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Brinks vs. Cove

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team
Brinks Home Security™ and Cove

How are Brinks and Cove different?

Brinks and Cove both offer DIY home security options with professional-level monitoring and a trial period. There are, however, several significant differences between the companies, including cost, contract and voice integration.

Installation and cost

brinks home security logocove logo
Installation typeDIY or professionalDIY
Installation fee$200 to $450None
Upfront cost$199 to $699Varies by elected equipment
Trial period30-day risk-free60-day money-back guarantee
Contract terms36 monthsNo term contracts
brinks home security logoDIY or professional$200 to $450$199 to $69930-day risk-free36 months
cove logoDIYNoneVaries by selected equipment60-day money-back guaranteeNo term contracts

Monitoring plans and pricing

brinks home security logocove logo
Monitoring price range$39.99 - $49.99/month$15.00 to $24.99/month
Monitoring optionsProfessionalProfessional
Self-monitoringNot offeredNot offered
Upgraded self-monitoringNot offeredNot offered
24/7 professional monitoring$39.99/monthStarting at $15/month
Upgraded professional monitoring$49.99/monthStarting at $25/month
brinks home security logo$39.99 - $49.99/monthProfessionalNot offeredNot offered$39.99/month$49.99/month
cove logo$15.00 to $24.99/monthProfessionalNot offeredNot offeredStarting at $15/monthStarting at $25/month

Security equipment

brinks home security logocove logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
Siren
Panic buttonMedical panic button
Yard sign
brinks home security logoWirelessIndoor and outdoor cameras
cove logoWirelessIndoor and outdoor camerasMedical panic button

Smart-home features

brinks home security logocove logo
Smart locks
Smart lights
Smart thermostat
Garage door control
Temperature sensorHeat detector within smoke detector
Water sensor
Smoke detector
CO2 detector
brinks home security logo
cove logoHeat detector within smoke detector

Technology

brinks home security logocove logo
Mobile app
Mobile app monitoring
iOS rating3.82.3
Android rating2.92.8
Notification/alert optionsPush and textPhone, email, text and push
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsApple TV integration
brinks home security logo3.82.9Push and textApple TV integration
cove logo2.32.5Phone, email, text and push

Reputation on ConsumerAffairs

brinks home security logocove logo
Overall star rating4.243.26
Verified customer reviewsBrinks reviewsCove reviews
brinks home security logo4.24Brinks reviews
cove logo3.26Cove reviews

All information accurate as of publishing date.

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    Brinks

    Brinks offers a large selection of home security and home automation technology. It’s open with pricing information and allows you to save money by installing the system yourself. The company does require you to commit to a lengthy contract.

    Brinks plans

    Brinks offers three plans to choose from. You can also add equipment to the plans to customize your security.

    • Smart Security Essential: The basic plan is $199 and includes a control panel, a motion sensor, two door sensors and a yard sign. Monitoring services are $39.99 a month.
    • Smart Security Complete: This plan costs $349 and includes one control panel, one video doorbell, one motion sensor, two door sensors and a yard sign. Monitoring services are $44.99 a month.
    • Smart Security Ultimate: The most thorough Brinks plan costs $699 and includes one control panel, one video doorbell, one motion sensor, three door sensors, one outdoor camera and one yard sign. Monitoring services cost $49.99 a month.

    What Brinks customers say

    Brinks customers report timely, friendly and polite service with knowledgeable technicians that are attentive to questions and concerns. Customers who experienced issues with Brinks mostly complained about long hold times and the need for multiple calls to resolve issues. Overall, reviewers on ConsumerAffairs appear to be happy with their system and describe Brinks as professional.

    The Technician who worked on my system was polite and helpful. He was knowledgeable and explained things to my understanding. The system was not telling when one door was opening and he fixed it. I would recommend Brinks to anyone who asks about an alarm company.”

    Charlene of Virginia Brach, VA

    Cove

    Cove is a DIY home security option that also includes professional monitoring. The company promises easy cancellation and no contracts, and it offers a lifetime price-lock guarantee.

    Cove plans

    Unlike most companies, Cove doesn’t offer equipment-based plans. The website has you build a unique package based on your needs. From there, you can choose from two monitoring packages.

    • Cove Basic: This plan costs 50 cents a day. It includes 24/7 live alarm monitoring, environmental monitoring, three methods of communication, smash and grab protection, a 100% AT&T 4G LTE connection, an hourly automated system check, a 24-hour backup battery and a one-year equipment warranty.
    • Cove Plus: This plan is 83 cents a day. It includes all the features of the basic plan and has a lifetime equipment warranty, smartphone control, Alexa and Google Home voice control, a $5/month equipment reward and a lifetime monitoring rate-lock guarantee.

    What Cove customers say

    Cove customers leave mixed feedback on ConsumerAffairs, with happy customers commenting on a customer service team that goes the extra mile, an easy install process and quality products. Negative feedback centers around equipment functionality and cancellation issues.

    The cost was very attractive, but we didn't know what to expect of the Company nor their products. It's with great pleasure that I can say that their products are excellent, easy to install and that COVE stands behind their products firmly. [In] every instance when I needed their help, [advice], assistance and or instructions, every single COVE representative that I talked to has been very pleasant to deal with...”

    Jan of Azusa, CA

    Bottom line: Brinks or Cove?

    Cove has fewer technology choices but is more affordable. Brinks can provide more comprehensive home automation but requires a commitment.

    • Brinks is best for customers who want a wider equipment selection and home automation.
    • Cove is best for customers who are looking for affordable prices without a commitment.
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    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.