Spas at a state fair because I thought it was a good deal at that time. They did a good job installing it but the chemicals that they gave me to use and claim were the best on the market, were terrible. I fought it for eight months and threw them away because it didn’t work. It finally works now but I tried another company to come and fix it. The people from Cal Spas acted like they cared but really didn’t, because at the end of the day, nothing was resolved with them, so I discontinued referring to them too.

While I was in Portland in 2014, I was shopping around for an inverted spa and Cal Spa had what I was looking for. It fit the description so I ended up buying it. However, I've had a couple of issues with the lights falling off and not running right and I've only got it for a little over a year. I also placed it in a covered area so as not to have to check on it all the time. And since I'm in a too far part of town, I've had trouble contacting their repair person.

I love the spa itself. Cal Spas' delivery and everything was impeccable too. I'd absolutely recommend to a friend!

I had a Cal Spas for 10 years and then I bought one of their state fair specials here. It’s a little over a year ago and I’m very disappointed with it. I’m not happy with the one I bought as well as how they fixed the problems I had with them.

It's been about a year and a half that we've used Cal Spas as our spa and hot tub provider. We decided to use Cal Spas over other hot tub manufacturers because of the features that were offered and what we wanted. Everything went well with the installation of our product. It was a physical process getting it in because of where it's located in the yard, but they were able to get the equipment they needed to install it, and so that went fine. Since the installation of our Cal Spas hot tub, we've improved our outdoor activities.

My experience with Cal Spas was really good. I don’t really have complaints about the spa, itself. We ended up getting a 110 spa, and the only complaint we have is that it takes a long time for the water to heat up. But other than that, it’s great. We’ve been pretty pleased with it. I’d recommend it.

We used our new spa for the first time last night and were very disappointed that the temperature dropped from 104 to below 100 in just about thirty minutes. Is there a solution to this?

We've had Cal Spas for two years, and they've been good so far. The people that sold it to me as well as the techs were always polite and helpful. I have arthritis so I like the tub. However, I don’t like the push button turn ons because they go down and they don’t come up after a certain time. I had to have a repairman come to work on that and change it three times, and I don’t like it, as every time they come out, I had to pay $100. Other than that, I like the spa and everything about it.

Installing my patio spa was easy. And every time I called them, they responded in a timely manner. If I had a question, they'd have the answer for me. I’m satisfied with Cal Spas, and haven’t had any problems with them.

As expected, I've had a good experience with Cal Spas. I'll definitely recommend them.

Our Cal Spas tub is officially a three-person hot tub which got two seats and a lounge, LED lights and stereo system. The guy who gets the chemicals and stuff for us is also the one who come out for some warranty fixes. There are some design things that could be improved upon and I wouldn’t mind talking with the designers, but the product was good.

I have the swim spa and the bigger spa from Cal Spas for close to two years now. I installed them myself and had no problem.

We had our first Cal Spas for 15 years. The installation was fairly good overall but the work crew could have been a little more customer oriented. We picked it because it's well insulated. Some of the challenges that they've had in the past for repair and support have been resolved, and that's what helped us decide to stay with it. Plus when I go into the store for chemicals and other things, their reps are always very friendly and helpful. Whenever we get a chance to use our hot tub, it's always extremely enjoyable. And I noticed that the newer model seems to have better designs than the original one.

Everything went fine and no problems with Cal Spas. I recommend it.

My girlfriend and I both love the Cal Spas. We saw the special at PennySaver, which was a good price, and we had the gazebo for it so we got the big one where six or seven people could fit in. The installers didn't exactly do what we wanted but they helped us and everything was set up nicely. They told us they would level it up and all that stuff, but they wouldn't do all that so I was like, “Oh well, just set it there then." Having the hot tub is definitely more relaxing. It had the lounge in it and the different jets. It's a nice spa and we have no complaints against it.

I like Cal Spas. It's a good spa. I had one before for about ten years then another for another ten years, and now I've got my pool for about three years. It's challenging having the pool installed because I had to replace it twice because of a leak in the shell. Finally, this third one is okay. It's an experience that I wouldn't want because it was a hassle, even though the people who sold me the Cal Spas stood behind their product and everything's fine now.

We've had Cal Spas for about a year and a half now and installation was great. We haven't had one ever, so when we bought it, we use it all the time. We use the hot tub four nights a week. But we're still trying to get some service work done in our tub and it was quite terrible interacting with those where we bought it from. But the tub in general, we love it.

My lifetime heat exchanger on my Cal Spas went out so I called to have it replaced. Talked to Alexandrea and we agreed that she will send out a new one, I would pay for it upfront and I'll be reimbursed once the old one sent back. I was quoted verbally $120 included shipping. Just to be sure, I asked for a written quote. I never received one, after days, emails and calls, prices keep going up to $130, $145+ shipping. I tried calling the customer service manager, left her a message but never get a call back. I regret that I ever bought a Cal Spas. Every time I have to deal with their people since the first day, very rude on the phone, nobody seem to know what's going on, ignore your calls and emails, long wait on the phone. Undoubtedly, this will be the first and last product I bought from Cal Spas.

We have Cal Spas for a year now. We have had good experience using it. Easy and simple.

I've used Cal Spa for a year and a half. It was the first hot tub I've ever gotten. I chose to use Cal Spa because I've heard of the brand and they were close by. It was easy having the product installed. Early on, there was one time when it wouldn't start. It was short behind the panel and the power would go off whenever it was plugged in. But generally, it works as expected.